Walgreens

Numerous times, I have gone to Walgreens as the result of a newspaper ad of a product I was interested in. We have two Walgreens in our town and after visiting both, I find out they do not have the items advertised. This is false advertising as far as I am concerned. The latest item was Omeprazole tablets - 42 in all for $12.99. I will not bother to pay attention to your ads in the future.

I was there to fill the prescription for my son. I was told it will take 30min, but two hours later, it was not ready. When I came around 9.30, I opened the bag to take the medicine out. I found two bottles with same name on them. Then I called the pharmacy and I was told that some reason they did not put the other prescription. I asked them I want my prescription back and I will bring the medicine back to them... they said 'fine'. When I went to the store, they told me that they cannot return the medicine - only the RX manager can do it. His name is Shirey **. I was told that I have to come back in the morning to resolve the matter. I live in another town. I had to drive back and forth because of something they could not do right at the first time. My son did not get his medicine today, he has to wait till tomorrow. Please note I need my prescription slip and money back so I can go to a different pharmacy and fill my prescription with them.

It happened to me twice. I purchased an expired product from Walgreens in 333 Atwells Avenue, Providence, RI 02903. I had diarrhea for 1 day. After I noticed that the juice I bought from Walgreens was expired, I went there and talked to the manager and told her to make sure that they have no more expired juice. 2 weeks later, I got a gallon of milk. My girlfriend was preparing a diner and she used that milk for preparing a sauce. The food's taste was different. We also discovered that the milk is expired. I purchased the milk from the same store. Now, I feel that I can't deal with Walgreens again - at least with this store. If nothing happened, the store manager was not changed or I don't know, store quality control policy was changed, I will fill the internet with my story. For sure, I am going to the small claims court. When dealing with people's health, we should be very careful.

I called in a prescription for Prednisone on 4/5/2012, which was the last date for refill. There were 2 refills left. I went to pick it up on 4/7/2012 and was told it could not be refilled because the date had expired. I was told that it was submitted via phone on 4/5/2012 and was told by the pharmacy tech that the insurance company's cutoff date was actually 4/4/2012 (which I do not believe). If that is so, Walgreens should have printed "4/4/2012" on the prescription label. Other possibilities are that it was not processed until after submission date. Whatever the situation was, if Walgreen's was not going to get it filled, they should have called or done something before I made the trip.

At the price of gas, it cost more to make the trip than for my part of the prescription. We are very good and loyal customers of Walgreens' and normally have very positive experience. Also, we have very high regard for the senior pharmacist who was not there on this occasion. Anyway, this is irritating. Either some person or the system screwed up. I would prefer to be told the truth instead of some story. If the insurance company really does date one day prior to date on label, Walgreens should adjust to reflect that policy.

I took my Walgreens disposable camera to Walgreens to have my pictures from my trip to Clearwater, FL to see the Philly's spring training. All 27 exposures were destroyed. This happened one other time, which was even worse--my niece's wedding in Los Angeles, CA. All pictures were destroyed, because they said the camera must have been defective (It was one of there Walgreens disposable cameras!). I'm so upset! I feel they've destroyed my personal property! What can I do?

In January of this year, I went to the Walgreens location on Main St, Freehold, NJ, to get a refill for Nexium. I used a discount card supplied by the manufacturer, that gives me a $17 reduction in the price. When I returned to pick up my medication, I was told that there was a problem with their system, and I could not get the discount. I was told that I would get enough pills to last a couple of days, and that I could return the following day to complete the purchase. When I returned, I could pay the discounted price, and all will be well. The next day, I returned to pick everything up. Once again, I was told that they are still having problems with their system. I was a little upset over this, but I do know things like this can happen. Before I left, I was told in no uncertain terms, that I would receive a phone call, when everything was processed, and I could come in to get my prescription.

The next day, I received an automated call from this store. It stated that my prescription was ready to be picked up. Once again, I drove to the store, only to be told that their system was still down. I was now beyond being a little upset. I reached the point of being mad. I tried to explain that I was told that I would get a call when everything was ready to be picked up. I even showed them the read out on my cellphone, which clearly showed the date, time, and phone number for the store. The person said that the call I got was from their automated service, and not from a pharmacy associate. At this point, I said that I was told that I would be called when the discount was processed, and the prescription was ready to be picked up. At no time was I told, how the call would be placed. The pharmacy associate I spoke with just shook her head, and said that I would receive a call from a person, not a computer.

Since this was my 3rd trip, one of my fuses blew after hearing this. I said that I wanted to talk with the store manager about this. A few minutes later, the manager showed up, and once again, I explained that I have made 3 trips to get this prescription, and each time, I was told that it was not ready. This person didn't have a clue about anything. He looked as if he was about 20 years old, and was completely stumped by this situation. Of course, he didn't do anything that was of any help. At this point, I just said that I will pay the regular price for my prescription. I also said that this was the last time they would have me as a customer. If this person was a manager, he surely did not portray himself as one. In fact, I asked him where their district office was located, and he said, "I think it's in Springfield". He is a manager, and yet, he doesn't know where the district office was at? My personal career spans over 35 years in the retail industry. I have held every position, from being a carriage boy, to regional operations manager. During my career, I have never known a manager who did not know, where the district office was located.

As I paid for my medication, I was told that they would keep trying to process the discount for me. I distinctly told this so-called manager not to bother. After 3 wasted trips, I was not about to take another trip to this location. Sure enough, the very next day, I received a call from the store, and was told that they had processed my discount, and I could pick up a refund. The manager obviously did not understand and comprehend what I told him. Yesterday, I had to get a prescription electronically submitted from my doctor's office. It was totally against my better judgement, but since I did not have the address of an alternate pharmacy, I told my doctor that it could be sent to this same Walgreens location. Later on, my wife drove to this Walgreens location, to pick up my medications. Once again, there was a problem. They did not have enough of one medication, to completely fill the prescription. My wife was told that it will be ordered, and the remaining quantity could be picked up after 1:00 this afternoon.

My wife returned to the store at approximately 4:30 this afternoon. She was told that they did not finish checking in the delivery, and it would be at least another hour before it was done. She drove back there 3 hours later, and was told that the delivery did not contain the medication I needed. The problem with this is that I have a serious intestinal issue, and my doctor told me that I have to follow his medication instructions exactly, if I want to get better. This is not an easy thing to do, when I don't have the medication that is needed!

Another problem with this location is that they do not tell their pharmacy customers about possible drug interactions. Case in point, my prescription for Nexium. I take several prescription heart medications, that have been provided by this store. At no time did they ever tell me about a possible problem with Nexium, and one of my heart medications. I have been getting refills for my heart medications, and Nexium at this store for a long time. They have a record of the medications I take, and if there is the possibility of a bad interaction, I should have been notified about it. This is totally inexcusable! If they aren't telling me about this possible interaction (which I found out after getting it refilled at another pharmacy), can you imagine how many others have not been told about a bad interaction? Someone could die because of this!

I don't know if this store has bad management, or pharmacy associates, who do not care about doing what they were hired to do. What I am sure about, is that after I pick up my medication, I am never going to return to Walgreens. I would rather drive 20 miles out of my way, and give my business to another pharmacy. At least, another pharmacy would tell me if there could be problems, if I take a certain medication while taking others.

We were happy that I can find a Walgreens in our city, so I bought a Capsaicin cream for my joint pain last week. Later, I found that the item has expired in May 2011. I wonder what compensation they should give to the consumer.

I was greeted by employee PIC Kim upon arrival. Within a few seconds, I was approached by employee "Kathryn" and was rudely informed that they were closing in a "few 4" minutes. Finding myself appalled after 30+ years in customer service, I replied that I was aware of the time. There were a total of 6 items on my list, I was relatively sure they could be found quickly. I should have never have been pressured to make my purchases so quickly, I am now contemplating my future return to any Walgreens.

In the middle of this chaos, I realized that I had not purchased stamps in a very long time. Upon inquiring of the price, the cashier relayed that they were $9.00, so I purchased them. My receipt indicates that the purchase was completed at 10:01 pm. As my family attempted to fill out the birthday card for my eldest, we could not find the stamps. My husband looked all over in the car, to no avail. My purse was emptied with the same results. Knowing that they were closed after an attempt to telephone, the store on Lancaster and Sunnyside was contacted. Randy was very helpful in explaining store policies.

I will be contacting the local store manager and asking for their assistance. However, it is my firm belief if feedback is never received, whether negative or positive, the corporate link may never be able to ascertain how the franchise is being managed. Perhaps the HR department needs a refresher course. If the public is not pleased, stock prices can reflect this relatively quickly.

I am very disappointed in Walgreens for hiring such a ** company like Sedgwick. I am also beyond ** off at these guys as well. They are screwing my mother over. My mom had to have her 4th surgery regarding her foot problem and she has been harassed by Sedgwick. They always say she doesn't have the "right" information. Well that is just plain **, she has had to call Sedgwick and her foot doctor repeatedly to figure what paperwork they need to give Sedgwick. We have given them all they need to know. She has also been given misinformation multiple times. She has wished now that she has never worked for Walgreens.

They finally declined her claim because she didn't get the "right" information, and she found this out today 2 of February 2012 and her claim ended 26 of January 2012 and that is just plain stupid. So now that she is not working she can't get paid because they are screwing her saying she lost all of her sick days and vacation. This needs to get fixed or I will keep complaining over and over again until I get my way.

I have a $10 co-pay until I went to a local drug store. Here are 3 samples Diazepam 5 - $3.32, Levofloxacin 500 - $5.70, $3.77 on another one.$12.79 for all local, Walgreens $30.00. Where would you go if you are so large of a company, why so high? I will not be back plus I am telling everyone I work with.

Walgreen's weekly sale for 12 packs of soda from same company for $10. In the middle of the display is a brand from a different company. Go to check out. Since you do not have four 12 packs from the same company, you are charged full price for all four packs at $23.56 instead of $10.00. They did the same in the candy section and in another soda display there was advertising 4 for $12.00. Seems to be plain that it is company policy. I'm angry but not victimized because I told them where they can put their 12 packs. Could have been arrested for what I said but it did make me feel better.

I had a horrible experience at the Walgreens pharmacy off Commercial in Spring Hill, FL. The pharmacist's name is Mike **.

I had an accident a few years ago that left me with several serious injuries, and I'm seeing a pain management doctor because I live in pain 24/7. I didn't ask to be on the pain medication prescribed, and quite frankly I hate having to take them, but since I have to, I do. I was already like five days past the date on my script because I could not find it anywhere. I must of checked about 20 pharmacies in the Tampa Bay area and nothing, so I'm really in a bad situation already having to endure several days without my pain meds, which are strong, I understand this. I've even asked my doctor to please transition me on something not so strong, but they are cheap, and I lost my insurance at my job, so I have to pay out of pocket.

I called the Walgreens pharmacy where I got last month's bottle, and they said they didn't have it, but that they did have it at the Spring Hill location, so I made the drive all the way over there. By this time I am feeling so bad because of the pain I'm in and now are starting to feel maximum withdrawal symptoms. One thing I hate about this is that I'm always seemingly lumped in the same category as those people that fake their injuries to get pain pills. I despise these people because of the situation it leaves me in and the looks I get from staff that looks at the script and then personality goes from happy to "obvious suspicion".

I've had several surgeries to prove I'm in seriously bad shape, so I made my way all the way out to the Spring Hill Walgreen's Pharmacy, and gave my script to the lady, who did the usual look I get and passed it on to the pharmacist. Well this guy calls me over with his index finger, and says "I don't know this doctor". I said well he does exist, then he starts asking questions that are not relevant to the situation like saying he sees that I have seen a Dr. ** over a year ago, I said that's right and I now see Dr. ** in South Tampa; why did you switch doctors? I thought that was an odd question, but okay, I told him because I was on the Fentynil Patch and Dilauded and it was too strong for me, and he suggested Methadone, but he didn't prescribe that, but gave me the name of the current doctor I see who does prescribe that, and he's part of the same group of doctors, so I told him this. And he said that's not true, then asked why do I go to south Tampa to see a doctor when there's plenty in NPR. I said because I work in south St Pete and it's close to my job. He again said, "I don't think so".

By this time I didn't know what to think because I've never been confronted that way by a pharmacist. He kept smiling while denying every answer I gave him, which infuriated me because I knew what he was doing. He knew he had power over me and was basically flaunting it at me. I even showed him my appointment cards to show my previous appointments. I said with all due respect, don't fill anything tonight, simply call them on Monday (it was Friday) and his office can verify anything you need. He said, "I can do that very easily (smiling) but I don't think I'm going to do that for you". I have to say, his way of talking to me was not only condescending, but it was embarrassing for Walgreens to know this man is representing your store. I love Walgreens, but this man knew what I was going through and seemed to get somewhat of a charge out of getting me physically angry and sick.

I did something that was stupid, but it was a knee jerk reaction. I grabbed the sign (next window please) and lightly tossed it his way, it barely touched him. He started screaming at me, and I simply walked away (after getting his name from a manager). I know I shouldn't have done that, and I am paying the price as he has pressed charges as I have received a letter in the mail from a bail bondsman. I am getting an attorney and plan on fighting this, as well as making sure other people know about this. But this man must be spoken to at the very minimum. I'm sure there is audio that can prove what and how he was taunting me. I'm also friends with a consumer reporter for News Channel 8 On Your Side and plan to voice this complaint once I take care of this Misdemeanor Battery charge. I would ask that someone please hear my complaint and understand my state when this happened. Please contact me as soon as possible. Thank you very much.

On Wednesday September 7th 2011, I was taking my kid's with me to get some prescriptions for my 10 year old daughter. On the way down, I noticed that there was a lot of traffic on the way back toward my house, bumper to bumper for more than 4 miles. I wasn't looking forward to the ride home. When we got to the pharmacy, we just pulled up to the drive through and I gave the lady behind the counter the prescriptions I had. There were 2 Proventil rescue inhalers and some stuff with steroids in it for my kids asthma.

She had a really bad turn and was having trouble breathing, she helped me trim our dogs hair and she had a bad reaction. After I turned in the scrips, I took my kids to Dunkin' Donuts, my kids picked some of the gooiest looking donuts I had ever seen. I had told the pharmacist that my child couldn't breathe very well and to please try to hurry so she could get some relief. She told me it would be an hour at the least. In Dunkin' Donuts, my daughter says to me, daddy I can't breathe and tears came into her eyes. At this point my job is clear, get my kid fixed up at any cost, anything I have to do will be done and no one will stand in my way. So, I am standing brain burning thinking of what I could do to get her to some medication as quickly as possible.

We left the Dunkin' Donuts immediately and started toward home. Then it struck me, I just put the prescriptions in for the rescue inhalers. I was happy at this point, help is very close and I don't have to deal with the bumper to bumper traffic on the way home. Seemed perfect, I had a vision of the pharmacist coming out from behind the counter and saying "well hello sweetie pie how are you doing? Are you having a little trouble breathing? Well, now you don't worry yourself, I will get your inhaler right now for you and you'll be right as rain in a couple of seconds. Wow, was I stupid naive and in comparison to what happened a complete idiot thinking that compassion and caring was alive and well in the employees of the Moss Park Walgreen's.

I got to the back of the Walgreen's where the pharmacy was and saw one of the techs that took the prescriptions. She was taking care of someone at the drive through window. After a couple of minutes of being ignored, I managed to talk to her. My daughter just told me that she can't breathe and I was wondering if I could get one of the scrips filled right away so my daughter could breathe again. She said, no, I couldn't believe my ears, she didn't look at my kid or say anything to her or ask her how she is doing.

My kid started crying hard and was begging the woman. I asked her whether I had to get the manager, she said no, I asked her are you going to fill it, No, I will fill that one first when I gets there in the cue. I went for the manager running through the store. I found him, told him what was going on and he said he was going to fix it. He asked me which medication she needed, I told him the inhaler he told me that one wasn't covered under the insurance, I told him I didn't care just get the medicine now, please. My kid is extremely upset at this point and is crying and panicking because she still cant breathe.

Finally, the pharmacist says it's ready, she was about to hand it to the manager when the stupid woman that started all this says no, give it to me, I have to check it. what a complete idiot. I lost it I said just give me the ** medication now, ** it my kid can't breathe, what is wrong with you inhumane **, I have never seen any one treat an adult like this, never mind a 10 year old little girl. I got the stuff in my hand and the pharmacist tells the manager that the inhaler is for prolonged use and will not work as a rescue inhaler.

I couldn't believe it, I started screaming why would you give one that doesn't ** work you **. The manager said, we gave you the one that was covered by the insurance. My daughter started sobbing and begging them to give her the right stuff and the manager wasn't going to get anything unless he saw that I had the money for the medication, I pulled my wallet out and threw what I thought was $140.00 but only threw $120.00 on the desk and they still didn't have the medication in my hand, so I started going crazy. If you ** don't get that up here now, I will have you all in jail, this is criminal what the ** is wrong with you people. The only work I could see these people doing is torture in Iraq or killing people.

Finally, I saw the rescue inhaler in the managers hand and he wasn't handing it to me, then he informed me that I was short it was $127 dollars. So he wasn't going to give it to me because he thought I didn't have the money he would have let my kid die right there and would've defended his actions because I was 7 dollars short. I had told him I had a $1000.00 dollars in my wallet, whatever it takes and he wasn't giving me the medicine. I snatched it out of his hand put the top on the inhaler and handed it to my kid and she did a couple of puffs and was fine within minutes.

At one point, when I was yelling at him to get the correct medication, I said, if your not going to give it to her, call 911 and he actually picked up the phone and said do you want me to call them, which would have taken to long and he knew it. My daughter told me later when he said, I will call an ambulance and them not give her the medication that she actually thought that she was going to die. So, in the end, we were leaving the store and the manger is yelling that he is going to have me thrown in jail if I ever come back there causing my daughter to become really scared and start panicking again, thinking that her daddy is going to jail. The only reason I was yelling at them was to get them to do the right thing, which they were not going to do.

People die all the time from asthma attacks and I thought that there was a law, that if you go into a pharmacy and you are out of a medication that could cause death, that the pharmacy has an obligation to give you the medication regardless of anything. It's a law that forces inhumane people to act humane. Some people need to be woken up and hopefully this will get some kind of response. This is a way to bring rude people in pharmacy's out in the light. Later that night, I called and asked for the manager, because I wanted all of their names so I could report them.

He then started defending his actions, like I was wrong. I told him, all I wanted was for all of them too call my daughter and apologize for putting her through the worst ordeal she had ever experienced in her life and he wouldn't do it, then he yelled something and then hung up on me. I thought we were supposed to look up to our pharmacists and they were supposed to help people. Seems like Walgreen's must be extremely hard up to hire irresponsible ** like this. Seems like most of them are from other country's where it is possible to get away with treating people like ** and abusing children without any kind of punishment. The way I look at it, it's attempted murder of a child. I called the orange county sheriff's department and they refused to arrest anyone saying that it is a civil matter. To me, it looked like 3 Casey Anthony's trying to make sure that my daughter suffered as much as possible in the 30 minutes it took these ** to come up with the rescue inhaler.If i didn't snatch it out of his hand, she would have died, that's the worst thing ever!

Imagine this: You're standing in line in a crowded pharmacy with six men behind you, when the person servicing you asks you to blurt out your address and then asks you to repeat it several times. Each time, louder because they just don't seem to get it that you don't want one of those men to follow you home and rape your **! Walmart asks you for your birth date. CVS asks for an ID. But no, Walgreen asks for an address and then refuses your meds if you do not cooperate! What kind of ** is that? How many times has it happened that someone has followed a woman home from Walgreens? Will we ever know? Or do we have to wait for someone to get raped and killed first?

