Express Scripts

No matter what, they can never fill the prescription sent to them. They have one excuse after the other. This company wants to advertise that they are merging. They need to worry about their own customers before screwing the new companies' customers. If I could find my medication in my state at a local pharmacy, I would not recommend this pharmacy to anyone. They have no idea what is going on at any time. They never have a correct answer and do not care about customer service or the health of any of their customers. They need to be investigated by the DEA, FDA and Osha. They have no way of tracking any prescriptions and to George Paz, who wants to brag about his company, you need to take a long hard look at a real company like FedEx. They could show you what customer satisfaction and how to keep track of important health medications since your company has no clue what they are doing at any time. I am sorry, but this is the worst pharmacy ever. Medicare, please look out for the elderly, sick and disabled. This company does not care, except for the almighty dollar.

This company has been incompetent forever. They gave me medication that did not work 3 years ago. I got some samples from my doctor of the same medication and they worked. At that time, they sent me a mailing label to send it back. I asked for my money back and they gave it to me. I told them I would get mine filled at the local pharmacy from now on. I also told them that I saw on CNN that some guy in Florida had some huge bins of RX for Express Scripts that sat in the trunk of his car which was parked out in the sun! No wonder none of their RXs work.

Well, fast forward to 3 years: the economy is bad, so I thought I would try them again with just one prescription. Of course, they did not work. I asked for my money back and offered to return the meds. This time they didn't want the medications back, but told me that they would give me my $30 back. I had the RX filled at my local pharmacy (and it works) and told Express Scripts that I would only use retail from now on. Then yesterday, I received a statement from Express Scripts in the mail showing a $30.00 credit on my account. I called them because they were supposed to credit my credit card.

I talked to 3 different people all the way up to a head supervisor who said, "No one will give you your money back. You only got the 'courtesy credit' from the pharmacist because he filled the prescription correctly." I was furious! Why would I accept a "courtesy credit" if I was never going to use Express Scripts again! The supervisor even read off to me the notes that said that the client (me) was going to go retail for my RXs from now on.

For your information, New York State stopped working with Express Scripts because of all the problems with the company. Fraud allegations (Pennsylvania Attorney General Corbett Announces Multi-State Settlement With Express Scripts. Harrisburg, Pa., May 27. **. 2008-05-27):

On August 4, 2004, New York State Attorney General Eliot Spitzer filed a lawsuit against Express Scripts alleging that the company had kept tens of millions of dollars in drug rebates owed to the state. The suit was filed in the state Supreme Court in Albany County. The lawsuit further claimed that Express Scripts had overstated the cost benefits of switching to certain preferred medications. In 2008 the company settled the lawsuit, agreeing to pay $9.3 million to Pennsylvania and 28 other states to resolve claims of deceptive business practices. As part of the settlement, the company also agreed to change its business practices and pay up to $200,000 in reimbursement to patients.

I am now going to contact my husband's insurance company rep through his employer. They need to know how inept and fraudulent they are.

A nurse from my doctor's office ordered a prescription by mistake, when the doctor had taken me off that med. I went back and forth with Express Scripts and the doctor's nurse, regarding the payment for this mistake for over a week. To no satisfaction for me, I was told that it didn't matter who made the mistake. I had to pay the ninety dollars. Finally, after calling Express Scripts and talking with Keith ** and Susanne (a supervisor in the pharmacy), I felt they understood my situation. And Keith **, a customer rep said he would credit the full amount on my bill. I would like to express my thanks to both of them for their compassion.

My husband has had five operations on his back which has left him in severe pain. He is under the care of a pain specialist who prescribes his medication and the monitoring of it. Last month, in April, Express Scripts took over two weeks to send his meds which they finally sent on April 25th. Yesterday, we received a letter which stated that they were in receipt of his new prescription that his doctor had sent and since it is too early to fill the prescription, they would start the process on June 6th.

I called Express Scripts today and was informed by a pharmacist that this was true. They had reviewed the amount of medication my husband had received over the past year and feel it has been enough. I reminded them since the prescription is only for 30 days, he will run out of meds on May 25. This leaves 12 days plus the days it takes for them to process, which usually takes about 10 days. I asked them if they have the authority to change a physician's orders and she said yes. They don't know the patient nor his pain level. They also told me that we could get another prescription from the doctor and take it to the pharmacy. That's all well and good except it costs $50 more there. Nothing is ever resolved with this company. Unfortunately, this is the company that city employees have to use. Hate it, hate it!

Last year, I enrolled our household in the Express Scripts' mail order pharmacy program. Thinking this was a good move on our part to save money, speed up our refill filling process and to save driving to our local pharmacy, we began the mail order pharmacy process. Were we ever wrong. Over the last months, we have had refills sent that were not ordered or ready to be filled, mistakes by Express Scripts requiring them to FedEx a refill and now the last straw of the camel's back. Without my approval or knowledge, CVS took it upon itself to do an automatic refill of one of my prescriptions. As a result, this prevented Express Scripts from sending my automatic refill as the insurance had already been billed for the CVS.

When I called Express Scripts, they informed me this was beyond their control and I had to contact CVS to get this resolved. I did not understand as Express Scripts informed me they could see the CVS transaction in my file, but did nothing to do anything to inform me of the CVS action. I personally contacted CVS about this issue and the pharmacist informed me she had no idea how this happened. There was no record of the transaction in CVS' computer nor did they have a current phone number for me. This is a who-shot-John issue. No one wants to assume responsibility of their actions, which leaves the customer, me, with no refills. The major pharmacies can pirate a past customer's account at will with no recourse. I understand Express Scripts is a contractor to TRICARE in the matter and I would like to file a complaint to their contracting officer in this matter. I am sure this is not the first time this has happened. The system is broke in this type of matter.

They continue to deny my coverage that it says I have. I pay first and they are supposed to reimburse me. They are always saying that the National Drug Coverage Number is wrong, but it is the same from every pharmacy. I finally, after hours of rude arguments with them, get it covered. But at about 8 hours of arguing and waiting, several denials, I just can't take it anymore and am getting rid of Blue Cross who uses them. I will never again use an insurance company that uses them for reimbursement. Their employees are rude, and the whole company just wants to make money by wearing you down to the point that you just let it go and don't get paid back for it. I will get my $90 back, but this is the last time. I am done with this company. They are making record profits out of denying coverage to rightful people that should be covered. Yeah, I would like to sue them. Pain and suffering or just to get back the $90 they owe me.

By WHP rules, I was forced to call Express Scripts before being allowed to refill my prescriptions. I have a heart condition and diabetes; thus, my prescriptions are very important to me, especially my Coumadin and Actos, which I am told to never skip. I called and was told I would save quite a bit of money by using them, so I agreed under the stipulation that there would be no automatic ordering so that I could control my debit account and not experience overdrafts, and that I could get a final refill of Actos, of which I only had a 5-day supply remaining. The Express Scripts rep told me that I should call 2 weeks before needing the refills and that I could indeed get my Actos filled at CVS.

Four days later, I began receiving unsolicited refills on drugs of which I was not out. The Express Scripts rep had never asked how many I had on hand of each drug, so Express Scripts had no idea what I needed. They just began shipping without my authorization. The next day my wife attempted to pick up my Actos at CVS and was told that I could not have the refill because I had been given a 90-day supply by Express Scripts. Thus, I went 4 days without my Actos before the refill finally arrived from Express Scripts.

I then contacted Express Scripts and spent 45 minutes, talking to three representatives before finally reaching the person who had authority to stop my participation in their plan. I was assured that I was "un"-enrolled.

Last Monday, April 9th, I received four letters from Express Scripts stating that four prescriptions were currently being processed and prepared for order. I then called Paula ** of ABA Insurance and emailed her scanned copies of the letters. She then informed me on the 11th that the matter had been resolved and I would not be receiving any additional orders. When I arrived home that night, one of the orders (that I did not order) was in my mail. In addition, they had debited my account so not only did they not remove me from their system, they also kept my debit card number. I informed Paula of what had happened and we both realized the order had been in process.

Today, April 17th, there was a voicemail on my office system from an Express Scripts computer stating that the order placed on the 16th was in process. There was no phone number included for stopping the order. I am just beside myself with this company, but then I think that is their business model. Make it impossible to change to another supplier by controlling my medications. Well, I've had it. Express Scripts has cost the above mentioned entities thousands of dollars in lost time and production.

Worst coverage options - I have a 10 month old that just received a prescription from a specialist. No Express Scripts approved pharmacy is located in my neighborhood (unlike the ubiquitous Walgreens that are close by) and the inconveniently located pharmacy that will take Express Scripts can't have the prescription filled until tomorrow afternoon. I wasted an entire afternoon off of work, traveling from pharmacy to pharmacy, and my child still doesn't have his meds.

I had to give up Walgreens because of them. Then I had to deal with CVS, which is 15 miles away. CVS lost all of my information that I gave to them and they do not carry the medication that I need! It should be my decision about which pharmacy is best for me, not yours, Express Scripts! I also had to deal with their website when I lost my card. They never sent me a new one this year. After 30 minutes of searching through their website, I sent them an email. They wrote me back 2 days later saying my HR office needed to help me with this and not them! And now I have to pay HR $2 if I want my cards replaced! Argh!

I normally didn't have the problem of needing prior authorization. I am prescribed with Suboxone and withdrawals are fatal, painful and disorienting feeling. I'm dealing with mental anguish and distraught due to phone calls daily worse than a telemarketer. The 72-hour emergency supply was stumble upon by me. Walgreens, then US Script and then my unprofessional enemy type of psychiatrist because he has partial fault in the whole deal anyways. I couldn't sleep for ten days due to mental anguish. On top of that, I had to pay out of pocket which runs 17 dollars to buy just one! So when you have to take two each day, you do the math!

I was told last May that I had to use mail order after using express scripts at CVS for 10 years. My estranged husband has this benefit through his employer ARAMARK. My prescription history was used at a divorce hearing then subsequently used as a basis for a Competency Hearing which cost me $10,000.00 but was dropped 10 minutes before the scheduled hearing when I dropped a lawsuit I filed. Two days ago, I was told by express scripts that my husband was the only one authorized to view my prescription history. CVS keeps filling 10 day emergency prescriptions because the pharmacist there who is kind enough to call each time told me that the prescriptions were in the mail.

I have not had all my medications at one time consistently in the past 6 months which contributed to my health decline and hospital admission where I needed two blood transfusions 4 months ago. The side effects from not taking dosages consistently range from convulsions to heart arrhythmia to psychotic episodes. If this is not criminal, then we do live in a third world country and not America. Spitzer was the only AG with guts to go after these corporate criminals. I spent 45 minutes today on the phone with 3 people who had no clue 3/16/12 at express scripts. Finally a woman said that 3 of my medications would be shipped express. I heard that 3 weeks ago.

I will certainly join a class action suit in PA. Many drug patents expire this year, leaving a wide margin of pharmaceutical companies focusing on the bottom line rather than the customers' health or at best, to prolong your life until you can sue or end up in the hospital from the side effects of not getting it consistently. Physicians also may lose a valuable perk offered as a result of patents expiring including vacations, pads of paper, pens and free teaser samples to get you hooked. Unfortunately, this may strand a lot of us who survive on these medications in the dust, literally.

In closing, there is no information safe at express scripts. The IT department is simply not equipped to place your health records safely anywhere automated, hell, the truth is, I don't think everyone is connected at the same time to a computer. I challenge you to get a friend or relative to act like you and call Express Scripts to access your info. It's fairly easy.

I was given wrong information. I was told that I had to enroll with home delivery. My insurance company told me that I didn't. I called back and opted out and cancelled any prescriptions. However, my local pharmacists could not make my medication because I was still in the system. It took me four phone calls and one week without medication. No one had the right answer and I am still waiting for information. One problem is that I am without medication and suffering the side effects from withdrawal.

I am leaving the country for 90 days on April 9. I need to refill my medication on April 1, and I have enough refills on the prescription to cover me until I return on Jul 10. My doctor suggested just filling four months. I will see him just before I leave and as soon as I return. Express Scripts limits scripts to 30 days, but will allow a 90-day prescription for travel. However, getting 90 days on April 1 means I will run out of medication 10 days before my return. And it will be 11 days before I will be able to refill at a pharmacy due to late arrival. It is bad enough that they know I will run out and don't care and have no way to allow those 11 extra days.

But what their "patient advocate" told me to do was fill a one-month amount and then return one week later to ask for 90 days. I had to discuss this at length with her and then with a supervisor, because although they were telling me to do this, they were unwilling to put in the notes that I would be able to pick up a 90-day amount one week after the 30-day amount. They kept saying "We're noting that you can get a 90-day amount due to travel," and I kept pointing out the short time between the 30 and 90 fills and that it has been my experience with Express Scripts that you cannot refill that soon.

Finally, after my 10th insistence that she answer the question, the supervisor admitted that if I did as they were instructing and fill for 30 days at the end of March, I would not be able to go back for the 90 days before leaving on my trip. So instead of the already egregious practice of making me purposely run out of meds for 11 days, they instead would have had me run out for over 70. It seems like that was their goal--to save the company three months of meds and in turn risk my health.

If I did as instructed by the "patient advocate," I would return the day before my trip (Easter Sunday) to find Express Scripts would deny further refills and I would leave for my 3-month trip with two weeks of medication. As a physician, I am horrified by the lack of professionalism. The leaders of this company should be ashamed.

Back in January I contacted Express Scripts to find out more about there services. They asked if I had any Rxs I would like them to contact the doctor about to transfer to their pharmacy. I ask them to contact Dr. ** for two medications, Vesicare and Estrace Vag Cream. Then I received a call from Gloria, Dr. **'s nurse, asking why I needed this fill again as I had just seen the MD and he wrote for a 90-day supply. I told her this was a new pharmacy plan where I could get my medication from cheaper. But, actually, I ask their office not to refill the Rxs, as I really didn't need the medications any longer. So they said no at my request to not authorize any med refills.

A few days later I received a phone call that was a recorded message asking me if I wanted them to continue requesting the medications as my MD has refused to fill the scripts. I push the no option for them to stop contacting my MD. I also followed up with a phone call on 2/8/12 and spoke with a "John" from the pharmacy reporting I no longer want the medications filled. My MD reports they continued to get requests every week- 2/9, and another on 2/13, and on 2/18 and was finally signed off by Dr. ** on 2/20. I never spoke with MD again. No reason to. I had cancelled the request back on 2/8/12. On 2/28/12 I received the medications. Express scripts claims they see no such request. They had no explanation how it never was cancelled.

I refuse to pay for medications that were cancelled. How many times are they allowed to contact an MD to request medications? If they admit they have a phone message they send out to clients, why are they not responsible for the answer the member gives to stop requesting medications? They show no record of my canceling the medication request, yet I know I did. So?

Please contact my MD. Dr. ** asked to speak with Gloria and she will tell you they initially refused to fill RX. But when they were continually badgering my MD, he finally had the RX filled not remembering I asked them not to fill. What about their records? Why do they show no record of my contacts? I will not pay when I know these medications requests were cancelled. I will not deal with this company again!

My company keeps telling me I have to use Express Scripts for meds. New York passed a law that they cannot do this unless it is a union program, which it is not. They say they can do it because they are self-insured. How do I know they are self-insured? I never heard it before. And what difference would it make?

My ex-wife can call anyone in their company and gain access to my and my current wife's medical history. She can also change payment methods and personal info. She did so last by talking to a pharmacist assistant. For a number of years I have had this problem. I've dealt with numerous supervisors and even the security/fraud dept. I have the names of 11 different people working on my problem.

I was even told at one time that there was a special password required to access my account but now found out I was deliberately misled so I would go away. I discovered this when my ex-wife again accessed my account and changed things, a couple of weeks ago. And still I get the runaround about this issue.

On February 8th, my doctor called two scripts in to Express Scripts for my blood pressure medication, and I have not received them as of 2/27/12. I have been calling Express Scripts, checking on the medications, and all they can tell me is that it was mailed on the 14th of this month. They also told me to check with the post office. I did that, and they said they never received the shipment. I had to call Express Scripts twice, to get an override on a ten day supply of my medicines. I think this is poor customer service on their part. This is dealing with my health.

My son's doctor changed the dosage of his asthma inhaler, but Express Scripts rejected the claim through a local pharmacy because it is defined as a "maintenance drug", which meant, it needs to go through their mail order pharmacy. After waiting a month to get his new medication, the package was opened, and crushed to the point where the inhalers were broken. After speaking to their customer service, they sent out another package, supposedly via FedEx, but it took another week. The second package was crushed as well, but not as badly. A few months later, I ordered refills of the same medication and again the package was opened and crushed. I reported both incidents, and I haven't heard anything back, and this was several months ago. Clearly, mailing prescription drugs poses a significant security risk to the public, yet we are forced to use this method by Express Scripts. As a consumer, I should have the right to buy prescription drugs through a local pharmacy rather than being forced to go through the mail.

Express Scripts sent me 2 rounds of an RX that I called them 4 times and have told them I am not on that RX anymore. Don't send it to me. In December 2011, they sent me a shipment and on top of it the RX is on recall. Last week they sent me another round of the RX after I specifically have told them I am not on that RX anymore and don't send it. I am not paying the $18.93 they say I owe them. First, because I told them to cancel the RX. Second, because the 3-month supply is on the recall list. Third, my doctor called them and told them they need to refund me as I am on another RX and they should see that in their system.

Duh! They say they are going to send me to collections. What? Try to send me to collections and find out what happens. It won't be pretty. Express Scripts customer service ** also. The people are so rude. They need to take some classes. Either I get my account credited or Express Scripts is going to have an issue on their hands.

I take medication for sleep apnea. I sent a new prescription for my medication, and the medication was shipped on 2/5/12. When I did not receive the medication by 2/16, I called, and they assured me they would re-submit the order and send it by FedEx and I would have the medication by 2/21. I did advise them at this point that I was out of my medication.

I called again today, only to find out that the order still had not been re-submitted and that it would take another 3 to 5 days to send out. They sent the original medication to **; however, they have my correct address on file. This happened about 3 or 4 months ago as well. When I asked them why this is the only medication that seems to get lost, they stated they didn't know. They told me to have my doctor call the local pharmacy to request a 10-day supply, and they would notify the pharmacy to override the request.

When I went to pick up the medication today, the pharmacy informed me that the insurance company would not accept, because Express Scripts billed me for the 90-day supply that I did not receive. I called Express Scripts and was then told I had to have my doctor call them. I have called them about 6 times over the past couple of days and spoken to supervisors and managers, and no one was willing to help. They kept saying there was nothing they can do and you have to wait for the order to process.

Today, I spoke with Yolanda, and she stated she would try and expedite the order. I am not too optimistic, as that is what I was told by the agent I spoke with yesterday as well. I spent over an hour on the phone today. They left messages on your phone, stating "your order has shipped." And then a couple of days later, another message stated "your order is processing," then you get another message stating that "your order was delayed." They really need to find out the correct status of the medications prior to leaving a message.

I can't imagine if they have my correct billing address on file, which they confirm at the beginning of each phone call, how they can ship the medication to the wrong address twice. Then when I asked them to credit me back for the missing medication, they gave me a hard time and told me that the refill cannot be added back to the prescription. If no error occurred on my part, why should I be charged with a refill and have to pay. They are the worst company to business with, and I have been a manager in Customer Service for almost 30 years.

As expressed by another complainant here, I had terrible trouble getting a refill for a must-take prescription. The process dragged on for 5-6 weeks and my doctor repeatedly re-faxed the prescription yet they said it was not received.

They continue to provide disappointing service. Their robot calls you with information that is not clear, at all hours. I'm so tired talking to an automated voice that knows nothing. My one prescription had one refill left, the bottle said. Now I find out it has not one refill for three months, but one refill for one month. So now I have to go through the long process of calling my doctor, having them fax the new prescription in, and how do I know it will be received or I will spend weeks bugging them about it? Why shouldn't I move my prescriptions to Target or Vons and get the $25 bonus? They can call the doctor and get a refill, rather than make the poor (usually sick!) customer do all these. There is no service going on at Express Scripts. I do not fault the staff when you do talk to a person--it is the people in charge of policy and patient care that need to get a clue before everyone vanishes to alternate pharmacies.

