Duane Reade

On Thursday January 19 2012, I parked my car in Duane Reade parking lot, went across to street at long Island Railroad to get metro card. When I came out to in Duane Reade pharmacy to pick up my med, to my surprise, I saw my car is being towed. I asked for the store manager; "why is my car being towed?" He said; "you were not shopping in the store and if you want your car back you need to pay up or follow it to Brooklyn!" I was force to pay $136.00 on the spot to get my car back.

This is very upsetting I could not sleep all night. My entire family, all my friends and I shop and this Duane Reade and still my car was being towed because I did not go and shop in the store first! This is really ridiculous. I will not be doing any business here anymore, neither will anybody that I know cause I don't want anybody else to be abused like I was, emotional distress is too much. I would like to be reimburse my $136.00 that I was forced to pay the tow truck to get my car back. I will be taking my hard work money to another pharmacy and tell everyone I know about this injustice behavior.

In the circular from 12/03/11 to 12/09/11, there clearly shows a Sony blu-ray DVD player for the advertised price of $39.99 Model BDP-S370. I went at approximately 12pm to the store in 58 E. Fordham Rd., Bronx, NY 10458 on 12/04/11 and the manager refused to honor the item and was very rude also. I wanted to purchase two of these DVD players. It is not an advertising error or at least there is no corrective notice about it. I felt cheated, lied to and verbally mistreated. It is not fair to me or other consumers to go through this kind of abuse or mistreatment. Thank you for helping me and whoever else has this problem.

I have made $205.00 worth of purchase at the 32nd street Broadway location and was told by the cashier that I would not be getting my points because the system is off line. When I asked how I could go about getting my points owed, he said he did not know but next time I may want to another drug store that has a working point's machine.

This Duane Reade store is located at 42-28 Main Street, flushing NV. 11/1/2011, I parked my car, went across street for restroom for about 3 minutes. When I got back, they tried to tow away my car and said they would not return unless I pay them 100 dollars at the spot. The reason is I didn't go in the store. Yes, for 3 minutes restroom. This store won't provide restroom for customers, in case you are asking why not go to store's restroom.

The terrible ordeal happened on Saturday, October 1, 2011. The incompetent workers at the Duane Reade on Flatbush Avenue filled my prescription under my daughter's information. When I got there, they were giving me the run around because they couldn't find my prescription. He also lied to me and told me that my insurance doesn't cover that eye drop.

I went back to my doctor and she checked her list of medicines that were covered by my insurance, and it was there! He also gave me a hard time when I tried to fill my other prescription! He wanted me to pay out of my pocket because it is over the counter. I had to explain to him that there is a difference and it is not over the counter. After that, he took it and told me that he was going to fill the prescription.

I stood there for almost an hour. I was so frustrated that I had to take back my prescription and go somewhere else! I strongly believe that this so-called pharmacist is a spiteful and disgusting person; the workers there are lax and lazy; and the relevant authorities should get involved in this matter!

I returned a container of vitamin B complex to Duane Reade. It was tampered through the use of alien kinetics. Aware this is against the law, I am reporting it to your agency to save lives, and to prevent life threatening and harassment-related assaults such as this from happening. Other unreported incidents have occurred and have been followed-up once the residual effects surfaced. It would save all of us should you be ahead of preventing this sort of assault from occurring beforehand. Thank you.

Nasty cashier who stated Duane read does not give cash back via debit purchase. She had no customer service skills, and obviously by her attitude is a racist. I do not shop in Duane Reade, and now I will never.

against the company.

I went to see the podiatrist on 5-17- 2011 because I am in pain. The doctor called the pharmacy for my prescription.at 2:45 pm so that I don't have to walk there because I am limping. When I got there at 7:15 pm., they said they never processed the prescription because the company pay is $70.00 They didn't even call me to inform me, but instead made their decision not to the Rx because of company payments. Then they have many excuses so that I will cancel it, but i never did because I can not walk there.

They are upset because. I am complaining about their efficiency and the way they deal with people. I spoke with the manager, but he himself is not listening to complaints and is siding with all the staff.

