RiteAid Pharmacy Errors, Problems

Due to Walgreens no longer working with my insurance, I had no choice but to go back to Rite Aid. Actually, the exact same things that happened in CVS happened at Rite Aid. My concerns are the pharmacy should not be ringing up retail. I have done it and I appreciate it but it takes time and attention away from a very serious duty, the administration of prescriptions.

Secondly, all but a small handful of people working in Rite Aid Pharmacies do not conduct themselves as business professionals. I stopped counting the amount of times I have to correct them and get them to look at the correct prescriptions. Case in point, I had a refill for Lipitor and when I arrived, they commented, wow you haven't had that filled in a while. I thought to myself that is not true. When I got home, I noticed that my old address (five years old) was on the bottle. All of my prescriptions have my new address including Lipitor, so what are they looking at.

Also, almost each time I get a refill I must remind them that I have name brand on certain items. It seems that they always lean towards what the insurance provider pushes. My issue with this practice is if my regular doctor prescribes a name brand and my insurance does not want to pay, I need to get a call so that I can decide if I pay out of my own pocket. Or, contact my doctor to inform him that generic is my only option so that my doctor is informed of the change. The pharmacy has done this a couple of times and each time I have to wait for them to order brand name which means multiple trips because they fill it with generic without asking.

All of the aforementioned is not professional business conduct and not acceptable. I should not have to keep changing pharmacies if someone would manage them appropriately. And I am not talking about the store manager I am talking about someone dedicated to legal and appropriate pharmacy practices. This is more than a matter of customer service. It's a matter of consumer safety.

I am disabled and unable to walk into the store, but I do need products that they sell. In the past, I have called my local Rite Aid (Daleville) and explained the situation and asked if I could pick them up at the window. They have always been gracious and even told me that a friend of mine who is quite elderly and cannot go into the store could do the same. Last time I called and asked for several bottles of Milk of Magnesia, a woman who identified herself as a manager informed me that they do not allow pickups except for prescriptions and proceeded to lecture me about having someone else come in for me. She grudgingly said she would allow it this time. When I arrived, she repeated the harangue a second time. I was most upset by her behavior as well as the refusal to serve a paying customer in the future. Disabled persons do not have errand-runners at their beck and call. We have to do the best we can for ourselves. I did call customer service and was told that they have no policy and that was the end of it. I did send an email to Rite Aid and have received no response. My life is difficult enough. Is this good customer service, fiscally or from a human perspective?

I visited the Rite Aid in Ocean City. The pharmacist was alone and the phone was ringing off the hook. There were six people in line and someone was in the drive thru. The pharmacist was ringing out customers, was trying to handle the drive thru and trying to listen to someone on the phone. Even McDonald's has more help than this guy had! Holy cow! I asked the pharmacist, if it's like this in every store, and he said yes. Rite Aid has very few tech help hours available and forces the pharmacists to arrive extra, extra early and stay extra, extra late. This was mainly to work alone, doing everything, from being a cashier to answering doctor calls and filling scripts.

I came to the pharmacy at around 7.35 pm. I waited on the drop off line; it was just 1 person there that they have dealt with till 7.56 pm. She left to pick her things at the pick-up line. I was supposed to be next. A pharmacist told me I have to go to the pick-up line as well, in a rude manner. I told her I have a drop-off. She never even paid attention at me. So I went to the pick-up line. The same customer (female) they have dealt with for 20 minutes, was still there and she found out she can't pick any of the medicine she was there waiting for. Again it was my turn, I approached the table and they told me they are closing and if I want the medicine, I should come back the next day. So I was there waiting to be served since around 7.35 pm till 8 pm and I didn't even get 1, just 1 single medicine for my allergies which I need badly.

I asked a pharmacist to explain why a certain inactive ingredient was not in each wart removal product and what this chemical ingredient did. She was unable to explain what its effect is and said she couldn't find it on her search engine. I was quite unhappy since she was the pharmacist and the customer is depending on her to be able to know or retrieve the info. If I had been allergic to it, too bad!

This is not the first time I've had a problem with this pharmacy. We are told they will call your physician to renew script, never done. I have a prescription at another pharmacy and have decided to move all scripts there. Remember, the customer is counting on the pharmacist.

I contacted the RiteAid Pharmacy (New Britain, PA store) to request a refill on Sunday, April 1, 2012. I arrived to the store about 30-45 minutes after the call, and the male individual working at the pharmacy informed me that my prescription could not be filled as I am now required to do mail-order prescriptions. I was confused by this as my prescription was filled January 27, 2012, and at no time was I informed that the filling of the prescription would be completed that time but could not be done the same way in the future.

I recognize that I need to be more aware of changes with my insurance; however, I was under the impression that I would need to do mail order for a 3-month's supply and my medication is only ever a 30-day supply. I feel that if the pharmacy is willing to make an exception one time, then this exception should be clearly communicated and it was not.

Back to April 1, 2012, I was clearly confused; and rather than allowing me to collect my thoughts, the male individual proceeded to ask me if I take the medication regularly, noting the last time I submitted a prescription. First, he was discussing my personal matter at the counter, and everyone around could hear the conversation. Second, it is not his concern how frequently I take my medication. That concern should be addressed between my doctor and my self.

I responded to the question quickly to move the conversation away from a personal topic, as I was very uncomfortable with my personal information being discussed in a public area. Then the male individual proceeded to comment that he does not know who handles my therapy, my parents or my self, but the doctor needs to be contacted.

Now my level of uncomfortability had increased to anger. I did not appreciate the male individual judging my situation based upon how I look. I am a soon to be 27-year-old, employed woman; I handle my own medical concerns. So I was quite offended to find out the male individual had been making judgements or assumptions based upon my youthful appearance. I would also like to point out that again this comment occurred at the same counter, still in a public area.

I submit this concern out of anger for how I was treated and in the hopes of preventing such an uncomfortable, frustrating situation happening to customers in the future. This male individual clearly needs to be trained again or rethink his position if he cannot respect privacy laws related to heath matters and not control his self from making assumptions about one's circumstances solely based upon appearance.

I would appreciate if this male individual is addressed for his poor behavior. Please note that I continuously noted it was a male individual as I did not receive a name for him and the only other person working at the pharmacy that day was a female. I want to make sure the correct individual is held accountable for his inappropriate and inconsiderate behavior and comments that occurred on April 1, 2012. Thank you.

I purchased at the Rite Aid Pharmacy in Chapmanville, WV on February 28, 2012, a prescription of Proctofoam-HC Foam. I used the medication as directed and apparently there was a problem with the canister because I could only use the product 2-l/2 times. I talked to a person, male, in the pharmacy and he advised me that if it was a problem with the manufacturer that he could not replace the Proctofoam-HC Foam. I tried to get another prescription of the product and my health insurance provider would not pay for it. The pharmacy advised me that I couldn't get it for 15 days. In my opinion, if Rite Aid sold me a defective prescription of Proctofoam-HC Foam, they should have replaced it and took it up with the seller of the product. If this is the way Rite Aid does business, I will never buy another prescription from them. They don't guarantee what they sale and this is bad business. This was not an inexpensive prescription. I will also let all of my acquaintances know about my experience with Rite Aid Pharmacy.

The Rite Aid Pharmacy on 2715 Parade, Erie PA, is incompetent! Several times, I called in my prescriptions, and I get a phone call stating they are ready. When I go to pick them up, they either can't find them, or say they never got the order! I'm diabetic. I called in 2 types of prescriptions for diabetes, and got 2 phone calls, stating they are ready for pick up, and go there, and they're not there! This happens all the time! I also went there to pick up a prescription for Vicodin 10-500, and when I got home, it was under another Joseph's name! I called the pharmacy, and they told me they found mine, and to bring it back, and they would swap it! Really? Now, I will be on my second day without my medicine, until they figure out what they did, or find it, or fill it, because they got it wrong again! This is **!

I took my wife's prescription to be refilled, at my local RiteAid Pharmacy in Charlestown, Indiana. This is a prescription which I have had refilled many times at the same pharmacy. I brought the filled prescription home to find that the medication did not look like the medication that my wife had been taking over a period of time. By this time, the Pharmacy had closed, so I could not get an answer to this problem, thus my wife did not get her medication that night.

The following day, I too the medication back to the pharmacy and was told "Oh, we should have put a green sticker on the bottle indicating that RiteAid had changed drug Manufacturers for this medication, so therefore it is the same medication. See it is the same color." I asked, "How am I to know in fact, is this the same medication that she has been taking and not an error on your part?" Then the pharmacy Tech said, "Look on the bottle, this is the number on your prescription" Unfortunately, it was the same bottle that I had brought back for a refill. The Pharmacy tech made no attempt at an apology and I am still left wondering whether my wife is taking the proper medication or an erroneous medication of which RiteAid would not admit too. What are we to do but give my wife the medication and hope that RiteAid is telling me the truth?

This has to be the rudest, most non-customer friendly place I have ever been. I have come up to the service window and found customer information in the bin outside and no one at the window. That time, I wound up driving around to the store entrance and going in and finally after 30 minutes and no one else there in line got served. I talked to the store manager about the information out in the window and it was still there when I left. This time trying to get prescriptions my wife was told they were not ready this was 02/13/12. I came back on 02/12/12 and Kyla told me again that they were not ready and that the doctor had not called them in.

I said my mother had just got off the phone you told her they were there she said nope they did not. So I asked the name of the lead pharmacist and then the prescriptions materialized. When I looked at the date on the bottles, they were dated for 2/13/12, the day my wife came down. The tall black skinny lady pharmacist came to the window would not share any information said have a nice valentines days and just gave a big grin laughing. Joe Sweet and Brittney Cox was the names of who runs the pharmacy and the store managers name is Dawyn **or Lisa **. I encourage all the other people that they mistreat to file a complaint, this is the poorest excuse for a pharmacy I have ever dealt with.

This report is regarding Linda ***, who works at Rite Aid Ave U 10582. She's an extreme racist to all customers, approaches most customers with terrible manners, & misbehaved with me a couple of times. It was an extremely bad experience at Rite Aid. I don't think I would ever be able to visit this Rite aid again. I think this management should take some serious steps to teach them how to deal with customers. Linda seems as if she's always depressed, and lets out her anger by yelling at the customers. Thank you.

I called 1-800-RITE AID. The District Manager called back. Nice guy but just gave weak, lame excuses.

Freeport Ave. Rite Aid, Sacramento, CA. Store #06076. A very terse, rude clerk (older woman with chin length gray hair) took my Rx script and my insurance card and walked away while I was still talking to her. She didn't care what I had to say, just walked away and said "just wait a minute". I said, "I'm still talking to you, are you interested?". She looked over her shoulder and sneered at me! When the district manager called later, he said she just got back from a leave of absence so she was probably in a bad mood. Well, maybe she should have stayed gone or come back to a job that doesn't require meeting the public? After walking away, this older clerk, from 10ft away, yelled in front of other customers "we don't have ___ and can't get it". Then the very, very young pharmacist, also 10+ ft away yelled "No wait, we can get it but it will take a long time. There is a shortage of ___ and ___ meds". What about privacy and being discrete?

I said, "What? It's a very common drug and Walgreen's and Raley's both have ___ in stock, but Walgreen's just quit taking Anthem Blue Cross and Raley's is in a hectic supermarket so I wanted to try here again after 2 years away". The pharmacist said in a snooty tone of voice, "well, they have different suppliers". I said, "this is exactly why I left here 2 years ago, you folks are just rude and quite often tell me you are out of the drugs I need and can't get them. Then when I complain, you revert to a story about your suppliers having a shortage. This is crazy, you're one of the biggest pharmacies in the nation. It sounds like an inventory control issue on your end". Then the pharmacist said they would have it by tomorrow after 3PM. Okay, what a pain in the **! Why didn't they just hold their tongue, be nice, polite, professional and research the Rx issue fully before pissing me off first? Tomorrow is fine and a lot different than "we don't have it and can't get it"!

The pharmacy district manager was nice, but full of more flimsy excuses, he blamed their supplier too. It's hard to believe this big of a company would allow their supplier to consistently be out of common meds. It sounds like nobody cares and would rather give customers weak excuses vs fixing the problem. Rite Aid should have enough purchasing power to fix this, but if they don't care, then it won't ever get fixed. Their rude behavior is completely unacceptable and has nothing to do with inventory. This is a symptom of deeper issues that they need to fix or they will just go bankrupt. I will never go there again unless it's an emergency and then say my prayers that these folks have fixed their issues or gotten jobs somewhere else, doing something else.

On Nov 18 2011, a RiteAid Pharmacy tech rudely snatched my empty pill bottles from my hand and threw them into a clear plastic trash bag. This, I believe, is a violation of my privacy as my personal information was on the bottles. This was all on camera and I want to see what I can do about it. I haven't been back and I am seeking help to find out my rights under the federal and state privacy laws.

They've given us the wrong medication and then asked us to give it back. Said our medication is denied and Medi-cal said it's not. They said the medication prescription hasn't been received and Dr's has to fax more than 5 xs. They have cashier working as pharmacist! I've had to be in pain, gone without medication, hospitalized, gone back to the dr's to get them to refax tars and prescriptions that has been faxed already.

I went to RiteAid in Brooklyn to refill my prescription on12/22/11. My health plan had transfer business back to RiteAid. We are using Medco now. I was using Walgreen's due to the fact the staff at RiteAid are not polite to their customers even though they are closer to me than Walgreen's. They said that I had no refills. I went back to Walgreen's and they said I did have refills. In fact, all they had to do was tell them to call. They did with a bit of anger. They told me I had a 30-minute wait. Fine, I waited. When the time was up, the attendant there called my name. I got on line and the women shouts out what my date of birth. Hey, isn't that private? I ask her was she talking to me? She said yes. I didn't answer her until I got in front of her. I asked her where can I pick up my prescription. Other than RiteAid, I have high blood pressure and going to RiteAid makes it go up. So what is the sense of going to a pharmacy that treats the customers like trash like we are beneath them. They need to learn how to speak to the customer. I left doing business with RiteAid. Courtesy, nothing else.

I sent my 19-year old son to the pharmacy to buy Excedrin 500. I called him via cell phone and asked for Anbesol and thought it would be wiser to contact the pharmacist. Here is where my ordeal began. I was on the phone while my son was trying to address the pharmacist. I asked him to give the phone to the pharmacist and he said she refused to take it. I asked him to either get the store phone or put me on speaker. Unable to get the pharmacist to pay attention to him, he placed me on speaker. He said the pharmacist went away from him. By now it was 7:45 pm.

I said over the speaker that I am in the process of a root canal and was in severe pain before she walked away. Her response to my son was to call the dentist. How great is that? She expected me to be on my own without support and professional guidance. She was interested in getting ready to go home my son said. I am a New York State licensed social worker and I truly feel this happened because there is discrimination towards the people in this community. Everyone knows this wouldn't happen in Midtown Manhattan or Downtown Brooklyn.

My question to this agency is: Why are ill-mannered pharmacists sent to humble neighborhoods? Let's weigh this: your motto, Zeita's attitude and my severe pain. Worst of all is me having to write this complain while in excruciating pain. She heard I was in severe pain and sadly chose to ignore my son and my plea. A kind person from the pharmacy assisted my son after that area was closed. For that I am grateful, but I had to wait longer at home for relief.

I asked my son to locate the manager and told him what happened. As per my son, he assisted my son to locate the Anbesol. He provided the pharmacist's first name upon request. He listened to my ordeal and gave me a number to call in order to speak with a person named Krunel. I decided not to wait to be called and chose this method of communication for all to see. I am seeking for fair service and sensitivity not only for me but for the people in this area. Send us someone nice please.

I picked up a refill of Oxazepam 15 mg, 60 pills (30-day supply) today, 12/2/2011. My insurance does not cover it. When I picked it up last, it was $47.99, so of course, that is what I expected to pay this time. Well, today it was $69.59, an increase of $21.60. As if that wasn't bad enough, no one could tell me why. Did the manufacturer's price to them go up drastically? Did Rite-Aid decide to charge more for the drug? Someone should have been able to tell me why and no one could be bothered. I'm **.

Allison refused to give me Plavix blood thinner, until I got my refills. I told her I was having chest pains. This was 8:15 PM. 11/29/2011, I am supposed to be on Automatic Refill Program but they tell me I still have to call my Dr. I don't understand, I take 18-20 pills a day & Rite Aid is my only pharmacy. Now, what kind of people would turn a steady customer away in their time of need? Thank you.

On 11/14/11, my son to the Paul Huff Parkway, Cleveland TN Rite Aid store to get his prescriptions filled. He has insurance, they bill it each time they fill his meds (monthly). We were told that the "ingredients used to make" the pain med (oxycodone) he is on is "not available" and they would not be able to fill his prescriptions. When I questioned the Pharmacist, he stated "Lady-take it up with McKesson- they're the problem".

I have two brothers that are PharmD's in other states they both said this is untrue. The pharmacy simply did not want to fill his prescriptions and instead of taking ownership of this they told us an untruth. They have filled his scripts and billed his insurance each month up to this point. My son is barely clinging to any semblance of a normal life after being nearly killed by a drunk driver six years ago. He has had rods, pins, surgeries (major and minor) and could easily be declared "disabled" but chooses instead to attempt normal functioning with pain medications. Shame on rite-aids pseudo-professional pharmacist!

My husband and I went to refill our medicines and were told it was too early to fill, that it would be Nov.11. So, my husband called RiteAid and told them he needed his pain medicines we filled on Oct.13th, so it got approved on Nov.10th. I called to see if they would try to fill mine also. This pharmacist man was given the phone from Barbara, telling me he wasn't going to start this. He got loud and was very rude. This pharmacy has in Sept. filled our medicines, put all the pain medicines in my name, and charged my Medicare account. They are very unprofessional. And the 15-minute wait is a joke. I took 2 refills in my name and every time, I'm told it's going to be at least 30 minutes, with no one else in the store and no one at the window. And they never offer a $5.00 card (this is every time, not just sometimes).

I told the pharmacy man I was going to change pharmacy and he told me whatever. These people do not need to deal with the public and do not need a license to dispense medicines. This could be dangerous, giving the wrong medicines to the wrong person. He tried to argue with me and I told him I have the bottles to prove it. I just thought the RiteAid needs to know what's happening at store #11869. Thanks. And they have also charged me a copay before when my card says $0 copay.

