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Eckerd

Eckerd • Rx errors • Rx service • Gift cards • Pricing • ADA compliance • An insider's view

Eckerd is a fast-growing chain throughout the Southeast and Mid-Atlantic regions. Whether that's a good thing or not might be qustioned by the consumers we've heard from.

Mary of Tamaqua, PA November 13, 2008

this co. charges 42.00 dollars for an inhaler 1/2 the size of the albuterol inhaler i had before, 10 dollars more than wal-mart wich is still more than i can afford

it took i inhale off albuterol inhaler to instantly open my air ways ~ it takes 2 to notice a difference on the air pro and 4 to get the results of the albuterol

Linda of Drayden, MD March 24, 2008

On 3/16/08 my husband picked up my prescription refills. One was for Inderal LA 60mg. I took this from Saturday night thru Friday night. On Friday I realised that the capsules were not the correct color, rechecked everything and took the capsule. On Saurday morning I was still confused and took a capsule to another pharmacy for verification. It was in fact Inderal LA but instead of 60mg it was 160mgs. I then went to Eckerd Pharmacy where they gave me 2 months of the correct dosage and informed me that the the individual who had filled my prescriptions was no longer with the company.

There was no economic damage done and the physical damage is questionable at this time. What is damaged is my faith in the system, I was given a dosage that was over 2.5 time the required dosage, my husband was out of town for 3 days last week leaving me alone. Side effects -overlayed vision,cold to the point of putting socks on in bed, sweaters when up, sleeping less than 4 hours.

The indiviual is no longer employed there and I want to know how many more people have the wrong drug. They do not call the people whose prescription that this individual filled efilled to check and see if thiers are correct. My imagination is running wild, how many more like me are out there that do not know they have the wrong prescription. I feel there is something very wrong in that store. Before I left with my correct prescription an employee said to me that maybe I should see an attorney! That will make your hair stand up!

Joseph of Charlotte, NC July 6, 2007

I was treated extremely rudely and the staff were blatantly inconsiderate. They seemed bored as if they had nothing to do, although it took forever to get my sick wife's prescription together. I was not offered an explanation or any type of basic respect. This shouldn't be tolerated. Are they paid to treat people like this?

Tanya of Havelock, NC June 28, 2007

The security stickers that are placed on the products hides the directions and the ingredients and when you try to remove it, it takes the words right off the products.

Eugenia of Chapin, SC March 5, 2007

I chose Eckerd rather than drive to my usual drug store because I felt so ill. After I handed my card and prescription over to the counter person, she mentioned it would be thirty minutes. I almost asked for my presription back, but decided to leave it. I went to my car and sat 40 minutes. When I came back, no one knew anything about my prescription. They finally found it, but it definitely had not been filled.

I ended up waiting about 1 hour and 20 minutes to get my prescription and the people weren't very nice. Also, a lady known to the people at the back got in and out in 10 minutes while I was waiting. I guess you have to know someone.

On 1/14/05 our Dr. phoned in script for husband due to excessive vomiting. I called at 1:30 p.m. to ask if they'd rec'd call and was told yes, it'll be about 15 min, but remember we're closed for lunch from 2:00-2:30 I asked since when..I've heard nothing about it..seen nothing in local paper. About 1=1/2 mos. I was in there to pickup my monthly scripts 2 wks ago and it wasn't mentioned. She said if you can be here by 1:55, we can ring you out, otherwise sometime after 2:30. I got there at 1:45, checked front door for hours (nothing about lunch closure). Checked posted pharmacy hrs. next to register (nothing about lunch closure). I mentioned that to clerk and she said pharmacist works 12 hrs and needs time to eat I said You have more than one pharmacist. I overheard drive-thru customers being told about lunch closure and told that their scripts would not be ready until after 3:00. Something's wrong here...they want my business, they need to be open. I'm seriously considering moving all my scripts.

It caused my blood pressure to rise. I had to leave husband home alone while I drove those 15 miles and if I'd been held up by an accident, etc., I might not have gotten there by 1:55, and then would have had to wait at least 30 min., probably more.

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