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Patricia of Rochester NY (07/01/08)
i have a problem with the way the clerk in the pharmacy is so un professional with handling prescriptions. first off the pharmacy hardly ever stay open the entire time it's suppose to and by telling a customer that you're not taking any more prescritions because you have enough for the day is highly unprofessional.
the time in which you come back to pick up a refill is crazy. i am a customer at this rite aid and believe me its not by choice,its because itsa the only pharmacy in walking distanca. where is the smile and the greeting? that hardle happens. the pharmacy stays closed more than it does open.
i was refuse a refill on my pain medicine because i was told that i needed to go to another pharmacy because there was no way they could refill my prescrition due to a high volume of prescriptions that day. that happens alot and i cannnot go to another pharmacy except this one anyway for a refill.
i had to go without pain medicine until the next day
Susan of Medford NJ (06/19/08)
I bought Commit Lozenges at the pharmacy for a plane trip to Europe. Both my husband and I used them on the plane and subsequently after the trip. After our return, my husband saw an article from abc news regarding out-dated products being sold at CVS and Rite-Aid pharmacies. My husband then looked at one of the tubes of the Commit Lozenges that we had bought, and the expiration date was 11/07! I immediately called the hotline for commit to see if there were any adverse effects from taking outdated lozenges. They informed me that their company hasn't tested for those effects, but to return the product for a refund.
When I approached the clerk , telling her I had purchased these lozenges 3 weeks prior at their store and informing her of their expiration date, she asked me once again if I purchased them at their store, and without another word, handed them to another clerk, who gave me a replacement package. No apology was issued and I left. I e-mailed Rite-Aid of the incident and haven't heard back from them. My concern now is that my husband and I both use their pharmacy for our heart medications! What guarantee do I have that these medications are not expired as well.
just mental anguish!
Joe of Winthrop MA (05/13/08)
I dropped off a prescription of Percocet at this pharmacy on a Thrusday came back on the next Wednesday to pick up.. The pharmasist told me I picked it up on Monday. I said No I didn't.. She told me well if you didn't someone came and picked it up for me..
I asked to see a signature. They showed me a scribbled mess.. I asked if they showed an ID. For them to take out the prescription from behind the counter.. Because it is a narcotic.. They told me it wasnt there store policy to check IDS...What!!! I was shocked. Anyone who knows someone who has narcotics @ the pharmacy can go in and just ask by name with no ID and pick up narcotic drugs...very weird...
Boston police would do nothing nnot even take a report...I called loss prevention no responce I calle the district pharmasist. No care.. Now I know where the kids are getting the pills.. I asked if there was a video. They would not let me see it. I feel as though they are hidding something. The prescition was for biscept tendon surgery. Just dumbfounded. I can't believe no one cares. Pharmasist was extremly rude blaming me. She would not accomodate. Why wouldnt they check an ID on a narcotic the way out when if you get Sudafed you need to show an ID and sign for it unreal
I felt as though they made me feel I was the suspect.. I was in severe pain for a couple of days because I tried to get a new prescition made. My doctor was miles away.
James of West Hempstead NY (05/06/08)
The rite aid pharmacy at 6pm on 5/5/08. I went to pick it up my Rx and the pharmacy was giving me someone elses medication. When I asked for the manager he was no where to be found for over 30 minutes. I asked for the corporate office number and to see the pharmists license and they refused to give it.
Te manage came back from being next door in pathmark supermarket and my wife and I explained what occured and he said we did not have the right to see the pharmasist credentials and would not give me the cooperate office number either. When I finally received the Rx with my name. When I got home I realized that the pharmacy gave me amoxicillin. Knowing that I am allergic to pennicillin and several other antibiotics in the same pennicillin family and having it in my file at the rite aid store they gave me amoxicillin.
Donna of Holmdel NJ (05/05/08)
I dropped off a prescription on Monday the 28th and would told they had none - but it would be in the next day - Lo and Behold - 8 days later and 3 lost lunch hours spent at their store, after flipping out, they finally called another store who miraculously had it.
Fortunatley for me - this is not life saving medication. BUT - 3 other Rite Aid stores have left My mother without Coumadin for 4 days, my brother in law without his Blood Pressure medication for 5 days, and y boyfriend without Plavix for 4 days. Luckily every one in my family has chosen to go elsewhere.
Three people I know could have likely died due to their negligence.
