Target Pharmacy

My name is Jesse **. I have been getting my meds at Target for 5 years and I don't want to change. A drunk caused an accident 8 years ago and broke my back. Florida Hospital in Orlando, Florida inserted steel rods, steel plate, and steel screws in my spine, along with two fusions and nerve damage. Shortly after, my wife walked out, leaving me with my 13-year-old daughter. So it is very hard to move with all the pain. My daughter has never got a C on her report card, just an A; sometimes she gets a B. A few years ago, Moffitt Cancer Treatment Center out of Tampa had to remove an ear (cancer); they replaced it with a latex and skin ear. Since then I got twenty two lesions on my tongue, throat, jaw, etc. They have done two surgeries in my throat and tongue area. They now tell me I have what they call reoccurrence. Over the next few years, I have to have two to three operations a year and then a treatment, but it may never go away. It just weakens me and causes great pain. I used to be on Opana. You helped me get them at Target, but they also have me on meth fentanyl patches. So, my two doctors and I got together and decided that 180 Percocet 10 should do what all the others do; however, because of my kidney and my liver, they want me off of the Tylenol. So they changed me to Percocet 10 mg (no Tylenol).

I have been waiting for your store to get them in. I want to get off the others. This Friday, I will have no more left. They said they gave me a 28-day supply, but they gave me 163 (6 a day). That is what I take: 28 times 6 is 168. They gave me 163, which is clearly not 28 days worth. My cancer support group has 102 people in it. I have told everyone how great Target is. They do not treat you like you don't need your pain. 10 people changed over right away and I hope others follow, but that is when ** was there. Now he has moved to Gainesville, Florida. ** is the new guy and I think he believes that I don't need to get it.

7 operations and treatment after treatment - and now Shands Hospital told me I have so many polyps in my stomach that are pre-cancer and getting worse. The pain is about a level 10, even when I take the meds. I am involved with my 13-year-old daughter and can just be docked out. The last time, you were nice enough to find the Opana for me. I took myself off the Opanas. We all know that they are stronger, but they cost so much more and my insurance will run out in about 6 months. ** has been good, but he keeps telling me they are on back-order. But I need them and please don't tell me just go somewhere else like someone else did. I do my shopping at Target and don't really want to leave. Please help me. The Target store is in Ocala, Florida (352-629-1515).

As a longtime customer of Target stores and the Target pharmacy on Pine Ridge Road in Naples, Florida, I have had good experiences with customer service personnel. However, one individual who works in the pharmacy on Pine Ridge Road clearly does not understand the concept of customer service and has been offensive to me on many occasions - over the phone, as well as in person. This young woman's name is **, a "registered pharmacy technician". Today, I called to make sure my prescriptions were ready for pick-up. I also needed clarification about one of my refills. When I asked for clarification, she sighed, gruffly answered my question and then hung up on me. This time, it was clear to me something needs to be done about this ungrateful employee.

My discomfort with **'s increasingly rude and even belligerent behavior over the last couple of years has become so great, I am considering discontinuing all medication refills at Target. I would be surprised if nobody else has had the same experiences with **, as all of the other technicians and the pharmacists are more than friendly and helpful.

Every time I am called from Mlps to let me know I have an RX ready, there is no message--just five seconds of nothing. Why bother?

Target ran an ad in their weekly newspaper insert in the Mobile Al. paper for Zyrtec 30 plus 10 tablets. I went to purchase them and the pharmacy did not have them and didn't know about them until they looked at the ad. They made no effort to correct this.

I called customer service the next day and the person I talked to called the store and they said they had some on hand. I go back to the store and the Zyrtec they had saved for me were the 30 count tablets. I called customer service again and the person said they were online and gave me the number to find them. I went online and the ones there were 30 counts also. I have averaged $550.00 a month at their pharmacy and they act as if this is no problem. I took the ad to Wal-Mart and they honored it.

I have been trying for months to get my records of co-pay on my prescriptions from Target for the years 2006 and 2007 to send in for the AWP TRACK 2 CLASS 1 Settlement. I was told they did not have my records. I sent information to the AWP that I was on Program since my transplant in June 2004, so they gave me more time to find records.

I again called Target Pharmacy #0171 and they told me they could not find my records. I went to the Pharmacy #0171 with statements from Medicare and Blue cross Blue shield of Montana and told them I need proof I got these drugs of, I will report fraud. They then printed out all the meds purchased with no co-pay amounts or insurance amounts paid.