Walgreens is so full of **. My attorney is filing a class action lawsuit in 7 days unless this abuse stopped!

I rang the customer service bell for medications under lock and key. I rang again and again for 7 minutes at least. I watched as Walgreen's employees walked by and said nothing. In all my years of shopping at Walgreens and ringing the customer service bell, I have never had to wait and not be responded to at all. To see so many employees walk by me and say nothing was unacceptable.

I had just been at the pharmacy where the woman who waited on me said I would find what I needed by ringing the bell. Even she did not seem to come to my aid. I spoke to the manager, and he said he was sorry and that he would help me. I explained it was too late, since if I waited any longer, I would miss my bus. He appeared not to care.

On 12-14-11 at 1:00AM, I submitted my wife's prescription to Walgreens pharmacy at 76 St. at Capitol Dr. Milwaukee, WI. I stated to the pharmacist that I'd like to wait on it. He then asked me sarcastically "why can't I wait until daylight?". I stated my wife has to be at the airport at 3:45AM and that she's flying to Portland, Oregon. He then went online and said the first flight leaves at 5AM. The other worker said he had no business inquiring about why I can't wait until daylight. Her meds were dated for 12-14-11. My family and I have never had any problems at that store. This pharmacist was new. After other complaints from family members regarding this particular pharmacist, we decided to take our business to CVS after years of patronizing our favorite Walgreens store.

I bought a Top-Up card at Walgreens for a prepaid phone. I bought the wrong one and I am not able to get a refund or exchange. This is highway robbery!

My local Walgreens informed me a few months ago that they were going to start charging more for film development (I also shoot digital, just a few rolls a month in 35mm) and that you would be getting double prints. Today, I dropped off two rolls and the lady informed me of the same, that I would be getting doubles and I also ordered a CD. When I return to pick them up, only five images were double, the rest were single. So I ask what is up, as I was informed that Walgreens was making customers get double prints with the price increase, big increase too. Well now I have a different salesperson to deal with, and she informs that Walgreens just recently quit giving the doubles and if you wanted doubles, you would have to pay extra.

Wait a minute. Walgreens just increased their film developing and printing prices and the consumer is supposed to get double prints! They are slick, increase prices with promise of extras, then just so happens they quit the "extra" set. This isn't over. I'm calling the BBB also. This store has always been "iffy" about their prices, in other words, you're told one thing, but when you go to pick up your order, the price is different and you have to haggle with someone over it. For those prices, I'll use Millers or Richards, I can wait on the mail. Goodbye Walgreens.

I dropped a prescription off at Walgreen's Pharmacy and told the clerk that I would pay for it because I knew my insurance would not cover it. The clerk said okay and that it would be ready in 15 minutes. I waited 30 minutes and got back in line for another 10 minutes.

When I got to the clerk to check on the medication, she went over to another person and came back and said that it was almost ready. I could see into the interior pharmacy mirror that the person she had spoken to had just started gathering the ingredients for the medication. Then I heard someone asked if I was going to pay for the medicine. It took another 15 minutes to get the medicine which means that my sick husband waited in the car for over an hour to get his medicine.

I spoke to the pharmacy manager and she was very rude and said that the store was just busy. I asked her why they waited an hour to start mixing the medicine and she said that she didn't know if I was going to pay for it. I asked her if they were going to start making people pay before they got their medication orders filled since they seemed to expect it from me.

After re-asking the clerk, I finally got the medication for my husband. He was very sick and had to sit in the car for over an hour to get his needed medication.

I had a generic prescription for Percocet. I use a local Walgreen's located at 655 Middle Country Rd, in Selden, Long Island, New York 11784, Phone number 631-451-6849. My husband went and filled the prescription for me and picked it up a few hours later. It was listed for quantity of 10 pills, yet there were only 5 in there. When I called asked asked the pharmacist about the pills and that there was some sort of notation written on the bottle by the quantity, I was told "that means they double checked the prescription that it was filled right. " I told the pharmacist "obviously not!". I asked for the manager, he wasn't available. I've called Walgreen's customer service and made a complaint and got a case #.

No call back as of yet. I've contacted my prescription insurance company to make a complaint. I've contacted the NYS Board of Pharmacy to make a complaint, in the process of contacting the Department of Justice Drug Enforcement Administration due to the medication being a controlled substance. I sent an email off to Long Island Newsday. I'm also about to send emails off to the local news services. I had received a call back from the manager today that I missed, but since it took me over 3 hours to get through back to the pharmacy, he was gone for the day already. I am not elderly, and I work full time.

The main reason for me contacting all of these services is not for me to get my missing pills, though it would be nice, but if this is happening to me for a prescription of 10 lousy pills, what about everyone else, whether its a small quantity or large? Oh and the fact that it's a controlled substance helps too. Someone is obviously skimming.

The Walgreens in Copperas Cove, TX regularly promises pickup on prescription refills, face to face, there at the store and then verifies it on the phone a half hour later. The next day someone else denies it and the person from the day before is conveniently not at work. They lie and misquote each other causing extra time, fuel cost, and general hassle, begging it'll never happen again and the very next time same thing. Do not use Walgreens in Copperas Cove, TX.

I went to Walgreens in Essex, MD and got sugar-free candy which was on sale. My total was $4.18. The elderly cashier ran my independence card then said I owed $1.59. I told her I shouldn't owe anything since it was 2 food items. So, the store "manager" comes up, asks for my card, runs it again, again, again, again, and again. It made no sense. She didn't know what she was doing, which is fine. People make mistakes.

So, I see my last receipt says they took $14.00! Really? So, the manager and 2 employees took my card and called customer service to hear my last transactions. I can clearly hear that it is saying,"$3.00 posted October12" five times, yet all 3 workers are telling me it is saying,"$3.00 deposited!" How do you "deposit" money onto a food stamp card?

So, to cut a long story short, these 3 workers are fighting with me over a $14.00 mistake that they made. Seriously! For an hour and a half, I was there, pretty much just trying to clear this up and make sure they knew I wasn't crazy. All she had to do was say, "I'm sorry. I made a mistake, and I'll fix it. "Yet instead, I went around and around in circles with 3 employees who clearly had no clue what they were doing and then did not want to admit that they were wrong.

So, I called a social worker and she let me know that she can see 5 transactions that were just made at that Walgreens for the same amount of money, $3.00. Right there, you can see they made a mistake because when they ran my card, it should have taken off $4.18 and I should not have owed $1. My whole point is that the staff treated me incredibly wrong for a mistake that they made. And when they literally fought me about it and just wanted me to say, "Oh, it's okay, just keep the money and I'll leave," that's where I drew the line. Once the social worker (who understood what I was saying, and I could tell in her voice that she was even annoyed by the stupidity of the staff of Walgreens) got on the phone with the male employee, she explained how they owed me $14.00 and then they finally gave me my money back.

I am diabetic and just wanted my sugar-free candy. They treated me like I was a burden, like I came in the store to rip them off, but why, after the cashier messed up the first time, would you run my card 5 times? Then, as I was leaving, I could hear and see them laughing and talking about me. I even had another worker come up and tell me where other Walgreen stores were (I guess, so I don't come into that one again), but I literally told her to mind her business because she had nothing to do with the situation. My overall experience was terrible and I could not wait to get the hell out of there and never go back!

If you do not rehire the pharmacist in Michigan for defending himself, the store and the other workers, I will never buy at your stores again.

On Aug. 29th, I went in to Walgreens' pharmacy and the cashier and pharmacy person treated me like dirt and would not even let me buy some med that I needed all because I did not have the symptoms. They said I need to buy Zerte and I told them I could not take that kind of med and they walked off and would not ring up my other products until I asked them if they would. No, I will not be back and yes, I am thinking about getting a lawyer and suing them for discrimination.

I was very disappointed when I went to visit Puerto Rico and they refused to refill my Diabetes pills. I don't think that was right since when Puerto Ricans come to the States, they do get their medicines.

Is there anything you can do about that? Also, the service there is not nice. People are not friendly. They are nasty. All my life I work with the public and believe me, the public is the one that keep you in business or put you out of business. Please let them know that. Thank you so much.

On August 9, I went to Walgreens (2220 S IH-35 Round Rock, TX 78681) to do a little shopping.

I went to the last aisle across from pharmacy. I squatted down to look at the items on the bottom shelf. Not even three seconds, I was struck. I felt immediate impact on the left side of my head, shoulder, hip, thigh area. From the impact, I was shoved off balance and my right hand prevented myself from falling down. I was struck by a thick plastic pallet used for moving product on and off the floor in big quantities.

I told the employee's boss what happened and he did send the employee to the front to work on register. The manager said and didn't write out an accident report. So I sent an email explaining what happened to the headquarters of Walgreens. I did receive a call back from a lady from Walgreens giving me a file number and that a lady named Sandy from Sentric would be following up. We miss each other every day. I leave her message and her last message to me was that the case is open and that I needed to find out what I need to do. Every time I call Sandy at 1866-640-2927 ext 51077, I get her answering service.

I feel this is going in a big circle and if this lady Sandy from Sentric can't handle her work, she needs to have other people get working with her. I heard my doctor wants to speak with her. I need somebody else's help with my case.

I was waiting for someone to assist me at the photo counter for quite a long time. There was an older lady sitting at the photo machine (she was right next to me); however, she ignored the fact that I was there. Finally, I asked out loud if any one was going to assist me. The lady replied in a short, aggravated tone that she wasn't even really punched in yet. Then, she huffed on over to where I was at, got behind the counter and took care of me! She acted as if I was interrupting her! Also, if she didn't want to wait on me, why couldn't she have gotten somebody else to take care of me?! This made me feel very uncomfortable and it was not a good experience! It was not good customer service!

Debra ** (**)

This is the worst Walgreens I have ever been in. Customer service is non-existent and it does no good to complain to the manager or corporate. Here are a few examples of why I no longer shop at this store.

1. Panhandlers frequent the parking lot asking for money. The manager will not call the police to run them off.

2. The front cash register is closed half the time, with no sign directing customers to another register. I've unloaded my cart on the counter, thinking the register was open, and I've seen other customers do the same. I've also seen cashiers walk away just as a customer comes up to be checked out.

3. Employees stand around talking while a long line of customers is waiting (usually at cosmetics) to be checked out. Why can't they open another register?

4. An employee licked her fingers to open the plastic bag, then picked up my purchases. I stopped her right there and told her that I didn't want her saliva on items that were going into my home. She glared at me like she wanted to kill me. There was a bottle of hand sanitizer next to the register and she picked it up, doused her hands, and slammed it back down. "There, are you satisfied?", she snarled. At that point, I walked out leaving about $50 worth of items. I called the manager when I got home and described what had happened. He agreed with me that what she had done was very unhygienic and that her conduct towards me was unacceptable. He said he would make sure all his employees knew not to lick their fingers to open the bags. Guess what? Two weeks later, another employee did the same thing.

5. I was at the store when a young boy sailed in on a skateboard and continued skateboarding up and down the aisles. I was able to get out of his way but what about elderly customers who may not be able to move very fast? He could easily have knocked someone down, resulting in personal injury and a lawsuit. I kept waiting for an employee or the manager to stop him, but everyone carried on as if it was no big deal. I mentioned it to the cashier who checked me out and she looked at me as if I were crazy.

6. There is a young cashier who works there who was very rude and disrespectful to me. She wasn't wearing a name tag. When I went to her register, she greeted me as "sweetheart". I told her my name was not sweetheart, and that to address someone like that was very rude and disrespectful. She gave a sort of snort and laughed. I reported her to the manager who said he would talk to her. The next time I was in the store, she did it again. She still wasn't wearing a name tag. This time, I notified the manager while I was in the store; it was a different one that I had spoken to the previous time. I asked if employees weren't supposed to wear name tags and she said yes and asked the employee where hers was. I could tell she was on the verge of laughing when I told her how I had been disrespected twice by this employee. I saw them exchanged sympathetic glances like, "we'll have a good laugh as soon as this old bag leaves". I told them I would no longer be a Walgreens customer because of this disrespect. That I spent a lot of money there which would now to go another store. The manager said no one had meant any disrespect but at that point, I didn't care what she said. I have not been back to Walgreens since, and that was 3 months ago.

I am a Physician Assistant and I have been treating patients with chronic pain for four years. I monitor every patient using the CURES program to monitor patients' prescription activities. I also alert unsuspecting medical providers if the patient is doctor shopping or we just let them know that we are treating the patient for his pain symptoms via, "Important Notice." I also do a drug screen on every patient, a blood panel, and we do an EKG to make sure the patient is physically safe to take pain medications. We also have the patients fill out questionnaires about their pain and a pain agreement stating the rules. We actually cut down pain medications that other doctors prescribe excessively, according to the patients' condition. Our pain program does more than any other program, probably in the state of California. I have treated probably over two thousand patients for chronic pain and I get referrals from other doctors in the area who send us patients to be treated for their pain.

I received an auto prescription request from a Walgreens store and they put on the top right of the prescription, "Beware of Pill Mill" about 15 months ago. I called the pharmacist and told them that we were no pill mill and that we did everything by the book. The pharmacist said, "I don't know how that got into the computer system." I told her to get it out of the system because it was not very ethical or professional for them to do this.

Then a month later, I got a call from two patients that had gone to a Walgreens in another location. They said, "The pharmacist will not fill our prescription and they said you are not licensed!" I called the pharmacist and told them that I was licensed and not to tell that to the patient again! The patient had to fill the prescription at another store. Then all of a sudden, I started getting all types of complaints by my patients, saying that Walgreens' pharmacist all over the place in California was telling them that I was not licensed or that I was a PA and could not prescribed medications, or that I should not be prescribing pain medications. I even had a pharmacy telling me that she was going to call the police on me and the medical director.

This thing with Walgreens is getting way out of control. They are telling these lies to hundreds and thousands of patients from other doctors as well. I have not investigated this, but I have over one hundred patients (direct witnesses) that Walgreens' pharmacists have told them that I don't have a license or some other type of bold lie. The funny thing is, when I prescribe an antibiotic or a schedule IV drug, Walgreens' pharmacy fills the prescriptions with no questions. But when I prescribe pain medications, they tell the patients that I am not licensed.

Walgreens is the only pharmacy doing this stuff and I don't know why. My last contact with a pharmacist was last week, when I called a pharmacist in Perris, California who I had spoken to in the past. Their pharmacy was bought out by Walgreens and the pharmacist said, "Guy, you never had a valid license when you worked here in Perris!" I told Dave, "If you tell another person that I don't have a license I will sue you for slander!" Then, I hung-up the phone in his face.

On Tuesday, May 17, 2011, I purchased the 81mg strength Ecotrin from above store. The outer container was sealed; however, when I opened the bottle, the foil was shredded and open. I immediately returned to the store and requested to speak with the manager. The cashier spoke with him on the phone and she was told to tell me to exchange it for another bottle. The manager did not bother to come out and speak with me. The cashier mentioned that a previous customer has returned the aspirin for the same reason. I sent an e-mail to Walgreens and a letter to Glaxo Smith Kline.

On Saturday, May 7, 2011, at approximately 4:15 PM, I went to Walgreens located at 1366 Broadway to have my photos printed. I downloaded my prints and was leaving the store when I was told by the store clerk that I must pay for the photos in full before they will be printed. I requested to speak with the store manager, Antonio ** who came to the counter and explained to me that the store's policy was to pay in advance for photos before they can be printed. I believe this is an illegal policy. If this policy is illegal, Walgreens needs to know they are breaking the law and should cease this alleged store policy.

I did not have my photos printed. You do not pay in full for services that have not been rendered. I did not experience an economic damage other than I was unable to take advantage of the special the store was running for printing photos.

This pharmacy discriminated against me on more than one occasion because of the medication that I take. I was told that the reason they did not fill my prescription was because other people that take the same prescription only pick up partial prescriptions leaving the pharmacy with expensive backstock. My comment to that is, "So what, you are a pharmacy, I have insurance that pays in full for the prescription". Why is it a major deal to get it filled? When the Florida state legislature makes it illegal for pharmacies to dispense as much oxymorphone, oxycontin etc. to people without regard, I will not feel bad for Walgreens when they get laid off.

They could have been nicer to the good-paying customer with insurance and had me as a customer forever as I will be on this medication for the rest of my life. Walgreens does not know how to fill a prescription if they do not have it all in stock, they do not know how to process a coupon, and they do not know how to treat people in general. I would bet money that how they treat people is a direct result of their business practices in Florida with all the opiate dispensing that they do. Walgreens, I see you opening new stores everywhere, all those stores will be closed soon. One time, Walgreens told me that they could not fill my prescription because my doctor did not have a DEA license, the license number was on the top of the prescription! Get it together!

I went to purchase Wal-itin D 24 hour (their brand of Claritin-D 24 hour) and was told by the tech that I had reached my monthly limit as per the government rules regarding antihistamine/decongestant medications. I asked, "How could that be when I only take one pill a day?" How could I possibly exceed the token 9 grams per month? She insisted that I did and got the pharmacist on duty. He parroted the government rules twice and spoke to me as if I were an idiot or a drug addict.

I got so mad that I swore and left the store. I went down the street to Shop Rite and spoke to the pharmacist there. She rang up my purchase of Claritin-D 24 hour without a problem. I could not imagine what Walgreens did with the register/computer to block me from buying what I wanted to buy. Walgreens refused to check to see if they made a mistake ringing the register, which apparently they did, since I didn't have any problem at the Shop Rite Pharmacy 15 minutes later. This happened today, 5/1/2011. Incidentally, kudos to the Shop Rite pharmacist--she is a gem!

The product is the Walgreens' brand of Tartar control mouthwash. My mom bought this a month ago, thinking it would help control tartar. The mint flavor sensation was very strong, I figured that was the style of that brand. But after a few weeks, it left my tongue with a numbing, burning sensation as well as a weird slippery texture. It causes your taste buds extra sensitive to various foods. It did the same thing to my mother. My tongue felt like it has cuts on it. I don't feel like it works. It feels like I have more plaque than before.

I have been with Walgreens for over 7 years. This is by far the worst store and management staff I have ever dealt with. I was off sick one Friday afternoon. They always give you a hard time when you call out sick. They say that you always need to go to the doctor and get an excuse even if it is only one day of missed work.

This day, I had a poison oak rash in a very discreet location, and along with it, on my lower back and legs. I couldn't get in to see the doctor that day. A physician's assistant (PA) who also is my neighbor who works for the doctor's office came over and gave me the diagnosis. She said that she would get me in to see the doctor on Monday, and she wrote me a doctor's note which she claims would go into my medical file on Monday.

I went to work the next day and gave an assistant manager on duty the note who immediately questioned its authenticity. I stated, "I am sorry you feel that way, but it is a real one." I was off the next two days, and I went back to work on Tuesday after visiting the doctor's office. After about an hour after my arrival, the manager, James **, along with an assistant manager Chris **, called me into the office.

At that point, I was told they had contacted the doctor's office and also faxed over a copy of the doctor's note to the doctor's office. They told him it wasn't a note from their office. I told them about the PA coming over and writing the letter. They automatically accused me of being a liar and kept making comments such as "Fess up, we know you wrote the note." and "You need to be honest with us and stop lying." I stuck to the truth but to no avail. They even insisted that I call the doctor's office and put it on speaker phone so they could hear it. And I was told to talk to the PA who wrote me the note and verify that I was a patient there and they wrote me a note to be excused from work.

I had never been so scared in my life, and the questioning was harassing. About 20 minutes later after enduring intense questioning, I started to have an anxiety attack. I was then told to go home by James **. He told me to call him tomorrow, and he gave me two choices to either resign or be terminated.

