Complain about a product or service

Prescription Solutions

Arthur of Broken Arrow, OK March 16, 2010

Tey are the pharmacy which my insurnace United health Care uses for speacilty drugs. I take HIv oral medication, and am uner orers not to miss a doxe. With PS handling my drugs I have had four instances where the drugs were late or never delivered. I was able to get it returned back to my local pharmacy, for 2 months, then it was denied. I was told I had to go thru PS to get my meds. I have me several calls but i was told teh only way I can get my local pharmacy to handle the drugs again is to write a letter to San Antonio. here is no number to call, just a PO box. I feel cheated and am stressed out that my HIV will become resistant to the drug as a reault of not having it daily.

Julie of Seffner, FL March 12, 2010

I have been forced to use Prescriptions Soluttions for my very expensive injectable medication that requires refrigeration. I have not been forced to use it for any other drugs I take. I filed an appeal with United Health in September 2009 so I could continue to pick this up at my local pharmacy and was denied by April Blankenship at United Health, via a letter in November 2009 that did not even address any of the concerns I had about having to get this medication shipped to my home.

That is only one example of no one listening to what is being told to them. That has been the standard for every person I have delt with at United Health and Prescription Solutions. One issue is they are not able to package this consistantly to guarantee it is maintaining a stable temp. That compromises the efficacy of the medication. We have been able to confirm the temp. of the shipments when they arrive and some are dangerously close to the 76 degree limit this medication can with stand others we are positive have exceeded it. I have complained every time I get a shipment, and the ones that are not usable have not been replaced by Prescriptions Solutions.

I was told by Don E. a supervisor at Prescriptions Solutions they would never replace any order that was not usable because the medicine is to expensive. I was told by April B. and her group when I was arguing the denial of my appeal, any time the medicine arrived and could not be used because the temp. was to high, or some animal had urinated on the box, or it got rained on all day while the package was waiting on my door step, it would be replaced. I can not bring my self to inject anything into my body that has been exposed to these kinds of conditions.

Now I am dealing with a blatant contradiction of what I was told, and Prescription Solutions obviously has the upper hand because I did not get my medication replaced. Dave the pharmacist at Prescriptioin Solutions is truly one of the most ignorant people I have encountered in years. He has me 100% convinced he is not a pharmacist. The things that he said about this medication, and the lack of knowledge he displayed about this medicine convinced me he has no pharmacutical traing at all. My husband spoke with him also, and was left with the exact same opinion.

At one point my husband called back to speak to Dave the pharmacist, and my husband was asked by the girl that answered the phone if he could describe Dave because she was not aware of any one by that name in the Pharmacy. How in God's name can a person describe some one they spoke to over the phone? After my husband explained he spoke to him only minutes earlier, Dave amazingly was found so my husband could speak to him again.

Dave also gave me contradicting information about the packaging of this medication by Prescriptions Solutions, and also did not know that it shipped from the same place he was working. These are just a few examples of the lack of competancy I have been forced to deal with. I could go on more about this, but hopefully what I have stated is enough to paint the picture.

All I want is to be able to pick this medicine up at my local pharmacy that is 1 mile from my home, and not have to be billed the out of network price for this medication, and have some level of comfort knowing it has been handled properly. I feel I am being denied my coverage for this medication because they can not get it to me in a fashion if feel comfortable using it, and they are discriminating against me because of the drug I have to take for my condition.

I have had 2 relapses of my condition since getting this medication from Prescription Solutions. I am convinced I am getting sub standard medication because they can not get it to me in usable condition and that is why I have relapsed. I need this medication to maintain my quality of life, and I have not been able to to that since being forced to get this medication from Prescriptions Solutions. I have had huge hospital bills, and an unbelievable amount of stress added to my life since having to deal with these people.

Because of the additional stress I now have to take additional medication to try to stave off the effects this stress has on my condition. The damage is on going, and I predict my condition is only going to get worse. I am paying the premiums for this health coverage so I can get the medication I need, and now I don't feel I am getting what I am paying for.

Ronald of Naples, FL March 9, 2010

In December I called Prescription Solutions asking if I mailed my prescriptions in December could I have them held till the new year since I was in the "donut hole" and was going out of town. I was told that they would put a note in the computer and that I should attach a note to the prescriptions, which I did.

When I got back there was no prescriptions and no record at Prescription Solutions (they were mailed in their envelope). I had a doctors appointment coming up so I was able to hold off till I saw him and got new prescriptions. I mailed them on Februrary 19th. On March first I still had not received them. I called and found out that they had entered the order on February 26th but had them on HOLD. On March 2 my wife got a call that one of the prescriptions was brand name only and was held up. I called them on March 3 and found out that the doctor had mistakenly put no substitutions on the one prescription.

Prescription Solutions said that they were out of the Brand name prescription and didn't know if they would be getting any in. Their solution was to have the doctor write a short term prescription for anything I was out of. I had the doctor fax a prescription to Prescription Solutions for that medication specifying that substitutions were allowed.

Today March 8th I checked the online account and it showed only one had been shipped. I called Eurena at prescription Solutions and found out that three of my four medications were shipped today and the fourth was still held up since there was no generic equivelent for the Levothyroid (I know that is not right and mentioned several generic substitutions) She will send a request to my doctor for other generic options in the morning.

