Wal-Mart Pharmacy

I went to the pharmacy yesterday here in Marlin, TX, and they were out of Ultra One Touch testing strips. I called on the phone today and asked if they were in and was told yes. I went to the pharmacy and asked for Ultra One Touch strips. The little girl, who waited on me, said, "Oh yes, I talked to you on the phone. She got the strips and rang them up, and I paid for them, noticing, even mentioning to the clerk that they had gone way down on the price."

As I got to the car, I opened the bag to get an acetaminophen, which I also purchased. I noticed that she had given me Ultima Stips, not One Touch Ultra. I went back inside the store. The pharmacist, Eric, waited on me. He asked the clerk if she gave me the wrong strips, and she said no and that this was what I asked for. I said, "Well, no, it wasn't. Why would I ask for strips for a meter I did not even have?" He said, "She says you asked for them and they can't be returned." I said, "So your clerk made a mistake that is costing me, a retired person on a fixed income, $20 that I don't have?" He then raised his voice and told me that he would refund them if he could but that the register would not let him.

I had a problem with my prescription and the tech was trying to be very helpful. She also had a problem solving my problem, so she called Cindy the pharmacist over to help. She was rude and told the tech to call my insurance company, which the tech did. When the tech was finished with the phone call, she again asked Cindy to look over the computer. Cindy was rude and told me her tech does not have time to call every customer's insurance company. I did not tell the tech to call, she did. I hope she is nicer to other customers. She did not believe me that the doctor was on my previous script and it was not filled at Wal-Mart. I told her I got my last one in SC. She replied sarcastically that she doesn't have a license to practice in SC.

I picked up my father's prescription, and it was short the full quantity. I made a complaint and have not received a call. I called several times and sent an e-mail, but no one responded.

I dropped off the prescription at outside drop off. A week later, I had not heard if it had been filled. I went by to pick it up and they had lost it.

I transferred a generic prescription not on the $4 list. When I looked it up, the disclaimer popped up that it was not a generic. Wrong! I have been taking it for years and it is a generic for Norvasc (a calcium channel blocker). It seems that someone in your organization needs to do a little more research. I did get it for $4 at Walmart for several years when I first started taking it.

I got a partial prescription from Wal-Mart of an 8-day generic supply because the name brand wasn't in stock. I asked them to order the rest of my 30-day supply and they said they would have it within one day. I gave them extra time in case it took longer than they said. When I went to pick up the rest of my prescription, they said they couldn't because my insurance already gave me an 8-day supply. I talked to the doctor about this and he wrote me another script to get another ordered ASAP. When I went and hand it in, they said I couldn't get it because of the insurance company already gave me an 8-day supply. I went to two different pharmacies and they told me they couldn't do that.

I went back to Wal-Mart and explained the situation. I was going to take that week off work to relax from my stressful job. This only made matters worse. I asked to talk to the main manager and she told me she wasn't available. The next day, I stopped in again, explained my situation and they gave me the same response. I could see the manager from the counter because she had her position name tag on her shirt. All they had to do was call my insurance company and get an override because of the vacation issue. I didn't find this information about the override until the 16th of May. Because of that, I had three panic attacks that week and I had to leave work early because of a panic attack and was forced to put off my vacation. Is there anything I can about this?

First of all, the dosage on one prescription has been wrong for over 6 months. I had been using it twice a day instead of only once a day as the doctor slip said. I called them about it today, 5-15-12. I had it checked with my doctor on my last visit and verified it. Second, I have been trying to get my blood pressure prescription refilled by them for 1 and a half weeks. Now that it's out, all they can say is that they faxed it to doctor's office and the doctor's office said they did not get any faxes. And as of today and three more phone calls, they still have not gotten my prescription ready. If I have a stroke from my blood pressure going up from being out of my RX, someone is getting their ** sued. Walmart store in Keokuk, Iowa.

I had a coinstar slip. I asked the person at the desk if I could use it in the pharmacy. Yes was the reply, so I went to the pharmacy and the young lady looked at it and said that she didn't know how to use it. The other salesclerk said that she had to key in manually and she sneered her face up and acted like she was doing it and said that she could not do it and gave me the prescription and the slip. She said that I had to go to the front desk, so I asked the other young lady if she could do it and she told me that the hand screeners was down and that she couldn't either. So I went and stood in line at checkout and the young lady graciously helped me out. The other young lady needs to learn or find someone in pharmacy to help or show her how it is done. It's a waste of brain cells.

I have filled my prescriptions at Wal-Mart in Lewisville, TX (801 West Main st.) for several years now. I have had more problems with them saying insurance doesn't cover this or that, when I know it does. I also have had problems with them giving me 30-day supply when I have 90-day supply. The staff is usually ambivalent and disinterested in helping and assisting you. I have found them very unprofessional, rude, and unfriendly. I won't be going there any longer because of their lack of customer service. In addition, I'm always having to wait extended periods of time for my prescriptions.

My family has been using the same Wal-Mart pharmacy for 20-plus years. The pharmacy has only gotten a few of my orders right. We spend about $200 to $300 in just co-pay each month. There are several problems: wrong order and wrong price; they're not ready or they don't carry the meds; and they submit wrong insurance, over price, and others! I have talked to the store manager who does not work. I have called the pharmacy's DIV manager who will not respond! The last straw was last week. I placed an order. They called and said they do not have amount on hand and would fill when order can be in from the distributor. Well, they just called and said their distributor did not have it in stock. They said to come in, get a prescription and place it with Rite Aid. This prescription is for a well-known pain med, which I have been taking 3 times a day for several years. The only reason I use Wal-Mart is because one-stop shopping saves gas! I am not a happy camper.

I have been getting my prescriptions at Wal-Mart off & on (mostly on) for over 10 years. I get 8 medications plus supplies on part D & 7 medications on Workers Company. I have tried so hard to keep these 2 separate, so that there is as little confusion as possible? But it does no good, because without fail, they mix them up, so I have to wait there for them to adjust the cost. So, a quick trip for my medications has now turned into a 30-45-minute wait?

Two weeks ago, I dropped 1 prescription off Amitiza, a stool softener which they claim they still have not gotten authorization yet. This is a medication I have been getting for 15 years? Then I dropped off a prescription for Morphine Sulfate, 15 on 4-16-2012. I was told it would be ready by tomorrow (Tuesday), I go & I'm told it won't be ready till (Thursday), so I go & I'm told (Friday) and then, no medications. I bet I make 15 trips to the ** pharmacy a month, 10 of which are unnecessary! Gas is $4.00 a gal & I live about 12 miles away! Ten useless trip a month x12 months, that's 120 trips across town a year just to hear some incompetent excuse! ** 120 trips a year x10 years, that's ridiculous **. But tonight topped it all!

My opinion is, people you have behind your pharmacy counters don't have an I.Q. of 50! I've asked for the phone number for a regional manager! **, an idiot named Scott answered when I told him my frustrations, he told me he didn't care, not his problem! What?! ** So now, I understand why the people you have behind the counters are incompetent & rude, their bosses are incompetent & rude with an I.Q. of 60. They act as though they are doing the customers a favor. I think, not without the customers they would be paper boys. Do they still have paperboys?

I'd like to be contacted by someone with a brain who understands that the customers just want their medications (they are not M&M's and some of these medications keeps us alive!) I hate being lied to, I hate when these employees treat people as if they're drug addicts, we're not. We just want our medications not to be given lip & certainly not to be treated rudely!

When I told this Scott, piece of **, I would be contacting his superiors & would be talking to my attorney, he changed his tune but that was too late! He continued to call me 3 more times & I told him at that point I considered harassment! I would like someone to contact me by telephone, please. If not, I will take other measures, but I'm tired of your pharmacy employees lying & treating the customers as though they are stupid! In ten years, 1,200 unnecessary trips at 12 miles a trip and at $4.00 a gallon of gas, that's a lot of **!

My daughter called me today after her appt. with Dr. Lisa **, Reno, NV and told me that Walmart Pharmacy on Pyramid Hwy in Sparks had wrongly filled her prescription. This was discovered by Dr. ** and her nurse as my daughter had her medication with her at the appt., with the wrong dosage on the bottle. The pharmacy was called at that time by the nurse and this was discussed. My daughter said this was upsetting to the doctor. This is terrible. My daughter said that she dealt with heart palpitations for a period of time unnecessarily because of this wrong dose. When she called me she was upset and scared at the unnecessary danger and suffering that this error cost her, and I'm terribly upset by this too. She also said she always faced rudeness from that pharmacy. How awful. My daughter deserves an apology and a discussion on your financial help with her extra lab and doctor's appt. that this error will cost. Can you blame me for my anger?

I called in a refill for one of my prescriptions, then went online to see the status. It showed my co-pay as $7.25; yet, when I received the automated call letting me know that it was ready, my price quoted was the normal $9. I was a bit confused. I went in and got my medication, and again, I was quoted $9. I asked why it showed online that it was $7.25 and yet, I was paying higher. I got an "I don't know. You will have to go to the dropoff line and ask there"!

Of course, I looked over there and saw a few people in line, not being waited on as usual, as the ladies behind the counter were busy looking up something, and one was entering prescriptions. Typical. So, I just bypassed them and went on my way. Can anyone else explain this?

This Wal-Mart is always slow, and one lady named Sherry stands there popping her gum and chewing it like a cow. I want to throw up each and every time I see this. How unprofessional--chewing her gum with her mouth open, and when she talks to you, she continues to chew it or she sticks it out to the side of her mouth between her teeth! Please, be a little bit more professional. I like it that at least you smile and say hello to people who come up to the counter, unlike your co-workers who always looked bored, tired, or upset that there are people bothering them. They also walk like they are zombies--slow, shuffling their feet, and act like they are 90 years old and all hunched over half the time.

I miss Walgreens. I had to come back to Wal-Mart as my insurance dropped them, higher prices, etc. But, I could walk in there and be greeted with a smile and a "Hello, Mrs. ___, how are you today?"

My doctor calls Walmart Pharmacy every month for them to fill out what he wants for me but when I go there, first, they can't find the medication and then if they do find it, then it is filled out wrong name and amount. Sometimes they just transfer my old medications from 2011 and try to sell them to me. I have gone 3 days in a row and not only have they filled the wrong meds, they were very rude, lied, and made me a look a liar and yelled at me. Two years ago, I asked them to update my information and since then, I have asked them over 20 times and have given then my driver license to update but still they have ignored it and have not updated my name yet.

It seems like their ignorance, laziness and lack of knowledge is an ongoing issue and I am very angry and frustrated. I am going to sue Walmart for this. We are talking about one's health and life, not a game. One time mistake is enough but this is an ongoing issue with Walmart and their lack of knowledge and skills. Their management are never there to care and they don't even want to hear the customers. I am so fed up and tired of their bad service. I need your attention and a response from you.

My neighborhood Wal-Mart Pharmacy Cooper City, FL never has my prescription medication in stock. When I attempt to leave the prescription until the medication can be ordered, certain pharmacists refuse to accept it. They state it is considered a controlled substance and do not want the responsibility of holding it until the medication is available. I would then have to continue to call daily and inquire if they have the medication. They cannot tell me when they will have the medication in stock.

Again, the problem is they never have the medication when I call. One time, in over a year, I was able to purchase the medication at this store. I have always had to purchase the medication in Sunrise or Pembroke Pines which are considerably further. With gas prices being what they are, it is difficult. It is a shame that the Cooper City Wal-Mart cannot be provided with enough medication to assist its customers.

The new system Wal-Mart has devised for the pharmacy is not working. It takes 3 times longer to get a prescription refilled than it use to. I called my prescription in on a Thursday and at 7:00 pm on the following Saturday, it was still not completely filled and I had to wait. Then, the worker could not find one of them because the system is crazy. Why did you change something that was working okay? Many people in Columbus have told me the same thing and the pharmacy workers don't like the system either. Do something, please!

My boyfriend has been very sick and was rushed to the ER. After his release, the nurse had specifically instructed that it was very important that he fill and start taking the prescribed medication today. We rushed to Wal-Mart, and after standing in line for a quite a long time, the pharmacist / technician proceeded to ignore us. After finally getting her attention, she informed us she was going to lunch in 15 minutes and that the prescription wouldn't even be started till 3pm. It was noon then, and he knew he couldn't wait that long.

We got back in the car and drive to Walgreens. There we found that it wouldn't take as long but still quite a while and that the three prescriptions he needed we're significantly more than Wal-Mart's as he had no insurance. We got back in the car, and my boyfriend was now doubled over in pain with the prescription for the pain meds in his hand.

We finally decided Target was our last chance. We raced over there, and now, I can't believe we didn't go there first! First off, the pharmacist was so extremely nice! Very friendly and even got my boyfriend who was in a lot of pain to crack a few smiles. The pharmacist was supposed to go to lunch in 15 minutes, but he stayed and and filled all three of the prescriptions. He even called the doctor when he noticed the prescription was written wrong. He corrected the dosage, which could have been dangerous if not noticed. It took maybe 25 minutes, and it cut into his lunch break. But he seemed very happy to do it and help us out. On top of it all, they have the same $4 generic prescriptions as Wal-Mart. It ended up being $25 cheaper than Walgreens.

I will only use Target pharmacy from now on! The customer service was outstanding without having to pay extra for it! I'm still sickened by how we were treated at Wal-Mart. Obviously, it was more important for her to not miss possibly 5 whole minutes of her lunch time than helping out a fellow person who was obviously in a lot of pain. It's absolutely disgusting! (This all took place in Lake Geneva, WI.)

Dear negative thread posters, let me post some questions for you and feel free to respond. How many of you are on Medicaid/Fidelis (big difference) or Medicare? Do you know that the taxpayers foot the bill for you? Do you know that the pharmacy staff, who is working only to watch you waive your co-pays or complain about $1.10 co-pay for stuff that costs $500, pay taxes so you can have this? Do you realize that you get free ** all the time, but you still have the audacity to complain about your 5-mile drive or 25-minute wait?

People, these chain pharmacies cut help to the pharmacist and squeeze them for all they are worth. They are put under huge pressure with as little help as possible to make the most for a company that does not care about them. They have to deal with hundreds of people a day, mostly nuts with lots of psych meds or welfare addicts that doctor shop so they can sell pain pills rather than working for a living. They are tired of the public, most pharmacists are, because they see the worst every day. Entitled trash bags or miserable old people or angry addicts, it wears you down. Little or few are ever thankful even though they want as much free diagnostic advice from the ever free pharmacist.

If you want your pills so bad or are a typical bored pathetic American that needs to be on Lexapro or Celexa, then call your own ** doctor, better yet go to an appointment because they would like to see you more, think once every 5 years, and get paid as well. If you have 15 meds that include most OTC items like Pepto and aspirin, then you are a trash bag who is milking the system and expect to be judged. If you constantly waive your Medicaid co-pay that is a $1 because "you pay no co-pays", expect that we believe you to be a total drain on America. If you are on comp and have 15 cases because you'd rather blame someone and sit out and collect a check, expect us to laugh.

In all instances, there are good people in these cases but we see way more scammers and hustlers so we judge. We see hundreds of people a day, you are not the only one that exists, so show patience. If you are on a med that costs $2000 a bottle, expect us not to have it because corporate won't allow us to stock it when it just sits on the shelf. Use your brain, or better yet get a job in a pharmacy. Do it, work 1 week and you will change completely. Our job is not respected anymore, we are not thanked or valued, we are free to you and you show no appreciation. Americans, stop being selfish, greedy, ignorant **!

Over the last 10 months, the level of service at the Blytheville store has declined to a sub-standard level. I am notified via the phone that my meds are ready. Then I drove 20 miles, only to be greeted by one of the following: your meds are not ready, it will another 30+ minutes; we can only give you a partial amount; or we are unable to fill the prescription, come back.

I spoke to the co-manager and the lead pharmacist yesterday and expressed my dissatisfaction. I am now telling you that corporate was basically thrown under the bus. Apparently, Wal-Mart is not able to supply adequate supplies to Blytheville. This of course does not explain why at 9 am when the pharmacy is scheduled to open, no one is there and 10 minutes after the hour, they are still struggling to open and greet customers. Folks, you got a problem with at least this pharmacy. The co-manager himself admitted that other complaints were being lodged about the Blytheville pharmacy. I am still waiting on critical meds required for a scheduled surgery this next Monday.

I submitted a prescription with a discount from doctor. It was $243. I couldn't afford it that day. I went back two days later, April 2. It was now $700. They told me the discount card from doctor was expired. There has been a complication every time I had a script filled at Wal-Mart. The pharmacy sends texts when scripts are ready. It is never ready and there's a 2-hour wait and most of the staff (not all) are rude and patronizing.

I am very displeased with the phone line service with the pharmacy area. I have had my prescriptions messed up every time I go to pick them up in the last six months and I am very upset about it. I call them in like I am supposed to and it either drops one or all of them. Yesterday, I called them in I had one on hold so I had to talk to the pharmacy person and they told they were all ready and they would fill the one on hold and have it ready too. This was around 12:00 pm. Everything was supposed to be ready at 1:00 pm. I get there a 5:30 pm and nothing is ready again. Last time I waited and got in line which was long three different times and still were not ready. So this time, I let them know I would be back. Today, I was in waiting again. Come on, I called them in at 7 am and they're not ready. Why pick a time if your store can't keep their word?

So I left to go home. I am on the freeway and five minutes later, the phone system calls me three times on my hour ride home and I was told my prescription are ready. This is so wrong. The phone system needs to go. I know I am only one person and it probably won't make a difference if I pull my stuff and go to Walgreens or CVS and it is not the pharmacy people. It is the phone system. I am very displeased with the way that I have been treated for the past six months with this phone system. It is just not right. Something is very wrong when they tell you in person they're not ready and the automate calls you on the phone five minutes later, that is wrong to treat people that way.

Ask your sales associate in the store how many times it's happened to me. I think they're scared I am going to go off on them but I know it is not their fault. However, it does reflect badly on Wal-Mart customer service. I spend a lot of money in your store but I will move my prescriptions and do my shopping elsewhere if you guys don't figure out what the problem is with the phone system. I like to do everything at one time and I can do that at Kroger and HEB. I would appreciate a call back after 5:30 pm as I do work to discuss this with one of your CEO's. Thank you for your time.

I am a user of Hydrochlorothiazide 50mg and have been for years. My complaint is the current packaging. They come in the blue plastic container with bubble type individual holders. My problem is I am an 80 year old with arthritic fingers and these pills are very hard to extricate from the holders. My husband used to take the very same pill, which came in a pill vial (from another pharmacy though). Why cannot Walmart get them in a similar vial? This is very frustrating.

