PlanetRX.com

On September 27, 2011, I placed an order online with PlanetRX.com for 4 bottles of NutraSweet tablets (a sugar substitute). The company immediately on September 28, 2011 charged my Visa card $27.72 for the product. To date, February 10, 2012, I have not received product or a refund. After I had sent 4 emails inquiring of the status of my order asking for an update, I finally called the 800 number of PlanetRX, which is a number to place an order orders via phone on10/17/2011. I asked the sales person if they could check my order and was told that it had been on backorder but it would ship within the next few days.

I followed up again on 10/24 with email asking for a status. No reply. Their email service indicates they will return an email within 24 hours. On 10/31/2011 I called again, this time the customer service person informed me that my order had been cancelled. When asked who cancelled it, they said they did because the product is no longer available. Obviously I was a little upset. No one had had contacted me to let me know. When asked about my refund, I was told it would have it within 7 to 14 days. Two weeks later and still no refund, I called again. This time the person told me that the person who does the credits has a large pile of them and that she is trying to work through and when she gets to mine that is when I will get a refund.

I was livid! I asked to talk to a supervisor and guess whatI got voicemails. Left lengthy message and asked for return call. No call. Called two more times, left voice mails and followed up with last email. Still no returned email or call nor did I get a refund. My thought on it is they sure didn't hesitate to credit my Visa card the day after I placed my order to they cannot process a credit to my account. Based on all the other complaints filed here, I am sure we can all kiss our money good buy.

I ordered Primatene 2 times from these people in September 11 and November 11 and have never received the merchandize. It is always on backorder but now the government has stopped its distribution. They will not refund my money, although it was put on my Amex card the same day of order. I am contacting Amex and I am sure they will resolve it.

I placed the order for Primatene on Oct. 2. My account was immediately debited $94.90. After receiving no verification e-mail, I began steps to cancel order on Oct. 6th. I found that I could not reach anyone by phone. An e-mail message was left on Oct. 12th. They promised a refund after 2 billing cycles. Today is Feb. 9th, and, surprise, I have not received a refund (or product) as yet.

I ordered Primatine on Oct. 9, 2011, and was charged $75.92 on my credit card. I was told it was back-ordered. On 11/28/2011, I cancelled my order, and was told it would take 2 billing cycles to get a refund. I still have not seen the refund.

On 9/9/11, I ordered a product from PlanetRx and after a month of not receiving anything and checking and seeing that nothing had been shipped, I called. I couldn't get an answer on the phone, so I emailed and still no response. I emailed again several times without any response or any shipment. Finally on 12/1/2011, I contacted the BBB and they tried to contact PlanetRx, also with no response. So they said there was nothing they could do.

How can a company continue to offer products without filling orders and charging shipping for products they have no intention of shipping. I think this business should not be allowed on the internet. Isn't there someway to shut them down. Does anyone know! After reading all the complaints, I wish I had check the web site out before I ordered. Shame on them!

I ordered Primetene Mist on Oct. 5, 2011 and never received it. So, I waited and waited for nothing. I asked them to credit my credit card and still nothing. People like this are playing people with their health. I needed that spray and never got it. I have had a hard time now trying to get the right meds from my doctor. So, never order from this place. They don't give you your orders. It is a big rip off and I am filing a lawsuit because I am not losing $227.76. Beware, this is a bad place to order from. Go elsewhere. It's a rip off.

On November 27, 2011, I ordered 4 bottles of Rena-Vite which were never delivered; and according to Planet RX records, the bottles were never shipped. I have contacted them 5 times to no avail. I have called the phone number, and the message always states that they are busy and will call back. Then another voice comes on and says that the mailbox is full and no message can be left. I have since read the complaint website only to find that there are many people in my situation. These people need to be shut down!

I placed an order but it was never shipped. I contacted the company to cancel the order and was told that they typically can't cancel an order once made, but they were able to stop it in the warehouse. They immediately charged my credit card, but never gave me a refund. I tried contacting them numerous times and sat on the phone forever. Finally, I filed a complaint with the Better Business Bureau of New York, which is where the company is located. They finally sent me a refund check which bounced! So I'm not only out the amount of my order, but also the $10 my bank charged me for the bounced check. I contacted BBB again, who tried to contact PlanetRX, but there was no response. This company should not be allowed to do business. They should be shut down.

Planet RX is a total scam. They ripped me off for $115.32. I placed an order on Oct. 2nd 2011. They were out of stock but would refund me within two business cycles. I never received a refund so I emailed them again in Nov. I was promised and did not receive a refund in Nov. I sent another email on Dec. 12th and within a day, a person calling himself Chuz emailed and stated my refund would be credited to my charge card within seven days.

That was 45 days ago. So now, it's been four months since my order was cancelled and I'm still waiting on my money. Forget about calling them. They use a company to take phone orders that has nothing to do with the billing. I think they don't have products and maybe dropship. At any rate, they stole my money and I've had it with them. I contacted my credit card company and they are going to get involve and will investigate it. Just a warning to others, they do internet business under other names too so be careful where and who you order from.

I placed an order with them, and I never received the order. It's been over 3 months. Numerous emails and phone calls to a bogus number, have gotten nowhere. Planet RX is a fraud, if there ever was one. I finally called my credit card company, which will refund my money. Don't do business with them. I can't believe somebody hasn't shut them down!

I made an order in the end of September 2011. In the end of October, I started trying to cancel it, since it was not shipped. On November 8, 2011, I received an e-mail: "We are not typically able to cancel your order once it has been sent to the warehouse for processing but the warehouse was able to cancel your order."

"I also submitted a refund request to the accounting department for review and approval. Your refund will be processed in the order in which it is received by the accounting department. Please allow 1-2 billing cycles for the credit to appear on your credit card statement depending on your bank."

Today, January 25, 2012, I still do not have money back. I wonder how much money they stole from customers and why Consumer Protection Agencies are not involved.

You have all these angry people. It is crazy that this website is still here. I worked there and they laid off all of their workers last December 19th, 2011. They never paid their employees for two weeks of work either. There were thousands of orders that were ** up. It needs to be completely shut down.

I placed an order with the company on October 12, 2011. My debit card was charged within 5 minutes. I found the item I was purchasing cheaper at drugstore.com and it included free shipping (wonderful and honest company to deal with). I then cancelled my order with Planet RX probably 10 minutes after ordering it. I was told the order was cancelled before it even went to the warehouse. What is so hard about crediting an account back? I guess it's because they are thieves.

I ordered $71 worth of a product in on September 28th. Then by the end of October, I didn't receive my product so I tried calling and I couldn't get through by phone. I could only contact via email. Then I had to order the product through another website and I canceled my order through PlanetRX and they said it would take 1 to 2 billing cycles. I called my credit company to see what I could do to get my money back and they said since it was over 90 days that they can't find record of it so I couldn't file a grievance and there is nothing they can do for me. So basically I am out $71 and PlanetRX stole my money. I can't believe PlanetRX can still take orders and continue to still steal people's money.

I placed an order on 8-17-2011 and received partial order and I am still waiting for the rest of it. I have emailed them about it 3 times and had no response from them. I offered to take another product in its place--still no response. I feel this company has ripped me off.

I ordered meds on Sept. 4th. My $70.33 was taken on the very next day from my CC. I didn't receive my meds until Oct. 20 and decided to cancel this order then I had to allow 1-2 billing cycles for the credit to appear on my credit card statement. Nothing from Planet Rx appeared in my credit card statement almost three months after the refund was requested. I wrote a few messages asking them where my money is but no answer since December 28th.They simply stole my money.

I ordered 40 Quattro Titan Razors back on December 6th for a Christmas Party for needy teens and young adults. I paid with the charities credit in the sum of $511.39. On the 16th of December, they still have not arrived. I tried contacting the company via email (customer service), which states that a reply would be forthcoming in 24-48 hours. I got no response. After the disappointing Christmas party, I tried contacting them again. No response. Today is January the 17th, 2012 and I still have not heard back from the company nor received any merchandise.

