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Florida PharmacyFlorida NY |
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Kathleenof Westbrookville NY (6/24/03):
Went to pick it up today, and was told by front cashier they couldn't get it. She gave no explanation why and could not answer any of my questions. I asked why I was not contacted, she couldn't answer that either. I asked to see the Pharmacist so I could find out what the problem was. He was on the phone. I insisted on waiting. He kept me waiting 40 minutes, and I was certain he was avoiding me. He was very vague in answering my questions about his inability to get the medication. I asked if he had ordered it, he said yes, but it didn't come in. I asked when it would, and he said it wouldn't. I asked why, and he couldn't answer the question and said he couldn't get the medicine. I asked if they still make it, he said he is sure they do. I asked why he couldn't get it then. He couldn't answer me. I asked if there was another medicine similar. He said he didn't know. My frustration is building at this point because I feel he is not being truthful. At some point, he said he didn't know what that medicine was. I said when I had come in last month to see what I could get over the counter that was similar to the prescription Guifed while I waited for an apointment with my ENT, he produced a bottle of Guifessen and showed me that Sudafed non-drowsy would be the nearest in active ingredients. Which I purchased while I waited to see my ENT. Guifed is pretty much the same thing. (Perhaps generic) Why would a pharmacist tell me he ordered something,when he didn't know what it was, and that he couldn't get it, but didn't know why. All of those statements contradict each other. I feel perhaps insurance reimbursement rates had something more to do with his not getting this medicine...or something I can't begin to conjure up. Now, I have a "crazy" call into my physician to find out if I need to get a different medicine. Meanwhile, this is the medicine that works for me, and I have to call around to see if there is a problem in getting this medicine elsewhere. I feel as though people are in jeopardy utilizing this pharmacy. |
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