CVS Prescription Service

My complaint is about our local CVS pharmacy here in Spring Valley, New York, Rockland County. I have several medications which need refills and one being a high blood pressure medication. A lot of the time they have automatic refills and I get a call from someone at the pharmacy asking me to pick up the medication, but when I get there they tell me there is nothing on file. Other times I am asked thru an automated service to refill the prescriptions. When I do I get a confirmation call the next day and when I go still no record of any medication. I have also brought in scripts from the doctor, dropped it off and told to come back in an hour. A pharmacist then tells me are you sure you have something to pick up there is nothing on file. I then tell them how nothing on file is when I brought it in myself and handed it to one of you guys.

I think this incompetence can lead to someone getting really sick, especially if I come to get my blood pressure meds and my blood pressure goes through the roof because I'm dealing with stupid people. This weekend I got an automated message that my prescription was ready for pick up. So I go through the drive thru and some girl asks for my info and I give her my DOB. She then asks me about my son named Raymond also. Ok? I gave my DOB, not his. Why ask me about him? Then she tells me what they all tell me: "There is nothing on file." I ask how is that possible if I got an automated message for the last 2 days telling me to come get my meds.

I get ready to drive off and tell this girl that this is ridiculous and it's not the first time that this happens. She gets real nasty and tells me, "It's not my fault, I wasn't the one who called you." So then I tell her I'm a customer and I happen to be upset and she doesn't have to get stupid with me. She then tells me, "I ain't getting stupid with you, you are getting stupid with yourself." I think someone needs to check in on this CVS pharmacy because it's not being run right. We have to deal with long lines inside and at the drive thru. And then I have to deal with people who want to have attitudes. The address there is CVS Pharmacy 274 Old Nyack Turnpike Spring Valley, NY 10977.

My drugs (liquid) came in the mail today from CVS and it was frozen solid. They offered to send them again in the mail. I pointed out that it is really cold here and they would just freeze again. That's all they could do. Avoid this company if you can.

I dropped off my prescription on 1/24/2012 at 5:00 PM, and was told I could pick it up on 1/25/2013 at 3:30. When I arrived to pick it up, I was told that they did not have it, and that it had been "misplaced".

I am not happy at all. I was told to contact you you guys, before I get attorney and contact 6 and 12 TV station to get this problem taken care of first. I been with you guys for many years. This is the first time that I was treated so bad. I had my prescription fill that was find. Then after few days gone by, I noticed I saw one of my other same prescription for 120 in the same kind and size brown bottle. My new one said 180 that I knew, so counted out. There was only 120. on top it all, I've been sick with cold and flu. So I called the office where I get my meds.

I spoke to the gal on the phone and told I had some missing, so she told me to bring the bottle and the pills in. I paid for the pills so I kept the pills at home. You can't have that many pills in the car in case I would get stop. So I told the bottle in to the gal that fill it. She was very rude. Treated me like a 6 year old. She said she need the pills to and for what it clearly stated on the bottle, what kind and how many ans it only holds 120. You can't put 180 that bottle then she said did I take them all. That was it. I left the place. I tried to write a letter but too hard to do due to being piss off. My name is Donny **. My number is **.

Today, I had to pick up some prescriptions at my local CVS (Blakeslee Pa) and while I was there, I asked about a prescription. I forgot to order and so proceeded to order only to be told that I would have to get a new script because I was in another state and ordered my husband's meds and I was allowed one transfer. Well, lo and behold to my stupid brain, I was under the impression that at CVS you can get a script filled anywhere and I could go back to my own pharmacy and continue where I left off before going away. And I also was told (that because of my stupidity again) that we would have to get a new script again.

So yes, I am very angry that the public is being lied to and I don't appreciate this treatment. I also was not under the impression when I ordered my script in Antioch Illinois that I was making a transfer. I thought it would be as if I was in Pa and just getting the script. Boy was I ever misled. I really like CVS and don't wish to leave but this situation might not leave me any choice. Plus some of the help is not like it used to be. Not very pleasant and helpful. Don't act like they want to be there and not enough help and keep you waiting.

So if someone could explain your policy to me better that would be good. Otherwise hi ho hi ho I will be off to another drug store. Thank you. UGH.

My prescription ran out so the pharmacy called the doctor for renewal. I went to pick up prescription and CVS denied saying it had to be pre-authorized before they would cover this medication that I have been using for four years. I called CVS and they gave me a number for the doctor to call and will be sending paper work to be completed by me to obtain the insurance rate. What is with this company? The doctor's office authorized the renewal. What more do they need? I will be moving all prescriptions from CVS to Walgreens and will never step into a CVS store ever again. They lost a good customer.

While waiting for a late prescription, I decided to get some supplies which included insulin syringes. I am a diabetic without insurance and have purchased my prescriptions and supplies with cash or credit card for years. When asking for the supplies, I was told that they do not sell syringes. I have, in fact, purchased them from the CVS Pharmacy in Westlake, CA. I explained this to the pharmacist (Julie) and staff member (Hillary). I assumed that they misunderstood me when telling me that they would not sell me insulin syringes.

I asked again, but this time (Hillary) asked to see my diabetic card, as if some card that says that I'm diabetic would be sufficient to purchase syringes. To prove my point, I then went to another CVS pharmacy store # 9575 and was able to purchase my syringes and Coumadin within minutes. The pharmacist (Tommy) from store # 9575 explained that it was a non-prescription item and could be purchased over the counter at any pharmacy. I was able to do this from store # 9575 without insurance, insults, embarrassment, or a diabetic card.

I was calling an ND transferring my mother's prescription from the CVS on 87th and Cicero to the one on 103rd and Pulaski. I spoke to a girl named Mandy in your pharmacy department. I was trying to get information from her and my mother's doctor when I had my son call to see if the doctor had called to get the prescription sooner for my mother "due to a cracked back". She is in excruciating pain. When I had my son call after me a couple hours later, she (Mandy in pharmacy on 103rd Pulaski) proceeded to say rudely, "As I already told your mother now, I will tell you they are not ready to be filled". When all we were trying to do was tell her that the doctor was going to have them filled sooner for her.

The service at 87th and Cicero is impeccable as are the employees the friendliest and warmest people in pharmacy and throughout the store. I am on a first name basis with all from the manager Bill to his employees such as Anthony, Jim, Greg and Laura in the pharmacy. Wonderful people. The store on 103rd and Pulaski needs to have their people be a bit more courteous and patient with customers. Mandy at 103rd needs to listen before she speaks and as we are all taught, "think before you speak" because when you do not hear what people are saying and continue as she did to argue with me and my son, I found her rude and obnoxious. I have been with the CVS at 87th forever and in order to get my mother's medicine at midnight, I had to transfer to 103rd street and speak to the rude employee Mandy.

I am my mother's caregiver and we were in the process of getting her prescriptions transferred from Walgreens to CVS. One of the medications was an inhaler and mother has Medicare and Tricare to cover the co-payments. When I tried to get the inhaler from CVS, the pharmacist was trying to charge me $40 co-payment. Her statement was that since mother had Medicare Part D, Tricare or Express Scripts would not cover the $40. She insisted I call Exp. Scr. or Tricare to straighten this out.

I did and they said that CVS inserted the wrong code for the inhaler and to call them for correction. I went back to CVS and told the same Pharmacist, with Tricare's special phone number for pharmacies. The Pharmacist told that they had their own numbers and said such inhaler was too soon for mother to receive. So, I went back to Walgreens and they had no problem filling any inhaler that needed to be refilled. The staff at CVS were very rude, incompetent and are not a doctor's tool of life.

Pharmacist refused to fill out valid prescription. Pharmacist and other staff in the pharmacy were not professional and were rude. They did not fill out valid prescription and they did not contact prescribing doctor to clarify the order. They requested MD to re-write Rx and mail it, causing delay in treatment. This caused emotional and physical suffering of the patient. It caused patient to miss necessary medication.

