Due to Walgreens no longer working with my insurance, I had no choice but to go back to Rite Aid. Actually, the exact same things that happened in CVS happened at Rite Aid. My concerns are the pharmacy should not be ringing up retail. I have done it and I appreciate it but it takes time and attention away from a very serious duty, the administration of prescriptions.
Secondly, all but a small handful of people working in Rite Aid Pharmacies do not conduct themselves as business professionals. I stopped counting the amount of times I have to correct them and get them to look at the correct prescriptions. Case in point, I had a refill for Lipitor and when I arrived, they commented, wow you haven't had that filled in a while. I thought to myself that is not true. When I got home, I noticed that my old address (five years old) was on the bottle. All of my prescriptions have my new address including Lipitor, so what are they looking at.
Also, almost each time I get a refill I must remind them that I have name brand on certain items. It seems that they always lean towards what the insurance provider pushes. My issue with this practice is if my regular doctor prescribes a name brand and my insurance does not want to pay, I need to get a call so that I can decide if I pay out of my own pocket. Or, contact my doctor to inform him that generic is my only option so that my doctor is informed of the change. The pharmacy has done this a couple of times and each time I have to wait for them to order brand name which means multiple trips because they fill it with generic without asking.
All of the aforementioned is not professional business conduct and not acceptable. I should not have to keep changing pharmacies if someone would manage them appropriately. And I am not talking about the store manager I am talking about someone dedicated to legal and appropriate pharmacy practices. This is more than a matter of customer service. It's a matter of consumer safety.