I called back and they said give them a few days, I went back a few days later and got another print out saying I paid $0 co-pay. I have some receipts that show I paid up to $175 co-pay on Cellcept and $129 on Prograf for one month and different amounts for other months.

The dates on the receipts I have do not match the dates on their print out and the amounts do not match my receipts for the date close to theirs. I filed a complaint with Target that has not even contacted me 3 days later and all the Pharmacist said is why do you need us to find your co-pay if you have receipts and good luck getting them.

I have proof Medicare and Blue cross Blueshield of Montana paid Target and a few receipts that I know are for Prograf and Cellcept but the high co-pay Target was charging me and now they have no record of that even though I have thousands of dollars of checks written to Target. I was so mad at Target in 2005 and in 2007 I purchased very little at the store and have not even shopped Target since I transferred my Prescriptions elsewhere.

I want my records of co-pay from Target Pharmacy how can I get them?

I had 6 prescriptions filled at Target on Irvine and Jamboree, and every time my doctor puts in the prescription, it's never ready for pick-up. Give me 20 minutes. I thought this was the reason why my doctor called it in earlier, so I don't have to wait. This last time, my doctor called it in 2 hours ago. Nope, please wait around for 15 minutes. She called it in, so I don't have to wait around. I gave you guys two hours to get it ready. That's it, Target Pharmacy, I will take my business somewhere else. A ten minute trip to go pick up my medicine, turned into an hour trip. I guess Target Pharmacy doesn't think customers have anything better to do than wait around for them, to do their job.

A long time target consumer put in an awkward position with a horrible attitude pharmacist team member. The normal culture of the pharmacy area is generally friendly and professional until the current pharmacist came along. She totally disregards the auto-fill. She has never done an auto-fill since she started back there a few months ago. She has replaced all the team-members who were more professional than she is herself.

My husband & I get our prescriptions filled at Target all the time and we use the automatic refill service.

Last month he picked up all the prescriptions at the beginning of the month, and accidentally paid for one I no longer take. It was over $35 and of course, we couldn't get a refund!

Now my Neurologist has ordered a new medicine; and when my husband tried to pick it up the pharmacist, said he didn't want to fill it because it was similar to the one I'm no longer taking! He would only give me eight pills because he wanted to discuss it with the doctor! I have just taken the last pill and he still hasn't talked to my doctor! I just called and told him I was sending my husband back with the entire bottle of pills; which should never have been picked up to begin with!This will show him I'm not taking both pills!

He said my husband shouldn't be picking up my medicine because it's against the law! I've never heard of that one before! Are sick people supposed to go to the drug store, and spread germs around, throw up on the floor or pass out because they need prescriptions filled?

I suffer from Fibromyalgia, and I cannot physically walk to the pharmacy to get my own pills. That's just ridiculous!

I expected a bit more compassion from the manager. I told him we were living on Social Security, and the price of gas is terrible. I thought maybe he'd offer a gift certificate for a few dollars since it wasn't our fault the pharmacist didn't fill the order.

I guess the pharmacist wanted to be a doctor when he grew up, but never made it that far!

I'm totally disgusted with the whole incident!

I have been getting several of my prescriptions filled at Target for over two years. Two days ago, I went to get one of them filled. The drug is a controlled substance so I have to get a new prescription every month from my doctor so she gives me two at a time and when one runs out, then I have the next prescription. So for this same drug and the prescription exactly the way it has always been for over two years, when I dropped it off to be filled while I bought groceries I asked if they had a sufficient quantity on hand and was told yes. So I was getting groceries when they called my name over the P.A. and this different pharmacist who I later learned (Crystal is her name) is actually the supervisor of this Target pharmacy. She told me she could not fill the prescription because my doctor wrote it wrong. Then she started on about tablets and capsules and blah blah.

Anyway, I said well then please call the doctor and she said "I can't" (I won't would be more accurate). So basically she tells me she won't fill this drug that I have gotten there for over two years and she won't call to get her question answered. I abandoned a cart full of groceries and left. I went to another totally different pharmacy (not Target), gave them the prescription and they filled it within 15 minutes with no hassle. So obviously Target filled it before and then this other pharmacy filled it but Crystal, the supervisor, refused (she kept saying It's against the law for me to fill it). I was having other ongoing problems that day and really didn't need the hassle or the annoyance. I was so furious I never even thought to point out that if it was breaking the law then Target had been breaking it every month for 2 years.