Placed order, charged on my credit card $53.81 on Nov.25. I checked the status which was in process in late December, and ask where is my order? No response. Cancelled the order last week, asking for credit, no response, left message with Vanessa 877-617-5263, ext 101 no response. (They don't give you an option to speak with anyone, you just have to guess at extensions). Just wish i could receive a response from someone as to when my account will have a credit posted. Good thing the shipping was free! I got what I paid for!

I ordered items totaling $51.25 on 11-Oct-2011 and have never received the items. My credit card was charged and paid. The items have been on backorder. One of the items (Primatene Inhaler) has been removed from the market as of 1-Jan-2012 so it can no longer be shipped, legally. I submitted requests to cancel the order and refund the money on 20-Dec-2011 and again on 2-Jan-2012 through their online correspondence. Neither of these correspondences have been responded to. There is no phone number to call.

I ordered items on 9/2/2011 and my credit card was charged the same day. No items were ever received and the only responses to my emails were statements that items were on backorder and would be available in 1-2 weeks. In November I contacted my credit card company and opened a complaint against PlanetRx. I recently received a notice that no response had been made to that complaint and I would receive credit on my next bill. Now the card company can deal with them. Always check with you card company--they can probably help you.

i placed an order back in September 2011. I have never received what I ordered. I have called this company numerous times, with no response. I have emailed them, and after 4 mean emails, they responded and said sorry, but the item was back ordered. They asked if I wanted a refund, which i said yes to! I have emailed them again and again, with no response, and I have not received my money back. Do not do business with this company! I learned the lesson the hard way.

Minus one star! I ordered a product from this company (PlanetRX) on September 18th. It has been listed as Warehouse Processing Order ever since. The company charged my credit card. I tried to contact them by telephone and through the website customer service section. I have entered several messages and have yet to receive a reply. I have also not been able to speak to anyone in customer service.

I ordered a product from this company (Planetrx) a couple of months ago and it has been listed as backordered every since. The company charged my credit card and did not send my order. It still indicates the status as backordered. I tried to contact them by telephone but the message indicates that you have to use the website customer service section. I have entered several messages and have yet to receive a reply. I have also not been able to talk to a person about the situation. This company is obviously a scam site and has stolen my money. Someone needs to pursue this site legally to keep the company from using these practices.

$97 order placed on December 1. Delivery promised in "3 days". Numerous attempts to contact the company by email or by phone starting on December 19 - no response at all. Finally cancelled order on December 24. Avoid this company. Replacement order placed with another company via Amazon. Goods received in 3 days.

This company took my order online indicating that the items were in stock. Then that was it! There was no further word nor confirmation and shipment. Luckily, there was no charge on my credit card. I sent them 4 emails but I got no response from them. As far as I'm concerned, they should not be in business because they clearly do not intend to fill their orders.

I placed an order from PlanetRX on November 23, 2011. I was told the items were "in-stock" online at the time of order placement. Immediately, my credit card was charged $57.3. It is now January 5, 2012 and I have not yet received my items. In fact, I have received no communication from the company whatsoever. When I attempted to contact them via email, they did not reply even though the site said they will reply in 1-2 business days. When I attempted to contact them via telephone, I received no answer. They have robbed me of my money and I feel that they have no intentions of ever sending me my products. I would like to take action against these thieves.

After 3 months, still, no product! This is not a legitimate company to deal with!

I ordered a raised toilet seat in Sept 2011. When I was told it was out of stock and it would be at least 2 months, I canceled on Oct. 25, 2011. They said I would get my money back in my account in two billing periods. I have yet to hear from them. All I got is a form email saying that my refund is next in line.

I gave it a one star only because the one rep. I got on the phone was nice and e-mailed me back once. I placed an order on Sept the 28th for almost 70 dollars. I have not received any products or my money back. This will be almost four months. I'm on Social Security and cannot afford to give money away.

I ordered ezo denture liners on Nov 30. I see they took $52 from my account. I put in a complaint and they said they would get back to me in 1 to 7 days and I have not heard from them yet .

I put in a $75 order on September 4 and waited 2 weeks before e-mailing them and asking about the short delay. I had ordered from them once before and transaction was very smooth. They e-mailed me back explaining an apology for the delay and saying to expect my order in 4 weeks. In the meantime the money was taken from my credit card account. E-mailed them again on Oct. 21 and they replied back again apologizing that it would take 2 more weeks. E-mailed them 2 weeks later with no reply. Now I'm ** and I e-mailed them again on Nov. 22, again with no reply. Today is Dec. 27, 15 weeks after I put in the order. I am pretty sure I will not be getting the order, especially after the final e-mail I sent. Needless to say, there were many vulgar threats to those crooks.

I order product the beginning of this month and was sent email confirming order but no other info regarding shipping, delays or nothing. I cannot reach a person and the call back they promise does not happen. Run as far away from these crooks as you can. Based on the reviews I now find listed, it is not new behavior for these idiots. I don't understand how they can steal and remain in business. Their reputation will catch up to them soon or later.

Placed an order on July 24, and one item wasn't shipped. There have been promises of sending the item, then it was out of stock, then it was back and would be sent immediately. It is now 5 months later, and Planet Rx has stopped communicating. A refund was promised two months ago, but I'm still waiting. The local BBB can't get an answer out of them either.

First of all, no stars. They force you to click on at least one star!

I had placed an order on November 6, 2011. On November 20, 2011, I was uneasy because there was not ever an email sent to me about delivery, order status, nothing and I did not receive the order as of yet so I tried to contact PlanetRX on their 877-61-PLANET (877-617-5263) number. Well, you cannot contact PlanetRX by Phone. They never answer the phone except for new orders only and that is not handled by PlanetRX but an independent call service person who knows nothing about PlanetRX, you, your orders or anything else. They just take your order information, log on to PlanetRX and put the order through like you could do yourself by going to PlanetRX.com. I believe it's just somebody in their living room trying to make a living and takes orders from many online companies like PlanetRX.com.

PlanetRX.com's phone message says to contact them via their online system for anything except new orders! I opened a "Request Ticket" with their online system asking about the status of my order especially since they charged my credit card already. PlanetRX.com never replied so I entered another and another request to no prevail. They just never reply, never send emails, never call you. Nothing! Finally on December 09, 2011, over a month of waiting since the order was placed and my credit card charged, I received a box delivered by UPS from some company not PlanetRX.com. I believe it is some fulfillment company. But the order was incorrect, not what I ordered! So again, I tried calling and calling and opened numerous additional request tickets explaining how the order was incorrect and at this point, I just want to ship back the order and get a refund.

Now keep in mind that I have sent numerous requests to them requesting information on where and how do I send this package back. Of course, no reply. Here it is December 18, 2011 and PlanetRX.com has not sent me a reply, no email, no phone call, nothing! I now contacted my bank explaining everything. They had me fax over the order invoice, packing slip, printouts of the service request correspondence, etc. Well yesterday, I received an additional request from my bank explaining that before they could continue with any kind of grievance, charge back, refund, etc., I would have to --are you ready for this? I would have to take the shipment, box and product(s) along with the invoice and packing slip to a local merchant and the local merchant has to write a letter on their letter head (the local merchant's) that the order is indeed not what is written on the invoice and packing slip.

Do you believe this? My bank wants me to take an order that I ordered from an internet merchant and have it check for accuracy by a merchant that has absolutely nothing to do with the order, sale or anything else with this transaction! Does anyone honestly believe that Target, Walmart, Walgreen, CVS or any other retailer is going to put on their company letter a statement testifying that I did indeed receive an incorrect order from PlanetRX.com? At this point, it's not worth getting upset over these shameful thieves. PlanetRX.com needs to be put out of business! And shame on my bank for such a ridiculous request! PlanetRX.com is the type of internet business that gives internet retailers bad reputations.

