Wal-Mart Pharmacy

The bottom line is, I t tried to get my asthma inhaler refilled with 2 refills available, and the pharmacist wouldn't do it. They said I just had one done a week before. I tried to explain that I had been sick and I've been using it more than normal. She said she didn't care and that I needed to call the doctor. My point here is that I had two refills available and she wouldn't do it. I complained to the store manager. He basically said he agreed with the pharmacist. (Since when is a Walmart store manager a doctor?) He did nothing. Her name is Mickey and His name is Jarod from Arroyo Grande Walmart. This pharmacy is horrible at customer service, This is not the first time she has given me a very hard time about my medications. My doctor did okay the refill!

I went, and was told the pharmacy was closed for lunch on Sunday. I came back and they still weren't open. When they finally opened, I was told my prescription was being filled, and it would take a couple of hours or so. I told her it was called in, way before they were even open. A man behind me screamed, "oh my God!" At that point, I was afraid for my life. people shouldn't feel this way, picking up a prescription, that is supposed to be filled. When Lisa got back from the pharmacist, she told me to wait and that it would be filled in a few minutes. This happens all the time. There are lines of people inside and out. They lie to you. I have had prescriptions sent from my doctor in the past to them, and they claim they never received it. My doctor says it gives them comp. They received it. I'm tired of the lies.

I had 3 prescriptions filled on Tues., January 31, 2012. One was for 20 Amox/K Clav 875-125 tablets, an antibiotic to take twice a day for 10 days. After 2 or 3 days, I noticed that the tablets were "flaking". When I returned the medicine to the pharmacy today, Feb. 4th and showed Jim **, the pharmacist on duty, he said it appeared that the pills had gotten wet. I told him that was not possible because I had kept them in my kitchen cabinet until I brought them back to the store. When asked if their effectiveness had been affected, he said, "Yes." He was not willing to replace my medicine, so the Shift Manager, Mr. Steven **, was called in. Mr. Steven was very professional and tried to correct the situation. However, Mr. Jim seemed to have the deciding voice in some areas. The final outcome was that I was given only 10 of the 20 pills of the prescription and I will have to return on Monday to hopefully get the remaining 10 pills from Pharmacy Manager, Tristan **, who was not there today.

Even though Mr. Stevens' behavior was commendable, I was at the pharmacy for an hour and 35 minutes. Mr. Jim, on the other hand, was very discourteous, rude and I felt belittled. I was very shocked and disappointed over Mr. Jim's demeanor and because of that I most probably will never have another prescription filled at this pharmacy again. My friends will also be warned about my ordeal.

I phoned in two refill orders for my wife on Wed, Feb. 1, 2012. I was told that the orders would be filled by 8:30 the next day. I went to pick them up on Friday, Feb. 3, 2012. When I went to pick them up, I was told that they were not ready. I had to wait 45 minutes to get the meds. I feel that this is a short fall by the staff at store 635. I can understand having to wait if I brought in the scripts or empty bottles, but having to wait for my orders to be filled when I phoned them in 2 days in advance was uncalled for.

My physician called Wal-Mart Oakdale, LA and by doctor's order called in Invege 9mg to take 1 at bedtime. Paul ** told my dad he was going to overnight it and it would be in today 2/2/2012). I also called Joseph ** and he said he would do all he could to make certain it would be in on 2/2/2012. I talked to Paul today on 2/2/2012 and he told me it would me in tomorrow.

I need help with this situation because I am part of home health and an outpatient health clinic in Mamou, LA where Dr. **'s nurse called it in from and she is not on continually giving me free samples because of the lies the pharmacist tell at Wal-Mart tells. I need this medication according to the doctor and the 2 nurses. They don't think I need it. Also, the techs' are very rude in the pharmacy which needs to be fired when they talk to people in my condition. A phone call was made roughly about 4:30 pm on the 2nd of Feb. of 2012 and I had to talk to Paul who may have lied. Someone from corporate needs to talk to these people! Please call me back.

Re: Neighborhood Wal-Mart at Vickery Blvd, Fort Worth, TX 76116

I've been going to the same Wal-Mart Pharmacy since they opened about 5 years. I used to live close by and also I can go to the Chase Bank in the same parking lot for my work during lunch. For the past year or so, I've been very dissatisfied with their service. I've waited in line in the pharmacy drive-thru for over 20 minutes before finally having to just go inside because the car in front of me never moved. Then when I get inside, there's a long line of people and I end up waiting another 10-15 minutes just to drop off my prescription.

Today, I went through the drive-thru (no line) and there was only about a 5 minute wait before I was acknowledged. But I wasn't greeted at all, just asked for my name and birth date. Then when I gave my prescription to her, she proceeded to write something down for the next 5 minutes and then asked for my birth date again. And although I dropped off the prescription at 2:45 on a Thursday, I was told it wouldn't be ready until after 5:30. When I used to live close by that wouldn't be a huge inconvenience, but now I live about 30 minutes away and at 5:30, I should be driving in the opposite direction for my house.

I just don't understand why it should take so long for a prescription to be filled. When she told me that I said "that long?" and she just shook her head and didn't offer any explanation or apology. I understand if they're swamped or understaffed occasionally but like I said poor customer service has been a recurring theme for the past year and it's not getting any better. Not sure if management or something changed in the past year or so, but I don't recall it being like this prior to 2010.

I think I'll be moving my business to either CVS or Tom Thumb. It won't be as convenient (bank not in the same parking lot) but at least I shouldn't have to keep making repeated trips and hopefully I won't have to wait nearly as long. Customer service means a lot, especially when you're going to the pharmacy you're probably already not feeling that great!

I visited Walgreens today to fill a prescription. Part of my prescriptions were on paper, 1 prescription comes in through Transcript, and I purchase over the counter drugs as well. I visit Walgreens more than I do the grocery store. When I was in the store, I pulled out the 3 prescriptions out of my purse. I gave the technician 1 prescription. The technician told me after I gave her my prescription, that they will have to call my doctor because people go to the doctors just to get a narcotic.

Customer sensitivity training is needed so that when a physician prescribes a narcotic, the patient (customer) is not being mistreated at the pharmacy (Walgreens). I called the corporate office (customer service). The burden of proof is on the customer. Personally, I went to the doctor for a regular checkup. Why does the store allow the technician to make the customers feel less than. For a minute, I thought she called me a street person. I chose not to fill the other 2 prescriptions today.

So everyone that comes in with a narcotic prescription or pulls out a prescription out of their purses need to go to their doctors just to get a prescription for narcotic. Far from the truth. Walgreens need a better avenue for discriminating against persons to find persons that are on narcotic drugs. Maybe they need my records before they fill the prescriptions. That is just too much.

Yesterday, January 30, 2012 around 4:00 pm in Burlington, Ontario (Fairview), I dealt with the worst pharmacist. He was rude and arrogant. He told me straight out that he does not have to be courteous to anyone; customer service policy includes Wal-Mart employees only and he is not, according to what he told me, a Wal-Mart employee. He wouldn't let me talk, and cut me off. I will never ever deal with Wal-Mart Pharmacy again. I will rather go and pay a little more elsewhere and deal with a professional pharmacy. The name of pharmacist is Ashada.

I have been dealing with the Wal-Mart Pharmacy for almost 15 years now. It is becoming a pain and I am seriously thinking about changing. I request a refill. The pharmacy electronic sends a fax. Doctor's office doesn't take electronic faxes.

I called and asked how I should handle this situation in the future. The young lady that answered the phone was very unprofessional and didn't know how to answer my question. Also, I have had my doctor call in refills (he called me first) and within 30 minutes of his call, I will call the pharmacy and they will say they don't have the request but if they look in their 10 different spots that they keep refill requests in; guess what, they found it. I am currently going through the same thing again and it's so frustrating. I could scream. What happened to Customer Service?

If you haven't heard from the doctor how long does it take to pick up the phone and call? The patient is the one that is in the middle between the doctor and the pharmacy. You call the doctors, they say call the pharmacy; you call the pharmacy, they say call the doctor. Again, I want to stress that the Doctor has called in refills and the pharmacy will tell you it's not there and then guess what all of a sudden you get a text that your refill has been completed. As I said I have been a long time customer but if things do not improve, I am moving my business elsewhere. Have a nice day.

My husband picked up my medication. When he returned home I opened the stapled bag containing the medications only to have them spill everywhere. Imagine opening a bag of over pressurized chips only 1/16th the size. Why did this happen? Because the lid was not put on correctly. If the childproof lids are too much for the staff they shouldn't use them. Now will the pharmacy claim responsibility? No, absolutely not. They will, however, blame my husband, who opened the pills (didn't take any, just opened), then pulled a stapler out of thin air and made sure to staple exactly where the staff originally stapled it shut. That makes more sense to the pharmacist that was working at the time. Then one of her co-workers not capping it correctly.

What were the consequences? I'm stuck with dirty, disgusting, and broken painkillers. The bottle says not to take it if it's crushed or broken, but that's not the pharmacy's problem. If something similar happens to you, and you take medication that cannot just be replaced, call the police and file a lost/stolen complaint. That is the only way the doctor can rewrite the script. Plus that seems to be the only way anything will get done.

I take several medicines and have bought all of them at Walmart for at least 20 years. I have had a prescription plan that paid some of my medicines and now, I'm on Medicare and have an RX supplement. This particular problem I'm discussing here has happened more than once in the last couple of years but I've usually been able to get it straightened out in the store right then as soon as I noticed the error. That was not the case this last time.

This month, I went to pick up one of my prescriptions and I knew as soon as the clerk told me the amount due that it was not correct. The most I should have to pay for any 30-day supply is quite a bit less than the cost I was given. I asked her if the insurance was applied and she said it was but that I could go talk to another person. That other person did not want to deal with this at all and was almost rude. She told me that it wasn't their fault if it was the wrong charge and that I needed to contact my insurance company.

I did contact the insurance company and after several calls and talking to several customer service people, I was told that Walmart did not even apply the insurance at all and they had overcharged me over $35. As I said before, this is not the first time this has happened at this store. The insurance company told me to call the pharmacy manager and tell him what they had done. He denied it and said it was the insurance company who had made the mistake. I had the insurance company call him and they called me back to let me know that the pharmacy owed me a refund. I will believe that I'll get it when I have the check in hand. I'm thinking of moving my prescriptions to another store. I find Walmart these days to be a very unpleasant place to shop overall.

Just to let everyone know: if you complain about Wal-Mart Pharmacy or anything that happens in a situation with the Wal-Mart name and you think you are filing a complaint with home office, it actually goes to a call center and from there an e-mail is sent out and goes to the manager of that department or the manager you complained on. Unless it's extremely a serious complaint where they feel a lawsuit may happen, your complaint is not going to go anywhere.

So good luck getting anything done unless it's something that has caused a threat to your life or it's illegal what they done. I have seen managers laugh at complaints that were legit even in the pharmacy and type in a solution back to the call center rep and they never followed up on the call or did any actions to fix the complaint. So next time if it's harmful to your health or illegal, contact the prosecuting attorney even on shorted meds.

I have bought NPH and REG U-100 Humulin Insulins over the past 3 months. Due to my present prescription plan capping, I had to buy the cheapest insulins with out of pocket money. The insulins were in Lilly Boxes but were produced by Reli On. All the insulins were totally inferior and did work a little bit. But as an insulin user of 44 years, I suspected "foul play" with these vials as I immediately got extremely ill from both of the insulins. And I had to take astronomical amounts to try and bring my blood sugar down. I sent my husband out to buy NPH & REG from another pharmacy and they worked perfectly and I felt great afterwards!

I went back to Wal-Mart a few weeks later, got 2 more vials, and the same ** thing happened again! My blood sugar went into the 400's and 500's, no matter how much coverage I took to bring it down. Plus, I started having severe crippling pains that seemed to spread each time I injected myself. I got up enough money. I bought new insulins from another pharmacy and my blood sugar went back to normal. I was finally able to eat, which I couldn't do on the other stuff. And the paralyzing pain left my body! There is something very wrong with those vials of insulin from Reli On from Wal-Mart! I will sell whatever I own not to be able to buy insulin that will help my diabetes and avoid buying any insulin at Wal-Mart!

This is a very serious incident and not the first time it has occurred. I just opened my bag after picking up Singulair with a $45 copay. The bottle seal was ripped open and there were 20 pills in the bottle instead of 30. Last time this happened was several years ago and I started counting the pills at the counter, which I have since stopped doing. When I brought it up last time, I was told that it was impossible that they made this kind of error. I am hoping they have cameras on their employees because there is absolutely no doubt that someone stole 1/3 of my prescription. I will be complaining in person tomorrow.

On 01/08/2012 at 5:45 pm, my husband, son and I went to Wal-Mart pharmacy. The pharmacy tech did not greet us; my husband was told his prescriptions had expired. He then asked could he have a couple of pills to hold him while doctor give authorization to refill his blood pressure meds. The tech asked the pharmacist whose name we were told was "Missy". "Missy" did not move from behind her computer to come and speak discreetly to my husband. She proceeded to yell his personal information from behind the glass screen and refused to give him eye contact and rudely said she would not give him a couple blood pressure pills, rolled her eyes and there was a line of customers who heard all of it.

What happened to HIPPA regulations? My husband left there with chest and stomach pains from the lack of professionalism and outright just plain human decency. I spoke with the store's manager on duty that evening by the name of Jamie and he gave me the pharmacy supervisor's name and number. I will be writing a letter to Wal-Mart's headquarters as well. This is unacceptable.

0 stars, in fact -100 stars for Wal-Mart pharmacy. I get my birth control filled at Wal-Mart as they offer a $9 prescription that is less than my insurance copy. However, my experience in filling that prescription is always terrible. This time took the cake though.

I called yesterday & used their automated refill service & was told my prescription would be ready the same day by 3:30pm. However, I did not make it in to pick up my prescription until today, after waiting in line for over 30 minutes. They told me my prescription was not ready! I was livid & demanded they fill it immediately. They said they could not do that as it takes time to fill it. That is 100% untrue, birth control comes prepackaged. All they had to do was grab a package, print a label & take my money for it. I will never use a Wal-Mart pharmacy again and I think I will do my other shopping elsewhere from now on as well. They are slow, rude and totally incompetent.

I called in a prescription #7186692. This morning at 10:30 am, I just called to check on the prescription. And the lady on the phone said they had a problem with the prescription. I called the pharmacy at Hartwell, GA, where I go all the time. They put me on hold, for 4 minutes then hang up. This is the 3rd time that this happened in two months.

Wal-Mart Pharmacy will not refund my money for an unopened prescription. The pharmacist was very rude with me. I cannot find any policy that states that they do not accept unopened returns. After filling the prescription, I read the insert that comes with the package and it states that the medication is 'not safe for children under 5.' My daughter is only 2 and therefore I want to return the prescription. The Wal-Mart is located in Milledgeville, GA.

I went to pickup prescription for Low-T medicine, which is the Androderm 5 mg patch. It has worked wonders for me and Walmart now tells me that only the 4 mg is available and the 5 mg is discontinued. This is a 20% reduction in dosage they arbitrarily decided upon. They are not doctors! They do not control the dosage. Would it be correct to take a heart medicine at 10 mg and they decide they are only going to give a pill for 8 mg now without checking with the doctor? The consequence: decreased health benefit due to corporate profit line.

I am asking for replacement of my mother's Metformin 1000 mg. because of foul odor. First time pharm tech over the phone told me they are aware of the bad smell, told me to call supplier Heritage Pharmaceutical. I did and was told to go back Walmart to ask for replacement or refund. I did but was rudely shoved off by pharm tech Kayle and Emett. I talked with pharmacy manager and was told nicely to get prescription changed from 1000mg to 500mg (old stock and no bad odor). Those pharm tech Kayle and Emmett are not supposed to be dealing with customers. They are rude and not helpful at all. I wish for Walmart complaints dept to resolve this issue and reprimand these two pharm tech at Walmart located at xxxx **** rd. ***, TX 75081.

I tried to fill my mom's prescription. she gets them by mail, but she did not have enough to get them in time. I have gotten them at this Wal-Mart before. They claimed that the mail insurance was closed on a Saturday. I know it was not. I call on Saturdays. They refused to fill her prescription, and destroyed the bottles, so I could not get the prescription number and call it in. They were rude. This is not the first time. They are always too busy playing around, talking, and gossiping. This is the Wal-Mart at Clinton, Utah.

My physician increased my blood pressure medication by email and Wal-Mart gave me the old prescription. After several weeks of taking the prescription I continued to have head aches and high blood pressure. After I discovered the error my physician gave me a 30-day regimen of an added pill to decrease my blood pressure quickly. It is unclear at this point if I will have any lasting health issues due to this error, but I am compelled to bring this to your attention as it seem that you may have competency issues at this pharmacy or at least there needs to be more diligence in checking the prescriptions for accuracy. I would not be writing this if the pharmacy would have acted concerned, they just said it happens.

I was told they got prescription deliveries every 3 days. After 14 days, there are still no meds. With apologies no longer holding water, they finally called another pharmacy to get it filled. I hope you can imagine what it's like to go without meds for that long that has been taken for several years! My mental health suffered.

I do not understand why I am required to give my driver's license to CVS stores to purchase a money order? What is it needed for? Why do they need my driver's license number to take cash from me so I can pay my bills? Are they selling my information? Are they using my information to track who I pay and how much I am paying? I don't understand why after buying money orders from this organization for the past 20 years, is it so important for them to track my business in order to do business with them? Nowhere that I have been in the United States have I ever been asked for personal information in order to purchase a money order. When I asked the store managers at the stores in the Blair Plaza in Silver Spring and in the Aspen Hill Plaza, I was told that this is Corporate policy and if I did not supply them with this information, they could not sell me a money order?

I have attempted to get an answer from their corporate office with no success. After going online, I discovered that they are selling personal information to marketing firms (see attached), this is disturbing to me. I have to pay a firm to get a money order to pay my bills, only to have them make money off of me by selling my information. Is this right?

I received a call back from the Brandt/Wal-Mart Pharmacy manager. He is making good on the error of receiving the wrong insulin last week, and is giving me a gift card for $25, to buy the correct Humulin-N insulin! Kudos to Brandt! Thank you!

I went in yesterday, 12/14/11, to Wal-Mart Pharmacy store at #2515, 3721 E Thomas Rd., Phoenix, AZ 85018. I asked for Humulin-N Insulin. I was given a different looking Insulin Humulin 70/30. I told the tech that it did not look the same as the one I had from Walgreens but thought it had to do with different packaging. When I asked if the Humulin is the same, he said they are the same. When I got home, I realized they are not the same. When I called Wal-Mart Pharmacy, they said they are not permitted to allow exchanges or returns on insulin and they could not give me a credit either. I spent nearly $25 and they more or less told me too bad! Yet, their tech told me they were the same!

I got citalopram 10 mg tab (30-day supply filled). I was charged $14.84. Usually it cost $4. I asked the pharmacy department and they said that is just their price because it is. This was the Wal-Mart on Goldie Road, Youngstown, Ohio 44505. I telephoned the Wal-Mart in Boardman, Ohio; they said their citalopram 10 mg tab (30-day supply) is $4. Why such a huge price difference. I was told all Wal-Mart's charge the same prices and honor the same prescription policies. I believe I was overcharged. I have several medications that I get filled there on Goldie Road. I do not have any insurance. I need to know what prices this Wal-Mart on Goldie Road charges. How can I obtain their price list since it is different than other Wal-Mart/Sam Club stores. This is also false advertisement on your TV commercial/internet. If I was over charged I would like my money refunded? Please respond.

WalMart and all pharmacies are amazing. I am just another in a hurry American, fat lazy idiot who doesn't take care of myself and has diabetes, high cholesterol and an addiction to pain pills out of boredom. I can't wait 10 minutes for medicines that can save my life. I'm probably on welfare for disability and waive what little copay I have. I am far too lazy to get my own scripts. I demand the pharmacist who is checking interactions call for me. I run out of refills and demand pills because I'm a consumer and they owe me everything. I can't call them to see if it's done.

I'd rather call the automated because I'm socially inverted. In short, I am all of you complaining. Go work in a pharmacy then post your comments. You wouldn't last 5 minutes and you would see what dealing with ungrateful slobs who treat us like fast food. Take some responsibility for yourselves and give the pharmacists time, ask them when it will be done don't just show up and if it's routine medicines, give them a day. That is all.

I have a question instead of a complaint. Lately when I go to get my alprazolam Rx (.25mg, 3 times per day) refilled at Wal-Mart, I've only been able to get a weekly supply of this medication, instead of a 30 day (90 pills) supply. Have the laws and regulations for dispensing this medication become stricter? Other than the pharmacy not having enough or not having any at all of the .25mg tablets, are there any other reasons why Wal-Mart's pharmacy would dispense this medication to me in weekly amounts? I'm just curious because it seems like this is the standard protocol lately.

I was prescribed a 25 mcg dosage of Levothyroxin (hypothyroid medicine) by my doctor. The nurse called in the prescription and I went to Walmart to pick it up. I received a 125 mcg dosage instead. It's very dangerous and I'm so lucky I noticed! The mistake would easily have gone unnoticed had I not done a bunch of online research before taking this drug since this was the first time I've ever gotten the drug! To boot, neither the doctor nor pharmacy will admit they screwed up and whose fault is it when they can't talk right to each other? It turned out to be a miscommunication between my doctor's office and the pharmacy. By luck in researching the drug's side effects, I caught the mistake!

I called in my prescription and was told it would be ready after 1:00 PM. I made the 18 mile (one way) trip and was told it was out of stock. I asked why I was not called before I drove all that way and was told on week-ends there are fewer employees and no one had the time. Really? There were 4 employees there at that time. Gas is not cheap, and I am tired of this happening, because it happened several times before, not only to me, but to my husband as well. Even when you call to check if it's ready, the computer states that it is, and you arrive, and it's not. Common customer service - pick up the phone and let the customer know it's out of stock. It's happened for the last time, my husband and I are taking all of our prescriptions elsewhere.

After waiting for one week to have my meds transferred from the Wal-Mart in Addison to the Wal-Mart in Elk Grove and 4 phones calls, last one to the manager Bonnie, I went to pick them up this evening. It came with with 4 scripts and 2 wrong. One was terribly incorrect in the store. After being there for one hour, it was taken cared of. The charge was also incorrect. Now, I am sitting here with another error. I take levothyroxin 50mg and they gave me 100 mg. What is wrong with these people? Here are the symptoms of too much of this med: heart palpitations, nervousness, trouble sleeping (insomnia), shaking (tremors), frequent bowel movements and too much weight loss.

They were so confused and if I trusted them, I would have an over dose by now. I was out of meds for they took so long getting the meds transferred. Yes, they said it was the doctor. The doctor did what was asked. I have had this doctor for years and the Wal-Mart in Addsion never made any mistakes. This Wal-Mart changed everything on me. This could be a lawsuit. All they had to do was get the correct meds dosage and all from Addison There has been no changes other than what they changed. This should have needed immediate attention.

I rushed out the door one day. I forgot to take BP meds. After a 3-hour drive, I felt bad. I went into Wal-Mart and took my BP. It was 168/132: not good. So I asked the girl at the pharmacy to transfer one each of the BP meds totaling 3.She said it would be an hour or so. I asked if it could be any sooner considering the issue, she said no. I then asked to speak with "Bob" the pharmacist at Concord, NH Walmart. Bob had heard this as well and ignored me. He never said a word. I went to sit down and when I sat and turned around, Bob had a ** grin on his face. I wanted to choke the sob.

Most uncaring group of people I've ever run into. By the way, they billed a month's worth for each. I spend $600-$700 a month on meds. That will be going elsewhere, not to Wallyword anymore. Bob, I hope you read this you **.

I don't know what good it really does to complain. They don't listen. Thank you.

It was bad when I went in. There were more than ten people standing in line waiting at the pharmacy. There are six people at the back filling orders or walking around. Why can't one or more come out and help the two girls catch up? We, the ones in line, were talking about the bad service at the pharmacy on Beltline Blvd. in Florence SC and we may move to a different pharmacy.

Every month I have the same medication filled and every month there is a problem. Well, I have had it. This month of November, I called the prescription in and they said it would be 30 minutes and it would be done. I got there about 5 hours later and she said, "Oh, there was a problem with the insurance company." I said it couldn't be. It is exactly 30 days since I had it refilled and she got really snotty with me and her faced turned red, and I knew she was mad. She called the insurance company, and all of a sudden, nope, there was no problem. She said, "Oh, it must have gotten mixed up with another person's." I was so mad but, said nothing. So then I waited 30 more minutes to get them to refill it.

I know this medicine is very expensive, and most times, I have to take a partial fill and come back and get the rest of it. I do not live in town where Walmart is and they can not mail it because it is a narcotic. I have dealt with all the pharmacy help there. I used to think that the 2 main men were helpful, but now I realize they are just smooth talkers. I am moving all my prescripts from there. I know a girl who works at this Walmart and has been there for several years. She says that they do not keep things confidential and that also worries me. HIPPA is a law. I have never heard things first hand, but I also don't work there.

I have had other prescriptions filled here, but I'm done. Each time, they are either busy, and there is a wait, or they are not busy and there is still a wait. The last two times, I came in to pick up my refill, there were several employees behind the counter, yet I stood waiting for someone to even acknowledge me before finally walking over to assist me (A simple "Hi, we'll be right with you" goes a long way). Today, I had called in a prescription refill, and I had also brought one to have filled. There were no other customers, and several (about 7 or 8) employees behind the counter standing in a group.

I approached the 'drop off' window, and waited until one of the ladies left the chat group, rolled her eyes (yes, my daughter and I saw this), and came to the window. She never smiled or greeted me. I told her I already had one ready to pick up, but would pick it up with this one. She said it would be ready in about 25 minutes. When I came back to the pharmacy, I gave one of the other employees at the counter my last name, and told her I should have two prescriptions. She said there were three. I told her I was unaware that there must have been two prescriptions on the sheet the doctor had given me earlier today.