I went to Duane Reade 2 days ago to buy some stuff but the card machine didn't work. A worker said it happened because of rain. So I returned all my purchase and left there. The cashier said my card didn't go through. Next day, I was checking my transaction record at the bank and then I found out they charged $59.85 on my debit card. I went to the store right after the bank and asked them to refund it. The store manager told me to go back to the bank and asked them to print out the record on bank statement. Then they can refund right away. So I went back to the bank, they printed a sheet of "Transaction Detail" and put a stamp of the branch on it.

But the assistant manager didn't accept the paper. He even told me to wait for the bank statement coming in the end of this month saying why I cannot wait for it. The casher working the day before was there and she remembered me. She approved the charge was accidentally happened. But his attitude was very rude. He ignored me and treated me like I was asking him money. I went back to the bank again and asked them to print out the statement including wrong transaction. I'm going to Duane Reade again today, this time to talk to the manager. If they don't accept the statement, I'll be back to this site. I won't be back to the Duane Reade (196 3rd Avenue) again!

I went to Duane Reade to fill my prescription but the pharmacist gave me someone else's medicine to me. I took one pill right after I got home, however, when I take a closer look at the bottle, I realized that it was someone else's name on the bottle. I called the pharmacy immediately and lucky enough that person is having the same medicine as I but have double amount of dosage than my doctor described. This kind of mistake is unacceptable. If I weren't lucky, I would have taken a totally different pill.

I went into Duane Reade early this morning to see if there were any sales or specials on my way to work. I stopped by the cosmetics counter where there were skin care tubes and bottles and some were labeled "free samples". I put on a dot of cream. I walked to the back of the store and up behind me came the manager, who had a confrontational demeanor about him. I asked what the problem was and he said, "A lot of things have gone missing in the store" and that "You come in a lot and never buy anything" I told him that was very offensive since I actually do and have purchased many things from Duane Reade.

He insisted it was his job to do what he was doing. I told him if there was a problem with missing items, he should check the security tape, rather than harass customers. He also added that he thought I'd taken some of the "Free Samples". The entire communication was highly inappropriate and I felt attacked or accused for simply walking in the store and looking at the merchandise.

On many occasions I have had witnessed and have had personal encounters with the store manager being very rude to myself and others. On one occasion I was shopping and accidently dropped a glass bottle of vinegar and he told me to pick it up. There was glass everywhere and he sent me to the front to get paper towels from the cashier, she asked me for what and I told her that he wanted me to clean it. She was surprised that he would make such a demand from a customer and told me no, I'm the customer and I shouldn't pick up broken glass. I refused and he had a smirk as if he almost gotten away with getting me to clean up his store.

Today I had only a one hundred dollar bill and the cashier let out a big sigh and called the same manager to come up, so he can look at it because according to her , she is not allowed to accept big bills,he takes forever to come up and she is talking out loud making me feel like I did something wrong,in front of other customers. I told her that she was being very rude to me.He comes up, I hand him the bill and he takes his sweet time touching it holding it up to the light, his actions were in the lines of sarcasim so I knew what to expect already, he seemed to enjoy the customers watching him.

Other customers started to complain telling the same cashier that this was ridiculous and the manager took too long coming up to take care of something so simple, as I was leaving other customers were telling me to have a good day and smiling as if to make me feel better for what a mess they made of something as simple as checking a one hundred dollar bill. I have been a customer for years and use their pharmacy for all my family needs and the advice of their pharmicist. I am tired of how they treat me and others as if we don't matter. I was embarrased and very upset as how I was treated by these people in front of my child and all the customers behind me.

On May 28, 2010 I wanted to purchase Sudafed, which is a controlled substance drug requiring valid government Id. Ms Anna L-pharmacist at the Duane Read said that I needed an id with an address on it such as a driving license or state id to be able to purchase the drug as it is a controlled substance. I produced an alien resident card (green card) but she refused to accept it as it did not have an address on it! When I inquired where was the address requirement stipulated in the law she showed me the Duane read pharmacy register which had a column requiring the purchaser;s address.

274a.2(b)(1)(v)(A) and 74a.2(b)(1)(v)(B) of title 8, Code of Federal Regulations (as in effect on or after the date of the enactment of the Combat Methamphetamine Epidemic Act of 2005). Therefore there IS NO requirement for an id with an address on it!