From now on, if I can't get it local or if Amazon.com does not carry what I am looking for, then I will just do without. Sorry all you internet retailers, I know most of you are honest but I am no longer willing to take a chance on unknowns in the business. I know I will never buy from an internet retailer like PlanetRX.com again! By the way, I cannot even get a good address of where PlanetRx.com does business, the state and city for if I wanted to file a complaint with the Attorney General's Office of the state or state they are located in.

Warning to all consumers. Do not order from this inept deceitful company! PlanetRX.com deserves a zero rating. This company's business practices are pathetic, corrupt, and a total sham! Do not order anything from this company. I placed an order on August 7, 2011. I ordered 3 items and only received 1 item. PlanetRX charged my credit card $102 and I only received 1 item which cost $56. I have inquired several times about the status of the delivery of my items to no avail. So I cancelled the remaining items. Since that time, I asked when will I receive my refund and I get no response. You cannot call customer service all you can do is send an email through the website. When you send them emails you get no response. They are stealing people's money and getting away with it! This company needs to be put out of business for their deceitful practices. PlanetRX is a fraud! I want my money back for items never received.

I would give this company the worst rating of any online retailerbelow zero. I placed an order with them on November 3. They charged my card on November 14, and then there's no word about shipment for five weeks. When I tried to reach them, you just cannot reach anyone to talk to. They operate only from 9 am to 5 pm Eastern Time. And when you call, you get a voicemail to contact them via their web site and indicating that someone will get back in one business day. Well, I left a message on December 5 and no word from them until today (December 16).

I canceled the order on December 12 and there's no confirmation until today. I called my credit card company today, American Express, to file a complaint and get a refund. In comparison, dealing with Amex was a breeze, and they assured me that they will take care of everything. What a waste of time dealing with this retailer. Just stay away from dealing with this company.

I ordered my product on 11/20, heard from them through email, stating my product was back ordered. I have heard nothing since then. Someone needs to shut this company down, and return our money.

If I could give this company a zero, I would. You can't reach a live person to get info about an order. Their customer service phone number is a joke. They direct you to their online help desk. Even then you only get to send them an email and never get a response. It has been 2 weeks and I still have heard nothing from them. Buyer, beware. Do not buy from this company. They charge your credit card right away, even though your items have not shipped.

My actual rating for PlanetRX.com is zero (0) stars! Like so many other consumers who placed orders with PlanetRX.com, I have been screwed! I placed an order on 9/28/11 for the product "Duofilm," and my credit card was billed on this date. I have received only one response from them, on 10/21/11, and this was to inform me my product was on back order. I have sent numerous requests to cancel my order and reimburse the $16.37 they charged to my credit card. To date, I have not received any additional responses from them and I have been billed for a product I have not received (and no longer need).

On 11/8/11, I filed a complaint against PlanetRX.com with the Better Business Bureau, and as no surprise, the BBB has not received any communication to their two requests for a response from PlanetRX.com. Fortunately for me, my order was small, so my lesson learned was not too expensive. However, this does not excuse PlanetRX.com for their questionable business practices. This company needs to be shut down.

My overall experience? Why don't you allow a "zero stars"? Why is this bogus company still in business? Why do the credit card companies even allow them to make charges on customers' credit cards? There is no phone number. The number given leads to 3 dead ends, even when you speak to the order takers, they refer you to some one at extension 101, whose answering machine is full of messages at all times. They respond the same to everyone who orders and gets no product, yet gets charged for what they ordered. I ordered my product from a reputable site and received it already; $85 is tied up with Planetrx. I've been promised a refund in "2 billing cycles", told it's too late to cancel and in the next breath and told it's cancelled through the site. This is ridiculous. They need to be stopped.

On October 17th, I placed an order for a Primatene Mist inhaler. Then on November 3 I cancelled the order because they knew they were not going to get anymore because they are being taken off the market. I, too, have been through the same thing that everyone one else has and have yet to receive my refund.

I placed an order on September 8, 2011 (it is now Dec. 6), and it has not yet been filled. And I have not heard back from the company on how they will resolve the issue. I have sent over 5 emails to their customer service. There is no phone number that you can actually contact anyone. I have been a regular customer for over two years, no more.

Same thing that has happened to all the other complaints listed on this site. They took my money with no intentions of filling the order.

I placed an order on November 22, 2011, and have heard nothing! I also tried their email customer support, to no avail; thus, I am filing a complaint with AG of NY.

I ordered on 11/20. I never received it. I contacted the company 5 times with no response. Their customer service sucks. Horrible company to deal with. Scam!

I placed an order with this company 4 months ago. After getting no product or response from this company (regarding 2 orders), I cancelled my order (that in itself was an ordeal). I still have not received my refund promised on October 12th. I suggest the hundreds of people who have been ripped-off by PlanetRx to contact the attorney general as well as the Federal Trade Commission. Also, if you paid by credit card, contact your credit card company, they will go after PlanetRx to try to recoup your money. I wish I would have done research before my order. Never again!

I ordered Primatene inhalers on Oct. 18 2011. The credit card was billed. It is now Dec.1, 2011 and there has been no wood from PlanetRX about my order.

I ordered $73 worth of product. No response by ship date, I canceled the order. The email response was slow and I was told it would take 2 billing cycles for refund. Those cycles are over and still no refund.

On September 28,2011, I ordered hair spray. To date, November 29, 2011, I still have not received the product, any response to my emails I've sent to Planet Rx. I realize it's only $37.10, however how many others have experienced the same with this company?

On Sept.ember 21, 2011, I purchased two bottles of BlueBonnet Ubiquinol 100mg from an online health store called PlanetRX, for $69.48. By October 3, I had not received the order so I logged on the PlanetRX.com website to check on the status and there was no status. I sent a message to PlanetRX asking about the order.

Since I received no response from PlanetRX, I called and spoke to someone named Ch*z. Ch*z told me that the product was on back order. Since I needed the product as soon as possible (one of the products recommended by physician as part of treatment/prescription program for my brother), I asked Ch*z to cancel the order and refund the money because I needed to find another place to buy the Ubiquinol and receive it much sooner. Ch*z said that he would cancel the order.

On October 6, I received a message from Ch*z stating the cancellation request had been sent to the warehouse and he was awaiting a response from them to confirm the cancellation; please allow 3-7 business days for processing of this cancellation; Please allow 1-2 billing cycles for the credit to appear on your credit card statement depending on your bank. After Ch*z told me he had canceled the order for the Ubiquinol, I searched the internet and found the product at a site called MotherNature.com.

I ordered the two bottles of Bluebonnet Ubiquinol 100mg from MotherNature.com for $55.58. After I made the purchase at MotherNature, I noticed that I received the same confirmation as I had received previously from PlanetRX.com. I called MotherNature.com and I asked if the two online stores belonged to the same company. I was told that they were the same. I asked if they (MotherNature.com) actually had the Bluebonnet Ubiquinol in stock and they told me no that it was on back order. So I asked to have that order canceled.

"Thank you for contacting us. I am very sorry for the continued delay in receiving your refund. Unfortunately, all refunds have to be issued with the accounting department manually, they are aware of the importance of issuing your refund as quickly as possible. Your refund will be issued in 2 weeks."

It is now November 28th and PlanetRX.com/MotherNature.com will not respond and I still have not received the refunds. I checked the internet and found that there are approximately 80 consumer complaints from around the country filed against this company at Consumeraffairs.com. PlanetRX.com/ Mothernature.com is a scam. They have questionable practices. I contacted a lawyer, but he suggested that filing a complaint with the Bureau of Consumer Protection as a first step. I did as the lawyer suggested. With all of the complaints I have seen, it's time for a class action lawsuit.