I contacted the doctor's office which stated that they were contacted by James ** who was asking about my medical status. The doctor's office insisted that none of my medical information was given to James, even though he was quite persistent. He did fax over my doctor's note to them. The office manager told me that she did tell James that the doctor note wasn't in the normal template that they use to write doctor excuses.

She then said that she couldn't however confirm or deny that it may have come from another source inside the office who did not use their normal template. The office manager did go on to tell me that a copy of the doctor's excuse that the PA wrote me was added to my medical file. However, this was done after she had spoken with the store manager about it.

After hearing all that, I called James and told him that I wasn't resigning, since I felt like I had done nothing wrong. He then said, "Well then, I am going to have to terminate you for dishonesty and fraud. I told him to call the doctor's office, and they would tell him that the doctor's excuse was legitimate. At that point, he said, "I have done all that I need to do. It's over."

I feel like I was wrongfully terminated. I called HR and Loss Prevention, but they were taking the manager's side. The doctor's office maintained that they never said the note was a fake, but rather, it wasn't in the normal template. I am shocked that people would do this kind of things to other people. What has this world come to?

My wife is a cancer patient for 11 years. This particular assistant took my card and insisted that she did not know where it went. She simply kept my insurance card. This is the second time this same assistant has done this and, by the time, I got home, the head pharmacist called my cell phone and told me that it mysteriously appeared. I needed to come and retrieve the card. I was so close to filling a police report. I have always used Walgreens all over the US and never have been treated with such lack of compassion for customers.

I will never ever use Walgreens again for the rest of my life! I will drive out miles of my way or have the medicines mailed before I put my wife through such discrimination. We are an inner racial couple and the black girl seems to take her problem with this out on us! Never again will I subject my family to a such poor, careless, insensitive, and non-caring business service as what we have had felt today! By the way, I am working man in the mid-forties, my wife is a decade, a younger health facility manager and we have raised two lovely daughters. My wife and I both hold MBA's from major universities and feel that we are level-headed.

This kind of business service should never be experienced by anyone. Nevertheless, we look towards people for help in times of necessary need like fighting cancer.

I have a Part D prescription plan. I sent my 90 day prescriptions online to Walgreens Health.com (Wellcare). They called to say that the manufacturer had a back order of Losartan. They said I should try to get it locally. This is an inconvenience since I now have to contact the doctor to get a 30 day prescription, if possible. What is the point of paying $55.70 a month for a Part D plan if they can just not supply the prescriptions? Please check into what is going on with this pharmacy.

I wanted to purchase a gift card along with several other items and was told that the policy had changed for purchasing gift cards. We could only use a debit card or cash. I couldn't even use a credit card. I asked to talk with the manager, she reaffirmed that it was the new policy. My husband and I have used that Walgreen since it was built several years ago. We get all of our medications from that store and don't think it is right that good customers should be inconvenienced because a few crooks take advantage. I don't know what the solution is to safeguard Walgreen from this kind of thing but it seems there should be some other way of handling this problem. I don't know the manager's name but she was working at 6:15 p.m. February 23, 2011. Thanks for letting me vent but I think this is a problem for any of your customers that want to buy gift cards.

I went to this pharmacy on 1/28/11 to pick up a prescription for the abortion pill called RU-486. The person ringing me up needed to have authorization from the pharmacist to ring in the medication. She had no idea what the medication was for. Also, she was about eight months pregnant which was even worse. She came over looking bewildered and the guy ringing me up looked mortified. She said, "What is this for?" Then, he asked me if I was pregnant. Obviously, I am pregnant if I am taking the abortion pill. The pharmacist still did not understand. She came to me and said "Do you have a stomach ache or something?" Then the guy told her, "It is the abortion pill." I still don't think she got it but she authorized him to ring it up.

Tonight, I felt threatened by a pit bull without a leash at the front door of my local Walgreens in Houston, Texas, located on the corner of Bingle and Long Point. When I entered the store, I immediately complained to the employees at the checkout about the dog. The employees and the owner of the dog inside the store checking out with others thought it was funny. The dog owner just said that the dog was not hurting me. I asked for the manager and I called 911. The manager, Mr. **, I could tell just thought it was funny and that pit bulls were good pets. These dogs are notoriously unpredictable and not considered safe. The police were not dispatched because the dog had not attacked me and the young people left. I did not feel safe in my own neighborhood.

Do we have to wait for damage before your employees take action?

January 24, at exactly 7:15pm, I handed Brenda my prescription at the check-in counter and she assured me that it would be ready in 30 minutes from 7:15. At 7:45, I returned to the check-out counter, she reappeared and she said to me, in a nasty and horrible attitude that, "It's not ready! Wait ten more minutes!"

I have been there before and saw that she really have a bad attitude with lots of folks besides me. Please help me and everybody else. By the way, I needed the Amoxicillin badly to stop a tooth decay that has bone loss, as well as bacteria that was about to enter my bloodstream that may cause death. It's very painful! Sometimes, pharmacist should be more caring. Thank you for hearing me.

This is quite a long story, and I apologize up front. But I need to give some background...This is somewhat of a 2-part story, but it ties together. I've been using this Walgreen's for years. I've had a few problems with them, but for the most part, the problems were so minimal, they could be forgiven. But what they have recently pulled is beyond forgiveness. They have crossed the line from professionalism to playing God!

My mother used to live with me. My mother was an alcoholic and an addict. She had pretty much quit drinking back in the late 1970's, but her addiction then turned to pills. In the beginning of 2010, when she was 75-years-old, she was recovering from congestive heart failure. Her doctor had prescribed Lorazepam for her because, being the addict she was, she convinced him she was 'oh so nervous' but in reality, she just loved the high she got from it; especially when she took many more than was prescribed.

In the beginning of 2010, she was in the hospital because of her heart condition. When she came home, she had a home nurse who would come in 3 days a week to help keep an eye on her health. When he first started coming, I informed him of her addiction to Lorazepam. He then saw it for himself so it wasn't just my word against hers. I told him that the only way she could safely take the drug would be for me (or someone else) to administer it to her. He agreed so he called Walgreen's to inform them of the problem & to tell them not to give her prescriptions to anyone other than myself because one of the ways my mother would be able to abuse it was to go behind my back & call one of my sisters to go pick up her Lorazepam. (They also have issues with drug abuse). Walgreen's was informed by a health professional that this elderly woman was an addict yet in their infinite wisdom, they decided they knew best!

Mom was prescribed a 10-day supply by her doctor & he would always give her refills. When she would get her refill, she would take a 10-day supply in two days! When she had taken them all she would do was start calling Walgreen's every single day until she could get a refill. This alone should have been a red flag for Walgreen's, but no!

On February 9, 2010, even though Walgreen's had been informed by my mother's R.N., on two separate occasions, not to allow anyone but myself to pick up her prescriptions, they allowed my younger sister to pick up her Lorazepam, even though it wasn't due until 2/11. The prescription should have lasted her until, at the very minimum, the 19th, but her pills were gone by the 12th. She started to go into withdrawals, but because her heart was so weak from the congestive heart failure, she died on February 13, 2010. If Walgreen's had been more vigilant, she might still be alive.

I am disabled due to many health problems. My doctor is fully aware of all my problems and prescribes my medicine accordingly. I do take a controlled substance (pain medication) & due to some of my medical problems, I do need to occasionally refill a couple of days soon. Well, Walgreen's, again in their infinite wisdom, has decided they know better than my doctor, and won't refill my medicine until they feel I should receive them.

Now, if I thought they were just concerned for my health, I wouldn't mind this quite as much, but the way they've handled it is so unprofessional as to make me take my business elsewhere. Instead of being somewhat honest with me, one pharmacist (unfortunately I didn't get her name) decided I didn't need to get my refills as soon as my doctor was prescribing it for me (even though she knows my health problems intimately). I wouldn't have expected her to come right out and say "I think you're taking your medication excessively, and you may be an addict!" However, if she had had an ounce of professionalism, she would have said something to the effect of, "It's our policy not to refill this medication any earlier than this date unless we have express notification from your doctor". But, no! Instead, she flat out lied to me telling me a cock & bull story about there being a state law that it couldn't be filled earlier than every 27 days. Even though my doctor sees fit to refill it early because she's aware of all my health problems and my insurance will even cover it without saying "refill too soon".

In short, I will never use this Walgreen's again for any reason; and possibly not any Walgreen's.

My company recently changed our insurance and I now have to use Walgreens Mail Order Service. I have not used Walgreens to purchase my medications for many years because they are slow and cost too much. I have spent over 10 hours of my time trying to get my prescriptions transferred from Caremark Mail Order Service to Walgreen Mail Order Service, and it has been a problem. This is why I do not like Walgreens.

I am the consumer, paying for the service and I am the person doing all of the work to make this happen, same old Walgreens as before. I called in today to order my medication and they still had not transferred my prescriptions from the local Walgreens to the mail order, and so I am now looking at 48 hours to process my prescriptions and another 1 to 10 days before it will be mailed out. I thought I had already taken care of having the prescription transferred, so that I would not have to wait.

I HATE Walgreens and I may choose to go to CVS, Costco or my local Grocery Pharmacy instead. I will have to pay more but it will be worth not having to deal with Walgreens.

I am currently on Lamotrigine 200-mg tablets that I take once daily. The tablet is fairly large and blue. Without this medication, I suffer from severe migraine or headaches that require for additional medication. On 12/20/10, I went to pick up what I thought was the same prescriptions; however, when I was about to take the medication, the tablet was very small and white in color.

I was very concerned and immediately called the pharmacy. They supposedly double-checked their computer and said "We don't make mistakes like that." I was astonished at their reply. I told them that I had been taking the same medication for years, and I knew it wasn't the right medication. Then the pharmacist checked with a manager and said "Oh, we apologize we gave you the 20-mg tablet."

But the strange part is that even the label on the jar and the attached "personal prescription information" said that it was 200-mg and a blue tablet. The pharmacists then said, "Can you bring it over?" I said that I wouldn't be able to until the following day and asked that if they were sure it was only a lower dosage, if I would be able to just take 8 tiny pills to make the 200 mg. She said, "No, we need them all accounted for and you need to bring them back today, because we need to make sure that we get the same ones back."

I was not in the ability to go back to the pharmacy, and then after a long time on hold, the lady said okay and that they need to have the exact amount back. The reason for this is because previously, I have been issued a prescription with wrong labels. I was told that I would be getting 30 pills/tablets, and I would only receive approximately 25 or 26 pills only. When I expressed my concern, yet again, I was told that they don't make any mistakes and that I was wrong. What can be done to hold them accountable for their mistakes?

I was shopping there yesterday, 12/28/10, specifically for vitamins for a guest from England who just received a list from a doctor here to treat chronic fatigue. An entire end cap had boxes of various vitamins, some single and some in twin packs. Across the bottom of the box in plain view were the words "Buy one, get one" with some green pieces of paper over the word "free." Also in plain view was an explanation that single bottles and twin packs were eligible. Two of the types she needed were included in the boxes so we put them in our basket to purchase. We went back to the pharmacy to check with the pharmacist on some of those we were unfamiliar with and he was most helpful, looking up each one, telling us if the store had it in stock and some of the prices. We have no complaint regarding his services, in fact, we're very grateful for his assistance. We also got some others off the shelf in the vitamin aisle to purchase.

When we got to the check-out and the girl began to ring up our purchases, they were not ringing up correctly as to what we thought we were paying. I said, "Those are buy one, get one free." She snapped, "Not this kind," and said another brand name. I said, "Those were in a box which has a sign that they are buy one, get one free." She replied, "Did you look under the green paper?" We turned to go back and look under the green paper thinking we had missed something. She called the manager of the store. We looked under the green paper, expecting to find a price, but only saw the word "free." Then went to the aisle and put the bottles back. Going back to the end cap, 2 people were standing there. One said the vitamins were not on sale until January 2, 2011. (It was written on the box in small letters.) The only thing the manager said was, "I'll take that," when I was attempting to replace one of the twin packs. No apology, no anything else.

Whoever heard of putting merchandise out in a large display and expecting people to pay a double price for 5 days before the sale actually started just by placing a small piece of paper over the word "free." We put everything back, even the pack of gum in our basket and left the store thoroughly disgusted. We went to another pharmacy where everything was marked and purchased most of the vitamins there. I have been a customer of Walgreens for years and have never had an experience like this, in fact, have found their employees to be helpful and pleasant almost always. I was embarrassed by their very poor customer service in front of my friend whom I had told that Walgreens was a great place to get what she needed.

On December 18,2010, I purchased F WALG TOL PWDR4 6 OZ 1 for $6.99 and F WLG TOLONAFTATE 10OZ 1 for $8.99. Refund receipt number RFN#0734-4313-2859-1012-2124, from a Walgreens located at xxx *** blvd. Pensacola,FL 32501 Store # ****, for a simple case of jock itch in which these items made a simple itch into a severe rash. I have to go to the doctor's office to see and/or to find out what exactly happened to my testicles and underneath my penis that has put my health at risk.

What is in these ingredients that could turn a simple case of jock itch into a massive outbreak around my entire genitalia area as well as wherever I touch. Please take this as my official complaint. In conclusion, I seek all damages as well as pain and suffering for this inadequate product that has caused a severe risk to my health.

I purchased a $20 phone calling card, tried to use it and it cut the call off before it connected. It would deduct a minute after each attempt. After 3 attempts, I called the customer service number on the card and reported the problem. They told me they would report the problem but they did not guarantee the card and I could not get a refund. I went to the store where I purchased and the manager told me that there are no refunds. So I am left holding a $20 card. No one should ever purchase one of their cards or anything from Walgreens because they won't stand behind the products they sell.

I requested the refill for two medicines online. I was not sure if the refill was available so I took the prescription to Walgreens, Mowry Ave., Fremont, CA. The lady on the counter checked and said that the refills are available. She said that my medicines are almost ready and if I wait for five minutes, I can take the medicines. They made me wait for almost 45 minutes and finally told me that one medicine is out of stock. They don't care about people's time.

The next day, I went to the store to buy some chocolates for Christmas gifts. They had a big sign saying two packs of 12 or 15 of Rocher chocolates for $5.00. I picked up the pack of 15 when I went to the counter and they told me that it is $7.00 per pack. I told them that their board says two packs for $5.00. The manager had no answer and said, "No, it is different." I advised him to show me how it is different from what it says on the board and he told me that he does not want to sell it to me. If they do not want to sell it at the displayed price, why do they attract customers by displaying one rate and charging a different rate? The manager was very rude and has no customer service skills.

I took three prescriptions in due to a chest infection. My doctor prescribed an antibiotic, cough medicine and a refill on my pain medication. I waited and they took my prescription, I waited on-site 15 minutes and when they called me, they said they could not access the co-pay information from my insurance company. I needed my medication, so I asked if I could pay cash and then when the computers were working if they could reimburse me. She said that would be fine and also said that she would set me up with a text messaging system that would alert me when it was ready for pickup.

I went back to the pharmacy after being home, sick and I was told that they were not ready. So I was upset and said then why did they text me. They said they will personally call my insurance. So I waited another 20 minutes and then paid cash, only because she assured me I would be reimbursed when the insurance comes back with the response.

I went home, with only one of my medications. This was 54.00. I then received another 4 text messages from Walgreens with random not ready, ready for pickup. I then received a voicemail message stating that I needed to bring back my medication immediately if I wanted to be reimbursed; otherwise, I would have to pay full price, since it was too early for a refill. I was upset, because I still have not received my antibiotics or cough syrup. They charged me more than double with the assumption that they would bill my insurance, and isn't it their responsibility not to honor a refill if the date is too early? I don't track my dates of refill.

So I want to file a complaint that they acted unprofessionally, and charged me extra due to their mistake and I still have not received the really strong antibiotics that were needed to start that day. Also, I was told I'd get two text messages and I have received 8.

About the same as I've read, getting your actual prescriptions in hand almost always involves a major wait - during which time all there to do is shop or sit. I've tried multiple times to get all my prescriptions at once. I have called ahead and gotten filled response. But when you get there, it's always the same. Something happens and you have to wait. It has happened so often to many others. I'm beginning to think it is Walgreens' policy to keep people waiting in the store no matter what. The management at the store could not have cared less. They didn't even directly address me. There has to be a better pharmacy in NOLA.

Walgreens filled one of my daughter's medicines with the wrong medicine. The prescription (which she has been on since April 2009) was Levocarnitine and instead they prescribed her Levetiracetam. The dosage, quantity, color, taste, smell and consistency of both medications were exactly the same. I only noticed the difference in medication when I was calling in the refill and noticed the name of the medication was different. I immediately went on the internet to confirm it wasn't a generic brand of the same medication. It was actually an anti-seizure medication. My daughter is already on an anti-seizure medicine and the Levocarnitine is prescribed to counteract the toxins of her other medication.

Not only that, we come to find out that the wrong medicine is about double the dose for a 2 year old. So two issues presented: 1) she wasn't getting the needed offset medicine - carnitine and 2) she was taking a double dose of a second anti seizure medicine. Second error, once I went to Walgreens about their error, they quickly filled the correct medication. They again made an error. They filled it under her old prescription for 2.8 ml per dose when her new prescription (the one they messed up originally) was for 3.0 ml. When I approached them about that error, they said "sorry, we were just trying to get you out of here in a hurry"). I wanted to let them know that errors like that can cause and do cause deaths. They really need to watch out. Two mistakes on the same prescription?

The "How are we doing?" online feedback is impossible to find. Likewise, the 800 number has you enter your survey number and password several times then hangs up on you.

How is Walgreens doing? ** poor! The whole survey feedback sweepstakes appears to be one big fraud. Oh, can you recommend another drug store? I'm not sure I care to continue doing business with Walgreens!

Unqualified Person Giving Flu Shots. I noted when I received my shot that the Tech didn't seem Qualified. When my 27 year-old daughter was getting a Flu Shot she fainted. I was shopping else where and employees paged me.

All Walgreen's employees were just standing around in a panic, non were caring for her - one was calling 911. When I heard the page I was at the front of the store. When I got to an aisle where the Pharmacy Staff could see me coming they were just jumping around and calling me. None of the Staff were caring for my daughter (I thought she had died). When I got to where my child was, a customer was tending to her. (I had to ask for a damp rag and some water several times - the employees just acted dumbfounded and were no help. I expect Walgreens to have better Trained Staff.

That night of 10-8-2010, my husband and I went to buy some diapers for our 7-month-old daughter and underwear for our 2-year-old son and other stuff. My son doesn't wear diapers no more and while at the store, he let me know he had to go to the restroom. I asked the employee at the cashier if my son could use the restroom and he said to ask the other employee who said no and I told him my son really has to go, it's an emergency. But he still didn't let us use the restroom. At that point, I was very upset and I saw the manager walk by so I asked her instead. She, as well as the other employees, said no because they had just cleaned the restroom. Once again, I told them it's an emergency and that my son doesn't use diapers. She raised her shoulders and said, "So?" By that time my son had already wet his pants. I was so upset so I left the merchandise and walked out feeling embarrassed and very irritated.

I am tired of going to the Walgreens store to purchase something that is advertised that you receive register rewards then you do not get them. They always try to tell you it is not the right item or size or box or something. If I pick the box that is shown in the ad, why would they tell me it is not correct? Usually I know what it is I want to be purchasing. I am not going back to the store. Even if they would give me rewards now, the next item I was going to use the rewards for with other mfg coupons would no longer be on sale. Why does the general public put up with these stores and their garbage advertising? I am simply mad and this is the tenth time this has happened. No more Walgreens.

On 9-28-10, I had two prescriptions filled at this location and I was short 10 blood pressure pill. Of course, I went back and was given the pills. This is not the first time I was shorted. The last time, I was short three. That's why I have started to count my medication. I think this was done on purpose!