My husband Robert **. has a prescription for Allegra D medicine for two years at Rite Aid. I called the pharmacist on November 6, 2011 at 2:48 pm and asked to get Allegra D off the shelf, since it is over the counter, and no prescription is needed, still his prescription stays on file, and have always pulled medicine 3 times. The pharmacist has pulled wrong medicines and had to switch every time. The medicine that was pulled was Cetirizine, generic name for Zyrtec.

My husband is allergic to this medicine, and had been documented on file at the pharmacy due having been given the wrong medicine constantly. I told the pharmacy not to give him Cetirizine, because he's allergic. She understood he was supposed to have Allegra D, Rite Aid brand. When we got to the pharmacy the medicine was incorrect and was Cetirizine again!

My husband was in hospital for respiratory failure and distress on March 2011 from Cetirizine. The doctor tested his reaction from this medicine and it almost killed him. So this makes me mad, since the pharmacist who is educated to know medicines, gave us the wrong drug again! Her name is Beth ** and Amy ** is the shift supervisor. She was worthless, she was very rude, and wouldn't give names on who I contacted.

I emailed the Rite Corp office and said that this medicine could've killed my husband, and that this pharmacist is not good, and should lose her license. Also, the store manager was on vacation, and no number to contact about what happened, for 2 weeks. This is horrible and there should be someone overseeing this pharmacy! We have been given the wrong medicines and the wrong prescriptions several times! Please call me about this at **.

Dropped off prescription on Nov. 1, 2011, at 4:30pm. The lady in pharmacy said it would be 15 minutes. Wandered around store after asking if they called my name, after 20 minutes. Finally at 5:13 my prescription was ready. Told the cashier that I've waited almost 45 minutes, and she just looked at me like I was insane! I had just came from the Doctors and was too sick to pursue, so I just left. They need to be more efficient. I''ll never go back. I am a GM employee and now will take my business to Meijer or Walmart.

I am so disappointed with the Rite Aid at ****. Rite Aid is definitely my favorite drugstore but I can never ever go back to this one because of the outrageous security setup at this place. The moment you walk in, you are automatically greeted by the security personnel without uniform but just standing at the door where the cameras are stored. That isn't even it. I was browsing through the cosmetic aisle where there is only two aisles in the whole store. If you are a makeup fanatic, you can not help but to pick up a lipstick and look at the color and try hard to look inside the tube for a more accurate coloring of it, it just can't be helped.

Hence, you keep up anything that catches at your eye and look at it, look at the same of it and etc. I was here looking for a limited edition nail polish and of course, you would walk around looking for it and picking up bottles that are some what that color is, hoping you can find it. I walked through the two isles but couldn't find it and as I was leaving the so-called security guy stopped me and accused me of stealing a lipstick. He kept demanding where I put it. ****. How is that possible since I walked through two aisles constantly picking up and looking at things to remember where I exactly put things back? I couldn't remember which one he was referring to and he couldn't specify where I picked up from but that he saw me picked up and didn't pick back at the same place supposedly.

Seriously, is anything there at the right place? The lipsticks are everywhere. The nail polishes are thrown everywhere. I clearly told him that I don't know. Then he demanded me to empty my pockets and when I did he was staring at the lotion and lip balm I was carrying. Thank goodness it was not a drugstore brand and you can only get it at the department stores. I mean, right after he couldn't find whatever it was on me he continued to argue that I took it and did not even apologized. If he really saw me took something, I am freaking sure that he would have called the cops, plain and simple. After he searched me, he doesn't even have the decency to apologize but continued to accuse me. That is just wrong. I will never ever go back to that Rite Aid location. Now, I feel like I can't ever shop at Rite Aid again. I have never been to a Rite Aid set up like this and with this kind of security. I have never ever faced this kind of embarrassment before.

On 8/29/11, I logged on to my express Script insurance website for the first time. I have had the insurance for over three years. A list of 12-15 prescriptions should have printed out. When I clicked on, view my prescription History and print. To my shock three pages full of prescription printed out, over 120 of them. My 15 were on the list but the other 100+ were not mine and were filled at a Rite Aid that I had never been in and charged to my insurance for 29 months every month on a regular basis. Three prescription of which were narcotics were filled by a woman with a different name than mine. It seems that our birthdays were just a couple of months off and our insurance group number was different by three numbers.

Aren't Pharmacy's required to check insurance cards and ID? After 2 years, they never checked her insurance card. She also had other prescriptions for other illness. If the woman came in with the prescriptions in her name and they were filled in her name, then when my insurance company sent payment in to Rite Aid under my name where did the money go. Why didn't it show her prescriptions as not being paid? I have a lot of questions about this whole nightmare. My insurance is a mess my HRA account was used up for over two years. And my Medical history with those prescriptions listed, looks like I am some kind of drug addict.

Express Scripts called again today, they are working on fixing everything but it will take time. Am I mad at both Rite Aid and my Insurance? Yes, I am. I will never go to another Rite Aid. And until I get answers on all this I will never trust Rite Aid or my insurance.

I needed to pick up several prescriptions in order to be able to take my daughter home from a hospital some 200 miles away from our home. The doctor called a local (to the hospital) RiteAid and asked them if they had all of the medications in stock that were on the list of drugs I needed to take home with me. The pharmacist, Erin **, assured the doctor that they did in fact have the drugs we needed, in the strength we needed, in stock and could fill them before our trip home. The drugs were essential for seizure control, since my daughter had just had major brain surgery.

When I arrived at the pharmacy an hour later, one of the prescriptions, Vimpat, was not filled correctly or completely! They did not have the 25mg tablets we needed; only the 50mg tablets and they told me they only had 3 and I would have to return on Monday to get the rest. First off, wrong dosage; second, they lied to the doctor when they said they had everything we needed. When I confronted the cashier, and told him that was not acceptable and that I would not be able to return the 200 miles one way to pick up the medications, he went to speak with the pharmacist, who looked a bit pissed that I wouldn't play their way. He then said he would give me all he had (meaning he was holding back) since he had given me 3 pills only in the bottle, not the 90 prescribed by the doctor. He then let me know they didn't have the right strength, and that they would cut them in half for me (some were cut jagged, and some crushed in the bottom of the bottle, looks like they tried to cut them but just made a bloody mess). He then told me that I would have to transfer the script to a RiteAid near my home, of which the closest one is almost 60 miles away. When I informed him of that, he rolled his eyes like a child and said "fine, then you're on your own" and went back to the counter where he was working before I disturbed his work.

Then, to add insult to injury, they charged me for the full prescription. I didn't even get 1/4 of what was supposed to be dispensed. We now have only about 15 usable pill "halves" as well as the dust and chunks in the bottom of the bottle, which are useless. I'm out the one fill (since other pharmacies will not fill a "partial" fill, so this first fill is a bust). We are stranded with just 1 week of medications to keep the seizures at bay, and I'm on my own to go find the drugs elsewhere. This, in turn, will cost me time on the phone looking for the medications, as well as gas money to drive somewhere else to get the medications. Thanks for nothing RiteAid. You really know how to screw a customer. If we can't find the medication in time, and my daughter has seizures, I blame RiteAid for their lies, and deceitful practices!

On Oct 10, 2011 around 7:30, I was waiting in the drive-thru to pick up my prescription and gave up and went inside instead. I waited inside the pharmacy and I was the only person at the time, and there's one car still at the window. No one acknowledged me at all. That car finally left and another car pulled up and the employee started helping that person at the drive-thru. I finally asked the pharmacist if I needed to get in my car and go back to the drive-thru to get any help and he said, "probably". He finally asked my name and had to fill my prescription. I have mentioned this incident to a lot of people and they said they had the same problem and they will never go back.

My family and I have been using RiteAid for a while but we will never go back and be treated like that again. There are too many pharmacies around. Customer service is a huge factor. I had a friend with me that don't let anything ever bother him, but he said that was totally uncalled for. So many people have recommended me to their pharmacy and I checked them out and they are so friendly and helpful. I will never go back or recommend RiteAid Pharmacy in Centerville, GA.

I dropped my disposable camera to have pictures developed about 1-2 weeks ago. I called this past Saturday(10/1/11) to see if pictures came in yet. The girl told me they were in and the price is $13 something. I told her I would pick them up Monday(10/3/11). When I went to pick them up, the girl at the Photo Center could not find them. I assume they lost my pictures sometime between Saturday and today. Extremely poor.

The photo ticket number is 361475. I want my pictures back, or they need to replace them for losing them.

9/25/11. I went to Rite Aid to pick up my medication. I got a call for it to be picked up and they will keep it until the 11th of October. I was one day left on my Lipitor and Sunday was the only chance I had to pick it up. I was there not long past 5PM. I have a Lipitor card that only charges me $4 for the prescription and it was offered to me by the pharmacists two months before. I activated it and got my prescription for my Lipitor last month, with no problem. Today, there was a problem.

What happened was, two weeks before I went there to pick up a prescription for my generic Paxil, the assistant rung me up and gave me a Lipitor prescription. It wasn't until I signed for it that it hit me that my Paxil doesn't cost that much. So I checked out my medication and the assistant began to undo the transaction. Well, I thought that I might as well pick it up and gave my Lipitor card to them and the pharmacist said it can only be used every 28 days into the prescription. I said that was fine, but I don't know why it is sitting filled on the shelf? I really wasn't out of that medication yet, I had at least 2 more weeks of it in my bottle at home.

So the pharmacist made sure my credit card was on the shelf and told me I could wait for the phone call to pick it up since I was signed up to have an automatic call when it was ready (all seemed good). So on 9/25/11, I went to pick up my Lipitor because I was down to one tablet. It is Sunday and my discount card wouldn't process. The lady who was helping me said the card was rejected because it claimed that I picked up the medication. I asked her why would that be because I got my credit charge back on my money and the medication should be given to me now. I was informed that when they make a transaction, the insurance automatically gets information that it was picked up and pays for it. I told her that this isn't right since I was given a refund and that they should take an extra step in making sure the insurance company knows the medication wasn't taken.

This is one of my main points, this causes lots of problems. Because she said to solve the problem, she would have to contact my insurance company and they will fix it right away. But my insurance company isn't open on the weekends or evenings. So as a customer, I am left out in the cold with their setup on not getting medication I need and I am entitled to. All that I just said was putting it nicely. When I asked her about the system and why they don't get the information to my insurance account, she told me it was all my fault anyways. It was fussing over this Lipitor that was sitting on the shelf for so long and I should have picked it up. I told her that I don't know why they had it on the shelf because it wasn't time to dispense my medication. She said I could pick up my medication at any time and I told her, not unless I am ready for it. I didn't even get a call that it was ready and didn't know it was there.

She said I was 3/4 into my prescription and I could have picked it up. I told her this wasn't so and I know that the computer keeps counts of tablets and it isn't set up to early dispensing. She said the computer doesn't count tablets. I have done business with Rite Aid for 15 years and learned how the system works. I Lived in Harrisburg, PA all my life and recently moved to Mechanicsburg, PA and got myself set up with a new pharmacy close to home. That Lipitor prescription that I am talking about was faxed to the pharmacy from my doctor's office. I did not drop it off. I don't think this store closely follows the law for dispensing properly and I do think they need to get the glitch out of their system for prescription returns. I hope you can help.

I am going there tomorrow morning to try to get my prescription. But I didn't go into details about all the conversation we had. She told me that I well know how their procedure is and she then went on to explain it. I didn't know what she was talking about and told her that I wouldn't know because I don't work here and the only thing I was told was to go home and wait for a phone call for my medication. I want this problem addressed and fixed, if you can help.

Elizabeth **

I went to refill my prescription of Clonazepam and the pharmacist told me it was already filled and there was nothing she could do about it. Who do I contact?

They started treating me differently after my 9-year old son tried to steal from their store and was caught. We have a court hearing on the subject. My next prescription following the incident, my prescription was ten pills short. I was unaware of this until close to the end of the month because I'm not in the habit of counting them. They just last until my next refill and have for two years, and it was never a problem. When I mentioned to them there had been a mistake, I was treated rudely, as if I was demanding replacements, which I did not.

I just asked for them to, please watch closer after turning in my next prescription for the same thing. I was told to call the next day to make sure they were ready, and when I did, I was again treated badly. I was told I was drug seeking, and they are not due until the next day.I am now switching pharmacy due to all the rudeness. I was not the one who miscounted the medicine, and I did nothing wrong. They are trying to label me as a drug seeker. I did nothing wrong. This is very unfair.

I called Rite Aid to have a prescription retrieved from Walgreens, Hoover AL to Rite Aid in Tuscaloosa AL for my daughter who is in college. A young black female in the pharmacy answered the pharmacy number and she was so rude to me. She said that she didn't have time right now to get the prescriptions transferred. I asked when I should call back and she put me on hold. She came back to the phone five minutes later and when I told her what I was waiting for her, she put me on hold again.

Finally, when someone did answer, she was in the front of the store and not in the pharmacy. She took my information down and said that she would walk it back to the pharmacy. I called back to complain and was advised that they were just busy and the manager that I talked with did not even want to hear my complaint. My daughter later had a bad experience with the same young black female. She called me crying saying that she treated her poorly and she asked if I could get them transferred somewhere else so she would not have to deal with this girl.

Last week, I bought Rite Aid hearing aid batteries, they said 312 which is what I wanted. Today when opened, they said +10. I turned them in to the Hardwick Rite Aid and they gave me a refund but because I no longer had my receipt, I took a loss and had to pay $8 for the correct Energizer batteries, which only hold eight batteries whereas I paid $16.99 for your brand.

I really feel I should have been given the $16.99 back as it was the company error and I need not had to pay another $.800 for less batteries.

Riteaid treated me like crap. I am disabled and the pharmacy manager is refusing to allow anyone to pickup my medication even though i gave the pharmacy permission. Also the pharmacy knew I ran out of my medication and they refuse to loan me any of my medication until the tar comes back. Riteaid pharmacy treats people badly and you will not get talk to like a person.

I moved my medications from the Rite Aid in the Arboretem to the Rite Aid on UniversityCity in January because it was closer to where I lived. I had not run into any problems with them but my daughter complained about them being unprofessional, disrespectful, and were not friendly.

I always thought I had a better report with people than she did. I had problems with them about some medication when I ran out before I had the money to pay for my meds and they refused to give the few I needed to take me to payday. I am retired and I get paid once a month. I don't know how but somehow the refills got scattered all over the month which made it hard for me to get my medicines. I tried to work with them even though they were really ugly and condensending. I moved my medicines back to the Arboretum Rite Aid, where I was treated like a human being with respect and kindness.

Today, I woke up realizing my daughter had forgotten to pick my medicines up, but I was in no shape to drive to pick them up. So I called University City Rite Aid. They called me back to let me know they did not have all the medicines and would order it for tomorrow. They were cold and had an attitude but I asked if I could pay for it today and she told me no I had to pay for it when I pick it up. It was one medication I needed today.

She made a statement that sent me into bringing the old me out. I told her they were just nasty. I thank God he but the words to say in my mouth because I can be ugly. I called the store manager about my complaint but he wanted me to come to the Rite Aid and probably have a conference with Lori and me. I decided not to because I did not have my medicines today and I was sure about myself.

Well, yesterday, I went to the dentist, and then to Rite Aid to fill my prescription, not realizing until I was already home that they had miscounted and gave me less medicine than they were supposed to. So, I called to complain today and yesterday; and they basically told me that I was a liar and that I am a drug addict -- which are both untrue.

I went to check out through Pat's check stand. She asked Sandra for a price check on an item I questioned. Sandra came back holding a price sign. She put one hand on her hip, held the sign an inch from my eyes and in a very sarcastic loud voice said I was wrong. She was very very unprofessional and embarrassed me in front of every one. Pat agreed with me on this.The reason I'm writing is that for years pricing at this Rite Aid has been an issue. The ad shows one price while the shelf shows a different price and the island displays show a different price. I have proved this to the store manager and nothing has changed.

Recently our local pharmacy closed and all of its accounts were transferred to the local Rite Aid. Well they don't appear to have geared up for this increase in business. Two different times I was there and I was told after waiting 20-30 minutes to drop off a RX that it would be ready in 40 minutes. When I returned, I waited another 40 minutes with other Anscott (pharmacy) customers waiting for my medicines.

My wife just called this morning and waited over 20 minutes to speak with someone in the pharmacy. I must say the woman working the register is overworked and doing her best and trying to stay pleasant with a lot of disgruntled customers. I would be out of my mind to use this store again!

I was delighted, though no less angered, that what happened to Marie happened also to me at the local Rite Aid. It happened about two months ago, with a slightly different twist but same intended result, - a significant overcharge by posting a lower shelf price one place and a greatly increased one at check out. In my case, I was expecting to pay one price based on what was marked on the shelf, but upon reaching the cashier, an increase of $3.00 was added to the product. Protesting, and refusing to pay the added amount, I was advised that if I applied for one of Rite Aid's Wellness Cards, I would get the reduced price.

This attempt to deceive me, made me feel like an idiot and I vowed never to set foot in a Rite Aid store again. Seems like a relatively small matter, but nonetheless, when practiced in this manner over the length of even one day, Rite Aid makes quite a good profit from it. Yes, the price was deliberately designed to be misleading so that unsuspecting customers would simply pay for what they were being charged, particularly if the item in question was going to be charged on a credit card where the buyer is less attentive to the transaction at hand. The consequences of this practice should go beyond mere mention on your web site. If enough customers are alerted to this kind of truly egregious conduct, perhaps Rite Aid will be called to answer. I would very much like to see that occur. {Attorney General -- where are you?}. With today's economy being what it is, people do not need to be swindled by thieves "slick ones", who make fools of us all if we allow it. Please follow up. Thank you, and thank you, Marie, for bringing it to our attention. Sorry you had to pay more than the price that you thought you were going to have to pay. Next time, don't do it!

Misleading advertisements. Shame on me for not reading every word in the Rite Aid ads . I see now that they write their ads deliberately to mislead customers. Example: Recent ad for a 5-position Padded Chair. I mistakenly thought this chair was selling for $19.99, but the cashier charged me $24.99. I questioned her, but she did not make any sense. Stupid answer. So I left before I did something wrong. Ad actually says: you pay $24.99 with 5.00. It's actually like paying $19.99 with Rite Aid Wellness card. So, Rite Aid cleverly designed ad to mislead customers. $19.99 is the largest size print in the ad.

On my receipt after I examined it completely, it says chair regularly priced at $29.99 and marked down to $24.99. No such thing as reducing the $24.99 sales price I thought I was seeing advertised to the $19.99 that I expected the final cost to be. Folks, all of those we buy from are increasing prices daily and pulling tricks such as this on us. Read everything and do not trust any of them!

