Complain about a product or service

Wal-Mart Pharmacy

Geraldine of Winters, TX April 9, 2008

Doctor's office called pharmacy on Friday to get cost of medication...10 for one month. Took perscription in on Monday it was 52.68 okay....it was not in the store but was quoted to me for 2 weeks and full script...Ms.Fischer said to come back on Tuesday to pick up the 2 weeks. She said to be sure and call her (gave me her card) before coming. I called and it would be ready when I got there. The price on Tuesday was 104. Well, the computer updated last night and the price was changed.

I was really put out since the perscription was not mine and the amount was already written on the check. They wanted his drivers license #. Well, he carries that with him as is the law. They wouldn't use mine because it would be under my account. I don't have an account and don't want one. I gave them a cell phone number but he did not answer. After I left, they kept trying to call him and finally got him. How dare they treat me like some idiot and double the price over night.

Lynn of Portland, OR April 1, 2008

I phoned in a monthly prescription to Walmart last week (on 3/22/08). The next day, I woke up with a bad fever and cough. By the end of the day I was seriously ill. I was unable to pick up my re-order for a week. After a week, I went into Walmart (still very sick) and wearing a medical mask to prevent infecting others with VIRAL PNEUMONIA. I had just been released from the hospital. I stood in the Pick-Up Line at pharmacy for over 15 minutes. I finally got to the window and the tech asked for my name etc. I told her. She did not seem to understand me, and asked how to spell my name several times. I told her several times. She said in an extremely rude manner We have NOTHING for you! When I said that I had phoned it in last week, she said in a loud and angry voice, "BY LAW WE HAVE TO RETURN ALL MEDICATIONS TO SHELF AFTER 7 DAYS."

This woman could SEE how sick I was, could see I was wearing a medical mask, could SEE the DROP OFF line was at least a 40 minute wait and that there were several BABIES and ELDERLY in that line that I would be in close contact with. I asked her, Can I drop this (new prescription for antibiotics FROM HOSPITAL) off with YOU as I am very sick and your window is RIGHT NEXT TO the Drop Off window? And she BARKED at me, "NO, GO TO THE END OF THE LINE," and indicated I stand directly behind an INFANT, his mother and siblings in the Drop Off line.

This person LIED about a LAW that requires meds being returned to shelf after 7 days. This person put OTHERS in jeopardy by ordering me to stand in line with this dangerous and highly contagious form of pneumonia. This persons' attitude and demeanor was SO negative as to cause me to become physically ill in Walmart parking lot after leaving the store. I never received any notice that my prescription would NOT be available after seven days.

There was no economic damage to me, and little physical damage. I merely went to another pharmacy. I wanted to make this formal complaint to prevent other Walmart employees from LYING to customers claiming a LAW rather than a store policy caused their meds to be returned to shelf without ANY notice.

Craig of Missoula, MT March 6, 2008

I was taking my wife home from the hospital and they had faxed the prescriptions ahead of time but when I got there I was told it would take 15 min. 30 min later they still hadn't gotten it done. Their customer service was horrible and all this while my wife suffered from a pneumonia! Walgreens is 100x better.

Linda of Glendale, AL March 6, 2008

I was at the Pharmacy on March 5th of 08 and was picking up my sons med's that we have been picking up for a year now. When we did, they gave it to a new customer. He is in the computer system so if you get a new customer then reorder them there meds. I go get my son's and they have to reorder mine and it will take 5 days. He needs them daily or he doesn't do well in school or have control. I'm just very unhappy. When they look things up they should know how many customers use that same meds and as I can see they only have 2 of us, I know it's a drug you don't keep on hand but for a year you know. What makes me unhappy is they gave me a extra 30 pills one month and I was nice enough to bring them back and this is how I'm treated.

Cynthia of Conover, NC March 6, 2008

They gave a lady the wrong medication and then had the nerve to say, oops. They charged me full price for my medication and I have insurance and should only pay a copay. They overcharged me seventy dollars and it was that same woman, "oops I am just crazy". If you take back something without a receipt three times in a year they will not give you your money back or a card for the amount for a year! Just found this out. They will not give you money back on food with out a receipt. You can ask to see one of the pitiful managers here and ask to exchange (doesn't mean you will get it). They have none of this posted! 

Patricia of Bessemer City, NC March 5, 2008

First, I brought in a prescription for my husband and since he doesn't have insurance, I proceeded to use my AAA card for the discount. The clerk had no idea how to enter it into the computer, consequently I could not use the AAA card. Fortunately it was not an expensive one. All the clerks should be trained on how to enter the AAA discounts.

Second, there was no one ahead of me when I brought my prescription to the counter, and was told to return in 30 minutes to pick it up. I proceeded to do some shopping and returned in 50 minutes. There was still no one ahead of me and the prescription was still not ready. The Pharmacist was chatting on the phone and would not package the prescription until he hung up the phone. The clerk did apologize, even though it wasn't her fault. Makes me think I should go somewhere else to fill prescriptions, if this is the type of service you get.

George of Jupiter, FL March 3, 2008

I shop in the Bidderford, ME and Jupiter, FL pharmacies. On scale of 1-10, with 10 best--Maine is a 12 and FL, a 2. When Doctors don't want to call in or call consumers phone to get get service, WE HAVE A PROBLEM. As a customer and stockholder, I think this issue should be addressed. Thanks

Jessica of Tawas, MI March 2, 2008

First Off I want to say that their customer service is the worst I have ever experienced. They always seem to be out of merchandise that is on roll back. The Managers there do not seem to go out of there way to help, they pass everything off on the people who work there. The Pharmacy is the worst I have ever been to. There has been several times I needed my meds filled and every time it took more than two hours. I have even tried calling ahead of time and would be told it would be ready in 30 minutes, I get there and had to wait another 1hr. It is crazy that a Multi Billion company who is the leading retail company in the world cannot have better service than they do. I go to the smaller Pharmacies now and I am in and out in 15 min. I will never go to Wal-mart Pharmacy again.

Shawna O'brien of Cynthiana, KY March 1, 2008

Took in a prescription and was told it would take about 30 minutes, which was fine because I was able to get my hair cut. After an hour and half, it still wasn't filled. This is Saturday and only one pharmacist working. Another lady was trying to find my prescription and to no avail. Talked to the pharmacist and she finally found mine and stated to me and about 15 other customers that she had about 48 others to fill before mine and we are talking about another two hours. She looked at my script and stated I could have a seat, very hatefully, as I wasn't going to die. I was so embarrassed and several other customers stated they had been treated the same way today. The only reason I went to Walmart was because my doctor said my script would be 4.00 compared to 100 plus. I do my business at Rite-Aid with great customer service.

I called Walmart three hours later and it still wasn't filled. The cashier I spoke to said the pharmacist had been mean and hateful to everyone all day. My script was for an antibiotic so I guess I don't need it. I left a message with my doctor and he's not going to be very happy as he stated to get this filled asap.

Olga of Lehigh Acres, FL February 27, 2008

On February 23, 2008, I went to The Wal-mart pharmacy in Lehigh Acres, FL to asked about my prescription. The pharmacist assistant was very nasty to me. While she asked for my information, I could see that she was disgusted to talk to me; she never look at me when she was talking to me. This happened three times, and all three times this lady at the same. The fourth time I went to talk to the pharmacist; all he has to say was "If you don't like our services, go somewhere else!" He also said that because I did not pick up my medicine fast enough, he was taking it off the computer.

This incident may me very sick and nervous. I'm a 65-year-old woman struggling for medical services and medicine; I am not asking to get anything free. I'm just asking for some respect and a little consideration.

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