I ordered 4 meds with plenty of time to be filled and shipped. When I checked online for a status of my order, I noticed they sent my meds to the wrong address. I have been using express scrips for 10 years. Lived at the same address for over 10 years. How they got an incorrect address is a mistake they made internally and had nothing to do with me. I have called 3 times for an update and/or resolution and each time I have called, I am on the phone for more than 20 minutes. Each time they tell me they are working on it. As of today, 21 days later, I still do not have my meds. The meds come from 3 different docs, and so far I have had to have one of them call in to a local pharmacy to have it filled. This process took 20 minutes on the phone to pharmacy, 20 minutes to doc, 20 minutes waiting at the pharmacy. The whole thing has been very frustrating.

My health insurance uses Express Scripts as their pharmacy manager. I take medication for HIV, and cannot skip doses, because the chance for resistance is too great. The HIV medicines have to be ordered from Curascript, an Express Scripts Company. In January, while I still had plenty of medicine, I ordered a 3 month supply of Viramune. On their website, they had the status, as they were contacting my doctor. Finally, the status said they couldn't get hold of my doctor. At this point, I called my doctor, and they sent in the fax for the order. I called their customer service, and they flat out lied, saying the prescription would be shipped within the next week. Last week, I called, as I am getting dangerously low on medication, and they said they never received a fax from the doctor. I called my doctor once again, and the lady in my doctor's office was very helpful, and volunteered to call Curascript for me, and see what was going on.

They actually lied to her, saying they just received a fax a day ago. She went ahead and made the order once again! Now, I am less than a week from running out of HIV medicine, and I am sure at the earliest it will be shipped is Monday, so I am going to have to go to my local pharmacy, and get an override from my insurance company, just so I can have enough medicine to get by, until my prescription finally arrives. Express Scripts is incompetent, and I seriously wonder how many deaths they have been responsible for, because they don't seem to care at all if people get lifesaving medication. I really have no clue how their employees sleep at night, working for such a dirty company!

I just got a new job and changed health coverage. Express Scripts now handles my mail-in prescriptions. I am absolutely amazed at how bad the web site is. Nobody seems to care one way or another. When I told the person I spoke to on the phone that "yes, I will run out of medication (after 3+ weeks)", the response was "you need to get a prescription from your doctor" like they didn't have one!

It's the worst web site ever! I just spent two hours trying to get in. That doesn't include the time I spent on the phone. Did anybody think to list on the site to drop the first three characters of your member ID or does everybody have to go through this?! Oh, yeah, if you put in your SS#, it puts you through a little dance - nice touch! It doesn't matter; I still didn't get in and my order won't be delivered for another week for a total of three weeks and this is best case. I still can't get into the website.

Yesterday, I was told by my doctor to discontinue use of a prescription that I had had on automatic re-order from Express Scripts. I called them to discontinue the order, and when I received the prescription I called them to find out how to go about returning the prescription. They are now saying that they will not take the prescription back because they have to be notified before it is mailed.

For the past 2 weeks, I tried to fill an order, however each time I called ES, their computer system was down. Finally, I got through, made a payment, and the order was supposedly filled, only to find out a few days later, that the order was still in the processing department. My doctor is currently on holiday, so it is impossible to get my medicines filled at a local pharmacy. ES have no care for the customers. They were very unsympathetic. Over the course of 2 weeks, I spoke with 8 representatives which includes 3 supervisors, and this situation remains unresolved.

On Jan. 24 Express scripts mailed 5 of my wife's prescriptions via USPS to a UPS store. They never arrived. Express Scripts asked that we wait until Feb. 6 to ensure the shipment is lost. It is now Feb. 12 and Express Scripts has still not shipped the replacement orders. We have called everyday to try and get the replacement prescriptions sent out. We have failed. Every day we get a different story from Express Scripts. As of now we are totally out of my wife's medication and all Express Scripts can do is say "We are sorry, there is nothing we can do." We have called the doctor to assist with the prescriptions and Express Scripts has blamed the doctor and everyone but themselves. Meanwhile, we have no medicine and no way of obtaining medicine. I will wrap this up by saying that Express Scripts is a complete joke of an organization. I wouldn't let my dog get his prescriptions from these people. Be afraid. Be very afraid.

I was told that I would not be covered for my prescription as Anthem Blue Cross was "reviewing" their coverage of my prescription. This is a prescription they have always covered. They will evaluate my prescription based on the ingredients of the prescription. Read this as denial of coverage and discrimination as they cover ED meds for men.

Express Scripts refuses to acknowledge that they are at fault for incorrectly filling a subscription. My cardiologist faxed a prescription that clearly specified that the generic form--which has always been filled for me in the past (at about $10)--was OK. Instead they sent the specific form of the medication and charged me $320. I sent them the copy of the original prescription, but they claim that the box next to the words "do not substitute" did not appear on Express Script's copy. This box would have been checked had the doctor not want the generic. But because they say the box did not even appear (a problem with their fax machine?), they sent the specific medication because all they say they could see was "do not substitute". They will not budge and have been rude. It's hard to take a $320 bill instead of $10 when I am on a fixed income.

I am an active duty military member. It was suggested that we use Express Scripts for medications that are taken for chronic conditions. This was supposed to be economical, take some of the burden off of military treatment facility pharmacies, and more convenient for the patient (me). Three weeks ago (1/19), my prescriptions were sent to Express Scripts. Nine days ago (1/31, I received a phone message stating that my three prescriptions were being processed. Today (2/9), I received a phone message saying my prescriptions will be processed March 9.

I called Express Scripts to find out which message was correct since I will run out of one prescription on 3/1. I was transferred to three people. Each time I had to repeat name, ID, situation, etc. I also got three different totally different answers to my question. Finally, I told them to cancel all of them and I will return to the MTF pharmacy. I seriously doubt that any of them put the cancellation in the system and if they tried, it was probably incorrect. Now the burden will be on me to schedule and get back in with my provider, then the burden will be on her to go in the system and fix Express Script errors, and then the burden will be for me to wait for an hour at the MTF pharmacy.

Before ending the discussion, I asked for the customer feedback process. I was told that express scripts don't have any but I could call the TRICARE number and ask for a patient rep. Then I was given the Tricare for life number (which is incorrect). I believe that Express Script got this government contract based on all sorts of promises of competent and effective service but once the contract started, we received anything but that type of service. Of course, Tricare is probably raving about how good it is because if they told the truth it would reflect badly on their poor contract management. I am sickened by the waste and abuse of American tax dollars. Shame on Tricare, shame on Express Scripts.

I cannot take generics. I've tried three and have had hive-type reactions to all. Even though my physician has tried twice to get Express Scripts to fill the needed medication, because he knows of my allergies, Express Scripts has denied both times and I am now they are forcing me to take bootleg medication. I will be contacting OPERS from which has contracted with Express Scripts and inform them of this problem of businesses playing with the health of patients for the dollar.

This is an update to my complaint yesterday I would like added to my initial complaint or at least listed below it. Please only post below this paragraph. Thanks.

"In regards to my dissatisfaction with my customer service with Express Scripts, I was so angry I figured out how to email the CEO of the company. Within 24 hours of sending that email, I received a phone call from someone on behalf of the CEO apologizing for the situation and to inform me that a $263 in house credit has been placed on my account with them that will be used on my future prescriptions.

They did again confirm that this was a courtesy for the lacking empathy on the behalf of the agents I spoke with and that the system is currently not capable of contacting the customer on such issues but is something that may be addressed in the future. As a suggestion to everyone, if you have a card on file with your mail order pharmacy, you may want to call and set a maximum charge limit in which case they would have to call you before charging more. It may slow down the dispensing of your script but will keep something like this from happening to you."

On Monday, I attempted to refill seven RXs online, all of which were expired. For some reason, they allowed me to request them to fax a request to my MD to refill 2, but not the other 5. I made that request and then called them, requesting they send a fax request to my MD for the other 5, which they said they did. I did not see my RXs in the cue after several days, so I called them on Thursday. They stated they had not heard back from my MD. I requested that they re-fax the request and then I contacted my doctor's office. They informed me that they had already faxed in the request for the 7 meds on Tuesday when they received the original request. I asked them to re-fax them, which they did.

On the following Monday, I still did not see the meds in the cue, so I called Express Scripts (ES) again. I was told the same thing and given a call-in number for the pharmacy for my doc to call. I relayed this information to my doc's office, and they tried to call and got a message stating the inbox was full and they could not leave a message. So they again faxed the RXs.

I am running out of meds now. I called back ES Tuesday and was told my doc could either fax or call in the order, but they would not call him or his office under any conditions. I was furious. They take no responsibility for their broken system. I called doc back on Thursday and was told they had fax confirmations to ES that ES continued to deny receiving. But my doc said they would re-fax and re-call.

On Friday, my doctor's office called me back and told me they still could not leave a message, because the inbox was full but they again faxed the request. I called ES and asked for a supervisor. I was told the RXs were not received, so there's nothing they could do. I was given the runaround, and they said it's not their fault. And they would not accept any responsibility for their broken system or call my doc's office which was getting ready to close for the weekend. I called doc and asked to fax again, which they did. I checked on Monday to see two duplicate orders of all 7 meds!

Put these villains out of business. They have no role in medicine, if they are not willing to take responsibility when they place themselves in the middle. They are stealing people's health and money. What has to happen to shut them down?

Express Scripts is a crooked organization that has no care about customer service. My physician made an error and wrote my script as dispense as written for Lotrel (a common blood pressure medication), which for some reason is not on the formulary list. Now, considering that I have had Express Scripts fill Lotrel with the generic in the past, one would assume that they would question the script or alert the customer; they did not. I received my script at the cost of $293. That's $213 higher than what I should have paid for the generic. This is some of the most moronic, self-absorbed pile of crap I have ever dealt with from any company that is supposed to provide any level of customer service.

The answer was to appeal my medical insurance, which I plan to do post haste. In addition to this, I dealt with the robot customer service center at a second-tier escalation and received zero level of empathy or sense of concern or let alone an understanding that their system is crap. They are also forcing all of their members to use the mail-order system instead of local pharmacies, which means I am forced to deal with their stupidity. I never had this sort of issue with Walgreens. In addition, this is just one more fine example of how Obamacare is ineffectual. Starting in August, everyone can have free birth control, sterilization, or morning-after pills, but screw the person who needs blood pressure medication.

I am totally disgusted with the switch to CVS. They are higher priced than Walgreen's, rude and disrespectful to their customers and do not have a 24 hour store. I was all but called a liar about the price for my medicine, when I questioned about the price because I never paid the high amount at Walgreen's. They gave me the wrong meds in one bottle and the wrong mg. in another. Thankfully I checked everything because this had also happened to a friend at another CVS This is not acceptable. I have considered other pharmacies but there is no drive-up. Please work out an agreement with Walgreen's!

This was my first time using Express Scripts to fill a prescription. I initially called Express Scripts to get price quotes on different medicines before getting a prescription from my doctor. The representative quoted me a rate of $68 for 3 months of use for the type of medicine I needed. Before sending in my prescription and money, I checked their website just to verify that it would be $68 to fill 3 months. Which their websites quoted me the same price as their representative.

I received an email about a week later letting me know that my order had shipped. Another week went by and I never received anything. Express Script's website said to wait for up to 12 business days to receive the order, which I did. After 12 days I received another email notifying me that my prescription had shipped again. I assumed they shipped to the wrong address and they had corrected the error. After another 12 days had passed and I received no medicine, I called customer service. They let me know that they shipped to the wrong address twice and fixed the problem in their system.

By this time, I was a little annoyed because it's been over a month that I have been unable to take my medicine because of their error. They then let me know that for a 3-month prescription, their rate was now $220 instead of $68 because rates can change within the matter of minutes and it's not their responsibility to notify the customer of this change. Which I realize rates can change but tripling a price within the matter of days and not notifying the customer is completely unreasonable and no company should be able to get away with that practice. I worked with the first representative who tried finding me a better rate on my prescription.

At one point she asked me why I take the medicine which I feel like is personal information and is something that should only be discussed between myself, my doctor, and a pharmacist (all of which she was not). I then asked to talk to her supervisor because at this point I was disgusted and want to cancel the entire order and find a different pharmaceutical company to work with. I was then put on the line with her supervisor. He informed me that I can't cancel the order and must pay the $220 even though they shipped to the wrong address twice and quoted me rates that were 1/3 of what they were now charging me.

His demeanor was very harsh and at one point said it was my fault and that I am locked into paying $220 no matter what (even though I still haven't received any medicine from placing my order well over a month ago). I am absolutely disgusted with this company and their representatives. I am contacting my insurance provider to let them know of this incident and to see what my alternatives are. I don't know how express-scripts is legally able to get away with this.

Over the course of several years I have repeatedly called customer support and requested that I not receive notifications via automated telephone calls to my home. These calls are far too many. Most of the time they come at the most inconvenient times. I am of poor health. It is essential that I get proper rest. Many, many times I have been awoken by these phone calls. I know what you're thinking. A simple solution is to go to the Express Scripts website, access my account and set my preferences to be notified via email. What a wonderful idea! That makes so much sense. However, I have done that! Still, the phone calls continue.

In as much as setting my preferences at their website to receive notifications via email is useless and in as much as calling customer support to request, again and again, that I not receive notifications via automated telephone calls is of absolutely no use. I came up with a solution on my own. I obtained an additional telephone line that would be used exclusively to receive the automated notifications without an inconvenience and/or awakening me. Then, I changed the phone number at the website. Problem solved... not! I am still receiving notifications via automated telephone calls to my home. At the old phone number no less! What is the website for? I am totally confused! Is Express Scripts looking for a lawsuit?

Doctor placed order through mail to Express Scripts (ES) on 1/09/12. I received a letter from ES on 1/17/12 indicating that on 1/11/12 ES had notified my doctor of ES address for mailing of prescription. I checked ES website on 1/19/12 for order--no info on order. I called my doctor on 1/23/12 to check on prescription; they said they would check with ES. They checked with ES. ES stated they had no record of me in database and requested new prescription be mailed. Later on the same day the doctor received fax from ES requesting address and birthday verification for prescription they had received (one mailed on 1/09/12). At this time I had to request a one-week prescription from doctor at a cost of $35.00 for 12 pills.

I checked the website again on 1/24/12. There's no prescription info. I called ES and was assured there was no prescription on file, none received. So I called doctor for a 30-day prescription and requested local drugstore to purchase additional medication as ES had not received my now overdue prescription. Checked ES website again on 1/25/12. The order was there with a receiving date of 1/19/12 and a begin processing date of 1/25/12. Called ES to request refund for $35.00 and why order did not show on up on 1/19/12. I was told some code was missing from prescription but got no answer why this was not explained to me the day before. I had the same problem the last two times I have had to order from this mismanaged company. You need to mail in a prescription for a class II narcotic and then it is mailed through the US mail to your mailbox. 180 days of class II narcotic pills sitting in your mailbox--how stupid is this? This company needs to be shut down now.

I went online to make a one-time payment to these people and entered my credit card (The only way to do so) and not only did they take the money I authorized, they automatically (the same day) drafted my next amount, without sending a bill to me. So, my account took that hit, an overdraft hit and one extra overdraft hit for each item I authorized outside of them after they took the amount. Worst company ever.

Express Scripts badger members to go to mail order prescriptions. I was recently dropped for unknown reasons. The mess with Walgreens was the last straw, a total inconvenience. Medical prescriptions do not belong in the mail!

You have yet to get to me one prescription. First order was ordered on 1-12 for two prescriptions. Second order was 1-19 for 2 prescriptions and since the second one had an order for $150.00, you managed to ship that ASAP. I want a refund on my $150.00 and I will send the medicine back unopened. I do not want the $150.00 Estrogen Cream. This is insane. What type of customer service are you running? I was called on two different occasions to verify shipping address. Apparently, your customer service department was not given the correct tools to do the job correctly. I spoke to a manager yesterday who promised to call me back by the end of the day and of course, no call. I will be filling a complaint with the BBB and insurance industry.

I had used Bill Me Later for a couple of transactions back in July, 2011, to do mail order. When I tried to use it again, even though I have a Bill Later Account in good standing, Express-Scripts told me they couldn't authorize it. I said, even though I had was in good standing with Bill Me Later and Bill Me Later sent me a message stating "As of 01/21/12, we do not see a declined transaction on your account. This may mean the information entered at the time of your purchase did not match what is found on your Bill Me Later account. Please verify that the information on your account is current. You may also want to check the merchants' website to ensure any saved billing information matches your Bill Me Later account information. If you are receiving a decline from Bill Me Later you will receive an email notification within 24 hours. "

Express Scripts, you are a joke.

I sent in a prescription on 12/28/11. When I called two weeks later they said they needed a diagnosis code. My doctor's office called 4 times, left messages and was refused a call by a pharmacist. As of today, 1/23/12, they have claimed to still never get in touch with the doctor's office. They promised call backs that never happened. Doesn't matter what supervisor you talk to. All they do is say someone will call you back by a certain time. My doctor's office is open every day. It would take less than 5 minutes to call and get the info they need. I have been on this medication over 7 years. Obviously, all they have to do is look but that would be too easy for them. Unfortunately, I'm stuck with this company if you have other options take it!

My company changed insurance companies on Oct. 1, 2011. The new insurance uses Express Scripts to cover their prescriptions. I paid full amounts for prescriptions Oct.-Dec. 2011 and then in Jan. 2012, I met my deductible and the insurance's tiered drug cost was to start. When I filled a prescription on Jan. 10, 2012, it was only filled at half the amount, but no notice was given that this was a change in the allowable amount. I saw the prescribing physician on Jan. 17, 2012 and she wanted to increase the dosage.

When I tried to pick up the additional prescription and to fill the second half of the original, I was told that the review board at Express Scripts did not feel that I should take more than one pill a day of this medicine. It is for depression. My doctor contacted them as did my pharmacy. Both were told that I should get by on the 1 pill. I can purchase them without my insurance without any problem. When I asked what further I could do I was told to file an Appeal telling them why I felt I needed to higher dosage. I am not the doctor. I am the patient just trying to get along as best I can. No one was available since it was a Friday evening so I am in limbo.

Negative hundred rating. I can not get the medicine since November and I have spent over one hour on the phone and several calls. They lose orders from doctors and have employees that tell you that it is no longer on the market and call back later and find that is not true. It is available! So if I have a stroke since I can not get meds in a timely manner. Medicine for life and validation that medicines that patients take on regular basis should be available as needed. Also, if companies discontinue medicines, the patient needs to be notified well in advance of the prescription expiring so the patient can work with their doctors. They are living patients out in the cold. You wonder why there are so many malpractice law suits. Express Scripts is worse than any doctors I have had to deal with.

I went to Rite Aid to fill a prescription. When I went to pick it up, I found out it had been denied by express-scripts because they needed a pre-authorization for it. This is a medication I have been on for about six months, with no problem. The pre-authorization could have easily been requested, when I picked it up the first time. All they would have to do is fill it with a note that to obtain a refill. The doctor would have to contact them. That would give me time to go to my doctor, and have this done (even if I had to go in to see him to do it). How many people have a great doctor and problems with the staff answering requests in a timely manner. They are busy seeing patients that are there.

What happens to handicapped people that cannot chase down their doctors? This is sad, when this company is responsible for medication, for people that have served this country, and they don't care. Darlene, or the prior authorization department says that, Department of Defense tells them when they need to request this information. I am not dumb. The DOD tells them they have to do it for certain medication at certain times, not when they need to request it. This is a paperwork nightmare for people that need medication.

I would not even give this company a 0 but I had to rate it something. Unfortunately, I have to use this company to get my scripts filled because of my husband's employment. I continuously am having problems with this company.

Today, I called about a refill of a scheduled medicine that should have been filled on the 15th. I was told by their CSR that there was a problem with my medicine interacting with one of my medicines and the doctor would have to be notified. I told her there were no drug interactions as I take the same medicines daily and have had for years. I asked her if my physician had been called. She said she didn't know. I told her this delay would cause me to run out of my medicine. She said I could call my physician and ask for his office to call for enough to get me by.

