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Michael of Wetumpka AL (05/13/08)
At 5:05pm My wife and I approached the prescription drop off window,10 minutes later we were acknowledged( after 4 different associates passed by the window avoiding eye contact). We then were told there would be a 1hr wait. We were fine with that. ALMOST TWO HOURS LATER! My wife had went on home with the kids to start dinner and I was there beinig ignored once more. When I finally got somone to help me I was informed that they only had one of the two medications in stock and it would be tomorow. What ever happened to common courtesy? Somone could have let me know sooner. I may have been able to make it to another Pharmacy before they closed. The entire staff of the Wetumpka Walmart Pharmacy needs to be replaced with people who actually know what they are doing and care about the people they are serving.
Lucky for my son, his Dr. had given him a breathing treatment in the office. When we called the Dr. we were told that it would be ok to start the medication tomorrow. I only hope the medication comes in as promised. If not we will be scrambleing for another pharmacy to fill the prescription.
Tanya of Cornelia GA (05/11/08)
The Pharmacy refued to accept my debit card ( which is the same as cash ) to pay for a blood thinner prescription that was needed in an emergency situation for my brother who can not afford to pay for his medication. He is unemployed. He has had a stroke and very ill.
Meredith says it is the policy there not to accept any kind of payment over the phone. I explained that since it is Sunday and banks are not open to wire money a card would seem like the logical way to pay for medication. Is there someone who can investigate this policy which is unique to that store. IThis is not the image that Walmart advertises about being there for people on a limit income. It appears to be false Advertising.
This refusal could result in another storke for my brother at any time since it will take another two days to get him the money when my bank opens on Monday.
Brenda of Durham NC (05/10/08)
Out of all the pharmacist at this particular Wal-Mart, I have found ONLY ONE - Patrick - who is helpful. However, he works only during the week. My doctor made the decision to switch the dates of my regular medications from th 15th to the 10th, my insurance WOULD pay. I discussed this earlier during the week with Patrick and was assured there would be no problem. However, when I went this morning (10th) to refill my meds, the pharmacist there REFUSED, saying I would have to have a doctor call and state it was okay to fill it today.
This being Sat., I had to call the doctor on call for my doc. He did call Wal-Mart and this pharmacist STILL refused to fill it. He kept my presciptions there, not returning them to me.
I am disabled, I depend on my medications to live and when I'm assured that everything is okay, I feel violated when a weekend pharmacist makes it very clear that he will not fill my medications. I'm sick. But if Wal-Mart cannot do any better than this and if I can only have my meds filled during the week, I'd much rather go to another store that put up with this!
Edwina of Plainfield CT (05/05/08)
Went to Walmart today to get 3 RX filled. I have been getting RX's filled at the Lisbon, CT Wal-mart for 6 years. I asked about 1 RX because they did not have it in stock last time and I had to get the script back and get it filled at CVS. This time they had it in stock and told me 30 min.
I have always had positive experiences at this Wal-mart except 1 male pharmacist that worked there has absolutely zero cumtomer service or people skills. I came back 35 min. later and get in line. The cashier/tech working is very rude, curt and short with the customers. I realize they are very busy, but it was NOT me they were rude to. It was an elderly lady. I was two people behind.
When I get up there and get the total, it was far off from what I expected.....the cashier/tech did give me the option of refusing the high cost RX because I was not aware of the cost. However, I paid. I came home and looked up my benefits on my insurance and the pharmacy medications and it is on the list of approved drugs that are acceptable to my insurance. I was supposed to have to pay 25% co-pay on this med. Instead, they charged me almost the full price. Now, I understand that they are connected somehow with the insurance companies and the discounts.....but I have an extremely hard time believing this was my insurance companies fee. I have emailed my insurance company to find out what the deal is and will call tomorrow when their main office is open.
I did call Wal-mart and believe I got a male pharmacist and he was rude and arrogant. I understand what he is saying about the prices, at the same time what he said IS NOT exactly how it works. If I get feedback from my insurance company that the incorrect price was charged and further information, I will be contacting the state attorney general's office, my insurance company and other agencies in regard to the inappropriate behavior of the person I spoke with. It may be as it is and I will accept the answer of the insurance company. I will NOT continue to receive the rudeness at the pharmacy. I have always been treated nicely at this pharmacy by the regular employees and the female pharmacists. However, this newer employee and the one gentleman are totally out of line!!!
Kristi of Queen Creek AZ (05/01/08)
I went to the pharmacy to pick up a rx that I had called around 740 pm to find out if it was ready, I told the girl I was on my way and when I got there it was 755 pm (they close at 8)and they were just pulling down the window. I tried to explain (thru the glass window because no one would talk to me) that my son was at home with a fever of 103 and needed this medicine and they told me no, they would not give it to me because they were closed. This is the 2nd time I have had someone literally close the window in my face and tell me to come back.
I am a single parent and work full time. The closest Walmart to me is over 10 miles away. So I ended up driving 40 miles round trip both times and wasted gas, that isn't so cheap, for absolutley nothing. When I got home my son was in tears because he feels so bad. I will NEVER for any reason go back to any Walmart pharmacy's and I will make sure that everyone I know knows how horrible I have been treated. Its well worth paying the extra $ to go somewhere else that actally cares if their customers are happy.
Kristi of Queen Creek AZ (05/01/08)
I went to the pharmacy to pick up a rx that I had called around 740 pm to find out if it was ready, I told the girl I was on my way and when I got there it was 755 pm and they were just pulling down the window. I tried to explain (thru the glass window because no one would talk to me) that my son was at home with a fever of 103 and needed this medicine and they told me no, they would not give it to me because they were closed. This is the 2nd time I have had someone literally close the window in my face and tell me to come back.
I am a single parent and work full time. The closest Walmart to me is over 10 miles away. So I ended up driving 40 miles round trip both times and wasted gas, that isn't so cheap, for absolutley nothing. When I got home my son was in tears because he feels so bad. I will NEVER for any reason go back to any Walmart pharmacy's and I will make sure that everyone I know knows how horrible I have been treated. Its well worth paying the extra $ to go somewhere else that actally cares if their customers are happy.
Joyce of Thomaston GA (05/01/08)
I moved to Georgia, from Tennesse a few weeks ago. I had a bad tooth ache so I went to the denist and he gave me ten pain pills( Loratab- 500MG) for my pain which was for a few days. I hurt my back and went to the local Urent care center and the doctor there gave me some more pain meds ( Loratab). I also had some other medicine for back(Naproxen). I took my medicine to Wal-mart to get filled. I have Medicaide and they told me that they could fill my Naproxen , but I had to wait until tommorrow for my pain medicine , since I just had a prescription a few days ago for my tooth.
I go back first thing that next morning, cause I was in sever pain and was hurting. There was no one there to open up the store at 9:00 am that moring. Me and other customs were complaining. I over heard the pharmacy tech talking about me saying that it wasn't there fault no one was there to open up. We all had to wait on someone to come and open the store. After they open I told them my name and was there to pick up my Loratab that was on file. While I was waiting I notice the pharmacy on the phone and she called me over there to tell me she WAS NOT going to fill my pain meds and she called my doctor and she throw my prescription away. I ask her what the problem was and she could not give me one.