I can understand when you are temporarily out of an item that I wish to buy, but when that same item is not in stock for several weeks, it places me in a position where I have to go to another store. My personal complaint has to do with empty shelves in the frozen juices section and in the OTC shelves in the pharmacy. While shopping this morning, I noticed that those aren't the only shelves with no products. Could it be that those items have been out of stock for long periods too? While visiting a store in another town, I find that those same items are on the shelves there. This is an inconvenience that requires me to either go to a Wal-Mart in another town or to a competitor locally.

I called in a refill and never received a call that it was ready. When I went to pick it up, they had already put it back in inventory. I asked them to fill it again. The next morning, I went to pick it up and it was an old prescription that had been replaced by the new one. They refused to fill it, while I waited after they inconvenienced me twice. They said it will take an hour and a half. I filled prescriptions myself for a decade, and I know it can be done in less then 5 minutes. I am now waiting to go back to get it, missing work and losing income. Their attitude was very poor, rude, and robotic.

Walmart's lack of knowledge in dealing with Medicare & Supplemental - I am a senior with Medicare coverage Part A & Part B. Additionally I purchase Supplemental Health Care from BCBS. My Medicare supplemental coverage is Plan F that covers deductible and co-insurance for all Part A and for all Part B.

As you may know, Medicare pays for diabetic supplies, specifically the lancets. I went to your Apex store to get the prescription filled for lancets. At first my price was $140; which I disagreed with. Upon further phone conversations by your representative, with Medicare I assume, the price was lowered to $40, stating my deductible has not been fully met. As any, Plan F clearly states all deductible and co-insurance will be paid by the supplemental insurance carrier. Since the lancets are clearly Medicare approved and fully paid for when Medicare deductible has been met, I feel Walmart needs to find a way to get the balance of deductible from my supplemental insurance carrier.

My doctor bills Medicare and whatever Medicare approves but does not pay for due to deductible, my insurance carrier pays. I had this problem with you last year, but thought it was fixed, but no. I bought your meter, because of the price. However I realized the circus you are making me go through for the lancets is most disconcerting. Please review your process, fix it and advise.

They have attitude. I have asked for over a year to get all my scripts at one place and not be told to go somewhere else. This a pharmacy where you can get any med you want to be delivered to you if you can't find one or a supplier to get them. That is the same with servings for B12 you can't get. You get plenty of excuses and no products. Why, why? They just don't care!

My name is William ** (MSG/E-8 Retired). I am a 29 year U.S. Army, 100% retired, on permanent and total disability. I went to my doctor in Junction City, KS to get my normal medicines. They were mostly partially filled and one of my Parkinson meds. I received 12, had them called in and took my C-2 with prescription. They gave me a partial fill (12 pills) instead of 100. I am traveling to Los Angeles for knee replacement. It took 3 visits; I paid and received 9 pills. They called me and your automated told me it was ready. I went to the Wal-Mart, prec # ** and they asked me to wait another 20 or 30 minutes. Wrong answer. I filled out approximately 5 surveys from the Department of Defense about vets health issues, prescriptions, just ** service in general. My question is, "Do you want my business or do I need to call someone." Your call.

For 4 months now, I had to get a refill on my Citalopram. And every time, there is a problem with not getting a fax or call from my doctor. The employees don't care or have a clue what is going on. They never have the right fax or phone numbers. They say they don't get faxes or calls and I just called my doctor's office and they just sent it! I even had one lady working on the computer that acted like she might go to sleep at any moment! She said she had taken too much cold medicine. The only one that I could get to help me was a man named Travis. I think they should look at the employees better and their phone system!

They need more help or better management! I have back pain and I was out of my medication again. So I went to get my script filled for the month at Wal-Mart in Red Bluff, CA. I had to wait 2 days to 3 days later. My question is this, **?

I bought a box of Equate Omeprazole Magnesium, which contains 3 bottles inside, each containing 14 pills. When I opened the first bottle of medication, it appeared that one of the capsules had broken, therefore powder was throughout the entire bottle but yet, I couldn't see any broken capsules. Because this is a somewhat expensive medication, I ignored the problem and used the medication anyways.

As I was using the last capsule, another pill fell from the bottle into my hand. This pill is white and long with no writing on it at all. I have no idea what it is. I work for an animal supplement company so I'm thinking of sending it to be tested. I have two more bottles of this medication and am now concerned about Equate's quality control or lack thereof. All three bottles were sealed and seemed untampered with. I'm not sure what else to do. This probably will go unread, thus just wasting my time. In reading, the bottle I've noticed that this is bottled in India; Very good.

I am an insulin dependent diabetic. Last month, when I went to have my prescription filled for my insulin, they only had 2 of the 3 bottles on my monthly prescription but I had to pay the same for 2 bottles as for 3 bottles. Since I am a senior and have prescription D coverage, that wasn't such a big deal. But this month when I went to pick up my prescription, they were totally out of the insulin I use but said that they had their own brand but I would have to pay the full price on their insulin. I am on a fixed income and paying full price is a hardship for me. This makes me wonder if I'm going to have problems every time I go. If they can't order enough insulin, I will have to change my prescription to another pharmacy. I would like to know if this is going to be a problem every time I go to fill this prescription.

I was unable to get through to a pharmacist to call in a prescription at store #5881 in Springfield, PA. I did not want to leave a message given the nature of the prescription. After four calls, I spoke with an assistant manager who said she'd have a pharmacist call me back. I am still awaiting a return call. I intend to encourage all of my patients to avoid Wal-Mart pharmacies, which I will do personally as well since I refuse to spend this much time to provide you with business.

My doctor had called in a refill for my Metformin for blood sugar and my HCTZ for fluid tablets. I went in to pick them up at the Olney, IL store. The young girl with purple hair couldn't find my order. She went to call my doctor and came back to ask for doctor's name and address the second time. Then she came back and asked for my name for the second time, left the area, came back for the third time to ask my name. She finally came back and told me they were working on my order, but I should give them 24 hours to fill an order. What kind of pharmacy operates on a 24-hour notice to fill an order? I have been using Walmart pharmacy for years, but after leaving without my pills, I am very disappointed. I now have to drive back to Olney tomorrow to pick them up. I am glad I have enough pills left, but I am really concerned about other customers who might need to have their orders filled the same day by someone who couldn't at least remember a name for more than 2 minutes. Hope the right pills are ready.

Wal-Mart in Iowa Falls, Iowa was the pharmacy which we used for our brother's medication on a monthly basis. The process was pretty routine--ordering his medications every month. The problems started when the pharmacy was unable to provide all the subscriptions at one time and making the family ran over to the pharmacy several times to get all the pills. This has continued, and the pills seldom all get filled at one time. This is a big inconvenience to family members, as it is 10 miles each way and we also have our own families to care for.

The last time we reordered my brother's pills, we were told that they didn't have them all (What a surprise!) and that we would have to come back for them on Tuesday. All the other pills were picked up on the Friday before. We went to pick them up and went to my brother's house to get him his medication as he was out of the baclofen for two days already.

When we opened the sack in his kitchen, the baclofen was not in the sack. So we called Wal-Mart pharmacy to tell them that we were missing the pills, and they told us to look for them as they don't make mistakes like that and we had to have lost them between Wal-Mart and my brother's home. Amazing, as we took the stapled sack from the pharmacy, went to our car, and opened the sack in my brother's kitchen. How would we lose them when the sack has not been opened?

I contacted the pharmacy and asked to talk to someone about this issue, and I was told that this matter was talked about and that they don't make mistakes like this and they don't know where the pills were at. I told them I would be over to talk to them in 15 minutes. When I reached the pharmacy, the staff person Becky came to the counter, and I told her who I was. She said, "Here are the pills," and walked away. I asked he if she has found the pills, and she said, "No, I don't know where they went." I then went to show her the prescription receipts she sent with us on Friday to show they were paid for.

We, the family, thought when they said we would need to come back in for the rest of the medication on Tuesday that the baclofen would be there. And it wasn't. I have never felt so degraded by professionals in this situation and hope to never be treated this way again. Ann and Becky, both Wal-Mart staff members in the pharmacy, were rude and unprofessional, working with the public in a very judgmental manner.

When I tried to talk to Becky, she just walked away, as to say "I don't care." I know all the problems we have had with Wal-Mart and getting our pills filled has been very aggravating. And we are now sure why we will be moving to a pharmacy that really cares about the people they serve and care about. My concern was my brother having to go without his baclofen for two days, because the pharmacy didn't send his pills and then called us liars because we confronted them because the pills were not sent. I can only pray Ann and Becky watch what they are doing and start putting their customers' needs first. Wal-Mart pharmacy has lost my business.

My doctor called in a prescription to Walmart about 2 hrs before I went to the store. When I arrived at the pharmacy, I waited in line for about 10 minutes. The cashier told me they did not get it. I checked with my doctor's office and was told it was sent over 2 hrs before. I stood in line again and was told they had found the prescription and it would be ready in 35 minutes. I told them I would not be back. Thank you very much.

Me and my girl friend went to Walmart to get a script of prenatal vitamins and we were told that the script needs to be approved and that they were getting right on that and that it would only be an hour. Well, the hour came and went so we go back to the counter and ask about the script and they said the same thing. So, we left without the script. Three days later, we went back again. We waited a couple of hours and still nothing. They said that they have to call the doctor about the script. Remember, now this is for the vitamins, nothing else. So, we left without anything again.

A week went by and we thought that would be plenty of time. So, we went back. We went to the counter to get the script filled and we were told that they had to have it authorized and that there was nothing they could do. I explained to her that she was completely out of her vitamins for her pregnancy and she stated that there was nothing she could do. So, I asked to speak with the manager. We had stepped aside to speak with the manager, Deirdra **. The manager told us that the insurance won't cover the brand of vitamins that were on the script and then rudely stated that we were told that the last time we were there. I told her that we were not told anything about that and if we had, we could have had it fixed and that they had dropped the ball. Then, very rudely she said that I was lying. So, I had told her that I would put a complaint in. She then stated that there was nothing I could do about it, that Walmart can't hold them accountable, that Walmart don't worry her none because she is a pharmacist and they are separate from Walmart. She then stated that she was done talking to us and then she just walked off. The other lady there was seeing what was happening and decided to help and within 10 minutes she had the script to us.

Well, the next day we got a call from our insurance company saying that they had a complaint, that I was very rude and angry and disrespectful. That is not the case. I was calm, no bad talking. She was just mad because I told her the truth and stated that they had dropped the ball and to me they were putting a baby's health last.

This past Thursday I was brave enough to try to get my medication from my local Wal-Mart. I say brave enough because it seems on some days that all the pharmacy people at my Wal-Mart do not want to help customers. February 11, I was confused about a co-pay. I was real sick and doctor ordered me some meds. Instead of trying to help me and listen to my concern, I was hushed. January 12, I went with a friend to get her meds. We stood there and stood there while a pharmacy worker put on bags. We stood there and stood there. At one point my friend looked at me and said, "What the heck." I said, "Welcome to the White House, TN pharmacy." Finally, the girl came over without a smile or a hello and took care of us even though you could tell she didn't want to.

So Thursday, I ordered my refill online to be picked up at 1 pm. I walked in and there was a lady standing at the drop off with a pharmacy tech on the phone. I walked around to the pick up and asked for my meds. I stood there and stood there. The pharmacist looked up and said, "We will be right with you." Mind you, there was a pharmacist and four techs working. Finally, a lady asked what I wanted. I gave her my information. I was told my meds was not ready yet. I then tried to hand her my new scripts and was told, "You will have to go stand in the other line." I said, "Really, that lady has been standing there with the tech, who is on the phone with her insurance, and instead of helping me you want me to go stand in another line? Really?" She just looked at me. I put my hand out with my prescription and said, "Take my prescriptions."

She then ripped my prescriptions out of my hand a stomped away, not asking when I would like for it to be picked up or nothing. I stood there shocked. I walked over to the customer service as I have done in the past when I have felt I was being treated wrongly by the pharmacy. Of course the managers say, "Well, there is really nothing we can do. They are separate from us." I then walked back over to the pharmacy and get the meds I had ordered. I tried to walk out but was chased down by a guy asking if he can talk to me. He was from the Springfield store and was called in to find out what the heck is wrong with the pharmacy at my store. Basically, he had to spy on them to find out why the pharmacy is so unorganized. I left my name and number with the store manager who was supposed to give it to someone who has authority over the pharmacy since the store manager can't do anything when there is a problem in the pharmacy. I also was advised by the man that chased me down to call the 800 number.

I'm still waiting on that call. Since no one is accountable for the employees at the pharmacy and that they can say and do whatever they want and get away with it every time, what am I suppose to do?. This was the third problem I have had with this pharmacy. Of course, I tried to report the others but was told by management at the store that their hands are tied and that there is nothing they can do to make my shopping experience better.

The wrong prescription was filled. I take .08 Methotrexate shots weekly. For the past month, I have been sick and on antidemocratic so I had to wait to take my shots. The other day I went to take it and opened a new package of syringes to discover they were the wrong ones. Apparently, they had given me 3CC syringes instead of 1CC syringes. They even spelled syringes wrong as "singinge"! This happened at Wal-Mart Pharmacy # 2554 in Avondale, AZ (623-935-4010). I checked with my doctor who informed me the pharmacy made the wrong mistake. I called Wal-Mart Pharmacy and was told, "Oh well, you paid for it, so you are stuck with it!" I will not use them any more as this is very dangerous.

I called to check an order as I do 3 or 4 times a month and she was very rude. Some months it takes 3 days or longer to get the meds so I go to Lifecheck. They are always nice and only take a few hours as most. Uvalde Walmart is bad; I have used other Walmarts and they were good.

Every month, I get a 30 day prescription and every month I call it in 2 to 3 days ahead to make sure I have it on hand. I called it in on 2/29/12 and it was up 3/3/12. On 3/1/12, I called to pick it up and was told they can't fill it until the prescription is up because of the type of medicines. I never had a problem in the past (filling it) ahead 2 or 3 days. I do this because of my work and can't get to the pharmacy. I explained this to the pharmacy tech. and his statement was "this is a controlled substance and if you have a problem, you can just take it to another pharmacy". If this is your policy, then why haven't I had a problem before? Just because someone maybe on this type of med, doesn't make them an addict and shouldn't be treated as such in his words and tone with me.

A few years ago, I went into the Wal-Mart Pharmacy and was humiliated and made to feel as though I was some low-life junkie. Well, it started with me handing the pharmacist a valid script from my doctor of Xanax (25 mg). She looked at it and quickly and literally threw it back at me on the counter, stating these exact words: "This is a controlled substance, and we're out of stock anyway!"

I was shocked at her attitude and how quick she was to jump at the conclusion that I was some kind of drug seeker. Well, lo and behold, as I walked away, a thought came over me to walk back and tell her that she was out of line and that I need this medication for a legitimate anxiety disorder. So that's what I did. She responded with "Oh honey, I didn't mean it to come out like that. I'm sorry." I just said OK and walked away feeling victimized and scrutinized just because I needed a medication that is often abused. Wal-Mart Pharmacy is cheap, but their customer service is lousy. They play "doctor" and often have a negative attitude.

I have been using the Wal-Mart Pharmacy for years and the service within the last six months has gone down hill. The clerks are rude, the lines are long and the prescriptions are lost. According to my physician's office out of the 15-plus prescriptions they fax daily, they usually have to re-fax 5. Do they only have one fax machine? This is not just happening to me. It has happened to my wife and my parents on numerous occasions. Maybe they need to hire more staff? I have other pharmacies available to me and if this is not addressed, I will have to give my service to them.

I filled a prescription for Xanax, back in December, along with my Cymbalta of 30mg and 60mg, since I am on 90mg a day dosage. At the time I filled, since I have never had a problem, I did not count out all 90 days of pills. I started to run low on the Xanax, forgetting that I filled at the same time I did the Cymbalta. I got down to the last pill, and I called Wal-Mart Pharmacy, so that they could fax my doctor about a refill. I called later in the day, to ask if they have heard anything, and they said no. I noticed I had a refill on the same medication from when I was in Florida in November, and had to have a 30 day refill transferred to Walgreens. I tried to fill it at Walgreens, but they said that I have a 90 day prescription on file someplace else, and they can't refill it. That's when I realize that I had filled these prescriptions all on the same date, and I had pills missing. A good month's worth of pills.

I went to Wal-Mart Pharmacy, and I told them the situation, and how it does not make sense, since I had plenty of medication left on the Cymbalta. The pharmacist tells me that there is no way that I am missing pills, because all of his stock counts back. It is February 24th, and this was filled December 21st. So I said okay, can you not review security tapes? He tells me that security tapes don't show how much medication was counted out. I said so what do I do? I have medication missing, and it is a month's worth, and I need this medication to sleep at night for anxiety. He says I don't know what to tell you this is our policy.

I was so angry. I said I wanted all of my medication pulled, and I was going to take my business elsewhere. So, they gave me a card. I count out my Cymbalta pills. I have 33 pills left of the 60 mg, which should be right. The 60 mg, I have 48 pills left. How is this possible? I should have the same amount of pills given? I take one of each a day. So, the Xanax, Cymbalta 60mg, and the Cymbalta 30 mg should all have the same amount of pills. Now, because Xanex is a controlled substance, I have to go without anti-anxiety medication for at least 30 more days, because someone was not carefully doing their job/stealing my medications.

The pharmacist Nicole ** was very not understanding to my fiance because he needed to get his prescription 2 days early, which has never been a problem before. I have been having seizures for almost five months now and have only been running tests on my brain. I have to be submitted into the hospital by my doctor on Tuesday the 28th of February and my fiance has to go with me. I can't make it though this without him and he's so stressed out because I still don't know what's causing these symptoms and we can't take our children so we had to find a babysitter.

The pharmacy area manager Carol Anne ** is very nice and has no problem with me because that's my pharmacy too and over the years we have had no problems and I trust her with my health and her opinions. I apologize for the insecurities but I wanted to let you know that I've never had a problem until now and I don't understand why. Thank you very much.

Please note that this is an on going harassment and threats from the manager, Reggie, at the Walmart pharmacy. This manager, Reggie of the Baldwin Hills Crenshaw Plaza Mall, has taken the role of a doctor instead of a pharmacist. On Tuesday February 21, 2012, I went to pick up my prescription. I recently came home from the hospital after having surgery. Anyway when I got to the pharmacy, the cashier was looking for my prescription, and it wasn't the usual place, to pick up after a prescription is ready. The cashier said, "My computer is saying that your prescription is ready." I said, "Yes, I know. I call the automated system and it said my prescription was ready too."