I could not believe it! My doctor had done his job already! I told her I have continuously had problems with this company and asked if I could speak with the Pharmacist. I was then transferred to a pharmacist who then told me an entirely different story. He said that the script was faxed with the doctor's signature "scribbled"! Most doctors scribble! I have all my meds from the same physician and have had for years! He said that after the office was contacted and they figured out which doctor was writing the script it would be filled.

I then told him what the representative had previously told me and he said that was incorrect. The only problem was the doctor's signature was scribbled! I told him I only had one doctor who wrote my scripts. I told him the rep told me it would not fill until the 21st making me run out of my medicines. I then asked him if that was the true shipping date. He said "we just say 3 to 5 days before shipping". This will be shipped before then but could not give me a date.

One of the previous times they shipped my medicines in a bag, the bottle was crushed and broken and 7 of my pain medicines were crushed. I immediately called the company and told them that I had taken pictures and would fax them immediately to them of the damage, etc. I was told that they would take care of it and there was no need to do that. They never did take care of it.

I called numerous times and got conflicting information until I finally spoke to one representative who told me it had been longer that 30 days since I had received them and I would have to call my physician and get a new script for the 7 pills and get them filled at a local pharmacy and they would credit the amount to my account. The problems with this company are too numerous to recount.

We are required to use Express Scripts, and what a nightmare! All maintenance meds are required to go through their mail order system and it is not cheaper! Now they have a policy stating if the order exceeds $150, you have to pay it first and then they will send the medication! Every time I order, it is an absolute nightmare. Customer service is absolutely no help at all and they refuse to give out any contact information for their corporate headquarters. I have filled out a comment about this new policy with NBC Nightly News.

If enough people can complain and stop BOA from charging for debit card use, hopefully enough people will complain about this and something can be done. Express Scripts does not like negative publicity. So please, if you are forced to deal with this terrible company, fill out a comment on NBC Nightly News. Maybe a spot on their program will spur some kind of response!

They always give me a problem, when I call to set up a refill. This last time was no different. I called for a refill, and gave them my updated insurance info. They said someone would call me back after 48 hours, after verifying to set up my order. No one called after 2 days, so I called them. I got a rep on the phone, who first told me there was no order! I asked for a supervisor, she put me on hold, then came back and said my order would arrive in a week. I complained that no one called me to set up the order, and she told me there was no way, because it's the first thing they do when a patient calls.

I asked for a supervisor again. She put me on hold again, came back and said okay your medication will be there in 2 days. Of course it did not arrive as she said. I called again, and was told that the order date was never changed! I asked for a supervisor who apologized, told me they had failed me, and he would follow up. He, of course, never did. I have not heard back from them. I still have no medication. I have a chronic illness, and cannot play these games with a "pharmacy", that puts my health in jeopardy.

This company is a disgrace. To call it any kind of "pharmacy" is a lie. Customer service does not exist. I am horrified at what this company has done to what was once a noble profession filled with people who genuinely cared about their customers. From the CEO of this company, all the way down to their telephone operators, they are worse than the bankers and Wall Street thieves.

I agree with other consumer complaints on this site saying that the company deserves no stars and should be put out of business.

Eight weeks after having my doctor send prescriptions to them, the prescriptions still have not been filled and I have run out of medication. They have repeatedly and consistently given me false information about why the prescriptions had not been filled, saying that the prescriptions had not been sent, when in fact, they were contacting my doctor for additional information.

Additionally, they appear to have altered their internal documentation, first giving me one reason for the prescriptions not being filled and later telling me that they had never received the prescription.

The reason that they first gave was that my doctor had indicated that the prescription was to be filled "as written" when I had requested generic substitution. A copy of the prescription faxed to Express Scripts that I received from my doctor shows that no such stipulation had been made. After I provided them with this information, they told me that they had never received the prescription.

Express Scripts appears to be in the business of collecting payment through their contract with my health plan and giving every excuse possible for not providing the services that were contracted for.

I just got off the phone with Express Scripts. I found a charge on my checking account of $454.00 for a prescription I did not need filled yet. I was shocked when I saw that on my checking account. I even called my bank to see what it was for. I have had 15, 30 and 45 dollar co-pays and now I get charged $454.00 without even a phone call?!

It wiped out my account so that I cannot get food or gas now. I budget very closely and this was shocking to say the least. Of course, they really don't help. My complaint has been escalated but the next one up is not in the office until Monday. The lady told me that they may be able to refund the amount, she just can't do it. Unbelievable.

I told her to cancel my account as I will not be using them anymore. I am going back to the pharmacy where they actually provide customer service. I am absolutely sick to my stomach over this and feel like an idiot for trusting a company like that.

Absolutely disgusting company. I am in the military and had a hysterectomy many years ago. I took all the drugs the military gave me and only got worse and worse. I decided to see an outside doctor, a naturopath, and began taking bio-identical hormones which make me feel normal again. I have to submit a claims form to Scripts to be reimbursed but each time I do, they deny it for some reason. The next time I submit the claims form, they come up with another reason to deny it. I always fix the forms so they will reimburse me but it takes many phone calls and emails and then if I am lucky, months later I might get my check.

This is something I have to take for life and it is much cheaper than the non bio-identical medicine I got from the military so I do not understand why they give me such a hard time. It is half the price. I hate dealing with this company and I think they deliberately make it hard so that people will give up and just pay for the medicine out of pocket because it is easier. They also did not put on their website that they changed the address to send claims. So I sent my claim to the address I normally send it to and after waiting a month called to see what the holdup is and found out now that I have to send claims to AZ. I will never use their mail order pharmacy for my husband. He will continue to use Rite Aid or Walmart for his medicine.

I wish I could choose zero stars for my rating. According to Express Scripts, my prescription was filled three weeks ago but I never received it. I called to let them know that I was out of my medication and they said that I still had to wait another week before they would send a replacement--and charge me for it! I have already been charged for the medication that I never received! I went to a pharmacy to get a refill which I paid for again. The pharmacy technician told me that they have a lot of complaints about Express Scripts. Now, I have to try to get my money back from Express Scripts for the medication that I never received. This is a terrible company and I would never recommend that anyone use it!

Not even worth one star. This company needs to be shut down. They do not know how to ship badly needed medicine without some kind of a problem. Everytime I order my medicine, which is a biologic which I receive via infusion, there is always a delay, problem, etc. resulting in missed appointment which can cause serious problems for my health.

The consequences if I do not get my medicine on time is that my condition could flair up resulting in colon surgery. This company needs to be sued and closed. Someone will die, if they have not already. At a minium, they are seriously affecting the health of many, many people. Someone needs to do something about this. I will take a class action suit to hopefully shut them down and cost them a lot of money, which is the only thing they care about.

I ordered refills on 4 medications online 11/10/11, for a total of $107.51 co-pay which was posted to my credit card on 11/11/11. I never received the medications. I called to let them know around 11/20/11 and request refills with expedited shipping. Unfortunately, my 2 blood pressure medications were not shipped by expedited shipping, leaving me at risk for not having my prescribed medications (although I had requested refills a full month prior). I was of course charged for the co-pays for the new order.

I have made more than 15 phone calls to Express Scripts, speaking to a different person each time (it is not easily possible to get the same person), including 2 supervisors. I am requesting the refund of the $107.51 refund for the first shipment that I never received. On 12/23/11, when I pushed the issue once again, they credited me $4.67. The customer service people are nice enough, but they are totally worthless in helping me get my money back, all 15+ I have spoken to. Nearly 2 months have passed and I have yet to see my more than $100 owed to me. Soon I will be ready to re-order or not.

I just got off the phone with Express Scripts. I echo another person's sentiment that I don't know why they are still allowed to be in business. I really wish I'd seen this list of complaints before I ever started dealing with them. Express Scripts enrolled me in their Auto-Refill program without my knowledge or my consent. Both my doctor and I specifically requested no auto-refills.

I had sent in a prescription in January 2011. The medication I was buying was expensive so saving money by purchasing through them was a substantial savings. At the time, both my doctor and I specified no auto-refills. In April, I received a phone call saying that my prescription would be automatically refilled unless I called and said otherwise. I called. I used the automated phone system to confirm that particular refill and to take the prescription off auto-refill. That ought to have been the end of the situation. My doctor and I stopped that medication over the summer.

I was away for work for a few months over the summer and into fall. When I got home, I had a package from Express Scripts that they sent in July. A few weeks later, I received another package from them with another refill. The total charge to me was about $540 for both. By the time I had a chance (I have a weird work schedule) to handle this, it was November. I signed up on the website to see what the procedure was to return these two mistake refills. I went through the confirmation process online and ended up registered on their website. Unfortunately, there was no information on how to handle this situation. I sent both packages, unopened, as Return to Sender.

I finally called and reached a person on December 6. The person I talked to told me that I had been enrolled in auto-refill on January 31 and that therefore, Express Scripts was not at fault and they could not accept any returns from me. They also could not credit me back for the mistaken refills. They had not even processed the returns yet because apparently it can take a month or so before they get around to scanning it back in. My next chance to get on the phone was today. I received both returned prescriptions today, sent back to me by Express Scripts. I called and talked first to a woman who was as helpful as she could be.

Eventually, she escalated me up to another person. I explained again that I had been enrolled in Auto-Refill against my will and without my consent, and that I called in April to take the prescription off Auto-Refill. I then received two more refills. The man told me that there is no way that could have happened and that their records show that they made no mistake. This went in circles for a while. It was civil but he was unhelpful. I even asked point blank about this: I was enrolled against my will in Auto-Refill on January 31. In April, when a refill was due, I found out that I was enrolled and called their automated phone system to have the prescription taken off auto-refill. In October, I received two more refills (one for July and one for October) that should never have been filled. I signed up for the website on November 13, 2011. It was not helpful. I called on December 6, 2011 to talk to a person, who told me there was nothing they could do.

I talked to them again today. They told me that I should have called before the July refill was filled (note that there was no way for me to know at that point that it was still enrolled in auto-refill) and that I had all year to call. They told me that there is no way this could have happened and that all their records show they made no mistake. They even told me I had registered for the website on January 31, 2011, even though I had to register for it on November 13, 2011 (and I have the emails to confirm this). They have no record of my having to register on November 13. They have no record of my call in April. In fact, they said that they don't keep any records of calls to their automated system.

In the end, all they could tell me was that their records show they made no mistake, even though their records are clearly wrong. From what I can tell, they enrolled me without my knowledge or my consent and then they figured they'd just keep sending me nearly $300 of medication and charge me for it. Then, even if I called to dispute it, their policy says that if their records indicate no mistakes then I am stuck with the medication and the charges. This is really close to swindling. I am currently debating pursuing legal action but I need to gather my evidence first. This is class action material and I am not pleased to be a victim of this kind of business practice.

They sent me the wrong prescription. I called and talked to a representative and they said they would send me a return label. Next thing I know, I'm getting an email that said my return was declined. Now, they want me to pay for the wrong medicine. I have talked to more reps and it's the same old story. Beware of doing business with these people.

I have a new job, and received a postcard saying I had to call/email Express Scripts to tell them if I would be using their services, preferred by my high deductible insurance, or my prescription claims would be denied. Online, I registered for the service, thinking I would just have to order the prescriptions I needed when I needed them. I gave them my debit card number to my checking account. I'm a single mom, and have very little money, but figured I could save up for the drugs in time.

The day after Christmas, my checking account was overdrawn as they charged $500 to the account without my knowledge or authorization. Money was pulled from my savings, which is my college student son's money. I have no money to live on until my next pay day, and I do not get paid for the holidays, so I'm short anyway. One of their reps said to return the drugs when they arrived for a refund, but when I called today to find out where I send them, the rep said that wasn't allowed and there was nothing they could do to fix their mistake. I had not signed up for any automatic orders on prescriptions.

Financially this is devastating. It will take a long time to "catch up". I have torn up credit cards, and I'm trying so hard to make ends meet. In addition, I have no money for food or gas, and cannot fill my other prescriptions that I need worse. I didn't even want to refill the prescriptions they had on fill. I didn't need them refilled yet, I was supposed to be able to call. I did not know the costs either. I feel this is illegal somehow, to take money out of an account without a prior authorization. I did not know that signing up for this program was a blanket authorization for this company to drain my bank account.

Express Scripts repeatedly deleted prescriptions from their database causing additional doctor appointments to resubmit "lost" prescriptions that the doctor had faxed to them. They also floated orders until after January 1st to invalidate prior payments toward the deductible.

I have had a chronic medical condition for 11 years. I have excellent insurance through my (large) employer. This is the worst pharmacy/mail order service I've ever dealt with. I wish zero stars were an option. The problems:

(1) I get chemotherapy infusions monthly. This drug must be delivered in time for my infusion to my doctor's office. Why knowing full well that a doctor's office is generally open during business hours (and if a particular doctor's office is closed during that time, a notation could be made on the account) do the "customer care representatives" need to make a call to ensure the medicines can be delivered on a certain day? "It's a very expensive medication" they tell me. Okay, fine. But why then do they verify the delivery date with the doctor and fail to input that information into the system? That's my latest problem, my delivery is "in processing" because "the representative before didn't write up" the conversation that he had with my doctor's office regarding delivery. And I know the representative called because I asked him to and he had me on hold during the conversation!

(2) The next representative offers to call the doctor's office again to verify the information above. Problem: doctor's office is closed for lunch. The representative puts me on hold for 15 minutes and never returns to call. I hang up. What do you think the chances are that anyone will follow through on the processing to check on when delivery will occur? As usual, I will have to hold CuraScript by the hand to ensure they process the order even though Kevin assured me yesterday that it was all set.

(3) You owe them anything? If it's over a certain amount (sometimes it's $150, sometimes it's any past due amount), your overnight delivery will be held up and they won't always call you to let you know. Reason? Because the customer service representatives are different from the billing representatives. They say they don't even work off the same systems, so if a billing representative holds your account, the CSR won't be able to tell you why. They'll have to transfer you to billing and now your 20-minute long call has turned into 40.

(4) Repeat some variation on numbers 1-3 above every month. I've only used CuraScript (owned by Express Scripts) since September and I have not once experienced a smooth delivery process.

This company consistently delivers prescriptions late and the information on their website is incorrect. Although most prescriptions are sent to their PA office, some have to be sent to MO to be filled and there is no indication of the delay even if you speak to a rep on the phone. They will deny the date that a prescription is received and can take more than one month to fill and mail medication.

They also hold prescriptions if they think it is not time for a refill, which defeats the purpose of ensuring there is no break in taking medication. Their business is mail order, but do not trust the day they say it was mailed to you or the information that is available on their website. I have no medication! It is impossible to judge the outcome each time a prescription is mailed.

As a member of an employer-sponsored health care plan that we pay more than $3,000 annually, we do not like the fact that this company has taken over telling us what our physicians can and cannot prescribe for our well being. We are avid supporters of generic were and when applicable but for this company to try and control the medical care of each member is wrong and an invasion of privacy. They should be made to allow consumers to choose their own pharmacist and stop trying to play God.

Constant phone calling for prescription I never had filled with them. An automated phone voice asked for personal identification information. Over the course of months, I ignored the call until I finally had time to deal with it. Upon entering my date of birth, the automated service had said "you will now be charged full price if you refill at a retail pharmacy". Then I had to wait for over ten minutes on hold to finally speak to a person to learn what the ** was going on. They are trying to strong arm people into signing up for their mail service with these obscure automated phone calls that request identifying information as part of agreeing to signing up for their services.

I just submitted a complaint 2 days ago and now I have an update and a new complaint!

The update: Express Scripts cancelled my refill order because I owe them $$ for a bill that they never sent me. I sent them a payment as soon as they told me, but because it will take them 14 days to process it the "hold" on my current order will expire (they only "hold" orders for 5 business days). And because they dragged their feet, my refills have expired, so now I need new prescriptions. However, here's the math: if I get new prescriptions tomorrow and send them overnight, my payment still won't be processed until January 16th. That's 14 business days from when they received it which I am assuming to be 12/23 since the money has already been taken from my account. They were closed yesterday and will be closed on 1/2. So they won't even look at my new prescriptions until the 16th (at the earliest), then it takes them 5-7 business days to fill the order and another 3-5 days to ship it. So the earliest I could receive my prescriptions would be January 24th. For refills I tried to order on December 14th! Also, you cannot make a one-time credit card payment with them--they keep the card and use it for all future refills. I know so many people who have gotten robbed by this.

New complaint: Express Scripts is supposed to save me money. I take a generic medication that costs me $2.41 at my local drugstore for a 1-month supply (30 days). Multiply that by 3 and the total co-pay is $7.23. Less than ten bucks. Express Scripts wants to charge me $56.22 for a 3-month supply. I guess the extra $48.99 is for the handling and shipping charges. So, feeling slightly superior in the fact that I caught this, I went back through my other medications and guess what? They've been overcharging on all my other medications as well! For the last 2 years! What a seriously nasty rip-off! I am being overcharged by ** and I can't do a thing about it.

Honestly, I can not figure out how Express Scripts is still in business. My ordeal with them has been going on for the last three years but tonight was the cherry on top.

First issue: I am taking a fish-oil medication which explodes/melts in high temperatures and I live in Florida. Express Scripts ships medication, via ground (unrefrigerated) from Tempe AZ - it takes about 5-6 business days. When I was forced into using Express Scripts, I called them to ask how they would be shipping this specific medication since I knew that the nature of the medication made it prone to leaking/melting/exploding (I accidentally left a refill in my car, in May, for an hour and OMG, what a mess! And the stink!). They had no idea. I ended up speaking to four different reps, 3 supervisors, 2 pharmacists and the VP of Operations and no one could answer the question.

I might have gotten a little upset but, as I explained the VP of Operations - who called me, not the other way around - I wasn't asking for any trade secrets here. I just wanted to know how they would be shipping me the medication. I even offered them canned answers! "By mail?", "By ground?", "2-day?", etc. The VP was extra-rude (not that anyone else had been polite or even remotely pleasant). He actually yelled at me that I should have asked one of their pharmacists. Um... why would a pharmacist know? Their job is to fill the Rx, not ship it! I admit to getting huffy and asking them how was it that they were still in business if their core business was mail-order pharmacy if they couldn't answer the basic question of how they'd be shipping my medication to me. Was it to be a surprise?

In the end, I complained to anyone who would listen, my benefits admin, the BBB (who suddenly have no record of my complaint), etc. In the end, here's what happened: They shipped me a liquid-gelatin, fish-oil Rx via USPS ground, in July, without any cool-packs from Tempe Arizona to Florida which took 5 business days. Then, it was left on my front doorstep, in the blistering heat and with full-sun exposure for an entire day. When I got home and found it, every single capsule had burst open and it reeked of dead fish. And Express Scripts refused a refund, a return or a replacement.

Second issue: I was taking a brand-name medication after having exhausted all alternative generics - none of them worked. And, it was all documented by my doctor. Then, with the 'new plan year', Express Scripts deemed that I had to go through "step therapy" (even though I had just gone through this the year before) and re-try all the generics again. There were a lot of generics to re-try (8-10 as I recall). In the meantime, I wasn't allowed to refill or send in a new script for the brand-name since they refused to fill it. I did try asking for them to return the script to me so I could fill it, out-of-pocket, locally but that went nowhere (countless calls, 5 reps and 6 supervisors later). My doctor was outraged.

So I went through their hoops (surviving on over-the-counter stuff to supplement the non-working generics). Then I sent in the script for the brand name. Denied. Somehow, they lost all my step therapy info. Really? At this point, I had two months left on my "plan year" and I thought it couldn't get worse. I was so naive. Luckily, my doctor took pity on me and gave me samples of the brand name while I tried to straighten everything out with Express Scripts. I got another new script for the brand name and sent it in. I was sent only 1 month's worth because that was all that was remaining in my "plan year". What? Are you serious? I wasted countless hours on the phone over this "twist" and never got an actual answer.