The day before when I drop the prescription off she Never once said there was a problem with filling my prescription. I thought since I was on Medicaide, that was the problem and I offered to pay cash for them ,but she Never once gave me a reason why she throwed my pain medicine away. I am not a person who takes pain medicine on a daily basic or anything. My sister was there with me when all this happen and she is a nurse and she told the pharmacy just to give us the prescription back and we will get it filled some where else but the pharmacy told us no. My sister told her that she was breaking the law, and she told my sister that she didn't know the law. My siter told her off.
I WILL NEVER- EVER GO TO WAL-MART FOR ANYTHING ELSE. I believe this pharmacy is using pain medcine for her self and she just got her 30 Loratab. My pain medcine that I needed. I went back to the same doctor and talk to him about what happen and the pharmacy made it out like I was abusing pain medcine. So, the doctor gives me some non- norcotic pain medcine. I do not appreciate the pharmacy making me out to be a drugy and making my new doctor think that also. I know something needs to be done. Help....
I started having panic attacks and was in severe pain for hours.
Fred of Visalia CA (04/22/08)
Went to get two prescriptions filled for wife. One in 45 minutes, great. Theother would be ready the next day, okay no problem. WQent back to same store this noon pharmaacy closed for lunch 12:30 to 1:30 Okay. Got in line at 1;20, got to window at 2:00. Told there was a problem with the remaining one and go to the first window and find out. Again, no problem just disappointed that it was to be ready first thing, but okay.
Got to window and was told Go stand behind the red line I told the female that I had been told to go to her window and she repeated Go stand behind the red line. As I stood behind the red line muttering unprintable things under by breath, the same prson had a lady younger than me, Oh I'm 70 have heart and high blood presure problems,just walk up to her window and she helped her with a smile.
When it got to be my turn, I was told that the item wasa not covered by insurance (Wrong I found out when I contacted the insurance company) and it would be 97.32. I explained that as my wife was ill, need the medcican and would pay for it as I told the lady that helped me the night before. But since I had her attention I explained in a voice loud enough to be heard afew asles away, That I will be really happy when Target opens in north Visalia so we can transfer all our meds there. This was the most screwed up operation and down right ruddest group of people I had ever been around and the next time I get told to Stand behind the red line I will be it sure as hell will not be in this Wal Mart store.
No damages, just highly elevated blood pressure and stressed condition
Steven of Tucker GA (04/22/08)
I am very sick with Hepatitis C3. The hospital toold me to go to my doctor and get a prescription for oxycotton. I called and was told that I had to bring in the prescription. They said they could not tell me if they had it in stock over the phone. I took in the prescription and was told they were old they would not have have it in until Friday. They would not have they prescription until Friday. They would not return my prescription in until Firday. I am in extreme pain and need the prescription. I feel they should be able to get it sometime sfter else. I am in extretion pain. I feel they should they should have let me know so I can it filled elsesewhere.
I need the pain medicince desperatly. The prescription has as my name on it. I feel it was Wal-Mart depart of good surface that to let mr know they didn't have the prescription. Rite Aid would give me a partial fill to last. Other pharmacies work with with me to et an partional fill to last fill until the rest of the prescription. I would appreciate more care and try and try and help me get me my psin medicine until The rest of the prescriptionto last until Friday.
Geraldine of Winters TX (04/09/08)
Doctor's office called pharmacy on Friday to get cost of medication...$10 for one month. Took perscription in on Monday it was 52.68 okay....it was not in the store but was quoted to me for 2 weeks and full script...Ms.Fischer said to come back on Tuesday to pick up the 2 weeks. She said to be sure and call her (gave me her card) before coming. I called and it would be ready when I got there. The price on Tuesday was $104. Well, the computer updated last night and the price was changed. I was really put out since the perscription was not mine and the amount was already written on the check. They wanted his drivers license #. Well, he carries that with him as is the law. They wouldn't use mine because it would be under my account. I don't have an account and don't want one. I gave them a cell phone number but he did not answer. After I left, they kept trying to call him and finally got him. How dare they treat me like some idiot and double the price over night.
Lynn of Portland OR (04/01/08)
I phoned in a monthly prescription to Walmart last week (on 3/22/08). The next day, I woke up with a bad fever and cough. By the end of the day I was seriously ill. I was unable to pick up my re-order for a week. After a week, I went into Walmart (still very sick) and wearing a medical mask to prevent infecting others with VIRAL PNEUMONIA. I had just been released from the hospital. I stood in the Pick-Up Line at pharmacy for over 15 minutes. I finally got to the window and the tech asked for my name etc. I told her. She did not seem to understand me, and asked how to spell my name several times. I told her several times. She said in an extremely rude manner We have NOTHING for you! When I said that I had phoned it in last week, she said in a loud and angry voice, "BY LAW WE HAVE TO RETURN ALL MEDICATIONS TO SHELF AFTER 7 DAYS."
This woman could SEE how sick I was, could see I was wearing a medical mask, could SEE the DROP OFF line was at least a 40 minute wait and that there were several BABIES and ELDERLY in that line that I would be in close contact with. I asked her, Can I drop this (new prescription for antibiotics FROM HOSPITAL) off with YOU as I am very sick and your window is RIGHT NEXT TO the Drop Off window? And she BARKED at me, "NO, GO TO THE END OF THE LINE," and indicated I stand directly behind an INFANT, his mother and siblings in the Drop Off line.
This person LIED about a LAW that requires meds being returned to shelf after 7 days. This person put OTHERS in jeopardy by ordering me to stand in line with this dangerous and highly contagious form of pneumonia. This persons' attitude and demeanor was SO negative as to cause me to become physically ill in Walmart parking lot after leaving the store. I never received any notice that my prescription would NOT be available after seven days.
There was no economic damage to me, and little physical damage. I merely went to another pharmacy. I wanted to make this formal complaint to prevent other Walmart employees from LYING to customers claiming a LAW rather than a store policy caused their meds to be returned to shelf without ANY notice.
Craig of Missoula MT (03/06/08)
I was taking my wife home from the hospital and they had faxed the prescriptions ahead of time but when I got there I was told it would take 15 min. 30 min later they still hadn't gotten it done. Their customer service was horrible and all this while my wife suffered from a pneumonia! Walgreens is 100x better.
Linda of Glendale AL (03/06/08)
I was at the Pharmacy on March 5th of 08 and was picking up my sons med's that we have been picking up for a year now. When we did, they gave it to a new customer. He is in the computer system so if you get a new customer then reorder them there meds. I go get my son's and they have to reorder mine and it will take 5 days. He needs them daily or he doesn't do well in school or have control. I'm just very unhappy. When they look things up they should know how many customers use that same meds and as I can see they only have 2 of us, I know it's a drug you don't keep on hand but for a year you know. What makes me unhappy is they gave me a extra 30 pills one month and I was nice enough to bring them back and this is how I'm treated.
Cynthia of Conover NC (03/06/08)
They gave a lady the wrong medication and then had the nerve to say, oops. They charged me full price for my medication and I have insurance and should only pay a copay. They overcharged me seventy dollars and it was that same woman, "oops I am just crazy". If you take back something without a receipt three times in a year they will not give you your money back or a card for the amount for a year! Just found this out. They will not give you money back on food with out a receipt. You can ask to see one of the pitiful managers here and ask to exchange (doesn't mean you will get it). They have none of this posted!