I purchased some Wilkinson Blades totaling up to $24.86 on November 1, 2011. It is November 24th and I still haven't received my items. I sent them an inquiry about 20+ days of waiting for the item and still no response. I want my money back and I hope someone is doing something about this issue that has obviously been ongoing for quite some time.

I placed an order (#**) on 11/4/2011 for merchandise totaling $19.95. On 11/21/2011, I sent 2 requests for information and no response came. On 11/22/2011, my checking account was finally debited $19.95 but with no merchandise. The phone number listed took me nowhere.

I ordered 2 products for $55.58. One was shipped which totaled $16.56, the other one was back ordered to be sent within 14 days. I received a user credit of $2.03 and charged a rural surcharge of $1.99. I have never received the 2nd item totaling to $39.06. I have never received any communication from this company after repeated e-mails to customer service, which promised a response within 2 days. Therefore, I assume I have been scammed, taken, and stolen from for $39.06. It is impossible to talk to anyone which is maddening.

I have read most of the complaints from other consumers who had ordered from Planet RX. I can't believe there are so many! I was also duped by them. I ordered a merchandise. They claimed they will email the order confirmation and when it will be shipped, which I never received. But in just a few hours, they had already taken out the amount from my credit card account, which I provided. I tried calling, emailing them, to no avail. I had contacted my credit card company of this, they will investigate. I'm still waiting for my refund. I even put in a request to cancel the order, and obviously it did happen!

Is consumer affairs checking into this? This company should be shut down, and a lawsuit should be brought up against them. They are ripping everyone off!

I placed an order on Oct 21, 2011, and still have not received it. My credit card was billed immediately for $48.55. I have gone to the PlanetRx website, and submitted 3 requests, for info about my order. Nobody responds. I tried calling the 1-877 phone number, and pushed 2 to place a new order, thinking I'd get a real person. A recording said all customer reps were busy. Then, a recording said, "sorry you are having trouble. Please try again later. Good bye". I don't have the products that I need, and am possibly out $48.55. If there is a legal action against this company, I'd like to join in. Thanks for any help you can offer.

This used to be a great company to do business with, but not anymore. I was told my order would take 6 weeks. It's now 3 months. The worst part is you cannot talk to anyone on the phone to get help. Finding the place to leave a question is not easy. It took quite some time. Do not do business with this company. There is something seriously wrong that no one wants to help or that an order takes so long.

These are same issues as others that won't ship products and can't get a hold of people. They said that they wrote me back yet I never saw a response. It's been since October 9, 2011 so 30+ days. I called my credit card company and did a dispute so I hope that works. So people call your credit card company or bank, they should be able to help.

I have had the same experience as everyone else. I ordered $57.16 worth of merchandise on October 2, 2011. They do not respond to my emails. I will now try to call them and then my credit card provider. I wish I had seen this site before all this happened!

What a nightmare! I ordered some ph strips for my father on October 30, 2011. They did not contact me, so I tried to contact them to see when the order had been sent. I wrote to the company daily and they never responded even though they said that they would respond within 2 days. I have tried calling but the automated service just tells you to correspond through the website. I believe this company is a scam.

I ordered a product on 9/23/11. After 2 weeks of no item, I tried calling & all I got was auto-service. I also sent emails requesting call backs. I received nothing. No response, no call back, no refund, no shipment, nothing. I got scammed. I hope something happens, so this does not continue.

This Company Stole my Money. Never received my order. Sent 15 emails w/ no reply. Did research on company....Planetrx.com acquired by "Paragon Financial Corp" in a reversed Merger Transaction. Then acquired by "NewmarketLatinAmerica" Offices & Operations throughout Latin America. Now we are dealing with a foreign country. We may as well kiss our money goodbye.

They immediately charged my credit card and they did not send the order. Also, they did not respond to numerous emails. I contacted my credit card company and I was very grateful to have the $189.00 charge taken off.

Like others I see filing a complaint, I ordered products (Stanback) on 10-11-11 and they promptly charged my credit card but have not shipped any product. They will not respond to email inquiries and they will not answer their published phone number. I have asked them to credit my credit card shipment, no response; I have asked them to let me know when shipment is expected; no response, everything I have tried gets no response. After the multitude of complaints that I see on this site they should be shut down. Looks like I will have to take this up with my credit card company.

I placed an order on September 19th 2011. My total was $57.15. After a week and a half, I checked online to check the status of my account. I made many calls, sent several emails and have gotten nowhere. The item was on backorder when I placed the order, although they never told me that it was billed as soon as the order was placed. You can only get a live person when you go to ext 2 to place a new order. I asked for a supervisor on ext 101, bu I can't get a person or even a voice mail. I don't know what else to do, except report it!

I ordered medicated shampoo and lotion. PlanetRX charged my card immediately and then did not ship any products for nearly three months. Their customer service department refused to refund my money and took forever to reply to messages. When a shipment arrived, it contained my lotion but no shampoo. Customer Service won't reply to messages. I have been scammed out of over a hundred dollars of product and made to wait a ridiculous period of time for even a partial performance of the contract. I am considering filing suit.

I have been waiting for 3 weeks for my order to ship. They charged my credit card as soon as the order went through, but there has been no shipment confirmation sent to my email address. I have contacted them twice with no response. It appears that I have been scammed.

I placed an order for Primatene inhaler and refills on October 4, 2011 after seeing that the company's website indicated in stock. The total invoice was $78.87 and the company charged my credit card promptly on the morning of October 5, 2011. I sent an online inquiry on October 21, 2011 to get a status update on my order that was placed on October 4, 2011 and got an automated reply indicating they would respond in 2-3 days, even though the website indicated they would typically respond within one day. Having heard nothing nor receiving products ordered, I sent a follow-up online inquiry on October 28, 2011 to which I got another automated response indicating that they "would try" to get back with me within 3-7 days. "Would try?"

The company doesn't offer an option of being able to speak to a live person, instead you are asked to fill out a "contact us" request online.

I sent another follow-up order status request, quite a bit harsher, in November 2, 2011. I will be contacting my credit card company and BBB if I haven't heard nothing by week's end. This company's customer service and service in general is awful!

I am in the same situation as everyone else. My order was placed on October 2 for items listed as "in stock". My credit card was charged on October 3. The status on my account remains "Warehouse Processing Order". My emails have gone unanswered. The only phone number I could find on the site is the recorded message that goes nowhere. I have requested/demanded a refund three times. My loss is $132.29. I certainly wish I'd checked out this page before I ordered. Scamming customers on medicine and medical equipment is unconscionable.

I ordered 7 Primatene inhalers at the price of $145.00. This was on 9/25 and 9/27/11. Like others, I never received my orders or any information why. I can't log on because it seems that my order doesn't exist even though they took my money from my account the next day. I have sent emails and got no response. I have made numerous phone calls and they are worthless. There is no way to contact this company and the people you talk to seem to know nothing. I needed these inhalers and I found a store to buy them before they go off the market. I am on a fixed income and need my refund to do so. This company knows that they can't get them but they took the money and just don't care.

I can't scream "scam" loudly enough! I placed an order on 9/13/2011 and it was immediately charged to my credit card but I never received my order. I started a series of emails on 10/6, requesting shipment, to please contact me by phone, and finally, to refund my money.

As of 10/25, my order tracking (which is a complete joke because it shows no dates) says "Refund Requested" but I've just confirmed with the credit card company that no refund has been issued. We all know that it only takes seconds to issue a refund electronically. Stay away from these people as far away as possible.

Order placed last week of September for in stock merchandise. Checked on shipping status about 5 days later. There was no information, so I sent a request asking that someone contact me. 10/5/2011 No response. So I asked that order be cancelled and refund my credit card. Website says someone will get back to you in 1 day. I got email saying they will get back to me in 3 days.

Got email response on 10/16 saying experiencing severe delays and should have my product in 2-4 weeks if not sooner. I reply again on 10/17 asking to please cancel my order and confirm with me that this has been done. It is now 10/30 and I have yet to receive any response from them.

