Express Scripts

I am an active duty military member. It was suggested that we use Express Scripts for medications that are taken for chronic conditions. This was supposed to be economical, take some of the burden off of military treatment facility pharmacies, and more convenient for the patient (me). Three weeks ago (1/19), my prescriptions were sent to Express Scripts. Nine days ago (1/31, I received a phone message stating that my three prescriptions were being processed. Today (2/9), I received a phone message saying my prescriptions will be processed March 9.

I called Express Scripts to find out which message was correct since I will run out of one prescription on 3/1. I was transferred to three people. Each time I had to repeat name, ID, situation, etc. I also got three different totally different answers to my question. Finally, I told them to cancel all of them and I will return to the MTF pharmacy. I seriously doubt that any of them put the cancellation in the system and if they tried, it was probably incorrect. Now the burden will be on me to schedule and get back in with my provider, then the burden will be on her to go in the system and fix Express Script errors, and then the burden will be for me to wait for an hour at the MTF pharmacy.

Before ending the discussion, I asked for the customer feedback process. I was told that express scripts don't have any but I could call the TRICARE number and ask for a patient rep. Then I was given the Tricare for life number (which is incorrect). I believe that Express Script got this government contract based on all sorts of promises of competent and effective service but once the contract started, we received anything but that type of service. Of course, Tricare is probably raving about how good it is because if they told the truth it would reflect badly on their poor contract management. I am sickened by the waste and abuse of American tax dollars. Shame on Tricare, shame on Express Scripts.

I cannot take generics. I've tried three and have had hive-type reactions to all. Even though my physician has tried twice to get Express Scripts to fill the needed medication, because he knows of my allergies, Express Scripts has denied both times and I am now they are forcing me to take bootleg medication. I will be contacting OPERS from which has contracted with Express Scripts and inform them of this problem of businesses playing with the health of patients for the dollar.

This is an update to my complaint yesterday I would like added to my initial complaint or at least listed below it. Please only post below this paragraph. Thanks.

"In regards to my dissatisfaction with my customer service with Express Scripts, I was so angry I figured out how to email the CEO of the company. Within 24 hours of sending that email, I received a phone call from someone on behalf of the CEO apologizing for the situation and to inform me that a $263 in house credit has been placed on my account with them that will be used on my future prescriptions.

They did again confirm that this was a courtesy for the lacking empathy on the behalf of the agents I spoke with and that the system is currently not capable of contacting the customer on such issues but is something that may be addressed in the future. As a suggestion to everyone, if you have a card on file with your mail order pharmacy, you may want to call and set a maximum charge limit in which case they would have to call you before charging more. It may slow down the dispensing of your script but will keep something like this from happening to you."

On Monday, I attempted to refill seven RXs online, all of which were expired. For some reason, they allowed me to request them to fax a request to my MD to refill 2, but not the other 5. I made that request and then called them, requesting they send a fax request to my MD for the other 5, which they said they did. I did not see my RXs in the cue after several days, so I called them on Thursday. They stated they had not heard back from my MD. I requested that they re-fax the request and then I contacted my doctor's office. They informed me that they had already faxed in the request for the 7 meds on Tuesday when they received the original request. I asked them to re-fax them, which they did.

On the following Monday, I still did not see the meds in the cue, so I called Express Scripts (ES) again. I was told the same thing and given a call-in number for the pharmacy for my doc to call. I relayed this information to my doc's office, and they tried to call and got a message stating the inbox was full and they could not leave a message. So they again faxed the RXs.

I am running out of meds now. I called back ES Tuesday and was told my doc could either fax or call in the order, but they would not call him or his office under any conditions. I was furious. They take no responsibility for their broken system. I called doc back on Thursday and was told they had fax confirmations to ES that ES continued to deny receiving. But my doc said they would re-fax and re-call.

On Friday, my doctor's office called me back and told me they still could not leave a message, because the inbox was full but they again faxed the request. I called ES and asked for a supervisor. I was told the RXs were not received, so there's nothing they could do. I was given the runaround, and they said it's not their fault. And they would not accept any responsibility for their broken system or call my doc's office which was getting ready to close for the weekend. I called doc and asked to fax again, which they did. I checked on Monday to see two duplicate orders of all 7 meds!

Put these villains out of business. They have no role in medicine, if they are not willing to take responsibility when they place themselves in the middle. They are stealing people's health and money. What has to happen to shut them down?

Express Scripts is a crooked organization that has no care about customer service. My physician made an error and wrote my script as dispense as written for Lotrel (a common blood pressure medication), which for some reason is not on the formulary list. Now, considering that I have had Express Scripts fill Lotrel with the generic in the past, one would assume that they would question the script or alert the customer; they did not. I received my script at the cost of $293. That's $213 higher than what I should have paid for the generic. This is some of the most moronic, self-absorbed pile of crap I have ever dealt with from any company that is supposed to provide any level of customer service.

The answer was to appeal my medical insurance, which I plan to do post haste. In addition to this, I dealt with the robot customer service center at a second-tier escalation and received zero level of empathy or sense of concern or let alone an understanding that their system is crap. They are also forcing all of their members to use the mail-order system instead of local pharmacies, which means I am forced to deal with their stupidity. I never had this sort of issue with Walgreens. In addition, this is just one more fine example of how Obamacare is ineffectual. Starting in August, everyone can have free birth control, sterilization, or morning-after pills, but screw the person who needs blood pressure medication.

I am totally disgusted with the switch to CVS. They are higher priced than Walgreen's, rude and disrespectful to their customers and do not have a 24 hour store. I was all but called a liar about the price for my medicine, when I questioned about the price because I never paid the high amount at Walgreen's. They gave me the wrong meds in one bottle and the wrong mg. in another. Thankfully I checked everything because this had also happened to a friend at another CVS This is not acceptable. I have considered other pharmacies but there is no drive-up. Please work out an agreement with Walgreen's!

This was my first time using Express Scripts to fill a prescription. I initially called Express Scripts to get price quotes on different medicines before getting a prescription from my doctor. The representative quoted me a rate of $68 for 3 months of use for the type of medicine I needed. Before sending in my prescription and money, I checked their website just to verify that it would be $68 to fill 3 months. Which their websites quoted me the same price as their representative.

I received an email about a week later letting me know that my order had shipped. Another week went by and I never received anything. Express Script's website said to wait for up to 12 business days to receive the order, which I did. After 12 days I received another email notifying me that my prescription had shipped again. I assumed they shipped to the wrong address and they had corrected the error. After another 12 days had passed and I received no medicine, I called customer service. They let me know that they shipped to the wrong address twice and fixed the problem in their system.

By this time, I was a little annoyed because it's been over a month that I have been unable to take my medicine because of their error. They then let me know that for a 3-month prescription, their rate was now $220 instead of $68 because rates can change within the matter of minutes and it's not their responsibility to notify the customer of this change. Which I realize rates can change but tripling a price within the matter of days and not notifying the customer is completely unreasonable and no company should be able to get away with that practice. I worked with the first representative who tried finding me a better rate on my prescription.

At one point she asked me why I take the medicine which I feel like is personal information and is something that should only be discussed between myself, my doctor, and a pharmacist (all of which she was not). I then asked to talk to her supervisor because at this point I was disgusted and want to cancel the entire order and find a different pharmaceutical company to work with. I was then put on the line with her supervisor. He informed me that I can't cancel the order and must pay the $220 even though they shipped to the wrong address twice and quoted me rates that were 1/3 of what they were now charging me.

His demeanor was very harsh and at one point said it was my fault and that I am locked into paying $220 no matter what (even though I still haven't received any medicine from placing my order well over a month ago). I am absolutely disgusted with this company and their representatives. I am contacting my insurance provider to let them know of this incident and to see what my alternatives are. I don't know how express-scripts is legally able to get away with this.

Over the course of several years I have repeatedly called customer support and requested that I not receive notifications via automated telephone calls to my home. These calls are far too many. Most of the time they come at the most inconvenient times. I am of poor health. It is essential that I get proper rest. Many, many times I have been awoken by these phone calls. I know what you're thinking. A simple solution is to go to the Express Scripts website, access my account and set my preferences to be notified via email. What a wonderful idea! That makes so much sense. However, I have done that! Still, the phone calls continue.

In as much as setting my preferences at their website to receive notifications via email is useless and in as much as calling customer support to request, again and again, that I not receive notifications via automated telephone calls is of absolutely no use. I came up with a solution on my own. I obtained an additional telephone line that would be used exclusively to receive the automated notifications without an inconvenience and/or awakening me. Then, I changed the phone number at the website. Problem solved... not! I am still receiving notifications via automated telephone calls to my home. At the old phone number no less! What is the website for? I am totally confused! Is Express Scripts looking for a lawsuit?

Doctor placed order through mail to Express Scripts (ES) on 1/09/12. I received a letter from ES on 1/17/12 indicating that on 1/11/12 ES had notified my doctor of ES address for mailing of prescription. I checked ES website on 1/19/12 for order--no info on order. I called my doctor on 1/23/12 to check on prescription; they said they would check with ES. They checked with ES. ES stated they had no record of me in database and requested new prescription be mailed. Later on the same day the doctor received fax from ES requesting address and birthday verification for prescription they had received (one mailed on 1/09/12). At this time I had to request a one-week prescription from doctor at a cost of $35.00 for 12 pills.

I checked the website again on 1/24/12. There's no prescription info. I called ES and was assured there was no prescription on file, none received. So I called doctor for a 30-day prescription and requested local drugstore to purchase additional medication as ES had not received my now overdue prescription. Checked ES website again on 1/25/12. The order was there with a receiving date of 1/19/12 and a begin processing date of 1/25/12. Called ES to request refund for $35.00 and why order did not show on up on 1/19/12. I was told some code was missing from prescription but got no answer why this was not explained to me the day before. I had the same problem the last two times I have had to order from this mismanaged company. You need to mail in a prescription for a class II narcotic and then it is mailed through the US mail to your mailbox. 180 days of class II narcotic pills sitting in your mailbox--how stupid is this? This company needs to be shut down now.

I went online to make a one-time payment to these people and entered my credit card (The only way to do so) and not only did they take the money I authorized, they automatically (the same day) drafted my next amount, without sending a bill to me. So, my account took that hit, an overdraft hit and one extra overdraft hit for each item I authorized outside of them after they took the amount. Worst company ever.

Express Scripts badger members to go to mail order prescriptions. I was recently dropped for unknown reasons. The mess with Walgreens was the last straw, a total inconvenience. Medical prescriptions do not belong in the mail!

You have yet to get to me one prescription. First order was ordered on 1-12 for two prescriptions. Second order was 1-19 for 2 prescriptions and since the second one had an order for $150.00, you managed to ship that ASAP. I want a refund on my $150.00 and I will send the medicine back unopened. I do not want the $150.00 Estrogen Cream. This is insane. What type of customer service are you running? I was called on two different occasions to verify shipping address. Apparently, your customer service department was not given the correct tools to do the job correctly. I spoke to a manager yesterday who promised to call me back by the end of the day and of course, no call. I will be filling a complaint with the BBB and insurance industry.

I had used Bill Me Later for a couple of transactions back in July, 2011, to do mail order. When I tried to use it again, even though I have a Bill Later Account in good standing, Express-Scripts told me they couldn't authorize it. I said, even though I had was in good standing with Bill Me Later and Bill Me Later sent me a message stating "As of 01/21/12, we do not see a declined transaction on your account. This may mean the information entered at the time of your purchase did not match what is found on your Bill Me Later account. Please verify that the information on your account is current. You may also want to check the merchants' website to ensure any saved billing information matches your Bill Me Later account information. If you are receiving a decline from Bill Me Later you will receive an email notification within 24 hours. "

Express Scripts, you are a joke.

I sent in a prescription on 12/28/11. When I called two weeks later they said they needed a diagnosis code. My doctor's office called 4 times, left messages and was refused a call by a pharmacist. As of today, 1/23/12, they have claimed to still never get in touch with the doctor's office. They promised call backs that never happened. Doesn't matter what supervisor you talk to. All they do is say someone will call you back by a certain time. My doctor's office is open every day. It would take less than 5 minutes to call and get the info they need. I have been on this medication over 7 years. Obviously, all they have to do is look but that would be too easy for them. Unfortunately, I'm stuck with this company if you have other options take it!

My company changed insurance companies on Oct. 1, 2011. The new insurance uses Express Scripts to cover their prescriptions. I paid full amounts for prescriptions Oct.-Dec. 2011 and then in Jan. 2012, I met my deductible and the insurance's tiered drug cost was to start. When I filled a prescription on Jan. 10, 2012, it was only filled at half the amount, but no notice was given that this was a change in the allowable amount. I saw the prescribing physician on Jan. 17, 2012 and she wanted to increase the dosage.

When I tried to pick up the additional prescription and to fill the second half of the original, I was told that the review board at Express Scripts did not feel that I should take more than one pill a day of this medicine. It is for depression. My doctor contacted them as did my pharmacy. Both were told that I should get by on the 1 pill. I can purchase them without my insurance without any problem. When I asked what further I could do I was told to file an Appeal telling them why I felt I needed to higher dosage. I am not the doctor. I am the patient just trying to get along as best I can. No one was available since it was a Friday evening so I am in limbo.

Negative hundred rating. I can not get the medicine since November and I have spent over one hour on the phone and several calls. They lose orders from doctors and have employees that tell you that it is no longer on the market and call back later and find that is not true. It is available! So if I have a stroke since I can not get meds in a timely manner. Medicine for life and validation that medicines that patients take on regular basis should be available as needed. Also, if companies discontinue medicines, the patient needs to be notified well in advance of the prescription expiring so the patient can work with their doctors. They are living patients out in the cold. You wonder why there are so many malpractice law suits. Express Scripts is worse than any doctors I have had to deal with.

I went to Rite Aid to fill a prescription. When I went to pick it up, I found out it had been denied by express-scripts because they needed a pre-authorization for it. This is a medication I have been on for about six months, with no problem. The pre-authorization could have easily been requested, when I picked it up the first time. All they would have to do is fill it with a note that to obtain a refill. The doctor would have to contact them. That would give me time to go to my doctor, and have this done (even if I had to go in to see him to do it). How many people have a great doctor and problems with the staff answering requests in a timely manner. They are busy seeing patients that are there.

What happens to handicapped people that cannot chase down their doctors? This is sad, when this company is responsible for medication, for people that have served this country, and they don't care. Darlene, or the prior authorization department says that, Department of Defense tells them when they need to request this information. I am not dumb. The DOD tells them they have to do it for certain medication at certain times, not when they need to request it. This is a paperwork nightmare for people that need medication.

I would not even give this company a 0 but I had to rate it something. Unfortunately, I have to use this company to get my scripts filled because of my husband's employment. I continuously am having problems with this company.

Today, I called about a refill of a scheduled medicine that should have been filled on the 15th. I was told by their CSR that there was a problem with my medicine interacting with one of my medicines and the doctor would have to be notified. I told her there were no drug interactions as I take the same medicines daily and have had for years. I asked her if my physician had been called. She said she didn't know. I told her this delay would cause me to run out of my medicine. She said I could call my physician and ask for his office to call for enough to get me by.

I could not believe it! My doctor had done his job already! I told her I have continuously had problems with this company and asked if I could speak with the Pharmacist. I was then transferred to a pharmacist who then told me an entirely different story. He said that the script was faxed with the doctor's signature "scribbled"! Most doctors scribble! I have all my meds from the same physician and have had for years! He said that after the office was contacted and they figured out which doctor was writing the script it would be filled.

I then told him what the representative had previously told me and he said that was incorrect. The only problem was the doctor's signature was scribbled! I told him I only had one doctor who wrote my scripts. I told him the rep told me it would not fill until the 21st making me run out of my medicines. I then asked him if that was the true shipping date. He said "we just say 3 to 5 days before shipping". This will be shipped before then but could not give me a date.

One of the previous times they shipped my medicines in a bag, the bottle was crushed and broken and 7 of my pain medicines were crushed. I immediately called the company and told them that I had taken pictures and would fax them immediately to them of the damage, etc. I was told that they would take care of it and there was no need to do that. They never did take care of it.

I called numerous times and got conflicting information until I finally spoke to one representative who told me it had been longer that 30 days since I had received them and I would have to call my physician and get a new script for the 7 pills and get them filled at a local pharmacy and they would credit the amount to my account. The problems with this company are too numerous to recount.

We are required to use Express Scripts, and what a nightmare! All maintenance meds are required to go through their mail order system and it is not cheaper! Now they have a policy stating if the order exceeds $150, you have to pay it first and then they will send the medication! Every time I order, it is an absolute nightmare. Customer service is absolutely no help at all and they refuse to give out any contact information for their corporate headquarters. I have filled out a comment about this new policy with NBC Nightly News.

If enough people can complain and stop BOA from charging for debit card use, hopefully enough people will complain about this and something can be done. Express Scripts does not like negative publicity. So please, if you are forced to deal with this terrible company, fill out a comment on NBC Nightly News. Maybe a spot on their program will spur some kind of response!

They always give me a problem, when I call to set up a refill. This last time was no different. I called for a refill, and gave them my updated insurance info. They said someone would call me back after 48 hours, after verifying to set up my order. No one called after 2 days, so I called them. I got a rep on the phone, who first told me there was no order! I asked for a supervisor, she put me on hold, then came back and said my order would arrive in a week. I complained that no one called me to set up the order, and she told me there was no way, because it's the first thing they do when a patient calls.

I asked for a supervisor again. She put me on hold again, came back and said okay your medication will be there in 2 days. Of course it did not arrive as she said. I called again, and was told that the order date was never changed! I asked for a supervisor who apologized, told me they had failed me, and he would follow up. He, of course, never did. I have not heard back from them. I still have no medication. I have a chronic illness, and cannot play these games with a "pharmacy", that puts my health in jeopardy.

This company is a disgrace. To call it any kind of "pharmacy" is a lie. Customer service does not exist. I am horrified at what this company has done to what was once a noble profession filled with people who genuinely cared about their customers. From the CEO of this company, all the way down to their telephone operators, they are worse than the bankers and Wall Street thieves.

I agree with other consumer complaints on this site saying that the company deserves no stars and should be put out of business.

Eight weeks after having my doctor send prescriptions to them, the prescriptions still have not been filled and I have run out of medication. They have repeatedly and consistently given me false information about why the prescriptions had not been filled, saying that the prescriptions had not been sent, when in fact, they were contacting my doctor for additional information.

Additionally, they appear to have altered their internal documentation, first giving me one reason for the prescriptions not being filled and later telling me that they had never received the prescription.

The reason that they first gave was that my doctor had indicated that the prescription was to be filled "as written" when I had requested generic substitution. A copy of the prescription faxed to Express Scripts that I received from my doctor shows that no such stipulation had been made. After I provided them with this information, they told me that they had never received the prescription.

Express Scripts appears to be in the business of collecting payment through their contract with my health plan and giving every excuse possible for not providing the services that were contracted for.

I just got off the phone with Express Scripts. I found a charge on my checking account of $454.00 for a prescription I did not need filled yet. I was shocked when I saw that on my checking account. I even called my bank to see what it was for. I have had 15, 30 and 45 dollar co-pays and now I get charged $454.00 without even a phone call?!

It wiped out my account so that I cannot get food or gas now. I budget very closely and this was shocking to say the least. Of course, they really don't help. My complaint has been escalated but the next one up is not in the office until Monday. The lady told me that they may be able to refund the amount, she just can't do it. Unbelievable.

I told her to cancel my account as I will not be using them anymore. I am going back to the pharmacy where they actually provide customer service. I am absolutely sick to my stomach over this and feel like an idiot for trusting a company like that.

Absolutely disgusting company. I am in the military and had a hysterectomy many years ago. I took all the drugs the military gave me and only got worse and worse. I decided to see an outside doctor, a naturopath, and began taking bio-identical hormones which make me feel normal again. I have to submit a claims form to Scripts to be reimbursed but each time I do, they deny it for some reason. The next time I submit the claims form, they come up with another reason to deny it. I always fix the forms so they will reimburse me but it takes many phone calls and emails and then if I am lucky, months later I might get my check.

This is something I have to take for life and it is much cheaper than the non bio-identical medicine I got from the military so I do not understand why they give me such a hard time. It is half the price. I hate dealing with this company and I think they deliberately make it hard so that people will give up and just pay for the medicine out of pocket because it is easier. They also did not put on their website that they changed the address to send claims. So I sent my claim to the address I normally send it to and after waiting a month called to see what the holdup is and found out now that I have to send claims to AZ. I will never use their mail order pharmacy for my husband. He will continue to use Rite Aid or Walmart for his medicine.

I wish I could choose zero stars for my rating. According to Express Scripts, my prescription was filled three weeks ago but I never received it. I called to let them know that I was out of my medication and they said that I still had to wait another week before they would send a replacement--and charge me for it! I have already been charged for the medication that I never received! I went to a pharmacy to get a refill which I paid for again. The pharmacy technician told me that they have a lot of complaints about Express Scripts. Now, I have to try to get my money back from Express Scripts for the medication that I never received. This is a terrible company and I would never recommend that anyone use it!

Not even worth one star. This company needs to be shut down. They do not know how to ship badly needed medicine without some kind of a problem. Everytime I order my medicine, which is a biologic which I receive via infusion, there is always a delay, problem, etc. resulting in missed appointment which can cause serious problems for my health.

The consequences if I do not get my medicine on time is that my condition could flair up resulting in colon surgery. This company needs to be sued and closed. Someone will die, if they have not already. At a minium, they are seriously affecting the health of many, many people. Someone needs to do something about this. I will take a class action suit to hopefully shut them down and cost them a lot of money, which is the only thing they care about.

I ordered refills on 4 medications online 11/10/11, for a total of $107.51 co-pay which was posted to my credit card on 11/11/11. I never received the medications. I called to let them know around 11/20/11 and request refills with expedited shipping. Unfortunately, my 2 blood pressure medications were not shipped by expedited shipping, leaving me at risk for not having my prescribed medications (although I had requested refills a full month prior). I was of course charged for the co-pays for the new order.

I have made more than 15 phone calls to Express Scripts, speaking to a different person each time (it is not easily possible to get the same person), including 2 supervisors. I am requesting the refund of the $107.51 refund for the first shipment that I never received. On 12/23/11, when I pushed the issue once again, they credited me $4.67. The customer service people are nice enough, but they are totally worthless in helping me get my money back, all 15+ I have spoken to. Nearly 2 months have passed and I have yet to see my more than $100 owed to me. Soon I will be ready to re-order or not.

I just got off the phone with Express Scripts. I echo another person's sentiment that I don't know why they are still allowed to be in business. I really wish I'd seen this list of complaints before I ever started dealing with them. Express Scripts enrolled me in their Auto-Refill program without my knowledge or my consent. Both my doctor and I specifically requested no auto-refills.

I had sent in a prescription in January 2011. The medication I was buying was expensive so saving money by purchasing through them was a substantial savings. At the time, both my doctor and I specified no auto-refills. In April, I received a phone call saying that my prescription would be automatically refilled unless I called and said otherwise. I called. I used the automated phone system to confirm that particular refill and to take the prescription off auto-refill. That ought to have been the end of the situation. My doctor and I stopped that medication over the summer.

I was away for work for a few months over the summer and into fall. When I got home, I had a package from Express Scripts that they sent in July. A few weeks later, I received another package from them with another refill. The total charge to me was about $540 for both. By the time I had a chance (I have a weird work schedule) to handle this, it was November. I signed up on the website to see what the procedure was to return these two mistake refills. I went through the confirmation process online and ended up registered on their website. Unfortunately, there was no information on how to handle this situation. I sent both packages, unopened, as Return to Sender.

I finally called and reached a person on December 6. The person I talked to told me that I had been enrolled in auto-refill on January 31 and that therefore, Express Scripts was not at fault and they could not accept any returns from me. They also could not credit me back for the mistaken refills. They had not even processed the returns yet because apparently it can take a month or so before they get around to scanning it back in. My next chance to get on the phone was today. I received both returned prescriptions today, sent back to me by Express Scripts. I called and talked first to a woman who was as helpful as she could be.

Eventually, she escalated me up to another person. I explained again that I had been enrolled in Auto-Refill against my will and without my consent, and that I called in April to take the prescription off Auto-Refill. I then received two more refills. The man told me that there is no way that could have happened and that their records show that they made no mistake. This went in circles for a while. It was civil but he was unhelpful. I even asked point blank about this: I was enrolled against my will in Auto-Refill on January 31. In April, when a refill was due, I found out that I was enrolled and called their automated phone system to have the prescription taken off auto-refill. In October, I received two more refills (one for July and one for October) that should never have been filled. I signed up for the website on November 13, 2011. It was not helpful. I called on December 6, 2011 to talk to a person, who told me there was nothing they could do.

I talked to them again today. They told me that I should have called before the July refill was filled (note that there was no way for me to know at that point that it was still enrolled in auto-refill) and that I had all year to call. They told me that there is no way this could have happened and that all their records show they made no mistake. They even told me I had registered for the website on January 31, 2011, even though I had to register for it on November 13, 2011 (and I have the emails to confirm this). They have no record of my having to register on November 13. They have no record of my call in April. In fact, they said that they don't keep any records of calls to their automated system.

In the end, all they could tell me was that their records show they made no mistake, even though their records are clearly wrong. From what I can tell, they enrolled me without my knowledge or my consent and then they figured they'd just keep sending me nearly $300 of medication and charge me for it. Then, even if I called to dispute it, their policy says that if their records indicate no mistakes then I am stuck with the medication and the charges. This is really close to swindling. I am currently debating pursuing legal action but I need to gather my evidence first. This is class action material and I am not pleased to be a victim of this kind of business practice.

They sent me the wrong prescription. I called and talked to a representative and they said they would send me a return label. Next thing I know, I'm getting an email that said my return was declined. Now, they want me to pay for the wrong medicine. I have talked to more reps and it's the same old story. Beware of doing business with these people.

I have a new job, and received a postcard saying I had to call/email Express Scripts to tell them if I would be using their services, preferred by my high deductible insurance, or my prescription claims would be denied. Online, I registered for the service, thinking I would just have to order the prescriptions I needed when I needed them. I gave them my debit card number to my checking account. I'm a single mom, and have very little money, but figured I could save up for the drugs in time.

The day after Christmas, my checking account was overdrawn as they charged $500 to the account without my knowledge or authorization. Money was pulled from my savings, which is my college student son's money. I have no money to live on until my next pay day, and I do not get paid for the holidays, so I'm short anyway. One of their reps said to return the drugs when they arrived for a refund, but when I called today to find out where I send them, the rep said that wasn't allowed and there was nothing they could do to fix their mistake. I had not signed up for any automatic orders on prescriptions.

Financially this is devastating. It will take a long time to "catch up". I have torn up credit cards, and I'm trying so hard to make ends meet. In addition, I have no money for food or gas, and cannot fill my other prescriptions that I need worse. I didn't even want to refill the prescriptions they had on fill. I didn't need them refilled yet, I was supposed to be able to call. I did not know the costs either. I feel this is illegal somehow, to take money out of an account without a prior authorization. I did not know that signing up for this program was a blanket authorization for this company to drain my bank account.

Express Scripts repeatedly deleted prescriptions from their database causing additional doctor appointments to resubmit "lost" prescriptions that the doctor had faxed to them. They also floated orders until after January 1st to invalidate prior payments toward the deductible.

I have had a chronic medical condition for 11 years. I have excellent insurance through my (large) employer. This is the worst pharmacy/mail order service I've ever dealt with. I wish zero stars were an option. The problems:

(1) I get chemotherapy infusions monthly. This drug must be delivered in time for my infusion to my doctor's office. Why knowing full well that a doctor's office is generally open during business hours (and if a particular doctor's office is closed during that time, a notation could be made on the account) do the "customer care representatives" need to make a call to ensure the medicines can be delivered on a certain day? "It's a very expensive medication" they tell me. Okay, fine. But why then do they verify the delivery date with the doctor and fail to input that information into the system? That's my latest problem, my delivery is "in processing" because "the representative before didn't write up" the conversation that he had with my doctor's office regarding delivery. And I know the representative called because I asked him to and he had me on hold during the conversation!

(2) The next representative offers to call the doctor's office again to verify the information above. Problem: doctor's office is closed for lunch. The representative puts me on hold for 15 minutes and never returns to call. I hang up. What do you think the chances are that anyone will follow through on the processing to check on when delivery will occur? As usual, I will have to hold CuraScript by the hand to ensure they process the order even though Kevin assured me yesterday that it was all set.

(3) You owe them anything? If it's over a certain amount (sometimes it's $150, sometimes it's any past due amount), your overnight delivery will be held up and they won't always call you to let you know. Reason? Because the customer service representatives are different from the billing representatives. They say they don't even work off the same systems, so if a billing representative holds your account, the CSR won't be able to tell you why. They'll have to transfer you to billing and now your 20-minute long call has turned into 40.

(4) Repeat some variation on numbers 1-3 above every month. I've only used CuraScript (owned by Express Scripts) since September and I have not once experienced a smooth delivery process.

This company consistently delivers prescriptions late and the information on their website is incorrect. Although most prescriptions are sent to their PA office, some have to be sent to MO to be filled and there is no indication of the delay even if you speak to a rep on the phone. They will deny the date that a prescription is received and can take more than one month to fill and mail medication.

They also hold prescriptions if they think it is not time for a refill, which defeats the purpose of ensuring there is no break in taking medication. Their business is mail order, but do not trust the day they say it was mailed to you or the information that is available on their website. I have no medication! It is impossible to judge the outcome each time a prescription is mailed.

As a member of an employer-sponsored health care plan that we pay more than $3,000 annually, we do not like the fact that this company has taken over telling us what our physicians can and cannot prescribe for our well being. We are avid supporters of generic were and when applicable but for this company to try and control the medical care of each member is wrong and an invasion of privacy. They should be made to allow consumers to choose their own pharmacist and stop trying to play God.

Constant phone calling for prescription I never had filled with them. An automated phone voice asked for personal identification information. Over the course of months, I ignored the call until I finally had time to deal with it. Upon entering my date of birth, the automated service had said "you will now be charged full price if you refill at a retail pharmacy". Then I had to wait for over ten minutes on hold to finally speak to a person to learn what the ** was going on. They are trying to strong arm people into signing up for their mail service with these obscure automated phone calls that request identifying information as part of agreeing to signing up for their services.

I just submitted a complaint 2 days ago and now I have an update and a new complaint!

The update: Express Scripts cancelled my refill order because I owe them $$ for a bill that they never sent me. I sent them a payment as soon as they told me, but because it will take them 14 days to process it the "hold" on my current order will expire (they only "hold" orders for 5 business days). And because they dragged their feet, my refills have expired, so now I need new prescriptions. However, here's the math: if I get new prescriptions tomorrow and send them overnight, my payment still won't be processed until January 16th. That's 14 business days from when they received it which I am assuming to be 12/23 since the money has already been taken from my account. They were closed yesterday and will be closed on 1/2. So they won't even look at my new prescriptions until the 16th (at the earliest), then it takes them 5-7 business days to fill the order and another 3-5 days to ship it. So the earliest I could receive my prescriptions would be January 24th. For refills I tried to order on December 14th! Also, you cannot make a one-time credit card payment with them--they keep the card and use it for all future refills. I know so many people who have gotten robbed by this.

New complaint: Express Scripts is supposed to save me money. I take a generic medication that costs me $2.41 at my local drugstore for a 1-month supply (30 days). Multiply that by 3 and the total co-pay is $7.23. Less than ten bucks. Express Scripts wants to charge me $56.22 for a 3-month supply. I guess the extra $48.99 is for the handling and shipping charges. So, feeling slightly superior in the fact that I caught this, I went back through my other medications and guess what? They've been overcharging on all my other medications as well! For the last 2 years! What a seriously nasty rip-off! I am being overcharged by ** and I can't do a thing about it.

