Prescription Solutions

I am so surprised to read so many disgruntled, angry and unhappy reviews from customers of a company that I have been so completely satisfied with. For 3 years, my husband and I have used Prescription Solutions and would gladly recommend this service. There have been times when I waited too long to reorder and was able to receive my prescription literally the next day. As a heart patient and diabetic, I am on daily medications which I must take timely. Some medications I need I have ordered from my local pharmacy but most of my daily meds are on mail order.

My credit card is on file and everything gets charged through that. But there are many thousands of other walk-in pharmacies that can service United Health Care patients on a daily basis. Anyone who knows how to listen and respond to what is being asked of him/her should not have one iota of trouble. There are also guidelines that are delivered with a prescription and other mail from the pharmacy which is helpful.

My doctor has a phone number for physicians to call in new prescriptions and his assistant finds it easier to do that rather than even fax in a new one. I have never had one problem with my physicians using them or complaining about Prescription Solutions. I'm a 76-yr-old person and I plan to use them continuously. In fact, I'll keep my AARP UHC insurance just for the opportunity to use Prescription Solutions. That's how good they are.

On 4/22/2012, my husband's doctor prescribed Tysabri for his MS which is in full relapse. He has been on various MS meds and they determined that they are no longer working. Tysabri is the only hope we have that his MS may go back into remission. In the past three months he has lost his eyesight and is no longer walking. Prior to this he is an avid golfer and very active with minimal symptoms of MS.

Our interaction with RX Solutions began on 04/23/2012. It is now 5/23/2012 and still has no medication. Each day is full of calls with bizarre requests like his Medicare primary no. Calls to United Healthcare, which by the way owns Rx Solutions. They authorize his doctor to do the infusion but no approval for the meds. Although, I will add that just last week, his doctor called in another Rx to them and without hesitation, it was overnighted by Rx Solutions to us, yet this medication that may save his life is not being sent.

Today, after weeks of calls begging pleading crying they say, well, whether his Medicare is primary or secondary we cannot fill this Rx as we cannot fill prescriptions for anyone that has Medicare, really? These people need to be stopped. We are back to square one and my husband's health is worse and worse every day, help!

This organization has cost my staff valuable time and my patient to be left without their medication for 12 days. All this trouble for a medication that was previously approved and now denied due to a minor paperwork error. Numerous phone calls from my office and two faxed letters to their appeals department have resulted in my patient still being without her medication. Also, I have asked for their medical director's name and information and finally, after speaking with 5 customer service representatives, we still have no medical director name or information and cannot speak with the appeals department that is handling the claim.

The response we continue to receive from various customer service representatives is to continue to call back and continue to wait while my patient, who has two serious medical diseases, waits without her medication. This organization needs help in a major way. They appear to be computer dumb with no knowledge of whom within their organization handles issues. They would be better off to have a computer answer their phones and take messages.

Physician sent in my usual order for 4 meds. Three bottles arrived along with letters stating that 3 of them were not fillable! One letter was packaged with the bottles. Two additional letters (1 each for each med) arrived under separate cover. When I called the PS, no one could explain how/why it happened. Further, no one could explain why no one called me if there were questions.

There is obviously a process problem, but no one at PS could or would acknowledge that and/or agree to try to resolve it. When I was finally able to speak to a supervisor (named Carol), she did nothing but defend that there wasn't a problem. She wouldn't let me speak to her supervisor, nor connect me to someone who could help resolve this.

You shipped the medicines without my approval. I don't remember how many years I have been doing business with your firm, but I would always order the medicines I wanted shipped. Never did you take it on your own to ship without my approval. Today, I received the above order for Nadolol which I did not order, and my wife no longer uses this medicine per the instructions of her cardiologist.

I called and spoke with Veronica **, and then to Dario, her supervisor, and they both refused to issue a "return authorization" or issue me a credit. This is wrong! Before shipping, they should have contacted me. I do not feel that I am responsible for this error made by your firm. I am more than willing to discuss this with anyone of authority. Thank you.

Prescription Solutions sent my medications to the wrong address. I called the company and spoke to Julie who said she would fix everything, and send my medications overnight. Three days later, still no medications. I called again and this time I was told they had sent my medications out two weeks ago. Again, I told them it was to the wrong address, and again I was told, "We will overnight it to you." This is the worst company I have ever dealt with. People there are incompetent. I was on hold forever, not to mention cut off while I was on hold and had to call them back. So far I still do not have my medications. This company should not be in the business they're in.

On 12/30/11, I paid $14 for some pain meds. On 5/4/12, I had the Rx filled again for the same brand (generic) with the same number of pills and same directions and was charged $86. I called to find out if there was an error and was told the tier was changed for 2012. They could not give a reason other than it went from a tier 1 to tier 2 drug. This is generic drug, not a brand name, so how can they justify changing the tier other than to raise the price? This is fraud and they should be prosecuted for raising the price to 6 times what I paid last year.

My insurer, United Healthcare, requires me to order my specialty drug, Mycophenolate, from their Optum company, named Prescription Solutions. I have ordered through them a lot and every time it's a disaster. I dread it when I have to call them. They are totally incompetent. Your are put on hold a long time and switched from person to person, dept. to dept., no one is looking at the same database on you. I am completely fed up with them and trying to get a prescription refilled that I have to have. United Healthcare will not let me use anyone else. UHC is really hurting themselves by hanging on to this company. When open enrollment rolls around again, I will probably dump United Healthcare because of Prescription Solutions. United Healthcare has given me no choice. If I can't get my meds through UHC, why have their insurance? If you are having bad service from Prescription Solutions, please write a review. Maybe someone with clout will listen to us.

Over the past year, the service has degraded from good to worse than awful. People who answer the phone are polite but have no authority to do anything. You have to beg to speak to a supervisor. If they allow it, the supervisors are all rude and uncaring and do nothing. They ship to the wrong address and refuse to refund my money. They have told me many, many times that this is all my fault. I am double charged frequently and they do nothing. I found a nice lady at United Health. She tries to help but they don't appear to listen to her either.

I have been dealing with Prescription Solutions for over 1 year now and every single time I send a prescription in, I steel myself for a battle. They have held my prescriptions up because they said it was "too soon" and give me a date that they would send it out. A week after the date they say they will send it, I call them and when I find someone who knows what I am talking about, the say, "Oh, did you want that sent to you now?" I feel like reaching through the phone cord and shaking someone to see if their brain is actually in there.

Another time they held it up because they couldn't read the doctor's handwriting. So eventually they sent a fax to his office to clarify and then a week after that, another fax to his office to clarify his signature. Then they hold it waiting for you to call them to okay the amount to charge, only they never call you. I gave them a maximum limit so they wouldn't have to call me and they call me anyway. This company is in no way professional. The help is clueless and they are in charge of medication that we consumers need to continue living our lives in the most normal and healthy way we can. If we cannot depend on them, they should not be in business!

Each time we place an order, we seem to have issues arise from Prescription Solutions. We currently have a credit that, we have been told, has been credited to our account, yet when we call the credit card company, we are told they do not have the credit (amount $325.47). A charge was issued for $233.57 to the same credit card on 4/15/2012 and is there; however, the credit which was requested at the same time is not there! During this same order process, we requested that a credit card on file be removed. This was not done. We gave them a new credit card number, which they show in the file; however, the order was charged to the old credit card number. We are told they deactivated the prior card but did not remove it! Now I am told by a floor supervisor that I will need to fax the credit statement to their accounting department and reference the credit balance and date it was to be done!

When I spoke to the floor supervisor this time, which by the way is one of many times, I was first told no, we did not have a credit balance and she did not know why an advocate would tell me I did! Upon further research, she found through some entries in the account that we did indeed have a credit that was supposedly issued to our credit card company on 4-18-2012. It is extremely difficult to understand why we get inconsistent info. I work in business and know that the response should have been, "I don't see a credit balance; however, since you were told there is one, let me do some research and find out."

Additionally, when we have needed to use a temporary address for receiving medications, it has been a disaster! It took 3 days and 4 calls plus an emergency call to our physician to call in a prescription to a local pharmacy since the medications did not arrive and then we were told that it can take 3 to 4 days to have a new order shipped! First, we are told it will be sent overnight and then told that can take 3 to 4 days to get it done! Last year, we have been told errors are due to a changed system, orders were not processed, credits are not issued, and told a call would be returned by a manager within 24 hours which took two weeks!

This is extremely poor service and a major waste of our time. Each time we place an order, we seem to have to spend a significant amount of time following-up and cleaning up issues that are a product of the company's mishandling. Service is extremely poor. Information is extremely inconsistent and the time wasted is serious. This is one of numerous issues we have had with this company. We do not get consistent information from the sources we talk with and have spoken to customer service, floor supervisors, managers and a pharmacists. Too many incidents.

Prescription Solutions, a pharmacy division of Optum, a subsidiary of United Health Care, delayed my sister's cancer treatment for an aggressive triple A negative grade 3 tumor. They had the authorization, but had a glitch in the system without the ability to override the situation for almost 10 business days. They have no provider service managers available to troubleshoot or assist the member when there is an issue. In fact, they should be cited for delay in care and should be helping people when they need to access their benefits, not delaying the use of their paid benefits. This is what is wrong with the health care system, this is the beginning of the Obama Care debacle.

I tried to order three refill prescriptions online and could not get the order to finish. I ended up calling the refills in. My credit card is on file with the company. Due to previous experiences, I do not allow them to send refills on their time frame. I always order what I want when I want it. I was getting ready to go on vacation and wrongfully assumed I would get them before I left. One of the prescriptions is a much needed one and the other two were not a matter of life or death. So I went without them, fully expecting them to be waiting when I got home. Wrong again. I got online and my order was "in process". Nowhere on their website do they tell you what "in process" means or what you should do about it.

I called the company and was told the package has not been sent because the customer service associate had given me the wrong total amount. I asked if they had thought about contacting me, but there was nothing on the order to indicate someone should call me. I went crazy and told them to overnight the package. The woman assured me the package would go out Monday morning. When I had still not received the package on Wednesday, I called the company back. A very nice young man answered my call, I explained the problem and he innocently said, "Ma'am, when we say overnight, we mean three day shipping". That supposedly makes it better than the normal seven. I just laughed out loud. I asked him to check on my order just in case and he came back to tell me that the package has not been released from the pharmacy yet.

I asked to speak to a supervisor and she had no answers for me either, but said she did not have the authority to overnight the package, but could send it three day delivery. I said some very unkind words and received the package the next afternoon. Now I am dealing with a phantom prescription that the company has charged to my credit card on April 13th that has never "arrived" at my house. Again, I called the company and they denied having charged a prescription to my account. I just hung up and called the credit card company to dispute the charge.

Here is the solution to problems with Prescription Solutions: Call Medicare and talk to a very helpful advocate for us demented and crazy seniors. They will follow-up with your complaint and if enough of us call, they can be sanctioned or removed as a provider for Medicare. Come October 1, I will be ready to change my Rx coverage back to a local provider, where I can pick up my prescription on the same day it is ordered. I don't care if it costs me more, it will save my sanity. As I closed my last letter to this company with a copy to the Insurance Commissioner of KY (who does not rule over this company for some odd reason), my closing line was: "Glad to be alive and kicking in the state of KY despite your customer service."

I have called for help and twice waited on hold for over one hour. Today, I called and decided to try the callback service where you are supposed to hold your queue and call you back so you don't have to wait on hold. After 3 1/2 hours, no callback. I couldn't wait any longer for the callback and had to leave home for another errand. If you have any other choice for prescription services besides Prescription Solutions, use them.

They lost my order plus no help by phone or e-mail for 6 days. They claim my order was shipped on April 10th and I received them on April 12th. Today is the 20th of April and they lie, lie without checking. My order is still at USPO in Mission, Kansas. No help or answer to my phone calls and e-mail. Two days ago, I was told they were going to call my drugstore and get me some pills. As of today, I have not received anything and my drugstore has not heard from them. Do not deal with them, you will have a heart attack.

I used to receive excellent and prompt service from Prescription Solutions. Within the last 3 months, that service has gotten so bad that I called United Healthcare to complain. Several times, my doctor has faxed prescription to them but they are never received. Either a second fax or some phone calls, finally I got the pills I needed. Meanwhile, the doctor has had to call my local pharmacy for a small supply to get me through. Sometime around the middle of March, I sent in 3 hard copy prescriptions and one renewal on PS' reorder form. After numerous calls, they stated firmly that they had never received them. They faxed a request to the doctor, who approved and returned it the same day.

Several days went by and I couldn't find the order on the website so I called PS again. Then they told me, "Oh, you have to allow us 14 days for processing." That's the first I'd heard that and it is absolutely ridiculous. I used to actually receive the pills within about a week. My pharmacist says it will only continue to get worse with the new merger. My doctor says they should be called "Prescription Problems" because their office has had nothing but trouble.

Here it is the 19th of April and I still don't have my meds. One of them causes real problems when I don't take it so I'm bracing for that. Prescription Solutions has the worst service I've ever experienced.

I take numerous medications, and I take two forms of one kind. In December, I received a tier exception for the more expensive form. It got lost. It wasn't found until I made a stink with the insurance company throughout January. It got straightened out for my first fill after the tier exception in January 2012, after many phone calls.

In late March, my tier exception record got lost again. That part got straightened out in time--barely. Then it took me literally 41 documented calls to get the fill itself straightened out. I was told the med was not on my formulary, that I was wrong about which insurance company (which is now their parent company) I had. I was told everything was okay, that my co-pay was $7 (as it should have been). It was $21.00, it was $105, and finally it was $78.47. I twice authorized a charge to my card on file for $7.00 only. My bank acct was charged $78.47. It was in the "pending" status, so I called and got it taken out. I deactivated my card (for another reason) and made sure it was not in Prescription Solution's records. Six days later, they took $78.47 out of my account.

Then they billed me for $7 co-pays for both forms of the med in addition to what they had already taken out! I filed an "unauthorized withdrawal" complaint with my bank. It's been over a week now, and Prescription Solutions told me a few days ago that the money was put back in my account. They gave me the number for that transaction. Only the money is not there, and they no longer have my card number on file, supposedly. In the meantime, I discovered that I have up to 10 months' supply of some of my medications. I sat down and looked at my purchase history and I compared that with my medication labels and the records of my doctors' prescriptions--and I've been sold a 90-day supply of some of my meds as soon as 54 days have elapsed since the last fill.

I have been sold 450-476 days worth of meds every 360 days, on a 360-day prescription for over 2 years. If I had ordered them one more time, they would have begun to expire. I was told it was my fault, as I shouldn't have ordered them so often! I shouldn't have been able to order that many fills. I take a lot of meds, and I blindly ordered more when PS called or mailed me that they were eligible for refill. Of course, PS and my ins. co. denied any wrongdoing.

I am so irritated at the "Thank you for using Prescription Solutions, and you have a nice afternoon" that I might scream if I hear it one more time. I'm tired of getting representatives (CSRs) who have no ability to transfer me to someone who could help me straighten out the filling and billing problems, who cannot call me back, who cannot fax or call my doctor to tell them that the Rx wasn't filled yet so I can get another prescription to purchase the med locally, who is not able to be tracked so that I can hold someone accountable for what I've been told, who tells me my issue will be fixed and I can call back in an hour to check (but it still isn't fixed a week later).