I would never order from this company again. I ordered the product on 10/12/2011, and my credit card was charged immediately. Shipping information shows that warehouse at 10/28/11 has not shipped my three (3) items. I sent an e-mail, and got no response yet. My overall experience is horrible. They don't deserve even one star.

On 10/4/11, I ordered $61.21 of product from PlanetRX.com. On 10/17/11, I emailed the Help Desk about a shipping date and received a reply that "someone should respond to your request within 3-7 business days," posted on my online account and emailed to me. On 10/26/11, I emailed the Help Desk again after receiving no reply to my first 2 requests for information. This is also the very first time I've ever had a problem with an online order, so everyone must never order any item from PlanetRX.com.

Order was taken on 10/09/11. Card was charged right away for my purchases. Customer service states they will respond to any inquires within 2-3 days. Does not happen. Tried multiple times to contact via e-mail and it's like they don't exist. Its 10/27/11 and have not received no response of any type.

I placed my order for 8 Primatene Mists on October 5, 2011 for the amount of $153. Upon ordering, they claimed to have unlimited supply of the inhalers, thus, my reason for ordering as many as I did. The company who sells Primatene will not be making or selling them after December 31st.

Of course, my credit card was billed immediately. Like many others, I have not received any of my shipment. I have sent 2 emails asking if they could give an approximate time of delivery, if any - just any kind of information. It continues to stay in "warehouse processing" status with no response to my emails.

Tomorrow, I will be calling my credit card company to dispute my charge. This is the first time ever that I haven't received something/anything that I purchased online. Thanks Planet Rx for sealing my thoughts of mistrust for purchasing/ordering online! Plus, I have no inhalers to carry me through until my husband's benefits kick in!

I am in the same boat as are many others. I submitted an order and on the same day, they drew the money from my credit card account. It's almost been a month now and I have contacted them over and over to no avail. They basically have stolen $64.90 of my money. It's a shame that with so many complaints and people having money stolen that nothing has been done to stop this fraudulent activity.

Ordered $134.78 worth of products. I was told it was back ordered. I cancelled the order but never received refund. I have contacted their "contact us" and no reply. No phone number except for a recording.

My story is pretty much the same as everyone else here. I had ordered from planetrx.com in June 2011. My order arrived within about a week, and was perfect. I have ordered several times from drugstore.com, and have always been satisfied with them as well.

This time, I placed an order with planetrx.com on Aug 31st, 2011 for $68.15. After about a month, I waited because I've ordered things before from other sites that have been back-ordered and they've always come through eventually. I inquired using their system (email under track orders/customer service). Someone responded within a couple of days stating that my items were on back-order, coming directly from the warehouse. It could arrive on 2-3 weeks, but I could cancel my order at any time.

Since then, I have inquired 3 times, and received no response. I also called a few days ago (called the number to Place an Order), spoke to a live person and told her my issue. She told me to call back during business hours, dial extension 300, and they would be able to cancel my order. I have tried that, and gotten the same result as everyone else - automated message that never goes anywhere. When I dialed extension 300, it kept looping me back to the same useless recorded message, instructing me to the website, which now appears to have been downgraded to the bare minimum. Kiss that $68.15 goodbye! Frustrating!

My order was placed on 9-21-11 and my card was charged immediately. This seemed to be the end of this transaction. I had a bad feeling when a week went by and I never received any confirmation. It's now 10-23-11 and nothing. I have sent 3 emails asking about my order and have gotten no response whatsoever. I have tried to cancel, but nothing. I used my debit card, so the money is just gone. It's not just me having this problem, it's everyone! How are they legally operating? To take people's money with no intentions of shipping any product is fraud!

I placed an order on 9/23/2011 in the amount of $55.80 for Lantiseptic Skin Protectant. I have not received the order as of today, 10/21/11. I have tried to contact them via their order problem process. But all I get is an email telling me that their customer service department email is "unmonitored" and that I should use the process given to me in their order confirmation email. However, this does not work either. And today I see that many others are having similar problems. I have contacted my credit card company and filed a dispute for the charge. I would advise and encourage everybody who is having problems to do the same. We are being victimized too much these days!

Why are these people allowed to continue taking orders and money from consumers like me in the amount of $67.96 if they have no intention in fulfilling the order? I believe this would be a criminal act? No indication on their website that there are any issues with the company. I wonder what their dollar total would be for reneging on orders. It seems like they are still making money.

Joyce **

On 28 Sept 11, I placed an order which I was charged for the next day. Today, 18 Oct 11, the order is still "being processed" and has not been shipped. No one takes calls and my emails go unanswered. I called the number for new orders and talked to a live person, who took my information and said that someone would contact me. After finding this website today, I don't expect anyone to get back to me. I wish that I had seen this website before I got involved with Planet RX. What a scam! My next move will be to contact my credit card provider and dispute the charge.

I placed an order on September 23rd 2011 with my credit card but I haven't had any contact with the company. I emailed them repeatedly but got no response from them. This is the first time I am having trouble and I would like to hear from or get my money back.

I think that we are all out of luck. I am having the same trouble as everyone with an order. Then, I found this: Consumer Complaints & Reviews. It's lights-out time for another Web-based pharmacy. PlanetRx has stopped filling orders and is selling off its Website names and other assets. It's recommending its customers to switch to drugstore.com, the online version of Rite Aid.

Not too long ago, PlanetRx looked like trouble for bricks-and-mortar pharmacies. Its stock price hit a peak of $292 about 18 months ago. But by January, just before the stock was de-listed from NASDAQ, it had sunk to $.35 cents. Does this mean that consumers should avoid online pharmacies? In theory, there's no reason online prescription service can't work. For decades, AARP has mailed prescriptions to its members around the country, using fax and 800 numbers long before the Web became popular.

For now, the best strategy is probably to stick with sites that are affiliated with a bricks-and-mortar company. CVS/pharmacies' cvs.com offers lower drug prices online, with discounts up to 20 percent. There's no shipping charge and most shipments arrive in two to three days. Rite Aid's drugstore.com also offers lower prices online than at its stores. You can place your order online and pick it up at a neighborhood store.

To be avoided at all costs are the online pharmacies that offer "online examinations" and prescriptions. Many of these establishments are fraudulent and consumers have little recourse if their credit card information is misappropriated or their orders are not filled. Further, few of these operations accept insurance payments and consumers are thus hit with the full price of the drug.

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Like the others who have been scammed by this company, I placed an order which was immediately charged then placed into "warehouse limbo". They have no phone service. They gave no response to three emails I sent. And they will not let you cancel an order, even if it has not been shipped. I immediately put this into dispute with my credit card company. Do not do business with this company. You are at risk of being scammed!

I placed an order for my mom for 6 tubes of Fixodent on September 26, 2011. The total of $39.17 was posted on my credit card on September 27, 2011. The tracking lists no shipment as of October 14, 2011. I have e-mailed this company twice with my inquiries and have received absolutely no response. I tried calling their number twice, but all I get is a recording directing you to their web help desk. Like many others, I feel I have been scammed and will recommend that no one make a purchase from planet Rx!

I placed an order on September 9th, but I still have not received it. I emailed three times, but there has been no contact, no response. PlanetRX has had many complaints. Why hasn't there been some attorney general who started an investigation? Their website should be shut down. This company is perpetrating interstate fraud. Please shut down this company.

They took my money but never shipped my products. I can't get a refund, as they do not respond to my numerous emails. I spent over $115.00 and can not afford to lose my money. If they are shutting down, why are they still taking orders and people's money? What process do I have to go through to be refunded? They do not have a phone number where you can talk to an actual person and they don't respond to emails. I'm feeling helpless here.

I placed an order with Planet Rx on July 24, but it wasn't shipped for an entire month - August 24. Even after the long wait, the order was delivered incomplete. There was no contact phone number listed and it took weeks for a response to my email query. Three weeks ago, a notice was posted that the missing item would be delivered within 1-2 weeks. It has now been over 3 weeks and the item has never been received.