Honestly, I can not figure out how Express Scripts is still in business. My ordeal with them has been going on for the last three years but tonight was the cherry on top.

First issue: I am taking a fish-oil medication which explodes/melts in high temperatures and I live in Florida. Express Scripts ships medication, via ground (unrefrigerated) from Tempe AZ - it takes about 5-6 business days. When I was forced into using Express Scripts, I called them to ask how they would be shipping this specific medication since I knew that the nature of the medication made it prone to leaking/melting/exploding (I accidentally left a refill in my car, in May, for an hour and OMG, what a mess! And the stink!). They had no idea. I ended up speaking to four different reps, 3 supervisors, 2 pharmacists and the VP of Operations and no one could answer the question.

I might have gotten a little upset but, as I explained the VP of Operations - who called me, not the other way around - I wasn't asking for any trade secrets here. I just wanted to know how they would be shipping me the medication. I even offered them canned answers! "By mail?", "By ground?", "2-day?", etc. The VP was extra-rude (not that anyone else had been polite or even remotely pleasant). He actually yelled at me that I should have asked one of their pharmacists. Um... why would a pharmacist know? Their job is to fill the Rx, not ship it! I admit to getting huffy and asking them how was it that they were still in business if their core business was mail-order pharmacy if they couldn't answer the basic question of how they'd be shipping my medication to me. Was it to be a surprise?

In the end, I complained to anyone who would listen, my benefits admin, the BBB (who suddenly have no record of my complaint), etc. In the end, here's what happened: They shipped me a liquid-gelatin, fish-oil Rx via USPS ground, in July, without any cool-packs from Tempe Arizona to Florida which took 5 business days. Then, it was left on my front doorstep, in the blistering heat and with full-sun exposure for an entire day. When I got home and found it, every single capsule had burst open and it reeked of dead fish. And Express Scripts refused a refund, a return or a replacement.

Second issue: I was taking a brand-name medication after having exhausted all alternative generics - none of them worked. And, it was all documented by my doctor. Then, with the 'new plan year', Express Scripts deemed that I had to go through "step therapy" (even though I had just gone through this the year before) and re-try all the generics again. There were a lot of generics to re-try (8-10 as I recall). In the meantime, I wasn't allowed to refill or send in a new script for the brand-name since they refused to fill it. I did try asking for them to return the script to me so I could fill it, out-of-pocket, locally but that went nowhere (countless calls, 5 reps and 6 supervisors later). My doctor was outraged.

So I went through their hoops (surviving on over-the-counter stuff to supplement the non-working generics). Then I sent in the script for the brand name. Denied. Somehow, they lost all my step therapy info. Really? At this point, I had two months left on my "plan year" and I thought it couldn't get worse. I was so naive. Luckily, my doctor took pity on me and gave me samples of the brand name while I tried to straighten everything out with Express Scripts. I got another new script for the brand name and sent it in. I was sent only 1 month's worth because that was all that was remaining in my "plan year". What? Are you serious? I wasted countless hours on the phone over this "twist" and never got an actual answer.

Then, the "plan year" rolled again and in January, the brand-name was denied. I was told I had to go back through "step therapy" again! My doctor wrote a letter of medical necessity (since that's that Express Scripts told me I needed to do) and I sent it in. They lost it. I sent it again. They claimed to not have received it. I flat out gave up. I went back to my doctor who almost had a stroke over all this B.S. and got a new script for the brand-name which I get locally and I pay 100% out-of-pocket for. To really add insult to injury, I have since received multiple letters from Express Scripts telling me that I absolutely must get my Rx through them and them only and that my brand-name medication was denied. Oh really? The same drug that I have to pay 100% of myself? That they pay nothing for? They're going to deny? Good luck with that!

Third issue: I went online to request refills and nowhere did it tell me that I have a balance due. Five business days later, I got this email that states that my order is on hold. I logged into the Express Scripts website to find out why - no information. There's this link to view notifications and it's empty. Then I got a phone call from an incredibly rude rep who said that I owe $149. I asked what for. She said it was for the last refill order back in August (it's December). I vaguely remember that when I received my refills, there wasn't any paperwork in the mailer - not even a packing slip. I told her this, she yelled at me. For once, I didn't turn nasty. I told her that I can't pay a bill that I never received.

Then the rep stated that it was in the box. "You mean the mailer", I said. She responded, "No, the box", she said. Okay, fine but I still can't pay a bill/invoice if I never receive it. She told me to go online, print the bill and then mail it in, then hung up on me. For a company that wants to get paid, this isn't the right way to handle this. So I logged in, can't find the bill on their website, called the call center, encountered rudeness and finally got someone who can direct to the right page to print the bill. I hung up with the person as I'm printing the bill because all the info I need is on the bill, including the mailing address. I hung up about 10 seconds too soon. Once the bill printed - and by the way, you can't view it before printing it - where it reads "mail remittance to" it says "Address not found".

I guess they really don't want their money! I had to call back to get a remittance address! But, the ordeal isn't over yet! I got a voicemail at 4:05 pm on Christmas Eve stating that my refill order will be canceled unless I contact them immediately or before Tuesday, December 27th. Oh and by the way, they're closing early today and will be closed tomorrow and Monday. These people are idiots and if you can avoid them you should. Otherwise, you are in for a lot of grief.

Here's my list of ES tribulations:

1. My OPERS medical package included ES, no other options, for the coverage level I chose. It seems that since it's our money they're using to fund OPERS, they'd give more options especially as it pertains to an Rx program. But, no, nothing else is offered.

2. Prior to my 65th birthday, I signed up for Medicare & specifically opted not to take their Rx coverage, even though there were a multitude of providers from which to choose. Unbeknownst to me (and likely any other Medicare & OPERS covered retiree), ES automatically switched me over to Medicare part D without my approval; without contacting me. I only recently discovered that this is what they do. Whether it's ES or OPERS or a conspiracy between the two doesn't matter. The fact remains that if a party has an OPERS sponsored/chosen Rx program it will be turned into Medicare Part D.

3. My doctor prescribed a certain med for my back pain. Now that I use ES, whenever I request a refill through Rite Aid, ES has me go through a 'prior authorization' process each time! When I asked the pharmacist why, I was told it was either because ES doesn't want to cover the cost & thereby is requesting my Dr to write an Rx for something else or they just want him to authorize it. Am I wrong for thinking that since my Dr wrote the Rx that that is authorization enough?

4. I requested new Rx's from my Dr for certain meds. I specifically requested they be sent to my other Rx provider (not ES, but Medco). The Dr's office has this info in my file. Lo, and behold, the Rx's arrived & guess where they're from? You guessed it: ES! Dr's office doesn't know how it happened because my request is very clearly written on my file. Dr's IT people can't figure out how it happened. They've looked at their computer program that 'writes' the Rx's for their patients & they're buffaloed. So they've asked ES if they know. So far, I've heard nothing further.

I've been on a number of meds since my 30's & I can say without reservation that this is the worst Rx provider I've ever had to deal with. Bar none. As an OPERS participant, I deserve better treatment than this. I was really looking forward to some relaxation rather than having to deal with the nightmare that is Express Scripts. I don't know where OPERS dug this plan up, but it is one of the worst things that has happened to me. From reading some of the other posts, it seems I'm not alone. Judging by the lack of response from either ES or OPERS to right these matters, it seems they simply don't care.

I just started with Express Scripts, 1/1/2012. It's already a nightmare - I think they treat people this way intentionally, so they will have heart attacks and they won't have to pay for their medications anymore.

I asked why I got an ID card the same day I got a letter from them telling me I'd been disenrolled. After talking with 2 front-line people and 2 supervisors, nobody could answer these simple questions. But they could tell me I couldn't use the ID card because the number was wrong. They said they got all their information from Humana and I'd have to call them to find out why there was a problem, even though all the written communications and card had come from Express Scripts. I asked for a number for Humana and they said they didn't have one. Of course not. I think they just wanted to get rid of me because they couldn't answer my questions and I wasn't backing off.

I called Humana. They said Express Scripts should never have told me to call them because they had no information and I'd have to call OPERS. OPERS finally fixed it after my spending two hours on this. OPERS called Express Scripts themselves and they got the info from ES - the disenrollment was an error and my new card was on the way. Clearly, ES pays attention only to OPERS and not to the customers. I expect nothing but problems from this joke of a company. I will not sign up for mail after seeing these complaints and I will not give them a credit card number. Thanks to the rest of you for alerting me to this scam of theirs. I'd rather pay extra for retail than have them in control of my credit card.

I needed a written prescription from my doctor. His receptionist accidentally faxed it to Express Scripts. One man said the order would be cancelled and my money refunded. The next day a woman said the order would not be cancelled. Express Scripts then refused to cancel the order, saying it had already shipped when it shipped 4 days after my doctor's office and I tried to cancel the order.

This company is an absolute nightmare. I have not received my medicines once before running out of the previous script. Not once! I've called their customer service so many times, I should be on their Christmas card list. I've never been lied to so many times by any company that I've been in business with like they do. I mean out and out lies. The latest is I was charged on my credit card for someone else's script six weeks ago. After hours on the phone with different reps and supervisors, I still don't have my money back. Seriously, this has to be illegal. Let's get a class action suit going.

I placed an order for Restasis. The original order cost is $149.00. This order was $449.00. I called Express Scripts and asked why the increase in price and they said the insurance wouldn't pay for it. When I called my insurance company, they said Express Scripts ordered the medication too early so my claim was denied. After trying to resolve this with Express Scripts and meeting nothing but nasty people, I contested the charge on my card. I have offered to return the medication, but they are only interested in money! My credit card says they're not sure if they can contest the charge because I did place the charge. And if they do contest the charge, Express Scripts will come after me for the cost. I can't, for the life of me, see why they can't just let me return the Restasis and let this all be over!

For the last couple of years, my wife was charged about $38 for 30 day meds from Walgreens or $75 for 90 days from Express Script. We picked up one month supply from CVS and cost was almost $57. When I called ES to explain why cost went up, they could not. Cost of brand and generic (according to their reps) did not change within last year but my order went up about $20. When I asked how much it will be for my next 90 day order, they said about $119. So almost $60 more and nobody can explain why. I talked to two customer reps and two supervisors and no answer.

My insurance provider offered the use of mail-order prescriptions at a reduced rate through Express Scripts Pharmacy. In order to take advantage of the savings, I contacted Express Scripts on their toll-free number.

I spoke with a customer service representative, who took my information (i.e. employer I.D., insurance information) and asked for a credit card to be placed on file. When questioning the representative prior to her asking for the credit card information, I was told that I would receive a hard-copy statement every three months for the medications that I ordered. I am a professional in the legal field, so I was careful to ask to be sure that the debit card I was using was only for identification purposes, and not to be used to charge medications to. The representative assured me that was correct.

Six months passed without incidence. I received the prescriptions for a three month period on the two deliveries over this six month period and was sent a hard-copy statement for same with the prescriptions. I paid the statements within a seven day period.

On the third refill for the three month period, Express Scripts automated system called to tell me that I needed a refill for one script from my doctor. Due to lateness in the day, I was not able to call the doctor until the following day, and I was then asked to leave a message on the refill line. Normally, this means there will be a delay of a few days for the doctor's office to fax the order to Express Scripts.

Two days later, after asking for the refill, I noticed a $70.00 charge to my debit card from ESI (which turns out to be Express Scripts Pharmacy). The charge was placed "On Hold", to be deducted in three days, which happened to be the Friday after Thanksgiving. I was irate. This was not the normal business practice, and I had not been informed any change in regard to the former practices of Express Scripts.

I called Express Scripts immediately and spoke with a supervisor. She related that the refill was faxed in two days prior to my actual telephone call to my doctor's office three days later! My doctor does not keep track of refills, and will not request them via mail order without my call to his office requesting that the script be faxed. So, in essence, it is my opinion that Express Scripts supervisor lied to me. Waitit gets better.

The supervisor then proceeded to relate that the medication was mailed to me two days prior to this telephone conversation, which would not happen since the doctor's office did not fax the refill until a day after Express Scripts said they mailed it out.

Then I asked if the police for the company had changed. She said no and added that Express Scripts uses the credit card on file to pay for the medications. I related the above and that in the initial contact with them, I was told that my debit card was to be used only for identification. She stood her ground, even when I asked that if the policy had changed, why had I not received a telephone call from them asking for another way of payment (i.e. another credit card)? She refused to respond. I also asked why I had not been informed in writing with a 30-day notice (as required under the law) and why Express Scripts would no longer transmit hard copies of statements. She said that they always deduct from the credit/debit card on file. This is not true, as I pointed out, since I had been doing business with them for six months and they always sent a hard copy statement to pay from. Plus, I related that I never once, during the time I was doing business with them, saw any charges through my debit card for prescriptions filled through their company. She again refused to answer me and immediately restated that the medication was mailed and repeated her mistruths above.

I called my bank and put a stop payment on the charge to Express Scripts. Today, I got a telephone call from Express Scripts, automated, relaying that the medication was shipped to me today! Are these people abusing their drugs or what?

Anyway, I called my bank, again, today when I got online and noticed that the "On Hold" for the $70.00 was pushed back three days for withdrawal. It's very strange since the funds were there for Express Scripts to withdraw. Evidently, somebody in the company realized that they had lied and it broke some interstate regulations.

The bank told me I could not put a stop payment on a debit card, so it reimbursed me for the fee of $35.00 for the stop payment. They further related that though I closed the debit card on that account, because Express Scripts had charged my account prior to closing the charge of $70.00 would be deducted on the updated date, three days hence. Something is most definitely rotten in Denmark.

I must mention that during my conversation with Express Scripts, I told the supervisor to stop the use of my debit card in regard to my scripts. She assured me that it would be done. However, since I did not trust her, or the company at that point, I deactivated the card.

I am angry because I was lied to repeatedly. I was not notified that Express Scripts were going to deduct from my account using my debit card, nor was I ever contacted by them to ask for another form of payment. The hard copy statements had been in effect and working for six months prior to November, 2011.

It's my concern that even with the HIPPA rules in place and with the above convoluted mistruths from Express Scripts Pharmacy supervisor, my medical information may not be safe, let alone my personal banking information!

I called my insurance carrier after gathering the above information and filed a grievance. It is my hope that my carrier will rectify this matter, or at the very least, clarify the manner of payment for me. As an aside, the customer service representative for my insurance carrier told me that she knows for a fact that Express Scripts send hard copy statement with the medications and that the above is not standard practice.

If so, Express Scripts Pharmacy is breaking the law. I will contact the Attorney General in my state to file a complaint against this company.

The sad part is that my insurance carrier does not provide any other mail order pharmacy services for my use. I do not know what is happening in the business world as I am retired; but if I had given any incorrect information to a client, I would have been fired. Note that not only did the Express Scripts Pharmacy supervisor lie to me, but my bank, also, provided me with incorrect information regarding the fee to stop payment on this debit card deduction.

It makes me wonderare people not intelligent enough to learn to do their jobs correctly? Even when the information they need to know should be committed to rote memory after a period of time? And why didn't these individuals check their facts? Plus, when a supervisor outright lies to you, be afraid, and I am.

I'm waiting for my insurance company to review my grievance statement. If the outcome finds in my favor and Express Scripts is forced to continue in its prior form of doing business with me, I will contact the Attorney General. I may do it regardless. I wonder if other people are experiencing this problem. Many customers using this service are elderly and may not have the use of a computer to check their accounts. If so, they unpleasantly discover that their accounts are in the negative, which costs money to rectify. I feel sorry for those of us living on Social Security Disability, let alone those who live on Social Security and may be very elderly and unaware of what is happening.

I set up an account on October 28, 2011 to try and save money on my medications. As of November 21st (today), I had not received any of my five meds. I looked at my account online and it was not clear what was going on with my scripts. I called and had to speak with five different reps. One person told me that one of the meds was ready but could not be delivered as no address. I gave them the correct address last month. They said they had no record of the other four meds despite me telling them they were listed on my account online as either being processed or awaiting scripts. When they couldn't explain this, I would get rerouted to another rep.

Two of the reps refused to talk to me because my account had a special code number on it saying they couldn't discuss my account with me and wouldn't initially put me through to someone who could help me. I suggested maybe it was because my Blue Cross/Blue Shield account is password protected for phone calls and maybe that transferred to Express Scripts. Finally the 5th rep. accessed my account and still could not explain where my meds were. Lucky for me, I had them filled at CVS this month or I would have been without. I told them to cancel my mail order and I would no longer be dealing with them.

I had ordered refills for 4 prescriptions 2 of which were diabetic meds and 1 a nasal spray and 1 an antihistamine. A week after placing the order, they called me and told me that we owed them $120 and they could not release the meds until they got a payment and the check cleared. They claim that you are only allowed $150. owed to them at one time, so we sent a check and asked them to release 1 of the diabetic meds which was only $10. They sent 3 bottles of nasal spray a week later and when we called them up and told them they sent the wrong meds, they asked me to pay for everything over the phone again with a credit card when they already got our check, in other words, to pay twice and they would send us a reimbursement form. The bill that came said $129 is what I owe but they still would not release my meds and I did not have any for the next day. My 2 doctors hates Express Scripts.

I had to go to my local pharmacy and pay full price out of pocket for my meds; this has happened before. I have had it. I am filing a formal complaint form with the attorney general's office. This needs to be stopped. Insurance companies make you use them and this what you get.

I called on November 1st, 2011 to have my medicines sent to me. Okay, they need to fax doctor for new orders, no problem. As of the morning of November 18, 2011, they still have not faxed the doctor. I was told to call the doctor and he will get me a prec for the local. Then, they will send it out and get them in 10 to 14 working days. No way!

Last year a company known as Express Script bought out Blue Cross/Blue Shield prescription provider Wellpoint/NextRX, and immediately started denying prescriptions that persons enrolled in Blue Cross/Blue Shield had been taking for years; I was one. My wife experienced the same treatment from Express Script when they bought out the prescription provider for her medical plan several years ago.

Express Script plays the game of stating that you do not meet the criteria for that drug, but when you go through their appeals process, you never win. When comparing what medications she, her co workers and I have been denied as not meeting criteria, it is never medications that have a cost comparable to aspirin, but in my case, a medication that costs only $3.60 a tablet. In my wife's case, the medication that would allow her to work a full 8 hour work day cost more than $20 a tablet, which by Express Scripts denial she can now only work part-time.

Note: I get this medication filled every 3 months with a new script (no refills), and have been getting it filled with Express Scripts for nearly 3 years. So far, they're batting 1000: I run out of medication before I get the next order exactly 100% of the time, no exaggeration. Out of each year, I estimate I go without my medicine at least a month, and this year we're looking at 6 weeks already.

Express Scripts began processing my 2 separate orders Oct 8, 2011, and the note in my file says one was shipped Oct 11 from Tempe, AZ, the other shipped Oct 15 (from a different location). I received the one shipped Oct 15, but never the one supposedly shipped Oct 11.

After waiting the required 12 days, I called, and the automated system listed my order of this medication as having shipped Oct 24, ETA Nov 3. (This date was never listed on the website. ) By Oct 24, however, I was out of medicine.

By Nov 4, when the medication had still not arrived, I called again, to hear the automated system state again that it shipped Oct 24 ETA Nov 3. I navigated the menu and spoke to a person, who said that, no, it had been shipped on Oct 11. She placed a replacement order for me, but told me it would cost me $20 to ship it since it had been less than 30 days. Upon hearing this, I hung up rather than filling the phone line with expletives. (Understandably I'd be perturbed that the pharmacy is charging me for their mistake, one which they make constantly. )

As I said, Express Scripts does this to me every, and I mean EVERY, time with this particular medication. (I generally have no problems with my other 2 orders every quarter, coming from other locations. ) As of Nov 7, not only have I been out of my medication two weeks, but the replacement order is not listed either in the phone system or online. I sent an email message via the website (because if I get on the phone again, it would not be pleasant).

It seems like we are all in the same boat. You would think the higher ups would take heed to the problems but as another pointed out it's all about "the money". There is web site that lists one of their higher ups salary and compensation, it made me very angry. What a waste! Especially when we have to fight for our medications that keeps us alive!

Express Scripts keeps deleting information from my record as if it never existed. I have been taking maintenance medications for decades and all of a sudden they delete it from my record as if I had never taken it.

I called Express Scripts to cancel prescriptions that my doctor sent because I wanted to use a local pharmacy. This was done in time, but they still sent the drugs and I have been trying to send them back for almost 3 weeks. I spoke to my pharmacist at my local pharmacy, and she said she had a hard time with them trying to transfer my prescriptions. I have been without my medication because I cannot get them filled at local pharmacy until things are taken care of with sending the medication back to Express Scripts. It took them a week and 2 days to send the return label and then they left off one of the medication and I will have to wait for yet another label.

Meanwhile, I can't get my blood pressure medication filled. I have talked to about 8 people in total and only 2 were nice. There are some rude people working at Express Scripts. Whatever happened to customer service with a smile? It stopped at the front door of Express Scripts. Especially when you prove they were wrong, they get real nasty then. All I wanted to do was send the medication back because I did not want to buy medication for three months in case they changed and I did not want to pay for medication that I could not use. This has been an overwhelming experience.

My first order! They received it on 10/15. As of 10/27 it was still "in review" even though I requested overnight delivery. I received no response to an email. I finally called and was told that the quantity on one of the meds needed validation from the physician (even though they have his written script). They tried to reach MD, but had not heard back. So, the entire order is held up. I have received no meds and no contact. When asked about turnaround on orders, I was told three to four weeks! !

Well, with co-pays increasing, I bit the bullet and went to Express Script Home Delivery via TRICARE. I had 3 weeks left of my prescriptions, that was in early September. Here we are, end of October, and I have been stranded on two drugs already (the 3rd drug is happening now) and all I got was "should have" received a call, a letter or something. No drugs when needed and as prescribed. The delivery system is unreliable and will not meet timelines. Personally, I think the contract is wrong. If the contract allows up to 12 days to ship and reorder is only within 7 days, what happens to the 5 days plus transport/mail time?

No drugs. This is a major problem for folks. Also, I have 2 different dates on reorder for the same drug, so which date is right? I don't know, for some reason, the auto-fill just didn't work. Well, I guess you get what you pay for and with Home Delivery advertising zero-cost for many drugs, what can you expect? I will give them another 30 days and then off to a real pharmacy and a letter or two to Congress. Already though, I have spent more time on the telephone resolving issues than if I had just stayed with a retail pharmacy.

I think what we all should do is: If you receive or when you receive your Rx from Express Scripts finally, hold the bill, don't pay it. When they call or write, tell them the bill is in stage one "review". Hang on to it for a few months, keep telling them the bill is still at stage one "review" (that's their favorite saying, so why not throw it back in their ** faces?) Actually, the best thing would be a countrywide boycott of that company. Everyone, complain to their benefits department. Stop using Express Scripts totally.

Failure to send prescription meds to my APO address. Express Scripts has no tracking number when they send prescription drugs in the mail. The result is that TRICARE gets billed, the patient does not get medication and the company puts patients in harm's way. This company is negligent in all aspects of dispensing meds. They feel no responsibility for getting the patient medication. They refuse to send meds in a manner that would be tracked. I wonder why they don't want the meds tracked with a tracking number. It may be fraud, are they really sending them? I ran out of medication, I started with Express Scripts; three months ago through TRICARE. The consequences are detrimental to my health. I have sent complaints to the pharmacy board in Arizona and the fraud hotline at TRICARE.

I recently ran out of a very important drug because Express Scripts lost the prescription twice! They are a nightmare to deal with and they sent a drug I have to take every day (that I was out of) after I begged them overnight. I finally called the HR department of the awesome company I work for. After HR called them, the impossible happened! They actually did their job and overnighted the drug out to me! Then HR made them reverse the additional charges on my credit card! They tried to charge me full price for the second shipment.

My advice to anyone out there is to call your HR department and get them to straighten these folks out. I explained that I could go into a coma without my drug, I begged them to send it, I went up two levels of supervisors. Nothing moves these people like a call from the HR department. Dealing with them is more stressful than my condition. Please don't let them get away with it.

Don't let them charge your credit card for drugs you didn't order either! That's not legal! That's outrageous!

From my experience, complaining directly to Express Scripts is a waste of time. The poor people who answer the phone there are not given the training nor the authority to help you. If you want satisfaction, you need to call your HR department, or someone who regulates Express Scripts. Don't trust them either, I can't believe how many stories I was told or just flat-out lied to. There's nothing Express about Express Scripts.

They have poor customer service.

I've been ordering drugs from Express Scripts for over a year now and have had nothing but problem after problem with them. Find another company to buy your drugs from. This company is not worth dealing with due to the stress they cause with constant problems. In this latest problem, they billed me twice for a total of over $650.00 tying up my credit for days. All they do is apologize to me, lie and still don't correct the problems so they don't happen again. I'm done with them!

My doctor sent in five prescriptions going on two months ago. Express Scripts has taken it upon themselves to censor my doctor's prescriptions! They have had these Rx's in review since they received them. I have called 12 times and written emails but they flatly refused to fill the prescriptions, three of which are blood pressure medications.

Who the hell do they think they are acting as the gestapo pharmacy insurance company? As an insurance company and pharmacy, their job is to fill the prescriptions written by your doctor and not censor them! What I'd like to know is who do you file a formal complaint with, or are there enough people out there with similar problems with Express Scripts to file a class action suit against them? I am pissed. They have been hell to deal with for over five years. I am so sick of it.

My husband got a refill of his medications 3 months ago. He did not remember checking off "auto refill" when he filled out the online information. I went to the website immediately and turned off "auto refill". Today, 10/6/11, he received medications via mail. I double checked the website and it was not set for auto refill. When we called the company, they said that auto refill was still on. It's sad because we could have used the money on something else, especially during these challenging times. The customer service supervisor could have at least sounded a little more compassionate.

I logged into my account as I have done since the company was known as NextRX. But I am not able to proceed with any of my options, i.e., order refills, check order status, or any of the normal customer services. My account seems to be placed in a technical "loop" that keeps reverting back to log-in screen. I have discussed this with a customer service rep. I also sent emails to the company "contact us" link.

They keep sending me medications I do not want. They do not refund my money when I send them back. It is impossible to get a human being to talk to either at Express scripts or at Anthem.

I have drugs sitting in my house for which I had to pay for but don't use. I keep getting more. I am slowly changing over to a local pharmacy for service, even though I have to pay more. This is very bad customer service and dangerous.

Please add a -1 to the rating system.

My doctor called in an Rx in April 2011. I did not order it as I still have 2 of the 3 Rx's of the same medicine. It seems we all must be on Express Scripts' arbitrary time schedule. In April, they called to fill this medicine, to which I declined as I still have 2 months worth. I was going to the doctor and who knows it may be changed! The person never told me that because I did not order it (even though they filled it before). They canceled it! I called in Monday, 10/3, ordered it and I was told it would take a day.

Next day, they called and said "we are not filling this as you canceled it back in April". I am at work so I asked them to call the doctor to get a renewal or whatever they need. The woman on the line said, "No, I am not a doctor. You need to do that yourself!". Her name was Jessica. I asked for a supervisor, Joyce. After 10 minutes of cellular waste, she got on and sarcastically confirmed what I was already told. Explaining this to Joyce was futile. These are not shoes I am ordering, this is medicine. These people hold too much power and seemed to take pleasure in wasting your day (over 3 hours for me in the span of 2 days!). They offered no solutions or transparency as to what they will do to you if you do not fork over the money at their convenience. Greed. Greed. Corporate greed!

So I called my doctor again, told them I am sorry. I hate my insurance company as they are all about money. You fork over money as soon as they get the 5 Rx's from your doctor or you get screwed. My complaint is: if I wasn't to CVS, I would not turn in the Rx as I do not need it. It would still be good for one year. I can't help when the doctor calls them in as she sees me according to mutual schedules. The person who called to get authorization in April to fill the Rx I do not need yet. However, the Express rep calling should have told me they were going to jerk me around and that this Rx is now officially "dead". This is not a pair of shoes I am ordering, it is medicine! Also, I had to call insurance and Express Script to get an authorization for 1 month's worth of the needed meds at CVS while Express Scripts surgically removed their head from their behind in order to fill the Rx they had back in April (which was not new and I have used for 2 years and gotten from them the last time).

Horrible, terrible abuse of consumers. I can't imagine an elderly person going through this. They would most likely pass on if it was a needed medication, then get a bill sent to the family afterwards. Express Scripts = Incompetent. Arbitrary time ** with no transparency and outright lies when they first signed you up. E.S. states their service is convenient, tells you that you call them and request medicines and they will call the doctor "and do the rest". No, they will not. That is only when you first sign up. I was told after that you are on your own as it is their policy! My God, what is this country coming too? Monopoly and no choice like this must be stopped!

Two weeks prior to my Rx running out, I mailed Express Scripts two original Rx's because it is a Class II Rx that my MD writes three 30-day Rx's-1st Rx filled at local pharmacy. After a week of checking the website and seeing no update, I called the company to verify receipt. I called my MD and there was no message from Express Scripts. I called back to Express Scripts then they said that they are filling my Rx and sending overnight. Overnight turned out to be a regular mail so I was out of the Rx for five days.

I still have one original Rx at the Express Script pharmacy but they won't fill the Rx because the Rx is dated the same day as the Rx they filled even though my MD added "Comments: 2nd of 3 prescriptions" on the Rx filled and "Comments: 3rd of 3 prescriptions" on the Rx they refuse to fill.

Each time we attempt to order prescriptions from Express Scripts, we have to call repeatedly. Each "customer service rep" gives us a different answer and every order is fouled up in one way or another. They are not following the laws governing one of my prescriptions. In the last month, we have placed three orders. And each time we order, we have dealt with no less than 10 mistakes. At this time, we have received only one of the three orders and the others seem to be in Express Scripts limbo.

I never had a problem until these "lost orders". Three meds failed to arrive so called, took advice and reordered 2. I waited to re-order Crestor (co-pay $362.43) due to expense. I called back on the designated date for the refund and the refund was approved for all 3. At that time, I re-ordered the meds and MD called in the new order and dosage for Crestor. The meds, again, failed to arrive. I called and found that no refunds were approved! Each of 7 reps (2 were "supervisors") I spoke to have a different policy - conflicting, inconsistent statements. Over 5 hours was spent on the phone.

The service was horrible. I received a prescription in the mail in July 2011. I called Express Scripts to inform them that they had made a mistake. I never ordered this prescription from Express Scripts. I did not request my physician to order this. I am not, nor have I ever been, their customer. After two telephone conversations and three written communications, these people refused to accept this reality. Talk about trained drones with no ability to think on their own or make a reasonable decision.

I am thoroughly dissatisfied with their practices. They do not accept coupons or discount cards from drug manufacturers. As mentioned in an earlier post, they send duplicate orders when a doctor sends refills. They are automatically filled, although the same prescription was filled 1 and 1/2 months earlier. The latest is that Walgreens will not be a participating pharmacy. This is ridiculous. We all need to complain to our HR Dept.

I wasn't going to complain about one incident but now, they've done it again. Back in June, I received a notice from Express Scripts that prescriptions were being mailed to me. I had not ordered anything. I called to explain that I had not placed the order. Apparently, someone at my doctor's office had mistakenly placed the order. They were willing to cancel the two prescriptions that have not yet been shipped but said that they couldn't do anything about the third medication that had already shipped.

