CVS Prescription Errors

CVS Pharmacy gave and charged me for the wrong prescription and because the package was opened, they will not accept the item for return nor will they return my money so that I can get the medication that I should be taking. Before I dropped the Rx off at the CVS Pharmacy, I spoke with someone over the phone about the plan the doctor had laid out for me, and got a quote on the costs of the new Rx's. The doctor wanted me to drop the CombiPatch for another safer method of either estrogen patch or spray. Later, when I went to the pharmacy, it was the same man that I had spoken with and again, I went over the plan with him.

A couple of days later, I picked up several medications, as I pick up all my medications once a month. This time, it was a different attendant. Again, I told her the plan, and that I had decided to go with the estrogen patch. She told me that that was what I was picking up.

Today was the day I have to put the patch on. After putting it on, I realized that it was the CombiPatch and not the estrogen patch I had so carefully, 3 times, had gone over with the CVS pharmacy attendants. It seems to me that this was CVS Pharmacy's error and that I should not be charged $35 for a medication that was given me when it was clearly the CVS Pharmacy's error.

To say the least, they messed up. I picked up my normal script at the pharmacy window, went home, opened it and noticed the shape changed. I called CVS and asked why. They said my doctor called it in. I then called my doctor. They were busy and had to call me back. I started to feel horrible. I called CVS and asked if my symptoms were normal or withdrawals. The pharmacist told me then to take another one. I felt so horrible from the first I thought that was a stupid idea. I called my mom home from work to help with my children. I had my children's father in the Cancer Center at Mercy Hospital. I couldn't get off the couch to get my children off the bus. I crawled to my car. I refused the hospital. We lost their dad and my best friend a week or so later.

I later called my doctor again and they put me through to my doctor. She had no idea why the prescription changed and told me she was making a call. My cell phone rang and the phone land line at the same time. My doctor is telling me CVS messed up and to stop the medication immediately. The other was CVS head pharmacist who kept saying, "Sorry, this doesn't happen and stop the script. Come back to get the correct one and bring the old one." I did have my mom go get my medication. But refused to give back my wrong medication. Someone should be reprimanded. And if not, in the morning with two children under the age of 10, I would be looking for a lawyer.

While certainly not a life threatening issue, this does point to the serious problem in this country with dispensing medications. I asked my CVS pharmacy to cancel an automatic refill. When I went in for another prescription, the pharmacist added the cancelled refill to my total. Being sick, I didn't hear him and just thought I was getting the two items prescribed for a viral infection. Having opened the bag at home, noticing the mistake and calling them back, he told me they couldn't take it back even though refill bag was still sealed. This was their mistake not mine and now I have a prescription I don't want and it's costly. In addition, every time I go there, this one male pharmacist is like chicken little and I wait on average 45 minutes. I'm a prisoner by my insurance company who contracts with CVS. Don't go there. I'd go back to my Walgreens pharmacist in a heart beat!

CVS Pharmacy located at 65 East Main Street, Apopka, FL 32703 with phone number 407-889-8686: The pharmacist provided the incorrect medication (Levemir FlexPen Insulin) with the correct prescription label. The correct prescription medication is Lantus SoloSTAR pen.

Almost lost my daughter - My daughter, 3 years old, had a severe allergy. The doctor prescribed her Claritin 10, CVS Pharmacy gave her Clonidine for blood pressure. She was acting funny and sleeping 18 hours a day and always tired. Thank God my friend is a doctor and when I asked him, he discovered the mistake and said rush her to ER now. 7 days in hospital, when I called CVS, I was placed on hold for more than 20 minutes. CVS equals death zone, they don't care. Now, I would not trust anyone by my friendly neighborhood pharmacy.

After picking up a prescription for my mother yesterday and returning home, I found a note stapled to the prescription bag notifying the pharmacy clerk there was "no allergy information on file." The notice instructed the clerk to ask and record any allergy information. The clerk did not ask for nor record any allergy information as evidenced by the fact they left the notice stapled to the bag I brought home. To add alarm to this infraction, my mother is indeed very allergic to Penicillin and she has used this pharmacy and this location exclusively for over 10 of her last 88 years!

To start off the explanation, my mom is on pain management for her neck and we originally filled our prescriptions with Clark's Pharmacy and had no problems, but in Tipp City, OH. CVS decided to buy Clark's out giving us no options for which pharmacy we have to go to. Since then, we have had multiple problems with getting our prescriptions. The first few times it was just simple stuff such as not being able to find my son's prescription after it had been filled and not having a prescription for me that was sent over the computer by my doctor—twice. Then it got worse.

One day my mom had filled her pain med prescription (methadone) and two days later, the pharmacist called and said that they were 40 methadone short there and that she was the only one who fills that there, but my mom, myself, and the pharmacist all counted her pills and she was not given them. But my first question is, how would they have accidentally given out 40 extra pills? Then when I called him back to tell him I counted them and they weren't there, he said they were missing 60 pills, not 40. Which is it, 40 or 60 - how do you miss count 60 for 40?

Then after we established that she did not have them, my mother decided to fill somewhere else, because the pharmacist was certain he knew what he had done and that they were given to her by accident. Basically he was accusing my mother of having them when she didn't. But I think anyone would notice if you had 180 pills as opposed to 120. Sixty pills is going to take up quite a bit of space. Then just today March 8, my sister had her vicodin filled (also on pain management), and this evening she went to take one and noticed that it didn't look like there was as many as there should be. She counted and I counted just to be sure, and sure enough there were 60 pills in there when there should have been 70.

My sister called up there to tell them so that they could count their supply and see if they had them and the woman's response was, "The pharmacy tech probably just miscounted." Isn't that why you should have 2 people counting them all the time, not just sometimes? They told her to come up and they would give her the 10 pills. When she got up there, it happened to be the same pharmacist that had a problem with my mom's prescription in the previous incident. He said they would give her the missing 10 pills and went to get them, but didn't bother to count their supply or even my sister's pills in her bottle to see if we were telling the truth!

What kind of business is going on up there? I would appreciate making a formal complaint because they are going to kill someone one day by messing up the prescriptions.

My mother received medication (hydrocodone/acetaminophen 7.5/750) that belonged to another person. I normally pick her medicines up from CVS but that day, I couldn't. She dropped it off Saturday, 03-03-2012, and picked up Sunday, 03-03-2012. I noticed she was dosing off more often and I asked if she was okay. She asked me to pick the rest of her medicines up from CVS and I asked her why. She said that they would call her because they didn't have more. I thought that was odd so I got the bottle to get the phone number and it read another persons name and I got upset. I went to the pharmacy and told them what they did and didn't give a care in the world. The cashier apologized but the pharmacy tech didn't even come out and say anything.

Wrong prescription - I picked up 4 scripts at the drive up window. I took them home without checking them. When I did check, there was a box of 100 needles with someone else's name on them.

Horrible experience! I went to our regular pharmacy to pick up refill of insulin, Humulin N 100 units ml pen, and pharmacy was out of stock. I thought they are always supposed to have some on hand in case of emergencies. I was sent to another pharmacy that is 10 miles away to pick up insulin when there are other pharmacies closer to my home. When I got home, I injected the medicine. When I was putting it away, I noticed the pen's expiration date was 4/2011, today's date is 02/28/2012. I was given an 11-month old medication. I could end up in the hospital for the negligence of the pharmacy, CVS in the city of Industry, CA. I would love to be contacted by someone so that I may report/complain against this pharmacy. Thank you very much.

I dropped off my script to Waterford, MI, and I returned early, and they were upset, so they hurried it through. It was for 120 suboxone 8 mg, and after I got it home, and looked at it, it was lower than I'd remembered it. After counting it twice, I had 90. I called right away, knowing I was out 30 now, and was told by the pharmacist that was not possible. Now, the worst part was, it's second time, and I proved they made a mistake the first time, because I took the bottle up the next month, and it was not even possible to fit 120 in the bottle. It only held 90.

After one week of the pharmacy department contacting me 2 to 3 times a day, on sending a request to my doctor, regarding my medicine to be refilled. On a Friday night, they called again to tell me they will have to do that on Monday. I told them thank you and that my RX has ran out, and they say we can do nothing until Monday. So here I will be, all weekend without it. So come Monday, I will have to do their job, and call my doctor and insurance company, so this medicine can be filled. Oh, did I tell you I do have a refill on it already? But this is the insurance company telling you which pharmacy you have to go to. Thanks CVS and UCARE.

I went to my pain management doctor on January 12. I was given 5 scripts (1 for roxycodone for the month of Jan., 1 for roxycodone for the month of Feb., 1 for Cymbalta, 1 for lyrica for 2 weeks, and lastly 1 for lyrica for 30 days). I went to CVS and dropped all 5 off. Mind you they usually hold my narcotic script for the next month. So I called on Feb. 11, to fill the script on hold, so I do not have to go a day with pain. I was told I do not have any on hold, and that they do not hold narcotic scripts. The pharmacist said I needed to call my doctor to get another script. I immediately called. I could not get a hold of my doctor since it is a weekend. I waited until Monday morning, and was told the pharmacy will have to fax a statement, stating they lost it. I waited until about noon, and called CVS back to see if they faxed the statement over. She said yes, she had.

I called the doctor again, and was told the statement they faxed over said nothing about the pharmacy losing the script, but that they can not find it anywhere. Because of this, the doctor can not rewrite my Feb. script (by law). By this time, I was having a panic attack, just thinking about the pain I have to deal with, until my next doctors appointment (March 5th). I looked online, and called the CVS customer support center. The representative immediately called my pharmacy to get to the bottom of this. Much to my dismay, nothing was done. She told me the pharmacy manager will contact me within 2 business days! Here it is, 3 business days later, and I still have not heard from anyone.

In the 30 plus months I have been there, I have the same complaints in Texas as others have expressed in other states, leading me to believe it is the national policy for CVS to make errors in filling prescriptions and coordinating between the doctor and themselves on refills. They seem to be understaffed and without adequate supervision.

I went to the doctor and then I went to a different store as I was sick and got my prescription filled as there was a month old baby in the house. My account was flagged, or what ever they call it when there is an allergy to medication, as I am allergic to penicillin. The Rx # is **. The bag was marked for consul, but one was never given, though I asked about why the bag was marked and I was told not to worry about it. As I had broken my glasses just two days earlier, I couldn't read the paper work that came with the prescription that day. When I finally could the next day and found out that it was a penicillin type drug, I stopped taking it immediately!

This isn't the first time this has happened in the last five years or so but it will be the last time this kind of mistake happens! I want this made right and I want it made right quickly. If it continues, I will take it to the media along with my attorney, as this kind of thing can create the lose of the only parent a child knows.

Last month, my doctor's office phoned in a prescription for me for Venlafaxine ER 75 mg capsules, to CVS Pharmacy Store. That evening, when I went to pick up the prescription. They told me they didn't have any record of the prescription, and then checked their phone logs where they found it, and where it had been since early that morning. I had to come back the next day. The pharmacy gave me Venlafaxine 75 mg tablets, with the same dosage information (take once a day) I had for the capsules. I was not aware that the pills were not the extended release form.

Not long after taking the tablets, I experienced mild dizziness each morning, but I did not attribute this to the tablets, because the medication never made me dizzy in the past. Today, I called the pharmacy to see if I could get my refill in capsule form, as the tablets upset my stomach. That is when I learned I did not get the extended release. I was told my doctor's office called in the immediate release form, and I should call my doctor's office. I spoke to my doctor's office, and was told the extended release form was what they called in, and that the pharmacy incorrectly filled it, and that the immediate release form should be taken twice a day. I asked if this could be the cause of my dizziness. She said possibly, as I wasn't getting enough medication. She then said she would call the pharmacy to straighten this out, and instructed me to call the pharmacy within the next half hour.

Thirty minutes later, I called the pharmacy, and said that my doctor's office should have called to straighten out the prescription the pharmacy incorrectly filled. The technician knew nothing about it, and asked the pharmacist. When she returned to the phone, she told me my doctor's office called in the new prescription. I made sure it was correct. She asked me when I wanted to pick it up, and when I told her today, she said she would try, but didn't think it would happen. I did not get an apology. I was not assured they would do everything possible to get me my correct prescription today. As I am thankful this was not a life threatening error, I am still greatly upset over this. CVS pharmacy will never again get my business.

I have had nothing but bad service with the CVS by my house, and the last straw was when I dropped off my prescriptions for pain medicines and they didn't call me for 2 weeks. So I went to pick up an antibiotic and asked about my other medication, and one of the technicians told me that my medication would not be in until Friday. This was on a Wednesday while she was telling me that another technician interrupted the conversation and told me that the product was no longer being made and I would have to talk to my doctor. So I went and asked my doctor about this and she told me that that was a complete lie. She even called 2 pharmacists she uses locally, and they told her it had only changed the doses it came into. CVS on 10th Street West and Avenue K in Lancaster, CA has lost my prescription before they have told me that I never dropped it off when I had and they had lost it. When I have called to see if my medications were ready, they would say of course I would drive over to pick them up only to find out they were not. They have told me to come in at 4pm to pick up my medication and I called just to make sure because I have drove over so many times to find it wasn't and they would, so of course it is, and I get there only to find out that I either need to come back in 2 or 3 hours and it still not ready or the following day.

It so frustrating they will lie to you and they will call you a liar. I have been with Sav-On on 20th and K in Lancaster, CA for many years and never ever have had the problems I have had with them. They have even called me and said the medicine is ready and I have gone to pick it up to find out that it wasn't. I only went back to CVS due to my medical insurance asking that we use them to save money, but it is not even worth it to deal these people. When the first time I left them, the pharmacist called me 4 times apologizing and begging me to come back. I even asked her to stop calling, that they did not know what they were doing there, and she continued to call and harass me. I had tried to go there because it was convenient, closer to my home, but the way they treat you is awful. I stood there one evening while one technician was helping a customer for approximately 10 to 15 minutes, and not one of the other employees asked to help me or said we will be with you in a moment, nothing. It wasn't until I asked if anyone could help me or just acknowledge me that finally a technician came over. It is the rudest and slowest service I've ever seen. Also, if you go to the drive-through, make sure you have a full tank of gas, they just ignore you.

While I have had numerous bad experiences with this store, this time it borders on illegal, abusive and careless, among many other things. I had a time sensitive Rx I needed to pick up by 11:59 EST. I called store 8886 at 5 pm PST to ensure it was there and that there were no issues, since it was time sensitive and I had an appointment, but I could come now if needed.

She told me it was there, just come in before close at 9. Okay, I went back at 8 to pick it up, only to have to stand and wait while they looked around because they could't find it. Um, okay, I just called! Then I am told it is not in stock; the Rx was sent in on 1/31, and if it was not in stock all day on the 1st, why didn't they call me? I had to make the call to check on it, only because of my terrible experiences with this pharmacy in the past. I wanted to try to avoid any issues. Why did no one tell me it was not in stock? They sent me to a store 20 minutes away at 8:45 pm on a work night, w/o an apology or a care.

In my frustration, I failed to realize going there would just put me over the window !So I drove 20 minutes away to Market street store in Inglewood, using my time, gas, energy, stood in line for 20 minutes, get asked why I was on the medicine by the rep who had no idea how to handle the transaction and his ambivalent manager and told "Oh it's not working, huh, that is why they increased it". Why would you think it is okay to ask that? Then, he put the verification system on speakerphone, so now all of CVS knew of my business.

I made sure to record this on my phone out of sheer shock,and then, the best part, only to not be able to pick up the meds I needed because the error of store 8886 and my drive over had now put me over the time limit, an error that now will affect my health, and the pharmacist didn't realize I would be over the time limit? Are the pharmacists trained at all? I will be reporting them to every possible agency. My privacy was violated, my health was put in jeopardy, I was lied to and then disrespected and either store could not care less. Caremark, right! I will be saving the footage on my phone of this issue.

We had to move to CVS due to Tricare and Walgreens going separate ways. Twice, they have filled my scripts with the wrong medication, blaming it on Walgreens giving them the wrong prescription. My husband has been told twice that the medication he is prescribed is out of stock, all over and when we checked with other pharmacies in the area, this is found to be false.

Whenever they are out of stock, they blame it on the manufacturer, something that can be verified easily. They are doing it again with my husband's blood pressure medication, out of stock, it is the manufacturer's fault. I am a diabetic and thyroid patient. I cannot chance any screw ups in my medication, so I always check before leaving. They have messed mine up also. We are considering another pharmacy closer now. CVS is going to kill someone, or get someone killed with their incompetence.