Thirty-four days in their warehouse processing and no one will return emails. Can't talk to anyone at the phone number given. I ordered on September 6, they charged my CC on September 7, and today, October 10th, still no shipment and no one has contacted me.

I want a refund.

I placed an order for a walker. My dad had a stroke and cannot walk without one. I assumed that it would arrive within a week because the last walker I ordered from a different company arrived after 2 days. I was wrong! Almost 2 weeks gone by, and it still hasn't been shipped. The credit card was charged immediately. The customer service number on the website tells you to email and no one to talk to.

Do not buy from this company if there is any need to get your order quickly or if you want to talk to someone after the order is placed.

I called the "order" number and told them to cancel the order since it still hasn't been shipped. I was told that it would take two weeks to credit my card. I will monitor that! They should not charge your card until they ship! What a horrible company.

These people are crooks and this whole website is a scam: www.planetrx.com. I placed an order on 8/7 2011. They charged my credit card for the full amount immediately and then did not ship. Then they cancelled the order. Then I get this ** email that stated "Thank you for contacting us. I am very sorry to inform you but we had to cancel your order. The items on your order are currently unavailable from our warehouse and we are unable to ship your order. Any charges made to your credit card will be refunded. Please use the link below if you have any additional questions or comments: View or respond to this ticket. If I can be of further assistance, please let me know. Sincerely, Tatiana, Customer Care Department, PlanetRx.com. Then, after numerous tickets submitted and numerous complaints, I keep getting the same lies from the pseudo Customer service ( which is just a ** system to stall customers who complain.)

On 09/12/2011 at 11:24 am, I received this from Daniel: "I do apologize for the delays with receiving your refund. The accounting department has received our request to issue your refund and they will issue your refund in the order in which it has been received. Please allow 1-2 billing cycles for the credit to appear on your credit card statement depending on your bank. Again, my apologies for the inconvenience this delay has caused."

It is now 9/30 and there is still no refund. I see that others have had similar complaints. I have requested a refund, but I feel that they are simple thieves. Now I will contact Visa and I will post a complaint on every board possible and YouTube as well. I see that many have had no response to their complaints either. Next a YouTube video complaint to warn the world about these thieves. They are thieves plain and simple. I will report them all over the web. And get my $50.00 worth of satisfaction giving them the bad advertising they deserve. Warning to others: Do not do business with PlanetRx.com.

I have fibromyalgia and need an extra large Salonpas patches on a daily basis. In fact, I use three to four patches a day. I ordered patches (not found at drug stores) on 8/30 and then ordered another on 9/9. It is now 9/30 and I have no pain patches from them. I had to order the third time for my pain, and this new company sent my patches in two days! It is absolutely impossible to get a response from them via email, phone, etc.

They immediately charged both orders to my credit card, causing me to add so much over my budget--I was charged extra fees. I am not allowed to dispute the charges now as Visa requires a very long period of time before I can do that. So, I can't win. I find it incredible that this business has not been shut down! I do hope that this site has the authority to help the consumer. Who goes to this site until after the fact? So, how are we to know which online pharmacies are reliable? Please help the consumers.

I placed an order in 9/6. I have not received it nor do they indicate that it has been shipped. After learning today that they cannot be reached by phone, I sent an email but the website says that it would take 3-7 days for them to respond. My order was worth $215 and their website says that I can't cancel it.

I ordered an item which sat in the "processing" bin for days. I emailed to request the status of the order but got no response. I emailed again to cancel and I still didn't get any response. I emailed to threaten rescinding charge through credit card but also had no response. Finally, I rescinded the charge and emailed them as such and still no response.

There was no telephone contact information that was provided. It was order through phone only. They do not respond and have a "Don't-care attitude" toward consumers. I will never shop at this scam site again. With all the poor reviews, why is this company still in business?

I placed an order on 9/14/11. My bank account was charged almost instantly. Since then, which is now 2 weeks later, nothing has been shipped. You cannot contact anyone and no one responds to your emails. I am out 63 bucks.

Over a week ago I ordered from Planet RX. I have written to them twice with no answer. I have never received an acknowledgment from this company that my order has been received nor have I received a a target date of delivery of my order. My credit card has already been charged. I will need to put this payment into dispute since this seems to be some kind of fraud or that is what it seems to me. The protocol has always been like this: when I order online, an email of acceptance or information that the item is not in stock at the time of my order is sent to me. Please inform this business, if it is legitimate, (which I question) that I will be putting this order into dispute. I think after all the complaints I have read regarding this online shopping site, they need to be advised of their poor policy of dealing with customers. Thank you.

I placed an order on 7/30/11. 1/2 of the order was shipped on 9/12/11. The other items I am waiting on are 5 bottles of "biofreeze". They advertised the product but don't tell you they are always out of stock.

I have contacted them several times. Each time it is a different story. They charged my credit card immediately, but can't deliver what I ordered. This is totally unacceptable service. I will gladly pay more in the future to insure I get what I order in a timely manner.

Thanks.

My company ordered a large order of Biofreeze from them on August 1, 2011 and we still haven't received the order or a refund despite repeated attempts at communication. Also, placed another order of Biofreeze with MyVitaNet.com on August 24, 2011, not realizing they were affiliated.

This order has also not appeared but they charged my account. The phone numbers do not let you connect with a human, so we have gotten no response from either company. Do not purchase from these companies!

I ordered a denture cushions for my father on 8/14. On 8/27, after I realized that the credit card had been charged, I logged onto their website to check on the status of the order. It states "warehouse" which explains that it is on back order. It is now 9/19 and there is still no denture cushions. I see that others have had similar complaints. I have requested a refund, but I feel that it is of no use as I see that many have had no response to their complaints either. What does it take to get this site shut down? How can they charge your account prior to shipping? They are a very unethical company and they deserve to be out of business! Warning to others: do not do business with PlanetRx.com.

I, like other reviewers, did not get my order shipped and found no way to make contact. No one responds to emails and they have no phone connections. That tells me--they don't want to hear from us. It also appears that they like to scam people for around $50.00 because they know that most people will not pursue legal action for that amount of money.

I ordered a product on 23 Aug 11 and was told that it would be shipped within three days. As of 9 Sept 11, it is still "Warehouse Processing." I sent them an email and they said that they would respond in 1-2 business days. It is now 6 days later and no response.

I placed online order on 8/16 and it was acknowledged by PlanetRx . As of 9/8, I have not yet received my order, although my credit card has been fully charged. I cannot reach a person through the website phone number. There is no response at all to my multiple e-mails. I've ordered from PlanetRx before with no particular problems. It appears that they are not set up to deal with problems.

I placed an order in July and I still haven't received anything. I was told 30 days ago that I would get a refund in two billing cycles but no one seems to be able to tell me what that means. All I ordered were needles for my dog's allergy shots, not anything complicated. They are horrible. I am contacting the pharmacy board and to report them. They need to shut down their website and quit ripping people off.

I ordered two inhalers on August 8, 2011 and as of August 23, 2011, I have never received my order even though my debit card was charged immediately. It seems like the same story with many others. What a shame. They are still allowed to do business without punishment.

June 29, 2011, I ordered 1000 Sodium Chloride Tablets and my credit card was charged $111.32. A month later, I received 1000 Sodium Bicarbonate which cost around $8.00. I emailed Planet RX and they apologized and said they would send my Sodium Chloride tabs right out. I never received them. On 8/22/2011, I again emailed them and asked for a refund of my money and I have not heard from them.

On August 1st 2011, I ordered a product from them and they billed my credit card the very next day but I never received my product and their website says that my order is in Warehouse Processing. This means that it supposedly is back ordered. They will not allow you to cancel your order and you cannot talk with a human being. They insist you use their website and say they will respond to your e-mail inquiries within 1-2 days but they don't do that either. My credit card should not have been charged until the order was processed.