Who will make the effort to get through to someone who can help? Who will tell me something other than a random statement relating to my issue? Who will answer my emails with something other than "our email address has changed; please send all correspondence to [this new one]"--even to my replies to that email which was sent to the new address? Who will answer my complaint about the "drug cost" section of the site not working (for 2 years)? Who will tell me why my med hasn't arrived after three weeks--the first 7 times I call (it was lost at their fulfillment center)? Who will tell me that they are actually filling both prescriptions of the same drug, even though the second one was to replace the first one?

I complained to my state pharmacy board who was very interested. They have the documentation about the illegal over-selling of medications. Visa has the unauthorized withdrawal complaint. My state attorney general has my complaint. My insurance company, PS's new owner, has my complaint (but they don't seem to care). I am willing to pay twice the amount of co-pay to purchase at my local pharmacy. The pharmacy board investigator said mail-order pharmacies exist so the insurance companies keep the local pharmacy's profit for themselves. I hope my insurance company cannot drop me this upcoming year because I've been a person who has taken action against them.

Prescription Solutions is one of the worst home delivery pharmacies. They call you to refill a prescription, but when you answer the phone, they will send you to an operator who does not know who you are and believes you are the one who called them. They will also just call you for no reason like today, I called and spent 20 minutes on the phone as I was bounced around from the operator, then to someone at the specialty pharmacy, then to someone at the oncology specialty pharmacy and again back a different specialty pharmacy person.

For a medication, I needed a doctor's authorization on. They told me they would call back and they did. I sat on the line and got the operator who did not know why I was called, then talked to the specialty pharmacy again who also did not know why I was called since the authorization was not in the system yet. I asked to speak to a manager to figure out why I was called then and I was again put on hold just to be told by the manager that "Prescription Solutions did not call me". If they did not call me, how was I on the phone with this women? I did not dial the number. I picked up my phone after it rang and spent another 20 minutes on hold for no reason.

I am in my 4th year of cancer treatment and it is getting to the point where the most stressful thing about having cancer is just calling/being called by Prescription Solutions. All I know is every time they end they call, they say "Thanks for choosing Prescription Solutions". Well unfortunately, I do not have a choice because of my insurance cover. But for those that do have a choice, just know to expect even the simplest things with them become extremely complicated.

In my opinion, this company is a fraud. I was not told the truth of what my co-pay was going to be for a two-year program of a drug called Forteo. This company refused to give me a street location, so I could return the medication. They have lied to me and been rude, and I will never do business with them or Forteo again. Beware!

I have to deal with this particular prescription mail order service because of my insurance. Please read all previous complaint, I agree wholeheartedly. Currently, I just called to find my prescriptions were never sent and are being processed. This has been after numerous phone calls over the last two weeks and promises that they would be in the mail the next day. They now tell me it can take up to 2 weeks to process! Every time, a promise that they will be sent out the next day. Phone reps seem to have their hands tied and I am subject to the lousy services behind the scenes. They promise a supervisor will call you back. Never! The worst company ever. Off to Walgreens tomorrow morning.

I have been continually billed for an $8 prescription, for which Prescription Solutions has cashed the check. I have tried (without success) to discuss this matter with Customer Service. I have tried talking to a Prescription Solutions, without success. Prescription Solutions have refused to give me the name, address, contact number of a more responsible person in Head Office. I have tried to resolve this issue by filling out a similar format to this. No response as yet from Prescription Solutions. Please for me a contact person ASAP. Thank you.

The last few times I've called these clowns, they've messed up my script. The script is there, but they literally can't read or can't figure out that 2012 comes after 2011. It's incompetence at the highest imaginable levels. Then when you explain the script they have is 9 months old and there's been 3 changes called in since, they argue and fight with you. Without a call btw, I don't believe they updated one of my scripts on their own. I had to facilitate every one and they still got them wrong! It's almost comical, but when lives are at stake, the humor is quickly lost. When I see all the patients here that have blown the whistle, I'm not surprised but I'm also sad over the way these inhumane, untrained jerks treat senior citizens. How many people have they harmed or ripped off by sending the wrong dose? The wrong prescription?

I encourage all of you/us to file a class action lawsuit. I also encourage everyone to contact the FDA and their state attorney generals. I'll get some high level direct numbers you can call to literally flood this place with so many complaints they'll have to take notice. Medications are no joke but they treat it as if you were buying a pack of gum. A mistake there is viewed as you getting spearmint vs. peppermint. Your complaint is never actually taken seriously because there is zero accountability. The agents lack empathy and even intelligence. It's a very sad situation. Quite frankly, they're bullies. They believe they can step on you because they're a powerful monopoly. No more! Ladies and gentlemen, it's time to fight back.

Fight back and you may save a life. This is a matter of life, death and health (good or bad). You are literally just a number to these guys. Step up and let's show them they cannot get away with their inhumane actions. We care for whales, dogs and the spotted salamander better in the US than these guys treat you. You're worth a bit more than an insect. They're just a company, hammer them back! Don't cuss. Don't yell. It won't make a difference. Instead, go after United Healthcare because it's in their family of companies.

Btw, just so you know, they're slick. They employ people who are case resolution reps (or something along those lines). My doctor's office (who said these guys are clowns) also said these resolution people are paid to tell the client what needs to be said so they will drop complaints and excuse themselves from liability. This came from my doctor's office!

In December 2011, when I first ordered a refill of one of the two heart transplant reject meds, I was transferred several times before any action was taken. Every month since, there has been confusion for any number of different reasons. My doctor has sent two or three authorizations for each of the two meds. I kept being transferred from one pharmacy to another. Promises are made but rarely kept. Each time I request for a refill, I have to make at least three phone calls before my refill gets shipped.

Poor training causes customer dissatisfaction, false statements, failed promises and an overall sense that everyone at this company is totally confused. It convinces me that the hundreds of other complaints about this company on this website are completely justified. My problem is not like ordering a t-shirt, rather than transplant drugs I need is a matter of life or death. I must have them timely. I do not get the impression that this is understood by Prescription Solutions. Most heart transplant patients are on blood pressure meds and this monthly problem with Prescription Solutions is not helping the blood pressure problems.

Poor patient advocacy: I've had multiple conversations with a variety of customer service agents, which is one problem of its own. Maybe, customers should be directed to the same agent at all times! There's different info from each. There's also no good answer about why the cost of medication is same as regular pharmacy price. Then I was directed to the improper department at United Healthcare which also had no answers. If this is sold as a help, it is falling short of that promise in all areas. It is quite frustrating to run in circles to get no where!

Too many agencies under the same umbrella lose connection and/or any resemblance of good customer service. I'm a person who's disgusted by this and who might have been a client but found this to be a pile of bleep. Just another company that treats people as potential income. Since I've previously worked in both customer service and the healthcare field, neither of these should be represented in this manner.

I placed a call on 3-21-12 to have a prescription filled and was told the prescription had expired. I requested an updated prescription from the associate and was told it would be faxed and updated. This process would take 24 to 48 hours. I requested a confirmation call to validate the prescription. After no word or contact, I placed a second call on 3-26-12 to check status and was told nothing had arrived and a second fax would be sent and I could check back in a couple of days. Understand that I am running out of the medication. On 3-29-12, again I called to check the status of the request and was told it did not come in, and the order had been cancelled. With this news, I went to the doctor's office to see what the problem was.

The doctor's office staff checked the fax requests and found no requests from Prescription Solutions for my account. While I waited, they faxed over a new prescription to be filled using the fax number requested (same as the one they had on file). I placed a call on 3-30-12 and was told there is no order and it will take 24 to 48 hours before any information will be in the system to check. So at this point (9 days after my initial request), I am still in the same position as day one! Since this is a weekend, I will probably not have any reply or be able to check on the prescription status until Tuesday or Wednesday (4-3 or 4-4-12). This is not what I consider good customer service!

Furthermore, in December of 2011, I received several calls to the point of "badgering" to fill a prescription that I did not need. I really do not believe Prescription Solutions places the customer needs and interest as a top priority. Plenty of "lip service" is given, but when it comes down to the reality, there is a serious deficiency.

I have not taken my medication for approximately 3 weeks as I got mixed messages. The first call said delay in processing. The next message was to call, which I did. The problem was my medications had changed tiers and your company was concerned about payment. Please keep in mind that a credit card is on file. I had already discussed with a representative the price change and was also informed several months ago regarding the tier change. Do you think that this is acceptable? When I asked to be switched to a supervisor to discuss this problem, apparently it was not important as I waited on hold for more than 5 minutes. I called back to speak to the manager and told that this was not possible. What an operation. If it was possible, I would go back to my local drugstore where I was treated as a valuable customer. Order number ** was to be aired. Perhaps I will get the medicine today.

My doctor sent them a request for one month prescription of my Janumet and Amlodipine tablet. They sent the medication to me and when I looked at the receipt, I found out that they are charging me three times the price of what I'm paying at CVS Pharmacy. So I called their company and told them the problem. I told them that at CVS, it only cost me $30 for a month supply of Janumet. Amlodipine cost me $4 for a month supply. I was told by their employee that I'm talking to on the phone, that this is the way they do it on internet prescription order.

They always charge for three month supply whenever someone places an order. I tried to tell them that it is not right but I end up having an argument with the person I'm talking to. I was told that it is my doctor's fault that he only request for one month supply. Anyway, I talked to my doctor to send them another prescription request for three months. They told me it is too early for them to issue me another prescription medication. In other words, they are not going to give me medication for the next three months because they're charging me for a three-month supply of my medication already. I did return the first month prescription that they sent me because I do not want to pay them three times the cost of my medication.

Name Change: A Way to Avoid Past Complaints - About six months ago, my parents were told by their insurance company that they had to start filling their prescriptions at Prescription Solutions. Since then, getting their prescriptions has been a nightmare. First of all, no one seems to be able to answer any questions. Every time my parents call they are on hold for hours, only to be told that someone will have to call them back later with an answer. They never call back.

My parents have been with them for 6 months so they've had to order only twice, which you would think would mean they only had to call the company twice, but in the past 6 months my parents and I have had to contact the company about 12 times just to get the prescription sent out. They often say that the reason they haven't sent the prescription or the reason they sent the wrong prescription is that they need confirmation of other information from my doctor. So, in addition to the 12 phone calls to them, we also have a number of phone calls to our doctor's office who, in turn, has called them on multiple occasions to give them the information they need.

Even after multiple calls with the doctor's office, they still claim they need something else or that they sent what the doctor requested. Everyone at Prescription seems unable to perform the most basic office tasks, like keeping track of information, or processing it correctly. Most importantly, they don't take responsibility for their mistakes and we have to pay to ship back the prescriptions they sent that were filled incorrectly. Furthermore, when it came time to refill my father's prescription, instead of resending the same item he'd ordered before, they sent a similar item, but one that was more expensive so they could charge him more for it. They never asked his permission to change the product and it took about 6 calls to the company, numerous transfers, and a whole day of missed work for my dad, to get them to agree to send him the refills of the less expensive brand.

Lastly, they charge more for a prescription than any walk-in pharmacy, even if it's the exact same prescription and insurance coverage. Although they act friendly on the phone, this doesn't make up for the fact that they are unable to get anything done, answer any questions, or provide customer satisfaction until the 6 phone calls regarding just one issue. The good news is that I think Prescription Solutions is aware that they have a terrible reputation in the community for their lack of customer service. The bad news is that instead of changing their practices, they are taking a much more cowardly measure, one that will allow them to continue to serve only themselves and to elude past complaints. They are changing their name. As of August 2012, Prescription Solutions will be OptumRx.

My husband takes pancreatic enzymes because he had surgery for pancreatic cancer. He has to have them. He sent in a prescription in February for a refill that his cancer doctor wrote. This is March 23 and he still does not have them. They were out and no one knows when and if they will get some. They do not what is going on. They tell you one thing and do another. Something has to be done about this kind of business. They should not be in business. There are at least 100 complaints online about them. If I had a business and I did things to my customers, they would put me out of business. That is what needs to happen to Prescriptions Solutions. Keep your complaints coming in.

I called Prescription Solutions to renew prescriptions they have on file. I was told that their computer system was down and they took the prescription numbers and said that they would be entered manually. It has been over two weeks and no prescriptions at my door. I called today and found it took them two weeks to enter my renewals into their system. It has been three weeks since I called them with my renewals and my drugs are scheduled to be shipped for another week. Add another week for delivery and it will be around six weeks to get my drugs.

When I called them today, I was informed that their computer system was down for a back up and to call back in a few hours. What business doesn't back up during the night and not during business hours? They have written the book on poor customer relations. I will be looking to change drug plans. This is the second time that I have experienced extremely poor customer service from Prescription Solutions.

This company is nothing but a joke for seniors on Medicare. My mother has United Healthcare coverage and Presciption Solutions is the suggested (cheapest) pharmacy to use. She is also a heart patient. This is not the first time, but it seems to be happening too frequently. The doctor's office called in her prescriptions when she needed renewals. She had two weeks worth of meds and we were assured by a representative that by the doctor calling in the scripts they would be processed and immediately sent. That was well over 2 weeks and now my mother is without meds!

On Monday, March 19 2012, I called Prescription Solutions to order my daughter's Singulair Chewables 5 mg tablets. I was told by the rep (didn't get her name) that she was out of refills. I requested for them to call my daughter's pediatrician to request a new prescription with additional refills. She verified the fax number, not the telephone number, to the pediatrician and told me a fax request will be submitted.

It is now Friday, March 23rd, four days later. I called Prescription Solutions back to check on the status. I was told that it was being shipped out to me tomorrow, Saturday. However, when I checked the online status to check on the price in which they were going to charge my credit card, I saw that nothing was being shipped and Singulair was never ordered. I then contacted the pediatrician and was told that Prescription Solutions did indeed request a refill but it was not for the Singulair tablets— it was for QVAR inhaler. I then called Prescription Solutions back and spoke to a supervisor. I told her (1) they requested the wrong Rx and (2) I was told that it was being shipped and it wasn't. At this point, I told her that my daughter will be without her medication in one week. She told me, in not so many words, that I should have ordered it earlier. I did just that. I ordered the medication 2 weeks prior to my daughter finishing it. I felt that was ample time. I can't help that they delayed it 4 days by erroneously ordering the wrong Rx and do not want to expedite my daughter's Rx at no shipping cost to me.

I know medication is not free. However, I feel that I shouldn't pay for them to expedite the medication for their mistake. They need to be reminded that they are working with medication and need to take full responsibility in the mistakes they make. I merely asked for the medication to be shipped overnight at no cost to me. Again, I am well aware that the medication needs to get paid for and I will do that.

This is not the first time that I have had problems with Prescription Solutions. However, my daughter has asthma and I feel that the field that they are in is a very serious one. Mistakes do happen. I understand that. But, it takes real people with real feelings to admit when they are wrong and correct their mistakes in a timely matter. My daughter will now have to go without her medication should it not get here on time.

It's a minor inconvenience that their website is very slow and that their voice recognition software functions poorly. The more significant problem is that they are often unable to obtain a common medication and when they go to new supplier, they don't bother to inform the customer (me) that I won't get the medication until I have already run out of something that I very much need and will be without for ten days. Meanwhile, even though they don't have and can't send the prescription, they bill my insurance company and as a result, I'm unable to get a 10-day stopgap prescription from a local pharmacy.

On any occasion when I have called, they have been very unhelpful. Continuously transferring the call and no one ever can answer your questions, including supervisors! Any time I have called or my local pharmacy has called, we are all frustrated after an hour of transferring and being placed on hold and nothing resolved. Nothing is being resolved, no one is having the answer and not one tone of one person is being helpful. Bad customer service!

I received unsolicited information request with list of my meds in the mail with a place for my credit card info. It says they would fill my order as soon as I gave them my phone number and credit card info. They even have an account number for me. I am not a customer of theirs nor have I ever been. How did they get my name and address and the list of my prescriptions? Some older folks like me (I'm 67) might think this is from their regular mail medications supplier who has changed their name. This looks like one more way to scam senior citizens into buying from them and after reading the complaints on this site, seniors beware!

I went to my local pharmacy and they could not find the copay for a new prescription. I came home and called Prescription Solutions and asked what the problem was. They said they preferred that prescriptions be filled by them forcing me to get three months even if I may not need that much. This also forces me to wait days to get something I really need to start ASAP.

Every time I try to get a prescription filled there is a problem. If I send my Enbrel to be filled with another prescription and the Enbrel is not due, they hold both prescriptions. This has happened twice. Every time I call, I'm always on hold or being transferred to one phone call. It takes an hour just about each time. It took five or six phone calls to get Enbrel with syringe, not sure click. Currently, I am trying to get my Enbrel 25mg, 2x a week, 3 month supply, and 24 shots total and there is always a new prescription sent or the doctor puts 25mg (whatever that is) and they say the doctor has not called back.

Prescription never calls me back. I always have to call them. Something must be done about this. I see on the internet that there are several people having problems like mine. They talk very nice on the phone but you takes an average about a month to get your prescription after several calls and long waits on hold. Please help, thank you.

This is not the first time I have had a complaint with Prescription Solutions. This is one of many. However, this was probably the worst. I called the beginning of February to get my insulin for my pump. I waited 10 days; no insulin. I called back and said they had a problem with my insurance. I am not a new member. This was not the first time for ordering insulin; this was a refill. No one ever called back.

When I finally called, they said they had a problem. I asked why did someone not call me. No one knew. I called AARP United Health Care and complained. Also, I told them this would be the second time I contacted my congressman. United Health said, "Do what you have to do." When I asked them why no one had called me back, she said she didn't know. I asked her if they would have eventually taken care of the problem or just let it go. She said they probably would have just let it go and done nothing about it. This is the worst mail-order company there is.

If you asked why I did not go to another one, it is because this is the best priced. I am on Medicare, not rolling in money for medication. This is the one AARP says that must be used to get the medication I need. Prescription Solutions does not care about its people. Some don't even know what an insulin pump is used for. Waiting time has been terrible, and you are right--they are not friendly when you have a problem and want to speak to someone of higher authority. If all else fails, call your congressman and send a letter to him, Prescription Solutions, AARP, and Medicare. it is the only way to get them to move.

Poorest service - Currently on hold for over an hour. Can anyone believe this? Not me. Good thing my phone does not charge by the minute, I would be broke. What is the matter with this story?

I received a bill from Prescription Solutions dated 2/6/2012 for $37.09 for an Rx I ordered on 12/27/2011. The invoice amount of $37.09 was charged to my credit card on 12/31/2011. I called customer service on 2/16 and was told they would submit a dispute to the billing department, which "actually does not have a phone number" and that I would be advised of the disposition in 24-48 hours. I heard nothing. On 2/20/2012 I emailed customer service with the same complaint and I received a reply that the order amount was not charged to my credit card. I replied that it was in fact charged and gave them the transaction number. I received no reply. On 2/28 I again called customer service with the same complaint and was told that they showed the amount had been charged to my credit card as I stated and that there was also an open invoice for the same amount.

Again, I was told that they would submit a dispute to the billing department, which still "actually does not have a phone number", and she would mark it "critical". She also noted that there was a notation of my previous call but that it was fairly unintelligible. Bottom line is that after almost a month nothing has been done. I can understand why their billing department is so isolated. This company has serious problems and I will definitely change to a plan next year that has a different mail order service. By the way, their website is not working again today just as it was for several days last week.

I called January 24 to renew my subscriptions and I asked for 2-day shipping. They charged me $6 for shipping and only sent 1 of the 6 drugs I needed. I called and they said they would send them. On January 31, after many calls and different stories each time I called, Lynn at corporate office said I would get my complete order and I would not be charged for 2-day service. I got my order on February 1. In the mean time, I had to buy pills from CVS at full cost to hold me over until I could get my shipment. Today, February 24 I got a bill for $6 and once again I called the "customer service" line and got the run around. When I asked to speak to a supervisor, I got on terminal hold for ten minutes and I hung up. I also get a generic drug for Requip. The pill I get from PS is different than what I got at CVS and does not work as well as CVS' generic pill for Requip. I am very unhappy with service and question the quality!

Last month Prescription Solutions called to say they were out of my wife's Cinnestin and we could go to our local pharmacy that month for a refill at normal copay amount ($25.00). When I went to the pharmacy I had to pay $86.00. After calling PS quite a bit of arguing, then demanding to talk to a supervisor, I was issued a credit for the difference. This month I called in and was told the medication was due in 3 days and they would call if there was a problem. After four days and no one called, so I called and was told medication was not going to be in. When I asked if we could go to our local pharmacy for meds at standard copay, I was denied. The customer service (joke) told me it was the manufacturer's fault that the medication was not in, not theirs.

They would not ok my copay. When I asked to talk to a supervisor I was put on hold for about 10 minutes. The supervisor was very rude and also said it was the manufacturer's fault, so I was out of luck--they would not help. I complained that this was not fair and that they let their Cinnestin run out and I should not be punished. He pretty much did not care. After about 10 more minutes of pleading my case, he said that they could submit a request with the insurance carrier. Why couldn't he suggest that to begin with and at least pretend to care? I really hate dealing with these people. This is about the 4th time in a year that I have had the same wonderful service. I would not recommend this company to anyone.

I mailed about 13 prescription with a notation not to fill them until directed. They ignored my note and started shipping them and billing our checking account. I called immediately and was told that they had made a mistake. They also volunteered to pay my overdraft charges of $103.50. They sent a Call Tag so I could return the medications and receive a credit of $220 for them. It has now been 10 days since I returned the medications and 3 weeks since I first reported the problem and still not one credit or refund has be made by PS.

To PS, it is business as usual but to me, it is survival. I live in $850 a month so not having $300 is a big, big deal. This has caused a great deal of anxiety and unnecessary stress. I have several health concerns which are not helped by this experience. Maybe they can tell me how to pay my electric bill.

The order I placed on 1/31/1012 hadn't reached me by 2/13, so I called and spoke to a pharmacist, asked her to overnight me enough Gabapentin to get me through until my order arrived. I take 2 per day, so ten caps would be sufficient. Okay, she didn't overnight it. On 2/15, I received my original order, everything was okay, 540 pills for a total of $120.78. Two days later, I received the small order that was supposed to be sent overnight and was supposed to be only for 5 days worth of Gabapentin, but instead, they sent 5 days worth of all the drugs on my original order and charged me $120.78 for those 30 pills.

After a long hassle, I was finally able to talk to a pharmacist, she told me that United Healthcare sets the price for all drugs and that she couldn't change anything. I called United Healthcare and Melissa told me that that two out of four drugs I just received 5 days supply for, were not even covered by United HC and that Rx Solutions set those prices, one was $24.81 and one was for $79.97, making the total order $120.78 (along with the two orders they did cover for $8 each.) I am totally upset about this and will leave Prescription Solutions because of it. I want someone with some power from Rx Solutions to contact me.

.

I have been trying, without success, to find someone at Prescription Solutions to speak with me, so I can retrieve the information regarding my prescription costs for 2011, for over two weeks. I have made phone calls to reps who are unable to assist me. I sent faxes to the company explaining my needs, and timeline I needed met. Instead of having anyone respond to me last night, I received a survey in the mail asking me how satisfied I was with their service. I called the number on the letter, and was only able to reach the survey team, who also don't know how to contact anyone who can help. I feel I am just a number to these people, and the only timely correspondence I can expect from them, are bills.

Using mail service is very simple once you know how. Mail Service is not like your local pharmacy that handles only 300 rx per day. They do over a million prescriptions a day.

Rule #1: Read your plan formulary "drug list." If you do not have that call your insurance company or go online and see what the restrictions are with the medications you are taking.

Rule #2: Before ordering from mail service, go to your local pharmacy and get a 30-day fill. That way if there is any delay in getting your medication, you have 30 days. Most insurance plans allow a 30-day awaiting mail service override if there is more than the 30-day fill you got in the beginning.

Rule #3: Once a prescription leaves any pharmacy due to law the medication can be returned but cannot be resold. It must be destroyed.

Rule #4: Don't blame your pharmacy because a medication requires a prior authorization, or the insurance company. There is a group of national medical professionals that meet every year and review the medications and decided which medications require a prior authorization. This is done to protect you from being overdosed. Your physician has to be responsible and give a good reason why he is giving you more than the recommended dosage.

Prescription Solutions may be a little slower at getting your medications out to you, but if they see any irregularity in a script that is sent to them they call the MD to verify the prescription. I would be thankful for that. Here is a story that will break your heart; it did me.

A mother called me and was in tears as she was ordering her medications from Prescription Solutions. She told me that her son had died the night before. Her son had gone to the local pharmacy, and had gotten his medication. He went home and took it and died within two hours. The doctor had sent over the wrong dosage on the medication, which was a life threatening drug. The pharmacist never checked with the doctor to see if they had meant to give the increased dosage. They filled the medication, did not advise the son and he did not look. He lost his life for lack of checking.

Rule #5: Follow up with your doctor. Even though you are standing there looking at their fax machine processing your prescription, that does not mean that they are faxing to the correct number. Most of the time the number they are faxing to is the wrong number and the tone is heard, but it is directly into the call center and not the computer that takes the faxes. Get the phone number after the first time it is not received and have your doctor's office call it in to the pharmacy line. Speak to a pharmacist and have it placed with a person.

I was forced to switch over to this stupid pharmacy from my insurance company. I'm currently being treated for hepatitis C and can't go 8 hours without medication. It's been 4 days, and they still have not gotten their ** together. They were given all the necessary information from Walgreens 4 days ago. I've been getting my medication from Walgreens for the past 8 weeks. Why did my insurance company approve the medication with Walgreens for 8 weeks and now all of a sudden they pull me?

I was promised my medication yesterday morning, and because they didn't have a "prior authorization," I have no medication. They didn't notify me at all about the delay, and every time I called, they told me something different every single time. I'm more than furious that I have to deal with this and spend my valuable time on the phone with them and it got me nowhere.

The referral company had told me that it wasn't their problem and that i would have to wait a month before anything got straightened out. I will die without this medication. I can't understand how they take nothing seriously when it comes to my livelyhood. After calling my insurance company, they could also care less that I'm having a very bad experience and still have no medication. This is the worst pharmacy to deal with, and I wish everyone good luck!

My grandmother was released from the hospital on Pradaxa after a light stroke. We did not have prior approval. Therefore, we paid the prescription out of pocket. We complied with all requirements to receive a refund to no avail. We have spent many hours to get this resolved. It is one excuse after another. "Jacqueline" from Prescription Solutions advised we would receive a refund. She had all paperwork by her own admission. This was on 9/22/2011, still no refund. Can anyone help?

Apparently, it appears that your company has forgotten that when a patient needs medication that it is for an illness where time is of the essence. In the many years of being gratefully satisfied with your service, I cannot say the same is true today. To start with, it's bad enough to have to converse with a machine and I understand the necessity of that to deal with a growing company, but when it repeats back a zip code wrongly—something's wrong and needs fixing. I have been trained in elocution so I know it is not I. More importantly, I need a renewal of my meds by next Friday (one week) and now it has become a given that it will take ten days to receive them! When asking "why" the excuse given is the slow traffic. Is someone driving them to me? I cannot get a new prescription today to take to a pharmacy as my doctor's office is closed. Please remember you're in the health business.

Doctor faxed a prescription for Lialda on January 30. Prescription Solutions issues an order number and for a week told me (automated and in person) that the order was "being processed." Then when I pressured them to give me a delivery date they told me that it was not on their formulary and they would not fill the order. The doctor on February 6 faxes a prescription for an alternative med which is on their formulary. They said they never received the fax. The doctor refaxed. They said they never received the fax.

The doctor spoke with a pharmacist who said, lo and behold, they did have the fax but it had been "misplaced." They advised the med would be shipped for receipt Thursday, February 8. No shipment. I called today, February 10, and they have no record of the new med or any order number or any phone contacts! This is the most mis-managed, don't-give-a-**, confused, prescription mail order firm in the business. And try to find out either a street address or the name of anyone associated with the company and you draw a blank. Phones are answered by "security" who refused to connect to an office or provide names or a street address. Do not do business with this outfit!

I called in a prescription on 2-6-2012 and talk to a person about an override, because I ran out. I expected to pick it up after work, not so. What a joke, I got no pills. The pharmacy called and they said no override. The lady I talk to said no problem. What a joke! So I called the next day and they said they had no records of us calling. So we went through the same process again. They said done deal. What a joke!

I called the drug store and said they had no records again. So I called again and the next person said, guess what, they have no records of anyone calling. What is the problem? Nobody can communicate or what, so I called again, this time it was from the drug store. I waited, finally someone answered. I told them the problems and he said he would fix it. So I waited an hour listening to music while he did whatever. Finally he said we had to do some research, and on hold again. After 20 min later, he comes on and says what is the drug store # 607-387-6661 and I was on hold for 20 min of music, more research time. Finally, he got it straight.

This has got to be the worst prescription solution company I have dealt with. Nobody has the same notes or nothing on the same computer. I am very disappointed in their service. I will tell everyone about it. Sorry but it's the truth. Do something about it.

Last week I sent 2 new prescriptions and ordered refills of 3 others from Prescription Solutions. On Friday they called and said one of the new ones, Atacand, required pre-certification and I had to call my doctor and have them call them, which I did. On Saturday I received a call that the prescription was certified and all were being sent out that day. On Monday I received the 3 refills and one of the new prescriptions. The Atacand which is for very high blood pressure was not included. A phone call to Prescription Solutions revealed they had failed to send it and I was assured it was being overnighted to me and I would have it today, Tuesday. I do not. Another call to Prescription Solutions revealed it was not overnighted and I would not have it until probably February 9, and they can't guarantee. They refused to do anything further and would not overnight me a few pills to tide me over. This has been a rash of errors on their error and they will do nothing to make it right. I don't want them as my carrier anymore. But since it's a Medicare Part D plan, I can't change until the end of this year. Where is the consumer protection?

I had to have the doctor fax the refill. Prescription Solutions said once they receive it, it can take up to 48 hours to get in the system. Once it was in, they held the order because their system was changing and the credit card number needed to be validated. No one called me to query me about that. I called several days later and was told this. Then the fun begins. The order was to be expedited overnight shipping free of charge. Well, overnight meant an extra 4 days and even now we do not have the meds. I called to complain, nothing done really. Well, what could be done at that point? UPS has it out for Monday. Yeah sure and the sky is made of vanilla ice cream! What is the alternative when one is so upset and tired of their ineptitude?

They received an electronic mail renewal one month in advance from my doctor for synthroid. Expected ship date January 23. Not shipped as they first claim they are lacking cost info from United Healthcare. After 5 days on phone with United Healthcare and Prescription Solutions they now have cost info of $24.75. Still not shipped as now they are making up a story of possible drug interaction. Same medications for 15 years. They lie, make up stories and make patients sicker. I think United Healthcare owns them or someone must be related. ARPP is also to blame as they tolerate this lack of service from United Healthcare.

I have been three days without my blood pressure medicine because they can take up to 72 hours to approve it and give prior authorization. That's unconscionable!

I called PS and spoke to a CSR named Jennie who was rude and very unwilling to do anything to help me. She refused to escalate my call to anyone else when I asked to speak to someone with more authority. She said there is no one there to give my call to and that the prior authorization department does not speak to members. My doctor does not have samples of Avapro so I will have to pay for my prescription out of pocket. I don't feel I can wait another day before taking my medicine. I think PS is either greatly understaffed or very uncaring about their members. Either way they are not good representation of prescription health plans!

P.S. was a disaster for just one prescription. They sent me around every supervisor that never had a common answer. One told me to go to my local pharmacy and get it there, "you don't need a script for your anti-psychotic meds". The staff was rude and consistent "meds are in the mail" it got so bad I thought I would need hospitalization. They just do not care. I should have gone back to my local pharmacy. At least they know who I am.

They have rude customer service reps. They will not transfer your call to a supervisor. We are having difficulty assisting our patients, in obtaining their prior authorizations and medications. They are unprofessional. As a health care professional, I would not recommend this company or service to patients. If insurance companies wish for their customers to receive the best pharmacy service, they would not contract with this company.

My Mom requires a drug called dicyclomine for IBS. She has taken this drug for 2 years, and this year apparently needs a prior authorization. She has that authorization letter from Prescription Solutions, but they refused to file the script. I spoke with one rep who promised the drug fill immediately and overnight shipment.

Today, I noticed it still has not shipped. So I called Customer Service and was told the order was canceled, even though there were notes about processing the order stat and overnight mail. I asked for a supervisor and got more runaround and another promise to fill as soon as possible but no overnight mail. I am off to find a telephone number for corporate!

I have been with Prescription Solutions for 6 years. They always gave me excellent service. About mid-year 2011, things started to fall apart. They are so bad that I will never use their "services" again and would advise everyone to do the same. I have been charged for orders that I never placed. It took months to get this resolved. I was given the fax number of their accounting department to solve the issue and was promised a return phone call withing 48 hours. Many months have gone by and I am still waiting for the calls.

I am now almost out of a heart medication which keeps my heart beating at a normal pace. I placed the order within a reasonable amount of time and they shipped my order to an old address. They have also incorrectly input improper spelling for my new address which is delaying another order. They refuse to help me even though the errors are on their part. I have had it with them. Their service is the worst and the employees don't appear to want to help but they will argue with you.

United Health Care uses them for their mail order service which will give UHC a bad reputation. Stay clear of this company unless you like fighting and receiving very poor service.

I ordered my medication through Prescription Solutions. They shipped it through USPS. It shows it was delivered, but no one signed for it. I never got it, so my wife called Prescription Solutions, and said that I was running out of my medications, so they needed to replace it. They would not do it until 10 days had transpired. I was running out of medication, so I had to get replacement medication that was very expensive. I have tried to contact them about replacements. They will not take care of it, nor will they refund the $366.00 they charged on my credit card. No one will help me with this company. This is a very badly run company, and the employees are very rude, and will not help you. I think Medicare should investigate Prescription Solutions, for unfair business practices.

I sent Prescription Solutions 12 new prescriptions on 12-28-11. I received 9 of these prescriptions on 1-16-12. The three prescriptions that I am having trouble getting are two heart rejection medications and a prescription for Combivent, which is a puffer I use because I have severe COPD. The heart medications have been approved but the pharmacy has them on hold because of some law about generic drugs and sending them out of state. I always got my drugs from out of state. They are holding up my Combivent prescription because they say I am taking too much. I use 2 puffs 10 times a day. When you can't breath, I don't think 2 puffs 10 times a day is too much.

We have bent over backwards to please these people with their requests for prior authorizations and everything else. This is one bad company to get mixed up with. The representatives couldn't be any dumber if they were trained monkeys. If they don't understand you they hang up on you. Their fix for your problem is to pawn you off on someone else. How I wish I could go back to my old insurance company!

After four weeks of trying to get my meds filled, I am still trying. My doctor sent faxes. They claimed they never received them. I waited hours and hours on the phone trying to resolve the situation. Still, it is not resolved. Some representatives tried but failed. Others were just plain rude. I have spoken to the HR at work that I am extremely dissatisfied with Prescription Solutions. I long for the good old days of the local pharmacist, who would greet me by name and tell me my prescription would be ready in an hour. If your company is thinking about signing with them, be forewarned.

Absolutely, positively deplorable service! It is impossible to contact anyone there by phone. I tried for over an hour and was constantly transferred from one to another rep. Never got any help at all. All I wanted to know is whether I owed them any money on my account. I still have no clear idea.

Due to unmanageable diarrhea from an ongoing illness, my doctor faxed a prescription (with verification) on Jan. 4. Between that time and the time Prescription Solutions acknowledged the receipt (January 16), I lost 15 pounds and required hospital care. 48-72 hours turnaround they say is required. It would have stopped the problem and the weight loss.

My company used United Healthcare and (Prescription Solutions) before I retired and the results were as dismal. They stall, lie, hang up on you, and do anything to delay processing. Two of my sons are doctors, another a lawyer. When I mentioned this, I received a call from them on the 18th but was hospitalized. On the 19th, another call came through that the prior authorization was denied, because "the doctor's office had not provided enough information". They did. I have had the same physician since 1995 and his practice is aware of what Prescription Solutions practices. I signed up through AARP and I caution all to investigate thoroughly when seeking a prescription plan. This one could kill you.

I use to work for Prescription Solutions and I do not mean to offend anyone, but a lot of you members should actually take the time and learn about what you are getting yourselves into before you sign up for it. When you call to refill a medication in the beginning of the year, we clearly state that it will take 10-14 days to receive your order because of the large call volume! Some members think that as soon as we receive a new prescription, we automatically ship it out to you. No! It does not work that way. There is a processing time (24-48 hours). Yes, our pharmacist still have to look over the Rx just like any other pharmacy. Most of the advocates I worked with were very patient and willing to help you but it's so hard when as soon as we take you're call, you're already screaming at us! Please, just be patient with them. They are there to help!

If you all do not want medications to be automatically charged to your credit card on file, then please do not say "yes, I want my card number to be saved to the account". What you should do is give the card number each time you place an order. That way, you don't get charged because when you give the company your card number, you are authorizing the advocate to charge any meds that will be sent out to you. I don't know how many times I've heard members complain about prices. We are not the ones who set the prices, it's your insurance drug coverage and we go based on that info they give to us.

I ordered drugs on 1/7/2012. Today is 1/16/2012 and it's still not here and have not been shipped. They kept using the wrong exp. date on credit card. I have used same card continuously.

I called in to find out how much three prescriptions would be since I was in the gap. The guy gave me the amount. I said, "No, I am in the gap. I will wait until after the first of the year." He did it anyway and charged my account for $156 on my master card. I had a fit. They sent me a bag to send it back. I sent it back 11 days ago in the bag they sent me. When I called, they said they would go ahead and credit my account. The didn't. Now, they say it could take up to 4 weeks. This company does not train their people who answer the phone and do a right job. From now on, I will get names when I talk to them. Watch them closely. They will rip you off.

I forgot my pills at home during my recent business trip. I called Prescription Solutions on Sunday night to see if they can overnight 1 shipment to me. They assured it would go out tomorrow for overnight and if they should run into any problems, they would contact me. They keep a vacation order on hand for this type of situation. On Tuesday when I returned to my hotel, there was no package! I called immediately, at which time I was hung up on when I didn't feel the customer service agent understood the issue and I asked to speak to a manager.

When I called back, I spoke to a representative and his supervisor. Their only solution was they can send it out on Wednesday, which does me no good because I was flying out on Thursday. Luckily, this medicine is not life or death, but regardless I was really inconvenienced and was not called like promised when there was a hold put on the medicine from the pharmacist. I don't believe I'm saving much from Prescription Solutions, so I think I'll just start filling my prescriptions at my local pharmacy. Traveling for work is hard enough and Prescription Solutions didn't help my stress level.

I sent in a new prescription on a medication that I was already using to Prescription Solutions and they said the price went from $23 for a 90-day supply to $92 for a 90-day supply. When I inquired about this I was first told it was a mistake and that the price should have been $23. The next day they left a message on my answering machine and when I called them they said that $92 was the correct price. I asked why the price went up so much and I was given different excuses. I was finally told, "Do you want the medication or not?" in a nasty tone, so I asked to talk to a supervisor.

The supervisor told me that the company that makes the medication raised the price, so I told her I would check that out. When I went to my local pharmacy they told me a 30-day supply would be $13; therefore, a 90-day supply would only cost $36. In addition, I called up the company that makes this medication and they told me that they did not raise their price on this medication. When I called Prescription Solutions back they started making other excuses about the price change.

I have had similar bad experiences as the others posting here. One of the best things you can do is complain to your employer and your HR department, if you have one. Your employer is paying a hefty fee for pharmacy services and you deserve good service. If you are on Medicare, write to the Medicare office. In addition, when you call the pharmacy customer service line please opt in to take the survey when asked at the beginning of the call by the automated system. Give a rating that truly reflects your experience. If you have a complaint, call them out on it and give them a bad survey result. If you have a good result, give them positive feedback. You can also write to the corporate office in California. Eventually someone has to listen.

I mailed in refills with a note written on the prescriptions not to fill. They filled the prescriptions and charged me $626.42. They admitted they made a mistake. They said I had to mail the meds back but I did not have them. It was 2 weeks before Christmas and the account they used was my ATM--all the cash I had. I have called 14 times, spoke to 14 different people, 4 supervisors, etc. I did mail them back UPS and have the tracking number. I have had no cash for almost 3 weeks. They have the package but say they have to do some "research". They said it could take up to 4 weeks to get a refund. I get a different response from each of the 14 people that I have spoken about this. I need my money back.

They sent me materiel I did not order. I used the form to update their records. I did not check off any of the boxes that matched what I normally order. I called them. The first lady said I could not return them, that I had to pay the bill. A second lady said I could return it. She sent me plastics bags with labels. I returned the merchandise via USPS in the labelled bags they supplied. Quite some time later, I got a bill in the mail. I called again, telling the customer service person that I had returned the merchandise. After quite some time on the phone, she said there was no record that she could see that confirmed the receipt of the return. Frankly, this was quite some time ago and I no longer remember what else was said but the point was that she said there was no problem and that I should disregard the bill. I did so.

Again, another month or so later, I got another bill. Again, I called. This lady said, "Yes, they found the record of the return," that she would take care of it and that I did not have to pay the bill. Well, here we are a third time. Same old problem. Again, I called. This time, the agent said that it was Saturday and she could not get to the account number, that I should call again on Monday. Why do I keep getting bills sent to me for material that I did not order and that I returned to them in the containers that they provided?

If you haven't placed an order with them, I strongly recommend that you go elsewhere. If you have ordered and your order comes in without problem, I recommend that you go elsewhere before you get into the mess that I am in.

I am appalled my medicine still has not made it too me. People, are you serious I am having the hardest trouble getting it refilled at another pharmacy? I can't report it stolen due to no evidence. Common. All I want is my thyroid medicine. I don't take theses medicine's because I want to I take them to be able to breath and live a happy life like the rest of the world. My son really deserves to have a happy holiday without mom feeling ill. In god's hands! Rude customer service and no results for me. Help.

An amount of $140.00 was deducted by my bank for prescriptions which I did not order, or authorize any bank deductions. My doctor send them the new prescriptions for 2012, knowing that the 2011 were expiring. They took it upon themselves to ship (I refused shipment). I never authorized them to use any credit or debit card deductions. I called them and could not get anywhere with them; they could not even tell me what was shipped. I usually order only 3 prescriptions for a total of $30.00; where did the other $110.00 come from? I asked for a supervisor, and waited until I could not longer wait. I went to my bank and they said because it was a debit card, they could not stop payment, however they can file complaint with their fraud dept which I am doing. I also went to Dr.'s office and they are investigating.

I have been taking the same medication for some time now. I have been getting a 90-day supply from Prescription Solutions of this maintenance medication for a few years now. In October, I got a letter in the mail telling me that the prescription was out of stock and they couldn't fill the prescription at that time and to try back in a month. In the meantime, I would have to get a different prescription and have it filled at the local pharmacy (which costs more and can only be filled on a monthly basis). This is a medication that I take every day. And I only had 2 weeks left when I mailed the prescription and my co-pay in to them.

So needless to say, by the time Prescription Solutions mailed this letter to me, I was almost out of my medication. I had to contact my doctor and they wrote a prescription for a similar medication (for a 30-day supply which I had to get filled at a local pharmacy and the cost was much higher since I was not using the mail order program). The only problem is that this other medication did not work as well as the medication I have been taking.

When that 30-day prescription was almost gone, I again called Prescription Solutions about getting the original prescription filled (which they still had on file as well as a record of my payment for the medication which was not filled). At first they said that it was in stock and that they would mail it out, and that the record did show that payment had already been made. Then, they suddenly stated that it was not available and would not be available until December 5th, and to call back then to have them fill the script at that time.

Again, I had to call my doctor to get another prescription, so they wrote it out for another similar medication - but this one required prior authorization. We could not get the prior authorization. So, in the meantime, the doctor had to write a prescription for this other medication that I had taken when my regular medication was unavailable (in hopes that it might work better after being on it for a period of time). I had no such luck.

Anyway, on December 5th, I called back to get my original prescription (which was still on file and paid for - by personal check) filled only to be told that the medication was unavailable and would be unavailable indefinitely. They then said that they would mail back my prescription and the money that I had already paid them for the prescription at that time. And they said that there was nothing they could do about the medication not being available. A week later, I got my original prescription back from Prescription Solutions but not my refund for the co-pay. This was paid by check back in October when this whole mess started.

I called the company and they said that they had applied that money as a credit to my account and that I could use it in the future. I told them that during my phone call a week earlier with another customer service representative (and it was made perfectly clear), I was to be refunded that money. And I said that it was going to be sent back with the original prescription. So, they then proceeded to tell me that they would refund my credit card for that money for the co-pay which I had already paid (on a prescription that was never filled) - only I have never given them a credit card.

I informed them that they did not have a credit card on file for me and that I did not pay for my medication by credit card, but I had mailed in my payment by check. I was told that they would put another request in for me to receive my co-pay back, but they could do nothing else except to put the request in. I asked to speak with a supervisor. I was put on hold and after about 15 minutes was disconnected! It has now been another full week since the second request was made to receive my co-pay back and still nothing.

On top of all of this, the medication that required the prior authorization has now been denied, stating that I first need to try other medications. And they included a list of other medications that needed to be tried first - one of which is also on back order indefinitely. And our local pharmacies are also having a problem with getting that one as well. So, how on earth is one supposed to try the other covered medications prior to taking this other medication when they are not available?!

Between the mess with trying to get my medication and the fact that I get the very distinct impression from the customer service at Prescription Solutions regarding getting my money back for a prescription that they did not fill just, where is one to turn to for help?! All I am asking for is the money that I paid them for the prescription that they did not fill be returned to me and I can get nowhere with them.

I was being told three times that the doctor's office had to fax forms to them while never being informed of this until I called them. The first two forms were faxed to them and I still had to call them to find out about the third form. They never informed the doctor's office or me. I have been trying to get the prescriptions filled since November 8th.

This company requires me to get my "specialty meds" monthly, saying this will provide better customer service and more attention to my individual needs. Hog wash; there is no personal attention. The entire process is designed to save them money and provide as little personal contact as possible. My latest experience involved getting a new prescription that was explained by the customer rep, that "the doctor did not send one, even though they had tried several times to contact him". In reality, the prescription on file from their first request was for 5 refills and I had only used one. The first customer service rep berated the doctor. The rep spoke as though I was crazy to think that Prescription Solutions would dare contact me when they got no response from the doctor so I could look into the matter myself. Even by their own words, they assumed me "We will contact your doctor for a new prescription."

Kristie of Oxford, if your insurance got a denied claim from Rx-sol it's because your insurance billed the wrong pharmacy! If you no longer use Rx-sol then they no longer have your info or who you are currently with. So you should be contacting the insurance that billed Rx-sol and advise them you are no longer there. It's not defending, it's educating because 9 out of 10 people don't know the difference between the mail order pharmacy and their insurance, like yourself for example. If I was rude, then I'd say you were stupid for not knowing about your plan and what it does and doesn't offer or do. But I'm not, because there are a lot of people that are uneducated about the plan they chose, either they didn't or won't read their handbook or they took the recruiter's word instead of researching for themselves. P.S Kristie, if you knew that your insurance is responsible for sending a claim to a pharmacy you haven't used in 4 years, then you shouldn't be angry!

Here we go again. I got a letter from an insurance company stating that they denied a claim from Prescription Solutions. Well no wonder, I haven't had that insurance plan in 4 years! I tried to trace the source of the information from Prescription Solutions, I spent 2 hrs 45 mins on the phone with no resolution. I never provided them with this policy information to bill in the first place! I am so sick of rude people that are not helpful. It seems every time I call I get "oh, this is the wrong department, you need to call this number."

Then I sit and hold for 20-40 minutes trying to get the right department. How about "we can transfer you, or we'll be glad to assist you"? Oh, and has anyone else had "we'll call you back in 24 hours" and never gotten a call back!? This has happened to me on 3 separate occasions. I have begged my insurance company to allow me to go elsewhere, but to no avail. The fact that employees are on this site defending themselves is stupid! If you had better customer service, than you wouldn't be dealing with angry callers!

I have been a member for some time now. Upon my recent move, I have taken the necessary measures to ensure my medicine was relocated to the proper address. My medications recently have been being sent to my old address. When I speak to some customer service representatives and management, instead of meeting my needs, they have been rude and incoherent. I have been without some medications since November the 8th of this month. I have called every other day to talk to someone about my concerns. When I ask for a home office number, they rudely reply they do not have one. Please retrain your staff and have a number where people can talk to someone other than this office or 800 number.

The site is down most of the time. They take several days to process an order, even when it is just a refill. The customer service department needs to have all of their reps retrained. Every time you call, you get a different answer. I have only about a month left with this plan, and as of January 1st, I have dropped United Healthcare, and went with another company. United Healthcare needs to find another mail order prescription company.

Prescription faxed by doctor. Was told it took 48 hours to get into their system before I could order. I left on vacation and tried to order when I returned 8 days later. Website signs me in, but says they cannot access my account! Called and of course was placed on hold until I could not take it anymore.

Hello, I am a current an employee of prescription solutions. And I would like to politely clear up some things. Some things said are true but it's a very small percentage that is true. Here goes: prescription solutions is a pbm which means we only provide the medications. Copays, covered meds, benefits, prior authorized decisions, coverage. Premiums, extra help plans is all determined by your insurance not prescription solutions. Faxes may take up 48hrs to arrive to us mainly because of the large volume we received. Also be adv your MD is not perfect and we aren't either! They may have faxed your rx but it is not uncommon for them to send the fax to your previous rx provider or to the wrong dept. Also for 90ds you plan allows 3 weeks to order before you are completely out so don't wait til you have 3 days then get upset when your out before the next shipment arrives. Ship and bill I think is fair. You cant get to you local pharmacy and say I got a 200$ bill so I'll pay you later. You local will say we can't give you anything w/o payments so why get mad at us? Spend bal, doughnut hole. Gap,..all of that is given by you insurance before you accept the plan!

Read it! We all have to be responsible some way or another or call your plan or call us for help we never close! Ive been here 6 yrs and we have never closed! About the survey, we have no idea who did and who didn't take the survey till the end of the week and although it's 5 choices, it's pass or fail for us. So if you choose very satisfied, it's a fail. Please know when complaints are filed for rude agents, it gets dealt with most commonly with getting fired. 9 out of 10 plans don't even give us a ph# they say it should be on the back of the pts card...If they don't have the card, we don't have a number. That's something to discuss with your plan not us.

We try to help but if you call in already mad to bite the head off someone who has no idea why you're mad, then yeah they may not be the most happiest to speak with you. We are back to back everyday due to the large volume. I mean 12 to 14hrs days, 6 days a week getting cussed out, hung up on, discriminated and 85% of the calls have nothing to do with rx sol. It's a benefit issue that your plan has to answer who is so quick to transfer to us. We are tired of getting the backlash of what departments like chp (diabetic) pharmacists, processing, receiving, the rx image scanners, dr offices...none of those departments have direct lines. So when something is not right, customer service has to hear it our fault or not, yet we are there to take it. So suck it up. Make sure you are ordering before you have 3 days left, if you don't understand, have someone help you or talk for you. Make sure the dr has the correct numbers, or if we are faxing them that you have the correct information. Read your handbook before you call in griping and nagging.

Today, I ordered refills on 2 Tier, 1 generic medications on the PS website. The copays of $7 and $4 appeared and I proceeded to order the medicines. The total page registered $7 for one medicine and $448.50 for the other instead of $4. Having dealt with this company before and seeing them become increasingly unscrupulous and predatory I contracted with dread. I called PS and spoke to a representative who told me that there was nothing that could be done and that the charges are submitted to the credit card company immediately. When I protested, she told me I could speak with a supervisor but that I'd only be told the same thing, so I held, held, and held, and finally was hung up after 20 minutes.

I called again and spoke with someone who said that I could put in a dispute for the charge after I got my credit card bill, photocopied it and sent it to PS with a letter of explanation. I explained to her that she really should leave the company and that the company is hurting and harming people, deliberately. After imploring her and since she was really a decent person, she finally was able to cancel the transaction. Not trusting this, I called up my credit card company. I told a representative there about my story and he found that the charge was not yet been entered and advised me to cancel my credit card, which I did. A replacement card will be sent overnight. The card representative said he really felt good helping me. This unhappy incident which is one of many will happily be the last. I signed up with another company today. PS obviously hires very smart people to maximize their profit at our expense. They are clearly indifferent to the pain they cause. They are evil! Stay away from them!

I cannot get my prescriptions filled! I have been trying for 1 month to get my 3 maintenance medications filled and it has been nothing but problems. They have stated that they have not received the prescriptions from my doctor. It took 3 times sending one prescription and they refill amount is still wrong. They have not sent the medications because billing had my credit card number wrong. And 11/17/11, it was supposed to be all fine and I paid extra for overnight, and I sit here on 11/19/11 being told it still hasn't been processed yet.

They are the worst mail order prescription company to deal with. It took 1 year to get our address changed. Medicines and bills (we should not have been billed, it should have gone right on our credit card) were sent to my son's house. We have been doubled billed numerous times and they can't answer the question of what medicines we were billed for. They have us so confused that we are paying for things we didn't order. You get a different representative every time you call and therefore no one can follow up. If we could change companies, we would but they are the only mail order company that United Health has. Don't use them even if you have no choice.

I am required by my insurance, United Healthcare, to use Prescription Solutions for a specialty injection medication for an ongoing medical condition I have. Each month, it takes me approximately a week to get my prescription for them, and it comes late. Therefore, I get behind on the injections, and it takes me almost a month to get my condition under control before I have to deal with this again. Like many others, I experience the same problem of them saying that my doctor isn't faxing them my prescription information. The nurse actually read the confirmation to me over the phone.

This company makes every excuse in the world for reasons they don't receive prescriptions or delays on medicine delivery. The employees are rude, ignorant, and could care less they are working in the medical industry. Most recently, after dealing with them for a week and being promised my prescription by a supervisor, I got a call first thing Saturday morning that they didn't get around to sending it, and that it would come Tuesday. Tuesday has come and gone with no delivery, and I believe it was done out of retaliation for threatening to a second supervisor to report them as a pharmacy to the state board.

I would like to know how they count the pills. I now check every single container no matter if it is sealed or not, because I have gotten 88 short. That's what they decided to send me when I complained. The funny thing was that I was only around 40 short and even told them that. And it was a pretty strong pain pill, 11 extra and now another 2 short. A physician has told me who to complain to for the pharmacy mistakes. I think I will but then I came across this site and thought I would also leave my comments here. Please make sure everyone counts each container of medication!

We followed the instructions on when the time frame to order and when to speak to a representative. She stated that there is a need to contact the doctor for refill. I waited for the prescriptions to be delivered as told over phone. When the order did not come in the allotted time, I called and spoke to representative. She stated that it was not ordered. By this time, I had been out of pills for 1 day. To make this long story short, in the process of 2 weeks that I had spoken to several representatives, each giving me different excuse that they will be delivered on the next 2 days!

Finally, my wife called, as I was not feeling well due to not having medications. She spoke to Rosa on November 10, 2011 who very kindly took charge. The medication that I am taking is for my bladder and as I was barely able to avoid was going to ER if not getting my medication. After 35 minutes on phone, she had tracked down the problem and possibly solved. As of this date, November 12, 2011, at 10:22 am, I have not received the medication. The online states that it should be received by November 14, 2011 at 4:30 pm. If received it on this date, I will immediately be canceling my orders. Unfortunately, it will be your loss due to all my frustrations ordering medications and your incompetent phone people. A sorry company to have people's life in their hands.

I'm on board for a class action lawsuit. I have ordered some medication before my doctor told me to change to another. I called Prescription Solutions to cancel but I was told that it was already mailed out the day before. They refused to let me refuse delivery or return it even if the tamper proof package was still unopened. When pushed, they admitted that it was a business decision and not one set by any outside Federal or State agency.

I am disputing the charge with my credit card company while I am keeping the unopened package. I don't know what the end result will be at this time. I can't sue them in Small Claims Court because they do not have an office in the New york area. I will probably switch to Blue Cross when I can.

This company refused to listen to my need to have them not require a signature to have my medicines delivered, or at least should accept a signature that I leave on the card. It is now two weeks and I am out of medicines and I am still waiting for some life-threatening meds.

On Tuesday this week, I was assured I would get my meds on Saturday. Now it will be Monday as I was not here when UPS decided to bring them on Friday. The company was to overnight the medications without the need for a signature and they failed again to listen to my needs. Depraved indifference. If I have a seizure this weekend, I will sue them for everything...If I live. I am on disability and cannot even afford the drugs I get, let alone get extras to hold me over.

I have never written a complaint online before, but this company is absolutely the worst. In two years of dealing with them, they have lost several of my orders and they have taken close to a month to deliver new medications. My doctor recently provided an authorization for a specialty drug and ordered that it be shipped to me overnight. A week later, they said, the order still is not showing up in their system because the pharmacist hasn't gotten to it yet. The website is terrible and experiencing technical difficulties about 50% of the time. I am absolutely not exaggerating. The people I've talked to on the phone are mostly very nice and seem like they are trying to help, but the problem is way deeper than the phone support.

Very dissatisfied. The website is a disaster and very hard to navigate through. I could not get through by website and how much slower could it be? 15 minutes to reach a representative by phone and guess what? They were out of one of my meds for 2 weeks! The service stinks and as soon as I can, I will find another carrier. I am very unhappy.

In a way, I was pleased to read that I'm not the only one with problems. I have been waiting now for 3 weeks for a prescription. I was told it was held up because I didn't pay my bill, although Prescription Solutions has my credit card. They claim to have found my card now, but I still have no meds. Once before when they were late, I ordered a small number of the meds from my local pharmacy and ended up paying $7.00 a day extra for them. My insurance wouldn't cover the meds because I already had an order pending with PS. This place is truly a headache.

Beginning with month of May or June, I received a bill for $50.00. Not sure why, as I have never been able to receive my meds without paying first. I called prescription solutions and spoke to agent who also couldn't give me answer and said they would research it and provide me a written response. Of course up to now, Oct. 2011, I never received response. My husband's doctor added a diuretic to his current blood pressure med to take for 30 days and would decide if he needed to continue it or not after a doctor visit. After a doctor visit, blood pressure med was continued and prescription was faxed to prescription solution by the nurse. Prescription solution agent claimed they didn't receive it regardless of doctor having confirmation. Wow! I called 2 days later and they confirmed having the prescription. The agent then said she would put a rush on the order for extra $12.50 and should receive it overnight.

Next day, we received nothing. By now, it's Friday, I called and spoke to another agent who stated they wanted the $50.00 that supposedly we owed from 2010. This was the $50.00 they were going to research and never got back with us. After discussing this issue with agent, she said since we had already met deductible and she was going to check with supervisor to see if it was ok to send us prescription and if there was any problem they would contact me. I also mentioned that they needed to make sure they contacted me, because my husband who works on a ship would be leaving soon and he would need to be covered with blood pressure meds if not I would have to call doctor to obtain prescriptions for a couple of days. She then told me, "if we are not able to send this to you, we will call you back". No one called me back so we assumed we would receive med.

Well, Sat. came along, nothing! Monday, nothing and Tuesday,nothing. On Wed, I called spoke with an male agent, very rude, kept interrupting my explanation. He said, the order was not sent because they wanted the $50.00 from 2010. I then requested to speak with a supervisor who never came to phone after me being put on hold for almost 40 min. These people are insensitive, inconsiderate, incompetent and this place should be shut down. We people rely on mail orders to obtain enough maintenance medication and we can't even get it! This is very pathetic that even with insurance, we can't get the service we deserve, especially since we pay to have insurance. I'm all for a class act lawsuit against these people. Just contact me!

I can't stand dealing with these people! They were never consistent with their answers, i.e., "It will take 2 business days to verify your insurance," then "It will take 48 business hours to verify your insurance," then "It will take 6 business days to verify your insurance, not counting the day you called." I asked them how they verify insurance, and they told me over the phone, so common sense leads me to believe that it would be instant! Duh! So currently I've been out of medication for two days and who knows how much longer it will be.... So anyone else want to jump in for class action lawsuit?!

I have had difficulties getting medication when I send them a written prescription. I am presently sending them messages and I get canned answers from the staff person who sends back a response. Something is seriously wrong with their procedures and possibly their financial position. I am seriously looking for another company for my prescription orders.

They are nasty, ignorant, and stupid people. Why don't they just take a gun and shoot you in the front? It would be quicker than them messing with your medications. This is AARP run and all this Obama run organization. Stay away from AARP and from Secure Horizons and from Prescription Solutions unless you have a death wish. In spite of giving them the new mailing address not once but 3 times, these idiots still mailed it to the wrong address. It's not rocket science. With the number of people looking for jobs in this country, why do they not fire these and hire new people? They should all be fired for not doing their job.

The online mail-order service has been out of service for at least the past week. I have logged on four or five times a day for the past week, and I have been unable to place an order for my prescription drugs. The message given is "Your order was not placed, because we are having trouble with our system."

As another individual indicated, there is not enough space to put all the history. Between four calls and three emails, I still have no medication. It has now been close to a month and I have ran out of my one important medication last week. My high blood pressure medication is almost gone and two others will run out next week. All these because one of my medications is not covered by the insurance, which I told them I knew in my original cover letter. One customer service representative never came back on the line because she could not find a supervisor to ask about why the hold was on the entire order (never called me back). Another gave an incorrect pricing, so they again put a hold on the entire order during my vacation rather than just the one item. The last refused to speak with me on my work phone (cell phone was dead) because it was recorded, though this was almost at the end of the call. I said, just send the other meds and not the one, but she indicated that would require continuing to speak with me and she could not because we were being recorded. Now, I will have to wait until tonight to call and overnight delivery will not be possible. Truly, the service has continued to only getting worse and worse over the last few years.

I have been having problems with Prescription Solutions for years now and it does not change.

The customer service staff is untrained, rude, inept and overall, does not care. Even the supervisory staff is incompetent and for the most part, uncaring and unable to help with any problem. They refused to ever give their name or extension so that if we have to follow-up on something, we always get a different person that knows nothing about our issues. We did not get our medication in a timely manner and we can never ever solve a problem or issue because it ends up taking forever being transferred from person to person to find someone who actually can help, which is rare.

Unfortunately, we are not ordering clothing or books from this company. This is medicine and when dealing with a person on the other end of the line that can't even spell what it is you are ordering, it could be a dangerous situation. These people are not professional, untrained, and actually rude.

If there was any other way to get the medication that I need, I would, but I am sure that they are the cheapest for the insurance company so they are putting patients at risk for medication errors to save money.

On the 26th of September, I called in for a refill of my pain medication Tramadol (50 mg), the lowest dose. On October 4, 2011, I started calling and was told that the system was down. I also called in a refill of all of my husband's prescriptions about the same day, or the next day or two. On October 5, 2011, I finally got to talk to a person. She told me that the pharmacist had put a hold on my prescription request. I take it four times a day for three ruptured vertebras, plus I had two feet operated in August. I was down to two pills. She informed me that a pharmacist can put a hold on what he wants. I asked her when our pills would get here. She said seven to ten business days (not including weekends).

So mine was released on October 5, 2011, and they had done nothing with my husband's order, which were five refills. She told me to go to a pharmacy, and they would give me a few pills to get by. I have done that. I also had a new prescription for Tramadol 50 mg, which I was going to send to them. It is cheaper, but since this has happened in the past to me, I ended up leaving it with Walgreens-- as I can't afford to be treated like this. I also cannot afford the extra money I will have to pay to have it refilled at Walgreens.

Prescriptions Solutions are getting worse. We have had to postpone a trip now because they did not proceed with filling our prescriptions. I have asked for UPS Ground because of poor mail service. They sent it through US Postal Service. I am very upset, and it is not fair that I have to pay more because of people who do not care, as it is no consequence to them. Today is the 6th of the month and 10 days after I called for refill; it is not according to them because they do not count weekends. If it will not come tomorrow, it will not arrive before we are supposed to leave, so we will have to cancel reservations.

I also assume that they fill prescriptions on the weekends, but just do not ship them. The pharmacist had no right to put a hold on my pain medication. It is non-narcotic. If I take it like the doctor says, do my exercise and keep ahead of the pain, life is tolerable. I am going to contact the American Association for Retired Persons (AARP); it has the contract with Prescription Solutions, and I will start writing to my congressperson, Boxer and Feinstein.

I had to go to the pharmacy at Walgreens to get forty pills for ten days. These cost me $16.87 extra. Plus I will have to pay $10-$15 more per refill to be certain I can get them. I had enough for twelve days when I ordered them. We will have to cancel our trip and reseverations because they can not get deliveries on time, and you can not have another inept person for the postoffice leave the order on the steps for all to see. There are plenty of out of work shipping clerks and pharmacy assistants, and even pharmacists; so, if the business is too large for the current employees they should hire more. Thank you.

My employer started using prescription solutions as our medication insurer (UMR) and it has been a nightmare for me! This company is horrible! I'm on a medication that is not on their formulary, meaning you need to get pre-approved by them before they will pay for it. I've been on this medication for years and never had to go through this with Blue Cross.

To start off, they kept making my doctor fax, fill out, and fax form after form. They kept saying that they never received the forms despite my doctor doing it over and over. This back and forth went on for a month. Meanwhile, I was out of my medicine. After complaining to my employer's benefit director, I got the medicine approved for a year. Also, my benefit director forwarded an email she received from Prescription Solutions and the guy from P.S. was discussing what medications I was taking with my HR benefit director! I'm pretty sure that that's illegal.

This year is much worse! They're making me get pre-approval every 3 months! Now, I just received a letter that they're not going to cover my medication at all and I'll need to get a new one - one that they approve of. Are you kidding me? The problem is that there are no substitutes! Now, I'm going to have to pay over $500/month for 30 pills. Unbelievable! This company is terrible, and I personally hope that they get satisfaction out of ruining someone's quality of life and destroying them financially. This is an evil company!

On 9/7, I gave my credit card information to a customer service representative. I went to the doctor and the doctor faxed the prescription in. I called Prescription Solutions to verify if they had the Rx and the credit card number on file. I was assured everything was fine. Fast forward to 9/16, I spoke to 4 reps, 2 of them told me they could not find my credit card info, but the 3rd one said she found what they needed and my Rx would be shipped. Within minutes, another phone call from a rep saying they couldn't find my credit card info.

Fourth phone call, by this time, I am upset and asked to speak to a supervisor. I was informed that it was impossible. I then called them back and spoke to a very nice representative who took my credit card information over the phone and he assured me that both of my Rx's had been shipped. Come 9/24, I have not received the Rx that was supposed to have been shipped on the 15th. I called again and found out the Rx had not been shipped. At that time, I did get to speak to a supervisor. They are again telling me that they do not have my credit card information on file. I have filed a complaint with the credit card company and will file with AARP. The reps would not tell us the name of the city in NC. It makes you wonder if they know they are working for a bad, bad company.

Terrible. This company should be shut down. I renewed a prescription on line and was called by another patient who could see all my confidential information. So, I switched to phone orders. Half the time the call gets dropped. If you are fortunate enough to get through, you must call multiple times to actually get them with in a month. Stay away from this company!

There is not enough room on this page to express my displeasure with Prescription Solution. I had been warned by friends as to how bad Prescription Solution is, and you have confirmed what I was told. Seven to ten days shipping, it took three weeks instead. My doctor is pissed because he wanted to start a running test to make sure the drug was working and helping solve my problem. I finally received my prescription, and my credit card bill showed up three days later. I had been charged twice. I called and talked with a person, or at least I think it was. No results. Never again will I use Prescription Solution. I'll buy from my local pharmacy regardless of the price.

Prescription Solutions sends medication that is bad and that has a horrible smell. Then, when it is returned, they lie and say that they sent it back to the company, and later it has been destroyed. They refuse to resend the medication. They do not reimburse the insurance company back for the medication they kept.

I had a conversation about why I haven't received my order. On my third phone call, I talked with Paulette. She was rude and mocked me at one point. I have never had to deal with such rude incompetent people in my life. When I ask her what her name was, she indicated she had already told me her name. I have been on a merry go round, for 3 weeks. I was told that I would receive it in 7-10 days. You have filled my last prescription.

I have talked to so many uncaring and incompetent people. I talked with a pharmacist who was throwing words at me, only a pharmacist could understand. I have no idea, but I hope there is consequence to your terrible customer service and UHC throws you people out and gets someone else who can do the job, without screw ups. This was my first order and you can bet you boots it will be my last.

I just read some of the complaints on the website. In a way, it is comforting to know that Prescription Solutions did not target me with their bad service, undertrained reps and really bad online service. On the other hand, it is disconcerting that so many people have received such bad service. Their health and possibly their lives could have been affected.

If I could rate below one star I would have. This is definitely the most incompetent and deceptive mail order prescription company that I have ever dealt with, which is probably why they have changed their name from Optimum Rx.

It is a United Health Care captive. It took me nearly 2 hours to "begin" the enrollment. I was disconnected twice and spoke to 4 different people. The representatives couldn't even tell me what my co-pay would be and were unable to explain the process. They told me one thing and then did another. At first, I was told that they would be able to transfer from Medco, which was untrue. I needed to get my doctor to resend new scripts, and you know how easy that is.

No one seems to know anything here and I am greatly concerned about my newly designated "specialty prescriptions. " Their website is inaccessible and you can't order refills online. All other mail order companies allow for a 3-month supply for maintenance drugs, these allow only one month.

Expect to go through a horrible computer generated phone system that harasses you with menus and messages every time you interact with these folks. The computer even says at the end that it hopes you have enjoyed your "personalized experience (sic)".

The process seems to be structured to discourage people from enrolling/refilling scripts for chronic disease management. United Health Care allows all others scripts to go through Medco by the way, except for these certain ones that they designate specialty. So now, I have to use 2 different mail order companies.

This information was not disclosed on the UHC website. In fact, it says that Medco is the provider and only talks about tier 1(generic drugs) and 2 (preferred brand-name drugs). You would have to be CSI detective to figure this system out.

Stay clear of United Health Care and Prescription Solutions. Beware of specialty drug designations.

Prescription Solutions, the only solution this company wants is how to take your money. My wife cannot take most generic drugs. No matter what you are told, they are not always the same as brand drug. Some people cannot tolerate or get results from generics. Recently, she had to get our doctor to submit a request for a brand drug. She had just tried the generic drug with no effect. She received a letter from Prescription Solutions (PS) stating that the approval process was being reviewed. If the drug was approved, she would get a letter from PS, and she would have to contact them to verify that she wanted the drug shipped.

They approved the drug; she called them and requested that they ship it. We got the shipment; it was generic. I called and talked to a pharmacist, who talked around the problem, but finally agreed to the return of the generic. I was told that a brand name drug would be shipped as soon as possible. We waited two weeks, and no drug. I called and talked to a customer representative and explained the problem. I told her that my wife had five days worth of the drug left. She said she would send it overnight, but it was Friday afternoon before a holiday weekend. We wouldn't get it before the following Tuesday. That was OK because there was enough to last the period.

Tuesday came, and there was no drug. On Wednesday morning, no drug was delivered. I called and asked for a supervisor. She bordered on obnoxious, and told me that it was not shipped because they needed approval to charge our credit card, as it was over $500.00. I told her to look at the history, and what other drugs cost us. They could not call and check with us? This is from a company that calls and sends mail regularly to tell us how much we can save with generics.

I asked her what we had to do, if the shipment did not arrive, and my wife runs out of medicine. She said to have the doctor send in a prescription to a local pharmacy. I told her that we had bothered the doctor enough by having him write them a letter to have the drug approved, and I felt it was Prescription Solution's responsibility to notify the pharmacy since they dropped the ball. She said they could not do that.

I believe since dealing with these people that Prescription Solution and AARP are both interested only in the amount of money they can bring in. I believe that AARP has become a commercially focused organization since the present leadership took over. I will definitely not renew my membership in AARP, and we absolutely will not sign with Prescription Solutions in the future. I will vocally and on the Internet campaign against both organizations every chance I get.

To Brandon of Stillwater, a former employee of Prescription Solution, I can tell from your comment that yo (in my opinion) are the typical uneducated type that I had to deal with. If it's as bad as you say, why do they stay in business? Could it be because they are making money? This company needs to be checked out by the government (that's a joke), and shut down. At least, shut down.

Prescription Solutions seemed helpful at first. They registered me as a first time customer, contacted my physician and received my prescriptions with little problems. The difficulty began 5 days later, when I called to fill the prescriptions.

The first medication comes in 2 forms, one that requires refrigeration and one that does not. They are interchangeable and the brand name pharmacy that I usually go to can fill the scrip either way. I prefer the non-fridge one for convenience' sake, however, Prescription Solutions said they would need a new request from the doctor.

No big deal. I decide to go ahead and fill the other medication. I have co-pay assistance on all of my medication from the drug companies themselves, so my medications are 25% of the original cost. For this particular order, I should not have been charged at all. I look in my bank account 5 days later and I was charged $150.

Again, not that big of a deal, until I called and was told that I wasn't charged. I was looking right at my bank account, looking right at the charges, and I was being told that I was not seeing the charges because she wasn't seeing the charges on her end. When I spoke with a supervisor, she was condescending, rude and ignorant.

I will not be dealing with this customer service nightmare again, as soon as the money is returned to my account and I have filed a formal complaint with United Healthcare.

mother passed away on Christmas the next day a envelop from prescription solutions show up. we call them to return it. she wont give ra number. said to write a letter and ask for it. we write a letter no answer. we write another letter still no answer.they were over priced, they prey on old people , they ripoff the elderly.

We moved and changed address with post office and insurance company. I ordered online prescriptions in early June but they were shipped to the old address and it was never forwarded by the post office. I made repeated calls to Prescription Solutions to report non-receipt and each time I was advised that a pharmacist would call me back but it never occurred.

I was advised several times that in one or more sections of their computerized records, the prior address and phone number was still in their records. Each time I gave new address and phone number. Finally I called and learned that Prescription Solutions shipped another order 45 days after I placed the order but still sent it to the wrong address. While this shipment was sent priority with tracking number, the shipment failed again and it showed it was delivered to a different city.

I reported this to a supervisor, Pamela **, who treated me very disrespectfully, refused to provide me with her supervisor or give me access to my representative from the pharmacy department or the tracking center. Ms. ** further falsely claimed that the second shipment was sent to my current address which is inaccurate as demonstrated by the postal information, which showed the package was forwarded. Ms. ** also falsely advised that Prescription Solutions could track first class mail even without having purchased tracking from the post office. This was also confirmed as false by the post office.

I still do not have any of the missing prescriptions, have not received a telephone call from Prescription Solutions and according to Ms. **, I am ineligible for a vacation fill which would provide a minimal amount of drugs, while the matter is under review by the "tracking team."