Then the cashier went to ask the pharmacist about my order. He, Reggie, told her that he was holding my prescription, personally holding my prescription, deciding weather or not he wanted to give me my prescription, and we both said "Why?". Then Reggie said he has some questions to ask me, about my doctor, personal questions, that were inappropriate very personal questions, in the middle of Walmart store, where a long line of customers are also waiting for their prescription. I told Reggie, "If you want to ask me any questions, pick up the phone and call me, which there shouldn't be any questions that he should want to ask me." I was there to pick up my order, he was asking me questions about my doctor and everything.

I told Reggie I have more than one doctor, my doctor isn't always available to call in my prescription, so the registered nurse calls in my prescription sometimes. This was going on for at least an hour, this horrible person, Reggie, is now a doctor and has totally taken over the role instead of his position as a pharmacist. I told him that my doctors aren't always in the office everyday. They are sometimes at the hospital, and sometimes at the clinic, and there are certain days the doctors are in surgery, so as you can see if I need a refill on my prescription, my doctors are so busy with other patients, they don't always have the time to call in my prescription and or a refill.

Reggie knows this, that the doctors don't always call in for the patient's prescription and/or refill. He is playing with peoples lives. I am not just a Walmart customer, that shops in the store, but I am also a patient/customer who needs her prescription when my doctors and/or nurses call it in. Not just me but anyone who goes to Walmart pharmacy to pick up their medicine. But when we get there, we can't pick up our prescription, because Reggie is personally holding it under his arm, like you're going to steal it or something. What gives Reggie the right to take it upon himself, to decide weather or not the customer/patient should have their prescription or not. That is the patient's doctors' and nurses' decision, not Reggie's.

Reggie can be sued for negligence, causing severe harm to the customer/patient because he's not sure if he wants to release their medicine or not. I don't know how Reggie got to be a manager at a pharmacy, but he needs to be removed. There have been times when I am there in the doctor's office when my prescription is being called in, and the office would have the phone on speaker phone, and everyone in the office can hear how rude and obnoxious Reggie is to the doctors and nurses. Even to me when I call in to check the status of my prescription. It's not just Reggie, it's also Briana/ Brittany. The nurse called in my prescription when I was there in the office, because my doctor was busy with another patient, you would think that Briana/Brittany owns the pharmacy and all the medicine.

They lie to you and tell you that they call the doctor, and but what they don't know is that you're right there in the doctor's office, and they never call. They don't want to give you your refill when it's called in, you get harassed from almost everyone in the pharmacy, and these are kids working in the pharmacy, now, acting like they are the owners. I'd hate to see one of them get sick and have to have surgery, and go to get their prescription, and cant get it because, the manager is personally holding it for his own personal reason/use and telling you your prescription is ready, then when you get to the pharmacy, they tell you that no prescription and/or refill was called in, lying to you, playing with people/customer/patient's lives, trying to play the role of a doctor, instead of the pharmacist.

The only reason why I get my prescription from Walmart is because of the brand of medication they use, it's certainly not because of good customer service. The Walmart pharmacy, pharmacist/customer service is the worst, not all of the staff, is horrible, but the majority is. Darren is okay, and Terall is very helpful. But Reggie, Briana/Brittany and John are the worst. I also filed a complaint with the Better Business Bureau against Reggie. I am going to continue to file a complaint against Reggie, because he needs to be removed from being a pharmacist. Please note that I did not go into detail about all the questions that Reggie asked me when I went to pick up my prescription, but if additional information is needed, I will be more than happy to assist you. Thank you!

I bought Equate brand Iburophine extra strength 400. When I opened to bottle the capsules were labels 125 re turned them and will not take them. I am concerned that the wrong pills were in the bottle. Can you please explain what happened please. I would like someone to check to make sure the drug in the bottle is what the package says.

I take Lantus Solostar insulin. I inject 60 units per day. This means I need one complete box of Lantus, since they come in a box of 5 pens, and 1 extra pen for a total of 6 pens per month. My Wal-Mart here in Bonner Springs, refuses to give me the 6 pens, saying it is their policy not to open a second box, so I have to get my medicine every 25 days, instead of 30 or 31. That means I either drop my dosage down to 50 units per day, or I pay a double co-pay for my insurance. I cannot afford to pay this. I am sure I am not the only one taking this medication for diabetes. Why is Wal-Mart doing this to consumers? I am forced to buy a 3 month supply, in order to survive. It may not seem a lot to Wal-Mart, but doing the 3 months puts a lot of stress on our budget. Please figure this out, and stop your stores from doing this to people. The pens are good for over 2 years, so they won't expire when the box is broken.

I have visited the Wal-Mart pharmacy four times, and each time, something has been wrong. I will mention few of the most notable issues.

I have a script for 45 5-mg tabs of Warfarin, while filling my weekly pill dispenser; and I ran out of this medication. I contacted the pharmacy to let them know that this was not filled correctly and I am missing pills. The CSR at the pharmacy immediately got an attitude and told me that they do not make mistakes like that and I must have lost them. I let the CSR know that it would have been highly unlikely for me to lose exactly 15 pills of a medication that I have to take daily. The CSR told me that they could fill a script for 15 pills and charge me $2 for it. I explained that I just paid $6 for a fill of 45 but was shorted and did not feel that I should pay an additional $2 for a fill of pills that I had already paid for.

After in essence "arguing" with the CSR for 10 minutes on the phone, I decided to go to the pharmacy to handle this issue. I arrived and again had this discussion with a CSR, as to which I was accused of losing the pills. I let them know that I intend to escalate this issue if not handled properly immediately. The CSR walked away, filled the 15 pills, and handed them to me; no apologies, no words at all.

I called for the one refill I had remaining on this same script. After I was being placed on hold for over 10 minutes, the CSR picked up the call with an attitude; and I was told that I only had 10 pills remaining on this refill. I advised that the pill bottle says I have one refill remaining, and the CSR told me that the one refill is for 10 pills.

I asked for an explanation and was told that the last script was written for 100 and I have used 90 of them. I advised the CSR that I have a second script that was written for this medication long after the one for 100 was written. I was told that they did not have this. Exhausted from discussing this topic with a CSR who was not willing to assist me, I decided to just go to the pharmacy.

Upon arriving to the store, I went to the pharmacy and stood in line for 15 minutes or so and got to the counter. I was told that the script for 10 pills would be $4. I questioned why I was being charged for a full month of pills and it was only 10. I was told it was my insurance and they could not change it. I questioned the price again, advising them that when I fill a 45-pill script, it is $6 and that for a 10-pill script I would expect to pay around $2. The CSR told me again it was my insurance and she would not look into it.

I let the CSR know that I would not be purchasing the script and I will go elsewhere and explain all of the issues that I have had with their pharmacy. She stated she was sorry that I was taking my business somewhere else. At no point did she offer a resolve or apology for the issues I have been having with their pharmacy.

I immediately contacted my previous pharmacy (where they know me by name) and let them know that I needed meds for the next day. I was told "Sure, I will compensate you a few days until we get this straightened out." I initially left this pharmacy, because they did not offer a $4 prescription plan. At this point, I feel that paying a little more for consistently amazing customer service is well worth my time, stress, and sanity.

I will never use Wal-Mart pharmacy again. I am really not sure why I thought the customer service would be any better in the pharmacy than it is in the store. I do honestly believe that Wal-Mart seeks to hire those individuals that make it a point to make everyone else's day bad with their poor attitudes. I have only once walked away from a department with a positive experience. That experience, however, was ruined 5 minutes later by the cashier who didn't speak to me and grunted at me when I greeted her with a smile and a "How is your day?"

An antibiotic was called in for my daughter before 3 pm. Another prescription was called in for her at 3 pm. We went to pick the prescription up after 6 pm, but it was not filled, and we were told that they had not even checked the recordings. After waiting for another hour and a half, she was given one prescription, but not the antibiotic. By this time, they were closing the pharmacy and she will now have to wait another day before getting her antibiotic filled.

My physician called days ago to fill a prescription at the Wal-Mart on Beach Blvd. Jacksonville, FL. The doctor had to call back a second time, because the prescription wasn't right. When the doctor talked to someone at Wal-Mart, they said they have everything they needed to fill the prescription. I went a second time to pick it up. The girl at the counter was rude, and said my doctor didn't call in the prescription right, and they couldn't fill it. My doctor called for the third time today, and said she gave all the info they could need. Again, they said it wasn't correct. So, I spoke to the pharmacy manager. I told him what has happened, and of course, he offered to fix the issue. I told him if he offered me the prescription free for the rest of my life, I would not take it. I will never use the Wal-Mart pharmacy again!

My wife has been on a sleeping pill to help her sleep through the consent pain she is in. At the start of the week, she called in her prescription to be filled. They said they did not have it as stock at the moment but would have it in soon. She has called several times to see if they had gotten it in but it did not come in until today (Thursday). I went to pick up this prescription but could not get it due to the price jumping several times what we had been paying for it. I am getting tired of prescription meds not being in stock and not being filled when called in and I would have been able to hold off paying a bill for a couple of days to get this med if I had been told that the price had gone from $27 to $70, which I find is a ridiculous price increase.

I talked to the pharmacy on Thursday to refill my medication. I was told it would be ready to pick up Sat. by 11 am. Saturday around noon, I stopped to get it on my way out of town. It wasn't ready. I was told it would be ready in 20 minuets. I didn't have time to wait so I told them I'd be back later. So today is Monday. I went to pick it up again. Now, it's not going to be ready until later today or maybe tomorrow. This is unacceptable. I am looking for a mail order prescription company so I will not have to deal with the incompetent people you have working at the Parker, AZ Walmart.

I also had another problem with them a couple of months ago. My doctor's office sent over a script for Insulin syringes. They were told they do not carry that size of syringe. I went to Walmart and bought the syringes over the counter. They do carry them. My doctor's office renewed the script and this time it was filled. I can't tell how many times I have had to wait for my medications to be refilled. I do it by phone and am told when I can pick them up but they are never ready at the time I am given. I am really getting tired of the hassle I go through with Walmart every month.

The bottom line is, I t tried to get my asthma inhaler refilled with 2 refills available, and the pharmacist wouldn't do it. They said I just had one done a week before. I tried to explain that I had been sick and I've been using it more than normal. She said she didn't care and that I needed to call the doctor. My point here is that I had two refills available and she wouldn't do it. I complained to the store manager. He basically said he agreed with the pharmacist. (Since when is a Walmart store manager a doctor?) He did nothing. Her name is Mickey and His name is Jarod from Arroyo Grande Walmart. This pharmacy is horrible at customer service, This is not the first time she has given me a very hard time about my medications. My doctor did okay the refill!

I went, and was told the pharmacy was closed for lunch on Sunday. I came back and they still weren't open. When they finally opened, I was told my prescription was being filled, and it would take a couple of hours or so. I told her it was called in, way before they were even open. A man behind me screamed, "oh my God!" At that point, I was afraid for my life. people shouldn't feel this way, picking up a prescription, that is supposed to be filled. When Lisa got back from the pharmacist, she told me to wait and that it would be filled in a few minutes. This happens all the time. There are lines of people inside and out. They lie to you. I have had prescriptions sent from my doctor in the past to them, and they claim they never received it. My doctor says it gives them comp. They received it. I'm tired of the lies.

I had 3 prescriptions filled on Tues., January 31, 2012. One was for 20 Amox/K Clav 875-125 tablets, an antibiotic to take twice a day for 10 days. After 2 or 3 days, I noticed that the tablets were "flaking". When I returned the medicine to the pharmacy today, Feb. 4th and showed Jim **, the pharmacist on duty, he said it appeared that the pills had gotten wet. I told him that was not possible because I had kept them in my kitchen cabinet until I brought them back to the store. When asked if their effectiveness had been affected, he said, "Yes." He was not willing to replace my medicine, so the Shift Manager, Mr. Steven **, was called in. Mr. Steven was very professional and tried to correct the situation. However, Mr. Jim seemed to have the deciding voice in some areas. The final outcome was that I was given only 10 of the 20 pills of the prescription and I will have to return on Monday to hopefully get the remaining 10 pills from Pharmacy Manager, Tristan **, who was not there today.

Even though Mr. Stevens' behavior was commendable, I was at the pharmacy for an hour and 35 minutes. Mr. Jim, on the other hand, was very discourteous, rude and I felt belittled. I was very shocked and disappointed over Mr. Jim's demeanor and because of that I most probably will never have another prescription filled at this pharmacy again. My friends will also be warned about my ordeal.

I phoned in two refill orders for my wife on Wed, Feb. 1, 2012. I was told that the orders would be filled by 8:30 the next day. I went to pick them up on Friday, Feb. 3, 2012. When I went to pick them up, I was told that they were not ready. I had to wait 45 minutes to get the meds. I feel that this is a short fall by the staff at store 635. I can understand having to wait if I brought in the scripts or empty bottles, but having to wait for my orders to be filled when I phoned them in 2 days in advance was uncalled for.

My physician called Wal-Mart Oakdale, LA and by doctor's order called in Invege 9mg to take 1 at bedtime. Paul ** told my dad he was going to overnight it and it would be in today 2/2/2012). I also called Joseph ** and he said he would do all he could to make certain it would be in on 2/2/2012. I talked to Paul today on 2/2/2012 and he told me it would me in tomorrow.

I need help with this situation because I am part of home health and an outpatient health clinic in Mamou, LA where Dr. **'s nurse called it in from and she is not on continually giving me free samples because of the lies the pharmacist tell at Wal-Mart tells. I need this medication according to the doctor and the 2 nurses. They don't think I need it. Also, the techs' are very rude in the pharmacy which needs to be fired when they talk to people in my condition. A phone call was made roughly about 4:30 pm on the 2nd of Feb. of 2012 and I had to talk to Paul who may have lied. Someone from corporate needs to talk to these people! Please call me back.

Re: Neighborhood Wal-Mart at Vickery Blvd, Fort Worth, TX 76116

I've been going to the same Wal-Mart Pharmacy since they opened about 5 years. I used to live close by and also I can go to the Chase Bank in the same parking lot for my work during lunch. For the past year or so, I've been very dissatisfied with their service. I've waited in line in the pharmacy drive-thru for over 20 minutes before finally having to just go inside because the car in front of me never moved. Then when I get inside, there's a long line of people and I end up waiting another 10-15 minutes just to drop off my prescription.

Today, I went through the drive-thru (no line) and there was only about a 5 minute wait before I was acknowledged. But I wasn't greeted at all, just asked for my name and birth date. Then when I gave my prescription to her, she proceeded to write something down for the next 5 minutes and then asked for my birth date again. And although I dropped off the prescription at 2:45 on a Thursday, I was told it wouldn't be ready until after 5:30. When I used to live close by that wouldn't be a huge inconvenience, but now I live about 30 minutes away and at 5:30, I should be driving in the opposite direction for my house.

I just don't understand why it should take so long for a prescription to be filled. When she told me that I said "that long?" and she just shook her head and didn't offer any explanation or apology. I understand if they're swamped or understaffed occasionally but like I said poor customer service has been a recurring theme for the past year and it's not getting any better. Not sure if management or something changed in the past year or so, but I don't recall it being like this prior to 2010.

I think I'll be moving my business to either CVS or Tom Thumb. It won't be as convenient (bank not in the same parking lot) but at least I shouldn't have to keep making repeated trips and hopefully I won't have to wait nearly as long. Customer service means a lot, especially when you're going to the pharmacy you're probably already not feeling that great!

I visited Walgreens today to fill a prescription. Part of my prescriptions were on paper, 1 prescription comes in through Transcript, and I purchase over the counter drugs as well. I visit Walgreens more than I do the grocery store. When I was in the store, I pulled out the 3 prescriptions out of my purse. I gave the technician 1 prescription. The technician told me after I gave her my prescription, that they will have to call my doctor because people go to the doctors just to get a narcotic.

Customer sensitivity training is needed so that when a physician prescribes a narcotic, the patient (customer) is not being mistreated at the pharmacy (Walgreens). I called the corporate office (customer service). The burden of proof is on the customer. Personally, I went to the doctor for a regular checkup. Why does the store allow the technician to make the customers feel less than. For a minute, I thought she called me a street person. I chose not to fill the other 2 prescriptions today.

So everyone that comes in with a narcotic prescription or pulls out a prescription out of their purses need to go to their doctors just to get a prescription for narcotic. Far from the truth. Walgreens need a better avenue for discriminating against persons to find persons that are on narcotic drugs. Maybe they need my records before they fill the prescriptions. That is just too much.

Yesterday, January 30, 2012 around 4:00 pm in Burlington, Ontario (Fairview), I dealt with the worst pharmacist. He was rude and arrogant. He told me straight out that he does not have to be courteous to anyone; customer service policy includes Wal-Mart employees only and he is not, according to what he told me, a Wal-Mart employee. He wouldn't let me talk, and cut me off. I will never ever deal with Wal-Mart Pharmacy again. I will rather go and pay a little more elsewhere and deal with a professional pharmacy. The name of pharmacist is Ashada.

I have been dealing with the Wal-Mart Pharmacy for almost 15 years now. It is becoming a pain and I am seriously thinking about changing. I request a refill. The pharmacy electronic sends a fax. Doctor's office doesn't take electronic faxes.

I called and asked how I should handle this situation in the future. The young lady that answered the phone was very unprofessional and didn't know how to answer my question. Also, I have had my doctor call in refills (he called me first) and within 30 minutes of his call, I will call the pharmacy and they will say they don't have the request but if they look in their 10 different spots that they keep refill requests in; guess what, they found it. I am currently going through the same thing again and it's so frustrating. I could scream. What happened to Customer Service?

If you haven't heard from the doctor how long does it take to pick up the phone and call? The patient is the one that is in the middle between the doctor and the pharmacy. You call the doctors, they say call the pharmacy; you call the pharmacy, they say call the doctor. Again, I want to stress that the Doctor has called in refills and the pharmacy will tell you it's not there and then guess what all of a sudden you get a text that your refill has been completed. As I said I have been a long time customer but if things do not improve, I am moving my business elsewhere. Have a nice day.

My husband picked up my medication. When he returned home I opened the stapled bag containing the medications only to have them spill everywhere. Imagine opening a bag of over pressurized chips only 1/16th the size. Why did this happen? Because the lid was not put on correctly. If the childproof lids are too much for the staff they shouldn't use them. Now will the pharmacy claim responsibility? No, absolutely not. They will, however, blame my husband, who opened the pills (didn't take any, just opened), then pulled a stapler out of thin air and made sure to staple exactly where the staff originally stapled it shut. That makes more sense to the pharmacist that was working at the time. Then one of her co-workers not capping it correctly.