Had to walk in the rain. When I got to the pharmacy, I asked for an emergency supply to get me to Friday. Pharmacist refused saying he did it once already. Left the store.

For the past couple of years, we have been using this location to fill nearly all of my family's prescription needs. We have used other Walgreens locations as well, but this one in particular seems to have the most problems.

On Thursday, September 23, 2010, my wife went to this location to pick up my prescription medication. The prescription was for 20 Ciprofloxacin tablets, which is a 10-day supply. After opening the pill bottle on, I realized that I had only been given 12 pills, which meant I was shorted by 8 pills. I placed a call to the pharmacy, and the head pharmacist answered my call. I explained to her what the problem was, and asked if it was an insurance issue. I thought that it was possible the insurance company might have only authorized a 5-day supply instead of a 10-day supply. Still, it would make little sense considering there were 12 pills, and I was to only consume one pill twice a day. She quickly told me that I should have received 20 pills, not just 10, and that she would check her pill count for that particular medication. After waiting several minutes on the phone, she came back and said, I apologize for the error. It looks like you are correct. We must have shorted you the 8 pills because I am way over on my pill count. Come in and pick up your medication when you have time.

This is not the first time my family and I have encountered this problem with Walgreens (this location as well as the 5600 W. Belmont location in Chicago, IL). My mother and father have been given the wrong medication entirely in the recent past. They have also been given far less medication than they were supposed to as well. The last time my mother went to Walgreens she was shorted by about 15 pills.

Each and every time my sons are prescribed liquid medication from Walgreens, we feel as though we are being seriously short changed. When my sons have been prescribed antibiotics, they are given a 5-day dosage by their pediatrician. Each and every time, we are lucky if we get a full 4-day supply out of it. We know for certain that we are giving them the exact required dosage because we use the measuring devices provided to us by Walgreens. I have even gone the extra mile to measure the measuring devices to make sure they are in fact accurate. They are always accurate, so that tells me that Walgreens is not giving me the proper dosages.

In closing, I will be filing as many complaints as I possibly can against Walgreens. They are doing this too consistently for it to be a mistake!

I have been shopping there for 9 yrs. and with the store under new management, it is awful. I cannot find anything where they should be and what really upsets me was how the manager treated the employees, with total disrespect and a total authoritarian voice to the employees. I will never shop there again if she does not change her attitude towards her fellow workers. The store is a mess trying to find anything. Who the **** hired her? I'm out of a job and had a very good business. Hire me.

On the 15th or the 17th of late August, I bought in Walgreens located in Mill Valley, California, 2 bottles or vitamin C, containing 100 pills of 500mg each of them, at the cost of $2.99 each.

I flew back to Habana on the 17th. Days later, I found the the bottles had being opened and both lacked a number of pills, besides the expiration date was due for the two of them. The items of both were 504875 1191704628 BB617 129897 WAL641353.

This issue is very irregular coming from a store like Walgreens that has a high prestige. I do not intend to make any claim, just to let you know this affair in order that you will take measures to prevent other events of this sort.

I received wrong medication. I expected Actos 15mg but I received 30mg.

I went to the Walgreen's store listed above to pick up some pictures and while I was there was going to get my flu shot. I went to the Pharmacy area there were three people ahead of me who told me they had been there for over an hour. They were told when they arrived it would be about 30 minutes to get their flu shot. One hour and 15 minutes later they still had not had their shots (can't believe they waited that long) and according to the Pharmacist they he was waiting for someone to come in to help.

Whatever, if you are going to offer flu shots, the stores need to have people available to give them and not expect they should have to wait over an hour 3 people for someone to come in. Like the Pharmacist couldn't stop in between filling prescriptions to give a shot. Terrible, terrible customer service in my opinion. It's not like there were lots of people waiting, there were 3. I left, so who knows how long they had to wait. Someone did arrive while I was still there and he said he would be right back, at least 5 minutes later, we never saw him. Everyone's time is precious, not just the Pharmacy. How rude.

This pharmacy keeps putting the wrong labels on the medicines of my son, Jonathan, which he takes for epilepsy. Then they said that I had purchased one on September 4 when all they did was give me an emergency supply. Then they told me that the pills I have been giving him ( Kepra ) were actually Lamictal. They have been advised about 6 times that my son has to receive Lamictal brand only due to behavior problems on generic. But they keep making mistakes.

The Pharmacist dispensed a prescription belonging to a Mary to my sister, Marie on July 7th 2010. Mary is 16 years younger than Marie. This caused severe itching over 95% of her body and swelling of the ankles and wrists. The itching resulted in severe red blotches and scales all over her body and she was also rushed to the emergency room with severe stomach ache on July 23rd. The Pharmacist and Walgreen's representative blamed my sister for their error and never offered her an apology.

I just bought cigarette at the Walgreens at this store (Aug/29/2010 at 3:57). Lena (cashier) was inattentive to me, because when I showed my ID and after she dropped on the desk, she didn't give it to me by hand. After I complained about it, she said, "I gave it to you by hand." But she dropped it on the desk. Lena told a lie. This was the most awful attitude. Actually, I just wanted her apology to me. But on the contrary, Lena laughed unpleasantly. I have never seen it and there was no apology to me. She has an attitude problem and she will be training for consumer. I don't want to go to Walgreens anymore!

Today, August 21, 2010, I went to my nearest Walgreens located at Brooklyn, NY to return a lipstick in which I was overcharged and buy a few household items. Since it was raining, I was wearing a sweater to cover my hair. Throughout my shopping at the store, I was followed by employees and the security guard, making me very uncomfortable. I finally decided I was not going to give my money to this store and decided to return the lipstick. While at the register, the manager asked the clerk where is the code 5' and the clerk replied, "It's ok, it's her here" meaning that they didn't need to follow me anymore since I was already leaving I guess.

Since I was returning an item, the manager had to conduct the transaction, I was so mad that I asked him "So, just because someone is wearing a sweater means they're going to steal something?" and he just smirked at me! Such disrespect. This trip to the store humiliated me, I actually left crying and shaking! I'm a college graduate and in no way do I act or dress like a thief! The manager didn't even apologize for humiliating me. Once home, I called the store because the manager's name was not on the receipt and whoever answered gave me a hard time, asking me why I wanted the manager's name. Afterwards, he finally relented and told me the manager on shift was Mr. ****. What was so hard about giving me the manager's name?

I took Prescription that had 3 different medicines to fill only one. When I got home, I look at the label and said twice a day, but I barely remember the Dr. saying twice a week. If would it take the medicine the way they said, I will have an overdose. I call them back and the pharmacist agree on their mistake but did not apologized what would happened if will take the medicine and died for their mistake. I'm wondering now how often this happened in this pharmacy, they are putting the lives of their customers in danger.

I'm concern about other people not realizing and getting sick. I need to able to trust a 100% on my pharmacist.

My husband, a licensed orthopedic surgeon since 1972, attempted to fill a Rx for Lunesta, for himself. He was told by the pharmacist that they would not fill any prescriptions written by him for himself or for his family. Is this a Walgreens policy? It's not any law we are aware of. We have been dealing with Walgreens over 10 years and have prescriptions registered in both New Orleans, our primary residence and in Shreveport our secondary residence.

Getting refills for our medications have been a problem 2 other times and appear to be linked to the disposition of the pharmacist on duty rather than any policy of Walgreens. Please respond as we do need to make decisions concerning our health needs.

I just found out that someone in another state (Arizona) is getting my prescriptions refilled using my name and insurance and yet Walgreens in Arizona is not even asking for a photo I.D. on these controlled substances, much less the fact that I do not live in Arizona. Where are the safeguards?

I stopped in Walgreens, New Hartford last night for camera batteries. I will never again go to Walgreens for them. That's $17.36 for 12 batteries that I usually and will never again not get at Walmart! If I didn't need them for my granddaughter, I'd have waited till today to go to W-M. Little girl was great, prices were through the roof!

To make matters worse, I spent 20 minutes doing a survey that was non-stop for the chance for a $3,000 prize I now wonder if anyone will win! It's one more reason to never again go into a Walgreens store for anything! You lost me and can be sure I'll tell my family and friends to avoid it unless they want to spend twice as much as they could shopping at Walmart!

I have 3 prescriptions that I have filled every month. One of them is xanax. I have optic seizures, and take this medicine for them. After months of getting shorted one pill, now two, sometimes more, I can't get the pharmacists to fix this problem, because it has been circled? I was told that means it was double counted. I counted them 5 times. I was told, "I'm not calling you a liar." I just got them refilled. Why would I ask for two more if they were not left out at this point, and told when it is circled, that's it? I will call the headquarters tomorrow. I have never had good service from this supposedly 24 hour Walgreens. I have one refill left. I will make them count them in front of me. Do not use this pharmacy!

When I do not get the correct dosage, I have a seizure. This landed me in the hospital at one point. So, I started counting them. Sure enough, they were shorting me on my meds. I also take Tinzanidine for muscle spasms from a spinal injury. I am an adult, not a pill popper. I cannot make it through the day without these medications. So, I checked them too, also were short but they fixed it. They never last a full month. So, they should check their employees, not a 50 year old woman.

Walgreens has advertisements and a policy which states "federal and state statutes prohibit persons enrolled in a publicly funded health care program to participate in this program." The program is the Walgreens Prescription Savings Club. The statement and policy is totally incorrect, false; federal and state statutes do not prohibit. Walgreens is discriminating against all medicare, medicaid and triaid persons. Walgreens is charging all medicare, medicaid and triaid customers more for their prescriptions.

I went to drop off a prescription for Tylenol with Codeine for my mother. I didn't have any ID on me. I was told I needed ID. I went outside and got my mother's license. I was then told I needed my ID. I told them I was not taking the drugs, just dropping off the prescription. They told me I needed ID and that it was noted as law. That was on a small memo taped up on the side of the booth where you pick up/drop off prescriptions, not visibly noted while you are actually in the line. This store is the worst with the worst "customer service".

My sister waited once for an hour for a prescription and when she finally asked about it, she was told that they were out of stock. My cousin said that they were supposed to put 60 pills in his bottle and when his wife got them home, there were only 20. Hello! It is time to switch your prescriptions to another pharmacy folks! These idiots need a reality check. When it hits them in the pocket, the service may actually improve. Other pharmacies will actually give you a gift certificate to switch to them. Do yourself a favor and do it! These clowns could care less about your complaint because they don't even allow you to post one on their website because they simply don't care!

You sell a Finest Natural brand of Cranberry chew. The first item in your ingredient statement is corn syrup. On the bottom of that same panel, you claim "Contains no yeast, wheat, gluten corn, soy, dairy products, artificial flavorings, preservatives or ingredients of animal origin. Please tell me how you use corn syrup without using corn? I strongly recommend you pull this product and correct the disclaimer before someone gets very sick. Thank you.

When I go to the Walgreens in my Community, I seem to always have a hard time given to me by the Pharmacy Clerks. They do not read the Prescription properly. I clearly has a date on it for my next refill (not this one, it does not state do not fill until on it anywhere, however, they cannot understand that and after having to explain that to the clerk she finally figures it out. I have gone as far as contacting other Walgreens and they have no problem understanding that. Only the Walgreens closest to me cannot. Due to this, I have to travel over 40 miles to get my medication on time.

The mental anguish I feel before I walk into that Walgreens is way too much. I feel I must be prepared for a fight everytime I walk in and having to travel 40 miles when you are disabled to get medication without a problem is often hard for me!

The store has hundreds of coupons, register coupons, in-store coupons, $.50 off your next purchase if you buy this product coupon, buy one get one 1/2 off product coupon. More than once the store sign indicating a coupon or money off your purchase the product placed is the wrong size. It always had the same product, but the ounces are different or in tiny, tiny wording there is a stipulation. Very misleading. I shop to save money. This happens every time I'm in the store. I'm not ** and I can read clearly. But the print is so small it's hard to read and there are so many "stipulations" to buy one get one free. You have to buy the same name brand, even though let's say for instance all mascara is buy one get one half off, in tiny tiny writing it says "same brand". It's so tiny it's almost impossible to read. Then they place signs that say you get money off your purchase, but they put different product size behind the sign so the cents off does not apply. Very misleading. I'm not saving money, I think I'm getting cheated on.

We purchased $3,852.69 worth of fertility drugs from Schraft's, and before my wife started using the drugs, she became pregnant naturally. We asked if we could return the unused and unopened drugs, for at least a partial refund. The pharmacy said they cannot accept return of drugs. It is against the law. I asked if they could agree to a partial discount then, since we will never use the drugs, and it is a total loss to us. I asked if they would consider discounting just the amount of the profit margin, so that they would not lose any money on the deal, but I would lose less.

I said, even some store credit I could use for other things would be appreciated. We paid for these drugs with after tax money, no insurance covered this. They said, "too bad, we will not help you out at all". They said they did nothing wrong, and it was just our bad luck, and they had no reason to help us out. They said they are entitled to make their profit, since they sold us the drugs as requested. I told them I understand they are not required to do anything to help us, but I thought they might consider doing something to help, since it is a major burden, and they could choose not to make a profit on this. I did not ask them to give a full refund, only the profit on the drugs. They told me to stop calling them. They would not help. I will never shop at a Walgreens again. What a waste of the drugs, and what a terrible attitude they have. That's $3852.69 in wasted drugs, which remains unopened and unused.

I recently purchased (6) 12 packs of soda. It was advertised (3) 12 packs for $11.00 and receive $3.00 off coupon on your next purchase. The first coupon I used went ok. When I returned the following week on 5/9/2010, I was told the coupon exp. on the 8th. The add did not state an expiration date on the coupon only that you had to purchase the qualifying product by a certain date. The coupon was suppose to be good on your next purchase and it was not. I intend on switching my business to CVS as there is one just as close as Walgreen and filing a complain to BBB for false advertising.

Jennifer **, the pharmacist on duty, refused to fill a valid prescription without first calling the prescribing physician. Even though the prescription was not expired, she treated me like I was a suspicious person. This was a new prescription and not a refill, and I have never taken this medication before. After she called the physician's office (and spoke to the office manager, and not to a physician), I was told that I could not obtain the medication. I believe that she wrongly interfered and negatively affected my right to obtain necessary prescribed medication without reasonable cause.

On April 23, 2010 between 6:30 pm and 7:30pm, I dropped off my prescription at the drive-thru window. I was told to pick up the prescription the next day after 12:00 pm. I had tickets to a breast cancer function which started at 1:00pm on 4/24/10 and I did not pick it up because of the time before and time after was too late. The next morning 4/25/10 Sunday before church, I stopped at Walgreens to pick up my prescription and I was told they could not find it I waited for a while for them to look for it again. After I waited, I had to go to church and tell them I would come back later but the young lady told me that someone would call me when they found the order.

Okay, two days went by and no call from anyone so I went back up there and ask did you locate my prescription. The answer was no and I did not get a call to say I cannot find your order. I was getting mad and short because they showed no concern at all to their mistake. After getting short, the tech asked me for the doctor's name and number. As of today 5/5/10, I still have not received a call.

I had been advised by my doctor to start taking a vitamin because I was run down because of other health issues. Within 3 weeks I started throwing up 3 to 5 times a day, the doctor had me undergo test and this went on for approximately a year. I never realized it was the guarana in the vitamin until we hit some financial difficulties and could not afford to buy new vitamins also because I was so rundown I drank vitamin water and other energy drinks never knowing I was poisoning myself further.

I have med bills also. I still cannot have more than a cup of coffee or 1 chocalate bar in same day or I start throwing up. Also I was obese, so I did lose 50lb., however no one wants to lose weight this way. Also, it affected my married life and work abilities from being so sick when doctor suggested I get a lawyer, I talked to someone at Walgreens who was rude and laughed about these problems. I have information at home. I am typing this at library, please call if you want further details or med records.

I ordered a refill of Trileptal on Friday. I still had enough to get me through Saturday morning. When going to pick it up, I was told that they cannot fill it because it was on back order, leaving my 8 year old without any medication for 3 doses. I was told that it would be ready on Monday at 11:00. I sent my son to school Monday without his morning dose or any doses on Sunday.

I was told by the pharmacy "person" that I was at fault because I should have ordered it ahead of time and that since my son has no Medicaid, there is nothing they can do for me. I told them to put it through his regular insurance and they did magically find a way to get the drug at another Walgreens chain but I could not get it until 6:30 PM on Monday evening and would have to drive to an out of the way pharmacy. I informed them that they are putting my son's life in jeopardy since he missed so many doses.

I was also told that the drug is on backorder because no one uses this drug anymore and that he should be on the generic like everyone else. When I asked "Joe" what he would do if it was his son's life in jeopardy, he replied that if it was his son, he would have made sure he had his drugs that I was remiss in not doing that. I did order the refill in a very reasonable time. My son suffered from a series of status seizures this morning (Tuesday).

I am visiting from Florida to Louisiana and I am having a huge problem filling my methadone script here. I had no problem anywhere else when I was in Alabama or Florida. I am a cancer patient and my doctor is prescribing it for pain. They can look in my file and see that I have been on this medication for 4 years. I am not prescribed it for any kind of drug addiction but for pain.

I don't understand what the problem is. This is ridiculous. I am so tired of the stigma that comes along with this medication. Every time I bring in my script, the pharmacist looks at me look I am some sort of drug addict and she doesn't know my health situation at all. Could someone contact this store for me and get this straighten out.

I couldn't get my March prescription filled because of this problem. I don't want this to happen with my April Prescription. I am here visiting my family until the end of August and does that mean I have to be in pain and not enjoy time with my family because I have pain that inhibit me from doing the things I would like to do with them. Walgreens is supposed to be a nationwide store that can look up my profile to see that I have been on the medication for a long time. I don't know what their problem is here but it is really [upsetting] me.

On April 12, 2010 I took a prescription for 10 75mg Fentanyl Duragesic Patches and Hydrocodone 750mg. I picked the 10 75mg Fentanyl Duragesic Patches up on April 12, 2010. The Hydrocodone 750mg was not filled because they said that it was not covered by medical. I said it must be covered because this is medication that I take. I was asked what was the last pharmacy that filled that prescription and I told them. I left the Walgreens pharmacy and gave a contact number. I called and was told the Treatment Authorization Request (TAR) at the other pharmacy expired and they would do another TAR. So I said, "Please do the TAR." When I ended the conversation, it was my understanding that the TAR would be done.

On April 15, 2010, I called to see if the TAR was done and I was told the prescription was ready. I was surprised it was ready so fast and went and picked up the medication. While picking up the medication, I was given a consult for the medication and at no point was I told this was a different medication than what was on the prescription. I could not read and assumed that the medication they gave me was the Hydrocodone 750mg. I sat the bag of medication on the passenger seat and drove off.

On April 18, 2010, I asked my daughter to get my bag of medication and told her what I thought it was. My daughter returned and said that it was Hydrocodone 500mg and not Hydrocodone 750mg. I immediately called the Walgreens pharmacy in Banning, CA and spoke to the pharmacist Joann. I explained what I had and I wanted the medication that was on my prescription.

I was told by Joann that medical does not cover Hydrocodone 750mg at all and I said it does because this is what I take. Then she said they called the doctors office and spoke with someone besides the doctor and they approved the change. They said they called the doctors for a change because the wait for the TAR would be a couple of days. But obviously, I was okay with the wait because I didn't tell the person not to do the TAR I couldn't wait.

I asked why wasn't I told when I picked up the medication and why was I told that I would have a Treatment Authorization Request done of my behalf for this medication. I was told as long as the doctor's representative approved the change I didn't have any say so. In speaking with the pharmacist, I was told I had to call back and speak with the pharmacy manager. When I called back ad spoke with Brian, he was very vague and unconcerned. He gave me the feeling that what I need as a patient and what they are willing to do for me a patient are to different things. With Walgreens pharmacy benefiting, they're getting paid for medication that will not do the patient any good.

