Wal-Mart - Photos

On January 23, 2012, I sent my son to your photo dept. to have his passport picture taken. I proceeded to do the same later that day. I asked the price and was told $16.90. My comment was, "isn't that expensive?" She informed me that it is the going price and took my photo and I paid. Next, I went grocery shopping to Loblaw and read a sign stating, passport photos while you wait for $9.99. I asked is that a special and was told no this is their regular price. I can't believe that Wal-Mart, who is always advertising about their low cost to us, the consumer, would charge that much. I checked other stores and no one was over $10.00 and the photo was ready in seconds. I want a refund for the overpayment I was charged.

Okay America, how long has this been going on? At the Kiosk in Wal-Mart, where I've processed about 100 rolls of film, I just realized that the advertised price is currently $8.89 for a 24 exposure roll of film. I am being charged $0.15 per picture for paper. Why is there a price, if there is going to be a hidden charge? Nowhere is there a sign that states the additional price, until you receive your photos. They are held hostage. You have to pay to get your photos. I have emailed Wal-Mart, but when I think of how much money they are making, it's outrageous. My family alone has 100 rolls of 24 exposure films, times $0.15 equals $360.00. If they are making that much on each family nationwide, that's a lot of money.

We went to the Wal-Mart store on Milliner Ave., Scarborough, ON for the passport photo picture to send to India for my mom. I paid $23.00 for it and she gave 2 pictures only. I did not ask her about the pricing and there was no price sign for the passport picture. As per my past experience, I thought I will get 4 copies of the picture. When I asked for two more pictures, she asked me $16.99 more for two pictures. I asked her, "We need 4 pictures or you refund the money." She said no. I asked her for the store manager. She said, "I am the manager. It's either you pay more or get lost." I went inside to see the manager at customer service. Her name is Jackee.

She accompanied me to the portrait shop. She was not at her store. I gave my picture to Jackee. I told her to check with her and I would be back in the evening as I was getting late for my next appointment. She also told me that we have no jurisdiction of the photo shop. I was shocked to hear that being in the Wal-Mart premises. They operate the business that is misleading to the consumer. Moreover, they are using the Wal-Mart folder when they give the picture and the bill also says Wal-Mart.

I went to get my car near the door as my mom is an old lady. My wife told me she was back in the store. I went back at customer service and asked them to page Jackee as I want to resolve the problem. I waited 10 minutes. Another associate accompanied me to her (she was very kind). The photo shop manager declined to discuss with her about this matter. She told her to talk with Manager Omer. She paged him. The manager came after 5 to 7 minutes. The photo shop lady, when she saw the manager is coming, she left the store and went to talk with the manager, leaving her customer waiting there. The manager came and asked me, "How can I help you?" I told him, "You are just talking with her and very well aware what has happened. You tell me how you like to resolve the matter." He said, "This store in the Wal-Mart premises is not in our jurisdiction. I can't do anything in this matter."

I left the store and left the matter as it is. I did not pick the picture. It was left at the counter by Jackee earlier. I went to the other photo lab nearby and got my mom's picture done for $10.99 for the four copies. They are operating in Wal-Mart premises using Wal-Mart logo. And the manager's statement is that it is not under Wal-Mart jurisdiction. It's completely misleading to the consumer.

I was at the Photolab to do 1-2-3 processing with kiosk, and I went to pay the cashier who was at the desk at the time. The touchscreen wouldn't work, she didn't know what to do, we tried a few times. While she was trying to figure it out I noticed my prints stopped, paper jam. She called the manager who had gone on break and obviously wouldn't return without having some sort of break. I shopped for a few other items, returned 10 minutes later, still no manager. The lady called again, and this manager came swinging her arms like they were rubber and shuffling her feet which I thought was a bit unprofessional. The cashier explained the two problems. Apparently, the kiosk was out of paper! This should be checked the night prior, plus the cashier left in charge should have known how to correct this situation. I mentioned I was missing two prints, was told I could print them again, this is now 45 minutes later when I should have only be 15 minutes total.

The manager also had to explain to the cashier that you need to use the "pen" on the touch pad, no fingers for this one, the cashier didn't realize that. Plus this particular cashier also didn't add in the tax on my initial transaction which didn't go through. Bonnie rectified the situation by not charging me for the two prints, but no apology about the screw-ups. I was absolutely ticked! I will never be bothered with the Photolab there again, what an awful experience. I was suppose to be in and out of that store because I had something to do afterwards. Next time, check the kiosks for paper! How absolutely irresponsible and get someone properly trained to deal with all of these situations. I don't blame the cashier, it was the training given, honestly.

Store employees stole digital copies of customer photos that were developed on the photo machine.

I got passport photos done of my husband and 2 kids on 7/22/2011. That went fine, except the fact that she questioned my daughters photo in the beginning and I suggested where we were going down for the purpose of passports maybe retake hers now to save the hassel. She was like no it should be okay. However, once done in Fredericton (1hr) away from where I live my daughter's photo was rejected, still I understand these things happen and the lady, Emily, said don't worry we can refund you back. I didn't worry, went to Harvey Studio in Fredericton to get the photo redone so I didn't have to make another trip down to the TD Tower offices. Then when I got back home yesterday afternoon, things weren't so lovely! I approached the counter and there was another lady behind me waiting too.

Emily asked what we needed I said a refund and the lady behind me said picking up photos. Emily said,"I have to finish the sitting first, it will be 30mins." rather abrupt with us. Now good thing Iive close by but what if I didn't or maybe I was in a hurry?....There are friendlier ways to mention things to people. So, I went to the Walmart Supervisor to be told that they couldn't help me because it isn't part of Walmart. Well, my receipt states very clearly WALMART Portrait Studio! The manager on duty was calm and very polite and explained but still to a customer if it says WALMART on it then it's connected! I would suggest removing the name from the receipts and anything else to link them together. So we left and decided to go back today. Well, here I go and Emily was there again and said it will be a few minutes (15 mins later..) I gave her my rejected photo and the receipt. She said she had to put the money back on to my debit card because that is how I paid originally. I said I wasn't sure if it was my card or my husbands but she thought either one would work. So, I gave her mine. It wouldn't let her put the amount refunded back on to my card. She said, Well maybe it does need to be the same card?" I then suggested, she just credit me the money back in cash. She said they couldn't do it that way and to come back with his card.

I still DO NOT have my refund for the passport and by the way when I got home I found the debit receipt and it was the same card she tried using! I am frustrated at the fact that a large corporate business can operate this way! AND I think due to the poor service I should also get the refund that I had to pay Harveys Studio for the retake - considering it was in question before whether or not it would be accepted.