I arrived at Rite Aide at 7:30 p.m. I gave the girl my prescriptions and she told me to wait 25 minutes. I came back at 7:50 p.m. I never received my prescriptions until 9:19 p.m. They were missing pills and I did not have my Ventolin Inhaler of which they lost the prescription for. The pharmacist told me that he does not have the time to call the doctor and there is nothing he can do. To tell you the truth, he didn't seem to care.

He gave me the phone number to call and they both were in a hurry to go. The girl gave me a gift card for $5 and I didn't know how to activate it. She told me to come back tomorrow because she is tired and just left. The girl before me had a bunch of prescriptions and tried to charge her for all of them and there were missing prescriptions. It seemed like neither one knew what they were doing. The woman manager didn't interfere but just shook her head. The cop laughed and shook his head too. He said that he can't understand why this African-American is working for them. I checked my pills in front of the cop so that he was my witness. Two of the pills were different. I don't know if they are my prescriptions. I don't have my inhaler and could die without it. I should be compensated for my time and aggravation.

When my prescription drug was refilled, they mixed it with another drug that looked similar and not my medication that I have to take daily. I realized that they had done this after a week and when I returned to show them, all they said was sorry. I lost a whole week of being able to function correctly.

Just went to pick up an Rx today for some medication for my back. My wife went in to pick it up for me because it's been hurting me to walk sometimes. There was supposed to be 10 pills, it's just to loosen my back muscles up. When she came out we checked the bottle and it was 2 pills short. She went back in to let Ms. ** know that there was a few missing. Ms. ** then proceeded to talk down to my wife and wanted to know if she was asking for more pills. My wife said "no, I'm just letting you know that the number on the bottle is different than what's in it".

Ms. ** then told her that from now on she would just start counting the pills out on the counter before she left the store, and said she was going to call the doctor and tell him what we done. I find it totally unacceptable to have my wife treated like a thief in front of other people by this woman. I went ahead and called my doctor myself and explained what happened. I was told they have had this kind of problem with this same pharmacy several times before.

I dropped off a prescription on 3/1/11 at 5:45 p.m., advised pharmacy to fill two of the three prescriptions and I would pick up medication and unfilled prescription next day, 3/2/11. On that date, I was advised pharmacy could not locate the third prescription and was told to wait until Friday, 3/4/11, when Dee Dee comes to work to see if prescription can be located.

This is not the first time I have had a problem with RiteAid. I reported a complaint and also wrote a letter and never received a response. My husband refuses to go to RiteAid for anything.

I purchased over $38.00 of various items at this location on Saturday, February 19. I paid by credit card. Then I signed the credit card authorization as usual, but the receipt did not print due to a mechanical problem with their machine. The store claimed that they were unable to provide me with a receipt for my purchase which is of concern for two reasons. First, I would like to check to make sure that I was properly charged, since I have found errors on my receipt many times in the past. And second is that they promote a Wellness Rewards program that provides you with coupons and awards on your receipt.

I know that I purchased at least one item that should have provided me with $1.00 back in coupons, and I am very close to receiving a $20.00 reward, which I may or may not have missed now due to their inability to provide me with a receipt of purchase. I have spoken to the manager of the store as well as to the Rite Aid Customer Service, and although they are now very apologetic, they are still not able to provide me with a detailed receipt of what they charged me for or my reward coupons.

This is actually the third time I have shopped at this store and have not been provided with a receipt of purchase due to a problem with their machine. I let it go the last two times. But I am very concerned that they have charged my card for an amount that I cannot verify is correct and that I have been cheated out of the rewards I was promised for buying particular items and for shopping at their store due to their own negligence.

I am writing to complain about the new federal restrictions on Medical Flexible Spending Accounts. Where for years I could use my card to buy my allergy meds, and acid reducing meds for GERD and ulcers, I can no longer do this on these over the counter (OTC) meds. Now I must have a prescription from my doctor for these OTC meds, which my health insurance doesn't cover. It's a scam run-around that benefits the drug companies because now, I must pay triple the price for my meds as prescription items (which my health insurance won't cover). I am charged a much higher price in order to put them on my FSA card (which I fund!)

I asked the asst. manager to reorder one of your staple products and she informed me that she could not do so without the "number". She also said that if it was not on the shelf then it was probably discontinued. During this discussion she was argumentative, confrontational, and rude! As I am familiar with retail store inventory methods, I asked her to view the shelf with me and I explained how this product was not being reordered. She then agreed that she could reorder it as the "number" was on the shelf. The product was sugar free Metamucil. There are no consequences except that I was disturbed that a store I frequent was so unprofessional as to employ a person who could stand with arms akimbo and argue with a customer.

This was my third visit to RiteAid during which this individual followed us (myself, my husband and my 6 year old daughter) through the store, treating us like we were going to steal from the store. She not only followed us, but would stand almost directly on top of us. This night, December 31st, 2010 around 11pm, same thing happened, and I was frustrated. My husband tried to ask her if this was standard procedure, but the girl was on the phone and refused to even talk to us. My husband had already made a purchase of about $50.00 in food and post-christmas items. Finally, I was so frustrated I put my items down and said I wouldn't shop under these conditions. The girl said, "See, I knew you wouldn't buy anything", implying I was there only to shoplift. So I showed the girl I had plenty of money on me, and began telling her how rude it was to follow us around the store. She then threatened to call the police if we didn't leave. My daughter began to cry and my husband asked for names and positions. The girl told him her name's Jessica, and that she was the manager of the store, which we later found out was a lie. We then left the store.

Once outside, I said to my husband that the girl was being a **. She heard me and came outside, my daughter was still visibly upset, crying, and Jessica said she was not working, and said she would "kick my **". She then got right in my face, within inches, and said, "Who are you calling a **? I will punch you in your face right now". My husband broke this up and encouraged me to get in the car to leave. I want this girl fired for the way she treated me and the way she affected my daughter, for no good reason.

My mother was discharged from the hospital and my nephew picked her up on the way home. He dropped off her prescription to the pharmacy and told them that she needed them filled and someone would be picking them up later. Several hours later, I went to the pharmacy to pick them up, but none of them were filled. I was told that the person that dropped them off told them to put them on hold. This was not true. I told them that she needed them today and that they needed to be filled.

I was treated very nasty and told that he was left all by himself, had 7 or 8 prescriptions to fill ahead of me, and I would have to wait until closing time and he might not get them done by then. So I waited for a very long time and was finally told that they were ready. When I got to my mother's house with her medications, I found out that he did not fill them all and she did not have her insulin, which was a new kind because the kind she was on was not working for her anymore.

This is not the first time things like this have happened. I have dropped off prescriptions before and went back to pick up the medications and been told that they didn't have any prescriptions to fill and that I must be mistaken and never dropped them off. I could go on and on.

I went to Rite Aid store today; I tried to get the toothbrush for 99 cents. Since I don't have the wellness card, I asked the store staff (named Paul) to let me have one. Then, he gave me a form. After I filled it out, he gave me a wellness card. Then he scanned the toothbrush and didn't scan my wellness card . I asked him to scan my wellness card, because it said on the ad 99 cents with wellness. He refused to do this and said it is the original price. He never scanned the card and asked me,"Make up your mind! It is not on sale, it's the original price, you want it or not!"

This is totally not the way to treat customers. Then he threw the toothbrush away to the basket and he skipped me and served the next customer. I saw his name tag on his shirt (Pau ). I feel extremely bad . My personal information is on the form I filled out. I don't feel safe. I would never shop at Rite Aid again.

I went to RiteAid store today and tried to get a toothbrush for 99 cents. Since I don't have a wellness card, I asked the store staff, named Paul, to let me have one, then he gave me a form. After I filled it out and they gave me a wellness card, he scanned the toothbrush and didn't scan my wellness card.

I asked him to scan my wellness card because it said on an ad, 99 cent with wellness. He refused to do and said that it is the original price. He never scanned the card and asked me to make up my mind! It is not on sale, it's the original price if I want it or not! This is totally not the way to treat customer then he through the toothbrush away to the basket and he skipped me and serve the next customer. I saw his name tag on his shirt (Paul).

I extremely feel bad. My personal information is on the form that I filled out. I don't feel safe and I would never shop at RiteAid again.

Don't know how it could happen." So, I went by, was handed a month's supply of my prescription, no ID required, no signature, didn't check my old bottle and just once again said didn't know how it happened but at least give me some relief! I've put in a call to the RA 800# and supposed to get a call within 2 days.

I purchased a lot of over-the -counter flu medicines, almost got a divorce, spent 25 days in extreme pain, almost spent $2500 on a new bed and yelled at my family a lot! I checked the withdrawal symptoms for Hydrocodone and found out most of the problems I was having were probably withdrawal. I've been on Hydrocodone for 8 years due to spinal canal stinosis and degenerative disc.

I ran out of my Rx for Lovenox and my usual pharmacy was closed. On 11-7-10 when I realized it, I picked up the Rx at another location in ****. At the time of pick-up, I was told by Jennifer who is the supervisor that they could only give me a week supply but that I could pick up the remainder of the medication at my local Rite Aid. At that time, I paid a co-pay of $75 for a week worth of medication. A week later, when I went to my local pharmacy, I was informed that I would need to fill the Rx for the month and pay the co-pay of $75. Jennifer should have ordered the remainder Rx or a month supply instead of just selling me a week supply for the same amount of month supply.

This location has a yearlong record of hiring very young pharmacists who don't seem to understand that competent customer service is part of their job. I can relate several recent instances of rude and indifferent service. Also, many instances of prescriptions not filled in a timely manner as well as lots of prescriptions partially filled because the store was yet again out of very commonly prescribed medications. Apparently the young women this location hires think serving customers is beneath them. If Rite Aid insists on hiring 'green' pharmacists, they should be responsible enough to train these people of the importance of respecting customers.

One young woman went so far as accusing my relative of stealing money from the counter. According to her, he paid for the prescriptions, then stole the money back from her! It was completely ridiculous. He told her she took the money and put it in the till, she insisted he stole it. A review of the store's videotape showed her accepting the money and putting it in the till. She barely acknowledged her outrageous mistake. We have had to change pharmacies despite the inconvenience this caused. I have recommended using mail order pharmacies for ongoing prescriptions and shops with a delivery option for other needs.

I am volunteering my time and money to assist in the health care needs of an ill 86 year-old woman who has been abandoned by her family. As part of this care, I drive into town to pick up her medications when needed. Yesterday, while picking up the monthly medications, I decided to transfer her medications to my own pharmacy, which is in one of the grocery store I usually go to, in order to save trips/gas/time.

The Pharmacist was extremely aggressive in trying to talk me out of this action and wanted to know my reasons! I strongly believe this is my and the patient's own business entirely, and especially, not to be discussed out in public! Nevertheless, I was incensed enough to tell this woman Pharmacist that frankly, your phone refill system is much more time-consuming and unwieldy than my present pharmacy, whereupon one of Techs at the counter, Kathy, said then all you have to do is talk with us in person.

(This option does not appear to be available on the phone system, and I still have to listen to ads before the system allows you to enter information. ) Then the woman pharmacist added, "You don't want to be buying your toiletries at Safeway" (my pharmacy), and I replied, "I don't, I go to Walmart". Then she said, "Well, they are just down the street". Enough already! I resent even having to spend the time to write this down, but think other people should be aware of this. Thank you.

I just had a horrible experience at the RiteAid in the Alameda shopping center in Baltimore, MD. An off duty employee interrupted my transaction to check a price on something they wanted to buy and pushed me out of the way when the lady at the register continued to wait on me. What is the world coming to? I'll never shop there again!

I went to have a brand newt script filled. I went back to next day to pick it up. They screwed it up claiming I had medicaid? I gave them my Blue Cross/ Blue Shield ins. card. Told me they would fill script, come back in 2 hrs. I went back 3 hrs later and now they had order on hold said they couldn't fill it until Nov. 6th due to insurance coverage?

Finally, after having the run around with them, I said, "Please give me back my script, I will take it to another drug store." I waited another 10 minutes, they just ignored me, finally, I said just give it back. One of the girls finally was looking for it after several minutes of searching for it. She came around it. I experienced the worst customer service & the pharmacists are very clueless. The pharmacy staff are very rude. I will be going to a different pharmacy to have any scripts filled. I wasted so much time & energy at this rite aid pharmacy! No more! I will not spending a dime in this store.

I bought a DVD from from this store, and it didn't work. So I took it back, and the floor manager said it was against the law to return, or exchange DVDs. So I just wanted to know if this was a fact, because Wal-Mart will let you exchange DVDs. Are they breaking the law? It was like Rite Aid stole money from me, and there was nothing I could do about it. So now I am out $10.00 because of this, and I am already broke, so now I know I will never shop at Rite Aid ever again, and I will tell all my friends not to, and believe me they won't, after I tell them my story!

I went in to add money to my Green Dot Master Card, and bought a few items. Everything seemed to be going well as they took my money, but the Green Dot card would not ring up. It "must be entered manually" but the clerk could not do so. Her supervisor, Jacci, called Green Dot but when she got a foreign speaking person she hung up on them. She tried to get it so I could get my $400.00 back, since the card could not be run through their system, for some reason. The clerk said they had been having trouble with all credit cards.

It took 30 minutes for her to finally get the register opened and get my money back. For a supervisor, this is completely unacceptable. I do not blame the clerk as she was asking the supervisor for help, but getting none. I told them I was late returning back to work, but the whole mess kept going on for 30 minutes. I have had this type of card for 6-8 years and add to it every month, with no problem at all, but this was just crazy. It's not what I would expect from Rite Aid.

After being released from SNMH, the local Hospital, I went to get my Hospital ordered prescription. I picked up some inner soles for my shoes on sale and some rite aid brand mouth wash also on sale in large red numbers $ 2/5. When I got through the line to the counter, the lady clerk started ringing the items up and I saw she was not listing the advertised price. She curtly told me, do you have a wellness card? And I said no and that I was not informed of them even though I and my caretaker use them to a great extent. I asked why was I not told about the card before she had already ring up the items. I chose those items because the available money and I did not have the higher price with me. The clerk just snidely told me to get one. I picked up what money I had and was leaving while she was going on like the young girl she was. I'm 70 years old but not stupid. I stop turn and said " Something is wrong when two people come here and you charge them different prices".

Deceptive advertising: Buy 2 for $2. But actual cost comes to $3. Why is that? You get the extra $1 off on a "future" purchase, but only if you follow the fine print, which includes 4 lines of excluded products, plus a 2 week expiration date.

I bought this medicine (Triamterene-HCTZ 50-25 MG Cap) for $8.99. When I went for refill, they say it is $44.99. I just want know why is there a difference in price? Pharmacist gave me an explanation. I want know from the head office (corporate Office). Please let me know ASAP. I got this medicine at another store for a lesser price.

I have had prescriptions filled at the Rite Aid store in Atascadero for many, many years. Normally I do not have issues except when I've been prescribed narcotics. I had been prescribed vicodin on several occasions (three knee surgeries within one year) and I kept noticing the prescriptions didn't last as long as they should have. I started counting the tablets when I picked up the prescriptions and found on average, each prescription was 1-4 tablets short, but since I didn't count them at the store, they said I couldn't prove it. I was recently prescribed Xanax and started to notice that they, too, were being shorted.

When I called headquarters they assured me that was not acceptable and promptly called the store and Terry the pharmacy manager called me to discuss the matter. He asked me for details and I let him know that the last two prescriptions (for 30 pills) were shorted by three pills, then five pills. He said that I should ask them to "double count" the pills in front of me and offered to give me five more...yes, I already paid for 30 pills.

I went to the store to discuss the matter further with him in person because I'm certainly not the only one taking narcotics, my prescriptions are so minor compared to other very sick people. I told him that to satisfy me, he should not ask me to have his staff "double count", but to pull up the records, research who has filled my last two prescriptions and start an investigation. He told me that when this has happened before, "double counting" was standard procedure. I'm stunned that a pharmacy wouldn't want to know who is not performing their job or who is blatantly stealing narcotics. I'm sure that "double counting" isn't the solution, nor should it be. People don't normally count the medication, they assume they were given the correct amount. My prescription bottle has the #30 on it, as well as someone's circle on it to indicate that was the amount put into the bottle.

I went to Rite Aid store (#5218) with my 75-year old father who was visiting from India to return an 'unused' Accu-check blood glucose machine and the test strips that came with it.

To give more background to this, I had purchased a Bayer Glucose Monitor machine along with the test strips for my father who was diagnosed mild diabetic prior to his arrival in the US. We wanted to make sure his glucose level is in control during his stay in the US and therefore went to Rite Aid to purchase it. My father started using the strips and after a few days of usage, he found out that the solution inside the glucose monitoring machine was expired.

Being concerned, my father approached Rite Aid and explained the situation and asked for a fresh machine along with the test strips. The store manager was apologetic to keep an expired machine at their store and gave him a brand new Accu-check blood glucose monitoring system along with the test strips. A few days after the purchase, my dad decided to return the Accu-Check machine as it was too complicated for him to handle. So he decided to return the new Accu-Check machine (which was not used) along with the test strips (again not used) and get a new Bayer glucose machine that he was comfortable using in the past.

As I went to Rite Aid with my Dad to return the machine, I approached to the pharmacy section where normally I get all the medicine/equipment related stuff. The assistant pharmacist told me that I needed to go to the main check-out section to do any returns/exchange. I was a little surprised then since I had done health/medical related purchases/returns in the Pharmacy section before; however, I went to the main check out section and told that there was a return that I had to make. The shift supervisor Nicholas told me that I needed to go back to the pharmacy section to do this return.

When I told him that I was sent back to the main check out area as I had already been there initially, the supervisor immediately called the Pharmacy section and asked if that was the case. After his conversation with the pharmacy section, he told me to head back there and the pharmacy manager Jessica will handle this. As I approached towards the pharmacy section, the pharmacy manager Jessica **, without listening to me belligerently, told me, "What's going on?" And this was not how Rite Aid does business and they could not just dump machines after machines that have been used. I was completely shocked by her attitude yet informed her modestly that the old machine that was returned had an expired solution, but this new machine was never used. I wasn't sure what was the problem to return an unused machine.

Her tone of voice was very rude and definitely not the appropriate way to handle a customer. When she realized that the machine was brand new she instructed her assistant to do the return transaction. The assistant was also being very difficult and was hesitant to return the machine when it was unused. She also doubted that the machine was used when we repeatedly mention it was not.