I said I only needed the RX 'a' today and not the RX 'b', as my doctor had given me several samples. When I got home, I opened the bag and found that she had given me the RX 'a' paperwork, but the RX 'b' prescription. I called the Wal-Mart pharmacy back to tell them of the mistake, and that I would be driving back up to exchange. After I arrived back at the store pharmacy, there was a line. The same employee who rang me up earlier was helping another customer, and there was also a couple in line ahead of me. Yet, another customer walked up, and asked if she needed to get back in line, but was instead waved up to the counter ahead of the rest of us.

When she was finished, the next couple ahead of me approached the counter but the employee told them it would be just a moment, they would have to wait. When it was finally my turn, I approached the counter and spoke to the same employee who had 'helped' me earlier. I told her she had given me the right paperwork, but the wrong prescription. I told her I just called 20 minutes earlier and was told it was put aside waiting for me. She gave me a weird smile like it was funny, then she retrieved the correct medicine, dropped it into the bag and said Here ya go. Have a nice day. Not even an apology! If it had been me, I would have been extremely apologetic for the inconvenience that I had caused one of our customers! (I had to drive 12 miles round trip in rush hour traffic).

One or two less than ideal experiences, I can usually excuse, but when looking at the overall experiences that I've had at this pharmacy combined, it's just not worth my time to try again. Life is much too short to put up with this aggravation and nonsense. From now on, I'll be taking my prescriptions elsewhere. I now take my prescriptions to Target or Publix.

We subscribe to Tricare for Life and have been able to get the $4 generic prescription medications for $3 as a result. Last month Tricare raised its copay amount to $5. So now, Wal-Mart charges us $5 for the $4 scripts.

I have never really used WalMart Pharmacy (3501 Route 42 - Turnersville, NJ 08012) before and I will be absolutely desperate before I use them again. Everyone here from the pharmacist to the pharm. technician was completely incompetent. Even though they claim to care about privacy, there is no such thing as my personal business was shouted across the pharmacy by the technician with a long line of people waiting and listening! The whole ordeal was ridiculous. First I had to stand and wait for 45 minutes while the technician (Tess) tried to figure out how the computer works instead of just asking for help. She finally did ask someone and whatever she was looking for was completed in 3 seconds after she just stared at the screen for the 1st 45 minutes. She never apologized for making me wait and then she told me to wait another 30 minutes for my RX to get prepared.

After I waited in line again, there was another person who didn't know what she was doing and couldn't figure out how to ring me up. All I needed was an inhaler! It was just one thing after another. Never again! The service was poor and not even one apology or "thank you for waiting while we figured out what we were doing". It was just terrible. Don't go here if you are having an asthma problem and are in need of an inhaler! You may die while you are waiting.

I had an antibiotic prescription for a one-year old that has a severe case of strep throat. When I turn in the prescription, the guy at the pharmacy counter tells me there is a two hour wait. I ask if there is any way this can be rushed because it is for an infant and he tells me no and proceeds to hand me back my prescription when I ask why he says it will be a two-hour wait. So I tell him that doesn't make up for the fact I need the prescription. I wait two hours and return to the pharmacy to be told it still isn't done. I have sat here another hour and a half and still have not received. If this wasn't for my one-year old, I would have walked out! This is ridiculous! N Garland Walmart pharmacy has lost a loyal customer! I will take my business to Target!!!

On November 11, 2011, I picked up a prescription for Ventolin HFA, an inhaler for asthma. I followed directions but the inhaler sprayed a mist only one time. On November 12, I returned the inhaler to the store and told the pharmacist that the inhaler did not work. He sprayed it and it worked one time and he told me that I need to use more strength.

I returned home, and had the same problem. The inhaler was inconsistent, even after shaking as directed, the inhaler did not function consistently. On November 16, I returned to the store, told the pharmacist that the inhaler did not work, then he shook it and sprayed. I told him that I should not have to have a strength of a man in order to get it to work. He told me that no other women were complaining. I told him that maybe they were not taking the time to complain.

Additionally, he told me that I needed to remove the cap, which I told him I did, and that I had sense enough to know that and took his comment as an insult. I told him that the counter on the inhaler was "000" and he said that I probably wasted it. I asked him how many doses should be in the inhaler and he said about 40 (actually the number on the box is 200 metered inhalations). I told him that I was not getting what I paid for and that something was wrong with the inhaler and he told me to call the company and that the number was on the box. The company is GlaxoSmithKline and the number is not on the box. The information on the box says the counter start at "204" and when it reads "000" do not keep using the inhaler. I need to know how to report him to his professional organization.

I need to pick up an Rx that was ordered for me about 21/2 hours earlier. It was a medrol pack. All they had to do was put it in the computer and stick a label on it. I was in a great deal of pain from an inflammation of the sciatic nerve. While waiting in line, the person ahead of me seemed to be friends or a relative of the pharm tech. She was ringing up an entire order twice because she did it wrong the first time, of over $73.

I thought that there was a policy at rush hour that only pharmacy purchases would be rung at that register. When I complained (which I normally would not do except of the pain I was experiencing), finally a 2nd tech came out and very rudely told me that my Rx was not ready, I left the store and when we got home there was a call saying it was ready. I feel the tech was deliberately did nothing to see if it was near completion because I objected to her friend checking out a large order at the pharmacy.

I spoke to the customer service and he said there was nothing could be done about it as customers are free to check out as much as they want at that register. That is a terrible policy. There used to be a sign saying only pharmacy items. People are on there way home from work and just want to get their medicine, not have to wait through whole orders. So many people I know will not use that pharmacy due to the long waits. I do not have the medicine I need and am in a lot of pain, but I am going to try it out because I won't go back there again, because of the rude treatment I received... because I dared to complain.

I take Hydrocort (Cortef) because my body no longer makes cortisol. My endocrinologists says that I have to have this medication to live. I have the prescription on automatic refill, so WalMart knows that I will need the prescription every month without fail. Yet every time it needs refilling, they are out of stock. If they have any inventory control system at all they would have the medication in stock. This last time I received 4 emails saying the prescription was ready. When we drove 20 miles one way to pick up the prescription we were informed it was out of stock and would be in the next day. The next day we were given 6 pills and told the rest would be available the next day. This will be our third trip to pick up this necessary medication. This is not the first time this has happened. Every time this prescription has been refilled except one, they have been out of stock. Once they gave me 10 mg instead of 5 mg which I had to cut into halves and quarters to get my correct dosage.

I was assured on refill for my Rx for cervical dystonia (Clonazapam) was a different color, but the same medication. After taking it, and not figuring out why I was not feeling well, for over a week....I woke one night in screaming pain in my neck/back/arm. Only it hurt too bad to scream. I then called to have Rx refilled with the green ones and the Teva brand I had normally gotten.

Recently, I have had a very bad experience at Wal-Mart pharmacy located in Grapevine. I took my prescription for Carbatrol 200 mg (generic version) to the pharmacy on 11/08/11. I was advised by the pharmacy technician that they do not have the medication in stock, but they can get it for me by tomorrow (11/9/11) after 2:00 p.m. On the 9th, my father and I went to the pharmacy to pick-up my medication which is very crucial for me. The pharmacy asked us reluctantly to come back next day just because someone forgot to order it for us. After explaining the importance of this medication to the pharmacist, she gave me 3 capsules (free of charge) and promised to get this medication ready for me on the 10th.

My father and I went back again on the 10th. Unfortunately, the medication wasn't ready again and the same explanation was given to us. The pharmacist on duty apologized and promised that the medication would be ready on the 11th, and the pharmacy would call me as soon as they get the medication. I went back to the pharmacy on the 11/14/11, since I did not receive any call from the pharmacy. Again, same story, the medication wasn't ordered. It appears to me that they had never understood the importance of the medication that I have to have every day. It will be highly appreciated if you please take an action to improve the service of this pharmacy. Being a loyal Wal-Mart customer, I would also appreciate if you please contact me or my father for further information if required.

Just about every time I fill a prescription at Wal-Mart, it takes them several hours to get it if it has been called in. You can call and they will claim they have checked the fax, e-mail, and voicemail. And they will say it is not there. Call the doctor back and they will say they called a few hours ago. Call Wal-Mart back and they don't have it. It goes on and on. Wait until the next day and check. Mysteriously it has been filled. My doctor must have called it in at 9 pm right? CVS and Wal-Mart practice this delightful customer service just about every time a prescription is called in for me.

For the lady who claims she is a pharmacy technician, do you even know how dumb you sound? I have gone into a pharmacy and been told that my insurance will not cover a certain prescription. A little charm and about a hundred taps on the keyboard later, magically it will be covered now. I know there is a way to override things like that. It's just whether or not the employee feels like working that day. So yes, you actually can wave your "magic wand" and get it done. I have had pharmacy technicians tell me that a 30-day scrip can only be filled 1-2 days in advance. Yet, if I order it online and keep it out of a dummy's hands, it gets filled as much as 10 days earlier for a 30-day supply. Technicians often act as if the insurance company declining to cover a prescription means they do not have to, or should not fill it. It's wrong. If a customer is willing to pay full price and bypass the insurance, then it still gets filled. The problem is that technicians think that they are doctors. Or, at least they wish they were. So, they try to act as though it is up to them whether or not your prescription gets filled. That's wrong.

You are just a cashier. I know in your mind you want to believe your job is more important than that. So, that may be why you pretend to have more authority than you really do. I'm not sure. The only thing I know is you are not my doctor or my insurance company. So, do me a favor. Ring up my prescription and this bag of Doritos. Give me my change, know your role, and shut your mouth. By the way to the guy that got his Xanax stolen by the Wal-Mart employee, any turkey can get a job at Wal-Mart. I wouldn't trust anyone there with anything of mine, especially something that had to do with my health.

I have been a customer at Wal-Mart in Rapid City SD since it opened. I have noticed a significant decline in customer service. I am specifically upset because I went to the pharmacy which had posted open hours for Sunday 10 am- 6 pm.

I arrived around 1:30 pm and went directly to the pharmacy to pick up insulin. I was told that they were closed for lunch from 1:30 to 2 pm. Needless to say I was upset, yes I behaved badly, however, that does not excuse the lack of courtesy or response and indifference that I received from the Managers, Josh, and Chris, and a female with "Co-Manager" on her name tag. I came in for insulin. That was the only reason I came to Wal-Mart on Sunday, Nov 6, 2011. Anything else was just because I was there. I was told it was not a fixable solution that they had to give the workers a break by law.

Why close the entire pharmacy? If they are understaffed because some one is sick, where is the backup plan? The flaw in the logic is compared to them closing each and every checkout register so they could all go on break. Come on! When I complained loudly, I was informed that I would be asked to leave because other people were joining in with me to voice their objections.

I am appalled at the response of the staff. They all acted as if I was the one with the problem not them. If it was posted, like on the website with the rest of the hours, I would have avoided going during the down time! What would Sam Walton think of this? I am ashamed of the customer service that Wal-Mart seems so proud of.

Had 3 prescriptions filled at Walmart. I took my first dose of all my med's at 4:30 & knew I would have to take the Hydroco/Apap again by 8:30- which I took. I still had too take the last two medications, but not until 12:30am, so I poured the meds in my hand to grab one out & sit it on the night stand till it was 12:30--this is when I discovered my Alprazolam medication was short 6 pills. There were only 13 pills in my hand (I took one at 4:30pm & was preparing to take one at 12:30).

I called the Pharmacy & they claimed their count was correct, but someone on Walmarts end did not give me a Qty:20, but a Qty:14. All the other medication were counted correctly, yet for some strange reason there are no markings on those two bottles, but the bottle of Alprazolam had the Qty:20 (only the 20 was circled, not Qty) circled in black ink as well as having the initials LB signed on the bottle. This was the only prescription short the appropriate Qty of the medication, but also the only bottle tampered with.

The wait time to have a prescription filled even after it's called in is getting ridiculous. The lines are long and many people in line are talking about going elsewhere. Why advertise about good prices when I have to spend 30-45 minutes in line? The pharmacists are doing the best they can, but there doesn't seem to be as many of them. Who at the corporate office decided that our time isn't worth anything?

We picked up my prescriptions at the Wal-Mart Pharmacy and paid for it at the pharmacy counter like always. In fact, my husband remembers the clerk asking if we would like to ring up all of our purchases at the register, but he declined explaining we had other shopping, and then proceeded to pay for the prescriptions. Wal-Mart does not allow you to pay for prescriptions anywhere except at their own counter (At least none of the Wal-Mart's here in Colorado Springs do.) However, over two weeks later we received a "bill" from the Wal-Mart Asset Protection Recovery dept in St. Louis, MO saying we did not pay for the prescriptions and must send them a check.

We don't remember how we paid (we use credit cards or cash) and we do not save prescription receipts since we have no use for them and you cannot return meds. They never allow you to leave without paying and we specifically remember them ringing up this purchase. Something is fishy here. This also just happens to be the same pharmacy I registered a complaint against last year for deceptive practices on behalf the pharmacist. I left two voice messages relating the experience to the store mgr, and one each to the district mgr, and the mgr in charge of the Wal-Mart pharmacies for our area. I did not receive one return call (Hence, why I am not bothering to call them directly to complain about this.) I have never had a problem with any of the other Wal-Mart's in our area.

We will not shop at this store again. I believe dishonesty and employee attitude always works its way from upper management down and this store has some problems, as evidenced by the fact the store manager could not be bothered to return one of my two messages last year, and now a letter demanding I pay twice for my prescriptions! My feeling is the burden of proof is on them and I will call their corporate office to let them know.

Has anyone else experienced this? I think I will switch all of our prescriptions to our local Walgreens pharmacy and will switch to Target for our other household purchases. Too bad, we spend thousands each year at Wal-Mart. But judging by their behavior I doubt they care.

My husband called in a prescription on Sunday. Then he realized Monday morning, he needed another one filled. He called it in before I went to work, which was around 8 am. He asked me if I would pick it up on my lunch break. No problem. So I stood in line, only one is ready. How long would it be before the other one is ready? Only five or ten minutes, so I browse around the store for fifteen minutes and then go stand in line and wait my turn, but still not filled. I say that's okay I will come back after work and pick it up.

So four an one half hours later, I go stand in line again. This one prescription is still not ready. You've got to be kidding me! It's still in the little basket where it was when I went there at lunch. So she ask me to just take one step over. I'm pretty upset, I say nothing to them but I called my husband and said that if he did not change pharmacies I would never pick up a prescription for him again. He got the wrong idea that I was upset with him but I finally got it over to him that it wasn't him I was upset with.

So it probably took 4-5 minutes for them to fill it and the pharmacist came over to apologize and pretty much called my husband a lair. She said, they take them in the order they were called in and I told her it was called in at 8 that morning. There was no way that statement was true. Anyway, I got the prescription but I am so dissatisfied with Wal-Mart. Every time I have to go there, I come back and ask my friend, "have I told you how much I hate Wal-Mart?" So many people feel that way but they have closed down all the Mom and Pop stores. But we do have a family owned drug store here and my husband is switching. I also work in a doctor's office and we have tons of trouble with the scripts going to Wal-Mart. It takes them forever to get them off the voice mail or the fax which is just ridiculous. We don't have that trouble with the family drug store. So good-bye Wal-Mart Pharmacy! I will be so glad when everyone else does this. Just show them there are other places that want your business.

You people are ridiculous. You complain your medicines aren't covered by the insurance and want us to wave a magic wand over the paperwork and somehow pops up your regular copay. You complain about 15-minute wait time. You complain about your prescription being put back after nine days. Hey, I got an idea. How about you pick up your fn prescription when you say you're going to! Or at least within a week!

Walmart stores can fill anywhere from 300 to 800 scripts a day, sometimes with only two or maybe three technicians! Add that into the mix of ** calling with dumb questions all day or people who don't know how to punch in the refill number into the automated system or asking us to go check a price on some new shampoo. I mean, seriously! Then you're pissed off because it was ready nine days ago and now it's not? Well, we're pissed off because in the midst of being extremely busy all day with hardly any down time, now we have to fill your prescription all over again! Why in the world would a pharmacy keep a prescription hanging for more than nine days?

Come on, think people! Even if you can't find anything to do with that and the law, it's only common sense! No pharmacy has the room to store and hold thousands of prescriptions for their patients until they're ready to finally come pick them up! Really. You drop it off and say you're gonna be back in an hour, then do it! And another thing, we're not fn psychic. Your doctor may have told you they faxed/called it in to our pharmacy but if it's not on the fax machine or on the voice mail, there is nothing we can do! Fifty percent of the time they either haven't gotten around to it (even though they said they did but really just want you out of their office) or they sent it to another pharmacy by accident, even if you specifically gave them your pharmacy's information! By the time it trickles down from the MD to the nurse to the receptionist, who knows where it gets sent! It's not always our fault.

And stop bringing a bunch of crap to ring up with your prescriptions! There are 35 registers out there on the floor! We're trying to clear the line as fast as possible so we can go help fill your prescriptions in the back! And another thing to "Kevin of Carmel", it's the pharmacy manager's choice whether we tell patients over the phone what narcotics we have and how many. Those medications are worth thousands and thousands of dollars, so no, we're not gonna tell you if we have it or not because we don't feel like being robbed that day, okay? If you don't like the pharmacy you go to and say they're always screwing up, then switch pharmacies, for crying out loud, cause we're probably tired of you. You leaving us isn't going to hurt our sales that bad, okay? Seriously. Take your whiny, crybaby complaining self somewhere else!

Lastly, we say 30 minutes because at that very moment, it is a 30-minute wait. Then the phones start going crazy, then people are jumping in line to pay for groceries and make-up, then you have to go show Mr. Doe where the jock itch is. Catch my drift? That's not even counting any problem the insurance gives us. It's like traffic, people--you never know what you're gonna get! So rather than stand there and complain and keep going back to see if it's ready yet, back off. We're going as fast as we can! Nobody is eating bonbons or filing their nails back there! The waiting room may look empty but there are about 45 people waiting for their prescriptions to be filled within the next 20 minutes.

I am very upset with this pharmacy and their employees. Every time I have a prescription called in or walked in and I try to get it, they say there is no prescription here or we can't fill it. This is also happening to my daughter-in-law. They are rude to us and many more.

I will be changing to another pharmacy along with my family members. I know that y'all can make it without our money, but word of mouth can ruin a business. They are rude and smart mouthed. They act like they're god. They play with people's lives and that is not right.

Please check into this matter. I am sure if other people had a way to get on this site, they would and I am sure the number would be very high. I expect to see a difference at Walmart or my family is moving their business!

As a committed customer to Walmart and its pharmacy, on 16 Sept 11, I placed my prescription to treat shingles in Walmart in Salinas, CA for two medications. They told me that I need to wait about an hour. I asked them if I can pick it up from Marina because I live there. They said that is fine. So I went to Marina to pick up the medication and went home.

When I checked them, I found only one medication so I called in to make sure about the other medication. They said that it was only one prescription. After a week, I went to my doctor for a follow up. He asked me how the medicine worked out and when I showed him the bottle, he said, "Where is the other one I prescribed for you?"

Then, I realized that Walmart's pharmacists made a mistake because they insisted that there was only one. The doctor was very upset because my problem remained the same, and because the other medication was very essential for the treatment. Therefore, my condition didn't improve that much, and he confirmed that he gave me two of them. I went through a lot of trouble going back and forth to the doctor, and paying the co-payment. Now, I have to go again in three weeks after taking the second medication which I have missed. So I consider this a malpractice on the pharmacists' side in either Salinas, or Marina.

On 5 Oct 11, I went to the doctor and he prescribed to me the second one. When I asked the employee at the pharmacy today to take my medication and to check my old prescription, he said that they received only one (from Salina branch). But when he checked the file, there he found that there were two medications prescribed. Apparently, they held the other one, which I don't understand. Why do they do that unless they realized it late? This negligence could've caused me my life because shingles is a serious illness and could've caused more damage. I strongly need a fair action to be taken.

I will be out of the area for three weeks. I hope to hear from you and see an action being taken to satisfy me.

First, let me start off by saying this. I know how the Rx operates very well. In this day in age, it seems as though everyone complains about everything. Walmart stores have recently been told to cut 100 staff hours weekly. This is resulting in short staffing and stressed, overworked employees. Also, Walmart is hiring techs in at the lowest possible wages P/T. If an Rx staff member seems upset or has an attitude, I can almost guarantee it's not towards any customer, but towards the company they work for. Thank them sometimes and it will help them brighten their day.

Yes, wait times are excessive at times. That's because a vast majority of people request in-store Rx fills around the same times of the day. The busiest hours are from 11 am 6 pm. Fill your prescription between 9 am 11 am or between 6 pm 9 pm. Your wait time will be shorter. And for those who bring in Rxs dated a few days back, quit complaining that you have to wait. You chose not to bring in your Rxs when you got them. Also, have your doctor e-scribe your prescription to the pharmacy. By doing so, the prescription automatically enters the input systems and prepares the filling process. If your doctor calls the Rx in and leaves it on the voicemail, there will most likely be a delay in filling.

The 7-day rule: If you fail to pick up your prescription by the 7th day, it will be returned to stock. It is assumed you do not need the medication. And it is placed back into inventory for patients who need the medication. If you needed it bad enough, you should have picked it up the day it was called in. Prescription refills: Call them in, or go online to refill. Please use the automated system when calling in. The technicians are overwhelmed with work. And when they answer the phone and hear, "I want to refill my Rx," it becomes very aggravating. When you call in, press option 1. It will prompt you for your Rx number. Then, it will let you choose when to pick it up. It's simple people, kindergarten stuff. Also, don't wait until you're completely out of medicines before you call to refill. It is because most refills are automatically marked as next day.

Wait times: The cashiers have no control over the Rx filling process. They cannot legally fill Rxs or work on any Rx system, except for the check out register. Please do not yell at them for pharmacist or tech mistakes, or wait times, etc. They are the lowest paid and they get all the attitudes. They don't deserve it. They just hand out the scripts.

Insurance: Believe it or not, 50% of all insurance companies deny claims for prescriptions. This makes the tech's work harder to try to get the claims to clear. Give them time. Medicaid recipients: If they tell you it's not covered, then it's not covered. They don't want to hear a life story. Medicaid is the most difficult system. One month they'll pay for something. The next month they wont. It's not the tech's fault that the Medicaid isn't agreeing with the charges. Call your Medicaid office. Stop expecting a handout and own up sometimes. Pharmacy has the right to withhold any information about in-stock controlled counts. So, if you're told they cannot tell you if a drug is in stock, then so be it. I'll post more details as I see more people complaining. It's only human nature this day and age. Go ahead. Post your responses now.

I dropped off a prescription at approximately 3:30pm. After it took about 30 min for the girl behind the counter to type in all of my information, including insurance info, I was told it would take one hour. At 4:45pm, I came back, waited 15 minutes in line, and when I finally got to the counter, I was told that the Rx was not ready and to come back in about an hour. At 6:20pm, I came back again, waited 30 minutes in line this time, and then when I was finally at the counter, the Rx was ready. But unfortunately, the idiot had not ran it under my insurance.

When I pointed this out to her she called the pharmacist over, and after looking it up, she said I had no insurance card on file. Remember back to the beginning when I spent 30 minutes waiting for her to log that information in. So after telling him this, he looked it up again and saw that she had not entered it in correctly and it would have to be done again. I asked how long this would take, and he said, "Oh, no more than 15 min." So I waited yet again.

After 15 min, I approached the counter, skipping the line this time, and asked what the hold up was this time. The pharmacist looked up at me like I'm speaking Greek and then you see recognition hit him, and he went, "Oh, I got pulled away. it should be but 15-20 more minutes." This was when I snapped. We were approaching 4:30 hours for one prescription. I loudly informed this person what I thought of him and the entire staff who was working around him. I made a point of drawing a lot of attention from nearby customers, and I also made a point of telling the entire story so they could hear. In finality, I jerked my Rx off the counter and went to CVS where it took me 25 minutes to commute there, get it filled, and commute home! Never again!

We went to get medicine filled. The girl was rude from the get go, did not want to take our card and said it wouldn't save anything but it did. We shopped and came back to get it. We just stood there, no one else in line, while she just walked around. She didn't want to answer any questions and said just wait a minute; started to staple papers we asked her not to and she did anyway and walked over to where the pharmacist would give it to us. Finally, she walked over and rudely asked if we had questions. I said, no. She started to staple and we said no. She threw it down on the counter at us. I told her they need to change their attitude.

I had been using the neighborhood Walmart Pharmacy in Bedford, Texas. I finally decided I have had enough of their bad mannered employees, not to mention the truly bad pharmacy service. So for me, the answer was to go elsewhere, and there's a Walgreens across the street! I printed a list of my medicines. Walgreens is so much better with a nice staff. So, thanks Walgreens, and goodbye forever to Walmart RX.

I had the most disrespectful experience when I went to have my prescription filled; Amanda ** was rude and insolent. I explained that I never shopped at the other Wal-Mart and that I had picked up my prescriptions at that very Wal-Mart in my neighborhood. At this point Amanda turned her screen around to tell me the prescription was called in at the Wal-Mart across town. I told her I didn't need to read her computer screen, I just needed my prescription. After asking five times to have the prescription filled, she wanted to have a staring competition as though I needed to beg her for service.

I finally asked if I could have my prescriptions filled there. I then asked how long it would take. After a long pause, she finally said yes, she would transfer it and it would take 15 minutes. When I asked my son to give me my other cell phone to call Sherry, she told me I didn't need to call Sherry she just needed to know if I wanted the prescription transferred there. I said yes, for the sixth time and explained I was calling "Sherry Smith", not Sherry Woodard who is the kind pharmacist who normally fills my prescriptions in a courteous and professional manner.

After waiting 30 minutes, I realized she was simply trying to continue her power play and I left without my prescriptions. I had heard of others being treated with disregard at this Wal- Mart but because I had always received quality service thought they were imagining things. Now I know that this is the person who habitually treats people rudely. I refuse to spend my money at a place that treats me with disrespect.

I had a refill on my Tramadol and I called the Oakland, Tennessee Walmart to get it refilled. It had been exactly 30 days and that is when my doctor told me I could get the refill. The pharmacist told me that she would not fill the script until two days later, which made no sense whatsoever. I then went to Kroger and showed them the bottle. They said no problem and that they would call Oakland, Tennessee Walmart to get a transfer and they would fill it right away. They called Walmart and the witch refused to transfer the medication. They couldn't believe it, they said that they have never had that happen before.