CVS staff is very rude, and apparently, they're understaffed. They make constant errors and whenever I even try to speak at the drive through, they literally slam the window in my face and ignore me. After many years, they are so unaware with me as a patient that if my doctor makes the slightest error, they make it into a major conflict and refuse to fill my prescriptions when any other professional pharmacy that knows me and my medications easily would have simply noticed any minor error. Thus, averting total confusion and causing my insurance to refuse filling my prescriptions.

They also lie, and numerous times, tell me that my prescription will be ready and then refuse to fill it when I come in for it. This has caused me great pain and emotional stress. The communication between them and my doctor and insurance carrier is horrible. If they weren't so rude and communicated with me and my doctor there would never have been so many refusals causing my doctor to have to call in another and another as well as making me seem as if I am somehow attempting to be deceitful. Yet I have never once done anything improper. I feel as though I am being treated as if a liar who is always trying to fill my prescriptions early which only makes me look bad to my insurance as well as other CVS staff and customers. There is no excuse, when I cannot go one day without taking such medications, but they totally do not care at all and this has only gotten worse and worse. They are headed for a major lawsuit as apparently they're reputation both in my state and nationwide is worse than any other pharmacy hands down. There are far more complaints about them involving potentially life-threatening situations or otherwise than any other pharmacy coast to coast. Something has gone seriously wrong with CVS.

On August 31, 1984, I was in a motorcycle accident that severed my 3rd, 5th & 7th cranial nerves. From this, I got Diabetes Insiptus. I have been taking Desmopressin Acetate every day to prevent dehydration. I have had problems with this pharmacy from the second visit. I spoke with the pharmacist about this problem, he said there was a shortage on my medicine. He was unable to get me full refills and may not be able to get my medicine at all and to try other pharmacies.

I was a former M&M Drug client. M& M sold to CVS. I allowed all of my prescriptions to be transferred. The first problem I encountered was a much slower service time. Second, I received another Mary Hall's medication. I had left the pharmacy, not being asked to verify DOB, age, address, or any identifying factors. When I got home realizing it was not my heart medication, I immediately returned to the pharmacy, and discussed the incident with the pharmacist, and discussed the dangers of dispensing the wrong medicine. I work for the local health department, hold a masters degree, and have 17 years of health care experience.

I asked about policies and procedures for continuing education, and performance improvement. Third incident, I had an automated call from the pharmacy, there was no message, so I called to see why, as I was not aware of any medication needing refills. The person answering the phone stated "people kill me!" What kind of customer service is that? We work in health care to service patients/clients, not to disrespect them! The patient always comes first! The patient always comes first. I spoke with John, who was my pharmacist when it was M&M Drug, and told him about the incidents.

This company obviously works their pharmacy employees to death. I sat in the waiting area for 40 minutes. After I waited 15 minutes in line to drop off my prescription and was told it was a 30 minute wait. The time I spent waiting, I observed how understaffed this place is. They really need to hire more help because there were only 2 people working in the pharmacy and they were Swamped and needed at least 4 employees to handle the amount of customers/prescriptions coming in and out of there. In the hour, I spent observing the way things happened. I feel sorry for anyone who works at CVS. I can bet the company is under staffing and cutting hours which is making it impossible for them to do their job.

Poor service: The prescription was transferred from Weiss Pharmacy on Thursday, December 8. The doctor was called on Friday, December 9. The prescription was still not ready at 5 pm Saturday, December 10. Excuse: "It has been a bad week. We have many prescriptions still not filled from yesterday. Can you wait another hour?" CVS Caremark will not pay for my prescription unless I use CVS. This is wrong. I would never use this poor service if I did not have to. I am seriously considering paying out of pocket to avoid dealing with CVS.

On Dec. 7, 2011, I tried to drop off prescription at three locations but computers were not working so no prescriptions could be filled. On Dec. 8. ,2011, I dropped off a prescription at 6069 Highway 6 at 2:35. I returned in an hour to find out not all the prescriptions could be filled. The pharmacist said she would fax to another location (9101 highway 6n). I drove to this location, arrived around 3:30 and nothing had been faxed. At 4pm, I was told it would take an hour. There are four pharmacies at this location. It was only eye drops. I'm going back to Walgreens. The store # is 3190.

I went early in the day and left my prescription for a medical procedure the following day. Upon arrival, the pharmacist told me that they did not have what I needed. I needed to begin taking the medication as a preparation for the procedure. The pharmacist was rude and screamed at my face. My complained was for them to have called me prior to let me know that they did not have the medication. When I asked for a person in charge of the pharmacy, they were unable to provide me the information. In addition, they have called my residence that a prescription is ready for pick up in the name of another person. They have not been able to follow up with my concern. Someone was using my address and possibly my insurance.

On Sunday, November 27, I waited almost 20 minutes to drop off my prescription at CVS. This store has decent employees but the habitual delays are a ridiculous abuse of the market. This store takes advantage of the lack of market competition.

At one time, the Rx had to be old as it was not working. I have never had this Rx not work. This is a different brand that CVS uses. I was told it was a pain level problem and to take it up with my doctor. At another time, when I picked up my Rx and got home, the bottle size was not like the others with the normal count. So when I counted them, I found out that I was short with 40 pills. I called and was told that they counted them three times to ensure an accurate count so I had to be wrong.

This is not the first time I have had a bad experience with the CVS pharmacy in Kyle TX. It seems as though I am not the only one after reading numerous emails from various clients. My problem always revolves around my refill request for pain medication due to an injury in my back. For some reason, you never get the same answer from the people that work there. Tonight, I made yet another trip to CVS pharmacy after being told on 11/18/2011 that my medication would be ready for pickup today and the gentleman and I even discussed the times. When I get there, Rebecca tells me that "it's too early to have this filled" to which I explained the situation. I was referred to another doctor by my surgeon and he gave me specific instructions on medicine to take. I already had this type of medicine but he advised me to discontinue use and begin with the fresh script. He even went as far as to have a print out of the instructions to which I showed to the gentleman working on the 18th.

Rebecca then talks to me like I am trying to "pull one over on me" and tries to explain to me what my directions are on the script. I told her that I am aware but what she doesn't understand is every time I get conflicting stories it takes time out of my day to come to the store only to be told a different story. She responded with a "that's your problem" attitude and when I asked her what the number to her corporate office would be so I could lodge a complaint she told me that she was new and was not sure what the number was. I hope this gets to someone that will look at it b/c at this point I am fine with paying more for my medication to get treated like the normal tax paying citizen that I am.

Julie **, a pharmacist tech at CVS Pharmacy at 157 Robinson Street in Binghamton took it upon herself to cancel out my prescription. When I tried to call my script in, I was first told by a Jackie that my script was expired. I "said no, it is not expired". Does not expire until 4/7/12. So then she says please hold! Then Jackie tells me my script was cancelled out/deactivated by this Julie **. So I told her I wanted to ask her why she cancelled my script. You cannot play Dr. and do that. That is not your job. So she told me "oh well she's not here, you will have to call tomorrow". I told her no! I need my script today! Who the ** do these pharmacists think they are? They try to be something they are not. They get too involved in there jobs! They are not a Dr. They count pills!. They cannot cancel scripts that are wrote by a certified Dr. But wait it gets better!

So I waited a day and called CVS. I spoke to the Julie ** and now she says "why is my name in this and I did not deactivate your script"! I said, well "Jackie said you did". Then I am put on hold! So then she says "it was a computer glitch." I said are you kidding me! I told her I am contacting corporate headquarters cuz this is not right! You are passing the buck! Point is I went without my script and no one had the right to cancel out my legal script! This mistake could cost me my life! They do not even care what this could of done? Something needs to be done and there is need to be a full investigation'. Why did this happen? This cannot happen again! Are they on drugs on phone or what?

They are rated as the worst and most unkind so I called pharmacist. I walked in to have my prescription refill after waiting, he said "your insurance doesn't want to pay for your medication". I asked him why he said, "I have to call them". Then I insisted to know what was going on since I never had a problem before, he printed out a rejection sheet and said read it! I called the insurance company, they said he had the supply day wrong in his system and he refused to fix it, or talk to me. Then he went to the back and start laughing with his Caucasian co-worker. I think when you come to a pharmacy you should be talk to respectfully and not make fun of. I am a state worker and I treat people with manners. He cannot just treat people unkindly. I refuse to ever use CVS pharmacy in my life. Thanks to someone who is probably miserable at his job.