I explained to them that I had been referred to a specialist and that until my condition was under control, my dosage would be changing constantly, and therefore, I couldn't use the prescription that they were sending. They still refused to allow me to return the medication and credit my account. After several weeks, the medication did not arrive. After several calls, I finally convinced someone to credit my account, and I made it clear that I didn't want any prescriptions sent by mail, unless I authorized the order in writing.

Today, I received an email from Express Scripts telling me that they received my order. I called them 10 minutes after receiving the notice, and I was told that the medication had already been shipped. I told them that I had not ordered anything. After waiting on hold for several minutes, I was told that they had sent the medication by mistake. I then waited on hold for several more minutes to get approval from a supervisor to issue of a return label.

In July, I received a package full of prescriptions from Express Scripts in the mail that I did not order. My credit card (connected to my Express Scripts account) was charged about $150. I refused to accept the package and sent it, unopened, back to the sender. Over the past few months, I have made several calls to attempt to get my money refunded. They told me that it was my error because I didn't use a proper return label to return the package, and that there was nothing they could do for me. They also said that (somehow) my account was signed up for an auto-refill program. To my knowledge, I did not sign myself up or enroll in any such program.

I discontinued permission for Express Scripts to place charges on my credit card. Express Scripts then sent the prescriptions back to me. In the end, I spoke to Mr. **, a supervisor. I told him that I would not be using Express Scripts any longer, cancelled all remaining refills, and expressed my dissatisfaction in the entire situation. He said that it was my error because I enrolled in the auto-refill program so my money would not be refunded. There was nothing else he could do for me, other than offer me a 'house credit' (for much less than $150) that could be applied to future prescriptions. I told him that was not acceptable as I don't want to order more from them or continue a relationship with a company that I did not trust.

I was promised by a customer service representative to override 100% prescription price to my co-pay price as a one-time courtesy for my prescription until they receive the faxed prescription. But when the pharmacy attempted to fill it, Express Scripts would not honor the agreement. I could have received a free sample from my doctor's office to get me through until the prescription could be mailed but I did not know that Express Scripts would not honor the agreement. I am leaving town today and I now have to pay the full price for my medicine so I will not suffer a decrease in levels of my medicine.

I called Express Scripts to have my son's prescription, Singular chewable 5mg, refilled which he has taken for years to treat his asthma allergy. The insurance company told me that their policy had changed and that without prior authorization from his PCP, they would no longer fill his Singular prescription. They are not recommending that he be switched to an alternative medication which would involve my child, who is also diagnosed with severe ADHD, to take a steroid.

They then gave me a number for my PCP to call and request the prior authorization. I contacted my PCP and they are stating that they do not call and give prior authorization and that everything must be faxed. Meanwhile, my son is running out of medication. My question is who are they to decide what is the best medication for my son? If they are going to deny my son benefits, then what am I paying for?

I sent my hydrocodone prescription in to them on 8/11/2011. It sat on their desk for 3 weeks. It was on their computer web as filling one minute and completely off the site the next. I contacted first by email and received an apology, but still nothing.

Finally, I called on 9/6/11 and was told it was NY state law that a diagnosis should be on the receipt. It is not our law. They lied. It's their law and no, they did not contact my doctor, as they told me. I had to take today off from work and go to my doctor to get another script of Percocet, temporarily since you cannot abruptly stop pain meds because of seizure. Then I had the doctor fax over my diagnosis.

I work as a heavy equipment operator and I am in severe pain but I am the only bread winner in the family. I do not abuse my meds but Express Scripts last filled my three month script in May, sometime around the 17th, and it is way over 3 months. They will not allow you to fill it a drugstore here because you're only allowed to have 100 a month.

I would like to deal with my corner drugstore and fill my 6 pills a day and not have to get 540 pills every time they feel like sending them out. It's not a good thing having all those pills here and it's not fair, the way you get treated.

This is a follow-up to ROK of **. ROK had a heart attack this week from the stress Express Scripts brought upon him. He is convalescing at home now, still waiting for the prescription that started on July 15th. It's in the pharmacy again; in the first stage where it's been 3 times previously, before suddenly disappearing.

Please, please, please. Something must be done about Express Scripts for their contemptible behavior and for causing my husband enough stress to cause a traumatic life threatening incident.

I have had the most terrible experience with Express Scripts trying to get a prescription filled. I have spoken to, no less than, 20 individuals (customer service and pharmacists) to no avail. I was continually told that my physician had to call and verify the prescription, which was done time and again, and no record of his conversations with the pharmacy was recorded or shared with customer service. It has been over a month and I still do not have my prescription.

Express Scripts sent me a bill for a drug that the company said was mailed in December 2009, that I did not receive. I began receiving past due bills from Express Scripts in February 2010 through August 2010, and each time I contacted Express Scripts to reiterate that the drug was never received.

I contacted Jason ** on August 3, 2010 at 10:37 a.m. and he assured me after speaking to his supervisor that it was taken care of and I would not not receive further bills. This settled the issue, or so I thought, as no more bills were received from Express Scripts in September, October, November, or December 2010.

Then I began to receive notices in February through July 2011 informing me of a "NextRX transfer balance debit" of $312.10. The transfer date was January 13, 2011 (presumably for the drug mailed in December 2009 that was never received). The last bill from Express Scripts was dated 8/2/11 concerning the NextRX Transfer Balance Debit of $312.10 of 1/13/2011. This was followed by a telephone call informing me that my account would be turned over to a collections agency if I did not pay. I should emphasize that neither NextRX nor Express Scripts was the drug provider in 2011 (CatalystRX is).

I had to call them 5 times to check on my latest prescription. I mail ordered it over 2 weeks ago and never heard back. First, they always say, "We have no record of receiving it". Then a week later and another call, they have mysteriously found it but don't bother to let you know. So prescriptions just sit in a holding bin until you call back a third time. Then, you have to ask for a supervisor who always say, "We have to contact your doctor's office to verify".

I checked with my doctor's office and they have NEVER gotten a call from Express Scripts. Then you have to call back and ask for a supervisor. They then say the same thing. It usually takes at least 3 weeks to get a prescription, so I have to get an emergency refill at a local pharmacy. This company has let me run out of insulin 3 times! I am not the only one who seems to be blacklisted by Express Scripts. There are thousands of complaints by consumers about this company! A federal investigation needs to be ran on how they conduct business.

I placed a prescription order through their mail order system on August 15th. I normally wouldn't do this but Express Scripts requires mail order delivery for recurring refills with our insurance plan. The order began being processed on August 17th and the cost was deducted from my bank account on the 18th.

I called to check the delivery status on August 22nd and was told that it was being held due to a past due balance. When I told them that the past due balance was paid four years ago, they said that they had no record of receiving payment from the collection agency and that I would have to provide proof of payment; we went through this same debate three years ago. I told them that they needed to contact the collection agency to resolve the issue. Again, I was told that it was my responsibility to prove to them that I paid the debt.

Since the debt was paid, I have not received any bills from the collection agency and have been able to fill this same prescription at the local pharmacy without issue, so it would appear that they agree that the debt has been paid. At this point, the person I was speaking with at Express Scripts hung up on me.

For quite some time, my husband and I double insured each other through our companies. I always run my prescription drugs through his, as it was already set up at my clinic. Recently, he retired. So, I am having my first experience using my insurance company for drugs, who uses Express Scripts. I use the drug Zoloft and have been using it for 20 yrs. When the generic came out, I was glad to try it for cost reasons. But I found out I couldn't tolerate it. I went back on Zoloft with the doctor's request to only fill the name brand. I entered Express Scripts. Even though the prescription was authorized by the doctor as name brand only, they refused to fill as it was a step II drug. It means trying as step I drug, which I had already done. That is why the doctor said name brand only. I submitted my prescription to my pharmacy on August 5 and it's now August 17.

My doctor gave me a prescription and since my company switched to the mail-order service of Express Scripts, I had to mail it in. Two weeks later, I got a 90-day supply of medicine and my credit card was charged $100 with a note that I could have saved $80 if I had the generic equivalent. I didn't receive a phone call or email of how much the medication costs. Express Scripts requires you to write down your credit card number when you send in your prescription, then blindly charges your credit card with no confirmation of how much it will cost and no offer of a generic equivalent.

I called Express Scripts and they told me that there is nothing they can do. They will not contact a customer before charging their credit card unless the prescription is over $500. I cannot think of any other company that will charge you for a product without telling you up front how much it is, an estimate, or a confirmation. They will not return the medicine. To top it off, it's the wrong medication. The doctor didn't prescribe the right medication. I was told by Express Scripts to take this up with my doctor. So, the doctor owes me $100? Basically, if I had known that the medication was going to cost me $100, I would have told them no. I never got this opportunity.

I've been having the same problems with Express Scripts on Schedule II medication. It takes about 3-5 weeks before anything gets done. This is after they lost the first script that my doctor's office mailed on July 15th. Then, they lost the next one on August 5th. The 3rd one needed more information, which was never a problem before. So, I'm still waiting for my medication, and it's been over a month since I started the refill process.

I've been getting this drug for over 8 years, 4 of them has been with Express, and has been the biggest nightmare ever! They told me the process has changed, and now, the script gets mailed from my doctor's office to Express in AZ. Then, it gets mailed to St. Louis to be processed. The laws in MO are different than the laws in CT where I live, so they need extra information, information that's not needed in my state or AZ.

They tell you one thing one day, and then when you call again, it's a different story. I have sent many, many, many, emails through their "Contact Us" link and many calls too, telling them about my problems, but no one seems to care. I then started sending messages of how bad their company is and how they make their customers worse off with their lies and ignorance.

I guess that pissed them off because now, I have a "special team" to handle my complaints/questions. Plus they deliberately erased my doctor's information when I need to have a new script written out for an expired refill. I have to call express and tell them my doctor's information so they can fax them a form to fill out and fax back. (on non-narcotic meds) I was told no less than 8 times that they will fix the problem so I would not have to go thru all of this again. Guess what? It never got done!

This is the fourth time that they have claimed of having no record of my prescriptions after mail ordering them. In the past, they have let me run out of insulin when I take 8 shots a day. Today, the same old story of not receiving my prescription order for two: blood glucose strips and needles for the insulin pens. Once again, I was told they have to verify with my doctor. Well, my doctors are getting tired of having to verify my orders. I made copies of my prescriptions and put the date of mailing on the copiesordered them ten days ago!

Last month, they let me run out of blood pressure medicine. In the last year, they have lost four of my prescription orders. They never say lost, though. "We have no records of receiving your prescriptions." When I hear that, my blood boils. I think Express Scripts will eventually give me a heart attack. I panic when I run out of insulin because in just a day or two, I could die.

My wife and I are both insured by Anthem, who states we must buy maintenance drugs from Express Scripts. I am a diabetic and my wife has Essential Tremor.

Over a period of six weeks, we have been requesting a renewal of our prescriptions both from the doctor's office and Express Scripts. Each follow-up with Express Scripts claimed the doctor had not responded. Each follow-up with the doctor said either no request was received or they had faxed the request to Express Scripts. Week seven and we are out of medication.

When I asked my doctor's office to fax a refill for medications to Express Scripts, they never seem to get the fax --until it has been faxed 2-3 times. It's very frustrating to wait several weeks, only to find out that they STILL don't have the faxed information. Sometimes I nearly run out of my meds; then they ran out of one of my meds. I had to request a refill from my local pharmacy. I don't have any option as this was the mail order pharmacy provided by my insurance.

Like the last complaint on this site, my complaint is very similar in every way on every situation. Although Express Scripts told me I didn't pay my bill in a timely manner and would not send any medications to me unless prepaid with a credit card, my bill had always been paid on time so I didn't understand why this was an issue all of a sudden. Now yesterday, I received a package from them that I didn't prepay for and didn't request them to send me. I called Express Scripts and was told that the doctor's office called in a new script so they filled it and I am responsible for the payment of $270.00.

This timely response would be appreciated but I did not order the medication because I switched to a different medication and don't use this particular type any longer. This sounds like the doctor's office made a mistake but in the past, Express Scripts never filled an order for me unless I requested it filled because remember, I must prepay for everything before it is sent to me. Now they say that when the doctor's office sends a prescription, it is filled immediately and that is how it has always been done.

I usually don't complain and never online, but Express Scripts is the worst pharmacy to deal with that I have ever encountered and my heart sinks with every complaint I see like mine. They won't fix the problem because they are in bed with my insurance company who I have filed my complaints about Express Scripts with and nothing gets fixed.

I cannot seem to fill a control drug in a timely fashion through this pharmacy. I am forced to use Express Scripts through my insurance provider. I have sent my prescription in the last four times just to hear that they can't or will not fill it! It is usually that they need more process time. They say they process in a matter of days. This is, in fact, untrue. It usually takes weeks to get my script.

Being a controlled substance, my doctor does not write it until I am at the end of my script. Then the script is sent in for processing. All controlled substance are then sent out to another state for processing. I believe it is in Idaho. This state requires a diagnosis which is not required in California. That took a couple extra weeks, the first time. I then was told to have my doctor write refills on my script. I didn't think he would do it, but he agreed. Obviously my doctor doesn't think I am abusing my script. This information was bogus at this time when I called to refill my script. They said, "Well you can't get refills on a controlled substance". I had a 15-minute debate the first time they told me to do this but was assured it was okay!

I sent in one script that was missing a date. I was never contacted by Express scripts. When I contacted them they said that I need it dated. I told them I would contact the doctor's office. The customer service representative told me that if they didn't contact her in 24 hours then they would send it back. I said to please don't do that and I will have them call.

I don't, however, control the office's response. I also asked if they had any legal reason that they must send it back! Needless to say she returned it. Although the post mark was two weeks later, Express Script say I can fill my script locally and pay the upcharge, which I guess I will have to do.

Why do I have insurance coverage that I can't use because they refuse to act diligently? Every time I talk to them they tell you different policies that contradict each other. When you question this, they become aggressive. They have very poor service. The result of their inept service leaves me in extreme pain and unable to function whatsoever. Truly unconscionable!

My doctor faxed in a couple of prescriptions on July 14, 2011, and I still don't have them. I called on July 26 and was told Express Scripts had the prescriptions but would not fill them because my doctor faxed the scripts using a stamp instead of his signature. So, they just left them sitting there all this time. If I hadn't called, I still wouldn't know what happened to these prescriptions.

Express Scripts said they had attempted to contact my doctor to get another signature, but they said they had not received a reply. My doctor, however, says he signed the scripts and faxed them in again. Evidently, Express Scripts filled one of the scripts and put it in the mail to me, but they did not fill the other one. I still today (July 28) have not received either prescription! This medicine is critical to my well-being; it is not optional. I suffer from pulmonary ailments and must have this medicine to breathe. I'm still steaming about the fact that Express Scripts set aside these scripts, decided not to fill them, and yet no one informed me that the drugs would not be coming in the mail as usual. Since the meds didn't come in, I had to get the doctor to call them in to a local drug store and I had to get out in 100-degree heat today to go and pick them up. And I should not be out in that heat.

I called Express Scripts on the 13th and 14th of July 2011 to ask about my bill. I had changed banks and I had been charged $18.00 fee for insufficient funds on the 13th of July since it took Express Scripts over three weeks to cash the bill pay check from the bank which caused the insufficient funds problem. I was told on both of my calls that my account was paid up and I owed nothing. Then I received another insufficient funds charge from the bank which was caused by them when trying to cash the same check again on the 15th of July.

Please note that, on my calls to Express Scripts on the 13th and 14th of July, I was told that I did not owe anything to them. And then today, the 23rd of July, I checked online and found that Express Scripts had levied a $15.00 insufficient funds fee against my account on July 21st. Now on the 13th and 14th of July, Express Scripts said that my account was paid in full. Had they said any different, I would have paid the balance by check card, but due to a lack of knowledge of your employees, I now have a NSF fee from you.

What is going on? I have already been told that the billing department is in St Louis and it could take up to five days for the information to get from St Louis to Tempe. Is this what computers do, make things slower?

and expedite.

I explained the non receipt and why the order was not expedited. He said that they had to contact the doctor to issue new RX and the order would be shipped to receive in the next 48 hrs and I was rebilled $56.00

I objected to the rebill and he said that this is the policy and after 30 days if I still havent received the origional order I can request a refund for the first shipment. I and still waiting for the rx and express scripts has lied and there is problems within

On June 22, 2011 I submitted six prescriptions to be filled. On June 29 it reached someone who would process them. On July 1 they called my doctor because they had a question about one of the prescriptions. Express Scripts stated that since the six prescriptions came in together they will be sent out together. The question with the doctor was resolved about the one prescription they had the problem with. Only that prescription was sent to me. The others, for some unknown reason were placed on hold.

On Monday July 11 I finally spoke to a supervisor who told me that the five other prescriptions were placed on hold. He released them and said they would be shipped in the next 24-48 hours. They weren't. I have spoken to supervisors every day and they say it has been expedited. The most puzzling thing is that the supervisors are not permitted to call the pharmacy to find out the status.

I had a credit card on file with Express Scripts. They charged it when I ordered my monthly prescription. However, they never charged it for one of the months for an unknown reason. I was unaware that I owed twenty dollars.

A year later, I was contacted by a debt collector asking for the twenty dollars. I paid the debt collection company the twenty dollars and a late fee. I quickly called Express Scripts to find out why my credit card was not charged and why I was never notified of the outstanding balance. I was on the phone for thirty-five minutes. They transferred me three times and many of the individuals I talked to were very unsympathetic and were unable to explain the situation to me. I understand it is just twenty dollars, but they handled the situation very unprofessionally.

I will no longer deal with Express Scripts and will be filing a formal complaint through my workplace and insurance company.

I called them and asked to speed up the process because I had medications left only 2-3 days.

According to tracking number I should got the package at Aug 27, 2010. I never received the package. Then the delivery company change the date to Aug 30, then Aug 31. Finally, I called to express script and they contacted the delivery company asking them when will they deliver the medications. The delivery company couldn't place the package, and they said that they don't know how long will it take to locate the package.

I received it and paid for it.

They keep telling me that they sent me medications twice. I have hard time explaining them that I never received the 2 order. I never asked for second order.

I called to express scripts and one represantative told me that my balance is 0. , then the other said that is $139.79.

Two weeks ago, I tried to get a refill from Express Scripts on HIV medication. Because I was past due, they wouldn't send it. So I sent in a check directly from the bank and it took fourteen days to clear. When it finally cleared, I called back and because I was past due ($15.00), they refused to send my medication. I explained to them it was in the mail but I was told that the check had to clear before they would send out medication. I won't give them my credit card as they'll capture the information and repeatedly bill the credit card, even though you don't authorize it. I went from the worker to the supervisor to senior supervisor.

I was on the phone for one hour and finally, after a lengthy diatribe, the supervisor credited my account for $15.00 after I threatened to transfer my prescription to a local pharmacy. If I go to a local pharmacy, my co-pay is $360.00 a year as opposed to $100.00 a year through Express Scripts. I never had this issue with Express Scripts before and wonder why they feel so entitled to withhold medication willy-nilly without any notice of their intentions. The senior supervisor took care of the situation with a credit; but she behaved like she was doing me a big favor. I noticed that from time to time over my ten years of doing business with Express Scripts, they come up with some kind of business rule without telling their consumers. They say it's just business; but, I think they need to look at the type of business they're in. They are not a bank. They are dispensing medication, and playing with people's lives with these silly rules they seem to arbitrarily put into place.

I phoned my doctor's office, McCormick Associates on May 23, 2011, to request a refill for Sulfasalazine, which I am prescribed to keep ulcerative colitis under control. I had not received any refills and I phoned my doctor again on June 2, 2011. I was told the refill request was faxed and to call Express Scripts to find out the status. I spoke to a gentleman named Joe who stated that no refill order was ever placed. I was told by my doctor's assistant, Lisa, what Express Scripts told me.

She informed me that she has the log for placing an order but would call again on June 2, 2011, to request the refill again. June 6, 2011, I still had not received my refill and I phoned Express Scripts again. I did not write the customer service person's name down, but she was very rude and outright lied! This person should be fired! I was informed yet again that no order was placed and that Express Scripts "supposedly" left a voicemail message for my doctor, but never received a call back. I was informed by Lisa this morning that my doctor does not have voicemail!

Sulfasalazine is prescribed to me for ulcerative colitis. Without this medication I will bleed and more than likely end up hospitalized. This condition can be life threatening. I do not appreciate the business ethics of Express Scripts and would like some sort of action taken against them for playing god with my life!

I have seen a lot of the complaints and hopefully some of this information can help.

Before having a prescription filled by mail or at a retail pharmacy, call your drug plan and see if the medication is covered and also get a copay(what you have to pay after insurance). Also find out if the medication is formulary/non-formulary. That makes a difference in the cost.

If you are told that the medication requires a Prior Authorization or pre-approval, find out more about the procedure to get that. Do you have to try other medications before the plan will pay for it. If you do need to try other medications first, find out how many(more often than not it will be 2 but sometimes 1). If that's the case, see if you can have your DR give you samples for a few weeks and then while taking samples have the DR write a prescription for 1 of the meds that the plan says you have to take. That way, it will be in your claim history and documented that you have tried the drug. That will allow you to have the Dr say you tried the med and it did not work. Problem solved and you get the medication you really want or works for you. Some medications have a higher copay that others (non-formulary/not preferred by the plan), when that happens, ask if there is an override or PA to lower the cost of the medication. They wont tell you that the option is available.

If you are told that your plan does not cover a medication and there is nothing that can be done. That is information that those people are told to say. Call your employer/HR dept and complain, complain, complain because they actually decide on the type of plan and what meds are covered. Take it as high as you have too. They may try to refer you back to your drug benefit manager, but that won't change anything.

Making the most of your benefits with these high copays can be tricky. Say for instance you take a brand name medication and your copay is 90.00. If you take a strength of 40mg, see if it's possible to split the medication in half. If so, have the Dr write a rx for double the strength and cut the pills in half. You then have twice the supply of medication for possibly the same copay.

Your copay may be 10.00 for a generic drug at a retail pharmacy using your drug plan, find out at say a WalMart if they have the medication on their drug plan where they offer the medication for a lower copay amount. You may be able to get the same medication at a lower cost without using your benefits. You are not required to use them. (That may not benefit someone with a high deductible plan because it would not go toward the deductible).

For the senior citizens or those with a Medicare D drug plan. (Hope no one was offended by the term)

Coverage Gap/Donut Hole sound familiar. Yes...

Getting to the donut hole is happening fairly quickly. It's not just based on what you pay as a copay, but also what your plan pays a well. So your copay is 15.00 and the plan pays 100.00. All of that 115.00 counts toward helping you get there. Once you get there, you are required to pay 100% of the cost of the medication. Well, for a lot of brand name meds, not true. In 2011 you get a 50% discount on those brands now and by 2014, I think, there should no longer be a coverage gap/donut hole. Woohoo !

There are a lot of drugs under certain MEDICARE D plans that are not covered. If you challenge that, it's very possible to get the drug covered. Not guaranteed though. Especially if you have had the medication before and now it's not covered. Don't try this if you know that your plan has changed since the previous year. It really won't work. Last thing for all, read your plan info carefully, a lot of times we sign up for things and really are unaware of what it actually details to have it come back and bite you later. Be safe and happy prescription dealings!

My husband has an undiagnosed anxiety disorder which causes nausea and other physical issues. We have been getting the same 4 prescriptions from Express Scripts for almost 5 years. Suddenly, beginning January of this year, Express Scripts has been withholding his medications. When I called, they said that according to their records, he has "X" amount of pills left and the prescription cannot be renewed yet. Two of his prescriptions, one for anxiety attacks and one for nausea, are prescribed by the doctor to be taken 1/day or as needed to avoid problems. If he needs 2-3 nausea pills a day some days, how does Express Scripts track this? They can't! We have been attempting to get his anxiety pills since March 23, 2011. We still have not received them. According to their records, they sent 2 prescriptions out on April 18. It is not May 15th and no prescription has been delivered.

On May 2nd, I called and spoke to a "supervisor". I explained what was happening and that we had not received these prescriptions. "Ann" explained that I could have a replacement prescription sent, upon physician's approval, and my expense after 30 days. She said that if the original order had not been received, they would reverse it out of the system and credit my account. I spoke to "Teresa" today. Still, no replacement order has been sent out, due to the fact that they have not been able to contact the prescribing doctor to authorize the order. I have spoken to the physician and there have been no attempts to contact her. This is ridiculous! They are playing God with my husband's medications. Without these, he will have trips to the ER.

"Express" Scripts had been filling my medications for almost a year. I recently placed an order for a new prescription and four refills. Three refills were ordered online, and two were physically mailed in April 6, 2011. It is now May 2, 2011 and I still have not received any medication. I called today for answers, and was thanked for my patience repeatedly. I was put on hold waiting for a supervisor for 30 minutes. At this point, I had to return to work and could not wait on the phone any longer.

I was informed during this call that the Rx's I mailed on April 6 were received on April 19, and were being processed. I live in Scranton, and the RX's were sent to Bethlehem PA, less than 100 miles away. I did receive a call back from a supervisor who informed me that I needed to straighten this out with my health insurance because, for some reason, the address I had been using for a year was now no longer valid. Ironically, they still bill me at this address, and the bills come just fine.

I ordered a refill on March 2011. I did not receive the shipment, and contacted the company about 3 weeks later. The company filled another refill which was received. I had to call back 30 days after initial refill was ordered, so Express Scripts can declare it lost. I had to wait another 72 hours for "lost status" to propagate through their system. The co-pay was refunded but they could not refund my "refill". They consumed two "refills" but only sent one refill. I was told to get another refill, and that they did fill the refill that they lost.

I lost 1 refill (3-month supply). My medication for heart/blood pressure, was delayed. I had to deal with them five separate times for something that should have taken one call. The person, who was contacted about refunding me the used refill, was quite abrupt and bordering on being rude.

I submitted a three month order for my medication, Insulin. I received an automated call that my order was shipped. The next day, I received another automated call that my order was shipped. The next day, I received a human call to disregard my previous automated messages and to call because my items weren't shipped. I called and was promised that my order would be shipped in 24 hours. The next day, I got a call to contact shipping to arrange for the shipping of my items. I called and was asked if I would like three or five day shipping. I asked for a supervisor and was put on hold several times (as I read other complaints, this seems to be a tactic they often use).

I get a supervisor explained that it is important that I get these items in no more than two days, because I was running low. I was told that they can't make any promises (okay) but that I should expect the items in one to two days, but it is up to the pharmacy (I thought that was them). I have not run through the entire nightmare in this complaint but there were many more calls to the company, and several times, I was "disconnected" while waiting for a supervisor. Is there any chance of a class action? This company seems horrible. Any lawyers out there who would like a testimony, I would be happy to offer my experience.

- Refuse to send a written response to the concerned who filed thru the website.

I have been taking this medication for 12 years and never faced this frustration. I am not sure but I think they supplied me a recalled medication because my doctor was saying my BP was high. My BP was in control for the last 10 years with same medication and I've not change in lifestyle.

They denied my prescription that I have been taking for a few years now because they wanted me to try some cheap drugs that I have already tried (and they didn't work). Hence, I am taking the one they have denied. Who the ** decided these piece of ** have a better idea of what drugs I should take than my own ** doctor and myself? This ** better be resolved quick because I am suffering right now and I am going to start smashing skulls soon.

Express Scripts has a horrible history of poor customer service. They frequently lose prescription orders, and then refuse to send out replacements, claiming to have never received the order in the first place. After dealing with them and often receiving my prescriptions late or having to call multiple times in order to ensure my prescriptions actually arrive, I have had enough with them. I used their automated system to refill an order, which they again lost. So I had to pick it up through an emergency at a local pharmacy.

I called Express Scripts to get my order back on track and they said that since I had transferred my prescription, it was their policy to refuse to take a prescription back. This is absolute nonsense and a total waste of my time. They take absolutely no responsibility for their actions, and their supervisors have no authority whatsoever to correct errors on the part of the company. Dealing with them is a complete nightmare (check around for other complaints, you will see that they have a history of abusing their customers).

Welcome to the wonderful world of socialized medicine. I've been dealing with Tricare through the military for over 17 years and this is the absolute worst company in the world for servicing those who serve. They will tell you whatever they need to simply get you off the phone. They'll have all the apologies in the world to give you, but in the end they don't care.

My daughter has been out of medicine for over a week now, and these morons can't or won't seem to get things right. Four different delivery dates, 20 different representatives, now they're trying to say this was our problem. Cancellations of prescriptions for no reason, rescheduling of deliveries for no reason, changes of reason for non-delivery, whatever it is, they don't care! I hope that the United States is ready for this type of treatment, we in the military have been dealing with it for years. Now that the "change" has come, I hope that you're ready for it.

I am retired military and enrolled in the TRICARE Pharmacy Program. I have had terrible experiences with Express Scripts with new or renewed prescriptions. Among the problems is when a prescription is faxed in they often have no record of it. Time and time again I have seen the fax received receipt and within a few days I would go to their web site Request Center which would show that a new prescription had been received. After a week when I didn't receive a confirming email I would check the web site and there would be no information. A follow up call by me would result in Express Scripts denying that they received a new prescription. That has happened 3 times in the last 3 months.

When there has been problems with a prescription there has been no or inadequate attempts to contact my doctor. I also have additional complaints. In the past I have made a formal complaint to the Department of Defense. The previous supplier (Merck) was much easier to work with.

I sent a prescription to Express Scripts for a drug that had 4 refills available. I got billed $90 and was sent one month's worth of medication. I checked the Express Scripts's website and it lists $90 for a 3-month supply. I called their customer service and the woman who answered told me they charge $90 whether they give 1 or 3 months' worth, that's their minimum charge. I asked why they didn't send me 3 months since there were refills available. She said they didn't send me 3 months because the doctor didn't write "dispense 3 months' worth" on the prescription.

There were several instances of prescriptions not getting filled and no communication with us that there were issues holding up the process. We never knew any of the details until we made a call to Express Script to find out what the hold was on receiving the needed medications. They claim to save you time and money. But they have done nothing but cost us tons of wasted time trying to iron out the many details/problems we have encountered since being forced to switch over to their mail order process.

Express Script should be investigated immediately! They are ripping people off. I don't understand how they are getting away with it. The Columbus City School System in Columbus, Ohio switched from Aetna RX Home delivery to Express Script two years ago. It was a big mistake! We would have rather paid more money and stayed with Aetna RX Home delivery. In the beginning, Express Script messed up the transfer of prescriptions. My husband and I had to go back to our doctor and get new prescriptions to submit. Our second experience with Express Script was paying for a prescription by credit card. It was another big mistake! Months later, we received an auto-refill by mail and were charged for medication that we did not request. It was a prescription that was transferred from Aetna to Express Script without us knowing about it. Also, my husband was on other medication that didn't allow him to take the auto-refill medication.

So, we are now stuck with two bottles of medication that we cannot use and we were also charged for the prescription. We were on the phone with them for over an hour trying to find out why they sent us an auto-refill and charged our credit card when we did not request it. There was nothing they could do for us. My husband told them to never send anything by auto-refill and he also told them to remove our credit card number from their system. Recently, we sent in a prescription to fill. You would think we learned our lesson by now. The prescription didn't arrive in the mail until four weeks later. When we opened the package, we discovered that Express Script took it upon their own to charge our credit card for a medication that our insurance did not cover and charged us $60.00. Why didn't they call us first before filling the prescription? Anyone with any common sense would see that we do indeed have drug coverage. So why would we want to pay $60.00 for something that should cost only $12.00?

Then come to find out, our insurance plan through Express Script does not carry the simple drug of Meclizine, the generic form of Antivert. They had our contact information and they could have called to let us know that the medication was not covered under our plan. When we asked if it were possible to return the medication, we were told no because we opened the package. ****! You have to open the package to get the paperwork out. Why don't they send the bill separately? This way if there is a problem, the package can be sent back untouched. Both women I spoke to sounded almost robotic. It was as if they repeated the response on a daily basis. We will never do business with them again! I will make it a point to let every person I know how deceitful Express Script is. I will also file additional complaints.