Patricia of Bessemer City NC (03/05/08)
First, I brought in a prescription for my husband and since he doesn't have insurance, I proceeded to use my AAA card for the discount. The clerk had no idea how to enter it into the computer, consequently I could not use the AAA card. Fortunately it was not an expensive one. All the clerks should be trained on how to enter the AAA discounts.
Second, there was no one ahead of me when I brought my prescription to the counter, and was told to return in 30 minutes to pick it up. I proceeded to do some shopping and returned in 50 minutes. There was still no one ahead of me and the prescription was still not ready. The Pharmacist was chatting on the phone and would not package the prescription until he hung up the phone. The clerk did apologize, even though it wasn't her fault. Makes me think I should go somewhere else to fill prescriptions, if this is the type of service you get.
George of Jupiter FL (03/03/08)
I shop in the Bidderford, ME and Jupiter, FL pharmacies. On scale of 1-10, with 10 best--Maine is a 12 and FL, a 2. When Doctors don't want to call in or call consumers phone to get get service, WE HAVE A PROBLEM. As a customer and stockholder, I think this issue should be addressed. Thanks
Jessica of Tawas MI (03/02/08)
First Off I want to say that their customer service is the worst I have ever experienced. They always seem to be out of merchandise that is on roll back. The Managers there do not seem to go out of there way to help, they pass everything off on the people who work there. The Pharmacy is the worst I have ever been to. There has been several times I needed my meds filled and every time it took more than two hours. I have even tried calling ahead of time and would be told it would be ready in 30 minutes, I get there and had to wait another 1hr. It is crazy that a Multi Billion company who is the leading retail company in the world cannot have better service than they do. I go to the smaller Pharmacies now and I am in and out in 15 min. I will never go to Wal-mart Pharmacy again.
Shawna of Cynthiana KY (03/01/08)
Took in a prescription and was told it would take about 30 minutes, which was fine because I was able to get my hair cut. After an hour and half, it still wasn't filled. This is Saturday and only one pharmacist working. Another lady was trying to find my prescription and to no avail. Talked to the pharmacist and she finally found mine and stated to me and about 15 other customers that she had about 48 others to fill before mine and we are talking about another two hours. She looked at my script and stated I could have a seat, very hatefully, as I wasn't going to die. I was so embarrassed and several other customers stated they had been treated the same way today. The only reason I went to Walmart was because my doctor said my script would be $4.00 compared to $100 plus. I do my business at Rite-Aid with great customer service.
I called Walmart three hours later and it still wasn't filled. The cashier I spoke to said the pharmacist had been mean and hateful to everyone all day. My script was for an antibiotic so I guess I don't need it. I left a message with my doctor and he's not going to be very happy as he stated to get this filled asap.
Olga of Lehigh Acres FL (02/27/08)
On February 23, 2008, I went to The Wal-mart pharmacy in Lehigh Acres, FL to asked about my prescription. The pharmacist assistant was very nasty to me. While she asked for my information, I could see that she was disgusted to talk to me; she never look at me when she was talking to me. This happened three times, and all three times this lady at the same. The fourth time I went to talk to the pharmacist; all he has to say was "If you don't like our services, go somewhere else!" He also said that because I did not pick up my medicine fast enough, he was taking it off the computer.
This incident may me very sick and nervous. I'm a 65-year-old woman struggling for medical services and medicine; I am not asking to get anything free. I'm just asking for some respect and a little consideration.
Linda of Milford PA (02/27/08)
I went to Wal-Mart Pharmacy and picked up my son's medicine on 1/14/2008. I didn't think I had to check the dates. On 2/26/2008, I happened to look at the date on the bottle and it read: expires 12/2007. The other bottles had stickers over the expiration dates. When I peel the stickers off, I was unable to read them because part of it came off with the stickers. Now I wonder if my medication is expired because they put it in a yellow pill bottle and they put a Drug Exp. on it. On my son's bottle they have on their label that they printed out and put on: Drug Exp. 01/13/2009; and on the bottle itself it reads: Exp. 12/2007. Now what date do you trust? I am going by the date on the bottle itself.
My son is on this medication for the rest of his life. It is Ultrase MT18, and they are enzymes that help him digest food. He has to take them every time he eats. And it is not like he just takes one; he has to take 6 each time he eats. It is very important to me that they are good and not expired. As everyone knows, medicine is not cheap; and some of us are lucky to have insurance to help us with that. And as a customer, I expect that when I pick up my medication at the pharmacy I should not have to worry about out-dated medicine. You would expect them to keep track of that, and you should not have to worry. But, since last night, I am now concerned about all our prescriptions that we get from Wal-Mart Pharmacy. My son's insurance paid a lot of money for expired medicine.
We are thinking about changing to a different pharmacy. We just hope that we don't come across the same problem. It almost makes you feel like you can't trust pharmacies because now you don't know if you are getting out-dated medicine. How are customers supposed to know when they put them in those yellow pill bottles with a Drug Exp. date on it. But in my case, they tried to cover up the expiration with their label saying it was not expired. I think there should be some kind of law that the pharmacy should not be able to put their stickers of the expiration dates on the medicine bottles. I did write a letter to the drug enzyme company to let them know what happened.
Robert of Houston TX (02/25/08)
I dropped off my blood pressure prescription for a refill on Feb.21, 2008 about 4:15pm. I was told it would be ready by 6pm that day. I laughed, knowing that if I got it by 9 it would be because the earth was going to end. I went home planning to pick it up the next day. I got there at 4:20 on Feb.22, 2008. After waiting until 5.pm was told they could only give 3 out of the 30. I was never told they were low on stock the day before. I told them that 3 would not do, because I am to take 2 per day by my doctor's advice. The pharmacist came out and was rude, told me that he didn't care what the doctor told me that the prescription said 1 per day, then told me I was not the only person to take that drug. I told him to cancel it and I would go to another store. He shrugged and went back to his throne.
I found the store manager and complained and got a number to a district manager. I called him and complained. He at first tried to blow me off, then as I got mad he stated he could get the drugs I needed at another store. I told him the one closest to my house was at I45 and West Rd. He asked me to wait and would call back. He called back and said it was ordered at the other store and they had the full amount. It took an hour to drive there. It was now 7 pm. I was told it would be ready in 30 mins. I walked around for 30 mins and got back in line. At 7:50 was told they were working on it. I called him back and got voice mail. At 8:15, I called again telling him I was still waiting. It had now become a passion to get the medicine, and at 8:30 he called back and said the pharmacist had told him it was done.
I didn't see my medicine until 8:50. I had been at at the store for almost 2 hours and the prescription had been placed for 3 hours. After waiting in their stores for 4 1/2 hours they still charged me $4. You could think they could waive a measly $4. Almost everyone in line was complaining and relating their stories about how they had been lied to and how the clerks and pharmacy workers are rude and arrogant. Most of the customers are older and on maintenance medications. We may be old and economically challenged but we don't have to take it! I will never enter any of the Walmart stores again.
I missed an important family gathering because I was lied to. I did not get home until 9:30pm. I had been off since 4Pm. I was ill all weekend because of this kind of treatment. My blood pressure was over 196 when I got home. This is dangerously high and could have caused a stroke or heart attack. I had informed my relatives to file a wrongful death suite against Walmart should that have happened. Someone like 20/20 should do an undercover story on this! I would like to have a class action law suit filed against Walmart. I believe it is time for them to made to pay for deceptive treatment to their customers. If Walmart won't keep their promises then they should be made to give a discount, or give it for free.
