Eckerd

There was no physical damange done to me. But my trust in this pharmacy is over. I've taken the pain med & it made me sleepy. When it didn't I just thought my pain was greater. I'm just concerned about my diabetic meds. Thanks for listening. Watch them, watch them well.

From having to continue with the Enbrel until I could find where to get Kinneret, I developed serious infections on bottoms of my feet.

I got my son's prescription filled there on 10-12-05,it was in the evening, he had been seen at a local E.R. for his wisdom teeth, the Dr. ordered 4 tablets of Loratab. His prescription # 3330260 dated 10-12-05, my son's name is Joseph Kazak, the lady mentioned earlier told us, my son was not covered under our MedPlus Pa. Insurance, which I new was crazy, cause we had just left the ER, where they checked my sons insurance for coverage, and it covered the ER 100%. I then paid the woman mentioned earlier the &8.99, plus tax, as we had a taxi waiting for us.

I called the pharmacy the next day, to see about reimbursement and the same woman, Sue, tells me you do not accept our insurance, whichI know is Bull. I then proceed to another pharmacy for an RX for my same son, and guess what, they call a my son's insurance co.,as did this Sue of yours, and bingo my son was still 100% covered, and we paid ZERO for that RX. Now, as you can imagine, I am furious, I am living on a fixed income, and I want our money reimbursed.

I made a complaint to management and he asked if this had been reported to Dr., by Eckerd or if higher up people were notified I stated I did not know I don't work for Eckerds. We did report this to the Dr for record, and have received paperwork from some insurance company and have not heard anything since.

On 04/29/05 I dropped a prescription off at Eckerd to have it filled. I intentionally returned four days later to pick up the medication because I have always had a problem with medication being ready within a reasonable time frame at this particular store. I was certain it would be ready so I entered the store at 7:00 PM to pick up the medication and leave in a timely manner to pick up my children after a full day of work and school. I entered the pharmnacy only to find the medication was not ready. I was initially told the script was lost. After the young lady continued to look for the script she said maybe they were out of the medication. I asked if anyone from the store had called to inform me they did not have the medication or if they had even ordered the medication? The young lady could not answer either question. After the script was found, I was told it would be just a few minutes.

Well, a few minutes was one hour later with no medication. I was standing right there in the store at the register and witnessed three people receive service at the drive thru while I was standing in the store. I left without the medication because I had given Eckerd more than enough time to provide a service in a timely manner. I have been a customer of Eckerd for the past 17 years for prescriptions for myself and my family and the service has gotten increasingly worse. I live 20 miles from the nearest Eckerd and the wait over the years at times with sick children have been to numerous to count and the latest incident made me realize that Eckerd, for whatever reason does not value my business so I intend to take my business elsewhere.

It caused my blood pressure to rise. I had to leave husband home alone while I drove those 15 miles and if I'd been held up by an accident, etc., I might not have gotten there by 1:55, and then would have had to wait at least 30 min., probably more.

I left work early to visit the docter about a sinus infection. I droped off my prescription at your store about 4:00 PM. My wife and I had a appointment to keep when we stopped back to get my prescription around 6:00 PM. When I went in to pick up there was one person at the pharmacy ahead of me. I stepped up and asked about it and was told it is ready but the pharmacist had to check it first. While I was talking to the cashier 3 more people showed up and the pharmacist started waiting on everyone that came in. So my complaint is I CAME IN AND DROPED MY PRESCRIPTION OFF 2 HOURS AHEAD OF TIME SO IT WOULD BE READY. IT WAS READY WHEN I GOT THERE BUT YOUR PHARMACIST DECIDED TO WAIT ON A TOTAL OF 5 PEOPLE THAT CAME IN AFTER ME SO I WAITED 25 MINUTES FOR A ORDER THAT WAS ALREADY DONE WHILE MY FAMILY WAITED OUT IN THE CAR.

I thought it was the courteous thing to do to exercise first come ,first serve. I took the treatment I got as a outright insult.

The only damage done was the waiting my family and I had to do for a order that was ready. As I said, I believe your pharmacist purposly ignorned my order. I plan to get my future prescriptions from Happy Harrys

My son was in Shands Childrens Hospital clinging to life, in fact the Doctors had told us he had days if not hours. They were desparately trying to enable him to come home to die. I live and work in Tallahassee, which is 2.5 hours from Shands. On 13 Febuary 2004, I got a call from the Front End Suprtelling me I needed to be in the store on the 14th, they needed double coverage, I needed to make a choice of being at work or being at the bedside of my dying thirteen year old son.

The choice was easy, except I was reminded that I need insurance and with my wife at the Hospital, we needed income. I returned to Tallahassee and the store the next day, very angry, but I was there, the acting managerleft immediately as she had a date for Valentine. My son, Jonathan, passed away the next week, 02/22/04. Of course I spoke out about the crappy people I work for, 18 stores in Tallahassee and yet they couldn't look for a single person to cover the last few days of my childs life.

