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Caremark RX Inc

Caremark Rx • Changing Prescriptions • Delivery Problems • Refusing to Fill Prescriptions • Shorting Prescriptions --- News • Caremark Settles Drug-Switching Charges • CVS, Caremark Rx Agree to Merge • CVS In Merger Talks With Caremark • Feds Side With Whistleblower In Caremark Case • Pharmacy Benefit Managers Scrutinized • Class Action Filed

Caremark Rx is one of the big three pharmacy benefit managers, companies that supposedly save consumers and, not least of all, their insurers big bucks on prescriptions. But these savings, if indeed they exist, all too often come out of the consumer's hide, as the complaints in this section demonstrate.

Cyndie of Plymouth, MA February 23, 2006

Cyndie of Plymouth MA (02/23/06)
CareMark is a mail order prescription drug mailer for Medicare D and Tufts Medical Insurance provider for which my 80 yr old mother has to use.

On Jan 25, 2006 my mothers' prescriptions were received by CareMark to be filled and delivered to her with in 10-14 days.

As of this complaint date of Feb 23, 2006 , they have not arrived. I have had numerous phone conversations with both the custumer service and their supervisors to find out where her medications are, with nothing but a we are sorry but....

Please also be advised that these prescriptions cannot be filled now through a local drug store as they are in the systems as being refilled to the time frame alloted (90 days worth). Consequently, as a diabetic, without her medications she just recently fell in her kitchen because of being without her medications.

I am outraged to think that this can continue and nothing be done. How many other elderly don't have a family member to fight for them?? How can this happen to our elderly?? Please don't let this go unnoticed..

Drbruce of Gainesville, FL February 1, 2006

Dr. Bruce of Gainesville FL (02/01/06)
I am receiving letters from Caremark stating that they have contacted my office for changes in a patients prescription (when they haven't) and have made changes to the prescription as a result. In one case today, they made a change, where we have documentation that we said "no" to the change, and they changed it anyway.

Company is practicing medicine without a medical license

Ruth of Yardley, PA December 21, 2005

Ruth of Yardley PA (12/21/05)
We are new to Caremark RX. The rep said that the only way to get a 90 day supply of medication is by mail order. We did this using their form and self-addressed envelope on December 2, 2005. The policy is you will recieve your medication 14 days from when YOU mail it. December 17 my husband called Caremark and was told we were not covered. I knew that was untrue as I had a prescription filled at the local pharmacy on Decmeber 12.

The next response was we never sent it in, but we were covered. December 20 we recived a form letter from Caremark dated December 8 and mailed December 17 that they were returning the prescriptions as we had no coverage. There were no prescriptions in the envelope. After hours on the phone and they susposedly searching they have not been found to date. I believe this in violation of the HIPAA law. Also, on this form was a credit card number, social security numbers, etc.

To continue with their incompetence, today, December 21 a representative called asking for my husband, they would not speak to me as he was the one that had submitted the prescriptions over the phone. When he called, they had a question regarding one of my prescriptions. This company is totally unorganized and incompetent. It should be called Carelessmark........and to prove that statement.......when this situation was mentioned to the rep.....she said, "Just go to the pharmacy and this won't happen." That also shows that they must make a lot more money when you do this.

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