Wal-Mart - Returns

Tremayne of Raleigh, NC December 31, 2009

On 12/31/09 at 12:20am I was sold a Braun Electric Shaver. When I opened the box, the device was used and it was the wrong device. The shaver had visible scratches on it and appeared as if someone had just used it to shave. Dirt and Hair was on the device. The electric shaver cost 215. I attempted to return the shaver to the store a couple hours later, but since the device was not the device that was on the box I was denied and told to wait for a phone call or to call Braun.

Kelly of Ware, MA December 28, 2009

I purchased a ipod for my wife for Christmas on 12/15/09. When my wife opened it and went to use it it did not work. I brought the ipod back to Walmart where I purchased it and paid in cash. I told them the problem the said no problem we will exchange it for you.

When they started the exchange they realized that the serial numbers didn't match the product and the case. They told me I was a theif and was trying to fraud the store. When in fact they are the one's who are frauding me I bought the product there it is not my fault the item in the case does not match the case number. I brought back the item I purchased.

I am the victim they are the one's ripping me off. They told me there was nothing they could do. go home and call corporate. Which I did and of course still heard nothing.

Shannon of Joelton, TN December 27, 2009

My husband bought a Wii from Walmart the day after Thanksgiving at the Madison Walmart. As Christmas approached, we decided to return it to buy other gifts instead. On Dec 23, 2009, at 8:30am I called the Springfield Walmart to see if they could look up my receipt. I gave Amber my info from my bank statement. She said she would call me back once she found it. By 11am, I had not heard back from her so I called back. She told me her supervisor couldn't find it. I asked if it would be a problem to return it, and she said she was not allowed to tell me over the phone, but I can come into the store and she could take care of me.

I left work early and arrived at the Springfield Walmart at 2:30pm. I waited in line. When it was my turn, I went up to the return desk and explained to Joanne that I would like to return this and have my credit card credited. She said she couldn't do that without the receipt. I showed her my bank statement, and asked her to try to look up my receipt so we could take care of it. She called her supervisor who also declined my request. So I requested another supervisor. Terrance approached me stating that he could put it on a gift card and that's the best he could do. He said he was "too busy" and "if he did it for me, he would have to do it for everyone else" Isn't that his job? At that point, I was furious and very frustrated. I have never hear of anyone too busy to do their own job, too lazy to provide customer service, too disrespectful to listen to their 'valued' customers, and too apathetic to care!

At that point I went out to the parking lot and called corporate. They patched me over to another number that does receipt lookups. By then it was 4:02 and they were closed. I called corporate back to find out why a store can't do a receipt lookup, and they said most stores do that. I got the Madison, TN store's number and called them, and spoke to Brenda. She put me on hold while she went over to her computer and looked it up instantly! It took Brenda less than 1 minute to look my receipt up, and I was surprised that she was also friendly as she provided me with the customer service that every customer deserves! She gave me a receipt #, and offered to fax it if I was hasselled again.

At 4:30 I walked back into the store to try this again. I waited in line, and a young white man greeted me. I showed him my bank statement, but as I did I saw Joanne glaring at me. When she finished with her customer she reached over there, grabbed my bank statement from the clerk's hand, and snarled something under her breath. The young clerk resumed my return and my card was credited with no questions asked.

Becky of Keller, TX December 20, 2009

I went to return a 32 inch plasma TV I bought @ Walmart(Aug 2008). The Manager approved my non-working for a return. I went to find a TV & did an upgrade & pay the difference. When I went to check out they 1 manager said no, than another manager came up & said no. Than they called a 3rd manager & she said no. But earlier the 1st manager said yes & @ the desk with the other 2 she said she got in trouble for returning something earlier. Walmart needs to honor my 518 funds after they said yes in the 1st place for return of my non-working TV.

Jodie of BenWheeler, TX December 14, 2009

My husband bought me a Kodak Easy Share Camera from Wal-Mart for Christmas, He went ahead and gave it to me so I could photo our kids Christmas Programs at their school,when I opened the box I noticed there was a piece of the camera missing, and it had a very large dent on the bottom of the camera, the camera looked used. My husband and I were leaving to go out of town the next day so he said when we got back he would take it back.