I received horrible customer service from Ms. **. She was chewing and popping gum while assisting me with my refill. Ms. ** snatched my prescription from me, as well as ignored my questions and concerns about my refill status. Ms. ** called my doctor, with regard to the refill, and told me that he wanted me to return to his office to receive free samples.

Once back at my doctor's office, I asked him if he had the samples for me. Dr. ** informed me that he never told Ms. ** about any free samples. and that she had a horrible attitude with him over the phone. I didn't want to return to the same CVS due to the stress Ms. ** caused previously, but I had no other choice because it was imperative I receive my medication ASAP.

When I returned to CVS, I was assisted by a pharmacist by the first name of Rosalinda. Rosalinda's customer care was excellent, and I commend her charismatic service. If it wasn't for Rosalinda I wouldn't return to Carson CVS.

I am on the Texas medication assistance program and was assigned to (I did not choose) CVS Pharmacy to get my medication. I am hiv+ and must take atripla everyday before bed as prescribed. I always call it in a week in advance as they have to fax a form to the state. Well, over the time I have had to get my med here. there has been 5 possibly more instances when it was not ready, and I had to wait to get it. Not being able to take it until they do get it. This last time was the final straw, I called to have it filled (again speaking to an associate as I know they must fax a form), well, I waited the week & called to see if it was ready. It was not.

In fact, they informed me that their fax machine was broken the day I called it in. Now, here it is day 5 without my medication. I called today, they said it was there, & again when I arrived they said it wasn't there. I need my pill to stay healthy. I worry so much being positive that if I get worse, I wonder if it is because of the days I can not take my pills due to CVS' incompetence.

Then to top it all off, they blame the state! Saying it is not their fault, it is not their, when it is their fault. -At fault for knowing full well that their fax was broken. -Not telling me the fax was broken -At fault for not doing their job properly -Knowing I always call a full week in advance as I know it must be ordered and shipped. So, I don't have to miss days of my medication -And grossly at fault for not rectifying the situation every time it does happen (such as providing me medication to get me by until they finally do their job right and get my prescription bottle in). I am at wits end & do not know who to contact to get this situation handled properly.

I have been with CVS Pharmacy for many years. My husband is unemployed, no medical insurance, etc. Now disabled, diabetic and on dialysis (still no insurance), I went to get a couple scripts filled. The price was outrageous; triple from what I got for one at Walmart. How can that be? They are maybe 1-1/2 miles apart. The insulin is very expensive and other meds are ridiculous compared to Walmart. I don't understand how CVS can do this! Can you explain it?

My son is on ADHD meds and all of CVS systems went down. The tech (CVS Chattanooga TN. Hwy 58) said, "You can't get these tonight, we have others in front of you". I asked her to call the 24hr location in Hixson, TN to see if they have the medication. She said that they're down too, and then she added, "We have the meds you just can't keep yours until in the morning." I think that's wrong! This medication can only be written when all previous meds are gone.

When I got home I called the 24hr CVS (Hixson, TN) and they said that their system is up and have been for awhile. I asked if they could just transfer the prescription because my child needs his meds for school, they said, "By tomorrow, we can't get to have form in hand to fill." I understand why this is in place; however, it's wrong! CVS Chattanooga has the form and they could have just scanned it from there. My son would have his meds for school. I am very disappointed in their service. My rate for my overall experience is zero but the computer won't let me file my complaint, if I don't at least give 1 star. I am very sad! My experience was not a 1 star it was 0.

About a week ago, we had trouble getting Enbrel filled and being given the right charge, as the person didn't understand the right way to charge this (although we had been getting from CVS for about 4 years). This caused a return trip (about 10 miles) to get the prescription at the correct price. Today, Oct. 20, 2011, my husband went to pickup another prescription for levothyroxin. It had been submitted 2 days before. But when my husband went to get it, he was told I wasn't due until sometime in November for this prescription. I called and they found the error (on their part). This requires another 10 mile trip to pick this up. Neither time were we given an apology for these errors by CVS personnel. If this continues, I will have no choice but to remove all prescriptions from CVS.

I am shocked and extremely disappointed to be writing this letter to you today. For more than 20 years, I have been a loyal CVS customer and have never experienced such horrible customer service in my life.

My mother, a diabetic who has received daily insulin injections for over 5 years was recently charged over $300 for her 3-month supply of insulin, which had previously cost much less. This, I was told, was due to the fact that they could not bill two insurance companies. After speaking with both her primary insurance carrier Empire Blue Cross Blue Shield (Caremark) as well as her secondary medicare part D SilverScript, we were told that this should have never happened and that CVS should bill Caremark as the primary and SilverScript as the secondary. Due to the absolute medical necessity of her insulin, we were forced to pay the $300 hoping the issue would be resolved the following month.

On October 6, 2011, we went to CVS to pick up the same prescription for insulin in which we were told the same price would have to be paid. We explained that we had spoken with both insurance carriers and both had explicitly stated that there would be absolutely no problem in SilverScript being billed as the secondary insurance. I spoke to a Christine who said she would call the insurance companies to resolve the error.

October 7, 2011, Aubrey called to tell us that there was nothing CVS could do and the computer would not allow the transaction, specifically, she cannot bill two separate insurances. Again, we explained what was relayed to us by Blue Cross Blue Shield and SilverScript. I was told there was nothing CVS could do, they did not allow the transaction, which I know now is absolutely false. Had I not been diligent enough to question this statement and to make further inquiry, I would have been stuck having to pay $300 every 3 months. I can't help but to feel sorry for the poor and elderly people who can no longer be as diligent as I was and would have just accepted that as the truth.

Once again, I called SilverScript and they advised me that there was absolutely no reason whatsoever why CVS could not bill Blue Cross Blue Shield as the primary and SilverScript as secondary. He gave me his name and a phone number to give to CVS pharmacy if there were any problems.

When I called back, I asked to speak with Aubrey. I was told that she had left for the day. While speaking with the young man who answered the phone, I could here a woman in the background angrily demanding, "Tell them there is nothing we can do!" The young man placed me on hold and the pharmacist Paulette ** picked up the call. After going over the story again, I once again tried to explain that I was repeatedly told that there should be absolutely no problem in processing this transaction. I attempted to give Paulette the name and number I was advised by SilverScript to give to the pharmacy at which point I was abruptly interrupted by her stating, "I have already spent too much time on this. I've neglected my duties for 2 hours to try and get this resolved. I won't spend any more time on this."

When asked to speak with a manager, I was told that the manager would not be in until after the weekend. (Note: This call took place at 5:30 pm, Friday, October 7)

I tried to state the absolute importance of this matter as my mother is an insulin dependent diabetic and only had enough insulin to last her until the morning. After practically begging for her to take down the name and phone number of the rep from SilverScript, Paulette reluctantly accepted, then rudely and harshly stated, "I'll have someone call if I have time," and hung up.

At this point, I am extremely angry and stressed beyond my limit. Not only are the employees at this CVS seem to be incompetent, but now they are being extremely rude and have given up on getting this issue resolved. So, I made the decision that I will no longer be using CVS for any of my prescriptions or future shopping whatsoever!

I decided to call Walgreens. I spoke with an extremely helpful and caring Pharmacy Manager by the name of Brandon. I explained the situation to Brandon who stated he would call me right back after researching if they would be able to fill the prescription as needed. I received a call back in 15 minutes stating that it is all set. Walgreens is ready to process the prescription through both insurers without a problem. All that was needed was for the prescription to be transferred to Walgreens.

After speaking with Caremark, it was determined that the type of prescription coverage that we have does not allow us to fill prescriptions anywhere but CVS! So I've finally found a pharmacy that will fill the prescription the correct way. However, CVS/Caremark and Blue Cross Blue Shield have setup a form of monopoly over my prescription coverage, which means the only place that I can fill this prescription is with the rude pharmacist who supposedly spent over 2 hours with no resolution as opposed to the extremely helpful Brandon from Walgreens who figured out the problem in less than 15 minutes.

