Complain about a product or service

Express Scripts

Charles of Hayesville NC (02/03/09)
Unbelievable!!!...that's all I can say at first viewing this website and the number of complaints, many of them recently, about Express Scripts. My biggest complaint with ES is their inefficiency and boobery, oh, and not to mention how they LIE! I found that to be a common complaint of what I have read so far. One of the biggest lies, by the way, is their claim that you cannot return a medication they have charged you for because its against Federal law or even State law for that matter.

What is illegal for them to do is to RETURN YOUR MEDICATION TO STOCK for further use on another customer. They can take it all back and credit you but they will have to destroy the medication you return its that simple and its a matter of customer service. I have proved them wrong several times and thusfar have not lost a penny to them, just time and aggravation. Most recently they changed the formulary so that with my plan a branded product has a copay of 85 for branded formulary items and 160 for branded non-formulary items. Sure enough I check the formulary that is attached to my plan and the product is not there.

Could they have called and notified me before filling and sending it?...no way baby!!! So upon inquiring about another of my medications that is brand I did not find it on their formulary, but they looked it up and told me it was 85 copay and would send me a formulary list. Well lo and behold! The formulary they sent me had 2 drug items for which they charged me 160 each...that's 150 OVER what I should have paid according to the formulary they sent me. Will I be calling them? For sure I will. Don't let them bully you or stall you. Complain, complain, complain. Write your congressman or senator. And please, whoever you are, please spell PRESCRIPTION correctly (its not a perscription or a subscription). You will appear more informed and sound more intelligent to whomever you complain.

Henry of Mandeville, LA February 2, 2009

Henry of Mandeville LA (02/02/09)
In November of 2007 my wife received from AARP a letter with the information that if you wanted mail order service contact Express Scripts. She was under the impression that this was the new way of ordering her prescriptions thru the mail. She had been using another co. prior. Again, thinking that this was the new way of ordering, she sent in her prescriptions to them. Along comes the medication in the mail with a bill of 249.97. Medication was returned to them stating that we had Medicare Rx and we never paid for medication prior.

Express sent the medication back to us saying that the order was placed correctly. AARP gave us no help in resolving this nor did Express Script help. I complained to Express duning serveral phone calls. I received a return call for Ernest ? who claimed to be the senior billing recover. I have tried to call him back on three times. Keep getting his ans. machine. Left my number each time with no return call from him. On the bill that we receive, I call the number listed on top. AARP recorded message anwsers. If gives no mention of Express Scripts. At this point AARP gives me no help resolving this matter nor do I have a number to call Express.

Do to the miss-repersentation from AARP to use Express Scripts, I keep receiving a bill for 249.97. Lucky for me we did not give our Credit or Debit card to these people. No mony out of my pocket and no mony to Express. They wont' work with me - they can write off this payment from me.

Lorraine of Toms River, NJ January 29, 2009

Lorraine of Toms River NJ (01/29/09)
On 12/31/08 I payed for my prescriptions on line with my debit card. On 1/16/09 I sen in 2 prescriptions to refilled and asked to be billed for them. Well low and behold they used the debit card without my permission. They said that if I don't call to remove it they use it. Well no where on the website does it state this.

Because of the above my checking account had 2 withdrawals not paid and I was charged 70.00 for insufficient funds. Had they not done this I would have been fine with my checking account. I feel they are responsible for the insufficient funds. It took me 3 hours to get them to credit this from my account and bill me.

James of Canyon Lake, TX January 21, 2009

James of Canyon Lake TX (01/21/09)
Express-Scripts allegedly has published written information to pharmacies with my toll-free number on the documents. My office is being besieged by faxes from consumers trying to fax Express-Scripts.

We are a year-round firm and this has been an ongoing problem for over 6 months. I am unable to contact anyone at Express-Scripts. When I call their CSR number, it's always a third party who works for Express-Scripts who cannot help. I have today filed a complaint with the Attorney General of Texas regarding this. From what I find on the Internet, there are many complaints as far back as 2005 on the net. Today, I have received 33 calls on my 800-number. Their website shows the Board of Directors, a smooth-looking bunch to say the least, but not one has a contact number in St. Louis or elsewhere. GOOD LUCK...

Suzanne of Brookfield, IL January 19, 2009

Suzanne of Brookfield IL (01/19/09)
What a racket! I have had the same experience as others have described below. My husband's company has chosen this firm for prescriptions and we must use its service or pay full retail price for prescriptions. I first requested my refill on 01/05/2009. To date, no prescription. Every time I call, I get a run around. Their response seems to be standard: I can let you know in 24 business hours [eg, THREE DAYS!!!!] when you can expect your prescription to be processed and You can go to your local pharmacy and get a month's supply. I can not go to a pharmacy and get the refill, as retail cost is about 700 for the month's supply. I am beginning to suspect they string clients along so they don't have to fill the prescription.

I have been without my prescription medication for over three (3) weeks. No indication when I will receive it. This prescription is to treat depression and anxiety... THIS IS NOT HELPING!

Rosalinda of San Francisco, CA January 9, 2009

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