Then, the "plan year" rolled again and in January, the brand-name was denied. I was told I had to go back through "step therapy" again! My doctor wrote a letter of medical necessity (since that's that Express Scripts told me I needed to do) and I sent it in. They lost it. I sent it again. They claimed to not have received it. I flat out gave up. I went back to my doctor who almost had a stroke over all this B.S. and got a new script for the brand-name which I get locally and I pay 100% out-of-pocket for. To really add insult to injury, I have since received multiple letters from Express Scripts telling me that I absolutely must get my Rx through them and them only and that my brand-name medication was denied. Oh really? The same drug that I have to pay 100% of myself? That they pay nothing for? They're going to deny? Good luck with that!

Third issue: I went online to request refills and nowhere did it tell me that I have a balance due. Five business days later, I got this email that states that my order is on hold. I logged into the Express Scripts website to find out why - no information. There's this link to view notifications and it's empty. Then I got a phone call from an incredibly rude rep who said that I owe $149. I asked what for. She said it was for the last refill order back in August (it's December). I vaguely remember that when I received my refills, there wasn't any paperwork in the mailer - not even a packing slip. I told her this, she yelled at me. For once, I didn't turn nasty. I told her that I can't pay a bill that I never received.

Then the rep stated that it was in the box. "You mean the mailer", I said. She responded, "No, the box", she said. Okay, fine but I still can't pay a bill/invoice if I never receive it. She told me to go online, print the bill and then mail it in, then hung up on me. For a company that wants to get paid, this isn't the right way to handle this. So I logged in, can't find the bill on their website, called the call center, encountered rudeness and finally got someone who can direct to the right page to print the bill. I hung up with the person as I'm printing the bill because all the info I need is on the bill, including the mailing address. I hung up about 10 seconds too soon. Once the bill printed - and by the way, you can't view it before printing it - where it reads "mail remittance to" it says "Address not found".

I guess they really don't want their money! I had to call back to get a remittance address! But, the ordeal isn't over yet! I got a voicemail at 4:05 pm on Christmas Eve stating that my refill order will be canceled unless I contact them immediately or before Tuesday, December 27th. Oh and by the way, they're closing early today and will be closed tomorrow and Monday. These people are idiots and if you can avoid them you should. Otherwise, you are in for a lot of grief.

Here's my list of ES tribulations:

1. My OPERS medical package included ES, no other options, for the coverage level I chose. It seems that since it's our money they're using to fund OPERS, they'd give more options especially as it pertains to an Rx program. But, no, nothing else is offered.

2. Prior to my 65th birthday, I signed up for Medicare & specifically opted not to take their Rx coverage, even though there were a multitude of providers from which to choose. Unbeknownst to me (and likely any other Medicare & OPERS covered retiree), ES automatically switched me over to Medicare part D without my approval; without contacting me. I only recently discovered that this is what they do. Whether it's ES or OPERS or a conspiracy between the two doesn't matter. The fact remains that if a party has an OPERS sponsored/chosen Rx program it will be turned into Medicare Part D.

3. My doctor prescribed a certain med for my back pain. Now that I use ES, whenever I request a refill through Rite Aid, ES has me go through a 'prior authorization' process each time! When I asked the pharmacist why, I was told it was either because ES doesn't want to cover the cost & thereby is requesting my Dr to write an Rx for something else or they just want him to authorize it. Am I wrong for thinking that since my Dr wrote the Rx that that is authorization enough?

4. I requested new Rx's from my Dr for certain meds. I specifically requested they be sent to my other Rx provider (not ES, but Medco). The Dr's office has this info in my file. Lo, and behold, the Rx's arrived & guess where they're from? You guessed it: ES! Dr's office doesn't know how it happened because my request is very clearly written on my file. Dr's IT people can't figure out how it happened. They've looked at their computer program that 'writes' the Rx's for their patients & they're buffaloed. So they've asked ES if they know. So far, I've heard nothing further.

I've been on a number of meds since my 30's & I can say without reservation that this is the worst Rx provider I've ever had to deal with. Bar none. As an OPERS participant, I deserve better treatment than this. I was really looking forward to some relaxation rather than having to deal with the nightmare that is Express Scripts. I don't know where OPERS dug this plan up, but it is one of the worst things that has happened to me. From reading some of the other posts, it seems I'm not alone. Judging by the lack of response from either ES or OPERS to right these matters, it seems they simply don't care.

I just started with Express Scripts, 1/1/2012. It's already a nightmare - I think they treat people this way intentionally, so they will have heart attacks and they won't have to pay for their medications anymore.

I asked why I got an ID card the same day I got a letter from them telling me I'd been disenrolled. After talking with 2 front-line people and 2 supervisors, nobody could answer these simple questions. But they could tell me I couldn't use the ID card because the number was wrong. They said they got all their information from Humana and I'd have to call them to find out why there was a problem, even though all the written communications and card had come from Express Scripts. I asked for a number for Humana and they said they didn't have one. Of course not. I think they just wanted to get rid of me because they couldn't answer my questions and I wasn't backing off.

I called Humana. They said Express Scripts should never have told me to call them because they had no information and I'd have to call OPERS. OPERS finally fixed it after my spending two hours on this. OPERS called Express Scripts themselves and they got the info from ES - the disenrollment was an error and my new card was on the way. Clearly, ES pays attention only to OPERS and not to the customers. I expect nothing but problems from this joke of a company. I will not sign up for mail after seeing these complaints and I will not give them a credit card number. Thanks to the rest of you for alerting me to this scam of theirs. I'd rather pay extra for retail than have them in control of my credit card.

I needed a written prescription from my doctor. His receptionist accidentally faxed it to Express Scripts. One man said the order would be cancelled and my money refunded. The next day a woman said the order would not be cancelled. Express Scripts then refused to cancel the order, saying it had already shipped when it shipped 4 days after my doctor's office and I tried to cancel the order.

This company is an absolute nightmare. I have not received my medicines once before running out of the previous script. Not once! I've called their customer service so many times, I should be on their Christmas card list. I've never been lied to so many times by any company that I've been in business with like they do. I mean out and out lies. The latest is I was charged on my credit card for someone else's script six weeks ago. After hours on the phone with different reps and supervisors, I still don't have my money back. Seriously, this has to be illegal. Let's get a class action suit going.

I placed an order for Restasis. The original order cost is $149.00. This order was $449.00. I called Express Scripts and asked why the increase in price and they said the insurance wouldn't pay for it. When I called my insurance company, they said Express Scripts ordered the medication too early so my claim was denied. After trying to resolve this with Express Scripts and meeting nothing but nasty people, I contested the charge on my card. I have offered to return the medication, but they are only interested in money! My credit card says they're not sure if they can contest the charge because I did place the charge. And if they do contest the charge, Express Scripts will come after me for the cost. I can't, for the life of me, see why they can't just let me return the Restasis and let this all be over!

For the last couple of years, my wife was charged about $38 for 30 day meds from Walgreens or $75 for 90 days from Express Script. We picked up one month supply from CVS and cost was almost $57. When I called ES to explain why cost went up, they could not. Cost of brand and generic (according to their reps) did not change within last year but my order went up about $20. When I asked how much it will be for my next 90 day order, they said about $119. So almost $60 more and nobody can explain why. I talked to two customer reps and two supervisors and no answer.

My insurance provider offered the use of mail-order prescriptions at a reduced rate through Express Scripts Pharmacy. In order to take advantage of the savings, I contacted Express Scripts on their toll-free number.

I spoke with a customer service representative, who took my information (i.e. employer I.D., insurance information) and asked for a credit card to be placed on file. When questioning the representative prior to her asking for the credit card information, I was told that I would receive a hard-copy statement every three months for the medications that I ordered. I am a professional in the legal field, so I was careful to ask to be sure that the debit card I was using was only for identification purposes, and not to be used to charge medications to. The representative assured me that was correct.

Six months passed without incidence. I received the prescriptions for a three month period on the two deliveries over this six month period and was sent a hard-copy statement for same with the prescriptions. I paid the statements within a seven day period.

On the third refill for the three month period, Express Scripts automated system called to tell me that I needed a refill for one script from my doctor. Due to lateness in the day, I was not able to call the doctor until the following day, and I was then asked to leave a message on the refill line. Normally, this means there will be a delay of a few days for the doctor's office to fax the order to Express Scripts.

Two days later, after asking for the refill, I noticed a $70.00 charge to my debit card from ESI (which turns out to be Express Scripts Pharmacy). The charge was placed "On Hold", to be deducted in three days, which happened to be the Friday after Thanksgiving. I was irate. This was not the normal business practice, and I had not been informed any change in regard to the former practices of Express Scripts.

I called Express Scripts immediately and spoke with a supervisor. She related that the refill was faxed in two days prior to my actual telephone call to my doctor's office three days later! My doctor does not keep track of refills, and will not request them via mail order without my call to his office requesting that the script be faxed. So, in essence, it is my opinion that Express Scripts supervisor lied to me. Wait—it gets better.

The supervisor then proceeded to relate that the medication was mailed to me two days prior to this telephone conversation, which would not happen since the doctor's office did not fax the refill until a day after Express Scripts said they mailed it out.

Then I asked if the police for the company had changed. She said no and added that Express Scripts uses the credit card on file to pay for the medications. I related the above and that in the initial contact with them, I was told that my debit card was to be used only for identification. She stood her ground, even when I asked that if the policy had changed, why had I not received a telephone call from them asking for another way of payment (i.e. another credit card)? She refused to respond. I also asked why I had not been informed in writing with a 30-day notice (as required under the law) and why Express Scripts would no longer transmit hard copies of statements. She said that they always deduct from the credit/debit card on file. This is not true, as I pointed out, since I had been doing business with them for six months and they always sent a hard copy statement to pay from. Plus, I related that I never once, during the time I was doing business with them, saw any charges through my debit card for prescriptions filled through their company. She again refused to answer me and immediately restated that the medication was mailed and repeated her mistruths above.

I called my bank and put a stop payment on the charge to Express Scripts. Today, I got a telephone call from Express Scripts, automated, relaying that the medication was shipped to me today! Are these people abusing their drugs or what?

Anyway, I called my bank, again, today when I got online and noticed that the "On Hold" for the $70.00 was pushed back three days for withdrawal. It's very strange since the funds were there for Express Scripts to withdraw. Evidently, somebody in the company realized that they had lied and it broke some interstate regulations.

The bank told me I could not put a stop payment on a debit card, so it reimbursed me for the fee of $35.00 for the stop payment. They further related that though I closed the debit card on that account, because Express Scripts had charged my account prior to closing the charge of $70.00 would be deducted on the updated date, three days hence. Something is most definitely rotten in Denmark.

I must mention that during my conversation with Express Scripts, I told the supervisor to stop the use of my debit card in regard to my scripts. She assured me that it would be done. However, since I did not trust her, or the company at that point, I deactivated the card.

I am angry because I was lied to repeatedly. I was not notified that Express Scripts were going to deduct from my account using my debit card, nor was I ever contacted by them to ask for another form of payment. The hard copy statements had been in effect and working for six months prior to November, 2011.

It's my concern that even with the HIPPA rules in place and with the above convoluted mistruths from Express Scripts Pharmacy supervisor, my medical information may not be safe, let alone my personal banking information!

I called my insurance carrier after gathering the above information and filed a grievance. It is my hope that my carrier will rectify this matter, or at the very least, clarify the manner of payment for me. As an aside, the customer service representative for my insurance carrier told me that she knows for a fact that Express Scripts send hard copy statement with the medications and that the above is not standard practice.

If so, Express Scripts Pharmacy is breaking the law. I will contact the Attorney General in my state to file a complaint against this company.

The sad part is that my insurance carrier does not provide any other mail order pharmacy services for my use. I do not know what is happening in the business world as I am retired; but if I had given any incorrect information to a client, I would have been fired. Note that not only did the Express Scripts Pharmacy supervisor lie to me, but my bank, also, provided me with incorrect information regarding the fee to stop payment on this debit card deduction.

It makes me wonder—are people not intelligent enough to learn to do their jobs correctly? Even when the information they need to know should be committed to rote memory after a period of time? And why didn't these individuals check their facts? Plus, when a supervisor outright lies to you, be afraid, and I am.

I'm waiting for my insurance company to review my grievance statement. If the outcome finds in my favor and Express Scripts is forced to continue in its prior form of doing business with me, I will contact the Attorney General. I may do it regardless. I wonder if other people are experiencing this problem. Many customers using this service are elderly and may not have the use of a computer to check their accounts. If so, they unpleasantly discover that their accounts are in the negative, which costs money to rectify. I feel sorry for those of us living on Social Security Disability, let alone those who live on Social Security and may be very elderly and unaware of what is happening.

I set up an account on October 28, 2011 to try and save money on my medications. As of November 21st (today), I had not received any of my five meds. I looked at my account online and it was not clear what was going on with my scripts. I called and had to speak with five different reps. One person told me that one of the meds was ready but could not be delivered as no address. I gave them the correct address last month. They said they had no record of the other four meds despite me telling them they were listed on my account online as either being processed or awaiting scripts. When they couldn't explain this, I would get rerouted to another rep.

Two of the reps refused to talk to me because my account had a special code number on it saying they couldn't discuss my account with me and wouldn't initially put me through to someone who could help me. I suggested maybe it was because my Blue Cross/Blue Shield account is password protected for phone calls and maybe that transferred to Express Scripts. Finally the 5th rep. accessed my account and still could not explain where my meds were. Lucky for me, I had them filled at CVS this month or I would have been without. I told them to cancel my mail order and I would no longer be dealing with them.

I had ordered refills for 4 prescriptions 2 of which were diabetic meds and 1 a nasal spray and 1 an antihistamine. A week after placing the order, they called me and told me that we owed them $120 and they could not release the meds until they got a payment and the check cleared. They claim that you are only allowed $150. owed to them at one time, so we sent a check and asked them to release 1 of the diabetic meds which was only $10. They sent 3 bottles of nasal spray a week later and when we called them up and told them they sent the wrong meds, they asked me to pay for everything over the phone again with a credit card when they already got our check, in other words, to pay twice and they would send us a reimbursement form. The bill that came said $129 is what I owe but they still would not release my meds and I did not have any for the next day. My 2 doctors hates Express Scripts.

I had to go to my local pharmacy and pay full price out of pocket for my meds; this has happened before. I have had it. I am filing a formal complaint form with the attorney general's office. This needs to be stopped. Insurance companies make you use them and this what you get.

I called on November 1st, 2011 to have my medicines sent to me. Okay, they need to fax doctor for new orders, no problem. As of the morning of November 18, 2011, they still have not faxed the doctor. I was told to call the doctor and he will get me a prec for the local. Then, they will send it out and get them in 10 to 14 working days. No way!

Last year a company known as Express Script bought out Blue Cross/Blue Shield prescription provider Wellpoint/NextRX, and immediately started denying prescriptions that persons enrolled in Blue Cross/Blue Shield had been taking for years; I was one. My wife experienced the same treatment from Express Script when they bought out the prescription provider for her medical plan several years ago.

Express Script plays the game of stating that you do not meet the criteria for that drug, but when you go through their appeals process, you never win. When comparing what medications she, her co workers and I have been denied as not meeting criteria, it is never medications that have a cost comparable to aspirin, but in my case, a medication that costs only $3.60 a tablet. In my wife's case, the medication that would allow her to work a full 8 hour work day cost more than $20 a tablet, which by Express Scripts denial she can now only work part-time.

Note: I get this medication filled every 3 months with a new script (no refills), and have been getting it filled with Express Scripts for nearly 3 years. So far, they're batting 1000: I run out of medication before I get the next order exactly 100% of the time, no exaggeration. Out of each year, I estimate I go without my medicine at least a month, and this year we're looking at 6 weeks already.

Express Scripts began processing my 2 separate orders Oct 8, 2011, and the note in my file says one was shipped Oct 11 from Tempe, AZ, the other shipped Oct 15 (from a different location). I received the one shipped Oct 15, but never the one supposedly shipped Oct 11.

After waiting the required 12 days, I called, and the automated system listed my order of this medication as having shipped Oct 24, ETA Nov 3. (This date was never listed on the website. ) By Oct 24, however, I was out of medicine.

By Nov 4, when the medication had still not arrived, I called again, to hear the automated system state again that it shipped Oct 24 ETA Nov 3. I navigated the menu and spoke to a person, who said that, no, it had been shipped on Oct 11. She placed a replacement order for me, but told me it would cost me $20 to ship it since it had been less than 30 days. Upon hearing this, I hung up rather than filling the phone line with expletives. (Understandably I'd be perturbed that the pharmacy is charging me for their mistake, one which they make constantly. )

As I said, Express Scripts does this to me every, and I mean EVERY, time with this particular medication. (I generally have no problems with my other 2 orders every quarter, coming from other locations. ) As of Nov 7, not only have I been out of my medication two weeks, but the replacement order is not listed either in the phone system or online. I sent an email message via the website (because if I get on the phone again, it would not be pleasant).

It seems like we are all in the same boat. You would think the higher ups would take heed to the problems but as another pointed out it's all about "the money". There is web site that lists one of their higher ups salary and compensation, it made me very angry. What a waste! Especially when we have to fight for our medications that keeps us alive!

Express Scripts keeps deleting information from my record as if it never existed. I have been taking maintenance medications for decades and all of a sudden they delete it from my record as if I had never taken it.

I called Express Scripts to cancel prescriptions that my doctor sent because I wanted to use a local pharmacy. This was done in time, but they still sent the drugs and I have been trying to send them back for almost 3 weeks. I spoke to my pharmacist at my local pharmacy, and she said she had a hard time with them trying to transfer my prescriptions. I have been without my medication because I cannot get them filled at local pharmacy until things are taken care of with sending the medication back to Express Scripts. It took them a week and 2 days to send the return label and then they left off one of the medication and I will have to wait for yet another label.

Meanwhile, I can't get my blood pressure medication filled. I have talked to about 8 people in total and only 2 were nice. There are some rude people working at Express Scripts. Whatever happened to customer service with a smile? It stopped at the front door of Express Scripts. Especially when you prove they were wrong, they get real nasty then. All I wanted to do was send the medication back because I did not want to buy medication for three months in case they changed and I did not want to pay for medication that I could not use. This has been an overwhelming experience.

My first order! They received it on 10/15. As of 10/27 it was still "in review" even though I requested overnight delivery. I received no response to an email. I finally called and was told that the quantity on one of the meds needed validation from the physician (even though they have his written script). They tried to reach MD, but had not heard back. So, the entire order is held up. I have received no meds and no contact. When asked about turnaround on orders, I was told three to four weeks! !

Well, with co-pays increasing, I bit the bullet and went to Express Script Home Delivery via TRICARE. I had 3 weeks left of my prescriptions, that was in early September. Here we are, end of October, and I have been stranded on two drugs already (the 3rd drug is happening now) and all I got was "should have" received a call, a letter or something. No drugs when needed and as prescribed. The delivery system is unreliable and will not meet timelines. Personally, I think the contract is wrong. If the contract allows up to 12 days to ship and reorder is only within 7 days, what happens to the 5 days plus transport/mail time?

No drugs. This is a major problem for folks. Also, I have 2 different dates on reorder for the same drug, so which date is right? I don't know, for some reason, the auto-fill just didn't work. Well, I guess you get what you pay for and with Home Delivery advertising zero-cost for many drugs, what can you expect? I will give them another 30 days and then off to a real pharmacy and a letter or two to Congress. Already though, I have spent more time on the telephone resolving issues than if I had just stayed with a retail pharmacy.

I think what we all should do is: If you receive or when you receive your Rx from Express Scripts finally, hold the bill, don't pay it. When they call or write, tell them the bill is in stage one "review". Hang on to it for a few months, keep telling them the bill is still at stage one "review" (that's their favorite saying, so why not throw it back in their ** faces?) Actually, the best thing would be a countrywide boycott of that company. Everyone, complain to their benefits department. Stop using Express Scripts totally.

Failure to send prescription meds to my APO address. Express Scripts has no tracking number when they send prescription drugs in the mail. The result is that TRICARE gets billed, the patient does not get medication and the company puts patients in harm's way. This company is negligent in all aspects of dispensing meds. They feel no responsibility for getting the patient medication. They refuse to send meds in a manner that would be tracked. I wonder why they don't want the meds tracked with a tracking number. It may be fraud, are they really sending them? I ran out of medication, I started with Express Scripts; three months ago through TRICARE. The consequences are detrimental to my health. I have sent complaints to the pharmacy board in Arizona and the fraud hotline at TRICARE.