In a very arrogant way, she told my father to call some 1-800 number printed on the machine box if the solution of the current machine was expired. Also, she put a note as 'Final Sale' on the receipt so that we couldn't do any further transaction. Firstly, how are we supposed to know to dial a 1-800 number for an expired solution? Isn't it the job of a pharmacist to give all these instructions after the customer has purchased medical equipment from their pharmacy? Secondly, why does a pharmacy keep machines that have expired solutions in them? Isn't it unfair business to sell systems to consumers that have passed expiry dates in their solutions?

This whole experience changed my entire perspective of Rite Aid. I have been a regular Rite Aid customer and never had any issues like this in the past. I dealt with other pharmacists before there but none of them were like this. The pharmacist manager Jessica's approach to deal with customers is disgraceful and she better learn the basic customer dealing techniques before sitting in that spot. Does Rite Aid really mean its mission statement: "Rite Aid is a place where customers are treated with respect and they feel appreciated and welcome"?

"We are focused on and committed to the healthcare needs of our customers." I very much doubt it after this uncomfortable, embarrassing, degrading and morale lowering experience. If there is any damage, it is psychological more than anything.

I sent a friend over to Rite Aid to pick up some Imodium, as per Dr.'s recommendation. The woman in the drug store told him that Phillips ** of Magnesia was the same thing, and sold it to him. He had no idea the woman was lying to him. Thank goodness, I knew that product was the opposite of what I needed! This woman was working behind the pharmacy counter! How outrageous!

The pharmacist's ignorance would have cost me more illness and lost time at work. This pharmacy is a danger to the public.

I went to pick up my daughter's medication, but I was told that the insurance would not pay for it. I explained to Ms. ** and the cashier that I've had this problem before at this Rite Aid, and that the pharmacist would have to call the insurance to get an approval. In a very indignant way, Ms. ** asked me if I was a pharmacist, to which I replied no. She then said that she is and she knows the procedure, that I had to have the doctor call the insurance. I congratulated her for being a pharmacist and told her that she was rude and unprofessional. I explained to her that I've had this issue at this Rite Aid several times and other pharmacist have called to correct the problem.

I then called my husband, who spoke to the insurance company for the approval. My insurance company claims that the pharmacist is inputting the wrong codes. I am writing this because I was treated rudely and totally unprofessional by Ms. **. She did not even attempt to assist me in any way. Her only concern was that I was not a pharmacist and she was, therefore, (I guess) she thinks she knows it all.

I had a coupon for Rite Aid omeprazole tablets that were listed on sal with a coupon in Sunday's paper. The price for 42 tablet was $19.95 minus $5.00 for coupon making it $14.95. I gave the cashier the box to scan and the price record was $22.95 minus $5.00 for a total of $17.95 plus sales tax came to $20.23. I grumbled and handed the cashier a $50 bill. I paid and after comparing what it would cost with what I paid, I decided it was not fair and asked for a refund. When they rescanned and gave me my change, I only received $19.74, I backed at that and told the cashier how come I was losing 49 cents in a transaction that had just taken place 5 minutes ago.

Eventually, after some slightly irritating discussion, I was given $19.74 back which was still 49 cents less than I had paid. The cashier was nice enough to realize the error and gave me 46 cents back, which was still 3 cents short but I thanked her and left highly ticked off. Your cash registers and computers are cheating people a little at a time. I do not plan on shopping at Rite Aid again, this happened about 4:00pm Sunday August 8th.

I had to exchange some makeup I bought at Rite Aid on July 25, 2010. I mistakenly grabbed the wrong kind and on August 21, 2010, I went to the Rite Aid and the Goldengate Plaza to exchange it around 3 pm to 4:30 pm. When I gave it to the cashier, I told her that the package had gotten wet. She said "Okay, go look for what you want". I said okay. As I was walking away, I heard her say eeeww, what's on it?' I turned and told her again that it got wet. As I got my makeup, one of the store employees came up to me and said that they cannot exchange. I asked why. She said that the package is damaged and the second employee walked up and said that I can't exchange it. I said, "Why not? I have my receipt". They both said no and handed my stuff back.

I looked at them and said for real, "What about your company policy?" They both said, "No. we can't." And then, one of the employees said as I was walking away, "Take it back to where you bought it at." And I said, "I bought it at Rite Aid." She said "No, the Rite Aid store you bought it at." And I said, "That's all the way on the Eastside and I am here now". They were very rude. So I had to drive all the way to the south end to the Rite Aid at Broadway. I told the employee that they are the same thing and I was able to exchange it there. I was very upset that they treated me that way and in front of my two children.

I have been taking prescribed narcotic pain killers for about three months due to a vehicle accident. I was on one that was very strong and had no problems at all filling the prescription. I have been switched to a lower dosage and the past two times I attempted to have it filled Rite Aid made it very difficult. The first time they told me my insurance wouldn't cover it. At 5pm, I left and returned at 6pm the same day and magically my insurance covered it. The next week (as my scripts are only written for 5 days) I had my doctor call it into Rite Aid Pharmacy. I asked my brother-in-law to pick it up for me the pharmacist on that day and they said I needed to come back the following day for it as it was a day early for my insurance to pay for it.

So the next day on July 14, my mother went into the pharmacy to pick it up as directed to do by the pharmacist the previous day and they said it could not be filled until the 17th of the month, the whole time blaming it on my insurance company then proceeded to tell my mother (the pharmacist) that I was abusing my prescription by taking more than directed. I have never taken more than directed. Rite Aid puts the stickers on the pill bottle and it has read for three months take 1 to 2 pills every 4 to 6 hours as needed for pain. I take two every 4 hours. Never had a problem before. The pharmacist was rude to my mother, insulted me in front of customers and wouldn't explain anything to her so we could better understand the problem.

So I then went in and asked what the problem was. The pharmacy tech was rude and called for the pharmacist. He came around the glass window and proceeded to tell me I abused my prescription and I'm over dosing myself then told me it was an insurance problem then told me my doctor wrote the script wrong. Then when I kept asking why I couldn't just pay cash being, that I was out of my prescription, he then said, "No, we don't accept cash." (mind you I had paid cash twice before). He then told me he just wasn't filling it because I was a drug addict! Right in front of three customers. He then just walked away as if I didn't exist.

So I went home without my prescription, called my insurance company and they had already released the payment for the medication. I had already called and complained to the manager of Rite Aid who could do nothing. So I called the pharmacy back being that I live 30 minutes away. I spoke with the night manager who went to the pharmacy to ask if I could have my prescription and while I was on the phone the pharmacist said, "No, too early. The ins won't pay for it and she's a drug addict and irritating me. She abused her medication. I'm not giving it to her." Mind you it was paid for! So I had to go 36 hours without my prescription in pain and feeling horrible because my body had adjusted to having that small amount of narcotic in it because the pharmacist wanted to be difficult.

I returned the next day to have all my stuff transferred to a different pharmacy and when I asked for it they came to the window with my medication all filled. The date on the bottle was July 14th, the day I was in the pharmacy attempting to pick it up when the pharmacist insisted my insurance wouldn't pay for it. Convenient! Needless to say the district manager was suppose to call me back today when he returned from vacation however I have not heard from him as of yet.

I entered the RiteAid store pharmacy and was informed that there would be a two hour wait to receive my prescription due to the store being short-staffed. I was totally inconvenienced and had to travel to another local pharmacy to get service! I feel that this is not acceptable and it placed people at risk who may truly need their medication. As a healthcare professional, I know that some patients may not just be inconvenienced by such service. We have had very high temperature in the last few days and the safety of the elderly could be at risk, as well as those with heart or respiratory problems who walk to get their medication! I endured the stress of my travel time and I had a headache when I got home!

I was diagnosed with chronic asthma by my doctor on 6/19/10 and took my prescription to the local Rite Aid Pharmacy to be filled. After a few hours, I called to get the status on the medication (Proventil inhaler) and was told it was ready for pick up. The medication was picked up and after taking the first puff, I noticed that there was another label under mine, so I peeled it off. To my great surprise, the medicine was previously issued to someone else almost three (3) weeks earlier (date filled - 06/03/2010 use by 05/28/2010) and I was given (date filled-06/18/2010 use by 06/18/2011). Basically this person was given about 11 months to use the medication, while I was given a year! I was rather curious about this discrepancy so I contacted the pharmacy.

I spoke to the pharmacist who was very rude and indicated that she was not doing anything illegal as pharmacies do this sort of thing all the time! I simply asked if they were aware of the double label on my medication! The other person's information (name, address, tel #) was visible along with their doctor's info. Someone took an ink pen and tried to conceal the info but it failed. Not once did the pharmacist apologize or acknowledge responsibility for what appeared to me to be a fraudulent act. Instead, she tried to make me feel that I was wrong to bring it to her attention. My single question made her very defensive and hostile. It appeared to me that maybe her pharmacy had something to hide!

I am really concerned about this Rite Aid Pharmacy as my austic son's asthma medication is filled here and lately the medications seem to be flat! I thought it was his machine but now I'm not so sure! Recently he was hospitalized with pneumonia and a chest infection. I fear that expired or almost expired medications may have resulted in him getting pneumonia. He is on a medical steroid to help clear his lungs daily and he still got pneumonia. Something just does not add up.

My mother has UMWA insurance and Medicare and she is 81 years old. She went to pick up her prescription and they charged her $392.00 when UMWA said she only pays $5.oo per prescription. I called them and ask them why and yes I was upset. Jackson told me that is the way it came up in the computer even though it has never done this before, she knows no better and went ahead and paid this. I explained this to him and he admitted that something does look a little fishy.

I told him I work in the public also and when I see something that isn't right then I pursue it but this man is rude, overbearing, and he doesn't try to work with these people in this area and something needs to be done about it because I work in the media field and I intend to go to the newspapers, radio and TV about how the rite aid in Whitesville WV treats their elderly, refuses to give them their medication and has even made some of the older people cry. I intend to pull my Mother's prescriptions from here and I suggest you go in the area or send someone and see how people are treated. I would also like to speak to the CEO of Rite Aid Pharmacy and if you need more people that he refuses to get medicine for or charges a big amount contact me ASAP.

I came in contact with a cashier (name tag Lisa) at RiteAid on High St. in Somersworth, NH. Lisa was sneezing, coughing and generally just sharing her flu virus germs with me and everyone else who she came in contact with. I asked her why she was even working. She just shrugged. I used hand sanitizer liberally after touching the bag, change, merchandise and receipt that Lisa had just sneezed and coughed all over before handing it to me. However, hand sanitizer doesn't prevent the free-floating germs from spreading and being ingested when it's done three feet away from away from you. I had gone to RiteAid to purchase an OTC pain reliever for my leg.

Due to my leg pain, my contact with anyone else was less than limited since I was preparing to be well for the upcoming Memorial Day weekend. I began feeling flu-like symptoms about 48 hours after shopping at this RiteAid, with full-blown flu symptoms hitting me like a ton of bricks the next morning. I called and asked to speak to a manager that morning. No one has called me back and I have since lost my voice from the severity of this flu. How is it that a pharmacy, of all places, allows their employees to work with the public while being so sick, especially in light of all of the flu virus warnings and precautions? There's a new CVS that's opening soon, right across the street from this RiteAid. I hadn't planned to shop there but will be now and will be bringing all of my colleagues and friends with me. I will not shop at any RiteAid store anytime, anywhere.

On Saturday, May 8th my two daughters and I went into Rite Aid at about 8:30 p.m. As I went to the cash register to check out, Vickie, the cashier, stated that she wasn't able to take my coupon. I then stated that has never happened to me because I know the coupon policy and I have been an avid coupon user for over a year. She then stated "I have to do what the computer tells me to do." I then let her know that I thoroughly understand but I have never had this happen to me. There was a line of about 5 men behind me so Vickie then calls the manager Bea and asks her to come up for help. Bea immediately states that I am doing something wrong and I can't use my coupon. I also let her know that I have never had this happen before.

She then states "Let me get all of these other customers out of the way. I don't want nobody filing no complaint on me. If I would've known you were going to take this long, I would've kept that register open." She didn't even take the time to see what was going. She just assumed I was wrong. So, I calmly walked to the back of the line of about 5 people with my two daughters. Once I got up to the register, a few other people were behind me and she told the other customers to get in front of me before she handled me.

Once I am finally at the register, Vickie and Bea argue about who is going to handle me because they don't feel like messing with me. So then the manager Bea checks me out and the computer accepted my coupons and Vickie, the first cashier who checked me out did the coupons wrong. There was no apology. I kept apologizing and explaining that I did nothing wrong. Not to mention, I was humiliated and will never go back to that store ever again.

Why are all the posts complaining about Rite Aid written by thieves, idiots or guests in our country? It seems like all the people posting here are the people that make working in pharmacy is bad. They don't speak English, and don't have the correct insurance card, they steal things and get mad when confronted by LP. It is just amazing that someone who is a native English speaker posts here and I have no clue what their problem is after reading their comment. Obviously, the people working in pharmacy are morons; we need to hire the Amazing Kreskin, because only someone with ESP could figure out how to resolve these complaints! Someday all the people working in the pharmacy will not speak any English, it will be like calling Dell customer service, the employees will not even understand your complaints, all the people that you enjoy harassing today will be working for your dentist (they will forget to give you Novocain) or they will go out on psych disability and retire early because you drove them crazy!

I have visited this store about an hour ago and they still had all the recalled Tylenols, Motrins, etc. from April 30, 2010 recall on the shelf without any notice to the consumers. I have asked the store clerk and he said that they cannot take it off the shelf until they get an order from their corporate office. When I asked the manager about it, he said that he did not know about the recall. It is outrageous!

Tuesday, May 4, 2010, I didn't sleep well and was not thinking. When the assistant supervisor asked me to sign up for the wellness card and I didn't sign up. When I went home, I double checked my receipt, I was charged full price so I decided to return the item and sign up for the wellness card, but when I went back to the store, the assistant supervisor got mad and made sure to humiliate me by speaking loudly so that other customers can hear that I was an idiot that didn't sign up for the wellness card. I have been shopping at this store since May 2009 and I don't think that the assistant supervisor should act in that manner and your company should investigate with a mystery shopper who is not of African descent to see how racist the all black employees are at this store (I'm Asian). Thank you for all your help.

I was lured by Rite Aid to bring my prescriptions to them because they would price match WalMart's generic prescription prices. Now when I go in, they always ring my prescriptions full price when I remind them of the pricing I am supposed to get. They told me that I had to remind them. Yesterday, the pharmacist said they would no longer price match and told me that Rite Aids will be charging $8.99 for their generic prescriptions. They made me wait 45 minutes while they changed the price and said they expected corporate to notify them any day of the new policy. I think they are pulling some kind of scam, getting customers to bring their prescriptions to them and then try to charge them full price.

I recently lost my third child at 11 weeks. I visited my doctor and received the news, which devastated me tremendously. My doctor prescribed me with a medication that I was unaware would not be covered by my medicaid. Rite Aid then made me aware that my medicaid would not cover the generic product that was prescribed. They offered to order the name brand product that my medicaid would cover, which would arrive two days later. I checked two days later, never arrived. I called the third day, and they said there was a shipping error, and it would arrive that day. I was advised to call after 4pm the same day to check on my order.

I called, and I spoke with a pharmacist that clearly had no idea what I was talking about, like I didn't just speak to a pharmacist 4 hours prior. At this point, I'm offended. She told me that they have my signature for the product that they were suppose to be ordering, claiming that I've already picked it up. Yes, they would have my signature, for the pain pills that was prescribed and the prenatal vitamins that I no longer needed. Not for the cytotec that they claimed they were ordering for me.

I waited a full week approximately for a order that clearly either was not placed, or for inaccurate records and workers that cannot do their job correctly. I spoke with my Gynecologist today and made him aware of the situation, and he was furious. I was suppose to be taking the Cytotec all week long until I was able to get my dead child out of me (basically), and they never ordered my product.

I would like to take further action, but it could have been a mistake on a workers part. If anything changes regarding my health, I will completely sue Rite Aid. I have all the paperwork, prescriptions, documents, whatever I need to prove my case. No one wants to walk around with a dead baby inside of them, at all. They don't realize the severity of this situation and how I could get internally hurt or get some kind of infection from this. If they don't want to do their job, they need to give it to someone else that will, and will do it right. If you don't know the answer, don't make something up or erase someone's records. People's lives rely on medication, sadly. I will know in three days if anything changed health wise.

On March 11, 2010, my refill of Methotrexate 2.5 mg tablet was filled into two different bottles. One had a description of the pills describing shape and number/letter of the pills. The second bottle had the description crossed out with a hand written name in black marker pen. No shape, number/letter or description was given to describe the pills that were in the bottle. The pills look exactly like another type of pill that I have. I was very concern that I was given the wrong medication! I happen to know that Rite Aid Pharmacy is known for medicine mixed-ups.

On April 5, 2010, I was told that they could 'hand write me a description' I refused and asked for a bottle that correctly identified the type of medicine that I had paid for. I was told that they did not have anymore and that they would have to order it and that I could pick it up the next day after 2:00pm.

I have Rheumatoid Arthritis, I was experiencing a 'flare-up' in pain. It is very important that I have my medication in a timely manner. I took the time out of my day to have something corrected that could have been taken care of initially. Now, I have to go back a third time due to the medical error in in refilling my medicine by the Manager of all people!

On about the 18 of March, my daughter and so drove me to the Rite Aid store to leave some new prescriptions a new pain management doctor gave me. My daughter was driving (35yrs old), my son in the back seat (45 yrs old) and I in the passenger seat (63). My daughter gave the scrips to the young girl inside the drive thru and ask her to tell me what the scrips were. She came back, told me and said, one would have to be ordered and it would take 5 days. I said fine, just keep them and I will be back to pick up the one sleeping med later today or tomorrow and the others when the ordered one came in, then we left.

After a week, I called to see if the meds were ready and the druggist informed me that there were no scrips there for me. The doctor had prescribed, Lortabs , some kind of patch for pain and something for pain in the nerve endings, as well as Lyrica. We picked up the Lyrica and that was it. So when the druggist told me I had no scrips, I ask why. She called the young girl at home and the girl told her , she had given the scrips back to us. I was told at that time, they had a copy of the patch med which was some kind of narcotic, I had never heard of.

I asked where the rest were and she kept saying " the girl gave them back". I asked her why she was saying that she gave them back, since we got nothing back and she said it was store policy to hand the scrips back until they got the order in. There was only one order, so where are the others? I have had 12 surgeries, three on my neck, which still gives me terrible pain and my back as well.