I will not be dealing with the Walmart Portrait Studios again! Where obviously customer service is not on the top of their list!

I ordered invitations on 6-28-11. The receipt I printed stated they would be ready on 6-29-11 at 10 am. I received a text on 6-29 at 10 stating they were ready for pickup. I went at 10:40 am and there was no one there to help me for about eight minutes. Then a gentleman showed up and said that the machine had been down for three days and he didn't know when it would be ready.

I asked why no one had the courtesy to let me know that and why I received a text to pick it up. He didn't know. He didn't know anything so I asked to speak with a manager. Manager Kieth came up and didn't know why either but he said he would give me store credit when they came in.

I called back on Friday to see if the printer was fixed. I spoke with a gentleman on phone who said it still was not working but that he could cancel the order and give me store credit but I would have to go to Valley Store to pick up the credit then order new ones withe the store on Walton St. and pay them using the credit from Valley Store. I asked if they could do it over the phone but he said no transactions over the phone can be done. I told him to cancel and I would go to Walton Walmart, he said OK.

I got a call at 5:30 that evening saying my prints on Valley Store were ready. Am I missing something? I called Saturday morning and told them that those should have been cancelled yesterday at 12. I was speaking with Julie at this time and she said why would he tell you that we can't do anything from this end? You have to get back on your Walmart account and ask for a refund. I got the account and of course nowhere does it state a refund.

Then I went to live chat and a representative stated he can't help; that I had to go to photo@walmart.com. There is no website under that uugghhh! It was so frustrating wasting my gas, time and phone minutes to deal with all these crap. Never again.

I never had a problem with Walmart of Walton and the workers were awesome. They got on their computer and helped order what I needed. I had it ready in 40 minutes. I can't thank them enough. These were for my four-year-old's birthday party.

I ordered photos online and received a photo order confirmation that stated that the photos would be ready at 5:35 pm. I waited until 6:00 pm and went to the store, only to find a sign that said "sorry for the inconvenience, but we are closed until 10 am tomorrow morning." At the price of gas ($4 per gallon), making two trips to the store to pick up a couple of pictures was absolutely ridiculous. Those pictures cost me over $10.00 because of misinformation sent by the store--if they had told me to pick it up tomorrow, it would have been honest and not false advertising. I will never order from Walmart again. There are too many other photo places that promise service and deliver on their promise.

Jan. 17, 2011, I went in to Hobbs, NM WalMart to get my pictures developed. It took an hour to get almost 200 pictures, the way I wanted them. I took the receipt up to the counter to get them processed and no one was there. I asked the 2 workers in Electronics if they knew where the photo lab people were. They informed me that they were at lunch. I went back to the counter and waited a half hour. I went back to Electronics and asked when they were expected back. They said in a half hour, maybe.

I then saw a Walmart employee stocking shelves in the camera department and asked her if she could help me or knew when the workers would return. She told me she had no idea. I went to the consumer counter in the front of the store (photo was in the back of the store and I have trouble walking with artificial knees). When I asked there, they told me they would page someone for photo. They did, but no one came. I really didn't have anymore time to wait, so I wrote them a note telling my story and that I would never get my pictures done there again. I know they threw away the note and really could care less if I did return. But I find it sad that no one takes their job seriously anymore. I am forced to shop at Walmart because of the lack of somewhere else to go in our community. I will never do pictures again there. This is the third time I have complained about the photo lab at this store. The store's ID number is: 7CH2455YD72.

I went to Walmart to get my pictures developed off my SD memory card. They have machines to do the instant printing. I went through the process and got a ticket. I scanned it and it said that it would be finished in 44 minutes. So, I walked around Walmart until it was time to pick up the pictures.

I went back in an hour, scanned my ticket, and it said that it would be finished in 44 minutes, again. I was puzzled so I thought that I would get some help. I went to the photo counter electronic desk, sporting goods desk, and paint desk to get someone to help but I could not find anyone who worked at Walmart at their department. There were three associates standing in a circle talking and they told me that they couldn't help me because it wasn't their job. Finally, when someone did show up that worked in the photos, she said that she will get someone else. She knew nothing about the machine. She even said, "Oh, they are all out of order." There were no signs saying that it was out of order.

I wasn't the only one using the machines and looking for help. You need to look into this and have them be where customers can find them if they need assistance. Maybe you can hire more people and help the economy. Thank you for listening.

I put a large amount of pictures on a CD to be later put on DVD with music added for a Christmas present. It took a large part of the morning. Then I went through them and turned them the correct way, right-side up, etc. When it printed and I took it home to look at, they were all which ways, upside down, sideways, and mostly the way they shouldn't have been. I called and the person I spoke with and they said they would fix it and to bring it back. I went to pick it up, again out of my way, when I got home to look, they were in a worse mess than they were the first time.

They were turned all ways. Some pictures were on there up to five times. It makes me wonder if all the pictures are even on the disk. When I called to question the mistake, the person I spoke with this time said she didn't know. She told me to bring it back and they would fix it. How can they fix it if they don't have the original disk? I asked where the original disk was and she told me it had been destroyed.

The gist is, I will have to redo the whole thing to make sure all the pictures are even on it. There goes another half day that shouldn't even have to happen. I am very disappointed and will probably think twice before I use Wal-Mart's photo lab again.

I took a film in to be developed. The sales clerk told me that I would have to put them in individual envelopes and put them in the box to be sent for developing. I came back now a week and a half later. They charged me $34.75 for the pictures (6 rolls). When I got home and finally had a chance to review, there were no pictures. I called the manager on duty and he indicated there was nothing that they could do. So I paid $34.75 and there are no pictures. What a rip off.

When trying to print photos using your program smile box, I pay for each month, Mike refused to give me my phots based on his "judgement" that they were copywrited and I need a special release form. This pictures were taken of my son in my backyard by a high school student. She put all the photos on a disc for me to print on my own. I printed all his senior pictures at Walmart approximately a week later, about 300 total. No problem.

Then six months later I tried to create a graduation invite,using a baby picture and his senior pictures side by side. Again, no problem. Now I am a month away from his open house and I created a similiar design using smile box for his open house invites and I was rejected on his "judgement" that they were copywrited photos and he refused to give me my photos. He was disrespectful in his reasoning and even when his support supervisor asked "do you scan them for copywrite" and he said no "it is a "judgement" call and I am not giving these to her! I explained to him as nice as possible in my bit of dismay that I have printed 300 of these exact photos here with no question and that the photo he was questioning was taken in my backyard. I have a very expensive digital camera myself, but thought it would be better for my son if someone other than me stood behind the camera, and being a teacher, I had access to a student of mine that aspires to be a photographer came over to build her resume as well. She gave me the disc and told me to go to Walmart or Meijers and print what ever I liked.