We returned home a week later and the night we got home my husband and I took the Camera back to Wal-Mart when we arrived the lady at the door skaned the Camera and put a price tag sticker on it 298.77 so we walked over to Customer Service and Sonya (they would not give me her last name) was working there was a gentleman and his wife waiting and told us to go ahead of them, so we did my husband took the Camera out of the Wal-Mart bag and my husband begain to tell Mrs Sonya ( no last name) what was wrong with the Camera she cut my husband off and said DO YOU HAVE A RECIEPT ? my husband said no mam I do not I do not want any money I just want to exchange it for one that works Mrs Sonya laughed and said you aint got a reciept then no exchange, so my husband asked for a store manager while waiting for a manager a lady came in that was a friend of Sonyas they were talking about something that had happened over the weekend and were laughing, Sonyas friend was bringing back some returnes and wanted her money back Sonya said do you have a reciept and her friend said No she said not a problem, as Sonya started counting out her friends change she looked at me and my husband and laughed, the man and lady that was kind enough to let us go ahead who were still waiting looked at us and said we must be the wrong color, Sonya said your right!

after 45 min. Bonnie Wood the Assistant Store Manager came over to us, I told her first what Sonya had said and she said I know I am sorry I told her I felt descromaneted against the lady and man still waiting said they felt the same way, Sonya laughing in the back ground. Bonnie said she would try to help us exchange the Camera she then walked back to the photo lab as we waited at Customer Service and Sonya still poping off very Rude comments and useing profanity at this point, my husbands blood pressure was threw the roof after an hour (total wait time 1hour 45 min) Bonnie returned and said they were not able to exchange it we asked why and she said without the reciept Wal-Mart could not get their money back off a Camera that don't work she said Wal-Mart would have to eat 300.00 my husband said what are we supposto to do with it she said I don't know my husband said so we are supposto to eat 300.00 she said she could not do it, I said thank you Bonnie you really need to do something with Sonya's attitude and Bonnie said there are more of them than me I do my job and go home.

Not only did Sonya Decreminate (mispelled) against us and humiliate us in front of other customers but my husband and I now have to Eat as Bonnie calls it a 300.00 Camera. we feel we were mistreated and decreminated against.

pam of napa, CA November 30, 2009

i spent thousands (almost 3000) on patio furniture from Walmart. the frames are ok, but the cushions faded immediately. the cushions started as a taupe/tan color and within a week faded to a pukey pink tone...like hot dog barf color. the set looks like it is 10 years old! i want to return the whole thing or have them pay to recover the seats (which would cost more than the originals, I am sure!) what should I do? thanks!

Shad of Superior, WI November 18, 2009

About 6 to 8 weeks ago, My mom bought a Linksys router and usb card for me. I was wanting a wireless G router for my computers. I didn't know she did this until I was going through her belongings after she died on Oct 10, 2009 and found the gifts signed to me. Right then I was happy to have a last memento from my mother after her death. But they are defective. They will not stay connected long enough to work. The wireless ability on the router was not working correctly. So I tried to bring them back to walmart to exchange them for a different brand as linksys is pretty much junk anyways. But I was not able to, They said if I exchanged them for the same thing I can do it. But they did not have the same router. It was a newer router. But yet it was the same thing just looked different.

And then when i brought them back up to the the counter they decided not to exchange them. That I needed the receipt and all the information that only my mother would know. I told them she was dead. And she was the one that knew about the information needed. And that all I wanted was working items. Not defective ones. Now my moms gift has been tainted by this lousy store and I am now stuck with garbage electronics. I will not go back to this store. I am bring all of my business to Kmart. And I am going to make sure that everyone in my life knows about this. And I will spread the word to all the customers I help at my place of employment that averages to about 500 a day. I will make sure I at least let people know how low and worthless the customer satisfaction and products are. And that they don;t care that there customers aren't happy or if the product works. They just care that they get there money.