I requested they look at their security file and they said at that point, it had been too long and it would not be on the film? I decided to call FDA and they gave me the number of the Board of Pharmacists. I called them and they sent an investigator out to the store. The store is having security to pull the video, they claim they didn't have it anymore, but I have to stay in pain until that happens. I have totally been given a run around with Rite Aid with different stories each time I called. I also called the Pharmacy district manager to get him in on this problem. I told all of them, I will not stop until this problem is corrected and you see that the girl did not give anything back to any of us. Of course the doctor, whom I had only gone to once , will not refill the scrips, since the drug store was saying they gave the scrips back to me.

Last night, I had to be taken to the hospital for pain and was lucky enough to get a nice doctor, to whom I explained all the Rite Aid problem and she wrote me a few (12 ) pills scrip. Hopefully, the drug store will have straightened their mess up by the time they run out. I do feel it is my right to contact an attorney due to the pain and suffering I am having to endure from Rite Aids mistake? I intend on calling a lawyer the day after Easter. I have been in horrible pain since March 23, 2010. Rite Aid has not been in pain, nor the doctor, it was their mistake but I am the one suffering. PS. When I told the druggist " if the girl was supposed to hand me back the scrip that they had to order, why would she have handed me back the one they always add to the computer, even if I still have one refill on it" ? To that, I have no answer!

I have complaints about the Pharmacy at Rite Aid Store #10520 in Flemington, NJ. I have been a Type 1 Diabetic for 31 yrs and take NPH Insulin. The prescription that my doctor fills out always allows me to get 2 vials as I take about 42 units a day of it. One day, when picking up my NPH Insulin, the Pharmacist tells me that she will only give me 1 vial since this should last me a month.

First of all, my Dr. filled the prescription for 2 vials, and second, 1 vial will not last me a month. Even if my insurance does not cover it, which it does, she did not even explain why I am only allowed the 1 vial. To me this seemed like insurance fraud. I don't know, but it just didn't seem right. My second complaint was on 1/30/10. I had picked up my prescription for Vytorin 10-20MG for a 90-day supply. The pills are white, small and oblong shape.

Just recently, when pouring the pills into my hand to take my medicine, I noticed a small, round blue pill. It had the #2101 on one side of the pill and a fancy "V" on the other. Needless to say, I was scared because I found a foreign pill in my bottle. By the way, the bottle is a Rite-Aid one, which meant it was filled out by the Pharmacist.

I had looked up the pill online and found out it's called Amitriptyline which is used to treat depression. I am taking the time out to write this because I think this Rite Aid Pharmacy should be investigated. I don't want a mistake like this to happen again to someone and become a fatal mistake. I was very lucky. I have switched to a decent pharmacy now and will never shop at Rite Aid. I will be telling their headquarters about this as well.

I called in one of my Rx in the morning; that afternoon I picked it up. I paid my copay and left the store. Later I was wondering why I paid so much of a copay, so I looked at the bottle. They filled the wrong Rx. I went back to the store the next day and told them. The lady told me to just double up and she would fix it. So when it was time to refill my Rx, I called and the computer said no Rx listed for that. I took the bottles, the wrong one and the correct one, to the store and told them what happened. I told them that I should not have to pay another copay because I paid more than double the last time.

The lady told me too bad, it was my fault. I told her she is the one with the computer that should know what Rx is correct. This was not the first time Rite Aid has done something to me. Well I took the empty bottle and went to Walmart and they filled it in no time. I have heard lots of complaints about Rite Aid including from my daughter when they did not mix the medication and could have killed my grandson. I will never shop at Rite Aid again. The copay should have been $30 but I paid $70 for a month's supply.

My 1999 Ford Expedition with 97K miles has extensive chassis corrosion, to the point that 2 mechanics have advised us the vehicle is unsafe to use. This vehicle, which otherwise is in very good shape, should have a trade-in value of about $6,000 is worthless.

I have been shopping at this Rite Aid for eight years. The new policy is to swipe your ID if buying tobacco four times. I asked where this information is going and no one can tell me. Why, if I am over fifty years of age, does Rite Aid require this information? No one can tell me why or where this info is going. I was refused the merchandise. I support the policy of not selling tobacco to minors. I do not support the lack of education of Rite Aid's employees and the right to do what they want just because I would like to believe before this policy was implemented, Rite Aid educated their employees.

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I have used this Rite Aid since my move to Ann Arbor 2 years ago. They have very pleasant staff and pharmacists, and very unpleasant manager. I had recently purchased Maalox Total relief which contains bismuth subsalicylate, a substance to which I am allergic. While picking up my scripts, I asked to exchange the Total for a non-bismuth subsalicylate version of Maalox. I was approached by the manager, a middle aged, short, balding gentleman, who refused to exchange the product and actually chided me for trying to do so without a receipt.

He did this at the pharmacy in the presence of the pharmacists and other customers. This was during the week of 2.21.2010. This was clearly inappropriate, although I did not argue with the gentleman. As a doctor, I am aware that during a recall a receipt is unnecessary, although I would have brought it if I had it. I would like to exchange the product. I would also like an apology from the manager for inappropriate professional behavior, in public, since it was done in public.

I brought a prescription in of my daughter and they told me they didn't have all of it but would give me a few pills and the whole price was $8.99. They said that I did not have to pay until I got the whole prescription. When I was ringing up my order, I noticed that they charged me for the pills and I told them that they said they wouldn't charge me. The girl did not know what to say. She said that when I come back for the rest, I would pay for them. I said that I was told they were the $8.99 for 30 pills. Why are they changing the prices.

So the girl went to talk to the pharmacist and he gave her 30 pills which made me wonder where they got them from if they didn't have them when I first went in. They also said that six pills should do it. I said, no way, the doctor said 30 and that's what I want. That is when they came out with 30 pills and I asked for my prescription back to go somewhere else. Someone needs to check behind that pharmacists.

I have mailed two letters and I have faxed a request to the fax number provided by Corey in customer support, requesting records of the purchases of Vytorin and Zetia in the years 2002 through 2006. I provided all the necessary information. It has been more than one month since I sent the last correspondence, and I have received no replies. Please obtain for me a response, and if you are unwilling to provide the information I need, please tell me why.

I anticipate recovering the total amount of money I spent on these medications in the years 2003 through 2006. Since I don't have the records to state the exact figure, my estimate is $2,167.88.

I have dealt with RiteAid in different cities, and I thought the others were horrible in customer service, until I switched to Uhrichsville RiteAid. I have been laughed at on the phone and been treated like a piece of ** on the bottom of a shoe! When you hear RiteAid, you think big chain, on the ball, and right on. I was in a car accident awhile back and have to take certain meds at times. They make you feel like, once again, a piece of ** when you have to follow up to make sure your order came in right and on time.

On January 27, about 1pm, my doctor called them to tell them when my script should be released. They went against the doctor's order and refused to. I was laughed at and talked about on the phone by the pharmacist and Dawn, the employee. And it's not the first time. It is not anyone's business at the store why or why not or when or when not my script should be given to me when my doctor states it should. The doctor is not just a regular doctor but a specialist at that.

Then when my doctor called them back, they even are made clear that it's something against me and I was told that it wasn't right what they did. I could go on forever, and I'm not done yet. But in the meantime, all of my family and friends have and will leave RiteAid.

I was shopping at the Rite Aide store number #5693 on January 11th. I was with my 3 children ages, 2, 7 and 9. I had all my items and went to the cashier. The cashier scanned all my items and she stopped. I asked her if there was a reason why she could not complete the transaction. She said the assistant manager named Sue, wanted to check me out. So we were standing there waiting for Sue to come out. We waited about 8 minutes for her to decide to come out.

So she started re-ringing some items and I told her I did not want them. The cashier was done ringing me up. Sue asked my why I did not want the items and I told her, "I just don't want them." She asked me again why I did not want the items. I said, "What does it matter? I just do not want them." She then started telling me that everybody in the store is afraid of me, they all hate me, they refuse to help me, I am evil and just a bad person. I defended myself and told her to do her job and scan my coupons. I also told her to read her coupon policy because I should not have to know it more than she does. She then tells me that she feels sorry for my children that I am their mother, in front of my 3 kids and other customers.

At this point, she had no right to attack me or my children. The only thing I complained about is their not knowing their own coupon policy.She notices my 9 year old daughter playing with my blackberry and she asks her if she is recording her. I tell Sue not to speak to my children. So Sue says, "I am calling the police because your daughter is recording me." So Sue called the police and the police came out. My children are naturally scared but I am disgusted by her poor judgment and lack of common sense with regards to customer service. She should not be around the public. The ironic thing is, my daughter did record some parts of this situation, she has on video Sue telling us she feels sorry for them because I am their mother.

I have called customer service numerous times about this situation. I have called the regional VP office and every time I am told somebody will get back to me. It has been a 3 weeks now and nobody has called me. It just seems to me this type of behavior that Sue has displayed is acceptable behavior for Rite Aid employees. It is not acceptable for me or my children to be treated this way. I am disgusted that Sue is able to talk to my children and me in this manner because I am an avid coupon user.

Donald, the other manager, at this Rite Aide location has told my husband that the managers at the Loma Linda, Redlands store and his store all call each other about me whenever I am shopping in their stores. Donald said that I commit coupon fraud and loss prevention is "onto me". So every time I shop at the Loma Linda store, the cashier will run to the copy machine and make a copy of my receipt before handing it to me. They will call the manager from the office and tell them "you know who is here" while I am standing right in front of them. They will also have a manager stand behind the cashiers while I am checking out. I am not invisible and I am not committing a crime by using coupons.

Just today in the Redlands store, the Store Manager stood behind the cashier and the cashier had no problem scanning my coupons. The Store Manager read the coupon after the cashier scanned it and the Store Manager tossed the coupon to me and she said, "You cannot use this; it says one per customer." The coupon did not say one per customer! I told her it does not say that. She then says, "Well, I do not to sell it you. You already bought 1. You have yours." I told her you still have a full shelf of them. She said, "I just do not want to sell it to you." I asked her, "Based on what? My race, my gender, why?" She said, "I need to help another person", and she said, "next". While I was in the store, I heard her tell the new employee that loss prevention is "watching me".

So now I am being harassed again because I use a coupon for every item I buy from Rite Aid. I use coupons for every restaurant I go to, for groceries, for movies, everything. It seems these managers and employees at these Rite Aide stores are discriminating against me because I use coupons. The Loma Linda store manager asked me, "If you are not doing anything wrong, why should it bother you?". I explained to him that I should be given the same customer service as the non-coupon shoppers are given. I should not be treated like a criminal because I am using coupons. If Rite Aid continues to let their managers treat coupon customers like criminals, a lot of couponers will take their business elsewhere.

While I was typing this up, the District Manager named Ron called. He was very defensive and said that I deserved to have had the police called on because I had called the managers a moron, stupid and dumb (I did not call her any names). He also said I tried to confuse the cashier by changing my mind and having her void off the vitamins and I brought this upon myself because I use coupons and visit different stores. He said by my using coupons, I tie up their lines and I am rude to all the employees.

Now the only reason I complain is if the managers and employees accuse me of coupon fraud or if they get mad because I have coupons. I have every right to defend myself when they accuse me of illegal activity. The District Manager Ron said there is nothing else to do. It is my fault and when I get off the phone, it is the end. He is done dealing with me and speaking to me.

In 2004, I filled out an initial patient information questionnaire form at the local Rite Aid Pharmacy. I indicated that I had an allergy to one prescription drug (discovered in the context of having a wisdom tooth removed). In early January 2010, I filled a prescription for an antibiotic and was given a printed "Customer Verification Form" which listed three prescription drugs under my "Personal Information" and "Allergies". The three drugs listed were incorrect; they were never indicated by me in any context and were added to my pharmacy records without my knowledge.

Further, the drugs are known to be associated with street drugs and addiction. When confronted with the error, the pharmacists had no explanation or apology. However, they allowed me to update/correct the information in my file. I told them that I thought the error was a serious concern, not just a need for updated information. I also told them that I did not intend to fill any more prescriptions with Rite Aid even though I have not had any other problems. Patient information changes, however, medical records do not change themselves.

On January 13, 2009, I had experienced an outrageous situation that may not be part of living in a democratic society. The most important thing is that this situation has been created by a necessary member of health care team in the form of denial of performing services to 3 year old patient.

On January 13, 2010 at 6:25 pm, I have visited Rite Aid Pharmacy store located at 108 street, Forest Hills, NY to order prescribed medication for my 3 year old child who has been diagnosed with Bronchiolitis on the same day. It would be relevant to say that my family has been using this Pharmacy store for similar services for several years and all required information has been available to pharmacist. At the time of submitting my order, I had advised the clerk at the drop-off counter that the patient has new insurance coverage starting in 2010 and presented insurance card from the United Healthcare to make sure that there is no delay in receiving my order. Clerk has looked at my card and collected personal information such as the patient's date of birth and phone number writing on prescription receipt. I was also advised to come back in 60 minutes and pick up my order.

When I came back at around 7:40 pm to pickup my order, another clerk at pickup counter asked me for my insurance card and I presented the same card I had shown at 6:25 pm. The clerk has advised that this card is not covering prescriptions and may be only used for doctor visit and as result my order may not be given to me unless I pay in full. In reply to my question why this was not pointed to me at the time of order, it was implied that it is not part of their duties to clarify such issues and I must have prescription card. To the best of my knowledge, my family has medical insurance coverage, which includes prescription services as well and I called my insurance provider right away to obtain this information. I also notified my wife on the issue, since she is the primary insurance holder for current coverage our family has.

When I reached United Healthcare representative, I was advised that prescription service coverage is provided by a different company, CVS caremark and the pharmacist sure is able to assist me with finding my coverage information by calling that company. I also received a call from my wife who had reached CVS caremark helpline and they provided her with another phone number, that may be used by the pharmacist to obtain our coverage information.

When I released the above information to the pharmacists, I was told by a women pharmacist who appeared to be a head of the team that it is not their duties to call and verify coverage and unless I have a prescription card, I may not receive any services from them. Since clarifying the issue with prescription card was indefinitely delaying my child's treatment and it was very critical to give medicine to my son before bedtime which is 8 pm, I agreed to pay for medicine in full and pickup my order and deal with insurance information later on.

Then, I was told that my order was not prepared due to above situation and it may only be completed for the next day, since pharmacy's working hours are almost over and they have not enough time to complete my order. I was really stressed by the whole situation and the reluctance of the pharmacy store representatives to perform their duties, so I requested store manager's presence. Then, I was told by the women pharmacist who seems to be a team lead, that I may complain as long as I want but since I was a very demanding customer, this store will never perform any services to me at all. The argument that this medication is required by a certain time for a three year old boy was not taken to consideration.

Shortly a gentleman had shown up asking me what was happening. When I started describing the situation, he asked me to leave the store. Since I was denied services at this store and I had very doubtful opportunity to find an open pharmacy store in the neighborhood at that time, I chose to leave and address this situation later. It would be relevant to mention that when I was asking for the names of representatives and store manager, I was not given any of that information. I also did not see any name tags attached to any of the Rite Aids representatives clothes.

I was able to get medication at a CVS store in our neighborhood, located at Queens blvd, Forest Hills, NY 11375, that is open till 11 pm. CVS representative had listened to my situation with the coverage and the fact that I did not have prescription card in my hands did not prevent him from getting coverage information in 5 minutes and releasing all medication to me in 25 minutes from the time I placed it. It was at 9:14 pm.

What really concerns me in this situation how is it possible, that a pharmacist who is a necessary member of health care team and who also has legal duties of care to patients has knowingly delayed performing services and denied releasing care resources to a 3 years old patient? How is it possible that a patient, who is a United States born citizen with an existing medical insurance coverage, is not able to get services that ris equired for his healthy living due to professional misconduct of a pharmacist? Why did the pharmacist, who had my insurance card in her hands, not verify the information and not advise me that I needed another document at the time I submitted my order? Why did the pharmacist who had all my contact information never contact me and advise that I might be experiencing a delay in receiving medication by the time it was agreed? How may I be sure that after being a "demanding customer", I will be provided with quality medication at that store? I hope all these questions will not remain unanswered and this issue will be investigated and addressed. I also expect that some disciplinary actions and evaluation of professional skills of the representatives I was dealing with on 1/13/2010 will take place.

The store had a B1g1 on amino acids (arginine) they only had the one so marked it 1/2 price, I was fine with that. Then I had another B1g1 the same situation but the mgr refused to mark it 1/2 price. And it was the last bottle on the shelf also. Also bought 2lit cola from the store which were flat (no fizz) I didn't find out about those until the next day. I do not wish for an attorney to contact me it should be the store mgr to correct the problem. What is the old saying, "The customer is Always Right"? Remember I and others "PAY" your salary!

12-31-09 I went to Rite AID to purchase some Items and when I went to purchase a deodorant I noticed the deodorants are placed inside of a storage mechanism. The only way you are able to obtain one of the deodorants from this mechanism is to open it. Once you open it, it makes a loud ringing noise which can be heard throughout the entire store, alerting everyone that someone is in the deodorant aisle attempting to obtain the deodorant from the mechanism.

Anytime I went to look at other deodorants inside of this mechanism, the ringing sound would go off and store assigned security would come by as to see if I was doing something such as trying to shoplift. I was Extremely embarassed as some of the employees were laughing, other customers would come by to see what was the loud ringing soud and the security guard would keep coming around as to see if I was shoplifting. I weren't able to purchase the daily living item I needed becuase of this extremely uncomfortable, embarrasing, degrading and morale lowering experience. If there is any damage it is psychological more than anything.

Ride aid lured me into doing business with their pharmacy by offering price matching with Wal Mart. Then they said they were no longer going to do the price match. I spoke with the Rite Aid Regional VP and he told me he didn't care and that he only recieved a few complaints.

I recieved the wrong dosage instructions for my son who was prescribed azithromycin. The prescription was written for 4 ml day 1 and dday 2-5 2ml. They directed me to give my 2 year old 4 teaspoons on day 1 and 2 tsp day 2-5. needless to say my son was in agony all night after 4 teasponnfuls of this stuff and was already shot and tired form his fever and strep throat. Thank God he is ok and the hospital or death was avoided. What are my rights as a mother and patient?

It seems that Rite-Aid sale tax does not conform to the regulations that LA County used to be sales tax was 8.25% now changed to 9.25% and Orange County used to be 7.75% and now 8.75%. I have noticed on several occassions that Rite-Aid sales tax is far beyond this mentioned %. I went yesterday 12/6/09 to buy some hair dye and I usually calculate the tax right before I approach the cashier, so I know exactly how much I am paying.