I called my doctor and told her what was going on. She then called in a new script for me at Kroger and they filled it right away. They even honored my coupon for $25.00 for free groceries for transferring it. I decided to go and confront the witch at Walmart and I could not believe my eyes. I knew her from high school and her boyfriend broke up with her to date me. She was still holding a grudge. That was so unprofessional and I let her have it.

I asked to speak to a manager and she said, "I am a manager." She picked up the phone and just ignored me. I then screamed at her to get a manager now and again, she refused so I went to customer service and waited forever to get someone to come and talk to me. They said that they have no say over what the pharmacist says or does. This never should have happened in the first place. I have lupus and I have to take my medicines. It's not like I'm a pill popper or a doctor shopper. The Tramadol is not as strong as all the other pain medicines. I will never ever use that Walmart again. By the way, her name is Crissy ** and I would love to just pop off her little barbie doll head! Kiss my **, Crissy!

I called the pharmacy on 86th St. in Indianapolis, Indiana to see if they had mediate 30 mg CD available. The pharmacy manager, Ms. **, wouldn't tell me if they had it in stock. She told me that it's store policy that she couldn't tell me over the phone. I called two other Walmart pharmacies, one in Fishers, IN and Nobleviles, IN and both pharmacies told me that they were out of stock. My question is, why aren't the policies the same? All Ms.** had to say was whether they had it in stock or not. I don't want to waste the time and gas to get there only to find out that they didn't have the medicine in stock. I was put on hold two different times for 10 minutes each to talk to a store manager about this problem. I think the pharmacy thought that I was going to let go of this issue so they put me on hold for such a long time.

I pick up a prescription for 60 Tramadol and only 45 pills were in the bottle. Walmart shorted me 15 pills! I cannot believe that was an accident or a mistake.

I went to the pharmacy, and after 2 days, my refills were still not ready. I called the doctor's office, and they said that they did not have a request, but would call it in immediately, which they did. Though I was the only one waiting, the "mouthy" pharmacist put my order at the end of the line of the refills she had lined up and said it would be at least 30 minutes until she could do it. She said she was the only one taking calls and she was doing all she could. I had to ask for their phone number and street address for my doctor's office, which she "didn't have time for".

I have experienced the final straw in the lack of professionalism, customer service, and customer concern for the Walmart Pharmacy located at 6900 US 19 North, Pinellas Park, FL 33781. They do nothing to accommodate your pharmaceutical requirements other than filing what they 'have on hand'.' If they are out of a medication, you do not know that until you try to retrieve the order from the store. They do not try to find' the medication at another Walmart store as it will take them all day but are happy for you to call the various Walmarts to see if you can track down the medication.

I am abhorred by the lack of judgment, concern, and wealth of apathy I have experienced from their staff including the pharmacists. Walgreens' pricing, although may be a bit higher, is money well spent.

This is not the first time I've had to wait this long. The rude woman at the register told me that the medicine just came in, so it hasn't even been put in the computer yet. I watched the doctor send it on his computer and then waited about an hour and a half before I got it. There's another girl here who they also told the same thing.

This is horrible. I will never come here again. Each time I go that way to get the girl's name off her tag, she walks away. Wal-Mart Pharmacy, you **. I will never come here again.

I was a customer of the Walmart pharmacy. I requested a refill for one of my regular medications on September 1st. I went to pick it up on September 4th (because I am carless) and was informed that Medicaid would not pay for it because the prescription was already filled this month at "another pharmacy".

I informed them that I had not picked it up yet and insisted they investigate. After several requests, they still did nothing! I finally got through to Medicaid who told me that the very same Walmart pharmacy billed them for the medicine on September 2nd! Then I called the pharmacist at Walmart and told him what I learned. He said that he would still have to verify! I then informed him that this medication is for a condition which I have filed for SS Disability and have a very prominent law firm handling my case. Thirty minutes later, I received a call from the pharmacist saying my prescription is ready (10 days late)!

On 08/25/2011, I had a prescription filled for Vicodin at the San Marcos, Texas store. They substituted the generic without even asking me. When I questioned it, they informed me that it's up to me to insist on brand. I expressed that I do not agree, they should ask! I had another prescription for Vicodin filled on 09/08/2011 at the New Braunfels, Texas store. At drop off, I clearly stated that I did not want generic. The girl at drop off window repeated to confirm. However, they filled it generic again anyway. I did not notice until 09/09/2011.

So, I called into the pharmacy. I was told I was speaking to Laura, the pharmacist supervisor. She was very uncaring and disrespectful. She honestly said, "What do you want me to do about it?" She did pull the original prescription and confirmed that it did say "brand specific" on it. She checked the shelves. They do have "brand Vicodin ". They just do as they ** well please! When I asked Laura if she thought that was fair, she replied "Is what fair?" Obviously, 1 of sharper knives in the drawer was there! She offered to exchange it. However, that requires me to drive approximately 40 miles round trip. America is getting dumber and dumber by the day. It is exactly the same as going to a restaurant, ordering a steak, medicine, and getting a bowl of crap! Wal-Mart must make a greater profit off generics. So, they knowingly and deliberately give you what they want you to have. I don't know how these folks graduated pharmacy school and can't read.

I have been getting one of my medicines from here because of the price. When my doctor called them in, they started telling me that my insurance will not pay, and I will have to wait. So, I waited. Then, they said they had called them and that I had gotten some medicines somewhere else. They said that I would have to wait more. So, I did. And I got the same story over and over. I called my old pharmacy. They told me that I should call the insurance myself and I did. They told me they had not talked to anyone. I talked to my doctor. And I confirmed that they had not talked to my doctor either. Then, when I called the pharmacy, they started talking to me about how high of a dosage I was on, as if that was their business. I do not like being treated like a pill head! I will never go there again.

"Someone" in the pharmacy switched my birth control prescription without the permission of my doctor. When I called to ask why they were switched on 8/3/11, I was told that the manufacturing company stopped making the prescription which was a lie. I didn't find out until this month when I went in to complain about the side affects the pills were having on me physically/emotionally. Then I was told that the manufacturing company hadn't stopped making them but they still wouldn't fix my prescription until they talk with my doctor. The staff at Wal-Mart's pharmacy never did call me. I had to call them several times to finally get the answer I knew all along. My doctor had not allowed such a change! I got no apologies or anything of such!

The pharmacist, first name Mark, took it upon himself to call the prescribing doctor of one of my narcotic medications. He provided the ER doctor, Windham Community Memorial Hospital, Max **, MD, with false/insufficient information regarding a past script for Vicodin.

I had finished the Vicodin, but Mark provided the doctor with no info. Just that I had recently got Vicodin, and got the doctor to cancel my Percocet. This pharmacist took it upon himself to play doctor, not bothering to get the facts such as prescribing info and medical conditions these meds were prescribed for.

I had to suffer a miscarriage with no pain meds, thanks to this pharmacist. These meds also require "weaning off" and to cut someone off like that, especially without knowing all the facts, is not just unethical, but is malpractice and unlawful.

No problem, this is just a comment. Since people seem to be getting shorted on pills, it would be wise to count the number of pills in the bottle before leaving the store; preferably, while still at the counter. Any shortage can then be reported and corrected immediately.

We had a prescription called into Walmart Pharmacy in Rhinelander, WI about 30 minutes before we stopped by the counter to pick it up. They already had the information and told us they were working on it and it would be ready in about 30 minutes. So we said we would shop until then and be back. Exactly 30 minutes later, we stopped back and they told us it would be ready in about 5 minutes, they were "working on it". We sat on the seats provided for another 24 minutes, went back up to the counter and spoke to the pharmacist. She told us they were working on it. I looked at her and said, "You know what, just keep it". We were on our way home 15 minutes later and received a recorded message from the pharmacy telling us that our prescription was ready to be picked up. If this is Walmart's policy to try to keep people in the store longer to keep them shopping and spending money, that is so wrong. This prescription was for our dog, just so you know. I have never been a fan of Walmart and this just assures me I am right. They are crook.

This is Dr. Farzad ** living in **. I have a complaint about a pharmacy Store in Isabela.

There are so many occasions that I went to get an Rx from a pharmacy store in Isabela PR but, unfortunately, I ended up with disrespect from the attendance lady today and also yesterday from another lady that works full-time in Walmart pharmacy. Every time, I end up with ignorance from the two employees of pharmacy store in Isabela, Puerto Rico because they cannot understand my last name, spell it, or type it in the computer although I repeat it slowly three times. Then after a while, she comes to me and holds me back in line, again, because she wants me to tell her my full name and birthday, again. There's no problem, I repeated it again.

Then, she starts typing in her computer and tells me the computer does not show my name. She asks me when I ordered my Rx, and I told her, "Yesterday, with the other lady." After waiting for a long time, she said, "I cannot find your name in the computer, sorry Sir." Then another man with white pharmacy lab coat shows up in counter and he realized that she did not put my name correctly in her database. Basically, I think that the lady that was working in pharmacy in Isabela, was not paying attention to her job and what she was supposed to do with customers (communication and respect) and also, same goes with her friend that was attending me yesterday.

Anyway, let me make a long story short. After she found my Rx, she told me I had to go back to the line again to pay the Rx. She could write my name with correct spelling or jot it down in paper. If there is a need for the name of employee, I will be more than happy to supply you.

I expect apology for bad behavior and attitude that these ladies have toward me. I do not accept this poor customer service from a respectful store such as Walmart in Isabela, PR, which I am a customer of since 1997.

We live in Isabela, PR and depend on store's excellent services. Every department in Walmart, Isabela has excellent customer services including optics but the pharmacy store. I spoke with my patients, and they also mentioned the same type of story about the customer services in the pharmacy in Isabela.

Please do something about these episodes in Walmart pharmacy store in Isabela. I think there is no need to mention the names of these 2 employees of Walmart, but if you need them, I will be more than happy to submit them to you.

Thank you so much for your concern and excellent services in all Puerto Rico island.

Truly,

Dr. Farzad

On my first visit on July 6, 2011, the wrong medication was filled that the doctor prescribed. Second, when the medication was correctly filled, it was 10 times the strength that the doctor prescribed.

My migraine medication was no longer available. I saw my doctor for a new prescription. She suggested Relpax and sent the prescription to the pharmacy of my choice.

My prescription was filled on the 2nd of August and I picked it up on the 5th. The cost was 28, so I asked if it had gone through my insurance because my previous medication didn't cost that much. I was told that indeed it had. I signed and paid for my prescription.

When I got home, I opened the pharmacy bag to put away my medication and found three small packets inside. My first thought was "this stuff had better be good at 10 a pill!" Next, I noticed the packets said Maxalt-MLT, but dismissed the difference as an acceptable substitution.

By the 20th of that same month, I had an onset of a migraine. I took my first dose of Maxalt-MLT. With no relief in two hours, I took the second. Several hours later, I was still in a great deal of pain and took the third. I remained in the bed for that weekend, could not go to work and suffered greatly with this migraine. I can't see small print without my reading glasses and was not wearing them when taking the Maxalt. But, at some point Sunday, I had put on my reading glasses and caught sight of two of the empty medication packets on my bedside table. I was shocked to see an expiration date of 07-2009! There wasn't anything I could do until Monday. It was then that I called my doctor's office and Walmart's pharmacy to report the expired medication.

Walmart has taken the position that their records indicate no error on their part, accepting no responsibility for the expired medication I received

We are from Southern California and my son goes to college at the University of Montana Tech. My son was there for the summer football camp. Our doctor called in a prescription to the Walmart Pharmacy in Butte, MT at the end of July for an inhaler because our son has allergies, sinus trouble and was having trouble breathing. This is our son's second year in college so our doctor has called in his prescriptions there many times. He has also frequented that Walmart Pharmacy many times to pick up his prescriptions.

In July, after our doctor called in his prescription for inhaler, he called to tell us that it was ready. My son (not having a car) took a cab over to Walmart, only to be told that they had no prescription for him and have no record of him in their system! I called them immediately and they gave me the same run around. I told them that two weeks prior to this event, I personally picked up a prescription at their store for my son. But they insisted that they had "no record" of it and they would not help me. I then called my doctor. The doctor told me that they had already spoken to this pharmacy twice about this prescription. I called Walmart Pharmacy back. Again, they found no record of this prescription or call. My doctor's office had to call for the third time before it got resolved!

Last week (August 17), my doctor's office called in a prescription for our son Michael to that same store. It was supposed to be 1 gram of Augmentin to be taken twice in the morning and twice at night (4 pills daily). This is the normal dosage that he must take sometimes. My son called me yesterday and said that his pills were almost gone and he was not better. I told him to get the bottle and read to me what they had prescribed. They gave him 1 gram of Augmentin to be taken once in the morning and once at night, which is half of his needed dose! I called my doctor and asked them to look back into their notes and tell me what they had called in. They said that they called in 1 gram of Augmentin, two pills in the morning and two pills at night! The doctor's office called them right away and ordered another prescription yesterday!

When my son went to pick it up, again, they had no record of the call regarding the prescription from my doctor! The pharmacist raised his voice at me and I could not get a word in edgewise! My doctor's office called again to get this order acknowledged, to get it filed correctly and to try to get my son well! This whole experience has made me so angry that it sickens me. Do they realize what these medications, such as inhaler, are used for? Asthma attacks can be fatal! The antibiotic Augmentin is used to clear up the infection that can lead to such fatal attacks. This is the last time that I want to experience this type of customer service and lackadaisical attitude. Never have I ever run into such a 3-ring circus who call themselves a business in all my years. I want people to know about this and I want something done! Thank you for your time and your ear.

On 8/21/2011, I had a prescription transferred from Walmart Pharmacy in Shallotte, NC. When I went and got it, I took it at home but found out that it was the wrong thing. I did not open the box and took it back. I had spelled out the name of the medicine and gave my RX number, I told them it was for my ear. Crystle ** did not want to change it. She said that it was not for my ear but what she gave me was. I told her I didn't care what it was for she gave me the wrong prescription and I was not going to use it. I said I want what the doctor prescribed for me.

She then filled it and tried to charge me for it after I had already paid for the wrong thing. I told her I was not paying for the wrong one and the right one too. She said she could not take the wrong one back. I said I am not taking it, the doctor did not prescribe it. I told her I wanted to talk to the manager and she said she was the assistant manager. I told her I would be back the next day to talk to the manager. The manager walked up with her 2 children. Crystle wanted to explain what happened so I told her I would explain my side after her. The manager told her to put the wrong medicine in the out of date box and give me the right one. She did.

In late July, I ordered a cream and Xanax. On 8/4, I talked to them and they said the cream isn't in stock. They said on 8/15 it will be in. I said that's fine. I asked if they had my cc number to fulfill the order and they said yes. They didn't send the Xanax. They just sat on it waiting for the cream.

Mid-August rolls around and they're trying to reach me again. They need permission to use my card for my meds. I granted permission again. Their database makes it that they have to mark it in the notes section, which many reps miss. Two reps missed this, hence the need for follow up to me. They say they're going to finally ship out now. This was on 8/16.

On 8/22, still nothing in the mail. The rep says it takes 72 hours to fulfill. I said it's been twice that long. After many checks with her supervisor, she comes back and says the cream is out of stock. I simply ask, "Okay, can u send the Xanax anyway? And will you send the cream when it finally arrives?" She couldn't answer the latter. Seriously? "Will you send it when it arrives" couldn't be answered? Wow. She had to transfer me to a pharmacist for that, who couldn't answer it either but said he'll look out for it.

There is no way in ** a cream for eczema is in such high demand that the biggest company in the world can't get it in weeks of trying. This is not a popular medication, nor is it rare. I am literally going on 4 weeks since the order was replaced, and I have nothing but headaches, endless calls, endless hold times, endless checks for supervisors, etc. on a simple 2-item order. I've never had issues with pharmacies in my life other than not liking the prices. Walmart online pharmacy is proving that indeed you get what you pay for. They're not just cheap in cost; they're also cheap in service and common sense.

I have three prescriptions at your pharmacy that the Pain Clinic calls in each month. Yesterday, I went to pick up one. I was told that it was not ready and that the brand name for this script would be $165. I had been getting the brand name through a patient prescription program and I was informed by the pharmacy a couple of months ago, that the insurance is no longer available.

The last time I had this prescription filled, it was the generic. First, why didn't the pharmacy call the doctor's office or me to let us know that there was a problem filling the script, even if they already know that the insurance is not covering the brand name anymore. Second, after the tech informed me it wasn't ready, I asked her why the pharmacy could not call me when there's a problem, she just shrugged.

I've had at least five occasion over the last 12 months in which I've had this problem with the pharmacy. I've gone to pick up a script and was told on two occasions that there was a problem with the manufacturer supplying the pills. Other problems are of similar nature.

This is rotten customer service. I have better things to do than drive to the store, stand in line, leave the store empty handed, drive back to the store and wait in line again, when the problems could have been resolved with a 1-2 minute phone call.

I will now begin the process of searching for a pharmacy that will have more respect for my time and will have better customer service. You may have lower cost prescriptions, but it's not worth it if you can't provide good customer service. I may have to pay a little more for the prescriptions, but it's worth it. Having worked in a customer service environment most of my life, I know the importance of providing good service, as well as the impact of word of mouth from disgruntled customers. Because I won't go to the store just to pick up my meds, you should also consider the money you would lose on other items, those that I would have purchased while in the store.

I went to pick up my Rx that had been called in, but they only had a partial earlier. I was told that my Rx had been put back that morning (I was there about 9:20 am, and they open at 9:00am), because I only have 8 days to pick it up. I was then told I had to re-order the Rx at the drop off window. That lady was super nice and did everything she could to speed up the fill. Soon I received a text that it was ready, and none of the cashiers could find my Rx. The pharmacist said she was finishing it, and the cashier could see my frustration for having to wait. I simply noted that I was annoyed that I had to wait on an Rx that had already been filled, but had been put back.

My dog did not have her medicines that morning. And I was trying to make it to another appointment. The pharmacist told me that it was the law that medicines should be put back if not picked up by the 9th day. I could not find any such law with the VA board of Pharmacy. I may be wrong, but I think Walmart just doesn't like to hold Rxs for too long and they put them back. I am convinced that they just lied to cover their own butts. And everyone working that morning was in agreement that I was wrong. What happened to "the customer is always right"?

My dentist phoned in order for pain medicines and oral rinse. When I got there, the order wasn't ready and they said she hadn't phoned it in.

I called the dentist back to tell them what the pharmacist said. My dentist said she talked to the pharmacist on the phone. I waited for an hour with no one else in line. The pharmacist didn't seem to be interested in filling the order until I went back up to the counter to get information to complain. At that moment, my order was ready.

My dentist phoned in order for pain medicines and oral rinse. When I got there, the order wasn't ready and they said she hadn't phoned it in.

I called the dentist back to tell them what the pharmacist said. My dentist said she talked to the pharmacist on the phone. I waited for an hour with no one else in line. The pharmacist didn't seem to be interested in filling the order until I went back up to the counter to get information to complain. At that moment, my order was ready.

I pulled a muscle while at work and Walmart was the closest, and the only open place, to get my meds filled. The service was fine other than the long wait but when I got home and went to put my meds up, I noticed that I was missing 18 of my pain pills.

It was already after the Pharmacy had closed so I don't really know what to do or how to have the problem fixed, but I need my meds.

I will call as soon as they reopen in the morning. I just hope that something can be done to fix the problem because that is a lot of pills to be missing out of 30. I will need them when I go back to work on Tuesday. I just really have no clue as to what to do. I have never had this problem anywhere I have went!

I picked up prescriptions today. Something told me to count the pills in the bottles. Two scripts were short some pills.

I went back in to tell them about it. Carrie, the pharmacist, apologized and said something is wrong. Even when 2 people counted them obvious verification that doesn't seem to work.

I went to pick up my prescription Actos for my diabetes. When I got back to the car and opened it, I realized that they only gave 15 pills. I took it back in and the pharmacy said it would be a minute and they would get the right amount. After waiting for 10 minutes, the lady told me it was ready and asked me my birthday, gave me my medicine.

After about 10 days of taking the medicine, I began to get really sick and my sugar count kept going up. So on the 23rd of July, I pull all my medicine and realized at that time they have given me Michael **'s HCL< 50MG meds.

So I called Decatur Pharmacy and told them they had given me the wrong meds. When I went to pick them up, they offered me a 25 dollar gift card for their mistake. On July 29, I went to my family doctor with my sugar at 375 and a bad kidney infection and blood pressure of 172/100.

What will be my options to pursue a major suit against Decatur Walmart?

I found a 500mg Naproxen in my bottle of 7.5 Lortab. I let them know about it and they acted like it was no big deal.

Not much worried about my pills but what about someone who should not be taking such a pill? How many bottles did they screw up?

I dropped off a prescription and was told it would take 30 - 45 minutes. There was no other customer in the pharmacy, but we walked around the store and did our shopping. We came back in 30 minutes and was told that it was going to take awhile because they were busy. I asked if they could text me when the prescription was ready. They agreed, verified my cellphone number, and I sat down in the pharmacy to wait. My son and husband were with me. My son was just discharged from the hospital and was tired.

We waited another 20 minutes, but there's still no text and not another customer showed up in, the whole time. I decided, that if they were that busy, I would take my prescription to another pharmacy to get it filled. I went up to the counter and asked for my prescription back. The pharmacist said, "It is done." The clerk went to the area where the bags of prescriptions (that were ready) are, grabbed it from there, and rang me up. It had been sitting there ready, and they made us wait the whole time.

I know my complaint is one of MANY complaints and it looks like, from experience and reading of these complaints, that nothing will be done, until a boycott of Walmart pharmacies occur. I am a nurse in a doctor's office and I have witnessed so many mistakes and patient complaints about Walmart pharmacies---too numerous to mention.

Anyway, my granddaughter requires medication for bi-polar and ADHD disorders & some of the meds are controlled. My daughter took the prescription to this WM pharmacy that she has gone to for several yrs. (Walmart neighborhood market in OKC-- N.W. 23rd st. and N. Macarthur.) The tech took the script, looked it over and told my daughter that the doctor had not written the DEA # on the script. Being a nurse, I can't tell you how many times pharmacies (including WM) have called the doctor's office to get the DEA # and we give it over the phone.

My daughter asked them to call the doctor's office for it. They said that they couldn't do that. She would have to take the script back to the doctor and get the # written on the script. This was on a Sat. morning and by chance, the office was still open. So, my daughter took the script to the doctor's office and got the number written on the script. She took the script back to the same WM pharmacy-against my wishes. They took the script and told her the med would be ready for pick-up at 4PM. Remember, this was in the morning still. She went back at 4PM to get it. They didn't have it ready. My daughter asked why someone hadn't called her to tell her that the med wasn't ready. No apology or reason given, but they questioned her, as to whether or not the doctor actually wrote the # on the script.

My daughter told them to call his office; hopefully, someone would still be there. They said they could not do that. The reason?? who knows! (Incidentally, one of the techs had told my daughter that her own children were under the care of this same doctor.) When all was said and done, they pretty much told my daughter that the script was a fraud and couldn't fill it. My daughter was furious! She demanded the script back and took it to CVS where they filled it within 5 min. and w/o question!!

I believe nothing will be done until we BOYCOTT WALMART PHARMACIES!!!

In December 2010, I had prescriptions filled at the Wal-Mart Pharmacy in Naples, Florida ( Airport Pulling Rd); and I took those prescriptions with me on a trip for the holidays in New York. I was taking what the bottle said was Lipitor, and I wasn't really feeling well. When I got back to Florida, I brought the bottle into the pharmacy and asked if the pills were really Lipitor. The pharmacy said that they were not; but, it was a hormone that I was taking. I have called Wal-Mart customer service two times and have not received a response.

Patient called because pharmacy would not refill klonopin. Staff member spoke with pharmacist who informed her that med could not be called in with 12 refills, only 6. Staff member informed pharmacist that she was not aware of that. Pharmacist stated "stupid people do stupid things sometimes.How do you think your Dr would look in orange."

Staff member was very insulted by this and I find it very unprofessional

Tried to fill a prescription at the Wal-Mart in Savoy IL. They only had three days worth of the medicine. They wanted to know if we wanted to transfer to the Wal-Mart in Champaign IL.. We accepted. Drove 9 miles, waited TWO AND A HALF HOURS for the prescription to be filled only to find out they were also short of the full prescription. Left hand doesn't know what the right hand is doing in this company. Wal-Mart in Savoy, IL should have asked if they had "enough" as in quantity of pills at the Champaign location instead of just asking if they had it. We were trying to use a coupon and were told at the doctor's office to wait until we had a full order otherwise we would not be able to get the full amount offered.

This pharmacy tech./cashier, Megan, has the worst customer service and ** attitude I've ever seen. Two to three days ago, from when I dropped-off the prescription until I picked up the medicine, this girl had the ** attitude with me. When, I've been to other pharmacies, usually people greet you with something like this, " Hello, how can I help you today?", and with a smiling face. This ** of a person, Megan, greets me with, "Yes" and rolling her eyes and giving me a nasty attitude before I even opened my mouth to say anything.

I was thinking to my self, "Oh, well maybe she's having a bad day." So I dropped the prescription and was told by her that it was going to take three to four hours for pick-up. I said, "Wow. That long?", since my daughter needed the medicine as soon as possible. She replied, "Yes. It takes that long," with a raised voice, and mumbling to herself some ** about me. I said, "What did you say?" She replied, "Nothing." So I left it alone, and went about my way to come and pickup the medicine four hours later. When I came to pickup the medicine for my sick daughter, it was my bad luck; she was the one at the pick-up window.

As I was standing in line, I saw that she was already giving the same ** attitude she gave me earlier to this old gentleman in front of me. When came my turn, she asked me with the same ** attitude who the medicine was for and the name. I gave her the information she needed. When the time to pay came, I forgot that I had insurance that pays for the medication. Since the ** attitude she gave me initially, I was taken aback by such a ** attitude, that I completely forgot about my insurance. So I told her that, "I have insurance. Can you check please, what it covers and doesn't cover?" She replied with a raised voice, bordering on screaming at me, "Why didn't you give me this information in the beginning?" I told her, "I'm sorry. I forgot".