I recently ran out of a very important drug because Express Scripts lost the prescription twice! They are a nightmare to deal with and they sent a drug I have to take every day (that I was out of) after I begged them overnight. I finally called the HR department of the awesome company I work for. After HR called them, the impossible happened! They actually did their job and overnighted the drug out to me! Then HR made them reverse the additional charges on my credit card! They tried to charge me full price for the second shipment.

My advice to anyone out there is to call your HR department and get them to straighten these folks out. I explained that I could go into a coma without my drug, I begged them to send it, I went up two levels of supervisors. Nothing moves these people like a call from the HR department. Dealing with them is more stressful than my condition. Please don't let them get away with it.

Don't let them charge your credit card for drugs you didn't order either! That's not legal! That's outrageous!

From my experience, complaining directly to Express Scripts is a waste of time. The poor people who answer the phone there are not given the training nor the authority to help you. If you want satisfaction, you need to call your HR department, or someone who regulates Express Scripts. Don't trust them either, I can't believe how many stories I was told or just flat-out lied to. There's nothing Express about Express Scripts.

They have poor customer service.

I've been ordering drugs from Express Scripts for over a year now and have had nothing but problem after problem with them. Find another company to buy your drugs from. This company is not worth dealing with due to the stress they cause with constant problems. In this latest problem, they billed me twice for a total of over $650.00 tying up my credit for days. All they do is apologize to me, lie and still don't correct the problems so they don't happen again. I'm done with them!

My doctor sent in five prescriptions going on two months ago. Express Scripts has taken it upon themselves to censor my doctor's prescriptions! They have had these Rx's in review since they received them. I have called 12 times and written emails but they flatly refused to fill the prescriptions, three of which are blood pressure medications.

Who the hell do they think they are acting as the gestapo pharmacy insurance company? As an insurance company and pharmacy, their job is to fill the prescriptions written by your doctor and not censor them! What I'd like to know is who do you file a formal complaint with, or are there enough people out there with similar problems with Express Scripts to file a class action suit against them? I am pissed. They have been hell to deal with for over five years. I am so sick of it.

My husband got a refill of his medications 3 months ago. He did not remember checking off "auto refill" when he filled out the online information. I went to the website immediately and turned off "auto refill". Today, 10/6/11, he received medications via mail. I double checked the website and it was not set for auto refill. When we called the company, they said that auto refill was still on. It's sad because we could have used the money on something else, especially during these challenging times. The customer service supervisor could have at least sounded a little more compassionate.

I logged into my account as I have done since the company was known as NextRX. But I am not able to proceed with any of my options, i.e., order refills, check order status, or any of the normal customer services. My account seems to be placed in a technical "loop" that keeps reverting back to log-in screen. I have discussed this with a customer service rep. I also sent emails to the company "contact us" link.

They keep sending me medications I do not want. They do not refund my money when I send them back. It is impossible to get a human being to talk to either at Express scripts or at Anthem.

I have drugs sitting in my house for which I had to pay for but don't use. I keep getting more. I am slowly changing over to a local pharmacy for service, even though I have to pay more. This is very bad customer service and dangerous.

Please add a -1 to the rating system.

My doctor called in an Rx in April 2011. I did not order it as I still have 2 of the 3 Rx's of the same medicine. It seems we all must be on Express Scripts' arbitrary time schedule. In April, they called to fill this medicine, to which I declined as I still have 2 months worth. I was going to the doctor and who knows it may be changed! The person never told me that because I did not order it (even though they filled it before). They canceled it! I called in Monday, 10/3, ordered it and I was told it would take a day.

Next day, they called and said "we are not filling this as you canceled it back in April". I am at work so I asked them to call the doctor to get a renewal or whatever they need. The woman on the line said, "No, I am not a doctor. You need to do that yourself!". Her name was Jessica. I asked for a supervisor, Joyce. After 10 minutes of cellular waste, she got on and sarcastically confirmed what I was already told. Explaining this to Joyce was futile. These are not shoes I am ordering, this is medicine. These people hold too much power and seemed to take pleasure in wasting your day (over 3 hours for me in the span of 2 days!). They offered no solutions or transparency as to what they will do to you if you do not fork over the money at their convenience. Greed. Greed. Corporate greed!

So I called my doctor again, told them I am sorry. I hate my insurance company as they are all about money. You fork over money as soon as they get the 5 Rx's from your doctor or you get screwed. My complaint is: if I wasn't to CVS, I would not turn in the Rx as I do not need it. It would still be good for one year. I can't help when the doctor calls them in as she sees me according to mutual schedules. The person who called to get authorization in April to fill the Rx I do not need yet. However, the Express rep calling should have told me they were going to jerk me around and that this Rx is now officially "dead". This is not a pair of shoes I am ordering, it is medicine! Also, I had to call insurance and Express Script to get an authorization for 1 month's worth of the needed meds at CVS while Express Scripts surgically removed their head from their behind in order to fill the Rx they had back in April (which was not new and I have used for 2 years and gotten from them the last time).

Horrible, terrible abuse of consumers. I can't imagine an elderly person going through this. They would most likely pass on if it was a needed medication, then get a bill sent to the family afterwards. Express Scripts = Incompetent. Arbitrary time ** with no transparency and outright lies when they first signed you up. E.S. states their service is convenient, tells you that you call them and request medicines and they will call the doctor "and do the rest". No, they will not. That is only when you first sign up. I was told after that you are on your own as it is their policy! My God, what is this country coming too? Monopoly and no choice like this must be stopped!

Two weeks prior to my Rx running out, I mailed Express Scripts two original Rx's because it is a Class II Rx that my MD writes three 30-day Rx's-1st Rx filled at local pharmacy. After a week of checking the website and seeing no update, I called the company to verify receipt. I called my MD and there was no message from Express Scripts. I called back to Express Scripts then they said that they are filling my Rx and sending overnight. Overnight turned out to be a regular mail so I was out of the Rx for five days.

I still have one original Rx at the Express Script pharmacy but they won't fill the Rx because the Rx is dated the same day as the Rx they filled even though my MD added "Comments: 2nd of 3 prescriptions" on the Rx filled and "Comments: 3rd of 3 prescriptions" on the Rx they refuse to fill.

Each time we attempt to order prescriptions from Express Scripts, we have to call repeatedly. Each "customer service rep" gives us a different answer and every order is fouled up in one way or another. They are not following the laws governing one of my prescriptions. In the last month, we have placed three orders. And each time we order, we have dealt with no less than 10 mistakes. At this time, we have received only one of the three orders and the others seem to be in Express Scripts limbo.

I never had a problem until these "lost orders". Three meds failed to arrive so called, took advice and reordered 2. I waited to re-order Crestor (co-pay $362.43) due to expense. I called back on the designated date for the refund and the refund was approved for all 3. At that time, I re-ordered the meds and MD called in the new order and dosage for Crestor. The meds, again, failed to arrive. I called and found that no refunds were approved! Each of 7 reps (2 were "supervisors") I spoke to have a different policy - conflicting, inconsistent statements. Over 5 hours was spent on the phone.

The service was horrible. I received a prescription in the mail in July 2011. I called Express Scripts to inform them that they had made a mistake. I never ordered this prescription from Express Scripts. I did not request my physician to order this. I am not, nor have I ever been, their customer. After two telephone conversations and three written communications, these people refused to accept this reality. Talk about trained drones with no ability to think on their own or make a reasonable decision.

I am thoroughly dissatisfied with their practices. They do not accept coupons or discount cards from drug manufacturers. As mentioned in an earlier post, they send duplicate orders when a doctor sends refills. They are automatically filled, although the same prescription was filled 1 and 1/2 months earlier. The latest is that Walgreens will not be a participating pharmacy. This is ridiculous. We all need to complain to our HR Dept.

I wasn't going to complain about one incident but now, they've done it again. Back in June, I received a notice from Express Scripts that prescriptions were being mailed to me. I had not ordered anything. I called to explain that I had not placed the order. Apparently, someone at my doctor's office had mistakenly placed the order. They were willing to cancel the two prescriptions that have not yet been shipped but said that they couldn't do anything about the third medication that had already shipped.

I explained to them that I had been referred to a specialist and that until my condition was under control, my dosage would be changing constantly, and therefore, I couldn't use the prescription that they were sending. They still refused to allow me to return the medication and credit my account. After several weeks, the medication did not arrive. After several calls, I finally convinced someone to credit my account, and I made it clear that I didn't want any prescriptions sent by mail, unless I authorized the order in writing.

Today, I received an email from Express Scripts telling me that they received my order. I called them 10 minutes after receiving the notice, and I was told that the medication had already been shipped. I told them that I had not ordered anything. After waiting on hold for several minutes, I was told that they had sent the medication by mistake. I then waited on hold for several more minutes to get approval from a supervisor to issue of a return label.

In July, I received a package full of prescriptions from Express Scripts in the mail that I did not order. My credit card (connected to my Express Scripts account) was charged about $150. I refused to accept the package and sent it, unopened, back to the sender. Over the past few months, I have made several calls to attempt to get my money refunded. They told me that it was my error because I didn't use a proper return label to return the package, and that there was nothing they could do for me. They also said that (somehow) my account was signed up for an auto-refill program. To my knowledge, I did not sign myself up or enroll in any such program.

I discontinued permission for Express Scripts to place charges on my credit card. Express Scripts then sent the prescriptions back to me. In the end, I spoke to Mr. **, a supervisor. I told him that I would not be using Express Scripts any longer, cancelled all remaining refills, and expressed my dissatisfaction in the entire situation. He said that it was my error because I enrolled in the auto-refill program so my money would not be refunded. There was nothing else he could do for me, other than offer me a 'house credit' (for much less than $150) that could be applied to future prescriptions. I told him that was not acceptable as I don't want to order more from them or continue a relationship with a company that I did not trust.

I was promised by a customer service representative to override 100% prescription price to my co-pay price as a one-time courtesy for my prescription until they receive the faxed prescription. But when the pharmacy attempted to fill it, Express Scripts would not honor the agreement. I could have received a free sample from my doctor's office to get me through until the prescription could be mailed but I did not know that Express Scripts would not honor the agreement. I am leaving town today and I now have to pay the full price for my medicine so I will not suffer a decrease in levels of my medicine.

I called Express Scripts to have my son's prescription, Singular chewable 5mg, refilled which he has taken for years to treat his asthma allergy. The insurance company told me that their policy had changed and that without prior authorization from his PCP, they would no longer fill his Singular prescription. They are not recommending that he be switched to an alternative medication which would involve my child, who is also diagnosed with severe ADHD, to take a steroid.

They then gave me a number for my PCP to call and request the prior authorization. I contacted my PCP and they are stating that they do not call and give prior authorization and that everything must be faxed. Meanwhile, my son is running out of medication. My question is who are they to decide what is the best medication for my son? If they are going to deny my son benefits, then what am I paying for?

I sent my hydrocodone prescription in to them on 8/11/2011. It sat on their desk for 3 weeks. It was on their computer web as filling one minute and completely off the site the next. I contacted first by email and received an apology, but still nothing.

Finally, I called on 9/6/11 and was told it was NY state law that a diagnosis should be on the receipt. It is not our law. They lied. It's their law and no, they did not contact my doctor, as they told me. I had to take today off from work and go to my doctor to get another script of Percocet, temporarily since you cannot abruptly stop pain meds because of seizure. Then I had the doctor fax over my diagnosis.

I work as a heavy equipment operator and I am in severe pain but I am the only bread winner in the family. I do not abuse my meds but Express Scripts last filled my three month script in May, sometime around the 17th, and it is way over 3 months. They will not allow you to fill it a drugstore here because you're only allowed to have 100 a month.

I would like to deal with my corner drugstore and fill my 6 pills a day and not have to get 540 pills every time they feel like sending them out. It's not a good thing having all those pills here and it's not fair, the way you get treated.

This is a follow-up to ROK of **. ROK had a heart attack this week from the stress Express Scripts brought upon him. He is convalescing at home now, still waiting for the prescription that started on July 15th. It's in the pharmacy again; in the first stage where it's been 3 times previously, before suddenly disappearing.

Please, please, please. Something must be done about Express Scripts for their contemptible behavior and for causing my husband enough stress to cause a traumatic life threatening incident.

I have had the most terrible experience with Express Scripts trying to get a prescription filled. I have spoken to, no less than, 20 individuals (customer service and pharmacists) to no avail. I was continually told that my physician had to call and verify the prescription, which was done time and again, and no record of his conversations with the pharmacy was recorded or shared with customer service. It has been over a month and I still do not have my prescription.

Express Scripts sent me a bill for a drug that the company said was mailed in December 2009, that I did not receive. I began receiving past due bills from Express Scripts in February 2010 through August 2010, and each time I contacted Express Scripts to reiterate that the drug was never received.

I contacted Jason ** on August 3, 2010 at 10:37 a.m. and he assured me after speaking to his supervisor that it was taken care of and I would not not receive further bills. This settled the issue, or so I thought, as no more bills were received from Express Scripts in September, October, November, or December 2010.

Then I began to receive notices in February through July 2011 informing me of a "NextRX transfer balance debit" of $312.10. The transfer date was January 13, 2011 (presumably for the drug mailed in December 2009 that was never received). The last bill from Express Scripts was dated 8/2/11 concerning the NextRX Transfer Balance Debit of $312.10 of 1/13/2011. This was followed by a telephone call informing me that my account would be turned over to a collections agency if I did not pay. I should emphasize that neither NextRX nor Express Scripts was the drug provider in 2011 (CatalystRX is).

I had to call them 5 times to check on my latest prescription. I mail ordered it over 2 weeks ago and never heard back. First, they always say, "We have no record of receiving it". Then a week later and another call, they have mysteriously found it but don't bother to let you know. So prescriptions just sit in a holding bin until you call back a third time. Then, you have to ask for a supervisor who always say, "We have to contact your doctor's office to verify".

I checked with my doctor's office and they have NEVER gotten a call from Express Scripts. Then you have to call back and ask for a supervisor. They then say the same thing. It usually takes at least 3 weeks to get a prescription, so I have to get an emergency refill at a local pharmacy. This company has let me run out of insulin 3 times! I am not the only one who seems to be blacklisted by Express Scripts. There are thousands of complaints by consumers about this company! A federal investigation needs to be ran on how they conduct business.

I placed a prescription order through their mail order system on August 15th. I normally wouldn't do this but Express Scripts requires mail order delivery for recurring refills with our insurance plan. The order began being processed on August 17th and the cost was deducted from my bank account on the 18th.

I called to check the delivery status on August 22nd and was told that it was being held due to a past due balance. When I told them that the past due balance was paid four years ago, they said that they had no record of receiving payment from the collection agency and that I would have to provide proof of payment; we went through this same debate three years ago. I told them that they needed to contact the collection agency to resolve the issue. Again, I was told that it was my responsibility to prove to them that I paid the debt.

Since the debt was paid, I have not received any bills from the collection agency and have been able to fill this same prescription at the local pharmacy without issue, so it would appear that they agree that the debt has been paid. At this point, the person I was speaking with at Express Scripts hung up on me.

For quite some time, my husband and I double insured each other through our companies. I always run my prescription drugs through his, as it was already set up at my clinic. Recently, he retired. So, I am having my first experience using my insurance company for drugs, who uses Express Scripts. I use the drug Zoloft and have been using it for 20 yrs. When the generic came out, I was glad to try it for cost reasons. But I found out I couldn't tolerate it. I went back on Zoloft with the doctor's request to only fill the name brand. I entered Express Scripts. Even though the prescription was authorized by the doctor as name brand only, they refused to fill as it was a step II drug. It means trying as step I drug, which I had already done. That is why the doctor said name brand only. I submitted my prescription to my pharmacy on August 5 and it's now August 17.

My doctor gave me a prescription and since my company switched to the mail-order service of Express Scripts, I had to mail it in. Two weeks later, I got a 90-day supply of medicine and my credit card was charged $100 with a note that I could have saved $80 if I had the generic equivalent. I didn't receive a phone call or email of how much the medication costs. Express Scripts requires you to write down your credit card number when you send in your prescription, then blindly charges your credit card with no confirmation of how much it will cost and no offer of a generic equivalent.

I called Express Scripts and they told me that there is nothing they can do. They will not contact a customer before charging their credit card unless the prescription is over $500. I cannot think of any other company that will charge you for a product without telling you up front how much it is, an estimate, or a confirmation. They will not return the medicine. To top it off, it's the wrong medication. The doctor didn't prescribe the right medication. I was told by Express Scripts to take this up with my doctor. So, the doctor owes me $100? Basically, if I had known that the medication was going to cost me $100, I would have told them no. I never got this opportunity.

I've been having the same problems with Express Scripts on Schedule II medication. It takes about 3-5 weeks before anything gets done. This is after they lost the first script that my doctor's office mailed on July 15th. Then, they lost the next one on August 5th. The 3rd one needed more information, which was never a problem before. So, I'm still waiting for my medication, and it's been over a month since I started the refill process.

I've been getting this drug for over 8 years, 4 of them has been with Express, and has been the biggest nightmare ever! They told me the process has changed, and now, the script gets mailed from my doctor's office to Express in AZ. Then, it gets mailed to St. Louis to be processed. The laws in MO are different than the laws in CT where I live, so they need extra information, information that's not needed in my state or AZ.

They tell you one thing one day, and then when you call again, it's a different story. I have sent many, many, many, emails through their "Contact Us" link and many calls too, telling them about my problems, but no one seems to care. I then started sending messages of how bad their company is and how they make their customers worse off with their lies and ignorance.

I guess that pissed them off because now, I have a "special team" to handle my complaints/questions. Plus they deliberately erased my doctor's information when I need to have a new script written out for an expired refill. I have to call express and tell them my doctor's information so they can fax them a form to fill out and fax back. (on non-narcotic meds) I was told no less than 8 times that they will fix the problem so I would not have to go thru all of this again. Guess what? It never got done!

This is the fourth time that they have claimed of having no record of my prescriptions after mail ordering them. In the past, they have let me run out of insulin when I take 8 shots a day. Today, the same old story of not receiving my prescription order for two: blood glucose strips and needles for the insulin pens. Once again, I was told they have to verify with my doctor. Well, my doctors are getting tired of having to verify my orders. I made copies of my prescriptions and put the date of mailing on the copies—ordered them ten days ago!

Last month, they let me run out of blood pressure medicine. In the last year, they have lost four of my prescription orders. They never say lost, though. "We have no records of receiving your prescriptions." When I hear that, my blood boils. I think Express Scripts will eventually give me a heart attack. I panic when I run out of insulin because in just a day or two, I could die.

My wife and I are both insured by Anthem, who states we must buy maintenance drugs from Express Scripts. I am a diabetic and my wife has Essential Tremor.

Over a period of six weeks, we have been requesting a renewal of our prescriptions both from the doctor's office and Express Scripts. Each follow-up with Express Scripts claimed the doctor had not responded. Each follow-up with the doctor said either no request was received or they had faxed the request to Express Scripts. Week seven and we are out of medication.

When I asked my doctor's office to fax a refill for medications to Express Scripts, they never seem to get the fax --until it has been faxed 2-3 times. It's very frustrating to wait several weeks, only to find out that they STILL don't have the faxed information. Sometimes I nearly run out of my meds; then they ran out of one of my meds. I had to request a refill from my local pharmacy. I don't have any option as this was the mail order pharmacy provided by my insurance.

Like the last complaint on this site, my complaint is very similar in every way on every situation. Although Express Scripts told me I didn't pay my bill in a timely manner and would not send any medications to me unless prepaid with a credit card, my bill had always been paid on time so I didn't understand why this was an issue all of a sudden. Now yesterday, I received a package from them that I didn't prepay for and didn't request them to send me. I called Express Scripts and was told that the doctor's office called in a new script so they filled it and I am responsible for the payment of $270.00.