Thomas of Port Charlotte FL (02/20/08)
I went to pick up medicine for my mother that I ordered over the phone on Feb 12 and when I tried to pick it up they informed me it was put back on the shelf. When I complained, they told me they could have it ready in 5 min. 23 min. later they finally brought it to me the bottle was a sealed bottle that they didn't have to count it - all they had to do was slap a label on it and hand it to me. Then that same day I ordered something else for my mom and when I got there to pick it up there were 32 people in front of me with ONE cashier.
Leeanna of Anamosa IA (02/20/08)
I went to pick up my migraine prescription. I get 6 pills for $40.00. I was told they only had 3 and I would still have to pay the $40.00. I could come back when they got more in, but I would have to pay another $40.00. I called my insurance company and they said this had nothing to do with them, that they paid for the number of pills that the prescription was written for. Needless to say, I transferred my script to another pharmacy in town.
Jennifer of W. Melbourne FL (02/17/08)
The pharmacy gave me someone else's prescription. This was a Sunday evening. We discovered the mistake at 6:15 p.m. and went back to the pharmacy to get the correct prescription and return the wrong one. The pharmacy closed at 6:00 p.m. I asked the customer service desk to get in touch with the pharmacist and have him/her come back to the store to correct the problem, as my son was out of his medication and needed to have it the next morning. The pharmacist refused to come back that evening and said that I would have to come back the next morning when the pharmacy reopened. I found this response to be totally unacceptable. This mistake was pure negligence.
My son who has ADHD will not be able to take his prescription in a timely manor. I'm also not sure if the person whose prescription I have, may have my son's, which is a controlled substance.
Melissa of Gaylesville AL (02/13/08)
I took my daughter in law on 02/12/08, about 11:00 am, to get her prenatal vitamins refilled. We were told we'd have to pick them up after 11:00 am on 02/13/08 because they were so behind. On the 13th, we got there after 11 am and the man told us it'd be three hours. Then he ask us to speak to this other lady and she said she'd have them in 15 minutes. We walked around and came back in 20 minutes and talked to another lady who said it'd be 30 minutes longer. After a while she did get her vitamins. This man in front of us had gone to the doctor and the doctor had called in his prescription on Monday. This was Wednesday and they still did not have it ready. A friend of mine carried his daughter to the doctor and had to leave the prescription because they were so far behind and when he went back the next day, they said they didn't have the medicine in stock.
Esther of Grandview WA (02/02/08)
I brought in a RX about noon on Friday, came back to pick it up about 5 PM that day but the line for pick-ups was so long I left. I went back this evening, stood in line about half an hour before I was waited on, then I was told WE DON'T HAVE THAT ITEM, IT WILL HAVE TO BE ORDERED, BUT WE CAN'T DO THAT UNTIL MONDAY. WHY WHY did they not order it when they could fill the RX? I am looking for a new place to buy my RX.
Sandra of Pulaski TN (01/25/08)
Wal-mart must not care anymore in the Pharmacy. On 3 seperate trips to the pharmacy, the waiting period for medication has been more than 2 1/2 hours or more. The first problem we had on a Friday afternoon after waiting on the bench for 2 1/2 hours, the order was not completely filled and when husband arrived at home he found that some had been completely left out causing us to have to drive more than 20 miles to go back to store for medication needed. The second time Doctor called in a prescription at 3:00 P.M. and when I went to pick it up at 4:00 P.M, I sat until 15 minutes to 6:00 waiting for it to be filled. This one prescription was $528.00 for 3 months as I sat many more people dropped off prescriptions at the window and were waited on and out before ours was finished.
Then yesterday, I was told when I dropped a prescription off for my mother at the window, that it would be 20 to 30 minutes if I wanted to wait. After one hour when I ask it was not ready, it would be about another 20 to 30 minutes. This was a simple medication for Tylenol with codene for pain for a broken arm. I couldn't wait another 20 to 30 minutes because I had a child to pick up at school, so had to drive 14 miles and return back to the store an hour later. I felt that If I hadn't been told 20 or 30 minutes then I would have not been so upset. But I will not be visiting the pharmacy at Wal-mart anymore to pick up my families medicine which I sure will not be of a concern to Wal-Mart.
A complete waste of time which I consider of value when I've worked 8 to 10 hours in town and have that much more to do at home. Plus the gas I've had to use making unnecessary trips to town. I don't live a block away.
Kim of Elkhart IN (01/12/08)
I went to pick up 2 prescriptions today that I dropped off 2 days prior. They could not be found by the pharmacy cashier. This was after waiting approx. 25 min. in line. The RX's were for my severe back pain which worsened due to the extended time on my feet. The cashier sent me down to the drop off window to talk to someone down there. Again, I had to wait. Approx. 20 min. I finally got up to the pharmacist and he started to do some searching. At that time, I told him I had to sit down. My back was hurting. In the mean time, I called my Dr.'s office and explained to them what was going on. After the nurse talked to the Dr., she called me back and said that the Dr. that I saw was not there, and the other doctor would not approve a refill. (It would be considered a refill on their records)
Meanwhile, I sat waiting for the pharmacist another 20-25 minutes. He said that they did not have the prescriptions. I asked him what he thought I should do and he became very defensive, irritated and rude with me. He said that as far as he is concerned, the prescriptions never existed and none of the people behind the counter remembered seeing me on the day I dropped them off. I told him that I was actually there two times that same day because I picked up my aunts RX's for her. He asked me her name, I told him, he looked it up and indeed saw that she had RX's picked up that day which I would have had to sign for. Still he continued to imply that I was a liar and was trying to pull a fast one. He even asked me what day I went to the doctor, and why didn't I take the RX's in the same day, and why did I wait 2 or 3 days? I told him I didn't feel I needed to answer to him. However, the truth is, I went in once to pick them up but the line (as usual) was extremely long and moving very slowly. Also, I don't have insurance, and after paying for the Dr. appointment, I didn't have the money to pay for them. I asked him for a number I could call to complain. He told me there was no number. I just walked out at that point, furious and in tears, and not to mention, in pain.
I missed a total of 3 hours work, and by the time I got back to work, I was so upset, I couldn't focus on anything except the fact that he basically called me a liar and embarassed me in front of many other customers and employees. Also, the money that I had to pay out to see the doctor was basically a waste because now I can't even get the RX's I need. And since I couldn't get the pain medication, I am now in excrutiating pain and left work early today because I couln't take it any longer. I have 5 children to care for also. I can't just lay around in pain.
Jimi of Cassadaga NY (12/31/07)
I took my wife's van in to get an oil change in Sept. 2007.....In early Nov, my wife heard a 'clunk' and had to have the car towed to a garage. The mechanic, an OWNER of Midas, determined that when Walmart did the oil change, they did not tighten the oil pan bolt with a change, only put it in by hand. The plug came out over time, draining every bit of oil and destroying the engine.
My engine was thoroughly destroyed. Walmart decided that since it happened after 2800 miles, they could not have done it; however they basically admitted to me and my mechanic that it was their fault.
Luther of Charlotte NC (12/20/07)
My wife called her prescription in to WalMart. When I went to pick up her medicine, the pharmacist gave us the wrong medicine. It was not realized until my wife had almost taken the pill that it was the wrong medicine. My wife is on a lot of medication right now. Is there any thing that can be done about this?