I submitted a prescription for a birth control that I had been obtaining through a different pharmacy for about a year and a half, no problem. CVS, without notifying myself or my doctor, substituted the medication that my doctor had prescribed for me with another with the same active ingredients but different inactive ingredients. Because I had never had a problem with them before, I just figured that the packaging on the medication had changed, or that it was a different generic version of the one that I had been on.

About two days into the new medication, I started getting migraine, headaches, and vertigo every day, at either 11AM or 3PM, that would last until I went to sleep that evening. I went into CVS and asked about it when it was time for me to pick up my refill of the medication, and they told me that they had substituted it because my birth control was a "special order" and they would not be able to get it in their distribution center unless I called before the prescription auto-filled and asked for them to get it. I asked if they could just put in a note, and they said that the could not do that, that I would have to call every month to tell them I wanted the drug my doctor prescribed.

I went into my doctor the next day, and she was as mad as I was. I am very sensitive to medications, and they had not contacted her to see if substituting my medication was okay, or even notified her that they were doing so. She told me to immediately switch all my prescriptions from CVS back to my other pharmacy, which I did, except for the ones that had no refills left. She also told me to immediately stop taking the incorrect medication, which I did, and the next day, no migraines or vertigo. Today, I got a call from CVS and they had taken the liberty of refilling one of the ones that had no refills left without my consent, which, unless my doctor's billing people are understanding, will cost me money, as my doctor had to institute a policy that whenever a drug is refilled outside of an appointment, there will be a charge.

Almost every pharmacy worker has made a serious mistake. The company pushes them too much, and many are on the verge of a nervous breakdown. Most pharmacy workers are nervous and have nightmares about it, because they are pushed too hard. When you feel like you're in a war, it's hard to think correctly. It's amazing that there aren't more errors. They need more help, and the company has to take some responsibility.

I had an order for an antibiotic, Cefdinir 250 mg. The directions were to give to my 6-year-old daughter 6 ml daily for 10 days. The bottle called for the powder to be mixed with water equaling a 10-day, 6 ml supply of antibiotic. However, the pharmacy tech only filled the bottle half way, resulting in a concentrated dosage. So instead of the one dose, double dose was administered due to the irresponsibility of the pharmacy tech.

Rated 1 - Lead Pharmacist at Leonia CVS

Be aware: When you have a prescription on automatic refill and the refills run out. The lead pharmacist filled it with a generic form of the medicine knowingly that I have always had the real form of the medicine. When I finally caught it, she states the doctors fault! Because he did not specify! Only for 5 years, I have had the real medicine.

1.) If she was doing her job, she would have asked, 2.) She would have notified us if we wanted the generic form, 3.) when confronted, she played like she did not know what we were talking about.

The lead pharmacist stated she would log it into the computer and we could pick it up and return the 90 pills of generic medicine. She stated the pharmacist working would know everything. I stated my husband would be driving 70 miles to pick it up on Saturday because we were away. He drove there; 1.) nothing was logged in the computer 2.) pharmacist working did not know 3.) no pills were available! My husband was given 3 pills and told they would order them. The Lead Pharmacist was contacted 3 days prior. This is an outrage and this person is the Lead Supervising Pharmacist at CVS in Leonia NJ.

I was prescribed Obtrex DHA prenatal vitamins by my doctor. Obtrex DHA comes in a set of 2 bottles. 1 is the actual prenatal vitamin and the 2nd is just Omega 3 fatty acids supplement. I went to CVS to get my prescription filled and they gave me only the Omega 3 supplement, not the actual prenatal vitamins.

The bottle was also covered by a CVS generated label with my name, dosage, etc. so I did not see that I was taking only the Omega 3 and not the actual prenatal vitamins.

Yesterday I had my prescription refilled and they gave me 2 bottle, the correct dosage. That's when I realized that for 30 days I have not been taking prenatal vitamins crucial for my baby's development.

Received a generic for antibiotic Avelox, believed it to be a counterfeit or adulterated due to the fact after 2 refills, I was sicker than when I started. This generic was produced in India. I believe that CVS did not exercise due diligence in their quality control process.

On 9/25/2011, I brought in a prescription for myself for Hyoscyamine Sulfate 0.125 mg. subliminal tablets. After several days of trying to administer under my tongue unsuccessfully, I called the pharmacist who said that the had given me the wrong pill. I had the pills to swallow, in error, and I should change them for the correct pill. I had endured several days of pain due to not taking those pills. The correct ones did the job and they were refilled on 9/26 as per my doctors call in.

Much to my chagrin, the same error was made again, the bottle had the correct information but the wrong pills. I was given 2 fictitious excuses as to why the error was repeated and told to return the pills for the correct ones. Again, I had to endure stomach pain due to their error. Last year they made an error by giving me an incorrect pill in entirety of some other doctors prescription.

I placed an order for an inhaler - just one - and ended up with an entire case of liquid for a nebulizer that I've never, ever used in my life, nor even know what it is. It was sent to me faster than I've ever been serviced by CVS prior, and now they say I am stuck with it. I told them it was never in my history and they don't care. They have this "it's too bad for you, consumer" attitude. If I could I would give them a negative score for experience. I ended up having to pay $115 for a prescription that I don't need, and now I don't even know what to do with it. It's a total shame!

I submitted my monthly thyroid medication for refill like I have for over ten years, and when I opened my bottle, the pill was different from what I normally take. When I called the pharmacy, the person there just said, "Bring it back in," but did not warn me about the medication. I am a breastfeeding mother, and when I looked up the medication, it is for heart failure and is dangerous if ingested by an infant.

I have been using CVS Manheim, PA for many years to get my prescriptions filled.

I got home from picking them up and find the pills are not the same as before. I called and told them about it and they say the clerk should've told me about the change. I said how could they say anything to me when nothing is on the front of the bag to let the clerk know of the change.

Within the last week it happened again. I had taken a capsule and now it is a pill. Why can't they let me know of the change? This is so important to us, maybe they made a mistake. Why does the customer always have to call in to find out.

My doctor prescribed me medicine to aid in my ability to function effectively. I called it in to the CVS pharmacy on September 1, 2011.

CVS filled my prescription, but instead of Trazadone, I received Tramadol. After 3 weeks on the medicine, I noticed my symptoms seem to get worse. Today, I had an appointment to see my doctor, and to my surprise, my doctor informed me that CVS had given me the wrong medicines on her RX number. She even said that she was not authorized to even prescribe that type of medicine. So now I'm in total disarray, who would have taken care of my kids if I fell asleep and did not wake up at all? How about the negative reactions with my other medications? Now that I found out about this issue, I want to tell the public to verify scripts. Please advise everyone.

The doctor's office gave me the paper scrip for the Vicodin but forgot to give me the paper for the Tramadol, so they called it in to the pharmacy. There, I handed the assistant the paper scrip and told her there's also a scrip phoned in. The pharmacist walked over, snatched the Vicodin scrip out of the assistant's hand, and said to me, "Oh, so you have two doctors writing you pain prescriptions?"

That was her accusing me of being a junkie in front of everyone at the pharmacy. I've never seen this woman before. I've been going to my doctor for almost ten years now. This decision to add Tramadol was made after a year of deliberation, pain, and trying other solutions. I take my prescriptions as directed, which she could see from my refill history. She could also see that in the last ten years, the only time I have gotten a pain prescription from another doctor was from an ER doctor due to a kidney stone, and that was cleared with my regular doctor first.

I said, "No, the office forgot to give me the other paper scrip, so they phoned it in."

"Oh, well, I can't fill this," she replied.

"Why, do you not have them?" I asked.

"No, I can't fill two pain prescriptions," she reasoned.

"You are unable to fill two legitimate prescriptions from a legitimate doctor given to me for a legitimate reason?" I further asked.

There was a moment of silence. Everyone in the pharmacy, 3 assistants and 4 customers, was staring at us. I was beyond humiliation, enraged and on the point of tears. My privacy has been entirely violated; I don't like to tell people the extent of my illness or what medications I take to deal with it. That is my right. Well, it was until this pharmacist came along.

I will have to call the doctor's office tomorrow and confirm this. This whole time, I was jittering from foot to foot because standing has become very painful for me. Walking's okay, but standing is a form of torture, and she had me standing for several minutes. So I told her, "Fine. Fill the Vicodin and call about the Tramadol."

That was Wednesday. The Tramadol was not filled on Thursday; it wasn't filled until Friday. When I went to the pharmacy to pick it up, she walked away from the front of the pharmacy as soon as she saw me. When I asked to speak to her, she refused. When I asked for her name, the cashier who checked me out refused to give it to me, which was rather silly as it is printed on the prescription bottle.

I brought in my prescriptions for drop-off on the 12th and they filled 2 of them. The third was a birth control medication and I was told they needed confirmation or something from my doctor and that they had faxed the paperwork to the office. On the 19th, I returned only to be told that they never had a response from the doctor's office. After speaking with my doctor's assistant, I was told that Medicaid doesn't cover either the brand name or generic of that particular medication. I went back to the CVS and I was told the same thing by the pharmacist whose last name was **. He also stated that my script hasn't been covered since July of last year and said that there was absolutely no way that it was covered under my insurance. However, I have had it filled at 2 other pharmacies with no problems and still, under Medicaid coverage. He also said he couldn't return the actual prescription to me and only gave me a business card.

I have had several negative experiences with CVS. Today, I was filling scripts. Earlier in the week, I had someone else pick-up my prescriptions. The RPH filled an old prescription that I am not taking anymore. The person who picked up my medication was unaware. I tried to return the unopened sealed bag with the prescription in it. I was told that this was my choice to have someone else pick up my prescription. I did not receive an apology for the mix up. I commented that this could have been dangerous if I took this prescription. The pharmacist was rude and brushed me aside.

Several months ago, I had another issue. The pharmacist did not verify the doctor's name on the script I gave them. They automatically went by the records they had on file. It was the same script but the doctor prescribing the medication was different. The Pharmacist had a question on the script. They went by their computer records and contacted the previous doctor. Several days went by and my prescription was not ready. I finally spoke to the pharmacist directly and they said that they contacted the doctor 6 times and they did not respond. I asked the pharmacist what was the name of the doctor they were trying to contact. They told me the previous doctor's name. I was upset because CVS never contacted me that they were having difficulties filling the script and did not read the script carefully for the change. This problem could have been resolved much sooner.

I have also stood in line and RPH Govel made the comment to the customer ahead of me "enjoy your party pack," referring to the customer's colonoscopy prep prescription. Also, I have heard RPH Govel speak to someone about double D's on the phone. He was referring to women's breasts. The last issue I will remark on even though there have been several more is, I went to fill a script. The script was not covered by my insurance. I was told by the RPH that I had to go to the doctor's office and get another one. I told her that it was far away and asked if she could call the doctor. She was rude that I asked her to do this. She made me wait longer than expected before she even made the call to resolve the issue.

I filled a prescription on yesterday, 9/19/11, and it was 2 different pills in the bottle. When I called up there and told them, they couldn't identify the other pill, but that pill was listed on the pill description and the other pill that I am supposed to take wasn't even listed. The pharmacy just told me to come back in and they will give me the correct pills and investigate the other one that they couldn't identify.

I have a current prescription for Sucralfate 1g with refills. I was placing my pills into my pill-minder and 2 tiny round white pills came out with the large oblong tablets. They are marked on one side with a 555 over 872 and a 6 on the other side.

The clerks are very helpful. However, I called for a refill on a prescription that had to require a doctor's call due to the fact that the pharmacy no longer carries the dosage that I am required to have. Therefore, the remedy was to take two 180mg to cover the one 360mg originally prescribed. The initial prescription has three remaining refills. But when the new prescription was obtained after seven days (because of lack of follow-up on fax request and MD required one-on-one with pharmacist), the refills were not. So now, we are back to calling again. It is now five days without BP med.

CVS has made several errors in filling my prescriptions in the past month! The wrong dosage was given the first time making the drug ineffective and I had to pay to have the script filled again. Next, CVS sent me home with 2 blood thinners and 2 medications for congestive heart failure instead of a simple antibiotic!

Called my prescription in and pick it up on 9/07/11. My Levothyroxine (300 mcg) was correct. My Lipitor shows correct label on the bottle, which is 10mg. However, the pills inside was 10mg Lisinopril, which is for high blood, heart failure, heart attack, etc. This, in short, is the wrong medication, This could have been a very bad out come if I didn't check it like I normally do. If this problem is not corrected, some innocent consumer will pay the price one day.

On August 30th, I took two prescriptions in to be filled as both of my daughters had their wisdom teeth removed. One prescription was for a very low dose pain killer and the second was for Percocet as one child was in extreme pain. I came home and for the first time ever, I checked the pill description against what was in the bottle and found that the prescriptions had been placed in the wrong bottles. I immediately called CVS and talked to the pharmacy and was told that they were "sorry" and to call their supervisor. Many phone calls later and twenty four hours of not hearing from her, I called the Caremark customer service number and was referred back to said supervisor, and was told that she was in a meeting and unavailable. I then asked to speak to her supervisor and he was unavailable. I then asked to speak to his supervisor and after being on hold for one half hour. I was told by the supervisor that he was having a hard time hearing me because the place he was in was too noisy. At this point, I decided that this was an issue for a much higher source. This was a terrible experience and could have been a very serious mistake as the day before I had filled another narcotic and antibiotic and suppose they had been switched. I have filed a complaint with the Department of Health Professionals.

On Friday, August 12th, Dr. ** called in a prescription for my Husband, Emanuel ** because his blood pressure was very high. When I call the pharmacy, they stated that they did not have a prescription from Dr. ** so I called other CVS stores but they did not have it.

On Monday morning, August 15th, I called the doctor's office and she stated that she did call the prescription in on Friday after 5:00pm but she would send another one since they did not get the original order. I picked up colcrys 0.6 mg tablet. When the doctor called the pharmacy, they realized they had given me the wrong prescription.

On August 16th, Tuesday at 11:45 am, CVS called and said that they gave Emanuel the wrong prescription and needed me to return the colcrys 0.6 mg tablet which is for gout; not hight blood pressure and they would give me the correct Clonidine HCL 0.1 mg.

Emanuel has renal failure and on dialysis three times a week and he should not have taken the colcrys which state on the patient prescription information sheet that if you have kidney disease you should not take this medication. Emanuel had to go the entire weekend not getting his high blood pressure medication and to have him take three of the colcrys which could have caused a severe side effect since he is going through renal failure.

I don't know what would have happen if he had taken the entire 30 day supply.

My first issue is that my doctor wrote me an Rx that was for thirty pills at a time and the CVS Pharmacy on Gender Road in Canal Winchester, Ohio claimed that it had been written for fifteen days at a time. Then after filling the fifteen days, they informed me that I only had ten pills left. Then when they processed the ten pills, they input it in the system as a fifteen-day supply so my Rx discount plan wouldn't cover a refill for five days after I ran out. When the personnel for my Rx discount plan contacted the pharmacy, the only thing they said they could do after missing two days of medication is give me three days worth today and then fill the new Rx that my doctor faxed in three days since they input the number of days incorrectly to begin with. So that means, I get to make two trips to the pharmacy due to their incompetence.

When I have gone twice to pick up my prescriptions, other customers have told me to check my medication because they have received the wrong medication! Their incompetence will cost someone their lives if it is not investigated. I never had a problem with them until this last year but that is also what these other customers had told me and to check my medication to make sure it is the correct one. I'm not sure what changed at this location but it definitely concerns me. In addition, I had to make a lot of needless calls when it was the pharmacy's error.

Each time I get a prescription filled at the CVS Pharmacy in Tarzana, they don't fill the prescription properly. I get 2 prescriptions for 60 pills each and usually the bottles will have the wrong pill number on the side (sometimes quantity 120, sometimes quantity 90, instead of 60). And the number of pills inside the bottle is anywhere between 15 and 30 (instead of 60).

I had doctor visit for follow-up on medication & discuss reduce some, sent to hospital for laboratory work to be done. Dr.** faxed in medications so be ready time I got there after leaving hospital, I went to CVS, picked up medications. I had Levothyroxine in bag with other meds. I assumed this was one changed to. The next visit, he had mention thyroid was a little low, not to worry though. Then on July 27, I got a call from CVS asking me if Dr had put me on this medication. I explain to her about that day I first got medication.

She said, can't find prescriptions, thinks they gave me someone else medication & thing about it. I have been taking this medication for 3&1/2 almost 4 months. My Dr office contacted CVS after I called them, told them no, he had never written me this. Pharmacist says don't know how they made such a mistake, she is still looking into this. Mean time, Dr is having me taper off meds & have my levels taken again, my thyroid glands have been swollen & my partner says, that is probably why. How could they make such a mistake & let it go on for so long??? Still don't know if any health conditions will arise when completely stop medication & I really don't need any other health problems, I have enough. Christina.