Mike and Steve's total disregard to the customers needs is completely unexceptalbe. I have been a loyal customer for Walmart since the store opened its door. I can honestly say it is a little disheartening to know that I will never step foot in one of your stores again. The judgement call on the behalf of one of your employees is completely unexceptable and if he feels the power to grant or deny access to peoples personal photos than I suggest you put some special training other than my personal judgement in to place to protect your employees as well as your customers.

On May 3, 2010, I went to WalMart to have some pictures put on a disc. I had of school picture of myself from 1961 when I was a little girl (I'm 56 now) and the photo was taken by a private photographer named DeVito. The clerk would not let me copy it due to infringement laws he stated. When I tried to talk to the manager, explaining that the photographer had a private business and was dead now, so how could I get permission from him to copy it?

Being Monday (I suppose), she was not in a good mood and venomously replied that that is the law. I told her I had been coming to WalMart for years spending thousands of dollars from tires for all my vehicles, TV's, computers, groceries, etc. She stated it did not matter how much a person spends. I disagreed and stated that sometimes things are not in black and white that there are grey areas and in the past the clerks have always helped me printing pictures. She immediately went bi-polar on me and shifted into hatred coming out of those eyes. She went and got the other manager who was very nice but to no avail. I was not allowed to print the picture, I can't dig the photographer up from his grave and bring him back to life, So, what does one do? I will never shop at WalMart again due to the hostility from that female mgr, it's the principal of the thing. At one time good customer service meant something, I guess it doesn't anymore!

I scheduled an appointment to have a picture taken with my husband and my granddaughter. She is 2 years old. We arrived at 1:00, the appointment time and the photographer was with another customer. She was still taking their pictures. After 5 minutes of waiting, she came and addressed us and said it would be 10 more minutes. We said we would walk around the store and come back. We returned and she was still with the other customer. Keep in mind, we had a 2 year old and I had gone to great pains to get her perfect for the picture and our appointment was at 1:00.

At 1:40, my husband went and told April that we were cancelling the appointment. We got our groceries and walk out the door at 2:56 and April (the photographer was still with the other customer.) So if we would have stayed, we would have had to wait an hour. She didn't say I'm sorry or nothing, she just called me at 4:30 and wanted to know when I wanted to reschedule. I told her I would never go to a Walmart photography studio again. The first time we went to have a picture taken a few years back, my family traveled miles to meet and then when we got out pictures. I had a clock reflection in my glasses. Of course, I was offered another package but I couldn't get my family together again, so I ended up paying $90.00 at a lab to remove the clock.

So then a few months ago, we had our picture taken with our grandsons at Seymour and was told that they could not guarantee the glare, so we both had to take our glasses off. So I am telling everyone that will listen that if you go to Walmart you better not wear glasses and you better be prepared for an hour wait.

I went to Walmart to develop pictures that my dads friend had taken for me. I ordered a 1-hour development for about 100 pictures. When I went to pick up the pictures I was told that I needed a release form because the pictures looked professional, although they weren't. Therefore, I went to customer service and asked to speak to a manager, so I could figure out exactly what I needed to do to receive these pictures.

Since a manager refused to speak with me, I asked a cashier for help. She spoke with me very politely and gave me advice to sign the form and return to the photo center. When I returned to the photo center, the woman at the photo development center again refused my pictures and became very rude with me and began to tell me that since I "confessed" about not taking the pictures I was not allowed to take them. On the way to the front of the store, I talked to the same cashier who helped me before, and she volunteered to speak to the woman at the photo center.

After talking to the woman she returned and said that she had been very rude with her also. Again, I tried to talk to a manager but he again refused. I called my dad's friend who took the pictures, she drove to Walmart to signed the form. When she asked where to sign, the lady at the photo center did not know. I had to tell my dad's friend where to sign the form. After receiving my pictures, as I was looking through them I noticed that my title "Senior 2010" was cut of in one pose, and the top of my head was cut off in another.

After this experience, I am very dissapointed with the outcome of my pictures. After paying an extra 20 dollars for a 1-hour delivery, I was at Walmart for atleast two hours trying to get everything straightened out. On top of that, the cashier at the photo development center was extremely rude and obnoxious.

On October 21, 2009, I went to Wal-Mart to pick up my developed photos. When I arrived, the attending clerk at the photos area assisted me. We discussed when my film was brought in. I told her I don't remember. She checked as far back as August 2009 before telling me "they must have thrown them away." The clerk showed me the disclosure on the back of my film deposit ticket and explained the procedures and policies of Wal-Mart's photo processing. I assured her that I understand the policies.

I then explained to her that a Wal-Mart representative called me once to tell me something other than for me to come get the film. I explained to the clerk that I don't remember exactly what the representative said but she had assured me that they will call me back concerning my photos but never did. The clerk had compassion and patience before she fulfilled my request to get the manager. The manager came out and reiterated the procedure. She also explained that the clerk should have mailed a notice to me about the final notice of the processing of my film, which I did not receive. She was nonchalant and uncompassionate.

I became angry at that time and told her to give me the Wal-Mart headquarters address, the store number and her name. She complied. When I asked for her last name, she said, "Wal-Mart. We don't have to give out our last names." Her name is Candace, as it written on the paper. I couldn't read it on the paper, at least that is what she said her name is. This situation upsets me because these are pictures that my mother had taken some time ago. She died nine years ago. So those photos are extremely valuable to me. To hear that the pictures that my mom took have been "thrown away," much less Candace Wal-Mart's attitude had me crying and upset the rest of the day.

As I said, I understand Wal-Marts' photo processing procedures and the disclosure on the film deposit ticket. What I do not understand is how Wal-Mart can just "throw way" someone's pictures and have no documentation of any conversation and/or paperwork of any transaction of me bringing in any film to be processed. On Wal-Marts' part, it is as though I never brought my film into the store to be processed; other than the film deposit receipt I have.

At this point, I would like to know what can be done about this matter? I have done what I thought what was needed to be done to have the pictures that my mom took to be processed in your store only not to be contacted again, as the clerk has mentioned, and then to be told that my film was "thrown away". This is a very serious and sensitive matter to me. Enclosed with this letter is the film deposit receipt that I have after dropping my film off at the Wal-Mart film processing center, the disclosure on the back of the receipt and the information Candace Wal-Mart has provided for me to contact your office. I would like someone to locate my film and return it to me. Your expedited reply and cooperation would greatly be appreciated.