So if you wonder why the customer service is sometimes poor, and the company was sold off. Its no wonder, with People with no heart, bad priorities. I hope this was an isolated incident of crappy people skills, but it will NEVER replace my stolen time with my Jonathan.

My son who is 13, has a condition called Eagles Barrett Syndrome and has been on medication all his life, because of this condition he will be having a double kidney transplant very soon. Last October his Renal Doctor started him on a new medication called cozzaar, the prescription was called in by the doctors nurse, so never before seeing this medication and the nurse telling me about the possible side effects, I gave it to him for 29 days (pretty much a whole month).

After about a week my son started complaining about chest pains, not being able to catch his breath, and a very sharp pain, like a knife going through his head, being that I had never seen this medication before and being told the side effects I figured this was just a reaction and eventually it would go away after he got used to it, after all I trusted my pharmacist as much as the doctor!

The day after Thanksgiving, I called the phamacy for his refill when my husband got home with it, he told me to look at it, it did'nt even resemble the first presciption! I called the pharmacist thinking that it might be a generic form of cozzarr only to be told that there is no generic form of it!! It turned out that what they gave him the month before was something called coreg!

I called the Renal doctor on call at Childrens hospital to see what the effects there could be for my son with his condition and all, well it turns out that I was told that coreg is not for anyone under the age of 18 nor had it ever been tested on anyone under 18!(Apparently it has now!!) They sent us for so much blood work and testing to check possible side effects, kidney damage, liver damage, etc..Thank God it all came out ok, they said he was very lucky, there was no damage that they could see.

I made the mistake of pointing out that she dispenced the wrong amount and questioned her about it. The next minute she is telling she has trouble with me every month. So, I think if she makes a mistake she will label you a drama queen. I would like to see Eckerds investigated by the FBI or the CIA and anyone else. I think they are crooks and need to be some house cleaning at the top!!!

Eckerds gets to charge more for a 30 day refill if they only do a 25 day prescrition. More money in Eckerds pockets.

A prescription was filled by Eckerds and upon arriving at home I found it was in capsule form which I am unable to take since I had surgery. I was told by the pharmacy personnel that I could not return it since it had left the store. The prescription was in foil packets and unopened by myself. I then called the regional office and spoke to the Regional Representative about the problem we had experienced and he said it was their policy not to accept a prescription back after it left the store but in this case he would contact the store and OK the return of this prescription, he then called me back to tell me that the particular prescription did not come in any other form but I could still return it and have it applied to another prescription I had. We then went to the store and was told that it could not be returned and no credit could be given me for this prescription, we told them that we had spoken with the Regional Representative Roy B at (336) 712-1323. The personnel at the store were told a different story from Mr. Beck, who back tracked his statement with me on the telephone and said that this could only be applied to a new prescription from my doctor for the same type of RX. If it is OK to get credit for one RX why not the other? We have used Eckerds for all of our family drugs but since switching to the #1023 Thruway Shopping Center Store we have had so many problems with wrong Rx's and different stories from different Pharmacies. This was the last straw we are pulling all our records and going to another drug store for all our Rx's.

I was given a prescription from the son's pediatrician for 60 grams of elidel cream. After my husband went to pick up the prescription, I noticed that we only received a 30 gram tube with a refill prescription for another 30 grams. Immediately I called Eckerd and the pharmacist there abruptly stated that 60 gram tubes no longer exist so they gave the next smaller size. My copay for this drug is $50, and I was angry that no one bothered to call me before the prescription was filled to inform me of this. Nor did anyone inform my husband at the time of pickup that we were only getting half the prescription.

That night I decided to check with my insurance company on drug dispensing policies. They said that 60 gram tubes do exist, and if the pharmacy does not carry the 60 gram size then they need to fill the prescription as ordered by the doctor, by combining two tubes. I also stopped by a CVS pharmacy to see if they carried 60 gram tubes. Low and behold, there were plenty stocked on the shelves.

At this point I am thouroughly aggravated with Eckerd pharmacy for not filling my prescription as ordered and for failing to inform me of any problem with filling it. Had they called me or told my husband before he paid for the prescription, we would have had the option of taking the prescription to CVS. I also would have had the option of getting a different prescription from the doctor, for a 100g tube, which my copay covers and is a size that Eckerd happens to carry.

The supervising pharmacist, Sima, was the third and equally unhelpful person I spoke to about my half-filled prescription. I feel the service at this pharmacy is seriously lacking, and I still feel compelled to stand by my principles and somehow correct this situation.