What were the consequences? I'm stuck with dirty, disgusting, and broken painkillers. The bottle says not to take it if it's crushed or broken, but that's not the pharmacy's problem. If something similar happens to you, and you take medication that cannot just be replaced, call the police and file a lost/stolen complaint. That is the only way the doctor can rewrite the script. Plus that seems to be the only way anything will get done.

I take several medicines and have bought all of them at Walmart for at least 20 years. I have had a prescription plan that paid some of my medicines and now, I'm on Medicare and have an RX supplement. This particular problem I'm discussing here has happened more than once in the last couple of years but I've usually been able to get it straightened out in the store right then as soon as I noticed the error. That was not the case this last time.

This month, I went to pick up one of my prescriptions and I knew as soon as the clerk told me the amount due that it was not correct. The most I should have to pay for any 30-day supply is quite a bit less than the cost I was given. I asked her if the insurance was applied and she said it was but that I could go talk to another person. That other person did not want to deal with this at all and was almost rude. She told me that it wasn't their fault if it was the wrong charge and that I needed to contact my insurance company.

I did contact the insurance company and after several calls and talking to several customer service people, I was told that Walmart did not even apply the insurance at all and they had overcharged me over $35. As I said before, this is not the first time this has happened at this store. The insurance company told me to call the pharmacy manager and tell him what they had done. He denied it and said it was the insurance company who had made the mistake. I had the insurance company call him and they called me back to let me know that the pharmacy owed me a refund. I will believe that I'll get it when I have the check in hand. I'm thinking of moving my prescriptions to another store. I find Walmart these days to be a very unpleasant place to shop overall.

Just to let everyone know: if you complain about Wal-Mart Pharmacy or anything that happens in a situation with the Wal-Mart name and you think you are filing a complaint with home office, it actually goes to a call center and from there an e-mail is sent out and goes to the manager of that department or the manager you complained on. Unless it's extremely a serious complaint where they feel a lawsuit may happen, your complaint is not going to go anywhere.

So good luck getting anything done unless it's something that has caused a threat to your life or it's illegal what they done. I have seen managers laugh at complaints that were legit even in the pharmacy and type in a solution back to the call center rep and they never followed up on the call or did any actions to fix the complaint. So next time if it's harmful to your health or illegal, contact the prosecuting attorney even on shorted meds.

I have bought NPH and REG U-100 Humulin Insulins over the past 3 months. Due to my present prescription plan capping, I had to buy the cheapest insulins with out of pocket money. The insulins were in Lilly Boxes but were produced by Reli On. All the insulins were totally inferior and did work a little bit. But as an insulin user of 44 years, I suspected "foul play" with these vials as I immediately got extremely ill from both of the insulins. And I had to take astronomical amounts to try and bring my blood sugar down. I sent my husband out to buy NPH & REG from another pharmacy and they worked perfectly and I felt great afterwards!

I went back to Wal-Mart a few weeks later, got 2 more vials, and the same ** thing happened again! My blood sugar went into the 400's and 500's, no matter how much coverage I took to bring it down. Plus, I started having severe crippling pains that seemed to spread each time I injected myself. I got up enough money. I bought new insulins from another pharmacy and my blood sugar went back to normal. I was finally able to eat, which I couldn't do on the other stuff. And the paralyzing pain left my body! There is something very wrong with those vials of insulin from Reli On from Wal-Mart! I will sell whatever I own not to be able to buy insulin that will help my diabetes and avoid buying any insulin at Wal-Mart!

This is a very serious incident and not the first time it has occurred. I just opened my bag after picking up Singulair with a $45 copay. The bottle seal was ripped open and there were 20 pills in the bottle instead of 30. Last time this happened was several years ago and I started counting the pills at the counter, which I have since stopped doing. When I brought it up last time, I was told that it was impossible that they made this kind of error. I am hoping they have cameras on their employees because there is absolutely no doubt that someone stole 1/3 of my prescription. I will be complaining in person tomorrow.

On 01/08/2012 at 5:45 pm, my husband, son and I went to Wal-Mart pharmacy. The pharmacy tech did not greet us; my husband was told his prescriptions had expired. He then asked could he have a couple of pills to hold him while doctor give authorization to refill his blood pressure meds. The tech asked the pharmacist whose name we were told was "Missy". "Missy" did not move from behind her computer to come and speak discreetly to my husband. She proceeded to yell his personal information from behind the glass screen and refused to give him eye contact and rudely said she would not give him a couple blood pressure pills, rolled her eyes and there was a line of customers who heard all of it.

What happened to HIPPA regulations? My husband left there with chest and stomach pains from the lack of professionalism and outright just plain human decency. I spoke with the store's manager on duty that evening by the name of Jamie and he gave me the pharmacy supervisor's name and number. I will be writing a letter to Wal-Mart's headquarters as well. This is unacceptable.

0 stars, in fact -100 stars for Wal-Mart pharmacy. I get my birth control filled at Wal-Mart as they offer a $9 prescription that is less than my insurance copy. However, my experience in filling that prescription is always terrible. This time took the cake though.

I called yesterday & used their automated refill service & was told my prescription would be ready the same day by 3:30pm. However, I did not make it in to pick up my prescription until today, after waiting in line for over 30 minutes. They told me my prescription was not ready! I was livid & demanded they fill it immediately. They said they could not do that as it takes time to fill it. That is 100% untrue, birth control comes prepackaged. All they had to do was grab a package, print a label & take my money for it. I will never use a Wal-Mart pharmacy again and I think I will do my other shopping elsewhere from now on as well. They are slow, rude and totally incompetent.

I called in a prescription #7186692. This morning at 10:30 am, I just called to check on the prescription. And the lady on the phone said they had a problem with the prescription. I called the pharmacy at Hartwell, GA, where I go all the time. They put me on hold, for 4 minutes then hang up. This is the 3rd time that this happened in two months.

Wal-Mart Pharmacy will not refund my money for an unopened prescription. The pharmacist was very rude with me. I cannot find any policy that states that they do not accept unopened returns. After filling the prescription, I read the insert that comes with the package and it states that the medication is 'not safe for children under 5.' My daughter is only 2 and therefore I want to return the prescription. The Wal-Mart is located in Milledgeville, GA.

I went to pickup prescription for Low-T medicine, which is the Androderm 5 mg patch. It has worked wonders for me and Walmart now tells me that only the 4 mg is available and the 5 mg is discontinued. This is a 20% reduction in dosage they arbitrarily decided upon. They are not doctors! They do not control the dosage. Would it be correct to take a heart medicine at 10 mg and they decide they are only going to give a pill for 8 mg now without checking with the doctor? The consequence: decreased health benefit due to corporate profit line.

I am asking for replacement of my mother's Metformin 1000 mg. because of foul odor. First time pharm tech over the phone told me they are aware of the bad smell, told me to call supplier Heritage Pharmaceutical. I did and was told to go back Walmart to ask for replacement or refund. I did but was rudely shoved off by pharm tech Kayle and Emett. I talked with pharmacy manager and was told nicely to get prescription changed from 1000mg to 500mg (old stock and no bad odor). Those pharm tech Kayle and Emmett are not supposed to be dealing with customers. They are rude and not helpful at all. I wish for Walmart complaints dept to resolve this issue and reprimand these two pharm tech at Walmart located at xxxx **** rd. ***, TX 75081.

I tried to fill my mom's prescription. she gets them by mail, but she did not have enough to get them in time. I have gotten them at this Wal-Mart before. They claimed that the mail insurance was closed on a Saturday. I know it was not. I call on Saturdays. They refused to fill her prescription, and destroyed the bottles, so I could not get the prescription number and call it in. They were rude. This is not the first time. They are always too busy playing around, talking, and gossiping. This is the Wal-Mart at Clinton, Utah.

My physician increased my blood pressure medication by email and Wal-Mart gave me the old prescription. After several weeks of taking the prescription I continued to have head aches and high blood pressure. After I discovered the error my physician gave me a 30-day regimen of an added pill to decrease my blood pressure quickly. It is unclear at this point if I will have any lasting health issues due to this error, but I am compelled to bring this to your attention as it seem that you may have competency issues at this pharmacy or at least there needs to be more diligence in checking the prescriptions for accuracy. I would not be writing this if the pharmacy would have acted concerned, they just said it happens.

I was told they got prescription deliveries every 3 days. After 14 days, there are still no meds. With apologies no longer holding water, they finally called another pharmacy to get it filled. I hope you can imagine what it's like to go without meds for that long that has been taken for several years! My mental health suffered.

I do not understand why I am required to give my driver's license to CVS stores to purchase a money order? What is it needed for? Why do they need my driver's license number to take cash from me so I can pay my bills? Are they selling my information? Are they using my information to track who I pay and how much I am paying? I don't understand why after buying money orders from this organization for the past 20 years, is it so important for them to track my business in order to do business with them? Nowhere that I have been in the United States have I ever been asked for personal information in order to purchase a money order. When I asked the store managers at the stores in the Blair Plaza in Silver Spring and in the Aspen Hill Plaza, I was told that this is Corporate policy and if I did not supply them with this information, they could not sell me a money order?

I have attempted to get an answer from their corporate office with no success. After going online, I discovered that they are selling personal information to marketing firms (see attached), this is disturbing to me. I have to pay a firm to get a money order to pay my bills, only to have them make money off of me by selling my information. Is this right?

I received a call back from the Brandt/Wal-Mart Pharmacy manager. He is making good on the error of receiving the wrong insulin last week, and is giving me a gift card for $25, to buy the correct Humulin-N insulin! Kudos to Brandt! Thank you!

I went in yesterday, 12/14/11, to Wal-Mart Pharmacy store at #2515, 3721 E Thomas Rd., Phoenix, AZ 85018. I asked for Humulin-N Insulin. I was given a different looking Insulin Humulin 70/30. I told the tech that it did not look the same as the one I had from Walgreens but thought it had to do with different packaging. When I asked if the Humulin is the same, he said they are the same. When I got home, I realized they are not the same. When I called Wal-Mart Pharmacy, they said they are not permitted to allow exchanges or returns on insulin and they could not give me a credit either. I spent nearly $25 and they more or less told me too bad! Yet, their tech told me they were the same!

I got citalopram 10 mg tab (30-day supply filled). I was charged $14.84. Usually it cost $4. I asked the pharmacy department and they said that is just their price because it is. This was the Wal-Mart on Goldie Road, Youngstown, Ohio 44505. I telephoned the Wal-Mart in Boardman, Ohio; they said their citalopram 10 mg tab (30-day supply) is $4. Why such a huge price difference. I was told all Wal-Mart's charge the same prices and honor the same prescription policies. I believe I was overcharged. I have several medications that I get filled there on Goldie Road. I do not have any insurance. I need to know what prices this Wal-Mart on Goldie Road charges. How can I obtain their price list since it is different than other Wal-Mart/Sam Club stores. This is also false advertisement on your TV commercial/internet. If I was over charged I would like my money refunded? Please respond.

WalMart and all pharmacies are amazing. I am just another in a hurry American, fat lazy idiot who doesn't take care of myself and has diabetes, high cholesterol and an addiction to pain pills out of boredom. I can't wait 10 minutes for medicines that can save my life. I'm probably on welfare for disability and waive what little copay I have. I am far too lazy to get my own scripts. I demand the pharmacist who is checking interactions call for me. I run out of refills and demand pills because I'm a consumer and they owe me everything. I can't call them to see if it's done.

I'd rather call the automated because I'm socially inverted. In short, I am all of you complaining. Go work in a pharmacy then post your comments. You wouldn't last 5 minutes and you would see what dealing with ungrateful slobs who treat us like fast food. Take some responsibility for yourselves and give the pharmacists time, ask them when it will be done don't just show up and if it's routine medicines, give them a day. That is all.

I have a question instead of a complaint. Lately when I go to get my alprazolam Rx (.25mg, 3 times per day) refilled at Wal-Mart, I've only been able to get a weekly supply of this medication, instead of a 30 day (90 pills) supply. Have the laws and regulations for dispensing this medication become stricter? Other than the pharmacy not having enough or not having any at all of the .25mg tablets, are there any other reasons why Wal-Mart's pharmacy would dispense this medication to me in weekly amounts? I'm just curious because it seems like this is the standard protocol lately.

I was prescribed a 25 mcg dosage of Levothyroxin (hypothyroid medicine) by my doctor. The nurse called in the prescription and I went to Walmart to pick it up. I received a 125 mcg dosage instead. It's very dangerous and I'm so lucky I noticed! The mistake would easily have gone unnoticed had I not done a bunch of online research before taking this drug since this was the first time I've ever gotten the drug! To boot, neither the doctor nor pharmacy will admit they screwed up and whose fault is it when they can't talk right to each other? It turned out to be a miscommunication between my doctor's office and the pharmacy. By luck in researching the drug's side effects, I caught the mistake!

I called in my prescription and was told it would be ready after 1:00 PM. I made the 18 mile (one way) trip and was told it was out of stock. I asked why I was not called before I drove all that way and was told on week-ends there are fewer employees and no one had the time. Really? There were 4 employees there at that time. Gas is not cheap, and I am tired of this happening, because it happened several times before, not only to me, but to my husband as well. Even when you call to check if it's ready, the computer states that it is, and you arrive, and it's not. Common customer service - pick up the phone and let the customer know it's out of stock. It's happened for the last time, my husband and I are taking all of our prescriptions elsewhere.

After waiting for one week to have my meds transferred from the Wal-Mart in Addison to the Wal-Mart in Elk Grove and 4 phones calls, last one to the manager Bonnie, I went to pick them up this evening. It came with with 4 scripts and 2 wrong. One was terribly incorrect in the store. After being there for one hour, it was taken cared of. The charge was also incorrect. Now, I am sitting here with another error. I take levothyroxin 50mg and they gave me 100 mg. What is wrong with these people? Here are the symptoms of too much of this med: heart palpitations, nervousness, trouble sleeping (insomnia), shaking (tremors), frequent bowel movements and too much weight loss.

They were so confused and if I trusted them, I would have an over dose by now. I was out of meds for they took so long getting the meds transferred. Yes, they said it was the doctor. The doctor did what was asked. I have had this doctor for years and the Wal-Mart in Addsion never made any mistakes. This Wal-Mart changed everything on me. This could be a lawsuit. All they had to do was get the correct meds dosage and all from Addison There has been no changes other than what they changed. This should have needed immediate attention.

I rushed out the door one day. I forgot to take BP meds. After a 3-hour drive, I felt bad. I went into Wal-Mart and took my BP. It was 168/132: not good. So I asked the girl at the pharmacy to transfer one each of the BP meds totaling 3.She said it would be an hour or so. I asked if it could be any sooner considering the issue, she said no. I then asked to speak with "Bob" the pharmacist at Concord, NH Walmart. Bob had heard this as well and ignored me. He never said a word. I went to sit down and when I sat and turned around, Bob had a ** grin on his face. I wanted to choke the sob.

Most uncaring group of people I've ever run into. By the way, they billed a month's worth for each. I spend $600-$700 a month on meds. That will be going elsewhere, not to Wallyword anymore. Bob, I hope you read this you **.

I don't know what good it really does to complain. They don't listen. Thank you.

It was bad when I went in. There were more than ten people standing in line waiting at the pharmacy. There are six people at the back filling orders or walking around. Why can't one or more come out and help the two girls catch up? We, the ones in line, were talking about the bad service at the pharmacy on Beltline Blvd. in Florence SC and we may move to a different pharmacy.

Every month I have the same medication filled and every month there is a problem. Well, I have had it. This month of November, I called the prescription in and they said it would be 30 minutes and it would be done. I got there about 5 hours later and she said, "Oh, there was a problem with the insurance company." I said it couldn't be. It is exactly 30 days since I had it refilled and she got really snotty with me and her faced turned red, and I knew she was mad. She called the insurance company, and all of a sudden, nope, there was no problem. She said, "Oh, it must have gotten mixed up with another person's." I was so mad but, said nothing. So then I waited 30 more minutes to get them to refill it.

I know this medicine is very expensive, and most times, I have to take a partial fill and come back and get the rest of it. I do not live in town where Walmart is and they can not mail it because it is a narcotic. I have dealt with all the pharmacy help there. I used to think that the 2 main men were helpful, but now I realize they are just smooth talkers. I am moving all my prescripts from there. I know a girl who works at this Walmart and has been there for several years. She says that they do not keep things confidential and that also worries me. HIPPA is a law. I have never heard things first hand, but I also don't work there.

I have had other prescriptions filled here, but I'm done. Each time, they are either busy, and there is a wait, or they are not busy and there is still a wait. The last two times, I came in to pick up my refill, there were several employees behind the counter, yet I stood waiting for someone to even acknowledge me before finally walking over to assist me (A simple "Hi, we'll be right with you" goes a long way). Today, I had called in a prescription refill, and I had also brought one to have filled. There were no other customers, and several (about 7 or 8) employees behind the counter standing in a group.

I approached the 'drop off' window, and waited until one of the ladies left the chat group, rolled her eyes (yes, my daughter and I saw this), and came to the window. She never smiled or greeted me. I told her I already had one ready to pick up, but would pick it up with this one. She said it would be ready in about 25 minutes. When I came back to the pharmacy, I gave one of the other employees at the counter my last name, and told her I should have two prescriptions. She said there were three. I told her I was unaware that there must have been two prescriptions on the sheet the doctor had given me earlier today.

I said I only needed the RX 'a' today and not the RX 'b', as my doctor had given me several samples. When I got home, I opened the bag and found that she had given me the RX 'a' paperwork, but the RX 'b' prescription. I called the Wal-Mart pharmacy back to tell them of the mistake, and that I would be driving back up to exchange. After I arrived back at the store pharmacy, there was a line. The same employee who rang me up earlier was helping another customer, and there was also a couple in line ahead of me. Yet, another customer walked up, and asked if she needed to get back in line, but was instead waved up to the counter ahead of the rest of us.

When she was finished, the next couple ahead of me approached the counter but the employee told them it would be just a moment, they would have to wait. When it was finally my turn, I approached the counter and spoke to the same employee who had 'helped' me earlier. I told her she had given me the right paperwork, but the wrong prescription. I told her I just called 20 minutes earlier and was told it was put aside waiting for me. She gave me a weird smile like it was funny, then she retrieved the correct medicine, dropped it into the bag and said Here ya go. Have a nice day. Not even an apology! If it had been me, I would have been extremely apologetic for the inconvenience that I had caused one of our customers! (I had to drive 12 miles round trip in rush hour traffic).

One or two less than ideal experiences, I can usually excuse, but when looking at the overall experiences that I've had at this pharmacy combined, it's just not worth my time to try again. Life is much too short to put up with this aggravation and nonsense. From now on, I'll be taking my prescriptions elsewhere. I now take my prescriptions to Target or Publix.

