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RiteAid Pharmacy Errors, Problems

Gabriel of Sacramento, CA April 9, 2009

Gabriel of Sacramento CA (04/09/09)
There have been many mishaps. I had to go without pain medication after a serious motorcycle accident. I got numerous excuses and no apology. I was told well, life don't work out that way sometime over and over again. I have had to take my Rx's back to my doctor on 5 different occasions because they refused to call the doctor. My fiance is now without medication, even after I went in and asked them if they had the medication. When I went to pick it up, they didn't have it. Here is the scarry part. I was asking for a medication named dilauted that was filled under my fiances name. He came back and said I don't have a medication for a person named dilauted, only Pamela.

Left in severe pain with out any regard for them being responsible to fix the mistake. Time and gas used to fix what they refused to fix. Paying extra when they didn't fill the Rx fully. Possible physical damage to my fiance if they don't have the medication correct today!

Thomas of Brooklyn, NY March 20, 2009

Thomas of Brooklyn NY (03/20/09)
I went to get my Prescription fill and because I couldn't afford the co-pay at that time my medication was refuse. And I end up at the ER all night into the next day.

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Anoyams of Lindenhurst, NY March 19, 2009

Anoyams of Lindenhurst NY (03/19/09)
i went to the pharmacy because my 2 year old daughter had doubel ear infections. i was filling a perscription for amox liquid. i was told to come back in an hour. i waited in the store because my child was miserable and i needed it asap. i told the women that n she told me there are people ahead of me very nasty. when the hour was up i stood on a very long line. when i got to the counter the perscription was still not finished. i was forced to wait another twenty min.

then they finally called my daughter name over the loud speaker. i was shoked when i got to the counter n the medicine in side the bottle were very large horse pills. i said to the women ringing me up this is for a 2 year old. she then turned around got nasty with the pharmacist who made the mistake an told he enoug is enough this is the wrong thing. again u amde a mistak. i was mortified that the chashir had to check the pharmicist because she kept making mistakes

i finally got the right med but it was very expensive. when i got home i then noticed they never put it through my insurance. i called them n they told me to brig it back n they woud refund me. i did not go back nor will i ever use rite again. this was the final staw. they had made made mistakes may times scince the two stores merged. the store should be shut dowd. there is always people compling about something when i go there and i use to be there alot being that i have 5 kids

Mrs. of Grand Junction, CO March 18, 2009

Mrs. of Grand Junction CO (03/18/09)
March 17,2009 My Dr. Fax a prescription at 3:pm. I called the pharmacy at 3:30 Carol told me it would be ready for pickup in 1 hour. I've had trouble with them before so I gave her 2 extra hours. My husband who needs to begin taking this for a test tomorrow went to pick up and she said wasn't ready he came home 15 minutes later she calls and says she doesn't have it we would have to go to safeway pharmacy she fax it to them and we finally pick it up at 7:30 pm. I will not be trading at Rite Aide pharmacy again. We have never had dealings with such incompetence as this with any other pharmacy. We will have to notify our Dr. first thing to reschedule his procedure. SO THANK YOU VERY MUCH RITE AIDE PHARMACY FOR HIRING SUCH INTELLIGENT EMPLOYEES, AND MY YOUR OTHER CUSTOMERS FOLLOW US AND YOUR BUSINESS CLOSE.

Paula of Raleigh,, NC March 13, 2009

Paula of Raleigh, NC (03/13/09)
After hearing an add on TV that Rite Aid would match the generic prices at Walmart, we switched all our prescriptions to Rite Aid. This first time they fill the prescription from Walmart they did match the price, after that they charge their regular price unless you question them. Then they have to call Walmart to verify their price and then change the price. This means you wait while all this takes place. The sad part is my parents are very old and sometimes forget to ask about the price since they never had to at Walmart. I hate to switch back to Walmart since the Rite Aid is only a half a block from my house and Walmart is about 7 miles. Shouldn't this be considered false advertising?

Other then being charge too much for a generic that they promised would match Walmart, no physical damage.

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