This timely response would be appreciated but I did not order the medication because I switched to a different medication and don't use this particular type any longer. This sounds like the doctor's office made a mistake but in the past, Express Scripts never filled an order for me unless I requested it filled because remember, I must prepay for everything before it is sent to me. Now they say that when the doctor's office sends a prescription, it is filled immediately and that is how it has always been done.

I usually don't complain and never online, but Express Scripts is the worst pharmacy to deal with that I have ever encountered and my heart sinks with every complaint I see like mine. They won't fix the problem because they are in bed with my insurance company who I have filed my complaints about Express Scripts with and nothing gets fixed.

I cannot seem to fill a control drug in a timely fashion through this pharmacy. I am forced to use Express Scripts through my insurance provider. I have sent my prescription in the last four times just to hear that they can't or will not fill it! It is usually that they need more process time. They say they process in a matter of days. This is, in fact, untrue. It usually takes weeks to get my script.

Being a controlled substance, my doctor does not write it until I am at the end of my script. Then the script is sent in for processing. All controlled substance are then sent out to another state for processing. I believe it is in Idaho. This state requires a diagnosis which is not required in California. That took a couple extra weeks, the first time. I then was told to have my doctor write refills on my script. I didn't think he would do it, but he agreed. Obviously my doctor doesn't think I am abusing my script. This information was bogus at this time when I called to refill my script. They said, "Well you can't get refills on a controlled substance". I had a 15-minute debate the first time they told me to do this but was assured it was okay!

I sent in one script that was missing a date. I was never contacted by Express scripts. When I contacted them they said that I need it dated. I told them I would contact the doctor's office. The customer service representative told me that if they didn't contact her in 24 hours then they would send it back. I said to please don't do that and I will have them call.

I don't, however, control the office's response. I also asked if they had any legal reason that they must send it back! Needless to say she returned it. Although the post mark was two weeks later, Express Script say I can fill my script locally and pay the upcharge, which I guess I will have to do.

Why do I have insurance coverage that I can't use because they refuse to act diligently? Every time I talk to them they tell you different policies that contradict each other. When you question this, they become aggressive. They have very poor service. The result of their inept service leaves me in extreme pain and unable to function whatsoever. Truly unconscionable!

My doctor faxed in a couple of prescriptions on July 14, 2011, and I still don't have them. I called on July 26 and was told Express Scripts had the prescriptions but would not fill them because my doctor faxed the scripts using a stamp instead of his signature. So, they just left them sitting there all this time. If I hadn't called, I still wouldn't know what happened to these prescriptions.

Express Scripts said they had attempted to contact my doctor to get another signature, but they said they had not received a reply. My doctor, however, says he signed the scripts and faxed them in again. Evidently, Express Scripts filled one of the scripts and put it in the mail to me, but they did not fill the other one. I still today (July 28) have not received either prescription! This medicine is critical to my well-being; it is not optional. I suffer from pulmonary ailments and must have this medicine to breathe. I'm still steaming about the fact that Express Scripts set aside these scripts, decided not to fill them, and yet no one informed me that the drugs would not be coming in the mail as usual. Since the meds didn't come in, I had to get the doctor to call them in to a local drug store and I had to get out in 100-degree heat today to go and pick them up. And I should not be out in that heat.

I called Express Scripts on the 13th and 14th of July 2011 to ask about my bill. I had changed banks and I had been charged $18.00 fee for insufficient funds on the 13th of July since it took Express Scripts over three weeks to cash the bill pay check from the bank which caused the insufficient funds problem. I was told on both of my calls that my account was paid up and I owed nothing. Then I received another insufficient funds charge from the bank which was caused by them when trying to cash the same check again on the 15th of July.

Please note that, on my calls to Express Scripts on the 13th and 14th of July, I was told that I did not owe anything to them. And then today, the 23rd of July, I checked online and found that Express Scripts had levied a $15.00 insufficient funds fee against my account on July 21st. Now on the 13th and 14th of July, Express Scripts said that my account was paid in full. Had they said any different, I would have paid the balance by check card, but due to a lack of knowledge of your employees, I now have a NSF fee from you.

What is going on? I have already been told that the billing department is in St Louis and it could take up to five days for the information to get from St Louis to Tempe. Is this what computers do, make things slower?

and expedite.

I explained the non receipt and why the order was not expedited. He said that they had to contact the doctor to issue new RX and the order would be shipped to receive in the next 48 hrs and I was rebilled $56.00

I objected to the rebill and he said that this is the policy and after 30 days if I still havent received the origional order I can request a refund for the first shipment. I and still waiting for the rx and express scripts has lied and there is problems within

On June 22, 2011 I submitted six prescriptions to be filled. On June 29 it reached someone who would process them. On July 1 they called my doctor because they had a question about one of the prescriptions. Express Scripts stated that since the six prescriptions came in together they will be sent out together. The question with the doctor was resolved about the one prescription they had the problem with. Only that prescription was sent to me. The others, for some unknown reason were placed on hold.

On Monday July 11 I finally spoke to a supervisor who told me that the five other prescriptions were placed on hold. He released them and said they would be shipped in the next 24-48 hours. They weren't. I have spoken to supervisors every day and they say it has been expedited. The most puzzling thing is that the supervisors are not permitted to call the pharmacy to find out the status.

I had a credit card on file with Express Scripts. They charged it when I ordered my monthly prescription. However, they never charged it for one of the months for an unknown reason. I was unaware that I owed $20.

A year later, I was contacted by a debt collector asking for the $20. I paid the debt collection company the $20 and a late fee. I quickly called Express Scripts to find out why my credit card was not charged and why I was never notified of the outstanding balance. I was on the phone for 35 minutes. They transferred me three times and many of the individuals I talked to were very unsympathetic and were unable to explain the situation to me. I understand it is just $20, but they handled the situation very unprofessionally. I will no longer deal with Express Scripts and will be filing a formal complaint through my workplace and insurance company.

I ordered my blood pressure medications at express script in Aug. 24 2010. I called them and asked to speed up the process because I had medications left only 2-3 days. They told me that they will mail the package asap, and they did. I got the message and tracking number. According to tracking number, I should got the package at Aug 27, 2010. I never received the package. Then the delivery company change the date to Aug 30, then Aug 31. Finally, I called to express script and they contacted the delivery company asking them when will they deliver the medications. The delivery company couldn't place the package and they said that they don't know how long will it take to locate the package.

I was already without medications for couple of days (I take this medications for long time and my blood pressure goes sky up without them). I couldn't wait any longer. The express script sent me the same order again. I got the 3- month supply of medications. I received it and paid for it. After a while, I saw the same unpaid balance on my account.

I called the express script and explain them that I already paid for the order. They told me that they sent me the same order second time. I never received the second order. I called to express script couple of times and I sent them couple of emails explaining that I received only 1 order (I get 3 months supply in each order, why will I get 2 orders in the same time). They keep telling me that they sent me medications twice. I have hard time explaining them that I never received the 2 order. I never asked for second order.

I have proof that I paid this balance once. I filed a complaint with BBB. They told BBB that they will resolve the issue, but they never did. Now, almost 1 year past, I still get statements. Recently, I got statement for $139.79, couple days after I got statement for $239.79. I called to express scripts and one representative told me that my balance is 0, then the other said that is $139.79.

Two weeks ago, I tried to get a refill from Express Scripts on HIV medication. Because I was past due, they wouldn't send it. So I sent in a check directly from the bank and it took fourteen days to clear. When it finally cleared, I called back and because I was past due ($15.00), they refused to send my medication.

I explained to them it was in the mail but I was told that the check had to clear before they would send out medication. I won't give them my credit card as they'll capture the information and repeatedly bill the credit card, even though you don't authorize it. I went from the worker to the supervisor to senior supervisor. I was on the phone for one hour and finally, after a lengthy diatribe, the supervisor credited my account for $15.00 after I threatened to transfer my prescription to a local pharmacy.

If I go to a local pharmacy, my co-pay is $360.00 a year as opposed to $100.00 a year through Express Scripts. I never had this issue with Express Scripts before and wonder why they feel so entitled to withhold medication willy-nilly without any notice of their intentions. The senior supervisor took care of the situation with a credit; but she behaved like she was doing me a big favor.

I noticed that from time to time over my ten years of doing business with Express Scripts, they come up with some kind of business rule without telling their consumers. They say it's just business; but, I think they need to look at the type of business they're in. They are not a bank. They are dispensing medication, and playing with people's lives with these silly rules they seem to arbitrarily put into place.

I phoned my doctor's office, McCormick Associates on May 23, 2011, to request a refill for Sulfasalazine, which I am prescribed to keep ulcerative colitis under control. I had not received any refills and I phoned my doctor again on June 2, 2011. I was told the refill request was faxed and to call Express Scripts to find out the status. I spoke to a gentleman named Joe who stated that no refill order was ever placed. I was told by my doctor's assistant, Lisa, what Express Scripts told me.

She informed me that she has the log for placing an order but would call again on June 2, 2011, to request the refill again. June 6, 2011, I still had not received my refill and I phoned Express Scripts again. I did not write the customer service person's name down, but she was very rude and outright lied! This person should be fired! I was informed yet again that no order was placed and that Express Scripts "supposedly" left a voicemail message for my doctor, but never received a call back. I was informed by Lisa this morning that my doctor does not have voicemail!

Sulfasalazine is prescribed to me for ulcerative colitis. Without this medication I will bleed and more than likely end up hospitalized. This condition can be life threatening. I do not appreciate the business ethics of Express Scripts and would like some sort of action taken against them for playing god with my life!

I have seen a lot of the complaints and hopefully some of this information can help.

Before having a prescription filled by mail or at a retail pharmacy, call your drug plan and see if the medication is covered and also get a copay(what you have to pay after insurance). Also find out if the medication is formulary/non-formulary. That makes a difference in the cost.

If you are told that the medication requires a Prior Authorization or pre-approval, find out more about the procedure to get that. Do you have to try other medications before the plan will pay for it. If you do need to try other medications first, find out how many(more often than not it will be 2 but sometimes 1). If that's the case, see if you can have your DR give you samples for a few weeks and then while taking samples have the DR write a prescription for 1 of the meds that the plan says you have to take. That way, it will be in your claim history and documented that you have tried the drug. That will allow you to have the Dr say you tried the med and it did not work. Problem solved and you get the medication you really want or works for you. Some medications have a higher copay that others (non-formulary/not preferred by the plan), when that happens, ask if there is an override or PA to lower the cost of the medication. They wont tell you that the option is available.

If you are told that your plan does not cover a medication and there is nothing that can be done. That is information that those people are told to say. Call your employer/HR dept and complain, complain, complain because they actually decide on the type of plan and what meds are covered. Take it as high as you have too. They may try to refer you back to your drug benefit manager, but that won't change anything.

Making the most of your benefits with these high copays can be tricky. Say for instance you take a brand name medication and your copay is 90.00. If you take a strength of 40mg, see if it's possible to split the medication in half. If so, have the Dr write a rx for double the strength and cut the pills in half. You then have twice the supply of medication for possibly the same copay.

Your copay may be 10.00 for a generic drug at a retail pharmacy using your drug plan, find out at say a WalMart if they have the medication on their drug plan where they offer the medication for a lower copay amount. You may be able to get the same medication at a lower cost without using your benefits. You are not required to use them. (That may not benefit someone with a high deductible plan because it would not go toward the deductible).

For the senior citizens or those with a Medicare D drug plan. (Hope no one was offended by the term)

Coverage Gap/Donut Hole sound familiar. Yes...

Getting to the donut hole is happening fairly quickly. It's not just based on what you pay as a copay, but also what your plan pays a well. So your copay is 15.00 and the plan pays 100.00. All of that 115.00 counts toward helping you get there. Once you get there, you are required to pay 100% of the cost of the medication. Well, for a lot of brand name meds, not true. In 2011 you get a 50% discount on those brands now and by 2014, I think, there should no longer be a coverage gap/donut hole. Woohoo !

There are a lot of drugs under certain MEDICARE D plans that are not covered. If you challenge that, it's very possible to get the drug covered. Not guaranteed though. Especially if you have had the medication before and now it's not covered. Don't try this if you know that your plan has changed since the previous year. It really won't work. Last thing for all, read your plan info carefully, a lot of times we sign up for things and really are unaware of what it actually details to have it come back and bite you later. Be safe and happy prescription dealings!

My husband has an undiagnosed anxiety disorder which causes nausea and other physical issues. We have been getting the same 4 prescriptions from Express Scripts for almost 5 years. Suddenly, beginning January of this year, Express Scripts has been withholding his medications. When I called, they said that according to their records, he has "X" amount of pills left and the prescription cannot be renewed yet. Two of his prescriptions, one for anxiety attacks and one for nausea, are prescribed by the doctor to be taken 1/day or as needed to avoid problems. If he needs 2-3 nausea pills a day some days, how does Express Scripts track this? They can't! We have been attempting to get his anxiety pills since March 23, 2011. We still have not received them. According to their records, they sent 2 prescriptions out on April 18. It is not May 15th and no prescription has been delivered.

On May 2nd, I called and spoke to a "supervisor". I explained what was happening and that we had not received these prescriptions. "Ann" explained that I could have a replacement prescription sent, upon physician's approval, and my expense after 30 days. She said that if the original order had not been received, they would reverse it out of the system and credit my account. I spoke to "Teresa" today. Still, no replacement order has been sent out, due to the fact that they have not been able to contact the prescribing doctor to authorize the order. I have spoken to the physician and there have been no attempts to contact her. This is ridiculous! They are playing God with my husband's medications. Without these, he will have trips to the ER.

"Express" Scripts had been filling my medications for almost a year. I recently placed an order for a new prescription and four refills. Three refills were ordered online, and two were physically mailed in April 6, 2011. It is now May 2, 2011 and I still have not received any medication. I called today for answers, and was thanked for my patience repeatedly. I was put on hold waiting for a supervisor for 30 minutes. At this point, I had to return to work and could not wait on the phone any longer.

I was informed during this call that the Rx's I mailed on April 6 were received on April 19, and were being processed. I live in Scranton, and the RX's were sent to Bethlehem PA, less than 100 miles away. I did receive a call back from a supervisor who informed me that I needed to straighten this out with my health insurance because, for some reason, the address I had been using for a year was now no longer valid. Ironically, they still bill me at this address, and the bills come just fine.

I ordered a refill on March 2011. I did not receive the shipment, and contacted the company about 3 weeks later. The company filled another refill which was received. I had to call back 30 days after initial refill was ordered, so Express Scripts can declare it lost. I had to wait another 72 hours for "lost status" to propagate through their system. The co-pay was refunded but they could not refund my "refill". They consumed two "refills" but only sent one refill. I was told to get another refill, and that they did fill the refill that they lost.

I lost 1 refill (3-month supply). My medication for heart/blood pressure, was delayed. I had to deal with them five separate times for something that should have taken one call. The person, who was contacted about refunding me the used refill, was quite abrupt and bordering on being rude.

I submitted a three month order for my medication, Insulin. I received an automated call that my order was shipped. The next day, I received another automated call that my order was shipped. The next day, I received a human call to disregard my previous automated messages and to call because my items weren't shipped. I called and was promised that my order would be shipped in 24 hours. The next day, I got a call to contact shipping to arrange for the shipping of my items. I called and was asked if I would like three or five day shipping. I asked for a supervisor and was put on hold several times (as I read other complaints, this seems to be a tactic they often use).

I get a supervisor explained that it is important that I get these items in no more than two days, because I was running low. I was told that they can't make any promises (okay) but that I should expect the items in one to two days, but it is up to the pharmacy (I thought that was them). I have not run through the entire nightmare in this complaint but there were many more calls to the company, and several times, I was "disconnected" while waiting for a supervisor. Is there any chance of a class action? This company seems horrible. Any lawyers out there who would like a testimony, I would be happy to offer my experience.

- Refuse to send a written response to the concerned who filed thru the website.

I have been taking this medication for 12 years and never faced this frustration. I am not sure but I think they supplied me a recalled medication because my doctor was saying my BP was high. My BP was in control for the last 10 years with same medication and I've not change in lifestyle.

They denied my prescription that I have been taking for a few years now because they wanted me to try some cheap drugs that I have already tried (and they didn't work). Hence, I am taking the one they have denied. Who the ** decided these piece of ** have a better idea of what drugs I should take than my own ** doctor and myself? This ** better be resolved quick because I am suffering right now and I am going to start smashing skulls soon.

Express Scripts has a horrible history of poor customer service. They frequently lose prescription orders, and then refuse to send out replacements, claiming to have never received the order in the first place. After dealing with them and often receiving my prescriptions late or having to call multiple times in order to ensure my prescriptions actually arrive, I have had enough with them. I used their automated system to refill an order, which they again lost. So I had to pick it up through an emergency at a local pharmacy.

I called Express Scripts to get my order back on track and they said that since I had transferred my prescription, it was their policy to refuse to take a prescription back. This is absolute nonsense and a total waste of my time. They take absolutely no responsibility for their actions, and their supervisors have no authority whatsoever to correct errors on the part of the company. Dealing with them is a complete nightmare (check around for other complaints, you will see that they have a history of abusing their customers).

Welcome to the wonderful world of socialized medicine. I've been dealing with Tricare through the military for over 17 years and this is the absolute worst company in the world for servicing those who serve. They will tell you whatever they need to simply get you off the phone. They'll have all the apologies in the world to give you, but in the end they don't care.

My daughter has been out of medicine for over a week now, and these morons can't or won't seem to get things right. Four different delivery dates, 20 different representatives, now they're trying to say this was our problem. Cancellations of prescriptions for no reason, rescheduling of deliveries for no reason, changes of reason for non-delivery, whatever it is, they don't care! I hope that the United States is ready for this type of treatment, we in the military have been dealing with it for years. Now that the "change" has come, I hope that you're ready for it.

I am retired military and enrolled in the TRICARE Pharmacy Program. I have had terrible experiences with Express Scripts with new or renewed prescriptions. Among the problems is when a prescription is faxed in they often have no record of it. Time and time again I have seen the fax received receipt and within a few days I would go to their web site Request Center which would show that a new prescription had been received. After a week when I didn't receive a confirming email I would check the web site and there would be no information. A follow up call by me would result in Express Scripts denying that they received a new prescription. That has happened 3 times in the last 3 months.

When there has been problems with a prescription there has been no or inadequate attempts to contact my doctor. I also have additional complaints. In the past I have made a formal complaint to the Department of Defense. The previous supplier (Merck) was much easier to work with.

I sent a prescription to Express Scripts for a drug that had 4 refills available. I got billed $90 and was sent one month's worth of medication. I checked the Express Scripts's website and it lists $90 for a 3-month supply. I called their customer service and the woman who answered told me they charge $90 whether they give 1 or 3 months' worth, that's their minimum charge. I asked why they didn't send me 3 months since there were refills available. She said they didn't send me 3 months because the doctor didn't write "dispense 3 months' worth" on the prescription.

There were several instances of prescriptions not getting filled and no communication with us that there were issues holding up the process. We never knew any of the details until we made a call to Express Script to find out what the hold was on receiving the needed medications. They claim to save you time and money. But they have done nothing but cost us tons of wasted time trying to iron out the many details/problems we have encountered since being forced to switch over to their mail order process.

Express Script should be investigated immediately! They are ripping people off. I don't understand how they are getting away with it. The Columbus City School System in Columbus, Ohio switched from Aetna RX Home delivery to Express Script two years ago. It was a big mistake! We would have rather paid more money and stayed with Aetna RX Home delivery. In the beginning, Express Script messed up the transfer of prescriptions. My husband and I had to go back to our doctor and get new prescriptions to submit. Our second experience with Express Script was paying for a prescription by credit card. It was another big mistake! Months later, we received an auto-refill by mail and were charged for medication that we did not request. It was a prescription that was transferred from Aetna to Express Script without us knowing about it. Also, my husband was on other medication that didn't allow him to take the auto-refill medication.