We receive telephone calls from Express Scripts with message stating, "It's necessary for us to schedule delivery date for the Flores Residence". Then the call is hung up. I do depend upon the delivery of some medicine that requires refrigeration so I need to know when it is to be delivered.

Both myself and my husband receive our medicine through Express Scripts and are very dependent upon mail service for the medicine. In the past, service has been excellent but in the last few days the same calls have come in.

Today I received the same call and when I tried to call Express Scripts the person was unable to understand what I was trying to explain to her. She just said she would remove us from e-mails -- we do not receive emails so it was necessary to try to contact someone to understand through this email.

Unfortunately your prescription vendor is Express-Scripts, which is a dishonest service that takes advantage of the customer. My recent experience using their mail order service was a disaster, both service and financial wise. The service took 30 days to establish. First, they denied receiving by mail the five 90-day prescriptions, and then I received a letter with the prescriptions enclosed saying that I did not have an account. Next, after three phone calls, they delayed filling the prescriptions and wanted to talk with the doctor's office. Finally, they sent out five prescriptions.

However, one prescription was for a name brand Toprol XL instead of the generic Metoprolol. Instead of a $20 charge they billed me $150 for the brand name. I did not OK the brand name being sent. As of today, Express-Scripts is denying fault and refusing to adjust my bill lower to the correct co-pay. I think that Anthem needs to get involved and straighten-out their vendor of drugs. None of this is my fault, especially since their person called the doctor to verify the prescription information. Thanks in advance for managing your relationship with poor vendors and assisting me in dealing with one.

On 11/11/10 I received a package of medication; three months supply of Nuvaring that costs $150. I have not ordered this medication since 2008 so I called them to inquire. They stated that a Dr. *** had sent in the prescription for me on 11/2/2010. They then shipped it to me on 11/9/10. I called my doctor's office and learned that **** was actually a nurse practitioner that had not been working with them for over a year. They also checked through my records and had no record of requesting any medication for me. The last date of a pharmacy request they had in my file was in 2008. I called Express Scripts two times.

The first time I spoke with them, they said that they would fax and mail to me the order that Dr. *** had submitted to me. During the second phone call, they said that because this person had sent in this request using a fax machine, they would not be able to send the fax to me and they could only send the fax directly to the doctor's office. They are claiming that unless the doctor assumes responsibility for this error, I will have to make this payment of $150.

I have lost more than half of my work day on phone calls with Express Scripts and the doctor's office. I am being held accountable to pay $150 that I don't have and I never purchased. I am fearful that this will affect my credit history.

Express Scripts (ES) was contacted to refill my 8 yr old's medication. They advised via phone (Oct 27, 2010)that it was all in order, everything was okay and the medication would be shipped out that day. Several days later, no medication had arrived (Nov 4th, 2010). I was concerned and contacted ES; they advised that medication was not sent and doctor did not authorize prescription to be refilled. They found that out on the 27th and never thought to contact me by mail, E-Mail, or telephone.

Now a week later, my child is out of medication. There is a total lack of concern for medication to arrive in a timely manner (somehow the invoices arrive fast enough). My job's insurance requires me to use ES to save money. Yet, I do not feel my family's medical treatment is part of the equation. ES dropped the ball on the health and safety of my family. As soon as they knew the prescription needed further action from me or my doctor, they should have contacted me to let me know they couldn't ship the medication.

Every month, they never send my medications to me on time. These are medicines that I have to take for the rest of my life and cannot go without. Every time I call, it's a different story from some ** phone worker and I'm sick of it. Get me my medicines, **, that I have already paid for! I will take this to court if my health becomes at risk!

I have been required to do mail order drugs by my husband's corporation. I had one prescription filled last year that I needed to take daily and had nothing but problems trying to mail it into Express Scripts. Finally, the doctor's office tried to fax it and couldn't get it worked out with them for over a month. Meanwhile, I purchased my own drugs and paid for them myself. I decided last year to try to order Pulmicort through them for my daughter who has asthma. They told me they required me to leave a credit card on file for her med costs so I gave them the number.

They began sending her Pulmicort and would charge my card for the meds. They would send it to me whether I wanted it or not. One time, it arrived when it wasn't supposed to and they would not take it back.They said I was responsible for the cost even though I did not order it and my card was charged. I should have quit then but did not want to pay full price for the expensive meds.

The worst experience happened this year. .My daughter's doctor is a great doctor and wants my little daughter to have the best meds possible. He wrote out quite a few prescriptions wanting my daughter to try some different drugs for her asthma. He told me I could choose what works best for me. I told them I have mail order drugs for maintenance meds and they sent the prescriptions in. Over the course of the next few days, al lthese drugs began arriving at my door and mail box.

When I called Express Scripts and asked why all these large quantities of drugs were arriving, they said your doctor ordered it! I said, "Wait a minute, I did not authorize all these prescriptions to come to my house!" Apparently, they don't notify you when things are being sent out. Then you would have a chance to refuse when they automatically charge the credit card number on file. My orders that have come so far are so large they have made so many mistakes blaming my poor doctor's office. I have tried to stop the orders but they won't stop anything. Every word they say is a lie.

I received 13 rescue inhalers! I could start my own pharmacy .I also received meds where one could be used instead of another but they sent me all of the drugs. My credit card has been charged nine hundred dollars so far. More drugs are still coming that I am expected to pay for, but they can't tell me what those are.The truth is they want to charge me on that credit card as much as they can because they can do it.

Apparently this is common practice .I was told if I try to send the drugs back, they will send them back to me and then if I mail them again, they will destroy them. This is mail fraud, consumer fraud, the highest level of organized fraud. One of the supervisors told me if I mail anything back, they will not cover my drugs anymore! Was that a threat?! I have been forced to buy enough drugs to last a year or more on my credit card. Does any of this sound okay to anybody out there?

I don't have an extra 1000.00 dollars floating around and this has caused a hardship for me and my family. I tried to disable my account with them and guess what?They wont let me! I guess I need to read them all the prescription numbers that are out there, then they can cancel it. I don't have them. Remember my doctor and I don't know what exactly they are sending. Why don't they have my prescription numbers? They sent the prescriptions! I want to help start a lawsuit against this company. I have never seen such bold fraud taking place from what is supposed to be a legitimate company. I am in shock! This company will tell lie after lie to protect the shady scam they have going on. Imagine this scam on very large scale! Their company must be quite rich! !

My company uses Express Scripts. I got my first fill at a local pharmacy as a new customer then went online to complete the mandatory 90-day supply form. I filled out my medical info and my form of payment (debit card info). After 60 days, they still had not processed my request and I was running out of prescriptions allowed (max of 3 @ 30 days outside of express scripts). Express Scripts denied my local pharmacy to fill the request and told them to give me a partial of one of my medications and to fill the more expensive as they have not received the prescription from my doctor.

So the next day, my debit card was hit for $300 from Express Scripts after I just filled a $100 prescription at the local pharmacy. I called and then got a runaround and including the CSR telling me they don't allow that. I said, "I don't care about what you allow. It's about what you did already. I'm looking at my bank account and you have processed payment."

He then proceeded to scream at me literally said, "Well, if you'd shut up and let me explain, Ill tell you what happened." I told him to get a supervisor and she was rude and condescending. She told me that they made a mistake but I only get two choices, deal with it or cancel my order and don't get my prescriptions. I couldn't afford to pay twice so I went ahead and cancelled my prescriptions and now they say my doctor's prescription is null and void for the year and I will have to go back and get a new prescription even though he wrote it for each quarter until Sept. 2011.

I tried to talk to someone in person but there was no way I could get past the automatic phone system. What phone number do I use to talk to some one about this problem?

I don't appreciate the delay in my next bottle of this script. I have 2 more days of supply. Please send current order today at no additional cost.

Express Scripts faxed my doctor for my total 5 medicines: (1) Lipitor; (2) Glyburide; (3) Januvia; (4) Losartan; (5) Actos. My doctor sent Rx on 08/19/2010. Express Scripts did enter it on their computer on 08/23/2010 (I have those copy with me). If you wish I can email or fax to you. On 09/02/2010, they shipped Lipitor. For Actos, they are telling me that we don't have enough information from your doctor. When I called today, then I learned the remaining three medicines are on computer, everything is okay and they promise me once in computer, they ship withing 3-5 Business days.

Fifteen days since, still they are not shipping the medicines because they want know correct information regarding Actos from my doctor. I don't have any more medicine, between my doctor's office and Express Scripts bureaucracy, I am suffering without my medicine. I have a very bad experience with Express Scripts. I am diabetic and after paying a premium of $1000.00 a month, I have to suffer without medicine. I would appreciate that someone can help me in this matter.

Problem filling new BD syringe script. They keep requesting information 8/3 what type of syringe this was faxed as well as given by phone. 8/4 they say there is no Dr.'s sign on script. A 2nd script was mailed in which I have a copy with Dr.'s signature. They say they did not receive it and it will be rejected as a duplicate. But they keep wanting Dr. Sign. I have faxes sent as well as e-mails sent copies of said script with Dr.'s signature. I keep getting the run around. Please help. By the time I get this script filled, I won't have enough syringes for my insulin.

In October 2009 I called the co. to inquire about the cost of the medication that I needed. The person that took my call told me that I could get the generic for 3 months for $10.00. I said that is great then I would like the generic. I spoke with my doctor and he called in the prescription and requested it in generic. A couple of days later I noticed that they took $266.43 from my debit card that I had given them over the phone for the $10.00

For every 3 months. This caused a chain reaction to my account. We were charged with insufficient funds several times. I called express scripts to see why they took $266.43 from my account that I had not authorized. They told me that the doctor had ordered generic brand and that is what they charged for it. I explained that I was told it would be $10.00 for a 3 month supply and that was all that I authorized. They said it was so fault of theirs and they would not dismiss the charge and they would mail me the prescription.

It turned out that there are a couple of generic names for the medication but this was not explained to me nor the doctor I told them that I did not want the medication but they mailed it to me anyway. I did not even open the envelope; I just sent it back to them and called again to let them know that this is not the Medication that I wanted. They mailed it back to me again. I mailed it back to them. I found out that they destroyed it.

I turned this over to my bank as fraud and they investigated it. They found it to be of no fault of mine and had the company to return the funds into our account and the bank took off all insufficient funds. I thought everything was taken care of until express scripts then started billing me directly. I called them several times to resolve this but they would not do anything.

I sent them letters explaining the whole situation but only to find out on 7-30-10 I received a notice from a collection agency that it had been turned over to them. This is where we are as of now. I cannot believe that they are doing this. If you go to a drug store and find out that your medication is too high then you simply ask them to put it back and that is the end of it. I would love to be a part of a class action suit or anything that I can pursue this matter with.

For the last eight months I have had terrible experiences dealing with Express Scripts trying to get my medication filled. They have told me so many lies so when I call, I now document everything. I have run out of medication several times because they calculate the usage wrong. They will not fill scripts my doctor gives me when the dosage changes until the previous script runs out. Then they don't calculate the new usage level to the script I already have which means I run out before they will fill the new one.

I talked to the pharmacist and I was told they made a mistake and it would ship tomorrow. A week later, still nothing and when I call again, I am told another story. This happens over and over every single time. I have resorted to rationing my meds several times and have been sick from lowering the dosage to meet their delivery dates, only to find it still has not shipped. They count wrong, they lie, and are dangerous to deal with. If I didn't have to use them I would not. I suffered mental distress, physical sickness, and inability to function at my job because I am on a lower dose of medication than I should be. I worry about what the stress of this every month is doing to my health.

I belong to a State Teachers' Retirement System which, in their wisdom, has hired the cheapest least effective Rx service available in the country. They routinely misplace Rx's, allege never to have received them and moreover, take 3 or 4 weeks to fill an Rx faxed to them by the doctor. Their service is consistently abominable both in the mail order phase as well as with customer service, so-called. My prescriptions were faxed in on June 29, 2010 and I have yet to receive any one of the 3. I found out today that 2 were simply ignored and never filled. I do feel that Express Scripts is negligent and I would never recommend them to anyone.

Where I got a periodic billing from Express Scripts (GHI), I noticed a charge for a prescription that I never ordered and never received. The cost of the drug was $285.44 for which I paid $71.36. I never received this drug called Elmiron. The date for when it was sent said 05/11/2010. The claim number is **. I was told that it would be investigated and I would hear in 48 hours. Express Scripts never contacted me back.

I forgot about it until today, July 14, 2010. I called this date and explained that I had spoken to Cindy who would try to resolve the concern. I spoke to Rick who put me on hold and then I was cut off. Calling back and going through the whole concern, I spoke to another agent who told me that my claim was too late for any action. I never ordered the drug from Express Scripts as it was hand-filled originally by Walmart.

This is a completely unsatisfactory response. The drug was never received by me. There was no way I could know that it was sent until I got the statement date 1/01/2010 to 5/31/2010. Express Scripts seems not to be an upright company. GHI paid $214.08. I paid $71.36 for a drug that I never received.

My significant other has a prescription from his doctor. Express Scripts insisted he try another drug in the same class, even though he had been happy with the medication he was already taking. We ordered the alternative, but it caused him headaches, so he asked his doctor to submit an authorization for the original meds. ES claims they have lost the doctor's office fax 3 times now. My poor SO has spent hours on the phone being transferred from one rep to another. He has been insulted, talked down to, and generally jerked around. It has been an incredibly frustrating and, ultimately, unsuccessful interaction. We still do not have the right meds and see no real hope of getting them.

What a horrible company. They are incompetent (lost faxes from a doctor 3 times! ) liars (different stories from different people). How the Department of Defense could have renewed their contract with ES, expanding the offered services is a mystery. I suppose it will be necessary to look at political contributions from the company's executives and Board of Directors to see how such a corrupt and immoral company is still allowed to operate. There needs to be a class action suit against this company -- and a 60 Minutes report too, to make sure nothing horrible happens. We will order the meds from a Canadian pharmacy and pay for it out of pocket.

My son who has lupus was charged full price for his meds for three months when we were eligible for our prescription co-pay benefits! I filed a claim in Feb. 2010, still ongoing. My local pharmacist has been so helpful he cannot believe how bad this company is.

Anyway, I just talked to them today after they have sent back my claim 3 times and they have no record of it! They want me to re-file. I talk to someone different every time and get a different story every time. They will not let you speak to any supervisors. And recently, I just had my son's script filled and he was charged full price because he didn't sign up for mail order. Isn't that extortion? If his benefits cover his prescription co pay how can they do that? They told me that our plan doesn't cover his refills. My insurance company says that it is not true. How do they get away with this? What about people who are old, uneducated or handicapped having to deal with this. This company is making way too much money because people just give up instead of fight.

Several months ago, Express scripts changed manufactures of my diabetic medication and it didnt control my sugar, in result my sugar went sky high. I went to the doctors immediately and the doctor asked if there had been any change in my medication. I told him it went from a white to a pink pill, he then stated that he wanted to see the medication. We found out that the brand I use to take was from a company name Activus which was the white pill, the brand they sent the pink pill was from company Tiva and it did nothing to control my sugar.

The doctor wrote a prescription to be filled at my pharmacy from the Activus brand which I had to pay full price for and was monitored for a three month period by my doctor, we found that,that brand worked. I then contacted Express scripts and spoke with a pharmacist and they told me the doctor needed to rewrite the prescription and write dispense as directed with the NED number and doctor name, the doctor did this the next day and faxed it to them. I waited two weeks and contacted

Express Scripts back they told me it was in the process but couldnt tell me when I would be expected it. I have still been having to pay full price for it when i have insurance through my wife's union Labor National Health and Welfare fund. The prescription was costing me $10. which is now costing me $60. per month for 30 days instead of 90. In the last couple weeks we have contacted Express Scripts a few days a week have spoke with many people for hours at a time. They said it would be overnight-ed, and it was not. The prescription was written out properly and Express Scripts doesn't know why it hasn't came.

We have left messages for them to contact me and have failed to do so. And I have still not received my prescription, in the meanwhile we have made several calls and messages to my wifes insurance Labor National and have failed to received calls back from them as well. I pay for this insurance and feel that something needs to be done about this issue. Due to my wifes insurance

I have no choice but to use Express Scripts. And they will not allow an emergency supply through my pharmacy even due to their mistake which makes it to where i have to pay full price continuously for this medication. I hope you can help me with this situation. Still to this day no medication or returned phone call I am now in the process of having to pay full price for this medication. Thank you in advanced for ready this letter.

i mailed my new prescriptions in on the date they said i needed to for example there paper work said i needed my new prescription order in by june 20 2010 i was able to get to the drs and get new scripts and mailed them in by june 16 i then checked on line to see if they recieved the new scripts according to thier website they recieved the rx and was "processing" them i then checked again the next day and ALL info was gone someone had gone in and removed my order after calling and asking about this the operator had no idea and asked me to hold i was put on hold for 18 min a person came back on said his name was michael and he was a pharmacist and he was very rude he accused me of trying to get my pain meds early and he was NOT going to fill them after i explained to him that i was NOT trying to get my meds filled early i was just wondering why they dissappeared off thier website he again accused me of teying to fill early so i asked my husband to explain why i called (at this point i was crying and very upset) he flat told my husband express scripts will NOT refill my pain meds and as far as he was concerned not now or even when they where due to be filled and hung up

iam very concerened my pain meds are all that allow me to function i cannot get out of bed without them i called today 6/25 2010 and spoke to a "robin" and explained first i was NOT calling to get my meds early i just need to know how to get the 2 rx returned to me so i can see my dr before i run out and before the 30 day grace period ends and the rx expires (NJ law says they must be filled within 30 days of the date they where given) she informed me it will take 48-72 hrs BEFORE someone in the pharmacy will recieve her request and then 2-3 weeks BEFORE i recieve them in the mail i will be OUT of my meds by then and now have to make a new appt. and see the dr and explain everything to him and pray he believes me also their dates for new refills do not match my dates i recieve 3 monthes of pills last refill was april27 2010 they say i cant get a new refill until august 27 and sept 3rd -april to may =1 month may to june +1 month june to july =1 month my rx should be filled in july NOT august or sept as they claim i need someone to help me here iam not a drug seeker i have a very legitimate health condition pryor to using express scripts i used only 1 other pharmacy to fill my rx and only if they didnt have my meds did i use any other and thats only if they sent me to them i need someone to help me

This company is a complete ripoff to consumers. I have a life-threatening illness, and I have been on a specific drug for 6 months. After recent testing, the Doctor decided to change the medication as it no longer was effective on the condition. Unfortunately, as I am required to order any refills of the drugs that Express Scripts fills thru their mail order system, I had reorded the drug 3 weeks before I would run out. Otherwise, it's not uncommon to finish the meds only to find out it will be another week before the order will be shipped. As it's extrememly expensive, I can't afford to pay the cost outright at the local pharmacy. It is $190 for a 90 day supply, or $400 if I buy it from the local pharmacy.

The day after the doctor changed my meds, I got the mail order supply delivered. I immediately called the company to tell them that the doctor had discontinued this treatment and that he had chosen another drug. They would not allow me to return the drug or to refund my copayment. If the drug was only $10, or $100 I would just pay the $ and throw away the unused drug. However, $190 is too much just to throw away. I have made 6 calls now and submitted 3 email requests and I keep getting the same response, "It was not their error in shipping and therefore they can't refund the money."

I explained I would much rather wait until the night before I run out of the drug to go to the local pharmacy and have it refilled then, instead of trying to time my medical needs to their shipping schedules.

I am reporting them to the Better Business Bureau. I wish I could find an attorney that would file a class action suit on all of our behalf, to make them understand that the refunds they should make would be small potatoes compared to the potential awards by a jury.

I ordered 6 prescriptions in May, sending a check for the $240 co-pays. When I was released from hospital on June 3rd, I expected to find the meds at my home. They were not there. I called and was told I owe $80 for my prescriptions. When I asked them to check, they found an $80 credit on my wife's account. After I asked, I was told that permission was needed to transfer the credit; he got the permission and I thought my prescriptions would be sent.

Today is June 19 and my account still shows me owing $80. These peope are total incompetents, except when it comes to lying; that they do very well.

Another time, Travatan or Lumigan was switched to generic and automatically sent to me without my refill slip being sent in; thus I had to pay a much higher co-pay. Express Scripts definitely needs to do a better job contacting patients and doctors regarding these changes which incur hardships on higher co-pays. Forget the bothersome shipping dates and reminders for refills. I'll take care of that!

My son, Jesse Lobenhofer, is an 11 year old boy, under Empire's Child Health Plus program in New York. He is a chronic asthamtic, under the care of Dr. Michael Nussbaum. Since Express Scripts took over as Empire's pharmaceutical management company on 6/01/10, I have been in contact with them numerous times. He has required a prior authorization for his pulmicort .50 repulse, which the Dr.'s office finally obtained, but it was only approved for one month. He needs this medicine for his nebulizer machine & when the issue was addressed by Joanne at my doctor's office, they could not explain why it was approved for 1 month and not the normal time period ( 1YR) of a prior authorization.

Now since Express scripts has created a "list" of what medicines are in the same "drug category", I can NOT fill his Advair 250/50 Diskus, which he also needs to maintain his breathing. The Dr.'s office is at a lost and so am I. Since when can a pharm. management dictate a patient's care. He has been on both of these medicines for over 4 years and thankfully has not suffered any attacks or any hospital care, thanks to this maintenance program. So, now that a new company, Express Scripts has taken over, Jesse can no longer receive both of his absolutely necessary medications , because someone without any medical schooling has decided so? I am ready to scream, sue and also contact all of the news media out there! Hopefully, someone will care enough about the children who have serious illnesses and take care of this. I have been in contact with a supervisor at Empire (Daisy @ 1-800-431-1914) , and SHE can not even understand the problem with getting BOTH of these medications approved simulatenously for 1 year at a time!

Recently I have filled 2 medications that were covered by Express Scripts and Tri Care in the past. Now all of a sudden they are considered "over the counter" medications. I can understand one of them being Iron 375 mg which you can't even get over the counter at that strength but could buy several bottles and put them together and maybe make that much which would cost an arm and a leg since I have to take 900 mgs a day. But the other medication, Robitussin AC syrup which is a Cough syrup with CODEINE in it for my son is now on their list as an over the counter medication! How can this be? You can't buy codeine over the counter in any store that I know of, yet they list it as that... This is a serious issue.

Poor Customer Service... nobody cares at express-scripts!

The customer service 'supervisor' I spoke with was incredibly unhelpful and must not understand the concept of servicing a customer and going above and beyond to see that a mistake NOT made by the customer is fixed. To top it all off, I went to the pharmacy to refill my prescription today (long story short, the generic the mail order pharmacy was using didn't work so I resumed refilling at a store) and the claim was denied, because I had been sent this prescription recently. Never mind that the prescription has in fact CHANGED, they still denied it. Express Scripts is trying to stick me with the co-pay for medication I did not order. Possible damage: compromise of MY health because I am unable to obtain the correct medication.

I work for 3 months at a time in a very remote radar site in Alaska. I previously had my wife pick up my meds monthly at the local pharmacies in Utah and Express Mail them to me. They are only delivered to the nearest US Post Office and then we have a weekly mail plane deliver to the site, weather permitting. I actually had a delivery of my meds lost in Nome and I was required to leave the site and return to Anchorage where I convinced my doctor and Express Scripts to allow an emergency refill at a local pharmacy. I decided to try the 90 refill with the Express Scripts pharmacy because it would really eliminate a lot of running around and general trouble for my wife and my employer was getting tired of me always complaining about running out of meds cause the mail plane didn't make it in etc.

I had all my non control drugs refilled okay. The problem is with the 2 controlled. I had to mail them an original Rx for both which they say that they received. They now have filled one, but the second one is out of stock and back ordered. They have no idea when it will be in stock so they said 2 weeks ago that they are mailing the original Rx back to me and I can pick it up at a local pharmacy. It has been 2 weeks and I still haven't gotten it back. I am in Alaska and I have about a week of meds left. They could care less about my problem and will only say that they will look into it. I must now tell my employer again that I am out of meds and must fly back to Anchorage and attempt to get my upset Dr to call in a Rx to a local pharmacy and me pick it up and then fly back. It is just so dang exhausting dealing with them. I am 3000 miles from home and can't go anywhere and deal with it. I always have to dump all of this on my poor wife and I know she is tired of it. I will never use them again and I feel lucky that I have a choice and can decide to purchase locally.

Express Scripts is responsible for falsely advertising a convenient mail order service that did not uphold its purpose. I had a 1 year prescription for YAZ under Express Scripts that I had filled at a local Pharmacy. After having this prescription filled, I received a letter from Express Scripts stating that one of my prescriptions (YAZ) was eligible for mail order service and that if I switched to the service I could save up to an exact number I do not recall. Thus, I contacted Express Scripts about having my prescription transferred to their mail order service. I was told that instead of paying $50/mo for 1 prescription, I would only have to pay $50 every 3 months for 3 prescriptions by switching to the mail order service. Of course, I agreed since it would be a cost savings of $400/yr for me. They helped me make the switch from my local pharmacy.

I received my first mail order delivery, prescription number, Rx# 996984651 from Express Scripts in the second or third week of August, 09', the prescription was processed on August 10, 09', Invoice #1832645 and my account was charged $50. At this time, a payment was not yet made. Delivered to my apartment was a 1 month supply of YAZ. At the time, I did not know that the one 1 supply was going to be an issue/problem. I received another prescription in early September and then had an interruption in my plan because there was a balance from 9/3/09, of $50. The charge of $50 had carried over from August because they were unable to charge my debit card without my consent. I gave consent and was then charged.

At some point between my 1st and 2nd delivery, I created an online account with Express Scripts so that I could get automatic refills and not have to deal with them on a monthly basis. I set up automatic refills on 9/3/09. An online account was the most convenient way for me to receive notifications for my refills and bills. After creating the online account, I received the following notifications from Express Scripts about my prescription: "Refill Reminder" on 9/3/09 and then "Refill Confirmation"; "Order Shipped" on 9/26/09, 10/16/09, 11/15/09, 12/11/09, 1/8/10, 2/6/10, 3/5/10, and 4/6/10; "Auto Refill will be processed" on 10/8/09, 11/5/09, 12/3/09, 12/31/09, 1/28/10, 2/25/10, 3/35/10; "New Order" on 11/13/09 and 5/1/10. I admit that it was my fault that I did not check my bank account balance on a daily basis and did not notice that my account was being charged $50 every month by Express Scripts.

On 5/3/10, after reading the "New Order" notification sent on 5/1/10, I logged into my online account and looked at my payment history. It was then I saw that I had a $200 charge on my account. I was very confused when I saw this amount. In Dec. 09, the debit card used for this account had been cancelled. I expected there to be at least $100 owed but not $200. The whole point of me using the mail order service was to pay $50 every 3 months, not monthly. I immediately contacted customer service about this since I was not even notified that my account balance was $200. They continued to send my prescription, so I did not realize my account wasn't being charged. They told me that they allow up to a $150 balance forward before contacting a customer. $200>$150.

My prescription was just $50/mo, so it took 4 months for me to discover the problem, what about someone whose prescription is $10/mo? It would be a year and 3 months before they are notified! At this time, I asked why my balance was so high and 3 times the amount I expected to pay. This is when the supervisor told me that my prescription plan didn't apply to the mail order plan because my script was written out for a 28 day supply instead of a 90 day supply. All they would have had to do was contact my doctor and ask permission to switch to a 90 day supply or notify me. Why did they not tell me this when I first switched over? It defeats the purpose of mail order service! I was under the impression submitting my prescription was all I had to do. I feel taken advantage of and misled by the mail order service. I feel this is a violation of trust. Using the mail order service has benefited me in no way whatsoever. In fact, it has caused me a lot of unnecessary stress and has made me think twice about ever using mail order service for anything. I paid the same amount of money for this service that I would have paid at the local pharmacy but I just had to wait a month to get the prescription.

We have had very costly experiences with the mail-in pharmacy Express Scripts. The doctor has changed my husband's medication within two weeks of receiving a three-month supply. The pharmacy will not take back the medications you can no longer use. It is our loss. The medication cost (to us) is $50 to $80 co-pay for each medication (name brand). There are several drugs that my husband takes that a generic can not be substituted for. One of those drugs is Prevacid.

My husband has had laser surgery and other experimental surgeries for esophageal cancer and pre-cancer condition. The generic does not help with his Barrett's Esophagus, reflux diagnoses. After several years of problems with Express Scripts, I asked both the doctor and Express Scripts to flag my husband's records, so that he would never be sent a generic for Prevacid. Express Scripts lost two of my husband's prescriptions and refuse to send a 3rd, because the dosage was incorrect.

I spent a month back and forth with the doctor and Express Scripts. It seems to be a game. Express Scripts claim they faxed the doctor about the dosage on April 13th and got no response. Express Scripts said I should call the doctor and have her contact them. I called the doctor's office and they said I should call Express Scripts back and tell them to contact the doctor's office. I would be given samples to "hold over" until the medication arrived. Then I would contact Express Scripts and be told the doctor had not sent the prescriptions.

At the same time, I ask my doctor to write a renewal of my medication. She will not give the patient a written prescription, but will call or fax the pharmacy. I called Express Scripts and was told they had received a prescription for 4mg dosage of Wafrin, instead of 7mg dosage that I have taken for the last two years. Express Scripts said, "You can call your doctor and get her to call a local pharmacy for a month's supply, until we can get the order for the other 3mg and send it out." When you do that, of course, you pay the same co-pay as you would for a three-month supply.

I saw a skin doctor and asked her to call the prescription in to Wal-Mart for a $4 medication I could pick up immediately or the next day. I made a trip to Wal-Mart the next day, no prescription was received. The doctor said, "We have new help," and gave me samples. It is obvious that mail-in pharmacies do not work. We can not get our medications. The program mail-in pharmacy is costing the people more than if the insurance programs set up a plan with local pharmacies.

People have lost control of their medication, their costs. People are being left out of the decision making. People never see their own prescriptions and Express Scripts automatically charges a charge card or debit money from an account with no explanation. They take more or charge more than the order they send out. It is turning into a automatic delivery that is the biggest frustration the elderly has to deal with. The elderly can not afford the costly mistakes. Neither can the working people. They blow their weekly grocery budget, sometimes the entire monthly budget. I have done that.

Someone needs to care about the people. The start of a new medication is delayed, the illness worsens. The patient ends up in the hospital with the insurance company paying a $50,000 bill instead of a $100 medication bill. That has happened to me. Insurance company's are penny-wise and pound foolish with the company's money as well as the patient's. Mail order pharmacies refuse to take back medication sent by mistake. With a local pharmacy, the patient can check the medication before they pay or before they leave the store. The patient is being left out. The patient can not check for pharmacy error or doctor error with a mail-in pharmacy which is costing the patient money they cannot afford to lose.

I sent four prescriptions and they shipped two with non-generic drugs which cost $174.39, where I always pay $24.00 or $12.00 each script. They shipped it without telling me the cost or that the drug changed from the generic. They told me if it is a doctor's mistake or mine they wouldn't charge that amount. The doctor office called and explained they are new to the Electronic Medical Record and did in fact make a mistake by not putting down generic and asked the pharmacist why they didn't call the doctor's office when they noticed the change.

They said they have too many scripts to call. But they did say they would give me a $75.00 credit. In the meantime, the drugs came and I returned it to them unopened. They would not give me credit. When I told them I was going to turn them in if I had a problem because I didn't have my Medicare, they again promised me a $75.00 credit. That has never happened.