I have a 9 year old son who is autistic, bipolar and suffers from seizures. He has been taking Depakote and Risperidone but his neurologist changed the dosage. I went to CVS yesterday to pick up his prescriptions. When I got home and looked at the bottles I knew something was wrong. The pharmacy had mislabeled the bottles. They labeled the depakote bottle as Risperidone, and the risperidone as depakote. I took the bottles back to CVS and they make me feel like it was no big deal and did not take it seriously. I did not get an apology and the pharmacist did not even come out to talk to me. All they did was switch the labels on the bottles. I called and filed a complaint with the CVS corporate office and got a return call from the pharmacy manager. She said that she would look into it and apologized. But I feel like nothing is going to happen, like this mistake happens all the time. If I had given him the prescriptions as labeled on the bottle I could have caused serious harm to my son. They need to be held accountable.

I have taken several prescription and also got the doctor to call my prescriptions into this pharmacy and they can never find it. I recently went to the emergency room for sinus problem, which was Friday, April the 22nd. They can't even find the telephone order from the doctor. The only reason I stayed there is because of the pharmacist. Ms. Rita is the best. I have high blood pressure so I can't take several medication. I have to wait until I make an appointment to see my doctor now. I can't make another visit back to the emergency room.

I requested to refill a prescription of Azilect 1mg tablets for my Parkinson's disease. When I arrived home, I opened the jar and took one of my pills. I looked at my prescription and discovered that the medication bottle had an entirely different name on it. The medication that was provided to me was for GERD.

Not only did I take medication that was not prescribed to me, but I was also provided someone else's personal medical information. This is not the first time that this pharmacy has provided me with the wrong prescription. Last year, I ordered Azilect and I was provided vaginal cream with the same patient name.

Lately we've been having trouble with two woman pharmacists when my wife picks up her prescription. They tell her she is taking too many pain killers. They don't know what each pill does for different conditions. They should not be telling her that. Also I was on auto fill till last two months when they have fouled it up. All my prescriptions should be the same refills, some one is fouling up over there. Instead of getting my wife very upset why don't they just call the doctor? They have no idea how many things my wife has wrong with her. Please look into this, thank you Daniel *******.

I bought some Vivelle dot hormone patches from CVS on 2/13/2011. The patches burn my skin and they kept falling off. So I decided to call the company that make the product to complain. The rep ask me for the lot number. When I look for the number, I notice that the patches had been expired since 9/2010. That was why I was having all kinds of problem. I had been putting those expire patches on for 2 months and I wasn't getting any benefit from them. What can be done about this? How many other people CVS is doing this to? I've been miserable for 2 months and they could care less.

My 5 1/2 month old son was diagnosed with severe acid reflux and put on a liquid compound of "prevacid-lansoprazole" to manage the severity of the condition. However, we experienced several ups & downs, procedures, and eventually two surgeries (including one trip to the ER) as the result of a reflux spasm to be contacted by our pharmacist at CVS after nearly 4 1/2 months of receiving his medication in a 30 day supply to be told that its shelf life is actually only 14 days and that although it's not considered toxic after this expiration date it is proven to have lost its effectiveness.

This is clearly a neglect of "duty of care" and not acceptable. As a consumer we are entitled to receive the proper dosages necessary to aid in health management, and to think that CVS could be so careless (the pharmacist that had been fulfilling it throughout the 4 1/2 months told me that she failed to check the system which does indicate that it's a 14 day supply because she had been "trained" in her past it was 30 days) to follow standard practices, check the system for accurate information etc-especially when this was for a newborn baby! I have been contacted by the risk management department in RI, but I'm also disappointed by the rude and inconsiderate way in which I've been treated by the individual assigned to my case. I refuse to be bullied and I will continue to advocate for my son in this situation.

I had a prescription for Synthroid 50 MCG tablet, but was instead was given Synthroid 150 MCG. I called the pharmacy and told them I think they gave me the wrong medicine because what is described on the patient prescription information is not what I received. All I was told was, "they gave me the wrong medicine"! No apology or anything! It's a good thing that I read it or I would have taken the wrong dosage of medicine! What bothers me the most is that it is happening quit frequently, without anything being done about it! I am very upset with CVS Pharmacy!

I recently went to my doctor on Feb 4th for a refill on a prescription. I immediately mailed an order form to CVS/Caremark since I had very small amount of the prescription remaining. It seems that my recent order mailed on Feb. 4th has not been posted and appears to be lost. I am very disappointed and like my flexible spending account I will send all my orders through certified mail because I cannot trust that they are not just thrown in the trash. Caremark puts a burden on customers and doctors alike. I can't believe I am going to spend hours trying to fix ********!! I need to know what to do now. I have a copy of what I sent Carermark but it's obviously not an original. How do I get my prescription that I am running out of with a copy??? It's obviously going to take contacting the doctor and maybe in 2 to 3 weeks I may actually get the prescription that they received Feb. 5th or 7th.

Please accept this letter as a formal complaint as to the gross negligence, incompetence and outright rudeness of the pharmacy staff at the above referenced store. I suffer from stressed-induced urticaria (chronic hives) and there is only one medicine, Xyzal, that works for me. I have been getting this prescription from the above pharmacy for almost two years now.

I called in for a refill of Xyzal last week on January 31, 2011 at 8:30AM and was immediately instructed by the automated clerk that I had no refills left and they would be calling the doctor for a new script. I called back early in the afternoon to see if it was ready for pickup and was told it was not. I went to CVS in person later that afternoon hoping for a better result. After waiting in line for 40 minutes, I was told the computers were down and that they could not process my new insurance at that time. I called again on Tuesday morning (2/1/11) to check on the status and was told it was still not ready due to a prior authorization being required by my new insurance company (UHC) and that the paperwork was faxed to my doctor's office. I then phoned my doctor and was informed that they had not received a fax. I called the pharmacy back and asked them to resend the fax and they assured me they would. As of noon, my doctor had still not received it and I again, asked CVS to resend and even gave them the fax number.

As of this time, I was out of my medicine completely and needed to get it as soon as possible. Due to an inclement weather forecast, I needed to get the medicine immediately. At 3:30 Tuesday afternoon, I went to CVS with the hopes that it would be ready by then. After waiting in line for 30 minutes, I was informed that it was still not ready, due to the doctor not replying to the requests. They printed me a copy of the form that was faxed to my doctor and it was being sent to the wrong doctor. Dr. Laeita was the doctor who called in the prescription and has been the prescribing doctor for over a year now. However, the form was sent to Dr. Satnick (an allergist whom I have not been treated by in over a year). I cannot comprehend how this could have occurred. Alas, it did and I was sent home with no medicine and already developing symptoms.

On Wednesday the 2nd, I again started my morning by calling the pharmacy and the doctor's office. My doctor did finally get the authorization form but was unable to complete it due to the fact that he is not a participating provider with my insurance company. I had to make an appointment with a new doctor and get the process started all over again. The pharmacist was nice enough to give me two pills to hold me over until my appointment. I had an appointment set for Friday, but it was not upheld due to a booking error on the office's part. So now, I am over 24 hours without the Xyzal and ended up in the emergency room Friday afternoon, due to hives covering my entire body. I was given a shot of steroids and a prescription for a seven-day pack of Medrol to attempt to treat the current outbreak.

On Sunday, the 6th, I went to fill this prescription and was again very rudely greeted and helped. They told me they were backed up again and it will be a few hours. I informed the woman that I will wait, I need this medicine now and asked her to take a look at my face, hands and body, which was covered with hives. She nastily insisted that it will be a few hours even though she confirmed that it does came prepackaged in a box ready to go. I insisted on waiting, purchased and took OTC Zyrtec while I was waiting there suffering and scratching incessantly. Lo and behold, the prescription was ready in 20 minutes.

Finally today, Monday the 7th, I went to my doctor appointment and they called CVS with the new prescription for Xyzal and the authorization number from UHC at 12:00PM. At 1:30, I called your pharmacy to see if it was ready and it was not (still waiting authorization), I stated that the authorization number was called in with the script and gave it to them again. At 3PM, I called again to see if it was ready and again, was told that it was not. They were very behind and I was advised that it should be ready in 2 hours or so. At 5PM, my boyfriend went to pick it up and it was still not ready. After waiting there for half an hour, he was told that it was not going through. The insurance company was still denying it and he will have to pay $146.00 if we wanted it. He agreed to pay for it because I so desperately need it and was told to wait for just one more minute. The pharmacist then came back, said it went through, charged him $1 and he was on his way to bring me my pills finally.

Luckily, he opened it before leaving and discovered that it wasn't even the right drug in the bag. After all of these, he was given a refill of the Lexapro that I no longer take or need and informed the pharmacy of such every time I called or went there in the last week. He went back to the counter and I called and asked for the manager. After being on hold for 7 and minutes, a woman named Danielle picked up my call and I attempted to get this resolved once and for all. She placed me on hold for another 10 minutes, when she came back on the line, I calmly tried to explain the whole situation and voiced my concerns and complaints. She again placed me on hold for 3 minutes, returned to the phone (crying) and told me it went through. She was handing it to my boyfriend and it will cost $3.00. I thanked her for her help and understanding but still wished to lodge a formal complaint as to the way in which I was treated, spoken to and the utter disgrace of it taking a week, an abundance of phone calls and visits to receive my medicine.

She was unable to handle my complaint and the head Pharmacist, Danny **, was again too busy and backed up to help me. I find this whole situation disgraceful and very disturbing. I am a longtime customer of your store and pharmacy and spend a lot of money every time I am there. I have never experienced such poor customer service, especially those involving health and patient care.

While it may not always be obvious to the naked eye, CVS stands for "Consumer Value Stores". The company opened its first store in Lowell, Massachusetts in 1963 and now operates 4,100 stores in more than 30 states. It has absorbed several other chains, including People's Drug, Revco and Arbor Drugs and continues to acquire individual stores throughout its market area. CVS, based in Woonsocket, RI, now has about 110,000 employees. While all this is no doubt very impressive, it doesn't necessarily translate to the kind of caring and personal service one looks for in a neighborhood pharmacy. We received many serious complaints about CVS pharmacies filling prescriptions incorrectly, losing prescriptions, dispensing the wrong quantity of pills and generally mistreating their pharmacy patients; many of whom are in a fragile state to start with. Due to this experience, I reluctantly feel that I will have to utilize another pharmacy for my future needs.

My son originally went to the Howard Beach location. He was told it would be a 3-hour wait for his prescriptions. He asked for them back and took them to the Ozone Park location. Unbeknownst to him, he was given someone else's script along with his own, his appeared on top. He went home, took both medications, and began vomiting several hours later. It took the stores 36 hours to realize that there was a mix-up. And now they are coming up with every excuse in the book as to what happened, including the latest concoction that my son's prescriptions were in fact ready, but he asked for the scripts back anyway, which CVS should know is illegal. But that's what the clerk who apparently made the mistake is trying to allege now. Instead of an antibiotic and cough medication, my son took an antibiotic along with someone else's anti-anxiety/antidepressant, which caused him to vomit several times for a period of over 12 hours.

My 15-year-old son was complaining of his back pain, heartburn, and nausea for sometime, which we went to see his PCP. The doctor gave him a prescription of Prevacid for 30 days to be field and a referral to see a physical therapy for his back pain. We dropped the prescription to CVS Pharmacy (Pickwick and Lee Highway). By the time I went to pick up the medicine, the pharmacist said the prescription is not covered by insurance, but the second is ready. I said it is okay, I would like to have that prescription back to fill it some other place. After I picked up the medicine, I realized that the name doesn't match with the name the doctor said. Then I thought it might be generic name of the medicine.

My son started taking the medicine on Wednesday night and Thursday night, the next day, Friday, he was not feeling good, but he went to school. In the afternoon, I received a call from school clinic that he is sick and needs to be pick up. (I wondered what could happen, but I was not still sure that CVS Pharmacy could do such a mistake, and be so careless). I picked up my son, and as soon as we got home, he ran in the bathroom, and start vomiting for at least 20 to 30 minutes. He was sitting on the floor and had no energy to stand up. He had pain in his stomach also. I got so scared, I went inside cleaned him and took him to Inova Urgent Care Center, which was close to my house. Once they checked him and checked the medicine, they found out that CVS Pharmacy gave me the wrong medicine. Instead of Prevacid, they gave me Triamterene-HCTZ 50-25 MG cap. The doctor said this medicine is for blood pressure, not for heartburn or nausea.

The Urgent Care doctor called the pharmacy and explained. They were very sorry, and asked me to go back to get the refund for the wrong medicine, and fill the correct medicine. I could not find the supervisor or manager to speak with, but someone in-charged of that shift. They got my name and telephone number and said they reported this mistake to the leads and they will call me. This all happened on Friday 01/07/11, and today is 01/12/2011, no one called me yet. But my son feels much better. I am so thankful that we went to Urgent Care quickly to stop CVS's mistake, and to save my son, although, my son could not go school not only one day, but three days, Saturday, Sunday and Monday. He had to rest and go through unnecessary pain.

I think human is not perfect, they make mistakes, but for places like pharmacy where they are dealing with human life, it is not acceptable. This is a huge mistake, and they must take it seriously and correct it. My son went through all unnecessary things. On top of this, with the economy we have right now, it is an unnecessary cost for me. I am a single mother raising two children. I hope whoever is in-charged will bring a quick correction, to hire qualified people who care about others. Thank you.

I picked up prescription for Bupropion SR 150 mg and received Levetiracetam IV instead. I did not take any because I take this medication regularly and noticed it didn't look like what I normally take. I want to make a complaint and would like to know how to go about it and what if any legal recourse I have.

My 8-year old son was prescribed Xoponex for his asthma on 8/21/10 after his 1 week hospital stay at Sutter Tracy Community Hospital. We chose to have the prescription filled at the CVS pharmacy near our home (March Ln/Quail Lakes). It wasn't until 8/13/10 when we would need to use this medication again for another episode of asthma. I noticed that he wasn't responding to the medication like he had in the past and had taken him in for a doctors visit on 9/17/10 to get a breathing treatment at the office. I noticed a huge difference in his breathing after the Dr. gave him a treatment. I discussed with his physician and even got a new Nebulizer machine.

When I gave my son his breathing treatment at home, I noticed he didn't have the same response that he had earlier and immediately went to check the medicine. It wasn't until then that I noticed that the medicine that was filled by CVS on 8/21/10 was expired and showed an exp date of 7/1/10. From my understanding it is the Pharmacists duty to ensure that all medications filled are valid. In this case it wasn't and could've have an ill effect on my child. I returned the medicine to the store on 9/18/10 and the pharmacist apologized and gave me another xoponex box that belonged to someone else, which he later ripped the label off in front of me. I'm very frustrated at the lack of concern and carelessness that was displayed. This is a medication that we use to help my son breathe and they acted is if it were an over the counter medicine. Completely unprofessional and this is not something that I would ever forget.

I was given a prescription of Risperidone and it was suppose to be Ropinirole. I have taken the Resperidone for over a month until I realized there error. I called the pharmacy and we told to bring in my prescription bottle and they would give me a new refill for free. I went to my family doctor about a week ago because I have a growth that just came up under my skin, and also a fungus under my finger nail.

8/31/2010: I had prescription filled at CVS for Tramadol-APAP (generic Ultracet), 37.5-325 mg tablets. Pharmacy bag was sealed and info on bag was correct. I began taking as prescribed on the pill bottle: at 1 tablet, 4 times daily for pain. Took as directed for a week. Noticed no change in pain. Waiting for doctor to return my call with scheduled appointment and unable to get in until the following week. I was going to request a stronger or different medication as this one was not working. Having to wait over the long weekend, I had to call in refill on bottle.

When I called the pharmacy, I then discovered, to my surprise, that the prescription I had was not mine. Though the medication for that script was Tramadol 50mg. In my state of pain, when taking meds I assumed this was my script. I inspected the bottle more closely and found that the script sticker I had been taking my dosage by was covering my own script sticker. But the medication in the bottle was my own and I was to be taking 2 pills every 6 hours. For the past week, I have been suffering in pain taking half of my actual prescribed dosage due to pharmacy error.

I spoke to a pharmacist over the phone who said he would call my doctor and explain and refill my prescription as originally written. When I picked it up later that day, the pharmacist on duty said he had no idea how such a mistake was made and they were truly sorry. They gave me a $25.00 gift card on the spot along with my refill, which I inspected thoroughly for my name and any other errors. $25.00 for dealing with unnecessary pain for a week due to their blunder? On another note, at one point the pharmacist attempted to take the messed up script bottle and remove the sticker. I demanded it back that instant and told them I needed to show this to my physician. I am currently waiting to see my physician.