I called two days later and talked to another pharmacist and he got out all my old prescriptions and apologized and said he saw that the problem was the doctor wrote it for tablets but the drug name (not generic) came in capsules. It seems the capsules are timed release. Based on this other pharmacist's reasoning power he was able to figure out, as every pharmacist had before, that it was indeed supposed to be tablets as written and not capsules and he knew that because the prescription of mine is for 7 pills a day throughout the day and it wouldn't be written with timed release capsules as it would be an overdose. Plus he said if he had questions he would just call the doctor. I said I asked Crystal to and she flat out refused to call the doctor. So she (this supervisor, no less) couldn't figure out what everyone else managed to figure out previously and she wouldn't call my doctor, in essence leaving me without my prescription.

I will never ever fill one more prescription at Target if that is the mentality of their supervisor. This older pharmacist I talked to said he was going to take it upon himself to move it up a level to Crystal's supervisor so they know the kind of unacceptable behavior, rudeness and unresponsiveness to my requests that they can expect from this "Supervisor" who is apparently young and "upwardly mobile" despite the fact that she doesn't know what she's doing. Target apparently advances not the people with the knowledge but the Young and Up and Coming.

Give me the tried and true experienced people every time and save me from supervisors (who don't deserve to be) every time.

Target Pharmacy completely screwed up my doctor's orders for my prescriptions. On June 7, my doctor prescribed four medications with 90-day refills and consolidated all the prescriptions to Target Pharmacy, Reston, VA. Previously, 2 prescriptions had been at Safeway and two at Target on 30-day refills. My wife picked up the prescriptions on June 12. She was able to get only 3 prescriptions, two with 30-day refills and one with a 90-day refill. This one with a 90-day refill was not covered by Target's savings program and cost $83.00 rather than $10.

The fourth medication was not refilled, but they said that it was not eligible for insurance coverage, even though it had never been filled by Target and had not been refilled by Safeway. Target was 0 for 4 on accuracy. On June 13, I tried to take back the medications to Target and was told that they cannot take back medications, even though the mistakes were their's. So I went to Safeway and got the fourth medication refilled for 30-days at a discount rate. I will move all my prescriptions from Target.

I went to pick up my prescription for Adderal and found out it was $500 which was $80 more than Wal-Mart. I did not have enough money since I was not getting paid for a few days so I left. My wife said they may split the order, this way I can have my meds for the weekend. So I called them and they said, "Sure you can get 1, 2 or how many you need."

I got there and they said they could not do it but if I did want 30, then I won't be able to get the rest without a new prescription. I said fine and they said it was more since it was a lower amount of pills. I said give me 30 pills. The said 30 pills cost $200 that comes out to $800 for the same 120 pills that I would have paid only $500 for. Are you kidding me? That is a $300 mark up. No wonder, people can't afford medication.

They are worse than the mob. What justification is there for such a mark up between 30 pills and 120 pills? No! I have to go without medication until I get paid on Tuesday. I was more than willing to pay a markup but I refused to be extorted because I am sick.

I went to this Target pharmacy to fill a non-refillable prescription. But this pharmacy has failed to dispense the correct quantity of the medicine for the full course of the treatment. We still need to take this med for a few more days and the bottle is already empty. I have to scrape the bottom of the bottle to get enough to last until the pharmacy opens in the morning. I have to get a refill for this med, which costs about $20. But more importantly this mistake could really cost the health of my child.

I have a birth defect called spinna biffida and I also have degenerative injuries to my back and Arthritis. I use the same Target pharmacy my mother does. Even though my mother pays, none of my medical expenses and is not my caregiver, she is my landlord. She has become friendly with a pharmacist who has had many conversations with her discussing my use of pain medication and discussing its addictions and other health problems due to using pain medication. He has never said anything to me about my medications being addictive or possible issue's they could cause in the future.

I don't see his conversation with my mother to be in anyway appropriate since I am in my 30's and my mother has never paid one of my medical bills. Yet, his chit chatting with my mother over my doctor's prescription's at his pharmacy has put in risk my having a place to live. How is it responsible and what kind of privacy is being respected when he is counseling my mother about my medical situation's, yet he has never counseled me in this way.

If there was any need for concern you would think the man would have had a conversation with me. Yet, he speaks with my mother sharing all of my pharmaceutical information without respecting any kind of privacy, as though he is talking with her about her own pharmacy uses. If doctor's have Hippa to protect their patients rights, I think pharmacies should have some kind of pharmacy privacy rights for their clients. I may lose my living situation due to his conversations with my mother/landlord about the addictions of pain medications. It has also hurt my family relationship since he has made me look like some kind of drug addict in my mother's eyes.