Brian of Port Huron MI (04/25/08)
There are several issues the major one being a misfilled persctiption,I was perscribed soma prior to a surgury,and the pharmisist gave me soma compound,I then called him when i relizied it was wrong and he said you've been given it in the past so you will be fine,I then told him I was haveing surgury and was not soppose to be taking asprin,he the told me to come in and he would change it.
Also the amounts on my Loratab have been short on several occasions, I have brought this to my Doctors and Pharmisitsts attention and I was told I am mistaken. The employees at this Pharmacy have hung up on me in the past when they are busy,rude and every month when my Dr. calls in my perscriptions the store denys recieving them,I then call the doctors office and the tell me they have called them in,and I get the same run around everyone every month and when asked to fill out a complaint I am told I can just speak to the Pharmasist.
Nothing gets documented and nothing gets resolved,out of all the Rite Aids in the area this one is the worst. They never call when a order is ready,they say check back in an hour and this can develope into days.
I can no longer drive so I send someone to go get my perscrtiptions and they are not there I have to wait a day or 2 to get transportation.
Teresa of Pasadena MD (03/16/08)
My 6-month-old son had to get an antibiotic for an ear infection. When we picked up the prescription, we were never given any info, never told that the medicine had to be refrigerated, and there was no sticker or any other writing on the bottle to indicate to us that the medicine had to be refrigerated. Having 4 children, we've been through our fair share of antibiotics. We've had plenty that had to be chilled and some that did not. Upon picking up prescriptions for the children, we've always been told when we had to refrigerate. This time we were not told to, and nowhere on the bottle did it say to, so we didn't. On about the third day of treatment, our precious 6- month-old son starting vomiting much more than usual. We were coming up with many theories of why he may have been doing that. The only thing we didn't consider was that maybe the medicine was supposed to be chilled. Finally on the 6th day, I just got a feeling and called the pharmacy. I asked if there was any chance that the medicine was supposed to be chilled. It was.
Fortunately, there are no serious, long-term side effects, but 3 days of my little baby projectile vomiting is enough for me to never go back to Rite-Aid. It was a careless mistake at the expense of an innocent baby. The consequences were that my baby essentially was more ill than he started, and we had to get a new prescription filled at another pharmacy, which cost us more money.
Dathan of Detroit MI (03/16/08)
I had my prescriptions refilled on 2/5/08 at the RITE AID Pharmacy at 15181 Telegraph Road, Redford, Michigan 48239. The problem is that I was given prescription #04659-0263541 for which I was not prescribed. I notified the store, and they said it will be looked into; and no one has contacted me with an apology or reason why this happened. I took this medicine by mistake and was not able to go to work for two days. I was treated as if I meant nothing to this company, and they could care less what happened. I hope that you will help me to find out why I was treated in this manner and what action I should take against the RITE AID Corporation, since they did not care whether I was living or dead. Thank you for your help in this matter.
I LOST 2 DAYS OF WORK FROM TAKING 1 PILL PER DAY; AND THAT WAS A BLESSING BECAUSE IF I HAD TAKEN THE DOSE ON THE BOTTLE OF 3 SEROQUEL PER DAY, I WAS TOLD IT COULD HAVE BEEN FATAL.
Nighat of Buena Park CA (02/09/08)
Rite aid pharmacy employee Regina was extremely careless, misspelled my name three times and wasted my time and the paper. They did not give me the medicine when promise and put the wrong doctor's name on it who is not my doctor. If any thing happens to me after taking my cholesterol medicine, people will contact the wrong doctor. They can cause problems for the patient and even cause death
Deborah of Rochester NY (02/03/08)
For the second time I picked up my prescription and was given the wrong medication. Rather than giving me Tramadol, I was given Trazadone. What if I had been elderly, mentally ill or otherwise disabled or just not been paying attention and taken the meds?
All one has to do is look at the adverse reactions or side effects to understand this could be dangerous. Trazadone is a psych med that produces somulence.
Heather of New Milford CT (01/04/08)
I called my son's vitamins in last night. It said to put my phone number in in case the pharm tech has a question. I just went to pick them up and she said that she did not have them. I went home and as I had thrown out the bottle, I could not call it back in. I called the Pharm Tech back and she said that they did not even have the vitamins. I asked her How Come No one CALLED ME? Her response was that she was not here yesterday.This is the 2nd time this has happened. I was a Brooks customer and I never had a problem. The tech was rude and she hung up on me twice. I cannot believe that I have to deal with this. I have made several calls to 1-800-rite aid and of course I get a lot of "I'm sorry". But will anything get done?
Daryn of Chamblee GA (12/31/07)
This store is formerly Eckerd #3285 and formerly had much better customer service. I made a purchase in the store on 12-28-2007 after making 3 or 4 visits to the store. The only reason that I made the purchase is because of the sale price of the item. Every time I came to the store, they were understaffed and unknowledgeable. I was there to purchase a camera, and the associate could not open the camera case to give it to me. On two occasions, I had a significant wait while a nearby associate (at a register) was doing nothing at all. I do want to specifically make a commendation of the employee Eric in the store who was the only person that appeared to be knowledgeable and assisted on two occasions. In each case, he actually came from another area of the store to assist with both a price check...and finally getting the camera out of the case. He should be recognized for the excellence of his customer service. Otherwise, my overall shopping experience in this store was POOR (at best)!
Aimee of Canal Fulton OH (12/29/07)
I had my daughter's prescription filled here for zithromax and Brometane. The bottle for the Brometane had incorrect dosing on it- it was 3x what the doctor had written- and if I had given it to her every six hours as prescribed ( brometane is a cough medicine), she would have overdosed after the 2nd dose. This after all of the issues surrounding cold/cough medicines in children younger than 6. I talked to the pharmacy mg.r who gave me the pharmacist's name but really tried to down play the whole thing. My daughter is 15 mos. old, and I can't believe a pharmacist could make such a mistake! This is unacceptable, and I will seek further action.
thankfully I did not give the full dose as was on the bottle. I really felt uneasy about the dosage--would have caused respiratory distress and/or death if I had followed the incorrect directions on the bottle. I usually just follow the directions on any prescription bottle, but I just happened to remember the Dr. saying a different dose with the cough syrup.
Carolyn of Detroit MI (12/28/07)
I'm done with Rite Aid once and for all; they can't seem to do anything right in that pharmacy. I dragged myself out of bed to go to my doctor to find out I had a very bad cold and the flu. I asked my doctor to call my prescription in so I wouldn't have to wait hour for it, drove up to the store and decided to call before I went in. I asked about my prescription;they put me on hold almost 10 min. I went in and waited another 10min. in line to find out the medication I needed wouldn't be in until Monday; today is Friday. They didn't offer to call another Rite Aid in the area to fill my prescription;she just stood there looking dumbfounded with no answers. This is not the first complaint I have about the Rite Aid stores--there are many more.I try to patronize the businesses in my area, but seems to me Rite Aid no longer needs me as a customer.
It's unfortunate that I have to drive farther than I want to and burn more gas.Thank you.
Judy of Montgomery AL (12/13/07)
I use this pharmacy al ot and have spent a lot of money there. I use a flex card that I only use for prescriptions and Cindy, who works in the pharmacy, knows that. They know me by name because I go in often. I received a leter from bcbs saying on Nov 5th, I spent $44.00 and it was questioned. I trust them, so I do not always look when I sign. I called Cindy and the mgr. It showed that I had one prescription and 5 items bought. I said what items. They could not tell me. I know I did not purchase any items that totaled the exact amount of $24.00 and they were both very uninterested that I would have to pay the $24.00 for something I did not get. I feel that with customers around, my card was used for someone else's purchase and I got theirs. I am switching to CVS and do not appreciate the attitude of the mgr or employee when I am well known there and spend a lot of money there. I will not be going to this Rite Aid again and the mgr did not call me back and I am very upset.
No physical damage. It just shows that when you have a problem no one cares, but all they care about is the money you spend at this store, but will not help when you know you did not buy the items on your bill and they could not tell you what it is. All it said was 5 items purchased, no details.
Patricia of Eastpointe MI (10/09/07)
I opened the bag and looked and 4 of the bottles were not mine. They belonged to another Patrica different last name. I called the store immediately to talk to someone and the one person Karen said she didn't know anything about it and put me on hold. The phamacist got on the phone then and listened while I told him angerly what happend AGAIN. This was for sure the 4th time it has happened to us in as little as about 6 months. He said that it was someone new that checked out my husband and he blamed my husband saying that he should of checked the order!
Lisa of Centerport NY (09/21/07)
my husband picked up a refill prescription for my four year old son (vitamins) and we did not realize until today that it was the wrong prescription even though they make you sign off on it. i called the pharmacy and not only was it the wrong prescription it was not even in the right bag. my sons bag and vitamins are in the store. this is a huge mistake as far as i am concerned. we are busy parents as most parents are and we trusted the pharmacy not to make a mistake this big. some action should be taken here. this could have been really bad.
Rozellia of Beverly NJ (09/13/07)
I called to refill a Rx. I have been taking Budeprion HCL SR100mg., for 7 years. I know what my medication looks like. I call the Pharamacist to tell them they gave me the wrong med. They gave me Budeprion SR. 100 mg. I was told to take it, because it was the same med. We argued, because I disagreed. I later call my docctor and reported the matter. I was told that SR. is not the same as HCL SR. My doctor called a different drugstore, to replace my med. I will never return to Rite Aid.
Syed of Ozone Park NY (07/03/07)
I dropped my blood pressure medication empty bottle at Rite Aid pharmacy at 1242 Liberty Ave, Ozone Park, NY to refill. I have opened the bottle of medication, which was refilled yesterday, and found a wrong medication. My blood pressure has gone up. I called 911 (I have record that I called 911) and seeked help. They told me to go to the nearest hospital. I don't what would happen tonight because of your pharmacy peoples' negligence.
Penny of Rockledge PA (05/29/07)
last week i received a package in the mail, containing someone else's prescription from the rite aid pharmacy. i called them and after explaining the situation, i was put on hold for several minutes. I hung up and called back and again told the story. i was told they would get back to me. later, they called to tell me to leave the package on the porch for pickup by fedex. I did as instructed. the next day, i not only had the original package, but fedex had delivered another prescription for the same person (not me). For almost a week this person has been without their medication due to the poor quality control of the rite aid pharmacy mail order dept.
Eric of Long Beach CA (04/03/07)
I have been harassed, insulted by this pharmacy due to my illness. They even failed to fill my on time prescriptions. They are rude, intimidating and uncaring. I was forced to change pharmacies to escape there harassment. I have fractured back and major neuropathy. They put long delays on your pain medication. I have to suffer due to there attitude.
Victoria of Bel Air MD (09/10/06)
I got the wrong dosage of Primidone from the pharmacy. I was supposed to get 50mg, but got 250mg. Everything was spinning. I just thought maybe it would take a little longer to wear off. So I tried to go back to sleep but the bed was spinning and I think I fell asleep but I was hallucinating. Nightmares.. this continued all morning with vomiting, diarhhea, spinning. My son was home, but I told him I just needed to sleep awhile. I had horrible nightmares, flashbacks from some things that happened to me as a child, they felt real. I kept waking back up, with the vomit and diarhhea, and still couldn't walk or see. everythign was dark.
George of Mechanicsville MD (09/27/03)
In my family they have given wrong pres., two pres. filled at same time were in the wrong bottles, given someone elses pres. in bag with my name, not had pres. when promised. The people who work in this pharmacy are very arrogant when questioned or a problem presented and do not seem to be intelligent enough to be doing a job that effects people to the result of life or death or severe reactions .
If I did not dilligently check our prescription drug book on every pres. filled we would have had many serious reactions.The elderly are the ones who will really suffer cause most of them just get their meds and take them not researching.
Linda of Pacific Grove CA (01/24/02)
When picking up my daughters renewed prescription for Accutane, she noticed that the pills were different than the ones she had been taking for the last month. We questioned the Pharmicist on duty, they asked us to go home and bring in what Ashley had been taken, and they informed us there had been an error and she had been given Accupril, a blood pressure medicine. She had at this point taken 2 a day for 29 days.
Dineen of Lodi NJ (8/23/03):
My sister goes in for major knee surgery - ligament transplant, ACL repair, etc. - the works. We go to RITE AID to get a prescription of OxyCodine and bring it home. The bottle says it's a pink pill (20mg) - the pills are white... We take the pill to another pharmacy - It's diarrhea medicine! My father runs back to Rite Aid to tell them what they did - and they insinuate that we switched the medicine. They said they don't even have those pills in their store! My sister is now in excruciating pain and we have no recourse.
Donna of Birmingham AL (8/14/03):
I took my prescription on Tuesday, August 5th, to the Rite Aid store. On Thursday, August 7th, my husband received a call from Rite Aid asking if we still wanted the prescription filled. My husband stated "yes", even though it would not be back for several days. They were to call us when it came in. After days of my being in agonizing pain, my husband called on Wednesday, August 13, to see if the medicine was ready. He was told over the phone that the prescription had not been filled because they would "lose money" by filling it!
They stated that they had called us but we have caller I.D. and their number was never on there. Had my husband not called I still would be waiting for the prescription. They said that I needed to come get my written prescription. When I went to get it, a young man that had just graduated from high school was behind the counter, taking care of the business. The older pharmacist and another woman behind the counter there never apologized or tried to explain anything to me. Only the young man tried to blame the pharmacist that had just left. I told them that it is a sad thing that Rite Aid puts money above their patients.