This caused unnecessary elevated pain for a week. I am unable to stand or walk over 25 minutes without spasms in kidney area. I'm waking all hours of the night in pain. Restless even at rest. The general pain has been physically and mentally draining and exhausting.

The pharmacist did not submit my prescription order. On 8/12/2010, I submitted a prescription order to CVS. Dr. Mariusz ** took the order. He asked me for my date of birth, then gave me the time to pick up the order. When my husband went to pick up the order, they could not find my prescription anywhere. Dr. ** had gone for the day. The staff tried to reach him but there was no answer. My husband was there for over an hour trying to get it figured out. Finally, one of the staff members called my doctor and had it filled. Their staff also mentioned that this isn't the first time that this pharmacist has done this. They stated that he probably put the prescription in his pocket and insisted that I make a complaint of the situation. They gave me the manager's name and phone number and I've left 2 messages for him but he has not returned my calls and it's been almost a month now.

I also have to mention that this is not the first time that they've messed up my prescription at that same pharmacy. Back in December of last year, I had surgery and put in a prescription for pain meds. When my daughter went to pick the prescription up they could not find it. She was there more than 30 minutes while they tried to figure it out. Come to find out, they filed my prescription under another person's name with the same last name as mine. When they gave me the prescription bottles it said Joshua **. I don't understand how this mix up could happen especially since they always ask for the date of birth before filling.

I'm just upset because of the lack of professionalism and service that I've received. I have a husband and four children and we do a lot of business with CVS. We only have our prescriptions filled there even though Rite Aid is closer to us.

I got an overdose of the generic Celexa. I was supposed to get 20ml and got 40ml. I became very ill, large amounts of sweat which looked and smelled like ammonia (I ruined my bed), then I was seeing things that weren't there, hearing voices, couldn't walk at times. My urine was clear and what was coming out of my pores was dark-like urine. I had never been on this drug before. I looked at the pill and saw it was the right color and shape, but I couldn't see the number on the pill so I took this pill for almost 3 months and got sicker and sicker. Finally, CVS gave me an automatic refill and as I was transferring the pills into the new prescription, I noticed the size difference. Needless to say, I realized I had been sick from this.

I had gone to my doctor before I realized I was overdosed. She had set up an emergency colon check and sent me to a urologist and of course, they found nothing. All this cost me over $600.00 in my co-pays and CVS said they would pay for my co-pays. I sent them all my bills, I also called my internist and she said I had an overdose of Seratonin. It makes your intestines swell, causes profuse sweating, seeing things, hearing things, etc. CVS said they would pay my co-pays and never did. This all took place last Christmas and have not heard from them. I started paying payments recently so my bills wouldn't go to collections. I'm sure that's what CVS wanted.

Well, I just changed to Rite Aid for my prescriptions and will never go to CVS again. I tend to buy a lot of other products while I wait for prescriptions. At Rite Aid yesterday, I spent $130.00 on other products and I guess I'll have to hurt CVS in the pocket if nothing else. If enough people do this, CVS will be hurting. Since this horrible experience with CVS, I've been telling everyone I know about what happened and 2 of my friends said they are going elsewhere. Also, Rite Aid has better deals on items in the store.

I went in for my regular Tramadol prescription. The bottle, the label and dosage all correct. Inside the bottle, however, was the wrong medicine. It ended up being Trazodone 50MG, this is an anti-depressant usually prescribed as a sleeping pill. My Tramadol is to be taken 1-2 every 4-6 hours, Trazodone one time daily. I slept constantly for days, the Dr. thought I had a viral infection and stomach infection, ended up giving me Cipro. I was wrongfully diagnosed even after having a blood test. I ended up taking two extra unnecessary medications and ended up self diagnosing after 5 days. I nearly died and thought I was going to go to sleep and never wake up, that was so close to the truth. I was also taking my regular Lunesta too.

We had a prescription filled out for pain medication (quantity is 30). We got home to see that only 20 were in the bottle. We called the pharmacist about the error and were told that she had counted them 2-3 times. Also, because of the medicines being a narcotic, she couldn't do anything for us. She called the manager of the store, Tom **, and was told we would receive a call back. That has yet to happen. Our complaint is that you trust these people to do a job that is very responsible and then you learn that they cannot even get the count right on a script. Don't put your trust in human judgment and count your pills before you leave the pharmacy!

on Friday, August 6 I dropped of several prescriptions from my daughters Oral surgeon. She had her wisdom teeth removed. My daughter can't take pills, so the prescriptions were all in liquid form. The prescription (I found out later) was written for 800 mg of Ibuprofen for every 8 hours. The pharmacy filled the prescription for 100 mg every 8 hours. Needless to say my daughter was in constant pain for days until I realized on Tuesday, August 10th, that the amount did not sound like enough. I called CVS and they said "We didn't have the strength the doctor prescribed." They admitted that they never called the Dr. to discuss changing the dosage or usage, etc. They never said a word to us when we picked it up. Nothing! I had to make a call to the doctor. to see what the problem could be.

They told me what the prescription was supposed to be for. The head pharmacy said he was "Sorry", but no explanation as to why you would not make a call to the Dr. or at least tell the patient that you changed a prescription - and I thought that was illegal to do so anyway. My daughter suffered pain that she shouldn't of had to had I known they had not filled this prescription correctly, I was following the label, as you are told to do. Complete incompetence to not communicate properly with Dr. and patient. You are dealing w/lives here, this is important. My daughter suffered needless pain due to the under dosage by the pharmacy, done without consulting doctor and/or patient.

Gave me another persons medication - Theresa ** was her name. I am petrified of CVS and they made it look like I was the idiot!

I think CVS has some negligent pharmacists and business practices. My daughter was prescribed a new prescription last week. We went to fill it at CVS, they said it was denied. I had a coupon for the first month free. I called and activated it. The technician took the card and confirmed it. Then he told me it would be a 15-minute wait. Perfect, right?

My daughter and I proceeded to shop in the store. After about half an hour, I went to counter to see what was taking so long. The said pharmacist was filling it. We went back 15 minutes later, still filling. Ten minutes later, they gave me the prescriptions. I paid for it and we walked out of the store. I opened the prescriptions in the car and found it was not what the doctor prescribed. I went back into pharmacy to speak with the pharmacist, Johnny **. He said the prescription ordered wasn't covered. I told him about the "free prescription" card and the technician.

He said she told him it wasn't covered by my insurance. I reiterated that I had a card to get the prescription for free, so why wasn't it filled correctly? He was adamant that the technician couldn't use the "free" card and he had to call the doctor to change the prescription. At no time did they mention this to me and asked if I wanted to pay for the prescription. Of course, I couldn't verify anything with the initial technician because she was off duty. Mr. ** said he called the doctor and the doctor changed the prescription's strength and dosing. Instead of 50 mg XR, Mr. ** filled 50 mg 2 x per day. He was adamant that that was what the doctor prescribed. The doctor had left for the day so I couldn't verify myself.

I gave my 8-year-old the prescription per the pharmacist instructions. She was lethargic and barely coherent (when she was awake) all weekend. My husband called the insurance and the doctor Monday morning and found out that (1) the pharmacy didn't have the "free" prescription in stock, that is why they didn't fill it (not because it wasn't "covered" or the card didn't work); (2) per the doctor, the medicine substituted should have been 25 mg 2 x per day, not 50 mg (pharmacist error); and (3) the XR is covered under my insurance.

When my husband called the CVS pharmacy that filled the prescription to complain, he got the brushed off. (1) CVS insisted the prescription was filled per the doctor's verbal orders (or at least how Johnny ** heard them. English is not his first language); (2) Johnny ** is a "floating" pharmacist that was filling in for someone on vacation so it won't happen again (it's someone else's problem); and (3) CVS only had the XR in the blister packs (which is not covered by my insurance), and since they didn't have the "bottled" kind in stock, they told me it wasn't covered (they will withhold the "whole" truth if it puts a quick buck in their pocket).

July 13, 2010, I put in 3 prescriptions: 1 for Lidoderm patches, 2 refills; Hydrocodone, 2 refills; and soma, 2 refills. I asked if I had an old refill on the soma. The lady said yes, so I asked, "Do I hold on to this prescription? Will you take it?" She told me that she will hold it and put it in the computer. When I ordered my refill, I used the automatic for the Hydrocodone but I called and talked with a person (female) on the phone. She put me on hold. When she got back on the line she said that she found the information, and that both would be ready in about an hour.

When my husband came home later that day, he only had Hydrcodone, stating they didn't give me the soma. So August 3rd the next day, he went back and was told they had to call my doctor (who is on vacation) to get a new prescription and that they cannot find the one I gave them. I have no substitute for this medication and they gave me no solution except that I have to wait until or if they resolve them losing my prescription

After my son's appointment on July 6, 2010, my doctor's office faxed over a prescription for 5 mg tablets of Lamotrigine (Lamictal) and I picked it up with a detailed two-page hand written order in which to take the medication and how many times a day, how many tablets. I was supposed to start him and end up in one month's time at 25mg. Shortly before my next doctor's appointment which is Monday, August 1, 2010, I was filling out my follow up form and checked the mg on the bottle. It read 25mg. I called the pharmacy and they did indeed state they were 25mg tablets. So, I went back and checked on a copy of my doctor's notes.

Realizing that there is supposed error, I drove to the store at 9pm on Friday, July 20, 2010. I asked the pharmacist to check the actual tablets. Sure enough, they were 25mg. I asked him to check the prescription, sure enough, that was supposed to be 5mg tablets. He recommended we go to the ER. The side effects of escalating on this drug were apparent, severe eye twitching and uncontrollable jerking. He was a little unwell, sore stomach and headaches but thankfully, no rash which is common in rapid increase in this particular medication. I am of course, monitoring him. To think what could have been. I am still much stressed about this situation. It brings me to tears and I sure hope they will be no after effects in the long term.

I am writing on behalf of my mother. She is 85 years old. My father is 88 years old and picked up medication at the CVS at the corner of Hartford and Atwood Avenues in Johnston, Rhode Island. My mother had gone to the Lady of Fatima Emergency Room because of severe poison ivy and hives. The medication that was prescribed was Hydroxyzine 25 mg, once a day and Prednisone in a tapering dosage starting with 60 mg the first day. Mom opened the Prednisone and it didn't look like enough pills so she counted out the pills. She was supposed to have 21 for the tapering dose. She had 20 pills. She thought she would have to go back to the drug store for one pill. Then she counted the pills in the other bottle, the Hydroxyzine. She had 21 pills. She was supposed to have 21 Prednisone and 20 Hydroxyzine.

My mom at 85 years old had the sense to look at the bottle and look at the description of the pills. She realized the pills were in the wrong bottles and waited for me to come so I could check the bottles. When I got there, sure enough we looked at the description of the pills and the Prednisone was in the Hydryxyzine bottle and the Hydroxyzine was in the Prednisone bottle. Mom was supposed to take 6 Prednisone pills for her first dosage. She would have taken 6 of the 25 mg Hydroxyzine had she not counted the pills. What would have happened to mom - a coma, maybe death? I shudder to think of what might have happened because she took one of the Hydroxyzine and she was groggy the entire next day!

I did go to the CVS that filled the prescription and was told that the "robot" who fills the pills is never incorrect. Then the person who actually filled the prescription came to apologize. She said she didn't know how it happened. This was the first time a mistake was made at this CVS. Every time I have a prescription filled there is an error, either not enough pills or not given the number of prescriptions refilled, etc. If they need more staff in the Pharmacy they should really consider hiring. This incident could have ended in a tragedy. This incident happened on Tuesday, July 27,2010.

On 07/06/2010, I filled a prescription for my 2-year old daughter who has ear infections. The drug prescribed was Vosol HC ear drops. No pharmacy had this in stock and was special ordered. I was given the equivalent Acetasol HC, which cost $85.00. After a week of using this product, I realized the expiration was 03/2010. Clearly 4 months expired. There was some bleeding that occurred once while she was on this expired drug. I am still unsure of any damaging effects on my 2-year old who already has a lot of problems with her ears. I will continue to monitor her until her ENT visit.

My 4-year-old son has had very bad eczema for all his life, and he has been using a medication prescribed by his doctor called triamcinolone to control his break-outs. During his wellness check this month, I asked the doctor to refill his script that was close to running out since I like to keep a steady supply of this cream for him; otherwise, his entire body can get very bad. He was even hospitalized once when he got a lymph node infection connected to him scratching at his itchy arms and neck.

I went to CVS last week to have the prescription filled, and when I came home, I opened the bag and saw instead of the usual large tube I got every month, two smaller tubes. I didn't think much of it, thinking maybe this was a different generic version of his cream, and I applied it all over him like I usually do.

Days later, I noticed his face and body peeling very badly and harsh red spots in places like his groin and armpits that looked nothing like his eczema, even at its worse. I called the doctor immediately to see if maybe they were the ones that changed the prescription, and the nurse on call informed me that nothing had changed and the doctor gave me the usual triamcinolone that I've been using for years.

Desperate for an answer, I ran home and grabbed the tube of cream that I'd been using and googled the name of the medication CVS had given me. It's tretinoin. Imagine my shock and horror when I found out I had been using a strong acne medication all over my son instead of his usual cream!

I called the pharmacy right away, and while CVS was quick to notice their error and fill the correct medication for my son, it does not erase the pain and discomfort that he is now going through because of their error. These people need to be more careful, especially when it is a child at stake! I know they include a paper describing the medicine and its uses with every script dispensed, but after going to them every month and getting the same thing, I did not think anything had changed! If this is a medicine that does not get prescribed for a child, then why did nobody say anything to me? It's not right!

They sent me a prescription which was never ordered. My doctor even called them but they will not back down and are insisting on charging me $140.00!

I had a prescription refilled for Lorazepam 1mg 1tablet, twice a day. The number on the pill is 457. I opened a new prescription, the directions were the same on the bottle. The labels said the pills in the bottle were # 457. I took a pill out and it was bigger than usual. I took a pill and felt really funny. I was woozy. I went to take another pill and discovered the pill had a number of 777 on it. I was shocked. I looked it up online and it was 2mg instead of 1mg. So I actually took one pill which was equal to two of mine. this is not good! Good thing I caught this. I called the pharmacy and they were very shocked. I got new pills. She had no answers for me. I am very worried about this.

My husband and I have had numerous problems with filling prescriptions but the last straw was when they gave me the wrong quantity of pills. They shorted me 60 days out of a 90-day prescription and were not going to refill it. This is a medication that I cannot stop taking suddenly or go without. Fortunately, the person at the pharmacy refilled the rest of this prescription free of charge.

Store 26, street SW and 147 Miami, Florida Avenue pharmacist Ann gave the wrong dosage, which was dispatched to me on May 28, 2010 where my husband picked it up. When I called on June 3, 2010 to inform the pharmacist of the wrong dosage, she told me that I have to tell her what dosage I was taking. I answered that this is the doctor's job, not mine, and if CVS made a mistake they should correct it by confirming dosage. She replied that she had 200 patients and that she was not going to do it. I had to call the doctor's office and ask for them to call again. There should be a database with this information. I should not have to call doctor's office. In this pharmacy, there is a delay time of 25 minutes, and 10 to 15 minutes delay in the drive-thru although there are no customers inside the store. This might be because the women are constantly talking. There is food in the back of the pharmacy and I have seen them eating. I called the CVS complaint department and informed of all my experiences, they told me that the supervisor would contact me.

Jasmin did, the next day around 4:00 on June 4 Friday. I told her that the pharmacist had never contacted me to tell me that my prescription was ready. Jasmin apologized and said that the prescription would be ready to pick-up. On Saturday I went to pick-up, with the right dosage. They did not open the pharmacy at 8:00 as posted, they opened at 8:16, they were late. On top of all this aggravation, I had to pay for CVS pharmacist's mistake. The least they could do was give me a full refund. It is a shame that CVS has such incompetent, bad attitude employees. They should be fired. CVS needs to reorganize and change everyone there, from pharmacy supervisor Jasmin, to the pharmacist Ann, to staff. Where is CVS getting their employees? Work is work especially with customers. CVS needs to address these dangerous issues, which are very important. I assure you that CVS will face law suits with these type of employees. I want a full refund.