My doctor prescribed cough syrup with codeine. Generic for Phenergan with codeine in syrup form. The directions read take 5-10 teaspoons by mouth every 6 hours as needed for cough. That amount seemed a bit high. It came with a syringe type of dispenser and it only went to 10 ml or 2 teaspoons. I looked at an old bottle I had of the same prescription and it should have been 5-10 ml, not teaspoons. What if I didn't notice? What if others were given the same amount? It's habit forming and that is a definite overdose.

When I called to make sure it was open the next day, Dec. 21, I was told that it was. The problem the day before was that the pharmacist who was supposed to be on duty lives an hour away and couldn't get in. Why didn't Target's management plan better and have a backup pharmacist? It's not like they didn't have plenty of warning about the snow.

I called the refill phone number for a refill of ,citalopram,a antidepressent,for pickup the next day. I left my number and a message to call if any problems occured. The next day I went to pick up my medication only to find out it wasn't in stock and it would me ordered. I am disabled and was not happy to hear this,especially when I received NO PHONE CALL AND ITS HARD FOR ME TO GET AROUND,NOT TO MENTION THAT I HAD RAN OUT OF MY MEDICATION.

I asked for the manager, he was on vacation,I asked who was in charge,answer,"I DON'T KNOW" was the response. I said I have bad side effects if I can't take my meds on time,the pharmacy tech just said ,"DON'T GET MAD WITH ME, ITS NOT MY FAULT", so who is at fault? this is serious folks, so what do I do now?
THIS ISN'T THE FIRST TIME I HAVE HAD PROBLEMS WITH THIS STORE!

I MOVED HERE LAST YEAR FROM,ROSEVILLE MINNESOTA, NEVER HAD ANY PROBLEMS,PEOPLE HERE REALLY DON'T SEEM TO CARE.

About a year ago my boyfriend was hospitalized for heart failure, he had been laid off from his job and had no health insurance and was finally approved for medicaid. we were advised to go to target pharmacy for his medications. we went twice and both times they said he was not covered by medicaid. not knowing what to do, and not wanting him to be without his medicine..we paid out of pocket.(i then promptly changed to rite aid pharmacy and have not had any problems). I submitted a medication payment reimbursement form to medicaid and received a letter from them saying they could not reimburse me directly they had to pay on a claim from a pharmacy.

so, i contacted the target pharmacist and explained the issue, gave her a copy of the letter from medicaid, which says he was covered on the date we used target. i asked her to file with medicaid as they directed. she says that according to her computer his claim is still denied, he isn't covered. (untrue b/c he gets his meds no problem at rite aid). she said she would contact her boss and to make a very long story short, it has been months and i keep getting the same response from her.

i called the corporate office and have had limited success with the "guest services" department. they have told me they can only do so much because of the privacy issues involved, but have refused to give me a phone number or email contact for anyone in the corporate pharmacy department. in addition the pharmacist at the philadelphia store refused to give me her boss' number. i am at a loss of what to do. we paid over 500 dollars out of pocket and my boyfriend is still unable to work so that amount of money is quite a lot to us. if you can offer any advice i would appreciate it.

To buy their Cold Head Congestion (24 caplets) the cashier had to scan my driver's license, even though the ingredient is Phenylephrine and it says right on the box "Does not contain pseudoephedrine", which IS controlled.

1st email I sent.. On July 8th, I called the pharmacy to get a refill on my medication. The person that I spoke to was Ellie, and she told me that I already picked up this medication on the 28th of June, and I told her that this was not possible. The last time I was there was was on June 14 to pick up my Cymbalta. She looked into this and spoke with security, and she told me that she knows that it wasn't me that went to pick up the Alpralozam. Ellie said that it was given to someone by accident.

When I called the following day, I asked for Ellie, and Michael the pharmacist knew nothing of what happened the day prior. There was no note left for him regarding my medication. I sent Target an email on the 8th of July, and I did hear back from the manager of the Novato store, Scott S. He apologized, and he said that he'd get back to me in a few days regarding this issue. Scott called me on the 14th of July apologizing again for what I have gone through. He had with him on the phone a lady, a name that I didn't write down, and she heard my whole story.