She started huffing and puffing, and rolling her piece of ** eyes at me. She proceeded to talk to this other nice girl, mumbling to her but this time within hearing distance, "I can't help this **. You help him." Can you believe this **? After I picked my medicine, I felt like ** for being treated like this, for no apparent reason. This, Megan, piece of garbage of a person should be fired from her job. If you don't like your job, quit. There are hundreds of people out there now that are jobless and wish they can find a job to feed their family. And this horrible ** is making people feel like ** for giving her business that's keeping her employed.

My parents strictly use the walmart pharmacy here in town, and for some time now I've been very disappointed in the customer service. We can call in a refill at 9am when the pharmacy opens, and go to pick it up at 6pm in the evening, and it still has to be waited on, because its not ready yet. There are two pharmacists, and neither of them, are what I would consider friendly at all.

The reason I have finally decided to make this complaint, is because I take care of my parents medications, and last week I went and picked up meds for my father. He was prescribed a blood pressure medication, and his insurance didnt approve it, so the dr canceled the medication, and substituted with another. When I got home with this medication, they had given me the substituted medication, but also the original one that the insurance wouldnt cover and the dr canceled when he called in the new ones. It really upset me to realize for one if I'd not payed close attention, my father would have been double dosed on this medication, and second, my parents are on limited income, so that 45 dollars for the med that his insurance didnt cover we ended up paying for and my parents just cant afford this.

I contacted the pharmacist, and his reply was that he had no control over what my dr done and it wasnt his argument if we recieved double doses of medication. I found this to be very disturbing, and uncalled for. I'd like to know, what I can do to put my mind at ease, and be assured this doesnt happen again.

Yesterday, my sister, who suffers from Multiple Sclerosis, visited the Pharmacy Department to have her medicine filled. She was told that she would have to wait an hour. That was not a problem. When the prescription was ready, they paged her. When she went up to the counter to pick up her medicine, the clerk loudly and in front of other customers told her she cut in line and had to wait just like everyone else. My sister was sick, out of medicine, and by this time having trouble walking. This may seem like nothing to some people, but my sister is an upbeat, sweet person who is considerate of others. This clerk embarrassed and humiliated her. If I lived there, this store would be getting to talk to me personally. They made my sister sicker. That angers me. I had to fight tears when she was telling me what the clerk did to her. So if anyone from the Wal-Mart corporate offices would like to explain to me how this follows their customer service and human relations principles, they may contact me personally. Then, they can apologize to my poor sister who is a loyal customer as well.

10 y/o daughter was taken to Doctors office with severe throat pain ,swellingness and fever of 101.2 . She was diagnosed with severe strep shown in a culture .that was putting my daughter in danger of getting her airway closed and can barely talk or eat/drink. was given two prescriptions with specific instructions to start antibiotics and steroid immediately to prevent airway obstruction. took prescription to walmart.the pharmacist stated that prescription will be ready today but it will take time due to them being backed up, due to a blackout they had yesterday.

i requested to let me know if the medication cannot be filled today ,so i can take it to another pharmacy that can get it filled today.because my daughter needs it today, The pharmacist stated that she set me up to be texted as soon as the medicine is ready.she stated it will be ready by 8:30pm. It was 9pm.no one called me .when i called,the pharmacy was closed. my husband called to request his prescription back .manager stated nothing can be done. husband had to threaten to call a lawyer if nothing is done . daughter was home running a high fever and barely able to open her mouth. Which was putting my daughter in risk to further damages in body . Pharmacist refused to go to store to give prescription back .she stated that she's already home,eating with her kids. pharmacist was lying stating she doesn't recall my daughter's name .

When I got home and was dividing out my medicine for the month, I found out that I was 10 pills short! I have chronic back pain due to degenerative bone disease. It is imperative that I have this medicine.

I went to fill a prescription. They said it would take about 30 minutes. I told them that I would wait in the store. They said they would call me when it's ready. I waited about 45 minutes and never heard anything. I went back, and they said it was not ready because it said on my file that I was allergic to Morphine. Well, I had this medicine filled here before a long time ago.

Why didn't you guys call me? I have been waiting all this time. Yes, the pharmacy technician should have, he being the pharmacist. We waited another 30 minutes and it wasn't ready still so we went home. When we got home, we got a call about 8:30 that the prescription was ready. This was about 3 hours later.

This was my first time (and would be my last time) to have my prescription filled at this location. First, when I went to the drop-off section, there was this Asian male clerk standing at the computer. I gave him my prescription, instead of asking drug-related or any of that matter, he looked at me and asked me what my ethnicity was and why I changed my name. I thought it was very unprofessional due to code of ethics that he studied from his pharmacy school before graduating. He should know better not to ask such too personal questions. I don't know him as well as he doesn't know me. This would violate the HIPAA law for privacy purposes.

A few hours later, I called to verify if my prescription was ready, this Asian-accent male clerk picked up the phone. I don't know if he has a hearing problem or lack of communications, he asked for my birthday, I told him. He had to ask me three times for the birthday and tried to giggle about his mistake. Moreover, when I picked up my prescription, the street address was spelled incorrectly. This happened at Huntington Beach, CA Walmart store location. I have nothing against Asian or other races since I am in the healthcare field myself, but I believe that this type of unprofessional behavior should be eliminated. Thank you for listening to my three-cent comment.

My Doctor ordered 20 units of Lantus insulin daily. It comes in 10ml vials. I was charged for 50 doses. The problem is, the medication expires 28 days after opening the vial. There is no way to get 50 doses from one vial. Upon questioning Walmart, they insisted this is their policy. They even placed a black magic marker line, through the "discard by" date. The box plainly states to discard after 28 days. In addition to attempting to charge me for 22 dose of medication I could not use, they are in the practice of dispensing medication with these guidelines that can cause serious harm to someone unaware of the discard date.

I have been trying to speak with the director of Health and Wellness in Walmart's corporate Arkansas office regarding this issue. This policy must be changed. This would mean that if the hundreds of thousands of prescriptions they fill for insulin yearly are filled utilizing this policy, Medicare and part D providers, are paying much than they should in each instance. I believe this warrants investigation on two important issues: Consumer Pricing Fraud / Medicare/Insurance Fraud and Potential harm to patients who follow their instruction to use expired medication.

The pharmacy told me, answering my question, that they purchase these vials in case lots. Charging per dose for a medication that is not "unit dosed" is the same as asking someone what size glass they use before selling them a 2 liter bottle of pop. If they answer "16 oz, they are charged for 4 servings. If they answer 4 oz. they are charged for 16 servings. As a Former nurse and respiratory therapist, I am speaking from experience in dispensing medications to my own patients. Someone, or actually many people will be harmed both financially and physically by this bad practice should it continue.

I have tried to resolve this at the store level. I was told it is company policy. They refunded part of my money "just this once" but missed the bigger issue in our discussions. It wasn't about my money. The fact that the medication would be expired before it was finished and would not be effective for patients receiving it dispensed in this manner was my concern. I called 1-800-walmart and filed a complaint (at the pharmacy's suggestion). I also filed a complaint with the North Carolina Pharmacy Board. I doubt that this practice is common to only one store one state or one region.

Avoid Walmart and go to a local 24-hour pharmacy.

If the Walmart pharmacy is closed during regular business hours and has completed filling your prescription, there is no way to get it until the pharmacy decides to open again. It cannot be picked up at other Walmart pharmacy stores.

Walmart's Pharmacy irresponsibility and negligence caused me to miss dosages of my medication and experience severe withdrawals.

Walmart notified me via text message that my prescription was ready to be picked up and the pharmacy was open but upon my arrival at 2pm, the pharmacy was closed for the day. When I explained to the store manager that it was vital that I pick up the medicine and if a pharmacist could be called in, he said that the pharmacy was closed and nothing could be done. He also said that no other Walmart pharmacy was open in Atlanta. I found an open Walmart pharmacy but they could not fill my prescription without the approval of the store at which I had submitted my prescription and that store was closed.

I am shocked that Walmart closed their pharmacy during regular business hours without any way to address the emergency medical needs of customers. Walmart also notified me that it was open and prescription was ready when it wasn't and there was no pharmacist on call.

Hopefully, the pharmacy will be open tomorrow. The withdrawals from my missed dosage are severe and miserable and since my prescription has already been filled, insurance will not pay for a second prescription from my doctor.

Diagnosed with H. Pylori and given first course of antibodies and did well but still have some muscle pain and some coughing. I contacted doctor to discuss a second course of antibody. Dad had stomach cancer. Doctor called in second course to Wal-Mart, which was filled. The patient picked up prescription. Patient looked at prescribed pills and all looked the same. Patient began to take pills. The first dosage completely knocked her out; the second left her with swelling and a dry mouth and blurry vision. Patient thought that the side affects were from the antibodies. Patient knew that the seriousness of the. Patient began to complain to several people that the medication had a different affect, not knowing she continued to take medication until told to stop by the hospital. Bacteria continued to take the medication.

Patient began to experienced pain in the lower left area of kidney. Patient started to experience joint pain her entire body. Patient began to crave for lot of water. Patient started vomiting and diarrhea. Patients vision became more blurred and speech was also impaired. Patient was informed by members of household by letter that her moods had changed and there were noticeable face changes. Members of household stayed away from patient for three whole days and called National GROUP to inform that patient had a drastic mood change which resulted in patient contacting this group. Patient began to have anxiety attack and bad dreams. Patient became disoriented while driving and barely made it home. Nearly passed out before entering the driveway. Staggered to front door. Patient nearly fell down when entering the house. Patient started sit down in chair and was caught by another member of household. Patient asked member of household to get medication so that she could go to bed.

Member gave patient meds. Patient had began to take med's when noticing that the meds were of slight difference in color. Patient asked member to look also at meds. Patient and member noticed that meds has different numbers. Patient panicked. Patient asked member to her to the hospital and bring meds. After arriving patient informed doctor of prior inf. Doctor took meds and returned to inform patient that meds were of two different types one for seizures and another was for nerve pain which apparently prompted him to notify Poison Control. Patient has severe allergies treatments consisted of flush, Benadryl and meds for vomiting. Doctor advised patient that prior kidney function had decreased and to follow up with the kidney doctor and also have kidney rechecked immediately. Appointment is in January 2011. Patient continued to have side affects. Sought medical attention from Ruth **, MD. Doctor then sent patient to Lab Corp for blood analysis because of dehydration for staff to draw blood. Patient was advised by hospital to come back if symptom progressed.

Patient continued to suffer from reaction to drug. Then patient contacted WalMart to advise them of medical area. Pharmacist stated she would call patient back shortly. Patient was given a return call 2.5 hours later by a manager, apologizing for error and also said they would be responsible for medical bills. The manager asked the patient what she intended to do about the H. Pylori treatment. Patient stated she needed to be treated because the father had stomach cancer and H. Pylori could increase her risk. Patient said she needed antibody but did not know if the doctor would rewrite the prescription. Wal-Mart contacted the patient's doctor to advise of medication errors. The doctor informed the patient of the phone call then stated that the she must wait 5 days to begin new treatment. She continued to have joint pain and other symptoms. Friend and members of household has been watching patient closely watching for any unusual sign. She was advise to return ER per ER request for continued side affects.

Was taken to hospital 12/18/10 and 19th for more aggressive side affects and joints. Hospital was aware of her prior visits and began to administer treatment. Treatment included XRAY of various joints, gave one injection devastator and one injection of Valium and 2 percolate, and inserted a brace to left to support the knee and give support for her to walk. Patient pain relieved for few hours; patient was told to return on Dec. 19, 2011 for another flush. Patient's friends and family is agitated by patient's reaction to wrong medicine and very concerned about the one kidney she has left and her overall health.

This has got to be the sorriest company I've ever been. I know this complaint is no good because all u care about is your greedy pockets getting fatter.

On December 2, I took 2 prescriptions in; one to fill and the other to wait one month. I asked for how long and they replied 25 minutes. So I said mail it out. They said okay. On Monday, I called to check and was told pills were ready to mail. On December 9, I drove up there again and said I wanted to pick up the pills because they never arrived at my house. They said no, they are in the mail. On Thursday afternoon, I got a recording from the pharmacy saying my pills are up there and have not been picked up and that is when I got mad because I was just up there. End of story, I changed to Walmart in Litchfield and I can go get the pills today. Now that is over two weeks, one week without pills. How can they hold medication hostage? And I have a multi-level degenerative disc disease.

I called for an Rx refill on Klor-con 10 m3q tab, which I have been getting there for the past 2 years under a discount rate of $10.00 for a 90 day supply. I renewed my Rx by phone on 12/9/2010, went in to pick it up and was told the rate had increased to around $55.00. I asked the tech why didn't anyone had the courtesy to call and let me know this drug was no longer available at the discounted rate. She answered, "prices go up overnight". They had 4 days to call me! I took the container to Walgreens, and purchased the same generic drug for $18.17! What's wrong with this picture! Walmart does not care about their customers! Needless to say, Walgreens has a new Rx customer! There was no damage, just plain irritation over your Rx policies.

We are elderly and have a problem with the RX blister packages. It is so easy to mix up the RX and also it is very difficult to burst the pills, many times they break upon bursting them out. My husband has gotten his RX mixed up and so has the pharmacy. I would rather pay a little more to get them in the old bottles. I am afraid my husband is going to take the wrong drugs or not enough of one due to breaking upon bursting.

This pharmacy routinely fails to complete my prescriptions after their robotic telephone system informs me that "your prescription has been refilled and is awaiting pick up". Often I will run completely out at which time they offer me three-six tablets (one to two day supply) until it can be refilled. Today they informed me that they shorted my prescription because they had already given me six tablets. I said you shorted me 12 tablets so the math isn't accurate. Furthermore you had already provided those six tablets because you shorted me last month. Last month it took three trips to get the single prescription refilled. The pharmacist or technician said, "Yeah, well that looks like all we can give you".

I said that isn't how they are written out by the doctor nor has it been a problem anywhere else, or even there up until several months ago. She said, "Unfortunately there's nothing else we can do, are you out or something?" I said no, I am not out; I am simply tired of running out there multiple times to get a single prescription, especially now I will be forced to return just before Christmas and don't want to deal with that line or the crowd again".

Her reply, "Yeah, as I said that is all we can give you; the prescription has expired". I then informed her, "This prescription has not expired, it has two refills remaining on it. Are you capable and willing to refill my prescription one month at a time or should I seek another pharmacy?" She then said, "You know, I am trying to remember, there may have been a supply problem or something". I then asked, "Can you give me the balance of my prescription or not?" She said no. I hung up.

I picked up a prescription Wednesday and my bottle of medicine only contained 23 of the 30 tablets. I understand that medicine is something that has to be heavily regulated and society today really abuses the system. Yet, I am not an addict, I am very ethical, I am honest, and I am a good and loving husband to a great wife of almost six years.

I live my life in a way as to be of the most benefit to my fellow man. I called the Wal-Mart Pharmacy and told them of my situation. The pharmacy technician told me she and the person who filled the prescription were working and I did receive 30 tablets. At this point, I have informed my doctor and also attempted to talk with Wal-Mart, yet on the fourth call, the pharmacy told me they would review the security tapes and call me with information.

I have not heard from Wal-Mart yet and at this point I am planning on taking a half tablet for a few days. Yet, I payed the full price of over $100 and I expect to either be treated fairly or to boycott Wal-Mart. I have some pull in the information and technology area and I have thought about setting up a web site just to make people aware of the poor treatment and bad service I received.

The Walmart Pharmacy has quit carrying the generic Actifed called Equate Anti Histabs for allergies. I was curious if any of their stores had any left anywhere but I could not find them anywhere. Every time you get a good product, you quit carrying it.

I called in two refills to the pharmacy. Hours later, I went to collect the medication. I was told they were in the final stages of getting them ready. 42 minutes left and there was still no medication. I made a complaint to the cashier who in turn got the assistant manager. The assistant manager stated I should wait for phone call to come collect medication. I left the store without cardiac medication and cholesterol medicine. One hour later, there's still no phone call and store closes in 42 minutes.

On Tuesday, Nov. 23, 2010, between 2 and 3 pm, I turned in a prescription to be filled for a family member. I was told there would be several hours wait. I said I would pick it the next day. I returned 24 hours later to pick up the prescription. It was not ready and I was told it would be a 45-minute wait.During this 45 minutes, with a line averaging 8 people for the entire time, two members of the service staff left, and were absent from the pharmacy for more than 35 minutes when I was finally served.

During the time I waited, I spoke with two other couples, both elderly. One couple said they had been waiting for two days for their prescriptions to be filled, having had to make two 60-mile trips to get their prescription. The second couple had their prescription sent in by their doctor five days previously and were finally able to pick it up.

I had a script from Walmart from back in Florida so I went to this Walmart to purchase new lenses or glasses; they informed me they had the script on record and could easily make new lenses so I paid them the 1$40. True to their word, they came in on time and I went to try them on and have the frames refitted to my face. When I got there and tried them on, the close up vision was not as clear as my older scratched lens so I asked why I could not see as well with my older lens and I was told that on refitting they would order the lens - 1/4.

I asked why and she said it was just what they had to do unless I paid for a new exam. Since these were safety glasses, I took them anyway and was told by several people that it was not supposed to be done. They had to go by the script so I called the store manager and was told they would find out what was going on. I didn't hear from them so I called a week and half later and was told they (the manager of the vision part) had said no one had told me that. I know what I was told and have had the glasses (which I still have) compared to my script and true to their word, they are 1/4 off what they are supposed to be.

I have been using this store since it opened conveniently next to my home. The pharmacy has often been a problem but approximately every three prescriptions they won't give me a receipt and I have to ask for one. Today, I went to get prescriptions for my mother and myself through the drive-thru window. They were taking a long time, about 15 minutes and I called them and they said the scripts were on the way. Again, there was no receipt so I asked for one. They said that the manager would have to be called and it would take another 15 minutes. It did take almost that and they called and said that my mother's easy pay credit card info was bad and not accepted (when I got home, I checked it on the website and it is correct as well as mine).

They wanted her card. We sent it and then they sent her medicine out with a receipt to sign. I asked them to update her info and they said that they could not do it and we had to do it. Then a few minutes later I had to call my my meds since we were still waiting. They wanted my card too. I asked why and they said that they needed it to process my meds. I asked why since my info was correct and she replied "I don't know". I sent it and then they wanted my driver's license. This has been over thirty minutes now and I lost my cool and said "No forget it, cancel my meds and send my card back. I'm going to CVS".

She went away and came back and said that she still needed my driver's license to cancel the card. I said if you already ran the card through and it worked then why are you asking for my driver's license now?" She said that she was told to ask for it. I asked by whom and she said the store manager. So, I told her that I don't know what they were doing with all this info today but we never had problems like this before and we aren't coming back. She shut off the monitor and then later sent my card and driver's license back. That's approx 40 minutes at the window with no good explanations, no apologies, and lost two customers. They know me very well in there and I have always been courteous but couldn't keep silent any more.

On November 6, I went to the Wal-mart pharmacy to pick up medicine that the doctor put me on November 2, but the pharmacy told me that the insurance didn't pay for it so I talked to them and agreed to pay for it. I went to the pharmacy on November 11 but it wasn't ready. I went back on November 16 and they told me it was going to be ready on the 17th. When I went, they told me that they didn't have it but then they said they did. And the person that I talked to told me that I didn't know what I was doing because I didn't order anything there. She told me that I was stupid, idiot, and dumb and other things just because I told her that it was taking too long. So I told her that if she didn't know how to deal with the people then she shouldn't be working there. She said that she didn't care about what happened. I felt so offended that moment so I looked for the manager plus I called to complain.

I have been taking Sertraline 25mg for approximately 2 years. When I picked up the new prescription in October, they did not tell me they were giving me 50mg and that I needed to half the pill for the correct dosage. Since I had been taking the medication prior, I did not check the package for instruction. I took the medicine as I had been taking it, one pill per day. When I went back in November to re-fill, they told me it was not time for a re-fill. I asked why. They checked the prescription and told me that my doctor had prescribed the 50mg dose with instructions to half the pill. The pharmacist did not tell me this when I picked the prescription up. Due to the mistake, I have suffered some very uncomfortable side effects. I am now experiencing withdrawals going back to my regular dosage. This could all have been easily avoidable with consultation from the pharmacist or pharmacy technician.

Walmart pharmacy in Springhill is the most uncaring, inefficient and dumb bunch of people I have ever dealt with. I have tried two times to get my prescriptions at this pharmacy and it is always a bunch of unnecessary ** every time I go in there. I have a bad COPD and they always get the dates wrong on when I can get my medicines. I am on Medicaid. I went to get my medicines on 11/9 when I always do and they told me that I couldn't get two of them yet because it had not been 30 days. The first one was my Combivent inhaler, the other was my Advair Disk.

I called this morning, 11/15, and was told that I couldn't get them until the 23rd. I told her that couldn't be correct. At this point, I started to panic--I can't breathe without my inhaler and mine is nearly out. They could not have cared less. I called back and told them that I have to have my inhaler! The 23rd was wrong--I get all my medicines on the 6th or 9th every month. She finally said that she would check again. Then, she called me back and said that I could pick up my medicines.

In the meantime, I had called my local home pharmacy and he said to cancel all my medicines at Walmart and he would get them changed to his pharmacy. I called Walmart back and told her to cancel my medicines. All of them actually seemed surprised! I will never go through that again--getting so upset because some idiot could not care less if I can breathe or not. I will go to my local pharmacy today and get my medicines. All the ** and drama for no reason whatsoever. They just don't care!

The new packaging of your pharmacy products is the worse insult you can make to us seniors. When you get older and have trouble using your hands to push your pills out of a sheet of bubble wrap and they fly on the floor and you have to remove the leftover foil from your pills you will know what I mean. Put the pills back in bottles!

Prescription generic named Anastrozole needed to be refilled and MD Oncologist did fill. However, there was a clerical problem with Cigna which was available on October 1st 2010 and it needed five days to fix the clerical problem. I called Walmart and they informed me that the generic brand would be $402.03 and I had to pay for this as the insurance wasn't straightened out. I asked if this is the generic price and they advised yes. If I wanted five pills of this hormone post chemo medication, they would pro rate.

I called Costo and they advised that this same script of generic Arimidex, l mg. would cost $26 without insurance. I again called back to Walmart to advise of this discrepancy and again, I was told that I did have to pay the $402 for a month's supply or prorated five days. I told Walmart of the Costo price and they said that it's their price and that is all they know.

This is all over the internet about pharmacies charging customers and insurance companies for the Trade Name and giving out generic. I never thought I would be one of the people almost scammed. I would say that this is a financial fraud issue and that the Federal agency over the billing, review this as we all feel that Walmart sets the pace for all other department stores. Please review Walmart for overcharging customers with no insurance for the Trade Name at $400.00 instead of the verified $26.92.

This is an obvious rip off and can't continue. I have no post chemo prescription due to the fraudulent price attempted to be collected by Walmart, Derry NH. Only due to our own diligence on the web, did we see others complaining about the prices Walmart was charging for generic meds. All my scripts will be changed to Costo.

A prescription was transferred from Wal-Mart in Concord, NC to Wal-Mart in Boone, NC. The exact same insurance information was sent to the pharmacy in Boone. The pharmacy in Boone was attempting to charge 76.00 dollars for an Rx. It has been 24.00 dollars for the past nine months. I concluded this to be fraudulent to overcharge a customer for the exact same Rx within the same company. I immediately transferred the Rx back to Concord where I paid 24 dollars.

I turned in 3 prescriptions to the pharmacy. I've been filling my medications at Walmart for about a decade and have filled the exact prescriptions for almost 2 years. I am in their system. The Pharmacist approached me and told me that he knows my doctor and this does not look like his writing. I was also told that they receive a lot of forgeries. I suffer chronic pain and severe panic attacks. I was horrified that he was accusing me of forging a prescription. He caused me to have a panic attack. He called the Doctor and found out that indeed, the prescription was written by my doctor but not before laughing with other pharmacy employees about it. My wife who also suffers extreme anxiety also had a severe anxiety attack over it. The customers inline were staring at us like we were drug addicts and then looking away. My instinct was to take it to another pharmacy but it would have looked like we had forged it. We felt stuck and helpless.

I had a duplicate prescription I had done a little over a year ago. The prescription I have now is fine. I paid $75.00 for it. I went out today to get the prescription filled and they refused to do it. I drove 40 miles to do it. Not happy! She said it was over a year old and didn't have to fill it. What about people who can't afford to go to the eye doctor every year? This is disgusting. Don't go there! My lenses are blurred and now I have to get a new prescription and will be out the gas and the $75.00 for the new prescription that I already paid for.

Went to pick up my prescription's and the Pharmacy was closed (date 10-30-10). Sign indicated the pharmacy would be open from 9am to 7pm. I drove 15 miles to get my medicines and a few other items.

Went to the Service desk and they told me that the pharmacy would be open by 2pm which was a great inconvenience to me to wait that long to get my medicines because my husband is not to be left alone for that amount of time. So to pick up my medicines, I would have had to drive 60 miles both trips. I talked to a Manager and he indicated there was nothing they could do about it.

My wife had to get a prescription for my 3-week old son for a yeast infection in his mouth called thrush. We had the prescription filled on Friday, October 15. We followed the instructions the pharmacist gave us at the time of the prescription fill up. The pharmacist verified my son's name before presenting my wife with the medication.

On Thursday, October 21, we received a call from Wal-Mart pharmacy stating they gave us the wrong prescription. They stated they gave us another person's prescription. Thankfully, it was the same medication, but a lower dose of it.

I want to know where I should go from here. The Wal-Mart pharmacy obviously violated HIPPA with this incident. We have all the information for the other pt on the bottle. They verified my son's name, but still gave us the wrong prescription. They could have given us the wrong medication and this situation could have ended up fatal for my 3-week old son. I want something done about this. Who do I need to talk too?