So, we are now stuck with two bottles of medication that we cannot use and we were also charged for the prescription. We were on the phone with them for over an hour trying to find out why they sent us an auto-refill and charged our credit card when we did not request it. There was nothing they could do for us. My husband told them to never send anything by auto-refill and he also told them to remove our credit card number from their system. Recently, we sent in a prescription to fill. You would think we learned our lesson by now. The prescription didn't arrive in the mail until four weeks later. When we opened the package, we discovered that Express Script took it upon their own to charge our credit card for a medication that our insurance did not cover and charged us $60.00. Why didn't they call us first before filling the prescription? Anyone with any common sense would see that we do indeed have drug coverage. So why would we want to pay $60.00 for something that should cost only $12.00?

Then come to find out, our insurance plan through Express Script does not carry the simple drug of Meclizine, the generic form of Antivert. They had our contact information and they could have called to let us know that the medication was not covered under our plan. When we asked if it were possible to return the medication, we were told no because we opened the package. ****! You have to open the package to get the paperwork out. Why don't they send the bill separately? This way if there is a problem, the package can be sent back untouched. Both women I spoke to sounded almost robotic. It was as if they repeated the response on a daily basis. We will never do business with them again! I will make it a point to let every person I know how deceitful Express Script is. I will also file additional complaints.

We receive telephone calls from Express Scripts with message stating, "It's necessary for us to schedule delivery date for the Flores Residence". Then the call is hung up. I do depend upon the delivery of some medicine that requires refrigeration so I need to know when it is to be delivered.

Both myself and my husband receive our medicine through Express Scripts and are very dependent upon mail service for the medicine. In the past, service has been excellent but in the last few days the same calls have come in.

Today I received the same call and when I tried to call Express Scripts the person was unable to understand what I was trying to explain to her. She just said she would remove us from e-mails -- we do not receive emails so it was necessary to try to contact someone to understand through this email.

Unfortunately your prescription vendor is Express-Scripts, which is a dishonest service that takes advantage of the customer. My recent experience using their mail order service was a disaster, both service and financial wise. The service took 30 days to establish. First, they denied receiving by mail the five 90-day prescriptions, and then I received a letter with the prescriptions enclosed saying that I did not have an account. Next, after three phone calls, they delayed filling the prescriptions and wanted to talk with the doctor's office. Finally, they sent out five prescriptions.

However, one prescription was for a name brand Toprol XL instead of the generic Metoprolol. Instead of a $20 charge they billed me $150 for the brand name. I did not OK the brand name being sent. As of today, Express-Scripts is denying fault and refusing to adjust my bill lower to the correct co-pay. I think that Anthem needs to get involved and straighten-out their vendor of drugs. None of this is my fault, especially since their person called the doctor to verify the prescription information. Thanks in advance for managing your relationship with poor vendors and assisting me in dealing with one.

On 11/11/10 I received a package of medication; three months supply of Nuvaring that costs $150. I have not ordered this medication since 2008 so I called them to inquire. They stated that a Dr. *** had sent in the prescription for me on 11/2/2010. They then shipped it to me on 11/9/10. I called my doctor's office and learned that **** was actually a nurse practitioner that had not been working with them for over a year. They also checked through my records and had no record of requesting any medication for me. The last date of a pharmacy request they had in my file was in 2008. I called Express Scripts two times.

The first time I spoke with them, they said that they would fax and mail to me the order that Dr. *** had submitted to me. During the second phone call, they said that because this person had sent in this request using a fax machine, they would not be able to send the fax to me and they could only send the fax directly to the doctor's office. They are claiming that unless the doctor assumes responsibility for this error, I will have to make this payment of $150.

I have lost more than half of my work day on phone calls with Express Scripts and the doctor's office. I am being held accountable to pay $150 that I don't have and I never purchased. I am fearful that this will affect my credit history.

Express Scripts (ES) was contacted to refill my 8 yr old's medication. They advised via phone (Oct 27, 2010)that it was all in order, everything was okay and the medication would be shipped out that day. Several days later, no medication had arrived (Nov 4th, 2010). I was concerned and contacted ES; they advised that medication was not sent and doctor did not authorize prescription to be refilled. They found that out on the 27th and never thought to contact me by mail, E-Mail, or telephone.

Now a week later, my child is out of medication. There is a total lack of concern for medication to arrive in a timely manner (somehow the invoices arrive fast enough). My job's insurance requires me to use ES to save money. Yet, I do not feel my family's medical treatment is part of the equation. ES dropped the ball on the health and safety of my family. As soon as they knew the prescription needed further action from me or my doctor, they should have contacted me to let me know they couldn't ship the medication.

Every month, they never send my medications to me on time. These are medicines that I have to take for the rest of my life and cannot go without. Every time I call, it's a different story from some ** phone worker and I'm sick of it. Get me my medicines, **, that I have already paid for! I will take this to court if my health becomes at risk!

I have been required to do mail order drugs by my husband's corporation. I had one prescription filled last year that I needed to take daily and had nothing but problems trying to mail it into Express Scripts. Finally, the doctor's office tried to fax it and couldn't get it worked out with them for over a month. Meanwhile, I purchased my own drugs and paid for them myself. I decided last year to try to order Pulmicort through them for my daughter who has asthma. They told me they required me to leave a credit card on file for her med costs so I gave them the number.

They began sending her Pulmicort and would charge my card for the meds. They would send it to me whether I wanted it or not. One time, it arrived when it wasn't supposed to and they would not take it back.They said I was responsible for the cost even though I did not order it and my card was charged. I should have quit then but did not want to pay full price for the expensive meds.

The worst experience happened this year. .My daughter's doctor is a great doctor and wants my little daughter to have the best meds possible. He wrote out quite a few prescriptions wanting my daughter to try some different drugs for her asthma. He told me I could choose what works best for me. I told them I have mail order drugs for maintenance meds and they sent the prescriptions in. Over the course of the next few days, al lthese drugs began arriving at my door and mail box.

When I called Express Scripts and asked why all these large quantities of drugs were arriving, they said your doctor ordered it! I said, "Wait a minute, I did not authorize all these prescriptions to come to my house!" Apparently, they don't notify you when things are being sent out. Then you would have a chance to refuse when they automatically charge the credit card number on file. My orders that have come so far are so large they have made so many mistakes blaming my poor doctor's office. I have tried to stop the orders but they won't stop anything. Every word they say is a lie.

I received 13 rescue inhalers! I could start my own pharmacy .I also received meds where one could be used instead of another but they sent me all of the drugs. My credit card has been charged nine hundred dollars so far. More drugs are still coming that I am expected to pay for, but they can't tell me what those are.The truth is they want to charge me on that credit card as much as they can because they can do it.

Apparently this is common practice .I was told if I try to send the drugs back, they will send them back to me and then if I mail them again, they will destroy them. This is mail fraud, consumer fraud, the highest level of organized fraud. One of the supervisors told me if I mail anything back, they will not cover my drugs anymore! Was that a threat?! I have been forced to buy enough drugs to last a year or more on my credit card. Does any of this sound okay to anybody out there?

I don't have an extra 1000.00 dollars floating around and this has caused a hardship for me and my family. I tried to disable my account with them and guess what?They wont let me! I guess I need to read them all the prescription numbers that are out there, then they can cancel it. I don't have them. Remember my doctor and I don't know what exactly they are sending. Why don't they have my prescription numbers? They sent the prescriptions! I want to help start a lawsuit against this company. I have never seen such bold fraud taking place from what is supposed to be a legitimate company. I am in shock! This company will tell lie after lie to protect the shady scam they have going on. Imagine this scam on very large scale! Their company must be quite rich! !

My company uses Express Scripts. I got my first fill at a local pharmacy as a new customer then went online to complete the mandatory 90-day supply form. I filled out my medical info and my form of payment (debit card info). After 60 days, they still had not processed my request and I was running out of prescriptions allowed (max of 3 @ 30 days outside of express scripts). Express Scripts denied my local pharmacy to fill the request and told them to give me a partial of one of my medications and to fill the more expensive as they have not received the prescription from my doctor.

So the next day, my debit card was hit for $300 from Express Scripts after I just filled a $100 prescription at the local pharmacy. I called and then got a runaround and including the CSR telling me they don't allow that. I said, "I don't care about what you allow. It's about what you did already. I'm looking at my bank account and you have processed payment."

He then proceeded to scream at me literally said, "Well, if you'd shut up and let me explain, Ill tell you what happened." I told him to get a supervisor and she was rude and condescending. She told me that they made a mistake but I only get two choices, deal with it or cancel my order and don't get my prescriptions. I couldn't afford to pay twice so I went ahead and cancelled my prescriptions and now they say my doctor's prescription is null and void for the year and I will have to go back and get a new prescription even though he wrote it for each quarter until Sept. 2011.

I tried to talk to someone in person but there was no way I could get past the automatic phone system. What phone number do I use to talk to some one about this problem?

I don't appreciate the delay in my next bottle of this script. I have 2 more days of supply. Please send current order today at no additional cost.

Express Scripts faxed my doctor for my total 5 medicines: (1) Lipitor; (2) Glyburide; (3) Januvia; (4) Losartan; (5) Actos. My doctor sent Rx on 08/19/2010. Express Scripts did enter it on their computer on 08/23/2010 (I have those copy with me). If you wish I can email or fax to you. On 09/02/2010, they shipped Lipitor. For Actos, they are telling me that we don't have enough information from your doctor. When I called today, then I learned the remaining three medicines are on computer, everything is okay and they promise me once in computer, they ship withing 3-5 Business days.

Fifteen days since, still they are not shipping the medicines because they want know correct information regarding Actos from my doctor. I don't have any more medicine, between my doctor's office and Express Scripts bureaucracy, I am suffering without my medicine. I have a very bad experience with Express Scripts. I am diabetic and after paying a premium of $1000.00 a month, I have to suffer without medicine. I would appreciate that someone can help me in this matter.

Problem filling new BD syringe script. They keep requesting information 8/3 what type of syringe this was faxed as well as given by phone. 8/4 they say there is no Dr.'s sign on script. A 2nd script was mailed in which I have a copy with Dr.'s signature. They say they did not receive it and it will be rejected as a duplicate. But they keep wanting Dr. Sign. I have faxes sent as well as e-mails sent copies of said script with Dr.'s signature. I keep getting the run around. Please help. By the time I get this script filled, I won't have enough syringes for my insulin.

In October 2009 I called the co. to inquire about the cost of the medication that I needed. The person that took my call told me that I could get the generic for 3 months for $10.00. I said that is great then I would like the generic. I spoke with my doctor and he called in the prescription and requested it in generic. A couple of days later I noticed that they took $266.43 from my debit card that I had given them over the phone for the $10.00

For every 3 months. This caused a chain reaction to my account. We were charged with insufficient funds several times. I called express scripts to see why they took $266.43 from my account that I had not authorized. They told me that the doctor had ordered generic brand and that is what they charged for it. I explained that I was told it would be $10.00 for a 3 month supply and that was all that I authorized. They said it was so fault of theirs and they would not dismiss the charge and they would mail me the prescription.

It turned out that there are a couple of generic names for the medication but this was not explained to me nor the doctor I told them that I did not want the medication but they mailed it to me anyway. I did not even open the envelope; I just sent it back to them and called again to let them know that this is not the Medication that I wanted. They mailed it back to me again. I mailed it back to them. I found out that they destroyed it.

I turned this over to my bank as fraud and they investigated it. They found it to be of no fault of mine and had the company to return the funds into our account and the bank took off all insufficient funds. I thought everything was taken care of until express scripts then started billing me directly. I called them several times to resolve this but they would not do anything.

I sent them letters explaining the whole situation but only to find out on 7-30-10 I received a notice from a collection agency that it had been turned over to them. This is where we are as of now. I cannot believe that they are doing this. If you go to a drug store and find out that your medication is too high then you simply ask them to put it back and that is the end of it. I would love to be a part of a class action suit or anything that I can pursue this matter with.

For the last eight months I have had terrible experiences dealing with Express Scripts trying to get my medication filled. They have told me so many lies so when I call, I now document everything. I have run out of medication several times because they calculate the usage wrong. They will not fill scripts my doctor gives me when the dosage changes until the previous script runs out. Then they don't calculate the new usage level to the script I already have which means I run out before they will fill the new one.

I talked to the pharmacist and I was told they made a mistake and it would ship tomorrow. A week later, still nothing and when I call again, I am told another story. This happens over and over every single time. I have resorted to rationing my meds several times and have been sick from lowering the dosage to meet their delivery dates, only to find it still has not shipped. They count wrong, they lie, and are dangerous to deal with. If I didn't have to use them I would not. I suffered mental distress, physical sickness, and inability to function at my job because I am on a lower dose of medication than I should be. I worry about what the stress of this every month is doing to my health.

I belong to a State Teachers' Retirement System which, in their wisdom, has hired the cheapest least effective Rx service available in the country. They routinely misplace Rx's, allege never to have received them and moreover, take 3 or 4 weeks to fill an Rx faxed to them by the doctor. Their service is consistently abominable both in the mail order phase as well as with customer service, so-called. My prescriptions were faxed in on June 29, 2010 and I have yet to receive any one of the 3. I found out today that 2 were simply ignored and never filled. I do feel that Express Scripts is negligent and I would never recommend them to anyone.

Where I got a periodic billing from Express Scripts (GHI), I noticed a charge for a prescription that I never ordered and never received. The cost of the drug was $285.44 for which I paid $71.36. I never received this drug called Elmiron. The date for when it was sent said 05/11/2010. The claim number is **. I was told that it would be investigated and I would hear in 48 hours. Express Scripts never contacted me back.

I forgot about it until today, July 14, 2010. I called this date and explained that I had spoken to Cindy who would try to resolve the concern. I spoke to Rick who put me on hold and then I was cut off. Calling back and going through the whole concern, I spoke to another agent who told me that my claim was too late for any action. I never ordered the drug from Express Scripts as it was hand-filled originally by Walmart.

This is a completely unsatisfactory response. The drug was never received by me. There was no way I could know that it was sent until I got the statement date 1/01/2010 to 5/31/2010. Express Scripts seems not to be an upright company. GHI paid $214.08. I paid $71.36 for a drug that I never received.

My significant other has a prescription from his doctor. Express Scripts insisted he try another drug in the same class, even though he had been happy with the medication he was already taking. We ordered the alternative, but it caused him headaches, so he asked his doctor to submit an authorization for the original meds. ES claims they have lost the doctor's office fax 3 times now. My poor SO has spent hours on the phone being transferred from one rep to another. He has been insulted, talked down to, and generally jerked around. It has been an incredibly frustrating and, ultimately, unsuccessful interaction. We still do not have the right meds and see no real hope of getting them.

What a horrible company. They are incompetent (lost faxes from a doctor 3 times! ) liars (different stories from different people). How the Department of Defense could have renewed their contract with ES, expanding the offered services is a mystery. I suppose it will be necessary to look at political contributions from the company's executives and Board of Directors to see how such a corrupt and immoral company is still allowed to operate. There needs to be a class action suit against this company -- and a 60 Minutes report too, to make sure nothing horrible happens. We will order the meds from a Canadian pharmacy and pay for it out of pocket.

My son who has lupus was charged full price for his meds for three months when we were eligible for our prescription co-pay benefits! I filed a claim in Feb. 2010, still ongoing. My local pharmacist has been so helpful he cannot believe how bad this company is.

Anyway, I just talked to them today after they have sent back my claim 3 times and they have no record of it! They want me to re-file. I talk to someone different every time and get a different story every time. They will not let you speak to any supervisors. And recently, I just had my son's script filled and he was charged full price because he didn't sign up for mail order. Isn't that extortion? If his benefits cover his prescription co pay how can they do that? They told me that our plan doesn't cover his refills. My insurance company says that it is not true. How do they get away with this? What about people who are old, uneducated or handicapped having to deal with this. This company is making way too much money because people just give up instead of fight.

Several months ago, Express Scripts changed manufacturer of my diabetic medication and it didn't control my sugar. As a result, my sugar went sky high. I went to the doctors immediately and the doctor asked if there had been any change in my medication. I told him it went from a white to a pink pill, he then stated that he wanted to see the medication. We found out that the brand I use to take was from a company name Activus which was the white pill, the brand they sent the pink pill was from company Tiva and it did nothing to control my sugar.

The doctor wrote a prescription to be filled at my pharmacy from the Activus brand which I had to pay full price for and was monitored for a three month period by my doctor. We found that, that brand worked. I then contacted Express Scripts and spoke with a pharmacist and they told me the doctor needed to rewrite the prescription and write dispense as directed with the NED number and doctor name, the doctor did this the next day and faxed it to them. I waited two weeks and contacted Express Scripts back, they told me it was in the process but couldn't tell me when I would be expected it. I have still been having to pay full price for it when I have insurance through my wife's union Labor National Health and Welfare fund. The prescription was costing me $10 which is now costing me $60 per month for 30 days instead of $90. In the last couple weeks, we have contacted Express Scripts a few days a week, have spoke with many people for hours at a time. They said it would be overnight-ed, and it was not. The prescription was written out properly and Express Scripts doesn't know why it hasn't came.

We have left messages for them to contact me and have failed to do so. And I have still not received my prescription, in the meanwhile we have made several calls and messages to my wife's insurance Labor National and have failed to received calls back from them as well. I pay for this insurance and feel that something needs to be done about this issue. Due to my wife's insurance I have no choice but to use Express Scripts. And they will not allow an emergency supply through my pharmacy even it's due to their mistake which makes it to where I have to pay full price continuously for this medication. I hope you can help me with this situation. Still to this day no medication or returned phone call. I am now in the process of having to pay full price for this medication. Thank you in advanced for ready this letter. All the money paying for full price. The trips to and from and on the phone with the doctors and pharmacies. And time off of work due to this issue.

I mailed my new prescriptions in on the date they said I needed to. For example, when their paper work said I needed my new prescription order in by June 20, 2010, I was able to get to the doctor and get new scripts and mailed them in by June 16. I then checked online to see if they received the new scripts, and according to their website, they received the prescription and was "processing" them.

I then checked again the next day and all information was gone. Someone had gone in and removed my order. After calling and asking about this, the operator had no idea and asked me to hold. I was put on hold for 18 minutes. A person came back on, said his name was Michael and he was a pharmacist. He was very rude. He accused me of trying to get my pain medication early and he was not going to fill them.

After I explained to him that I was not trying to get my medication filled early, I was just wondering why they disappeared off their website. He again accused me of trying to fill early so I asked my husband to explain why I called (at this point, I was crying and very upset). He flatly told my husband that Express Scripts will not refill my pain medication, and as far as he was concerned, not now or even when they were due to be filled, and hung up.

I am very concerned. My pain medication are all that allow me to function. I cannot get out of bed without them I called today, 6/25 2010, and spoke to a "Robin" and explained first that I was not calling to get my medication early. I just need to know how to get the 2 prescriptions returned to me so I can see my doctor before I run out and before the 30-day grace period ends and the prescription expires (NJ law says they must be filled within 30 days of the date they where given).

She informed me it will take 48-72 hours before someone in the pharmacy will receive her request, and then 2-3 weeks before I receive them in the mail. I will be out of my medication by then, and now have to make a new appointment and see the doctor and explain everything to him, and pray he believes me. Also, their dates for new refills do not match my dates. I received 3 months of pills; last refill was April 27, 2010. They say I can't get a new refill until August 27 and September 3rd, April to May, equal to 1 month, May to June + 1 month June to July equals 1 month. My prescription should be filled in July not August or September as they claim.

I need someone to help me here. I am not a drug seeker. I have a very legitimate health condition. Prior to using Express Scripts, I used only 1 other pharmacy to fill my prescription and only if they didn't have my medication did I use any other, and that's only if they sent me to them. I need someone to help me. I will run out of my medication before they will return my Rx. My husband will lose a day's pay to take me to the doctors. We can not afford him to do it again so early.

This company is a complete rip-off to consumers. I have a life-threatening illness and I have been on a specific drug for 6 months. After recent testing, the doctor decided to change the medication as it no longer was effective on the condition. Unfortunately, as I am required to order any refills of the drugs that Express Scripts fills thru their mail order system, I had reordered the drug 3 weeks before I would run out. Otherwise, it's not uncommon to finish the meds only to find out it will be another week before the order will be shipped. As it's extremely expensive, I can't afford to pay the cost outright at the local pharmacy. It is $190 for a 90-day supply, or $400 if I buy it from the local pharmacy.