Scott said that he'd take care of this issue, but it was never done. Before this person got my medication, I had 2 refills left. When I went to get the refill of my medication on the 9th of July, it said that I had 0 (Zero) refills. Scott stated that it was a mistake that the pharmacy did in not putting it in the system twice, and Ellie told me that it was given to someone else. I went to the pharmacy last night, and I was told again that I have no refills, so I got really upset, explained myself to the girl there, and I asked for her to get a manager for me. The gentleman told me that he'd email Scott regarding this issue again, and I never heard from him, so I called this morning at 10:30 am, and I left him a message.

When I didn't hear back from him, I called again at 11:56 am. The operator told me that he was in a meeting, but I told her that this was urgent, and he was supposed to take care of this matter a month ago. I spoke to Scott, and he told me that he's in a meeting, and that he'd get back to me this afternoon. It's already 4:10 pm, and still no call from this manager!! What do I need to do to get this taken care of?? Why did Scott lie to me and tell me that this matter was taken care of? I would like for someone from corporate to call me, because I'm really upset over the whole situation, plus I have more complaints regarding the pharmacy in Novato. I want to file a complaint against Scott as well for not following through and keeping his promises like he told me! I'd appreciate it if you can call me right away. Thank you for your time and have a wonderful day!

Rose Loretta Walker 2nd email sent... Hello. I sent you an email earlier today around 4:20 pm regarding a problem that I've been having with your pharmacy and your store manager, Scott Smith. He promised to call me back this afternoon, and it's now after 10pm pst.

Your store manager is trying to avoid me, because he knows that I'm upset that he didn't do what he promised to do a month ago! Your store manager is incompetent, and he should be replaced with someone who really cares about their customers!! My dad was right when he said that there are 2 kinds of people at work. One, the one's who love their job and do a great job, and two, one who's only there for their paycheck. Scott Smith falls under number two! I did nothing to deserve this kind of treatment, and I want an apology, a written and verbal apology from him due to the stress he has put me under! It's not my fault that someone got my prescription! It's obvious that you have incompetent people in your pharmacy as well!! I hear two different stories from an employee by the name of Ellie, and from your store manager, Scott! Ellie told me that someone signed for my medication, and Scott said that my medication wasn't picked up! Ellie spoke to security regarding this matter, so if this didn't happen, how did she know any of this information? I believe that Scott lied to me, to cover up a mistake that an employee in the pharmacy made. If someone takes the medication that was mine, and they find them dead, who do you think that they're going to blame? ME!!

My dad was a deputy sheriff for L.A. County, and he told me to never give any medication to anyone that I knew, because I could go to jail, that's if they wind up dead! I've never been arrested in my life, and I don't need to get in trouble for something that your employee or employees did by not paying attention that the medication was for someone else! This doesn't look good for your corporation as well, and you could be sued millions by the family who lost their child! This medication that was given to someone else is a controlled substance, and anything that's a controlled substance, whoever comes and picks it up should be asked for I.D. If you had this kind of policy, I wouldn't be missing a refill!! It's not my fault that someone didn't do their job correctly! I asked the pharmacy to put in the computer to ask for I.D. when I come and pick up my medication. Please check into this, and please feel free to call me and ask me any question you want. I just want this taken care of, and to get my one refill that I didn't get. You have cameras and signatures from those who pick up medication, and you will see that it wasn't me, just like Ellie said. I don't know what store she came from, but it sounds to me that she was filling in for someone, because when I called the next day, no one seemed to know who she was. I'd appreciate it if you can call me, because I won't give up on sending you emails or calling your store! Once I get this taken care of, you'll never hear from me again! Hope to hear from someone real soon. Thank you and have a wonderful day!

I just moved to Hattiesburg, Ms from Baton Roug, Louisiana. I was using Target as my pharmacy and had my prescriptions brought to them. This pharmacist was rude and asked me why i was taking what i was taking and what was my diagnoses. I told him to call my doctor if he needed to know. He had the information but asked me anyway in an insulting way. Is this legal?

I have been going to this pharmacy and getting all of my medications filled here for several years, including Oxcontin. Every month, I have to visit my doctor; and every month, he writes the script, which I take to the Target Pharmacy to get filled with no problems or complications until Wednesday, 7-15-2009. The young lady who said that she is the new pharmacy manager, told me that she couldn't order the medication, because she's not authorized to order narcotics.

I suffer from multiple injuries and fibromyalgia. If she's not authorized, then why is she there? The real question is if this is not personal, then how are other people who have narcotics getting their prescriptions as well. Are we all on hold? Why would Target hire someone who can't fill the usual prescriptions for regular customers?