The following really made me uncomfortable with this pharmacy: They disregarded me as the customer and person receiving the service; I wasn't told the TAR would not be done; I wasn't told the medication was different. The pharmacy manager said once a doctor's representative approves the medication change, it remains that way; The contact with me, the customer, was not provided. The understanding that if the doctor is prescribing a certain strength of pain medication, it's for a reason.

I submitted a prescription today, 4/6/10, along with my husband's prescription. I was told that it would be ready in 25 minutes. I returned in 30 minutes to pick them up. (My medication is Lortab 7.5/500 180 count.) When we came back, the pharmacist was acting "questionable"about our meds, asking us to come back in 10 additional minutes because they "couldn't find the doctor's name" when it was clearly printed on both of our prescriptions.

I came back around 20-25 minutes and picked up our prescriptions from the drive-through. My medication was taken back to the count station, still in the bag; and something was changed in their computer. I mean, it's all on their security cameras! I didn't think anything of it, really, and I just thought it was because of the prescription discount card I'd filed. So I paid cash for them and went home.

The bottles were never opened until I arrived home, except for the fact that I did take my bottle out of the bag and remarked that it didn't "look right." When I arrived home, I counted them. The first time I counted, I came up with a total of 150. My husband called the pharmacist immediately while I was counting again. The final count was 140 pills.

By the time I came up with a final count, he was off the phone with the pharmacy and told me that the pharmacist said that I could bring them in and check against their count. So that is what I did. When they checked their count, however, their attitude changed. They were very defensive and argumentative. They said their count was correct and asked me loudly in front of a waiting area full of other customers "Was I sure I didn't take any? I've never felt so humiliated. And I'm not sure if I feel comfortable with strangers knowing my medications (what I'm getting and how much, etc.). I feel as if my HIPPA has been violated .

I've been a chronic pain patient for years. (I have a severe hip deformity and I live in pain daily!) That is not right to treat someone like an "addict." I can even have my doctor state that I am not a "drug-seeking individual." I have no reason to "seek more drugs." Basically, I only use Walgreens as a convenience due to higher prices.

I feel as if Ive been discriminated against. I am considering filing a police report, contacting a lawyer, and speaking with the DEA about having this pharmacy and pharmacists investigated. Not so much that this is a medication issue, it is an issue with the way I was treated by all in the pharmacy this evening. This is the second time my narcotic medication has come up short, only last time I caught it immediately.

I am a member of your "W" club wherein I should receive 90 pills, generic drugs for $10 each month. In over a year of service, I have only 1-2 times had anyone with the common sense to actually give me 90 pills. Yes, I do have insurance and yes, I do tell them I am a member of the "W" Club. What is the point of your continuing rip off of customers for 90 days worth of drugs that you do not fill? My next step is to file a more formal complaint with whoever is next up in the chain of command and I believe I can figure that out. I do want an attorney to contact me or someone with enough brains to converse with, certainly none at your Park & King store in Jacksonville, FL. Your company has caused me several hundred dollars in drug bills each month and I have dealt with you for the last time.

I placed an order online 08/05/09 for this discount pharmacy club as my cobra insurance had ended and I no longer had prescription drug coverage. I printed out a copy of this order. To this day, 03/25/2010 I have not received a card. I have called monthly up until March 2010 and at this time was told I never paid it. I have the copy which shows it was billed to my credit card company but it doesn't show I paid it. I am getting two prescriptions online from Walgreens, granted with problems, but I have been getting them.

I have called this phone number 3 times in March and am told each time this has been sent to Corporate and they would call me back next week. Well, it has now been three weeks. No phone call. I called again today and was told by a Supervisor named Craig that I would be called next week. Well, pardon me if I have little faith that will be done. They could care less about the meager $20 charge. They advertise big savings when you present this card in their stores but can't do that when I don't have a card. This is in addition to them not filling my prescriptions correctly as the doctor had prescribed them.

Walgreens charged $115 for Ciprofloxacin er 500 mg 14 tablets not including $40 discount I received from my insurance company. Walmart charged $4 for the same prescription and it can be bought from a lot of other places for $15, that's 600% profit. It's not the drug companies that are ripping us off, it's the pharmacies. So make sure you check how much the prescription costs before you buy it. No wonder our health insurance is going up. I'm 63 years old and on a fixed income. This is morally wrong. What about people who are just making ends meet? I may have to picket the store.

I feel the Walgreens in Waunakee needs to be checked out. There are two managers who run the store, a man and a woman. I feel they are very unprofessional, very flirtatious with each other when they are on the floor. As a regular customer, it makes me feel very uncomfortable going into that Walgreens. I have talked to other people in Waunakee and all of them have noticed the same thing too. If these two managers are having some sort of affair, they need to keep it out of the store.

I have also heard rumors circulating around Waunakee that these two managers are trying to have one of the employees fired. Her name is Michelle **. She is one of the few employees there that greet the customers with a smile and she is friendly to the customers. If you lose her, you will lose a valuable employee. The reason I'm sending this is not because I've been noticing all this stuff but because such rumors and behavior by managers are being noticed by a lot of people in this town. Waunakee has grown in size but it is still a little town. Please get the right people out here to fix this store and get some professional managers out here.

The pharmacist enjoys playing games like one time she pretended to be a regional supervisor and wants to know about my medications and then everyone laughs. She is a young pharmacist and will probably end up losing her license if the games continue. Saturday she called my husband nod told him my script was ready. So I drove up there and was told it is not ready and there is a problem.

They had the wrong doctor info, the wrong script info, they had pills and it was suppose to be a solution and so on. I have complained about her to the CEO, Greg **'s office and the district manager's office. I do not understand why someone would go to school for all those years just to play with a customer the way she does. So today I called the district manager and am just getting the runaround he is in a meeting, he is busy and so on.

Then a lady from the pharmacy called and said she had a call from the district about a complaint someone was rude to me and I had to tell my side again. I have complained numerous times and no one seems to care enough to do anything about it. The first time I got to be the employees joke, and then when I am in line they make me wait for long lengths of times for no reason. I am disabled and it is hard to stand for a long time, and then to tell me my script is ready and I drive up to the store that costs me time and money for another game or joke she is playing. Other employees tell me that they do not understand why she plays games with customers and endangers her license the way she does. Now it is only a matter of time till she does.

I was given the wrong medication and I am a cancer patient. When I brought it to their attention, the pharmacy manager said I specifically told them to give me that medication, that is what her tech told her. I brought in a script from Shands Hospital for Prograf 1mg 6 tabs bid. They gave me the wrong medication and now refused to change it to the correct one. This is not the first time this pharmacy has messed up my prescriptions. They can honestly kill someone.

I went to Walgreens with my daughter's prescription and they told me the one medicine would be $14.99 but the other one would cost $120 for 30 pills. I thought that was too much and went to another pharmacy and paid $24.99 which showed me that in some of their medications, they charge a hundred percent overhead. Someone needs to put a cap on their prices.

Today February 22, 2010, I took my mother's medication for diabetes. We have been told of the doctor's approval. We contacted the doctor's office and they called the pharmacy. Later, we were informed that the medication which my mother is been using for years now needs approval from the insurance office. We contacted the insurance and were told that there is no problem but let the pharmacy know that they need to put a conflict intervention and outcome code to allow the prescription to get through.

We called the pharmacy. After a while, the pharmacy said that they have to call the insurance themselves that they could do hours before of me getting upset after wasting my time (4hrs) of something that they were supposed to do and not ask us to do. After so much hassle, I still have not heard from them and my mother is already out of medication.

The incompetence is incredible. They are not dealing with an ignorant person. I attended a medical school and understand how the medical system works, and it is ridiculous the kind of unqualified personal that this pharmacy have. At this point, I have waited 6 hrs and no word of them. I want to know what is Walgreens is going to do about it. It is an unfortunate incident that damages the image of Walgreens. This is something that I hope that I will never have to go through again with this pharmacy, a personnel review is needed.

This pharmacy has the worst customer service I have experienced. It's understaffed or something because wait times are exorbitant, both to drop off and pick up prescriptions. I hope the corporate Walgreens will admonish those responsible and rectify the problem.

I went to this Walgreens to pick up my prescription (Loratab 10mg). When I got home and opened the stapled bag, I noticed the bottle was not filled to the top like usual. I counted the pills and I usually get 100, there were 18 missing. I called immediately and was told that they would check their inventory. They called me back shortly afterwards and said it must have been my error that their entire inventory looked fine. Of course, it would if someone billed Medicare for 100 pills, put 18 in their pocket and only 82 in the bottle! What do they take me for an idiot?

I am 69 and have one leg that was amputated 3 years ago and I was in a car wreck 4 years ago and deal with pain on a daily basis. I do not lie and dealt with Walgreens for many years, I cannot believe they did not believe me. I am insulted and highly disappointed! I believe one of their employees has an addiction problem and need to be tested (urine) periodically. I would just love to know the outcome. It would be nice to catch the employee and justify my name.

Refusal to refill prescription that doctor had increased dosage. Refused to call my BCBS help desk for an over ride. I called the BCBS help desk and explained the situation and the rep said it would be approved but Walgreens had to call. I again called Walgreens and they refused to call the override phone number. This is for pain medication. Physical pain and emotional distress are the consequence. Walgreen refuses to refill until 2/26/2010 although my insurance company BCBS Fed Emp has said an override would be approved.

This is not a complaint but a positive complement regarding one of the pharmacists at the Walgreen's Drug Store in Prairie du Chien, WI. His name is Kevin and he is very consumer-oriented. In retail pharmacy I've met few who were as good as he in how he deals with people as individuals.

On January 30, 2010, I picked up my prescription from the store and was charged tier 2 price for a generic medication. I did pay for it and took it home but did not open the bag. I called the insurance company and was told that they didn't cover the generic but the price I paid was for the regular medication. I returned to the pharmacy and was told I could not be refunded any money or exchange the generic medication for the regular medication.

Upon returning home, I opened the bag and found the medication box had a pharmacy label for another person, address, date, under the label with my name. Is this not covered under HIPAA regulations? Giving other customer information to a complete stranger? Medication is (generic) Ketorolac ophthalmic solution, substituted for Acular LS ophthalmic solution. Also in another incident on December 3, 2009, I received medication that I was instructed to put drops in the right eye on the label, when in fact the drops were supposed to be placed in the left eye. Zymar ophthalmic solution. The medications are eye drops for cataract surgery.

I believe Walgreens substituted the generic medication and charged me a copay that was for the regular medication. Fortunately there was no physical damage from either incident. I just feel that Walgreens needs to follow some sort of regulation. They seem to tell you whatever they can to get you out of the store and not have to handle the complaint. I understand the fact that they could not exchange the medication, but I had disputed the price when I was in the store and the clerk conferred with someone and told me twice that the price had gone up.

I bought three Payday candy bars for $3 and they were a lot harder (the caramel tasted old). I have eaten plenty of Paydays in my time and usually they are soft and the caramel is stringy and moist. I bought these in Memphis Tn on Jan 18, 2010. While eating the candy bar, my back tooth broke! It felt like I bit into a piece of hard shell. I now have a very painful tooth and I live on disability so I don't have dental insurance and I just fractured my back!

This happened on Jan. 27 and I did save the piece and my tooth. Now I am afraid that I may need dental work on the tooth and I have no way to pay. I can feel like a nerve or something very tender is exposed when my tongue touches it. Is there anything that can be done to help me out in this situation? I already have a lot going on with the fractured back. If I could get compensated for a dental visit to have this fixed before it turns into having a root canal problem. I truly never ask for help but I am disabled and hurt and the last thing I could even try to pay for is going to the dentist. Your product did this and I kept the pieces with two other people saying that felt hard as a brick or like an outside shell. So I'd appreciate any help that there might be for me. Thank you for listening

I purchased a ProAir HFA Inhaler and it didn't work properly and made my symptoms worse. After further investigation, I discovered there has been numerous complaints about this product (and it contains ethanol found in gasoline) and many people are suffering and have ended up in the emergency room because of this product. I went to exchange it for another inhaler that has had better results (cost difference of $7) and the pharmacy filled it but said I had to pay full price because their pharmacy manager wasn't there to approve for me to just pay the cost difference.

I went home without the other inhaler I needed as my symptoms worsened and my husband called another Walgreens located on Poinsett Hwy and spoke to a pharmacy manager. She told him they should exchange it. So my husband went up to the White Horse Rd Walgreens to talk to the pharmacist explaining he spoke with another pharmacy manager who said he could exchange it, and then he changed his story and said if the store manager would approve it he could do it (originally he said the pharmacy manager). My husband spoke to her and got nowhere.

I am still struggling to breathe without a proper exchange of the inhaler I needed. This is bad business and sad that there isn't one intelligent employee available to give the okay to switch out this medicine when a person is in need and there is evidence of numerous complaints about the HFA Inhaler. I do not have the inhaler I need because of ignorance and laziness on the part of the pharmacist. I am physically suffering because my symptoms are worse, and I continue to have difficulty breathing and am in bed. I may end up in the emergency room which is completely unnecessary and preventable had the pharmacist made a moral decision and made an effort to get the situation resolved. And if I have to go to the emergency room, it will be expensive because I do not have health insurance.

I have been given the runaround for the past three days on medicine needed for my daughter. She has a serious infection. Walgreen's said the medication was discontinued. I found out from another pharmacy that it has not been discontinued. After many many trips to Walgreen's and hundred of miles, Walgreen's finally filled the prescription and attempted to charge me $94.69. A different pharmacy said the order went through with Medicaid just fine and ordered the medicine for me which I will pick up tomorrow at noon. It's taken three days dealing with Walgreen's with no results. My daughter may have liver damage as a result.

On 10/08/2009, my daughter was discharged from RWJ Hospital with recommendation to use tube feeding at home.The formula for the feeding was not covered by my insurance, so I was obligated to pay $654.54 cash by the time it was delivered to my house. My daughter was unable to tolerate the treatment, and the next day I called the Walgreens/OptionCare and let them know that we can't use the tube feeding and I wanted them to pick up the equipment and the formula (Optimental). The answer was that I had to fax them the letter from the doctor, which was done on 10/13/09.

Then I received a phone call from Ms. G. informing me that the formula cannot be returned and the money I paid cannot be refunded to me because it is medication (however, my insurance company refused to cover the formula giving the explanation that the feeding formula is food, not medication). The formula comes in metal cans (24 cans packed in the box, wrapped with plastic by the manufacturer). Not even one can was used, and it's been stored in the cool clean room in the basement, and there is no damage to the packages.

I was contacting Ms. G. a few times already, but she said I will not get my money back, and I can donate the Optimental (formula) to the charity. She even sent me a letter that per state law they cannot take back the formula. My family is already struggling financially (medications, hospital bills, doctors, etc.) because my daughter has been sick for 2 years. I cannot afford to lose that money, while Walgreens is making their millions of profit on sick people in need. I'm ready to return the formula and I would like to get my $654.54 back, and then the Walgreens could donate the cans of formula to a charity, if (as they say) they cannot use it for other patients.

On 12/31/2009 I was dispensed a partial refill of Topamax 100 mg (6 tablets out of 120). This medication is used for seizures. Six tablets will only last me 3 days, the pharmacist then told me that he would not have the remaining tablets until Monday. Obviously, he miscalculated and this would not hold me over until Monday and I could be in danger of having a seizure. I then called the pharmacist and told him his mistake and he acknowledged his error and stated that he would have 12 tablets available for me in the morning. I also told him that the label did not state partial and it showed as if he had dispensed all 120 tablets; he then stated that they were aware that this was a partial.

Today, January 3rd, my husband went to pick up the 12 tablets set aside for me and the pharmacist on duty "Keyla" was not only the most unprofessional individual I have ever met. She knew nothing of the 12 tablets, but refused to dispense them to him and stated that all 120 were already given to me and refused to call the pharmacist that was on duty on 12/31/2009 to attempt to clear up the mistake. She had no concern of the fact that I could potentially have a seizure today and stated that she would not be liable and did not care! When my husband returned without my medication at 8:00 a.m., I attempted to contact Keyla to correct the problem and she simply hung up on me. I have filed a complaint with Walgreens and have been able to obtain my medication at least for today but the issue is yet to be resolved. As a CEO of a hospital I am appalled that Walgreens employs this kind of individual that does not take patient safety seriously. I will not stop until this is resolved but I would like everyone to be aware of this person's serious lack of consideration and professionalism. This caused severe anxiety over not receiving my medication as required which could result in a seizure!

I purchased several items that were in the weekly sales ad that included Register Rewards rebates. One of these products was Benedryl which included a $3 Register Rewards on the purchase of 2 items (no coupon was required). I used a $1 manufacturers coupon for the purchase and did not receive the promised $3 Register Rewards slip. I questioned the cashier about this and they couldn't explain why and I would need to see the manager who was unable at the time and I didn't want to wait.

I doubled checked the ad. Since this had happened on more than one occasion I sent a letter to the PA Bureau of Consumer Protection. They received a response from Walgreens which stated since I used a $1 manufacturers coupon it voided my $3 Register Rewards. The person that the PA Bureau of Consumer Protection could not explain this and indicated they would ask for further explanation from Walgreens. They recived nothing and told me that I would have to pursue this matter on my own in court - no a chance.

Other retailers such as Rite Ad advertise in their ads that you can get further savings by using coupons in addition to their rebate program. Walgreens does advertise their policy in their ad or in their store and when asked by the PA Bureau of Consumer Protection failed to produce their policy.

My main question is how was I to get $3 back and used a $1 coupon I lost $2? I have not entered a Walgreens store since this and will never purchase any other items from their stores!

I picked up my prescription and when I got home I counted the pills and found a shortage of 68 tablets. This is pain medication and my doctor will not budge if anything goes wrong. I only felt a need to count as in the previous month I seemed to run out of med's a week early. Now I am 11 days short and have been without medication for appx. 12 hours. The pain is already becoming unbearable. Walgreens is making me feel like a junkie, I hope I don't wind up in th E.R.

I immediately called my daughter's Doctor at Seattle Children's Hospital and left a message for the Doctor on the nurses line, explaining that the pharmacist is trying to get a hold of them regarding changing my daughter's medications and to please review the Doctors notes that her prescriptions are to be filled as name brand only with no generics or substitutes.

I also called my insurance company at Group Health and was told that all of her antiseizure medications Keppra, Lamictal, Trileptal were all covered and on the formulary list, however Trileptal needed to have a prior authorization from the physician which is already on file. Copay is $30 for each prescription of a 30 day supply. The lady put me on hold and consulted with the pharmacy help desk who stated that Walgreens had tried to run Keppra through the insurance since I had spoke to them.

I then returned after 1 hour in person to my local Walgreens store and spoke with the pharmacist Jennifer. Jennifer explained that my daughter's file had been flagged by loss prevention and that they are losing to much money on filling her prescription of Keppra. I explained that I called her Doctor and spoke with my insurance company who stated that the medications specifically Keppra was on their formulary list and is covered. She told me that is great but the insurance company is not reimbursing them at the rates they requested and that she will not fill her prescription as name brand and offered a generic. I explained to her that my daughter could not have generic medication. I asked what I needed to do get my prescription filled and she said to find another pharmacy and good luck on anyone filling the prescription as they will be losing money on filling it. I asked her again if she is telling me that she is refusing to fill my daughter's prescription for Keppra and she said yes. I asked if she is telling me to find another pharmacy and she said yes. I was with my husband and we then picked up her Lamictal prescriptions which were ready and a folic acid for her and left.