I would like to complain about Ms L lack of law understanding and her treatment of customers. I had to wait for her to treat me rudely while my 3 months old baby was screaming impatiently in the stroller.

I picked up my prescription yesterday, which was supposed to be Clindamycin 1% for acne and when I got home and opened up the bag my prescription was in, I noticed that the box had a different name on it: Clobetasol Propionate gel 0.05%. I know there are many generic versions of certain prescriptions so I thought that's what is was perhaps but I wasn't sure so I looked online and it was nothing like Clindamycin 1% and they had given me the wrong prescription.

Luckily I thought to look online before using the wrong prescription all over my face! There wasn't any harm done to me as I took initiative and noticed that it was wrong but what I'm most concerned about is the fact that I walked home with the wrong prescription. What if this had happened to someone else and there were more severe consequences? Or what if I had put this gel all over my face and had a severe reaction? I understand human error but aren't prescriptions supposed to be double-checked before being given to patients? The consequences of giving someone the wrong prescription in some cases could be dire. Thanks for your help.

On 4/16/10, I visited the above mentioned Duane Reade location to drop off a prescription for my boss. I was told to return within an hour for the meds. When I returned, I was then told to return on Wednesday. When I returned on Wed, I was then told to return on Friday. After Friday, I was told to return Monday. On Monday, I was then told that I must pay 50n cents and go to another location for the meds. In total, I was sent to four locations. They bounced me around like a ball.

At the original above mentioned location, I returned and I asked to speak to the above mentioned manager, and I also asked for the prescription to be returned to me since my boss had already spent days without her prescribed meds. The employee at the above mentioned location sent me to several locations and none of them had the medication.

Also when I paid my last visit to the store and asked for the manager, she lied to me, treated me with little or no respect, and when I told her I would complain, she told me to do "whatever the ** I wanted to". It turns out that "Maria Christina", the manager, was present at the time that I was being treated this way and did nothing. The fact that she did nothing did not surprise me since on various locations I observed her giving others the same treatment that I was given on that date.

In conclusion my boss's physician ended up having to call Duane Reade where they referred him to yet another store where we finally received courteous service. Any help you can give us would be appreciated. My boss suffered many days without her meds and I was treated like less than a human being. I feel that the fact that I am a South American "Ecuadorian" played a toll on the service I received from Duane Reade employees.

I was at the front counter trying to get a refund on a few things I have purchased and the employees were taking extremely long to call for a manger. When the manager finally arrived (she came 15 minutes after I called), I was very frustrated and my frustration grew and she was indifferent and not very helpful. She spoke harshly as well as insulting my intelligence by being sarcastic. This took place around 5 PM.

I am currently receiving meds from this site and always have altercations with the pharmacy tech. Her name is unknown due to the staff not having name tags.

On 3/19/10, I was discharged from the hospital and went straight to Duane Reade to retrieve my meds @ 1:30 pm and was told to come back within one hour. I came in @ 6:30 and the meds were not ready. When I asked for my meds, she became belligerent and very rude and she verbally abused me. This was not once but many times she has done this. She told me to shut up and sit down. She put her hands in my face and was saying unpleasant remarks.

I made a complaint to management and was told that it would be taken care of. I even try calling Duane Reade's HQ and no one has returned my call. I am very disgusted with the service at this site and being a very ill person. I do not deserve this type of treatment for it is unethical and unprofessional for such a prestigious company.

I parked my car in the Duane Reade parking lot at 42-28 Main Street, Flushing, NY. I stood outside, waiting for a friend to enter the store with me, so we could shop together. She is Chinese and doesn't need and read English. I turned around to look at the parking lot, and in a matter of 3 minutes, my car was being towed away. The tow truck driver said I did not enter the store, so I was not a customer. It cost me $100.00 cash to get my car back off the tow truck. This is not the way to treat any one, especially a card-carrying loyal customer. I would like to be reimbursed the $100.00.