This is the letter that I mailed to Wal-Mart's office. They have yet to reply. Since the policy was not carried out, I would like for the company to try to find the pictures they "threw away". I have not thought of any settlement to replace my moms' pictures. If they cannot find my mother's pictures, I would like for them to at least acknowledge their error. My mother's pictures cannot be replaced.

I arrived to pick up six 5x7 photos requested online, the night before, for one-hour pick-up. The confirmation said they would be ready by 10 AM, the next morning. When I showed up during my lunch at around 12:30, they were not ready. They still needed to be cut. In the middle of cutting, the associate asked if they were to have borders. Because they are theater head shots, and because I specifically requested borders, yes they were to have borders. I confirmed this for him. He said okay, and kept cutting. I paid and he handed me the photo envelope. Before walking out of the store, I checked my photo order, and to my expectation (because the word 'surprise' does not work here), one of the photos was not like the others! One photo had no white border, and the other five did. So, not only did I pay for an order that was not correct, the employee tried to deceive me by giving me a photo that he ** up, and knew was not correct. It is unacceptable.

The photos were for a very important opening night event at the theater,, and had I not checked, there would have been some major problems. When I went back to get this error corrected, no one was working the photo center, nor was anyone working in the electronics department. When I finally found someone, I told her I wanted that guy back to the photo department. He knew that he tried to deceive me. It took seconds to get a new photo printed. So, why, when he messed it up the first time, did he not apologize and print a new photo right while I waited? It would have saved me time and frustration, and it would have made their employee look honest and reliable. Rather, he tried to get away with something, and it backfired on him and on Wal-Mart. I will do my shopping at Target from now on. My time was wasted (I was late to work from lunch, which could have resulted in me being written up), and I suffered extreme anxiety.

Let me start by saying usually my experience with Walmart is a pleasnt one, however when I made arrange ment to have family portraits taken this year it was anything but a pleasent experience. I had called thursday the 17th of December at about 2:00 pm, the gentleman that was on staff in the photo department was extremele rude.

I had called to ask him if there was any available time on Friday the 18th (which was the fallowing day) i apologized that it was on such short notice. He read off the available times which was: 9:00am 2:00pm 2:30pm and 5:00pm, I asked if it would be ok to reserve the 2:30pm for our family pictures to be taken, and instead of answereing professionally and respectfully, he responed "no, i just read all those times off for no reason".

I felt very disrespected and humiliated, however i decided to look past it and continued to make the appointment. The following day we arived at 2:30pm as planned, however a few family members were a bit late. We did a number of different poses, and everything seemed to be going ok untill it came time to photograph the babies.

The photographer brought out this extremely small platform to set the baby on, we were already concerned about the safety of the platform but the photographer assured us he would be ok. So she lifted up a little seat for him to set in, as soon as we set him down he straitened out and almost fell off the platfoem which was about 4 ft off the ground.

This happened twice. my son was only four and a half months old and could not sit up by himself and almost fell to the ground twice because of the unsafe equiptment used to photograph young children. We were lucky the baby was not injured, but that platform is an accident waiting to happen.

I ordered 2-5x7 digital prints to be picked up on Dec. 9, Wednesday. I really did not need the photos until Dec 11, Friday. So I called that morning before going over to pick it up in the afternoon. The customer service at the photo department told me to check back tomorrow, Saturday. I contacted Customer Service for the Photo Department on their website and suggested me to "contact your local Walmart store to see if your photo order has arrived."

So on Saturday I called again and they said they still don't have it. On Monday, it is still not there but they guarantee it to be there on Tuesday. Yesterday, Tuesday, I called again, I was put on hold for 30 minutes and no one got back to me. I went there today, Wednesday, and no one at the photo center is available.

My order should have been ready for pickup a week ago. I have been contacting Walmart via phone, on the web/email and in person but no one knows why my 2 digital prints have not been printed yet. What is so difficult about printing 2 photos and why is it taking so long? No one can even give me an answer. My credit card has already been charged and I can complain about the charges but why all the hassle for printing 2 photos?

I ordered some poster size prints from digital in order to frame and hang them (landscapes). When I received them and got them framed, I noticed a ripple in each photo. I assume that when they rolled them to send them in a cannister, the prints were somewhat wet. After 3 trips to a local Wal-Mart store, I finally gave up on getting a refund (the website says not to return through the mail).

On the third trip, they were actually going to refund my money, but couldn't figure out what "code" to use since the order was placed on line! I never got a refund. I also e-mailed Wal-Mart customer complaints, but by then so much time had passed, they wouldn't do anything. It cost me about $20.00 for the prints, but I learned a lesson.

I reordered the same prints from Snapfish (which my daughter told me to do in the first place), and they were perfect. They are now framed and hanging in my den. Bottom line: If you want decent enlarged photos, go to Snapfish--there's shipping involved, but it is worth it!

I can not believe they treated me like that. I was embarassed and horrified. There were even neighbors of mine in the store that night watching the event. I think I need a lawyer. I asked the store manager how someone like me proves that they are my pictures and his answer was "I don't know". I have a 2 page letter written up about what happened. I even contacted corporate headquarters, I have not heard back from them of course.

I stumbled upon a complaint about Walmart Photo Processing. The person said that they were given a big hassle about their photos because they looked professional and store personnel would not release them. The simple solution to this is to register as a professional. It costs nothing and takes 3 minutes. I am a professional, but anyone can register as a pro, and then you will not be hassled at any Walmart. Thanks.

Went to store and developed prints and made cd.7/29/09 .as advertised books7.00.i made up the photos for 2 books and got in line to pay.clerk said they did not have the books for the phtos they were ordered 2 days ago and have no arrived.She said she could hold pictures and would call when books came in.I said ok.Stopped at store 8/2/09 and books still had not came in and said they were ordered again. i feel if you advertise an item they should be in store.

When my roommate picked up my pictures several (4) of the pictures clipped off the top of the people in the photos rendering them useless.

I spoke to someone on the phone who did not identify himself. He told me that I had not properly cropped the pictures. The original images of the photographs in questions did not clip off the top of the heads of the subject.
I asked if they reviewed the pictures before they put them in the envelopes... he said no... we print too many photographs to do that we only look at the top photo.
This is not acceptable quality control, the man I spoke to was rude and really did not know anything about photography.