I took a prescription for Fluticasone 50 MCG Spr Roxane. I picked it up, paid for it and when I got it home, the directions told me to take off a clip around the base of the bottle--prime the bottle and take the top off. There was no clip on this bottle and no cap. So I took the bottle back today and showed it to them. The girl told me that I took the clip off and I lost the top. I asked her if she was calling me a liar and she gave me a lot of mouth. I thought the head pharmacist should have intervened. I get all my prescriptions there and used to get them on Palmetto Park Road before they closed, so you know that I have been using Walmart for many years. I was a businesswoman for many years--retail and wholesale business--and I would never infer that a customer was lying.

I went to Wal-Mart Pharmacy this afternoon to get two prescriptions filled. I specifically told the pharmacist that I would like easy open caps on both bottles. I was informed it would take approximately 25 minutes to fill my prescriptions. This was fine with me as I had other shopping to do. I went to the pharmacy. While I was waiting for my medication, the pharmacist approached and said that one of my medications was not covered by my insurance. I asked him to call my insurance company and they would override the system so I could get the medication. He told me he couldn't do that and if I wanted the script, I would have to pay over $15 for it.

Another thing, when I returned home to take my medication, I found not only was there a child-proof cap on the bottle, but also the instructions were not typed correctly. I won't deal with the store manager on this issue as he/she has nothing to do with the pharmacy itself. I feel that if I had not read the written prescription, I would be taking the medication in the wrong way, since it has been improperly labeled according to the way the doctor wants me to take it. I had to go to a different pharmacy to get the other prescription filled that Wal-Mart would not fill for me. The other pharmacy promptly called my insurance company to get the override. I don't feel well enough to be driving almost 5 miles one direction to return to Wal-Mart to correct the mistake that was made.

Yesterday 10-17-10, I took my niece and nephew to our local emergency room. The ER physician prescribed two prescriptions to each child. We arrived at the Wal-Mart pharmacy at 10 minutes till 6:00 pm (the pharmacist said it was five minutes till 6:00 pm) to get the prescriptions filled. The cashier told my sister-in-law that they could not fill the prescriptions, because they would be closing in five minutes and did not have time. When my sister-in-law came back to the car and told me what happened, I immediately called the pharmacy. The cashier answered. I asked her what time they closed and she stated 6:00. I asked her, "Why didn't the prescriptions get filled?" The cashier stated that "several others were ahead of her and that they did not have time to fill any more before the pharmacy closed".

The pharmacist then got on the phone and I asked him the same question; he said, "We close at 6:00 and we did not have time to fill the prescriptions." I then stated to him that "we arrived at 10 minutes till 6:00". He argued and said, "It was five minutes till." I then said, "Regardless of the time, you were still open when we arrived and needed the medications filled." FYI, when I called the pharmacy after my sister-in-law got back in the car, it was 5:58 pm. And we were on the phone for 4 minutes and 44 seconds.

At 9:15am today, I dropped off my refills at the pharmacy, and at 7:00pm, went to pick up my medicine. The medicines were not ready so I had to wait 40 minutes while they filled my prescriptions. That is totally unacceptable. I get this same inept and uncaring service almost every time I use that pharmacy. I use that pharmacy because I can do other shopping at the same time. There is a Walgreens and a Rite-Aid at the same traffic light as Walmart. If I continue to get the same poor service, I am going to move my prescriptions and do my other shopping at Kmart and Target. They are all in the same vicinity. This has been an extreme waste of my time and has indeed tested my patience.

Over the past 12 months, I have had at least 10 errors with our pharmacy. They tell me my prescriptions are ready. I call before going and they are not. I have had the wrong prescriptions filled also. My main complaint is Quality Control with the tech's, not the pharmacist. We also have unbelievable waiting lines at our pharmacy, many times to finally get to the country then find our prescription not filled as we were told on the phone it would be.

I have been lied to face to face many times. If you have not had complaints on this pharmacy, I am sure it is due to the people thinking it would not do any good, as I have done for the past two years. I am a heart transplant patient waiting for a new heart. I must have my prescriptions done and done correctly.

According to our tech's, "they make no mistakes. I assure there is a great lack of quality control at our pharmacy." I am satisfied with the pharmacist, as there have been few mistakes but very disappointed with the tech's mistakes and their rudeness. It is 35 miles to the next closet Wal-Mart pharmacy.

Any help you can give us in this store would be greatly appreciated. To hear many more complaints all one needs to do is monitor the long lines or the phone. Please keep in mind it usually takes more than one visit to the pharmacist to get it right.

The Pharmacy shorted me on my arthritis pain medication by 30 pills. When I asked why, I was told that my insurance would only pay for 60 a month. I asked them to fill the prescription as the doctor had written it and they gave me 30 more pills and charged me for 60 which the pharmacist told me was for 2 months.

I left unhappy because no one there could understand that all I wanted was my prescription for 90 pills filled. I am disabled and living with a lot of daily pain and muscle spasms. I had waited over an hour for them to get it right and they didn't. I called later and asked to talk to the pharmacy manager. After 10 minutes, I got someone who claimed to be the pharmacist who took responsibility, wouldn't give his name, told me to come pick-up 30 pills they owed me and to talk to a pharmacist the next time I refilled my medications. This is the only answer to my question of why can't you fill my prescription as the doctor wrote it?

I paid $160 for an inhaler that is basically useless. I can't even tell that it puts out the medication when I inhale and it certainly has not improved my bronchitis whatsoever. My bronchitis is no better because of their medication. Actually the home remedies I have used are far more effective. I want to know how these companies are allowed to charge exorbitant rates for inferior quality products.

Took presciptions for both my husband and myself into the Walmart in Corsicana, Texas. I was told they were about to close for lunch. They would not take my prescriptions. When I returned and the clerk asked if I was going to wait, I was told in store, wait would be an hour or more. I said yes I would wait then I decided not to wait and called my daughter to pick them up on her way home. This was at 2:30pm. At 5:30pm, my order was not ready. It was after 6:30pm before it was ready and then they informed her one order was only a partial. This is not the first time this has happened. They also have told me they have called or faxed the doctor to authorize a generic and when I called the doctor, I was told no, they had not.

Great job! 9/21/10. I needed to price insulin for my dog. Yes, my dog "Fred." I went to the pharmacy. She could not have been more generous with her time and knowledge. I wish I got her name. She explained Wal-Mart worked hard with a company to lower prices for us. To my surprise, she told me the price for the same insulin I have been paying $54.99 plus tax is $24.88. Hats off to you guys! Look at the savings. Thank you very much. My receipt says 9/21/10 10:43 am. So the lady at the pharmacy was there around 10:15 am. Wal-Mart just backed up the commercials.

I went to Wal-Mart on 8/20 to pick up my prescription. When I arrived at the counter, the pharmacy tech advised me my prescription was placed back on the shelve and I will need to refill the prescription again. Once I arrived at the counter, the representative advised me the prescription could not be filled because it was expired (however the prescription will not expire until 8/21) upon further research she advised me she could not fill the prescription because the prescription was picked up on 9-8. I proceeded to advised the clerk I did not pick up the prescription and needed to speak to a manager. The pharmacy manager came to the counter and stated there was nothing he could do and the prescription was old anyway.

The store manager James ** and a shift supervisor named Jeanette also came to me and I began to tell Jeanette my situation. She advised me there was nothing she can do. She became frustrated with me and walked away, at this point James called her and asked her to come back. James proceeded to tell me he understood how I felt but how can he understand how I feel when within the same sentence he told me there was nothing he could do for me. Jeanette, the pharmacist and the three pharmacy clerks were behind the counter talking about me as if it was my fault they gave my prescription to someone else.

I work for a specialty pharmacy and if we mailed the wrong prescription to the incorrect patient, our representative will be trained and coached accordingly, no one seemed to care my prescription was given to the wrong patient. So many things were violated for instance HIPAA and other thing. I am so disappointed on how I was treated. I cannot believe no one cared or even wanted to help me. I hope none of them go through what I went through with a life threatening situation.

I just left my doctor's office after being examined for a cracked rib. My doctor decided I needed Codeine cough syrup to help stop coughing and control some of the pain. Also, he prescribed Vicodin for pain. He also prescribed two other medicines to help control my sugar levels.

When I went to fill my script and was told they (Walmart) would not fill my script because it had two controlled substances on it, I got extremely mad, but I did not want to fight with them. Rather I demanded my script back and told them they lost a customer and left. If a doctor prescribes medicines, who are they to say we won't fill it? Are the pharmacies in charge of your medical care or are the doctors? So, I'm sitting here now in extreme pain because the Walmart pharmacy would not fill the script my doctor gave me because they said people could kill themselves with two scripts like these.

Planning a vacation over the weekend, I realized that one of my medications was going to run out during the vacation. So on Monday morning, Aug. 30, 2010, I phoned my local Walmart pharmacy to explain my plans for a vacation and how early could I pick up the prescription. I was informed by the pharmacy technician that I could pick it up on Friday, Sept. 3, 2010, so I planned accordingly. On Thursday afternoon, the 2nd, I called Walmart Pharmacy and requested the refill. I was told it would be ready by 11AM Friday, 3rd. Friday, Aug. 3, 2010, I phoned the pharmacy to see if the prescription was ready and was referred to the Pharmacy Manager. The manager informed me that they could not fill the prescription until Sunday, Aug. 5, 2010.

I asked why and explained that I had phoned twice before. I had planned a vacation around this date and I was told by the Pharmacy Manager that even though their computer says that it could be filled that day, Aug. 3, 2010, the computer was wrong and he could not fill it until the 5th regardless of what the computer said. "DHEC would not allow it", not the DEA. As I was under the impression that they controlled prescriptions, not the Dept. of Health and Environmental Control, that made me suspicious. Then I've heard the "computer's wrong and I'm right" before and the result is always in favor of the computer. Rather than ditching the labor day vacation, I phoned my local CVS pharmacy. I asked them if they could check on the prescription at Walmart for me and if there's anything they could do. They did and informed me that they could have it ready in 30 minutes.

When I picked it, I asked about the guidelines they used. Was it different than Walmart? I was told that the guidelines are made through the DEA and their computer system reflects that. If their computer says it can be filled today, it can be filled today. The pharmacist did not know what system Walmart used, so I told him the story and he just chuckled.

I stopped in today Sunday August 29,2010 to pick up a few items and most of all my prescription from the pharmacy. As I approached the pharmacy, there were two customers ahead of me so I waited for my turn to be waited on. After waiting approximately 10 minutes The clerk (Diane) finished waiting on the customer that was ahead of me for some apparent reason stepped over to consultation area leaving me standing there and started talking to one of the employees working in the back who was helping a customer that had just walked up to that window.

Diane came from behind the counter and proceeded to helping this person that had just walked up to the window so I just continue to wait as she was about to return another person wanted her to help them and I said to my self enough is enough. I am not going to be ignored any longer so I raised my voice at her and told her that I have been standing in line waiting and you are helping those people. They just walked up just like the other lady I want my prescription now. She had the audacity to tell me that she was helping her customers. I said to her and what do you think that I am. I was devastated she ran my blood pressure up and I told her. I also told her that I was taking her name and reporting this bad customer service to management.

I attempted to speak to the store manager while I was there in the store but was told that he was not there today. I was told that I could speak to one of the other managers on duty and I did. She asked me what happened. And I explained to her my experience at the Pharmacy with Diane. She said that she would speak to her and that if I felt that I wanted to report a complaint to the home office that was my right. Her attitude and demeanor toward me is what made me report her. Usually, I don't let things like this get to me because of my health but as I stated earlier enough is enough.

The customer service in this pharmacy needs some improvement. The staff is not really friendly, a little disgruntled is the word that fits. It was opening and seeing a huge line waiting for the pharmacy might promote being disgruntled. But this line is also what I want to discuss. At 9.15 am, I was standing in line at the pharmacy. There were 8 people behind me, 5 in front of me and only one cashier. I have been in retail for 20 years and this is not good customer service to have that big line and one cashier. Some people were upset and needing their medidine so they can get to work. Apparently this line and problem is quite common according to others standing in line. Thank you!

Following my 10 month old son's surgery, I dropped off 3 prescriptions to be filled and said I would return for them in a short time. I returned a little less than 2 hours later only to be told that they didn't have 2 of them. One of them was crucial to prevent spasms and pain. They did not bother to call and inform me of this, but said they would locate a pharmacy that could fill the medications. One of the 2 unfilled prescriptions was located and phoned to another pharmacy a common antibiotic that Walmart didn't have! The medication for spasm and pain would have to be located and phoned somewhere else.

After watching my son cry in pain for a little over 3 hours, I phoned the pharmacist who said she had not been able to find it. I made 1 phone call to the local Walgreens and was able to locate the medication. I called Wal-Mart back and asked them to please phone the Walgreens ASAP because my son was in terrible pain. The pharmacist said she would do that. But after arriving at the Walgreens 30 minutes later, they said they had not received the info from Wal-Mart. I realize the pharmacist is busy, but I find it unconscionable that they would make a 10 month old baby wait for over 4 hours in pain. In addition, I have no idea how long it would have been if I had not called to follow up on the matter. This is just another example of the poor service customers receive at Wal-Mart pharmacies. Absolutely ridiculous. 10 month old infant in severe pain for over 4 hours after reconstructive surgery.

Wow. my mother went to fill her prescriptions at Wal-Mart like usual and to what a surprise, more problems every time-- but this last time, I thought corporate should know. My mother had a 30day Effexor script that had no refills and her new script was a 90 day script. They filled filled the 30 instead. What are they doing? Do they know how to do their job? We called and had that problem fixed but my main concern is Dr. *** prescribed her 180 vials of Albuterol which ends up being 540 ml. Well the pharmacist keeps giving my mom 180 ml instead which is only 60 vials and only lasted my mom bout two weeks. When we bring it up to the pharmacist to have filled, they refused to give her 180 vials, only 180 ml and their response is, "Well, your doctor is wrong. 180 vials is too much."

So let me ask you who the hell is a pharmacist to say the doctor is wrong. My mom has COPD and emphemia and now because she been dealing with this for several months with your pharmacist, she is now on oxygen tanks. Let me tell you, if she gets her medicine to take like the doctor wants she would not be as bad as she is now but my mom don't like to complain or have an argument with anybody so she has been just dealing with it. Well because your pharmacist is only giving her half of her vials so she isn't getting the proper amount of medicine her doctor requires. She is getting worse. If this don't get fixed, I will be contacting FDA and BBB then my lawyer. Because of you my mom is worse and this will be addressed or I will take farther action but for now I am giving you the opportunity to fix this issue. Remember, you're a pharmacist is not a doctor and just think how many others are you affecting by not checking your staff?

I went to Walmart to fill my wife's prescriptions. I needed to refill her Alendronate 70mg and her vitamin D 50k tablets. I was told that I would have to come back for the Alendronate because it was too early for them to be able to refill. They could refill the vitamin D however. I don't believe this as both prescriptions were given to her by the doctor on the same day and both were previously filled by the same Walmart on the same day. I believe it is a tactic used by Walmart to force customers to come back to Walmart stores. The more you are at Walmart the more you will spend there.

The following week when I returned to pick up the prescription the line was 6 customers deep and I only needed these pills. I wasn't going to wait 45 minutes to get the pills. Only 1 cashier was working and things were going very slow. I turned around and left and had to return another day. There is no logical reason why I should not have been able to get both prescriptions filled with my 1st visit.

I wouldn't be so upset except this has happened with her regular prescriptions also. I feel it is Walmart's way of getting you back in the store. Also, they didn't say they didn't have the prescriptions they said "they couldn't be filled because I was trying to fill the prescription to early". It is no different then when they say they don't have enough pills and I will have to return in a few days to fill the rest of the prescription. It just means another trip to their store. I am sure they smile all the way to bank with that.

I went to pick a prescription today 8/19/10 that had been called in two days preceding. I was kept waiting at the drive through for 30 minutes before I got my prescription. The people at the pharmacy said my call went to Houston and they had not processed it yet and that they were understaffed and busy and had not processed it yet.

I am very upset because I called it in 2 days ahead of time and it still was not ready, although I was told when I called it in that it would be ready today. I do not understand why it had not been processed and ready at the time indicated and am very unhappy. I may even change to another pharmacy. This is not a legal issue, just a complaint about economy of time.

Why can't I find vitamin easily? Why abandon alpha numeric stockin' and sectionalizing Vitamins? I have extreme difficulty finding the Vitamins I am looking for. D**b, d**b, d**b! I noticed others are using the "Biblical system," seek and perhaps ye shall find!

Re: Cephron Supplier and/or Manufacturer of a drug named "PROVIGIL" for Wal-Mart. If I can not obtain this drug I will not be able to drive a car for long distances as well as other limitations due to Narcolepsy. I have Medicare Part D with Aetna and have just entered the doughnut hole where I have no drug coverage at this time. My physician Asell as Cephlon tell me that there is no satisfactory substitute for this drug. The retail price of this drug has doubled since April and there is no other source of supply except Cephron. The current price at Wal-Mart is $1,675.00 for 45 days supply which is competitive with other large retail drug chains.

There is no way that I can afford to purchase this drug without the insurance and no alternatives at present with insurance. Surely Wal-Mart and the other mega chains can bring pressure to bare without bringing the federal government in to correct the current problem. Ultimately, you will end up taking the financial loss in the process of correcting this problem and you don't deserve that. My complaint is not with Wal-Mart unless they don't try to help their customers with such hopeless problems.

I went into the Walmart pharmacy to get my prescription filled as I have for the previous 5 months. I handed the lady my prescription, she looked at it and said they cannot fill it because it was not from that town. I recently moved from Largo, FL up to Crawfordville, FL in February 2010. I told her they had filled it since March. She said they have a new policy; they will not fill any prescription that isn't from a local doctor. My doctor that I've been seeing for the past 12 years is located in Okeechobee, FL. He has been the only doctor that has been able to help me and I was fortunate to find him.

She then said, "We especially won't fill any prescription from South Florida." I've been unemployed since January 2010, lost my house in Largo, FL. I don't have the luxury of health insurance anymore. And she told me I need to use a "local doctor". I felt very discriminated against. This just says to me I can't pick my own doctor in any town I want and save money on prescriptions that I can't afford anyway. Thank goodness CVS didn't have the same ridiculous policy even though it costs more. Walmart, in my opinion, is trying to create a monopoly for doctors in Crawfordville, FL which is just wrong.

I live a couple blocks from this pharmacy. I spend hundreds and hundreds of dollars in medication every month, but I am getting so upset with the poor customer service this pharmacy has. Every time when someone comes to drop off a prescription, you can stand waiting and waiting in front of the technician at the window. And if they are doing something on the computer or doing something else, they will ignore you and they will not greet the person by saying hello or hi to you; they will not even say, "I will be right with you." I think that for a place like this, they should have better, courteous personnel. The clerks at pick up end, they are really nice; but the pharmacy techs have no customer service at all.

The other day, I dropped off a prescription that should be charge to a workers' comp case. They told me that workers comp would not pay for it, so I told them to run it thru my insurance. They did and I end up paying for the co-pay. They told me they were going to run again after it was approved by the case worker and that I should get a refund after workers comp pays for it. Three days later, I talked to the case worker and she told me that she has approved some medication for Walmart pharmacy. I went back to the pharmacy and I spoke with a tech. She told me that I never paid nothing for that medication. That really bothered me because basically she was calling me a liar. I went home and I brought back proof that I had paid for the medication. She still insisted that I never paid for it. Then she went to her computer and she tried to tell me that I picked up some other medication that day. I told her, "No." That was the only medication I picked up and there was another regular medication that was filled that day (07/31/10) along with the pain medication, but I only pick up the pain medication.

My regular medication just had pick it up that day (08/06/10), after 1/2 hour prior to all this. I told her, "I just picked up my other meds about 1/2 hour ago and I can bring you the receipt." She insisted this was the meds I had picked up a few days before. I end up leaving the pharmacy very upset with no refund and the worst part that really upset me was that she basically said I was a liar.

It takes a lot for me to take the time to write and make a complaint but I have just had it with your service, it's the worst.

The Wal-Mart Pharmacy's in general have a very bad track record of screwing up my orders for a long time now. I drive an extra 10 miles to the Pharmacy on Truxel Rd in Natomas, CA just because they seemed to be the only Wal-Mart Pharmacy that could get my orders correct. Now, Donna, the girl who ran that Pharmacy, has left and this Pharmacy has become a mess like all the other ones.

I have been a customer of your Pharmacy for over 10 years spending at least $ 300.00 a month out of my pocket since I have no insurance. My prescription for Prograf is a life threatening order and can not be missed due to a Liver Transplant in 1997. I truly don't trust your facilities at all, I can never trust that I can put in an order and it will be there. I can't tell you how many times I have gone to pick up my order and it was not ready, even days after placing it and no phone calls to tell me there is a problem. None at all.

This time, I called in my Prograf. I told them they had to transfer the Prescription from the Huntington Beach, Walmart. The girl on the phone looked it up, found it and said it was done, then asked if I wanted generic and I said yes. She said they had to order it and it would take an extra day, I said fine. 3 days later, I go into your Pharmacy and they told me my doctor had not approved the order. My prescription still had one refill on it. Then I asked what Doctor denied the refill and they sent it to my General Doctor not the Transplant Center Doctor. I told them this and then they said they didn't have the information for the Transplant Center. I have been going to this same pharmacy for over 10 years and gotten all of my Prograf from there and they don't know my Doctors information. Well you did at some point, you have lost it then?

In the meantime, I am totally out. They still don't have approval. I told them there is still one refill left on the old one and now they tell me on a Friday, it will be Monday before the order can be ready. I am out of a life threatening medication, I can't wait for Monday! I told the guy behind the counter he needs to give me at least 6 pills to hold me until Monday and he didn't even speak to me. He kept doing things on the computer and ignoring me until about 5 minutes later he gives me 6 pills after I mentioned it 3 times to him.

I seriously doubt that my prescription will be ready when I come in on Monday. If there is a problem, no one will call and I will drive nearly 20 miles for nothing as I have done in the past. Sure I will call first now but your people are total **. I am sorry to use that kind of language but it's a fact. I have had this kind of problem at almost every Wal-Mart Pharmacy I have been to, even had one give me my order of 60 pills that only had 30 pills in the bottle but was charged full price.

I went in to the store on Friday, July 23. to pick up a refill prescription that I had called in. The woman running the register couldn't find the refill. I asked if there was a problem and I was presented with 2 duplicate receipts from prescriptions I had picked up on July 12 and July 16. They claimed that I had not paid for the 2 prescriptions. I was stunned and asked them how that could possibly happen when they were run through the register with my weekly grocery purchases. The woman said, "Well, sometimes the cashiers fail to scan the prescriptions." I asked her how that makes the error my fault.

Then she tells me they have a report that shows I walked out without paying and asked me to pay her. I told her that I believed I did pay and wouldn't pay for them again because of their mistake. She told me to look for my receipt to prove I had paid. I don't normally keep weekly grocery receipts and I told her that. The pharmacist in the back was mouthing off the entire time and the cashier finally told her I would look for my receipts and call back. I was forced to pay for latest prescription at the pharmacy. I walked away humiliated and was crying by the time I reached the door.

I brooded over the mistake all weekend and went in on Monday to try and straighten things out. I was treated like a common criminal the entire time I was there. I asked for a copy of the report and they refused. I asked to see it and they refused. They finally admitted that the report is just a print out of everyone that picked up a prescription! I asked to speak with the supervising pharmacist and I was told she wouldn't be in until the next day. I asked that she be called to come in and speak with me and the woman got in my face and said, "She won't be in until tomorrow! "

I handed her a print out from the Alabama Board of Pharmacy that states a supervising pharmacist must be on site or able to be there in no more than 30 minutes. That made the entire group mad. I finally just asked for my total and wrote a check and told them I wouldn't be back. The cashier stapled my receipt to the duplicate receipts of my prescriptions. I asked her if I walked out if it would show up on the report that I had not paid. She sarcastically said in front of everyone, "It's just two little pieces of paper!". I asked her to just answer me and she finally said no, it wouldn't show on the report.

I did speak to the store manager and he couldn't have cared less. He said his hands were tied as far as the pharmacy. I was so angry and humiliated that I just left the store. They didn't care that they had slandered me, falsely accused me with no proof, and caused me to pay twice for 2 prescriptions. I am a widow raising a disabled son. My prescriptions have to be purchased along with groceries to remain within budget. I had to make an extra trip to the store to try and reconcile the problem. Paying twice for prescriptions has caused an economic hardship. I just don't understand how they can be allowed to do that.

On 07/18/2010, I had medication filled, pain meds and medicine for my stomach. I had heard that Wal-Mart would not give all the meds to you to count them before you left the store. Well, they are right. They gave me 10 pills when I was supposed to get 20 and yes they were of the pain pills. So calling anybody does no good at all their fingers do not work, maybe that's why they cannot count. They cannot use the buttons on the phone either it is ** that I am writing this and I still have not heard from Walmart. Even though I am in pain, there is a happy camper in Wal-Mart somewhere. Wal-Mart you suck. I tell everybody about this so they can count their meds. I put it on Facebook so many have been cheated out of there meds. Shame on you Wal-Mart.

I have Medicaid medically needy which means each month I must submit my unpaid medicines document to DCF. In order to receive the document from the pharmacy, I bring my driver's license, I have to go there in person because my signature is also needed. On my first attempt on 7-1-10, all of my medications were not on the report. So after explaining the error to the tech, I was told I would have to call on the next day to rectify error. I called in 6 Rx's to be refilled not 5, called back on 7-2-10 thinking I had given them time enough

I returned to pick up the report. This time they could not pull it up in the system but finally with the assistance from another tech it came up. Before leaving, I double checked to make sure everything was correct and pointed out two refills were not on the list. They said I had no more refills on my Sertraline TP ref# ** which appeared on unsold Rx's dated 7-1-10 or cyclobenzaprine TP ref# **. I never picked them up, I was assured they would all be ready for pickup on 7-6-10.

