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Express Scripts

Rosalinda of San Francisco CA (01/09/09)
I ordered a 3 month refill of a prescription. It arrive on Dec 12 with the plastic bottle inside crushed and the pills spilling out. The bottle was not packed in any protective bubble wrap or in a box: Just a plastic bottle in a thin plastic bag. The bag had holes in it.

I called Express Scripts on Dec 15 and spoke with Cheryl. She said the prescription would be replaced. she transferred me to a pharmacist to get a return package label. I waited on the phone for a pharmacist for almost 45 minutes and was then disconnected. I never received a return label and they did not send a replacement. On 12/29/08 I called back and spoke with Ashely and then Alicia. They said the prescription would be replaced and I would be sent a return package & label. I was given the reference #36823091.

On Jan 4, someone named Ernest left a message on my VM telling me that a return package label was being sent out and they would not replace medication without receiving that. today is Jan 8 and I have received nothing from Express Scripts regarding this matter. I will have to have the prescription refilled at Walgreen's for a higher price.

Brad of Cleveland, OH December 30, 2008

Brad of Cleveland OH (12/30/08)
1) did not recieve benefit cards for 6 months. Then the type is so amall you cannot read it. 2) called corporate office in St. Louis, as customer service says they do not have a phone number, wow a corporation with out a phone, no wonder they have so many problems. 3) told i could not get refills at pharmacy, oh yes I did get them. Seems Express scripts is in dire need of cash and if they dont document anything it never happened.

Phone calls from machines. Promises to get money back from long distance phone calls I had to make, yea right sent them copies of the bill months ago of course nothing.

Zeretha of Kingman, AZ December 11, 2008

Zeretha of Kingman AZ (12/11/08)
My wife uses a perscription drug and cannot take a generic and needs the real drug. Our Doctor sent them numerous letters stating this and sent them perscriptions for the real drun not to use generic drugs. Well I got this generic drug in the mail and sent it back to them. I called them and was told we would have to petition our medical benefits provider to approve the real drug. Well we never went that route and I discontinued the drug with my Doctor.

The point here is two months prior to them sending me generic drugs in the mail I requested that they do not send me anymore perscriptions. Now in Dec they charged my credit card 238.39 for a perscription that my Doctor never authorized.. i called them about it and was told once the drug is sent out its against Federal Law for us to accept them back...So now we had to report this as fraud to our bank and will be getting our money back.

But I dont think it is right for this Express Scripts to operate in the background and make unauthorized charges to peoples credit cards. They later claim that they sent letters to you for you to cancel a fill order in which they clearly had never sent me.

If you were a previous customer of Express Scripts and no longer use their services beware and check your credit card statements, because they will sneak in there and scam unauthorized charges to you.

Because of Express Scripts telling me lies of needing arbitration with my Insh Provider I was not getting my needed medication and had many episodes of medical issues. I think Govt should step in and regulate these type of Companys better.

Gene of Fort Smith, AR December 2, 2008

Gene of Fort Smith AR (12/02/08)
Express wrongly decided I was not qualified to order meds. Once they learned they were wrong, they gave me the run around by telling me the meds were in the mail. I filed a complaint with the Department of Defense IG. Yesterday Express Scripts would not refill a prescription that had 2 refills remaining on the bottle to be refilled after 11/17/2008. They claimed the prescription was out of date. It was their bottle. It is impossible to have such a bottle unless they made a mistake. Either they lost my later prescription or they made a mistake on the bottle. I am pondering what to do about this. Clearly they lose too many prescriptions. Perhaps a class action.

The result was that I went without diabetes medications for about three weeks and blood pressure meds for one week. I spent 35 years in the military eventually commanding a three billion dollar provisional wing. I have never known the DOD IG to do its job. Of course, in this case nothing was done. I hope to accomplish two things. First, I want the only true government FW&A fighter to investigate the DOD IG. That would be the GAO which works for Congress. Secondly, I want Express Scripts dropped as the Tricare drug provider.

Randy of New Philadelphia, OH November 16, 2008

Randy of New Philadelphia OH (11/16/08)
I am retired military. I ordered scripts and received poor service. I wrote letters about the poor service. I then mailed more scripts & they have been lost.

Because of my complaints my account & my wifes account have been locked. I attempted to reset & both are still locked. I can not get scripts. I take 8 and my wife takes 4.

Joe of Avon, OH November 8, 2008

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