Jeri of Nampa ID (06/19/08)
What a rip off this all is! I order this product only to be over charged and then onl received part of the product. It is sad that they use this method to advance their finances at others expense. The company should be sued for false advertisement and for fault information and product. I will NEVER order anything off of TV again. Like most, if it sounds too good to be true it is..not probably...IS!
Because they took more than I authorized it sent my account into over a $400 overdraft. The invoice that I receive said that I was going to be charged $19.95 plus $8.95 shipping and handling. I was charged an addition $36.80 for shipping and handling. This cause stress and a fluctuaion in my blood pressure. The level of emotional stress I experience is unbelieveable. This company and product needs to be stopped!
Anne of Wantagh NY (06/04/08)
They advertise this gardening product for $19.95 with a free drill. They never mention that the drill cost is $19.95 for shippping and unreimburseable. Then encourage you to get a second set (including drill) at a discount. You can only hear a recording and no option to speak to a live represetative. My $19.95 product was charged as $116.30 and mostly all shipping which they say is not reimburseable although this was not disclosed when purchasing. Even on their website it is quoted as This powerful yard tool is available today for only $19.95 plus $8.95 shipping and handling.
I called them from the 800 number on my credit card and spoke to someone live who did admit that the shipping fees are not disclosed during ordering but are NOT reimbursable if you return the merchandise so it's costing me over $45.00 in fees to return everything and have no product.
Ted of Hudson NC (04/30/08)
Ordered Awesome Auger, which included extension rods and Drill...$19.95 + $8.95 S&H total $28.90. Only received the Auger, called about the rods and drill, they said not included. Watched the TV Ad again and Web site and they were included. GOOGLEed Awesome Auger and there are hundreds of complaints out there.....
Lost $28.90, will never order anything from a TV add or Internet add again...
Eileen of Bellingham WA (04/29/08)
I ordered this as seen on TV item, after placing my credit card information they shipping and final order showed. I had additional items plus shipping that I didn't want. I tried NUMEROUS times to email and call their customer number. No one ever responds and the customer service phone number is always busy and then hangs up. I emailed them I wanted to change my order before they shipped and not charge my credit card for $125.60.
The product was advertised for 19.95 plus 8.95 for shipping and additionals 7.95 for the free drill. I ordered on line and ended at the end w/an additional auger set and samurai shark (which I already own). Today this origianl order arrived and would like to return the package and I can't get anyone to answer at this company. Please can you help.
I lost money and may get over draft charges on my credit card?
Brenda of Yucaipa CA (04/04/08)
Saw infomercial about garden tool for 19.95, and if we called immediately the guy would give something else free, blah, blah, blah, so I called the number and was bombarded with so much stuff, free stuff, additional stuff, all recorded message .....I finally hung up on them because I couldn't get them to shut up!!
I didn't even think the sale went through. Well on 3/26/08 I rec'd a package with the stuff, but when I saw the bill, which was $108.60 and NOT 19.95 or maybe at most $40.00 + postage.
I reached a lady named Amanda who pretty much told me to forget trying to send back the merchandise for my money back for the S & H charges of $73.40;all I would ever get back would be $34.90!! I told her I thought it was a rip off and she said I agreed to pay all the add'l charges and agreed to accept additional merchandis and not to bother trying to stop my credit card payment or turning it into Consumer Affiars because they have my responses made on the telephone on a Script????
I just want to return the things I didn't order and get the exhorbatant shipping and handling fees, which, by the way Amanda told me the shipping was not what created the greatest expense. It was the handling charges for the additional item, the corded power drill, which was soemthing I did NOT want!!! I was trying to tell them that when I finally hung up on them!!
Truc of Sacramento CA (10/29/07)
As seen on the TV, the Awesome Auger is only $19.95 plus $8.85 shipping. I bought one Awesome Auger through their website. The total bill was $110.65 for two Awesome Augers. I called a customer service at 920-966-6600 right away to cancel the additional one. However, a lady said that she couldn't get through to information of my order and to call back tomorrow. When I called them back after a day, she still said that she couldn't get through to my order. I asked for an email to cancel the additional one, but she told me I needed to call back them on Monday because I couldn't do it through email. How can they send a confirmation of my order but couldn't get through to my order? They are really a SCAM with the order.
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