We subscribe to Tricare for Life and have been able to get the $4 generic prescription medications for $3 as a result. Last month Tricare raised its copay amount to $5. So now, Wal-Mart charges us $5 for the $4 scripts.

I have never really used WalMart Pharmacy (3501 Route 42 - Turnersville, NJ 08012) before and I will be absolutely desperate before I use them again. Everyone here from the pharmacist to the pharm. technician was completely incompetent. Even though they claim to care about privacy, there is no such thing as my personal business was shouted across the pharmacy by the technician with a long line of people waiting and listening! The whole ordeal was ridiculous. First I had to stand and wait for 45 minutes while the technician (Tess) tried to figure out how the computer works instead of just asking for help. She finally did ask someone and whatever she was looking for was completed in 3 seconds after she just stared at the screen for the 1st 45 minutes. She never apologized for making me wait and then she told me to wait another 30 minutes for my RX to get prepared.

After I waited in line again, there was another person who didn't know what she was doing and couldn't figure out how to ring me up. All I needed was an inhaler! It was just one thing after another. Never again! The service was poor and not even one apology or "thank you for waiting while we figured out what we were doing". It was just terrible. Don't go here if you are having an asthma problem and are in need of an inhaler! You may die while you are waiting.

I had an antibiotic prescription for a one-year old that has a severe case of strep throat. When I turn in the prescription, the guy at the pharmacy counter tells me there is a two hour wait. I ask if there is any way this can be rushed because it is for an infant and he tells me no and proceeds to hand me back my prescription when I ask why he says it will be a two-hour wait. So I tell him that doesn't make up for the fact I need the prescription. I wait two hours and return to the pharmacy to be told it still isn't done. I have sat here another hour and a half and still have not received. If this wasn't for my one-year old, I would have walked out! This is ridiculous! N Garland Walmart pharmacy has lost a loyal customer! I will take my business to Target!!!

On November 11, 2011, I picked up a prescription for Ventolin HFA, an inhaler for asthma. I followed directions but the inhaler sprayed a mist only one time. On November 12, I returned the inhaler to the store and told the pharmacist that the inhaler did not work. He sprayed it and it worked one time and he told me that I need to use more strength.

I returned home, and had the same problem. The inhaler was inconsistent, even after shaking as directed, the inhaler did not function consistently. On November 16, I returned to the store, told the pharmacist that the inhaler did not work, then he shook it and sprayed. I told him that I should not have to have a strength of a man in order to get it to work. He told me that no other women were complaining. I told him that maybe they were not taking the time to complain.

Additionally, he told me that I needed to remove the cap, which I told him I did, and that I had sense enough to know that and took his comment as an insult. I told him that the counter on the inhaler was "000" and he said that I probably wasted it. I asked him how many doses should be in the inhaler and he said about 40 (actually the number on the box is 200 metered inhalations). I told him that I was not getting what I paid for and that something was wrong with the inhaler and he told me to call the company and that the number was on the box. The company is GlaxoSmithKline and the number is not on the box. The information on the box says the counter start at "204" and when it reads "000" do not keep using the inhaler. I need to know how to report him to his professional organization.

I need to pick up an Rx that was ordered for me about 21/2 hours earlier. It was a medrol pack. All they had to do was put it in the computer and stick a label on it. I was in a great deal of pain from an inflammation of the sciatic nerve. While waiting in line, the person ahead of me seemed to be friends or a relative of the pharm tech. She was ringing up an entire order twice because she did it wrong the first time, of over $73.

I thought that there was a policy at rush hour that only pharmacy purchases would be rung at that register. When I complained (which I normally would not do except of the pain I was experiencing), finally a 2nd tech came out and very rudely told me that my Rx was not ready, I left the store and when we got home there was a call saying it was ready. I feel the tech was deliberately did nothing to see if it was near completion because I objected to her friend checking out a large order at the pharmacy.

I spoke to the customer service and he said there was nothing could be done about it as customers are free to check out as much as they want at that register. That is a terrible policy. There used to be a sign saying only pharmacy items. People are on there way home from work and just want to get their medicine, not have to wait through whole orders. So many people I know will not use that pharmacy due to the long waits. I do not have the medicine I need and am in a lot of pain, but I am going to try it out because I won't go back there again, because of the rude treatment I received... because I dared to complain.

I take Hydrocort (Cortef) because my body no longer makes cortisol. My endocrinologists says that I have to have this medication to live. I have the prescription on automatic refill, so WalMart knows that I will need the prescription every month without fail. Yet every time it needs refilling, they are out of stock. If they have any inventory control system at all they would have the medication in stock. This last time I received 4 emails saying the prescription was ready. When we drove 20 miles one way to pick up the prescription we were informed it was out of stock and would be in the next day. The next day we were given 6 pills and told the rest would be available the next day. This will be our third trip to pick up this necessary medication. This is not the first time this has happened. Every time this prescription has been refilled except one, they have been out of stock. Once they gave me 10 mg instead of 5 mg which I had to cut into halves and quarters to get my correct dosage.

I was assured on refill for my Rx for cervical dystonia (Clonazapam) was a different color, but the same medication. After taking it, and not figuring out why I was not feeling well, for over a week....I woke one night in screaming pain in my neck/back/arm. Only it hurt too bad to scream. I then called to have Rx refilled with the green ones and the Teva brand I had normally gotten.

Recently, I have had a very bad experience at Wal-Mart pharmacy located in Grapevine. I took my prescription for Carbatrol 200 mg (generic version) to the pharmacy on 11/08/11. I was advised by the pharmacy technician that they do not have the medication in stock, but they can get it for me by tomorrow (11/9/11) after 2:00 p.m. On the 9th, my father and I went to the pharmacy to pick-up my medication which is very crucial for me. The pharmacy asked us reluctantly to come back next day just because someone forgot to order it for us. After explaining the importance of this medication to the pharmacist, she gave me 3 capsules (free of charge) and promised to get this medication ready for me on the 10th.

My father and I went back again on the 10th. Unfortunately, the medication wasn't ready again and the same explanation was given to us. The pharmacist on duty apologized and promised that the medication would be ready on the 11th, and the pharmacy would call me as soon as they get the medication. I went back to the pharmacy on the 11/14/11, since I did not receive any call from the pharmacy. Again, same story, the medication wasn't ordered. It appears to me that they had never understood the importance of the medication that I have to have every day. It will be highly appreciated if you please take an action to improve the service of this pharmacy. Being a loyal Wal-Mart customer, I would also appreciate if you please contact me or my father for further information if required.

Just about every time I fill a prescription at Wal-Mart, it takes them several hours to get it if it has been called in. You can call and they will claim they have checked the fax, e-mail, and voicemail. And they will say it is not there. Call the doctor back and they will say they called a few hours ago. Call Wal-Mart back and they don't have it. It goes on and on. Wait until the next day and check. Mysteriously it has been filled. My doctor must have called it in at 9 pm right? CVS and Wal-Mart practice this delightful customer service just about every time a prescription is called in for me.

For the lady who claims she is a pharmacy technician, do you even know how dumb you sound? I have gone into a pharmacy and been told that my insurance will not cover a certain prescription. A little charm and about a hundred taps on the keyboard later, magically it will be covered now. I know there is a way to override things like that. It's just whether or not the employee feels like working that day. So yes, you actually can wave your "magic wand" and get it done. I have had pharmacy technicians tell me that a 30-day scrip can only be filled 1-2 days in advance. Yet, if I order it online and keep it out of a dummy's hands, it gets filled as much as 10 days earlier for a 30-day supply. Technicians often act as if the insurance company declining to cover a prescription means they do not have to, or should not fill it. It's wrong. If a customer is willing to pay full price and bypass the insurance, then it still gets filled. The problem is that technicians think that they are doctors. Or, at least they wish they were. So, they try to act as though it is up to them whether or not your prescription gets filled. That's wrong.

You are just a cashier. I know in your mind you want to believe your job is more important than that. So, that may be why you pretend to have more authority than you really do. I'm not sure. The only thing I know is you are not my doctor or my insurance company. So, do me a favor. Ring up my prescription and this bag of Doritos. Give me my change, know your role, and shut your mouth. By the way to the guy that got his Xanax stolen by the Wal-Mart employee, any turkey can get a job at Wal-Mart. I wouldn't trust anyone there with anything of mine, especially something that had to do with my health.

I have been a customer at Wal-Mart in Rapid City SD since it opened. I have noticed a significant decline in customer service. I am specifically upset because I went to the pharmacy which had posted open hours for Sunday 10 am- 6 pm.

I arrived around 1:30 pm and went directly to the pharmacy to pick up insulin. I was told that they were closed for lunch from 1:30 to 2 pm. Needless to say I was upset, yes I behaved badly, however, that does not excuse the lack of courtesy or response and indifference that I received from the Managers, Josh, and Chris, and a female with "Co-Manager" on her name tag. I came in for insulin. That was the only reason I came to Wal-Mart on Sunday, Nov 6, 2011. Anything else was just because I was there. I was told it was not a fixable solution that they had to give the workers a break by law.

Why close the entire pharmacy? If they are understaffed because some one is sick, where is the backup plan? The flaw in the logic is compared to them closing each and every checkout register so they could all go on break. Come on! When I complained loudly, I was informed that I would be asked to leave because other people were joining in with me to voice their objections.

I am appalled at the response of the staff. They all acted as if I was the one with the problem not them. If it was posted, like on the website with the rest of the hours, I would have avoided going during the down time! What would Sam Walton think of this? I am ashamed of the customer service that Wal-Mart seems so proud of.

Had 3 prescriptions filled at Walmart. I took my first dose of all my med's at 4:30 & knew I would have to take the Hydroco/Apap again by 8:30- which I took. I still had too take the last two medications, but not until 12:30am, so I poured the meds in my hand to grab one out & sit it on the night stand till it was 12:30--this is when I discovered my Alprazolam medication was short 6 pills. There were only 13 pills in my hand (I took one at 4:30pm & was preparing to take one at 12:30).

I called the Pharmacy & they claimed their count was correct, but someone on Walmarts end did not give me a Qty:20, but a Qty:14. All the other medication were counted correctly, yet for some strange reason there are no markings on those two bottles, but the bottle of Alprazolam had the Qty:20 (only the 20 was circled, not Qty) circled in black ink as well as having the initials LB signed on the bottle. This was the only prescription short the appropriate Qty of the medication, but also the only bottle tampered with.

The wait time to have a prescription filled even after it's called in is getting ridiculous. The lines are long and many people in line are talking about going elsewhere. Why advertise about good prices when I have to spend 30-45 minutes in line? The pharmacists are doing the best they can, but there doesn't seem to be as many of them. Who at the corporate office decided that our time isn't worth anything?

We picked up my prescriptions at the Wal-Mart Pharmacy and paid for it at the pharmacy counter like always. In fact, my husband remembers the clerk asking if we would like to ring up all of our purchases at the register, but he declined explaining we had other shopping, and then proceeded to pay for the prescriptions. Wal-Mart does not allow you to pay for prescriptions anywhere except at their own counter (At least none of the Wal-Mart's here in Colorado Springs do.) However, over two weeks later we received a "bill" from the Wal-Mart Asset Protection Recovery dept in St. Louis, MO saying we did not pay for the prescriptions and must send them a check.

We don't remember how we paid (we use credit cards or cash) and we do not save prescription receipts since we have no use for them and you cannot return meds. They never allow you to leave without paying and we specifically remember them ringing up this purchase. Something is fishy here. This also just happens to be the same pharmacy I registered a complaint against last year for deceptive practices on behalf the pharmacist. I left two voice messages relating the experience to the store mgr, and one each to the district mgr, and the mgr in charge of the Wal-Mart pharmacies for our area. I did not receive one return call (Hence, why I am not bothering to call them directly to complain about this.) I have never had a problem with any of the other Wal-Mart's in our area.

We will not shop at this store again. I believe dishonesty and employee attitude always works its way from upper management down and this store has some problems, as evidenced by the fact the store manager could not be bothered to return one of my two messages last year, and now a letter demanding I pay twice for my prescriptions! My feeling is the burden of proof is on them and I will call their corporate office to let them know.

Has anyone else experienced this? I think I will switch all of our prescriptions to our local Walgreens pharmacy and will switch to Target for our other household purchases. Too bad, we spend thousands each year at Wal-Mart. But judging by their behavior I doubt they care.

My husband called in a prescription on Sunday. Then he realized Monday morning, he needed another one filled. He called it in before I went to work, which was around 8 am. He asked me if I would pick it up on my lunch break. No problem. So I stood in line, only one is ready. How long would it be before the other one is ready? Only five or ten minutes, so I browse around the store for fifteen minutes and then go stand in line and wait my turn, but still not filled. I say that's okay I will come back after work and pick it up.

So four an one half hours later, I go stand in line again. This one prescription is still not ready. You've got to be kidding me! It's still in the little basket where it was when I went there at lunch. So she ask me to just take one step over. I'm pretty upset, I say nothing to them but I called my husband and said that if he did not change pharmacies I would never pick up a prescription for him again. He got the wrong idea that I was upset with him but I finally got it over to him that it wasn't him I was upset with.

So it probably took 4-5 minutes for them to fill it and the pharmacist came over to apologize and pretty much called my husband a lair. She said, they take them in the order they were called in and I told her it was called in at 8 that morning. There was no way that statement was true. Anyway, I got the prescription but I am so dissatisfied with Wal-Mart. Every time I have to go there, I come back and ask my friend, "have I told you how much I hate Wal-Mart?" So many people feel that way but they have closed down all the Mom and Pop stores. But we do have a family owned drug store here and my husband is switching. I also work in a doctor's office and we have tons of trouble with the scripts going to Wal-Mart. It takes them forever to get them off the voice mail or the fax which is just ridiculous. We don't have that trouble with the family drug store. So good-bye Wal-Mart Pharmacy! I will be so glad when everyone else does this. Just show them there are other places that want your business.

You people are ridiculous. You complain your medicines aren't covered by the insurance and want us to wave a magic wand over the paperwork and somehow pops up your regular copay. You complain about 15-minute wait time. You complain about your prescription being put back after nine days. Hey, I got an idea. How about you pick up your fn prescription when you say you're going to! Or at least within a week!

Walmart stores can fill anywhere from 300 to 800 scripts a day, sometimes with only two or maybe three technicians! Add that into the mix of ** calling with dumb questions all day or people who don't know how to punch in the refill number into the automated system or asking us to go check a price on some new shampoo. I mean, seriously! Then you're pissed off because it was ready nine days ago and now it's not? Well, we're pissed off because in the midst of being extremely busy all day with hardly any down time, now we have to fill your prescription all over again! Why in the world would a pharmacy keep a prescription hanging for more than nine days?

Come on, think people! Even if you can't find anything to do with that and the law, it's only common sense! No pharmacy has the room to store and hold thousands of prescriptions for their patients until they're ready to finally come pick them up! Really. You drop it off and say you're gonna be back in an hour, then do it! And another thing, we're not fn psychic. Your doctor may have told you they faxed/called it in to our pharmacy but if it's not on the fax machine or on the voice mail, there is nothing we can do! Fifty percent of the time they either haven't gotten around to it (even though they said they did but really just want you out of their office) or they sent it to another pharmacy by accident, even if you specifically gave them your pharmacy's information! By the time it trickles down from the MD to the nurse to the receptionist, who knows where it gets sent! It's not always our fault.

And stop bringing a bunch of crap to ring up with your prescriptions! There are 35 registers out there on the floor! We're trying to clear the line as fast as possible so we can go help fill your prescriptions in the back! And another thing to "Kevin of Carmel", it's the pharmacy manager's choice whether we tell patients over the phone what narcotics we have and how many. Those medications are worth thousands and thousands of dollars, so no, we're not gonna tell you if we have it or not because we don't feel like being robbed that day, okay? If you don't like the pharmacy you go to and say they're always screwing up, then switch pharmacies, for crying out loud, cause we're probably tired of you. You leaving us isn't going to hurt our sales that bad, okay? Seriously. Take your whiny, crybaby complaining self somewhere else!

Lastly, we say 30 minutes because at that very moment, it is a 30-minute wait. Then the phones start going crazy, then people are jumping in line to pay for groceries and make-up, then you have to go show Mr. Doe where the jock itch is. Catch my drift? That's not even counting any problem the insurance gives us. It's like traffic, people--you never know what you're gonna get! So rather than stand there and complain and keep going back to see if it's ready yet, back off. We're going as fast as we can! Nobody is eating bonbons or filing their nails back there! The waiting room may look empty but there are about 45 people waiting for their prescriptions to be filled within the next 20 minutes.

I am very upset with this pharmacy and their employees. Every time I have a prescription called in or walked in and I try to get it, they say there is no prescription here or we can't fill it. This is also happening to my daughter-in-law. They are rude to us and many more.

I will be changing to another pharmacy along with my family members. I know that y'all can make it without our money, but word of mouth can ruin a business. They are rude and smart mouthed. They act like they're god. They play with people's lives and that is not right.

Please check into this matter. I am sure if other people had a way to get on this site, they would and I am sure the number would be very high. I expect to see a difference at Walmart or my family is moving their business!

As a committed customer to Walmart and its pharmacy, on 16 Sept 11, I placed my prescription to treat shingles in Walmart in Salinas, CA for two medications. They told me that I need to wait about an hour. I asked them if I can pick it up from Marina because I live there. They said that is fine. So I went to Marina to pick up the medication and went home.

When I checked them, I found only one medication so I called in to make sure about the other medication. They said that it was only one prescription. After a week, I went to my doctor for a follow up. He asked me how the medicine worked out and when I showed him the bottle, he said, "Where is the other one I prescribed for you?"

Then, I realized that Walmart's pharmacists made a mistake because they insisted that there was only one. The doctor was very upset because my problem remained the same, and because the other medication was very essential for the treatment. Therefore, my condition didn't improve that much, and he confirmed that he gave me two of them. I went through a lot of trouble going back and forth to the doctor, and paying the co-payment. Now, I have to go again in three weeks after taking the second medication which I have missed. So I consider this a malpractice on the pharmacists' side in either Salinas, or Marina.

On 5 Oct 11, I went to the doctor and he prescribed to me the second one. When I asked the employee at the pharmacy today to take my medication and to check my old prescription, he said that they received only one (from Salina branch). But when he checked the file, there he found that there were two medications prescribed. Apparently, they held the other one, which I don't understand. Why do they do that unless they realized it late? This negligence could've caused me my life because shingles is a serious illness and could've caused more damage. I strongly need a fair action to be taken.

I will be out of the area for three weeks. I hope to hear from you and see an action being taken to satisfy me.