I can't afford $174.39 for two scripts, when I have been paying $24.00 for them. Please get my money back for me.

I am 86 years old and you have filled my prescription for Flomax for years. I got a notice by postal service that you could not fill this prescription. If you can no longer fill my prescriptions, please inform me and I will get them filled at a local Walmart pharmacy. I have no idea what your problem is and I don't like it. Prescription for Flomax not filled!

Express Scripts is the worst company I have ever dealt with in my 52 years on this earth. They are habitual liars. They botch nearly every order in some way or another. My mother is 90 years old and in the end stages of Alzheimer's type dementia and I cannot get any of her scripts filled without some error or problem with this company.

Then they always try to blame it on the doctor's office but they get caught in lie after lie. I just wish this company would get put out of business. I would never use them for anything if they were not the company my mother's health care provider uses. I constantly have to go and get the more expensive script from the local pharmacy because they are too incompetent to fill and ship an order without errors or problems that delay it for weeks and weeks.

The Horror of dealing with Express Scripts. As of 1-1-10, the company I am retired from notified all retires that all medicines gotten through their retirement plans (maintenance) would have to purchased through Express Scripts. I have 4 medicines, I take on a regular basis, Simvastatin, Toprol, Doxazosin and Plavix but I'm also on a pain management program, there are 4 class 2 medicines I take.When I got in touch with Express Scripts, they said it would not be a problem. They said to make sure nothing would run late they okay to me to get my pain management med through my regular drug store. I called my doctors, they got all the regular scripts sent or fax in no problem. Next came the pain management. I went to my doctor and got all my scripts like they wanted. Let me say the regular main medicines went in and came back, no problems. Now the problems start. One of the pain medicines had not fill until the 4th of the month as usual.

With pain management, the class 2 medicines you get use to this on the strongest med. When you go to the doctor's office, they count the tabs you have in the bottle to make sure you are taking the correct amount. Usually, you have 1 day of medicine when you get the script filled. They had the scripts 3 weeks in advance, so there would be no problem. With two weeks to go before the 4th. I called them to make sure they understood that they would have to ship the medicine that said do not fill until the 4th, overnight. Which I would have to pay extra this first time to get on a correct date schedule. They said, Okay, they would expedite it. Well, about 4 or 5 days later, a pharmacist from Express scripts calls me and says -Mr. W this med is a schedule 2 drug and it could not be put in the system until the 4th. Well, starting to get worried, I told him yes I knew that. I had talked with someone 4 days earlier and I had been told it would be handled that they would expedite it. He said there was nothing in the computer. He said, he would try to expedite it. He also said, I should call back in a few days and check. Well, it's getting down to the last week before I run out of medicines. By the way, you cannot run back to a pain management doctor to get extra medicines until yours come late. There is a script in the system and it's against the law. So I am about to lose my cool if somebody doesn't everything is all worked out.

Well, 2 days later, I call back to check and as usual I get someone new and I explain from the start. Only now I am using the term "I Have been lied too." I get a supervisor, I have to start from the start again, she does not like the term 'lied too." Now, she tells that all 4 of the prescriptions from the pain management doctor will not put into the system until the 4th. I had hoped they would ship the other medicines because they weren't marked, do not fill until the 4th. We have short and heated discussion, she would expedite it but I should call back on Sunday the 4th. Well, I call back on the 4th, I have enough medicines for 24 hours. The young lady I talk to this time gets a customer that only wants to know one thing has my medicines been shipped overnight. Answer, "No, let me talk to a supervisor ** it! Start from square one again. Then, she tells me that she notices that one of the medicines is to be shipped on the 5th, not the med that said, do not fill until the 4th. I asked why did they not ship all of them on the 4th. Her reply, "It was Sunday" and the mail doesn't run on Sunday. I must have not got through to her "overnight it" most companies that do any kind of business would have sent it out the last thing Saturday night, FedEx, UPS whatever. I ran out of medicines .They came UPS Wednesday.

One thing the supervisor said in our last conversation was that I didn't have to use mail order for pain management. Wow, why didn't say that a month ago.I will have to use ES for my other medicines but they will never touch my pain management ever! And by the way they shipped the medicines in two separate packages, so I'll get charged for two overnight charges, they charged me 20.00 per script to much on 3 scripts and charged me 125.00 for the other one that's the 90 day amount charge and only sent a 30 day supply.

These people are impossible! They charged me for prescriptions that were sent in error and refuse to give me my money back (over $230! ) The first CSR I talked to said, I could return the medication and have my doctor call to explain the error and they would credit my account in about two weeks. I've been working on this for over a month now and am extremely frustrated. I've reported them to the BBB and I hope all people (seems like a lot of people) who are having troubles with them should do the same. They are just in the business of ripping people off. No wonder they are a "buy" in the stock market. Bad business makes lots of money, apparently. Loss of $230 and no medication (they destroyed it, after I kept returning it for a credit and refused to credit me back).

Our Company Northrop Grumman/Sunnyvale California changed to Express Scripts 2 Yrs ago. The 1st year was not Shipped Meds. The past 1 and 1/2 yrs have been "Shipped" even after I said "No Shipping" since that 1st year picking up my meds at our drug store always were turned down and I had to go home and make calls every time then go back to the drug store to get them. Then these past 1 and 1/2 years, they started sending our meds by mail even though I asked them not to. It has been a nightmare. I have had to do without my meds anywhere from several weeks to several months and many phone calls, more like talking to a rock because it does no good. One of my doctors has said she would not deal with them ever again if they ever asked her to re-send or call 4 times for the very same ones she already had taken care of.

I requested from Northrop Grumman to put us back to picking up our meds at our drug store, but 2 weeks ago when my husband went to pick-up his 4 meds, he was charged full price of over $400, that is a bit more than what we pay Express Scripts every month. Express Scripts says that we will pay full price from now on. My husband and I are both seniors and we both have very serious health problems. Since "Express Scripts", I cannot even begin to recall how many calls I have made that don't change a thing.

If and when we happen to get "some" meds shipped, they say to expect them in approx 11 days and call a month ahead, which I always did, or go to their website and order the refills. Their website has not worked this past year. They said to contact the web master. I did, it did no good either. I also finally requested they "Expedite" (UPS) our meds in hopes we would get them and in time. (That cost an extra $20) even if it was just "One" med or "Six" meds.

The last trick they were pulling was that refills would be done. I would call the month ahead and order them all sent. A few might come, after 6-8 weeks waiting I would call again and they would say the refills had expired, said go back to my doctor and get new refills.

One doctor has a $40 co-payment for ea of us. The other has a $20 co-payment for each of us. So the money for these meds just keeps adding up. We are on a low income and there is no way we can be paying some $1,200 plus a month and pay nearly $400 per month for the drug plan insurance to boot.

I'm sorry, one last thing. I had only just found out 2 other things about Express Scripts. First is that there are lawsuits in the high millions amounts. Second is that they were hacked, they claimed there were only "75" hacked so they contacted those 75, but as I though anyway they were actually hacked into millions of customers. Like I want any further info on "their" files when they never even had the courtesy to contact all their customers all could keep a look out for their welfare. Thanks Much.

There is large loss of money paying "out of pocket" plus paying Express Scripts nearly $400 a month for coverage, having to do without meds we very much need weeks to most at a time (BP Med) med I went without 6 months and 4 months. We both are pretty much housebound now and only leave the house for not much more than 20 miles, mostly only 5 miles for food and the Post Office. I'm just no longer able to deal with them anymore mentally.

I called Express Scripts on 2/25/10 at 4:25 P.M. to pay my balance of 36.08 and try to get my Synthroid refilled and was told my prescription had expired. So, I said I will pay the balance of 36.08 and try to get another script for my Synthroid. They charged my account for 122.96 instead of 36.08. When I called the next morning to find out why they overcharged my account, I was told they automatically shipped my Synthroid prescription to me 12/06/09.

I have never had automatic ship in all of the years I've been with this company. I have always called in my refills, always. I did not call in a refill in December nor did I get an automated phone call telling me my meds were shipped as they stated. I can only come to the conclusion that when a company has your account information, they put charges on there that were never filled, so they can cover the cost of the drugs they are taking for their own consumption or to sell and put the money in their pocket.

They had no explanation as to why after all of the years, I have been getting prescriptions filled through them. I have never gotten a refill without first calling for it and now that they charged my account 86.88 more than I had intended on paying, they are telling me they shipped my medicine Dec. 6, and the man I talked to the night before never mentioned to me about a shipment being sent in Dec. We only discussed the September shipment of Synthroid which I still owed 36.08 for .After he stated my prescription had expired Dec.29, because at that point it was a year old and they could not fill it after they had it over a year.

Express-Scripts is also mandated by our insurance for mail delivery. They have it fixed in their minds/computers etc. that I have more medication than I actually do. They won't budge. They are rude and uncaring. My doctors also will not fax to them.

If you have Express-Scripts as your prescription drug provider, E-Scripts refuses to cover some medication because it is too expensive. In my case it is a preventative life-saving medication (reduces cholesterol). In order for E-Scripts to cover my medication, I must first try the generic brand (which does not exist in my case). If the non-existent generic brand does not work, and I get a doctor's note from the same doctor who wrote the prescription in the first place, E-Scripts will cover the medication but at an increased cost by me. I did not realize that the entity of E-Scripts attended medical school.

Is this not a slippery slope in which a patient in need of an emergency open-heart surgery must first 'shop-around' to find the doctor who will perform the surgery for the cheapest price? Well, I could die if I do not obtain the cholesterol-blocking medication that my doctor prescribed. I've suffered extreme emotional damage due to my continued effort of trying to fight with E-Scripts to get my medication. Financial, the medication I need costs $150 without insurance. I am double-covered by insurance as both my husband and I work. But both of our insurance companies use E-Scripts and E-scripts refuses to cover my medication.

My "controlled substance" medications have not been received, although ESI insists that they were sent. I asked who signed for them, and they told me that they sent it "regular mail." No one sends controlled substances through the mail without a receipt signature! They send me the wrong medication. The dosages are incorrect. Their "customer service" reps would not know a prescription if it jumped up and down in front of them singing out its name. Never yet has even one person been able to answer a question with a straight answer. I get a runaround with attitude. My company insists that I use this sub-par company ,but I am going to lobby against them as hard as I can. I have run out of meds I need on a daily basis, such as blood pressure meds, acid reflux meds, and pain meds. I have to deal with not only pain but withdrawal symptoms as well. I could have a heart attack due to blood pressure issues.

This is a problem with Express Scripts. Our group was new to Preferred One Insurance this year and Preferred One informed us that to get 90 day supplies of drugs, we needed to go through Express Scripts. So I contacted my doctor about ordering for me a prescription of Nexium. I informed him that because it wasn't in the formulary for Preferred One, he'd have to jump through a few hoops. He did. Then he called my prescription to Express Scripts. Unknown to me, he also called in my prescription for Asthma Cort. I use that for inflammation in my bronchial tubes. One prescription lasts me a year.

A week after this, Express Scripts called me to tell me they no longer could get Asthma Cort. I told them I was surprised he called that prescription in. I told them I would handle it with my doctor to see what a good alternative would be. I told them my great concern was getting the Nexium filled. They said they were working on that.

A week later, I get a call from Express Scripts that the Nexium is approved. They needed a credit card number. I gave them the credit card number of my health savings account for them to charge the Nexium to. A few days later, I get the Nexium in the mail, but it is damaged. The plastic pill bottle was in a larger plastic mailer, but it was clear this bottle was never made to withstand minus 2 degrees, getting thrown around in a FedEx truck and boxes dropped on it. The bottle was busted, broken open, the drug loose all over in the plastic bag. I called Express Scripts. They apologized, said a replacement order would be sent out right away.

They also said a mailing envelope would be sent to return the bad shipment. But this is also when they told me about the FloVent prescription and that it would be $333. I was shocked. What FloVent prescription? I find they contacted my doctor on their own before I even had a chance to talk to him and they set up to send me FloVent. I said that I hadn't even been to the doctor about it yet. They said, "Oh we called the doctor," the very thing I asked them not to do.

When the drug came the next day, I found out why it was so much. It was three prescriptions, not one. Now one inhaler lasts me one year. This was a three year supply for me of a drug that only had a one year shelf life. I didn't mind getting one at $115 or so, but three? I called ES and was told I was out of luck, that I'd have to pay for all three. I said I'm not going to pay for it. She said, "You already have. It was taken out of your credit card." They took the money from my credit card without my authorization.

So Saturday, I called again to Express Scripts, this time talking to a supervisor who would only give her name as Audrey. I told her what the Minnesota Board of Pharmacy told me and she said they were wrong. If a doctor called in a prescription, even it if was prodded by ES, they could fill the prescription and charge my credit card, even if I didn't want it.

She said once I give them a credit card, they can charge whatever they choose to it (still can't believe she said that one). Then she said I couldn't return the drug and she wouldn't give me any credit off my health savings account if I returned it on my own. She said that they were authorized to charge my credit card for the FloVent, the first Nexium, and the replacement order of Nexium simply because I gave them a credit card for the first Nexium. I asked her why should I pay for a replacement order of the Nexium when it was their fault? She said when they send me the replacement order, they will send a return label and when I return it, they will credit my account for the second charge. I told her be sure to take my credit card off of their record because I'm not authorizing any more charges to it.

On Monday, the Nexium arrived but there was no mailing label. So, I called again. They said no return mailing label was ever ordered for me, this after three different customer service reps told me it was coming, one being the supervisor.

So I ended up going to my bank and had all of the unauthorized charges reversed from my health savings account. I still have the drug ready to ship back. Express Scripts hasn't contacted me to resolve this .I've put the entire complaint in writing. I declared the $333 as unauthorized charges and I wanted them reversed back to the company. The second charge for $450 had not come through yet, so I had them close the account altogether.

What is really funny about all of this is that insurance companies use Express Scripts to get 90 day supplies cheaper, yet Express Scripts and Walmart were the same price on 90 day supplies of Nexium. Personally, I think Express Scripts is huge rip off and shouldn't be allowed to be in business. I have a lot of fight in me and if a company wants to pick a fight, they'll have their hands full. But what about the consumer who doesn't feel as empowered to fight the big companies?

Express Scripts has, without medical authorization, substituted a generic drug for one that the doctor prescribed to be dispensed as written. No generic permitted.This is a recurring problem with Express Scripts.

First of all, after multiple phone calls to set up my account, one of my prescriptions was lost/skipped. My additional prescriptions trickled in over 1-2 month's time, each accompanied by a phone message referring to obscure numbers of what, I don't know. I just assumed everything was good.

I requested to be billed and did receive a bill with each delivery. I waited for my order to be completed so I could pay one time, with a single check, not expecting it to take weeks and weeks for my medicines to arrive. In the meantime I received additional, confusing phone messages asking me to call; then another telling me to disregard previous calls, that my account was all in order. What did that mean? And then finally a rude voice left a rather abrupt message that my account was to be closed the following day at noon--that I had been contacted several times and refused their calls.

I immediately called, and another very short-tempered man asked for my member ID number, which I didn't have since I never got the card I never even knew I was supposed to have. I finally got him to look me up in the computer by my name and my account was right there. What happened was that since the prescriptions rolled in so slowly, I apparently "exceeded my account limit" (at only $180, by the way) and they refused to send any more prescriptions until I paid my current balance.

So I paid my balance that day, confirmed that my remaining prescriptions were to be mailed, faxed them a prescription for the lost one and waited. One month later, the letter I received in the mail said my account had expired. What?

Try calling this company when you don't have a bill sitting in front of you. Even the contacts page of their official website, which boasts of their superior service, buries a single number to the accounting office in a full page of text.Thank goodness my insurance company switched providers!

Received Rx for medicines. Then received a second shipment which I was also charged $170 for. Doctor's office called in second Rx by mistake. I was told if the doctor called Express Scripts and told them it was in error, I would be sent a return label and issued a refund upon receipt of the return. Doctor's office called and they were told the Rx could not be returned for a refund. I called Express Script again and was told this time they would not take back the mistake and I should ask the doctor for the refund. When I explained I had been told I could sent it back, the person I spoke to said that they do not take returns.

What happened to the script from my doctor's office on the 15th of January? I don't need all the "package" secretive things that they want! All I want to know is what happened to the script? Simple answer, did you get it or not? A simple yes or no will suffice! A thought for them to think about is that I could arrange to get my scripts at Rite Aid!

I have had nothing but frustrating experiences with Express Scripts. My most recent mishap, I received a prescription and noticed that instead of receiving a 90-day supply, I had only received a 30-day supply. Turns out, my doctor wrote the prescription incorrectly. So I called my doctor and asked them to contact Express Scripts to correct the prescription. Unfortunately, Express Scripts took the information from my doctor and filled an entirely different prescription (and one that I had just received a full supply of 2 weeks prior).

So, now I have to call my doctor again and ask them to give Express Scripts the information again on the prescription and hope they get it right this time. The prescription that was filled in error is a completely different medication, a completely different dosage and comes from a different doctor. How is it possible that in the conversation with my doctor's office that this huge of a mistake was made? In the meantime, I am almost out of my needed medication and will now have to wait another week while the phone calls go back and forth and someone gets the message to get the correct medication filled.

I am a retired military officer and have utilized this service since "Expres Scripts" began to service the TriCare clientele and have been reasonably satisfied with the service until the middle of December 2009. My problem began when my spouse, Deidre, took in a prescription renewal to our local Wal-Mart pharmacy and she was told that she couldn't get her medications because she had other health insurance. My wife went back several times to see if they were filled and got same answer from the pharmacy.

This is when I became involved and I called Express Scripts on the phone number listed on the Expres Scripts' website and was told that they just changed over to a new computer system and that some of the data was corrupted during the change over and the representative told me that she had removed the other health insurance flag from my spouse's file. This resolved the problem temporarily so that the Wal-Mart pharmacy could my wife's Rx. Unfortunately this was not the end of the problem as ever since then I have been locked out of the website at least 10 times under my wife's account and multiple times on my account. I have taken the following actions to remedy this problem, such as repeated calls to Expres Scripts and two calls to the supervisor of the woman whom I first contacted. This resulted in being told by the supervisor that she could again remove the flags and that she had no idea when their computer software would be fixed.

Needless to say I was not impressed with the response and have since the sent an e-mail to my congressman but to no avail. There is a second issue that I have with this company and this is related to how they handle refills. I have recently that prescriptions that were written and first filled in July with three refills on a 90-day supply are being treated as expired even though the original Rx was for initial quantity of 90 and 3 refills.

I realize that a long-term Rx can only refilled for a year from the initial date on the Rx, but both were written in July 2009 and I have taken pictures of the bottles and labels if they are on any use to you. Let me give you some idea of the person writing this overly long tirade. I am a retired warrant officer, Physician Assistant, who is now on Social Security disability due to viral cardiomyopathy, a heart condition contracted while working in Honduras after hurricane Mitch. As well as my duties as a military Physician Assistant, I have also served as division officer for the laboratory, x-ray and pharmacy while assigned at NAS Cecil Field. The consequences of these problems are largely psychological, but, as my wife is also on Social Security disability secondary to a neurological episode that has left her an emotional basket case, the delay in getting her medications refilled has led a significant increase in emotional liability. As for me the primary consequence has been running out of medications that are not to stop abruptly.

Lies, lies and more lies. In December 2009, I went to Express-Scripts.com and renewed my prescription to Fluticasone. The prescription had no refills, so I checked the box to send a new request to my physician. I also called Express Scripts directly and they stated that they would call the doctor for the refill. They also suggested I call the doctor and advise that Express Scripts would call for a refill prescription for Fluticasone. I called my doctor and advised him that my prescription for Fluticasone required refill and that Express Scripts was the processing pharmacy.

On December 25th, I noticed a $62.50 charge on my credit card from Express Scripts and I knew immediately that they had processed the wrong medication. I logged into their website and saw that they were processing a prescription for Nasacort, which is not my correct medication and a much more expensive drug. I called Express Scripts to cancel the order and was told, "It's already in the mail, just wait till it arrives, and we will arrange a return and refund." When the package arrived, I called Express Scripts and was told there would be no refund unless the doctor personally notified Express Scripts that the Nasacort prescription was made in error.

My doctor was kind enough to call Express Scripts and advised them of the error and told them the correct prescription was for Fluticasone. I then called Express Scripts to arrange a return and refund, but was told that they would not refund because "the prescription was filled correctly". Apparently, my efforts to arrange a refund were just a ploy to waste my time and Express Scripts had no intention of processing a refund. As such, I have contacted my credit card company to dispute the charge. I will also file complaints with the Attorney Generals of all states involved, the Postmaster General for mail fraud, and the Florida Insurance Commissioner. Only $63.50 in actual dollars, but time spent on this issue is easily in the thousands.

Express Scripts is mandated by our employer for 90-day drugs. We have used them for past three-years or so without incident. They were always nice, friendly, and we ALWAYS paid for the drugs when they arrived, through their invoice and our online banking.

I received an email confirmation stating they received the prescription and would email me when it shipped. About a week later I got the email stating that the drug had shipped.

I immediately called their 888# and spoke with Josh. I told him of the situation and he informed me that by having my bank card on file with them, it gave them the right to charge my bank account when the order was shipped. I told him the only way he got that card is when I made a payment to them through THEIR online bill pay. I NEVER gave them permission to take this money; it caused me to be overdrawn; and I had an ACH insurance payment coming out in 3-days that would bounce because of their mistake! He said he would take the card out of their system; and would request that $393 be returned and would keep $100 for payment on the account/drug.

I waited 2-days and called again, spoke with Josh this time. He said a request was made to return $100 only. And it had not been approved. I told him I wanted them to keep the $100 and refund the $393; he said he would make the request, but it probably would not be approved. I told him I would refuse the drugs when they arrived and have them mailed back. He informed me that they would not accept them. It was their policy to send them back a second time; and if they got them back again, they would destroy the drugs and would not be responsible for any refunds. He told me I needed a Return Authorization to send them back.

I requested a return authorization and got a 'canned' email response back. I called the number and spoke with Yvette. She said she would request the RA but unless there was a mistake on their part; they would not take it back!

In the meantime, my doctor has issued a different drug. Now I don't need these anymore and am stuck with $493 they stole from me! Without my consent!

I can't believe they are acting this way. I have always been allowed to pay them when i get the invoice...never did they take money from me on their own. This is the first time and they were very rude!

I must have this drug to function, I can't afford that $500 they took. It makes me so angry and upset that I am physically ill and my blood pressure has risen too.

They should not be allowed to operate like this. I would like to be a part of ANY class action law suit that is initiated.

I have all statements showing I was billed with invoices and NEVER once did they EVER take money from me. I also have copies of all the emails too. And dates/times/names of conversations.

If anyone else wants to start a civil action; I am on board, let me know.

I have sent this to the oregon State Board and The US Department of Health and Humans Services. This place is making me crazy! Through my husbands employer we have to use the Pharmacy called Express Scripts and can only acquire medications through the mail after two months of a prescription being filled at a local pharmacy.

We have encountered multiple problems over the last four years. I will start with the most recent negative encounter we have had with the pharmacy. I found a charge on my checking account from Express Scripts for an order of three medications. I called to ask them what it was all about. I was informed the computer made a mistake and generated an automated order that I did not request.

To rectify the situation I was informed that as soon as the medication was received I could mail it back as soon as they sent me a label to do so and my personal checking account would be credited. Several weeks went by and I seen no credit and wondered what had happened. Upon receiving the order back instead of putting the money back into my account the arbitrarily decided to simply credit our medication account. They even have a record of saying they would refund my money to me personally.

Another week went by and it was time to order my husbands blood pressure medication Lisinopril. It was one of three contained in the original computer generated order. The other two were not needed for several months as they were medications one takes as needed. When I went into the computer to order the Lisinopril it showed the order could not be placed until January. When they received that order back they did not fix the system to identify the medication had been returned. It still is not fixed even after I have called twice.

On two occasions I called and the person on the other line noted they would have to specifically let the pharmacy know to fill this medication. It still does not show the medication is in the pharmacy, so now I have to call again. This is two weeks later and he is running out of medication.

The Express Scripts representative suggested we go to the local pharmacy and have them contact them to get a few pills. The local pharmacy will not do business with them. That is not to mention we have at least three doctors that refuse to fax orders to Express Scripts because they do not feel they are dependable and have had too many cases of prescription orders getting lost.

A couple years ago my son was taking a medication that is considered a controlled substance so we could not receive it in the mail it had to be delivered by Fed Ex. The problem there was Fed Ex refused to deliver to my house because of my drive way. When I called the pharmacy to ask what we could do about this they suggested I drive to the fed Ex office in Portland to pick up the prescription. That is fifty miles away from where I live. I finally got the driver to meet me in town at precisely 4:00 pm to pick the order up.

Two years ago I had mailed in two prescriptions for me and they showed up in the computer system as being in the pharmacy. A week later I had not received them and called about this. I was informed I had no coverage. When I contacted the employer they said I did. Express Scripts told me they would mail the prescriptions back and I never received them.

Trying to get an Explanation of Benefits out of Express Scripts takes months. Most of the representatives do not seem to know what this paper is. On two occasions we have had to call multiple times just to get the right form. This pharmacy has false advertising this statement is taken directly from their website. Too busy to hassle with phone calls and snail mail? Express-Scripts.com makes managing your prescription plan quick and easy.* So you can spend your limited time on the things you enjoy.

This is absolutely not true. There is nothing hassle free, quick and easy, or allowing me to spend more time doing the things I enjoy. I spend way too much time tracking down prescriptions, on the phone trying to explain untrained employees what and explanation of benefits are, trying to get prescriptions to us, monitoring the website to make sure things are being processed correctly. Calling them to fix things like automated prescriptions I did not sign up for and being told one thing by one person and something else by another.

Just to give an example of that when I originally had to sign up to obtain prescriptions by mail I was informed I had to use a charge card. I do not own a charge card so had no choice to use my debit card. Now I am told I can request to have my card removed and just be billed for my prescriptions. This place is making me crazy.

I am not a person that goes around issuing complaints to various agencies for what I consider bad behavior or because someone has made a mistake. We are all human, we all make mistakes, but when it gets to the point where mistakes are constantly occurring, especially with a pharmacy issuing medications I am a very concerned citizen. I know way too many people having trouble with this mail order pharmacy. We are dealing with medications often times life saving medications if these kinds of mistakes are consistent what else is happening.

I have had the opportunity to use my local pharmacies for over 30 years and never once had a problem with anything. I understand money saving and stream-lining, but not to the extent of effecting someones Life (I think blood pressure medication qualifies), Liberty (which is defined as immunity from arbitrary exercise of authority, we are forced to use this place), or Pursuit of Happiness (nothing about Express Scripts makes me happy). I know this sounds harsh but you have no idea how incredibly frustrated I am at the moment.

I call them to see what the heck happened, and they give me the runaround and try to rush me off the phone by saying to just return the shipment when it arrives. She slips up though, telling me that this prescription has a totally different order number from the one that was cancelled, but doesn't explain further. I wanted to know how this happened because I never resubmitted the prescription. She transferred me to a supervisor who said that someone went in and reentered the prescription, again asking was there anything else she could help me with, rushing me off the phone. I can't use another company because this is the one my employer set up with our medical insurance, so I'm stuck with incompetent people. I truly believe that because they know many of us are "stuck" with them, they screw us over anyway that they can. I've always had issues with them, but this last one takes the cake! It surely can't be "legal" for them to reenter a previously-cancelled prescription without my or my doctor's consent and then charge me for it!

Because of this I sent them a prescription via Certified Mail, so someone there had to sign for it. Guess what? They claim they couldn't read the Rx, WHICH WAS PRINTED!

Because of all the complaint I have just read, all of you should complain ot only to your health plans, but the governor of your states. They should send you mail to their respective Departments of Health, or consumer affairs departments.

I am using Express scripts as my Medications Mail Order for more than 5 years, I am disabled and received my disability income by the Social Security every 2nd Wed. of the Month at my Bank. and when I received my Medication from Express Scripts if I have enough Money for their Copay charge I pay it wright away, and there was No any late Payments to Express Scripts for the Last 5 Years,

Last Month my Doctor ordered a New Prescriptions plus a New Refill for an important Medication I can not live without it, this Medications written by Dr. on 11/19/2009 and I have send it to The Mail Order Medication " Express Scripts" untill this Moment I do not hear from them about these Medication by e-mail, then I have called them from a Friend's House, because my Phone not working, and they do not want to send the Medications unless I have to send to them in Advance a Check for the amount of $170.90, and I have request from them that I do not have any more medications left and I need these medications soon but they refused and they asked me to send the Money first.

these is the 1st time I have a problems with this Mail Order Drug, and I do not know what to do. I do not have any credit Card to use it. I am living only on the income from the U.S.Treasurey. Please help me against the violent action taken by Express Scripts.

You name it, it has happened. I am always running out of needed meds that I will be on for a lifetime! I have been sent drugs that I did not order, and was told that I would have to swallow the cost. To this day I do not know how Express Scripts got their greedy hands on a perscription that was to be, and was filled local. I collected all the paper work showing that it was a new trial drug, with only a 30 day supply. My doctor instructed me to fill it local to see if it help. After 3 days I had to discontinue use and informed my doctor. Express Scripts refused to tell me how they got a perscription that I did not submit, nor did my doctors office.

When all this was presented to the supervisor i got a bunch of run around, and not an answer to a simple question. Which was, how did this happen if I did not request the drugs? It's like asking a thief to tell you the truth. It will not happen in my lifetime. I suffer from cronic nerve damage pain, depression, migrains, and a brain aneurysm. I am only 38 and have always live a very active healthy lifestyle for the most part. The aneurysm makes me extreamly easy to annoy among other things! This company has made living with my condition unbariable! I am being held hostage by this company! Isn't there anything that can be done? Do I continually have to go through withdrawl symptoms because of this companies failure to provide us with the service needed? I guess the answer is yes, money wins over anything else! My life and care is not mine to determine, it is in the hands of Blue Cross and Express Scripts.

We have never worked with a more unprofessional, disorganized, mistake ridden organization and I work in education.

We have received phone messages that say that we have to do nothing but wait on the delivery and letters, dated at least a week behind, stating we owned money... I am glad I don't have to put up with this...

Fortunately We can opt out of the service... pay more and get our meds...

when i received my pain med which i take 2x a day and was to get 3 months worth the bottle said 180 pills and inside there was only 60 pills notified them right away on october 17 and here we are nov,3rd and still nothing so now I'm starting to run low on my med and am still fighting with them, I started counting this time because last time I ran out too soon this company is a plain nightmare... all they seem to do is refer you from one person to another and do nothing! without my pain medicine I can't even get out of bed I'm on disability make sure my bill is paid put up with my meds being late and now this I find it hard to believe that I'm the only one this has ever happened to so what am I to do when my med runs out?

I called Friday, they still hadn't received it. Saturday the same story. Today I called and spoke with a supervisor because they still hadn't received it. This game is very old with them, it's irresponsible and puts patient's life in danger. I am out of medication now.

I am so tired of the games this company plays! They have done this to me on several occasions but now they have gone too far!

My wife is undergoing surgery tomorrow and was given a prescription by her doctor for pain killers. When she went to have it filled she was told that Express Scripts denied it on the basis that there are cheaper alternatives. Her doctor called Express Scripts to explain that this prescription was what he recommends since the alternatives they recommend would upset her stomach. STILL DENIED IT.

Instead of getting prepared for her surgery tomorrow, we have been given a runaround the likes you only read and hear about in the news. The first customer service number said they could not help us and referred us to the Pre-Authorizations department. This department later said they could not help us and referred us to their "Dedicated Team" group.