I then called Group Health back to explained what had happed and was told to find another pharmacy and that any complaints would have to go through Walgreens. They looked up my daughter's account and found for the last two months that Walgreens incorrectly billed the insurance and indeed was not getting reimbursed the total amount of the medication. They fixed the error while I was on the phone and game me the number for the pharmacy help desk for Walgreens to call for any questions. I was told they would not be reimbursed for the billing error and that it was an over-ride issue and that Walgreens should have called them two months ago when it occured. I was then given a list of new pharmacies that accepts Group Health.

I also received a voice message from Children's Hospital' nurse Susan who stated that Walgreens pharmacist Jennifer called and requested that my daughter's prescriptions be changed to generic as they were losing money on filling her prescriptions. Susan advised that this is not possible per Doctor's orders. Jennifer stated they were losing over $300 per month on filling her Keppra. Susan advised finding another pharmacy that will make sure that my daughter has her necessary medications to keep her healthy and safe.

I then called Walgreens back and let them know that they had shorted my prescription. I spoke with Jennifer who stated the prescription was correct and that the Doctor only called in a refill for 10 tablets. I advised that last month I had dropped off all of her prescriptions from Seattle Children's Hospital and they all should have full prescriptions for at least six months. She told me the prescription was called in in September. I advised that last month I had the prescription filled and that on her bottle it reads 5 available refills for 60 tablets I read off the Rx number to Jennifer who then stated bring in the 10 tablets and she will exchange them for a full prescription of the 60. She never once appologized for filling the wrong prescription number or any of this whole ordeal. She then told me that she was trying to call me but my number was busy to say that the Doctor is sending a prior authorization to their office for the Keppra and asked if I wanted it filled. I told her no that I have already found another pharmacy per her instructions.

I arrived at walgreens with my husband to exchange the 10 Lamictal tablets for the 60 Lamictal tablets. I spoke with Jennifer who I offered the pharmacy help desk number to and explained that I had spoke to Group Health and that Keppra was covered and that it was an over ride issue which is now corrected and their office will be reimbursed. I went to hand her the number and she refused stating she already had the number. I handed her the 10 tablets which then she called the store manager to the pharmacy to help with the exchange. I told her that Keppra was a covered medication and that all she had to do was call the insurance company. She stated it was not. I told her that the only medication that needed prior approval was Trileptal as it is not on the name brand formulary list and that Group Health advised that prior approval is on file. She then began to argue about the medication coverage. I told her it is not important at this point.

Again she did not offer any type of apology at any time.

My husband and I left after the exchange. The store manager walked out behind us from the pharmacy. I said this was rediculous to be told that a pharmacy is refusing to fill a covered medication and that the pharmacist told me to find another pharmacy and at no point did I get any appology for the way I was treated (very rudly in front of other customers and on the phone).

The most horrible part of this is that my daughter was out of this medication that is necessary to prevent her from having seizures. I had called in the prescription refill several days in advance and they never called to say they were having problems filling her prescription.

Fortunately I was able to find another pharmacy who had better customer service. Bad thing is that Walgreens did not send over my daughter's prescriptions to the new pharmacy and that I had to call her Doctor who is located over 3 hours from my location to have their office fax new prescriptions.

My daughter could have very easily began to have seizures if her medication was not available for her to take.

I was able to pick up a partial prescription from her new pharmacy at the end of the day to get her through the weekend until the new pharmacy is able to obtain her needed medication from the warehouse.

this could have all been avoided if Walgreens would have called the pharmacy help desk at Group Health and if they would have actually been paying attention to the notes on the prescriptions that were brought in stating fill as prescribed no generics.

Walgreens Pharmacy In RedWing, MN has falsely accused me of overdosing my Medication, and without any evidence of the Matter the Pharmacist has contacted my Doctor and other pharmacy's in the area. First of all my insurance only allows me so many days to fill my prescription before the fill date. My insurance has only allowed this medicine to be covered through prior authorization.

I feel Walgreens has discriminated against me for no particular reason, and not only have they accused me they have gone out of their way to slander my reputation causing me incredible personal anguish! It was almost impossible to find a Doctor in the first place to continue my treatment after my first Doctor Lost his license from patient relations.

May I add that the pharmacists at Walgreens have also put extreme regulations on when I can acquire my psychiatric medication without consulting my psychiatrist! The pharmacists force me to wait till the day after I run out of my psychiatric medication in order to pick them up, then when I do, I realize that they have run the medicine through to my insurance days before they let me have them.

When my Insurance finds this out once again I have to explain what days I have filled my medicine "to acquire prior authorization" when I have not even authorized the pharmacist to fill the medicine in the first place! I am at wits end with all of this, that is I am extremely stressed out and have nobody to turn to. I really need somebody to represent me. If you know anyone that can help can you also ask them if they can represent me with my long term Disability?

waited in line for 10 minutes to buy a walgreens brand night-time cold and flu medicine priced at 4.99. At register was charged 6.79. cashier didn't believe me at first. called upstairs for a price check.took 15 minutes and 3 phone calls to finally get confirmation on 4.99 price. cashier made me go to managers station next to front door. that's when my frustration culminated. Manager was rude and non-communicative. After another 10 minutes waiting for manager to finally give me my 1.80 reimbursement, she offered no apology or any type of acknowledgement knowing i just spent almost a half hour of my time with my sick daughter. she had a bad attitude from the get go. when i asked for an apology, she looked at me like i did something wrong. Very frustrating, especially since i spend quite a bit of money there and stop to use the red box regularly. I will think twice before i frequent that establishment going forward. I didn't appreciate waiting 30 minutes to get reimbursed for their error and than given attitude throughout the entire time.

I purchased Gerber baby food on November 27, 2009 and the food was expired. The only reason I checked the food was because there was a film on top of the food. This is very dangerous. I have contacted Walgreens corporate office and talked directly with the store manager. She said that she would check the baby food aisle again, because they recently went through all of the food. This should never have happened.

I went to this shop buy medication, the i needed for my daughter, prescribed by the doctor, and parent wanted my insurance will not pay for the high side of a bad the lady at the pharmicy was not even placender to tak with , don`t offered me a solution, and I was denied medication for my daughter, I do not like the attack and they be so ungrateful, especial we some is very importan and urgent for my baby.

I do not feel that Walgreens should be paid $2 from the manufacturer and that I lose out on my coupon just because I picked up the wrong item. The store is collecting on the coupon and not giving the adjustment to the item and this is not fair.

On November 24th 2009 I dropped off two scripts.These were not new meds. My copay has always been $35.00. I have had no changes in my insurance copays. When I went to the drive through to pick up my scripts. The person told me the charge would be over $100.00. I ask them to double check because it has never been that high. They told me there was nothing they could do.I ask again if they needed to see my insurance card. The man then had the pharmacist Shannon (who is also the manger)come over to the window. Her words were,"What is the Problem"(In a very angry tone)> I tried to explain the problem and she told me there was nothing they could do. They just filed it and that is what the charge was. If I liked she would call the insurance co,then she added but you KNOW they would not be there now(IN A CONDESCENDING TONE).I also work in the medical field and deal with insurances. I would never treat any human being the way I was treated.

Time and time again,this Walgreen's and others that I have been to charge different prices for the same thing on some products not all, but enough where a pattern has developed, They also do not have specials or Sale item prices in their system on a regular basis. The customer really needs to shop with both eyes open at Walgreen's, and I think it is deliberate.

For example just tonight, there is a Walgreen's brand box of 81mg aspirin for $1.33 next to that is a roll of their Tylenol generic box, and next to this is a roll of Walgreen aspirin again slightly different packaging but 100% the same product and dosage and it was selling for $1.99. When I brought this to the pharmacy areas attention the cashier said I did not do it, and I ust work here comment. Now who stocks these selves and did not notice this blunder. Then I went to the Jock Itch area, and looked at The product Tinactin 1/2 oz tube for $8.99 but right across the roll was the same product, brand, and size etc. but the box says Athlete foot on it and that was $7.49. One dollar and fifty cents more for different wording on the box.

Then I went to buy two half gal Prairie Farms ice cream because it said two for $6.00 The cashier charged me $3.89 each when I corrected her she had to very slowly walk all the way down across the store to try to find it figure out what she was looking for and then come back slowly and correct the sales receipt mean while yes your right my ice cream is melting. Just adjust the price and take care of your pricing problem after I leave.

By the way the cashier said I just work here we do not control the price. I said it's your sale sign that says two for $6 I did not make it up. This is just one trip to your friendly neighborhood Walgreen's Store. Shop there compare and check their pricing and it will happen to you to. They are ripping you and I off and I think it is not a mistake. Confuse and conquer. I shopped and compared the price and knew my price before I went to the cashier. I paid for what I purchased. Buyer Beware!

Upon leaving the Pharmacist because one prescription was ready but not covered by my insurance and another script was not ready sonce i left the doctors office and she faxed it in, it wasnt ready.

On the phone I spoke with an insurance specialist, very pleasant and was advised the one would not be ready till the next day and the pharmacist would help me with the other script. I could not her the young lady to focus and she giggled and played with obviously a co-worker. I gathered all the information needed from her and did get upset that she was clearly wasting my time. Before hanging up I asked for her name and she hung up.

I called back and was transfered from one rep to anther and finally got Joe the Phamacist manager who advised me that I must have gotten transffered to the call center and back. Since the young lady tht sparked this complaint would not give me her name, I will walk in with my daughters to teach them how to gather information denied and I will form a second complaint.

I pleaded with the manager to teach his employees how to mantain just a bit of professionalism. I immediately called CVS and had them pull my medicine over. I made the complaint call in the presence of my 17 and 12 year old to allow them see a report without yelling and anger. I was upset for the amount of time all this had to take but I had to submit this.

This week marked the THIRD time during my last four months visits to Walgreens that the price rung up at the register did not match either the advertised (newspaper insert) or marked discount price at the product shelf. Wheren't they penalized last year for just such occurrances? I spoke to the manager who offered little in the way of apology except to refund me the price difference in cash.

Pharmacy failed to contact my Doctor for a repeat prescription. Apparently pharmacy called on Wednesday and Thursday, but Viking Medical state this did not occur when the Doctor was on Duty.

In addition on another occasion a female pharmacist at the same location has shouted out my prescription demonstrating a lack of care and consideration disclosing very private information in a public nature.

I suspect my experiences indicate review of this service provided to include initiative.

In addition I attempted to call Walgreens customers service and I was transferred four times. No one could assist. As a result I Googled and have now noted my complaint in writing.

At approximately 7:50 pm on Tuesday, November 17, 2009 I went to my local neighborhood Walgreens which I've been a customer for the past 15 years. I went into the store with my 24 yr old daughter to purchase birthday cards. As we were walking into the store, and for no apparent reason, one of the employees yelled out "security". My daughter and I proceeded to the card section and 3-4 employees were standing around. We didn't notice at the time, that they were actually looking at us and what we were doing. We went to the register to pay for 3 birthday cards and noticed there were only 1 register opened and 10 people in line. My daughter mentioned to one of the employees if they were going to open another checker. He responded by correcting her, he said, "cashier". My daughter said "yes, cashier". He said nothing more. We went to the cash register and paid for our cards. We noticed 2 employees standing outside smoking.

We got into our car and started to pull out of the parking spot, when I looked in my rear view mirror and noticed this employee pointing to our car out to a police car. We were stopped in the lot and the officer asked us what we were doing there and asked us to show our receipt for our purchase. I've never been so humiliated in my entire life. It seemed to me that the reason we may have been stopped was because of our race. This is not the first time we've experienced prejudices at this store, it was just never to this extreme. I have been embarrassed in front of my neighbors and my children's friends and treated like a criminal. I really believe this store practices racial profiling and their employees are trained to treat their customers this way. I believe there is a proper protocol these employees should have taken rather than dealing their valued customers this way and forming a lynch mob based on their own prejudices. I am a 50 year old professional Hispanic woman and feel I was profiled based on the color of my skin.

I dropped off a prescription at 5:00pm on 11/09/09 I asked to please check if they have in stock-the clerk said they did have it and that it will be ready within an hour - I called several times this other clerk finally told me that it would be ready in 20 minutes, so there I went to the store but guess what?! it was not ready - they promised for tomorrow morning - I gave them until the next day at 3:00pm (ALMOST 24HRS AFTER THE ORIGINAL DROP OFF TIME) but they still didn't have the medication- I didn't get not even a courtesy call - just the typical and ridiculous "I'M SORRY" when I was furious!!! at the window- by the way - Manager is from INDIA - way to go!!! they seem to be everywhere these days...

We began to do some comparison shopping in regards to my wife's prescrition of the generic for of Imetrix, Sumatriptan, 100 MG Tabs after we exhausted my prescription benifits on my insurance. We were paying $180.00 for 9 pills, and thought that there had to be some cheaper alternative. Fortunately we were able to get the exact same medication for $38.00. Suffice to say I was extremely angry at Walgreens in the way that they obviously are gouging the customer, namely me, and perosonally have spent needlessly well over $1,000.00 that could of saved if I'f known about the other option. It's obvious that Walgreens and the Insurance companies are conspiring to inflate the price so that the average consumer pays the co-pay, and Walgreens bills the insurance company for the rest. I want Walgreens greed exposed, and personally compenstated!!

I was given two medicines with both wrong dosages. The first one is a diabetic pill which is janumet that supposed to be 50/500mg instead they gave me 50/1000. The second medicine is enalapril supposed to be 2.5 mg instad they gave me 20 mg. I almost got into an accident hitting the concrete wall when i suddenly felt dizzy on my way home, I checked my blood sugar went so low. When taking my medication at night i found out that the dosage was different from the usual dose.

Walgreen pharmacy has been doing this for long. The first error was when i had my appendectomy, the pharmcy double my antibiotics dosage which is according to them an error followed by an apology. This time i would really want to complain about this pharmacy, what if i have been killed that day when my sugar went down very low? is apology enough for the damage? The pharmacy staff should be very careful in giving out prescrion based on dosage. Please help those two medications are still under my possession as evidence.

on oct 28 2009 i sent my niece to pick up my prescription at walgreens. she informed me that there were no meds for me to which i told her i would call and find out why. i called walgreens and told them that i placed an order for a refill 3 days ago and that if there were no meds ready for me. then why did i receive an email conformation saying that my refill was ready. they then asked me to verify my name and address and date of birth which i did. they then told me that someone had already picked up my refill. i asked who and she said that another diana p. picked up my refill.

i asked to speak to the manager to which they put me on hold 3 times and i never got to speak to him. i then got tired of the runaround and called the corporate office and made a complaint. later on that evening the manager called and apologized and offered me a 50 dollar gift card or a discount on my refill next time i order. i asked him why did he not take my calls earlier and he nonchalantly said he was busy in the front of the store like my concerns were not important.

i asked him if he called the other customer who has my refill and he said no not yet. i will call her after i speak to you. i am very worried about my indentity being stolen because my information is on the bottle of medicine. i did tell the manager that i plan on contacting my lawyer and that i also called channel 5(wcvb) in needham mass to make this as public as possible

One October 10th, I had gone to the ER for a knee injury. I was then advised that my insurance was not effective. I knew this was ann error. I had been of work for 2 weeks since then and have not been able to get my insurance fixed until 10/20/2009 due to employer error and BCBS error. After the ER I went to walgreens to get my prescription filled and could only afford 1/2 my meds with out of pocket expense. I was told by BCBS to go back to the store and have them rerun the script and file it to them and they would pay the med off. When I went to walgreens to get that done the advised me it was up to corporate to get that resolved and it would take another 2 buisness days.

So, needless to say that would actually be 4 days from now without pain meds. I told them my situation and they told me that was the best they could do. I am a Registered Nurse. Never have I treated a patienbt like that or kept them from getting relief from pain. I was so dissappointed in the way Walgreens was more concerned about money already paid than for the care of the patient. After all the years of treating the ill I have never been in a situation where a pharmacy actually reared its ugly greedy face like walgreens. Now I have to wait til I get contacted by corporate in order to be relieved if my pain, and cant afford another out of pocket expense as I have not been working due to the injury.

The Asst. Manager continued to needle me, the client while I was writing information of her denial. Suggesting that she not taunt me she continued. I completed writing the managers objection and left the store unnecessarily very upset. At one point I even said I understood she was merely following instructions and did not fault her. She continued unnecessarily to needle me!

These Pharmacy techs are usually discriminative, discourteous, moody and impatient with many customers/consumers including myself!

Tonight, I visited this location's drive- thru window to pick-up my two prescription drugs as there was a previous insurance problem, Lexapro & Geodon. A young intern by the name of "Jason" assisted me at the drive-thru window.

Jason was a bit disrespectful and domineering with me! Addressing me and communicating with me as I perceived as if I was incompetent or incoherent, this belittled me!

When I got home I called this stores pharmacy management and an Oriental/Chinese woman answered the phone identifying herself as: Vanny, Vanny seemed nice and respectful however, seeming a bit sarcastic as well!

I,ve had to revisit this pharmacy waiting for the process of my insurance to be approved, so that my prescription could get my medicine refilled. The issue is now resolved. But everytime I have visited this pharmacy, Sue treats the customers with the most nasty attitude. Evidently, this store will possibly get a lawsuit taken against it for Sue's RACIAL DISCRIMINATION" toward black customers. Her attitude toward any customer at all needs to be discussed immediately before these actions are taken against this store.

My 10 week old's pediatrician called in a prescription for C-Phen DM Drops today at the Walgreen's by my home. I went to pick it up this afternoon & came home & gave him his first dose according to the label the pharmacist put on the box which reads Give "Daniel" 1 ML by mouth four times daily as needed so I gave him 1 ML. Afterwards, I started questioning how a 10 wk old could take the highest dosage on the provided dropper so I called the pediatricians office back to confirm how they had specified for it to be administered. The nurse said is should have been 1/4 ML instead so he had just received a full day's worth in one dose & had me call Poison Control. I spoke to the people at Poison Control & they said he will basically just sleep for the next 24 hours & to just keep an eye on him!

I then called the pharmacy to see how the error could be made & find out who made the error so that I would have specific names for my complaint. when I spoke to the pharmacist on duty he said his name was Forest & that he could not give me the name of the pharmacist that took the prescription but that it was a traveling pharmacist. I told him that I would be filing a complaint so he quickly informed me that if I took it any further that they would claim either it was read too fast to them or that it was read to them incorrectly. I quickly told him that my child does not even weigh 9 lbs so for him to have that as his first response told me that they do not verify the information if they are uncertain of the directions.

This should not be rushed through as an error like this could kill someone - I'm just glad that I questioned it after the first dose. Forest then proceeded to tell me that they had corrected the prescription in their system for any refills needed, but I informed him that my family will NEVER have Walgreens fill another prescription. So far the only physical result is that my 10 week old is knocked out so hard that I can't even really get him to wake up to eat & he is already having to have his weight checked every 2 weeks since he is so small so I'm worried about more weight loss.

First of all I waited 20 minutes in line just to drop off my script, because there was obviously not enough staff, and along with doing prescriptions, some idiot thought they could handle giving out flu shots at the same time. I was told to come back an hour later for my RX, I came back 4 hours later and was told that my Rx could not be filled because they did not have the doctors DEA #, so to come back the following day. I came back the next day to the same madness at the pharmacy, but finally got my Rx, and when I went to take the medication, which was supposed to be taken "6 pills per week," I looked at the bottle and they put on it, "6 pills daily, this is a steroid medicine, and could have killed me. Nice going Walgreens, I will NEVER come back to your store.

Filled prescription 8/25/09 for Promethazine w/codine label states 1 refill before 2/23/10 Also in the documentation given with script from Walgreens. Call in for refill 9/12/09 was able to request and set pick up time I was told at store there was no refill on this prescription. Aide told me there was a one that was circled on original prescription on file. Pharmacist told me there was no refills.