These people are obviously scammers since they make sure you cannot talk to a person and they don't answer e-mail inquiries. I have contacted my credit card company about them and they will be looking into the matter.

I was charged $54.50 for an order that has not arrived nor do I know if it ever will, since they will not respond to inquiries or have anyone to answer the phone.

I ordered Scandishake calorie-rich for weight gain from PlanetRx.com and still have not received anything. They debited my checking account on July 31, 2011.

There is no customer service available except by delayed email. When I try to call in on the order number, it evidently uses caller ID and cuts off my call before I can reach a human. On July 27,2011 I ordered 48 of the same item. As of August 21, 2011, web site still says order being processed by warehouse. Ordersite, however, as of today still says 'item available'. I discovered my charge card was charged almost $300 a month ago. I have used this company before, one time they shipped one wrong item, the two are correct. It was resolved but I would advise you not to order from Planet Rx.

I dealt with this company for the last few years. Something must have happened because my order, which was paid, for over a month ago has not been shipped. Trying to reach them by phone is impossible. They do not accept calls. You get a recorded message. When you file an inquiry through their website, no one responds. I would urge everyone to not do business with this company. I might be out over $50.00 for this order, but believe me that I do not intend to go down without a fight, or some legal action against them. Please, be warned. Don't deal with PlanetRx!

I ordered a product on July 16. It is now August 1 and still nothing has been sent. They do not answer emails nor send any e-mail confirmation. I should have known something was up then. They also do not answer any email queries at the Help Desk nor will you be able to contact them by phone.

All it says is "still at warehouse" and I was not allowed to cancel the order. Also the shipping fee was twice the amount of the product! I can't reach a live person. I'm so screwed. This place should be shut down especially after seeing all these complaints.

I made an order of products online with this company. Little did I know that there seems to be a lot of complaints on this website. I became suspicious when no confirmation or tracking email was sent to me. I tried to call but they do not have a live person and I could not leave a message. I tried to email them but the system does not let me. So I called my credit card company and they are now in the process of disputing this purchase. I was even given a "confirmation" number at the time of my transaction.

I ordered the product and received confirmation. They have not shipped the product, and will not respond by phone or email.

I am disabled and thought I could order "supplies" online and have them delivered. I did once and it was OK. I tried again on 7/9 and never heard from them.

I just kept checking to see when to expect my order, and it kept moving the shipping date without notifying me of the delay. I tried to cancel but couldn't and so I waited until they finally "said" on my order that I would get a refund. Never sent me an email!

I placed an order in February 2011 that blanked out before it could be sent so I resubmitted the order in a second form. Both orders were apparently sent anyway for a total of $220.20. Unfortunately, the ordered product was incorrect and both shipments had to be returned. They were gift orders and the recipient had to process the return.

She followed the rather extensive return guidelines and returned the product through the USPS at the beginning of March 2011. I never received the credit to my account. I have contacted the company numerous times through customer service and left contact information for them to contact me. All I get in response are rote, generic information letters that just indicate that the return has yet to be processed.

It has been six months since this process initiated and I still can not get a live response to my concerns.

I ordered two Olay Pro-X Face Lotions; they charged my credit card, and claim that their "warehouse is processing" my order. I tried using their "Help Desk" and "Account Status" tabs, and calling their 1-877-617-5263 customer service number. The "Help Desk" and "Account Status" just gives you a form to submit, but there is no way to actually submit it because it just keeps going around in a circle on the website.

I tried to cancel the order; again, I just keep getting some tabs with no way to actually cancel the order. The customer service number just directs you to visit the website and take care of it there.

I ordered items and immediately, my credit card was charged. There was no confirmation if the order was processed for over one week. Most merchants do not charge credit card until products are shipped. I was very inconvenienced, and have to request a charge back from the credit card company.

I ordered from Planetrx.com on 5/22/11. They immediately charged my credit card, and confirmed the order by e-mail. I never got a shipping notice, so I checked online and was told they would ship on 6/8/11. This order has not been shipped as of today, 6/21/11. I informed my credit card company and put the order in dispute. You cannot reach these people in any way. Believe me, I have tried. They should not be in business.

I ordered $55 worth of items on March 22nd 2011. They immediately debited my bank account and sent me an order confirmation email. So far so good. Several days later, I had not received a shipping confirmation so I tracked my order on their site and found out that they did not have some of the items I ordered and would not be able to ship them until March 31st -- nine days later. I tried to cancel my order but their website would not allow it. I received a response saying "can't cancel order, order in warehouse?" I cannot contact a live person by phone and their website simply sends you on a wild goose chase.

At this point, I haven't lost anything as they apparently did finally ship my items but I will not receive them until April 5th which is 14 days after ordering. I would never intentionally wait two weeks for an online order. There are too many other retailers I can deal with who don't wait nine days to ship.

My credit card was charged twice for a single order. I first learned of this when I received my credit card statement a month later. When I called to complain, the number listed on my credit card went directly to a voice mail system that only provides a website for complaints. When I used the website, though, it refused to process the complaint because it was more than 30 days after shipment.

I called the listed number again and pushed a random extension number. I received a voice mail box for Ellen ** and left her a message that I intended to sue the company in California for fraud if I did not receive a return call and an immediate refund. I will post an update if I hear back.

This online company only communicate online and through a strange "wizard email". I am still waiting for oxygen tubing which was ordered on 2/18/2011, and I paid extra for fast shipping. They will not communicate with me by phone and there's no way to track the order. There is no confirmatory email either. I am contacting my credit card company today to express my belief that this is a fraudulent company. Now it's too late as i see numerous mentions of this company with similar problems on the net.

I have ordered from Planet Rx in the past without problems. I am an international customer, and in order to estimate shipping cost, must put items in the shopping cart, as there is no shipping calculator. At that point you can place the order or delete the items, like any other online merchant. As said, I have done this in the past without problems, and have placed 2 previous orders with them with complete satisfaction.

This time I went to delete the first item because the shipping charge was too high, and instead of deleting the item, the form placed the order, thanked me, and charged it without authorization to a credit card I had previously used. Within a FEW SECONDS, I found on the order form the button marked "change or cancel order", clicked it and got a message saying it was too late; my order was being processed! Then I received a confirmation email that showed no items on it, just a shipping charge for $27.40. I emailed the company with the details of their malfunction, and a copy of the blank invoice.

They sent me back a filled in copy of the order, admitted there was an error, and asked if I still wanted to cancel the order. Within 49 minutes of them sending me that email, I replied saying, "Yes, please cancel. I will order later when I have additional items to make the shipping charge practical". Next day, I get a shipping confirmation, and notice from my bank that I have been charged. I emailed Planet Rx back asking WTF is going on. They wrote back saying there is nothing they can do. The order was shipped, and if I want to return it I should click on the "return wizard" button. When I did, I got a "404" message that the web page is no longer available.

I am absolutely shocked by the unethical business this company is conducting with a previously satisfied, repeat customer. Their system screwed up; they admitted it, but still shipped and charged the order without my consent. Furthermore, they had no authorization to hold my credit card info from previous orders. Their entire website is designed to place orders with no way of changing or canceling. I don't know when they became so unscrupulous, but it is inconceivable to me that they can continue doing business in such a fraudulent manner. After researching this and other complaint websites, I see many others have been screwed in the same way. They are absolute thieves.

PlanetRX shipped wrong items, I then mistakenly did not ask for refund, but asked that they ship the correct items. They again shipped wrong items, and then when I asked for a refund, they instead issued a credit and not for the amount of the error, but after making me pay for crap I threw away.

On December 20, 2010 I placed an online order with PlanetRX and provided credit card info. As part of placing this order, I set up an account with them. The order appeared to go through. However, I did not receive a confirmation email. I checked my credit card online and saw there was a charge against the account from PlanetRX.