I was in DR and I was picking up a few items. The cashier was talking to a customer as I was passing. He did not have his DR card on him as he told her his wife had it. She told him to pick out a bag of chips or Doritos. (If you spend $20.00, they are free. I figured I would take a bag to check out as I thought I was close to $20.)

After being so nice to the customer before me, I was quite taken aback when I was made fun of. I bought two packages of canned soda and the small sticker they put at the end of the shelf stuck to one of my packages. The cashier made fun of me to the other cashier saying, "Look she takes the sale sign and all." I said it was stuck to the package. Then at the end of the sale, I told her I would like the chips if it came to $20.00. That was another laughing match. I told her that I liked to get a freebie when possible. I think she was way out of line even though she wanted to portray that she was just kidding around. I think she should have been as nice to me as she was to the customer who didn't have his DR card with him. She wasn't making fun of him.

Monday, January 18, 2010, I went to Duane Reade located at 86th St. and Lexington to pick up my prescription for Celexa 20mg 30tab. When I got home, the bottle contained 30 tabs of Lamictal 100mg. Tuesday, I went back to the pharmacy and told them about the mistake. I had 2 bottle of Lamictal which I hadn't picked up. When I checked the bottle, it contained 60 tabs of Celexa. I was told by the pharmacist that the new pharmacist had made errors before. The reason I hadn't picked up the Lamictal is because its cost was $70 compared to $8 for the Celexa. This was a serious mistake. Fortunately, both medications are being prescribed to me by my doctor. Duane Reade should be investigated.

Duane Reade has a sale policy where you can buy a sale items let's say 4 for $5.00, but if you buy any amount less than 4, you are charged a non sale price. In most stores, like supermarkets you get the sale price even if you buy one item. In today's economy, we are trying to be thrifty and may not be able to afford to pay for the 4 items to get the sale price. I feel this is a policy against the consumer.

this is the second time second time one of my Rx has been shorted. I got home and counted the pills and both times they were one pill short. The last time I complained when i went back for the refill they simply put on the refill order to recount. Now I'm thinking that must be a warning to the pharmisist to beware, this is a customer who counts the pills, make sure you give them the correct number of pills. But this time I went with a new Rx and I figured getting shorted wouldn't happen again, but sure enough when i got home, i only had 19 pills when i was suppose to get 20.

On 12/9/09 at around 12:40 am I went into the store to buy a few things and on my way out, I stopped by the entrance for a few minutes because it was raining, to look for my umbrella. Security came to me in a very threatening manner, almost in my face, telling me to get out of the store, that I had no business standing there. I explained to him that I was a customer and I just finished buying some things and I was looking for my umbrella. He continue harassing me and abusing me verbally. I spoke to the store manager but not satisfaction or apology was given. Again I was told to leave the store, if I had nothing else to buy.

An hour ago, around 1:30PM (11/17/09) I went into the DR store on Madison and 38th to get my rx which I orderd in advance. I always get what I need at this location since its close to my work. After I picked up my rx, and on my way out, saw new eyeliner and mascara that caught my eye and I stoped to test them out. There were testers on top shelve and I took few colors to try them on myself. Apparently, I had the store's security guard following me, because she came up behind me, scared me, and told me that "its agtainst the law to test this out, I can go to jail" I looked at her and told her that those are testers, she came up so close to me, she was breathing in my face and told me that "THERE ARE NO TESTERS IN THIS STORE, EVERYTHING YOU USE, YOU PAY FOR, AND FURTHERMORE THIS IS MY STORE I AM THE OWNER OF THIS DR". I said I want the store manager immediately. She kept following me, was loud and screamed on the whole store that I opened new merchandize and that she will call the police. I waS never that embarased in my life. I asked the manager how can he let her harrase customers like that, its pure harrasment and she had NO RIGHT to come near me, unless she thought I stole something, which she did not!! I will not stand by and get embarased and harrased by the security guard, while the manager stands looking at her with a scarred look on his face.

I suffered distress and embarassment from being stopped for no reason. I also missed my bus to New Jersey because of the guards holding me there. I ended up getting home very late. I would like to take legal action against the store.

