RiteAid Pharmacy Reviews

RiteAid has filed for bankruptcy. Today I went in to a Rite Aid pharmacy to pick up my medications. The line at the the pharmacy register was at the back of the store. The customers in line were not picking up medications. They were buying what was left on the shelves, i.r., General merchandise. Since when does general merchandise come before medications, i.e, health and well-being.

This is a negative review for the Rite Aid pharmacy #00390 in Randallstown Md. The pharmacists working there are very rude (especially ** and **). Will be transferring all of my medications to another pharmacy. Glad to hear that all Rite Aid stores will be closing... Should not have to deal with jerks just to have a simple order filled...

OK update Katthy. The pharmacist from the Rite Aid on Walnut was amazing. She addressed that it was their fault and actually gave me a phone call and apologize and it’s things like that that make me wanna come back. Also the gentleman I did didn’t get his name. I wish I would’ve. He’s there all the time too. He loves dogs and he saves them and he was so amazing this morning and I wanna thank both of them for showing Support because it is scary out there already needing a prescription and having questions and she addressed that they were wrong. Thank you Katthy

By calling the pharmacy to let them know the prescription is covered by the medical, the person name Julie answered the phone as I was explaining why it was rejected at first but after my doctor called them got an approve the prescription, she said, "Let me finish. You should pay for it," as I try to tell her I just got a message from my doctor, she said, "Don't cut me when I am talking to you," she called me rude and more, I decided to hang up and complain about unprofessionalism.

My disabled, elderly client just moved to the area a month ago and switched to Rite Aid pharmacy since it's the closest to her home (mind you she doesn't drive). It's been a headache since. This place can't even fill a prescription after a week and a half. They keep using the excuse of being understaffed. My client is diabetic and completely out of insulin!!!! We called it in over a week ago! We went last week to pick up her prescriptions and they filled 2 she had plenty of and never asked for those prescriptions to be refilled. Then two of the ones she did request to be filled they never refilled and still a week later haven't refilled!

The pharmacist is ill equipped at her job, unhelpful and unfriendly. The cashier working in the pharmacy is also ill equipped at her job, unfriendly and unhelpful. There’s a reason why this pharmacy continues to get poor reviews. It’s the worst pharmacy in LA.

The service at the RiteAid on Eastern Avenue in Bell Gardens is very bad at the Pharmacy. The young ** girl typing in the medication is very rude and very unhelpful. She has been this way on many trips to this Location. I have filed complaints with the Store Manager and the Assistant Manager, they are of no help in dealing with this young lady. I also called their corporate HQ and sent emails. I believe they don’t care when dealing with seniors or aging people. I am over 75 years old and waiting over one or two hours hurts me standing.

I have been waiting for 6 weeks for a prescription to be filled. I have asked several times about this and all I get is the runaround. They tell me another store in Fresno has it but they refuse to send it to them.

Dropped off a simple MD-written prescription. The young male staff member was CLUELESS. He disappeared, returned and said we should check back THE NEXT MORNING (for an urgent Pain RX). The next morning I called. They had done NOTHING since the imbecile staff member had not ASKED US about our insurance. Told him we were paying cash. SIX HOURS LATER, nothing (despite their promise to text us). They are a total disaster area. Never again. Wishing Rite-Aid a happy "hedge fund" bankruptcy.

Redmond Oregon Rite Aid is horrible!!!! They have a 10 day waiting list to just fill prescriptions, and trying to call to request a RX is impossible. They Will Not!, answer the phone… I was told they were too busy to help me so I have changed Pharmacies and would recommend anyone else needing prescriptions in a timely fashion do the same.

Since when does the clerk who takes your money and gives you your meds also work as a pharmacist counting pills and putting them in a machine especially without gloves since he's been touching money all day. The days of my family getting prescriptions at the Belmore NY pharmacy are slowly coming to an end.

Riteaid Pharmacy in Tiffin, Ohio is in need of a good scrubbing! The floors, counters, pickup window, person at the register looks like they haven’t washed their hair in weeks. Even the hand sanitizer jug is filthy! I am referring to the pharmacy only, the rest of the store is fine. To think they administer immunizations in this area is unbelievable!