Karen of Oklahoma City OK (12/18/07)
During a recent trip to Walmart pharmacy, I was written a prescription for a generic version of prilosec. My fiance had to pick that up and the pharmacy didn't offer the dosage that was written out by my doctor. In the past they have always called the doctor instead of filling the prescription. This time they didn't do that, they filled it with the regular prilosec which was $76.68. The presciption the doctor wrote me was not for this medicine but all they could say was it wasn't their fault.
I had to spend $76.68 that I didn't have for the pharmacy's mistake and they made me feel as though I was the one who was in the wrong.
Kim of Finksburg MD (12/11/07)
I have had to many bad experiences at the pharmacy. I called with a transfer for them to do. This was about 11am. I came in at 5:45pm and dropped another script off. I was told it would be thirty minutes. When I came back up, I was informed that they never called for the transfer and my other med was not filled. This happens quite frequently and I am put in a line that takes 20-30 mins to get through. I am getting close to removing my business from the store. I have never been treated this bad before.
Jennifer of Ocala FL (12/09/07)
I filled my normal prescription of Oxycodone 5mg tablets on 12/05/07. I have filled this same prescription at the same store on 3 previous occasions with NO issues. On 12/5 I took a pill; it tasted different, I became very sick (vertigo like symptoms), and developed hives/swelling on my hands/arms. Th symptoms passed - I took a second pill - no problems at all. I figured it was a fluke reaction. Before bed, I take my 3rd pill of the day (still 12/05). Funny taste and same bad reaction. I dumped all the pills out and noticed that there were about 10 pills that had different ID numbers (everything else was identical). I called the pharmacy to tell them about the ID number difference and about thes ide effects I am having. The pharmacist (Steve, I think) says there is NO WAY that the pills can be different because he opened a new bottle to dispense my meds.
On 12/6 I go to the pharmacy but the manager is not in. I show my hands and the bottle of pills to the pharmacist; he refuses to do anything at all. He says the manager has to deal with it. 12/7 I go back to the pharmacy. I show Mike, the manager, my hands and the pills in question. He says that pharmacist who filled the prescription used the last of an old bottle plus some of a new bottle to fill my script (this is in direct contrast to what the first pharmacist said). I asked him to PLEASE double check the pills because I am definitely having a reaction to these particular ones. He assured me 4 times it was 'just a coincidence' and that the pills were definitely oxycodone 5mg. OK. I go home and take one just to see if he's right. I get hit with all the same symptoms (only worse). Now I am steaming. I went online and did some searching of my own. After 20 minutes (not much effort at all) I come across the mystery pills (pic, ID and everything). It was DEMEROL 50MG TABLETS. Big difference as far as I know.
So, I call the pharmacst.... When tell him what I found, he is baffled. Can't understand how it could've happened. Is willing to explain to my doctor about the mistake. What if I had a documented allergy to DEMEROL? What IF something serious had happened? I know nothing permanent or serious happened as a result of this but the last 5 days have really stunk. I have been sick and swollen. I have a 2-yr-old and a 3- month old that I coudn't care for because I was so sick. If one person had taken the time to look into my issue, they might have caught the mistake sooner. I know the reason I got brushed off was because it was pain medication.
Donna of Louisville KY (12/04/07)
First off, I sent my grand-daughter to get many different prescriptions. I had just gotten out of rehab and can hardly walk. One of those prescriptions was a narcotic, Xanax. My prescription was for 60 Xanax and I received 38. 22 were missing. I caught the mistake a soon as I got my meds. I called them and asked them about it; all the pharmacist had to say was someone outside their pharmacy had stolen some. The bag had not been opened through out the transfer. Then she accused me of holding onto the missing 22 so I could receive more. I was extremely upset, but what could I do? I dropped it.
The next time I got some meds, just 2 weeks later, I was given levothyroxin, but the problem was I was given 2 of the same bottles, same mg, same filling date etc. but the pills were 2 different colors. I called the pharmacist again and she once again rudely told me that I, myself, switched bottles. How could I have with it being the same dates? Well, I took the bottles to her to show her. It was plain as day that the bottles were the same. She shrugged her shoulders and then said that one was a higher dose. If that was the case why was it put into a lower dose bottle, the same dose as the other bottle. She did nothing for us and just kept accusing me of switching bottles. I was furious and have tried the past week to get help. It took my daughter in-law to go up there and get it right. But this time it was a different manager, asst. manager Jennifer. This manager was as sweet and kind as could be. The problem is it will take someone to die or get hurt before anything is done.
I am paying for medications that I can't even use, and I am going days, even weeks without meds that I need. I cant walk and I am a diabetic. I have arthritis along with many other problems and I am going without my meds.
Sharon of Diamond MO (11/26/07)
On November, 20, 2007, I went to fill my pain medication that my doctor had called in. I realized I was filling it a day early, only because we were going out of state for the Thanksgiving holiday. I was advised by this pharmacist that I could not have it because the insurance would not fill it and I explained the only reason I was filling it early was because of the holiday. I even offered to pay for enough to get me through the weekend and she said I could not because of it being a controlled substance, which still didn't make sense to me. I would think I would have the right to pay for my own medication or run it through my insurance. She then assured me it could be filled at another Walmart as it could be transferred once. However, what she didn't do is inquire as to what state I would be going to to make certain what the laws in that state are. In the state of Texas, a controlled substance prescription can't be transferred without the actual prescription. Walmart had actually filled the prescription and no longer had the orginal. This second pharmacist, before faxing anything, should of verified with the Walmart in Austin, TX. I even gave him their phone number. So now I know I'm not going to get home in time to get my pain medication, so I called Walgreens in Joplin, MO because they are a 24 hour pharmacy and Walmart tells Walgreens this can't be transferred because it's been transferred to Walmart in Texas. I can't get in touch with my doctor because it's a holiday weekend. They have totally messed this prescription up.
This pharmacy caused me considerable amout of pain as well as other types of withdrawal problems, because this is a medication you don't just stop as you need to have a doctor monitor this. This just made what was supposed to be a family holiday very painful and ill.
Michael of Pasadena MD (11/11/07)
This Walmart pharmacy employs rude, incompetent employees and is a most unprofessional pharmacy. After being told it would take 45 minutes for my prescription, I waited 2 hours to then be told it's still not ready. When I asked for the actual prescriptions back, they literally had to root through the trash to retrieve them. I think some English speaking employees might have helped, but none were there.
After telling the Walmart manager about the delay, her response was a shoulder shrug. Their really bad attitude was evident through out the whole process. It will probably take someone's death to change the way they operate, and thats a shame. Never again will I use Walmart Pharmacy for such an important transaction. Health care may not be Walmart's forte; they should stick to cheap overseas products for their profits.
Lashaun of Newnan GA (11/07/07)
My doctor sent in a refill to walmart because it was the request of my company. First, as I stood in this unnecessary line I watched some disgusting lady sneeze and wipe her nose and drink a soda while filling prescriptions with bare hands. The girl that was cashing out looked as though she was having a nervous breakdown by leaving the register to go to the back and ask the sneezer to watch the register. No one had on any form of uniform and then it was my turn. I told them my situation and the pharmacist told me I needed a person to bill to and I told him the company's name and he said he needed a persons name and some code. I told him I thought that was his job. I asked for a phone and this so called doctor throws the phohe to me and walks off. He even embarrassed the girl working next to him. I got the info and I reported the incident to my company. They will not see our representatives again. We are being referred to others. What a unprofessional, stupid move. Take customer service lessons.