My bill was $5.98 and they charged me a sales tax of .87 and the total came up to $6.85. If I apply the 8.75% for Orange county my sales tax should only be .52 with a total of $6.50. I asked the cashier#54993333 why is the tax high ans he said that he does not know since this was his first day of work.

This is not the only time I have bought stuffs at Rite-Aid and every time I noticed that tax is high. For one thing on their receipt they do not print the sales tax they charge to customers. This is a form of consumer to defraud customers like me. I want Rite-aid to be investigated on their sales tax practices. They are getting away with murder.

I also want to be compensated for the over sale taxes they charge me on few occasions not only this particular situations I cited as an example. If this does not stop I do not have any alternative but to file suit against Rite-Aid for misrepresentation of sale tax and consumer fraud.

Damage is paying more for something that should have not been because they are charging more sales tax to the people against what is required.I know that the amount seem too small but it is the principle and against their actions that they can get away. I have copies of my receipts to prove my case. I want them to pay for what they did.

I purchase ensure and forgot the recept. so when I went back to get it they said they could not retrieve it. with in the hour they said they could not give it to me. I needed to document the recept at my job

On Friday, 11/13/09 I rushed my 77 year old mother to Christiania Hospital ER. She had the hives so badly, they had entered her throat. After medicating and watching her for six hours, she was sent home with a prescription for Hydroxyzine 25 mg, and told to take otc Benadryl. They did give her enough medicine to last through the night because it was about 11:30 p.m. when she was discharged.

The next day, I took her script to Rite Aid, Store #11179, New London Rd, Newark DE 19711, they filled the script, rang up the Benadryl. I drove to my mom's house and left the medication with her, as well as her meal for the day. Around 3:30 p.m. I received a call from my mother stating she choked on one of the pills, and went to get another one when she noticed the bottle said : Patricia B. (patient), the medication was HYDROCODONE--APAP 7.2-750 Tab.

At the time, I was in Wilmington DE grocery shopping. I was very upset, so I called the Rite Aid and spoke to the pharmacist, Yen. I told Yen what the problem was, she stated that she was concerned about my mom having the wrong medication, but Yen never once asked if my mom was okay, or if she had taken the medication. I then drove to Rite Aid to pick up the correct medication. Yen refused to give me the correct medication, but because I did not bring back the HYDROCODONE. (I have a heart condition and my rate was running high). I informed Yen that I was not going to run around a fix the mistake she made. I did tell her to feel free to drive to my mother's house to pick up the medication herself.

Yen called another lady in the store, and they agreed (after I started yelling) to give me the correct medication. When I arrived at my mother's house and picked up the medication and went home, I found out via the internet that it was Oxycontin, and very strong narcotic. I went to A-Fib that evening, had an on-call physician walk me through what medicine to take.

I cannot understand how this happens. My worst fear is that if my mom had choked on the large pill, she would be back in the hospital with God knows what type of reaction. I am writing to any and every agency to see what our rights are. Your response is so greatly needed.

I don't know if what this pharmaist did to me is illegal or not, but I am so angry and taken back that I cannot allow her to victimize me..I have been on Suboxone for about a year and a half. If you dont know what that is, it is the result of taking prescribed pain medication for 5 years. To keep from going through withdrawl from this pain medication, I take suboxone intil the treatment is over..I get suboxone from my doctor in Harrisburg PA, because doctors charge a lot to treat it in Delaware. I refuse to go on Methadone..This is not something I am proud of, I trusted my doctors and should have known the dangers of pain medication. This medication helps me maintain a normal life.

Anyway. I had been having some issues and decided to talk to my regular doctor in Delaware about it.I had not told my regular Doctor about suboxone because I did not want to be judged..Evidentally my doctor diagnosed me with having ADD and gave me a prescription for Aderal. Hoping this medication would work, I went into Rite Aid to fill the script and have never been so disrespected in my life. This pharmacist acted as if I was doing something sneaky. Im sure people do, but until 2 weeks ago, I had barely heard of this medication. She treated me like a drug addict because I let her know that I was on suboxone..This was not my normal Rite Aid as I was visiting my mother and had errands to run, it was convenient.

The pharmacist let me know that ethically she would not fill the prescription, confused and very upset, I left. When I went to my pharmacist, also Rite Aid. I asked her if suboxone and Aderal interfere with each other, and then spoke to her about the pros and cons of this medication.She said "Absolutley not". I decided to try the medication. I took 1 tablet a day and it worked very well, I improved at work exc... I noticed whern I went back to my doctor I was being treated differently, sure enouph after speaking to my doctor, the pharmacist called her that day. This is everything I wanted to avoid. Shouldnt it be my right to decide what i take?? I could see if these two medications clashed, but they didnt and it is very clear to me that this woman ASSUMED that I am a drug addict, just after something. Now I cannot be treated properly for ADD, and I am frustrated.

The final incident is that i handed in four prescriptions which were never entered into the system, nor were the prescriptions existing. They were also very arrogant i guess they have the principle the customer is always wrong. didnt know what he was talking about. He asked me if i was at the right location putting me into a stupid position. i desperately needed the antibiotic because of a surgery on my tooth! The staff that is working is super unproffesional, something needs to be done!

WRONG PATIENT, WRONG MEDICINE, WRONG DOCTOR!!!! Fortunately, I caught the mistake while pouring our weekly medications, so no physical damage was done...however, we are now afraid to use this pharmacy anymore and will be paranoid with all opharmacies from now on. I have many anaphylactoid reactions to medications and am very concerned about this. When I called the pharmacist, his reaction was "Yes, that is your husbands medicine for a cough." He said nothing further. This attitude is just as bad as the errors in my estimation. Plerase contact me BY MAIL or PHONE (I do not have a computer available at this time) Thank you.

Rite aid announced special deal on nicorit " rite aid brand" buy one get one free. accoordingly i went there to get it, but it was not available.they gave me a check for it and asked me to go back later on to get it. when i went there, the deputy manager denied the check and said that it is not from this store and treating me in desrespect without trying to ask any of the employees.

four of the employees verbally attacked me with harrassment,argueing,criticism,AFTER I asked them to please stop it.i asked them over and over and they continued to harrass and argue knowing i was a long time customer,with painfull spinal damage/disabled and nearly 60yr.

I went to the back of the store spoke to a nice young woman and asked for a customer complaint form.She was not sure if there were any forms for that and she worked in an area at the rear of the building. While talking to her I observed an employee of Rite Aid rush to the front of the building and wait on the customer that had been waiting there.

Send some one into the store a few times and see if what I tell you is not true.

RiteAid seems to be out of control, with dose and drug switching. They filled an Rx with double the pills at half the dose,as they were out of the full strength. They charged me more for the double number of pills, than the original Rx written by the physician would have cost. They did not mention to me that they had altered the dosage, nor did they check with the doc, nor did they mention that the directions were different from those which I was given by my treating doctor. I am going to the pharmacy board of my state.

I knew what the doctor prescribed, and called the pharmacy. They refilled the script the following day and unsuccessfully tried to charge me again. They have the wrong dollar amount of my co-pay in my insurance record, and my out of pocket expense is understated.

I can't imagine why and how Rite Aid, a mediocre establishment with unfriendly people in the pharmacy (and they were obviously taught at a series of seminars that the customer is always wrong)took over a decent chain called Brooks. I used to live down the street from what is now Rite Aid but was Brooks, and because they knew me they were nice to me and even chatty. Someone here said that it's a revolving door for pharmacists, and that's true. We also had a friend who had been day manager of a Brooks near our new home and got fired in favor of...who knows what. Maybe he worked too hard, was too homely, or committed some other sin but he was there for years and there is no loyalty at Rite Aid.

I could say the same of other stores, but it would take up a full page and possibly more. I am so unhappy with Rite Aid that even though the location is convenient for us, I might switch pharmacies really soon.

To avoid the hassle that came EVERY time I went there the pharmacist suggested that I just say that my birthdate WAS the 14th. Knowing this was not the proper way to handle it, I raised the issue on a later visit and ask them to change the record. The cashier or tech on that particular visit suggested I contact my insurance. I responded, "THEY have the RIGHT birth date--you need to change it in YOUR system. Finally, I witnessed the most unbelievable and irresponsible act yet. I went 20 to 10 minutes before the pharmacy closed to find that they had closed early and had wheeled the prescriptions to the front of the store where they were being dispensed by a cashier. Later, in a neighboring town, I ran across a former pharmacist of this particular Rite Aid who told me that it had "gotten so bad there", he was driving an additonal 60 miles a day to work at a different store.

I've been going to this pharmacy for sometime now. They have a rotating door when it comes to pharmacists. My mother had open heart surgery 5 months ago and every month she gets home from the pharmacy and counts the number of pills in the prescription bottle that she just picked up and compares it to the sticker on the bottle for the amount that was SUPPOSED to be included - she's 1 to 5 pills short. I refilled a rx for my cat and was supposed to receive 2 refills - on the bottle it said no refills left and lastly I get 5 rx's every month from 3 different doctors for different reasons and only 1 bottle has the correct prescribing doctors name on it.

I received a message on my answering machine on August 10th that I had a prescription refill to be picked up, but the only problem is, I never asked for my prescription to be refilled.

I do not feel that any of my medicines should be automatically refilled without my consent, and I am quite upset that Rite Aid is doing just that without my permission/consent.

When I contacted Rite Aid by email, they said that I signed up for automatic refills, which is an outright lie. I have never signed up for that, ever. They also did nothing to correct this issue either. I am not using Rite Aid anymore. I am disgusted by this abuse and the lies.

I, Michael P. declares on Sunday, July 19, 2009 while attempting to refill a prescription of Xanex at Rite Aid Pharmacy, the head pharmacist, Emad R, working that day refused to refill my Xanex. However, when I presented the head pharmacist with a prescription of pain medication he had no other choice but to refill the prescription. I believe that the Pharmacist was angry because he had no other choice but to fill the prescription for pain relief.

I believe that it was in retaliation the pharmacist at Rite Aid contacted Dr. G, Dr. M, who is responsible for my physical therapy and Dr. F, Pain Management.

Therefore I severe any professional relationship with Emad R of Ride Aid Pharmacy located at 22nd Street and Broadway (Store 514-Bayonne, NJ. 07002.

Currently, I am being treated for cervical neck disease as well a Lumbar spine disease. I have been told an epidermal may be needed for my cervical neck, perhaps surgery may be needed for my neck. I also firmly believe that the above mentioned individuals are getting in the way of my good health and well being

Every time I go to this pharmacy (the only one my insurance lets me go to) they can never get my prescriptions correct. I always end up having to scream at them so loud that other customers can hear so that I can get service. It is usually my insulin that they mess up on. Every month for over two years I have had to go through this. Last month I was told they were out of insulin and couldn't give it to me. I was called by them two times that they were stil out of insulin.

I have been forced to take the wrong kind of insulinm for a month now because this pharmacy refused to give me the correct insulin. Today again I went in to get the insulin I've been waiting for for over a month. Again today I was told that they were out of insulin. I couldn't take it anymore and screamed at the top of my lungs so that everyone in the store could hear. Suddenly they found a couple vials for me. But I still didn't get the correct amount of vials. I can't understand how a reputable pharmacy could be out of Regular insulin for over a month!...

That is just not acceptable. I also have high blood pressure and other health issues where stress is an issue. How can I reduce stress in my life if I am ALWAYS haveing to throw fits just to get my regular prescriptions filled.

On January 8th my mother was given a prescription for meloxicam 7.5mg to be taken once per day. She took the presciption to Rite Aid. In error the pharmacist filled the prescription to be taken 4 times per day. Within a few days she began to display overdose symptoms. On January 19th she passed away in her sleep. Why is it so hard for these people to admit when a mistake has been made?

reqA short time ago, after making a decision to obtain my generic prescription drugs from Walmart for $10.00 for a 3 month supply, I was offered a chance to purchase a months supply for $4.00 each. At the direction of the head of Rite Aid Pharmacies, he price of 6 of 11 requested refills has been changed from $4.00 to $8.99 and the price of one refill has been changed from $4.00 to $10.00; 4 refills remain unchanged; all at the direction of one Lara H, the head of Rite Aid Pharmacies. This change costs me approximately $36.00 more per month to obtain the necessary prescriptions; a hardship on my fixed income of Social Security Benefits.

I had a coupon for a $5.00 rebate slip for lipstick and mailed it in to Rite Rebate Center. I was mailed back a $1.00 rebate check. I made a copy of all slips and can fax you a copy.

My niece, mother and myself went through the drive-thru on Wednesday, July 15, 2009. The pharmacist at the window told me over the loud speaker that my refill for __ was too soon. My niece who has a drug addiction problem heard her and said to me, "I didn't know you were on __". My mother said in shock! I was numb and did not know how to answer my niece. Since Wednesday, I have not eaten, slept or done anything I normally do because I am in fear. I am devastated that my mother now knows what drug I take for pain. Worse is, my niece knows. She also knows many kids at the methadone clinic in Waterville, ME.

Who's to say it may slip out that she says anything to anyone? I've kept this from my family for over 5 years in fear anyone would find out. I am lost, depressed, scared at what might happen to me if someone should find this out including my son who also has a chemical dependency. What am I going to do now? My whole life has been exposed. I will tell you what the medication is, but not over the computer.

Pharmacist filled my atenolol prescription with folic acid. Does that mean the folic acid patient received my atenolol? I saw the pills were yellow instead of white. I called and I was told to bring it in. When Michael ** looked at them (the pharmacist on duty), he concluded that they were folic acid.

No one seemed concerned about it until I asked for an accident report. I was told there was no such thing. I asked if it would get reported and he said yes through the computer. I asked for a printout and was told there would be none available. I told them I was requesting something written, describing the error. I was handed a very small scrap of paper with the district manager's phone number and the name of the pharmacist who was on duty the day my script was filled. I was also apologized to and was told that if I intended to sue, this would be reported and not to worry.

I have been going to this pharmacy for almost a year. It is the closest one to my home, literally walking distance. The only meds I take are for thyroid and birth control with the occasional antibiotic for my daughter and/or myself. This pharmacy and store in general are always slow, so when I go in I know that I will have to spend some time. It is a pain at times, but I go through it because it is close to my house. The pharmacy staff also are always rude; if not rude, then they are very unhappy. You get that since they are overworked and unhappy at their job. Today, however, that rudeness was taken to a whole new level. I was made to feel like a criminal and was talked to in a way that is totally unacceptable. My thyroid medicine was changed and an additional thyroid medicine was added. I asked for the name brand of both, not the generic. That was the 1st issue. A nameless lady on the phone said, "We have always filled generic for you, why change?" I simply said, "I want the name brand." The doctor had also written the prescription for 188 mcq of Synthroid and it does not come this way, it only comes in 88, 100, 175 or 200. So they demanded on calling the doctor. "No problem," I said, "do what you need to do."

I called my doctor and he said he had spoken to them and that he didn't understand why they were making a big deal of this, but he did want to change my script to 175 to avoid any confusion and keep the Cytomel at 2 5mg per day. I called Rite Aid to let them know I had talked to the doctor and the lady (who would not give me her name) was very hateful, saying we have to talk to the doctor who had already called but no one took the call. It was a huge mess and bottom line is that I was yelled at and hung up on after 2 calls and 1 visit to this store. The woman was argumentative and refused to listen. She kept saying that my doctor had called in a prescription the day before. I'm like, "No, they didn't. I saw my doctor today."

What a mess. When I went back to the store for the 2nd time to pick up my meds after 5 hours, it still was not ready for me. I asked to fill out a formal complaint and was again attacked by this pharmacy staff. The one lady literally yelled at me from across the pharmacy in front of the pharmacist who has done nothing. The manager was totally unhelpful, too. Unbelievable treatment. Crazy-making stuff. Stores no longer care about the people they serve who keep them in business. Where is all the customer service gone? Needless to say, I will no longer ever go to a Rite Aid again. By the way, this store never told me the 1st name only of this crazy woman. The whole store is absolutely crazy.

On March 15, 2009, I had a small red area down from under my arm. I put a RiteAid latex-free band aid on it with Neosporin ointment. A few minutes later, I started to feel itchy and heated. Within another 5 minutes, I looked in the mirror. The area was swollen and red. I went to take off the band aid and it fell off with my skin on it. My skin blistered and was raw. I covered it with gauze and put RiteAid cloth tape latex-free and again, blistered and redness occurred. I called my physician and saw her a few days later. The area continued to swell to the point that I couldn't put my arm down to my side. She prescribed Bactroban and keep it covered with gauze. Nothing else. I called Jim several times on his cell, he hadn't gotten back to me.

A person from Pinnacle did and said she would call back with the results of what was on the band aid. But nothing since March. Claudio took the complaint from me when I went into the store, but he is no longer working there and the new person has no idea where the report is. It was on loose leaf paper. She gave me a new person who was very nasty and abrupt. Taneil at ** never took a statement from me. I need to know what was on that band aid that caused such a reaction. I had to go into the hospital for a cauterization, had told them of the incident and the saw the scars under my arm.

The doctor agrees that I should find out what type of glue is used on a latex-free band aid that I could be so allergic to. This could be a life and death situation for me in an emergency. I have not gotten any help from anyone. Please intervene. This is a serious situation not just for me, but others who think that latex-free means no latex.

Each time I pick up my prescription she (Sandra) is rude to begin with and each time I give them at least 4 days since I have diabetes and take several medicines, they are never all there. I understand if a doctor must be called but when it is out of stock and I have waited 4 days at the least, someone should call us! Then I went to pick up and asked 3 times if it's all there? Sandra said yes 3 times. I get home and find 2 missing, one doctor call and 1 ordered. I live in Mexico part time and this is very inconvenient! I have thought about changing stores but this is the closest one and I have been getting my medicine there for years. However, unless service improves, I will change. I wasted trips after giving prescription 4 days to fill.

Recently, RiteAid took over our local pharmacy. Since then, there are bill collectors from this one in particular. We know this, because they have us down as a bad client. This is not our debt! They have been calling our home and saying we should call them asap from the number this message was received on. This is not RiteAid! So this leads me to believe that RiteAid either sold them or gave them my private information!

When I tired to contact someone about this, I hit a brick wall. I'm nothing scared anymore. When does our privacy count? I am deeply disappointed over this. What, if anything, can be done over this?

This isn't the first time the store gave me the wrong perscription. They gave me the wrong script last time and then they called me to pick up a script with the recording and I went to pick it up and it was the same script they had given me 2 weeks before that was wrong now I have paid for the wrong script again.