I know my script said 1 refill and so does the my bottle of medication and accompanying paperwork. This is not the first time I have had problems of late. I was shorted medication twice. An had to go back to get adjustments. I am upset because I am without medication I need because of bronchitis. and can not get it for two days. Due to their error.

I brought in a prescription for my 16year old son, who has never been on any kind of medication in his life. The prescription was written for Zoloft, 50mg, 1 tab qd with no refills. It was given to him for depression which he has just been diagnosed with. After picking up the prescription, my son and I talked about how the doctor told him an easy way to remember to take it is to do so after dinner but before bedtime. When I got home and started looking over the dosing instructions, I was quite alarmed when I read "1 tablet 4 times a day". I re-read all the info again, and then asked my son if the doctor mentioned taking it 4 times a day, and he responded "no way!"

I immediately called another pharmacy and asked if Zoloft was ever prescribed in that frequency and was told "absolutely not". I knew from my own personal experience with Zoloft that it would never be prescribed 4 times daily, and I took it back to Walgreens. Yes, the pharmacist and the technician both apologized profusely and explained that the doctor who wrote the rx tends to write "qd" and "qid" very much alike and thats how the mistake happened.

I understand that mistakes happen but when we are talking about a 16 year old child taking this for the very first time, and if I hadn't known any better, I can't even begin to think what could have happened. I believe that when you have a responsibility such as one that a pharmacist has, there is no room for mistakes such as this.

The pharmacist ran a new label for the bottle and stuck it on over the mistake and I was off on my merry way. But I feel that this should be seriously reviewed, because, once again, my son could be dead right now if he had taken 200milligrams of Zoloft in one day. I truly hope that I will be contacted as soon as possible.

i have received medications for an on going health issue. starting in jan 2009, i moved to a different location. a walgreens was closer to me than the one i use to go to. everytime i went to pick up my prescription, i was told they didnt have it in stock. in june, they called the location i use to go to for my medication. when i got there they only had half my prescription and told me they would have the rest in 5 day. they charged me the full prescription. i didnt hear from them for 7 days, so i called them and they told me that they had no medication for me but they would call me back within the next business day.it is 2 weeks later and i havent heard a thing.

i went online and filed a complaint because i need my meds. a tracy, who is mgr of pharmacy called me and stated that she was not sure of what happened but she will check into it. i explained to her i didnt care what happened i just need my meds. she began telling me that when they are out of meds they type it in the database, i then stopped her and told her, again i dont care about all of that i just really need my meds. i am on medication that you cannot skip, and its affecting my everyday tasks. even interfering with my work. she really didnt help me at all, instead acted like i was a "bother" to her. but that is not my complaint. my complaint is, how can a reputable pharmacy chain drop the ball. i mean, its not medication that i can do without, its a matter of life or death having it or not. she then told me that she is off the next day but will return and see aabout my medication, are you serious? is that a way to handle this already pro-longed situation? i am not a trouble maker or complainer at all, but this time, its about my health, and the lack of a pharmacy to fulfill my medication, or contact me to keep me informed as to what is going on. if i hadnt made many phone calls , i still would just be waiting.

its been over 2 weeks without my medications, and i want to speak to an attorney at this point. i would appreciate if i can speak with someone who can help me in this matter. i requested tracy to give me a number of their headquarters, i was given a name of a cusomter relations supervisor of raj, i called the number and was told he is out until monday. i then requested to speak with someonelse, and i was disconnected after being on hold for 9 minutes. i then called back, and was placed with someone in the customer service department, but the connection was so bad, we couldnt hear each other. that is when i said, enough is enough. now, i have to waite until tomorrow or monday to find out anything about my medications? i cant be without it much longer, the affects of not having the meds is getting worse. please let me know any legal help that can be offered at this point. if not, i will contact my attorney to pursue legal results.

I went to my neuro on the 27 of may. I have epilepsy. He gave me 4 prescriptions. I took them to the drive thru at the walgreens. They told me it was going to be an hour, so I went hom and made dinner for my 13 yr. old son. I returned a few hours later and picked up my medicine. I had a sheet of paper teling me when to take the meds and remembered the one to take at bedtime. I had never taken it before so I riped open the bag, not realizing at the time (they also only given me 3 of the 4)I took the one that said take at bedtime . It has my name on it. MY dr.s name. It even has 5 refills.

Ho did know at the time it was GLIMEPRIDE A GLUCLOSE LOWERING MEDICINE. From what I understand it lowers bloodpressure and glucose. My prescription was for klonopin. From what I also understand from posion control and the 27 hour hospital stay. It could have potentially really caused me some serious damage or even death. I'm glad I did'nt end up like many other people alot less forunate than I. I pitty the mothers who have lost their children to these kinds of errors. I have not yet filed a lawsuit on Walgreens and was unaware that this was even a problem.

I now have such a paranoua of pharmacists and so does my 13yr.old son who saw me fall in the floor during the overdose incident. When will some safeguards be put in place to protect the public from certain death. The night of the incident I kept saying to myself :what if this happened to a child" The sad reality is It already has and :he paid with his life : I typed in Walgreens errors and up popped Leesburg, Va Not far from where I sit right now.Brendan W. five yrs old. I will pray for his mother for the rest of my life.Why did that child have to pay with his life. STOP MAKING MISTAKES.you didnt kill me but you could have. COULD HAVES DONT MATTER.BUT LIVES DO.

I became a new manager for this store Oct. 8, 2008. I was given no warning that I had to manage the pharmacy operations as well, nor training. No other store manager in the 5 other stores I have worked, for 6 years, has to oversee and manage the pharmacy. Walgreens pays its pharmacy managers very well for that responsibility. One of the assistant managers had let his tech license lapsed on Oct 1st, 2008. The manager at the time did not deal with it either.

Due to this being my first store, holidays, etc., and no guidance offered for pharmacy obligations, I did not become aware of this until Dec 7, 2008. At that time, I decided, that since all 3 pharmacists had known for 2 months, had allowed him to continue to help, and had not bothered to inform me, that they approved his working in the pharmacy performing tech duties. I knew for one week. The pharmacy manager is directly responsible for verifying the licensure of all pharmacy personnel who are required to be licensed.

The Oregon Board of Pharmacy did an audit in Dec, 2008. Long story short, the pharmacy manager was fined $500, 7 months later, I lost my job with no warning or opportunity for another position. The assistant manager was fired as well, but all 3 pharmacists continue to work. According to the board policy on pharmacist duties and responsibilities, they broke the law too. Walgreens holds its pharmacists to a lower standard of ethics and responsibility. Now, I have confirmed that Walgreens is more concerned with the bottom line dollars than the original ethics that Mr. Walgreens lived by to establish the company.

I lost my income, benefits and now, most likely my home. My income constituted 2/3 of my family income and all the benefits. Walgreens has a catch 22 when they want to fire you. If you 'resign' you get to keep your vested profit sharing. If they terminate you, you lose it. It allows them to make us suffer even more in fighting for unemployment.

Walgreen's store # 10678 has been advertising Off Clip-On Insect Repellent and the refills for months. However, for months, they only have the refills. I have yet to be able to purchase the Clip-Ons. They are engaging in false advertising. The management seems not to be concerned about its consumers. I want Walgreen's to either stop advertising it or provide the product. My granddaughter is allergic to flying insect bites and because of this, she has suffered extreme allergic reactions to the point that the doctor has instructed her to purchase Cortisone-10 over the counter at the pharmacist.

MD office called in 3 prescriptions for my husband, Mr. Ferdinand **, all high blood meds. It was called in on 6/30/09 as he was released from rehab center due to a CVA. His Medicaid for the month of June was done on the same day, 6/30/09. For the month of July, it had a deductible of $1,136.97 for the month, of which there was no way I can afford this deductible. When I went on 7/1/09 to pick up the prescriptions, I was told that there was no record "on this individual". This "individual" happens to be my husband/patient. I explained the situation to the pharmacist, and in a very cold manner, he said that there was nothing he can do. No, my husband has no insurance for this month, and still, I had to go to another pharmacy to buy his medications (3). They were not concerned about it. I know that it was called in, because the Medical Assistant who called it in from the MD's office, is my daughter and I even explained this to the pharmacist, but nothing was done. I will never walk in to this pharmacy again, because it's not the first time this happened. With my RX, the same thing happened one yr. ago.

It's 9:23AM, Saturday (6/20) and the pharmacy still is not open. They simply haven't showed up (according to a female store employee). We and others waiting there got tired of it and left the store. This is an unacceptable way to run a business. We are not too happy about what this says in reference to how professional (or how inattentive to detail) the current pharmacy staff is. We will likely transfer our scripts, which amount to $600/month or more, to a nearby competitor. This Walgreens #07681, which is conveniently located at the entrance of our subdivision, has always had trouble securing and keeping a professional staff. When you do manage to put one in place, they don't stay there very long.

I called back at 9:34 and was spoken to yet another female employee who insisted that they were open at 9:00. What a cover-up attempt. I called her down on it and hung up. The only way this excessive tardiness could be acceptable is if there were extenuating circumstances. By the way, our displeasure with this pharmacy is not an isolated incident. There have been numerous times when a phoned-in script, both by automated line and person-to-person transactions, were not filled on time (yes, plenty of time had transpired). They don't even acknowledge their error, much less apologize. There were several times when one employee (not one of the current group) was downright rude and I left the drive-thru and came inside to do business face to face. If I'd known about this complaint form, you would've been informed sooner.

I walked in to the store, and went to the medicine area. I reached in my back pocket to make sure I had my wallet, because my pants were loose. I buttoned my back pocket so my wallet wouldn't fall out. I proceeded to walk toward the front of the store because I didn't see what I was looking for and that's when someone came on the intercom calling a code. I didn't know what the code was for, and I certainly didn't think it was for me. Before I made it to the front where the register is, I was approached and stopped by Randy. Randy turned to the cashier(Danita) and asked her where was it at? Danita pointed to my pocket. Thomas(employee) approached me next. Randy asked me to empty out all my pockets. Thomas came up behind me, and I felt threatened by him. I complied and empty my pockets. There were other customers in the store watching me get humiliated. After they looked at all my items, I placed them all back. I left the store and I will never return back there. This incident occurred today 6/18/09.

This situation messed me up bad emotionally. I have never been in a store and been falsely accused of stealing. I was on my way to work. I did not go to work that day because of what happened to me. The situation was handled wrong. I will not feel comfortable going to a store without worrying if I will be embarrassed today. A person should not endure that type of humiliation and embarrassment unless that employee can honestly say they saw that customer putting items in their pocket. I feel like my 4th amendment was violated and deflamation of my character. I would like a lawyer to contact me.

I walked in to the store and went to the medicine area. I reached in my back pocket to make sure I had my wallet because my pants were loose. I buttoned my back pocket so my wallet wouldn't fall out. I proceeded to walk toward the front of the store because I didn't see what I was looking for and that's when someone came on the intercom calling a code. I didn't know what the code was for and I certainly didn't think it was for me. Before I made it to the front where the register is, I was approached and stopped by Randy. Randy turned to the cashier (Danita) and asked her "where was it at?". Danita pointed to my pocket. Thomas (employee) approached me next. Randy asked me to empty out all my pockets. Thomas came up behind me and I felt threatened by him. I complied and emptied my pockets. There were other customers in the store watching me get humiliated. After they looked at all my items, I placed them all back. I left the store and I will never return back. This incident occurred today, 6/18/09.

This situation messed me up bad emotionally. I have never been in a store and been falsely accused of stealing. I was on my way to work. I did not go to work that day because of what happened to me. The situation was handled wrong. I will not feel comfortable going to a store without worrying if I will be embarrassed today. A person should not endure that type of humiliation and embarrasement unless that employee can honestly say they saw that customer putting items in their pocket. I feel like my 4th amendment was violated and defamation of my character.

I purchased a product called Idea Village Smooth Away Hair Removal from Walgreens. I followed the direction on the package for removing facial hair easy, safe, and painless. I wash my face to make sure it was a clean surface, and then rinsed with warm water. I rubbed it gently clockwise, then counter clockwise as the instruction indicated. I did each area, the same both cheeks, under my chin, and above my lip. There was a slight bit of ash residue when I was done. So I rinsed my face with lukewarm water. That is when I felt a bit of a tingling sensation. The direction said not to worry, that was normal. I went to bed. Only that was not the case the next day. I woke up with burned and blistered skin. I went to the dermatologist that day for treatment. He informed me my skin was burned and the scaring was permanent. He prescribe a topical and internal antibiotic, something for this itching and burning, a cleanser, and a cream to lighten the scars.

Now I can't get the pain pills I need, to know when to go to the hospital. She can't let me have them because she can't keep good records of them. The state regulates it but her records are very wrong. I am 63, and I had a massive heart attack in which I flat lined, and had emergancy sugery and they brought me back. She told me she made up one of my prescriptions. And she always makes up my refills. Wrong doctors names on my pill bottles. Numer one, on my last presciption of BUTALBITAL/ASA/CAFF/CODEINE 30MG CP, which is genaric for : Fiorinalw/codeine Capsules.

Number two, on last stated presciption my bottle says (no refills.) on the note she sent to me tonight she created two more refills of 90. Number three, she calls my doctor to convince my doctor I am wrong. She wrote a note to me that she will call my new doctor to explain this, like she did to my last doctor, so they will beleave her over me, so I have to do without my medications because thus far she has been beleaved, I have the bottle of every thing I got this year and I have the note she sent to me, (so your next refill is not due untill 6/23/9.), she says. She talks to me like I am dirt under her feet.

I can prove this by the person who picks up my medicine. I told her I would tell on her, thats when she said she would call my doctor and explain.

made me pay for one prescription and part of two more, which they claim they lost my pills. I paid 100.62, 56.69, 56.69, and the State covered it too. While this is happening she has my pill prescription one half months ahead she says I have already got, so I cant get them regularly now. She makes me look like lier on their records. I have a bad heart and to much pain to ccnsider trying to sort out the pain in my chest from the other ones. Now I can't get the pain pills I need, to know when to go to the hospital. She can't let me have them because she can't keep good records of them. The state regulates it but her records are very wrong.

I told her I would tell on her, thats when she said she would call my doctor and explain.

I go into the store with my sick 5 yr old and he is touching everything like 5yr olds do. The pharmacist tells me that this is not the first time that I have gotten upset with them and that I'm not the only sick person in the world. I want the jerk fired. They cant keep up with their workload and fill perscriptions in a timely manner and they do not know how to treat mothers with sick children. Not to mention after I start yelling the prescription was filled in less than 5 minutes. This isnt the whole story, this is just the most recent incident.

I had occasion to get a $5.00 Off Your Next Shopping Order coupon and I purchased an item for $24.99 and the sales tax rate is 8.25%. I gave the cashier the coupon for $5.00 and the receipt read $24.99 -$5.00 = $19.99 Tax $2.06 Total $22.05. The sales tax was calculated on the $24.99 instead of the $19.99. It seems to me that the sales tax should be calculated on the $19.99 which is the sale amount. Is what their doing legal?

I picked my prescription up from Walgreens Pharmacy and about an hour after I got home, I went to take a pill and realized the bottle was not even half full. So I counted out the pills, the order was for 40 vicodin, instead I received 17!

He said " Give me a Minute" and walks over to a woman who must have been the supervisor. I heard him tell her he was the one that filled it(funny how he remember my prescription), so she asked him twice if he was sure he counted all the pills and he said yes, he was positive.

She proceeded to say the only way to know for sure is to check their inventory and if they are over only then I will receive the pills they "forgot" to give me. I said fine, I will wait. She said it will be a long time before we can do that. I said I dont care I will wait.

Five minutes later she tells me that they just received a shipment and will not be able to count their inventory today and that I need to call and speak to the manager when he is working the next day at 2pm.

The manager was terrific, but due to the attitude I received from the staff, I will never fill another prescription there again. If you do,please make sure you count your pills at the counter before you leave the store.

My 2 1/2 year old son was prescribed Trileptal by his neurologist for his seizures. I was told to give him the medicine every 12hrs. I filled the prescription at my local Walgreens and upon picking the medication up the next day, I began giving the medication to my son. I the dosage amount I was supposed to give my son so I looked at the directions on the label on the box Id picked up from Walgreens and gave him 5ml, as it states on the label, every 12hours, as I remembered the doctor saying. Today, 19 days after initially filling the prescription, I realized that the medicine is about finished but according to the bottle, there were no refills allowed. I called my sons doctor this morning requesting them to call in a refill for him.

This afternoon I received a call back from the doctor. She was puzzled as to why I needed a refill so soon. She asked me how much of the medicine I had been giving my son and I replied 5 ml every 12 hours. Shocked, she told me that I was only supposed to be giving my son 1ml every 12hrs and that he couldve suffered severe damages by taking 5xs the prescribed amount each day. TShe said that the medicine was supposed to last me about 4 months and here it is 19 days after filling the medicine that its about done.

The doctor contacted Walgreens and asked what directions they printed on the label and they said they printed what was on the written prescription however, that is not true because I have the box. My husband and I went down to the Walgreens and spoke with the pharmacist there. We showed her the box and explained our reason for being there. The pharmacist responded that the medicine indeed did not say to give my son 5ml. She explained that the part that said 5ml was a part of the medicines name. The pharmacist stated that the directions were actually incomplete because all it stated was to shake well and give and then the bottom of the label said Trileptal 300MG/5ML.

Our response to the pharmacist was firstly, being a consumer and not a pharmacist, how were we to know that the directions were incomplete and that the dosage stated on the label was a part of the medicine's name and not the dosage amount to give our son and secondly, why would the pharmacy give a customer medication with incomplete directions as she stated they had. Anyone looking at the medicine not in the pharmacy line of business would have more than likely took the dosage amount stated on the label as the dosage amount to give the child. Yes, I took the 300MG for the strength but I took the 5ML as the dosage amount. The pharmacist stated that she understood where I was coming from but that there was nothing she could do. I was told to come back tomorrow after 4pm to speak with the pharmacy manager.

While taking this medicne, my son has been sleeping about 75% of the day. He on occasion will walk as if he's dizzy and has told me that his head hurt. My son has/is not showing any signs or effects of being overdosed that I knwo of but that doesnt mean there arent any or any long term effects that we just dont see yet. There may not be any effects that can be seen w/out bloodwork,etc.

First of all, I am a retired teacher from the Newark NJ Board of Education, and have been a client of that pharmacy for years.

Months ago I went to buy a Walgreens on 600 Newark Ave in Elizabeth, NJ. There was a sign with the price of Claritin, and there were Claritin boxes below it.I took the box with less pills and went to pay. The price was double of what the sign said and there were no other boxes with less pills under the sign.

I asked the cashier where I could find the boxes for that price. She called Mara, the manager, and she started laughing full blast in front of my face. Then she gave me box with less pills for the price she was advertizing.

After that incident, everytime I go to the store and encounter her, she starts laughing again like making fun of me. That has happened about two or three times.

Then, she bent down behind the counter and went to get another cashier and put her on the counter where she was and then she moved to the other next to it.

At that time I did not confront her about her attitude because it was hard for me to believe that a manager of a store can act in such a childish and mediocre way.

Then I realized that she has been insulting, abusing and discriminating me because I confronted her about the price on Claritin.

I hope somebody helps me with this situation.

Walgreen s Pharmacy is the has the worst customer service I have ever dealt with. The Pharmacy technicians and the pharmacist have no idea what they are doing. This is very scary since they deal with medicines I went to Walgreen s to get two prescriptions filled. They told me to come back in 20 minutes to pick it up. So I came back in an hour to pick up the prescriptions through the drive-thru and of course they only had one prescription which was not the pain pills. After waiting 25 min. I was told to come back the next day after 1 o'clock.