Ultimately, the situation has been resolved with CVS in one of the most unbelievable and ironic ways imaginable; Brandon from Walgreens happily offered to call CVS and instruct them on how to process the transaction correctly. Paulette's terrible customer service would propel the irony even further one last time as she then instructed Brandon from Walgreens to let us know that our prescription will be ready for pick up in an hour.

On numerous occasion, the pharmacist at CVS refused to fill prescription because the doctor is more than two counties away (not a law). You try to fill near your doctor, you live too far away or have none. Then, they'll refill for someone behind you for the same drug. I should find one because these pharmacists discriminate against people taking Oxycodone. I have two back surgeries and because of these issues they have, in Florida they make up their own laws.

I know someone who lives 5 county away. His CVS pharmacist said that's not a law. Then the pharmacist who does fill it wants to charge 5 or 6 dollars a pill. I can get 50 people to attest for the same behavior. I am starting a class action lawsuit against CVS and Walgreens. You fight for your country or live in a dictatorship. If you are a lawyer looking for a suit or have a complaint, send me an email.

My husband took my script in to be filled. He was told it would be a few hours as the pharmacist was on a conference call. Whoever heard of having a pharmacy open if there is no pharmacist to fill scripts? I know this is a complaint that will be filed in the round basket and will be discussed as a big joke. However, when Walmart is built just a few blocks from us, the joke will be on you! But again what the ** do you care if a patient needs their medicines?

I went there to drop off prescriptions and to have others refilled. The pharmacy representative first said she could not look up my refills without the name of the prescriptions. Then she handed my prescription for Adderall back to me and stated they didn't have it. There was no explanation on when they might get it. I asked when it would come in. She said she didn't know. I then said if she could keep the prescription and I will check back. She then said no and it won't be until next month when we might get it. Someone was on maternity leave and it wouldn't be ordered until they returned. She said I would have to drive to another CVS because she also could not help me with that either. The nearest stores would be an hour drive from where I am.

I must be very stupid because I keep going back to CVS store #5665 in Chattanooga, TN. Today, for a prescription that only costs $11.99, I was suddenly being charged $71! I went back in (since I went through the drive-through) and was told by the girl at the counter that I would have to call my insurance company. I said, "So, you can't look in the computer and tell me anything?" She said no and walked away. As I went back to my car, I turned around, went back there and got a refund. I looked at my account online when I got home, and someone got a different script for 90 days on the same medicine and entered it. I never ordered anything else, and there was a script for my $11.99 price tag still available. I have no idea what these people are doing, but I have had it. This isn't the first time that this has happened.

I left a prescription to be filled. They lost the prescription. This has happened numerous times. It is for my MS. This prescription was for Medrol and the last one was for Copaxone. The last time, the prescription was located in the trash after days of looking for it.

I went into the store to see about making a partial payment on my script but they said no. I called the pharmacy later on that night, they said it was too early to fill. Then the second call, I called to see how much it would be. They said they were already given to someone else. It wasn't myself or my daughter who went to pick it up, and there was a specific order that we are the only two to ever pick my meds up. I never informed them to let anyone else pick them up so when I talked to the tech, she told me to make a police report which I will but I'm afraid to leave the house and I need my meds.

Refilling a prescription for Chantix I was told they were out and I asked to be given some to get me through til I could get a complete prescription. The price I paid for 26 days was a little more than what I paid for a full 90 day prescription and when I asked why...I was told "supply and demand" It is not right that the prices for prescriptions depend on who is buying and who is not!

I went in to have my presciptions filled and I've been waiting over two hours I even went home to cook dinner came back to the store and my presciption was still not ready. I will never bring my prescription to any CVS Pharmacy again. It is a disgrace to have to wait this long to this long to wait for any prescription this could have been a life or death situation.

On August 1, 2011 at 9:04 p.m., I called the store inquiring about a micro trimmer I had seen advertised on TV. I had the unfortunate displeasure of speaking with Ms. Lucy **. I asked if they had any in stock. "We don't have that, alright! Alright? **," she snarled over the phone. When I asked her name, she hung up.

I called three more times only to be put on hold for almost five minutes and passed over to someone else. Finally, I reached someone who gave me the name Lucy **. Never in all my years of living in the neighborhood have I encountered someone so rude. I would very much like to see this employee removed from the store or at least suspended. Otherwise, I will be relentless in seeing that she never works in a pharmacy again.

On July 9, my brother took my elderly mother to the local CVS where she always gets her prescription. We use this pharmacy because it's the closest one as she's not able to travel much. Usually, what ends up happening more often than not is that this one particular pharmacist gives her an especially hard time in filling out her prescription.

My brother was told by a one pharmacist that the prescription couldn't be filled out until July 10, which is the next day.

The next day, I took my mother again to the pharmacy. She presented the prescription, and again, that one particular pharmacist stepped in and refused to fill our prescription and turned us away. This constantly happens with only that one pharmacist. She always has a satisfied smirk on her face as she turns us away.

I went in to pick up a prescription and was told I couldn't pick it up because a pharmacist was not there. The prescription was filled and was waiting for me to pick it up. I had to wait for the pharmacist to return. The pharmacist returned, but there was no communication between him or a member of the staff or me about my prescription. I was told that there was a law against my picking up my prescription from a pharmacy when a pharmacist is not in the pharmacy. Please name the law that restricts my freedom to pick up a prescription.

I handed my long term Rx's to the person at my Local CVS Pharmacy and had them filled because if I mail them in they seem to have problems later in the transfer of information among themselves. Now, when it is time for refills, I put an order in for refills of those long terms Rx's, online because they remind me to, and say on their web site that they are available. When I make the trip to pick them up, only three of the ten are ready, with the explanation that they have faxed my doctor, I suppose to see if they can fill the refills already available. This is not the first time; it is some form of incompetence every time.

I went in the pharmacy on January 28th 2011 to fill prescriptions. I waited in line and there was one other person ahead of me. I stepped to the side of that person and asked Maxine if I needed to have my photo I.D or to have my insurance card out if it would be needed. Maxine had a very nasty attitude towards me; she started saying very disrespectful things to me which made me react the same way towards her. She called the manager and when the manager came, I told him what happened. We talked for several minutes about the situation and he said he understand; he told Maxine to fill my prescription. While she is filling my prescription, she and Jodyanne are calling me names and saying very disrespectful things about me. I got my prescription and left.

I just walked in the store and I did not do anything to her for her to treat me the way she did. She must have been angry already about something else and took her anger out on me. It seems that every time I walk in the pharmacy, I witness Maxine treating a customer with a very disrespectful attitude. I have come back to the store on several occasions since January 28th to fill prescriptions and also to shop.

I came in the store on February 28th and the pharmacy continuously called me to tell me that my prescription was ready to be picked up. I came in the store and once she noticed it was me, she and Jodyanne began to talk about me right in front of me and other customers. Then Jodyanne tells me that I don't have any prescriptions to pick up. I told her that I just spoke to her about an hour ago and she told me to come in and pick up my prescriptions and that it will be ready. Now, they both acted as if they had no idea of what I was talking about. After going back and forth for a few minutes, she finally filled my prescription.

I came in the store today, March 9th, to pick up a prescription. I just left from my doctor's office and walked in the store, waited in line, and as soon as I get to the counter, Maxine calls Jodyanne and tells her that she doesn't want to deal with me. She took the other customer while she takes me. Maxine walks away and Jodyanne comes over. I gave her my prescription and she looks at it, types something in the computer, and then tells me that she is not going to fill my prescription. Jodyanne says that it was in and it would take fifteen minutes to fill it, if she wanted to. I told her to call her manager. Sam, the manager, came and I told him what happened. He said that he can't make her fill my prescription and advised me to go to another pharmacy.

From that point, I told them all that I would report them and I hope that they get fired for the way they treat their customers. They should be more professional than that.

I have really bad high blood pressure. My heart is enlarged and I have other problems with my heart that are being tested now and they have caused me emotional, physical and mental stress that can cause further damage to my heart. My pressure is very elevated and I may have to be hospitalized if I cannot get it stabilized.

I have been dealing with this store for 9 years and have multiple prescriptions there. This will change. The pharmacist was extremely rude today when I complained that the time to submit a subscription even though I was second in line. There were four other people standing around in the pharmacy department. When I asked about this, the "visiting" pharmacist was very insulting, which had been untypical of the previous staff.

Also to buy a tube of toothpaste in this store, you have to call a clerk (of which there are very few at a busy time) to unlock a cabinet. I will take my prescriptions to another pharmacy. This store on York Road is popular since it is in walking distance of Loyola University. But as a faculty member at the University, I will urge fellow faculty and students not to use this pharmacy. I know that with 4100 stores, you probably don't care about customer complaints unless they will involve lawsuits. I just want to mention this anyway.

I stopped by on 02/12/2011 at 5:40pm to have four prescriptions filled for my infant son that had just got out of hospital for RSV and pneumonia. I was told by pharmacy employee that they closed at 6pm and did not have time to fill these but could have these the next morning. These prescriptions were needed for my child's breathing and so could not wait until the next morning.

We went to the drive-through window to purchase three prescriptions for my daughter. One of the prescriptions causes my daughter severe diarrhea; therefore, we had to purchase a very expensive probiotic to help ease the diarrhea. Rebecca informed us that there was a child's form of Florastor, as well as an adult version. When we asked for the child version, we were told that they were out of stock and would have to order it. So, we asked the dosage difference between the child and adult.

We were informed by Rebecca that she couldn't tell us "off the top of her head!" I wasn't asking for her to inform me "off the top of her head," but rather check her records in the computer that provides pharmaceutical information. However, she had no interest in helping us. I guess that she would rather see a six-year old girl suffer. This is the worst customer service I have ever dealt with. We normally go to CVS further east but we were dining near the Centereach store and I never had an experience like this in Selden.

It has taken six weeks and multiple phone calls to both the pharmacy and the doctors involved to get seven RXs moved from Walgreens and be filled. It appears customer service is not the top priority. Specifically, I have attempted since Wednesday January 12, 2011, to have three prescriptions filled. I have twice called the doctor prescribing, the pharmacy three times, including a call to the manager of the store. Finally, I did receive a call saying the medicine would be ready this afternoon. This seems to be unacceptable.

CVS called me to say that my wife's prescriptions would not be covered because their system would not accept the claim. I called Blue Cross and corrected the issue with them and had the service desk at Blue Cross call the pharmacy while I was holding. They gave CVS all the information to process the claim and CVS did not follow through with resubmittal of the claim.

When I went to pick up the prescription, they told me that they tried again and they were denied again. CVS did not resubmit because there was only one submission made that day not twice like the tried to tell me. They were just to lazy to put it through again. And when I explained that my wife need the medication because the withdrawal from it was severe and asked the manager to act on it quickly. He replied that he could not help me in the way I required. I had to move the prescription to another local pharmacy to have it filled quickly. Also the manager was a pharmacist and he did not know anything about a common drug Effexor so they cannot be the top of the class there.

Every time I've had an increase in medication dosage, the same pharmacist treats me like a drug addict and refuses to believe that the prescription is legit. She has rudely asked me multiple times what my diagnosis is, while complaining that my dosage is too high. She's not friendly and has refused to fill my prescription before because she wanted the script filled out a particular way that my doctor said that have never been asked for before and I have never seen required before. Because of this, I have had to return to my doctor's office multiple times, leading to missed hours at work as well as physical strain.

I only go to CVS, due to the fact I am disabled. I have many prescription and this store is open 7 days a week 24 hrs a day. I have an eye doctor as I have glaucoma. I have a Pain management/Anesthesiologist due to disc in cervical, thoracic & lumbar (my entire back and hips). I get steroids injected in my neck or lower back every month for years now. I have a primary doctor for other meds. necessary for muscle spasm's,anxiety, insomnia, arthritis, etc.

Yes I do have to take a lot of medications. I have had to for 8 yrs now since my first injury in 2002 which disabled me. Since I moved to Apollo, FL Beach from Brandon, FL 1 1/2 yrs ago I have tried to move over all of my Rx needs to this store. The pharmacy is constantly very disorganized, a few people are very nice, out of their way nice, the others not so much. They treat you horribly.

Recently I had a new Rx from my pain management doctor that I handed to them. They told me it was not covered by medicare without looking it up or calling the phone numbers readily available to them. They just did not want to make the effort. This was on a Saturday. I called my pain management doctor, who only puts you on a phone log and you never get a call back. The pharmacy would not help (keep in mind I have called my Rx prescriber with medicare again today & this medication does not need a prior authorization). I did not mention that I also got no help with some new glaucoma eye drops that without which I can and will go blind.

Finally the doctor's office called me back and asked my Rx number. I only know and carry my medicare card which should be sufficient. So the doctor's office did not call the pharmacy; they asked that I call them and have pharmacy call the doctor's office. It seems no one cares to do their job and these are professionals.

So I told the pharmacist you are most welcome to give them my medicare Rx provider info. (important fact: a pharmacy is not regulated by any HEPPA laws. They can tell any doctor any meds you are or have taken) Which is what this pharmacist did, she told the office mgr of docs office everything but my underwear size, not requested. Her only job was to get a prior authorization for this med by this doctor. She took it upon herself to tell the doc's office that I had been given a different narcotic by my primary doctor. I had recently had 800 lbs fall on my knee all the way down to my foot, so she treated me for that. The pharmacist could not know this info. Well,this ended up in my doctor's office manager calling me and telling me, that any and all Rx's were now suspended. He would do the 2 thousanddollar a month steroid injections but for me to get my meds from my primary doctor.

This has effected my integrity. I now have a "Suspension" on my medical records, that I will take the x-ray prescription to him on my next appointment which is tomorrow and try to get this off my medical records. I am a responsible 52 year old that has responsibly taken medication for 8 years. I am allowed to go to my primary doctor and be treated for an emergency. Also I was hospitalized for another accident, a fall, the doctor had not idea about that medication I was given. I presume the singing pharmacist was not privy to my hospital records.

Thank goodness I had some different medications already filled as you cannot just stop any medication I am on. This could have resulted in seizures as it has been over ten days since the singing pharmacist got me suspended. I am amazed at the length that people will go to, to cause problems in your life when they are neither responsible to do so or have all of the information to make a decision like this.

I have contacted CVS headquarters in regards to this matter. They felt it necessary to pass this problem to management. At least they seem to be taking it seriously. There is no way to make up for the way I did feel by being suspended or treated like a common drug addict. I have only taken meds that limits are controlled by medicare and have never paid for any extra to CVS , or any other pharmacy, nor do I do illegal drugs. I am not sure if I will be able to get this off my permanent medical records but this will cause me many problems from now on if I am not able to.

It is also unfortunate that my doctor had not spoken with me, prior to the "suspension". It could have been handled differently, like we are not going to authorize this Rx and will talk to you in ten days at your regular appointment time. But I should have never had to endure all of this mess that was only created by a very overzealous pharmacist whose name was not given to me.

I have been using CVS now for a long time but after yesterday, no more. I was having problems with them filing my much needed pain medicines and even after my insurance told me that I could pay cash to get my medication, CVS refused to give it to me. I was treated unfair and treated like a drug addict, they have known for years that I have been on this medication and they know I take it on a regular schedule, yet they refused to give me my medication. So as of today, they are losing all of my business and its allot.

I will not be treated like this anymore and when I left the store last night, the guy at the front cashier told me that I was the 4th person that walked out mad about the pharmacy. So yeah CVS, you will not treat people like c*** and get away with it.

Upon having several issues with my prescriptions never being ready when they say and my latest unhappiness with my last prescription, I went to talk to the "head pharmacist" who was very rude. Rude to the point where she literally ended our conversation by just walking away, and began working when I was not even done talking with her. She looked over at me and asked, "What else did you need?"

