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Kenneth of Cloverdale, CA May 20, 2009
I would like to urge all of the People that have complaints here wih American Mint to send the same complaints to the F.T.C.and the Pennsylvania Attorney General's Bureau of Consumer Protection.
Kenneth of Cloverdale, CA May 13, 2009
I was offered a 1933 Double Eagle Proof free,just pay 4.95 S&H.I recieved the Double Eagle as promised.Included was another coin,An 1787 Brasher EB Replica that I did not order.There is a charge of 69.95 on the invoice that they say will be billed to my Credit Card.This Credit Account is now cancelled,For other reasons than American Mint charges.
I am not going to pay this charge or pay to return the coin that I did not order. Betty of Pinson, AL April 29, 2009
I ordered and sent 7.95 for an Obama coin. I received it with another coin and the charge for them. I sent both coins back and asked to get a refund or just the obama coin back. I received a letter stating I owed for both coins. They cashed my check but claim they did not receive the coins. They said the matter should be settled between me and the shipper, not them. I have to pay the amount owed . I will not pay it unless they file a suit against me. I don't think they will if they are a scam. Thanks Robert of Golden Valley, AZ April 3, 2009
I ordered a 4.95 Barack Obama coin, carefully reading the fine print and, as instructed, crossing out the paragraph which explained I would be enrolled in their membership program. The coin arrived with another coin and a bill for 59.95. I followed their instructions to avoid the membership but still got sent something I didn't ask for, and a bill. It is a scam.
I don't need a coin collection and endless bills I didn't ask for.
Jim of Houston, TX February 3, 2009
Shipment received, but returned today, Feb. 3, 2009. Please reimburse postage, 8.23, this information was FAXED to American Mint today, with attached receipts.
Doreen of Greensboro, GA January 30, 2009
I ordered several coin and silver, gold leaf products from the above company. They are now coming back demanding that I pay that 130.42 for products that were promotional items. I've asked several customer service rep's to send me a copy of promotional numbers such as D438.14-012294241 ordered on4/4/08,and there after fifteen order under the promotional numbers. I can't verify what was sent unless I have the promotional numbers. They keep sending me invoice number which doesn't relate to what purchased or in my check registry. When they would send the product they would have numbers that I couldn't correlate with the products ordered. Sometimes I even questioned the proudcts I was getting. They don't want to cooperate with me cause the items they are asking for I either didn't get them or I brought them under another promotion which is were the dilemma arises.
The damage & consequences is, late fees are constantly attached, my credit is in jeopardy and I'm trying to re-establish credit. Since they they won't work with me to verify or cross reference the items purchased to help me resolve the problem, would you please help investigate why. What are they hiding?
Linda of Ashland, ME January 1, 2009
As I read the issues other consumers were, and are having, with this particular company, I definitely could relate! I received some material in the mail the later part of 2007. The very first thing I received in the mail was just a post card telling me I could send this card in and receive a FREE Babe Ruth 22kt Gold Baseball Card. I mailed the gift claim certificate November 6, 2007. I did receive the baseball card December 22, 2007. December 13, 2007, I placed an order for a 1948 Franklin half dollar and a George Washington Presidential Commemorative Coin Set. When I picked up this particular package at the post office I ASSUMED it was what I had ordered, but once I returned home and opened the package, I realized a coin that I HAD NOT ordered was placed in this same package. The coin that I didn't order was the John Adams Presidential Coin Set and enclosed was a bill for 59.97. I wasn't very impressed.
January 28th, I brought the package back and had to pay to ship it back to the company. I received a letter in response to my comments I shared with them saying they regreted I had received items I did not want. They did admit that by placing that first order, I HAD THE PRIVILEGE of receiving future issues in a particular series of collectible items. Now, I was definitely a skeptic and because I had really liked the items they had for sale, I had placed two other ordered before the deception began(I felt it was). Packages were coming to the post office and I didn't know if I should accept them or not. I had items ordered, but I had no way of knowing if the package was what I had ordered or another gimmack and so I made the decisoin to refuse ALL the packages; therefore I was sending back the items I had ordered also because I didn't know which package they were!
I wrote to the company once again and explained what was going on. I had been smart and photo copied EVERY transaction from the beginning. I had mail them copies of what my orders were and so they agreed to mail them to me without any SURPRISES. I was patient and agreed. I did receive them and again was happy with the results of my persistence.
My final confrontation with this company was about an item they were continuing to bill me for that I had NOT purchased. May 30, 2008 was the date of a letter I received from American Mint telling me it was a second REMINDER of a 60 day past due account for a Franklin half dollar 1963-P Bald Eagle with Flag that cost 45.85! They had tacked on a late fee of 3.50 because they had January 25, 2008 as the purchase date! I called about this error June 10, 2008 and I was told the mistake had been taken care of. I was pleased they had finally resolved this error, but I received another letter dated July 18, 2008 as a THIRD REMINDER that now I was 90 days over due!
I called again July 23, 2008 and tried once again to make sense of all this. I was so concerned they were going to mess my credit score. I have always been on time paying all my bills. I have a credit score of 773 so I am very responsible and take paying my bills VERY seriously. I was really upset at this point. I don't know why they insist on such poor business practices with the consumers.
Loretta of Hardy, AR December 31, 2008
i returned 3 items in 1 box but i have only 1 item credited on my credit card. when will the other 2 items be credited?
Lee of Warrem, MI December 10, 2008
And orider i recieved from an trusted retailor came with a flyer from American Mint for 1 pocket knife and a watch for 4.95 it came they came in the mail and there was two knifes and a cheap watch. I tossed the watch out and thought it was the end of it. Now i recieved a third knife with a bill for 55.00 that i did not order so i called and told them to take me off their list and dident want there cheap knife so they said im off the mailing list and they will send an envelope to ship knife back to them witch i still have not recieved its been two weeks now.
And today looking at my credit card account statement online i seen they Drew out 49.95 instead of the 4.95 I have filed a complant with my credit card company but realy i have no proof of my original order for the one knife and watch.But the fact is i never approved a charge of 49.95 so they had to doctor the amount on the slip i filled out. Sharon of San Diego, CA August 28, 2008
This case the customer is 91 years old. He purchases a collectable, and then gets the bait and swtich, with very expensive things being sent. Customer notifies American Mint to STOP; no membership was intended; did receive a return envelope and sent back what he did receive; company continues to send even MORE things, continues to bill/ makes it very difficult to talk to a human being to straighten things out; threatening letters continue;
A complaint to the attorney general of PA was made last night; Is there any point of complaining with the post office? And in case anyone finds this interesting: this American Mint -- it's a GERMAN company.
NOtwithstanding what my dad already paid for, the stress, etc...we just want this company to leave us alone!
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