I will never us Walmart photo services again, no would I recommend them to anyone else either.

hi this is not really a complaint all walmart photo centres have been excellent especially the one in gorham/berlin nh when i first started using walmart photo i was on dial up service and could forward photos to friends and family with no problem when high speed came to my area i switched ove now, when i try to forward photos the only option given is the old dialup connection TAKE NOTE i am not very good at this computer thing so would appreciate instructions on the best way to forward my photos to friends and family i have put the photos in the computer but may have done something wrong again this is not a complaint just a request for assistance thank you and have a good day

I sent a complaint about Wal-Mart in Palm Springs, CA doing an order wrong and not having time to correct it. The order had cost me over $60. I was told by a CA employee that the machine I was ordering from always put out matte finish pictures (which is what I wanted), The order came back with varying color changes and on glossy paper. Today at Wal-Mart in St. Helens, they re-did my order, called Palm Springs to advise them of the mistakc, and CA told OR basically that they didn't care. Thank you Wal Mart St. Helens, Oregon for helping me out. I am now a happy customer.

I went in walmart last weekend to have pics taken of my kids becasue they were having the bunny there and well they took my pics. told me they would be ready in about 2 hours i live 50 minutes away and told her i would be back the following weekend.Okay so the lady says that is fine go back today while i am buying groceries the guy at the photo lab hands me a stack of photos to go through to see if they are in there now keep in mind i am setting her going through about 100 photos of nothing but kids in it with the easter bunny.

my kids were not in there i waisted time last weekend having the photo taking then now i don't have pic of my kids easter pic. and they have let someone else get my kids pic that wasn't me........ Now some pervert more than likely has my pic of my 3 kids along with who ever elses pic of their kids and we are out of that memory and all they want to do is give me a 25 dollar gift card but wait i call and tell them to leave it up front for my husband to pic and they i d him for that....... sound kinda of backwards i am contacting my attorney for this is not right anyone can go say that that is their pics and no questions they let them take it....Feel safe lettign walmart get you film ready i know i don't

my kids will not have an eater memory that they can look back on because of this and someone has my kids pics.

I put an order in for wallet photos. I was told that on the machine I used, the finish was always MATTE FINISH. When I picked them up, it was the day before we were to leave Palm Springs for home, and no time to re-do, as these were done on glossy paper. I don't have a use for them. I did not check the finished product before leaving the store, as it was the 2nd batch of photos I had them do, and the first batch turned out perfect.

I paid $63.62 for this product that is useless to me. How can I possibly get a refund or reprint, which is what I would prefer?

First, there was no technician present in the photo lab. I went in search of someone to assist me, and upon notifying someone in the electronics department, they called for a photo lab associate 4 separate times before the technician arrived 15 min after the first associate call.

When the technician did arrive, she looked over the entire photo lab numerous times in search of the photos, but could not find them.

Upon request, she begrudgingly called her supervisor; Jerry. I waited for another 10 minutes for him to arrive. Then he proceeded to give me excuses as to why the Walmart photo service was unable to produce the photos that I had come to pick up, and also that he and the Walmart photo department were not responsible for fulfilling the photo claim tickets that instructed me to pick up the photos on the present date.

In stead of offering to compensate for my time or make an effort to fulfill my order for the photos, Jerry was exhibited unprofessional tone and body language throughout the interaction, was resistant to meeting my needs, and hesitantly requested the assistance of the CoManager Angela. After another 20 minutes of NEGOTIATIONS she agreed that my photos would be sent to my apartment within 2 days, and she would give me a $10 gift card for my time wasted in Walmart.

I proceeded to follow Jerry to the front of the store where he was to render the $10 gift card, but did so with all hesitation, and through a great amount of boisterous interaction with other associates in and out of a behind-the-counter area in the Customer Service Department. I waited there for another 10-15 minutes for Jerry to present the Card. Both his tone, body language, and interactions with the other associates were unprofessional, drawn out, and made me uncomfortable.

The most frustrating aspect of the entire situation was an overall lack in the willingness of the associate, Jerry, and his Supervisor to comply with the terms indicated on my claim ticket, and their effort to meet my needs as a customer.

i dropped my instant camers ato have the film developed. and it was to be over night. and it is taking a week to get my pictures. why the hold up

My Husband and I took Passport Photos on February 26, 2009 at the super Walmart store in Henderson NC. The photographer that took the photos did not tell us that we had to leave the photo folders open for 2 hours before we closed them. As a result the photos stuck to the photo folder. We had to return to the photo studio to retake the photos and was charged 1/2 the price to have them taken. We feel that we should not have to pay to have the pictures redone being that we were not given all the information that we needed.

We are Senior Citizens and of course on a fixed income. The gas that we spent to return to the store which is about 15 miles from our home and the 1/2 fee for the photos should be reimbursed by the Walmart store.

I was asked to pay for a slew of pictures that were developed ioncorrectly. All pictures had removed the top of everyone's head.

I think it is wrong to make a customer pay for a service that was not rendered.

For the past 2 years I've decided to have photo cards printed at the local Walmart stores. I've uploaded my photo online and created a card, then ordered through the one-hour processing. On both occasions (2 different stores), I've arrived well after an hour and found that they didn't find my order, and couldn't remember processing it. Both times I had to wait to have them print my cards, and I never received any sort of apology. Never again!!

I ordered over 100 pictures through the 1 hour automated Fuji photo machine, After about 40 minutes, I came back and asked if my pictures were ready. The attendent told me to come back in about 10 minutes, which I did. I waited at the counter waiting to check my pictures out but nobody talked to me. There were 2 attendents in the photo shop. I asked the same attendent about my pictures, but she said that the machine was broken, that it would take a while. I said how long, she said she does not know. I suggested that she calls someone but she said no, she was the only one. Still they kept checking out pictures for other clients saying that those pictures were larger formats. I asked her if she could cancel my order but she did not answer.

Eventually, 15 minutes later, she comes around the counter, and using a code, reorders the pictures through the machine I used to place my order. I asked how long this time, and says I don't know, an hour maybe. I told her, you win, and I left. Realizing that I did not want to stay in line with some items that I bought, I decided to go back and attempt to have the photo counter scan my items. When I got back there, I was surprise to see that the lady who was waiting along with me was being given her pictures. In a matter of 2 minutes after I left and came back, she got her pictures. I expressed my concerns but the cashier told me the pictures were larger prints. I think that the woman was just racial profiling and picking on me, and that hurt. I can only speculate because I can't explain the clerk's decision not to give me my pictures. This is the very first time I complain about anything. I had to get this out of my heart. Thanks.

Just moral, mental, frustrations, powerlessness. I wonder how my family pictures will be treated, if she'd use them to some end.