I was prescribed a cream which I was told by my dermatologist to put on the heels of my foot. Upon opening the box, the instructions says it was acne cream. I took it to CVS and asked about it, the pharmacist says, "No, it's for your face/acne." My question is then well, why does it say apply to feet? The issue then becomes a finger pointing match at my dermatologist. No cares or concerns over my question at hand. If I knew what all these fancy names for medications, most of which cannot even be pronounced, meant I would have no problems. The fact that the people working at this CVS don't bother to show any kindness or courtesy with their customers just adds to the frustration!

The night prior, I was there and witnessed customers almost yelling at the pharmacist in anger and frustration. This pharmacy is terrible and has zero people skills whatsoever. Customer service is basically not even on their list of business dos judging by the way they treat people. They definitely lost my business!

First, to save money, an attempt was made to force diabetics to use a glucose tester that is a Chinese piece of junk, by increasing by a factor of 6 co-pays on test strips for any other brand. As I use an insulin pump that communicates with my tester, I need strips for this tester regardless of the cost.

Solving that issue took 6 months of Doctor-Patient-Caremark back and forth correspondence. A recent order for test strips is now in its 3rd week, with a Caremark refusal to fill due to expired prescription (understandable), a claim by them to be unable to contact doctor for refill (bull, took me 5 minutes). Now a claim that no fax of a new prescription has been received. I'm told I can contact the doctor and get another prescription for a 30-day supply.

Apparently, Caremarks major employee activity is collecting money, while occasionally sending out a few pills of one sort or another, not necessarily the right ones, just something to get patients off their back long enough to allow them to count some more money.

Look, I'm not sure if anyone can help, but my medicine is never on time. I need my medicine because I'm bipolar, and so many times they would forget it, not fax doctor, or just flat out say they'll have it tomorrow. Yet the withdrawals from my medicine are severe. I have pleaded and talked to head people, yet nothing is ever done. Who holds them accountable when I have to leave work and I don't make money because they constantly mess up nor care to adjust what they are doing. I'm just not sure what to do. I miss work because of the withdrawals of Zoloft and Depakote.

The company I work for has CVS Caremark as their mail order prescription service. These are the problems I have run into using their service: Aurora Advanced Healthcare, the clinic chain I selected from those available that are covered under the employer's healthcare, will not deal directly with CVS Caremark. They will not fax in prescriptions or call them directly because they stated that there have been problems and delays getting prescriptions correctly. The doctor's office will print prescriptions and I am left to mail them in delaying the filing of the prescriptions. I am on insulin treatment for diabetes. I must order a 90-day supply from Caremark or face a substantial up-charge if I get it more than 3 times from a pharmacy.

When my doctor had to write me a new prescription, Caremark sent me an 86-day supply rather than my normal 90-day supply. It took 3 hours on the phone with 5 people with Caremark to find out why this was done. Everyone said the prescription was dispensed as written but I did not receive enough for 90 days and the prescription was written for a 90-day supply.

Finally, I reached a supervisor who admitted that it was not dispensed as written and I or the doctor should have been contacted. That is the only time I have been contacted about a prescription by Caremark is when my credit card was declined. I was issued a credit voucher which Caremark lost the next time I mailed in an order. I now make it a practice to call in and verify what I am getting and the amounts I am to receive before they are sent. This is a lot of time devoted to something that should be a simple procedure. It is also very frustrating when you receive a new prescription from your doctor and have to call up to see if it is covered by Caremark. I have turned down 2 prescriptions from my doctor because they are not covered under the Caremark service. I wish Kohl's would select a different provider of prescriptions. One that was a bit more diligent and that covered the medications we get coverage for.

My name is Sheila **, and I am a cancer patient. Unfortunately, I am having a hard time swallowing my food. The doctor called CVS Pharmacy for a prescription and they stated that it would be ready in two hours. Later that evening, three hours later, I went to pick up the prescription. When I got there, CVS Pharmacy stated that no prescription was called in. So I called the doctor's office and he stated that he called in the prescription. He said that he spoke with a staff member and they told him to pick-up the prescription in two hours. So he called again, in my presence, and they stated to him that the prescription was ready. After I left the doctor's office and got to CVS pharmacy, they stated that the prescription won't be ready until the following day, which would be November 18th, 2010, when the prescription was called in on November 16th, 2010. CVS Pharmacy has caused me more pain and suffering.

On November 7th 2010, I was discharged from Muhlenberg Hospital and I was sent home with 6 prescriptions. My husband and I arrived at CVS pharmacy at 8:32 am to find that the pharmacy is not 24 hours and they did not open until 9 am as per the cashier working up front. So my husband took me home so I did not have to wait. In fact, I live 2 minutes from CVS if that.

He then replied, "I am by myself; you will have to wait." So my husband waited. He then called me back a hour later telling me that 2 of my prescriptions were not covered by my insurance (Amerihealth Mercy). So my husband asked him if he could call the insurance and see why it is not working. He told my husband no, he cannot call the insurance and for us to call.

I said, "Excuse me we have been through this plenty of times with your other location in Easton and they always say the pharmacist is suppose to call especially as he was only waiting for prescriptions." While on speakerphone, I told the tech that he can at least give me a 5-day supply until this issue gets resolved; he replied he could not. I then called the insurance and had them in a conference call. Once on the phone, the insurance pharmacy rep explained that the only reason the two were denied was because the doses in the allotted time were high and they needed an explanation as to why. She then said to hold on she was going to give the pharmacy a call because this is not how it should be handled.

For the 4th time, my insurance says that all pharmacies should know never to deny a patient medication but to supply a 5-day supply until approval is reached. Now my husband and I were still on hold unbelieving that this is happening and I was so much in agony I began to cry. I then called up to the hospital and spoke to the nurse, Rose, on the 4th floor where I was discharged and I advised her of what was going on and she said, "since 8:30 am, that is ridiculous. Why did the pharmacy not call?"

I then told her he wants us to do his job. So the nurse said she would give the doctor the info to call in less quantity. So by this time Amerihealth rep came back on and she said she apologized but it took her a long time to explain to the pharmacy tech how to put this insurance and medication through. Now why would she have to tell him how to put it through and they trusted him to work by himself putting peoples lives into his hands. It's unbelievable.

She asked me why I needed such a high dose and I explained that the regular dose I had was not working at all. Now she hung up with CVS and said they will give a decision on the high dose but she approved for the lower dose and a 5-day supply. Mind you, this is not my 1st or 2nd complaint against them and all they ever do is apologize and send me a $10 gift card. This is a serious matter and my medications are very important to me especially as I'm terminally ill and have a hole in my esophagus.

But that is not pain and suffering as per the risk management guy. I advised of my complaint on the 8th that I made to customer relations and no one ever called me back. So this gentleman named David today listened to my story and asked me what I am asking for. I told him compensation for pain and suffering and negligence. He then replied, "That was not pain and suffering; that was poor customer service. You should call customer service or Dean ******* customer service manager."

i was floored. How can he tell me what is pain. He then offered me $150; he said $50 for every hour lost. That was an insult. I can go legally as per discussed with customer relations but I was told there was no need for that and that risk management would work with me but they did not. They belittled me. After coming home, I received a call from the head supervisor of risk management who told me since I did not accept the $150, they are mailing me a denial and there is nothing else they can do for me.

Being a pharmacist, there is no room for error as you have people's lives in your hands daily and to have the attitude of "I don't care" or "that's not in my job description" is horrible. No one knows another person's pain also. Today while finishing this letter, I returned a call from nursing manager at Muhlenberg Hospital. Ms Debbie states that they have witnesses and she herself spoke with Dr ***** who in fact confirmed she spoke with the pharmacist the same day I called and she was told by the pharmacist that there was not a problem with my prescription just a problem with the insurance coverage.