On May 20, 2009 I filled a prescription for my son who is 2 years old and weighs 24 lbs. The prescription was for Augmentin ES600, I received the generic Amox TR-K CLV 600-42.9/5 susp. The label indicated that I should administer 6ML teaspoonful by mouth twice a day for 10 days. On the sixth day I noticed I was running out of the medicine so I called the pharmacy and spoke to pharmacist Kathleen.

She informed me that I was only supposed to be giving my son 3ML twice a day for 10 days. I immediately asked the pharmacist to investigate how this error could have been made and asked her to provide me with any information regarding a possible overdose. I also contacted my son's pediatrician and discussed my concerns. I was asked if my son had experienced any diarrhea, vomiting or if his behavior was different that usual. Fortunately my son did not display any of the above symptoms.

However, I am still very concerned of what could have happened and if there are any possibilities of future problems related to this overdose. The pharmacist explained that studies showed possible complications related to his kidneys and that I should discuss this with his pediatrician. I plan to follow up with his pediatrician and hope that there are no long term effects. I have been getting my son's prescriptions filled at this pharmacy since he was born. I can not imagine what could have happened had this medication been another type or if this error could have been deadly. I trusted my son's health to a professional and feel that someone at Rite Aid was not doing their job correctly. I realize that human error exist however when you are dealing with someone's life there should be numerous precautions and check points to prevent something like this from happening.

Needless to say I will no longer have my son's and my family's prescriptions filled with Rite Aid. This experience was very scary and traumatic for our family. This is our first and only child and to think that something could have happened to him because someone was negligent. I just hope that this does not happen to other families and I am thankful that so far my son seems fine; however I do plan to continue to monitor him and follow up with his pediatrician.

What can be done about this?? I am on SS and instead of paying $5 - $6 for a batch of medicines I am being charged in the %-$30 range. I cannot afford this. When I call them about it they get downright nasty.

So I went down to the pharmacy and was given the run around as to where my patches were. Now they already billed the insurance company and received their payment but I still never received my last 10 patches. This all occurred within the last 2 weeks and todays date is 05/21/2009. These patches were for my husband.

My husband is disabled and needs these patches for the pain he is in from his injury to his back which he has had several surguries on. Therefore he ran out of patches and is in agony from not having these patches which help to reduce his pain.

I had a prescription transfered from the South Lake Tahoe, CA Pharmacy to the Mammoth Lakes, CA Pharmacy. I went to go pick it up 05.09.09. I walked up to the pharmacy, told the lady behind the counter my name and that I had a prescription transferred there. Without even picking her elbows up off the counter she told me my card expired. I asked her what she meant because I double checked with Rite Aid in South Lake before I left town and the lady there said everything was okay. She told me I couldn't pick up the prescription or had to pay for it in full. She made absolutely NO effort to move, check it through the computer or anything.

Today, 05.11.09 I called the Rite Aid back in Mammoth asking to speak to the Pharmacy Manager. After waiting on hold for a second, a guy picked up the phone "Hello" ... No "Hello, this is the manager" or "Hello my name is ____" or anything. Just "hello"... I asked him if he had a name. He said "John" This guy also made NO effort to be friendly or helpful right from the start. I proceeded to explain my situation and he told me he tried to bill it before I arrived and it came back and they wouldn't pay it.

When I checked with the program I get my prescription through, they said there shouldn't have been any problems just like the lady who I talked to at Rite-Aid in South Lake Tahoe told me when I transfered it as well as today (She checked it again in the computer) to see if I could pick the prescription back up. No apology, sympathy, or any effort was made from (Was this guy even really a manager?) "John the Manager." I am VERY unhappy with my experience at the Rite-Aid in Mammoth Lakes and will not be returning to the store.

My husband and I both use rite-aid because we travel a lot, and it's in so many places. Our local Wilmington Pike Rite-Aid has pretty good customer service (a nice older lady, and a not-so-nice, grumpy old man). recently we were traveling to Detroit for a few days, then into Canada, and in Detroit I realized I had forgotten ALL my medication. there are three things I take daily for my fibromyalgia, and neuropathy, and there are several others I sometimes need. I went to sleep without them, woke up without them, and then we stopped at a Detroit Rite-Aid, on Van Dyke because I knew I HAD to get them before I went on into Canada, by this time I was already in a lot of pain, to the point that I was having trouble walking, talking and the pain was making me nauseous and grouchy.

First none of the four people acknowledged me as I waited at the drop-off counter. I stood there for five minutes, and not until I started complaining to my husband in Spanish, did one lady turn around. First she told me there was nothing she could do. Then after me telling her this is why we use Rite-Aids, she took my name. I had to spell it for her and then got frustrated and just pulled out my driver's lisence. Another woman said, why don't you just look at her insurance card. She was very rude, and was not happy about me not wanting to come back for my prescription. I left the store to sit in the car because I was in so much pain. My husband waited for the prescriptions, then brought them out to me.

How do 4 people at a pharmacy not realize that they are handing out the wrong pills. The amitryptiline looked familiar because it was a lower dose I used to take. The cymbalta was completely wrong--instead of a green-Lilly-3235 pill they gave me a blue and white-Lilly -3240 which is a higher dose than what I take. I had no idea what it was at the time, and would not take it. I also would not take the wrong amitryptiline because at the time with no internet access, I was not sure what it was at all. I spent the weekend in extreme pain, going through withdrawl from my cymbalta and amitryptiline. I couldn't sleep without my medicine, and I was very grouchy from withdrawl from cymbalta.

4/21/09, I submitted a prescription for my son for Prednisone 20 mg tablets. The prescription was for #20 - 2tab bid (two tablets, twice a day). I received only 10 tablets with instructions to take two once a day with food.

Though there was no damage done with this error, because my son had been instructed by the doctor to take two twice a day, it scares me to think how easily this mistake could have been made on a more critical prescription which could have led to health issues. Pharmacist are suppose to double check all prescriptions filled on their watch so not only did the tech fill it incorrectly but the pharmacist failed to check it.

This past year has been hell. I have four degenerating discs in my neck ,Its very painful. After countless drugs [oxycotin, perkaset, dilaud ect.] my doctor and I found a pill that works for my pain and does not make me a zombie, great right? Wrong. My pill, morphine sulfate, is rare according to rite aid. Because I am only thirty three, most of the pharmacists look at me as though I am a drug seeking individual instead of someone with a serious medical condition. I tell the pharmacist every month, hey I will need this same prescription next month.It goes in one ear and out the other.

Some months I am told we dont have enough to fill your prescriptionI ask is there any way you could give me an emergency amount until you can fill it? I am told I could try another rite aid. That would not be so bad if I had a car. I thought rite aid was supposed to take care of its customers? Last month I went to the store around the corner from me [9910 frankford ave] and was told no we dont have your pills, but wait, didnt you get your pills at academy plaza last month? [I begged a friend for a ride, I would not have made it by closing time otherwise] why dont you go there?

Rite aid bought all the mom and pop drug stores, all the places that cared about customers. Now all thats left is rite aids, they dont care about the people because they know if you need medicine, you have to come to them. I hope this complaint is seen by the right person because the rite aid at 9910 frankford ave needs a lesson in customer service and I am sure I am not the only person that feels that way.

Every moth my heart is in my mouth when ask can I get this filled {my morphine prescription} Some months I have to take busses or beg for rides to rite aides far from my house

There have been many mishaps. I had to go without pain medication after a serious motorcycle accident. I got numerous excuses and no apology. I was told well, life don't work out that way sometime over and over again. I have had to take my Rx's back to my doctor on 5 different occasions because they refused to call the doctor. My fiance is now without medication, even after I went in and asked them if they had the medication. When I went to pick it up, they didn't have it. Here is the scarry part. I was asking for a medication named dilauted that was filled under my fiances name. He came back and said I don't have a medication for a person named dilauted, only Pamela.

Left in severe pain with out any regard for them being responsible to fix the mistake. Time and gas used to fix what they refused to fix. Paying extra when they didn't fill the Rx fully. Possible physical damage to my fiance if they don't have the medication correct today!

I went to get my Prescription fill and because I couldn't afford the co-pay at that time my medication was refuse. And I end up at the ER all night into the next day.

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i went to the pharmacy because my 2 year old daughter had doubel ear infections. i was filling a perscription for amox liquid. i was told to come back in an hour. i waited in the store because my child was miserable and i needed it asap. i told the women that n she told me there are people ahead of me very nasty. when the hour was up i stood on a very long line. when i got to the counter the perscription was still not finished. i was forced to wait another twenty min.

then they finally called my daughter name over the loud speaker. i was shoked when i got to the counter n the medicine in side the bottle were very large horse pills. i said to the women ringing me up this is for a 2 year old. she then turned around got nasty with the pharmacist who made the mistake an told he enoug is enough this is the wrong thing. again u amde a mistak. i was mortified that the chashir had to check the pharmicist because she kept making mistakes

i finally got the right med but it was very expensive. when i got home i then noticed they never put it through my insurance. i called them n they told me to brig it back n they woud refund me. i did not go back nor will i ever use rite again. this was the final staw. they had made made mistakes may times scince the two stores merged. the store should be shut dowd. there is always people compling about something when i go there and i use to be there alot being that i have 5 kids

with any other pharmacy. We will have to notify our Dr. first thing to reschedule his procedure. SO THANK YOU VERY MUCH RITE AIDE PHARMACY FOR HIRING SUCH INTELLIGENT EMPLOYEES, AND MY YOUR OTHER CUSTOMERS FOLLOW US AND YOUR BUSINESS CLOSE.

After hearing an add on TV that Rite Aid would match the generic prices at Walmart, we switched all our prescriptions to Rite Aid. This first time they fill the prescription from Walmart they did match the price, after that they charge their regular price unless you question them. Then they have to call Walmart to verify their price and then change the price. This means you wait while all this takes place. The sad part is my parents are very old and sometimes forget to ask about the price since they never had to at Walmart. I hate to switch back to Walmart since the Rite Aid is only a half a block from my house and Walmart is about 7 miles. Shouldn't this be considered false advertising?

Other then being charge too much for a generic that they promised would match Walmart, no physical damage.

Weds. March 04th 2008 Est. 8:00pm Rite Aid has a Serious Problem with there Computer System and Store Practices or it's Intended to happen. I'm Purchasing Food with EBT and the Cash Register either Does not Accept at All or It's makes me Pay Cash difference for the rest of the food Balance Even though there's sufficient Funds Available. This has Been going on for the Past Couple of Years that I know of. They also have a Problem Accepting clip/print-out coupons that don't scan They stand there looking at me as if i'm Handing them FaKe Coupons & Also was told we do not Refund EBT the Machine won't let Me.

That's a Lie other stores Refund back to the EBT Card If you Purchased the wrong Item on sale. That what was told to me. Because the Inept Untrained workers don't want to work by doing manual input. I brought it Up to to the Company & they were Happy to Condescend & Blame Me for the problem. Telling Me EBT is meant for Food what else can U buy with EBT Food Card? I have proof of some of these Incidents but not the one from last one night. Because the Manager Refused to override and wanted me to pay $2.90 difference for Cash Food. and that's all I was Buying. I have No Breakfast for then Next Day.....Today.

I can't get Items on Sale & I can't Purchase Food so I go Hungry until I go to a Super Market and have to Pay Full Price not sales price.

I've recently been experiencing some anxiety from bipolar II disorder, so I had my doctor write me some prescriptions. Temazepam 15mg 30 day supply, and Paroxetine 10mg 30 day supply. Since I don't have insurance, I called around for some no-insurance quotes. Rite Aid's discount card had the best prices with $8.99 for the Paroxetine and $15.99 for the Temazepam. I decided to have my prescriptions filled 2 days after receiving these quotes. I have a Caremark discount card on file along with a Rite Aid discount card according to my old Rite Aid in Truckee, CA.

The Auburn, CA Rite Aid told me that I had Caremark insurance and that I didn't qualify for the Rite Aid discount card. I was very disappointed with this and walked out the door having to pay $51.58 rather than $8.99 for the Paroxetine. After going back home and doing some research I decided to call them and question the price. I asked the pharmacy why I was quoted $8.99 over the phone and actually charged $51.58. She told me that that was what my insurance charged. I told her that I do not have insurance. I told her that I have a Caremark discount card through a local program in Truckee, CA. She said that I have insurance and that Rite Aid doesn't offer programs like that. I told her again that I don't have insurance, just a Truckee local discount card through Caremark. She told me that Rite Aid doesn't provide insurance for customers, and she couldn't understand why I couldn't understand that.

At this point I was extremely frustrated at telling her that I don't have insurance, which I don't, and told her she needed to call my Truckee Rite Aid to straighten this out. She refused, and I hung up. I then called Truckee to see if indeed it was a discount card and not insurance. They confirmed this. I then called the Rite Aid 1-800-RiteAid number to see if I could use more than 1 discount card at a time, and they said yes I can. I called the Auburn, CA RiteAid back and told them that I don't have insurance, that I have a Caremark discount card, that I'm entitled to a Rite Aid discount card, and that they need to call my Truckee, CA Rite Aid. The pharmacy said again that they couldn't understand what I was talking about and insisted that I had insurance and wasn't eligible for an additional card. She then told me that people were waiting in line for their scripts and I was causing them problems. This was obviously to make me feel guilty.

I asked again if they would just call the Truckee, CA Rite Aid, and she said in a very rude way, maybe when I have time. I also told her that when they get it straightened out to please put my Paroxetine on the Rite Aid plan. She responded by asking me, are you serious? I called my Truckee, CA Rite Aid again and explained my frustrations with the Auburn, CA Rite Aid. Knowing me for years in Truckee, they couldn't believe the treatment I was receiving and were embarrassed to be part of Rite Aid. They said that I've been one of the nicest customers over the years and would do whatever they could to help.

There also seems to be a little problem with Rite Aid's computers, but in no way does this excuse the treatment that I received in Auburn, CA. I was basically called a liar, they now are refusing to serve me, and I believe this to be mental discrimination too. Paid too much for prescription Denied services that were entitled to me Mental anguish: I was there for anxiety and Bipolar II disorder medication, and these people turned my day into a nighmare.

I was shopping like any other Day I noticed at the corner of my eye someone kept passing me by. i was the only person in the isle at the time. i turned around seeing another employee watching me. i felt very uncomfortable. i was looking for a specific item so i never moved. the person passed me like 4 times. i kept seeing the blue shirt so when i had everything i was going to buy i started to leave the isle. when i see him again i said to him are you serious watching me like he was trying to catch someone stealing.

i told him i didn't appreciate him watching me making me feel very uncomfortable. he was very rude. he was very sarcastic and unprofessional to be a manager. i told both of them who were watching me i come in here at least once or twice a week. NEVER IN MY LIFE DO I HAVE A NEED TO STEAL SHOWING THEM MY MONEY. THEY BOTH DENIED WATCHING ME. I COULDN'T BELIEVE IT I TOLD THEM I WILL NEVER SHOP IN THERE AGAIN WHILE HE WAS SMILING IN MY FACE. I WILL TELL ALL MY FAMILY AND FRIENDS NOT TO SHOP THERE. I WILL CONTACT THERE CORPORATE OFFICE TO MAKE A COMPLAINT ABOUT THIS MANAGER.

Today, I received a phone call from my doctor's office saying that Rite Aid had just called them to say that Ambien needed prior authorization before they could fill it for me. That would be fine except, that prescription was supposed to be filled SIX WEEKS ago and my doctor has LONG since changed my med. What kind of incompetence loses patients prescriptions?

The result of the first incident was that, instead of being able to "zap" my migraine at the outset, which is far nore effective, I had to wait for over 24 hours, which caused me not to be able to get rid of the headache for several days. The second incident is just ridiculous. I no longer work midnights (AT THAT RITE AID STORE) and no longer even need the Ambien. For them to take this long to call about it is just stupid. Yes, I am a former employee but that doesn't make my complaint unjustified.

I have been going to fill and pick up Perscriptions for years at my local Rite-Aid. I was going into the store to purchase some facial products, after not being there for a month or so. I saw a huge sign in front of Rite-Aid that said STORE CLOSING. This Rite-Aid had been at this location for at least 7 years and all of a sudden they were closing their doors. My first thought was, Where are my perscriptions?

I asked a General Cashier about the Pharmacy because it looked emptied out and closed up. She said, All of your Rite-Aid Pharmacy Percriptions haver been transfered over to CVS pharmacy. I asked her when the store was closing and she replied, When everything is gone. I was extremely upset by this, because the perscriptions were the first to go, but the rest of the store was still full and in-tact.

No one from Rite-Aid called or notified me in ANY way that MY perscriptions were at another company. I went to CVS and they were so difficult to deal with. They were slow and rude to people that have unwillingly come to their pharmacy from Rite-Aid. I felt that my personal security was threatened. Information such as SS numbers, Insurance Companies names and numbers, addresses, types of medication and other personal info OF MINE, were given to another company WITHOUT MY PERMISSION.

I feel that this is a violation of my personal saftey and personal life. I don't believe California State Law states you can move someones personal information to another individual or company without their full permission. My rights were taken away. I have missed several Birth Control pills because CVS couldn't find any information on me. When they did finally get my info and called my doctor, they said it would be 24-48 hours to get a RX. I couldn't get my birth control that I needed in time, because of the swift, quiet move of Rite-Aid perscriptions to another company.

Ms. Tranh took my prescription that was prescribed after a food poisoning incident and then asked me to write down name & address which was already on prescription. She filled the prescription; however, she did not provide any instructions on the bottle nor on a print-out for use of the medications. The bottle only had take as needed. I did not know as needed for what. I had to call to determine which medicine was for vomiting, diarrhea or stomach pains so that I can know which to take as symptoms present.

When I called I was told that their machine was broken that prints out instructions. If their machine was broken Ms. Tran had a fiduciary responsiblity to verbally advise of uses at the time she filled the prescription. Ms. Tran's actions can result in patient's over or under use of medications.

Because I called the pharmacy, I was able to ascertain the uses of my medicine but I'm concerned about those who do not.

Brought HD Converter Box and Rite Aid will not take it back and Company will not refund $$ and Clerk at Rite Aid did not tell me that I had to have coupon first to get my $40.00 back and I can not use it at my house because there is not strong enough Atenna sevice and can not afford $150.00 for stronger atenna.. How can I rec'd a refund of $60.00 for this box I can not use. The HD Ads on TV do not tell you that most likely you will have to purchase one of their atenna's to rec service of tv stations. Thank you

I ffel that this is somewhat of a scam and the GOV is involved in this and I feel I should be able to return this product to Rite Aid and rec my money back.

Everytime I have meds that need filled but we have wait for over 3 hrs at the time . that they readly screw up when it comes to the medsa.