My boyfriend is an aspiring actor and he had an audition today. He didn't have time to get new professional headshots taken, so his Mom (who has a really nice Nikon D70 camera and is a real shutterbug) took some pictures for him near their home. He uploaded them to Wal-Mart's online photo ordering thing last night so he could have prints to take with him to his audition today. Cut to today, when he goes to pick up his prints. THEY WON'T GIVE THEM TO HIM!

They said that he didn't have permission from the photo studio to print them there. He points out that his Mom took the photos with her personal camera and he checked the box on the order form affirming that he had the rights to the pictures. They talk about how the photos must be professional due to the background and lighting. He points out that the background is a brick wall outside and the professional lighting is THE SUN. They still won't give him his photos. They even asked him if he had negatives (for his digital picture files)!

He told the photo person that he really needed these photos today or he might not get to go in for his audition (it's a big no-no to not have a headshot in hand). She was not sympathetic at all and insisted she was just following the rules, but she is the one that makes the decision whether to give him the prints or not just by looking at them. You can bet that if he was picking up prints of us on the couch with our dog or something, there would be no questions asked at all, but just because of the way he posed and the fact that his Mom happens to have a nice camera, she decided NOT TO LET HIM PURCHASE!

I have tried to call for 3 days to get an appt. to have my grandchildrens portraits taken and no one will return my call. Left msgs ea. time. I spoke to the Walmart mgr and he said that the portrait studio is not affiliatee with Walmart. So why do you have them if they are not providing the great service that Walmart says they have???

While the film is being developed, we are shopping, and thusly spending money at that Walmart store!! THIS WOULD SEEM TO ME TO BE A "WIN WIN SITUATION!"

IF THIS DECISION IS TO BE NATION WIDE, PLEASE CHANGE YOUR POLICY! THIS IS A BAD DECISION!! IF YOU START TAKING SERVICES AWAY FROM YOUR CUSTOMER'S, THEY WILL TAKE THEIR BUSINESS AWAY FROM YOU!!!!!!!

I ordered on September 5th, didital photos on line to be printed and sent to my home address. The amount of 19.75 was chared to my debit account. Got an e-mail confirmation that they would be shipped and received on Sept 11th to 17th. It is the 19th and still no photos received thru the mail. WHERE ARE THEY? Have always received orders timely, sometimes even before the date stated they would send.

Recently I took some photos of my granddaughter to Walmart. I wanted to make extra copies. After waiting for 15 minuts for the Kodak photo center to process my order I took it up to the girl to pay for it. She proceeds to tell me that she can not sell them to me. There are copyright laws and the pictures of my granddaughter were done in a photography studio. I could not have the pictures. I wanted her to show me how she know this. Was there a different number on the back of the photo or was there a name of the studio on the back? Of course she was clueless on that subject. She did say that they looked like they came from a digital camera and I asked her how did the photographer have a couch and flags in his studio.

One of the pictures was of my son being swore into the Army. She refused to give me the pictures. We discussed this matter with one of the customer service managers, and he stated they can not develop the pictures because of copyright laws. Of course I asked where in the store is this copyright issue posted. He had no clue, but I could take the photos to Kinko and have them developed. Then of course I told him that Walmart needed to education their employees better on what is a professional photograph, and of course his employees need to lose their attitude. Their clerk really needed an attitude correction. Needless to say we have nothing to show for our adventure but frustration and no pictures.

We are very displeased with the services we got from them. with gas at or over $3.50 a gal on top of the fact that the baby the pictures were taken of had to be brought out and put on hold while they tried to figure out what happened to the clerk so all in all we are out over $ 25.00 in gas alone which they can keep.

I went to the local Wal-Mart Supercenter to develop pictures at the Kodak kiosk as I have at least 4 times in the past. I verified over 10 of the over 200 pictures, that I took from 2 digital cameras with similar aspect ratios, to assure that the red box outlined the entire portion of the pictures--which it did on all 10+. Once I completed my sampling verification, I selected all of the images and printed them--about 2/3's were 1x1.5's and the other 1/3 were 2x3's.

After taking the 82 4x6 sheets of pictures home and cutting them (as Wal-Mart does not cut them for you), I found that 27 sheets had heads, arms, and legs of the people in the pictures cut off. Since this has happened to me before and it was not an issue returning and recreating the pictures until they were correct, I went back to Wal-Mart to do the same once again. Unfortunately, I do not have other relative (in the same area and at a similar cost) picture processing/printing options available to me in the same area. Otherwise, I would have not returned to Wal-Mart after the first instance of this because my time is more valuable to me than what it has been taking to correctly develop these pictures at Wal-Mart.

Upon returning the pictures a lady named Teri, in the photo department, was very rude to me. After honestly informing her that I verified a sampling of the pictures to assure that they would print without cutting important parts of the pictures off because I do not wish to take the time to verify every picture and do not feel that I should have to as the Kodak software should be selecting the whole picture for me, she insisted that I need to do this and began raising her tone to me and speaking down to me as if I am an idiot. I could not believe that I was being treated like this by someone that - to my knowledge - should be helping me.

So, I continued to tell Teri that I have encountered this issue before and asked her if Wal-Mart had any other printing options that might be better for my needs. She continued to raise her tone and insisted, at least 3 more times, that I need to make sure to check every picture before I print them. Another important note here: The Kodak kiosk allows someone to select all of their pictures (one button) and print all of their pictures (two more buttons--one to confirm the order) in 3 button clicks.

Why would the kiosk allow one to select and print all of their pictures if it was not meant to quickly print a large amount of pictures? All in all, Teri had to walk me up to the customer service return counter because she did not know and, admittedly, was scared (it seemed that she was not sure if she would get in trouble for doing so) to refund my money to me. I feel that Teri could have handled the situation much better and I feel that Wal-Mart should not strike fear into its employees for something so ... quite frankly ... lame.

I am very upset and am considering how my family can avoid purchasing another item at Wal-Mart going forward.

For Christmas, my 3 grown daughters and I decided that we would go to the portrait studio and get a once in a lifetime portrait made. Our schedules are so busy, it is difficult to coordinate them. Everything went like clockwork for the sitting and our pictures would arrive before Christmas.

Then we went to pick them up. They had lost our pictures. Not only did they loose our pictures we were never compensated for our initial payment. We spent over 40.00 and never did see anything. I faxed our receipt to the company several times and nothing was ever done.

Walmart is a sorry excuse for a store. I have had many problems with them and I refuse to shop there. I will spend much more money elsewhere and get better quality items. The store in smithfield has uneducated people working in the photo lab and pitiful customer service. I had a problem once with a digital camera I bought there and I went to take it back, and even had a receipt and they told me there was no way that I bought that camera there. Turns out that one of their BRILLIANT Workers switched cameras on me and I did not pay attention to the model number. Do you think they cared???

