Complain about a product or service

Express Scripts

Rebecca of Edenton NC (03/27/09)
Express Scripts would not transfer prescriptions from previous pharmacy. Have not entered a number of refills properly. Have lied about missing information on prescriptions (thank goodness I kept copies). Mislead me on the reasons my doctor was required to call them (to confirm the non-existent missing information). I could write a chapter on the deceptive practices of this company and have only used them for a few months. Who is regulating the mail order drug companies?

I am unable to perform my job properly without the prescribed medication. The risk of my operating any type of vehicle without my prescribed medication is risky, so each time they play with my prescriptions they are putting anyone on the road with me at risk! I can't not drive and give up my employment based on their incompentence!

Sharon of Indian Trail, NC March 24, 2009

Sharon of Indian Trail NC (03/24/09)
Unfortunately, my husband's company switcth to Express SCripts on 1/1/09. He tried to order his medication online, mistakingly order another medication for my son that we did not need or that was authorized by doctor to order and Express Scripts had sent us 90-day supply and have now charge us for this medication. Spoke with 3 different reps to resolve order before it was shipped and they were eager to blame patient and my son's doctor's office for the error. Doctor's office has no record of them requesting authorization. I actually received that request AFTER they shipped and billed ud for medication.

I also have found out they contacted my local CVS pharmacy and got patient information regarding my son's medication and this is how they practice their buisness. When you switch to them for benefits, they are allowed to look up your past medications with your previous pharmacy, then supposedly on your behalf they contact the doctor and get an authorization to refill. This letter is written with verbage to look like it comes from the patiend.

My son is 4! and he did not write this letter. They are misleading the doctor's office this way. They get the doctor's office to authorize the maximum refill, then ship it to patient and then bill then. This is NOT eticial. I spoke w/Diana, Chelsea and Deb at Express Scripts and they still deny given us a refund for the medication! DON'T USE THIS COMPANY IF YOU DON'T HAVE TO. THEY LACK in customer service and ethics!

Economically we've lost the money do to their shady practices. I've also suffer emotional anxiety in dealing with this company with has increase my stress level.I can't sleep and I'm extremely upset that the reps at this company will not honor a refund and accept their mistake.

Rubert of West Olive, MI March 14, 2009

Rubert of West Olive MI (03/14/09)
Wifes company changed insurance companys on 1/1/09. This entailed using espress scripts for medicine prescriptions.(wife is primary insurance carrier)  I am a bed ridden person who depends on my medication for relief of pain and other problems. I can't get my medication from this company and now my insurance demands that I use them.

Alexandra of Danvers, MA February 16, 2009

Alexandra of Danvers MA (02/16/09)
I have had numerous problems with Express Scripts. I have not stopped using them because I am Diabetic and refuse to pay 3 copays instead of 1 for my supply of medicines. I take a total of 7 perscriptions. They are not competent as a company to handle perscriptions. This time I was trying to get a renewal of a usual prescription filled. I selected to have Express Scripts contact my doctor. No such luck.

When I tried to call Express Scripts, I got transferred around in interminable circles, listened to a scratchy, defective telephone system, cut off, etc. For two days I tried. The Express Scripts site said the doctor had not provided a new prescription. I finally called my doctors office and they had not heard word one from Express Scripts. Express Scripts LIED. While I was on the phone, the doctor's office confirmed that they had successfully faxed over a prescription DAYS earlier.

I finally gave up after numerous fruitless calls to Express Scripts, including returning a message at 4 pm to call a number... NO ANSWER. I had to wait all weekend to call. I finally called Blue Cross this morning and actually spoke to a helpful person who confirmed after checking that the prescription claim had been processed by Blue Cross and was in process at Express Scripts. It still says the same thing on the Express Scripts site. NO progress at all. By the way, the first request on the Express Scripts site to contact my doctor was on February 6. It is now February 16. Someone needs to do something.

Let me name the ways this has affected me. Anxiety, fury, NUMEROUS annoying phone calls I had to make from my cell phone at work! My blood pressure must have been through the roof. I am fed up with Express Scripts and exhausted and disgusted with a system that is totally broken and worse than useless to the people who need it most, their customers.

Jamie of St. Johns, MI February 13, 2009

Jamie of St. Johns MI (02/13/09)
On 1/21/09 I requested my medicine by phone and was given a confirmation. I received a letter dated 1/27/09 from Express Scripts. They did not process my order because, according to their records, my coverage had expired. I contacted Express Scripts and Ceridian who adminsters my Cobra benefits. Ceridian claimed that I was paid through 1/31/09. Ceridian also sent an e-mail on 2/6/09 to the eligibility department at Express Scripts claiming I was in good standing.

Since the 6th I have called Express Scripts many times, including today. Today, 2/13, I am still showing inactive in their system. Also today, Ceridian is sending a second e-mail stating that I still remain in good standing. I have also contacted the Dept. Of Labor who suggested I contact my former employer, Toys R Us. Because I am no longer employed they do not handle the administration of my benefits. Ceridian now is responsible. I will, contact Express Scripts early next week to see if they have received the second e-mail. If not I will, again, contact the Dept. Of Labor.

I have not been able to receive or take my medicine for the last three weeks.

Charles of Hayesville, NC February 3, 2009

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