I proceeded to follow DCF's instructions. Unfortunately, there was yet another delay which was just rectified on Friday 7-23-10 by my going back to Walmart Pharmacy for yet another printout which did not have the 2 missing Rx's on it again and took to DCF. They apologized for the mix up, assured me everything would be cleared and ready for pickup on the following day which is today 7-24-10.

All of this time, I have been without my medications. I am feeling horrible, unable to sleep, mood swings bad, just bad. Then this morning, I checked the computer. Medicaid is open and I called just to make sure they were ready. After numerous rings at 10 am, I was told system was down but my medications were ready. But when I inquired about the missing refills, I was told to call back in 30 minutes. I dozed off and did not wake up till 1pm. I called, there was no answer, called again.

There was a lunch message on answering machine. I called back after 2 and then I was told system is still down and it was not her fault. I am extremely upset. No solutions were offered. I asked when did she think they would be up. My daughter seeing how much I am suffering took the phone and asked to speak to a supervisor in hopes to rectify the situation. She was on hold for 38 minutes, then she hung up feeling my frustration also.

In all, three errors were made after I had my daughter's and my prescription transferred to the Walmart. My prescription clearly stated 20 mg of Citalopram. But their staff instructed me to cut the tablet in half even though each tablet is 20 mg. On that same day, once I received this prescription and another (Tri-cycline), they both are labeled under my 12-year old daughter's name, not mine.

About 1-2 weeks later, I handed in a prescription for my daughter which is to calm her stomach problem. The doctor clearly told us, 1 tablet before bedtime, and it reads the same on the prescription. Upon receiving this medication, the pharmacist informed us to take 2 tablets daily. I corrected him, and after he verifies, replies, "Oh, you're right." This was the last straw, and I went back to our safer place of business: Shoppers Drug Mart.

My doctor called in a prescription for me at 10:30AM, and was told that it would be ready in one hour. I arrived at Wal-Mart at 1PM and was told that it was not ready and it would be about another half hour. Of course, I was a little upset. I hung around for another hour and went to the pharmacy to pick up my prescription and was told that it still wasn't ready and it would be a few more minute. Needless to say, I left pissed off.

There is no need of making a customer wait almost two and a half hours for a medicine to be filled when they said one hour. This happens a lot and not just with me. Another complaint is the customers smoking in front of the main doors where you go in. There is a state law saying that they have to be so many feet away from the doors. Some people don't care. Animals are brought in the store often. People say that they are service animals. I feel that they should show proof because I and others have seen dogs and cats in the store with regular collar and leash. There is food in the store and if they are not service animals, they should not be in there.

This is the second experience I have had with this pharmacy. This one was serious enough to report to the FDA. I, for the second time, was given a quote of $4.68 for my daughter's asthma inhaler. I dropped it off to be filled. It was to be dispensed for two inhalers. When my husband arrived to pick them up, he was quoted $84.00$! I work in healthcare so he called me. I spoke to the pharmacist who first tried to blame it on the new staff. When I told her that I spoke to the same staff member 4 weeks prior, she then used the reason that the cost was $4.68 a gram! Really? I have never heard of dispensing an asthma inhaler by grams. They are dispensed by units! Well, Walmart, you have done it again, ripping off customers!

On 7/13/10 at 3:30 pm, I turned in a prescription to be filled for my son. The prescription is a premixed oral antibiotic rinse. I was told it would take 30 minutes. I came back and waited in line again. The lady yelled at me that it wasn't done and told me it would take 15 minutes more. I came back 15 minutes later and waited in line an extra 15 minutes, only to be barked at again that it wasn't ready. The pharmacist decides to fill mine, finally. When the counter lady gave it to me, she didn't run my insurance and told me that the prescription was cheap enough and she wasn't running it. My children have state aide that I pay a monthly premium for (not free). She refused twice to run the insurance.

I started to make a scene about it and just then, 3 other customers came back that she had done the same thing to. Finally, she decided that she would run my insurance and my son's prescription was free! They are discriminating against their customers based on what insurance they have! I hope this is not a common practice at all Walmarts. Paola, KS Walmart needs their pharmacy investigated for customer discrimination and needs new employees with a lot better attitudes. It's sad that we live in a very small community and Walmart is our only major corporate store and this is how they treat their customers. I am very sad and I am not the only one.

At 8 am, I called in a refill and went to pick it up at 2:30 pm. I was told it wasn't ready but in the process; they would announce when ready. I sat and waited for 20 min and thought I might have missed it and waited in line. (There's always a line!) And when I got to desk, I was told it was in the process of fill. I wandered around for 15 min, didn't hear my name, so I went to the desk.

After 15 min (waiting in line), I was told that it's almost done. By now, I was furious and was going to leave, but it was a prescription for someone else. So I waited in car, fuming. I have never had a good experience at a Walmart pharmacy and would never use one. I told the family I would never pick one up for them if it's at that pharmacy. Don't ever use a Walmart pharmacy!

This pharmacy is having difficulty processing my wife's medication prescription. Our insurance hasn't decided on coverage, yet my wife still needs her medication. So we pay out-of-pocket and when I say that, the idiots will not process the prescription or will delay for as long as three days. Because of this, my wife has gone at least a week without her medication. This has been going on for the last three months and they still don't get it.

My wife is high risk pregnant and is taking the required medication as prescribed by her doctor. The pharmacy is continually dragging its feet on refilling my wife's prescription causing her to go as long as a week without her medication. Its aggravating and causing undue stress and strain to my wife's delicate condition.

I changed my prescriptions from CVS to Walmart about six months ago to save some money. Since there are several (7), I try to get them filled at the same time. Every single time, there has been something wrong. Either they are not all ready, they have run out of the medication, or they only have the medication in blister packs. And today (which broke the camel's back), they couldn't find one of my medicines in their system. Even though three months ago, they refilled it and I showed them their bottle! They said that I would have to call the doctor and get another sent. Needless to say, I did call the doctor.

However, I told them to transfer all my prescriptions back to CVS! Walmart pharmacy is a joke and I have had enough of the customer no service! Get this, in less than an hour, CVS called me and said that they had received my prescriptions from the doctor and asked what I was out of and how could they help me! Now, that is customer service! I learned a valuable lesson about customer service: "The bitter taste of customer 'no service' lingers much longer than the sweet taste of a cheap price!"

On 4-19-10, My daughter went to Walmart to fill a script for valtrex 1G while I was in the hospital .They did not have it but, they said that the policy was to fill scripts generically but if that was not available to fill it with the name brand at the same price. They refused to do this and I had to return the next day for the generic. I had been sick with shingles since the 12 of April, but only confirmed on the 4-19-10. My daughter returned to the hospital and was given a script for another anti-viral. This didn't work well at all. As of July 8, I am still suffering with shingles. And I believe that if I had gotten the script that I needed at the right time, my case of shingles would not be so bad.

I am diabetic and noticed that I was paying a co-payment for my test strips and lancets. Medicare always sends my supplement company (Physician's Mutual) notification to pay any extra that Medicare doesn't pay. Physician's Mutual has been paying Walmart the money but so have I. Physician's Mutual says I need to get the money back from Walmart and they say contact the insurance company. Walmart got the money twice so I would like my money back. So far to me it has only been about $25.00 but I can't be the only one who has this problem.

recieved my meds hydrocodone on june 25th 2010 6 of my pille were missing out of my bottle...... i would like this reported to the pharmacist board being it is the same lady as the one who took my friends meds i think she has a problem and makes the wal-mart here look terrible,,,,,,

the pharmasist took 4 of my refills off of my hydrcodone. reported to my dr. had to pay 280.00 to get my refills re done by t.b darji

I called the store manager of which told me that they had NO control over what the pharmacy did or does. Allot of help there! He also couldn't tell me who did! Why not? I can't recall this Pharmacists name but I'm sure it's on my records there of which I could point out directly. I found it on the initials of course and went to the Wal-Mart to check his plaque that I'm sure he forgot was over his head. He must have forgotten to obey his oath in order to get his degree to begin with. Some manner of keeping people alive!

I went about a year before doing anymore business with them. I will only go there when money forces me to. I yet again had to go there for two prescriptions that were way too much for me to get elsewhere or believe me I would have. At the rate of even Wal-Mart's cost I could only take half of it. I called for my refills of which said I have 3 until 01-2011 and one went through fine yet the other did not. I called and talked to them asking them what the situation was. It was for Wellbutrin 150mgs (Bupropion) and the pharmacist that I was told to talk with had left for lunch. I was told to call back later. I did just that to find out that she had gone. I then was talking to another pharmacist. He (David) told me that Amanda was gone and that she put a stop on it but there was nothing in on it that warranted that from the doctor and he wasn't sure why she done it. YET he couldn't fill it until he talked with her. Now mind you he was also a pharmacist.

I was polite but this gets old and to have to do without medication of which I've had to do several times over and over isn't much of a pharmacy to begin with. Any pharmacist that closes a prescription down for the very refills on it without explanation should allow the other to fill it. Amanda should have at the least been required by law to put down the reason this was done. It can only be a mistake just as the pharmacist told me it appeared but he had to check with her first. Thank God I had one pill left when I called and I told him to get it right with her and call me tomorrow. I hope they do that but who knows, I may be told not to return again!

To be honest I don't know where these pharmacists come from or how much they are getting paid but this store at 1478 must be checked. They don't need warnings before someone does something; they need someone in plain clothes to watch how they deal with you. See how rude all the workers are and don't dare take anything in there for pain! You will be treated like a white trash drug pusher even though I have four ruptured vertebra into my spinal cord! I don't owe all my ailments to them. They just need to do their job! PERIOD! Someone needs to get this checked before this pharmacy is sued and closed because if I go one more time and have any of the same situation to occur again, I will get in touch with the Process through the State of Ohio to make a formal complaint that does more than allows me to vent on an online form! That I can promise everyone that reads this and to that store in general. IM SICK OF THIS TREATEMENT! We are not DOGS!

The first time I had to go through withdraw so severe that it was almost a situation for the Emergency Room. I was taking a strong pain pill and muscle relaxers that was to be filled when it occured. The second time was today of which is 06-22-2010! As Ive stated of which drug it was and I did have one pill left. This is the very reason I dont care for that pharmacy. Its cost friendly but the staff are so screwed up that they take peoples lives into their own hands. This must stop and I will testify to that for anyone, along with look up that pharmacy name that told me not to return and the date on it as well. It was less than one year ago!

I wish to complain about the blue plastic trays which contain many meds today. It is very difficult to extract the meds when ones arthiritis is acting up. The trays are also very cumbersum to travel with. The bottles are much easier and I would think much cheaper.

My complaint is about an incident dated 11/17/09 during which a pharmacist, Brian K., employed at the Wal-Mart store located in Warminster, PA refused to give me a proper and courteous service, instead, he and the security guard on duty subjected me to extreme insults and humiliation. When I approached the manager on duty, he crudely disregarded my request to have a joint meeting of all involved to resolve the problem. Instead, this manager sided with his employees and further joined them in their malicious assault. There have been two other incidences in which the same pharmacist had intimidated me in front of other people making the 11/17/09 incidence the third assault on me from him. Completely frustrated and depressed by the incident, I filed a written complaint with the Customer Relations Manager, Wal-Mart Corporate Offices on 11/22/09.

A copy of my 11/22/09 Complaint to Wal-Mart Corporate Office is herewith attached to describe the incidence in detail which I urge you to read first. To this date Wal-Mart has given no written response to this complaint. Instead, between 11/17/09 and 12/17/09, the corporate office had two assistant managers, both from the Warminster store (and their names not recognized at the store), and a Marketing Manager, Mike Dolan, call me. All these individuals refused to get a copy of my complaint filed at the corporate office. Instead, each insisted on me giving them my long verbal statement which I ended up giving to them over and over again. When I asked them how I would know the truthfulness or the accuracy of what they noted down as my statement, they ignored the question.

During all my verbal statements, the Wal-Mart managers repeated the same question, "Did you throw things at the pharmacist?" Each time, I told them that "I did not throw anything at the pharmacist. And that I only tried to pass on my prescription slips and my insurance card to him over the counter so he could call my insurance company to determine the co-pay for a drug." Even the police officer who the pharmacist called on me asked me the same question, and I gave him the same answer.

During my conversation with Mr. D., he sounded very biased in favor of his employees but he did offer to talk to them. Noticing his bias, I asked him to get the answers to the following specific questions I had: 1. What did I throw at the pharmacist- so he had to call the police? 2. When both I and the pharmacist argued equally, and neither called names or became physical, what Wal-Mart- given right did the pharmacist have to call the police on me? 3. When the pharmacist threatened to call the police, I walked away from him saying that I was going to see the store manager. Therefore, if I was walking away from him, why did the pharmacist, or he and the store manager together, still call the police? 4. When I asked the store manager to resolve the dispute by having a joint meeting of all involved in his office, why did he have to make the crude remark "I am not taking you to my office!", as if I had committed some big crime? 5. Why has the security guard not been questioned by Wal-Mart about making the following insensitive remark to me when I was already walking out of the store, "You can't go out! You have been giving us a hard time. Now it is your turn!" considering that this guard did not know any part of my story?

Mr. D. called me on 12/18/09. He gave no answers to my questions as he promised. All he said was that he watched the video; and that he did not want his employees mistreated. He then added that I had the right to shop at Wal-Mart. What did he mean by his last patronizing but unhelpful statement? After several further calls to the Wal-Mart corporate customer service, Mr. Kevin C., the Wal-Mart Regional Director, called me on 1/20/09. Mr. C. also took verbal statement from me, and I again repeated my specific questions to which he said he will investigate and get back with me with the answers.

He called me on 1/26/09. He also said he watched the video- but admitted that he only saw some paper work being handed and saw nothing thrown at the pharmacist. As for my other questions, he only said he was sorry that arguments rose to that level of disruption. This sounded like covering up for his employees because all along the reason to call the police was "throwing things" and now Mr. C. suddenly changed it to "a disruption".

I did not go to Wal-Mart to cause disruption. All I wanted was a courteous like every one else, but instead, all I got was intimidation and harassment by three Wal-Mart employees who ganged up on me and later corroborated by their superiors. Calling the police was malicious, uncalled for and discriminatory. The problem should have been resolved by a meeting as I had requested. I therefore asked Mr. C. to send me his final response to me in writing or I would proceed to seek legal help. However, since then, I have not received any response from Mr. C. or anyone else from Wal-Mart.

In the police report (a copy of which I only got in February), the pharmacist has asked the police officer to advise me that "I was no longer welcome at the store." This is a harassment combined with an utmost arrogance. Wal-Mart, amongst other things must question the pharmacist as to who gave him the right to make a corporate decision of that magnitude! Also, Wal-Mart must be asked to retract its employees' action of calling the police, with a copy to me and stating that calling the police was a mistake and should not have been committed. This relief must be provided to me by Wal-Mart because a police record, even if benign, can harm or jeopardize my future financial and professional dealings with various organizations, and the proper considerations of my applications to these organizations.

It is evident from the series of events that took place that the three above-mentioned Wal-Mart employees, who were all White Caucasians, intimidated and harassed me because of the difference they saw in my national origin. Furthermore, their superiors showed a clear bias because they religiously took side of their employees and gave no due consideration to my concerns and welfare. These were acts of discrimination and there must be some legal compensation for which they must be held responsible. There is no way Wal-Mart can show that its employees treated a customer the way they did to provide a minor service, and that its managers acted the way they did to resolve a problem, when that customer was a white Caucasian, or even a person without a foreign accent.

In February of this year, after being denied any reasonable relief by Wal-Mart, I filed complaints with the Office of Attorney General of PA, and the FTC Bureau of Consumer Protection, but neither has taken any action so far. I now need help to know where and how else to file the complaint.

"By this letter I am submitting my complaint to you against the Wal-Mart pharmacist (Mr. Brian) who is employed at your East Street Road, Warminster, PA Store, and who, for no valid reason, inflicted extreme insult and humiliation on me on November 17, 2009, in front of the other employees and customers.

"This dreadful incidence took place on the evening of November 17, 2009, since which I and my wife first decided to stop shopping at Wal-Mart, but then, after giving it a further thought, realized that the pharmacist who embarrassed me in front of people, and the Assistant Store Manager who did nothing to ease the situation but simply joined the pharmacist in his assault, did not own the Wal-Mart, and that it would be wrong to make a decision based on their actions.

"The following information constitutes my complaint and my request to you to sanction a necessary action such that the other customers like my self are not subjected to a similar demoralizing treatment that I had to go through at the said Wal-Mart store:

"1. To give a background about my self, I have been residing in Europe, Canada and USA since 1958, and during that time received engineering degrees from Ivy League schools, and a doctoral degree. I am currently a citizen of USA where I have been living permanently for about 40 years holding responsible senior engineering positions both in the private companies and the federal government. 2. My wife Anju is also a highly qualified health care professional, and that both of us have shopped at Wal-Mart since 1986 and were also members of the Sam's Club for many years. We enjoyed years of good customer-store relationship in both places except for the three dreadful incidences when I had to deal with Mr. Brian. Following paragraphs describe the incidence which is the subject of this complaint.

"3. On November 17, 2009 I went to the Wal-Mart Pharmacy in Warminster PA to fill two prescriptions for Glucotrol and K-Dur (Potassium). 4. Only Mr. Brian was working at the Drop Off counter. He was talking on the phone and I was the only one in the line. For once I hesitated, because, during the past year, there were two incidences when Mr. Brian, who was then at the Willow Grove Wal-Mart store, talked down at me and was very insulting towards me. But then, I thought that may be things will be different this time, and I stayed in the line. After a few minutes on the phone Mr. Brian coldly asked me what I wanted and continued with my date of birth, etc, and I gave him the information.

"5. I gave him the two prescriptions and asked him if he could specifically find out the insurance cost for the K-Dur. I wanted to know the price because only about ten days ago I had gone to the same pharmacy to fill two other prescriptions (Lisinopril and a special Vitamin D), and I was told that the Vitamin D prescribed would cost me a whopping $820.00 for 30 tabs, which I could not afford. I therefore mentioned to Mr. Brian that I wanted to make sure that the K-Dur was also not as expensive as the Vitamin D had turned out to be.

"6. Mr. Brian did give me a price for the K-Dur, however when I asked him if that was the insurance price he said, no, because he did not have my insurance information. I told him that we had been using Wal-Mart pharmacy for over two years and that he would find my information in the computer. I knew that for sure because only a few days ago a lady at the pharmacy had filled another prescription for Lisinopril for me, and she was very kind and helpful to even take the tablets out of the aluminum sheet and put the tablets in a bottle for me.

"7. Mr. Brian got very annoyed. He raised his voice saying that I needed to give him my insurance card first if I wanted the insurance price from him, and he gave me back the prescription slips. 8. I told him that if he had asked me in the first place I would have given him my insurance card. I then proceeded to extend my prescription slips and my insurance card over the counter to him, saying "Here is my insurance card, can you now call the insurance company?"

"9. Mr. Brian talked down at me again, saying, "This is all what I needed. This is what you should have given to me before!" To that I repeated again, "Here is the card now, can you please call the insurance company now? By that time I was very frustrated and I had also raised my voice, but neither of us called any names or used any improper language against each other. 10. Mr. Brian yelled out, "Hey, Don't throw things at me! Or I am going to call the security guard and the police." I said, "I did not do any thing wrong to deserve a security guard or a police! Like that, I could also call the police on you! I am not throwing things at you! I am only giving you the prescriptions and the insurance card!" I then said to him, "I can't take this anymore, and this is the third time you have insulted me. I am going to see the store manager and make sure you don't work here to insult customers."

"11. I then walked away and asked around to find the store manager's office. A Wal-Mart employee directed me to the Customers Service where I went, and asked at the desk to see the store manager. Soon after, a male person approached me. I asked him if he was the store manager and he said "yes." However, I then noted that just before this manager had started walking towards me, Mr. Brian was standing next to him and talking with him, and therefore Mr. Brian had gone to the manager ahead of me. 12. I started to explain to the manager what had happened but he showed no interest and simply gave me a blank stare. I said to him that the incident had made my mouth go completely dry and if only I could have some water. But he said nothing. After listening to my explanation he only said "I have never heard anything wrong about the pharmacist." He then said, "I am hearing two versions. The pharmacist says "you were yelling at him and throwing things at him"

"13. I told the manager, "I didn't throw anything at Mr. Brian. I only tried to give him the prescriptions and the insurance card. We were both yelling. If you like, you can confirm this with the other pharmacy staff." But he showed no interest. I then suggested that the three of us should go to his office, and air the issue together. But the manager rudely answered, "I am not taking you to my office!" thereby making me feel like I was some kind of a criminal. 14. At that point I said to him, "I was insulted by the pharmacist and I came to you to complain about it. So, is this all you can do?" The manager then said, "You are now raising the voice at me. We want you to show respect." At that point, I said, "Alright, I am leaving the store and I will not buy anything here," and I started to walk towards the exit door.

"15. Before I could reach the exit door, I got the worst shock of my life, because the security guard very rudely intercepted me, and said to me, "You need to stop. You have been giving us a hard time. Now it is our turn." 16. Police car was already outside. Either Mr. Brian alone, or both he and the manager, had called the security guard and the police. Neither of them had the right to do that because there was no cause that justified such a nasty action. 17. One police officer took my driver's license and made calls from his car. After about 10 minutes he came back to me and gave me back my driver's license. He then said, 'You can go, and you don't have to wait for the security guard unless you want to. You should take your business somewhere else, and you should also contact the Corporate Office and file a complaint with them.'

"18. Next day I called the Wal-Mart Corporate Office, where a customer service representative took a short statement from me about what had happened, and told me that a manager will be contacting me in a few days. 19. Yesterday evening, a person, Mike H., called me, who to my great surprise was not from the Wal-Mart Corporate Office but, again, was another assistant manager from the Warminster PA Wal-Mart Store. Upon his insistence, I gave my detailed oral statement to him over the phone. I did that reluctantly because I am very skeptical whether Mr. H. will truly present the facts I gave him to his store manager, and whether they together will resolve my complaint fairly. Consequently, I am still sending this complaint to you, so that my statement is properly documented, and to make sure that a fair resolution to my complaint will result under the auspices of the Wal-Mart Corporate Offices.

"20. There were two other unpleasant incidences in which I got involved with Mr. Brian. Firstly: When Warminster store closed down about a year and a half ago, I called the Willow Grove store to transfer our prescription and insurance information to their store. Mr. Brian asked me to bring all the medicine bottles to him. I went to see him but I did not have all the bottles, so I asked him if I could give him a list of my prescriptions, or if he could get the information transferred electronically. Mr. Brian acted annoyed, and he talked down at me as if I was causing him inconvenience, rather than greeting me as a new customer.

"Secondly: Few months ago I called the pharmacy about the cost of another new prescription. I agreed to the price Mr. Brian gave me. Mr. Brian told me the prescription will be ready to pick up in about two hours. So after waiting two hours, I drove to Willow Grove store to pick up the prescription. However, when I got to the pharmacy, I was told that the prescription was not processed and that I would need to wait two hours. When I was asking the staff member what had happened and explaining that I had driven all the way from Warminster in vain, Mr. Brian rushed towards me all the way from the other corner of the pharmacy, and shouted "I did not fill the prescription because you hung up on me!" This outburst made me feel very uncomfortable in front of the staff and I said, "I don't hang up on people, and I would not have driven all this way if I had hung up on you and had not ordered the prescription." I then waited there for another two hours to collect my prescription.

"21. I went to Wal-Mart pharmacy only to get my medication. I did not go there to pick up a fight. The pharmacist and the store manager had no right to call the police or the security guard on me, because I did not commit any criminal act. By doing that, they went beyond their limits of authority and showed no care for their company's standards of ethics. The manager should have had everyone meet in his office to resolve the issue. Instead, the pharmacist, the manager, and the security guard ganged up on me just to satisfy their ego, and there is enough evidence that their actions that caused me the extreme embarrassment were motivated by their tendency to use racial discrimination as the means.

"22. Filing a police report against me by the Wal-Mart pharmacist, or another Wal-Mart employee, on November 17, 2009 can hurt me in future professionally, credit-wise, and even socially. I am therefore asking that Wal-Mart Corporate Office must do whatever is necessary to rescind that police report. 23. I am also asking that Wal-Mart must provide me written apologies from the pharmacist, the manager, and the security guard for their unprofessional behavior towards me.

"24. I am also asking that Wal-Mart must take necessary action to make sure that the three aforementioned employees, who caused me the extreme embarrassment and the emotional scar, do not repeat the same behavior towards another customer with a similar disposition.

25. I shall look forward to your favor of an early reply. Please feel free to contact me at my phone number or my e-mail address given below."

Both Pharmasist was so rude to me that my wife couldn't beleive that I was treated like that and Why would they even talk to a customer that way, esspecailly a disabled one at that. i was So upset that i had to sit down and catch my Breath. I have never been talked to that way. The pharmasist was so mad and i didn't know why? she was yelling at My Doctor's assistant, Dianne. Dianne called me and ask me if I was ok. she said in all of her years working for the doctor she has never been talked to that way by any pharmacy. I will get written complaints from Mrs Dianne. she said this shouldn't ever happened when I was in the right and My prescription was legal.

medicine called several times not ready .hours later not ready. sometimes the next day not ready. lots of times don/t even have what needed. sometimes needed at the day turned in. making several trips to get medicine.for example wife needed prescription couch medicine today 6/2/10 .was told it would be 6/5/10. before they would have it.

I have experienced many problems with Walmart No. 3489 located in Rosedale, MD. The only reason I am writing is because I have left this store on three separate occasions crying and with good reasons. My problems started one day during the snowstorm this past winter. I could not have my prescriptions filled because I didn't have all my insurance information. This information could have been accessed through the computer. This was the least of my problems. I was changing insurance companies and most of my prescription refills had to be transferred from Medco, a mail order pharmacy. After dropping off one of the prescription bottles on a Friday afternoon, I was told by the pharmacist that transfers could not be done on weekends. He explained that it is too difficult to reach the appropriate people. So I returned on Monday going without my Lisinopril all weekend. In another time, I dropped off my bottle to be transferred and was told it would take 24 hours and it was store policy. I told the technician that I just got off the phone with the Medco Pharmacy and it would take less than five minutes for the entire transaction. He still refused to call.