Well NO, they would not do anything for me and made me look like I swapped cameras. Why would I? I paid $150 for junk. Walmart does not care about customer service. I will spend my money elsewhere!!!!

I took my two older boy's to there first night of thrills at raceway park on saturday the 7th Took alot of pictures with my children and there first experience watching monster trucks and being anywhere near them I got pictures of them sitting on grave diggers front tire my boy's are 8,7 years old. I took the two camera's to walmart for one hour photo the gentlemen said it would be longer than an hour cause the machines where warming up I said no problem

I called two hours later and he told me that they were having problems with the photo machine and a tech was coming in to fix it so i waited about another 2 hours and called them back and still no tech so I told him i was coming in to pick up my camera's to bring somewhere I get there and come to find out my camera's are the ones that are stuck in the machine they told me dont worry if anything is wrong with the picture's they could print more from the negative's no all that was on sunday the 8th.

I called them monday morning on the 9th which is today and they said still waitig for a tech to come in i said ok so i called them again around mid afternoon and finally after being put on hold for a half hour they tell me that both camera's got ruined. My son is crying now cause he wanted the picture's walmart manager offered me a $50 dollar gift and replace the film

they were setimental cause you cant get picture's like that very often exspecially when it is the first time my boy's saw the show

The incident happened on 3/21/2008. I went to this Evangeline Thruway Store to buy things. I have been coming to this store even before Josephine Domigue worked in the Photo Lab in this store. I went to the Electronics to buy a wireless router, and was planning to buy a camera too. I went to look at the camera displays and at the same time, I was talking on my phone. When I went to Electronics, Bob Nowell, Assistant Manager, called me and accused and harassed me in front of an employee that I intimidated Josephine Domingue. He told me that Josephine Domigue called him and said that I intimidated her. Do I have no right to look for the cameras? Looking for cameras is an intimidation? Do I have no right to go to this store that makes her intimidated? How can that be? Bob Nowell never investigated the facts, he just believed what Josephine Domigue viciously lied to him about me. Where is the justice here?

The first complaint was last Thanksgiving 2007. I developed my pictures online and when the time to pick up my pictures were not available because the Manager of Photo Lab and Josephine Domingue hid my pictures since the Manager accused me of deporting Josephine Domingue. I even brought this attention to Co-Manager Steve. I forgot his last name. I believed that these behaviors by employees are inappropriate towards a customer. The fact that Josephine Domigue was making false allegations against a customer is totally unacceptable. This is not the first incident that happened in this store that I complained about and it happened again the second time.

I felt like I was a criminal to be treated like that. I am a customer who came to the store to buy things and received harassment from the employees. Where's the justice here?

My photo processing request was denied due to the Wal-Mart copyright policy. I requested copying service for 3 studio portraits of my grandparents which were taken about the year 1900. The portrait studios have long been out of existance. It doesn't make any sense whatsoever to deny the request on the basis of any reasonable copyright law.

No consequences, just unbelief that such a policy can actually stand up to reasonable scrutiny. Perhaps if enough people report such bizarre policies something might be done.

Before I went to work I went to Walmart to purchase camera. I knew the exact model and additional items needed. I could not get anyone to help me. Eventually I scouted through store and found two employees who told me that the camera area did not open/sell things until 9:00. This is well after my work day begins and after work the mobs at the store are intimidating. I will purchase the camera somewhere else and if I pay a higher price, I will still think I got a better deal than dealing with a store that does not care to sell to me.

I will do much more purchasing at stores less conveniently located because at other stores I will be treated as a customer not an inconvenience. I am lodging this complaint in hopes that there may be some policy changes that will favor serving customers and respecting the time and efforts of potential customers.

Prior to October 7th 2007 my wife left pictures in the Xenia Ohio 45385 Walmart to be developed. We received a call a couple days after dropping the pictures off and was told by an individual not asscoiated with Walmart that they had picked our pictures up. The person in posession of our pictures had been told not to get our pictures from Walmart and that we would be doing that later.

After knowing now that someone else was in posession of our personal pictures I went to the Xenia walmart and asked where our pictures were and they stated at first they had no idea. Once I told them that I knew who had them they basically said what were they supposed to do about it. I then asked to see the manager of the store. We met and she stated it was the policy of Walmart to give whoever has a first name and last name of a person to pick up anyones pictures, even without poof of who owns the pictures ,ownership or identification or even asking if they were supposed to have the pictures.

I now have spoken to 3 different people from Walmart, the last person to be Mary West from the Marketing Office at the stated above address. She stated to me she does not see what the problem is and she also stated she will not send me the offical policy from walmart on how they handle picture drop offs and pick ups.To me I felt she was not interested in being nice to me nor wanting to help find a solution to this issue at all. She stated she would have another person call me if they could.
What I am trying to find out and my intent is... Is Walmart allowed to give ones personal property that an individual who has intrusted with them to take care of their items to just anyone, and I would also like to see in writting just what exactly what their official written policy is.

I have not even recieved an I'm sorry for this mistake and we will see what we can do to make sure it doesnt happen to anyone else.

When we were in Denver on vacation, we had pictures developed from a wedding so we could clear our camera for the rest of our vacation. We were supposed to come back through Denver but because of the fires in Utah...we ended up getting home VIA Wyoming. When I returned home to Minnesota, I called to ask about my photos - they said they woulod have to check to see if they could be mailed out. No one called me back.

I called again-they knew who I was and said they can't call me because my number is long distance and I had 90 days to figure out how to get my photos. I talked to someone in costumer service there and they said they could send them to another Walmart store. I asked to have them sent to Elk River, Minnesota.

I kept checking -no pictures. I called again--nothing. They promised to send them and called to tell me they would and now they are nowhere to be found. possibly detroyed. An important wedding in our life is now gone- because they are not allowed to make long distance calls to customers to get them information. This is goin gto greatly effect my business.

They are photographs, memories of my daughters first wedding as a flower girl. How do you put a price on that. I just want the photos.

I dropped off some film at my local Wal-mart for development on a Friday. The film was to be processed by the following Monday. I went to pick up the film. The lady told me to come the next day. When I opened the package, I noticed that the film was not mine. When I asked the employee about what happened, she did not know what to do. I explained to her that this was pictures of my daughter's 1st birthday and how important it was to have the pictures.

I asked for a manager and no one ever came. I walked out of the store and called the store and got a manager on the phone. She stated that a manager in the film department would call me the following day by 6pm. No one did. I called the store and talked to a Mandy, a supervisor who stated that she will look into and to give her a week. 2 weeks has passed and I do not have my pictures or a phone call.

