Away We Go Promotions

The company responds: The Customer Service Number was left off of the printed materials solely by accident. The Customer Service Number is 877-994-6292. Or 877-99-go away. Thank You.

FRANCIS of STATEN ISLAND, NY March 5, 2010

In Sept.2009 we were invited to listen to a promotion spill for MDU in New Jersey. We were promised a cruise and air fare for attending. We did get the infomation, and decided that it would be a good deal since we were getting married and wanted to take a cruise for our honeymoon. We followed all rules and mailed our money order of 598.00. 100.00 was for the airfare and the 498.00 was for the cruise.

In January 2010 we called to set up our cruise for May 2010 and was asked about coupons. I explained that we never recieved any, Michelle said we could have our money back, I told her yes to send our money back, she took the information and said we would recieve it within 15 business days, it is now March and we have not recieve anything. I called and all I get is a message that no one is able to answer our call. I have left 7 voice mail message in the past 3 weeks. We want our money back. Can anyone help us?????

Larry of Wilmington, DE March 2, 2010

We attended a Serenity Travel club presentation on July 16, 2009 receiving 2 certificates for roundtrip airfare tickets anywhere in the U.S., Mexico or Canada, as well as car rental via "Away We Go Promotions." The Registration form was sent via certified mail, with the certificates, 2 US Postal money orders for 100 each and copies of our photo IDs. These were signed as received on July 23, 2009. Having received nothing from them, we sent an email on 9/29/2009 asking why we had not received our travel request forms.

They emailed back on 9/30/2009 requesting more info. We emailed them with the info. on 10/16/2009 giving Serenity Travel as the company that issued the certificates and the numbers of those certificates. We received an email saying they had no record of these forms on their list and requesting that we fax copies. On 10/21/2009, we faxed copies as requested.

They then requested via email on the same day copies of the sent money orders, with a receipt from the post office showing that they were cashed. Not having these as they were sent to them as requested, we had to go to the post office and faxed these copies to them on 11/23/2009. The Reservation Request form was sent to us finally and stated that it was the confirmation that they had received the registration forms.

We have copies of all forms and correspondence sent and received. Our 1st request for airline tickets and car rental, with all requirements met, was sent on 12/4/09 and shown as received on 12/9/09. As of 2/22/2010, we had received no acknowledgement that they were processing the forms. Since the 1st choice of our travel dates had already passed, we expected that they would issue the airline tickets and car rental for the second dates requested. They then emailed us on 2/23/2010 with another request for our 1st and 2nd travel dates that we had submitted. We emailed back with those dates on 2/23/2010.

On 2/24/2010, we received another email stating that they could find no record of the reservation request forms in their files and requested that another one be faxed or emailed to them. These were sent again on 3/1/2010 with new dates requested, either leaving on 5/8/2010 returning on 5/15/2010 or leaving on 6/12/2010 returning on 6/19/2010 from Philadelphia to Orlando and back.

The terms require that this travel takes place within one year of receiving the certificates, which will be up on 7/16/2010 with restrictions not allowing use 7 days before and after holidays. Basically, these are the only dates that will fit within their terms, by the one year date. We have received no airline tickets or car rental for our money and certificates that were sent to Away We Go Promotions. We have been attempting to do so since September of 2009. The specified dates for this promotion will terminate as of July 16, 2010.

Donna of Glen Mills, PA November 2, 2009

Attended a presentation at Serenity Travel. Followed by sending a check (letter specified money order) and forgot to send 2 forms of i.d. I sent Fed Ex with tracking #. Was surprised to get rejection with "no more chance" wording. From what I just read from others, it appears they rely on their tedious instructions not being followed so they can reject the activation form and then follow it up with other forms and then scrutinize those forms for omissions or mistakes so they have another opportunity to return the money order. My letter had no sender name or phone. I emailed my complaint to them and received an email with no name. Their email was full of grammar and spelling mistakes. I consider myself fortunate to be stopped in the early stage as I can only imagine what problems there would be to acually travel under the hand of "anonymous" staff.

Thomas of Chadds Ford, PA November 2, 2009

Attempting to secure free airline tickets as promised by Serenity travel in Delaware. Pasted the first stage of information and money exchange, then when ticket request specifics came AWG voided the deal and returned our deposit. Reason - mistakes made on reservation form included holiday window and given no opportunity to revise dates. This deal has not cost me money but it's important to reveal the scam.

janis of spotswood, NJ September 28, 2009

I feel like Allysa from Sommerville. Why does Away we go Promotions have no phone number to contact them to ask questions about this cruise we got from MDU. We would like to book it but are not sure we should. How do we get information?

The company responds:

The Customer Service Number was left off of the printed materials soley by accident. The Customer Service Number is 877-994-6292. Or 877-99-go away. Thank You

Daryl Turner, President

alyssa of somerville, NJ September 27, 2009

If Away We Go Promotions is for real, then why can't people, the public, have a phone number for us to call to talk to a person??? I'M in N.J, if I were to drive to Philadelphia to the address, is this place really there? I am weary about sending my for a free cruise and flight that I was promised by MDU.

Lawrence of Whiting, NJ September 17, 2009

On 7/29/09 I sent by certified mail postal money orders to the above address one for 100.00 for security & taxes for roundtrip airline tickets,the other money order for 29.99 for taxes & shipping of a Bul-Ray DVD player both were for attending a presentation by La Bonne Vie Travel. I sent an email on 8/19/09 about these two items I was told a reservation form was sent out and the DVD player was to be delivered within 30 days.

I sent a letter and email on 9/07/09 reguesting the return of my money no response. I sent additional emails on 9/10/09 & 9/14/09 no response. I am trying to recover my 129.99 sent 7/29/09 for taxes,shipping,& security for which I received nothing

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Follow us on Twitter.

Back to the top |

Terms of Use Your use of this site constitutes acceptance of the Terms of Use

Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.

Company Response Welcome If complaints about your company appear on our site, we welcome your response. Please see the Response Form for more information.

For more information, see the FAQ and privacy policy. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice.  ConsumerAffairs.com Inc. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof. 

Copyright © 2010 ConsumerAffairs.com Inc.  All Rights Reserved.    The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission.