Wal-Mart - Photos

Lmb of Kapolei, HI January 14, 2009

Lmb of Kapolei HI (01/14/09)
I was asked to pay for a slew of pictures that were developed ioncorrectly. All pictures had removed the top of everyone's head.

I think it is wrong to make a customer pay for a service that was not rendered.

Mary of Lunenburg, MA December 8, 2008

Mary of Lunenburg MA (12/08/08)
For the past 2 years I've decided to have photo cards printed at the local Walmart stores. I've uploaded my photo online and created a card, then ordered through the one-hour processing. On both occasions (2 different stores), I've arrived well after an hour and found that they didn't find my order, and couldn't remember processing it. Both times I had to wait to have them print my cards, and I never received any sort of apology. Never again!!

Raymond of Columbus, OH December 7, 2008

Raymond of Columbus OH (12/07/08)
I ordered over 100 pictures through the 1 hour automated Fuji photo machine, After about 40 minutes, I came back and asked if my pictures were ready. The attendent told me to come back in about 10 minutes, which I did. I waited at the counter waiting to check my pictures out but nobody talked to me. There were 2 attendents in the photo shop. I asked the same attendent about my pictures, but she said that the machine was broken, that it would take a while. I said how long, she said she does not know. I suggested that she calls someone but she said no, she was the only one. Still they kept checking out pictures for other clients saying that those pictures were larger formats. I asked her if she could cancel my order but she did not answer.

Eventually, 15 minutes later, she comes around the counter, and using a code, reorders the pictures through the machine I used to place my order. I asked how long this time, and says I don't know, an hour maybe. I told her, you win, and I left. Realizing that I did not want to stay in line with some items that I bought, I decided to go back and attempt to have the photo counter scan my items. When I got back there, I was surprise to see that the lady who was waiting along with me was being given her pictures. In a matter of 2 minutes after I left and came back, she got her pictures. I expressed my concerns but the cashier told me the pictures were larger prints. I think that the woman was just racial profiling and picking on me, and that hurt. I can only speculate because I can't explain the clerk's decision not to give me my pictures. This is the very first time I complain about anything. I had to get this out of my heart. Thanks.

Just moral, mental, frustrations, powerlessness. I wonder how my family pictures will be treated, if she'd use them to some end.

Susan of Athens, GA December 1, 2008

Susan of Athens GA (12/01/08)
My boyfriend is an aspiring actor and he had an audition today. He didn't have time to get new professional headshots taken, so his Mom (who has a really nice Nikon D70 camera and is a real shutterbug) took some pictures for him near their home. He uploaded them to Wal-Mart's online photo ordering thing last night so he could have prints to take with him to his audition today. Cut to today, when he goes to pick up his prints. THEY WON'T GIVE THEM TO HIM!

They said that he didn't have permission from the photo studio to print them there. He points out that his Mom took the photos with her personal camera and he checked the box on the order form affirming that he had the rights to the pictures. They talk about how the photos must be professional due to the background and lighting. He points out that the background is a brick wall outside and the professional lighting is THE SUN. They still won't give him his photos. They even asked him if he had negatives (for his digital picture files)!

He told the photo person that he really needed these photos today or he might not get to go in for his audition (it's a big no-no to not have a headshot in hand). She was not sympathetic at all and insisted she was just following the rules, but she is the one that makes the decision whether to give him the prints or not just by looking at them. You can bet that if he was picking up prints of us on the couch with our dog or something, there would be no questions asked at all, but just because of the way he posed and the fact that his Mom happens to have a nice camera, she decided NOT TO LET HIM PURCHASE!

Susie of Tucson, AZ November 19, 2008

Susie of Tucson AZ (11/19/08)
I have tried to call for 3 days to get an appt. to have my grandchildrens portraits taken and no one will return my call. Left msgs ea. time. I spoke to the Walmart mgr and he said that the portrait studio is not affiliatee with Walmart. So why do you have them if they are not providing the great service that Walmart says they have???

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