The day after the doctor changed my meds, I got the mail order supply delivered. I immediately called the company to tell them that the doctor had discontinued this treatment and that he had chosen another drug. They would not allow me to return the drug or to refund my co-payment. If the drug was only $10 or $100 I would just pay the price and throw away the unused drug. However, $190 is too much just to throw away. I have made 6 calls now and submitted 3 email requests and I keep getting the same response, "It was not their error in shipping and therefore they can't refund the money."

I explained I would much rather wait until the night before I run out of the drug to go to the local pharmacy and have it refilled then, instead of trying to time my medical needs to their shipping schedules. I am reporting them to the Better Business Bureau. I wish I could find an attorney that would file a class action suit on all of our behalf to make them understand that the refunds they should make would be small potatoes compared to the potential awards by a jury. I am fighting a life threatening illness and am hoping that the new treatment, if I can afford to pay for it, will work as the doctor expects.

I ordered 6 prescriptions in May, sending a check for the $240 co-pays. When I was released from hospital on June 3rd, I expected to find the meds at my home. They were not there. I called and was told I owe $80 for my prescriptions. When I asked them to check, they found an $80 credit on my wife's account. After I asked, I was told that permission was needed to transfer the credit; he got the permission and I thought my prescriptions would be sent. On June 7th I checked the web site; it did not show that I ordered my prescriptions. I checked my bank to find that my check cleared on June 3rd. I called them again. Again I was told that I owed $80. Today is June 19 and my account still shows me owing $80. These people are total incompetents, except when it comes to lying; that they do very well.

Fenoglide was switched to generic, Fenofibrate (12-mg difference), so Express Scripts continued sending Fenoglide instead of Fenofibrate, even though my doctor prescribed Fenofibrate. I nor my doctor was told of the different strength of the med until I called the pharmacy two times raising hell. Finally, I was told of the difference in strength, and my doctor approved immediately.

I was charged about $50 more co-pay each time because of Express Scripts's failure to notify. This was a hardship, and no apology was offered. Another time, Travatan or Lumigan was switched to generic and automatically sent to me without my refill slip being sent in. Thus, I had to pay a much higher co-pay. Express Scripts definitely needs to do a better job contacting patients and doctors regarding these changes which incur hardships on higher co-pays. Forget the bothersome shipping dates and reminders for refills. I'll take care of that!

My son, Jesse ** is an 11-year-old boy under Empire's Child Health Plus program in New York. He is a chronic asthmatic under the care of Dr. Michael **. Since Express Scripts took over as Empire's pharmaceutical management company on 6/01/10, I have been in contact with them numerous times. He has required a prior authorization for his Pulmicort 50 repulse, which the doctor's office finally obtained, but it was only approved for one month. He needs this medicine for his nebulizer machine, and when the issue was addressed by Joanne at my doctor's office, they could not explain why it was approved for 1 month and not the normal time period (1 year) of a prior authorization. Now, since Express Scripts has created a "list" of what medicines are in the same "drug category", I cannot fill his Advair 250/50 Diskus, which he also needs to maintain his breathing. The doctor's office is at a loss and so am I.

Since when can a pharmacy management dictate patient's care? He has been on both of these medicines for over 4 years and thankfully has not suffered any attacks or any hospital care, thanks to this maintenance program. So now that a new company, Express Scripts has taken over, Jesse can no longer receive both of his absolutely necessary medications because someone without any medical schooling has decided so? I am ready to scream, sue and also contact all of the news media out there! Hopefully, someone will care enough about the children who have serious illnesses and take care of this. I have been in contact with a supervisor at Empire (Daisy at 1-800-431-1914) , and she cannot even understand the problem with getting both of these medications approved simultaneously for 1 year at a time!

Recently, I have filled two medications that were covered by Express Scripts and TriCare in the past. Now all of a sudden, they are considered over the counter medications. I can understand one of them being iron 375 mg which you can't even get over the counter at that strength but could buy several bottles and put them together and maybe make that much which would cost an arm and a leg since I have to take 900 mgs a day. But the other medication, Robitussin AC syrup which is a cough syrup with Codeine in it for my son is now on their list as an over the counter medication! How can this be? You can't buy Codeine over the counter in any store that I know of, yet, they list it as that. This is a serious issue.

Every year when we have to fax over the new prescriptions for the same medicines, they lose the faxes that our physician sends over. This is the 5th time in 4 years. My doctor's office has to keep resending and maybe after the 3rd time, they might claim they got it. Poor customer service, nobody cares at Express Scripts!

I placed an order via the Express Script website. When I received it, it was the wrong prescription. I called customer service; a really nice gal verified that I had been sent the wrong prescription and that she would send the correct RX out right away express delivery and sends me a return envelope so that I could send back the incorrect prescription. I received my corrected order within days but no envelope. I had to call 2 more times to find out that the request for return had been denied because "I got what I ordered". The customer service "supervisor" I spoke with was incredibly unhelpful and must not understand the concept of servicing a customer and going above and beyond to see that a mistake not made by the customer is fixed.

To top it all off, I went to the pharmacy to refill my prescription today (long story short, the generic the mail order pharmacy was using didn't work so I resumed refilling at a store) and the claim was denied, because I had been sent this prescription recently. Never mind that the prescription has in fact changed, they still denied it. Express Scripts is trying to stick me with the co-pay for medication I did not order. Possible damage: compromise of my health because I am unable to obtain the correct medication.

I work for 3 months at a time in a very remote radar site in Alaska. I previously had my wife pick up my meds monthly at the local pharmacies in Utah and Express Mail them to me. They are only delivered to the nearest US Post Office and then we have a weekly mail plane deliver to the site, weather permitting. I actually had a delivery of my meds lost in Nome and I was required to leave the site and return to Anchorage where I convinced my doctor and Express Scripts to allow an emergency refill at a local pharmacy. I decided to try the 90 refill with the Express Scripts pharmacy because it would really eliminate a lot of running around and general trouble for my wife and my employer was getting tired of me always complaining about running out of meds cause the mail plane didn't make it in, etc.

I had all my non control drugs refilled okay. The problem is with the 2 controlled. I had to mail them an original Rx for both which they say that they received. They now have filled one, but the second one is out of stock and back ordered. They have no idea when it will be in stock so they said 2 weeks ago that they are mailing the original Rx back to me and I can pick it up at a local pharmacy. It has been 2 weeks and I still haven't gotten it back.

I am in Alaska and I have about a week of meds left. They could care less about my problem and will only say that they will look into it. I must now tell my employer again that I am out of meds and must fly back to Anchorage and attempt to get my upset Dr to call in an Rx to a local pharmacy and me pick it up and then fly back. It is just so dang exhausting dealing with them. I am 3,000 miles from home and can't go anywhere and deal with it. I always have to dump all of this on my poor wife and I know she is tired of it. I will never use them again and I feel lucky that I have a choice and can decide to purchase locally.

I'm trying to get a prescription for Adderall. They refused it and said I needed a pre-authorization. When my doctor does, he is then told I didn't need one, just needed a code. Express Scripts keeps telling different stories. I never get the right answer. I still haven't received my medicine or an answer from them as to why.

Their claims department continues to make errors in handling my claims, after it was sent to President Escalation department and it was corrected. When my next claim was sent in, the same problem occurred again. Now, I have to contact the Escalation Department again to get a resolution to the same problem that they fixed in Jan '10.

This delays my ability to get my prescription filled and causes me to have adverse affects from not filling my prescriptions. I have spent several hours on the phone with getting any resolution from their claim department. I am having stress from the same problem month after month. I do not believe Express Scripts wants to pay any claims and uses every possible means to not pay.

Opt out of Express Scripts which I never opted in. I just want to pick it up cheaper at my local CVS location. Now I'm upset. I'm days without my heart meds because I'm in 3 weeks of jury duty and can't take my Lotrel.

This company fills prescriptions from the above address, from 7909 S. Handy Dr., Tempe, AZ 86284, and from 3684 Marshall La, Bensalem, PA 19020. I have no idea where the home office is.

Monday, May 17, 2 doctors faxed 3 prescriptions to them at 1-800-905-9815. Today, Friday, May 21, soon after 4 PM local time, their automated phone system called to say they had trouble filling one of the prescriptions and to have my doctor call them. There was no way to know which medicine was a problem. I emailed them the names, phone and fax numbers of both doctors and suggested they do the phoning. Of course, offices are closed until Monday, May 24. I tried to "copy" my health/sickness plan, Empire MediBlue HMO and found their website was down.

Doctor's office has faxed to Express Script at least seven times prior authorization and prescription with all correct information. This has been ongoing for three months. Again, they told me that doctor's office must fax prescription. I sent Express Script non-controlled prescription one time and it has been filled and will ship. Express Script, we would like to know what happened to the other seven faxes sent for a controlled substance.

Deception. Inexcusable. A doctor, his staff, a patient, the patient's family have been subject to countless hours on the phone. Doctor and office staff have taken personal time to fax, call, refax, recall. Three months and still not able to get prescription filled for Provigil 200mg. Now, I just called in a second prescription for Lovaza. It has been verified and is to be shipped. Same doctor using the same fax machine, same office help completed the transaction. However, Express Script still is insisting have never received the fax from the doctor's office for the Provigil. There is something wrong with the doctor's fax.

We have been told that the prescription for Provigil has no record of prescription, that the doctor's fax machine does not work. There are no notes of previous calls, that would be 72 hours and will be contacted on progress. The doctor did not verify the patient or prescription. I told Provigil was received and verified by the pharmacist. It was being formulated. I received automated call verifying the prescription. Today again, the doctor did not fax. They have no record of previous calls or fax. I would like to know the doctor has faxed numerous times the prescription on his letter head. Where is the prescription?

I have a genetic blood disorder that may or may not be related to multiple miscarriages. So when I get pregnant, I have to be on an injectable blood thinner.

Last Tuesday, I went to pick up a new prescription of a blood thinner at my local pharmacy and was astounded to find out that it is now $800. With my network discount, it is $700. So as soon as I got home, I called Express Scripts to inquire as to why it was so insanely expensive. The woman explained to me that I hadn't reached my deductible and until I did, it would be $700. I was depressing but easy enough to understand. So I asked if there were any other pharmacies where I could find the same product for less. She said, well if you buy it from Express Scripts, you can get a 90-day supply for $471.17. Now, I verified twice with her because that seemed far too good to be true. Ninety days, a three-month supply for half of what I paid for one month. So I had my doctor's office call in the prescription.

On Friday, someone from Cura-Scripts, Express Scripts sister company, called to confirm my address and information. When I asked if it was a 90-day supply she said no. When I asked how much, she said that it was $700. So I said, no, it's supposed to be 90 days for $471.17. She said that the orders she had were for 30 days. I cancelled the order and then tried calling Express Scripts who were, of course, by then closed.

So Monday morning, I called the number that Israel gave me on Friday. I spoke with Chris who told me that he couldn't help me and I needed to talk to Cura Scripts, their sister company. He transferred me to Yashira at Cura Scripts (a company that I have no idea who they are, where they are or even why they are involved). Yashira tells me that my injectible is a specialty drug and that Express Scripts is only allowing a 30-day supply and if they told me I could do 90 days then they can override it so I need to talk to them (the company that just transferred me to Cura Scripts). So I have to hang up and call Express Scripts back.

This time, I talked to Victoria and I immediately requested a supervisor. Victoria was reluctant to give me a supervisor. In the meantime, after two hours of the runaround, I reached my absolute limit for frustration and started crying. She gives me to a supervisor who I didn't catch her name. I told her what's going on and ask her why, if the communication problem is between Express Scripts and Cura Scripts - why am I the one getting the runaround. It's an internal communication problem. She agrees and she goes to look into it and immediately hangs up on me. I waited five minutes, get some water, blow my nose, etc.

Victoria calls me back and tells me that the reason I can't get my 90-day prescription for $471.17 is because of my deductible so I needed to call my insurance company which makes no sense whatsoever.

So I called Cover Colorado admin by Rocky Mountain Health Systems and asked for a supervisor. The receptionist that I spoke with was again reluctant to give me a supervisor. Again, I'm in tears and at my absolute wits end. Finally, she says that she'll transfer me and puts me into Kim ** voicemail. I left a rather frustrated voicemail and all of my information but no one has called. I have no idea what to do. I make approximately $1000 a month. After my insurance premium and my prescription, I have $0 left. Zero. If anything happens to my husband, we lose everything and I will be faced with choosing to not take the blood thinner and having another miscarriage - likely in my second trimester or being homeless.

For now, aside from the ridiculous amount of stress and frustration on an already high risk pregnancy, I guess I've learned not to buy from Express Scripts especially after reading all of these consumer complaints. I just wanted an answer and that's all.

I was prescribed Vytorin by my primary care physician. When I went to pick up the prescription, I found that Express Scripts had refused to have it filled. I called Express Scripts and was told that this medicine would have to be pre-authorized and approved before it would be filled. I contacted the doctor and had them call Express-Scripts.

A week later, I still had not received my medicine. I called Express Scripts and asked about the status of the medicine. I was told that there was still some "information missing" on the pre-authorization form. I called my doctor and they said they had faxed all of the required information and they were NOT going to call Express-Scripts back. To make a long story short, after at least 5 calls to Express Scripts and at least two calls from my doctor to Express-Scripts, I still have not received by Vytorin.

I think it is a sad time, when doctors can't prescribe the medicine they think is best for your health without jumping through hoops. Again, it has become money "thing" versus what is right for the patient. At this point, I've very disgusted with my experience with Express-Scripts.

Express Scripts is responsible for falsely advertising a convenient mail order service that did not uphold its purpose. I had a 1 year prescription for YAZ under Express Scripts that I had filled at a local Pharmacy. After having this prescription filled, I received a letter from Express Scripts stating that one of my prescriptions (YAZ) was eligible for mail order service and that if I switched to the service I could save up to an exact number I do not recall. Thus, I contacted Express Scripts about having my prescription transferred to their mail order service. I was told that instead of paying $50/mo for 1 prescription, I would only have to pay $50 every 3 months for 3 prescriptions by switching to the mail order service. Of course, I agreed since it would be a cost savings of $400/yr for me. They helped me make the switch from my local pharmacy.

I received my first mail order delivery, prescription number, Rx# 996984651 from Express Scripts in the second or third week of August, 09', the prescription was processed on August 10, 09', Invoice #1832645 and my account was charged $50. At this time, a payment was not yet made. Delivered to my apartment was a 1 month supply of YAZ. At the time, I did not know that the one 1 supply was going to be an issue/problem. I received another prescription in early September and then had an interruption in my plan because there was a balance from 9/3/09, of $50. The charge of $50 had carried over from August because they were unable to charge my debit card without my consent. I gave consent and was then charged.

At some point between my 1st and 2nd delivery, I created an online account with Express Scripts so that I could get automatic refills and not have to deal with them on a monthly basis. I set up automatic refills on 9/3/09. An online account was the most convenient way for me to receive notifications for my refills and bills. After creating the online account, I received the following notifications from Express Scripts about my prescription: "Refill Reminder" on 9/3/09 and then "Refill Confirmation"; "Order Shipped" on 9/26/09, 10/16/09, 11/15/09, 12/11/09, 1/8/10, 2/6/10, 3/5/10, and 4/6/10; "Auto Refill will be processed" on 10/8/09, 11/5/09, 12/3/09, 12/31/09, 1/28/10, 2/25/10, 3/35/10; "New Order" on 11/13/09 and 5/1/10. I admit that it was my fault that I did not check my bank account balance on a daily basis and did not notice that my account was being charged $50 every month by Express Scripts.

On 5/3/10, after reading the "New Order" notification sent on 5/1/10, I logged into my online account and looked at my payment history. It was then I saw that I had a $200 charge on my account. I was very confused when I saw this amount. In Dec. 09, the debit card used for this account had been cancelled. I expected there to be at least $100 owed but not $200. The whole point of me using the mail order service was to pay $50 every 3 months, not monthly. I immediately contacted customer service about this since I was not even notified that my account balance was $200. They continued to send my prescription, so I did not realize my account wasn't being charged. They told me that they allow up to a $150 balance forward before contacting a customer. $200>$150.

My prescription was just $50/mo, so it took 4 months for me to discover the problem, what about someone whose prescription is $10/mo? It would be a year and 3 months before they are notified! At this time, I asked why my balance was so high and 3 times the amount I expected to pay. This is when the supervisor told me that my prescription plan didn't apply to the mail order plan because my script was written out for a 28 day supply instead of a 90 day supply. All they would have had to do was contact my doctor and ask permission to switch to a 90 day supply or notify me. Why did they not tell me this when I first switched over? It defeats the purpose of mail order service! I was under the impression submitting my prescription was all I had to do. I feel taken advantage of and misled by the mail order service. I feel this is a violation of trust. Using the mail order service has benefited me in no way whatsoever. In fact, it has caused me a lot of unnecessary stress and has made me think twice about ever using mail order service for anything. I paid the same amount of money for this service that I would have paid at the local pharmacy but I just had to wait a month to get the prescription.

We have had very costly experiences with the mail-in pharmacy Express Scripts. The doctor has changed my husband's medication within two weeks of receiving a three-month supply. The pharmacy will not take back the medications you can no longer use. It is our loss. The medication cost (to us) is $50 to $80 co-pay for each medication (name brand). There are several drugs that my husband takes that a generic can not be substituted for. One of those drugs is Prevacid.

My husband has had laser surgery and other experimental surgeries for esophageal cancer and pre-cancer condition. The generic does not help with his Barrett's Esophagus, reflux diagnoses. After several years of problems with Express Scripts, I asked both the doctor and Express Scripts to flag my husband's records, so that he would never be sent a generic for Prevacid. Express Scripts lost two of my husband's prescriptions and refuse to send a 3rd, because the dosage was incorrect.

I spent a month back and forth with the doctor and Express Scripts. It seems to be a game. Express Scripts claim they faxed the doctor about the dosage on April 13th and got no response. Express Scripts said I should call the doctor and have her contact them. I called the doctor's office and they said I should call Express Scripts back and tell them to contact the doctor's office. I would be given samples to "hold over" until the medication arrived. Then I would contact Express Scripts and be told the doctor had not sent the prescriptions.

At the same time, I ask my doctor to write a renewal of my medication. She will not give the patient a written prescription, but will call or fax the pharmacy. I called Express Scripts and was told they had received a prescription for 4mg dosage of Wafrin, instead of 7mg dosage that I have taken for the last two years. Express Scripts said, "You can call your doctor and get her to call a local pharmacy for a month's supply, until we can get the order for the other 3mg and send it out." When you do that, of course, you pay the same co-pay as you would for a three-month supply.

I saw a skin doctor and asked her to call the prescription in to Wal-Mart for a $4 medication I could pick up immediately or the next day. I made a trip to Wal-Mart the next day, no prescription was received. The doctor said, "We have new help," and gave me samples. It is obvious that mail-in pharmacies do not work. We can not get our medications. The program mail-in pharmacy is costing the people more than if the insurance programs set up a plan with local pharmacies.

People have lost control of their medication, their costs. People are being left out of the decision making. People never see their own prescriptions and Express Scripts automatically charges a charge card or debit money from an account with no explanation. They take more or charge more than the order they send out. It is turning into a automatic delivery that is the biggest frustration the elderly has to deal with. The elderly can not afford the costly mistakes. Neither can the working people. They blow their weekly grocery budget, sometimes the entire monthly budget. I have done that.

Someone needs to care about the people. The start of a new medication is delayed, the illness worsens. The patient ends up in the hospital with the insurance company paying a $50,000 bill instead of a $100 medication bill. That has happened to me. Insurance company's are penny-wise and pound foolish with the company's money as well as the patient's. Mail order pharmacies refuse to take back medication sent by mistake. With a local pharmacy, the patient can check the medication before they pay or before they leave the store. The patient is being left out. The patient can not check for pharmacy error or doctor error with a mail-in pharmacy which is costing the patient money they cannot afford to lose.