This is my third prescription error I've caught at this pharmacy. The last two occurred on my last visit there. I picked up two prescriptions, one, an antibiotic and the other, sleep medicine. The antibiotic, the generic for Augmenting ES Suspension ("Amox RS-k CLV 600-42.9/5 SUTEV" labeled on the bottle) was ordered with a quantity of 250 ml. I only received half of the prescription. I should have received 2 bottles, not one.The other medication error was for sleep medicine, Lunesta. The MD ordered Lunesta, quantity 30. I received only 29 pills. When I called the pharmacy, I told them that the bottle states "Quantity *29/30". She stated that a machine dispensed only 29 and they "ran out...we owe you another pill". I asked her if someone should've caught that before they dispensed it to me and she said yes.

Economically, I would have lost money by getting only half of the antibiotic I paid for, and less sleep medicine than prescribed. Physically, I would probably still have a sinus infection without all the medication ordered, and lost some sleep from not having all the sleep medicine. Luckily, I have caught all the errors and will going down there today to get the rest of my medications. I'm a registered nurse and know that if I was to make a medication error at the hospital, I would be written up and pay consequences. What is being done with all these prescription errors? I caught mine but others are probably less fortunate. I will no longer be using CVS Pharmacies.

I picked up two prescriptions from CVS pharmacy yesterday, paid with my debit card. 76.96. Each prescription was written for a 90 day supply. When I came home, and opened the bottles, I noticed they seemed lighter than should be for 90 pills and 180 pills respectively. The count for each was short. I took the prescriptions back to the pharmacy and asked them to correct the mistake. Which they did. I consider this a very serious mistake, and plan on taking my pharmacy business elsewhere. I do not trust this CVS any more.

Doctor called in a prescription for Levaquin 750 mg. (instructions take 1 every 24 hours) 5/25/2010. I was unaware of this unaware of the instructions at the time I received the medication. When I received the medicine it had take 1 ever 4 hours. After taking the pills for 8 hours I was unable to sleep for over 24 hours and no more than 2 hours the following day 5/27/10. I left a message for my doctor and I called the CVS to get more pills and explained to them what I was going through on the label it indicated (Rx# 600141) 3 refills before 5/25/2011. I was told I should have taken only 1 tablet every 24 hours. I started be become very nervous. After talking with my Doctor, this was very dangerous, could have a negative effect on my heart and kidneys. Will run blood work on me next week, (June 7) and monitor me for the new few months.

I dropped off my child's prescription for attention deficit disorder, Concerta 27mg (30 count) at 9:30AM on Tuesday, May 25th. I told them I would be back after work to pick it up. When arriving at 7:30PM, I was told by the pharmacist on duty that who did not give me her name that my son's prescription was missing and that since they had to go through FDA regulations, they could not give me the prescription until they find it, to give them till 9:30PM that evening. That if she, the pharmacist, would give me the drug, we both meaning she and I would be in trouble with the government. I explained to her it was certainly not my fault that this seems as an internal problem and that I dropped off the prescription. It should have been ready since 9:30AM that morning when it was 7:30PM that night and they could not find it.

It doesn't matter to me if the drug was controlled or not, I couldn't take my son's prescription to get filled at another CVS since they had to abide by finding it at their pharmacy and I couldn't take it to a competitor pharmacy since the prescription was written on and could not be filled anywhere else. All of a sudden, I got a call at home at 9:02PM that evening from the same pharmacist who told me that I could come by to pick up the prescription and that it was found. This has never happened before and I have never been treated like this as a customer, especially threatened that I would be in some sort of trouble with the government (FDA) since the prescription was controlled and I demanded it be filled for my son's dosage due the next morning before he attended school the next day in preparation for his final exams. I am in shock how professional pharmacists and their departments could lose controlled substances and any other medicine for that matter.

They always short customers on prescriptions no matter how may pills are prescribed. I was short five (5) of the fifteen (15) pills prescribed, so there is no way that this was a miscount. This happens for each prescription I taken to them. I don't know if this is a CVS practice or just the practice of this store.

I picked up my daughter's prescription at the drive-thru. Several hours later, I received a call from the genius behind the counter. Did I get the prescription? "Yes," I answered, "It's still in the car." "Well," he said, "I guess I made a 'double prescription' because your child's prescription is still here." When I went to give my daughter her meds, I checked the name on the container. It was some other person's prescription!

When I called CVS to report the error, it was minimalized. The genius said, "Well, that's why I called you." He never said he might have given me the wrong prescription. Some nonsense about a "double" order.

Last week I dropped of two methylphenidate prescriptions, one for my son and one for my daughter. When I picked up the prescription I found that they had put my daughter on both prescriptions. One was 10 mg and the other was 20 mg. They refunded the prescription and gave me a gift card. I dropped off 4 more prescriptions (all new) a week later. Each one of the receipts said "counsel new prescription."

They were put in a brown bag and handed to me. I never even saw if there was a pharmacist on the property. When I got home I noticed that the Augmentin tablets had directions to take one teaspoon every 12 hours! It also said the nasal spray should be taken once a day but did not list once in each nostril. I looked up every pill before I took anything. I contacted the pharmacy board and asked for information about how many miss-fills they have reported and if they have any pending sanctions. Why is it easier to know if a massage therapist or hairdresser has complaints against them? This should be easily accessible public record!

Well, I called in to refill my prescription and on same day they called to inform me that they had given me the totally wrong prescription that I had already been taking for month! Not only wrong pills but, wrong dosage as well, they had me taking twice a day a 24 hour release tablet! So I was taking too much of this medicine. I was wondering why I was so moody felt even more depressed.

Well, I have been reading up on so many eras they make but, unless you are physically harmed there is no repercussion to them. Somehow this has to be stopped before harm is done, some sort of group suite? Enough is enough! Before it is too late for someone, overdosing me on antidepressants could have made me reversed for reason of taking. The suicidal thoughts etc as well as side effects I felt.

I went to fill a prescription, Adderall, and for some reason decided to count the pills when I got home. They had shorted me six pills. Of course, it was too late to complain but isn't it a bit ridiculous to stand at the counter and count in front of them? On another note, this particular pharmacy location most always states that they do not have the medication and to go elsewhere.

This time I insisted after stating I was going to call their district office and they decided that they did have the medication. Also, my son and his fiance also take this medication (and others) and they also have the same problem. They were told they do not have the medication and to go elsewhere. It's almost as if the pharmacy is making a moral judgment like birth control or the morning after pill in deciding whether or not to fill the prescription.

The pharmacy putting the wrong dosage on the bottle causing me to give my 3-month-old son 2mL of medication too much per day. My Infant son became whinny, had diarrhea, and vomiting. Had we not caught it, who knows what would have happened to him?

On Friday afternoon, the doctor prescribed me a generic pain medication for Darvocet four times a day for a broken foot. I went to CVS, picked up my prescription and read the directions they give you. I started taking the meds on Friday night, then took one early Saturday morning and one in the afternoon. I started feeling real dizzy and week and slept a lot on Saturday with no relief from pain. Sunday, I woke up and took another and thought why is this not working and why am I feeling so bad and week I could pass out? So, I got the bottle and looked up the drug, it was no pain medication it was metoprolol tartrate, and made out to a different person.

So, here I was taking somebody else's blood pressure medication (which I already take myself) instead of the pain medication. I was sick for three days. I did call the poison control and the hospital. I have a blood pressure machine and kept track of it. It was as low as 92/57, which mine is never that low. I just know it scared me to death. It is a good thing I just took four in two days instead of four times a day. The hospital said, I would be in the hospital. Oh, pharmacist gave my husband a fifty dollar gift card which I haven't touched. I was pretty much out of it for two days (Saturday and Sunday), I had to work on Monday and felt week all day.

I was given the wrong dose of Prograf 0.5 mg one bid instead of Prograf 1 mg one bid. I filled the RX on 02/27/2010 and took it until my doctor's appointment on Wednesday the 3/17/2010. I had labs done and it showed that I had no trace of Prograf in my system. My doctor ask me about my labs and I need not realized that the RX was filled wrong, this could cost me my kidney transplant she stated. God I hope not. I am due for more labs so I can only pray that I well be fine. After two kidney transplant already and being on dialysis for 4 years, I don't think I could take it.

I went in to pick up my prescription and the clerk said it was already picked up. I never went in to pick it up. Someone dispensed my medication to someone else.

The Menlo Park CVS called and asked me to pick up a prescription. I drove to the Pharmacy. The pharmacy clerk looked for a prescription and said there was none! She then told me I was not on the automatic call list, although I have been getting such notices all along! A wasted trip and little error, but does that mean there can be big errors too.

I went to the pharmacy on 03/28/10, 10 minutes before they were to open, which is 10 am. The pharmacist opened 20 minutes late and other customers were upset. I went there so they can change my child's tablet form medication into syrup since he has trouble swallowing pills. Debbie (floater pharmacist) didn't even know what to do and it wasn't expedited. My child just came out of the ER and Debbie was very slow. I told her if she had a problem to call the ER and they'll give permission for the change of Rx.

Debbie then called and complained there was no dial tone so she tried her cell and still complained, then she asked me to call myself on my own cell (which was strange) so I did and the line is busy. I told her the ER is busy and either the line is busy and to keep trying until someone answers. Debbie then left me hanging at the counter and walked away to fill other customers' Rxs. I stood there staring at her, she would glance then just keep at her station.

Even the pharmacy tech was embarrassed and asked her if she's going to help me and to give an answer. Still nothing so I yelled, "I'm ** done with you people! " and left to Vons Pharmacy where she gave the best customer service and showed empathy to me. There was another time where I ordered an antibiotic for my other child and the idiot pharmacist at that time gave me the powdered form only and it wasn't even mixed at all. Talk about bad service! So if you want a good reliable pharmacy, CVS Pharmacy in Glendale, Ca is not for you.

The dosage was wrong on the bottle. I was taking four times the dosage of antibiotic. Nothing was done on CVS' end when I called, other than they called my doctor.

I presented with two topical prescriptions on the same day, one from my dermatologist and the other from my OB/GYN. When I returned home with the medications, I noticed that the prescribing physicians and instructions were mixed up. He had issued a gynecologic medication from my dermatologist and vise versa. When I phoned to clear up and be sure I was given the right medication and instructions, the pharmacist insisted that they were correct. Luckily, my daughter has a healthcare background and we returned to the pharmacy to view the original prescriptions.

The pharmacist realized the error and switched the medication to the correct physician but needed to substitute one topical from a gynecologic version to just a topical. When he have us the "corrected" tube, we discovered that he erred again and gave us a 1% strength gel instead of a .75% gel! Again, we were thankful it was just a topical medication instead of an oral, and that we caught it before use. No damage due to our vigilance. This was caught only because I clearly understood the instructions from my physician and did not take the pharmacists word that the medicines were correct.

I had my Subutex filled there and they mixed in with the Subutex, Seroquel. I have 29 Seroquel that came with the Subutex. I'm mostly mad at the fact that for almost two weeks, I was taking Subutex and extra Seroquel and could have been seriously injured or killed. My wife's parents want me to sue CVS and I'm seriously considering it!

My 93 year old mother was prescribed morphine. CVS filled the RX and gave us 5 times the dosage. I happened to show the bottle to a visiting nurse who saw the discrepancy. She immediately called the pharmacy and they admitted their mistake. I went in and spoke with the pharmacy supervisor hoping to get an assurance that this would never happen to anybody ever again. This did not happen. It was an issue about the pharmacist being without assistant on a Saturday. I think they need Saturday help or they should not fill RXs on the weekends.

My 83 year old mom was prescribed Levothyroxine 24 mcg. The pharmacy filled the prescription for 125 mcg. My mom has a heart condition and is taking Warfarin. The dose of this drug exceeded the dose 5 times. This is not the first incident. If I was not double checking her medications, this could have been detrimental.

My 4-year-old son had been hospitalized due to his asthma and upon being released from the hospital the doctor prescribed Singulair 4mg chewables to him. It was filled on 2/6/2010. About a week into taking the medicine, he started crying with his stomach hurting. About 4 days later he started vomiting. We thought it was a stomach virus that had been going around. We stopped giving the medicine for a few days and he got better, so after about 4 days we started back giving it to him again.

The first night we gave it to him he went to sleep and woke up crying of his stomach hurting about an hour after taking the medicine. He then started vomiting. The next night I gave him the medicine and when he had taken it, I looked at the bottle and under the pharmacy label which said 4mg I saw the manufacturer's label had 10mg. He had been getting over double the dose he should have been getting.

I called the pharmacy and they said that they would refund us our out of pocket amount for the prescription and refill 2 months for free. My husband said that $36.74 is not worth my son's life. I just hope this medicine doesn't have any underlying effects on him. I hope this hasn't affected any of his organs or anything like a lot of medicines can do with taking double the dose he was prescribed.

In fact the pharmacy said that the pills weren't even chewable tablets which he was supposed to have. I feel terrible about him taking it, but he had never taken it before so I didn't think anything of this being wrong. I will always check behind the pharmacy now...all pharmacies. This is very scary to think my child has taken half a bottle of double-strength medicine.

On 2/27/10, I ordered a 90-day supply of Cozaar and received one bottle of 30. CVS shorted me 60 pills.

Previously in 2009, I ordered Levoxyl and was shorted 30 pills. After that, I switched to a mail order drug plan, but I had to change drug plans because my plan no longer was available in 2010. I went back to CVS in 2010 to order my meds. I am looking into finding another, more reliable pharmacy.

Pharmacy could not dispense needed medication for my child because they erroneously put wrong MD name as prescriber. Insurance denied covering the medication because they were trying to figure out why an "orthopedic surgeon" would be ordering allergy medicine. Pharmacy informed me that they had sent 2 request via fax to the MD asking him to call the insurance company. Inadvertently, my child's PHI was sent via fax to a MD that I do not have any relationship with and who knows where it has gone from there. The pharmacy continues to say it was a typographical error, (put an A for Arrington instead of an E for Errington, but that does not explain, how, why, and who put in the script under the wrong MD. Not only was the last name wrong, but the first name as well.

We've been with this CVS since it was Eckreds. We listed allergies with Eckreds as Sulfa & bandaids, adhesive. Husband had allergic reaction to sulfa and almost died in early 2000's. CVS states there was no profile and no update of profile. I know for fact it was there because I provided the information after his severe reaction.

On 2/9/10, I picked up a prescription for Pataday eye drops from CVS Pharmacy in Haverhill. When I arrived home, I found a 0.5 ml bottle of Pataday in the package, and this being the first experience with this product, I thought everything was fine, albeit very small and expensive. On 2/11, I was online with my health care provider, Cigna, when I noticed the prescription was for a 2.5 ml bottle and that is what CVS charged them and myself for.

I immediately called CVS to alert them that they had sold me the wrong dosage. They adamantly denied that they had done so and claimed they do not sell the 0.5 ml bottle and I was mistaken even though I have the bottle to prove it. They told me I would have to go back to the store with the box the bottle was in so they could look into it. The bottle was already disposed of on the 10th. CVS refuses to do anything about correcting their mistake even though I have the bottle they sold me.

I was getting email notifications from CVS for a long time. I never felt like I was really getting any privileges from this so the other day, I unsubscribed. Now, they will not fill my prescription for my blood pressure medicine. They said that they deleted it and I had six more months of medicine left on my refills. They sent me out the door without my medicines and the woman had the medicine that helps to keep me alive right there in her hand and wouldn't give it to me.

I am having headaches and have elevated blood pressure even more so because I am now worried that I may have a stroke. High blood pressure runs in my family. It killed my grandmother at a young age and I am very concerned about this. These people were very rude and showed no concern for me or my health. I am livid. What right do they have to not fill a legal prescription from a doctor? I went to a CVS out of my area a few weeks ago before I ran out and they told me they didn't have the same mg dose and could I come back in a day or two. That was before I unsubscribed. I cannot believe this is happening.

On 02/04/2010, I dropped off a prescription bottle for a re-fill (#6)of the drug Dexamethasone 4 MG Tablet ROX. I went back the next day to pick the prescription up. The drug has to be taken 2 days before and 1 day after my Chemo treatment which was scheduled on Monday. I was at the drive-thru but as I was driving off, I noticed that the pills were yellow in color and the bottle was almost full. My prescription was a little blue/green pill of no more than 14 pills. When I looked at the label, I noticed that my name was on the label but the drug was Paxil. I have never taken Paxil in my life.

I would have overlooked the error of giving me the wrong drug (this time) but what really upset me was the fact that when I returned to the store and went inside, this Pharmacist, James announced out loud in a public area full of customers, my condition; asking me personal questions with no concern of my privacy.

I called in a refill and gave the lady on the phone the fax number for the refill request because it had changed in addition to the contact number of the prescribing physician. I called an hour later and they said the fax number was incorrect and therefore couldn't refill the prescription. I spoke with the same lady, Lynn, and told her that I gave the two correct numbers to her over an hour ago. She was rude and said I could report it to the manager tomorrow and I told her that I was sick and needed the prescription now and to send the refill request in. She hung up on me.