How wrong is that if you reference my first complaint to this day I am not better and still feel very much so in pain and my anxiety is through the roof. How dare anyone play God? This is not the kind of caring, personal service one looks for in a neighborhood pharmacy. There are many serious complaints about CVS pharmacies filling prescriptions incorrectly, losing prescriptions, dispensing the wrong quantity of pills and generally mistreating their pharmacy patients, many of whom are in a fragile state to start with.

Panic and anxiety are nothing to play with; it feels as though you are having a heart attack in every sense like a fish with no water. The pain is unbearable. Because of this, I had to go back to the ER and back to the mental health facility to get more meds which they want me to come back to CVS for. He can take care of me but I will never go back and am presently looking for a new pharmacy. I am terminally ill and suffer from syncope and lots of nerve pain from several disorders and this is a huge battle without my medications. How can I take care of myself or children?

I live in Wise, VA. I have a workers comp-related back problem and my comp physician is located in Winston Salem, NC. I was in NC on the 6th of Aug for a discogram and CT scan. Due to pain and the four-hour drive back, I was unable to travel to Wise that afternoon. I was written 2 prescriptions -- one for pain and the other an antibiotic because my physician informed me that discs are very susceptible to infection and I was to start them immediately.

I always get my scripts through CVS in Norton, VA and figured they were all linked. I visited the CVS in Winston Salem, NC and was informed that I could not get my medicines filled for Comp -- I would have to visit my local pharmacy. On the 7th I was informed by the pharmacist at CVS in Norton, VA that they could have filled my prescriptions and could have helped me out but just chose not to.

The Norton CVS has always gone out of their way to help me in any way possible so of course, I was very disappointed with the service or lack of service I received from the CVS in Winston Salem, NC. Due to my inability to get my prescriptions filled, I was in severe pain and could develop infection in my discs. Hopefully, this won't occur.

We have a child who has severe asthma and needs medication to breathe, otherwise he turns blue and a trip to the emergency room is likely. We ordered the renewal on his prescription 3 days before we would run out of the old presecription. We went to pick it up and the people on the counter informed us that we couldn't get it because they hadn't been able to contact the doctor (they didn't call us to tell us this problem, but most importantly the doctor's records show they never called the doctor at all).

They also told us they had called just before we came in that day and were told they couldn't get it. So we called the doctor from our cell phone. The receptionist there said that they hadn't received any calls, but if the pharmacist would call they would fax the prescription to the pharmacy immediately.

First, the pharmacist refused to make the call. Then they informed us that if we called about this again they would file harrassment charges. Plus THE PHARMACIST said that as far as she was concerned the child didn't need the asthma medication. (She has never met the child even in passing). It is necessary for you to know that the child is critically ill, the doctor prescribed the prescription, and the pharmacist is not the child's doctor.

We went next door to the local A & P, they called the doctor, got the prescription and filled it immediately. Luckily, the child didn't suffer from this because we did what had to be done - but there is something very wrong with that pharmacist at the CVS. I can't believe she feels so powerful that she can override a doctor's orders. This wasn't our first problem with CVS pharmacy, but it was our last.

Last Friday, I called for a refill scrip for my mom -- requip for Parkinsons. This CVS tech told me I would have to call the scrip into another CVS other than Dearborn Heights. I told them that you should send someone to pick up that medicine and bring it to this location. "Oh no, you will have to pick up the medicine," he said.

Everytime I try to get a refill for my mom I am told they don't have the med in stock and it has to be ordered. I was also told that requip is too expensive to have it at hand. My mom has to take this med and her insurance pays for it.

Why is it everytime I go in there they don't have her meds in stock? I thought because she gets her meds refilled there every month they would have the meds on hand. I was once told by a tech who no longer works there that my mom should go on another med besides requip, because there are other people in our area who need it more than my mom. I feel that dealing with CVS puts a lot of stress on my mom who really doesn't need the extra pressure due to her Parkinsons. I for one was in tears when I left CVS on Friday.

My wife and I were on vacation. I needed 2 prescriptions refilled and went to the CVS on Merritt Island, Florida. I needed Lotril and Nexium refilled. I get my prescriptions at CVS in Michigan so we thought it wouldn't be a problem getting them refilled in Florida. The pharmacy assistant told us this CVS was brand new and they would refill my prescriptions but it would not be covered under my insurance because they were a separate corporation. She also said these 2 refills would cost almost $300.

My wife and I called Blue Cross and were told the pharmacy could call the customer service number on our Blue Cross card for assistance when traveling. The pharmacy assistant refused to call this number. We were very disappointed with the service. We were under the impression that all CVS's were connected and it would be worry free for us when traveling. We went to a Walgreens in the same area where they called CVS and refilled our prescriptions with no problems. From now on we will get all of our prescriptions filled at Walgreens.

If I had not worked for over a year building a relationship with this pharmacy and staff, my complaint would not have value. But in spite of the fact I come in every 30 days for a perscription for my 12-year-old, the pharmacy staff is very cavalier about not ordering or taking special measure to assure me the medication is available. I frequently arrive to pick up this medication and either the staff can not find it or has not stocked it. I find the fact that the medication, that must be daily taken, and can only be filled as it is needed, ties my hands. It is important to me and the staff does not take this issue seriously.

I was told that the trouble to call around and locate my medicine or call me about the location of a pharmacy is not important. The staff feels free to tell their customers to go fly a kite if the prescription is too much trouble. Well, it is trouble and high maintenance to fill Metadate, however, the staff should either do the job or not leave me hanging. I have had interrupted services about 5-6 times. THis is not a convenience factor, but rather a medical necessity and the pharmacy treats it as a joke.

It take six or so weeks to establish a chemical stabiltiy with this medication. Running out and skipping a dosage because the pharmacist cant do the job causes an interuption in the cycle. This medicine allows my child to meet his performance expectation in school and in his daily activities. When he is off kilter the world around him is too.

My brother ordered his meds from this CVS store. He dropped off his prescription for Thalidomine five days before it was do to be refilled because of the length of time it takes the store to get it in. He was promised the meds on Monday morning. Tuesday morning he went to the pharamcy to pick them up only to learn they were nevered ordered. So he had to call the doctor's office hoping they had some. They didn't but were able to refer him to another pharamacy.

The other pharmacy was more then willing to fill the scipt but the problem was CVS already billed the insurance company for meds they never ordered or delivered. When asked if they could resolve the situation with the insurance company my brother was told they did not have time and would get around to it whenever they had time. Cancer is not an issue that should be taken lightly. It took the other pharamcy hours to straighten out the mess CVS made. Isn't that insurance fraud when you bill for meds that you never gave to a patient or even ordered?

Picked up 2 prescriptions which had been called in. Had add'l items in cart, asked pharmacist if we needed to pay for items separately. She showed us where to sign and said take everything to main cashier. Went to main cashier to rang up items until she came to drugs. She we would have to go back to pharmacy line and have those rung up separately. I told her we had followed the pharmacist's instructions and could check out here. She refused, saying again we would have to get out of line.

I told her to get the pharmacist and bring her to our line (3 steps away). She refused again, by this time my husband got loud enough for the pharm. to hear, who came over and finished checking us out, with no apology or comment at all. This store is known for its rudeness, immature employees, and slow service. We are in the process of changing all our prescriptions to another facility who knows and cares about what they're doing.

I went into this particular CVS to have a prescription filled at around 8:00pm. There were no customers at all in the pharmacy. The Pharmacist took my prescription and told me it would be 5 minutes to fill it. I was having a cough syrup refilled.

A friend of the pharmacist came to the counter with a home drug test kit and other various shopping items. She halted filling my prescription and started talking with him and ringing his order up. I very nicely walked to the register and asked if she had to make my prescription (sometimes they have to mix things) she said no I just have to pour it. So then I proceeded to ask why she stopped filling my prescription and started ringing up a customer as I had been patiently waiting and I was there first. The pharmacists friend got nasty with me, then he proceeded to get threatening, harassing and she (the pharmacist) thought it was quite entertaining and funny.

She never offered me any help other then to ignore filling my prescription and continue agreeing with her friend on how she should accept his $10.00 tip for dealing with people like me. The manager of the store appeared to be very young, not knowledgeable at all of how to deal with a threatening environment and not interested in helping at all. I was so upset and so scared and was offered no help at all by any employee in the CVS store that I had to have the local police called.

