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Express Scripts

Jennifer of Hanover PA (11/14/06)
My sister in law and I have the same name, I am Jennifer B and she is Jenny B. We both use Express Scripts. We work at different places but both in the same town. She has received prescriptions from them with warnings about its interaction with a drug I take. Now I have a charge on my credit card for one of her prescriptions. I have been calling Express Scripts now for 2 months trying to get this charged reversed to no avail. They are ridiculous!

P. of Wells, ME November 5, 2006

P. of Wells ME (11/05/06)
I changed jobs, and my new company uses Express Scripts to fill ongoing prescriptions. When my doctor sent a prescription for Cymbalta to Express Scripts, they did not ask whether it was a new prescription or an ongoing one -- it was new to them, but I have been on it for more than a year. Instead of Cymbalta, Express Scripts sent fluoxetine (generic Prozac). Since the generic name for Cymbalta is duloxetine, it was close enough that I did not catch the substitution until after I had taken two of the pills. No one called me to ask if this substitution would be OK. My doctor was called, but was given to understand that Express Scripts had communicated with me. The result was that I took an inappropriate psychoactive drug without properly tapering off the previous drug.

I became very weepy and irritable, and began having suicidal thoughts. I lost sleep and performed poorly at my job until I caught the error and the right medication was provided.

Carole of Lancaster, PA October 23, 2006

Carole of Lancaster PA (10/23/06)
I had been taking a prescribed 10mg dosage of Lipitor for one month. Sent medical prescription for Lipitor 10mg dosage to Express Scripts from physician. They sent Zocor 20mg. for one month. Change was made without authorized contact to me BUT with separate letter stating why they denied request and lengthy statement of appeal process.

It necessitated my return to physician to obtain another prescription for Lipitor. I believe a Congressional review of the practices of Express Scripts and their income from Medicare should be investigated. Also the quality of pharmacists should be investigated.

Robin of Salt Point, NY September 1, 2006

Robin of Salt Point NY (09/01/06)
Prescription came with lid off and medication capsules destroyed. Called express scripts and was told they would send a replacement and, with replacement, a fedx return label. Did not receive either. When I called back, I was told I needed to mail back damaged meds first. I pursued with pharmacist and was told I needed a brand new script. I was told express scripts would need to receive back original damaged meds, then they would request script from doctor, then replacement would be mailed. They stated there was no way to expedite. In their system, they have stated, patient returned prescription because generic. Nowhere in their records do they indicate the meds were damaged because the lid was never put on.

I asked that they correct records to state the reason for the return is damage. They stated records couldn't be changed. One of my early calls, CSR stated that I was not the first person that day to call because the lid was not put on, and meds were damaged.

 Summary: 1. Lid was not put on meds. 2. CSRs do not know procedure for replacement 3. CSRs do not know written script is needed for C2 prescriptions. 4. FALSIFIED records 5. Unwilling or unable to correct records known to be false. 6. Still unresolved; still waiting for prescription.

Ram of Sacramento, CA August 19, 2006

Ram of Sacramento CA (08/19/06)
i sent my 4 prescription medications and sent me only three. when i tried to check with them,, express script stated, we may not have received your priscription. after 10 minute of argument, they we will check into this matter. after two weeks no answer-- absolute negligence.

Gary of Gautier, MS August 5, 2006

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