My husband graciously called back where the lady Lynn, refused to give us her manager's name and used abusive and foul language with my husband and telling him that it must have been a new guy that was in training. I called my physician immediately after I got off the phone with her. He said that he had no requests and then while we were on the phone he said the refill request came through. My physician got the pharmacy number from me and said he was going to call. This is not the first time I have experienced abuse and neglect from this same store and same lady. She has not been made accountable and apparently the manager of the establishment will not do anything about the incompetent employee. I have had it with this company. I hope that people's complaints are not only heard but something can be done about it. Thank you for the opportunity.

My CVS prescription error was nothing more than a nuisance because I caught it promptly and it was a minor mistake. However, I am writing to collaborate other individual reports that might suggest that CVS has deficient processes or process control methods for minimizing prescription errors.

I recently started taking an OTC generic proton pump inhibitor for acid reflux problems (Omeprazole). My internist prescribed one 20 mg pill a day, with an Rx for 30 pills a month. I filled this prescription 2 or 3 times. He also referred me to an ear, nose, throat specialist, who subsequently prescribed double the dosage. For convenience and cost savings, the specialist wrote me a second prescription for 120 pills, a two month supply.

However, when I went to pick up the prescription, I realized from the price and pill bottle size that they had filled the original prescription, which had been written by a different doctor under a completely different number than the one I had ordered on the phone.

It took the pharmacist (or aide, he was not the managing pharmacist on duty) 15 - 20 minutes on the computer to confirm that they had filled the wrong prescription. I then had to return to the store to pick up the corrected prescription.

It seems clear to me that someone in the pharmacy unilaterally made a decision to switch prescriptions. My insurance co-pays are structured so that I paid $15 for the 30 day supply ($15/30 pills = 50 cents a pill), but only $30 for the 60 day supply of 120 pills. ($30/120 pills = 25 cents a pill). So, from my expense, their margins are double for smaller prescriptions, but I have no idea how my insurer covers the balance.

I brought my two children, ages 4 and 5, to the minute clinic for their second seasonal flu shot. This was the first year they were getting the shot and the nurse mistakenly gave my youngest (son) the wrong shot. She gave him the H1N1, which my husband and I were completely against giving them. We do not feel confident at all with this shot. I am extremely upset that my son was given this shot, when my husband and I had already made the conscious decision that we did not want our children to have it. God forbid, he has a reaction to a shot that we both did not want. I am upset that the wellness of my child was completely taken out of my hands.

The pharmacy filled my prescription with the wrong medicine. It was a very similar drug that was used for my prescription. It was a nonfatal mistake, but could have resulted in serious health problems for myself and my baby. This is a medicine I take regularly, so I caught the mistake before damage could be done.

On December 20, 2009, my dad went to our local CVS to pick up a prescription. When he got home, I looked at the bottle and the name of the prescribing M.D. was totally different from his PCP, the guy that normally wrote scripts for this medication! I theorized that the pharmacist that filled it was either tired, lazy, or just wanted to leave. In any case, this was inexcusable.

On Wednesday December 23, 2009 my husband attempted to fill his prescriptions after being told 3 different times that the medication would be ready in 15 minutes ( it took almost 2 hrs. we noticed on December 26th that the dosage amount and the Qty amount did not add up. They had him taking twice the prescribed amount! We will no longer be using CVS to fill our scripts! Luckily he didnt die!

I had a prescription called in by my doctor earlier today.... went in at about 10 min to midnight and picked up and paid for the prescription. When i got back home I looked at the pill bottle which was supposed to contain 90 1mg xanax- this is a regular prescription that I get monthly so i could tell that something looked wrong. I count the pills out and count 61. I immediatly try to call the store and pharmacy and am told that they are closed.... pharmacist is gone..... call back tomorrow- and click they hang up on me. I call back and speak to the store manager and explain my situation... pharmacy is closed- hangs up again....

This happened four times- all i wanted was for someone to leave a note or send an email to whom ever is opening in the morning- hangs up once again. This is not the first time this has happened. It happened a few months back with adderall- only giving me 60 of 90 pills. This is outrageous for mistakes like this to happen not to mention the aggrevation of time wasted fighting with employees

I picked up a prescription without a problem at 6pm, came home realized i frorgot i had another prescription to pick up so i went back ay 930pm. CVS can not find me in their system. I gave them my name 100 times my id so they can spell correctly & my insurance card, yet i was no where to be found. So i asked if i could pick out my signature from the earlier medication i picked up and they can look up my Rx # (those papers you have to sign saying you understand rules on meds) So i pick it out and my information comes up as a Daniel. My name nor anyone else in my household in named Daniel. So then i said well i did see my meds from earlier had my address from 7 years ago on it (which never had happened before) still nothing. So i went home called them up with my rx # that i had from the 6pm pick up and daniel comes up again. They tried to tell me i have a different spelling in my name or thats my middle name. but still do not have my medication after being at CVS for an hour.

I was given 50mcg Duragesic patches instead of the 25mcg that I was prescribed. These patches contain fentanyl, a powerful narcotic that is roughly 80-100x the strength of morphine. You absolutely can not increase the dosage of this medication without proper titration, and 50mcg would have been unquestionably fatal if I had not noticed the error before applying the patch.

The boxes that the medication comes in have the strength written in large print (and in differing colors for each dose) on the front and it is not difficult to determine which one you have. When I returned to the store and brought the mistake to their attention, the pharmacist did check the original prescription slip that they had on file, and it clearly said 25mcg.

Aside from the easy-to-read packaging, several other things should have alerted the staff to the error - most importantly of which was that the first (wrong) prescription that the cashier rang up came to a total that was almost double the normal copay; I asked about this and was told that I would need to call my insurance company to ask why it was suddenly more expensive (they didn't know, themselves). After returning for the correct dosage, they remarked that maybe that was why it rang up higher than usual.

On a slightly different note, CVS frequently runs out of this medication and forces customers to partially fill the amount and return for the rest before the month is over. This can cause problems with insurance billing and sometimes serious inconvenience for patients that are obligated to only use one pharmacy. While they were fixing the error, I was told that they were out of stock of the 25mcg patches and could only give me one. I was also told that they have trouble keeping this medication in stock, and to call several days in advance to remind them to order it if they are out.

The mistake I encountered was no doubt a result of a hectic workday on the part of the staff - they seemed to be running behind and stressed, with dozens of customers in the store. I was told when calling in the medication several hours earlier that they were extremely busy, in fact, and might be late filling my request. A customer nearby said aloud that she had been waiting for an hour. I can understand when people are having a rough day, but this is one area that cannot afford errors such as the one I encountered.

I dropped a prescription off to pharmacy over a period of two weeks. I have been going to this pharmacy for a matter of years under the same insurance plan. The medication i have been trying to get filled is for my asthma. I am 8 months pregnant and i have serious respritory distress problems. I have been calling and trying to get my medicine for over two weeks now and the pharmacy has been doing nothing but giving me the run arounds. They finally gave me to the pharmacy manager and when i explained this situation to her she was very sarcastic and rude about the situation. I have been traveling back and forth to this pharmacy a matter of 4 times and i still have no medication. I believe this is a serious matter and would truly like to speak to someone who can resolve this matter.

This weekend (12/5/09) a prescription for my father was called in by his physician to CVS in Orange TX. The order was picked up and my father took the three drugs that were prescribed according to direction on the bottles. There was confusion on his part, because one of the drugs he knew he had to take was not in the three.

After talking with my father and with his physician it was determined that the order was wrong. In addition to receiving only 3 pills out of an order of 30 for one drug he was given the completely wrong drug for one of the three. After talking with the pharmacist on-call he admitted that he dispensed the wrong drug. This was after my father took the drug.

After discussing with his physician it is hopped that no ill effects will occur and he is under observation. It appears that he "got lucky" in that the wrong drug was not toxic or produced ill side effects. The emotional upset was great for the couple of hours that it took to clear this situation up

I filled out my babys prescription at mustang cvs pharmacy in oklahoma twice and both times i got the wrong prescription. Both times it was someone else's prescription. first one the store caught it after i got home with it, the second time someone else got mine and fortunately they looked at it before leaving the store and returned it and we both got our prescriptions. This is serious! Fortunately, by Gods grace nothing happened to us.

What did CVS do with my 23 day supply? I take 2 pills a day so that is 46 pills. Quite a windfall for them. Very severe daily headaches if I can not afford the meds out of pocket which is most likely

I had my doctor phone in a prescription on Wednesday 11-4-09 to this location on 11-5-09 at about 6:30 PM I received a call from the head pharmacist stating that she had problems understanding the prescription medication and then I told her what it was and she said oh now it makes sense but that the girl that called from my doctors office was rude to her and in her words "she don't play that" so she told me that I needed to call my doctor back and have them phone in the prescription again...I did this and the girl at the doctors office said that she had called in the prescription twice and the third time this lady called she suggested that she get someone else to listen to it...this is when I had a problem because of bickering on both sides I didn't receive my medication until Saturday 11/7/09 four days later. I have written a letter to my doctors office to handle that end of it but I surely expect someone to deal with this lady...because of a fued between these two people acting I might say unprofessionaly I had to be without my medicine. I would expect the pharmacist to take the higher road so to speak....I will rethink filling any of my prescriptions at this location at all and if any with CVS....Kroger is beginning to look a lot better.

I filled a perscription for a medication called oxycodone for 120 ct on 10/30/09. I recieved a call from my doctor,s office stating that the pharmasist call in a refill for 60 pills due to an error on his behalf. Nick said he overfilled my script by 60 pills. As I was going through my home messages I was asked to contact the phamacy. After speaking with Nick he explained to me he called my Dr to get another script for 60 more pill and it would be at no addition charge to me it would just keep his inventory correct. I informed the phamasist that he did not make an error that I recieved the correct amount of pill,s which was 120ct. He has contacted me 2 times after that ensisting that I am mis counting he then explained to me that as soon as I left the store he realized that he had made the error if so then why did he not contact myself or my doctor the same day or next working day. His replie to me was that the phone number that he put in the system was incorrect it seems to me that he should be watch over or retrained on how to do his job.The date he contacted me is today November 3rd 2009.

I have received miscounted refills, the wrong prescription, and the wrong pills many, many times. I don't know how many trips i've had to make back to the store to get the correct prescription.

I had a prescription filled October 27th, 2009 for a malaria medicine, mefloquine, (my son is leaving for volunteer work in Nepal. After picking up the medicine and returning home, we noted that the dosage instructions said to start taking 8 days prior to travel and every day during and for 4 weeks after returning home. Take with food and 8oz of water. There were 16 tablets.

I called the pharmacy and spoke with the pharmacist who filled the prescription about the dosage instructions. I was told (in a very annoyed tone) that the doctor had written the prescription and CVS was merely filling it. If I had a problem with the amount of pills I should just contact my doctor.

Taken aback by the nasty attitude, I persisted and asked the pharmacist why they thought the quantity didn't equal the dosage instructions. The pharmacist again (in a very exasperated tone) stated again that I should talk to my doctor as he was the one who had only prescribed 16 tablets.

But still I insisted something must be wrong-- only 16 tablets? Didn't CVS owe me more and could they at least check on the quantity before I attempted to call the doctor? The pharmacist then put me on hold, and came back about 3 minutes later, telling me my son was to take the tablets once a week.

I then asked what would have happened if he had started to take the tablets every day according to the dosage instructions on the label. Answer: probably nothing. (I later learned this is absolutely untrue. Larium (mefloquine is the generic name) can carry serious side effects. From the Roche website: Patients should be managed by symptomatic and supportive care following Lariam overdose. There are no specific antidotes. The use of oral activated charcoal to limit mefloquine absorption may be considered within one hour of ingestion of an overdose. Monitor cardiac function (if possible by ECG) and neuropsychiatric status for at least 24 hours. Provide symptomatic and intensive supportive treatment as required, particularly for cardiovascular disorders.

It is important to keep in mind my son would have taken the equivalent of 7x the dosage if he had followed the dosing instructions as written. Unfortunately, I lost my cool and berated the pharmacist for the mistake. I felt bad, as they then got very, very upset and stated they had been working 14 hours days. I have no idea why CVS would require a pharmacist to work such hours, but it seems like a recipe for disaster.

I felt sorry for the pharmacist at this point, but I am still concerned about the potential harm that could be caused to others. I feel the problem ultimately lies with CVS and it's employee policy as to work hours, and staffing problems. I feel they are exhibiting an utter disregard for consumer safety.

I contacted the CEO of CVS, Thomas R., and in an email I explained everything that had happened, and asked for some sort of comment or response as to the alleged hours they ask their employees to work. I know he read the letter as I sent it with a delivery and read receipt requested. I never heard back from him.

I did receive a phone call from a Michael T., director of customer relations, he left a message on my answering machine at work and stated he'd call back, but he never did. I then sent him a letter explaing my concerns, and to please write back as I can't properly converse in private while at work in a cubicle. He never responded either.

I feel CVS should take precautions to make sure mistakes like this happen as seldom as possible. I gave them a chance to refute the allegations of overworked employees. I still would like an answer, but it looks like they feel there is no need to respond or investigate.

I dropped a script off for my 7 yr old son for 2- 150 mg of lithuim twice a day. i looked at the bottle about 3 days later. my child was not acting right and could not control his body fluids, etc... when i looked at the bottle they made the label as 2-300 mg of lithium twice a day. so in other words my child was to have 150 mg tab in the morning and 150 mg tab in the evening. i was giving him 300 mg tab in the morning and 300 mg tab in the evening before i noticed what had happened , and he went into a rage at daycare.

On Oct. 15, 2009, I took a new prescription for a medication, Vyvanse 70 mg, 30 day supply (1 a day) to the pharmacy. This medication is considered a narcotic and therefore, a new script has to be written each month. I have taken this medication for a year, and there is no generic for it. The pills are orange and navy blue. I returned to the pharmacy is about 3 hours and picked up the medication to take when I got home because I had missed my dose for the day. I opened my bag and found the bottle filled with capsules that were white and orange/yellow w/ 35 mg printed on the pill. I knew immediately that they were not my pills and did not take them, but they needed to be returned. My sister took the pills to CVS #1522and explained what happened and the pharmacist said that they were filled at store #1497 and they would have to be returned to them. However, she made a note of the problem. The pills were returned and exchanged for the correct ones. However these are narcotics and who received my pills if I got those?

Every encounter that I have had with CVS has been extremely unpleasant, particularly the pharmacy department. Its personnel seem frazzled and overworked, and make serious medication errors. When they are confronted with a problem or a mistake, which they themselves have created, they become hostile and rude. Most doctors abhor CVS because the pharmacies are infamous for lost prescriptions, incorrect refill information, incorrect dosage directions, et al.

Because of this history, I am filing a formal complaint with the pharmacy board, in Maryland and DC. I will also contact HCFA and the FDACVS stores are downright dangerous. Patients with Medicare and Medicaid need to be protected against your arrogance and medication errors.

My 16-year-old daughter had an eye infection so the doctor prescribed Ocuflex ophthalmic solution. I stopped going to CVS a while back because they always shorted my husband on his meds and I'd have to go back for the rest. Unfortunately, the Kroger where I usually get meds filled was having computer issues so I went to CVS thinking they couldn't short a bottle of eye drops. They didn't. What they did do was give my daughter ear drops (Ofloxacin) instead. I didn't even realize it until my daughter mentioned it the following week. For almost a week, she was putting ear drops in her eyes 4-6 times a day. It says right on the label that it's ear drops and in the instructions it says "in both eyes". If anybody had a lick of sense, they should have caught this. My daughter reasoned that maybe it had a dual purpose. I didn't check it. I made the mistake of trusting the pharmacist. I will never, ever go to CVS again. It's ridiculous that they keep getting by with stuff like this.

need to speak to someone bout my prescrictions not given right dose...located in dallas tx on w illinoise ave 75224. i have got pescriction for my children. i picked it up trusting them to give me the right amont! later after 3 days of giving my kids the medicine i relized that it wasnt enough medicine left ..the amont of medice was for five days 2 times a day! and in the three days i gave them there was only alittle left. just by looking at it u cud tell it wasnt enough for the next two days. i conserned about this becuase what if i had to give it to them exactly the right amount n of course it wasnt enough.

did they mess up on the amount it was supose too be r how do they mix the medicine n know the right measurement. so i called them and i let them know what happend n they said just give them (my kids) just till its finished. so i told them but it say for five days n its not enough for five days they said it sud had been i was like well its not. im so conserned cause it was for the flu. the medicine was tamiflu. what if something goes wrong to my kids because i didnt give them the right amount. what if the virus wasnt killed cause what was missing!

they told me to go back tommorow to talk to the maneger! i dont know what he r she is going to say but hopefuly they give me the amount of medicine that was missing r explain to me what went wrong r if thats wat they give, even if its not enough for five days why does it say five days n its not enough for five days. cud this have been a mistake of an employee r what! i need to know because i know they messed up! if something happens to my little girl i will go crazy r my boy!