I logged into my PlanetRX account, which indicated they had no record of an order. I tried to find a phone number, but could not find one at their website. I used their "Contact Wizard" and sent 4 messages. I have never gotten a response. Silly me, I should have checked the company online for service complaints, because now I see there are plenty of problems like mine.

I don't understand how a company can continue to have an online presence, charging credit cards, taking orders from customers, and then simply saying those orders don't exist. Big lesson learned here!

I placed an order on line for an item posted as "in stock" on 11/14/10. My account was debited the next day and web site promised delivery within 3-7 business days. As of 11/30/10, item has not been rec'd. I went on line to check and it seems the item is "out of stock" and has a new ship date of 12/2/10. I spent 30 minutes trying to navigate the "contact us" page.

No phone numbers, addresses, only stock questions and answers. Kept getting a pop-up telling me I could complete an "order problem form" that is attached to my order confirmation, but could never find this form. I was never notified, despite them having my e-mail, that my item had been delayed. Most reputable companies do not charge you until the item is shipped and keep you informed of any status changes. I hope I get my items, but I will not order from Planet Rx again.

I can not stop the auto-delivery. I have emailed with no response. There is no phone number on the website to call.

I ordered a product from Panet RX online. I did a print screen to copy the transaction receipt. I did not receive a confirmation e-mail and started to think that the order never took place. The charge appeared on my account today. Just like with any other online transaction, I wanted to get the status of my order. All I had was an order number which was totally useless without an account and log in information. That is when I experienced the 'Contact Us Wizard' which turned out to be a technique to keep me from contacting Planet RX.

The 'Contact Us Wizard' did not give a phone number, e-mail address or any way to contact Planet RX. It kept looping back to a page that was completely useless without a known and working account log in. I finally discovered the phone number on a page not associated with the 'Contact US' interface. It was after hours, and the automation disconnected without a chance to leave a message.

I became frustrated and started using the 3 call options to try and ask someone for an e-mail address. I've never seen an online company hide their e-mail address! I spoke to a, seemingly, automated customer service agent who would not give me the e-mail address. All I wanted to do was send the order number and request log in information associated with it. I don't know if the company is crooked or not, since I haven't yet seen whether my order is being shipped, but I know that their interface has thoroughly isolated me from human contact.

They never fulfilled my order. I got initial confirmation email, then nothing. The tracking function of web site was useless and there's no way to talk to a live human about the problem

I was in the process of modifying quantities in my order and the order was submitted when I selected a different number from the drop-down menu. Too late to take it back. It went immediately to processing and could no longer be modified. Items were back ordered for two weeks but they charged my credit card immediately and refused to cancel my order. I tried calling the number but it refers you back to the website and does not accept the messages. Subsequent attempts to call the number were disconnected with no answer at all.

PlanetRx sells consumer goods online. I ordered 3 items on sale with free shipping. PlanetRX charged my credit card immediately. I followed up when items were not received after several days. I checked my order online and found the items were back ordered with a new ship date over a week later. I was never notified. I followed up again and again they had changed the date farther out. This continued. They kept changing the ship date to later. I believe they simply do no wish to honor their advertised price. I ordered 3 items on sale and also qualified for free shipping. The items I ordered are widely available from several similar businesses.

I believe PlanetRx are deliberately avoiding fulfilling my order because I only ordered discounted items and qualified for free shipping. I have contacted them by email and received responses from Chaz. The responses are always vague. They give a new ship date and then change it to a later date. This has happened 4 times. There is a complaint report with the Federal Trade Commission with Report #27423322. Planet RX continues to advertise online the same products they keep telling me are out of stock.

These same products show as in stock on their web site and they keep telling me they are back ordered. I believe they are practicing bait and switch' hoping consumers will buy other products instead of the discounted ones or in addition to the discounted items. I reiterate, they charged me immediately for out of stock items. They need to be stopped from these bad business practices. Other consumers have similar complaints to mine. Planet RX takes orders and charges customers and then does not deliver.

I placed an order on July 2, 2010. As of today, July 14, 2010, I have not received my order. I've reported the problem. I have not received a reply. They withdrew the money from my account the next day. I have called and pressed all options but I cannot talk to a live person. They just direct you to their site. Do not order from this company.

Update of comments left about a month ago.

Planexrx has still not refunded my money. It has now been almost two months since they debited my account for an order I did not place. I just wonder how many times they have done this to other people. It's a real shame that a company is allowed to transact business this way. Do not trust this website with your orders.

Checked on a price for an item on their website. You are asked to put in credit card info to see the shipping charges. I decided NOT to purchase after seeing total cost with shipping and purchased the item on a different website. About a week later I noticed that PlanetRx had debited my bank account for the order I did not place. I never received an email confirming order or indicating they shipped my order. I went back to their website and discovered they showed an order in progress for me. The order was "sent to the warehouse" for shipping and shipping date was scheduled for about another week away.

As I said, I never received ANY correspondence from them via email that I had ordered this item. Even though I never placed this order I decided to just wait for the shipment anyway. When the shipment date arrived they changed it to another shipment date. Then they changed the shipment date again. At this point I emailed them and told them to cancel the order. They responded 3 days later and said once it is referred to the warehouse it can't be cancelled. I wrote a rather long and terse email to them insisting they cancel as it was obvious the item wasn't in stock and never was and they never should have charged my account in the first place.

I recently received an answer from them stating that even though they don't usually cancel an order already sent to the warehouse they would cancel it and send it to accounting for confirmation. About a week later, another email from them saying it was cancelled but it may not show up in my account for up TWO BILLING cycles. All of this for an item I did not place the order for. I just entered the requested information into their system to check on the shipping costs. Look out for this company as they are obviously playing with customer's money. I still don't have my money refunded and it's been over a month since they debited my account without my authorization.

Place an order on 5/12/2009 and they sent the wrong one. Sent the incorrect medicine back and they sent the incorrect medicine a second time! Now trying to get my money back, back they don't answer their phones or respond to emails.

Ordered 4 packs of Cepastat lozenges, 20.51$ with shipping on 5/2/09. Money was immediately was taken from my credit card. "My account" on their site said:"Order shipped to warehouse". Me: through their contact form on 5/12/09; 5/18/09: "where is my order?" No response. Tried to call several times, phone was busy.

5/22/09 9AMET: I called again. Exactly the same 20 minutes of music. (Is there a method here?) A man picked up: "Customer service" Me: "Can you check up on order number 936325?" After 2 minutes of silence and some noises phone hung up.

I am out of 20.51$. I came accross Planetrx on 5/2/09 through BUY.COM which questions their usefulness when a consumer wants to distinguish between good merchants and frudsters. I wasted a number of hours and a lot of aggrevation on this.

I placed an order on May 5th. It is customary to receive an email confirming your order and when it will be shipped, but I never received one from this company. I never received an email saying it had been shipped so went online to see if my credit card had been charged and it had been ($129.54). So I went to the Planet Rx site to see if they had filled or shipped my order. Neither had happened. I tried calling their office but cannot get anyone on the phone. I just get a recording saying that someone will be with me shortly, but no one ever came to the phone.

This all made me very suspicious so I Googled PlanetRx and saw your the Consumer Affairs announcement that PlanetRx is no longer filling orders. This was a real shock. So why are they "taking orders" if they have no intention of filling them. This is intentional fraud. If they have no intention of filling orders then they should have to shut down their website.

I checked the price of a product, but to get the shipping amount it required I put in a credit card number. The shipping was insanely expencive, so I did not process order, I ordered from Drugstore.com instead. A week later I get a shipping confirmation for them (no order confirmation, or any warning) so I called right away. The man apologized and said the order had not shipped and he would stop it and refund my money. Today the order arrived. Now I have to try and get my money back, no one answers their phone, and getting a refund that includes the crazy high shipping will be impossible. What a scam.