This group at first did not want to speak with me because I did not know the name of the medication being denied. Even though she had the name perfectly written on the screen, this agent (Ashley) said that because I was calling on behalf of my wife I needed to prove it in this manner. I handed the phone to my wife who told the representative I was authorized to speak on her behalf. When my wife handed me the phone back Ashley was still playing this game and said I needed to give her the name of the drug. Neither I nor my wife could remember the exact name, that's when I insisted I speak with her supervisor.

I was on hold for 10-min before a supervisor appeared (Elisha). This was clearly a stall tactic. Elisha said that the procedure to have the decision reassessed required that I have my doctor write a letter, that would then need to be sent by snail mail to an address in Minnesotta where it would then be evaluated. Of course- there is no way to do this online (how convenient).

Express Scripts seems to be fraudulently avoiding the FORMULARY EXCEPTION / 98 COPAY OVERRIDE so that I end up paying more for my prescription.

Express Scripts lost my doctors original authorization for the FORMULARY EXCEPTION / 98 COPAY OVERRIDE. My Doctor called in again and they said it was too late. I sent and faxed an Appeal to their Pharmacy Appeals Department, which included the request from my doctor for FORMULARY EXCEPTION / 98 COPAY OVERRIDE. They also lost my appeal, claiming to have never received it.

Express Scripts has given deceitful information about the benefits for fertility regulators. At first, Renee, a customer representative, told me that I would need to contact Blue Cross Blue Shield of Alabama regarding my prescription benefits. I did not fall for this "manuever" since I have heard this run-around game for five years from both Blue Cross and Blue Shield of Alabama and Express Scripts. One company would direct me to call the other for information.

When Renee discovered that I would not accept this explanation, she then contacted a supervisor. His name was Aaron from Colorado. He would not agree to send me a copy of my benefits. In order to obtain a copy, I was directed to contact Corporate Quality and put my request in writing. He claimed that Corporate Quality could not be reached by telephone by customers. The only two contacts that he would convey to me were the president, George Paz, and Corporate Quality. Please note that the two contacts have the same address.

Like I alluded to earlier, I have been given similar information about my prescription drug benefits for the past five years. Having fertility problems has been difficult; however, the financial strain has intensified the situation. My "lifetime maximum benefits" for fertility regulators is $2,500. A one-month treatment for an IUI requiring Follistim and/or Menopur on average is around $2,200. My last treatment required medication that cost $3,330. The "lifetime maximum benefits" is simply an insult to people dealing with fertility issues.

I requested a refill of my Nasonex nasal spray 8/26/09. ES needed to call my dr. to get the refills. My dr. office faxed the RX on 8/28/09. After waiting and not hearing anything or receiving anything from ES I called my dr office on 9/15/09. They told me they faxed it but would fax it again that same day. They did. ES received this RX. They refused to fill it because there was a generic available for a DIFFERENT drug (Flonase) but in the same class. They said my dr could fax some information for prior authorization. My dr used the form and faxed the needed info that day (9/18/09). At this time I was out of my nasal spray and had a sinus infection. My dr. office called in Nasonex to the local pharmacy. ES refused to fill it because they wanted me to try generic Flonase first. The cost of the Nasonex would be $109. ES said they needed additional information (age, pregnancy status, and prior meds tried) even though this info was not originally requested. My dr. office faxed the additional information on the following Monday (09/21/09). I was advised by my personnel office to contact Capital Blue Cross and have them work on it. I did this on 9/21/09. The CSR took the info and refered it to the "drug" department that deals with these things. On 9/22/09 a rep from this department called me and left a message.

When I called her back she said that my prior authorization had been denied because I had not tried the generic Flonase. I have been on Nasonex for quite some time. My dr. does not like Flonase because in her patients it has not worked well and had many side effects including severe nose bleeds. This runs in my family anyway. The CSR from Capital Blue Cross told me that according to ES they are done with this issue and will not fill what my dr ordered. I now have to go through the appeal process with Capital Blue Cross. Their physicians will review all the info and determine if the nasal spray I have been taking and has been working is okay for them to fill. I am still sick and had to spend another $45 for antibiotics. Luckily my dr. had samples of Nasonex that she gave me. I am on other medications and am concerned about drug interactions. What I had was working so why change it. How can someone who does not know me nor my medical history (ES clinical pharmacist) make a determination about my health?

While we were out of town, Express Scripts sent a perishable refill of a prescription. It was way too early for a refill, and we were not expecting one. They claim that we responded to a phone call from them and authorized the shipment. We would never have done so, knowing we were going to be out of the state. As a matter of fact, only one of us was home at the time they claim to have called, and he, being disabled, rarely answers the phone. Now we are stuck with useless ruined medication (injections of Humira), and they refuse to do anything about it. They swear by our "stamped" authorization, which would have been stamped by the person who called and spoke to us, which simply did not happen. We hope we can stop Tricare for paying for this shipment in time. Normally, Tricare is very strict about early refills. I will never do any business with these people again.

Although I have worked in the health insurance industry for over 15 years, and I have witnessed first hand the red tape involved for covered members to get medications pre-authorized by their insurance companies, I have never seen such incompetency as when I dealt with Express scripts. It took over a month to get my medication pre-authorized through Express Scripts. Meanwhile, I ran out of the medication, and my doctor had to supply me with samples. I was given conflicting information by Express Scripts customer service staff. None of the customer service staff had any documentation of my previous phone calls, even though I had names of CSRs with whom I had spoken. I was told by one CSR that maybe I should go back to using my old hyperlipidemia lowering medication, to prove that I had experienced adverse side effects! The customer service staff told me that they had no record of requests from my physician for pre-auths for medications, when he had both called and faxed the request to their pre-auth department. When I followed up with a phone call to my doctor's office, they advised me that Express Scripts had pre-authorized my medication two weeks prior to my most recent phone call. So, none of Express Scripts Customer Service staff even knew that the medication had already been pre-authorized. I had used a pharmacy mail order system previously (MEDCO) and received excellent customer service and prompt pre-authorization and delivery of my medication. So, I know that good service is available through a pharmacy mail order system. I was extremely dissatisfied with the service that I received from Express Scripts.

this company has sent us RX,which we never did order it from them. at fist they wanted to charge us for 30 pill of Nexium- $120. after talking with them they cut the bill to half, $59.65. i have told them many times that i never did order this medication from them and the company holds that i must pay them the balance and i was the one who placed an order with them,

I rarely need prescriptions and avoid taking prescription and OTC drugs, but I recently injured my back. The pain is excruciating, it creates constant burning and throbbing in my lower right back and radiates to my right thigh. After seeking treatment with a chiropractor that did not give me relief, I went to the Michigan Spine Center. Dr. Richardson prescribed Physical Therapy and Lyrica for the 'deep nerve root pain'. She gave me samples of Lyrica and after within a day of taking Lyrica, the pain decreased significantly. When I went to fill my r/x it was rejected by Express scripts - required prior authorization by my doctor. The doctor submitted the paper work and that was rejected by Express Scripts. They indicated that they wanted me to try another drug, neurotin.

My doctor told me to try express scripts to fill my ADD medication. When express scripts called me to confirm my prescription and cost I told them to cancel the order because the price was excessively high. Then about 3 months later I got a bill from express scripts in the amount of 335.16 for Focalin XR which is a controlled substance. I then called express scripts to let them know that I canceled the order and was unwilling to pay for something that I did not order nor recieved. They told me that it was still my responsibilty to pay the balance and there was nothing they could do about me not recieving it. This is outrageous that I am stuck having to pay for something that I never ordered or recieved this company should be sued and everyone that they have messed over should have their accounts wiped clean.

Dr faxed Rx refill for aricept, celebrex and a statin. I called to cancel the aricept & was told they couldn't cancel one item without canceling all items. I told the fellow to cancel the whole order and I would go to a local pharmacy.He said alright or ok. A week later I received am email that the celebrex and statin were shipped.

I called to get a postage label to return the prescriptions and find out why the items were shipped. I was told they would send me the postage label. No good explanation on why they shipped the items that I cancelled. I called today 8 26 09 and they had not mailed the postage label. On further questioning the pharmacy needed the prescription numbers to determine if they would furnish the labels and it would be 7 to 10 days before they heard from the pharmacy. Never mind the pharmacy filled the prescription and had to have the numbers.

Going up to the suprevisor was no help. All I got was, "It is our policy." Their policy is to ship a month and a half early an use our money. Their policy is to stall and use our money as long as they can. By the time they get around to refunding the money on my credit card I will be in the hole and have to pay out of pocket at the local pharmacy.

These folks sound like robots repeating the same old line, "It is our policy." Several advisers rate this co. a buy. If they continue to treat customers this way they may find the ratings will change, I hope.

A very bad company.

Well, this was not good enough for Shannon and I was transferred from Shannon to Rich who was rude and said "sorry you have to pay it, it is not going to go away, your doctor made the mistake not us". When I said I refuse to pay the $280 and he better put me with someone who can make it go away he gave me to his supervisor Rhett. Rhett seemed uninterested in trying to solve andthing and in a hurry to push it back onto me, my doctor and their pharm's. He told me if my doctor would call in and get it corrected with the pharm's that we could get the invoice adjusted off and I could return the script. So I called my doctors office and begged the girls to do something they are not permitted to do which is spend so much time jumping through hoops with companies like Express Scripts, when they called me back they said it took over an hour but all things are cleared up and switched over. Aug 21, So I check the website, I can clearly see where they have now added the generic version and it is in processing for shipment, however, they have not corrected the $280 brand. I call again and requested a supervisor up front and was given to Chris, who tells me he will have to get me with Rhett, after much time on hold he comes back and tells me Rhett is in a meeting and he will have to call me back.... so I guess I can say MORE TO COME

I am an employee with express scripts and I work on the "front lines" when it comes to dealing with and handeling issue for the pts who call in. I have delt with companies before who are truly in it for themselves and just to make money. After working for Express Scripts, I couldn't read this and sit by while theses horrible allogations are tossed around when im sure at least 90% are due to the shear stubbornness of the pts themselves.

Brenda of Dallas: Yes, you requested a brand name medication. So when you told the Advocate (ESI operator), the phone operator that you wanted brand only did you want them to void the Dr's orders of "substitutions premitted"? You see, in order for you to be given a brand only mediaciton the Dr is required to sign on the "Despense as Written" line of the scritp. If you're not ready to place the blame on the Dr, then I understand, waht about your insurance provider who chose the plan. You see, all we do is honor the wishes of the ones who pay us, your company.. If your boss said, "Brenda, if Mr. Jones comes in give him the yellow poast-it". When Mr. Jones comes in are you going to give him the green one he wants or the one you were told to give him?

Ronald of Montroso: With every call being recorded, and a QA dept that constantly monitors their advocates, you're saying when you called to get the mail order set up, you weren't quoted a 2-3 wk turn around time? I understand the frusterations many pt's have with the turn around time, but the fact of the matter is, we have to have this time to assure your script is not only valid, but that it's written correctly and there are no drug interactions.. So im sure im getting plenty of "If my Dr. wrote it, then thats what i need", famous last words. So, we tell you to have a 30 day supply on hand and allow 2-3 wks for arrival. Think hard, did you give us 2-3 wks, did you call the day you got your 30 day supply? Also, did your Dr, respond to our faxed requests right away or did you just assume "He'll get it and everything will be a ok", well unfortunatly we're not able to read minds at this time (but we are working on a program).

John of Tulsa: Ok, now under a recently passed law (passed by DEA) the refill dates are determined by how many tablets you've recieved since sept of 2009.. So did you call express scitps and find out that this was the reason and the contact your senator, or is it easier to go online and complain? Dont blame us, it's happening at Walgreens too. Lou-Ann of Attleboro: Now, If I have mediaction that (my Dr of all peopel would think) is or can be addicting, and for some reason i "left it at a rest area" the first thing i would do is turn around to go get it, and if its not there, file a police report.. Becuase now there are, apparently, fairly strong, narcotics, with your name on it, just floating around. So, yuo have to ask youself, if someone came to you saying they lost their narcotics and it was nearly a full script (come on 288 pills just lost), what would you say? "Sure, here ya go, take a few more" or "c'mon get real".

Look, I hate to be this way, but after reading the reports, and realizeing it's not that so many people are given poor service, or "neglected", but the fact that when you're supposed to be listening to what the operator is telling you or reading what you're doing online, you'd just rather have everythign done for you. Don't get me worng, so would i, but unfortunatly it's not going to be that way. Unless you take Proactive steps, you're going to be left stading there for the rest of your life with a dumfounded look on your face thinking "what just happened". Please, rather than take the easy way out, and blame the person on the front lines, think about why they're there, who sent them, and then maybe, just maybe, you'll actually get some results, rather than just [complain] and moan until the next thing comes along. Thank you, and have a great day.

I requested for my migraine medication not to be filled with a generic. I explained the first time a called and on there order from I wanted no generics to be sent. This did not happen. I don't care what anyone says there is a difference between the two. I advise the representative that I spoke with on my 1st refill I wanted TOPMAX and not Topiramate the generic. She informed me that my doctor would have to call this prescription in again, even though the first was written for the Topamax. He need to tell them dispense and written only otherwise they will send me the generic again.

Then there is issue of cost. I was asked "Do you want to know how much the brand name is." My response was I don't care all my prescriptions are $100 price does not matter. The differences between the two, the generic form only $12.50 but if I request the brand name over $1050.00. I'm being punsnished for not wanting to take generic. I know they are same they have different side effects the pills do not even look the same.

This is worst company ever. I was told if I pick the prescription up from my local pharmacy the cost would be a little over $400.00 all because I refused take a generic. That just came on the market. I take this on daily basis and the side effects of they generic do not even compare. I would be out a over $1000.00 just so I came make sure that I don't get as many headaches.

In October 2007, my doctor filled out paperwork for Express Scripts. However, I get my medication from Walgreens. Express Scripts is stating they sent me some BP medication, and is charging me $10, and has sent this over to collections. I never received the medication. When Express Scripts contacted me in a later about 2 months ago that I owed them, I sent them a printout of my medication history from Walgreens. I never heard back from them until about 2 weeks ago when I received a letter from collections.

I called this morning to speak with an ES representative by the name of Mary who said she was the supervisor explaining my case, and asked if she received the documentation I sent. She said it didn't matter, I still owed the money. She also said I should have called to let them know I didn't receive the medication. My response to her was - why would I call about something I didn't receive or know about? I have been getting my meds from Walgreens.

They cannot prove to me they sent it, except for some paper receipt. It is nothing I signed for, or was ever in my mailbox. I should not have to pay for something I did not receive. Mary stated she would note this on my file, and I asked her for a copy of the file with the notations. She said should could not and would not do this. I wanted a copy to send to the collection agency. I also contacted National Recovery who is the collection agency for them, and they could not prove that I received the medication, only that they sent the receipt from Express Scripts. This is a no win situation.

My insurance provider recommended using Express Scripts for recurring prescriptions. I received a new prescription from my doctor. My insurance provider recommended having a 1 month prescription written for a local pharmacy, than a regular prescription written to Express Scripts for refills.

With 4 days of medication left on the first prescription, I checked the status of the refill from Express Scripts. I was notified that the prescription was being verified, and was yet to be filled, packaged, and shipped. After shipping, I was to allow 12 days for shipping. BEST case, I was looking at 8 days without my medication. I inquired as to the possibility of expediting the prescription, and was offered Next Day shipping; at nearly 3 times the cost of the prescription itself!

I asked that the order be canceled, and the prescription be transferred to a local pharmacy. I was told I had to go to the pharmacy, and call them back: this after spending an hour repeatedly "dial 1 for...dial 2 for...let me transfer you to...Please hold..." My only option at this point is to request that my doctor write a NEW prescription at a local pharmacy.

Express Scripts recently notified me that it has implemented a new layer of "protection" for its customers: a "clinical safety review". This review is supposed to protect people from ordering prescriptions too soon based on Express Scripts' calculation of how much medication should still be on hand.

I handle several prescriptions for my elderly mother. Express Scripts has over-estimated the number of one of her most important pills by a factor of four and therefore refuses to refill the scrip until about four months have gone by. Unsurprisingly, my mom and I are far more able to parcel out her medications properly than Express Scripts is to count.

I find it truly frightening that a company so incapable of getting even the basics correct has now added another layer of confusion between itself and competence.

My statewide employer contracted with this supplier for the mail/online prescription refill service in our medical coverage. BAD mistake. Express Scripts sent the wrong product, would not even discuss options by phone, and billed my insurance company so late that it no longer covered the prescription. I sent a check in February 2009. They did not cash it until May 2009! Now they have the audacity to send me a credit statement. Now, they have sent it to a collection agency. This company is everything wrong about the medical situation in the USA. I am embarrassed that my employer contracted with them in the first place!

This is why we have bad things happen - I have been out of 2 medications for 5 days now and I am expected to get a doctor to write another RX - why should this happen ?

I have had nothing but trouble with Express Scripts. I cannot access their website to look at my account. They keep telling me they are having technical problems. This has gone on for 6 months!

Also, they insist my doctor has approved a generic thyroid medication when I know he has not. They've billed me, sent the generic and refuse to correct this.

They've even filled my other RX with sample products and charged me full retail price!

I called Express Scripts for a refill of my husbands and my medications because I left my overnight bag at a rest area while traveling South .I live in Massachusetts. I explained to Express Scripts what happened. I asked for a refill on Feb 17,2009 My order was delivered on March 3, 2009.

Now, 75 days later when I tried to have the same RX refilled...Express Scripts tells me that I should have 288 pills left and Express Scripts told my doctor this. My doctor refused to refill my prescription because today when I went to see him, on his request, he wants to know where the 288 pills are. I told him I don't have them and if I did, why would I be calling for a refill. My husband and I are on a very limited budget. We are of the ages 66 and 62.

When I left my drs office, I was accused of being an addict. His exact words to me were I'm sorry I cannot be your doctor anymore.

He has been my family doctor for the past 7 years.

All because Express Scripts said I should of asked for a replacement and not a refill back in February of 2009. So if you count the pills I lost when I left my overnight bag at the rest area-- all I have to account for is 8(eight)but Express Scripts told my doctor 288 pills are not accounted for.

All I get from Express Scripts is being transfered to other Express script people, at least on 8 different calls, lies, aggravation, humilation and now being labeled an addict by my own doctor. All because Express Scripts said I should of asked for a 'replacement" order back in February of 2009

Why can't anything be done with this corrupt pharmacy??? Why is it that the publiic should be tolerating a company like this. And having to explain to their dr that Express Scripts are wrong. No I am not an addict and my husband takes the exact same dosage as me but because I as the wife call in when prescriptions get low in the house. I am labeled the addict. Needless to say I walked out of the drs office and said sorry doctor but this time you are terribly wrong.

Sadly, I can echo many of the complaints published on this page: lost faxes, lost mail-in scrips, medications arriving in bottles with no caps, etc. But I think the most aggravating part of all is the constant lying. It might be funny -- picturing them consulting their big book of lies -- if it weren't so insulting. And to make matters worse, the problems are clearly on the increase. I urge everybody here to complain to their insurance providers. If enough plans get enough complaints maybe we'll get something done. Quite simply, Express Scripts is the worst company I have ever dealt with.

I posted a previous experience and have since been informed of issues within my organization for almost everyone who uses this company.

Who regulates Mail Order Pharmacies? I would like to know what guidelines they must follow and what oversight is in place to make this happen.

I called to refill my anti nausea medication which I was allowed to take two per dosage.

Express script said they only allow 30 per 30 days even though my script was written for 45 then one refill.

They said my doctor would have to do a prior authorization or alternate, my doctor called and they told her they would not give me ANYTHING for nausea.

Well, I am five weeks post op for kidney surgery and have gastroenteritis which is going away or painful and they do not have the right to refuse care.

I am upset. When I called, they said there computer has been down for two hours so how could the check.

Poor service, poor.

Your recent post about drug costs includes the headline "Increased use of genericdrugs cust costs wihtout health risks."

This is untrue. A name brsnd drug is approved with specific quantiies of ingredients. Generics may be manufactured with variations ranging from 75% to 125% of various ingredients. With specific medications this variation may be both dangerous and life threatening. If a pharmacy changes its supplier of a given generic the patient's dosage may suddenly change with possible sever health consequences.

At one time our prescription plan was managed by Express Scripts which is at the bottom of my list to do business with. On more than one instance when a name brand medication was prescribed, Express Scripts would contact me to ask ifi would accept a generic instead. it is against the law for a pharmacy to make sucha substitution wihtout the authorization of the prescribing physician. Express Scripts even sought to get physician approval to make such changes. On one occasion

I questioned the use of a generic when the name brand medication was prescribed and an Exporess Scripts representtive told me, about the generic, "it's just about as good."

My health should not be subjected to generics and prescription plan managers whose sole objective is to cut costs even if the medication is "just about as good." My health care decisions are made by my physician, and shouldnot bemade by a pharmacy planmanagement's accountant whose sole objective is to lower costs.

Express Scripts is notorious for their cost cutting posture and should be very carefully evauated before their opinions are taken at face value.

Please investigate further as to the lack of tolerances with with generic medications are manufactured as opposed to name brand pharmaceuticals. A pain medication may be acceptable when manufactured with a tolerance of plus or minus 25%, but a medication for heart problems or psychological disorders could yield disasterous consequences with such tolerances.

Numerous Wall Street Journal articles have examined the generic medication issue and have even reported that the move to genrrics by some state health plans have resulted in the consequence of increased costs.

I have great respect for your weekly newsletter, but on this issue you seem to be in need of additional scholarship.

Fortunately now, we have a different prescription plan for which I offered aprayer of thanksgiving in exchange for getting free of Express Scripts and their constant badgering to switch me to generics which were "just about as good."

I have been trying to get a prescription filled since April 1, 2009. On April 6 Express Scripts told me that they needed an actual not an electronic signature. I called the Dr. Office he refaxed prescription. Today I received an e-mail telling me the quantity for a 90 day refill did not meet my plan description. They did not mention this to the Dr. on the first call or inform him. They now tell me that I have to have him send in a new prescription which they can't process for another week. This means it will take them almost 4 weeks to process a prescription.

I am going out of town for a medical procedure on the 20 and will run of medication this week. My Dr. is on vacation this week so I will have to contact another Dr. on his staff. I may have to ask her to submit a prescription to Walgreen's for a 30 day supply so I will have it in hand. This will cost more money. This the second time Express Scripts has contributed to this type of delay by not immediately informing a Dr. of issues that they had with a plan qty or other elements about a prescription they received.

I sent in a prescription refill with my credit card information on the back as I always do. they never charged the credit card and have had this problem with them in the past. I sent back the credit card information again with the statement and they never did it. since we don't have this coverage any more the only way to contact them is via mail and they don't respond. Now they have sent my balance to a collection agency who would glady take my credit card information but there will be a processing fee. I refused to do this since it was Express Script's error MULTIPLE times and told them to have Express Scripts contact me.

Since Express Scripts didn't do their job my credit rating is now in jeopardy and there is no way to contact express scripts to settle this

In April of 2008, Express Scripts processed a prescription phone order for my wife. A credit card was on file with them, and the number was confirmed at that time. Allegedly the charge somehow failed to be billed to the card by Express Scripts. The medications were shipped. Three months later this charge appeared on the card along with two others for subsequent orders.

Express Scripts then started billing for this April order. Repeated phone conversations accomplished nothing. In January of 2009, our insurance company stopped using Express Scripts, but Express continued billing us for this charge. In a February 2009 phone call, an agent requested written proof from us that this had been paid. I obtained a summary from the credit card company covering the entire period,showing the payment. I mailed this to Express Scripts in early March.

In April, having received no acknowledgement from Express Scripts, we received a bill from a collection agency. I called Express Scripts, and after much effort finally reached the collections department. Many minutes on the phone resulted in only rudeness and arrogance from an agent, and a complete refusal to even consider what I was saying, and no apology or explanation for the lack of response to my submittal per their request. After repeated requests, I finally got to speak to a Manager who was equally rude and unresponsive until he actually hung up on me.

NEVER, NEVER deal with Express Scripts. They lied, double-bill, and I didn't mention once sent my wife a prescription that was 4 times her proper dosage. We discovered the error at once, but Express Scripts would neither acknowledge nor correct the error. At that point we stopped using them. BE FOREWARNED.

Doubled cost of order, which we paid to avoid damage to our credit. Potential for physical harm if my wife had taken the incorrect doseage of medication.

Express Scripts is the worst company I have ever dealt with and the government should shut them down. Like many others here, I am forced to use them for long term scripts via our health insurance. I have had a problem with every prescription I have. I am an attorney and used to dealing with shady businesses, but they are the worst. They continually lose faxes from the doctors' offices.

They will have you calling your doctor to refax it a thousand times if you do not put a stop to it. Their supervisors have told me that they have NO way to check their incoming faxes (i.e, a LOG) to see what they have received. I spent 3 to 5 hours a month on the phone with these idiots. After they find the fax from a doctor, they then claim the doctor did not fill out the prescription properly. Then they claim (LIE) that the doctor's office is not returning their calls. Then it takes about 7 days for them to process the script through the pharmacy, and another 7 days to mail it.

God forbid if your doctor includes more than one script on a fax. They will fill one and lose the other. Then you get to start the above process from step one. Their on line service has lost prescriptions from my past history (i.e., they falsely claim I've never filled a particular script with them). Also, God forbid if you have to have a controlled substance script filled through them. They refuse to contact the doctor's office for a refill. You have to obtain a new written script and mail it in. Then you get to wait 3 weeks while they slowly fill and package and mail it. That's if you're lucky.

They also change their minds as to what a controlled substance is, and will tell you a different story each month. Don't believe anything they tell you about what the law is about prescriptions. They talk out their butts about that and deceptively try to blame federal law for anything they don't wish to do. Their phone reps are also vacuous and rude. Last month I had a fellow named Chris tell me something particularly absurd. I started laughing, and he proceeded to attempt to lecture ME about what a serious matter this was! These are not drugs I take for fun. I need these scripts to function and stay alive.

This company is a travesty. I have complained to my husband's benefits VP's office, but I doubt many folks at his employer have the ability to get through to that person. So, they think all is going well. I am seriously thinking of suing these idiots for gross negligence and intentional infliction of emotional distress. Maybe we should file a class action?

This Is A Follow Up To My 3/27 Post.

It is now 4/4 and Express Scripts' deceit continues. Since filing a complaint/grievance with Blue Cross Blue Shield Of Massachusetts Grievance Program:

1) I still have not received my medication which was initially ordered 17 days ago. It has been 8 days since they allegedly shipped it via expedited delivery.

2) A letter from Express Scripts suddenly appeared in my mailbox on 4/2, dated 3/27 yet postmarked 3/31 informing me that they have replaced my old prescription with one from another manufacturer due to the old manufacturer's difficulty in supplying the drug .... another lie as the old drug was recalled 66 days ago.

3) I received an email reply from Express Scripts Customer Care Team on 4/1 informing me that they by law cannot answer my questions because it is clinical in nature and that I could call one of their pharmacists for answers. Really now, my questions were that I wanted to know why Express Scripts Customer Care Team lied to me and wanted information on the recall .... this is clinical? Anyway, I asked them for an address, either snail mail or email of their pharmacy department as I will only communicate in writing because I do not trust them. As expected, they have not provided me with this contact information as they never want a written record of such problems.

Bottom line is, Express Scripts is one of if not the largest Prescription Benefit Manager in the country and they will continue to be until Health Plan Providers no longer find it mutually financially beneficial to do business with them. The bottom line is always about providing the least to derive the most or .... Greed and Money!

Thank God my prescription in question was only for Nitroglycerin which I only have to take when I experience cardiac pain for whatever reason. Not that important I guess in the eyes of the FDA, ETHEX Corporation, Express Scripts or Blue Cross Blue Shield Of Massachusetts who in the end will do nothing with my current complaint, I've been down this road with them before with no results.

I could go on and on about how incompetent Express Scripts has been in handling my account, how they seem to lie as a matter of policy, etc..... but this write up is an inquiry to other Express Scripts customers out there. There was a massive drug recall in the past six months for many drugs manufactured by ETHEX Corporation. Express Scripts carried some of these medications (Not sure how many) two of which I have in my possession. The recall for most of these medications (Do a search on ETHEX Corporation Recall) was to the Distributor Level only but the bottom line is that the FDA allowed a potentially tainted supply of various drugs be consumed by the unknowing public most likely placing financial considerations before the public health/safety.

When I went to renew one of these prescriptions, after two online rejected attempts I contacted Express Scripts via a nasty email to complain that their system was dropping my orders for NitroQuick. I received an email from them stating that the NitroQuick orders were being dropped because they no longer carry that product due to a packaging change and hey told me I had to get a new script from my doctor. I immediately wrote them back and told them it was their responsibility to contact my doctor when they discontinue a product, I called them incompetent and informed them I will be filing a complaint/grievance with my health care/prescription plan, Blue Cross Blue Shield.

The next day I received a call from Express Scripts who tried to lead me to believe that they had no knowledge of my nasty email and that they call everyone when they discontinue a product! Anyway, I did a little research and discovered that two of my medications were not simply discontinued due to a packaging change but were recalled with the FDA's approval due to possible defects.

I demanded an explanation from Express Scripts as to why the would lie to me about the reason they no longer carried a medication but they chose to not address this issue at all instead rambling on and on about how they never received my email, blah! blah! blah! ad nauseum. My inquiry is this - Did anyone out there receive any communication from Express Scripts within the last six months informing you that one or more of their prescriptions was either discontinued or recalled?

Express Scripts would not transfer prescriptions from previous pharmacy. Have not entered a number of refills properly. Have lied about missing information on prescriptions (thank goodness I kept copies). Mislead me on the reasons my doctor was required to call them (to confirm the non-existent missing information). I could write a chapter on the deceptive practices of this company and have only used them for a few months. Who is regulating the mail order drug companies?

I am unable to perform my job properly without the prescribed medication. The risk of my operating any type of vehicle without my prescribed medication is risky, so each time they play with my prescriptions they are putting anyone on the road with me at risk! I can't not drive and give up my employment based on their incompentence!

Unfortunately, my husband's company switcth to Express SCripts on 1/1/09. He tried to order his medication online, mistakingly order another medication for my son that we did not need or that was authorized by doctor to order and Express Scripts had sent us 90-day supply and have now charge us for this medication. Spoke with 3 different reps to resolve order before it was shipped and they were eager to blame patient and my son's doctor's office for the error. Doctor's office has no record of them requesting authorization. I actually received that request AFTER they shipped and billed ud for medication.

I also have found out they contacted my local CVS pharmacy and got patient information regarding my son's medication and this is how they practice their buisness. When you switch to them for benefits, they are allowed to look up your past medications with your previous pharmacy, then supposedly on your behalf they contact the doctor and get an authorization to refill. This letter is written with verbage to look like it comes from the patiend.

My son is 4! and he did not write this letter. They are misleading the doctor's office this way. They get the doctor's office to authorize the maximum refill, then ship it to patient and then bill then. This is NOT eticial. I spoke w/Diana, Chelsea and Deb at Express Scripts and they still deny given us a refund for the medication! DON'T USE THIS COMPANY IF YOU DON'T HAVE TO. THEY LACK in customer service and ethics!

Economically we've lost the money do to their shady practices. I've also suffer emotional anxiety in dealing with this company with has increase my stress level.I can't sleep and I'm extremely upset that the reps at this company will not honor a refund and accept their mistake.

Wifes company changed insurance companys on 1/1/09. This entailed using espress scripts for medicine prescriptions.(wife is primary insurance carrier) I am a bed ridden person who depends on my medication for relief of pain and other problems. I can't get my medication from this company and now my insurance demands that I use them.