First, let me start off by saying this. I know how the Rx operates very well. In this day in age, it seems as though everyone complains about everything. Walmart stores have recently been told to cut 100 staff hours weekly. This is resulting in short staffing and stressed, overworked employees. Also, Walmart is hiring techs in at the lowest possible wages P/T. If an Rx staff member seems upset or has an attitude, I can almost guarantee it's not towards any customer, but towards the company they work for. Thank them sometimes and it will help them brighten their day.

Yes, wait times are excessive at times. That's because a vast majority of people request in-store Rx fills around the same times of the day. The busiest hours are from 11 am 6 pm. Fill your prescription between 9 am 11 am or between 6 pm 9 pm. Your wait time will be shorter. And for those who bring in Rxs dated a few days back, quit complaining that you have to wait. You chose not to bring in your Rxs when you got them. Also, have your doctor e-scribe your prescription to the pharmacy. By doing so, the prescription automatically enters the input systems and prepares the filling process. If your doctor calls the Rx in and leaves it on the voicemail, there will most likely be a delay in filling.

The 7-day rule: If you fail to pick up your prescription by the 7th day, it will be returned to stock. It is assumed you do not need the medication. And it is placed back into inventory for patients who need the medication. If you needed it bad enough, you should have picked it up the day it was called in. Prescription refills: Call them in, or go online to refill. Please use the automated system when calling in. The technicians are overwhelmed with work. And when they answer the phone and hear, "I want to refill my Rx," it becomes very aggravating. When you call in, press option 1. It will prompt you for your Rx number. Then, it will let you choose when to pick it up. It's simple people, kindergarten stuff. Also, don't wait until you're completely out of medicines before you call to refill. It is because most refills are automatically marked as next day.

Wait times: The cashiers have no control over the Rx filling process. They cannot legally fill Rxs or work on any Rx system, except for the check out register. Please do not yell at them for pharmacist or tech mistakes, or wait times, etc. They are the lowest paid and they get all the attitudes. They don't deserve it. They just hand out the scripts.

Insurance: Believe it or not, 50% of all insurance companies deny claims for prescriptions. This makes the tech's work harder to try to get the claims to clear. Give them time. Medicaid recipients: If they tell you it's not covered, then it's not covered. They don't want to hear a life story. Medicaid is the most difficult system. One month they'll pay for something. The next month they wont. It's not the tech's fault that the Medicaid isn't agreeing with the charges. Call your Medicaid office. Stop expecting a handout and own up sometimes. Pharmacy has the right to withhold any information about in-stock controlled counts. So, if you're told they cannot tell you if a drug is in stock, then so be it. I'll post more details as I see more people complaining. It's only human nature this day and age. Go ahead. Post your responses now.

I dropped off a prescription at approximately 3:30pm. After it took about 30 min for the girl behind the counter to type in all of my information, including insurance info, I was told it would take one hour. At 4:45pm, I came back, waited 15 minutes in line, and when I finally got to the counter, I was told that the Rx was not ready and to come back in about an hour. At 6:20pm, I came back again, waited 30 minutes in line this time, and then when I was finally at the counter, the Rx was ready. But unfortunately, the idiot had not ran it under my insurance.

When I pointed this out to her she called the pharmacist over, and after looking it up, she said I had no insurance card on file. Remember back to the beginning when I spent 30 minutes waiting for her to log that information in. So after telling him this, he looked it up again and saw that she had not entered it in correctly and it would have to be done again. I asked how long this would take, and he said, "Oh, no more than 15 min." So I waited yet again.

After 15 min, I approached the counter, skipping the line this time, and asked what the hold up was this time. The pharmacist looked up at me like I'm speaking Greek and then you see recognition hit him, and he went, "Oh, I got pulled away. it should be but 15-20 more minutes." This was when I snapped. We were approaching 4:30 hours for one prescription. I loudly informed this person what I thought of him and the entire staff who was working around him. I made a point of drawing a lot of attention from nearby customers, and I also made a point of telling the entire story so they could hear. In finality, I jerked my Rx off the counter and went to CVS where it took me 25 minutes to commute there, get it filled, and commute home! Never again!

We went to get medicine filled. The girl was rude from the get go, did not want to take our card and said it wouldn't save anything but it did. We shopped and came back to get it. We just stood there, no one else in line, while she just walked around. She didn't want to answer any questions and said just wait a minute; started to staple papers we asked her not to and she did anyway and walked over to where the pharmacist would give it to us. Finally, she walked over and rudely asked if we had questions. I said, no. She started to staple and we said no. She threw it down on the counter at us. I told her they need to change their attitude.

I had been using the neighborhood Walmart Pharmacy in Bedford, Texas. I finally decided I have had enough of their bad mannered employees, not to mention the truly bad pharmacy service. So for me, the answer was to go elsewhere, and there's a Walgreens across the street! I printed a list of my medicines. Walgreens is so much better with a nice staff. So, thanks Walgreens, and goodbye forever to Walmart RX.

I had the most disrespectful experience when I went to have my prescription filled; Amanda ** was rude and insolent. I explained that I never shopped at the other Wal-Mart and that I had picked up my prescriptions at that very Wal-Mart in my neighborhood. At this point Amanda turned her screen around to tell me the prescription was called in at the Wal-Mart across town. I told her I didn't need to read her computer screen, I just needed my prescription. After asking five times to have the prescription filled, she wanted to have a staring competition as though I needed to beg her for service.

I finally asked if I could have my prescriptions filled there. I then asked how long it would take. After a long pause, she finally said yes, she would transfer it and it would take 15 minutes. When I asked my son to give me my other cell phone to call Sherry, she told me I didn't need to call Sherry she just needed to know if I wanted the prescription transferred there. I said yes, for the sixth time and explained I was calling "Sherry Smith", not Sherry Woodard who is the kind pharmacist who normally fills my prescriptions in a courteous and professional manner.

After waiting 30 minutes, I realized she was simply trying to continue her power play and I left without my prescriptions. I had heard of others being treated with disregard at this Wal- Mart but because I had always received quality service thought they were imagining things. Now I know that this is the person who habitually treats people rudely. I refuse to spend my money at a place that treats me with disrespect.

I had a refill on my Tramadol and I called the Oakland, Tennessee Walmart to get it refilled. It had been exactly 30 days and that is when my doctor told me I could get the refill. The pharmacist told me that she would not fill the script until two days later, which made no sense whatsoever. I then went to Kroger and showed them the bottle. They said no problem and that they would call Oakland, Tennessee Walmart to get a transfer and they would fill it right away. They called Walmart and the witch refused to transfer the medication. They couldn't believe it, they said that they have never had that happen before.

I called my doctor and told her what was going on. She then called in a new script for me at Kroger and they filled it right away. They even honored my coupon for $25.00 for free groceries for transferring it. I decided to go and confront the witch at Walmart and I could not believe my eyes. I knew her from high school and her boyfriend broke up with her to date me. She was still holding a grudge. That was so unprofessional and I let her have it.

I asked to speak to a manager and she said, "I am a manager." She picked up the phone and just ignored me. I then screamed at her to get a manager now and again, she refused so I went to customer service and waited forever to get someone to come and talk to me. They said that they have no say over what the pharmacist says or does. This never should have happened in the first place. I have lupus and I have to take my medicines. It's not like I'm a pill popper or a doctor shopper. The Tramadol is not as strong as all the other pain medicines. I will never ever use that Walmart again. By the way, her name is Crissy ** and I would love to just pop off her little barbie doll head! Kiss my **, Crissy!

I called the pharmacy on 86th St. in Indianapolis, Indiana to see if they had mediate 30 mg CD available. The pharmacy manager, Ms. **, wouldn't tell me if they had it in stock. She told me that it's store policy that she couldn't tell me over the phone. I called two other Walmart pharmacies, one in Fishers, IN and Nobleviles, IN and both pharmacies told me that they were out of stock. My question is, why aren't the policies the same? All Ms.** had to say was whether they had it in stock or not. I don't want to waste the time and gas to get there only to find out that they didn't have the medicine in stock. I was put on hold two different times for 10 minutes each to talk to a store manager about this problem. I think the pharmacy thought that I was going to let go of this issue so they put me on hold for such a long time.

I pick up a prescription for 60 Tramadol and only 45 pills were in the bottle. Walmart shorted me 15 pills! I cannot believe that was an accident or a mistake.

I went to the pharmacy, and after 2 days, my refills were still not ready. I called the doctor's office, and they said that they did not have a request, but would call it in immediately, which they did. Though I was the only one waiting, the "mouthy" pharmacist put my order at the end of the line of the refills she had lined up and said it would be at least 30 minutes until she could do it. She said she was the only one taking calls and she was doing all she could. I had to ask for their phone number and street address for my doctor's office, which she "didn't have time for".

I have experienced the final straw in the lack of professionalism, customer service, and customer concern for the Walmart Pharmacy located at 6900 US 19 North, Pinellas Park, FL 33781. They do nothing to accommodate your pharmaceutical requirements other than filing what they 'have on hand'.' If they are out of a medication, you do not know that until you try to retrieve the order from the store. They do not try to find' the medication at another Walmart store as it will take them all day but are happy for you to call the various Walmarts to see if you can track down the medication.

I am abhorred by the lack of judgment, concern, and wealth of apathy I have experienced from their staff including the pharmacists. Walgreens' pricing, although may be a bit higher, is money well spent.

This is not the first time I've had to wait this long. The rude woman at the register told me that the medicine just came in, so it hasn't even been put in the computer yet. I watched the doctor send it on his computer and then waited about an hour and a half before I got it. There's another girl here who they also told the same thing.

This is horrible. I will never come here again. Each time I go that way to get the girl's name off her tag, she walks away. Wal-Mart Pharmacy, you **. I will never come here again.

I was a customer of the Walmart pharmacy. I requested a refill for one of my regular medications on September 1st. I went to pick it up on September 4th (because I am carless) and was informed that Medicaid would not pay for it because the prescription was already filled this month at "another pharmacy".

I informed them that I had not picked it up yet and insisted they investigate. After several requests, they still did nothing! I finally got through to Medicaid who told me that the very same Walmart pharmacy billed them for the medicine on September 2nd! Then I called the pharmacist at Walmart and told him what I learned. He said that he would still have to verify! I then informed him that this medication is for a condition which I have filed for SS Disability and have a very prominent law firm handling my case. Thirty minutes later, I received a call from the pharmacist saying my prescription is ready (10 days late)!

On 08/25/2011, I had a prescription filled for Vicodin at the San Marcos, Texas store. They substituted the generic without even asking me. When I questioned it, they informed me that it's up to me to insist on brand. I expressed that I do not agree, they should ask! I had another prescription for Vicodin filled on 09/08/2011 at the New Braunfels, Texas store. At drop off, I clearly stated that I did not want generic. The girl at drop off window repeated to confirm. However, they filled it generic again anyway. I did not notice until 09/09/2011.

So, I called into the pharmacy. I was told I was speaking to Laura, the pharmacist supervisor. She was very uncaring and disrespectful. She honestly said, "What do you want me to do about it?" She did pull the original prescription and confirmed that it did say "brand specific" on it. She checked the shelves. They do have "brand Vicodin ". They just do as they ** well please! When I asked Laura if she thought that was fair, she replied "Is what fair?" Obviously, 1 of sharper knives in the drawer was there! She offered to exchange it. However, that requires me to drive approximately 40 miles round trip. America is getting dumber and dumber by the day. It is exactly the same as going to a restaurant, ordering a steak, medicine, and getting a bowl of crap! Wal-Mart must make a greater profit off generics. So, they knowingly and deliberately give you what they want you to have. I don't know how these folks graduated pharmacy school and can't read.

I have been getting one of my medicines from here because of the price. When my doctor called them in, they started telling me that my insurance will not pay, and I will have to wait. So, I waited. Then, they said they had called them and that I had gotten some medicines somewhere else. They said that I would have to wait more. So, I did. And I got the same story over and over. I called my old pharmacy. They told me that I should call the insurance myself and I did. They told me they had not talked to anyone. I talked to my doctor. And I confirmed that they had not talked to my doctor either. Then, when I called the pharmacy, they started talking to me about how high of a dosage I was on, as if that was their business. I do not like being treated like a pill head! I will never go there again.

"Someone" in the pharmacy switched my birth control prescription without the permission of my doctor. When I called to ask why they were switched on 8/3/11, I was told that the manufacturing company stopped making the prescription which was a lie. I didn't find out until this month when I went in to complain about the side affects the pills were having on me physically/emotionally. Then I was told that the manufacturing company hadn't stopped making them but they still wouldn't fix my prescription until they talk with my doctor. The staff at Wal-Mart's pharmacy never did call me. I had to call them several times to finally get the answer I knew all along. My doctor had not allowed such a change! I got no apologies or anything of such!

The pharmacist, first name Mark, took it upon himself to call the prescribing doctor of one of my narcotic medications. He provided the ER doctor, Windham Community Memorial Hospital, Max **, MD, with false/insufficient information regarding a past script for Vicodin.

I had finished the Vicodin, but Mark provided the doctor with no info. Just that I had recently got Vicodin, and got the doctor to cancel my Percocet. This pharmacist took it upon himself to play doctor, not bothering to get the facts such as prescribing info and medical conditions these meds were prescribed for.

I had to suffer a miscarriage with no pain meds, thanks to this pharmacist. These meds also require "weaning off" and to cut someone off like that, especially without knowing all the facts, is not just unethical, but is malpractice and unlawful.

No problem, this is just a comment. Since people seem to be getting shorted on pills, it would be wise to count the number of pills in the bottle before leaving the store; preferably, while still at the counter. Any shortage can then be reported and corrected immediately.

We had a prescription called into Walmart Pharmacy in Rhinelander, WI about 30 minutes before we stopped by the counter to pick it up. They already had the information and told us they were working on it and it would be ready in about 30 minutes. So we said we would shop until then and be back. Exactly 30 minutes later, we stopped back and they told us it would be ready in about 5 minutes, they were "working on it". We sat on the seats provided for another 24 minutes, went back up to the counter and spoke to the pharmacist. She told us they were working on it. I looked at her and said, "You know what, just keep it". We were on our way home 15 minutes later and received a recorded message from the pharmacy telling us that our prescription was ready to be picked up. If this is Walmart's policy to try to keep people in the store longer to keep them shopping and spending money, that is so wrong. This prescription was for our dog, just so you know. I have never been a fan of Walmart and this just assures me I am right. They are crook.

This is Dr. Farzad ** living in **. I have a complaint about a pharmacy Store in Isabela.

There are so many occasions that I went to get an Rx from a pharmacy store in Isabela PR but, unfortunately, I ended up with disrespect from the attendance lady today and also yesterday from another lady that works full-time in Walmart pharmacy. Every time, I end up with ignorance from the two employees of pharmacy store in Isabela, Puerto Rico because they cannot understand my last name, spell it, or type it in the computer although I repeat it slowly three times. Then after a while, she comes to me and holds me back in line, again, because she wants me to tell her my full name and birthday, again. There's no problem, I repeated it again.

Then, she starts typing in her computer and tells me the computer does not show my name. She asks me when I ordered my Rx, and I told her, "Yesterday, with the other lady." After waiting for a long time, she said, "I cannot find your name in the computer, sorry Sir." Then another man with white pharmacy lab coat shows up in counter and he realized that she did not put my name correctly in her database. Basically, I think that the lady that was working in pharmacy in Isabela, was not paying attention to her job and what she was supposed to do with customers (communication and respect) and also, same goes with her friend that was attending me yesterday.

Anyway, let me make a long story short. After she found my Rx, she told me I had to go back to the line again to pay the Rx. She could write my name with correct spelling or jot it down in paper. If there is a need for the name of employee, I will be more than happy to supply you.

I expect apology for bad behavior and attitude that these ladies have toward me. I do not accept this poor customer service from a respectful store such as Walmart in Isabela, PR, which I am a customer of since 1997.

We live in Isabela, PR and depend on store's excellent services. Every department in Walmart, Isabela has excellent customer services including optics but the pharmacy store. I spoke with my patients, and they also mentioned the same type of story about the customer services in the pharmacy in Isabela.

Please do something about these episodes in Walmart pharmacy store in Isabela. I think there is no need to mention the names of these 2 employees of Walmart, but if you need them, I will be more than happy to submit them to you.

Thank you so much for your concern and excellent services in all Puerto Rico island.

Truly,

Dr. Farzad

On my first visit on July 6, 2011, the wrong medication was filled that the doctor prescribed. Second, when the medication was correctly filled, it was 10 times the strength that the doctor prescribed.

My migraine medication was no longer available. I saw my doctor for a new prescription. She suggested Relpax and sent the prescription to the pharmacy of my choice.

My prescription was filled on the 2nd of August and I picked it up on the 5th. The cost was 28, so I asked if it had gone through my insurance because my previous medication didn't cost that much. I was told that indeed it had. I signed and paid for my prescription.

When I got home, I opened the pharmacy bag to put away my medication and found three small packets inside. My first thought was "this stuff had better be good at 10 a pill!" Next, I noticed the packets said Maxalt-MLT, but dismissed the difference as an acceptable substitution.

By the 20th of that same month, I had an onset of a migraine. I took my first dose of Maxalt-MLT. With no relief in two hours, I took the second. Several hours later, I was still in a great deal of pain and took the third. I remained in the bed for that weekend, could not go to work and suffered greatly with this migraine. I can't see small print without my reading glasses and was not wearing them when taking the Maxalt. But, at some point Sunday, I had put on my reading glasses and caught sight of two of the empty medication packets on my bedside table. I was shocked to see an expiration date of 07-2009! There wasn't anything I could do until Monday. It was then that I called my doctor's office and Walmart's pharmacy to report the expired medication.

Walmart has taken the position that their records indicate no error on their part, accepting no responsibility for the expired medication I received

We are from Southern California and my son goes to college at the University of Montana Tech. My son was there for the summer football camp. Our doctor called in a prescription to the Walmart Pharmacy in Butte, MT at the end of July for an inhaler because our son has allergies, sinus trouble and was having trouble breathing. This is our son's second year in college so our doctor has called in his prescriptions there many times. He has also frequented that Walmart Pharmacy many times to pick up his prescriptions.

In July, after our doctor called in his prescription for inhaler, he called to tell us that it was ready. My son (not having a car) took a cab over to Walmart, only to be told that they had no prescription for him and have no record of him in their system! I called them immediately and they gave me the same run around. I told them that two weeks prior to this event, I personally picked up a prescription at their store for my son. But they insisted that they had "no record" of it and they would not help me. I then called my doctor. The doctor told me that they had already spoken to this pharmacy twice about this prescription. I called Walmart Pharmacy back. Again, they found no record of this prescription or call. My doctor's office had to call for the third time before it got resolved!

