This company, which processes rebates for many major retailers, may be at the heart of the problems so many consumers encounter in trying to get what's rightfully theirs.
Erik of Bangor, PA June 1, 2009
Last year I mailed in a rebate for 30 for a Sandisk purchase. I never received the rebate and Young America, who was publicly outed and held accountable for scamming countless customers, has failed to make good on the rebate. I guess I am yet another YA victim and shame on Sandisk for choosing the most despicable rebate company around to handle their rebates.
Dena of Seaford, NY March 9, 2009
I entered a promo w/in acceptable dates to receive a free flight if you renew your contract. I registered online and was to receive a PIN # so I can receive my free flight. Well that never happened because they told me there was a computer glitch and they had to enter me manually. After calling approx. 15 times, speaking w/many reps and supervisors, they keep telling me the system still had issues after 3 months w/the registration . Well this has been going on for 3 months now w/numerous manual re-registrations and still no verification or PIN # I need to get my free flight promo. To this day, no reconciliation has been in sight. Can you please assist with this mess.
I have to buy 3 tickets 30 days prior to departure with this promo and I am nearing the 30 day allotment. If I don't receive my PIN # I can not receive the free flight which is approx 300, which I really was counting on using because of my financial status. I am now extended a contract that I would rather have cancelled but kept due to this promo and now need to purchase all 3 tickets at full price, which could have saved me a lot of money. I am now going to lose out on this promo because of their screwup with their computers, however, I think they are just pulling my chain and lying about the whole deal to begin with. I would cancel my contract but that would cost me 200 penalty. Please assist. If I don't get the promo, I want to sue for the amount I incurred spending on that airline ticket. Thank you.
Tom of Yorba Linda, CA October 1, 2008
I bought the San Disk Extreme card, got back a 20 Visa card. Cannnot activate as their web site doesn't recognize the ard.. yet I have the numbers correct and the sticky tape still on. Called three phone mumbers but not one connects. Just a dead line. Call main office and get malbox or I have to know someones box. idiotic. Last time I buy anything with a rebate.
Lost 20. San Disk deal was not that great after all. Yet they still push it. Maybe I need a different brand of memory card in the future.
Joe of Pelham, AL May 8, 2008
I applied for a 20 rebate that was processed through Young America. As usual I included ALL of the requested receipts, UPCs, etc., but I did not keep a copy of this information this time. I received a postcard informing me that my request was denied because Submission did not include any original qualifying UPCs.
I called to inquire exactly what this meant and have been given the runaround. Finally speaking to a supervisor I have been told that I will not receive a rebate if I cannot provide a copy of the UPC. I have the original box with a hole where I removed the UPC and I am 100% confident that I did not make a mistake. I am convinced that this is a bait and switch. I am apparently out of options.
Gloria of Galt, CA March 26, 2008
I sent in for a rebate from Corel on software(Visual Creation Studio Pro) in 2006. It was an offer for 80.00 to be returned to me on the purchase of a 149.99 software program. I sent in all the required paperwork, and did not hear from them in the required time. I called and was told that the rebate was being processed and to wait 6 weeks and then call back if I did not receive it. I called back in 8 weeks (giving them extra time) and was told that the rebate was issued and on the way. I waited 4 weeks, then called again. I was told that the check was mailed andf sometimes they take longer to arrive then we would think.
I then forgot about it for a time and after going over my book of rebates (I file many) I found that I needed to call again. I was told that it had been sent and I should have received it. I was told that the rebate would be resent. Nothing. Then, I finally called again today, after checking the laws online, and found this site. I was told today that the rebate expired and that the check would not be replaced because the rebate was closed. I argued saying that if the check was issued, the rebate was already processed and the check needed to be replaced as it was ALREADY my money. They refused. I asked for a supervisor, and was hung up on. I called back and have been sitting here with the headphone on while I type this letter with the phone ringing incessantly on the other end.
So, basically, I am out the 80.00 that should have been in my bank over a year ago! These people are liars, they lie on the phone and they just don't care. The woman that handled my call was LING and although mostly polite, she was no help at all. She said she would like to help me, but could not. If they actually mailed a check, it could have been replaced...it was not cashed and was already in my name. I don't believe they ever mailed anything, it was just a ruse to keep me waiting and waiting until the rebate was so old they can say sorry, it's closed! I am so angry and that phone is STILL ringing. It is during their open hours and they have had PLENTY of time to get a supervisor to answer the call. These people need to be shut down. Next call is to Corel to tell them not to deal with this center any longer. I had a problem with them once before but it was only a couple of dollars and not a big deal, but 80.00!!! That would even buy my van a fill up of gas today!
Rick of Cincinnati, OH March 7, 2008
Bought a Trendnet wireless router with a 20.00 rebate. I was very careful to follow the instructions since other people in the reviews section at Newegg.com had been ripped off. I received a notice that I did not include the sales receipt, which I knew was bunk. So I`ll no longer purchase anything with a so called rebate.
Just that I was out 20.00 and not happy.
Roger of Westminster, MA February 9, 2008
Today I received a rejection of my rebate submission for 20 for the Staples Alternative Manufacturer MIR Windows Live OneCare software. The reason for rejection was that I failed to include a proof of purchase for a utility software title. The rebate form printed at the cash register and the Microsoft rebate form online required the proof of purchase of either a utility software title OR a 2007 tax preparation product, as this was a tax software bundled rebate program. I submitted the rebate form and the cash register receipt showing the software purchase, and included the box top from the H&R Block tax software program as required. They did not read their own form which uses the term "or".
Unfortunately, the Young America rebate center, unlike other rebate centers does not allow for e-mail questions but requires you to telephone them only Monday through Friday between 8 am and 8 pm where you will be told that your call is very important to them and it will be answered in the order in which it is received. This seems rather primitive to me. I will call on Monday and most likely be put on hold for I don't know how long, and explain the situation to a call center person who will not understand and will ask me to resubmit everything that I already sent according to the conditions of the rebate. I may have to ask for a supervisor who can read a copy of their rebate conditions for this rebate, and then who knows what will happen?
Mark of York, PA January 28, 2008
I think this is a rebate ripoff company. I purchased Tax Cut and Microsoft Money Plus at Staples with a 40 rebate offer. I sent all of the required info, copied all documents, and took a picture of the envelope going in the mail slot. Young-America said they never received the mail.
I'm willing to bet that this happens a lot, probably because they are dumping bags of mail! Someone needs to investigate this company. I lost 40.
Kenneth of Honolulu, HI January 21, 2008
Denied through U.S. Mail of a rebate of 10 after purchasing a TrendNet Wireless PCI Adaptor from CompUsa on 12/4/2007 due to a missing UPC. I am a 100% certain that is was included in the envelope submission. I tried calling the number and the first customer service rep. denied me again due to a missing UPC. Called 30 min. later and the customer service rep. ok'd my submission. This prompted me to ask why such shady practices of refusal and then approving it depending on whom I spoke with? I am angry because this is not the first time this particular rebate company has done this to me. If I had not called, they, i.e. manufacturer or rebate would keep my rebate money and I don't feel this is right. I'm sure there are a lot of other people out there who have not been persistent enough to try and get their rebate amounts back unless it is a large amount.
Time and effort wasted to try and get a 10 rebate.
Brian of Wilmington, DE March 8, 2007
I am unable to even talk to anybody or e-mail anybody concerning status of rebate (100.00). I mailed the rebate the end of November, 2006. It’s supposed to take 8 wks; it has now been 13 wks and status on web says no errors, still processing.
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