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AARP Pharmacy

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Fern of Sarasota, FL March 25, 2009

I can no longer afford to pay for my prescription policy with AARP MedicareRX Preferred. I could not find any way to unenroll online, so, I called the Customer Care number above and was told that I would have to send my cancellation request in a fax. This seems absurd as I was able to enroll online without a problem. I also have done business with many other companies online and have never had a problem canceling a service on other company websites.

AARP MedicareRX gave me two fax numbers, either of which I could use to send my cancellation request. Since I do not have a fax machine, I had to walk a couple of blocks to the nearest mailbox store in order to fax it. The first fax number was a number that was disconnected or no longer in use, according to a recording. The second number was continually busy.

I waited at the mailbox store for over a half hour trying to re-fax the cancellation request. Other people were needing to fax things, so, I had to leave without connecting and sending my cancellation request. I think this is the way AARP MedicareRX Preferred keeps their customers, at least for a while longer, by making it as difficult and inconvenient as possible to unenroll. This is causing me a hardship, and, if my bank account is debited for next month's premium payment,due to my not being able to cancel, I will be overdrawn in my bank account.

Now, it is raining, but, I will have to walk to the mailbox store again to attempt to fax the cancellation request again. Now, I am more determined than ever that I will not do any repeat business with a company who provides this kind of customer service. I doubt this will matter to them- who cares about providing good customer service to people who are unenrolling?

Gaetano of Henderson, NV February 21, 2009

My doctor changed one of my scripes from Lipiter to Vytorin because the fore mentioned one was not working (was on Vytorin before). I was informed by aarp that my co pay would go from 30.00 to 84.00 a month. When I signed onto the plan my copay for brand name drug was not to exceed 30.00. How can they get away with such a drastic increase. I was on Vytorin before going with AARP and only payed 30.00. As a retired person instead of making things easy and less expensive for seniors its costing us more with less coverage. Is there anthing I can do, the system makes it hard to change without being penalized. thank you gb

Thomas of Pembroke Pines, FL January 14, 2009

AARP was taking my premium for my RX plan out of my social security check, while I was paying it also by check. This had been cancelled and many calls to correct this have resulted in NO response since 12/7/08-1/13/09. They have kept the money from both payments without the courtesy of ANY response. Requests for supervisor response have also resulted in no response. I should have my money back, plus interest, since no one cares to help.

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