I purchase a money order at Duane Reade on October 23,2009. Accidentally, on a rainy the money order got glued to an enevlope that was in my purse. I went to Duane Reade because tats where I purchase it and I told the manager what happen. She told me that Duane Reade only print money orders not cash it. As instruct by the manager, I went to money gram to cash it and they said it was impossible.

I shopped at that store one night, and the clerk charged my card twice telling me it did not go through ,I ended up using the store's ATM to get 100 cash to pay it. Later I found out those two charge had gone through, but that was after a weekend vocation which I lost my debit card. After I got the new card, I went to the store with recipt, but they did not apologize, especially Soni , the manager, instead of apologize, he questioned me many things as if I was lying to trick him or want to get money from him. I was very angry and he just said " I could not found the transaction.so I can't do anything about it."

He asked me to come back to the store everyday , it didn't help much. I was tired and streesed out, I said I want to complain, they promised to refund to me, but I only got one charge back, they asked me to come back next day, I went there, soni asked a guy to give me refund, which now I came back home and checked, it was not there, I viewed my online banking for two days, it was not there, I guess I just have to go back to the store again, I am so tired, so tired, how can they turned something look like it's my fault ,and during whole process, none of them apologize to me, they seems to accuse me to be the one who create trouble for them.

i was in the store with my two children my four year old ran down the isle to get her brother and the next thing u know she slipped and banged her head. The floor was wet there was no caution signs and i then noticed that the cleaning people where mopping the floorand buffing them. I ran to my child the duane reade worker grabed her off the floor and said to me oh we are closing i said why r there no caution signs he said they r closing again and noone should be in the store

he then started to tell me its my fault and i went tot he front and requested a manager i wanted a accident report the manager first of all had no idea what or how to do that and gave me some report not signed with no info but it clearly stated that due to the fact that there were no caution signs the child slipped and fell and bumped her head noone got me an ice npack noone did anything but look at me like i was crazy her doctor would not see my child cause it had no insurance info from duane reade.

so now my child still has a bu,p on her head and i went back to duane read to get that report sign not only did they change the report but they took mine original away and tried telling me she was not suppose to give me that report and i said no i want my original back and signed so she signed it and i requested to insuranse info and did not get anything so i am now complaining please let me know what to do or if i can get their info to take my child to the doctor.

I am so tired of buying expired products at this Duane Reade. Candies, snacks, over the county medicines such as thermaflu, Tylenol cold etc. I think that the people that work at duane reade are fully aware of this. I saw a few boxes of 6 month old expired candies (nips) that were on sale. Instead of throwing them away, they put them on sale so that people will buy them!

I went in with a perscription of 20 mg of Adderoll (Amphetamine Salt Combo) The new bottle the gave me says 20MG but the pills inside are a different color and they say 30MG.

In my case I can just break the pill I am only worried for others who pick up perscripion for the first time and do not know what the pill is supposed to look like.

This seems like an extraordinarily dangerous mistake.

I spend a good amount of money in Duane Reade weekly, and I was insulted today when I was accused of stealing cough drops. I hadn't been aware that I was being followed until I walked out of the store without purchasing anything because I didn't want to miss my train. I was almost at my train when I was approached by a heavy set male (an associate a Duane Reade). He said to me "I noticed that you picked up a pack of cough drops and didn't pay for them, can you show me where you put them?"

I was shocked because I shop at that particular Duane Reade all the time. I told the man that I had placed the cough drops on a self because they were priced too high and I had to catch my train. He proceeded to insist on looking in my bag. Then he says to me "I'm going to let you go because you have to catch your train." It was very unprofessional behavior. Why would anyone steal cough drops?

first attempt with helen was prior to the weekend . she said she called insurance co has no record of it. went again today to refill a painkiller necessary for daily activity agin advised last wek it would be due. nothing was filled nor was the insurance contacted. apparantly reapeatedly asking offers some trouble for this woman as she then told the pharmacy tech she was going to spitefully extend my wait period and obviously my pain because i annoy her

contacted the insurance company directly and adjuster has legally 48 hrs to respond a follow up would be nice by my caring apponted pharmacist should she actually be committed to her job. if this doesn't come though due to her lack of concern for patients i can't fathom where i might stand

Manager refused to show me the refund policy when asked. I wanted to return a merchandise and was refused.

