Complain about a product or service

PlanetRX.com

steven of folsom, CA July 9, 2009

Place an order on 5/12/2009 and they sent the wrong one. Sent the incorrect medicine back and they sent the incorrect medicine a second time! Now trying to get my money back, back they don't answer their phones or respond to emails.

Karoly of Danbury, CT May 22, 2009

Ordered 4 packs of Cepastat lozenges, 20.51 with shipping on 5/2/09. Money was immediately was taken from my credit card. "My account" on their site said:"Order shipped to warehouse". Me: through their contact form on 5/12/09; 5/18/09: "where is my order?" No response. Tried to call several times, phone was busy. 5/18/09 4PMET I called. Got through to machine, 20 minutes of music, then a woman answered. I asked her to check up on my order. After a further 10 minutes of waiting she said she did not know, would get back to me by E-mail. Never did. 5/22/09 9AMET: I called again. Exactly the same 20 minutes of music. (Is there a method here?) A man picked up: "Customer service" Me: "Can you check up on order number 936325?" After 2 minutes of silence and some noises phone hung up. I am out of 20.51. I came accross Planetrx on 5/2/09 through BUY.COM which questions their usefulness when a consumer wants to distinguish between good merchants and frudsters. I wasted a number of hours and a lot of aggrevation on this.

Betty of Dunsmuir, CA May 12, 2009

I placed an order on May 5th. It is customary to receive an email confirming your order and when it will be shipped, but I never received one from this company. I never received an email saying it had been shipped so went online to see if my credit card had been charged and it had been (129.54). So I went to the Planet Rx site to see if they had filled or shipped my order. Neither had happened. I tried calling their office but cannot get anyone on the phone. I just get a recording saying that someone will be with me shortly, but no one ever came to the phone. This all made me very suspicious so I Googled PlanetRx and saw your the Consumer Affairs announcement that PlanetRx is no longer filling orders. This was a real shock. So why are they "taking orders" if they have no intention of filling them. This is intentional fraud. If they have no intention of filling orders then they should have to shut down their website.

Pamela of Santa Monica, CA May 5, 2009

I checked the price of a product, but to get the shipping amount it required I put in a credit card number. The shipping was insanely expencive, so I did not process order, I ordered from Drugstore.com instead. A week later I get a shipping confirmation for them (no order confirmation, or any warning) so I called right away. The man apologized and said the order had not shipped and he would stop it and refund my money. Today the order arrived. Now I have to try and get my money back, no one answers their phone, and getting a refund that includes the crazy high shipping will be impossible. What a scam.