Now comes the bad issues. The reason I decided to use Walmart for all my prescriptions is the price of one medicine. I take Kadian 20 mg q12hr for pain management. After calling all local pharmacies, Walmart had the best price at $354.36. (The prices ranged from $354.36 to close to $1000.) After talking with Ms. Sunny **, I was informed to make sure I drop off the prescription 7 to 10 days to order the medication. I dropped off my prescription for Kadian on March 9, 2010. Two weeks later, I returned to pick up my prescription. Sunny ** told me that it was ordered twice and still hasn't come in. I was out of the medication and no one bothered calling me. Now I had to call everywhere locally to find my medication. Stamps and labels had to be removed from the original prescription. I drove frantically to Perry Hall to fill my medication. Ms. Sunny ** reassured me that the medication would be there next month. After picking up two medications on April 17, 2010, one being the Kadian, the price was close to $500. I didn't bother to check the prices until I arrived home. I knew the Kadian was $354.36 and I assumed the other medication made up the difference. The price on the Kadian was $489.79 after my insurance was deducted. This could not be right. I was quoted the price at $354.36. I called Walmart-Towson No. 5344 and was quoted $354.36. I called Walmart- Nottingham No. 2045 and was quoted a price of $354.36 for Kadian 20 mg. no. 120. Two other stores were called with the quoted price of $354.36. I returned to Walmart No. 3489 to question the price. Ms. Sunny ** stated that was the old price, the old NDC number. The new price was $604.62. How can Walmart quote one price for a medication and then charge a customer almost double?

As you are well aware, Kadian is a medication that cannot be discontinued abruptly. If I knew the price was not the quoted price and if I knew I would have so many problems with Walmart's Pharmacy, I would have never crossed their threshold. I left the store several times in tears and upset. I really cannot recommend Walmart Pharmacy to my many friends and family at this time and will probably transfer all my medications once again.

I have been buying a product called Titralac for many years at the Walmart in Castle Rock, CO. I take it as a calcium source and now, for no apparent reason, it has been dropped from their order. This is the only place that I have been able to find this item and I am very unhappy that I can no longer get it.

My wife and I both get a prescription for Lisinopril/HCTZ at the WalMart Pharmacy in Carson City. This particular prescription is purchased in bulk form by Wal Mart and packaged by International Labs, St. Petersburg, FL in the worst and most difficult form of packaging possible. It is a blister pack sufficient for 30 days and the blister pack is enclosed in a rigid plastic shell. The package is very difficult and disagreeable to use. As a former packaging engineer, I find this to be a terrible waste of packaging materials. What's wrong with a simple pill bottle at time of dispensing? A couple of disgruntled customers.

I don't know if there's anything wrong with this or not, but its kind of weird. I picked up my prescription today. I didn't really look at it until a little after 1:00 am. I have seen something odd. It was another label under my label. My medicine that I just picked up, had a label on it for someone else. I have this guy's information, age, his doctors, how many refills he has left, etc. I don't think this is very professional, and it can be risky on my behalf. It makes me wonder if someone could have tampered with the contents inside.

I went today, 4/28/2010, to pick up my mother's medicines and was informed that they no longer will take the time to put the pills in a bottle at our request for someone her age and disability. The clerk's exact words were, "We have 600 or more customers a day and if we do that for all, we would be behind schedule on everything." Well, my whole point to them is if my mother cannot get into her medication, then she will be less likely to have that medicines. Clearly, I was disappointed by the way the situation has been handled. It's been this way for months. We are going to be switching to another pharmacy for all of her scripts.

I have a severe back problem. I have had two MRIs done via proof. My doctor prescribed me percocet and/or endocet, an oxycodone for pain relief control. I have dealt with Walmart pharmacy for one year for all the medicines. The last two months, they say, "We don't have it," and handed me the script back. ''Tough," they say. I thought their job was to take care of person's needs by making sure they can have medicines on hand for patients in Alaska. We count on them up here because there are hardly any other places to go. They have let me down and couldn't care less in their attitude towards me!

No customer service whatsoever. My health situation dictates ''oxycodone." There are probably others whom have not complained. I luckily obtained a Watson brand oxycodone at Fred Meyer, but not as good as endocet. It's pretty bad when what you thought was your pharmacy (Walmart) doesn't have what you need and gives you excuses. I have not complained via manager because I complained a few years back with no results or contact. It seems that they just do what they want. I'll also mention that their lines are very long at times, and they see this but still only keep one person at check out line.

This is not a specific incident. Since Walmart has cut back on all of its help, the pharmacy service has been bad. One tech dropped a whole lot of prescriptions on the floor. He just threw his hands up, and walked through them. The next time, we waited so long for our prescription, over an hour, and the pharmacist gave us the $4.00 prescription free. The fault is with Walmart, not with its people.

They have always been polite and responded quickly. Now, they are harried, and sometimes rude. Walmart is going to lose many more customers. I myself am going to Walgreens. I had been buying Bran cereal for a few months for $1.78. I went in a few days ago, and the price was "2 for $5.00," as if we wouldn't notice the $0.72 raise in price. I didn't buy it and went to Save-A-Lot. These big stores are just sending everyone back to the little mom and pop stores, as their prices are pretty much the same. I now shop in my small town for things as it's too expensive to drive to Walmart, and have them overcharge me. Thanks for listening.

Please check into the Pharmacy at Osceola Store #4606. On 4/5/10, I called at 9:00 a.m. for 4 presp. and the girl told me they would need a fax from the Doctor. She said I'm faxing it right now. I called back at noon and they didn't have the fax yet. I called my Doctor's office and they did not receive the fax but the nurse said what medicine do you need and I will fax it right away. At 3:00 p.m., I wend to get my medicine and they said they didn't get the fax and I said the nurse fax it to you at noon.

They went and look by the fax machine and sure enough it was right there. They said it will be 20 minutes before we can have it ready. While I was waiting another person came for medicine and they couldn't find hers either. Another person and can and they didn't fill one of her medications. We have been going here since they opened and we had wonderful service when they first opened but now it seems like they don't care and they work on other things. There were 2 ladies working on computers side by side instead of helping customers. The Wal-Mart in Cedar Rapids is wonderful, we spent the winter with our daughter and used that Pharmacy and never had a problem. I'm sorry to say but we will not go back to Osceola.

The prescription was called in on a Thursday. My husband went to pick it up on Friday, 9:00 AM. When he arrived, they said it had not been called in. My doctor's assistant said, they had, and even gave the name of who they spoke to, so they called it in again. They told my husband it would be ready in 40 minutes. I went to pick it up at 1:30 and they were extremely rude, and said it was ready. After I waited for a while, and asked if it was ready or not, I heard the pharmacist tell the clerk (Monica) tell her it isn't, and to come back after lunch.

I asked for their names, and the cashier (Monica) turned her name tag around, and said "we don't have to give that to you". I asked for the number to call in and complain, they said, "1800 Wal-Mart". It was 1:30 PM. I used to give my business to Walgreens. Maybe I made a mistake taking my money to Wal-Mart. I heard one lady in a wheel chair say, "I need to go back to Walgreens". I believe. at a time when times are tough. and businesses need business, some companies, such as this one, needs to be a little more understanding to their money paying customers. I was not supposed to go out in this the weather. it was extremely windy. I was unable to take my medication, when the doctor asked me to.

I took in a new prescription. It was filled, but I realized after I left the store that the pharmacist didn't talk to me about the prescription, I didn't go back in. After I got home, I read the information that came with it, opened the bottle, and took a pill. I then read the warnings on the bottle when I then realized this wasn't my prescription. It wasn't my name on the bottle, and it wasn't the same medicine.

I immediately called the pharmacy and told them what had happened. The woman I talked to simply said, "Oh, we've been looking for that bottle of pills!" She didn't seem the least bit concerned that I had just taken a pill that was prescribed for someone else. I asked to talk to a pharmacist, and I told him what had happened and told him what the medicine was. He told me it was safe for me and shouldn't hurt me.

I took it back the next day and talked to the pharmacy manager. I told him I was concerned that this would happen again, and I didn't want this happening to someone else. This could have been life-threatening. I really think they need to change their policies or be more strict with the way they fill the prescriptions. I was told they do an incredible amount of prescriptions each day and get overwhelmed at times. That is an excuse.

They need more help or something, so this doesn't happen again! I was lucky I suffered no ill effects from this medicine, but my concern is that this will happen to someone else who may not fare as well.

When I went to pick up my glasses, I was given a pair that were absolutely the wrong color and size. When I put them on, they were so strong I couldn't see my hand in front of my face. The attendant insisted that I wear them and that my eyes would adjust eventually. I tried that and told her several times that I could not see. She told me in an angry tone that I have ordered them, so now, I was going to have to wear them.

I again explained that I could not see. Finally, after a long time, she checked the box of glasses that had recently arrived at the store only to realize that she had given me the wrong glasses. There was no apology or excuses. So now, we are on to the glasses that are mine. I have had them checked and rechecked and adjusted many times. I have never been able to wear them since they simply do not fit right. All that Walmart will do is adjust them again.

I called in to have my prescription refilled on Tuesday and told the person on the phone that this time I wanted the brand name not the generic. On Wednesday, I called to see if the script was ready and the auto check thing said that they needed to talk to me about my order so I did. They told me that my order was out of refills and to speak with my doctor. I told them yes, I know. I was just at the doctor last week and was okay for another year. They said I was to speak with the doctor and have him call in the refill. I called the doctor's office and they said no, they don't call in refills. The pharmacy faxes in a refill request.

So back with Walmart again on Wednesday. "Please refill my prescription with the brand name this time please." Again on Thursday, same deal. I had to talk with the pharmacist about the refill so I did again. Thursday, still no script ready, I called up, talked to yet another employee, "Please fax in my refill order to the doctor and I want the brand name this time. I will call you back in a few hours to see if it has been done."

So I called back and yes, they have finally faxed in the request but no doctor response yet. "Okay, fine but it better be done today. I have only one pill left. Make sure you fill it with the brand name this time." So a few hours later, I call and it's ready. I go to pick it up and guess what, not only is it not the brand name but they have given me the wrong amount of pills and milligrams, the same as the last order but not the new amount and milligram strength that my doctor just faxed to them! I mean *** this is people's health here, sometimes their lives, they don't know their jobs that it's them who asks for refills. Four different people couldn't put into the computer what I wanted and then they don't even look at what the doctor prescribes! I will never never, never use a Walmart pharmacy again!

Well, he was rude to customers. He leaves the pharmacy without another one in it which is against the law. He told a lady he can only sell one but go to another one and get more. He yells at other employees. The mangers at Walmart refuse to do anything about it I hear. He gave people the wrong medicine. My opinion is he is a very bad pharmacist and can really hurt someone by giving wrong meds. But he covers that up.

I am a cancer patient that has a prescription for hydorcoden/apap for pain. My doctor will only give this to me a certain amount at a time. In my case it is 60 pills per prescription. The last few times, it seemed that I was running out of pills before the allotted time. This time, I got a brand new prescription filled for 60 pills and I counted them and there are only 52 pills in the bottle. That is 4 days of medication for me.

When I called the pharmacy, I told them that I thought I had been shorted pills the last time I got then and that this new prescription was eight pills short. They basically told me I was lying. Now because I had to refill my prescription early, I will now have to go to yet another doctor for pain spending money I don't have. I would gladly take a lie detector test on this matter. Aside from changing pharmacies which will cost more money than Walmart, I have no choice. I wonder how many other people they do this to.

I had a ridiculous experience with Walmart Pharmacy today. I ordered a prescription on 02/26/2008, they said the medication is not available and it needs to be ordered. We said okay because I have to start my medication from 03/17/2010, otherwise I should have went to some other pharmacy. The ordered quantity was 15 injections; I have to take this injection everyday one from 3/17/2010, so I thought I have some time so I asked them to order the injection. On 03/12/2010, I went to the store to collect the medication (before that, I called about the order but very poor response over the phone). When I went to pick up the order, I received only 5 injections (1 box) instead of 15 (3 boxes), each box contains 5 injections. After coming home, I realized that there were only 5 injections.

The next day, I ran to the store and told the pharmacist that there should be 3 boxes, which contains 5 injections in each box. She told me, "I am so sorry, it is my mistake. I thought in one box it contains 15. I am going to order again. Please come and collect it within 2 to 3 days". That's where the problem started. They charged me for all 3 boxes. I have been going or calling the store almost everyday and inquiring about the order. Each day, they are telling some story. Meanwhile, I started the injection as I reached the date when I have to start and I started with the one box they gave me. That is sufficient for only 5 days. I explained her very clearly and she understood the situation and said "you will get it surely". I am visiting the store or calling everyday but the response was very poor.

The injections are running out and I went to the store to collect the medicine when only one injection left, I thought the order is ready. But I got panicked after hearing that they never ordered the medicine at all. Somehow it messed up. She apologized and said "definitely, we'll order today and within two days, you will get the order". I asked her about what should I do for the days I have to take the injection. She said, "I am sorry, that's it". It was on Friday and no pharmacy will get the injections until Monday, so irresponsible. Then I went to my doctor's office and explained the situation and my nurse gave me one sample injection for one day as she was 100% sure that I will get the order on Monday, today. I managed one day with the sample from my doctor's office.

When I called Monday morning, somebody picked up the phone and said "no, we did not receive the order yet" and asked me to call back at 2 o' clock. I called at 2 o' clock. Some other guy picked up the phone and said "no, we don't have that medicine yet". I got panicked and started running to some other pharmacies though I paid for the medicine and not received it as it is very important to me to take the dose everyday. I ran to some other pharmacy and asked them to transfer the prescription and they simply transferred.

After some time, some other person from the Walmart pharmacy called me and asked why I transferred the prescription. There is no communication between the employees. Then I said, "somebody from your store said it's not available so I transferred as I have to take the injection by 5:00PM". She said, "we do have the medicine". I got so angry and ran to the store.

There was nobody to talk about it. Standing there for about 15 minutes, finally somebody came and then transferred the prescription back and said "we need prior authorization from insurance". I explained him that I already got the prior authorization and I paid in full amount and not received the total order. He said, "no, my system is not accepting and I need prior authorization". I was literally crying about what to do as the time is reaching to take the medicine. Then I called my doctor's office, even my nurse tried to explain about the situation. He said the same about prior authorization, then she called the insurance to ask about prior authorization and they said we can't give the prior authorization as it's too early to refill.

Everything messed up. The manager is off on that day so there is no responsible person to take care of the patients. He said to call the manager but she is not picking up the phone. So ridiculous. The way they are talking is so irresponsible. Then I started shouting at the store "how can I get prior authorization (which I already got for the 15 quantity) in one hour from insurance for the one I already paid in full amount and submitted the prior authorization already?". I asked him, "can I talk to your manager?".

He said so careless that he/she was off. How could a pharmacy store run without a pharmacist? If one person is off, that means all patients have to wait until he/she comes? If it is a general item, it's okay. But pharmacy store should never run like this. What happens in emergency situation? Somewhat I am in the emergency situation.

After arguing for so much time, they gave me the medicine. It has almost killed my day. I started running from 1PM, it caused me so much mental pressure. They are literally playing with patients, so rude and reckless behavior. Almost 15 to 20 days I am roaming around the store. As a pharmacist, he can't even understand my seriousness. I should never go to Walmart again in my life. Also, I will tell as many people to avoid Walmart pharmacy. So please help me in giving a better lesson to them about not repeating this to other patients.

I called in a refill the day before my prescription expired. The system told me it was in stock and would be ready the next day. With the storms closing roads, taking out power and flooding my basement, I didn't have time to get the script until this evening. Before I drove out, I got a call from the pharmacy. The guy told me that they tried to fill the script today and couldn't because it was expired. They called my doctor who said I need to come in for a visit. I asked, "why are you filling it today?". He replied that it was out of stock. I asked why the system said it was in stock and got blown off? I asked, "Don't you call and tell people when something is out of stock?". A flat "no" was his reply.

This is the second incident of shadiness I've heard out of this place. A couple months ago, a friend fresh out of the hospital from a heart attack went to Hamilton Marketplace's Walmart and got screwed over. He went, dropped off his scripts and was told they'd be filled and ready at 6:30PM. When he returned at 6:30, he was told the pharmacy closes at 6:00PM, come back tomorrow. After 5-10 minutes of arguing to get his meds, they finally told him that they were out of stock and he'd have to come back after noon the next day. It then took him another 10 minutes of arguing to get his scripts back. All while turning red, blood pressure sky-high, less than 24 hours after a heart attack.

In closing, Walmart will tell you whatever they can to get your prescription in their hands, whether or not they actually have the medicines you need or not. Once they have your script, you are at their mercy unless you create a scene and make yourself look foolish.

I refilled my prescription order by phone early in the day yesterday and found that I had to wait until today, Sunday, to pick it up. It was supposed to be ready afternoon. But when I went in (and waited first in a long line to return an item) the pharmacy was closing and the obnoxious pharmacist said they were going to lunch now. It was about 1:30. The pharmacy was closed. It would open in half an hour. They closed the pharmacy? What? Is this some scheme to get people to wander around their store so they'll buy more? Walmart considers us to be two-dimensional stick-figures to be controlled. No way! I am not stupid, Walmart. That's outrageous.

He said their hours are posted and he pointed. I looked where he pointed and I saw nothing about closing on Sundays in the middle of the day. At no time did anyone tell me of these not-to-be-expected hours, not even the recording where I placed my order! Furthermore, who can be expected to be responsible for reading the store hours and remembering some *** thing like this? I don't live to remember to know about Walmart's *** procedures. Who could remember Walmart's pharmacy hours for months or years? And why should a customer be responsible for knowing an odd thing like their pharmacy closing in the middle of the afternoon?

I'm home right now. I'm pissed. I'm trying to decide if I should go back, ever. And it's raining. Who do they think they are that they can control people? I'm supposed to give up part of my Sunday to please Walmart? I do not live to give my time and money to Walmart.

On December 14th 2009, I went to the doctor and he had renewals called into the above pharmacy on all of my prescriptions from him. They failed to renew all of them from this doctor. They had to call his office for the renewals. I had to wait for my prescription. For days now, I have been back to the doctor again last March 8, 2010.

They were saying again that I have to wait for my prescription because they do not have a renewal on it (How?). They never give me a whole prescription and it was already renewed? They do not listen. While talking to the tech today, she could not listen to me because she was talking to someone else.

On Monday, March 1, 2010, I left a prescription to be refilled. They only had part of it, but they said that they would mail it to me by Wednesday. On Monday, March 8, I called to see what happened. I talked to Jason, the manager of the pharmacy, and told him the problem. I was a bit upset, and after a few exchanges of information, I asked him if there was any apology for the mistake. He said I didn't give him a chance to apologize. I told him that if they were really interested in the problem, an apology should be the first thing out of his mouth. He insisted that I didn't give him a chance, and he didn't have to take my abuse.

I asked him why I was not called to tell me why it wasn't mailed. He said that they should have called me. It seems that it's a $4.00 prescription, and they don't mail those, but as they didn't have the full amount, they would. I called the assistant manager of the store and asked her what the procedure is for dealing with a complaint. No real procedure for an apology first, it seems, but her attitude was far superior to Jason's. She would talk to him. I told her that I was going to make a complaint to corporate and also on Jason. She said okay to that.

On the busy day Saturday, the pharmacy closes from 1:30 to 2:00 because they say only one pharmacist is on duty at 2:00. The people were lined up 15 or 20 to pick up meds. We came back at 2:30, same, at 3pm still lined up. I went home without meds. This is stupid to close on this busy time in retail business for 30 years. I wouldn't dream of closing then. Neither would some I bet.

On Monday March 1st 2010, I placed an order for my 90-year old mother's prescriptions. I was told they would be ready at 3 pm. We arrived at the Walmart at 3:15 pm and stood in line for at least 20 minutes. When we arrived at the desk, we were told that the prescriptions were not ready and in fact, one they did not have in stock. We were told one of the prescriptions would be filled shortly, the other, we could possibly find another Walmart that could fill the prescription or we could come back tomorrow and stand in line and maybe they would have it.

I asked why we were not called earlier so we didn't make the trip to Walmart or could possibly filled the prescriptions some where else and we were told they were too busy filling prescriptions for winter Texans. My mother is not a winter Texan. This same thing has happened each and every time she goes to this pharmacy no matter what time of year. She gets the same two prescriptions and they never have one of the medications that is not common. She has attempted calling in days ahead of when she will pick up this medication and each time it is never ready! She and I were treated very rudely. I am in the process of setting up home delivery through her insurance but there is a turn around time and she will have to deal with this pharmacy until the prescriptions can be delivered to her home.

My doctors office was out of samples of a medication I was taking to see if they were right for me. They called in a prescription at the Independence WalMart. I went to pick it up today and asked the man in the pharmacy if there was a charge. He said, "Yes, unless you want it on a insurance card." I said I don't have insurance but my doctors was out of samples to see if this medication would be right for me. He said I better call my doctor because they don't give samples out. I said okay.

Then as I was getting ready to call my doctor I heard him say to another employee, "Can you believe this guy thinks we give out free samples here!? What does he think this place is?! Some people!". He didn't realize I could hear him. I did not know how they were going to get billed. He was laughing and rolling his eyes. I just left. I don't have to deal with unprofessional people like this! I don't plan on going to this WalMart, or any of them after this situation again!

I recently bought a new blood glucose monitoring system, the ReliOn brand. The ReliOn brand test strips are cheaper. This was on February 12, 2010. They were out of the test strips. I thought nothing about it. They're always getting shipments. I'll come back in a few days.

Now, it's February 26, 2010. They still do not have them in. My husband also has problems with Wal-mart getting in meds that he needs. What good does a meter do me if I can't test my blood? How much insulin do I take? You can't buy this ReliOn brand just anywhere. I have not been able to test my blood sugar levels for three weeks.

I went to Walmart pharmacy, and the pharmacists are very, very rude and have no problem telling you that they are too busy, and they get busy there and things happen, such as they lost my prescriptions not one time but 5 times. On top of that, they give me codiene that was not mine to begin with. I am allergic to the drug. I tried to give it back to them they said what are you trying to do, I said look I am allergic to this, and its not mine! Overlooking what I said, the clerk said well just give me the one pill back and you can have the rest of them, filling my prescriptions they charged me 5.00 for 3 prescriptions that were not mine! The second time called in to get my immitrex, they said it was not on file.

But I went to the doctor 3 months ago it had to be there, then it was found, finally they filled it and gave me the wrong med again, well this is a life not a check out for food here. The 3rd time I called to get my immitrex filled, the pharmacist said oh yes we have it here, let me get it filled again. I told her I had enough of this ***, this is too many times to mess up. The pharmacist said well excuse me, but we are busy here and we do make mistakes. Well okay I understand that, but you are liable to filling the proper meds, she then hung up on me. They are trying to make me delay my meds, refusing to try and fill them, so I called her back, she said I am on the phone with the insurance company they are rejecting this med.

I said that cannot be, my insurance has not changed since the last time. I called in my other prescription to get filled which was a water pill, and it was not filled by them. They didn't have it, they said and that is a lie!! I asked the tech to write down what it was before I left. They lost my cholesterol meds 5 times. When they found them, they gave me the meds with a bottle that had a pill in it saying, no more until we contact your doctor with this. So with the immitrex and the wrong meds in the bottle, I decided not to do business with these people again. I called her back to remind her that she needs to do her job instead of complaining she is too busy.

She said what do you mean that is my job, I said best thing you can do is fill it then. So she said she was going to, but I had already called another pharmacy because I didn't know what these people were doing or trying to do with me. Giving me meds that I am allergic to, or pills with no name on it? I switched over to Wallgreens and I am at ease now because I feel I can trust them with the meds and get them filled properly. These people at Walmart are very unorganized and very well better get their act together before they actually kill someone giving them wrong meds.

I went to the ER and was kept overnight. Diagnosed with blood clots and when I was discharged I had an Rx for Lovenox. I was medicated and distressed when I left the hospital. My mother drove me to Walmart and we filled the Rx for $905.32 (I do not have medical insurance) and to be sure we had everything we needed, my mother went back to fill the second Rx for $1,267.32. Then the blood test results were returned and found I did not need the Lovenox. I did not open or tamper with the packaging. I have found that Lovenox has a program where it would not have cost me anything.

Wal-Mart said, they could not refund/credit our cards because of the large amount of money. I have written to the CEO, H. Lee Scott and Senior VP, Rosalind G. ** explaining all of this. A John I. (I do not know how to spell his last name - he did not give me his card) but his cell number is 479- and made an appointment to meet. We met and he said he would get back to me. He took the medicine and the original receipts at that time.

He did call me again and we met. This meeting, he told me that there is a law that prohibits WalMart to refund or take back any medicine. Meanwhile, he took the medicine and did not give it back. I am out the large sum of money, in this economy and I do not even have the merchandise I paid for!

I called him and asked him the regulation number of the law he was talking about and he said he would get it for me and let me know. I have heard nothing. I am now at a stand still and I haven't even gotten the medicine. I have paid $2,172.64 and nothing to show for it. The main thing that I have to do is take the appropriate medicine that I have since been prescribed and stay as stress free as possible. This is very difficult because I cannot work the way I did before, I was diagnosed and I keep thinking of the money I have wasted and it is getting the best of me.

If this 'law' is Wal-mart's policy, why did they just say it and stop this insanity on day one! This has been going on since 9/5/2009. The main thing that I have to do is take the appropriate medicine that I have since been prescribed and stay as stress free as possible. This is very difficult because I cannot work the way I did before I was diagnosed and I keep thinking of the money I have wasted and it is getting the best of me. If this 'law' is Wal-mart's policy, why did they just say it and stop this insanity on day one! This has been going on since 9/5/2009.

I was prescribed a medication by my doctor for chronic pain. I was prescribed a nasal spray and the same in an injectable form. I had been on the nasal form for years, then the doctor added the injectable form. Walmart had no problem filling the prescription; I asked for the needles that went along with the meds, they sold me needles with an orange top. I didn't know one type of needle from another; needless to say I didn't ask any questions.