I spent $20 on cosmetic products that I cannot use.

Has been charging 4.39 a gallon for milk in NYC where the legal limit is less then 4 dollars each month. I've been buying milk there for months and on average a gallon a week. It addes up.

lost of money and profits for the company

It is very difficult for senior citizens to do their shopping without a cart to put their belongings into.

Problem: false advertising.

I was overcharged

I was in the Pharmacy of the DR and was having a problem with my prescription. The was taking long as I thought it would and I had my 4 year old daughter with me. I asked an employee by the name of Bridgette may I please take my daughter to the bathroom. I explained my situation about me being there for a while at the pharmacy and she told me ,very nasty, that the bathroom is not for the public.

I understand fully well that the bathroom was not for t he public but it was an emergency. I asked her what was i to do, let her urinate in the middle of the floor. Again, very nasty, she said the bathroom is not for the public. I ask a couple of people for the complaint number and a young man finally let me take my daughter to the bathroom. My issue is if i was able to take my daughter to the bathroom then, what was the problem before? I was so very upset when I left the DR and it took me a while to get myself together. I felt very humiliated.

the consequences was a feeling of humiliation and anger. I am a easygoing person and I will not let this one slide

I was just kicked out of a Duane Reade store! I walked in, my backpack beeped, and I was approached by a security person named Joseph Enice. He spoke to me in what could be called jibberish, to the extent that I could understand some of the words he was using but they made no sense put together. I was surprised my this because, as a professor, I work with many adult students who have strong accents or a weak ability to speak English. In any event, after several attempts at understanding him, with my repeated explanation that I did not understand what he was saying, and with him raising his voice to the point of yelling at me, I attempted to clear up the situation by walking back to the door and passing my bag through the sensors to recreate the beep.

The guard continued to speak in words that made no sense, and continued yelling, which made me feel very scared and threatened. I genuinely could not understand what was happening and what he wanted and lifted my bag to him so that he could search through it, which he did not do. I continued to repeat that I didn't understand what he was saying. He didn't attempt to find someone who could understand the both of us. Instead, of all a sudden he became very lucid and said You can't understand what I say? Go 'till you don't beep. What did this mean? I had never ever in my life been kicked out of a public business for no reason.

I asked for a manager, who was also of no help except to explain that the guard was doing his job. The guard kept yelling at me in a way that NO ONE has and I asked the manager to mediate before I called someone else (the police) to mediate. Still, no one attempted to search my bag, which I had already willingly offered. None of it made sense but, not knowing what to do, I left. Feeling horribly shaken and alarmed, I returned to obtain their names and am confused about what do about this situation.

The economic damage is, of course, that I do not have the benefit of sales offered by Duane Reade on that day. I stopped shopping and came home because I felt so shaken and skared. I also feel very humiliated and confused. Is it OK to be denied admittance to a business for no apparent reason?

I was appalled the way I was treated at Duane Reade located at 405 Lexington Ave and 42nd St I was threaten both verbally and physically by the store manager named Eric and his assistant on January 22nd at about 3:15 p.m.

I entered the store to ask for a refund on the roll of film I purchased on December 31st from the store located at 1 Penn Plaza. The box was opened but was not used. The cashier walked away to the back to ask for store manger if I can return it. She came back with a replay that since it was opened and purchased last year I cannot return it. I can only exchange it. I asked if I can speak to the store manager since the receipt clearly states refunds require a receipt which I have. She pointed me to the back where his office was.

I went to his office and asked why I cannot get a refund since I have my receipt. He said he cannot because it was opened. I reasoned with him that no where in the receipt that states you cannot take it back on opened box item. We went back and forth on the reasoning. In the mist of it, he blurred out that I should watch my mouth since my voice was raised a bit, but in no way a shouting volume. I was offended.

I asked for his name and phone number of the corporate office to file my complaint. In the mist of him writing down the information, I took my phone out to take his picture to send along with my complaint. He went ballistic and threatens to call the police to come and arrest me. He tore the information he was about to give me to pieces. I started walking but his assistant grabbed my arm and held me hostage. Eric started to threaten me several times by saying that I was to get by ass whipping for taking his picture. He threatened to take me outside in the snow and cold to harm me. I was horrified and feared for me life.