I had a prescription for 75mg Plavix filled at the pharmacy after my heart attack. The dose instructions were to take 1 tablet twice daily. Since this was the first time I had taken this medication I was unaware that this was double the dosage prescribed by my doctor. The instructions should have read take 1 tablet once a day.

There have been several incidents over the course of a year or more. They have given my parents the wrong medication; filled the same medication twice in the same day; lost medication. My parents are 76 and 79 and their ability to deal with these mistakes are very limited. I have talked with the Drug Store and they do not offer any ways to correct their errors. I am concerned that someone is going to die or suffer due to the Drug Stores mistakes.

There should be no reason I am linked to my sister. We do not have the same name, initals, address, phone number, date of birth etc. I am lucky it is my sister they are calling and not a stranger with the same last name. This a HIPAA violation and CVS has made no attempt to correct this matter. Needless to say CVS will no longer have my business.

My son had just been dismissed from the hospital after a bad car wreck. I took him by my neighborhood CVS to fill his pain medication. After receiving the medication I took them to the car where we proceeded to open the bottle and count the pills as my husbands medication has been miscounted before. The prescription was ten pills short. After taking the medication back inside and explaining the situation, I was not only told that "there is no way the count was wrong, because we count our prescriptions twice", but that "maybe you took them out and are just trying to get more pills without having to pay for them". I was livid! Not only was this unnecessary but was stated loudly in front of other patrons. I was terribly embarassed at the accusation. Needeless to say I refuse to ever step foot inside of another CVS pharmacy.

Miss count on prescription. Went to pick up a lot of prescriptions and count that they were only giving me one box of lidoderm patches instead of two I caught that right away they just handed me the other box no label no problem for them. I guess but My biggest complaint is my narcotic was short 30 pills The district manager had the pharmastis call me instead of her self to tell me that there count was right Like they were going to tell me that they did something wrong give me a break told me that this never happens

My daughter Hannah went to the CVS pharmacy to pick up her perscription and they gave her the complete wrong perscription with the wrong name on it, when i called them i spoke to a girl named Holly she gave me attitude, she told me to bring it back. I asked how they could make a mistake like this and she said i dont know, I had said to her something really needs to be done about this because if we had been older people and we didn't know the difference it could have done something terrible to us. So i really hope this issue will be taken care of.

My debit card was charged over $17.00 for James M.'s meds. Then charged $25.00 for mine . And was told it would be 3 days before the $17.00 would be back on my card. In these tough economic times this was not a good thing for me.

My mother retired on disability from the state of NH. As such, she receives state benefits for the rest of her life, as well as Medicare. Her prescriptions are handled by CVS/Caremark...though I think Caremark is not very accurate.

2-3 weeks ago she sent in an rx from her endocrinologist. She is on Lantus Solostar for her diabetes. Her dosage had been upped to 100U. She heard nothing from them. She was running low, so she contacted Caremark. They told her they could not fill the rx because they needed to talk to her dr. She called the office and they called Caremark...everything was in order. Or so we thought. Her dr gave her 5 days worth of medication to get her through.

Thursday, 8/13/09, she called Caremark because her insulin was not here and she was about to run out. They apologized and told her it was being mailed overnight and she would have it Friday. It is now Saturday and no meds...and she is out of insulin. She called Caremark again today and was given a run around. I called and she gave permission for them to speak to me. I was told the order is still processing and the soonest we can expect them to ship is Monday or Tuesday and it would be overnighted. After reading things here, I suspect it won't be. Meanwhile, she is out of insulin because of THEIR incompetence.

I was put on the phone with Marvin in the resolution center after I informed the rep that sorry was not acceptable. I explained to him that this could be life threatening. Over and over his answer was he was sorry about the inconvenience. His solution was for her to call her dr and have a script written to fill at a local pharmacy...at her cost. I told him this was NOT acceptable.

They have had more than enough time to get this taken care of had they contacted her in the first place. Was told that is not their policy. And again told me to contact her dr. It's SATURDAY! The office is closed! Her sugars run in the 400-500 range without medication!

This is so completely unacceptable. I will be contacting the AG, state reps...anyone and everyone I can. This cannot and should not be allowed to continue. I am apalled that they even felt it was their place to question a dr's order...it's prescribed because it is needed. And I was shocked to see how many others this has happened to!

The CVS in Chatham (pop 1200) suffers from lack of competition. There is always, repeat always, a little something wrong when we try to fill a prescription. They often do not have the medication. They do not leave messages by phone. "We can't discuss prescriptions on answering machines" is their excuse. Well, they certainly could say, "This is CVS. Please call us back." The firedrill is alays the same. One goes to pick up the medication, is told that it isn't there, we ask them to phone the doctor, they phone, then discover the doctor did indeed call in the Rx, but they didn't have it. Then they either go and get it or have us wait up to 5 days to get it.

However, they never, repeat never, attempt to get the medication from another CVS unless we are standing at the counter. Somehow, they don't know to start this process until they have a frustrated and disappointed customer at the counter. This has occurred the past four or five times we have attempted to get a prescription there. Never mind the constant hassle of trying to get them to stop using child-proof lids for a 90-year-old whose hands find everything difficult. Which causes yet more special trips back to the pharmacy. This time, the pharmacist curtly suggested we were "welcome to go to any other pharmacy," which is a not very nice way of saying you can drive 32 miles round trip to the next nearest drug store. It's not that we thought this of CVS when they first opened; they have taught us this. Nothing ever goes smoothly with them.

On 7/22/09 I was diagnosed with shingles on my eyelid and was perscribed Trifluriine 1% eye drops by my opthamologist. After seeing my opthamologist I went immediately to CVS Pharmacy and had my perscription filled. I was instructed to use the drops every 3 hours to prevent the virus from entering the eye itself. If the virus enters the eye, loss of vision can result and the virus never leaves the eye. On 7/25/2009 I noticed that the expiration date on the bottle read 04/2009. The eye drops had expired 3 months ago! I had been using them for 3 days! I saw my opthamologist on 7/22/09 and 7/24/09 and am scheduled to go back on 7/30/09. I don't know if the medication was effective or if it harmed my eye. CVS did give me a new bottle of drops and I still have the old one that expired.

I take 150mg of lithium 5x/day. The prescription was filled for 300mg 5x/day (double my usual dosage) As I was filling it at a new pharmacy, I didn't worry about the different color of the casing. I took it for nine days before I realized and had terrible side-effects.

I went to fill a prescription for Subutex 8mg (x30) on 7-10-09 and when I got home up in North County San Diego, Carlsbad, I discovered that I had someone else's prescription. Not only did I pay $240 and fill it far from my house (near work) but they made me drive down there at 10 p.m. to get it. They should have at least filled it near my home. The most alarming thing about this is that if the person who my prescription got switched with had taken it, they easily could have died! I was offered nothing, not even $5.00 for my trouble! They told me that to avoid further complications, I had better come right then, at 10 p.m. My husband had to drive me and we had to take my young son. What if I couldn't afford to drive all the way back down south or what if I was sick and had to take it right then? What if the other guy had died, trusting that he was given "his prescription"?

My husband dropped off my prescription on 7-13-09 at about 2:00 pm. There was a discrepancy finding my name since it's hyphenated. Fine, he drops it off and they said 30-45 minutes. Then he goes back an hour later at about 3:20pm and the CVS pharmacy girl tells him it's not ready and to come back. We go back at about 7:15 pm. Again, they cannot find my name due to my name being hyphenate. She looked it up and she said they do not have my prescription that they would need to order it. I asked her why they didn't inform my husband the first time he was there so we wouldn't have to come back. All she said is, "I don't know." So I asked her if another CVS has it and she called. She said that they ordered it and they will have it tomorrow. She will call after 11am to confirm it is in.

On 7-14-09 at 11:32 am, I called and they pharmacy clerk said it was in. I asked if it will be filled and she said yes, that they are currently working on it. My husband arrives at 2:47 pm to pick it up again and it's not ready. That he would have to wait 15-20 minutes to get it filled. Finally, at 3:08 pm, he was able to get it filled.

I placed an order for prescriptions. The order came back all wrong and I was charged incorrectly. I contacted the doctor to make some notes on a correction prescription for follow up and then the avalanche started! I keep receiving tons of medication and they keep charging us. It never stops. I contacted their corporate office and sent in copies of all documents for help and nothing! I think the thing that infuriates me the most is that when I was working with the customer service center, no matter how hard you try and get a regional manager that oversees their service center, no one will give you a name other than the team supervisors that you want to complain about! It's a nightmare dealing with these agents and their supervisors!

On 5/30/09, I had my prescriptions set up on the auto refill option. My parents, who live in Ohio, got a call saying my prescription was ready. I have not lived in Ohio for 5 years and have asked for my contact to be changed multiple times. When I went to my local CVS, where the prescription was to be ready, it was not. It took 45 minutes to refill it, which is okay, but the auto refill option obviously doesn't work (nor does asking contact information to be changed). On 7/3/09, my parents again got a call saying my prescription was ready. It being a holiday weekend and having enough pills to get me through until Tuesday, I stopped by the pharmacy Tuesday. The staff member gave me one prescription and I said I had two. She looked up the other and said I needed an authorization as refills were out. She said CVS faxed the request on Monday, but had not heard back from my doctor.

I let her know that my last bottle said I had one more, but that I would check with my doctor. In the meantime, she charged me for 3 months' worth of my other prescription and only gave me one month's worth, so I had to return and ask for the rest. I called my doctor's office the next morning when it opened and asked for an authorization, which they called in to CVS. I returned to the pharmacy that evening and asked for the additional prescription. She said that one was filled June 30 and had I picked that up yet? I said that was just there the day before looking for it (it was the same staff member). She said she thought I said there would be changes to it, which simply never happened. She then gave me the prescription, which was hanging on the pickup shelf, where it probably was the day before as well. While this isn't terrible, I am behind on my medication by 2 days, which can be quite serious depending on the medication.

My 10-year-old daughter was prescribed Risperdal, she has been taking this medication for 6 months at least. I went to the drive-thru pick up location to get her medications. First, they did not ask for my signature and when I got home, I opened the medication because it was a new strength and I read the medicine information packet that comes with the prescription. They had given her Ropinirole instead. This medication is for Parkinson's and restless leg syndrome. She is only 10. When I called the pharmacy, the lady told me it was a new generic for Risperdal. I told her that my daughter is on a mood stabilizer not on something for Parkinson's. I went back up to CVS and retrieved the right medicine. Also, on the paper it said, counsel new drug and nobody asked if I wanted to speak to the pharmacy.

I have had nothing but trouble with this staff. My doctors issue 3 to 6 months scripts that are faxed or delivered to the store, only to have to be contacted each month for a renewal as previous paperwork is not inputted into the system. I have had wrong drugs and needles issued to me and lost looks from the pharmacist when I bring things to either their attention or back to the store. The staff is constantly losing or misplacing refills when they are finally available and I have spent above 30 minutes waiting for things to be found or refilled. I have been issued the same drug in a month due to paperwork mishaps. Have they ever heard of overdosing? I am treated like a ** when I state something is wrong and the attitudes only become more vial when they realize they were in fact wrong.

I have received new medications and not been consulted by the pharmacist on duty. When I ask, they are too busy on the phone with God knows who to answer any questions. The worker bees of the department are left looking like fools as their superiors clearly make it known to everyone around that they make the calls and will decide who can be helped. A pharmacist will stand behind a counter reading magazines as 5 to 10 clients wait in line and offer no help or assistance to sales staff. When asked question from the line, they will play passive aggressive and either make things more complicated or flat out offer no help at all. How do you make money? I have confidence that your staff does not realize the seriousness of their jobs. This is serious stuff, I like to refer to it as life and death when drugs and medications are involved. They do have degrees and proper DEA qualifications to be dealing with the chemicals they issue, right? I, many times, think not!

I have decided to move to a local family owned pharmacy and in my conversation with the owner, he stated that CVS is by far the worst and most of his customers have come to him as CVS is very incompetent and unable to handle simple task across the board. I didn't become a chemist on purpose while I was in college as I made the wrong assumption that a pharmacist would be able to address my medication needs. CVS has definitely made it clear I will need a degree as being given drugs in a very informal and nonchalant way is the future and if I want to stay alive, it would be the more prudent path to follow.

I have had serious thoughts about having my attorney contact the DEA on this matter and this store specifically as someone at your company needs to be responsible for the actions that are not being taken by staff. There are not words for how embarrassed and ashamed you should be over your ethics and business practices. Karma will have its day with all involved with your company.

It has not been just one incident but many and despite my doctor's recommendations to change pharmacies, I have just become accustomed to using this chain. I left the Bremen, GA store on Alabama Ave., because they filled incorrectly 3 of my RX's with unknown meds. Another time, they gave me someone else's meds and I didn't realize it until I got home. Also, they were caught abusing the extra care bucks program. When I reported them to the area manager, the whole store staff seemed to know me when I walked into the store. And believe me, it was as close as I want to come to the public tar and feather punishment.

I then began using CVS in Villa Rica, GA and the same thing there. Meds were filled incorrectly, the pharmacy staff, collectively, is the most rude, hateful and humiliating people that hold public jobs. They seemed to think they were my doctor. In front of many customers on several occasions, they embarrassed me by questioning my RX's and told me they could not fill my meds until speaking with my doctor. This happened on 3 occasions, each time my doctor told them to fill my scripts as directed but they seemed as though they were punishing me still for what happened in the neighboring town. My doctors (2) have gotten fed up with CVS making it so hard on me and told me to change drug stores. Both physicians told me they did not like CVS and this behavior was common. They should be more careful with regard to patient privacy.

I have also contacted them on many occasions regarding loud, detailed and personal information being revealed while they were communicating their rude reasons and problems each time. This is habitual with this company and until I found this website, I thought it was very personal and I have for years thought it was just me. Honestly, I am treated for major depression and take many meds for this and their behavior has greatly affected me in serious ways in the past. It is just a relief to find that this is a larger problem than just mine. I just thought I was being punished for reporting the Bremen Store for filling my meds incorrectly and giving me someone else's med and abusing the extra care buck program.

After a doctor's visit with my 4-year-old daughter, we dropped off a prescription for an oral antibiotic and ear drops. This was at 1pm. This oral antibiotic is very important because my daughter is scheduled for outpatient surgery in a week following a round of antibiotics. When we returned at 4pm to pick up the prescription, the pharmacy only gave me the ear drops and had no clue that I had 2 medications to pick up.

After minutes of searching, they finally found my prescription only to tell me that they couldn't fill it due to the insurance. They proceeded to tell me that they had already contacted the doctor to see if he wanted to call in something else, but got no response from my doctor. Furious, I left CVS and rushed home to call the doctor's office to learn that they had never been contacted by CVS, and has never had a problem with an insurance company refusing to cover this very common antibiotic.

Thirty minutes after my conversation with the doctor's office, CVS Pharmacy called my home to inform me that my original prescription had been filled and they apologized for having me make 2 trips to town. Now, if this isn't enough to make you want to cuss, just three days prior to this, I went in to pick up another brand of ear drops, and discovered the pharmacy had given me eye drops instead. I'm so glad I caught the mistake, and had them correct it. I do believe I am finished with this pharmacy.

On June 15, 2009, I went to CVS Pharmacy on 264 W. Boylston Street, West Boylston Mass to the drive-thru to pick up my 4 year daughters prescription for Pulmicort (Steriod), which is used to control and prevent symptoms caused by asthma. At the same time, I was told that another prescription Budesonide, which is also used to control and prevent asthma, was also prescribed for my daughter. But it wasn't available at the time and that it would be available the next day. I told the cashier that the doctor only prescribed one medication not two.

After the cashier handed me the Pulmicort medication, I opened the box and noticed that the date had already been expired, May 2009. I brought it back to the cashier and the cashier gave me a new one. The pharmacist never bothered to walk up to the drive-thru to apologize for her mistake. I had to specifically ask for the pharmacist myself to complain for her mistake.

Consequences, my daughter could have ended in the ER because of this expired medication (which I was told makes the potent of the medicine weak and it doesn't guarantee to work to its potential).