Susan of Nmb SC (11/06/07)
I went to pick my prescription from Walmart this evening 11/5/07. My prescription was ready, and the guy at the register said it was $137.36. I was surprised because the same prescription was usually $48.00. They had done a 90-day supply instead of a 30-day supply. I asked if they could change it to a 30-day supply because this was almost $100.00 more than I was prepared to pay. He ask the pharmacist if I could get it changed. Her response was (NO EYE CONTACT AND IN A VERY DISGUSTED TONE OF VOICE) she'll have to wait because we'll have to do the whole process over. They did not give me a time as to when it would be ready, very unconcerned or caring!
I needed my prescription so I paid the $137.36. This is not the first bad experience I have had with Kara. She is in charge, and this is all the more reason for her to be a little more personable with the customers. I am a restaurant manager and would never treat any of my guests in the manner I was treated today at WalMart. I will be moving my prescription across the street to Walgreens.
Sharon of Glen Burnie MD (11/01/07)
I was waiting in line at Walmart to pick up a prescription that had been called in two days prior. The clerk made 5 other people and me stand in line, waiting, while she was upset with someone not responding to her call right away. After our waiting for 15 minutes, she shut the window down and said she was going to lunch. Could she not tell us when we were standing there that she was not going to wait on us? This is a frequent ordeal with this pharmacy. I have been there 3 times, and every time there has been a bad experience. When I asked for the manager I was told he doesn't get involved with these ordeals and to call 479-273-8800 ext 52224. I have tried three times to call this long distance number only to receive no response. They will never have to worry about me or my family shopping there again.
Lisa of Hamilton OH (10/16/07)
I did not realize until later that evening when I was in the process of taking the medication that it was not mine. It was for another person and medical issue unrelated to me. Luckily I noticed the medication was different before taking it, who knows what might have happened. When I contacted the pharmacy I got a half hearted I'm sorry and to please return the incorrect medication to them and they would have my correct prescription ready when I came in. My concern is for others who may not be so lucky and take the improper medication with bad consequences or even death....is this happening a lot at Walmart Pharmacies?
Karen Buratt of Ponchatoula LA (10/12/07)
After seeing a major network news program talking about a certain medication newly added to Wal-Mart's $4 prescription drug list, I found it to be actually $9. This particular medication, Sprintec 28, a birth control pill, is, in fact listed on the Wal-Mart website under Women's Health medications which have recently been added to the $4 list. On that list, which at the top says, $4 prescriptions, just above several medications listed, in fine print, is a statement that these particular prescriptions sell for $9. I feel that this is extremely misleading and smacks of false advertising.
I was disappointed and frustrated to find that the advertised $4 prescription actually costs $9, more than double that.
Michelle of Sterling VA (10/12/07)
My husband, Frank Garcia, is a patient on treatment for Hepatitis C, taking Ribovarin, Interferon and an experimental drug. He is very ill. He has ulcers in his mouth and had fallen down the stairs and was trying to get his perscriptions filled on 10/10/07 at the pharmacy. He is very sick from the chemo like treatment and in pain from the fall down the stairs.
There was something wrong with the perscription and he felt that the person waiting on him was rude. So he insisted on speaking with a manager. The pharmacy clerk refused to allow him to speak to a manager or supervisor and proceeded to argue with my husband. The customer, my husband, yelled at the pharmacy clerk. The clerk got the pharmacist and the pharmacist told my husband he could purchase the drugs or get out of the store. My husband said he didn't want to deal with the bad attitude at Walmart and insisted that they transfer all his perscriptions to CVS. My husband sat down outside of the pharmacy inside the store waiting for them to transfer the perscriptions and three police men arrived to escort him out of the store and proceeded to harrass and humiliate him in front of the store. He is banned from Walmart forever. The pharmacist expected my husband to purchase the medicines even after calling the police.
Walmart transfered the perscription to CVS Pharmacy. CVS pharmacy was very expensive and CVS told my husband he would have to go to Walmart to have them send the perscription somewhere else.
I called the Walmart pharmacy on 10/11/07 to request that they send the perscription to another pharmacy. The clerk asked for the customer name and not mine. The clerk explained after putting me on hold several times that I had to go to CVS to transfer the perscription because Walmart did not have it. The clerk on the phone continued on telling me, an unidentified caller, the following about the customer, Frank G, oh that man he was so awful and he caused so many problems in the pharmacy. I asked the clerk if she was there and witnessed the incident and she said no. I did not get her name. I told her that I was not there either and that I did not appreciate her gossiping about my husband to another customer. She said she was not gossiping and how could I say that. I told her since she was not there and I was not there she was gossiping. She told me that she would report me to the health authorities because I accused her of gossiping about a client. She asked for my name. I asked her the reason she needed my name and she said she was required to call our health care professional to tell them that we are causing problems at the pharmacy and would have to report us because she was not gossiping. I told her I was done talking to her and I hung up.
I talked to one of our doctors about this breach of confidentiality. As far as I am concerned and my doctor agrees, she was talking about a client's health related issues to a stranger on the phone. Is there no client confidentiality? Are pharmacists free to discuss the health related issues with anyone and then threaten them with authoritarian involvement if they dare speak up?
Beth of Sewell NJ (09/26/07)
I usually do my food shopping each week at Walmart Super Store in Turnersville, NJ. For the past two weeks, many items were out of stock. I have dietary restrictions that need carefule monitoring, so out of stock items had to be bought at other stores which takes much time to go to other stores for what I need.
Paying more money for items normally sold.
Mary of Salem NH (09/19/07)
I sent my husband to the pharmacy to pick up my Insulin. When he got back home they gave him the wrong medicine. I called and they told me it was the medicine that the Dr. ordered, well it had someone else's name on it. They gave me the wrong amount of pills, and needles. When I called them about this they said that my husband accepted them and that there was nothing I could do now!
Gayle of Dubuque IA (09/06/07)
On Thursday, 9/6/07, at 3:00 PM, I went to return an package of Advil Cold & Sinus Liqui-gels that I purchased on 9/4/07. At the time of purchase, I had to give my driver's license and signature for the item (due to improper use by drug dealers). The package was put directly into a bag and stapled with the receipt attached. When I got home to use the item, I noticed that the expiration date was 10/07 code #B53963, meaning that the item was about to expire and the strength of the medication would not be powerful, especially since this type of medication does not get used-up immediately. When I went back to the store to get a more updated package (I had not used any and the package was still sealed), the associate was rude when I told her the situation and refused to process a return and told me, We don't put on the dates and they are left on the shelves until after they expire. She was very abrupt and embarassed me in front of other customers by making me feel ridiculous for trying to get a package that would last for a longer period of time. After I left and was getting into my car, one of the other customers who had witnessed the situation came up to me and said that I should report this to the FDA and couldn't believe what had happened on a simple exchange that could have easily been done.
Since there is waiting period of 1 month for additional purchases, another retail pharmacy suggested that I visit a doctor and get a prescription, but that would mean a $60 office visit plus the cost of the prescription all for a $4.47 item that could easily have been taken care of at the store level.