This is the worst customer service I have ever experienced from any company.

This company is consistently inept. Every time I call, I am given different information or incomplete information. They do not listen to the questions that I ask and provide answers.

It has taken me at least 8 phone calls and several hours to get a new prescription started. And it's not done yet. I have to call them again because they cannot complete the order yet.

The inability to complete my prescription of this company is astonishing, particularly considering that they are dealing with some serious medications. If at all possible avoid this company.

I receive a DAILY phone call for the last month telling me my prescription needs to be refilled. These calls come before 9 a.m. I reported this number to your help desk, but to no avail. The calls keep coming. I called the police to see how I can avoid this harassment. They told me to come in to fill out paperwork.

Is this what I must do to have these calls stopped?

I tried to register online three times and it said that I was registered. I tried to sign in each time and a message comes back which said that there is no such id. It's really a crappy website.

I called 877 for help and I was asked if I would take a survey. I said no and I waited several minutes and was cut off. I called back and agreed to take the survey and was put through to an agent.

This group should be closed down. They are incompetent, and do not seem to care that they could be affecting people's health. They messed up my medicines twice. They held onto one medication that I had run out of (for almost two weeks) because they had a question for a different medication. It was only after I called to find out where my pills are (after expecting the medicine five days before), they shipped them. As a result, I was without that medication for twelve days.

Then I had another issue, and was told that the medicines would be shipped overnight, THEY NEVER ARRIVED. So, I called and spoke to William ** (supposed to be a supervisor). He didn't like what I was saying; so, he put the phone down on me. GREAT SERVICE!

Order a prescription by mail. When I checked on line the order showed closed/on file. I called to find out why. I was told the order was not covered by insurance so the order was closed. I have a pre-authorization on file for the medication. She said she would call me back and let me know the status. Next day I called again since nobody called. I was told the order is canceled, no indication why. She said suggested I go see my doctor and get another prescription. She assured me someone would call within 24 hours. No call. After 2 weeks of having mailed off the order there is still no resolution.

This company is beyond awful; and their employees are incompetent and lack basic knowledge of medications -- a little scary for a pharmacy! We submitted a prescription for my husband's heart medication, which he must take due to a heart transplant. It is an anti-rejection medication and he cannot miss doses. He was switching to the generic version because the brand name is very expensive. They didn't process the order, and never called. We followed up repeatedly, since he needs the medication or will die. They kept claiming there was no generic. There were five different employees, all swearing there was no generic (note - any semi-literate person could have looked it up in about 10 seconds that there was, in fact, a generic version). I was shocked that these pharma reps had no idea.

I finally get someone to conference in an individual from the actual pharmacy, who confirms there is a generic and Prescription Solutions promises they will process the order. Of course, they did not. When I called back, they told me again that there was no generic. At this point, I felt like I needed to take blood pressure medication to deal with these people. They could not get their act together and we ended up ordering the brand name version ($162 co-pay) just so my husband could have some medication. Then we called our insurance carrier and asked to use anyone except Prescription Solutions in the future.

The following month, we got a new prescription and filled it with the generic version at a pharmacy down the street (the only other specialty pharmacy insurance lets us use) for a $10 co-pay. Other general complaints were that their website works 1 out of 20 times. You try it; and if you try calling in a prescription, they are nasty. Also, if there is an issue with the prescription, they do not contact you. They do not provide an auto-refill service, as well. And to the former employee who wrote that people "can't have it both ways" and "will save money with Prescription Solutions", we save approximately $150 per month by not using Prescription Solutions. They are awful. Stay away!

Twice, since ordering from Prescription Solutions, my order never came. I tried to order it online, the second time but it didn't work, so I called. The agent reluctantly ordered it manually, after urging me to go online the next day and try again. I said, since I have you on the line, why not just order it for me? So, he did. It took about 20 minutes, and even though it was a reorder, he said they had no record of me. Today, I called again because it never came and there was no record of my order! This is unacceptable! I have a serious speech problem due to my illness and it is very difficult for me to deal on the phone. To do so and then find out it never even worked is so frustrating! I am way stressed!

On May 5, 2011, I see my new cancer specialist. After I consulted with her about generic and brand name drugs, we decide to switch to generic Anastrozole. I mailed a new order form with a new prescription of Anastrozole prescribed by this doctor. I have not specified brand name on this new order form. It is very clear I want to order generic Anastrozole but PrescriptionSolutions mailed me an unauthorized brand name Arimidex on May 26 by their mistake. I called them as soon as I got the package but they refused to fix their mistake. Now, I called them for more than 7 times and spoke with more than ten representatives and supervisors, but all of them refused to correct all mistake immediately but one. Only one representative said on May 30th she would call us back by 6:00PM of May 31st to solve the problem but she has not. All they did were updating medication to correct Anastrozole based on this doctor's prescription for future order and did not do anything to fix the mistake they have done call the unauthorized Arimidex back, sent authorized Anastrozole and refund all the charges.

When they were refusing, they used various reasons. At first, they said I ordered this Arimidex and I told them I did not. Then they said in their computer called for Arimidex and I told their computer is not updated based on my new prescription. And then they said they shipped Arimidex before they got my new prescription but new doctor's name on the bottles told they did ship Arimidex after they got the new prescription. After all those, they kept saying I put "brand name only" request in last August order form and I did not call to change to generic. I told them this time I sent a new order form with a new prescription of Anastrozole but they ignore my new order for Anastrozole and kept saying I must call to remove brand name only request from previous order in their computer.

Based on the order form they provided, they have not mentioned anything about calling in to remove the previous request. They even refused to give me a copy of the original prescription I mailed in dated on May 5, 2011. It forced me to get a copy of original prescription from doctor office. I got it and the prescription called clearly for generic Anastozole (or other equivalent generic medication), not brand name Arimidex. Because they are keeping saying I asked brand name since last August and did not call in to switch to generic, so the notes about "brand name only" in their computer would keep effectively forever until I call in. And they even said if I sent a new prescription calling for a generic medication, they would still send brand name medication in their file. If there is a rule about this, the rule should be written clearly in their order form but there is nothing about that customer must call in to cancel previous brand name only request. In the order form of Prescription Solutions, the Generic Substitution block said very clearly if I want the brand name, I have to write "Notes to Pharmacy" to indicate this but I have not written anything about I want brand name only.

In my mind, this is a very simple data entry mistake at very beginning and very easy to fix it: issue a return authorization for authorized Arimidex and mail a correct Anastrozole, refund all the charges, as well an apology ". Because so many representatives, pharmacists and supervisors have been involved and made stories, now all of them are insisting in their mistake and have no willing to solve this simple problem. My request is simple fix mistake they have done: (1) Issue a return authorization for unauthorized Arimidex and send authorized Anastrozole. (2) Full refund all the charges for Arimidex: co pay on me and total cost on my Medicare drug plan.

Because of their mistake and refusal of fixing it, they push me to very close the doughnut-hole now. It means to me after next few hundred dollars total cost, I must pay full amount for my medication while I should not pay if Prescription Solutions did not make this mistake or correct their mistake promptly. Now Prescription Solutions made a mistake and ask me to pay for their mistake. If customers met this kind of mail-order pharmacy preferred by AARPMedicareRx plan, what should they do? Does Prescription Solutions want to cover some thing?

As a former employee of RxSolutions, I can understand the frustrations that customer may experience with our company. Some members fail to forget that RxSolutions mail pharmacy is for savings and not convenience. We are only a pharmacy, not an insurance company. We are the ones that tell you what your copays are that your insurance company set for you, that you signed up with. We also have to tell the bad news of when you hit the coverage gap or if a medicine on your insurance isn't covered. What I mean by that is RxSolutions has to take 7-10 days to process a new order and 3-5 days for a renewal. We even take the time to let you know when you have 1 refill left on your Rx so you can have your doctors send in a new Rx. And we also contact your doctor's office for you also to get new Rxs. You also aren't paying for shipping, in which we are eating the cost of it.

You guys are just spoiled and we are tired of hearing how your 3.10 cents copay is now 4 dollars. And you want to complain how much your copay is. I would love to pay what you guys pay for your medication. We are very quick to ship out medicines. And the only time a medicine is on hold is if there is a problem with the Rx or you haven't paid for your medicines. If we just send out all medicines without checking them for accuracy, we can be liable if we send out the wrong medicine. And then you will be pissed off, calling into customer service complaining. We do try our best to appease the customer. We get cussed out for when we don't send medication out. We get complaints because we also ship out medicines too fast. We get complaints if we ship out the medicines that the doctors order for you. And you guys complain when we call you about an order that we do get from your doctor to verify if it's okay to ship out. You guys can't have it both ways.

Three weeks and 32 customer service calls later, it is possible that my two medications are on the way.

I have spoken to people who are so incompetent and wonders how they find their hands. I can't possibly tell the entire story so let me just say I've had to repeatedly call and pull out of them what was needed to fill and ship my order. Each time I called, something more was needed. At one point, I was told that my order was on a special hold. I asked how to have that hold removed. The answer was, "I don't know". I tried re-wording my request. The Customer Service representative became annoyed and told me that nothing is needed to be done. I pointed out how this would not result on the hold being lifted. The representative kept repeating that it would take 7-10 business days for my RX to ship. I said it couldn't ship until the hold was lifted. She literally became hostile. I finally asked for a supervisor who finally ascertained that yet more information was needed. I had recently moved from VT to NY where regulations were different. This was the sixth thing to hold up my order. Each new criteria was given to me, only one at a time, and then only after I became insistent that someone look into the order to see why it was taking so long.

This is the most incompetent business I've ever dealt with. They also charge the most I've ever paid for prescriptions. I planned on complaining everywhere I can. I will not ever order from them again. I will also complain directly to United HealthCare.

I noticed people complaining about being given brand names instead of generics and being pushed into the "donut hole". Think about this. United HealthCare is the administrator of the AARP insurances (actually has nothing to do with AARP, they just pay for the name affiliation). The sooner people end up in the donut hole, the less the insurance company has to pay for you.

Prescription Solutions is also a company run by United HealthCare. You can rest assured that this tendency to give people name brands is deliberate in order to save money in the long run. I ran out of two drugs that cause me to go into abrupt withdrawal. I'm very sick until a friend, who is a physician, wrote for a small amount for me to get me through. It would have been tolerable if I was 25, but I'm not.

This company has made me non-compliant with my HIV meds and they do this on a monthly basis. They do not care whether I live or die and they certainly could careless if I get my medications on a timely manner. I have to use them per UnitedHealthcare. I used to get my meds through Medco and I never had a problem. Why is it that no one gives a **? I am becoming resistant to my HIV meds.

Prescription Solutions (PS) received my 12-year old son's prescription for a 90-day supply of Concerta on March 9th (agent's admission). Nearing the middle of March, I hadn't received anything in the mail. My husband Randy called PS to find out the status and was told that PS needed a diagnosis code from the doctor. Randy called the doctor's office on or about March 18th and asked doctor to call PS to give code. I called the doctor's office on March 22. To confirm, the doctor called PS. Nurse Kathleen said that when she called PS, she was told that everything was okay, nothing was needed.

I called PS on March 22nd and spoke with Anna. I gave her the code and she said she would rush the order through and also requested to have meds sent via overnight/next day mail. But someone will call me prior to meds being send out. No call on March 23rd. No call by mid-day on March 24th, so I called PS to find out status. I spoke to Tish who told me that the prescription had been canceled because the doctor's office had not called back with the diagnosis code. What's wrong with this story? When was I going to be informed of this? Is this a customary procedure of PS? Thank God this medication wasn't for his heart or brain! He has been without it for a week and he needs to stay on his medication. This is ridiculous!

I call Prescription Solutions and ask the following question. Will PS fill a C2 name-brand prescription, 90 day supply, but substitute the generic instead of the name-brand?

A "Knowledgeable PS Person" & a "PS Pharmacist" both said that the generic drug would not be available unless the prescription was written specifically using the generic drug name.

After my doctor's office called the PS Pharmacy, PS agreed to fill the prescription as written and substitute the generic drug but they would only give a 30 day supply instead of the 90 day supply as written by the doctor. I finally gave up the idea of using Prescription Solutions and their mail order service(?) and went to my local druggist.

I mailed a script to their Kansas City address on 1/31. It did not show up until 2/5. I was told that it would be at least 10 days until it was filled and that I should contact my doctor for a 30-day supply through a local pharmacy. I had asked that it be shipped to a Florida address, not the PA address. They know nothing about that nor do they know that I was willing to pay for expedited shipping. This is the second time that processing was delayed. The last time was last November when it took two days to show up. I would recommend that anyone thinking of using this AARP related company for mail order scripts to look elsewhere. Their service is terrible.

The company has been horrific. They will not send my mom her heart medication, and they said she needed special authorization. We got it. It's been six weeks battling to get the drugs sent, and still no drugs. I called two weeks ago, waited one hour to talk to a supervisor, but never got one. My mom is living on samples from her cardiologist. It's down to no pills this coming Sunday. On Thursday, she called them again desperately. They said they will send them overnight. On Friday, the wrong medicines arrived. She called them again on Friday, and they said they will send them overnight. They lied. I found out when I called on Saturday that they sent via regular mail.

The local pharmacy can't get the pills until Monday. I asked them to send them overnight again, but they refused and told me to call her doctor (on a Saturday, in a snowstorm) and have him meet me with more samples. I told them they better pray I find the meds. They said there was nothing they can do. I stated repeatedly, "Just to be clear, you are saying that despite your repeated mistakes, there is nothing you can do to get these meds to her." I warned them that she needs them to survive. Apparently, they would prefer she die and not cost them so much money. We had the same problem with her glaucoma eye drops because they were expensive. They were happy, however, to send her meds that cost $7. This is criminal! What do I do?

To date, I have spent over five hours on the phone with approximately 10 customer service agents and have not had the issue resolved. Prescription Solutions is out of stock of a medication and will not find it at another pharmacy. I found the medication myself and then was told that the pharmacy has to register with them first. Bottom line is Prescription Solutions makes the customer do all the foot work and does not provide the customer with the necessary information so that one can get their prescription.

Tried several times to phone in a renewal order. Always busy. Tried to register online. Nightmare. Talked to someone (phone number given online). He finally said I was registered. You sent me a temporary password. Does not work. Now what do I do?

We became members of United Healthcare in January 2009 and therefore have been ordering prescriptions from Prescription Solutions since then. They put our prescriptions on hold and if we do not see it on the computer, we would never know they were on hold.

It has taken from October 15th until December 15th 2010 to have our address changed. We are put on hold and transferred to numerous representatives before the problem is solved. We received a prescription with the seal open and they refused to exchange it by saying that always happens. They finally sent a new one with the seal broken again and had to pay for that one also. We still have not gotten a refund from the first one. Doctors send in our prescriptions and they put them on hold to tell us the price even though they have our credit card.

We would change the mail order pharmacy in a minute if there was another on. Express Scripts was much more reliable and responsible. We never had these problems with them in the eight years we were with them. Be careful with this company. I got aggravations.

