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Consumer Affairs


Is this your Business?

Sanofi-Aventis


Consumer Complaints & Reviews

They offered a $20 rebate for every prescription of Nasacort AQ. I tried to take advantage of said rebate. What a nightmare! I have probably put in about 12 man hours trying to collect my rebates. I had 12 rebates coming. They only owe me one still, but it's been like pulling teeth to collect these. Obviously their plan all along has been that maybe, I'll just give up and go away, but it's the principle. I will never do business with this company again.

I had been on Ambien for many years, and took it on nightly bases (as prescribed). When I was first prescribed Ambien I had many episodes of sleep-eating, which in time subsided. I was not informed by my doctor that sleep-eating may be a side effect of any of the medications I was taking.

Then I had a horrifying experience one night when I awoke approximately seven miles from my home a little after 3am - not knowing where I was. All I knew it that is was very dark, no lights could be seen, I was one a two lane road, nothing looked familiar, and I was driving. Totally confused and scarred I immediately pulled off on the side of the road to try to gather my thoughts as to what was going on. I had on my night clothes no shoes, but I did have my purse and thankfully my cell phone was in my purse. I was so frightened! Where was my husband? Here I am alone, in the dark and it was after 3am according to the car clock.

I called my husband first at home, then on his cell phone then at home again and received no answer. Total terror set in! Where was my husband? Where was I? I called 911 on my cell phone not knowing they would be able to trace my whereabouts via my cell phone, but thankfully they did. I dont think I ever shook so bad in my entire life! I was terrified, confused, embarrassed, humiliated, but thankful that no one, including myself was injured or killed. I told my husband not to discuss what had happed with anyone not only because of the embarrassment of what had happened, but in fear of people thinking (including myself) I was losing it going crazy or maybe the start of Alzheimer.

My husband did insist that I discuss the incident with my doctor she informed to stop taking Ambien. Since I stopped taking Ambien I have had no other incidents, and we no longer hide the car keys at night. I really appreciate you running this story, and getting the word out about the side effect of this medication. I just wonder how many cases go unreported due embarrassment, or not understanding it could be a side effect of a medication they may be taking.


I was put on the medication Aralen (chloroquine) for systemic lupus. A side effect of the medication was possible retina damage to my eyes. I faithfully had my eyes examined every six months as directed per my rheumotologist. I developed problems in February 1999. I went directly to the eye doctor who sent me to Madison to a corneal specialist who sent me on to a retina specialist. As it turned out I was developing central vision loss. I immediately was taken off the medication.

I have progressive retinaopathy with the central vision loss. I go to the UW in Madison. They tell me my eyes are still showing progression of vision loss. I feel since the equipment that was used for testing this type of eye problem was not adequate. Now they have a test called an ERG. This is similar to an EEG used for electric impules in the brain. This test provides a computerized chart which shows even subtle changes.

I have contacted this company twice with no response. I even sent a certified letter with medical records enclosed and a letter from Dr. Zeith explaining that prior to taking the medication I did not have any such damage to my eyes. I am unable to drive, do the jack and box effect and I am a registered nurse who had to give up my career.

I have a 21 inch monitor my husband bought for me so I can use the computer. It was from a school for impaired vision students. I get frequent headaches and very depressed. I am afraid I will continue losing vision becasue it has not stopped at this point. The chloriquine toxcity can stop at some point but mine has not. I have been off the medication since March of 1999.

I am told I am famous and my case is taken all over to conventions for any treatment. The sad thing is that there is no treatment at all for this. I take Lutein and vitamins as suggested. I was told I maintained my bullseye vision probably because that part of our eyes has more lutein than the central area. The scary part is will this ever stop. I am losing more vision and even with corrective glasses i am losing acuity as well.

I don't understand why this company doesn't think they are reasponsible for a medication they manufacture. I wrote them thinking maybe they would be interested in knowing I was a compliant patient who faithfully keeps my appointments. I also thought they may want to see what the medication has done to me. I feel like consulting Dateline or 20/20 to warn others about the medication. The eye doctors told me from the UW that the Rheumotologist are worried about this drug especially since my case has come up.

This is very unfortunate. Sharon should immediately stop corresponding with Sanofi and should instead find the most aggressive trial lawyer in Madison or Milwaukee who specializes in medical malpractice and product liability. The drug company and doctors will say that she was warned that retinal damage was a known side effect and that she knowingly assumed the risk. If she is to have any chance of being compensated for her loss of vision, she must retain the best trial attorney she can find.


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