I have been in excrutiating pain for eight days to the point of tears and physical immobility due to the pain in my rectum. There are tears and hemmorhoids caused by diarrhea I have. I am unable to walk or sit because of this pain. I cannot express how horrible it is. The suppositories that the doctor prescribed were to alleviate this pain. There was absolutely no reason that I should have been put through this. This has been needless suffering for me. For them to state that they didn't order the medicine because they would lose money is appalling. I have been unable to sleep because of the emotional stress that this incident has caused.
Mark of Grafton WV (7/16/03):
The Grafton, West Virginia store has posted hours until 9pm. Tonight I arrived at the store at 8:45pm to find the doors locked which seems to be common practice for this store. I waited outside for someone to come out. Mike and some other store employee came out about 5 after 9. Mike gave some excuse that he his watch said 5 after and he didn't log off his terminal until 9, which is fine but what about the 20 min. prior that the doors were locked. Only after I said I was going to file a complaint and possible lawsuit for false advertising did he become heplful. By that time I was in no mood for his BS excuses and I told him the best thing for him to do was go back in the store.
My wife and 3-year-old son were in a car accident tonight and because of the store not honoring posted business hours my wife has to suffer through the night until I can go elsewhere for her medication.
Linda of Pacific Grove CA (1/24/02):
When picking up my daughter's renewed prescription for Accutane, she noticed that the pills were different than the ones she had been taking for the last month. We questioned the Pharmacist on duty, they asked us to go home and bring in what Ashley had been taken, and they informed us there had been an error and she had been given Accupril, a blood pressure medicine.
She had at this point taken 2 a day for 29 days. We went home and I did take her blood pressure, it was lower than normal (89/64). She went back to the Dr. to be sure nothing was majorly wrong, and to find out if she could begin her "correct" medication which is for acne.
The first 4 days of taking the medication given to her she had diarrhea and was always tired, she also was very emotional, crying often. Her period also came 2 weeks after she had just finished her last one. We don't know if any of these were caused by the meds. but are very concerned about the mistake and the severe consequences that another person may have if they were given her Accutane.
Ashley lost 3 hours of work to go to the Dr., and was very worried what was going to happen to her. Also very disappointed that she had not even begun her therapy for her acne. She and I want this to be reported so that this pharmacy is investigated into what the problem is. This was the second error in one months time with them, as I got home with my meds. and realized they had given me another persons prescription with a similar name.
Joan of Adger AL (8/8/02):
Prescriptions were filled incorrectly on several occasions. If I was not familiar with the drug, due to length of time taking it, I would have been taking someone else's medication. Their pharmacy staff is very rude and sarcastic. They act as though they are doing you a favor to refill a prescription and get aggravated if you don't have refill number, or exact name of the drug you are taking. Complained to the Store Manager and my complaints were ignored.
This is pathetic since most people don't want to take medication, the only reason that they are there getting medicine is because it is necessary to survive or get well.
Temia of Victorville CA (4/2/02):
As with each time I have gone to this particular Rite-Aid (in Victorville) I have had to endure an extremely lengthy wait for a prescription that was called in hours before. The clerk is always rude, dismissing customers' complaints and concerns by walking away as they are speaking to her, not really willing to find out through the insurance company why the eligibility is not going through but rather telling the customer that the prescription can not be filled period.
This is what occurred tonight and many other days i have filled prescriptions there. It is not surprising that she treats the consumer in this manner because she treat the pharmacist that way too, being blatantly disrespectful to him in front of customers and making him appear to be incompetent which gives an uneasy feeling when your life may be in some sort of jeopardy due to an error.
I was both frustrated as I had just had dental work done hours earlier and still in pain, and embarrassed as she discussed openly what she assumed the status of my medical eligibility, and that because I had state-funded medical insurance I was too poor to pay the $10.99 for the needed medication until the matter could be resolved.
Richard of Philadelphia (3/25/03):
I went to the pharmacy to have my prescription filled and was treated with disrespect as if I were a criminal. I explained I was in a car accident in Washington DC and was getting my doctors prescription filled and that I was on file. I was then asked the time of my appointment. What has that to do with my meds? I'm in pain I need my meds and I'm treated like a criminal.
I had to ask the pharmacist 3 times when I could pick them up. She then rolled her eyes and gave me a "you're not getting anything here junkie" look and said maybe Thursday, Friday or Saturday.
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