Wal-Mart - Photos

Anna of Naylor, GA April 12, 2009

Anna of Naylor GA (04/12/09)
I went in walmart last weekend to have pics taken of my kids becasue they were having the bunny there and well they took my pics. told me they would be ready in about 2 hours i live 50 minutes away and told her i would be back the following weekend.Okay so the lady says that is fine go back today while i am buying groceries the guy at the photo lab hands me a stack of photos to go through to see if they are in there now keep in mind i am setting her going through about 100 photos of nothing but kids in it with the easter bunny.

my kids were not in there i waisted time last weekend having the photo taking then now i don't have pic of my kids easter pic. and they have let someone else get my kids pic that wasn't me........ Now some pervert more than likely has my pic of my 3 kids along with who ever elses pic of their kids and we are out of that memory and all they want to do is give me a 25 dollar gift card but wait i call and tell them to leave it up front for my husband to pic and they i d him for that....... sound kinda of backwards i am contacting my attorney for this is not right anyone can go say that that is their pics and no questions they let them take it....Feel safe lettign walmart get you film ready i know i don't

my kids will not have an eater memory that they can look back on because of this and someone has my kids pics.

Susan of Scappoose, OR April 10, 2009

Susan of Scappoose OR (04/10/09)
I put an order in for wallet photos. I was told that on the machine I used, the finish was always MATTE FINISH. When I picked them up, it was the day before we were to leave Palm Springs for home, and no time to re-do, as these were done on glossy paper. I don't have a use for them. I did not check the finished product before leaving the store, as it was the 2nd batch of photos I had them do, and the first batch turned out perfect.

I paid 63.62 for this product that is useless to me. How can I possibly get a refund or reprint, which is what I would prefer?

Melvin of Raleigh, NC April 1, 2009

I entered the walmart photo center at 7pm Tuesday night, 31Mar 2009 to pick up the photos that I had previously ordered from the photo kiosk in the photo center area. The ticket I received from the kiosk indicated that I coupl pick up my prints at the 1 hour Photo Lab at the indicated time on the claim ticket: March 31 2009.

First, there was no technician present in the photo lab. I went in search of someone to assist me, and upon notifying someone in the electronics department, they called for a photo lab associate 4 separate times before the technician arrived 15 min after the first associate call. When the technician did arrive, she looked over the entire photo lab numerous times in search of the photos, but could not find them. The technician proceeded to give a convoluted explanation as to why SHE was not responsible for not having my photos in hand.

Upon request, she begrudgingly called her supervisor; Jerry. I waited for another 10 minutes for him to arrive. Then he proceeded to give me excuses as to why the Walmart photo service was unable to produce the photos that I had come to pick up, and also that he and the Walmart photo department were not responsible for fulfilling the photo claim tickets that instructed me to pick up the photos on the present date.

In stead of offering to compensate for my time or make an effort to fulfill my order for the photos, Jerry was exhibited unprofessional tone and body language throughout the interaction, was resistant to meeting my needs, and hesitantly requested the assistance of the CoManager Angela. After another 20 minutes of NEGOTIATIONS she agreed that my photos would be sent to my apartment within 2 days, and she would give me a 10 gift card for my time wasted in Walmart.

I proceeded to follow Jerry to the front of the store where he was to render the 10 gift card, but did so with all hesitation, and through a great amount of boisterous interaction with other associates in and out of a behind-the-counter area in the Customer Service Department. I waited there for another 10-15 minutes for Jerry to present the Card. Both his tone, body language, and interactions with the other associates were unprofessional, drawn out, and made me uncomfortable. The most frustrating aspect of the entire situation was an overall lack in the willingness of the associate, Jerry, and his Supervisor to comply with the terms indicated on my claim ticket, and their effort to meet my needs as a customer.

Connie of Holland, MI March 30, 2009

Connie of Holland MI (03/30/09)
i dropped my instant camers ato have the film developed. and it was to be over night. and it is taking a week to get my pictures. why the hold up

Frances of Oxford, NC February 27, 2009

Frances of Oxford NC (02/27/09)
My Husband and I took Passport Photos on February 26, 2009 at the super Walmart store in Henderson NC. The photographer that took the photos did not tell us that we had to leave the photo folders open for 2 hours before we closed them. As a result the photos stuck to the photo folder. We had to return to the photo studio to retake the photos and was charged 1/2 the price to have them taken. We feel that we should not have to pay to have the pictures redone being that we were not given all the information that we needed.

We are Senior Citizens and of course on a fixed income. The gas that we spent to return to the store which is about 15 miles from our home and the 1/2 fee for the photos should be reimbursed by the Walmart store.

Lmb of Kapolei, HI January 14, 2009

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