Maria of joliet, IL November 16, 2009

Went to exchange a pair of pajama's that wre the wrong size. The lady at the counter would not let me exchange them without my ID. Why do they need an ID what information could they possibly need from it? For something that I spent my money on. There is no reason for them to ask for my personal information if I don't want to give it it means I am stuck with a product I purchased incorrectly!

Anthony of reading, PA November 11, 2009

On 10-28-2009 I was in a very good mood, I decided i was going to buy a xbox 360 acarde version at walmart. So i went to my local exeter PA walmart st# 1777. As i walked to the electronics department to pick up my xbox I noticed there was nobody there, at that point in time i should of walked out of the store... then i would not of went threw the horror in which I am going to tell you. After standing around for about ten minutes looking around for an employee, somebody did finally arrive to help me. But she of course was from the wrong department. Anyway's i told her i wanted to buy a xbox 360 acarde. She walked me over to the display case and i told her i wanted a 360 acarde. so she took it out of the display case and took me to the register. She did infact try to scan the xbox 3 times, but for some reason of course it would not scan. so then she procided to type in the serial number of the xbox to ring me out to sell the item. she typed it in, i paid for the item and left the store.

After being home with the item i decided i was going to return it because it was my birthday and my dad bought me a ps3 so i decided i just wanted to return it Same Day unopened. Well when i finally got back to ur walmart st# 1777. unfortionily i did not catch the name of the cashier, i BELIEVE SHE did Not have a name tag on. After going to customer service, i was told the serial number on the receipt did not match the xbox 360 i was trying to return. As she said that i stood there in disbelief. I could not understand this because i bought it there, and brang it back with the original receipt. so after arguing with them about not understanding this and trying to figure out what happened...I came to the conclusion that the cashier must have made a typo when she Keyed In the serial number to cash me out because she could not get it to scan. I think that because the Serial number did not match the receipt number BY ONE NUMBER. So after about an hour explaining what might of happened. the store leader i believe? ( not a manager) told me there was nothing i could do about it. She Even Saw me on Tape buy the item. I was to come back when a Real manager got there. Mind I tell you these people were VERY RUDE once again i did not get the store leaders name... maybe julie? There was also an employee named "Mike" who was in fact VERY RUDE to me, giving me dirty looks Mumbling to another employees. He looked at me as if i was a dirt bag off the streets. it was horrible the feeling i got from your employees.

After the store leader told me to come back around 7 PM the same night to talk to a "manager" I did just that. I got to the store, when i got there i was meeted by a "co manager" name JARED. He in fact also told me he could do Nothing. He tour apart my xbox box and told me that it wasn't the same xbox and told me to leave at once. I WAS VERY UPSET i cryed and swore to them they have lost my business for Life, and Also my Family's business and friends. This was absolutey horrible situation. I do believe it was in fact the cashiers fault i could not return the xbox because SHE MADE A TYPO WHEN SHE TYPED IN THE SERIAL NUMBER to cash me out. It was only off by one number. Once again i will never nor my family ever shop there again. THANK YOU and i hope this letter REACHES who it must to do something about this. Also i think Jared should be terminated for his absolute rudeness and Thug tactics. As they surrounded me i thought i was going to be jumped.

tim of vancouver, WA November 4, 2009

I bought one emerson 19" flat screen lcd tv/dvd combo in may of 2009 and october of the same year it shut off while I was watching a tv show . and has never come back on again . I bought it in good faith and have never bought a tv because mine broke, this is the only one that has ever stopped working and there is no reason for it other than a defective unit or defective parts inside. the return policy or return policy should be more forgiving if the products are to be this inferior

I no longer have my receipt or box and Im told that I can send it in and the funai co. will fix the problem and of course bill me accordingly .if I choose to have it fixed which I think is a scam in itself I would be out not only the original 200.00 but any charges the repair would cost and I have no idea how long the repaired tv would work . according to reports on the internet others have had the same problem more than once with the same unit.now I have to purchase another tv .walmart and emerson should have a recall in place for all these defective units

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