Even after I apologized for taking his picture and deleted it, he was still threaten my life and his assistant was still holding me back against by will. After several more minutes of enduring his threat, he finally let me go without a refund.

I left the store fearful for my life. I thought he was going to hurt me and left me out in the cold.

No one should have been treated the way I was treated. Managers should have been trained properly to handle customer complaints instead of threatening peoples lives.

I have written a letter to the President at the corporate office about his incident. The address and phone numder there are:
Attn: Mr. Anthony Cuti, President
Duane Reade Inc.
440 Ninth Avenue
New York, NY 10001

(212) 273-5700

On 4/24/03 I went into Duane Reade Drug Store to buy some milk...The milk had expired on 4/23/03...I didn't buy it...I went back today (4/25/03) thinking surely they had received a new supply of milk, but they had not received any new milk...The milk still in their case was still dated 4/23/03...I approached the manager and she didn't seem concerned that the milk expired 2 days ago, only to say she was off yesterday...Duane Reade has become a danger to ones health...

Another time...I watched the pharmacist count out pills using their hands...As a nurse I know this is not the way to handle medications...When I asked her about that, her reply was that she had just washed her hands...It seems no one in the Duane Reade store is trained properly...They hire the cheapest help they can find and along with this the less educated...

The Duane Reade Drug store needs to be sited by the health department for the way they sell undated milk and unsanitary way they handle counting medications.

Thank you, Beverly Burk

On January 29,2003. I bought a carton of Pall Mall cigarettes for my mother. I asked for filtered cigarettes. I was given non-filtered cigarettes. When I got home and gave them to my mother she said that they were not filtered. I tried to return to store but manager said they were not transferable after leaving the store. I feel this is not fair because I did ask for filtered cigarettes and the person you had working at this branch made the mistake. My mother cannot smoke these cigareets due to the fact they ar not filter. Therefore, Now she has lost alot of money due to a mistake one of your employees made.

My mother is a 70 year old woman, with an income only from S.S. which is not much. Please advise if there is anything that can be done to correct this situation. Thanking you in advance for your help.

My mother is a 70 year old woman who has a nervous condition and needs to smoke her cigarettes. She does not have a big income and not being able to exchange these cigarettes would be a financial burden to her not to mention the stress she will have due to the fact that these cigarettes will be lost due to an error not made by me but your employeee. As I explained above this was an error on your empolyees part I feel that we should be able to have these exchanged for filtered cigarettes.

On Friday, September 22, 2000 at approximately 12:30pm I entered the Duane Reade located at 224 West 57th Street in Manhattan. I had two prescriptions to be filled: tylenol 3 w/codiene and Meprobamate. I was in dire need of Meprobamate. I got the prescriptions and went back to my office.

I took the prescription and AFTERwards, I looked at it. I discovered that it was the wrong drug. I called the pharmacy and was told to come back. I brought the container with me. The manager, Ram, and I went to speak with the pharmacist, Wajdi. He said that he had filled the prescription.

I informed him that he gave me the wrong drug. I was in need of taking the right one BUT now had to wait four hours because the drugs can not be taken together. I was already in need and now had to suffer for four more hours. The pharmacist, Wajdi, in front of the manager was completely cavalier and nonchalant about the entire ordeal including the mental anguish it caused me.

He attempted to suggest that I switched the drugs. I went back to my office and got the other prescription and brought it into the manager, Ram. I was appalled, nervous and extremely worried over what took place.

Afterwards I got in touch with the district manager, who was of little help. Evidently Duane Reade does not understand the ramifications of a pharmacist giving out the wrong prescription. This is completely unacceptable even unfathomable behavior and before I file a $25 million dollar lawsuit against Duane Reade, I would appreciate any help, guidance or assitance that you can give me.

Legal action sounds good to us.

Luckily, I did not try the toothpaste. I would not want to risk it. The economic loss is $5.98, plus the loss of the rebate. However, my main concern, promoting a rebate that is not valid and second, selling expired toothpaste.