This is for the pharmacy located at 807 S. 4th St. Hamburg, PA. They told me my scripts couldn't be filled for 2 more days. 2 days came & no scripts. I had to call them to see what was going on, there was no effort to communicate on their end. They said I'm being put on a brief hold which turns into almost a 30 minute hold. So they say they need more info from my doctor, for a script I had been on & they had filled prior. So they get the info & fill them. I go to pick up & I wait while they fill the person's scripts in front of me. They don't move him to the side or anything, but ** DOES stand there & talk to him while I wait. Another women actually left because they told her to wait 10 minutes and she was still waiting after being there a long time..

It's no surprise that Rite Aid is in financial trouble. But don’t blame it on the Drug issue. There is a corporate management problem because, for some reason, around May 2023, they changed the packaging for a Rite Aid product I ordered for store pickup. It's still in the store the smaller size still can be ordered online, but the larger size cannot. I brought the issue to the store manager and customer service. It's not a store issue. I have repeatedly sent copies of the bar code and shelf tag to customer service. A case is opened but the problem still isn’t fixed. I wonder how many other products Rite Aid sells that are not in the online store.

Whoever designed Rite-aids apps and computer systems can not do basic math. And speaking to a pharmacist to show them the error does no good at all, because whatever the A.I. overlords say is the end all to beat all. RiteAid does their prescription refills by a calendar month, not days. So if they give you (what they consider to be a controlled substance) prescription, and it is for 30 pills, and the month has 31 days, they will not refill it by the 30th day, but in fact leave you one day short. So do the math. 12 (months) X 30 = 360. By riteaid's math works out correct for a medication you are NOT supposed to miss one day of in a 365 day year. By "basic math" rules, that leaves you 5 pills short in a year.

This writer purchased an item thru Rite Aid online which was not used and tried multiple times to return within the 90 day period they advertised on their webpage. Vendor never replied back with a return label as promised, having to dispute charge thru my bank entity to address my request. Vendor proudly denied the dispute and added they are rated 3.7 out of 5 in customer satisfaction in customer affairs, no wonder. If they stood by their word, they would indeed have a much higher customer satisfaction rate. Rite Aid's customer service and satisfaction really left I lot to be desired for this client.

My pharmacy released my PHI to an individual without any authority to do so. There was no active investigation going on and there was never any subpoena, warrant by any judge and this disclosure was without my knowledge or consent.

January 2023 I went to add cash to my Cash App to pay a water bill, I get in store pull up my Pp, then selected RiteAid and gave them the QR code to scan. They scanned it but then the cashier proceeded to do something for another customer. So I gave my 120 in cash. He (the manager) gave my receipt and I left. 2 hours later I still do NOT have the money reflecting on my card, so I call Cash App they and they explained there is a transaction but it is incomplete so I would need to go back to the store and have them finish the transaction.

Response from the owner. "We are very sorry to hear about your experience, Damien. It’s our goal to make sure every customer receives the best possible service, and we are saddened this wasn't your experience with us. Please contact our Customer Care department by Twitter DM, Facebook PM, phone at 1-800-RITEAID (1-800-748-3243), or by email at customer.service@riteaid.com if you're open to discussing this further. Thank you."

I have been getting my senior dog's prescription filled at Rite Aid at 4245 Holland Rd. Virginia Beach VA and have had no problems until Jan 20, 2023. I took the prescription from my Vet to the pharmacy as usual explaining to her that the prescription needed to be filled in tablet form as the prescription stated and to please not substitute the liquid form as happened once before. The young lady took the prescription and looked up the account and showed the on duty pharmacist to ensure they had the tablets. After discussing it with the pharmacist she brought the prescription back to me and said they could not fill it because the Vet had not written my address on it and they could not write it on there. All of the prescriptions I have had filled there never had the address written on them so I asked if something had changed from last month when the same exact prescription was filled at the same exact pharmacy.