I dropped off my prescriptions at the pharmacy in Eckards and was told to pick them up in 2 hours. 4 hours later, I went back to pick up my prescriptions. The pharmacy was still very busy and I waited for them to finish up my order. I had prescriptions for cough medicine w/ codeine, Darvacet, an antibiotic and Guaifensin for congestion. The pharmacy filled my decongestant medication container with more Darvacet (so I had 2 prescriptions containing Darvacet and no decongestant). Luckily, I noticed the difference and returned the next day, which was just as busy as the day before. My complaints:

1.) Not paying attention to the filling of prescriptions, which could be the cause of a deadly mistake.

2.) Dispensing a narcotic in place of a decongestant.

3.) Obvious under-staffing and not enough qualified personnel.

4.) Total and complete lack of organization and process.

All 4 or 5 people behind the couter were, literally, running in circles and bumping into each other.

I have noticed this same situation in a close neighboring Eckards less than 5 miles away. Something needs to be done before a casualty takes place. What if the narcotic was given to a child or an elderly person.

A brand NEW store NOT ADA compliant. I am disabled. The drive thru 'pick up window' has a box that does NOT telescope like the banks do. This makes it impossible for me to pick up my meds. They will not assist me in any way.

Six weeks ago the same thing happened. I had to wait 2 1/2 hrs and one had to be ordered. WHY!!!

I had to pay a $7 copay which is more than the drug cost. I am not sure if my insurance paid the $1.99 difference that they would have been billed.

This could have had bad results as I am on, 600mg Ibuprophen, 100mg.Zoloft, 20mg Aciphex, 1.0mg Lorazepam, 0.5mg tenormin, and 12.5mg Meclizine. I am a cancer patient, have acid reflux, prolapsed mitral valve, depression and anxiety, oteoporosis and Rheumatoid arthritis. If I had never had Zoloft, I never would have questioned this.

I was supposed to recieve a muscle relaxer but instead I was given Diovan which is some king of diuretic water pill. I took one pill and have been sick feeling for 2 days so far. Diareah, Naseau, can't sleep. And I was told by the pharmasist yesterday not to take my muscle relaxer until these symptoms went away. They have not and I am still having pain from my muscle spasms.

I do not think it is right to let ASSISTANTS work in the pharmacy department. After taking my Zocor a few times I realized my medication was for a lesser dosage than I was supposed to take. It was an assistant that filled the prescription although a Pharmacist is supposed to double check it. That just does not happen all the time when they are too busy. I don't think anyone but a Pharmacist should fill prescriptions. They are very lucky nothing happened this time!!

For all of you that have complaints about Eckerd I suggest you contact the corporate office in Clearwater, Florida. I have been an employee for several years at my store and I can tell you that the things most of you are complaining about are not only your doctor's fault but also your own.

If you don't have the good sense to check your medication and ask questions about your medication and drug interactions then you are also to blame. We fill 400 prescriptions per day and we can't baby sit all of you

I called in a refill for cholesterol medicine on Sunday July 13 and went to pick it up ther next day and was told they were out of that medicine and they had ordered some for me to come the next day. I went up there the next day and it wasn't in yet. I was asked my phone number and they said they would call me when it came in. I never heard from anyone so I called today (July 20) and was told it still hadn't come in. I called another pharmacy to see if they had it and they did. I decided to call another Eckerd pharmacy to see if they had it and they did too. I thought maybe they were having problems getting that one certain pill ordered. They could have at least sent me to the other store but that option wasn't even offered. Last month I went for my blood pressure medicine and was told they were out. I didn't get those for two days. These are medicines I get every month and I always call it in two or three days ahead so I won't have to wait. I am changing stores after this.

There were no damages suffered from this. However, thank goodness it was a pill that I was use to taking and recognized that it was incorrect. I am a heart patient and it could have been a bad situation. Please have the pharmacy follow better guidelines so that it doesn't happen to someone else and have a fatal result. Thank you!!

Pain and frustration on our part.

I missed an extra hour of work to wait 45 minutes in Eckerds. It is not any better after work either, because I have waited as long at that time also. Maybe Eckerds needs to forget about all the junk they want to sell other than drugs and pay attention to hiring more pharmacists and clerks! That's not all a friend of my was given the wrong prescription one time and almost died.

Dear Consumers, over the past year, my local Eckerd Drug Store has filled my monthly perscription accureately 2 times over 12 months. I take Toprol, a blood pressure medication, the same dose, and same amount every month. The troubles began with long lines at the pharmacy with employees ignoring customers, conducting personal business, and speaking inapropriately about complaints in the presence of customers. My perscription should take a few hours to fill, but often it is days. I adapted my visits to Eckerd by coming during non-peak hours to conduct my business. Sadly, the customer service was still poor. My perscription has been lost and filled inacurately several times. Per a suggestion of the pharmacy, I attempted to call in my perscription using a touch tone service. Again, adjusting my needs to better suite the company. And again, they would get my perscription wrong. Wrong dose, wrong amount and sometimes even the wrong drug. During my long waits in line, I have witnessed on 2 occasions other customers being given the wrong medication and even an empty perscription bag.