So today I called to see if they had my prescription ready and was told that the two prescription were ready to pick up. So of course when I get there it is another story. I get to the drive-thru and am told I owe $60 ($50 for one and $10 for another). I asked if they used my insurance information and everything and the tech told me yes. She stated that I would not have to pay the $50 tomorrow I asked her what she was talking about and she stated that they only had half the pain medication. I asked her why I was not informed of this on the phone and why they did not order the whole dose. She stated that she was not the one I talked to so she had no idea why no one told me. She also got smart several time sometimes just walking away and leaving me to wait.

I asked her to show me the paper that states I was only getting half my order and she said she could not give it to me until I paid the $60. I told her I was not paying anything until I saw something in writing because they were not fully organized in that department so I needed proof. She finally sent me printout after she had me wait another 15 min. and the printout showed 16/60 pills. I asked her why she said I was paying for half when they only had 16 pills. She said that the 16 would last me half the days which was not a true fact.

I asked to speak to the pharmacist because I kept getting wrong information from the techs. Well after waiting another 20 min. and pushing the help button several times a pharmacist came to the window stating that they do not carry the medicine and neither does their warehouse. I asked him what I was paying the $50 for then and he stated he was not sure all they had was my $10 medication I would have to go somewhere for the $50 pain medication. I told him I was very upset that I had been waiting for 35min for a medication they did not have and that I should have been told this yesterday. The pharmacist said there was nothing he could do and when I asked for corporates information he just asked for what then gave me his personal business card..

I then asked for my prescription paper back so I could take it somewhere else and of course I was left to wait again. Another technician returned telling me I owed $10 for the prescription they did have. I informed her I was not doing anymore business with Walgreen s and I needed my prescription back. After waiting again she said they only had one and sent that one. Since that was the main one I just gave up and left.

The result is its been over 24hrs and I still don't have my pain medication and if I would not have complained about not having the full quantity I would have been given the wrong medication.

I shop at several Walgreens at several times. The line was long so i asked the cashier if somone could help. she paged someone, NO RESPONSE but the manager was passeing by ignoring the people in the line. when i approach her, she kept walking by giving me the back. so i then asked if she could check me out sinc i was in hurry which she agreed to do but the body expresion and her tone was irrigant. then said she will be right back. the lady did not come back for seven to ten minutes. by then i checked out by going the front desk. it was very rude and disrespect to have somone wait for longer than i ever waited any store in my life. Not only she didn't show up to check me out but she didn't even ask any one to help me while i was waiting for her.

I shop at several Walgreens at several times. The line was long so i asked the cashier if somone could help. she paged someone, NO RESPONSE but the manager was passeing by ignoring the people in the line. when i approach her, she kept walking by giving me the back.

so i then asked if she could check me out sinc i was in hurry which she agreed to do but the body expresion and her tone was irrigant. then said she will be right back. the lady did not come back for seven to ten minutes. by then i checked out by going the front desk. it was very rude and disrespect to have somone wait for longer than i ever waited any store in my life. Not only she didn't show up to check me out but she didn't even ask any one to help me while i was waiting for her.

I'm writing regarding apparently defective bags of 45g, Double Butter Microwable Popcorn, manufactured by Deerfield Farms and sold by Walgreen Co. Despite correctly following the instructions of bag placement on the microwave dish, from the moment the microwave oven began cooking, it started to produce a strange electrical sound and to spurt out sparks of fire.

I turned it off immediately. Noticing only a brown stain that appeared on a metal plate on the wall of the microwave oven, I tried to wipe it off with a moist towel, but it remained. I placed another, new, microwave bag and, once again, the microwave began to emit the strange sound and to radiate sparks from the same metal plate. This time the sparks burned a small hole through the metal plate.

Since the microwave oven is of very good quality and was working in perfect condition prior to the incident, I decided to test out heating other foods. Despite the punctured plate, the microwave oven worked fine. However, when I tested with another popcorn bag from the same batch, the same situation occurred. I believe these bags of popcorn are defective and probably have a component that makes them inadequate for microwave use. Given the damage that has been sustained by the microwave oven, I would like to have the bags analyzed. Please advise. The bags have the following UPC: 0-4902222671-5. The UPC label is itemized as 396671. The bags have an expiration date of 08/22/09.

I called to refill my prescription for .5 mg and when I went to pick it up, they gave me 1 mg. When asked why, they told me .5 mg was on back order. I asked why they didn't call me so that I could refill my prescription correctly somewhere else, they told me they didn't do that. The following month, March 30th. Same thing happened. When asked why they gave me 1 mg again and not called previously, I was told there was a national shortage and nobody had .5 mg. That proved untrue.

I think they lied and manipulated me to keep my business and to garner a larger fee from my insurance for the larger dosage.

I purchased their brand of suntan block in a spray form. I paid $7.99 on sale. We took it out of the country and it only was good for 2 applications. We ended up paying $16 for a bottle of suntan lotion in that country.

My husband called in to refill my Antara and Avalide.but when we picked them up we had 3 persciptions. But we didn't notice it untill we got home and went to put them away. So we called right away and told them they said that the other one was some other persons but it had my name on it , it was for someome with thirode trouble. I didn't take any thank goodness but when I took them bad to them they didn't ever say oh I'm so sorry or thank you for bringing them back they just took them from me like it was my fault. I must say I am very disappointed with that kind of serviceI thought it was very rude. There are alot of other places we can go to get our pills, and we might just do that.

my son's medication was picked by soeone else and now I have to file a police report our doctor has banned my son until further notice. I assume until matter resolved

I have been humilatiated, lost work time and now may need new doctor.

My husband is disabled and on 10 medications. I have used Walgreen's for about 17 yrs. I switched locations 2 yrs ago due to staff problems of my neighborhood Walgreen's, and started going to one closer to my work. In 10/08 they tried to fill one of the meds before it was time, I called and they stated they did not know what happened and took it off the list to be pick-up. Well this week on 3/9/09 I received the automated call from them that my script was not going to ready at the designated time. I knew something was wrong because I had just got all 10 meds 12 days ago.

So I called and spoke to Matt, he put me on hold and come back to say that he did not know how all the meds got on a list to be filled--he stated they could not tell me if they had been phoned in or ordered on the internet. I told him I was the only one who ordered meds it was in the website. He said sorry, and they would get it fixed (but doctors had already been notified with request) I asked why I was not notified to question the early request on these 10 meds, he could not give me an answer. I called main office and was told by Sheila that something like this should not have happened and she would have the pharmacy district mgr call me.

The next day I get a call on my cell with name withheld I did not answer only to find out it was the district mgr that left me a message stating her name & she would call back, no contact #. On 3/11/09 I get yet another call from Walgreen's auto service stating my script is not going to be ready for pick-up. I call and told the same thing by Vickie, that she does not know how this happened. I asked to talk to a mgr and was told that one would not be available until tomorrow.

I cld district office back only to be told no one was there to talk to and that they had recently gone thru alot of management changes. I am going in today (3/12/09) to talk to mgr and change my account to another pharmacy. I feel that Walgreen's has become to automated for my business! Just stress!

On the evening of Friday, 06March2009, I dropped off 3 (three) prescriptions to be filled and retrieved, later that evening. I have private prescription coverage, and state-run supplemental coverage. I had encountered problems with this Walgreens pharmacy previously, but because of the location convenience (across the street from my home), I thought it was a small price to pay to keep it simple. As of today, the following WEDNESDAY, I have finally received a call confirming ALL the same information I had received from both insurance carriers, which I had related to the Walgreens staff, YESTERDAY, around 11 am (ample time to contact BOTH carriers prior to end of business).

The call from Walgreens was taken at 8:55 am, this morning. Out of the 3 prescriptions, only 1 was filled Friday night, Abilify. This medication was in a pre-fabricated condition to begin with (safety-sealed bottle with pre-determined pill quantity). Not a big surprise when they didn't encounter any hold ups. The second prescription, controlled, required more of an effort to get right apparently. I understand that the insurance companies work together, but the STORY the Pharmacist, Melanie, gave me, was something she had to have been making up as she went along. It took this lady 5 (FIVE) days to fabricate an excuse of why she was TOO LAZY to do her job. 5 days for her to make 1 phone call; the only effort required to get the appropriate quantity approved for coverage.

Well, finally, my insurance wasn't covering the third drug, Lamictal, but this woman thought that since I insisted on the fact that my insurance WILL cover the medication she could assign 5 different pharmacy techs to submit the prescription over 20 times each; and I would be satisfied. WRONG! SHE NEVER CALLED THE INSURANCE COMPANY for the reason it wouldn't cover it now. Simply put: Lamictal now has a generic. The brand Melanie orders, however, is NOT covered by the policy.

Now, this woman is a Texas pharmacist. She should know the policy for state-sponsored insurance programs. If the generic brand is not covered, fill will the NAME BRAND. Lamictal has just recently (within the last year)become available in the generic form. Well, getting to the point, I have a $0 co-pay on 3 prescriptions per month. But this is, apparently, the hassle I have to go through to get them that way.

This morning, when MELANIE called to let me know my prescriptions were ready, never once apologizing, trying to cover by making her lie even bigger, I called her on her lie. The last thing that WOMAN said to me before I hung up on her, was this, and I quote: YOU'RE GETTING THEM ALL FOR FREE ANYWAYS, SO WHY DO YOU CARE?

I went 6 days without a medication that takes 5 weeks to reach its full potential. I NOW have to begin AGAIN. My anxiety level is off the chart. I had to miss a FULL DAY of work - just so I could make CORRECT inquiries to both insurance carriers. I must've sat on hold -on my cell phone- for a total of an hour and 15 minuthes with each), not to mention the time spent on the phone with Walgreens employees.

All in All, for missed work, a NEW starter kit of Lamictal, my newly OUTRAGEOUS cell phone bill, and the time and energy required for my second day OFF from work, We're at well over $1500. The worst thing is that I can not RETURN to work UNTIL I am regulated on the Lamictal again. I was scrutinized and discriminated against, based on the type of medication I take. If my medications were for heart failure, she wouldn't act as if she were better than me. Fortunately, it's not. It's to stabalize my irrational mood swings. THAT, for me, IS LIFE THREATENING.

I decided to buy some cereal and soda today, and saw there was a $3 register rewards promo for the soda purchase so I decided to use it towards a box of band-aids since my wife needed them. Upon ringing up at the register, the clerk, KATHRYN, tells me I can't use that on my current purchase and that it has to be the next time I come to the store, so I said fine. I go home, change out of my work clothes, and make a second trip now to Walgreens in the rain to buy the band-aids. KATHRYN refused to let me use my register rewards coupon, then informs me that I can't use the coupon, because she just saw me earlier before, and to come back tomorrow! The ASSISTANT STORE MANAGER next to her just nods unhelpfully and refuses to help. I made a second trip to the store to use the coupon, and they refuse? There is no such time limit when I can use that coupon, its a register rewards coupon.

Two prescription filling errors on Wed 3/4/09:

1) Pharmacy placed the wrong label on the wrong bottle. An RX label with the wrong name and topical use instructions was adhered to an oral antibiotic bottle.

2) This bottle was then placed in a bag stapled with the Personal Prescription Information pamphlet with my 2 year old daughter's info.

When my husband got home and opened up the bag, he saw that the bottle's label had someone's else name on it. When he returned to the pharmacy, he was refunded the co-pay. The pharmacist said sorry and that the medication in the bottle was the same nonetheless. He was able to quickly retrieve my daughter's antibiotic from the back room.

Luckily no harm, however, consquences could have been devastating. To mislabel then misplace. What if the person who was supposed to get the topical medication got the antibiotics instead and started to use it? More importantly, what if my husband didn't read the label and gave our daughter the wrong oral medication?

I have a prescription that they reduced the amount on a medication they had filled the previous month that cost the same. I had called about it for three months, in the meantime they didn't pay for other medications that they had previously covered. I could not get anyone to tell me why this was happening. They would give me an issue # and say someone would call me but no one ever has. I have documented most of the calls. I copied all my paperwork and wrote a letter of complaint and mailed it to Walgreens requiring a signature to prove it was delivered. They received it on Feb 28, 2009 and still no one has called me. They are ignoring me.

My son gets medications regularly, the same ones every month. Right now they owe me close to 200 dollars and I am deeply frustrated. I have to fight for everything for my multi-handicapped son. I even has for an advacate at their office and NO ONE WILL HELP ME.

Since being diagnosed with Ulcerative Colitis, I have to take (not optional)9 pills a day/270 pills a month for the rest of my life. Every time I need my perscription refilled, I have to make several trips to Walgreens to get my medicine. They do not stock enough to fill my order. HOWEVER!!! they do take my co-pay and bill my insurance company for the full amount!!!!!!!!!!

I am put out with them. This month alone, I will make at least three trips to Walgreens to get one perscription filled. Surely they do not do everyone this way and if they do....Why? It sounds to me as if they are billing Insurance Companies for high dollar meds before they will release the meds to the consumer!! I have paid my co-pay and my monthly insurance premium, why am I being put out this way???????

a local walgreens in foxfield colorado has been selling 6 month old expired walgreens brand theragan-m drinks.Walgreens mixed in current dated products with products that where 2 years old.Walgreens puts these products on quick sale with no regard for customers health.I drank two bottles of this drink and got very sick after finding out this drink has printed all over it to get rid of it by expiration date .

the drinks turned brown and had a bad odor to them.I notify walgreens customer service by email and phone telling them to contact this store to have them to remove tainted product.after two days i go back to the store and items where still on there shelves i took pictures of the products on walgreens shelf.I rec from walgreens a email stating that this incident never happen and that i made this story up.

this incident created problems with my health my business and my family.for walgreens to sent me a email that i made this up when i have pictures to prove is terrible.I am going in for my second heart procedure due to this added stress that walgreens customer service has put on me.If you would like pic sent to you please let me know .I am a senior citizen living in colorado

Second time this has happened. My other is 80. Thank [God] she looks at any medication she takes because she would be dead now from the first time. Walgreens gave her THE WRONG PILLS. THEY BELONGED TO SOMEONE ELSE! Walgreens has NO reason to make errors. When you drop off you have a person that types in your Med. Then they get filled. When you pick them up the cashier looks at them, ask your address then the Pharmasist comes and checks them.HOW CAN YOU MESS UP A SCRIPT? Walgreens KNOWS how.

No damage except my mom has to do without her meds until it is straightened out and the fear she has that Walgreens is going to kill her before she has to die. I feel Walgreens needs to be Shook awake from some law suits and straighten up. They are dealing with Peoples LIVES!

On 2/18/2009, I purchased a Kitchen Gourmet 2-slice toaster from Walgreens (Item#14A0432;Model#KT-101;WIC#8022470; SVC Code= 2472). I plugged it in and placed a piece of bread into it. I was having problems trying to get the handle/mechanism that keeps the bread down during toasting to stay down. When I peered into the toaster while I was pushing the handle downward to see if there was an obstruction, I saw a big, bright, blue spark. The blue spark occurred each time I tried to push the handle downward in an attempt to keep the bread down. I never saw an obstruction, but the big blue spark and the horrid smell emitting from the toaster was enough.

After having had this toaster less than 24hrs, I have returned the toaster to Walgreens for a refund and told them of the problem. This toaster is dangerous and poses a fire hazard. No damage occurred because I refused to use the toaster after noticing the blue sparking. Returned product to Walgreen in less than 24hrs.

I am writing a grievance to the fact that my card was charged a fee of $100 more than I had intended to pay. I got prescriptions filled at CVS/ Pharmacy at the beginning of this year -- before I ordered through Walgreens, and they never charged me a $100 premium/ deductible fee. The policy of CVS is that they never charge a premium fee/ deductible. Had I gotten my medication from them, I would have only paid $35, but with Walgreens I paid $100 more. I really regret that I got my prescription filled through Walgreens, and because of that I was wondering if you would kindly get them to reimburse my card my $100. Otherwise, they will lose me as a customer, and my respect.

Also, to clear up any confusions, I checked with the Pharmacy Technicians that work at CVS and they looked up the actual prices of the drugs that I got filled this year (without my insurance covering it,) and they were a lot higher than the amount that I paid; therefore, I only paid my co-pay of $5 or $10 every single time that I picked up my prescription regardless of whether it was at the beginning year or whether I had to meet my premium!

And, as a customer that has two jobs, where one of them only pays $7 an hour, I really need Walgreens to match what CVS does for me in this one instance and reimburse me my $100. Because without, that I do not think that I will be able to afford to pay for that medication after I run out. And, without Seroquel in my system, I have verbal and physical outbursts and may lose my job or get into a car accident again. Because I was sick and could not afford my medicine for a really long time, I was unemployed and got even sicker for 5 years (between 2004-2009.) This drug really controls my outbursts and helps me keep my job. If they do not refund me my $100, I will not be able to pay for it for the next 3 months. Only, God knows what that will lead to in my life.

The Pharmarcy manager told me that he is willing to reimburse me $35 on my next Seroquel prescription, but that still leaves $65 that I did not get. Could you take care of that foe me, please? If I had known that I would have had to pay $100 more at this pharmacy, I would have never ever placed that order!!! I would even like to speak to your pity because I have tears in my eyes as I am writing this complaint to you. Please do get a refund for me! Unless you refund they card the $100, I will never use them again in the future. I do not want to lose the money that I do not have.

At appox 9;45pm Feb16, 2009 I DROPPED off my prescription (new) for valium which I have been receiving for over 10 years. When I picked-up the prescription it was diazepam. The prescription is written as medically necessary for valium. I called this to the attention of the attendant at the drive-in window. The attendant wasn't happy in having to take care of the problem, but asked me to return in 15 minutes. After returning to the pharmacy at 2:11pm they gave me the prescription for valium. I arrived home at approximately 3:00pm and when I went to put my pills up I noticed that I was 30 pills short. I had this same problem 2 months ago and reported this incident as well.

At 3:40pm I called the pharmacy and reported the 30 pill shortage to the Pharmacist on duty. I drove to the store and talked with Mr Ives who is the store manager. Mr. Ives advised that he had to investigate the issue by looking at the video and talking with the pharmasist on duty. Mr. Ives advised that their inventory matched and he couldn't tell at this time what had occurred. He stated that prescriptions go through a 3 step process. 1) Prescription is scanned 2) processed by your company 3) filled. The pharmacy failed at the first process as they did not notice that the doctor had written medically necessary, which leaves room for other errors. Another error; upon my request I asked for ID to be shown when picking up prescription and no one checked my ID. I know this problem isn't mine.

I understand that this is a narcotic but I have had this prescription for many years with no issues and suddenly in 4 months time I've had 3 occurrences. I've not made a report when there has been one pill missing out of the bottle, but with over one half of the prescription missing I am unable to take my prescription as needed and will not have enough medication to last me for the month. I have no issue with contacting the police to investigate this matter or Channel 6 news as my prescription has been stolen. I don't know how many people that this has happened to, but I think a thorough investigation is needed as soon as possible as there is a theft of narcotics occurring in your pharmacy and I am the victim.

I have been told that I should count my pills before accepting the prescription. If every patient counted their medications at check out there would be a massive back up at the Pharmacy. I picked up the prescription at 2:11pm and called the Pharmacy at 3:40pm and arrived at the Pharmacy at 4:00pm. I responded immediately upon discovering that my prescripton was short. As it is suggested that I should count my prescription before leaving the Pharmacy, I would also suggest that I should receive my complete prescrption at pick up. Mr Ives was very nice and promised that he would try to solve this problem as he has only been a manager of this store for 5 weeks.

I take valium 2 times daily and I have taking this prescription for many years. With the loss of one half of my prescription, I will not be able to take prescription as prescribed. This can result in seizures and other physical problems. If this matter is not rectified and I should have a seizure, I will hold Walgreens legally liable.