Kelly of Allbertville AL (08/30/07)
my son and i had been to the doctor late in the afternoon on august 27,2007.
the pharmacy i use on a regular basis was already closed 6pm. we arrived at walmart around 6:10pm to drop off our prescriptions. the man who waited on us said it would be close 8pm before they would be ready. we left and went home approx. 10miles away. i returned to walmart at 7:50pm where i had to wait in line behind several angry people,who's prescriptions were still not ready. when it was finally my turn at 8:05pm the cashier told me mine and sons was not ready, but the pharmacist was working on it. so i shop around awhile, i returned at 8:20pm and have to wait another ten minutes in line again behind afew angry people. when it is my turn again she proceeds to tell me that my sons is ready but they are out of mine. i asked her why she did not tell me this 20 minutes ago when the pharmacist was working on it. she said he did not mention it to me, really smart like, now it is 9:35pm and the other walmart is at least 20 minutes away. no time to get there. i have an inner ear and chest cold and had to suffer coughing all night.
Geraldine of Wellington FL (07/07/07)
Maritza had me wait 2 hours for my prescription telling me over and over they were working on it. Therefore, after no one even explaining THEIR error - they treated me as though I did something wrong. Guess what? I asked for my prescription back - went to WALGREENS.
Dana of Alligator MS (03/09/07)
My daughter and I ran by Walmart on Thursday 02/08/07 night at 10:00pm to pick up a few items. When I went to check out there were only 1 lane open. The line of customers was extremely long(approx.15 customers waiting.) When I approached two staff emp. (1-sorting items in baskets & another in customer service laughing on what appeared to be a personal call). No one could tell me where the manager could be found. I then spoke with Nancy (floor supervisor) who was closing out. My actual time in line 26 minutes. I understand that there are fewer employees on the night shift, my complaint is there were Walmart staff who were standing and chatting with each other, that could have helped. Several customers did get irritated, set their items on shelf and walked out empty handed.
Lindsay of Sterling Heights MI (03/07/07)
Rich, is one of the managers who continued to harass me, they give people hours and then they make them cut it, to keep from giving the overtime, now some people get overtime if they are nice. Then Walmart came out with this new attendance policy which will eliminate people by the day and by the night saying that people cannot have mergencies
I lost my job.
Elizabeth of Ash Fork AZ (02/11/07)
When I signed up for the Medicare Drug Program one year ago there was a young female pharmacist working there and I got excellent service. I ordered my inhalers and they were mailed out to me in a timely manner. I was completely satisfied with my service.
Mailing is a convenient option since I live 52 miles from the Walmart Pharmacy in Prescott.
Then my medicine was not mailed and I had to go without my inhaler for several days. I did try to pick it and the pharmacist named Chuck was rude and insensitive stating that it was already mailed then and it would cost me $180 to fill another at that time.I chose not to do that.
Everyone makes mistakes but when it happened the second time and I called
to see where my perscription was they told me it was waiting there for pick up in spite of the fact that directions are in the computer for mailing out. So again, I am without medication for two days.
Just this week I ordered my Atrovent inhaler and by Friday it had not been delivered. I called the pharmacy and the woman who answered the phone said that it was still sitting there in spite of the fact that there was a large note in the computer to mail out. Now I am totally frustrated and think that the pharmacist named Chuck is responsible for the problem since I got such excellent service before he started working there.
I am not going to wait for this to happen a fourth time and it is inevitable with the previous track record in mind. How are incompetent, rude people allowed to work for Walmart? I will be changing my pharmacy because I do not want to be harrased every month when I place my order.
The consequences were that twice I was without my inhalers which are important to the quality of my breathing. I am on oxygen full time and my inhalers improve my quality of life. This time I gave Chuck plenty of time to get it right and hopefully it is in the mail now so that I will not be without my medication again.
Donna of Baltimore MD (01/31/07)
Went to the pharmacy to drop off 3 perscriptions for my daughter to have filled they were for insulin and syringes. I gave the perscription slips to the person taking them at the time and told the young man that this person does not have health insurance to let them know I was paying cash for the medication. The time I dropped them off was 7:00 pm. He told me it would take forty minutes.
I came back to the pharmacy forty five minutes later and the person at the pick-up window told me that it wasn't ready yet, so I sat down on the bench at the pharmacy and waited. Fifteen minutes later the person at the pick-up window ask me the name for the prescription I was waiting for and I told her. Again she said it wasn't ready. This went on until 8:55 and this time she asked one of the pharmacist if they were working on the prescription and she told her no she stopped because there was a problem.
So I asked what problem? She said there was a problem with the insurance. I told her there is no insurance and that I told the young man that when I handed over to him. She then said well you have to wait until tomorrow because we close at 9:00. I said my daughter needs her insulin tonight. She then said well no one else after you rudely. She then said we do not have the syringes in stock you have to come get them tomorrow.
The attitude of the staff in that department was terrible. They were rude and insensitive. I waited two hours and they tried to close up on me and others that were also waiting for a long period of time. I don't understand why she didn't ask me about the insurance when she seen me waiting.
Arthur of Suffern NY (01/24/07)
Walmart Pharmacy only provided 90 pills instead of 180 on a three-month Medicare refill. When I called to have the order properly filled, I was told that (a) I must have lost the pills (b ) Walmart doesnt make mistakes and (c) I would have to pay for the missing pills if I wanted them.
When I threatened to fill a complaint with te NY State Health Dept and pharmacy regulatory agencies, the pharmacy manager? told me I could have the order made complete without charge ONLY if I opened the bottle and counted out the pills right in the store. Not only is this practice unsanitary but violates all standards of good pharmacy practice. Walmart pharmacy may not make mistakes, but Walmart recently paid a $127 million malpractice judgement to a patient was killed by a Walmart Pharmacy error. If they can't get the number of pills correct in a bottle, how do we know what other errors are being made?
Linda of Limestone NY (01/07/07)
I have had several things happen to me at this store. First and most harmful was the Phamacist named Dave filled a perscription that I was allergic to. I have had a lot of scripts filled there and they have my allergies on file.
If I had not read the paper included with it I would have had a severe reaction to the medicine. When I called them He said I would have to take it up with my Doctor.
Second thing is he has a habit of shorting me on my medicine. It is always just an accident. Then he makes you feel like you did something wrong when you bring it up. Like I need to take extra Potassium or thyroid medicine.
Third He would not call a doctor about a mix up with my scripts. I called the doctors office and they said to have him call back. He had called the day before a holiday and the doctor wasnt in. He refused to do it. He just kept stating I ALREADY CALLED THEM. Apparently he doesn't think he should have to call more than once no matter what happens.
Also Your scripts can sit there till places freeze over before he will lift the phone to remind you about picking them up.
Plus he is very disrespectful to people. He makes you feel stupid and uninportant everytime he talks to you about anything.
Lynda of Fredericksburg VA (11/04/06)
Recently I transferred an online prescription from Costco to Walmart, with the new prices I was hoping to save money. On the 4th day of transferring, I went to Walmart, stood in there half hour to 1 hour line. The girl couldn't find the prescription. She told me it had just now popped up. I said after 4 days it is just now popping up? Strange, so I said I would pick it up tomorrow. Next night I went back to Walmart, stood in the line (at least there was only 3 of us) stood another 30 minutes, this time the girl sends me to the pharmacist, he asks me what I needed, how do I know what I needed, she just sent me there.