After I told the store manager four times that I called the police because I was afraid to go to my car outside, only after the fourth time did he offer to walk me to my car and by then it was too late because the police finally came. Never did the Manager or any employee in the store offer to help me after I was threatened, harassed by the pharmacist's friend and the pharmacist herself.

I have been a steady customer at CVS in the Belair shopping center for almost eight years. Over the past two years I have noticed a decrease in customer service. I need heart medication and anti-seizure meds. The last several months, despite my calling in for refills an average of 7 days prior to need, CVS has failed to have sufficient pills when needed.

It seems to me that they should not need more than 7 days advance notice and they know how dangerous it is not to have the anti-seizure pills. After having been a long-time customer they should know when you will need your refill. In February they told me they only had 12 seizure pills left and would not have the necessary amount (180 pills) until the following Tuesday. I ran out on Monday. I called to verify that they had the refill before sending someone over for the refill and they very rudely said it had not come in. I asked if they had a smaller amount and told them the 12 pills from the week before had run out. They did not apologize or sympathize at all.

Because I ran out of my pills, my seizures increased and my condition worsened. I already cannot drive while my seizures are being controlled, and do not need any worse problems with this condition.

My friend put his foot down and said it was time to find a new pharmacy. So we no longer take any of our business to ANY CVS ANYWHERE. My new pharmacy has the pills ready in advance and is very professional and friendly -- everything CVS was not.

I have been having an ongoing problem w/this store (in Ware, MA) and the staff is very unreasonable and not very sympathetic at all. About three weeks ago I went into the store to pick up two scripts for myself, and to also drop off two new ones for my children. I received my medication w/no problems, and was told the kids' would be ready in less than an hour.

About an hour and a half later I called the store before leaving my house to make sure they were ready, I was told yes they were. When I arrived at the pharmacy, not even one of them was filled. Then the pharmacist proceeds to tell me that it's going to cost $280. Not discreetly at all, she tells me that my insurance is cancelled. I at the time did not have the money to pay for them, so I questioned her about the insurance.

She became very aggravated, and told me she had just called the 800 number on my card, and they verified that it was cancelled. Now I have two insurance carriers, and my primary doesn't cover scripts, so the secondary insurance picks it up. I knew I was covered, why had they just filled my scripts using the same insurance. So I took my two sick kids home without any medication.

My son who just had a script for Zithromax filled there three days before was very sick, the medication didn't work for him, and his ear infection was so bad he was falling over, he couldn't even sit in a chair without falling out. Bright and early the next morning (since I had been up all night w/the kids) I called my insurance company, and come to find out there was no problem w/my insurance coverage. I was completely covered.

Needless to say I was very upset that my kids went through the night without their medicine, and also that the CVS employee bold-faced lied to me when she told me she called my insurance company herself and that it was cancelled. I immediately went to the store, the employee from the night before was not there. I asked to speak to the manager of the pharmacy, and was told they were not in.

I explained my situation and that I needed the scripts ASAP, I was the only customer in the store at the time, they had just opened, but was still kept waiting for 45 min. When she finally gave me the medicine she tried explaining that the other girl just didn't know how to bill my secondary insurance with the rejection from my primary ins. So the employee's incompetence could have cost my son his hearing because come to find out later that day I had to bring him back to the doctor, and his eardrums had burst.

Now I'am a reasonable person, and I went back to the store today to have another script filled for my 2yr. old daughter who has a sinus infection, and again the same problem. They were trying to charge me $83 for the medication, I tried explaining to the girl about having to file it with the rejection from the primary, and again was treated very poorly, and told very sarcastically that she knows how to do her job. Which apparently she doesn't. I asked for the paper back, and told her I was going to just go to Brooks across the street, and they still managed to keep me waiting there for another 20 minutes, while they looked for the paper I had JUST given them.

I feel that the staff in that pharmacy is very unprofessional and rude. I know that I'am not the only person in the world to carry two insurances, and it shouldn't be a very hard thing for them to handle, Brooks had me in and out of their store within 15 minutes,and they didn't even question me about the second insurance. Now I have two young children in day care, who are sick quite often, and I would say other than the medication I visit this store at least twice a week for other personal items, spending between $10-$100 at a time. I will never do business w/any CVS again because of this.

My son goes to see the specialist this coming Monday about his ears to see what the damage is, and there I will find out if him having the medicine any sooner would have prevented his eardrums from rupturing.

I got 2 prescriptions from my doctor -- one was for a very expensive drug. I decided that I would work with my insurance provider and shop by phone for cost quotes. I called 3 different places that my insurance suggested in my locality. I decided on the cheaper chain Pharmacy, CVS, because it was $100.00 cheaper.

On Oct 7th I was told by a pharmacist at CVS that they didn't have my medicine but that it would be ordered that day and would be in the next day on their truck and I should call around 6PM. I asked if they were sure because I only had enough medicine to last that up until that time. They said yes.

Oct. 8th, I called around 6:15 and I was told that they were busy and couldn't find it, I asked them to check the fridge, it must be refrigerated. They then said they couldn't find it and if I gave them my number they would return my call. At 8:00 pm a man called. I asked if they had found my medicine. He put me on hold and I got disconnected. I called back, I kept calling, 5-6 times at least. Each time when I could get thru, he was annoyed at me, like I was bothering him. The last call I made and talked to him, he said he checked everywhere, he couldn't see where it was ever ordered, he even said he couldn't find the order sheet from the day before or the invoice of what did come in or anything.

I inquired about maybe another one of their stores may have it and was told that they didn't have that type of communication. He said he couldn't call and get it shipped there, I told him I would drive to one. He said they didn't do that. Finally, this phamacist just told me flat out that MY PRESCRIPTION, WAS NOT ORDERED. THAT THEY COULD NOT EVEN GET IT & THAT IT IS NO LONGER EVEN BEING MADE.

I said "Oh my God." After being assured that it would be in that night and knowing that I had already eaten, I went into sheer panic. Having already taken my other medicines, I should not have even thought about driving but I immediately asked if I could come right down there and get my RX back. They said yes, and I took off.

It was already after 8pm. I raced. When I got there the man said he didn't know where the RX was at, didn't know where they filed it and it took some other person about 20 minutes just to find it. He didn't even look for it. This RX is very important to me. It is not a common drug, it is a very expensive drug. Have been taking it since May. You can not just stop taking it. I take some of the strongest pills outside of a hospital setting, for pain, this particular medicine is to keep me from waking up in the middle of the night and choking on vomit after eating.

After finally getting the original RX from CVS, I went immediately to my usual pharmacy and they had in stock, enough to keep me going until their shipment would arrive Thursday (as they assured it would, it did).

I have not worked since May 17th because of medical reasons. I am fighting to find out what is wrong with me, to get better, to go back to work, and to not lose my mind. I can't digest food and keep it down. IU Medical even brought up the fact of an eventual feeding tube, down the road. That was not right, what that Pharmacist did to me, panic hit hard, I got so super sick. I had to pull off the road to vomit on the way home. I vomited almost the entire night into the next day ... due to the fact that I ate without the medicine.

So, I contacted the CVS Headquarters and was immediately passed to an area supervisor who returned a call. We both agreed that it was not the way a customer should be treated and he would look into it right away. Next day I called the Store Headquarters again to request the name and job title and the phone number of the Supervisor I talked to. Got the information instantly, just by giving my name. So I called the number and on voice mail I said I was going to follow this through, and would he please return my call. He has not called back as of this writing.

If Mary wants to pursue a complaint against CVS and the pharmacist, she should contact the Indiana State Board of Pharmacy.

No one at CVS has ever asked me if I had any questions about the medicine. Nor has a pharmacist ever explained what a medicine was for, or the possible side effects. I am presently taking a law and ethics class. One of our first lessons explained that they should do this or risk being sued for malpractice. My daughter is 4 and has been getting her prescriptions filled here since she was born. She's asthmatic. No one has ever explained or asked anything.