Last week (August 17), my doctor's office called in a prescription for our son Michael to that same store. It was supposed to be 1 gram of Augmentin to be taken twice in the morning and twice at night (4 pills daily). This is the normal dosage that he must take sometimes. My son called me yesterday and said that his pills were almost gone and he was not better. I told him to get the bottle and read to me what they had prescribed. They gave him 1 gram of Augmentin to be taken once in the morning and once at night, which is half of his needed dose! I called my doctor and asked them to look back into their notes and tell me what they had called in. They said that they called in 1 gram of Augmentin, two pills in the morning and two pills at night! The doctor's office called them right away and ordered another prescription yesterday!

When my son went to pick it up, again, they had no record of the call regarding the prescription from my doctor! The pharmacist raised his voice at me and I could not get a word in edgewise! My doctor's office called again to get this order acknowledged, to get it filed correctly and to try to get my son well! This whole experience has made me so angry that it sickens me. Do they realize what these medications, such as inhaler, are used for? Asthma attacks can be fatal! The antibiotic Augmentin is used to clear up the infection that can lead to such fatal attacks. This is the last time that I want to experience this type of customer service and lackadaisical attitude. Never have I ever run into such a 3-ring circus who call themselves a business in all my years. I want people to know about this and I want something done! Thank you for your time and your ear.

On 8/21/2011, I had a prescription transferred from Walmart Pharmacy in Shallotte, NC. When I went and got it, I took it at home but found out that it was the wrong thing. I did not open the box and took it back. I had spelled out the name of the medicine and gave my RX number, I told them it was for my ear. Crystle ** did not want to change it. She said that it was not for my ear but what she gave me was. I told her I didn't care what it was for she gave me the wrong prescription and I was not going to use it. I said I want what the doctor prescribed for me.

She then filled it and tried to charge me for it after I had already paid for the wrong thing. I told her I was not paying for the wrong one and the right one too. She said she could not take the wrong one back. I said I am not taking it, the doctor did not prescribe it. I told her I wanted to talk to the manager and she said she was the assistant manager. I told her I would be back the next day to talk to the manager. The manager walked up with her 2 children. Crystle wanted to explain what happened so I told her I would explain my side after her. The manager told her to put the wrong medicine in the out of date box and give me the right one. She did.

In late July, I ordered a cream and Xanax. On 8/4, I talked to them and they said the cream isn't in stock. They said on 8/15 it will be in. I said that's fine. I asked if they had my cc number to fulfill the order and they said yes. They didn't send the Xanax. They just sat on it waiting for the cream.

Mid-August rolls around and they're trying to reach me again. They need permission to use my card for my meds. I granted permission again. Their database makes it that they have to mark it in the notes section, which many reps miss. Two reps missed this, hence the need for follow up to me. They say they're going to finally ship out now. This was on 8/16.

On 8/22, still nothing in the mail. The rep says it takes 72 hours to fulfill. I said it's been twice that long. After many checks with her supervisor, she comes back and says the cream is out of stock. I simply ask, "Okay, can u send the Xanax anyway? And will you send the cream when it finally arrives?" She couldn't answer the latter. Seriously? "Will you send it when it arrives" couldn't be answered? Wow. She had to transfer me to a pharmacist for that, who couldn't answer it either but said he'll look out for it.

There is no way in ** a cream for eczema is in such high demand that the biggest company in the world can't get it in weeks of trying. This is not a popular medication, nor is it rare. I am literally going on 4 weeks since the order was replaced, and I have nothing but headaches, endless calls, endless hold times, endless checks for supervisors, etc. on a simple 2-item order. I've never had issues with pharmacies in my life other than not liking the prices. Walmart online pharmacy is proving that indeed you get what you pay for. They're not just cheap in cost; they're also cheap in service and common sense.

I have three prescriptions at your pharmacy that the Pain Clinic calls in each month. Yesterday, I went to pick up one. I was told that it was not ready and that the brand name for this script would be $165. I had been getting the brand name through a patient prescription program and I was informed by the pharmacy a couple of months ago, that the insurance is no longer available.

The last time I had this prescription filled, it was the generic. First, why didn't the pharmacy call the doctor's office or me to let us know that there was a problem filling the script, even if they already know that the insurance is not covering the brand name anymore. Second, after the tech informed me it wasn't ready, I asked her why the pharmacy could not call me when there's a problem, she just shrugged.

I've had at least five occasion over the last 12 months in which I've had this problem with the pharmacy. I've gone to pick up a script and was told on two occasions that there was a problem with the manufacturer supplying the pills. Other problems are of similar nature.

This is rotten customer service. I have better things to do than drive to the store, stand in line, leave the store empty handed, drive back to the store and wait in line again, when the problems could have been resolved with a 1-2 minute phone call.

I will now begin the process of searching for a pharmacy that will have more respect for my time and will have better customer service. You may have lower cost prescriptions, but it's not worth it if you can't provide good customer service. I may have to pay a little more for the prescriptions, but it's worth it. Having worked in a customer service environment most of my life, I know the importance of providing good service, as well as the impact of word of mouth from disgruntled customers. Because I won't go to the store just to pick up my meds, you should also consider the money you would lose on other items, those that I would have purchased while in the store.

I went to pick up my Rx that had been called in, but they only had a partial earlier. I was told that my Rx had been put back that morning (I was there about 9:20 am, and they open at 9:00am), because I only have 8 days to pick it up. I was then told I had to re-order the Rx at the drop off window. That lady was super nice and did everything she could to speed up the fill. Soon I received a text that it was ready, and none of the cashiers could find my Rx. The pharmacist said she was finishing it, and the cashier could see my frustration for having to wait. I simply noted that I was annoyed that I had to wait on an Rx that had already been filled, but had been put back.

My dog did not have her medicines that morning. And I was trying to make it to another appointment. The pharmacist told me that it was the law that medicines should be put back if not picked up by the 9th day. I could not find any such law with the VA board of Pharmacy. I may be wrong, but I think Walmart just doesn't like to hold Rxs for too long and they put them back. I am convinced that they just lied to cover their own butts. And everyone working that morning was in agreement that I was wrong. What happened to "the customer is always right"?

My dentist phoned in order for pain medicines and oral rinse. When I got there, the order wasn't ready and they said she hadn't phoned it in.

I called the dentist back to tell them what the pharmacist said. My dentist said she talked to the pharmacist on the phone. I waited for an hour with no one else in line. The pharmacist didn't seem to be interested in filling the order until I went back up to the counter to get information to complain. At that moment, my order was ready.

My dentist phoned in order for pain medicines and oral rinse. When I got there, the order wasn't ready and they said she hadn't phoned it in.

I called the dentist back to tell them what the pharmacist said. My dentist said she talked to the pharmacist on the phone. I waited for an hour with no one else in line. The pharmacist didn't seem to be interested in filling the order until I went back up to the counter to get information to complain. At that moment, my order was ready.

I pulled a muscle while at work and Walmart was the closest, and the only open place, to get my meds filled. The service was fine other than the long wait but when I got home and went to put my meds up, I noticed that I was missing 18 of my pain pills.

It was already after the Pharmacy had closed so I don't really know what to do or how to have the problem fixed, but I need my meds.

I will call as soon as they reopen in the morning. I just hope that something can be done to fix the problem because that is a lot of pills to be missing out of 30. I will need them when I go back to work on Tuesday. I just really have no clue as to what to do. I have never had this problem anywhere I have went!

I picked up prescriptions today. Something told me to count the pills in the bottles. Two scripts were short some pills.

I went back in to tell them about it. Carrie, the pharmacist, apologized and said something is wrong. Even when 2 people counted them obvious verification that doesn't seem to work.

I went to pick up my prescription Actos for my diabetes. When I got back to the car and opened it, I realized that they only gave 15 pills. I took it back in and the pharmacy said it would be a minute and they would get the right amount. After waiting for 10 minutes, the lady told me it was ready and asked me my birthday, gave me my medicine.

After about 10 days of taking the medicine, I began to get really sick and my sugar count kept going up. So on the 23rd of July, I pull all my medicine and realized at that time they have given me Michael **'s HCL< 50MG meds.

So I called Decatur Pharmacy and told them they had given me the wrong meds. When I went to pick them up, they offered me a 25 dollar gift card for their mistake. On July 29, I went to my family doctor with my sugar at 375 and a bad kidney infection and blood pressure of 172/100.

What will be my options to pursue a major suit against Decatur Walmart?

I found a 500mg Naproxen in my bottle of 7.5 Lortab. I let them know about it and they acted like it was no big deal.

Not much worried about my pills but what about someone who should not be taking such a pill? How many bottles did they screw up?

I dropped off a prescription and was told it would take 30 - 45 minutes. There was no other customer in the pharmacy, but we walked around the store and did our shopping. We came back in 30 minutes and was told that it was going to take awhile because they were busy. I asked if they could text me when the prescription was ready. They agreed, verified my cellphone number, and I sat down in the pharmacy to wait. My son and husband were with me. My son was just discharged from the hospital and was tired.

We waited another 20 minutes, but there's still no text and not another customer showed up in, the whole time. I decided, that if they were that busy, I would take my prescription to another pharmacy to get it filled. I went up to the counter and asked for my prescription back. The pharmacist said, "It is done." The clerk went to the area where the bags of prescriptions (that were ready) are, grabbed it from there, and rang me up. It had been sitting there ready, and they made us wait the whole time.

I know my complaint is one of MANY complaints and it looks like, from experience and reading of these complaints, that nothing will be done, until a boycott of Walmart pharmacies occur. I am a nurse in a doctor's office and I have witnessed so many mistakes and patient complaints about Walmart pharmacies---too numerous to mention.

Anyway, my granddaughter requires medication for bi-polar and ADHD disorders & some of the meds are controlled. My daughter took the prescription to this WM pharmacy that she has gone to for several yrs. (Walmart neighborhood market in OKC-- N.W. 23rd st. and N. Macarthur.) The tech took the script, looked it over and told my daughter that the doctor had not written the DEA # on the script. Being a nurse, I can't tell you how many times pharmacies (including WM) have called the doctor's office to get the DEA # and we give it over the phone.

My daughter asked them to call the doctor's office for it. They said that they couldn't do that. She would have to take the script back to the doctor and get the # written on the script. This was on a Sat. morning and by chance, the office was still open. So, my daughter took the script to the doctor's office and got the number written on the script. She took the script back to the same WM pharmacy-against my wishes. They took the script and told her the med would be ready for pick-up at 4PM. Remember, this was in the morning still. She went back at 4PM to get it. They didn't have it ready. My daughter asked why someone hadn't called her to tell her that the med wasn't ready. No apology or reason given, but they questioned her, as to whether or not the doctor actually wrote the # on the script.

My daughter told them to call his office; hopefully, someone would still be there. They said they could not do that. The reason?? who knows! (Incidentally, one of the techs had told my daughter that her own children were under the care of this same doctor.) When all was said and done, they pretty much told my daughter that the script was a fraud and couldn't fill it. My daughter was furious! She demanded the script back and took it to CVS where they filled it within 5 min. and w/o question!!

I believe nothing will be done until we BOYCOTT WALMART PHARMACIES!!!

In December 2010, I had prescriptions filled at the Wal-Mart Pharmacy in Naples, Florida ( Airport Pulling Rd); and I took those prescriptions with me on a trip for the holidays in New York. I was taking what the bottle said was Lipitor, and I wasn't really feeling well. When I got back to Florida, I brought the bottle into the pharmacy and asked if the pills were really Lipitor. The pharmacy said that they were not; but, it was a hormone that I was taking. I have called Wal-Mart customer service two times and have not received a response.

Patient called because pharmacy would not refill klonopin. Staff member spoke with pharmacist who informed her that med could not be called in with 12 refills, only 6. Staff member informed pharmacist that she was not aware of that. Pharmacist stated "stupid people do stupid things sometimes.How do you think your Dr would look in orange."

Staff member was very insulted by this and I find it very unprofessional

Tried to fill a prescription at the Wal-Mart in Savoy IL. They only had three days worth of the medicine. They wanted to know if we wanted to transfer to the Wal-Mart in Champaign IL.. We accepted. Drove 9 miles, waited TWO AND A HALF HOURS for the prescription to be filled only to find out they were also short of the full prescription. Left hand doesn't know what the right hand is doing in this company. Wal-Mart in Savoy, IL should have asked if they had "enough" as in quantity of pills at the Champaign location instead of just asking if they had it. We were trying to use a coupon and were told at the doctor's office to wait until we had a full order otherwise we would not be able to get the full amount offered.

This pharmacy technician/cashier, Megan, has the worst customer service and bad attitude I've ever seen. Two to three days ago, from when I dropped-off the prescription until I picked up the medicine, this girl had bad attitude with me. I've been to other pharmacies. Usually, people greet you with something like this, "Hello, how can I help you today?", and with a smiling face. This ** of a person, Megan, greets me with, "Yes?" And rolling her eyes and giving me a nasty attitude before I even opened my mouth to say anything. I was thinking to myself, "Oh, well, maybe she's having a bad day. "So, I dropped the prescription and was told by her that it was going to take three to four hours for pick-up. I said, "Wow. That long?" Since my daughter needed the medicine as soon as possible. She replied, "Yes. It takes that long," with a raised voice, and mumbling to herself some ** about me. I said, "What did you say?" She replied, "Nothing." So I left it alone and went about my way to come and pickup the medicine four hours later.

When I came to pick up the medicine for my sick daughter, it was my bad luck; she was the one at the pick-up window. As I was standing in line, I saw that she was already giving the same bad attitude she gave me earlier to this old gentleman in front of me. When came my turn, she asked me with the same bad attitude who the medicine was for and the name. I gave her the information she needed.

When the time to pay came, I forgot that I had insurance that pays for the medication. Since the ** attitude she gave me initially, I was taken aback by such a ** attitude, that I completely forgot about my insurance. So I told her that, "I have insurance. Can you check please, what it covers and doesn't cover?" She replied with a raised voice, bordering on screaming at me, "Why didn't you give me this information in the beginning?" I told her, "I'm sorry. I forgot." She started huffing and puffing, and rolling her piece of ** eyes at me. She proceeded to talk to this other nice girl, mumbling to her, but this time within hearing distance, "I can't help this **. You help him." Can you believe this **? After I picked my medicine, I felt like ** for being treated like this for no apparent reason. This Megan person should be fired from her job. If you don't like your job, quit. There are hundreds of people out there now that are jobless and wish they can find a job to feed their family. And this horrible ** is making people feel like ** for giving her business that's keeping her employed.

My parents strictly use the Walmart pharmacy here in town and for some time now, I've been very disappointed in the customer service. We can call in a refill at 9am when the pharmacy opens, and go to pick it up at 6pm in the evening, and it still has to be waited on, because its not ready yet. There are two pharmacists, and neither of them, are what I would consider friendly at all.

The reason I have finally decided to make this complaint, is because I take care of my parents medications, and last week I went and picked up meds for my father. He was prescribed a blood pressure medication, and his insurance didn't approve it, so the doctor cancelled the medication, and substituted with another.

When I got home with this medication, they had given me the substituted medication but also the original one that the insurance wouldn't cover and the doctor cancelled when he called in the new ones. It really upset me to realize for one if I'd not payed close attention, my father would have been double dosed on this medication, and second, my parents are on limited income, so that $45 for the med that his insurance didn't cover we ended up paying for and my parents just can't afford this.

I contacted the pharmacist and his reply was that he had no control over what my doctor done and it wasn't his argument if we received double doses of medication. I found this to be very disturbing, and uncalled for. I'd like to know, what I can do to put my mind at ease, and be assured this doesn't happen again. The economic damage was $45 that my parents can't afford, and as I mentioned they are on a fixed income.

Yesterday, my sister, who suffers from Multiple Sclerosis, visited the Pharmacy Department to have her medicine filled. She was told that she would have to wait an hour. That was not a problem. When the prescription was ready, they paged her. When she went up to the counter to pick up her medicine, the clerk loudly and in front of other customers told her she cut in line and had to wait just like everyone else. My sister was sick, out of medicine and by this time having trouble walking. This may seem like nothing to some people but my sister is an upbeat, sweet person who is considerate of others. This clerk embarrassed and humiliated her. If I lived there, this store would be getting to talk to me personally. They made my sister sicker. That angers me. I had to fight tears when she was telling me what the clerk did to her. So if anyone from the Wal-Mart corporate offices would like to explain to me how this follows their customer service and human relations principles, they may contact me personally. Then, they can apologize to my poor sister who is a loyal customer as well.

My 10 year old daughter was taken to the doctor's office with severe throat pain, swelling and fever of 101.2. She was diagnosed with severe strep shown in a culture that was putting my daughter in danger of getting her airway closed and can barely talk or eat and drink. She was given two prescriptions with specific instructions to start antibiotics and steroid immediately to prevent airway obstruction. I took prescription to Wal-Mart. The pharmacist stated that prescription will be ready today but it will take time due to them being backed up due to a blackout they had yesterday.

I requested to let me know if the medication cannot be filled today so I can take it to another pharmacy that can get it filled today because my daughter needs it today. The pharmacist stated that she set me up to be texted as soon as the medicine is ready. She stated it will be ready by 8:30 pm. It was 9 pm. No one called me. When I called, the pharmacy was closed. My husband called to request his prescription back. The manager stated nothing can be done. My husband had to threaten to call a lawyer if nothing is done. My daughter was home running a high fever and barely able to open her mouth, which was putting my daughter at risk to further damages in body. Pharmacist refused to go to store to give prescription back. She stated that she's already home, eating with her kids. Pharmacist was lying stating she doesn't recall my daughter's name.

When I got home and was dividing out my medicine for the month, I found out that I was 10 pills short! I have chronic back pain due to degenerative bone disease. It is imperative that I have this medicine.

I went to fill a prescription. They said it would take about 30 minutes. I told them that I would wait in the store. They said they would call me when it's ready. I waited about 45 minutes and never heard anything. I went back, and they said it was not ready because it said on my file that I was allergic to Morphine. Well, I had this medicine filled here before a long time ago.

Why didn't you guys call me? I have been waiting all this time. Yes, the pharmacy technician should have, he being the pharmacist. We waited another 30 minutes and it wasn't ready still so we went home. When we got home, we got a call about 8:30 that the prescription was ready. This was about 3 hours later.

This was my first time (and would be my last time) to have my prescription filled at this location. First, when I went to the drop-off section, there was this Asian male clerk standing at the computer. I gave him my prescription, instead of asking drug-related or any of that matter, he looked at me and asked me what my ethnicity was and why I changed my name. I thought it was very unprofessional due to code of ethics that he studied from his pharmacy school before graduating. He should know better not to ask such too personal questions. I don't know him as well as he doesn't know me. This would violate the HIPAA law for privacy purposes.