I have been trying to get a statement from PS for 2 months for prescriptions that I paid for since 1/1/10 to present date. Their website states that I can view up to 36 months of prescriptions. I can only view the last 6 months of this year. I need this statement so that I can turn in my out-of-pocket expenses to my company for reimbursement. Their website informs me that they have no prescriptions prior to July 2010 which is totally wrong. This same situation is happening to my husband.

Now that I have gone through the dog and pony show that these people call customer service (for the last two days, I completely understand the frustration expressed in the Internet complaints that I have read! The representatives do not know the answers to the asked questions, give false answers, and will do nothing to help or resolve the problem. I was only able to resolve the problem by calling my insurer, whose representative took time and effort to go to prescription solutions, and supposedly get the problem fixed. Now I have to wait and see if it is indeed taken care of. I have had good experience with Prescription Solutions until I needed assistance from customer service.

I am doing without a 90-day prescription that was last filled in July. It is now December. If I had my prescription back, I could get it filled elsewhere, but I can't now rock the boat without experiencing further delay!

All customer service was rude. Were unable to tell me when my prescriptions would be mailed. Kept telling me I would get the 7-10 days after they sent them but could not tell me when they would send them. I was out of my heart meds and just wanted to know when I could expect them. The pharmacist even hung up on me. Horrible customer service in a customer service prescription mail order business. They should be investigated for patient complaints.

We jumped through all the hoops to get my husband's medicine for glaucoma. I was told they would not pay for what MD had ordered, despite papers sent by MD titled "letter of necessity". I was contacted by a so-called pharmacist, who spoke in broken English, who told me that their final determination was a substitution drug and "see if his vision worsened after taking this drug for 3 months, then MD could write another letter of necessity, and it could be reviewed again.

They also denied his heart medicine that he had been on for years which was supplied by a different insurance with no problem. For someone with glaucoma, there can be no going back from more damage done by an ineffective drug. Our solution was to get medicines from a Canadian pharmacy. Any generics comes from Wal-Mart.

We have also been overcharged for insulin which put us in the donut hole this year. Well, you learn something new every day. Our local pharmacy charges less for insulin by $125.00 per month, next year we will be going there. Also, they are extremely rude, sometimes insulting and argumentative on the phone. I would like to know how their pharmacists, who are not physicians, can change someone's medicines. This requires a physician's order anywhere else. How can someone substitute a medicine for someone they don't know, whose medical history they do not know, and for someone they never have examined. No wonder the American people are so disgusted!

I have never gotten this company to authorize any medication a doctor has given me. All require cash payments from me; no insurance is provided here. I had to go back to the Emergency Room to get Rx to save my life. Now I am low in potassium, a real life threatening condition.

My Health Plan is with AARP Medicare Complete Health Plan through Secure Horizons and administered by United Health Care. Mail Order Drug Prescriptions are filled by Prescription Solutions, P.O. Box 509075, San Diego CA 92150.On 09/13/2010 Prescription Solutions filled my prescription Rx# 7183581 for a 90 days' supply of Fluticasone Propionate nasal SPR 50MCG and on receipt of my Monthly Prescription Drug Summary for September 2010, it showed the Plan Paid $160.32 which was exorbitantly high. On 10/25/2010 I called my Health Plan customer service 1-800-950-9355 and spoke to Andy to explain that this price of $160.32 was incorrect as on the website of Prescription Solutions the Plan Paid amount for the 90 days' supply was shown as $50.63.

Andy made a three way conference call with Angela at Prescription Solutions who claimed that the $160.32 was correct at the dispense fill date of 09/13/2010. I complained to Angela that this was ridiculous and ludicrous for the price to more than triple in less than a month and also that Prescription Solutions had previously filled this drug for me on 12/14/2009 and the Plan Paid amount then was $61.30. Angela's reply was one of utter unintelligence. This drug can be purchased at local pharmacies for approximately the same price of $50.63 NOT $160.32. This is obviously a screw up on the part of Prescription Solutions and an attempt to overcharge their customer by three times the price. Buyer Beware!

To Patricia of Allentown, PA.: If a patient has Part b and uses a pump, the pharmacy must bill the insulin through Part b, Part d will not cover it (it's to ensure multiple hands aren't in the same pot). Secondly, I have read numerous complaints about the "donut" hole aka the coverage gap.

Medicare sets this accumulator at $2,830 (2,840 for 2011) in your drug spend. It is the total cost of the medication plus what the patient has paid is calculated into your drug spend including co-pay and deductibles (if any). If the insurance pays $300 for a medication and your co-payment was $111 for a Tier 2 medication, your drug spend will be charged $411 leaving $2419 to be paid out in prescription drug costs for the year. Once your drug spend has exceeded the $2,830 medicare will no longer pay and you are responsible for 100% of the prescription costs.

Please bear in mind that neither Prescription solutions nor your part D carrier has any control of the rules set forth by the U.S Government. We all do not like it, and no advocate enjoys telling a patient that their life sustaining medication is going to cost $1,000s all of the sudden. While Prescription Solutions does make mistakes, and there are some rude advocates who shouldn't be taking calls, the other 95% of the advocates want to help you the best way they can. Continue to take the surveys because they do listen to the responses and adjust policies accordingly to better suit the patient needs (shipping times, the delays in getting a new prescription entered, etc).

I sent refills for 6 drugs two weeks ago and I have not received them yet.

Customer serviceman mentioned about my insurance coverage, but I have been using your mail-order service for 3 years. I do not understand why now it is covered. Please send me right away or return my prescription so that I can get them before I run out of them.

I started getting my new order for "durable medical equipment" for my diabetes test strips on August 24, 2010 for an order to be shipped on September 18, 2010. Today is Oct. 7, 2010. This has been a total fiasco! Prescription Solutions kept telling me it was my doctor's fault. I go to the Karuk Clinic in Yreka because I am a member of that tribe. I called the Karuk office time after time--each call is long distance--and various people up there assured me that they had answered each and every fax from Prescription Solutions.

Finally, I asked the clinic to fax Prescription Solutions a new order, which was done last Tuesday, Sept. 28, 2010. On Wednesday, Sept. 29, 2010, I drove to Yreka--a 100 mile trip for me-- to take a thank you gift to the clinic for all the trouble I had caused them. That same day (Sept. 29, 2020), I called Prescription Solutions and was told they now had the new order and I would be receiving it in 3-5 business days.

After checking our local post office this morning, Sept. 7, and finding no package, I called Prescription Solutions and was told nothing had been mailed because the doctor's signature looked like a stamp. I knew this to be untrue because Sharon from the Karuk Clinic had told me that she had the doctor signed the new order herself. She is an old family friend, so I know she was telling me the truth. After I was put on hold for a long time while Brandy checked with a supervisor, they decided that the doctor had really signed the order and it was not a stamp. They are supposed to be mailing me the strips (I've heard that story before!) and I should be receiving them. I have trouble believing it.

I am a brittle diabetic and this whole thing has caused a lot of stress. A person should not have to fight so hard to get a simple order for diabetes testing strips sent to them! I also have numerous long distance phone calls to pay for.

If the federal government had one once of monitoring skills or real concern for the health of Americans they would have shut this company down for the three years I have been associated. They have no will to do remedial training or change policy after dozen of repeat errors. You can talk till blue in the face about identifying a critical repeated error and they never take care of it.

I can see some error rates in every business but they have about 95% error rate with me. They send wrong meds; meds that have not been taken for two years when ask to just keep renewable scripts but only send with order. They will not reimburse for sending wrong meds. They will send the meds you do not need right away overnight while send the med you're out of snail mail. They have sign in errors that have taken me up to three days and seven new passwords, finally let me assign my pass word promising it will work to only be looked out the time after you get in finally over a week.

They send you to evaluation of the service you receive even after saying you do not want to participate and before you even have talked to anyone. I have had three phone batteries go dead waiting on a representative and over charges on my cell phone and still not got waited on. They have so many departments that getting all of your order can take days getting to all departments. They will call you over a trivia issues and not call over a catophic.

They will drag jumping through hoops on forever on a non tier one med and then make you start over again in two months with all the documentation again when it took that long to get the first prescription. One just gives up trying after awhile wore out from the run around which is a s they plan one. You will get several stories to the same question when trying conflict resolution and end never knowing if you can count on any answer. They regular hang up on you or disconnect you.

AARP does not show any accountability to members in choosing such a dysfunctional company. There is no regular channel of complaint and resolution while the sponsor, AARP acts like they are not part of the loop in stopping what must be many deaths and injury to clients. I would love to see research done on how many people they have killed and harmed with anyone holding them accountable. I would encourage families at time of death with loved one at least trace back and see what part this company had in any death. It is hopeless with no one on the consumer's side. Appeals can drag on forever.

I have used Prescription Solutions Mail Order for approximately 5 years now and had no problem until recently. Seems they are constantly changing their drug providers, so your medicine maybe different every month. My drug company has been changed on my medication the last 2 orders I have received. In talking with the Pharmacist, the explanation is that they are trying to save the consumer's money. That is not true. My expense/cost has gone up and not down, plus I get concerned that perhaps they have sent me the wrong medication. I was also told that if I wasn't happy go to my local pharmacy.

I am on SS and my income is very limited. I have to watch all my expenses and by using the mail order I was saving 50% but not anymore and I may now consider using my local pharmacy (Target $4/per) just to have a comfort level knowing I am getting the right drug. Mistakes are easily made especially for a large mail order filling thousands of orders a day. I will be calling Secure Horizon to place my complaint.

This is the worst company I have ever dealt with. One person told me they don't cover insulin. I am on Medicare and on a pump. Yes, mt insurance does cover insulin. Another person didn't even know how a pump worked. After one year, they couldn't find the serial number for my pump because after a year they had put me in as a new customer. I have gone round and round with these people. The right hand does not know what the left is doing, you cannot order on line if you don't give them a credit card number.

It will be a cold day in when they get my credit card number. The people you talk to are not friendly and not helpful. I always have to ask to speak to a supervisor. Even the last time they didn't know what to do. Said they could not send my prescription because they didn't have some paperwork. Called back, spoke to billing and told them I was not hanging up till they got it fixed even if it took all day. Spoke to billing, they said, they had all the needed paperwork. Still had to fight with them.

Have sent one letter to my congressman and told them if they didn't fix it. I would send another and it would not be nice. Finally, called AARP and told them about my last time. Doctor changed my prescription to more than 1(one) pill. Sent new prescription. They held it until the old one ran out and I still had to fight with them to get it sent and asked why it was held. Prescription was not ready to be filled. It was a new prescription with different amount of medicine on it. As I said, no one knows what they are doing. I ask what they did, didn't they have a folder with my records in it where was my information. I have never been so unhappy as I have been with them. Even some of the supervisors haven't got a clue.

Last month, I received a threatening letter from United Healthcare insisting that I use Prescription Solutions as a provider for my life sustaining medication. So I started the process. A representative took my information down, telling me someone would call me back in 2 days to confirm that they had received the information from my doctor. No one called or ever called. I called them back, 15 times in three weeks, and each time, the rep was becoming more and more rude. Finally, I had to call my doctor and he had to call them back to straighten out my medication. So today, after speaking to about 20 people over the past month, my medicine is being shipped. I spoke to this representative, whose English was very broken, to tell her that I'd like it shipped to my office.

Well, she told me she didn't have room to put my company name down, but if that's where I'm located then it should get to me. I called United Healthcare back today. I told them what a horrible experience I had and they need to read these complaints on the internet.

I ordered medication last week. I never got it so I logged onto my account and it showed that I had no orders. So I called them and the woman told me that the manufacturer no longer makes that medication. I told her that's not true and she switched me over to a pharmacist. She tried telling me that it's only available in 300mg's.

I said well ok why didn't you send me that and I would break them in half. She tried telling me that they sent me a letter on September 2 telling me the medication was not available. I told her nonsense, it been around since the early sixties. I told her this is not the first time I have had big problems with them. Then she put the phone down and after a few minutes hung up on me. I emailed them immediately with a complaint and still have not received a reply. I have no idea if they are sending me the medication or not. I checked the status online again and the information is not complete.

I have been trying since March 2010 to get a billing statement, showing where I have paid over $1100. Prescription Solutions sent me a statement showing only $299.26 being paid by me and I have never paid that amount. I can't speak to a supervisor or anyone that will help. I am always given to another department that will get it done for me. It has yet to happen. They have $1100 of mine that could be used for other meds since I have RA and my meds are expensive. They do not show where my money is, but I have proof of payment to Prescription Solutions. This is a horrible experience with a pharmacy.

My husband was scheduled for by-pass surgery at a hospital 2 hours from our home. I sent a prescription to Prescription Solutions for insulin (he has been diabetic for 58 years) with a note asking them not to send the insulin until I call them. I didn't want it to arrive until we were home. A few days after his surgery, I received a call from them asking if he used an insulin pump. I said yes, and then confirmed that they received my "hold" note. She said they had but that they were very busy and wanted to have it ready to send out when I called.

I got another call a day or two later asking for more information. I called my doctor's office and they faxed the information right away. I checked later that day and was told they now had everything they needed. Because he uses a pump there would be no co-pay because it is covered by Medicare and his supplemental insurance under Part B.

I called the day he was being discharged to have the insulin sent because we knew we would need it shortly after arriving home. I was told that they had all the information and that it would be sent the next day which was a Friday. Since insulin always ships overnight, I really didn't expect to get it until that next week. When we didn't have it by Tuesday, I called to check on it and after several questions was told it was on a "Part B hold". Of course the Part B office was closed so I had to wait to call them the next morning. The gal in Part B told me everything was OK. She was releasing the hold and she assured me it would be shipped that afternoon and we would receive it Thursday. When we didn't receive it Thursday, I called on Friday only to find out that it still was in the final stages of preparation.

By this time my husband was nearly out of insulin. They told us to go to a local Pharmacy and tell them we needed an emergency vial of insulin and to have the pharmacist call them. I did that and when the pharmacist called on Sunday, it still wasn't ready for shipment and Monday was a holiday. They transferred the prescription to our local pharmacy, but because of all our wonderful privacy laws, Prescription Solutions would not give all of the pertinent information to our local pharmacist. Without all of this info required by Medicare, they couldn't fill it under Part B. They had to fill it for one vial only (Rx was for 8 vials) under Part D and I had to pay $42.

I still have to get all of the necessary info to our local pharmacy which means contacting my doctor's office again and filling out several papers. And because we are now dealing with a retail pharmacy instead of mail order we can only get one month at a time. Not to mention that while getting this all straightened out, my husband's glucose value went to 380, which is not good for anyone let alone someone who just had 5 by-pass surgery! I can hardly wait for the new enrollment period so we can get a different Part D plan.

My son received a letter dated June 24, 2010, stating that he had been sent a refund check, which he must have misplaced, because they said it had never been cashed. They asked if he wanted the check re-written. I am his power of attorney, because he is not capable of handling his affairs, so I responded by asking them to re-write the check, and I included a copy of the Power of Attorney document also.

This was sent to them the first part of July 2010, and I have not gotten any kind of response from Prescription Solutions yet, and it is now September. This is a large amount of money, that could be used on co-pays, that he owes. I operate an Adult Care Home, and he was admitted to my facility in 2006. Lots of statements are coming in, that we need to pay.