4 new prescriptions were dropped off to be filled. Three for me and one for wife. Went to pick them up an hour later. When I got home I saw that the Atenol 25mg had my name on the bottle not wife. I also had my blood pressure filled which was not Atenol. How Kaiser approved two for me is another story.

When I called pharmacy the head pharmacist stated we are human and all make mistakes. Prescriptions are suppose to be checked by two people. What would have happened if I did not look at bottle and took it? I called 1-800 riteaid and they swept it under rug.

I have to refill my prescriptions monthly and everytime I go I pay a different copay on the same drugs. Well, this last time I got a refill of my blood pressure medicine and the copay was about 1.50 more than normal. I said to myself wow how am I supposed to know what I'm supposed to pay? Well, I took my meds like usual, but something seemed off. I look at the pill and it is totally different than the pill that I normally take. It is bigger, has different coloring, and though it has the same markings on one side they are different on the other side. My normal prescription is Diovan HCT 160-25 Marking NVR HXH and what they gave me is Diovan HCT 320-25! They dispensed double my normal dose!!

I was feeling lethargic and weak, with muscle pain. I went online and compared the medicine that I have with what I normally get and will not take my second dose today.

Purchased a Large Plush Christmas Bone Pet Toy (Item #9100371-MMVIII) from Rite Aid. Toy made by Owners Choice Pet Toys. Tag on the toy says This toy should be taken away from pet if tears, seam openings or damage is detected. Under WARNING it says, FOR SAFETY SAKE, REMOVE ALL OF THE PLASTIC TAG HOLDERS, THESE ARE NOT PART OF THE ITEM. We did this and give the toy to our dog. A seam did come undone and she eat the stuffing material.

The dog became ill and we had to take her to the vet. She was operated on and they discovered that the stuffing was lodged in her intestines causing peritonites. She died from this. Amount owed will exceed $1,000.00.We would not have purchased or give our dog such a toy had we known that it would have killed her. WE FEEL THIS SHOULD HAVE BEEN ON THE WARNING LABEL AND CONSUMERS SHOULD BE AWARE OF THIS! OUR PUPPY WAS ONLY 14 MONTHS OLD.

My sister and I were shopping at the grocery store next to rite aid when our daughter decided they wanted to go next door to rite aid to make a purchase. We followed them over there when we were finished shopping af the grocery store. When we entered the store we noticed the clerk following them around however she did not offer any assistance to any of us. I told my neice to hurry up and pay for her items because I was a little irritated. She goes up to one of the registers and the clerk passes by her and goes to the next register. Instead of telling her to come over she just stood there looking stupid.

So the manager comes by as I'm talking to my sister about the rude cashier and she says well maybe she thought she was still shopping. I said She didnt even acknowledge her, She tells me to mind my own business and I told her that she was my neice. She says What is she 12? I said she is still a juvenile. I told her she was very rude and she told me I could just get out of her store, and thats what I did cause I may have lost my cool and my religion. What kind of customer service was that!!!!!!!! I WILL NEVER SHOP THERE AGAIN AND I'M GONNA KEEP COMPLAINING UNTIL THEY DO SOMETHING ABOUT THEIR RUDE MANAGER! I HAVE NEVER HAD AN EXPERIENCE LIKE THAT

my wife was given wrong medicine she was suppose to get requip and they gave her risperdal she started itching and had anxity,dizzyness and her legs went nuts and couldnt sleep how can they make mistakes like this

she is freaking out affaid to take anything else

I approached the counter to have this prescription refilled. She took the prescription and said Well who is this for? I told her my name she looked it up in the computer and asked me my birthdate. I told her my birthdate. then she yelled aloud Well what is the medication called? Her tone and demeanor about the whole situation was extremely rude and made me feel like I was some kind of idiot or something. i felt like it was very innapropriate to be asking a customer to be shouting the name of their prescription across the room (considering this was only birth control it wasnt too big of a deal but what if it was for something more personal?) She held up the prescription and said does it came in a box like this? i nodded my head and she asked about my insurance and said do u have your card with you?

Now at this point i felt like she was just doing this to be rude because she had just looked at all my info on the computer so im assuming that it had given her my insurance info as well. She gave me my card back and said thats going to be $---- Assuming that shes going to ring me out because she had just given me a total i get my money all ready and wait for her to come back over. She comes back over and waits on the next customer in line! Im standing there STILL she looks over and says your prescription is not going to be ready for a minute. I said well i also need to pick up another prescription. She said oh well dont you want to do that when you get your other prescription? I think she could tell i was mad because she went over and got the other prescription and cashed me out. i got both prescriptions and then left.

i felt embarrased and feel that it was not at all appropriate the way she was speaking to me, especially when there was a customer in back of me. I dont feel that i will be going back to this pharmacy as a result!

I went into Rite Aid pharmacy to drop off my prescription, the same prescription medicine I have been taking for almost five years now. The pharmacist grabbed the prescription out of the tech's hand and said out loud This is a fake prescription and I am calling the Doctor's office and the Police Department. I rolled my eyes and asked him how long this was going to take cause everything takes forever in this pharmacy, and of course the prescription was real. He said this very loud so everyone in the back of the store and all the employee's could hear him. He said I don't know and walked off to use the telephone.

I walked out of the store. I came back ten minutes later and asked if he had gotten it straight and he said yes, he did not apologize at all. I saw the badge he was wearing it said John, I can't remember the last name but come to find out he is the manager. I again asked him how long it was going to be and he said About ten minutes have a seat! just like that. When they called my name I asked to see the medication first due to the fact that they have given me the wrong medication, the wrong amount, and the wrong strength before. I noticed the amount looked shy so I opened them up and counted them. They were short 30 tablets.

John came over and in a rude voice said What is the problem now M'am? I told him there was a mistake. He grabbed the bottle out of my hands, slammed it in a basket and called me a junkie to a tech next to him in a low voice, he thought I did not hear him! He told me to sit down and it would be another ten minutes. I waited again. I was used to it due to the fact it's usually two or three hours in this place cause they are so slow and disorganized. They called my name back up again.

When I went to pay it came to over $100. They had not processed it through my insurance. John came over again and asked What my problem was? and the cashier told him. He again grabbed the medicine and gave it to the technician to fix the price and asked me if I had my new insurance card. I told him I had my old one, I had not received a new one. He said There is no way that it would not process unless you have a new card so look in your wallet for your new card. I threw my card at him and he said You people and your pain medicines, your always causing problems!

I was totally beside myself and went to sit down again. I am handicapped, 72 years old with a walker, so this was uncomfortable for me. They called me up again and the cashier said they fixed the problem. John looked at me and said Are you all set now lady? and I said Yes. I did not know what to say, I could not believe how rude he was to me. None of this was my fault. I only go to Rite Aid because I can walk there but because of this treatment I actually take a taxi to a pharmacy across town now and have never been treated so nicely (CVS). I would not reccomend this pharmacy to anyone. Thank you.

The pharmacist, Kue gave me a medication that was not pure. The perscription was for Norco 10/325 which should have been a yellow tablet. She gave me a white tablet and I told her that this was not the right medicine. She said it was from another company. I insisted on getting the yellow tablet, because I was familiar with it. The medication does and did not work. I took three tablets within five hours and I got no relief from my pain. I reported this the following day 12/18/08 and was told that I could get the yellow tablet that I had originally requested.

This is not the first time that this pharmacy has given me suspect medication. My perscription also called for my blood pressure medication to be increased from once a day to twice a day and this same pharmacist said that I had just had a refill on November 29 and that I was not due unitl 12/22/08. I explained to her, at no length, that the time of dosing had changed from once to twice daily and that I needed my blood pressure medicine. She did not call the doctor or notify me.

I feel that this person must be an advocate for me and knowning that the time of dosing had changed, it was her obligation to notify the doctor to get insurance approval. I am now out of my blood pressure medicne and must wait until 12/22/08.Their whole staff has a negative approach to clients. For staff to have this type of attitude, it is representative of management. I have feed up with Rite Aid pharmacy at this address.

Their medicines are not pure.I am saving the remainder of my perscription in case an analysis must be made. I am asking for your assistance in resolving this issue. A lot of lives could be at stake.These people at this pharmacy are putting lives in danger by not providing unadultrated medicines.

Ms. R lost a prescription that I had for Vicodin. All pharmacists and pharmacy techs behind the counter refused to acknowledge that the prescription was ever received. While an employee of Rite-Aid Pharmacy whose first name only was disclosed upon request (B), called the hospital to verify the prescription, Ms. R rifled frantically through documents and drawers in her work area. The hospital stated that according to record I had not received a prescription for Vicodin and that I would have to return by bus, some two cities away to repeat the process of obtaining the prescription. When I handed my prescription to Stephanie it was attached to a prescription for Prednisone and Percoset, neither of which were lost. When I stated that I would file a complaint and needed the license number of the Bay Point Rite Aid pharmacy, my prescription miraculously appeared.

The prescription has since been filled by Walgreens, but I have filed and will continue to follow up on a complaint with the State of California Consumer Dept. and the State of California Dept. of Pharmacy as it is suspect that the Vicodin prescription was separated from the other documents and only appeared after I was treated like a criminal, my time was wasted, I was forced to stand by the pharmacy window ill and in pain for no less than a half hour, requesting documentation that belonged to me. It is unethical for a pharmacy and its employees to lose medical documentation and not admit to its loss until it has reappeared. The staff here is rude and unprofessional.

I called in several prescriptions for my wife and myself. When I returned home from picking them up (a 26-mile round trip) my wife discovered that she had only 1/2 her prescription for Restaisis and I discovered that I had only 1/2 my prescription for blood pressure medication. When I called about their error, I was told that they would mail the remainder of our order to us. There was no explanation for the shortages, although I asked for one.

This is the third time in six months that Rite Aid has made errors in our prescriptions. They (Rite Aid) are anxious to take our money, but we appear to be receiving only half of what we are paying for. It is annoying and inconvenient, to say the least. Next time I will stand there and count the number of pills before leaving the store.

I am complaining about being assaulted and forcibly detained by Rite Aid Loss prevention. The incident occurred over me having opened a package to try out a product (clear silicone earplugs). I determined that the product was not suitable to my needs so I put it back on the shelf. I went to purchase something else (retractable pencils). Just as I was about to buy the retractable pencils, someone came up from behind me and placed the package of earplugs that I had opened into the bag along with the retractable pencils that I was purchase and demanded that I buy the earplugs. I informed the man that I was not interested in the product because it does no meet my needs. But he insisted and surrounded me with two more people including a security guard.

They proceeded to demand that I buy the earplugs or else sign some papers with a fine attached. I refused and argued with them in a respectful manner. Then they proceeded to violently and forcibly drag me into a back room whereby they reaffirmed their demands. Eventually I agreed to buy the product that I was not interested in buying just to avoid further trouble. Then they released me after I purchased the item in question under duress. Only then did they relent and left me alone. It is appalling that a huge corporation as wealthy and powerful as Rite Aid would use such violent and atrocious methods against poor people in order to obtain a small amount of money.

In the process of all this they burned my shoulder with a taser, cut my arm, twisted my arm, forcibly dragged and detained me and slammed me up against a wall and held my back pack as collateral until I paid the fee that they demanded. At no time did I use violence or force against them. The Rite Aid Loss prevention employees initiated the violent force during the course of our argument. I resisted when they began to use physical force and violence against me. At no time did I cause any physical harm to them or become rude or disrespectful. I simply stated that I was buying only the retractable pencils but not the earplugs and I stuck to my will until they had caused bodily harm to me and forcibly detained me. I feel that this is a form of extortion and is not acceptable. I have photos of the cut and burn that I suffered at the hands of Rite Aid's Loss Prevention employees.

Later I felt unusual heart palpitations and chest pain within a few minutes after the incident. As I write this I am still feeling strange muscle tension probably related to the taser attack. I am angry at Rite Aid for using force in order to obtain a couple of dollars from me no matter what. I am requesting that Rite Aid accept responsibility for the attack against me. It was all about MONEY and resulted in brutality in order to collect the money. Thus this can be construed as extortion. I will obtain legal council regarding this if Rite Aid does not acknowledge this incident, take responsibility for it and change it's policies in the future. I have also decided to go public with this incident in the form of media reporting and protesting because the public should be aware of extortion of this kind since Rite Aid seems to encourage it. Please take just action.

I am prescribed 2 different medicines from my family physician. One is to help me sleep, and calm my nerves, and the other is for my headaches. I have been taking these two medications for over 2 yrs. 3 months ago I had a major surgery on my shoulder, so I was prescribed 2 medications for pain, and 1 is a muscle relaxer. These were prescribed by the specialists that performed my surgery. I have always used the rite-aide to fill my presciptions, along with Marc's, and or CVS. Recently Rite-aide has a new Pharmacist working there, and this is when the problems came. His name is Dave. I will get his last name, because I am not going to stop here, something has to be done, because now he has caused me physical pain. This Pharmacist has taken things too far, and it is totally obvious this is something against me.

The first problem was, he started refusing to refill my prescriptions, speaking to me in a very nasty, disrespectful tone. He started telling me that even if my insurance is covering the medication on the date, he is not going to fill it because I should have some left. I can respect, and appreciate his concern, but I believe it is wrong for him to make that decision, due to the fact that my doctor had told me verbally to increase my dosage at this particular time, and my doctor had not noted it on the label as of yet. So it seemed like I ran out faster, which I did, but my doctor told me to increase, and my insurance was covering the medication for that time period, so it should not have been refused to be refilled by that physician. He is not my doctor, and he does not control that. Correct?!!

Well this continued to occur several times, until my doctor did update that label. Then since my surgery, I was getting all my prescriptions filled at rite-aide, for it was convienient for me. Dave started decideing that I was getting too many pain medications, and started refusing to fill my prescriptions! I need to understand what gives him the right to do that! I have to see 2 different doctors, and one is my surgery specialist, I also have a therapist, and now I am being referred to pain management. I trust my doctors decisions, and the medications that they prescribe for me, according to my illnesses. Dave is not my doctor!

Now today, I had a migraine, which I had a bad headache all weekend, because I ran out of my headache medicine, so I called my doctor this morning, I had to wait until after he was done seeing his patients, then the doctor calls in his patients updated prescriptions. My doctors office told me that my prescription would be called in after 6pm today. I waited until after 6pm. called the Rite-aide to make sure it was ready, and I was put on hold, then this Dave came to the phone line, and told me that yes my doctor called it in. But that he had called my doctor back, and told him that I am receiving other pain medications from other doctors, and that he would not fill the prescription!

I got totally upset, and I told Dave, first of all, that medicine was not for pain, it was for my headaches, and that I have been on that for over 2 yrs., he does not have the right to take it upon himself to diagnose me, or my illnesses! If he was such a great Pharmacist, then he would know his medicines, and see that that was not a pain med., as my other meds. Then he told me that it does'nt matter, there is nothing he was going to do with that, and that he was not going to fill my prescription! Now my head is hurting even worst, feels like it is going to explode! Somebody please help me, this is harrasment, as well as discrimination, and god knows what else! I would definitely like to discuss this matter more in detail, and also seek some legal help, because I know this is wrong!

I wanted to buy 6 boxes of tissue which was sale. BUt the impolite manger only allowed me to buy two. This was totally rediculus beacause there was no limit on their advertisement. The manager was very rude. She embarrassed me. I will never go there again.

This is the third and last time that this pharmacy messed-up my prescription. They have been told two times not to switch or substiture my orders. The sceond time they called me to warn me that they made a mistake and provide the wrong drug! This time, they give a tablet vs the normal capsule. I told it told too a CVS and they could not even identify what it was or what is they are for! I am going to seek legal advice now, because they have been warned of chemical sensity to substitues.

Heart palpitations, shortness of breath, light headedness (and I drive 40 miles to work!), disiness and dosing off at work.

My mother went to fill a presription for Amitriptyline. The prescription was written for 10 mg per pill. The dosage was 1 to 5 pills a day as needed. The pharmacist filled it at 100mg a pill. Luckily my mother only took two so she's still alive to talk about it, but with lingering side affects. The night she took the two pills she was virtually paralyzed. Could not move - could not even speak.

She continues to have numbness and tingling throughout her body.

Stopped into this Pharmacy on August 3rd a little before 10am to pick up 3 prescriptions for my husband that were called in on August 1st. My 89 year old mother and 87 year old father were waiting in the car. My husband and I were the only customers at the pharmacy counter. I told the pharmacist I was there to pick up prescriptions for my husband. He said he had a couple for me. I told him there should be 3. He checked the computer and said it was too early for one to be refilled. When my husband told him it couldn't be since all 3 scripts are refilled at the same time.

Then the Pharmacist said they did not have the med we needed in the store and that it would be available 11am the next day. We told him that wouldn't work since my husband had to leave for the airport at 8am. He said he could call another pharmacy to see if we could get the script there. When he rang up the 2 meds he had, the total came to over $300. I told him the price wasn't right since we only pay $30 for a 30 day supply. He said it had been run through my insurance. I asked him if he wanted to see the card. He took the insurance card from my husband and went back to the computer. I couldn't see what he was doing. Another woman at the opposite end of the counter asked the pharmacist a question.

After he answered, we'd been in the store about 15-20 minutes now, I asked him how many pills were in the bottles. He said there were 90 and he was changing the number of pills to 30. I told him 90 was fine and that we just want them at the correct price. He had apparently been pouring 60 pills out of each bottle and relabeling them. After about 5 more minutes, a female employee came by and asked if I needed any help. I told her it would be helpful if she could call the other pharmacy to see if the third drug was available because we had an appointment we needed to get to.

At that point the Pharmacist, Dennis Tito, turned around and said,"You don't have to be bitchy about it!" I said, "Excuse me?" He then went on about how he was going as fast as he could. I reminded him that the scripts had been called in 2 days ago. He said it was his first day back and that he hadn't been there the past 2 days. I asked if anyone else had been working there the past 2 days. He then complained about how it was the third time he was filling the prescription. I told him that if it had been done right the first time, he wouldn't have had that problem. I then turned to my husband and said I was glad they were opening a CVS down the street soon. Pharmacist Manager Dennis Tito replied, "Me too!"

The mission statement for Rite Aid states, "Rite Aid is a place where customers are treated with respect and they feel appreciated and welcome." I don't think so! I have never been treated with such disrespect, rudeness, and lack of professionalism in my life. As I was leaving he asked if there was anything else he could do for me and told me to have a nice day. My husband and I then spoke with the store manager who gave us this mans name but she could do nothing since Dennis T. is the Manager over the Pharmacy.