I work as a Paramedic in an Emergency room and I always double check my medication before I leave Eckerd. Due to my health insurance, I must continue to utilize this company. My concern is for the elderly, and people outside of health care that may be unable to check their medications for errors. Who will be the advocate for those patients. In a continual effort to solve my problems with Eckerd, I have complained to the store manager, Pharmacy manager, regional and district manager. Eckerd's response was to send me a $25.00 gift certificate to the store. Is this to compensate my time? My gas? Or the assistance that I have offered to other customers checking the accuracy of thier own perscription fills.

Let's have some accountability.

On May 23rd, I made a doctors appointment to get my perscription refilled as the bottle indicated that there were no more refills, cost - $60.00. I had to pay for the new perscription of $36.00, due to the negligence of the parmacy to despense the correct amount of medication last month. In order to prove that I was not stockpiling blood pressure medication, I had to leave the pharmacy, to retrieve the old bottle of medication and return to the store. Obviously an unnessary trip. I did not appreciate this pharamists' attitude that I was wrong, by choosing Eckerds. I will move my perscriptions to Walgreens.

I have been cheated out of $12.11. And now I have to make another visit to the doctor, pay the cost of that, lose time at work and find another pharmacy less convient to my residence.

This meant that to refill the refills again, they would be dated April instead of March and not covered by Medicaid yet. It left me without these vital meds (I am also a cancer patient) for over a week and now going into the second week because I cannot afford to pay for them.

This meant that I was already a week without my medications, and now if they refilled the refills again, they would b e dated April, and not covered with my March medicaid. The emotional frustration is enormous and as I am still without the meds because I cannot pay for them, I don't yet know the physical damage. My rare cancer causes malignant hypertension, much depression.

My Medications are: Paxil, Wellbutrin SR, Diovan HCT, and Synthroid.

i now have a lapse in treatment. i have been on this therapy for 4 months. leangth of treatment is 1 year. now i have to start from the begining& IM NOT VERY HAPPY!!!!. i think displinary action should be taken of those involved. iwould like a phone call about the results. thank you,john hebler

3. Because the store could not access online to the Insurance Company they told me I had to pay full price for my prescription and then get reimbursed. I have a $7.00 co-pay.

I really feel first of all that your employees should be trained in how to address the customer when they have problems. Second I feel since I HAD been a customer for so long with the same insurance company they should have noted that. Lastly I did not feel they care about their customers and their feelings at all.

I didn't get my prescription (which I had called in just an hour and a half before, they could have told me the computer was down) since I wouldn't just pay the full price. Went to another pharmacy to get my prescriptions filled.

I purchased an elastic wrist band ($14.99) and was told if it was not what the dr. wanted I could return it with my receipt. I tried to return it and was told that since I wrote a check I could not return it for 5 days. I have been a customer at this Eckerd's for the past 10 years. I get all my family's prescriptions filled at this store and well as our other pharmacy items. I have NEVER written a bad check at this business.

If my business in no more valued than this I will take it across the street to Walgreen's. Lucy offered to credit my credit card. I don't understand why I couldn't have my money back. I do understand store policy but should have been informed when asked if I could return this item. As it is I made a wasted trip.

On Nov 15,2000 4:15PM I went to pick up my prescriptions that I ordered the previous Friday. I rang the call button for service. My sales slip given me was timed out at 5:28PM. Just about 45 min. There were two pharmicists chatting in the back (well, they had white coats on and were oblivious to any customers in or out of the store).

There were at least 5 customers inside the store and a line of at least 5 cars behind me. Only one clerk to wait on all of us, she apologized all over the place for the delay. I place this right on the management for neglect of service to the ten customers waiting for service. I am very disappointed in Eckerd's service. My parents and I spend a lot of money for drugs at Eckerd's pharmicy. It would be nice to get better service.,don't you think?

After I got the meds I remember that Eckerds had a "stock-up" sale on Coke products. I went in to get some. I wasn't really suprised to find the Diet Coke that I wanted was "temporarily" out of stock. And "check with us later" was the best answer I could get as to when they would have more.

Margaret should retain a personal injury attorney or complaint to the Florida agency that licenses pharmacists ... or both.

Eckerd mailed out a coupon for a $25 gift card with a new or transferred presciption. The girl at the counter took my coupon and old vial. There would be a wait so I went back the next day. The prescription was filled but there was no coupon. No one offered to look into it or help me. I refused the prescription and filled it at my usual pharmacy.

I have had trouble with various Eckerd locations on a variety of matters. NEVER again. I always give them another chance and I usually get burned. (pasport photos too small, not carrying the advertised merchandise, pharmacy drive-thru constantly inoperable, pharmacy errors, photo errors, etc.)