After about 6 months and about two or three refills later, I needed more needles. This time the needles had another colored top and I questioned it. Laura had a fit (very unprofessional) jumped down my throat and said she did not give me the wrong needles. She said I was given needles I asked for, not true. Well, I told her I hadn't requested any particular type since I knew nothing about needles. She got on the phone to my doctor and the next thing I knew I was off of the meds all together. It seems her talk to the doctor changed his mind about me needing it. I sort of fell out with the doctor.

I tried to file a complaint with Walmart to no avail, because they stand behind their employees. Laura said that the medicine was given to women going through labor. Everyone knows that medicine have multiple uses as seen fit by your doctor. I just don't understand how a pharmacist can practice medicine; offer advice, yes, but not override the doctor's plan of treatment. I know my doctor is at fault also for not having the gall to stand behind his medical course of action. Since then the doctor and I are at odds because my faith in him is destroyed.

I had been seeing this doctor since the early 90's. He has been knowing my medical situation and so, in my opinion was a very caring doctor. I left him and I went back months later (because new doctors want to try this and that) so I went back because through trial and error we had come to a course of treatment that worked for me; he then wrote a prescription for the same medicine. I took it to Walmart and the same pharmacist denied it again, this time she got on the phone and called every drugstore in my little town and advised them not to fill that prescription, thereby making me seem like a drug addict.

Due to all of this, the drugstores in my little town question me ways I have never been before. I am in deep depression, feeling like I am doomed to a life of lesser functionality and an unbearable quality of life. I am still in disbelief that a doctor could be so gutless. It makes me question everything about his treatment that went on for years. Was he doing something wrong all of those years? This is pure mental and physical agony for me because I still suffer from the same ailments that I had in the beginning. The pain is so bad that I think it will run me into a stroke. I just don't know what I am going to do, other that to die.

I dropped prescription at Walmart on Feb. 23 around 5PM. They told me to pick it up after 8:30PM or after 8:30AM today. Well, we got there at 11AM. The prescriptions were never filled. It was for 2 new medications. I really don't accept their apologies. I was not able to start my medication on time. I'm very upset. We will use CVS. At least, I don't have to wait so many hours to get my medications. Sorry, but the store is in Mt. Dora, FL.

I went to pick up my Rx at Wal-mart a day later than it was supposed to be ready. There was only 1 of 3 ready. The girl very snippy said, "I just have one. You'll have to call the doctor." I said fine and called my doctor before leaving the store. I was told that my doctors office faxed all 3 of my Rx's on the same sheet. I then went back to the pharmacy to tell them. Gale who was very helpful, pulled the fax, and said, "Yes, 3 are here."

She loaded them in the computer and said it would be about 20 minutes. I asked to see the fax to double check my Rx's, because I had previous problems with mistakes at Walmart. One Rx was wrong from the doctor, so I again called the doctor's to have them correct it before the pharmacy filled it.

When I went back to pick up the 2 remaining medications an hour later (more than the 20 minutes I was told it would take), only one was ready. I came back to get the final medication the next date and was told that one is ready but the other is not. I said there should only be one. The same snippy girl as before said, "Well, I have 2, but they are the same medicine, just different strength."

I would think someone who works in a pharmacy would recognize that I would not need the same medicine twice and would have checked if there was an error. I explained to the girl about the fax and that 3 medications were to be filled together and that I have been there 3 times. I was not angry yet. I just wanted her to understand the situation.

She looked at me, rolled her eyes, and said, "I didn't do it." Then I was angry. I told her it didn't matter if she personally did it or not. It was a mistake, and as a customer service person, I think she should have looked in on my first visit instead of me having to make 3 trips and several calls to my doctor. Even if she did not do that, a simple "I'm sorry" would have made all the difference.

I wrote an email to Wal-mart, and all I got was a customer service survey back. I have never gotten an apology. I doubt if I use Wal-mart for my medications again. Mistakes can be deadly, and this employee seemed not to care at all.

I took prescription for trazodone on February 16, refill. I have been back 3 times. I still do not have it. I was told they had 5 pills partial prescriptioin for me. I waited 20 minutes but they could not find it. I went by today, still no pills! What's up?!

This is the worst pharmacy in the entire country. They couldn't care less about customer service and the manager is a total jerk. He has a pharmacy technician that is known locally as a junky and she works the front desk. The worst story I have to tell could have actually killed my roommate. My roomy is diabetic and is on injectable medication for his disease. Get this, he starts feeling weak and was out of his medication because he didn't have the money to get his medication.

He was fading out pretty quickly so I loaned him the money and rushed him to Walmart to get his medication. Keep in mind this is injectable medication. So they filled his medication, and then to my amazement, they wouldn't sell him the syringes to inject the medication. We asked nicely and still they wouldn't give him the syringes. My friend began to get worse so I rushed him to the next town where we went to another Walmart, and they sold him the syringes no questions asked.

To beat it all, the junky that works as the pharmacy technician was the one that wouldn't sell him the syringes. A few weeks go by and I went down to a house in the projects to try and rescue an abused dog, and to my amazement, when I walked into this apartment, I see the same pharmacy technician about to inject cocaine into her arm with a syringe, most likely a syringe from Walmart. Please, nobody use this pharmacy anymore. The pharmacy workers are extremely rude and very unprofessional. Do not use the Radford Walmart pharmacy.

This was not my first problem with the technical people who work in the pharmacy. They have no clue how to work with the public. Walmart prides itself on customer service but it does not exist in this pharmacy. The customer is not treated with respect. We had an issue with the pricing of the prescription and the insurance. After getting the issue corrected with the clinic, we proceeded to have it filled and once again there was a problem. The pharmacy tech along with the pharmacist talked to me as if I were a stupid child. I cannot abide such treatment. I will no longer use the Walmart Pharmacy. All of the prescriptions that I have and members of my family are being removed from the store.

I dropped my prescription off, and they told me it would be ready in about a half an hour and that they would page me and let me know because I explained I was in the middle of a doctor visit and had to pick them up quick and return to my appointment. So I walked around Wal-mart, just wasting time and listening for my name. After an hour, I thought they must have just forgot to call my name.

When I went back up to ask the lady, she said, "Were out of those. I just thought you wanted to get them on Monday." I explained again that I was in a hurry. Then she became rude, acting like I was the dumb one. I said why she couldn't let me know that they didn't have any when she found out. She replied, "It's not my problem." I said then, "Whose is it?" And she told me it was mine.

Then she replied, "Well, you can leave now. There's nothing I can help you with." That's the last time I went to the pharmacy there, because everyone who works there are very disrespectful and don't treat their paying customers right. It's not like I was just picking up a little cheap worthless prescription. It was $320 for a 2-week supply. And if I don't take it when I'm supposed to, I get really sick with a major headache, vomiting, and cold sweats.

My pain prescription medications have been consistently short. Walmart has placed the blame on me when my medication was short. This has happened on a regular basis and at various locations, leading me to believe this is a widely employed practice. I have been having my pain meds counted-out upon receipt. However, when my wife picks up the prescription, she often fails to have them count the meds in person. I would like to hear from others who have had this same issue with Walmart.

On Feb. 10th at about 6:00PM, I took 2 prescriptions to the pharmacy to be filled. As they were very busy, the clerk told me that it would be about an hour wait. I shopped and got dinner at Subway in the store. I came back in an hour and was told they were not ready yet and was asked to wait another 15 minutes. When I went to the counter, the clerk told me they could only fill one as they could not find the other prescription. I told her I definitely gave the previous clerk 2 prescriptions. She asked me if I just wanted to take the first. I said no! I was asked to move over and wait another 15-20 minutes while they searched for my missing prescription. They finally found it.

A week ago, my husband's doctor faxed over a prescription. They didn't find it until the next day and then told my husband it would be an hour wait. He went back and was told they were working on it and to come back in about 15 minutes. When he went back, he was told that they were all out of that medication and had to order it. The quality of service at this pharmacy is totally unprofessional, irresponsible and unresponsive to their customers. The medical community in our area needs to know what their patients are putting up with and having to go through to get a prescription filled. My husband and I have decided to take our prescription needs elsewhere. It might be a little bit more inconvenient but it's worth it not to have to put with this incompetency.

On 02/10/2010, I filled a prescription from my spine pain management doctor for morphine sulphate 15 mgs., 60 tabs, take one twice daily. When I got home with the prescription, I counted the tablets (AARP recommends this). There were only 50 tablets given to me. I had paid $34.45 for the 60 pills. The following morning, I went to the pharmacy with my prescription, and explained what had happened. I was told that was unfortunate. I asked if they had their own counts, that they could check this against, see if they were showing ten extra pills. This was done, and I was told that the count was exactly right. They had exactly the number of pills that they should have. I asked if there was someone that I could talk to with more authority. The pharmacist said no, there was no one else.

I asked what I should do, and was told there was nothing I could do. I told them that I understood that because this was a controlled substance, I could understand if they were suspicious, and was told no, not at all. The way the counts and re-counts were carefully done was explained to me. I said that it seemed then, that if I only received 50 pills and 60 were dispensed, that somewhere along the way, 10 pills were pocketed. The pharmacist said that the counts on this pain medication were so careful, that it was much more likely that the pills were stolen by someone in the pharmacy, than that the counts were wrong.

I said I understood, and believed that someone had indeed stolen ten pills from my prescription. This was agreed with. I asked if there was someone I could register a complaint with, was there a way to file a statement and get to the bottom of this, and I was told "no, I am sorry" I said this means that I see my doctor once each month for treatments, and prescriptions, but now I would run out of medication, before my next appointment, and that all comes down to several very painful days for me. Not to mention that I had paid for them. I was again told "sorry, nothing we can do" and so I left. I find this so upsetting.

I am now ten pills short, so the last 5 days of this month, while I wait for my next doctor's appointment, I am going to be in significant pain. I won't be able to function normally, nor will I be able to sleep due to back pain. I can call my doctor and explain what happened, and ask for him to prescribe ten extra pills for me, but this is embarrassing, and very distasteful, because it looks so suspicious, like drug seeking behavior, and I really resent being put in this position. Plus, it seems so wrong that the pharmacy wouldn't want to investigate who might be stealing narcotics there in their pharmacy amongst the employees.

And so, I need some help with this problem. Also I was charged for 60 pills, and only received 50. That is a minor consideration, compared to my anxiety about now being left in pain until my next appointment, with my doctor. I am also so distressed about the ethics of the pharmacy, not even seeming interested in helping me, or an investigation internally.

I went to pick up a prescription for my son last week because he had been sick. I seen this Kristy girl when I was picking up the meds. She asked me what was wrong and proceeded to blurt out that when she feels bad, she smokes weed or dope (whatever you call it) right in front of my son. My family is a Christian family and I didn't want my son to hear that type of comment. Not to mention, I worry about someone smoking dope at a pharmacy where I get my son's medications from. Please solve this problem.

I left two prescriptions for refill on Tuesday, January19, 2010. The personnel who took the order said that one had run out of refills and that the doctor would be notified. On Friday, January 22, 2010, I returned to pick up the medications, only to be told that the doctor's office had not responded to their request of authorization to refill levothyroxine. The doctor's office closed at noon on Friday, so I waited until this morning to call and was told that the fax had been answered the day it was received (if it had been received). The doctor's office called me at about 11:30 am and said they had sent in the refill OK.

My sister was in Uvalde, and I called to confirm the pharmacy had it ready and the pharmacy worker told me they had not heard from the doctor at that time. I called the doctor's office and explained what I had been told, and they said they would call and talk to someone in the pharmacy to insure it was authorized. At 3:30pm, my sister was told, at first, that they still hadn't heard from the doctor. But after a brief conversation with another employee, my sister was told it wouldn't be ready until 5:30pm!

We live 45 north of Uvalde, and the medication is one that is supposed to be taken daily. I understand that my mother's prescription is only one of thousands, but after nearly a week, surely, they could do better than this. The pharmacy employees were rude and uncaring that we were having so much trouble getting the medication.

On 2010-01-21, I went to have a prescription fill up. Pharmacist said waiting time was 2 hours. It was to late for pickup, we left the prescription. I came back on the 2010-01 22 to pick up the prescription at 4pm. The pharmacist said that they didn't have the type of medication in the prescription. They have the 9 hours to call me and let me know but they just didn't call me. I got very upset because if this was an emergency, I would have died waiting for them to call. This particular Wal-Mart has the most lousy service ever. They shouldn't operate a Pharmacy if they don't care about their consumers.

My doctor called in to the above pharmacy an emergency prescription for two (2) vials Humulin 70/30 insulin which I needed immediately. I approached the counter to pay for this medication and I observed, as I had observed for over two years, that there was again only one register open and a very long line of people waiting for desperately needed medications. Going to the unused register, I counted nine (9) people, besides the pharmacist doing pretty much nothing in the pharmacy area.

On expressing my disbelief that they were again lining people up like cattle, while Perfecto, the pharmacist, was being impervious to the customers' needs. My exchange of words with him ended with the pharmacist telling me that he would not fill my prescription. A subsequent attempt to get the prescription filled with the help of Hector, the store assistant manager, also failed even after Hector gave the pharmacist a direct order to fill it. And this pretty much defines the character and mentality of this Perfecto, allowing my justified criticism to affect his dispensing the drugs and affecting my well being and life.

There is absolutely no excuse for a professional person in his position to make such a stupid decision only because his pride was damaged. No argument is justification for this failure to dispense life-saving drugs, absolutely none. It is criminal neglect and dereliction of his professional duties. He cannot put his ego above people's lives. I could have died as a result of this decision. This is a criminal act of a demented old man whose usefulness as a contributing Walmart employee and professional pharmacist ended years ago.

It is with his total disregard for my life and his duty that I will pursue damages for myself and for who knows how many others he has either erroneously or purposefully affected with his disregard for customer care and reliability. To further complicate and amplify the negligence of their actions, I was sent to another Walmart store by Hector to get my medication.

The Boca Chica Pharmacy was supposed to transfer my doctor's prescription there, but would not, did not, saying they gave me back my prescription. This is not possible because it was called in and there was no written prescription. In any case, the almost as inept, demented old woman, pharmacist, Rosemary, at the Pine Island Road Walmart finally agreed to sell me the medication, at full uninsured price without a prescription.

And of course, she did not listen and gave me the wrong medication, Novolin instead of Humulin. All this further exhibits Walmart's negligence to the public, in general, and myself specifically for the life threatening experiences of this night.

I was treated like a junkie off the street by this floater pharmacist and put all my meds on hold and requested my pain management to do some sort of orez report. I was talked to in front of customers and staff like a junkie and then again on the phone when indeed the report did come back and all my Rx info was correct and legitimate.

I waited 10 minutes to drop off Rx and went to pick it up next day. Only one Rx was filled. I came back next day and it's not ready. Then they gave me a double dose pill and told me to break it in half and took another 35 minutes to fill. Not professional. I wanted to ask questions about drug interactions. My doctor told me to take one in the morning and one in the afternoon. Wal-Mart's instructions said once a day on each. I have to call back the doctor to get correct instructions. I'll never go back to Wal-Mart.

I get my prescriptions filled at the Walmart Pharmacy in Cody, WY. Most of the prescriptions come in those blue packet containers and I can't open them and they won't let any of the employees open them for me. I have bad hands and no one can tell me any way to get them open.

I have had several problems with this pharmacy saying prescriptions were ready when they were not and having an attitude that we should be damn glad they bother to wait on us. But when it concerns my elderly mother, it's just different for me. I usually order online now just to avoid any actual contact with these people. I would use another pharmacy, but none of the others have prices we can afford. I had ordered one medication twice online and it still showed that it had not been requested.

I finally phoned and spoke with a tech who said I hadn't ordered it but that she would enter the refill and I should check back the next day. The following day, I checked online and it showed not ordered. I phoned and was told by a tech that I had not ordered a refill but she would order it. I did this three times. Finally, I phoned the doctor's office and asked the nurse to phone in the prescription for me since they were obviously lying for some reason. She did. I then phoned Wal-Mart and was told that there was a "flag" on my mother's order and that I had been harassing them. Can you believe these people?

Needless to say, I wasn't pleased. Instead of giving them the attitude I received, however, I simply very quietly refused the prescription (all 6 of them) and left. I then phoned the nurse and had the prescriptions phoned into another Wal-Mart in a neighboring city. I have little doubt that they will turn out to be less than stellar - since that appears to be the norm for some of the people Wal-Mart hires - but I guess it's true that you get what you pay for. They do have some lesser expensive medications, but they pay for less than acceptable "professionals".

I was told that the Glipizide 2.5mg would cost $4.00. The person that picked up the prescription was charged $16.00. I am disabled or I would not have taken the prescription.

On December 4, 2009, my doctor prescribed me Sulfasalazine, anti-inflammatory, due to joint pain. The prescription called for one tablet a day for first week, two tablets a day for the second week, and then three tablets a day on the third week. My prescription was filled at Walmart Pharmacy in Rockwall, Texas. On December 9, 2009, my prescription was filled and I began taking the medicine on December 14th after battling a cold.

On December 16, I had a terrible diarrhea and days after, began battling constipation. I took the prescribed medicine for seven days as instructed and on December 21st, began taking the dose twice a day. On December 21st, my wife refilled the prescription but was advised by the pharmacist that they had made a mistake by filling the wrong prescription.

The medicine wrongfully filled was Sulfadiazine 500mg, RX 7638085. The pharmacist advised by wife to immediately stop taking the Sulfadiazine and to consult my doctor if there are any problems. The pharmacist gave my wife the correct medicine, Sulfasalazine, which at the present time, I have not been able to take due to constant constipation and abdominal pains.

As of January 5, 2009, I have lost eight pounds in weight and have been living off water and fruit. After taking laxatives that have not cured my problem, I am having to see a doctor about this problem. Since December 16, 2009, approximately 21 days, I have been battling constipation and abdominal pains. My health is being affected by this **, not to mention that it ruined my Christmas holidays by not being able to enjoy the food festivities and I am concerned about my weight loss.

by wal-mart $$$$ and loss never again

I went in 12/21 after having an inhaler called in on 12/16. They were not ready as they had a ? re: ins. I asked why no one had called me as I had told them in the past that I pay for the inhalers I purchase locally. I had an appt. I had to be to shortly and thought I was just picking up the RX quickly. I had also told them in the past that the Pro Air inhaler does not work for me. My doctors office sent an order for 2 Ventolin inhalers.

As I waited, the pharmacist filled the order and put both inhalers in the bag and stapled it shut. Being on a disability pension and not even being able to get all the RX I need monthly, I was shocked to be told it was 88.54. I paid and had to leave as I was going to be late to my appt. by that time.

When I got home I opened the bag and the pharmacy had given me the Pro Air. I paid 88.54 for 2 inhalers that do not work for me. I immediately called and told them I had only opened the bag and not the boxes and needed to return them so that I could get the Ventolin inhalers that I literally need to live. I was told, too bad I should have opened the bag and asked any ? before I left. I told her I had to leave immediately after waiting around for it to be filled after it was called in 5 days previously and why would I think they had given me the Pro Air when I had told them in the past that it didn't work for me. (Their receipt on their bags do NOT show what is in the bag, only the presc. # & cost) NO ONE made a note of that on my file--she said she would note it now. Too little, too late.

I now have 88.54 of inhalers I can't use and no money to buy the ones they were suppose to have given me the first time. So watch out people, if they give you what they want and you don't open the bag (I didn't see anyone open the bags) you are screwed and may even die if you can't then afford the RX the doctor prescribed. (She told me that even though the dr. ofc. forms and fax showed Ventolin inhalers, that somehow that gets changed over to Albuterol inhaler in their system and they decide what to give you)

They need to update their systems then as the albuterol inhaler hasn't been available in over a year! Needless to say, this disability pensioner, will NEVER use their pharmacy again and I will tell EVERYONE I know to do the same. Maybe if they get enough complaints they will talk to the person who is getting the RX and let them decide!

follow up, when my husband attempted to pick up the lortab today, he was told that they were out of stock and to try back tomor after 3pm. He asked to have the script transfered to the walmart down the road and he was told that was illegal. I then called the walgreens across the street. The pharmacist there called walmart, transfered the lortab rx and filled it immediatly. Cheers to walgreens!

I have been a long time customer of walmart and get my prescriptions filled there the first time I got my prescriptions filled there the associate had and attitude because there was so many to fill I take over nineteen medications and I had just seen a new physician and she precribed them all at once I recently got a third of my prescriptions filled I called them in the night before and the computer told me that they would be ready the next day a 10:Am I waited until 3:30 the next day to give them extra time to my surprise when I got there they told me that it would be another 30 minutes because it was so many I kept my cool and went to get some other things I needed as usual when I went into the Isle to get my products I needed I noticed that two or three associates started coming down the Isle and I just ignored them as usual because I don't steal I grew up poor but Was raised not to steal I kept on looking for my hair products and then an associate came into the isle and tried to pretend he was straightning up I then got tired of it and went on to get some food products I needed and went to the office to get a large money order for a bill I shop at walmart so much even at that particular location and have been treated this way several other times I know you have to beef up security for the holidays but I am sure you are aware that racial profiling is against the law and you can be sued for it thieves come in all colors not just in black is this the way you treat your regular customers I would like to know is so I wont shop there anymore. I have a degree in Legal administation and have worked In four Law Firms before I became disabled when I go into a store I have the money to pay for whatever I need I don't go there to steal maybe you should train your associates better I wrote this letter to let you know what was going on.

The pharmacist became short with me and I began feeling guilty for requesting the refill. I left. 2 days later on saturday dec. 19 after being discharged from the hospital, my husband went to wmart pharmacy tn request refill since it was now in the 2 day window. He was then told by the pharmacist that my refills on lortab and another medication, xanax, that we weren't even asking for, had been cancelled because my doctor had denied the refills. We left there went to my dr office spoke with them. The said that no one from their office had had any contabt with wmart. The dr office then called the wmart pharmacist. The dr was told that I couldn't get the lortab until monday 21st. The doctor then authorized an early refill. The pharmacist refused stating that he would require a new prescription with different directions or I could not fill til 21st.

my doctor just put me on a new medication (ventolin) because I could not afford my original perscription. well I got on the nine dollar program at walmart pharmacy with the relion ventolin. Let me just say that the medicine is a big waste of my money it does not stop an asthma attack. I am still left with shortness of breath and the tight felling in my chest. plus the product only has 64 doses. well i used my samples that my doctor gave me not really happy about the medicine but it is the only thing i can afford so i call my local walmart pharmacy to fill my perscription. i get the medicine and go to use it well no help at all with my attack really it wasn't helping at all.

well i start to look at the medication box and under the lot number i found the exporation date and it read two months past due. when i seen this i became madder. my mother in law works for the pharmacy on an air force base. when i told her she asked me if i was felling okay since old medication can make you sick or even cause your death. well i took the medicine back to walmart and the pharmacist had the nerve to tell me that the company sent it to them like that. after i watched him get mad when looking for a new one for me there was at least four boxes being thrown out and i know that the company does not send old medicines to companies.

I first ask someone at the pharmacy what my meds. would cost is I changed over to their store, I was told about $80.00. I went in with a empty with all the info on it so they can transfer my perscription from another named store to this one. They read the bottle and filled out the perscription infomation onto a fax page to send to my doctor for the transfer, and again I asked the cost of the meds and was told about $80.00. The transfer went thru but I was told the cost was now $117.00, up $37.00. I told the person in charge and they said I had to pay the money. I told them I would have stayed with the other named store because I got it there for $95.00. They called the other store and told me that they would only match their price and not honor what they told me twice. Plus, that they were only going to do it the one time. Now I have to go and get things changed back to the other named store. Wal-Mart lied to me, them the stole from me my not honoring the quote. They acted as if it was my fault. I showed them the empty bottle, they had all the info there. and gave me a price. I had my stepson with me and I told him two things you don't do to someone, you don't lie to them, you don't steal from them, and I told them infront of everyone there, that they did both

Over all description-This happens 90% of the time. It cause me to have to go back at least twice each time AND go to my Dr.'s to call AGAIN for medication. I went to another pharmacy and NEVER had problems like this. I have talked to the manager and called the company.

I order ON TIME and give them 4 days. They usually need to go through the Dr. for the pain meds. I have personally called them in, done them over the phone, done them online. No matter, they SAY they have sent the request to the Dr. I go back after 3 or 4 days and they say the Dr. answered some of them but some were not. Then as I stand there I call the Dr. and they say they gave permission for all of them. Walmart then says they did not get the permission through the fax machine so I can't get my medicine. I go back to my Dr. and they complain they must do it again. Sometimes I stand at the Dr.'s office while they are calling and KNOW they called and they still give me the run around when I know my Dr. made the call.

They are not following up properly on peoples prescriptions and I have talked to many people-even the staff! that will not go to that pharmacy.

What Can Be Done?!

My 84 year old mother gets her prescriptions filled there and they usually treat her well because she is a little old lady. However when it comes to doing their job with care and efficiency they lack a lot. When my mother would take in a prescription to be filled they would have her wait for almost always 2 hours. The other day she phoned it in and they told her it would be ready after 2PM. I went to pick it up at 5 PM and they said that it wasn't ready because they were out of it. This is medication she needs and they fill that prescription there all the time but they didn't bother to call her or me or my sister.

Iwas working on my house and accidently hit myself in the eye with a metal square. I tried to find an eye Doctor but finally went to the hospital emergency room and then to an eye doctor that wrote 2 perscriptions and put salve in my eye to get me by until i could get to the pharmacy. I went there and told them what had happened and they said it would be two hours. After a while I was in such pain I asked the pharmacist if there was any way I could get it faster and she said oh yes we have it right here, but they didn't have the other medication. I guess they were going to have me wait the two hours just for fun.

I will have to find a different place to do my shopping but I feel it is my responsibility to tell someone about the terrible conditions.

everytime i go there i have to wait a hour our longer for my scripts,or if i call them in i am lucky if they are ready the next day which usually they are this is the worst prescription place i have ever been and the employees are rude.or you dont get all your scripts.