I have had numerous problems with Express Scripts. I have not stopped using them because I am Diabetic and refuse to pay 3 copays instead of 1 for my supply of medicines. I take a total of 7 perscriptions. They are not competent as a company to handle perscriptions. This time I was trying to get a renewal of a usual prescription filled. I selected to have Express Scripts contact my doctor. No such luck.

When I tried to call Express Scripts, I got transferred around in interminable circles, listened to a scratchy, defective telephone system, cut off, etc. For two days I tried. The Express Scripts site said the doctor had not provided a new prescription. I finally called my doctors office and they had not heard word one from Express Scripts. Express Scripts LIED. While I was on the phone, the doctor's office confirmed that they had successfully faxed over a prescription DAYS earlier.

I finally gave up after numerous fruitless calls to Express Scripts, including returning a message at 4 pm to call a number... NO ANSWER. I had to wait all weekend to call. I finally called Blue Cross this morning and actually spoke to a helpful person who confirmed after checking that the prescription claim had been processed by Blue Cross and was in process at Express Scripts. It still says the same thing on the Express Scripts site. NO progress at all. By the way, the first request on the Express Scripts site to contact my doctor was on February 6. It is now February 16. Someone needs to do something.

Let me name the ways this has affected me. Anxiety, fury, NUMEROUS annoying phone calls I had to make from my cell phone at work! My blood pressure must have been through the roof. I am fed up with Express Scripts and exhausted and disgusted with a system that is totally broken and worse than useless to the people who need it most, their customers.

Since the 6th I have called Express Scripts many times, including today. Today, 2/13, I am still showing inactive in their system. Also today, Ceridian is sending a second e-mail stating that I still remain in good standing. I have also contacted the Dept. Of Labor who suggested I contact my former employer, Toys R Us. Because I am no longer employed they do not handle the administration of my benefits. Ceridian now is responsible. I will, contact Express Scripts early next week to see if they have received the second e-mail. If not I will, again, contact the Dept. Of Labor.

I have not been able to receive or take my medicine for the last three weeks.

Unbelievable!!!...that's all I can say at first viewing this website and the number of complaints, many of them recently, about Express Scripts. My biggest complaint with ES is their inefficiency and boobery, oh, and not to mention how they LIE! I found that to be a common complaint of what I have read so far. One of the biggest lies, by the way, is their claim that you cannot return a medication they have charged you for because its against Federal law or even State law for that matter.

What is illegal for them to do is to RETURN YOUR MEDICATION TO STOCK for further use on another customer. They can take it all back and credit you but they will have to destroy the medication you return its that simple and its a matter of customer service. I have proved them wrong several times and thusfar have not lost a penny to them, just time and aggravation. Most recently they changed the formulary so that with my plan a branded product has a copay of $85 for branded formulary items and $160 for branded non-formulary items. Sure enough I check the formulary that is attached to my plan and the product is not there.

Could they have called and notified me before filling and sending it?...no way baby!!! So upon inquiring about another of my medications that is brand I did not find it on their formulary, but they looked it up and told me it was $85 copay and would send me a formulary list. Well lo and behold! The formulary they sent me had 2 drug items for which they charged me $160 each...that's $150 OVER what I should have paid according to the formulary they sent me. Will I be calling them? For sure I will. Don't let them bully you or stall you. Complain, complain, complain. Write your congressman or senator. And please, whoever you are, please spell PRESCRIPTION correctly (its not a perscription or a subscription). You will appear more informed and sound more intelligent to whomever you complain.

Express sent the medication back to us saying that the order was placed correctly. AARP gave us no help in resolving this nor did Express Script help. I complained to Express duning serveral phone calls. I received a return call for Ernest ? who claimed to be the senior billing recover. I have tried to call him back on three times. Keep getting his ans. machine. Left my number each time with no return call from him. On the bill that we receive, I call the number listed on top. AARP recorded message anwsers. If gives no mention of Express Scripts. At this point AARP gives me no help resolving this matter nor do I have a number to call Express.

Do to the miss-repersentation from AARP to use Express Scripts, I keep receiving a bill for $249.97. Lucky for me we did not give our Credit or Debit card to these people. No mony out of my pocket and no mony to Express. They wont' work with me - they can write off this payment from me.

On 12/31/08 I payed for my prescriptions on line with my debit card. On 1/16/09 I sen in 2 prescriptions to refilled and asked to be billed for them. Well low and behold they used the debit card without my permission. They said that if I don't call to remove it they use it. Well no where on the website does it state this.

Because of the above my checking account had 2 withdrawals not paid and I was charged $70.00 for insufficient funds. Had they not done this I would have been fine with my checking account. I feel they are responsible for the insufficient funds. It took me 3 hours to get them to credit this from my account and bill me.

Express-Scripts allegedly has published written information to pharmacies with my toll-free number on the documents. My office is being besieged by faxes from consumers trying to fax Express-Scripts.

We are a year-round firm and this has been an ongoing problem for over 6 months. I am unable to contact anyone at Express-Scripts. When I call their CSR number, it's always a third party who works for Express-Scripts who cannot help. I have today filed a complaint with the Attorney General of Texas regarding this. From what I find on the Internet, there are many complaints as far back as 2005 on the net. Today, I have received 33 calls on my 800-number. Their website shows the Board of Directors, a smooth-looking bunch to say the least, but not one has a contact number in St. Louis or elsewhere. GOOD LUCK...

What a racket! I have had the same experience as others have described below. My husband's company has chosen this firm for prescriptions and we must use its service or pay full retail price for prescriptions. I first requested my refill on 01/05/2009. To date, no prescription. Every time I call, I get a run around. Their response seems to be standard: I can let you know in 24 business hours [eg, THREE DAYS!!!!] when you can expect your prescription to be processed and You can go to your local pharmacy and get a month's supply. I can not go to a pharmacy and get the refill, as retail cost is about $700 for the month's supply. I am beginning to suspect they string clients along so they don't have to fill the prescription.

I have been without my prescription medication for over three (3) weeks. No indication when I will receive it. This prescription is to treat depression and anxiety... THIS IS NOT HELPING!

I ordered a 3 month refill of a prescription. It arrive on Dec 12 with the plastic bottle inside crushed and the pills spilling out. The bottle was not packed in any protective bubble wrap or in a box: Just a plastic bottle in a thin plastic bag. The bag had holes in it.

I called Express Scripts on Dec 15 and spoke with Cheryl. She said the prescription would be replaced. she transferred me to a pharmacist to get a return package label. I waited on the phone for a pharmacist for almost 45 minutes and was then disconnected. I never received a return label and they did not send a replacement. On 12/29/08 I called back and spoke with Ashely and then Alicia. They said the prescription would be replaced and I would be sent a return package & label. I was given the reference #36823091.

On Jan 4, someone named Ernest left a message on my VM telling me that a return package label was being sent out and they would not replace medication without receiving that. today is Jan 8 and I have received nothing from Express Scripts regarding this matter. I will have to have the prescription refilled at Walgreen's for a higher price.

1) did not recieve benefit cards for 6 months. Then the type is so amall you cannot read it. 2) called corporate office in St. Louis, as customer service says they do not have a phone number, wow a corporation with out a phone, no wonder they have so many problems. 3) told i could not get refills at pharmacy, oh yes I did get them. Seems Express scripts is in dire need of cash and if they dont document anything it never happened.

Phone calls from machines. Promises to get money back from long distance phone calls I had to make, yea right sent them copies of the bill months ago of course nothing.

My wife uses a perscription drug and cannot take a generic and needs the real drug. Our Doctor sent them numerous letters stating this and sent them perscriptions for the real drun not to use generic drugs. Well I got this generic drug in the mail and sent it back to them. I called them and was told we would have to petition our medical benefits provider to approve the real drug. Well we never went that route and I discontinued the drug with my Doctor.

The point here is two months prior to them sending me generic drugs in the mail I requested that they do not send me anymore perscriptions. Now in Dec they charged my credit card $238.39 for a perscription that my Doctor never authorized.. i called them about it and was told once the drug is sent out its against Federal Law for us to accept them back...So now we had to report this as fraud to our bank and will be getting our money back.

But I dont think it is right for this Express Scripts to operate in the background and make unauthorized charges to peoples credit cards. They later claim that they sent letters to you for you to cancel a fill order in which they clearly had never sent me.

If you were a previous customer of Express Scripts and no longer use their services beware and check your credit card statements, because they will sneak in there and scam unauthorized charges to you.

Because of Express Scripts telling me lies of needing arbitration with my Insh Provider I was not getting my needed medication and had many episodes of medical issues.

I think Govt should step in and regulate these type of Companys better.

Express wrongly decided I was not qualified to order meds. Once they learned they were wrong, they gave me the run around by telling me the meds were in the mail. I filed a complaint with the Department of Defense IG. Yesterday Express Scripts would not refill a prescription that had 2 refills remaining on the bottle to be refilled after 11/17/2008. They claimed the prescription was out of date. It was their bottle. It is impossible to have such a bottle unless they made a mistake. Either they lost my later prescription or they made a mistake on the bottle. I am pondering what to do about this. Clearly they lose too many prescriptions. Perhaps a class action.

The result was that I went without diabetes medications for about three weeks and blood pressure meds for one week. I spent 35 years in the military eventually commanding a three billion dollar provisional wing. I have never known the DOD IG to do its job. Of course, in this case nothing was done. I hope to accomplish two things. First, I want the only true government FW&A fighter to investigate the DOD IG. That would be the GAO which works for Congress. Secondly, I want Express Scripts dropped as the Tricare drug provider.

I am retired military. I ordered scripts and received poor service. I wrote letters about the poor service. I then mailed more scripts & they have been lost.

Because of my complaints my account & my wifes account have been locked. I attempted to reset & both are still locked. I can not get scripts. I take 8 and my wife takes 4.

This drug insurance company denied payment for Caduet....telling my pharamasist that I must take the generic. I will keep this long story short. I tried the substitute.....and the side effects continued to be awful. I had been on Caduet for 4 years without adverse side effects. Then.....when my doctor told Epress scripts about that problem....they agreed to s second teir medication.... which was the very medication I had switched from.....to Caduet for the same reason.

I am going to file a formal appeal under ERISA.....because this is the LAW that governs most group medical. All of us who have this problem should become acquainted with this law.....it is a terrible law and one that both administrations ( republican and democrats) promised to deal with after the election. In any event...there are obligations imposed on the health provider to give more detailed information as to the Plan.....the Plan Documents....including recorded conversations with the patient.....the name and address and person ( by name ) who is the plan administrator....etc etc. It may not produce anything....but a lot of mail.....but I guarantee you it will drive them more crazy than their unilateral decisions, disrespectful decisions drive us. Anyone who wants to talk more about this can call me....if they wish. I have had personal experience with ERISA....in our local , sixth circuit, Federal Court...as I work for a small town attorney who is NOT looking for business.....by the way, not at all or whatsoever. There is a chink in ERISAs armour...including not following the very law they use to protect themselves. and.....the breech of feduciary duty. It is tough to get to.....but sometimes persistance pays off.

As to just my circumstances.....it is my doctor who has had to deal with a very stubborn company....and the company does not want to pay her for her services. My wife has suggested we go ahead and pay for the preferred drug......well I would.....except at this time Express Scripts does not seem to be in the mood to give credit for the difference between their recommended drug and the better drug. Thats what this whole insurance thing is about.....reasonable compromise. Apples to apples money would be great. the difference is about 10.00. So go figure. As to the medical consequences?....i do not wish to share all of that today....but it is very sharable....very.

As of Nov 6th I received an e-mail from Express Scripts breifly explaining what I as the Client/Patient is now required to do to have my prescriptions filled. I MUST SEND EXPRESS SCRIPTS THE NEW PRESCRIPTIONS FORMS WHICH I HAVE WITH ME and if there is still missing information EXPRESS SCRIPT will CALL MY DOCTOR, I will have to wait another 3-5 business days ONCE EXPRESS SCRIPTS receive the new prescription (deliver by the USA Mail service AFTER THE PROCESSING BEGINS TO BE SHIPPED, THEN IT WILL TAKE UP TO 12-15 DAYS TO BE RECEIVED.

At 12;05 pm (calif time) I placed a call to my Medical Insurance Co HEALTH NET, playing punch the number in order to speak with a real person, got Karen C/S tried to explained the problem I am having with Express Scripts, of course she stated I must contact Express Scripts because her records indicates my prescriptions were ordered on 10-10-08 which is too soon to refill again.

I asked how can that be if (1) I had to call my own doctor for an emergency refill) which was done on10-14-08 and Karen states that she will make an attempt to contact Express Scripts Pharmacy and get this problem resolved. So NO HELP EVEN FROM MY HEALTH CARE PROVIDER----HEALTHNET

OUT OF ALL MY REGULAR MEDICATIONS AND AT LOSS AS TO WHAT TO DO NEXT

I had a large basal cell tumor (6 round) removed from my scalp last year...since then I've been on Ambien CR 12.5 (sleeping medication). I toss and turn in my sleep and now with 1/3 of my scalp missing (there has been a skin graft from my thigh to replace it)...there is no cushion or fat layer or hair on my head...when I turn my head in my sleep...the hardness of my skull hitting the pillow wakes me up. I have been on the medication for over one year (MD prescribes).

My mail-order pharmacy called me and told me they won't fill this med anymore as they have a generic and called my MD and told him he'd have to prescribe that. It was that or nothing. The substitute drug is Zolpidem...and the strongest strength is 10 mg...it doesn't have the long activing feature as Ambien CR 12.5. It doesn't work...it'll put you to sleep for about three hours and that's it. I thought the FDA rules for substituting a generic drug have to be apples-to- apples...the dosage isn't the same, the efficacy isn't the same, it's doesn't have this two-layer feature of keeping you asleep.

I have had non-restorative sleep for weeks (with their substitute medication)...I'm in the midst of an appeal and am helpless in fighting them. But I just don't get it...of course I understand the saving for pharmacy companies in getting away from brand names - but this substitute med is just not the same. I'm an RN by trade and am responsible in my work for quick and accurate decision making...which I feel is compromised due to Express Scripts now filling the medication Ambien CR 12.5) as my MD prescribed. Is there anything I can do?

Again, I wrote my appeal letter and their answer to me was to have my MD appeal for me. WHY? My MD isn't taking the medication I am. He prescribed it to begin with...I'm so confused and aggravated with drug companies...and just wonder as a consumer if there is anything I can do?

As stated above...my cognitive abilities are compromised...I'm getting three-four hours of sleep instead of the 7 hours I was with Ambien CR 12.5 (the dosage of the substitute medication isn't the same, nor is the long acting feature). I could make mistakes as an RN, I'm not as alert, sharp, I'm tired and not quick thinking...all essential needs of my job as an RN.

Dear Comsuner Affairs,

Well, here it goes again. On March 2,2008 I wrote a lengthly explaination as to why I need your help. I have been dealing with Express Scripts Mail Order for about a year now and they continue to pull the same line over and over again. So here goes the new story.

On October 7,2008 in the Am I called Doctor Fischer to send a request for the following perscrptions to be refilled from his office by FAX. On October 15,2008 I received a telephone call from Express Cript that my order had been reeived and was in the pharmcy being processed ( this is a general call a client will receive) The after many days another call saying my order will be mailed on October 25th.

HERE IT IS NOW OCTOBER 23rd and no prescriptions have arrived, instead I get three letters dating October 13th (2) (1)October 16th

the two letters dating October 13,2008 stated that two of my prescriptions could not be refilled until dates showing 10.19-08 and 11/14/09( these just happen to be the refill dates on a SEPT list. Funny these two prescriptions are for Zolpidem and Alaprazolam which shows on my empty bottles needed new prescriptions, both bottles adted received 8-14-08. The letter dating October 16th is for Vicodin & Soma.

I placed a very urgent phone call to my Doctor Fischer to re-fax the prescription orders and mail them the hard copy.

I know fro a fact that Express Scripts is a CLEARING HOUSE that only RECEIVES phone calls and that their so call pharmacy is also a CLEARING HOUSE they do not have any phones to call out on to any doctor, strickly e-mail and FAXES.

I feel that EXPRESS SCRIPTS is ripping me off and not willing to deal with the proper forms that my Doctor has faxed them The letter mailed out does not even have a representatives name written on it so there is no one person any customer can call upon to handle their account.

My Doctor has been contacted to deal with this problem created by EXPRESS SCRIPTS and to allow me an emergency supply till Express Script gets off their behinds and fill this order. This cost me time and money which Express Scripts and their employees do no seem to care one way or the other how it is handled.

My suggestion is Express Scripts in Tempe AZ get a pharmcy right there in AZ to fill all their prescriptions instead of out of state (back East) no wonder it takes over 12 days by regular mail to get one prescription and only Express Scripts takes additional days and weeks to place the order even if called in and additional time by the pharmacy additional time. What do they care if the patient has to suffer !!!!!

Now I will have to wait additional two weeks for Express Scripts to show the prescription received correctly filled out by my Doctor, while I must pay additional monies to a local pharmacy to fill two of my needed prescrptions once my Doctor gets a moment to call !!! It will cost me plenty out of pocket not including my time & my Doctors.

Express Scripts should really consider using a different pharmacy and issue them a phone that the Pharmacy call actually call out to reach any Dr office and talk directly to the Doctor like every other pharmacy does and not inconvience the clients any more. Maybe the pharamcy should pay my bills when they are late with a delivery. General leters don't cut it!!!!

no service. phone , fax, us mail, or e-mail all the same result : never heard of you. wait 48 hours, same result: nothing done. My doctor's office faxed twice, letter to their vice president and their president: no reply, as yet.

I am waiting and running out of meds.

Never put your credit card on file with Express Scripts. They will charge anything they want to when they want to.

I am like most of you. They are slowly weining me off the non-generic brand prescriptions and putting me on all generic drugs. There is one thing you do not want to do. Do not let them take over working with your doctor on what is best for you on prescriptions. The bottom line was they tried getting me to sign this agreement to have them to work with my doctor to tell him what I should be on. Taking over my doctor duties. Why have a doctor then? Right?

They tried that with my health insurance too! The health advocate wanted me to sign an agreement that I would follow what they suggest for so many months. My question is what if I do not follow their suggestions? What if they suggest I have a lap band surgery and my doctor says I am not fit to have any surgery. What is the insurance going to do then? Drop me from their plan because I am not participating and working with them.

A friend of mine has a similar problem like that except it's her doctor that is reporting to her insurance company. He reports to her insurance company that she refuses to take the prescription because it upsets her stomach to much. Her insurance tells her that if she does not follow her doctors orders she will be dropped from the insurance. So she goes to him for a while and finds a new doctor.

Express Scripts lastest pain for me was that I was waiting for a shipment to arrive so I went online to check the status. I found out that my Wellburint XL 300 mg was $377.66. Now last time I ordered it was $160.00. The time before that it was $80.00. This was all in this year. I immediately call Express Scripts and told them that they should of call me or my husband. That we can not afford it and we were sending it back. Why didn't they call us? They then said that the doctor did not write DAW. Well, he did too! He writes on carbin paper. She says well he did not!

You know how it continued. Then she said have your doctor call this number. I then hung upand of course it was 5:30 pm and the office was closed. So I waited until Thursday the next day. Called the doctor. The rep calls Express Scripts and calls me and tells me to call a certain number and for me to send the package back with a new scrip. Okay! so I call the number they say the Rep did not call! Oh boy! Do I have to go through this again. Which I did. Hung up and called the Prior Approval Number and asked did my doctor call you. No they repiled. I start complaing ask to speak to a Supervisor and she passes me back to one regular Express Scripts people. I explain my whole story over thinking it's a Supervisor and then she tells me she not and I exploded. I ask for again for a Supervisor and I get this man who I don't remember his man. We start talking and I tell him that I can't pay this amount and I did not open the package we'll be shipping this back. He told me he can not recieve it. I said why? I did not open it! He replied it's the law! I said ........ and hung up.

Called the credit card company and they can not do anything until 15 days after the order was cancelled. I went to a notary of public on Friday to have them see the bag that it was not opened and I signed a document that I typed up stating that it was never opened. It should be recieved by Express Scripts by Tuesday. I wonder what they are going to do?

This is no longer a matter of incopetance. It is now criminal neglect. I have been trying to get a prescription filled for AnaMantle 3% Lidocaine w/ HC since Sept 15. I was told that it was not on my formulary,even though the doctor specifically requested that medication. They suggested the generic form which actually isn't equivelant. My doctor faxed in a new prescription for the generic on Sept 26. I call almost daily to check on the progress of this order.

As of today it is still not in their system.How can Express-Scripts be in business to help their clients stay well, and then fail to provide the care that is needed.They do not even make an attempt to contact you to discuss the medication. When they did in the past they were so incompetant, they didn't even know which medication I was talking about. Their records are so poor.

I have been using over the counter medication for over a month now. It just doesn't help. I have rectal bleeding daily and unable to walk around.

My doctor called in my prescription 9 days ago. I signed on two days later to check to see if Express Script had received it. Now of course I pay $200 maximum for a 90 day supply. I see my Topomax listed with the $200 yet the Lamictal with, please call. Huh? I call. The lady tells me it will cost $443! Since Lamictal just came with a generic replacement, it's considered a 'patients' choice to take the Lamictal over the generic. She says if the doctor suggests I take the Lamictal, his choice, it will be the $200.

I call the doctor the next work day. Doctor calls me back. They say that Express Scripts denies the Lamictal since I have not tried the generic. This is after they talked to Express Scripts for almost an hour. I must try it first. Fine. If I die it's their fault.

Due to all of this phone tag I'm now late in receiving my medicine so I have to get some from Target. First they denied Target since I had this prescription ordered and told them I couldn't have any 'til November. Target calls me and tells me this and I tell them I have to since this will be late. Target calls them back and they approve the 10 day supply. Remember a 30 day supply is $100. Nope. They give Target the Lamictal(not generic that the doctor was denied) and charge me $88 for 10 days. Also, $100 for 10 days. They wouldn't approve Target to give me 30 days.

I pull up my bank account just now. They went ahead and charged me the $433 for the Lamictal. Add the $200 for the Topamax. I call Express Scripts. The lady says since I made the choice, 'patients choice, the Lamictal was mailed and I was charged the $433. That is since the doctor was told I was denied. I'm sure glad I had over $800 in my account. So the pharmacy of E.S. denies my doctor the Lamictal prescription. The shipping department approves the mailing of Lamictal. The billing department approves in charging me for lamictal. What's wrong with this picture?

Should have received generic of lamictal (lemotrigne). It would have cost $160 instead of the $433 I was charged. That is a difference of $273 Due to the problems it made the order late making me buy a 10 day supply costing me $188. Total of $461

Lost orders, incorrect information, lack of care and concern for the consumer. Express Scripts is the embodiment of a company that if it were a lame horse, should be shot for poor service. lastest problem was with glucose test strips that are incorrect and Express Scripts refuses to do anything about it. Last month they lost my metformin prescription.

$60.00 out of pocket for wrong test stripts. Emotional distress never knowing if my medication will arrive on time or be correct.

I have been using mail order RX for almost 20 years now, Express Scripts is by far the worst pharmacy I've ever encountered. I have been trying to get them to fill an RX where I take alternating doses of medication. A very simple thing really but they can't figure it out. After calling 5 times, they still won't call my doctor to clarify the issue. To make matters worse, they send 1/2 of my order but charged me full price. I complained about this and attempted to cancel an order; they claimed they cancelled the order but then sent it out anyway and still did not fill the order correctly.

Details? I'm supposed to take Levoxyl .15mg one day, the next I take .175mg. What do they do? They send me 45 pills (not the 90 prescribed) of the .175 and either NONE (yes, I've been through this order twice now) of the .15mg or 90 of the .15mg. I call them and ask why this is such a problem and all they can do is blame my doctor. My doctor has called them 5 times, still no resolution.

I was so mad, I called and cancelled all my existing orders, removed my credit card info, etc. I plan on reporting them to the State of California for dishonest business practices. This is truly a terrible company that should be shut down.

Buyer beware, stay away from Express Scripts they are horrible!!!

Twice paid full copay for 1/2 of the medication I expected to receive from them.

My Dr faxed 2 new perscriptions for Nexium and Atacand on Aug 28, while I was in the office. I have been taking that medication for several years. I had already taken the step one medication which did not correct my condition, and made me sick.On Sept 3, the order appeared on my on line account. On Sepot 3rd it was removed from my account. A prior authorization was needed to fill these perscriptions. On Set.4 my doctors office faxed a prior authorization. I called on Sat.Sept 5. Espress scripts claimed that they never got it. But told me to wait 24 to 48 hours. I have called daiuly since.

As of this date, the order does not appear on my account on line. The told me that it was being review by a committee. I was given a number for the pror authorization dept. & told if the doctor called it would be approved instantly. The doctor did that and It has notbeen filled. I am now without my medication for 2 full weeks. A clek told me to go to the pharmacy with the perscription and pay full price to get it filled. I am on a fixed income and cannot go to the pharmacy to fill the perscriptions.

I am taking several vey expensive medications and I have nearly reached the limit of $2600.00 I will then have top pay 95% of the cost of the medication. I have no recourse. How can I get express scipts to be more efficient , and not to play with my health. I don't know what damage is being caused by my not taking my meds. This has happened several times in the past.

I submitted a prescription for Benicar by mail and received 3 phone calls saying my prescription was being processed. Upon arriving home from vacation and expecting the prescription to be there, I called Express Scripts to follow up and they first told me they had no record of the prescription. They then told me that I needed to try taking a Step 1 drug before they would cover the Step 2 drug being requested. I did take the Step 1 drug and was not able to tolerate it.

My doctor's office completed the prior authorization form and submitted it to Express Scripts (twice) and followed up with phone calls to ensure it was received. Once again, they claim they never received the faxed authorization form nor the phone calls. The customer service rep I spoke with just this morning was rude and would not listen to reason. What governmental agency can I report this to? I need my medication and they need to be reprimanded for shoddy practices insofar as never receiving information faxed to them.

I am without an important prescription that I need to take to protect my kidneys. Not taking it could lead to kidney problems and damage.

Express script incompetence is mind boggling. When an order was mailed in, they call back to say you are too early, we can not refill the order. But it is not true. My refill is due. Two days later they left a message, your order is shipped and another two days later they said your order will be shipped next day. Make the long story short; they filled the order 3 times. They delay the order with out any concern to the patients health. How can these people be in business? I am scared to place an order now, because the medicine will never arrive in time. Why cant I use anyone else or change the management of this organization. I can say more, but what good it will do.

I went on vacation scared with out my medicine due to their inefficiency of not delivering my medicne on time.

Express Scripts has refused to fill a valid prescription for 10 days claiming it calls for a low over-the-counter strength. They are lying - original script was written for prescription strength. A copy of the original prescription was faxed and they will refuse to fill it. I am out of my medication and they are willfully withholding it from me. I DO NOT UNDERSTAND WHY NOTHING IS BEING DONE ABOUT THIS COMPANY.

No medication as of today. I do not know what will happen.

My wife needed the brand name of Zoloft due to side effects with the generic. Her Doctor stated on the phone and on the prescription form which she faxed several times the reasons why. They stated that they never got it? Then I am not allowed to talk to the Prior Authorization people to see if they received it? Well upon receiving the copies and seeing the script and the Doctors notes on it, Express Scripts said there was no explanation why she needed the brand name!?

After 2 weeks of talking, I received a notice that they denied the Doctors request because there was not enough evidence to persuade them not to issue her the brand name. I really like Non-Doctors making the call on Meds!

I would like to know why GIC and Express Scripts have the right to deny medications for financial reasons. I was denied Prevacid for severe digestive problems. I was also denied Cymbalta for pain from arthritis, bursitis, and fibromyalgia, which shouldn't cause any further digestive upset. I don't mind losing weight...BUT NOT THIS WAY!

I called GIC, they told me to call Express Scripts. I called Express Scripts, they told me to call GIC in Boston. I called GIC in Boston and was told to call Express Scripts.

Why do the insurance companies have the right to tell the GP and Rheumatologist, who know my history and present condition, what medications I am allowed to get?

Due to the actions of Express Scripts to date, my digestive problems have become inflamed due to stress, and thanks to their denial to cover the medications I needs, I have nothing to alleviate the pain and burning.

Express Scripts has authorized itself to extend the number of refills on my doctors subsriptions without my doctors authorization. Apparently my doctor writes prescriptions for 100 pills with 3 refills allowed. Express Scripts only fills 90 pills siteing state law and saves the 10 extra untill the end of the prescription refills and summs the left over 40 pills and adds an additional refill to be able to send more pills with no reference to this short amount on the invoice or web site on refills available. My Doctor seems to think that it is not legal to extend the prescription refill count. My Doctor does say that some pharmacies do furnish the pills on 3 month periods so that a patient will get a full 3 months of pills (ie up to 92) per refill and the prescription will last a full calender year rather than be 5 or 6 days short on the 1 year. prescription. Express Scripts also will honor an old prescription of 20mg of CRESTOR with this same method of extending refills after I hade a new prescription of 40mg of CRESTOR.

Express Scripts charges a full deductable ($25.00) amount for the short count shipment and says they will do nothing about it and tells me to instruct my Doctor write for 90 pills. I am out of my ZETIA for over three weeks now as it takes at least 3 weeks for Express Scripts to fill this prescription. I am out the money that was spent on short prescriptions. I did have enough pills on my CRESTOR to tide over. I can also double up the 20mg dose of CRESTOR but that is not the point.

I have yet to complete a successfully transation with Express Scripts. I can not believe that I am held hostage by the company I work with and I am forced to work with a dishonest and incapable organization. They fail to ship on the days the promise and more frustrating happen to forget to include all of the ordered prescriptions.

I have severa asthama and do not have my maintanance drugs. If I end up in the hospital it will be Express Scripts fault. Hopefully my insurance company will send the bills to them.

I have been compelled to deal with this group for three years. I am Diabetic and take about a dozen prescription meds a day. I have yet to have a satisfactory transaction with these people. I have been stalled, disrespected and frustrated. Ok, nothing actionable there. They routinely discontinue my scrips for no discernable reason with refills remaining.

However, I have also been lied to: Your order was shipped yesterday. Here is the UPS tracking number. and when I check with UPS, they have no such number in their system. We never recieved the fax from your doctor and not only my doctor has a confirmation, but another customer service (doubtful they even understand the term) acknowledges that the prescription was in the pharmacy being filled at the time. Of course, yet another claimed it was delayed because they need the doctor's approval to fill the prescription he sent them and yet another agreed that it had never been received. They have held prescriptions, claiming they needed authorization (which they did not) or that they had attempted to contact me. As I never got a phone call, fax, email, telegram or knock on the door, I asked what means they used when they attempted, and they could not answer the question.

I have moved all the prescriptions I can afford to over to [another] pharmacy. I may pay a couple dollers more, but knowing that my prescriptions will actually be filled is worth it.

They keep losing the prescriptions my physician faxes to them. After nearly five months of e-mailing, speaking w/ESI representatives, I still have not been able to get my prescriptions on file so I can save money via mail order. My plan offers no other cost savings alternatives, so I'm essentially burning money and have stopped taking one of my prescriptions due to their incompetence and lack of customer service.

This hasn't been life threatening in my case, but I feel the need to report this because people can die from this inexcusable lack of service in trying to get their prescriptions. I FINALLY reached a supervisor today. She's promised to help. This is the first time any ESI rep has offered to help. I'm keeping my fingers crossed that this time someone at ESI actually does something.

Economic because I have been unable to take advantage of the cost savings available when ordering prescriptions via mail.

You could be dead or seriuosly affected before they get round to sending your medications out to you.