My husband, who is epileptic, had been stable on his medications for nearly two years when CVS ignored his neurologist's orders to dispense his medication as written and gave him a generic substitute. As a result, he had a seizure and damaged his nose so badly that it had to be corrected surgically and now experiences auras and absence seizures regularly.

His license has been suspended because his seizures are no longer controlled, he is unable to work because he can't commute to his job, his doctor is worried about neurological damage, and he is severely depressed and had to be placed on medications that lower his seizure threshold even more in order to help his mental state. In addition to that, this pharmacy has labeled his prescriptions with other people's names and filled scripts that were potentially harmful for him (i.e. a cough syrup containing Vicodin for post-op pain in an amount that would have delivered nearly 8,000mgs of Tylenol per day).

I have also had problems with this pharmacy filling the wrong amount of medication for my prescriptions and refusing to fill scripts because they say my insurance won't cover it. I've called my insurance company and they have told me that the pharmacy is in error because the prescriptions have been submitted, the claim accepted, and then the claim "taken back" up to eight times a piece. I've had to pay full price and go without medications as a result of this.

Today, however, was the final straw. I opened the bag with my daughter's prescriptions in it and saw that each prescription had been filled two times. They willingly refunded the price of the extra prescriptions and told me that mistakes happen, and I informed them that a lot of mistakes had been made and I was sick of it. I have transferred all of our prescriptions elsewhere and will never deal with CVS again.

When I signed up for CVS pharmacy, I put in all caps at the bottom (under the additional comments section) that I could not have generics and to fill brand name only. I am on routine meds Glucophage and Synthroid, and those 2 always need to be filled with the brand name since generics don't seem to work for me.

I called my doc's office and told them that it would be a good idea to put DAW on the Rx they sent to CVS as an extra measure to be sure CVS filled it with the brand name. Nope. It still didn't work.

I just ran out of Glucophage today and was hoping to get my CVS package tomorrow. Lo and behold, when I checked on its status tonight, it's been filled with metformin (generic Glucophage)! So when it does come, it won't even be the right thing and then I get to play the return game with them. In the meantime, while I wait for them to actually fill it with the right thing, I get to pay full price for enough Glucophage to hold me over when I go get it from Walgreen's because my insurance won't allow me to bill them again since CVS already billed them once for the meds.

But, from what I've read so far about CVS, I should be glad that they at least filled it with a similar med to the one that I needed. Hooray that they didn't substitute my Glucophage with Guaifenesin or something stupid like that. I fully expect to get a box of Sudafed instead of Synthroid when I order it!

I will be soon changing all my prescriptions to another store. This person is very arrogant and lies about the insurance companies and short me out of my medicine counts to keep me coming back. They gave me Crestor when I called in Warfarin. I resent this. when I got home and began to refill my pill containers realized they had forced me to pay for their mistake filled prescription that I did not want.

My 1st rx-(Ritalin)they failed to put my ste# on pkg, so USPS returned it to Caremark.They fedexed rx and it was damaged upon receipt.On 5/11, Bob said they will have a mailer sent to me to return damaged meds-then upon receipt they can send a replacement.I am out of my meds at this point.I didn't get their mailer until a week later and I send the meds back that same day.Today is 5/29/09 and I have not heard from them. Did their employees steal the meds when they were returned?

I immediately called the pharmacy and asked to speak to the manager. I explained the "error" and this is very serious with the number of older people that may use the same drug, or people refilling for the first time and also mentioned the number of foreign people in the area that may not understand and may possibly remove the tablet from the applicator and take by mouth as the incorrect label prescribes.

The manager was very apologetic about the error. When I was filing the prescription paperwork in my medical folder I happened to think back to last December 30 when I had a prescription filled for Fluconazole l50 mg tablet (Rx 490041). The label read "take 1 tablet every day". I had taken this previously and was aware that it is a "one-time dose" and you do not take everyday. The written patient prescription information sheet indicated to "take this medication by mouth usually as a one-time only dose".
Someone who had not previously used this drug would take the tablet for 10 days. At that time, I did not call the pharmacy to report the error, but will alert the manager on my next visit to the store.

Something needs to be done to clean up these errors occuring at the CVS Pharmacies.

So in my new Rx, I have both 7.5 mg and 15 mg! On other occassions I have received totally different medications that they swear is the same - but according to the internet they are not. CVS is always getting medications from different manufacturers so it always looks different. I have learned to be on my toes. I have gotten in the habit of opening the packages to check the quantity before leaving the store. They (too often) give me 30 days worth but the sticker and Rx call for 90 days supply. Why pay for 90 days worth but only get 30?! I have hung in CVS as long as I can. It just isn't worth the pain & energy anymore.

pharmacist left earlier this year. This paticular pharmacist, by the name of Que --give or take the spelling, does not follow through on her work, and misfilled my son's prescription.

She lies, to cover up her mistakes. Finally today, I had it with her. My son has a mood disorder, and cannot have generics. The doctors (he has two), faxed in at CVS request that he not be given generics, as it makes him mean--behaviorally. The doctors confirmed that the requests were faxed on my home phone. I went in to get the new medicines, and they attempted to give me the generics again. When I told her she needed to check the records, she briefly went to the computer, and said there were no records of the doctors sending in the fax--AND SHE ADDED THAT MY SON NEVER HAD THAT PRESCRIPTION FILLED THERE SINCE 2000. Well, I knew that was wrong, I didn't live in the area in 2000, and every Manager in that CVS knows my son and I by face! The old pharmacists and techs know us by face as well, we come every month because my son is disabled.

So I told her she was lying. She insisted she was not lying, so I went home and got several bottles that were filled by that paticular CVS. She did not want to admit her mistake, and refused to listen. As we argued, she called 911, and lied again and told them that I threatened her. I called the store Manager, and demanded to know "how did I threaten her?' She would not answer (because she could not) and said I was being rude. I was in tears and I went to another CVS pharmacy--and lo and behold--I saw my old pharmacist. I told her the whole story! She knows me and my son, and she too, said that she knows I have never threatened anyone. Plus she said she was going to try to get to the bottom of this.

My 6 yr. old daughter was prescribed Singulair for asthma/allergies. She took the medication for 26 days. At the end of the months supply I called CVS to renew the prescription. An hour later my pediatrician called to tell me that the prescription had been filled incorrectly. The pharmacist had given my 6 yr. old 10mg as opposed to the childrens dose of 5mg. Another pharmacist picked up the mistake when he went to fill the order and called my pediatrician. My daughter had to go for a Liver Function Test which thankfully came back negative. CVS was very apologetic about the mistake but I have changed pharmacies and have no plans of ever using CVS again.

On 4/24/09 I submitted a prescription for amoxicillin 500 mg po qid and the label on the bottle read take one pill 2 times a day for 14 days. On 5/13/09 I submitted a prescription for amoxicillin 500 mg po q8h and the label reads Take one capsule every six hours until finished.

My Prescriptions for Pain Killers has been refused on numerous occasions at the CVS on Springside road in Westampton NJ Store #2094 For various reasons, I have an idea that I am being profiled, I am not one who would make this accusation lightly but I seem to be the only one who can't fill MY Prescription for percocet I have no trouble getting my Diabetes and Blood Pressure Medications but I have to send someone else or go to a different CVS (Mt.

Laurel) for MY painkillers, I have been given all kinds of reasons why (they can't read it, it's not filled out correctly, ect.) I have told my doctor about it and he is extra careful with writing the Prescription.

Last Sunday 5/10/09 not only did they not fill the Prescription the Pharmacist proceeded to grill me about how many pills I take a day and why I need them. this CVS is close to home and I have to go to a different CVS to get my Painkillers. I need to know if any other African American males are having this Problem. I have heard that people sell their drugs on the street I am not one of those people and I resent being scutinized as such.

A total of 5 prescriptions put in on Thrusday May 7th, 2009, when I arrived Friday May 8th, 2009 @ 6:30 p.m. I was informed they could not find the requested medication, I was then told the staff member assumed the last name read Wooten as apposed to Moates. This a lone I find hard to believe as there were four prescription out of the 5 that were written by one doctor and the fifth by another doctor, not to mention the fact when you drop off a prescription you are asked the date of birth and address before leaving.

After about 20 minutes I was given a bag containing 3 different medications that were in the name of someone else other than my husband. I called the pharmacy the very next day and explained the 3 prescriptions I received did not belong to my husband and there are still 2 missing. The first young lady I spoke to was very pleasant and helpful, as she went to other staff members for guidence she was met with attitude as the staff members were conversing. I was then placed on hold for 17 minutes total just listening to the pharmacy staff conversate about some sort of social function or gathering, one person asked another what they were making and when this person responded dessert she was told that was all she could make.

This was the most unprofessional experience I have had to date at a pharmacy. After the discussion was over about the function someone then deceided to pick the phone up that was sitting off the hook, when I explained again why I was calling this person proceeded to tell me I must have hung up the phone, after I expressed I was holding on listening to there conversation, this rude employee still did not have the decency to apologize.The rude empoyee continued to instruct me to return to the pharmacy with the medication that did not belong to my husband so they could back this out there system as it was charged to the insurance of [someone else].

Upon arriving at the CVS @ 6:00 p.m. that evening again my husbands medicine was not ready, I had to stand and wait once again, during this wait the pharmacist who was on duty seemed very unconcerned and as a result of my 1 hour wait the labels on the medication still read [someone else].

I would like them to know we all are not okay with there treatment nor there behavior, as this store deals with a lot of elderly people my mother included, and I have to go this staore often to find out why she has been given medication that is not hers, as she is legally blind in one eye with a lot of other medical issues. I do not care what day of the week you go in there you will be met with a line and a wait. There customers are spending money in there store and they should do there part to take care of there customers.

Contagious condition untreated for 3-4 days do to incompetence of CVS pharmacists.

I dropped of two prescriptions on 4/24/09 fortow different children. I went back the next day and was told they had one ready, but the other could not be filled until the 27th due to insurance. So I waited until the 27th and went back to obatin the one that was left and they then told me it needed a pre-autorization from the doctor. They said they would call the doctor for me and I asked them why it had not been done in the last three days? They did not have any reason, but offered to call them for me. I said I would be back again later to get it. They called my house 20 minutes later and said it would be ready the next Monday. So I called them on Monday and they said that the doctor had not called them back, so again I had no medicine for a child who is to take it on a daily basis. Finally after them having the script for 10 days I was able to get this prescription.

I went and picked up both of them on 5/08/09 and found out the next morning that the other child's prescription, which was filled aftter I first dropped them off, was the wrong dosage of medicine. The pill was supposed to be white capsule 20mg and the one they filled was BRIGHT YELLOW and only 10mg- Are these people color blind and not able to read!! When I called the Pharmacist back that next day he said oh were sorry, just bring it back and we will exchange it. This is bad when they have a check system that the Pharmacist is reviewing all the prescription and even he does not see that this is not what should have been filled!!

I have been dealing with this issue for two months. I submitted a script for Lipitor to this Pharmacy in February and received it. Prior to that I was on Zocor. When I went to pick up my script I was given both Zocor and Lipitor. I told the pharmacist that I would notlonger be taking Zocor and would not need this script. The technician told me she did not know how to erase this from the computer and I was so frustrated that I told her to keep the Co-pay of $7.00 for the Zocor and just give me the Lipitor. Which she did. The next month when I went back to renew my Lipitor I was told that insurance would no longer cover my Lipitor. But I could take the Zocor. I called my Dr. and he instructed the Insurance Company that it was necessary that I take Lipitor since I heve only one kidney and the Lipitor was better in my condition.

I understand the CVS has no control over Insurance Companies. But my doctor instructed CVS to give me the Zocor until something could be worked with insurance. When I went to the Pharmacy to give me the Zocor I was told that on 2/24/09 they gave me a script for 90 pills and that I could not have another until May 24, 2009. I never took the script they gave me in February since I thought I would be on Lipitor. They never removed it from the computer since the tech did not know how. I cannot tell you how many time I have been back to try to rectify this mistake but no one will acknowledge that someone could have made a computer error. The techicians in this store are the most imccompitent, uncaring idivivduals. They even insinuated that they could never have made a mistake in entering something into the computer.

i droped off my prescription and 15 min later they gave me some lady's. i took it back. they apolagized gave me mine. i left

I dropped of 3 precriptions on Wednesday April 8, 2009 and gave the clerk my new insurance. I came back 3 hours later to pick up my prescriptions and they were not ready because they said I did not have insurance. The pharmacist called the insurance company and said no one answered we will call you tomorrow and let you know that it was filled. It is now Saturday April 11, 2009. I called to see if my prescriptions were ready because NO one called me back. Only two were ready. They said I only had dropped off two prescriptions. Cecilia argued with me that THEY NEVER LOSE PRESCRIPTIONS.

I explained to her the situation of them not being helpful the other night with my insurance, thinking that she may remember, but no she continues to argue and say that I only dropped of two.

This is very poor customer service! My family of 3 are going to move our prescriptions else where!!!! CVS just purchases our local Longs Drugs. I NEVER in my 8 years of having prescriptions at Longs, have had someone be so rude and have BAD customer service. I am going to write a letter to the editor of our local newspaper and tell people what idiots the pharmacists are at CVS!!!

I will now have to call my doctor and ask for another prescription and take time out of my day to go and get it!

To add insult to injury, the Pharmacist insinuated that it was MY FAULT this problem was occuring!

Depending on the medicine, this could have been a life threatening situation if the patient is FORCED to go without their medication for a period of time only because the Pharmacy did not let the patient know there were any problems.

The first time this pharmacy did not contact me when there was a problem, I was forced to go days without my medicine, suffering withdraw symptoms/illness.

This time, I was able to purchase a small amount of medicine ONLY BECAUSE I HAD THE CASH ON ME!! If I did not have the cash, I would have had to go without my medication again due to their negligence.

I had gone to the CVS Pharmacy to get a prescription for 15 tablets. I went home and realized there were only 13. These are fertility drugs and I'm on a strict time frame as to when and how many to take. The pharmacists there barely spoke English, which did not bother me as much as the fact that 2 of them can't count (they said they double check the numbers)! How can they make any mistakes with prescriptions! It wasn't until I Googled them that I realized how common it was. I will obviously not use the pharmacy again.

They gave me the missing pills but were of course assuming I had lost them. They manager said Uh huh..okay when I complained. Bright individuals there.

3-29-09 Wrong RX filled. It contained Lidocain, which was NOT recommended by my doctor. The RX was for a 2 year old child. Also, NO consult was offered for this new RX. I did not realize the mistake until I got home.

Refund was made by the store manager. However the pharmacist would NOT recognize or admitt the mistake.

My son was recently prescribed Metadate CD(10mg) to help address is attention deficit symptoms. After being on the medicine a month the doctor decided to try a higher dose, 20mg. Since adhd medicines are a controlled substance I had to drive to the doctors office to pick it up since they were unable to call it in. I dropped the prescription off at CVS around 4:45 (03/30/2009) and asked if I could pick it up at 6. They advised me it would be ready at 6. I returned at 6 to pick up the prescription and found it had not been filled, and it had not even been entered into the system. So I left and asked my husband to pick it up on his way home.

When my husband came home with the prescription I noticed that it only cost $10. The previous time I had the prescription filled it was $20 because there was not a generic. So I looked at the pill bottle and saw that the prescription was for Methylin ER 20mg....NOT Metadate CD 20mg as prescribed. I thought maybe this was the generic and so I googled the information and found this was not a generic for the correct medicine...AND it was an extended release medicine which we had decided not to use on my son for various reasons.

I immediately called the pharmacy and after holding for 13 minutes Gary answered the phone. I told him I thought my son's prescription had been filled wrong. He looked up the RX# I gave him and I heard him say under his breath that's wrong. So he says the prescription you have is Methylin ER? and I responded, yes. He then said yes, it's wrong. Please bring it back to the pharmacy and we'll have it filled correctly. So I returned to the pharmacy, he personally took the wrong bottle from my hand, and proceeded to fill the prescription with the correct medicine (Metadate CR 20mg). He didn't process a return, or charge me the difference, he simply handed me the medicine and said sorry.

When I got to my car I decided to triple check the prescription and I looked over the label, looked at the pill and then decided to count the pills. He had filled the 30 day prescription with 31 pills. I went back into the store and asked to speak with the Pharmacy Manager. He was not there so I spoke with the Store Manager, Robert, who apologized but referred me to his District Manager. He gave me his direct office number and told me Dale would be able to better respond to my complaint. The negligience of this pharmacist, on more than one occasion, could have caused irreversible damage, or even death.