I came in to get the pictures from the film I dropped off. The main woman in the photo dept. (who wouldn't give me her name) took the envelope, and rang me up without telling me there was any problems with my order. After taking my money, she then gave the envelope to me with a note that said the film was too dark. I only had 5 photos, which they charged me $4 for, out of the 27 I took. They were all taken in the same environment, so I failed to see how they could all have been so dark. This was an instant camera with an automatic flash which went off with every shot. I saw the note, stopped, looked at my purchase and then turned around and asked why I was charged so much if nothing turned out.

They said I ordered this, and so I had to pay for it. I put it all on the counter and told them I would not pay that much for each photo. I also questioned how the other 22 pictures could be blank if they were taken in the same place? I feel they damaged my film and then tried to make me pay for it so it wouldn't show up against them.

These were all pictures of a trip I just got back from, of my 4 yr old granddaughter that I only see 2 times a year. This was very heartbreaking to me to loose all of these memories because of 1 careless person at Wal-mart. When I told me story to people I know, I was told of others who had the same thing happen to them. Also while I was standing in line, a man ahead of me was at the counter for refunds because none of his pictures turned out either. They took our memories away, and nothing can replace them!

I own a weekly newspaper and continue to use 35mm film, which I process at the Wal-Mart One Hour Photo Lab in Plainview, Texas. For at least a month, the lab's CD burner has not been working. I've been told that it's a software issue that needs to be resolved between IBM and Fuji. I tried to get online to send an e-mail on 10-24-06, but found out the photo website was down. Since the other one-hour photo lab closed when Wal-Mart Super Center opened, I must go out of town even farther. I now have to drive 35 miles instead of 25 to a town smaller than Plainview. I usually have business in Plainview and tend to it while waiting on the Wal-Mart Lab to process my pics.

It's been an economical problem for me and an inconvenience. I don't understand how the world's largest retailer can't put enough pressure on their suppliers to get something fixed.

I was in Hibbing visiting my family and was given a photo of my Great-grandparents to make a copy for myself. I took the photo of my great-grandparents which had been taken by a photographer (circa 1885) to the Hibbing, MN Walmart store to make a copy of it for my family history. The clerk refused to let me have the copy-stating that I was breaking copyright laws and the 2 photocenter salesreps continued being very loud, abrupt and arrogant to me. I was under an a loud verbal attack by the 2 of them.

There is a need for WalMart to instruct their employees as to what the copyright laws actually are or at least instruct their employees how to talk to a customer when a customer is being declined the use of one of Walmart's services because of Walmart's policy. The entire situation could have been handled more competent. Either one of them could have relayed Walmart's policy in a more diplomatic manner.

They could have said something to the effect I very much would like to allow you to make copies But . . . . or if either one of the salesreps had stated or provide me with a handout stating it is Walmart's policy to not allow copies to be made of ANY professional photos NO MATTER WHAT THE AGE OF THE PICTURE. Instead I was treated like a criminal. Not every professional picture is under a copyright.

This is my second complaint about the same store. I told myself I wouldn't go back, but after 2 months I did. I went to this Walmart store to use the Kodak Picture Maker to make some copies of my childrens holiday pictures. As I was finishing up I was rudely approached by the manager in the photo department. He swiped the photos from my hands and slammed his hand on top of the photo machine and scolded me. He told me that I was NOT to purchase these photos and that he was going to shread the photos that I did make.

I asked him what in the world was going on. He said that I wasn't allowed to make copies because they looked like copyrighted material. I explained to him that I hired my sister-in-law, a professional photographer to take pictures at my home and that I had the negatives and rights to them. I told him to give me back my photos and give me a release form to sign and he got really close and whispered in my ear-- He said, I can have you thrown out of here. I told him to get away from me.

Right then another woman came up to him and asked him for assistance. I started packing up my photos when he turned around and shouted at me and told me that he was going to throw me out of HIS store. Luckily by this time my husband had showed up and asked him what the deal was. He told my husband that I had called him a name? I was extremely upset because he purposly said this loud enough in front of a crowd of people to try to make me look bad. I in a loud voice let him know that that was NOT true and that he threatened to throw me out of the store.

I then asked to speak with a manger. He let me know that HE was a manager (I already knew this). I then asked him to speak with the store manager and he refused. I firmly let him know that if he didn't call the manager I would do find her myself. He asked me why and I let him know that he was not handling the situation in an adult manner (he seemed VERY young, late teens possibly early 20's). Another worker in the store came back to let me know that the manager would not be in for another hour.

None

I attempted to take advantage of the new Walmart online photo services. I uploaded some digital picutres of my daughter I intended to share with relatives at Christmas. I edited the items using their software and sent them to one hour processing at my local store. A couple hours later I went to the store to pick up the pictures. The photo center refused to give them to me. The man told me they looked like professional work and I had to produce the photographer's release in order to get them.

I explained they were personal photos and there was no professional photographer to get a release from. They told me without the release, I couldn't have them. Next I went to customer service to see what they could do about this. They got an assistant manager who still would not give me the photos and when I asked how to get my money back (since this was paid for on line) did not do anything to give me satisfaction. For the first time in my life , I left a store calling them crooks to their faces. I certainly do not appreciate being called a thief by the employees. No one else was asked to produce such a document in order to get their pictures while I was there.

I am attempting to get my order cancelled through the company website so I will not be charged.

On November 5, 2004 I took three digital photo files to Wal-Marts photo dept. to have pictures printed. These photos were taken with my Minolta Dimage 7hi camera. I am a "hobby photographer" so I try different things, like playing with different light settings and backdrops to see if I can produce some quality photos. I think that I have a long way to go, but with some of the problems I run into with photo labs you would think otherwise!

Anyway back to my problem with Wal-Mart. I entered all the required data plus my photo files into their lab computer, then I was prompted by the computer to select either agree or disagree button after reading through their policy which included copyright protection instructions. So I naturally picked agree because they were my pictures. Then I went back an hour later to receive the harshest treatment and humiliation from Wal-Mart employees.

First their clerk accused me of copying professional photos, their dept. manager refused to give me my pictures, and then their assistant store manager kicked me out of the store. I'm so frustrated I think that maybe knitting might be a better hobby for me! The reason for deciding to take pictures to Wal-Mart for printing is because of their cheap prices and fairly good quality.

This is not the first time that I have had this type of problem with Wal-Mart. I have told Wal-Mart managers that they need to develop a more gentle approach in customer relations and to fix the confusion with their photo copyright policy but they refuse to listen.