Businesses that perform at this level should be banned from being involved in any aspect of someone's healthcare. Walmart will fill 3 month prescriptions it takes about 30 minutes. EXPRESS SCRIPTS could take WEEKS to fill the same prescription. BAD COMPANY, LOUSY SERVICE A perfect example of the level that healthcare has sunk to in this country. If you need medication and you do not receive it the consequences could potentially be fatal.

After recently changing employers, I was required to use Express Scripts for mail order pharmacy services (a different provider than used by my previous employer). This required changing from my previous brand of glucose test strips to OneTouch strips.

I had my physician complete a prescription for the strips in a generic fashion (simply specified as OneTouch test strips) so I could obtain a meter that would work with the strips supplied to me by Express Scripts. Express Scripts, after acknowledging receipt of the order on 4/22 and shipping the strips on 5/5 with my receipt of the strips on 5/8 (rather lengthy compared to other mail order pharmacies), shipped strips that would work with only the OneTouch II or Basic meters. Neither Express Scripts nor any local retail pharmacies stock these older meters (only Ultra meters and later versions are stocked in retail pharmacies and Express Scripts).

After several conversations with Express Scripts Customer Service, I was made fully aware that Express Scripts would not accept return of the strips for credit or exchange the strips for those that work with available meters. My local retail pharmacy (Target) was able to provide an Ultra meter, free of charge (Target obtains the meter rebate from the manufacturer thus providing the customer the service of not having to pay and then apply for a rebate). Express Scripts has offered to sell me an Ultra meter (for an out of pocket cost of $65 USD) to work with the Ultra strips that I have had to now order from them. Express Scripts Customer Service is refusing to assist me with obtaining a Basic meter so that I can at least use the original strips that they had sent

$50 USD out of pocket expenses for strips that cannot be used with available meters.

I joined my husbands health care plan during the 5th month of my pregnancy. Unfortunately that plan includes Express Scripts as the prescription provider. I sent the prescription for my prenatal vitamins in the mail as instructed. I was called by Express Scripts 1 week later and told that my doctor need to prove that it was medically necessary for me to have the prescription! I told them that I was almost 6 months pregnant and that the prenatal vitamin is necessary for my baby to grow properly and they still insisted that the doctor needed to prove it!

So i called my doctor, gave him the information he needed in order to have my prescription filled and he complied. A week after that, they called to tell me that the prenatal vitamin was discontinued by the manufacturer and that the doctor would have to send another prescription for something different. I informed them that I had gone over 2 weeks without a prenatal vitamin and that my baby needed them asap. The express scripts representative said that it was not their problem and that I would have to bring the issue up with my doctor. I swear you would think that the doctor wanted to prescribe methamphetamine to me, not a prenatal vitamin!

Then when I logged onto the website to pay my bill (as the recording says when you call the express scripts number) I found out that since my husband is the primary account holder, that I cannot pay my bill online. Only his accoutn balance will show up. I only found this out after calling the 800 number 4 times to try to tell someone that there was a problem with our account online. I was told that that is just the way it is and I will have to send a check instead of being able to pay online. I haven't had to write a check for a bill in years! Express Scripts is a terrible company that does not care about their customers. I wish I could convince my husband's company to drop them for a better plan!

I have been forced to use Express Scripts for many years. With a heart condition, high blood pressure, and rheumatoid arthritis, I take 11 prescriptions every day. I have had nothing but aggravation with this company since they took over for CFI. The employees are all incompetent, the customer service reps are ignorant, and the procedures and practices of this company are unethical and devious.

Worst of all, they do not care to do anything at all to get necessary drugs to the patients. I do not want to file any legal action -- what I do want are addresses of the appropriate goverment agencies or pharmaceutical associations. I would like to file complaints against this company. I believe they should not be able to get away with being so sloppy with people's medications. They should be forced out of business - or at the very least, they should be in trouble.

I have a heart condition and high blood pressure. This company has caused me nothing but aggravation, and worry that I will receive my life-saving drugs. My blood pressure goes up everytime I put new prescriptions in the mailbox. I know there will be problems - as always.

I take 19 pills a day, and 2 of these are narcotics, so I cannot get the prescription for 90 days filled on them. I can only get 75 days' worth. I was told on the phone on March 10 that if i mailed the scripts express mail overnight and pay $16.25 to mail it that way, that they would get it on March 11; and they would be mailed out to me by Friday or Sat. On March 14 or 15 I would have them. Well its now March 17, and I am being told they don't have the scripts in their system. And it is now going to take another 7 to 10 days for me to get the meds. Today, March 17, I am out of the meds that they were to be filling. I had to call the doctor to get emergency scripts for 2 out of 3 scripts that they are to be filling. I had 4 heart attacks in Sept of '07, and I have ulcerative colitis, so the meds needed are for my heart and the chronic pain from the colitis. Here I sit, scrambling to get the emergency scripts from the doctor's office.

If this is the way they work, I will not be using the mail order from them and will take the time to go to the drug store to get my meds. At least there I know that they be filled with no hassles. This company should not even be around if this is the way they do business. If this business is ranked 3rd in the US, then how many businesses are there for mailing prescriptions? Must be only 3.

My doctor is 45 minutes away from me, and the pharmacy is another 40 minutes. Their incompetency cost me much wasted time on the phone since Thursday, March 13 until Monday the 17th. I wasted a lot of gas driving around to get prescription and to get it filled.

Since Jan 08, my husband, Steve, and I have been having continuous, frustrating, annoying feeling of TOTAL LACK of professionalism this pharmacy staff has shown in accidentally losing FAXED in prescriptions from our Doctor's office. It has happened not once BUT TWICE in the last two months, each time we the consumer (patients) must wait additional time (up to and including a month) waiting to see if our prescriptions HAD EVEN been received by this Pharmacy then supposedly once received, immediately noted to our accounts.

My husband was in our Doctor's office watching his prescriptions FAXED with a confirmation only to find now going on three weeks that this PHARMACY cannot find any records. Today I again had to place a call to my family doctor's office and instructed them to fax over again (this is the THIRD TIME) once of my husband's medication and two of my prescriptions. WHY with such a LARGE Company as they claim to be that the patient has to suffer for their lack of better control as to quality and response for their selected Pharmacy? At least I do get some help when I place a call to the customer service Dept BUT I having worked in the Customer Service Field for over 30 yrs. I completely understand the CS trying to assists me BUT they are only looking at a computer screen, they do not have a LIVE PHARMACIST that can find the prescription and tell them if it is filled or not. Their CS is doing a fine job BUT their choice and maybe their LOCATION of the Pharmacy they are using STINKS.

STONG SUGGESTION: Either HIRE more personal that can actually receive and process ALL FAXED IN PRESCRIPTIONS and get them out in a timely basis and enter the information immediately so all concerned (Customer Service Representative, CONSUMER DOCTORS etc.) will be updated and happy to continue using EXPRESS SCRIPT system. So far this company gets a BIG F for receiving and filling prescriptions, I assure you if there was another by mail prescription company I can use I would do so in a heartbeat.

If these issues do not change we will start looking for another Prescription group which will give us immediate service and our prescriptions on a timely bases. It costs us not only money but calls I have to place if not once a week but sometimes two or three times in one day! Being without our medications may cause us further extended MEDICAL SERVICES which may cost this company too. We are both retired and we have better things to do then spend our time either on the phone with your CS or our Doctor's office finding out when and if our refills have been FAXED.

I had my doctor's office fax a new prescription for Humulin N insulin as the old one had just expired. As I do not really trust Express Scripts, I called to confirm that the FAX had really arrived. I was sent from person to person, and told that the FAX would take 72 hours to show up in the system. It is now over 72 hours, and NO sign of the FAX. I called my doctor's office again, and they confirmed that the FAX had been sent. I called again today and the doctor's office called in the prescription which Express Scripts claimed would be sent. It still doesn't show the prescription online. They are apathetic and disorganized. What company can't confirm the arrival of a FAX? What company takes over 3 days to put it in the system?

I used up over 20 minutes on my cell phone. I am a diabetic and had to go buy a bottle of insulin ($25.00) just to tide me over. Good thing I did, or by the time Express Scripts got done, I would be suffering from high blood sugar and the various effects it has, and the effects of anxiety and furious frustration that result from dealing with them. Their system is so broken that they endanger the lives of their customers.

My mother sent a prescription to AARP Pharmacy for a medically necessary drug she regularly takes. Over a period of 4 weeks she and I repeatedly called their number at 800 289-8849 to check on the status of her medication. Many different answers were given including: We do not have you in the system. We have expedited the order and you should receive it soon. We are processing it now. We can no longer find the prescription. We cannot find your mother in the system. I see all the notes regarding this matter, but we do not have the prescription in the system; it can't be found.

All of these sequenced replies conflicted with one another. Now she is out of medication and at her wits end trying to get an emergency supply from her local pharmacy. After purchasing drug insurance with AARP, they sent her 2 membership cards: 1 for Medicare RX, and 1 for AARP Pharmacy services-Express Scripts. It is grossly misleading and confusing as she did not know which card she should use for her mail-in prescriptions. She used the AARP Prescription savings card-Express Scripts, and the above situation unfolded.

My mother is emotionally distressed and desperate to get emergency medication in the next day or two. Four weeks were wasted trying to get 1 prescription filled. AARP Pharmacy services repeatedly lied regarding the status of her prescription and gave different responses on different days. AARP has misrepresented themselves to the elderly and made an already difficult medicare prescription drug program completely unworkable. As part D is a requirement of medicare, we purchased insurance through AARP-United Health Care that has been detrimental to her health.

On 1/7/08 I sent 3 prescriptions in to be refilled. A week later I received a letter stating my account was being transferred to Medco. I called Express Scripts and was told all my prescriptions would be transferred. I called 3 or 4 more times still no transfer. I called on the 1/19/08 they said they would transfer my meds. within 48 hours. Today is 1/25/08 they still haven't transferred anything. I called again on 1/25/08 and was told we transferred everything on the 14th we cant do It again. This Is untrue because on the 19th they still hadn't done anything.

I ask them to please transfer my meds, they refuse and state have Medco call us of course Medco says they must contact them. They refuse to make one phone call to Medco so I can receive my meds. I even asked them to return the refill request to me so I could send it to Medco myself, they refuse.

I have epilepsy, myasthenia gravis and a brain tumor. I need my medication its that simple.Without the tegretol I will have seizures and without the mestinon I will have severe muscle weakness and respiratory distress among other things

I was forced to pay a full copayment for a 2 week supply of tablets, The procedure that the drug manager utilizes causes extreme hardship for the patient, perscribing DR., and local pharmacy.

Express-Scripts shipped a prescription to me for Lomotil on 09/27/07. I take this medication for Irritable Bowel Syndrome. Because it's listed as a controlled substance, they required UPS to get a signature from me at delivery.

On 10/01, UPS made their first attempt while I was still at work, then some time after that, UPS lost my package. Then I phoned Express-Scripts to get a replacement shipment.

The first week, Express-Scripts said that they wouldn't ship a replacement because UPS might still delivery the original package.

The second week, they promised me they would send out a replacement, but then decided to hold it until UPS returned the original package. They never told me that they decided to hold it.

When I called them the third week, Express-Scripts promised that they would send a replacement, but then called my doctor to get approval first. Again, the replacement was being held up, but no one called me to say there was a problem.

At various times during this three week delay, I spoke with Express-Scripts Customer Service Representatives. They would each promise me something one day, and the next day when I called back to check on it, I would talk to a different Rep and there would be no record of what happened the day before.

Also, their Reps would tell me things that made no sense and so I knew could not be true.

For instance, when one Express-Scripts Rep offered to arrange a 10-day supply of my prescription through my local pharmacy, and I mentioned that I would have to pay my usual copay for just a 10-day supply, the Rep told me that my local pharmacy would pro-rate my copay and I'd only have to pay part of it.

Through this entire process, if I were to check their website for the status of my shipment, Express-Scripts would post nothing to indicate that there was any problem with the shipment. To this day, 10/19, that shipment looks fine on their website, and I'm not one day closer to getting my medication. My doctor just had to fax them a new prescription! Why? I have NO idea!!!

Express Scripts, mailed to me at home 2 prescriptions without my authorization, request or approval. AARP membership #xxxxxxxx - They used that membership to ship those medications - They claimed that the doctor initiated the order; his office gave them the names, and the dosages of Atenolol & Diovan w/hctz - each 90 tablets $28.57 & 90 tablets $240.65.

I have requested the mailing labels to send the medications back to them, but they denied the request because they claim it is a legitimate authorized/approved medication and that I'm responsible to pay them. They are also threatening that if I return them via regular mail, they will send them back to me again and also they will tame me to collections for the $269.22.

I said to them that since I did not authorized and do not subscribe to their mail order company, I do not nor will I ever nor have I ever subscribe to their services that I'm not responsible. They insist that I owe them the money.

I have spoken with the doctor's office and they claim that they did not authorized any medication through Express Scripts.

The doctor's office knows that my coverage for health insurance, medications, etc. is through my employer' coverage, Aetna. The prescriptions mentioned above were already filled by my regular Aetna Mail order services. They have original prescriptions from the doctor with his signature and my authorization to charge the costs to my Visa on file with them.

Express Scripts, Angela & Tim, have mentioned having a written request faxed from the doctors office to them and refused to give me a copy of it. I think the whole issue is bogus and they have used some sort of dishonest approach to get the information and took it upon themselves to fill the priscriptions and mail them to me.

I have never given them my information; it is a surprise to me as to how they have a profile on me without having given all the data myself.

I know AARP has some information on me because I subscribe to their magazine and information network they provide to their members.

Without this medicine I will die.

Our company just moved to Great West health insurance who uses Express Scripts to fill mail order prescriptions. After being assured calendar year deductibles that had already been paid would carry over from the previous insurer, we learned that it was not true. Then when a prescription was ordered, instead of the cost being subtracted from the deductible, Express Scripts ignored the charge and the next prescription was billed at the full amount also instead of the copay amount. Numerous calls to Great West and Express Scripts resulted in conflicting statements and doublespeak. Express Scripts simply stole my money and now I am held hostage, because I have no way to mail order prescriptions from another company.

Prescription faxed on 4/2/07. When I started calling to check on order, according to pharmacy they never received it yet when I finally got to speak to a supervisor I was told they (pharmacy) faxed a verification of address to my physician. When I questioned why the pharmacy would do this when supposedly they had no record of prescription, supervisor became defensive.

My Physician ended up calling rx directly into pharmacy on 4/13/07, which I was told would process in 3-5 days. It is now the 25th and I still have no prescription. Again dealing with pharmacy reps and supervisor gets no where. Extremely poor customer service and quality of care. Filed complaints thru Express Scripts Patients Response Officer and my insurance co.

I have Cystic Fibrosis and I take 13 to 15 meds 4 times a day. My husband has 4. I had to take on Express Scripts Jan 2006 I had the hardest time getting my pills in my house. They have the worst customer service ever. It took me 3 months to get the meds in my house. They admitted to making mistakes after it was done. I have never had anything happen smoothly with Express Scripts, except for them taking my money. I went to the web site to renew my pill giving a correct amount of time to refill having them shipped here. No can't be done have to get new scripts. Do they tell you that no.

The web site says one refill. So I faxed the scripts nope not good enough. Have to have the doctors office fax them again. Then I talk to two managers one above the another and they still don't do what I asked. I wanted 11 of them sent over night at their expense $18. Did they do that NO of course not. They send 9 of them regular mail and 2 over night. I am holding my breath I don't run out of pills. May none of the employees never have an illness they need meds for.

If I don't have my drugs to keep me healthy I end up in the hospial for 10 days on intervenes antibiotics.

I have long-term prescriptions for several controlled substances (Ambien and Xanax). Express Scripts has made it nearly impossible for me to renew these prescriptions on a regular basis and maintain an uninterrupted supply of medication. My doctor typically writes a prescription for a 90 day supply and 3 refills, enough for year. But Express Scripts will only honor one refill. Then they require me to go back for another prescription. Furthermore, on at least three occasions when my doctor faxed a renewal prescription, Express Scripts claims they never received it. When I contacted them by phone today (2/28/07) they claim they never received the fax my doctor sent on 2/19 (I have copies of this fax to verify that it was indeed sent). Furthermore, the representative I spoke with told me that faxing prescriptions to them was not recommended, in spite of the fact that they recommend this on their website.

My sister in law and I have the same name, I am Jennifer B and she is Jenny B. We both use Express Scripts. We work at different places but both in the same town. She has received prescriptions from them with warnings about its interaction with a drug I take. Now I have a charge on my credit card for one of her prescriptions. I have been calling Express Scripts now for 2 months trying to get this charged reversed to no avail. They are ridiculous!

I changed jobs, and my new company uses Express Scripts to fill ongoing prescriptions. When my doctor sent a prescription for Cymbalta to Express Scripts, they did not ask whether it was a new prescription or an ongoing one -- it was new to them, but I have been on it for more than a year. Instead of Cymbalta, Express Scripts sent fluoxetine (generic Prozac). Since the generic name for Cymbalta is duloxetine, it was close enough that I did not catch the substitution until after I had taken two of the pills. No one called me to ask if this substitution would be OK. My doctor was called, but was given to understand that Express Scripts had communicated with me. The result was that I took an inappropriate psychoactive drug without properly tapering off the previous drug.

I became very weepy and irritable, and began having suicidal thoughts. I lost sleep and performed poorly at my job until I caught the error and the right medication was provided.

I had been taking a prescribed 10mg dosage of Lipitor for one month. Sent medical prescription for Lipitor 10mg dosage to Express Scripts from physician. They sent Zocor 20mg. for one month. Change was made without authorized contact to me BUT with separate letter stating why they denied request and lengthy statement of appeal process.

It necessitated my return to physician to obtain another prescription for Lipitor. I believe a Congressional review of the practices of Express Scripts and their income from Medicare should be investigated. Also the quality of pharmacists should be investigated.

Prescription came with lid off and medication capsules destroyed. Called express scripts and was told they would send a replacement and, with replacement, a fedx return label. Did not receive either. When I called back, I was told I needed to mail back damaged meds first. I pursued with pharmacist and was told I needed a brand new script. I was told express scripts would need to receive back original damaged meds, then they would request script from doctor, then replacement would be mailed. They stated there was no way to expedite. In their system, they have stated, patient returned prescription because generic. Nowhere in their records do they indicate the meds were damaged because the lid was never put on.

I asked that they correct records to state the reason for the return is damage. They stated records couldn't be changed. One of my early calls, CSR stated that I was not the first person that day to call because the lid was not put on, and meds were damaged.

Summary: 1. Lid was not put on meds. 2. CSRs do not know procedure for replacement 3. CSRs do not know written script is needed for C2 prescriptions. 4. FALSIFIED records 5. Unwilling or unable to correct records known to be false. 6. Still unresolved; still waiting for prescription.

i sent my 4 prescription medications and sent me only three. when i tried to check with them,, express script stated, we may not have received your priscription. after 10 minute of argument, they we will check into this matter. after two weeks no answer-- absolute negligence.

No response from getting prescriptions sent through mail until I called our Congressman office. Wife's blood sugar getting too high and not getting her or my prescriptions from a month ago from Express Scripts except for double talk.

Yes! Our blood pressure increases during stressful phone calls to them, for missing prescriptions and 3 times the extra cost at a local drug store for the actual prescription that we should have gotten from Express Scripts that we are already paying once for! We are retired and get an argument from them but no results untill I get mad enough to call Mississippi Congressman's office to complain. My blood pressure goes up. Is this part of their plan? (To try to cause strokes and actually causing high sugar and blood pressure readings) That my good doctor is trying to prevent!) My wife's sugar and mine are under care of this company that we are giving $175 a month to, so we can not get anything but an augment which is taking it's toll. We have to further spend MORE money at local drug stores and pay 3 times the price for our drug care that Express Scripts is GETTING PAID to provide through the US Mail. What a Crime! Larry King we need you!

I received a letter from Express Scripts on April 2rd stating that they would not dispense Protonix, it was not covered. Attached to the letter was my prescription dated Feb.23rd. Six weeks to tell me I wasn't going to get my meds. Since then I have mailed in a prescription for Previcid, they won't fill that one either. I've mailed 2 seperate scripts for Aciphex and their web site shows no information on either. The site also states that they will respond to emails within 24hrs. They do not respond in 24hrs or 24 days. They just don't respond. I'm a Nynex retiree and until this year had Medco, never a problem. I wasn't even told my plan was switched until I no longer could login to Medco's web site, called them and was told I was no longer a member.

I make the 40 minute call to help me with anything, logging on to do refills online, so I don't waste time on hold. Trying to get help for 6 months with this. still can't log in. rep are rude and not informed about pretty much anything and I just keep getting transfered to different people. If I go to a local pharmacy to fill meds I have to pay full price according to our plan so I really have no choice to call. It is really the elderly I am thinking about who can't navigate this system. I run a medical office and see this everyday.

I wait until i'm out of med to refill because i can't bear to make the call. I see elderly not getting meds at all because they can't use their horrible system.

I had ordered a foot cream Econizole Nitrate from Express Scripts through AARP Pharmacy Services in 2003; which I paid for by credit card. In 2005 Express Scripts sent me another bill stating that I had only paid for one order and that I still owed them for one order. I called the number given me and was told by Amanda (rep) first that I did owe Express Scripts; she went away from the phone and came back and said I did not owe them; she went away again and came back and said I might not owe them; she went away again and when she came back, she told me I did owe them.

Then she said if I were to pay them today by credit card they would call off the collection agency that they had sent after me for the amount of $71.05. Which I paid by the credit card I always used for these transactions and then called to dispute the charges with the Card company. The card company charged back that charge to Express Scripts in Dec of 2005. Shortly, after that I am again receiving billings for the amount of $71.05 from Express Scripts. Throughout all of this I have had contact with AARP member services to express my aggravation with Express Scripts and their obviously wrongful billing. NOTE, the only thing they have is one of their computerized bills and NO OTHER information.

I have been spending exorbitant amounts of time trying to deal with this situation and have found no resolution. Express Scripts is on auto pilot and Paz is not at the helm. As a Senior Citizen on a very limited income and one who retains ALL bills and info back to 1969, this situation has caused me to be more stressed; which is not good for one who is a diabetic.

In Dec of 2004, we received a prescription order from Express Scripts for a prescription my doctor had taken me off of in late November. The doctgor's office did not fax or call in an order to Express Scripts, which we verified with them upon receipt of the prescription package. This company mistakenly sent a prescription we did not order. We did not even open it, but sent it back to them.

We got the prescription back again with a note saying we still had to pay, and that the Health & Safety Act would not let them accept back dispensed medicine. We have been disputing the $80 order since Dec. 2004 with numerous phone calls and letters, but Express Scripts just ignores our complaints. They have recently sent this to collections. We have sent our documentation to sall parties involved, and have asked them to at least provide evidence that our doctor ordered the prescription, which he did not do since he took me off this prescription in Novemeber of 2004.

How do you fight a company that is in error but won't do anything about it? Our credit is impeccable and we have never been in collections. Does this not tell you that we are legitimate law-abiding citizens who do the right things, and pay our bills which are legitimate? This is completely wrong for a company to send a prescription not ordered, then do nothing about rectifying it. To me it appears like a scam. They figure we will eventually tire of the fight and give up and pay. We won't. We do not owe any amount for a prescription we did not order! Is there some agency we can contact to file further complaints against the unethical practices of this company? Because they are so very wrong, I would rather go to jail (whcih would be a great injustice) before I will pay them a cent for something that was not authorized or ordered.

This is over $80. But in principle, we cannot pay for something we did not order. The damage is in the fact that they will not listen to our complaints, and have sent it to collections. We have excellent credit, always pay our bills on time, and do not want this tainting our good standing. A company cannot just send an unauthorized order to someone's home and EXPECT payment, then send it to a collection agency, ignoring our pleas for some assistence in the matter, then start adding on interest as a threat to force payment. This is highly unethical!

I have had several bad experiences with Express Scripts service. My most recent has been an inability to get refills on prescriptions. Several times I've sent a prescription in that has 3 refills listed and they will fill it but list it as 0 refills. Then I start calling to try to get the refill quantity corrected. I spend 30 minutes on the phone each time and nothing ever happens. No one ever gets back to me as promised.

I make copies of the original prescriptions now as this has happened so frequently and email these to them and again nothing happens, no reply is ever received. Another problem I've just had is they've sent me a one month refill instead of a 3 month refill. Again, I've been on the phone & sent emails to their customer service with no response. They have charged me for the entire 3 months & the invoice listed the 3 month supply. I don't know what else to do to get service out of these people.. Am currently looking into Californias state law and complaints departments.

The latest prescription that I can't get refilled through them is for albuteral - a preventative for asthma. If my husband runs out of this, it will mean an emergency room trip for the next asthma attack. I guess we will have to go see the doc again to get a new script even though he just wrote a years supply prescription for us. As if the medical system wasn't painful enough without having to deal with incompetence at the pharmacy.

I was shorted 42 pills on my order of Lipitor and Express Scripts refused to make up the order forcing my doctor to give me samples so I did not have to incur the cost of additional medicine do to Express Scripts mistake. They have no complaint system.

The company my husband works for recommended this year we use Express Scripts mail order service to save money on our prescriptions. I signed up the family and recieved several orders from them. The last order I got had an error. Lipitor 10 mg. was delivered instead of 40 mg. I called the customer service # and was told they would research the problem which they did. They contacted me and said the script from the Dr. was for 10 mg, I would need to call the Dr. and have them fax a new script for the 40 mg. I asked the agent if they would take the pills back and I was told they would send a return envelope with the new script and I would be refunded.

The new script came, the return envelope did not. I called and asked that it be sent and was told by customer service rep Miranda they do not accept returns. I was then transferred to Supervisor Cindy F. (she does not give out her last name)Who informed me they did not fill the script in error and had no intention of refunding my money or taking the return. Now, had I been at a regular pharmacy and noticed the size of the pills to be wrong they would have fixed the problem and I would not be out $48.23.

A local pharmacy would have also called me to find out if the strength of the drug was changed by the Dr. I explained this to Cindy F who just said she was sorry there was nothing she was going to do. I told her a huge company that makes millions of dollars should take the loss to keep customers. She said to me why should we take the loss, we didn't fill the script in error, go to your Dr. and try to get the money from them. I think this is sad, this huge company could care less about me and my little $200.00 a month. The only thing I can do about it is not use them anymore and tell other people what happened.

$69.98 is the cost of 90 tabs of 40 mg Lipitor at 1 pill per day, at this rate therapy costs 0.78 cents per day. $48.23 is the cost of 90 tabs of 10 mg lipitor at 4 pills per day, at this rate therapy costs $2.14 per day, for 22 days. The actual loss is $29.92 ($1.36 difference in cost of the mg. times 22 days of therapy)

I ordered 3 prescriptions through Express Scripts in December and requested that they be sent to a temporary address over Christmas vacation. I never received the prescriptions. When I called Express Scripts after numerous attempts to reach a live person after being on old eternally, they told me they would cancel to order, no problem. I called back and attempted to order another order. They said they would send them. When I never recieved the 2nd order, I called and she told me I had an outstanding balance for the $210 prescriptions I never received in December. She told me it was out of her hands and gave me a Fed Ex tracking number to see if I could track the package that way.

When I called them they told me it was delivered in December to someone signing with the initials TAM. I have not idea who that is. I sent a letter explaining my situation and received no reply just numerous invoices for the missing prescriptions. When I called today and talked to a billing manager, she told me that I had 60 days to contact them about the missing prescriptions and that I did not. But I did contact them in February. In fact the initial person who answered the phone even said that there is a recorded conversation in their records that I called in February. But now they are saying that I did not contact them until April and there is nothing I can do about it.

I am probably going to be strong-armed into paying $210 or it will be negatively reported on my credit.

The current prenatal vitamin I'm taking was reformulated and Express Scripts (E-S) told me I'd need a new Rx for the vitamin. So far, it's been a 2 week process that has consisted of 4 emails, 4 phone calls to E-S and 3 phone calls to my doctor's office. I don't understand the problem, but they claim this process is supposed to be easy and it has been anything but. They have faxed my doctor Rx requests twice, and my doctor has sent them back. Yet, E-S still has nothing registered in their system. I also asked my doctor to call the pharmacy directly, and there still has been no registration of my Rx in their system.

In addition, this is not the first time I've had this exact same problem with E-S. The first time was 2 years ago. It was also filling a new Rx, where I had to mail in twice, and had my doctor fax in twice and call in once, the Rx to E-S before it was finally registered in their system. At this point, I've had it. Their customer service has been terrible, implying that there's nothing more they can do. The Rx isn't in their system. I'm getting no real support, service satisfaction or assistance from them. All I've received is there's nothing more we can do and you'll have to get a Rx from your doctor. There's been no acknowledgement so far of the 2 weeks of hassle I've gone through, or the fact that I've gotten Rx's from my doctor and had them sent in according to their easy steps and still nothing.

I've read other complaints regarding E-S concerning similar dissatisfaction and want to make people aware of the problem. Maybe then they'll realize that they're easy system isn't so easy and there are flaws that need to be addressed.

The Rx I'm waiting for is certainly not life threatening as some medications might be, however dealing with E-S has proven to be quite a hassle. Especially the implication that there's nothing they can do and somehow the problem must lie on my end, (with myself or with my doctor's office) is very frustrating. Certainly with the amount of problems I've had, there must be some sort of improvement that could be made on their end.

I ordered a refill of my Paxil prescription 2 weeks before my other one ran out. By 12 days later, this first order was not received; I spoke with a rep and she said a second would be delivered to my door. On the date the order was supposedly delivered to my dcoor, according to their tracking records, I was at home and received nothing. As a result of this error on their part, I stopped the Paxil too abruptly and had to see my doctor for the myriad symptoms I experienced. They were not pleasant symptoms as Paxil has a short half life, I understand. My doctor said I should have called her for another prescription sooner but I was awaiting the 2 orders from Express Scripts that never arrived! My VISA account was assessed $10 for the co-pay even though I never received the pills.

I have ordered drugs from this pharmacy for two years. I was under the impression that they would be much cheaper because Mutual Of Omaha (my medicare supplement) paid a portion of the cost. I ran out of Zocor and called pharmacies in my town. Much to my surprise, they were all cheaper. I was paying $350.47 for a 90 day supply. My local pharmacy sold me the same amount for $199.50. I have also obtained Paxil (Paroxetine) from Express Scripts for two years and find I can get a much better price at my local pharmacy. I feel ripped off.

Obviously I have spent much more in two years than was necessary, and I admit that is my consequence for not shopping around. However, it makes me extremely angry that Mutual of Omaha is willing to pay those inflated prices and then allow Express Scripts to pass on an inflated price to the consumer. Insurance companies seem willing to pay whatever the pharmacies demand and then our premiums continue to rise and drugs continue to go up. No wonder people are going to Mexico and Canada.

In November I called Express Scripts to refill a prescription on which my bottle said I had one refill. When I tried to order the prescription I was told there was no refill. I called Express Scripts and told them I should have a refill on file. After checking they admitted they had inadvertently deleted the refill that should have been on file. They stated they would contact my doctor and send the needed medication to me immediately. It is now December and I never received the prescription believing it was in the mail.

Today I called Express Scripts to be told that they had called the doctor twice and had not received a response. The result is I am completely without my diabetes medication. Should I go into a diabetic lapse I will hold your company responsible. I have explained to my family what has happened and what actions they should take. Even though I also hold my doctor responsible for not responding to you, your company was negligent in first deleting the refill order and should have been persistent until they got the needed prescription. Since I have been taking this medication consistently for two years with your company, they should have made arrangements for me to get an immediate temporary prescription. They never informed me that they were unable to get a response from my doctor. I find the irresponsibility of this company appalling.

Having been without my required medication I am at risk for repercussions due to my blood sugar not being kept under control.