I am having simular problems with this company with my wife's medications for different meds and will file another complaint when that gets straightened out. Aggrivation, Blood pressure no longer under control. The doctor's nurse is getting upset with repeated requests for duplicate prescriptions as there are several other patients with simular problems with this company.

Petra of Long Beach, CA March 4, 2010

My doctor renewed my medications/supplies as many times before. I have always refilled at my own pace when I need these. But this company deducted 180.00 from my account without my authorization, when in fact I only needed oral meds and still had other supplies on hand. Customer service employees and supervisor did nothing to correct, saying nothing could be done.

I can still make my own decisions and call in my refills and don't need anyone in my money.

veronica of chandler, AZ February 21, 2010

I pay 354.00 a month for my mother to have health insurance along with prescriptions. Prescriptions solutions consistently treats my mother with total disrespect and refuses to fill her prescriptions KNOWING she is out of medication without her sending money. They explained to me that they do not send bills - who in the heck writes a check without a bill? Nannette a supervisor was very nasty to me as well. My mother requested a supervisor and was also told that she cannot to speak to anyone. Nice company........

Jim of Phoenix, AZ February 20, 2010

As we're new to both Pacific Care AND Prescription solutions, I scheduled an appointment with my Doctor to have prescriptions rewritten for Medications that I've been prescribed for the last 10 years. I mailed these on 2/5/2010. We had a phone call on 2/10/2010 saying that we would need prior authorization on these prescriptions. I had my doctor complete the forms on this. When I heard nothing by 2/18/2010, I sent e-mail and then telephoned the next morning. Patricia told me that these prescriptions were NOT on forumulary would not be covered. This required another phone call and trip to the doctor's office. (24 miles one way.) Apparently, Prescription solutions could care less about timing, or the fact that you could be OUT of a vital medication. I'm not pleased with their attitude OR the fact that I was notified "up front." I won't use their "Service" again.

Anne of Stuart, FL February 10, 2010

I had a prescription for Vesicare tab 5mg which was refilled and billed to my account without my authorization on December 30, 2009. The last time that I ordered this medication was July 17, 2009. Subsequently, my physician advised me to stop taking this medication. Therefore, I did not place any further orders. 6 months passed and I received this medication in the mail and my credit card was billed 190.50.

Upon receipt, I immediately placed a call to 877- and notify customer service that I did not order to medication and requested a refund. I was adivsed by Mike that I could not return the medication. On January 11, 2010 I called again and spoke with Natasha. Natasha advised me that she could see in their system that I did not order the medication and that she would have someone contact me.

To date, I have not been able to resolve this matter. My credit card was charged 190.50.

John of Lexington, KY January 21, 2010

I mailed a new prescription order on December 28, 2009, from my Lexington, KY, to Prescription Solutions in Shawnee Mission, KS. The mailing time between these two locations is two days. In the morning of December 31, I phoned Prescription Solutions to be certain that my prescription had been received. I was told that it hadn't been received. On January 2, 2010, I was phoned telling me that the order had been received, on the sixth day after mailing.

I contend that the prescription had been received but not opened previous to January 2, 2010. The co-pays for medications on Medicare increased on January 1, 2010, which means that this medication is more expensive now than if the new prescription had been logged-in before January 1, 2010.

I have spoken with several people, including a Supervisor with Prescription Solutions. All of the people say that it sometimes takes 7-10 days for mail to reach them. All that I have asked of Prescription Solutions is that they reverse the additional co-pay charge. They have turned a deaf ear. Beware trading with Prescrition Solutions! If they have done this to me, what can you expect?

T of WHittier, CA January 6, 2010

Prescriptions Solutions is the preferred mail in pharmacy for AARP. I ordered a 90 day supply of Simvastatin at a Tier 1 drug expecting 0 copay. I am on Medicare Rx Saver plan with a 275 deductible. I did not realize that I had not yet made the deductible. When Prescription Solutions shipped the 90 day supply, they charged a copay of 59.71. Rite Aid charges 15.99 copay for a 90 day supply of 80mg Simvastatin.

Prescription Solutions refused to allow me to return the unopened bottle for a refund and refused to meet Rite Aid's copay of 15.99. I would like all senior citizens to know that AARP's preferred mail in pharmacy is not the place to buy drugs! Loss of 43.71. I am angry that I was cheated.

In reguards to this When the medication was shipped it already came out of deductable and the 15.99 price from local pharmacy would be less the dedcutable. If able to return the meds to prescription solutions and then went local would more than likly paid dectuble and it would have been higher. when a locla rx runs a claim for you it reads real time so it the amount was already dedcutaed from your dedcutable it would have shown as so. You should call the local rx and ask for the cash price. I think you would see the difference.

Chuck of Cordes Lakes, AZ December 17, 2009

Three days in a row I get false promises from Prescription Solutions to immediately credit my account due to THEIR taking OVER the cost amount of my prescription by auto deduct.This has caused me unaffordable overdraft fees on my account. Prescription Solutions NEEDS broad online exposure for poor business treatment of Seniors strapped for money for medical and pharmaceutical.

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