So I had to repeat my story I was there to pick uup a prescription. The damn prescription was still in their computor, nobody had called Costco to even transfer it. He was very nice said he would call right now. I told him never mind, I would leave my prescriptions at Costco, that after 5 days it should have been filled. I have a feeling Walmart will be pulling a lot of crap to get out of offering $4.00 prescriptions. My friend in another state couldn't get the $4.00 asthma inhaler, Walmart went to a more expensive one telling her it was environmentally safe. She asked them how it could be safer when you put it in your mouth an inhale. I'm guessing we are not the only ones getting screwed by this company. I should have known better, I hate Walmarts.
Paula of Venice FL (02/24/06)
My doctor called in a prescription for my 3 year old daughter for Tamiflu at 5:00 pm so that we would be assured that she would begin the medication within the required 24 hr period.
When we arrived at the pharmacy 2 hours later it was still not ready because they said they were missing her birthdate and decided not to fill the rx. We had our other daughter's rx filled there 2 days prior so all our info was in the computer. When we arrived they said they would now process it and it would be ready in about 2 hours at which time we phoned and were told it would not be ready until morning. The reason the doctor called in the rx was because it was already 5pm as we were leaving his office and this med needs to be started within a 24 hr period of the first flu symptoms.
Although this was explained to them they had no interest in our urgency and were very unsympathetic. We returned the next morning and when we arrived home with the rx I discovered that the powder solution in the box was never mixed with the water as clearly instructed in bold black lettering on the box: NOTE TO PHARMACIST- PREPARE THE SUSPENSION AT TIME OF DISPENSING. MEASURE 23 ML OF WATER AND ADD THE TOTAL AMOUNT FOR CONSTITUTION TO THE BOTTLE AND SHAKE FOR 15 SECONDS.
How does a pharmacist not know to mix a powder solution? First of all it took them all this time to simply take a box off the shelf and put a label on it. The instuctions on the front of the box said to give 3.8 ml 2x a day. If this was a mom that was unfamiliar with this med maybe she would think that she should be giving this med in the powder form that it was received. Tragic consequences could result due to an inexcusable oversight.
When we brought the bottles back to the pharmacy they acted very surprised. After returning home with the mixed bottles I noticed that it was very watery unlike the same thick solution I had recieved 2 days prior for the exact same med for my other daughter. After feeling very unsettled by the series of events I contacted the pharmacy and questioned why there was such a difference in the texture to which they could give me no reason. Comparing the two bottles it is not possible that this was the case. I decided to not give this med to my daughter after fearing that all the mistakes that day could lead to a possible tragedy and I was forced to give her some of my other daughters med until my doctor could call in a new rx to another pharmacy. I am extremely annoyed that I paid $66.34 for medication that I felt unsafe giving to my child and now I will be forced to pay another 66.34 to another pharmacy to get the correct med.
Jeremiah of French Lick IN (03/29/05)
While on vacation in Illinois visting relatives, I took a prescription to Wal-mart for my 4 month old daughter and they gave her the WRONG medication! Well, they gave her 5mg ZYRTEC, an adult allergy medicine. Why? Because the pharmacist guessed (her words) at what it was supposed to be. It was Zimein! We unforunately didn't catch this until we had already given her a half of their dosage. They had it written out to give her a tablespoon! I called the Dr yesterday morning. He said they got it wrong and not to give her anymore. It was very dangerous to give a baby that strength of medication, in ANY dosage!
We had to come home early from our vacation and take our little girl to the dr. A 75.00 dr's visit, both my wife and I missed a day of work due to having to watch our baby for side effects of this medication. It was an emotional nightmare to have to watch the baby we fought so hard to have go through side effects of this medicine. My wife is beside herself for not catching the mistake sooner and blames herself for Wal-Mart's mistake.
Cynthia of Yorktown TX (8/10/03):
Wednesday, August 6, 2003, I filled my pre-op prescriptions. I am a registered nurse and would not take a medication without first verifying it. In verifying my prescriptions at the pharmacy counter before leaving the store, instead of having a prescription for Meperidine/Phenergan and another prescription for my post-op antibiotic of Doxyclcline, I had two bottles with the same antibiotic in both.
I asked the pharmacist why the capsules looked exactly the same in both bottles. She stated they did not. I assured her that they were exactly the same capsule so then she came over to me and looked at the medications. She apologized and quickly removed the antibiotic out of the one bottle and filled it with the correct narcotic pain pill that it should have been. Her narcotic inventory would not have been off if she had done this deliberately to be able to take the narcotic for her own use. What would have happened if I hadn't noticed this and would have taken the antibiotic 6x the prescribed amount?
Also, my doctor would not have understood when I would have told him that the pain pills he prescribed were not effective. He may have thought of me as "drug-seeking".
Cynthia should file a complaint with the Texas State Board of Pharmacy.
Suzanne of Sharpsburg KY (6/3/03):
There is a serious problem at this particular Wal-Mart pharmacy (Mt. Sterling KY) of people getting shorted on their prescriptions. Several months ago my aunt had heart surgery and had to have some very expensive medicine afterward. She could only afford to buy the pills 10 at a time.
Twice when my mother took the prescription to be filled for her and she was shorted on the pills. Once she got 7 instead of 10, the next time she got 8. After that she counted them before leaving the pharmacy. Just today my brother was telling me that he had a prescription filled and received 13 pills instead of 30. They are always quick to replace the missing amount, but my gosh, can't they count to 10??
Maybe one of their employees is doing something under the table. If this can happen 3 times in our family, how many others is it happening to? People like my aunt who is on Social Security can't afford to pay for medication that they aren't receiving. There needs to be an investigation of their practices.
Yes, there does and if Suzanne will contact the Kentucky Board of Pharmacy, they will investigate it.
Phillip of Paragould AR (2/10/03):
The Paragould Wal-Mart has no organization. I went to have a prescription filled on 2/8/03, couldn't due to insurance block until the 10th, was told it will be filled on 2/10/03 and in line to be filled that day. Dropped by there at 445pm and prescription was not filled. 3 other times in last 4 months, I called to have a prescription filled and to be picked up at my lunch hour. I double-checked when I called to see when it would be ready and when I did go to pick up prescription(s) they were not ready when the clerk said they would be.
I have only a 30 minute lunch and just wanted to drop in and out and get my business done. I couldn't. At time my primary insurance would not fill a prescription and I asked the staff to put it on my file that if primary wont accept to run it through secondary and when I have gone to the pharmacy to pick up my prescription at the designated time I was told it would be ready I have found the prescription not filled because my secondary insurance was not even checked. This is the only Wal-Mart Pharmacy I have found to be disorganized. I compliment the staff at both the Bryant and Sheridan Wal-Marts for their professionalism.
Martha of Winston-Salem NC (1/7/02):
On 1-2-02 I had a prescription filled at this Wal-Mart pharmacy. I was over the limit on the items in my cart to check out, so the pharmacy scanned my prescription for me to check out in the store. When I got home, my prescription bag was not in any of my Wal-Mart bags. I called the store, and they traced the cashier from the receipt; they said it would be turned back into the pharmacy, called back the next day, no prescription been returned.
Then I was told I would get a refund, bring back the receipt. I sent my husband with the receipt, he was told we had to talk to Chris, the manager today, I talked with him, and he says they are not responsible once the prescription leaves the store. Since it didn't leave the store, since they never gave it to me, I certainly think they are responsible.
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