A few hours later, I called to verify if my prescription was ready, this Asian-accent male clerk picked up the phone. I don't know if he has a hearing problem or lack of communications, he asked for my birthday, I told him. He had to ask me three times for the birthday and tried to giggle about his mistake. Moreover, when I picked up my prescription, the street address was spelled incorrectly. This happened at Huntington Beach, CA Walmart store location. I have nothing against Asian or other races since I am in the healthcare field myself, but I believe that this type of unprofessional behavior should be eliminated. Thank you for listening to my three-cent comment.

My Doctor ordered 20 units of Lantus insulin daily. It comes in 10ml vials. I was charged for 50 doses. The problem is, the medication expires 28 days after opening the vial. There is no way to get 50 doses from one vial. Upon questioning Walmart, they insisted this is their policy. They even placed a black magic marker line, through the "discard by" date. The box plainly states to discard after 28 days. In addition to attempting to charge me for 22 dose of medication I could not use, they are in the practice of dispensing medication with these guidelines that can cause serious harm to someone unaware of the discard date.

I have been trying to speak with the director of Health and Wellness in Walmart's corporate Arkansas office regarding this issue. This policy must be changed. This would mean that if the hundreds of thousands of prescriptions they fill for insulin yearly are filled utilizing this policy, Medicare and part D providers, are paying much than they should in each instance. I believe this warrants investigation on two important issues: Consumer Pricing Fraud / Medicare/Insurance Fraud and Potential harm to patients who follow their instruction to use expired medication.

The pharmacy told me, answering my question, that they purchase these vials in case lots. Charging per dose for a medication that is not "unit dosed" is the same as asking someone what size glass they use before selling them a 2 liter bottle of pop. If they answer "16 oz, they are charged for 4 servings. If they answer 4 oz. they are charged for 16 servings. As a Former nurse and respiratory therapist, I am speaking from experience in dispensing medications to my own patients. Someone, or actually many people will be harmed both financially and physically by this bad practice should it continue.

I have tried to resolve this at the store level. I was told it is company policy. They refunded part of my money "just this once" but missed the bigger issue in our discussions. It wasn't about my money. The fact that the medication would be expired before it was finished and would not be effective for patients receiving it dispensed in this manner was my concern. I called 1-800-walmart and filed a complaint (at the pharmacy's suggestion). I also filed a complaint with the North Carolina Pharmacy Board. I doubt that this practice is common to only one store one state or one region.

Avoid Walmart and go to a local 24-hour pharmacy.

If the Walmart pharmacy is closed during regular business hours and has completed filling your prescription, there is no way to get it until the pharmacy decides to open again. It cannot be picked up at other Walmart pharmacy stores.

Walmart's Pharmacy irresponsibility and negligence caused me to miss dosages of my medication and experience severe withdrawals.

Walmart notified me via text message that my prescription was ready to be picked up and the pharmacy was open but upon my arrival at 2pm, the pharmacy was closed for the day. When I explained to the store manager that it was vital that I pick up the medicine and if a pharmacist could be called in, he said that the pharmacy was closed and nothing could be done. He also said that no other Walmart pharmacy was open in Atlanta. I found an open Walmart pharmacy but they could not fill my prescription without the approval of the store at which I had submitted my prescription and that store was closed.

I am shocked that Walmart closed their pharmacy during regular business hours without any way to address the emergency medical needs of customers. Walmart also notified me that it was open and prescription was ready when it wasn't and there was no pharmacist on call.

Hopefully, the pharmacy will be open tomorrow. The withdrawals from my missed dosage are severe and miserable and since my prescription has already been filled, insurance will not pay for a second prescription from my doctor.

Diagnosed with H. Pylori and given first course of antibodies and did well but still have some muscle pain and some coughing. I contacted doctor to discuss a second course of antibody. Dad had stomach cancer. Doctor called in second course to Wal-Mart, which was filled. The patient picked up prescription. Patient looked at prescribed pills and all looked the same. Patient began to take pills. The first dosage completely knocked her out; the second left her with swelling and a dry mouth and blurry vision. Patient thought that the side affects were from the antibodies. Patient knew that the seriousness of the. Patient began to complain to several people that the medication had a different affect, not knowing she continued to take medication until told to stop by the hospital. Bacteria continued to take the medication.

Patient began to experienced pain in the lower left area of kidney. Patient started to experience joint pain her entire body. Patient began to crave for lot of water. Patient started vomiting and diarrhea. Patients vision became more blurred and speech was also impaired. Patient was informed by members of household by letter that her moods had changed and there were noticeable face changes. Members of household stayed away from patient for three whole days and called National GROUP to inform that patient had a drastic mood change which resulted in patient contacting this group. Patient began to have anxiety attack and bad dreams. Patient became disoriented while driving and barely made it home. Nearly passed out before entering the driveway. Staggered to front door. Patient nearly fell down when entering the house. Patient started sit down in chair and was caught by another member of household. Patient asked member of household to get medication so that she could go to bed.

Member gave patient meds. Patient had began to take med's when noticing that the meds were of slight difference in color. Patient asked member to look also at meds. Patient and member noticed that meds has different numbers. Patient panicked. Patient asked member to her to the hospital and bring meds. After arriving patient informed doctor of prior inf. Doctor took meds and returned to inform patient that meds were of two different types one for seizures and another was for nerve pain which apparently prompted him to notify Poison Control. Patient has severe allergies treatments consisted of flush, Benadryl and meds for vomiting. Doctor advised patient that prior kidney function had decreased and to follow up with the kidney doctor and also have kidney rechecked immediately. Appointment is in January 2011. Patient continued to have side affects. Sought medical attention from Ruth **, MD. Doctor then sent patient to Lab Corp for blood analysis because of dehydration for staff to draw blood. Patient was advised by hospital to come back if symptom progressed.

Patient continued to suffer from reaction to drug. Then patient contacted WalMart to advise them of medical area. Pharmacist stated she would call patient back shortly. Patient was given a return call 2.5 hours later by a manager, apologizing for error and also said they would be responsible for medical bills. The manager asked the patient what she intended to do about the H. Pylori treatment. Patient stated she needed to be treated because the father had stomach cancer and H. Pylori could increase her risk. Patient said she needed antibody but did not know if the doctor would rewrite the prescription. Wal-Mart contacted the patient's doctor to advise of medication errors. The doctor informed the patient of the phone call then stated that the she must wait 5 days to begin new treatment. She continued to have joint pain and other symptoms. Friend and members of household has been watching patient closely watching for any unusual sign. She was advise to return ER per ER request for continued side affects.

Was taken to hospital 12/18/10 and 19th for more aggressive side affects and joints. Hospital was aware of her prior visits and began to administer treatment. Treatment included XRAY of various joints, gave one injection devastator and one injection of Valium and 2 percolate, and inserted a brace to left to support the knee and give support for her to walk. Patient pain relieved for few hours; patient was told to return on Dec. 19, 2011 for another flush. Patient's friends and family is agitated by patient's reaction to wrong medicine and very concerned about the one kidney she has left and her overall health.

This has got to be the sorriest company I've ever been. I know this complaint is no good because all u care about is your greedy pockets getting fatter.

On December 2, I took 2 prescriptions in; one to fill and the other to wait one month. I asked for how long and they replied 25 minutes. So I said mail it out. They said okay. On Monday, I called to check and was told pills were ready to mail. On December 9, I drove up there again and said I wanted to pick up the pills because they never arrived at my house. They said no, they are in the mail. On Thursday afternoon, I got a recording from the pharmacy saying my pills are up there and have not been picked up and that is when I got mad because I was just up there. End of story, I changed to Walmart in Litchfield and I can go get the pills today. Now that is over two weeks, one week without pills. How can they hold medication hostage? And I have a multi-level degenerative disc disease.

I called for an Rx refill on Klor-con 10 m3q tab, which I have been getting there for the past 2 years under a discount rate of $10.00 for a 90 day supply. I renewed my Rx by phone on 12/9/2010, went in to pick it up and was told the rate had increased to around $55.00. I asked the tech why didn't anyone had the courtesy to call and let me know this drug was no longer available at the discounted rate. She answered, "prices go up overnight". They had 4 days to call me! I took the container to Walgreens, and purchased the same generic drug for $18.17! What's wrong with this picture! Walmart does not care about their customers! Needless to say, Walgreens has a new Rx customer! There was no damage, just plain irritation over your Rx policies.

We are elderly and have a problem with the RX blister packages. It is so easy to mix up the RX and also it is very difficult to burst the pills, many times they break upon bursting them out. My husband has gotten his RX mixed up and so has the pharmacy. I would rather pay a little more to get them in the old bottles. I am afraid my husband is going to take the wrong drugs or not enough of one due to breaking upon bursting.

This pharmacy routinely fails to complete my prescriptions after their robotic telephone system informs me that "your prescription has been refilled and is awaiting pick up". Often I will run completely out at which time they offer me three-six tablets (one to two day supply) until it can be refilled. Today they informed me that they shorted my prescription because they had already given me six tablets. I said you shorted me 12 tablets so the math isn't accurate. Furthermore you had already provided those six tablets because you shorted me last month. Last month it took three trips to get the single prescription refilled. The pharmacist or technician said, "Yeah, well that looks like all we can give you".

I said that isn't how they are written out by the doctor nor has it been a problem anywhere else, or even there up until several months ago. She said, "Unfortunately there's nothing else we can do, are you out or something?" I said no, I am not out; I am simply tired of running out there multiple times to get a single prescription, especially now I will be forced to return just before Christmas and don't want to deal with that line or the crowd again".

Her reply, "Yeah, as I said that is all we can give you; the prescription has expired". I then informed her, "This prescription has not expired, it has two refills remaining on it. Are you capable and willing to refill my prescription one month at a time or should I seek another pharmacy?" She then said, "You know, I am trying to remember, there may have been a supply problem or something". I then asked, "Can you give me the balance of my prescription or not?" She said no. I hung up.

I picked up a prescription Wednesday and my bottle of medicine only contained 23 of the 30 tablets. I understand that medicine is something that has to be heavily regulated and society today really abuses the system. Yet, I am not an addict, I am very ethical, I am honest, and I am a good and loving husband to a great wife of almost six years.

I live my life in a way as to be of the most benefit to my fellow man. I called the Wal-Mart Pharmacy and told them of my situation. The pharmacy technician told me she and the person who filled the prescription were working and I did receive 30 tablets. At this point, I have informed my doctor and also attempted to talk with Wal-Mart, yet on the fourth call, the pharmacy told me they would review the security tapes and call me with information.

I have not heard from Wal-Mart yet and at this point I am planning on taking a half tablet for a few days. Yet, I payed the full price of over $100 and I expect to either be treated fairly or to boycott Wal-Mart. I have some pull in the information and technology area and I have thought about setting up a web site just to make people aware of the poor treatment and bad service I received.

The Walmart Pharmacy has quit carrying the generic Actifed called Equate Anti Histabs for allergies. I was curious if any of their stores had any left anywhere but I could not find them anywhere. Every time you get a good product, you quit carrying it.

I called in two refills to the pharmacy. Hours later, I went to collect the medication. I was told they were in the final stages of getting them ready. 42 minutes left and there was still no medication. I made a complaint to the cashier who in turn got the assistant manager. The assistant manager stated I should wait for phone call to come collect medication. I left the store without cardiac medication and cholesterol medicine. One hour later, there's still no phone call and store closes in 42 minutes.

On Tuesday, Nov. 23, 2010, between 2 and 3 pm, I turned in a prescription to be filled for a family member. I was told there would be several hours wait. I said I would pick it the next day. I returned 24 hours later to pick up the prescription. It was not ready and I was told it would be a 45-minute wait.During this 45 minutes, with a line averaging 8 people for the entire time, two members of the service staff left, and were absent from the pharmacy for more than 35 minutes when I was finally served.

During the time I waited, I spoke with two other couples, both elderly. One couple said they had been waiting for two days for their prescriptions to be filled, having had to make two 60-mile trips to get their prescription. The second couple had their prescription sent in by their doctor five days previously and were finally able to pick it up.

I had a script from Walmart from back in Florida so I went to this Walmart to purchase new lenses or glasses; they informed me they had the script on record and could easily make new lenses so I paid them the 1$40. True to their word, they came in on time and I went to try them on and have the frames refitted to my face. When I got there and tried them on, the close up vision was not as clear as my older scratched lens so I asked why I could not see as well with my older lens and I was told that on refitting they would order the lens - 1/4.

I asked why and she said it was just what they had to do unless I paid for a new exam. Since these were safety glasses, I took them anyway and was told by several people that it was not supposed to be done. They had to go by the script so I called the store manager and was told they would find out what was going on. I didn't hear from them so I called a week and half later and was told they (the manager of the vision part) had said no one had told me that. I know what I was told and have had the glasses (which I still have) compared to my script and true to their word, they are 1/4 off what they are supposed to be.

I have been using this store since it opened conveniently next to my home. The pharmacy has often been a problem but approximately every three prescriptions they won't give me a receipt and I have to ask for one. Today, I went to get prescriptions for my mother and myself through the drive-thru window. They were taking a long time, about 15 minutes and I called them and they said the scripts were on the way. Again, there was no receipt so I asked for one. They said that the manager would have to be called and it would take another 15 minutes. It did take almost that and they called and said that my mother's easy pay credit card info was bad and not accepted (when I got home, I checked it on the website and it is correct as well as mine).

They wanted her card. We sent it and then they sent her medicine out with a receipt to sign. I asked them to update her info and they said that they could not do it and we had to do it. Then a few minutes later I had to call my my meds since we were still waiting. They wanted my card too. I asked why and they said that they needed it to process my meds. I asked why since my info was correct and she replied "I don't know". I sent it and then they wanted my driver's license. This has been over thirty minutes now and I lost my cool and said "No forget it, cancel my meds and send my card back. I'm going to CVS".

She went away and came back and said that she still needed my driver's license to cancel the card. I said if you already ran the card through and it worked then why are you asking for my driver's license now?" She said that she was told to ask for it. I asked by whom and she said the store manager. So, I told her that I don't know what they were doing with all this info today but we never had problems like this before and we aren't coming back. She shut off the monitor and then later sent my card and driver's license back. That's approx 40 minutes at the window with no good explanations, no apologies, and lost two customers. They know me very well in there and I have always been courteous but couldn't keep silent any more.

On November 6, I went to the Wal-mart pharmacy to pick up medicine that the doctor put me on November 2, but the pharmacy told me that the insurance didn't pay for it so I talked to them and agreed to pay for it. I went to the pharmacy on November 11 but it wasn't ready. I went back on November 16 and they told me it was going to be ready on the 17th. When I went, they told me that they didn't have it but then they said they did. And the person that I talked to told me that I didn't know what I was doing because I didn't order anything there. She told me that I was stupid, idiot, and dumb and other things just because I told her that it was taking too long. So I told her that if she didn't know how to deal with the people then she shouldn't be working there. She said that she didn't care about what happened. I felt so offended that moment so I looked for the manager plus I called to complain.

I have been taking Sertraline 25mg for approximately 2 years. When I picked up the new prescription in October, they did not tell me they were giving me 50mg and that I needed to half the pill for the correct dosage. Since I had been taking the medication prior, I did not check the package for instruction. I took the medicine as I had been taking it, one pill per day. When I went back in November to re-fill, they told me it was not time for a re-fill. I asked why. They checked the prescription and told me that my doctor had prescribed the 50mg dose with instructions to half the pill. The pharmacist did not tell me this when I picked the prescription up. Due to the mistake, I have suffered some very uncomfortable side effects. I am now experiencing withdrawals going back to my regular dosage. This could all have been easily avoidable with consultation from the pharmacist or pharmacy technician.

Walmart pharmacy in Springhill is the most uncaring, inefficient and dumb bunch of people I have ever dealt with. I have tried two times to get my prescriptions at this pharmacy and it is always a bunch of unnecessary ** every time I go in there. I have a bad COPD and they always get the dates wrong on when I can get my medicines. I am on Medicaid. I went to get my medicines on 11/9 when I always do and they told me that I couldn't get two of them yet because it had not been 30 days. The first one was my Combivent inhaler, the other was my Advair Disk.

I called this morning, 11/15, and was told that I couldn't get them until the 23rd. I told her that couldn't be correct. At this point, I started to panic--I can't breathe without my inhaler and mine is nearly out. They could not have cared less. I called back and told them that I have to have my inhaler! The 23rd was wrong--I get all my medicines on the 6th or 9th every month. She finally said that she would check again. Then, she called me back and said that I could pick up my medicines.

In the meantime, I had called my local home pharmacy and he said to cancel all my medicines at Walmart and he would get them changed to his pharmacy. I called Walmart back and told her to cancel my medicines. All of them actually seemed surprised! I will never go through that again--getting so upset because some idiot could not care less if I can breathe or not. I will go to my local pharmacy today and get my medicines. All the ** and drama for no reason whatsoever. They just don't care!

The new packaging of your pharmacy products is the worse insult you can make to us seniors. When you get older and have trouble using your hands to push your pills out of a sheet of bubble wrap and they fly on the floor and you have to remove the leftover foil from your pills you will know what I mean. Put the pills back in bottles!

Prescription generic named Anastrozole needed to be refilled and MD Oncologist did fill. However, there was a clerical problem with Cigna which was available on October 1st 2010 and it needed five days to fix the clerical problem. I called Walmart and they informed me that the generic brand would be $402.03 and I had to pay for this as the insurance wasn't straightened out. I asked if this is the generic price and they advised yes. If I wanted five pills of this hormone post chemo medication, they would pro rate.

I called Costo and they advised that this same script of generic Arimidex, l mg. would cost $26 without insurance. I again called back to Walmart to advise of this discrepancy and again, I was told that I did have to pay the $402 for a month's supply or prorated five days. I told Walmart of the Costo price and they said that it's their price and that is all they know.

This is all over the internet about pharmacies charging customers and insurance companies for the Trade Name and giving out generic. I never thought I would be one of the people almost scammed. I would say that this is a financial fraud issue and that the Federal agency over the billing, review this as we all feel that Walmart sets the pace for all other department stores. Please review Walmart for overcharging customers with no insurance for the Trade Name at $400.00 instead of the verified $26.92.

This is an obvious rip off and can't continue. I have no post chemo prescription due to the fraudulent price attempted to be collected by Walmart, Derry NH. Only due to our own diligence on the web, did we see others complaining about the prices Walmart was charging for generic meds. All my scripts will be changed to Costo.