Vitamin Shoppe

I went in to buy 1 specific item that was advertised in Muscle and Fitness magazine and ran it on computer. It was advertised as being on sale at Vitamin Shoppe stores. The product is made by Universal and called Cuts. The original price was $59.50 on sale at $28.79. They did not have it in store and I got a clerk to run it on computer and she said it was not there. I'm confused as it is being advertised and it's on my computer. Thanks.

I ordered from them over a month ago. This shipment was performed in 3 parts. One part didn't make it to me as it was damaged. The re-order was done to replace this part. This shipment was damaged and none of the order was delivered to my address. I asked customer service reps to just issue me a credit or refund and I would just buy the item at their local retailer. I was told that a refund would be processed that day. I then went and purchased the item directly from one of their local stores and waited patiently for the refund. It never arrived. I contacted their customer service people again and had to explain this story a total of 5 times before a gentleman said I would get a refund processed immediately. That was yesterday. I still got no refund in my account.

I contacted customer service again. I refused to explain yet again what happened, because they don't take proper notes on orders. And I demanded to speak to accounts receivable. She refused and said she would review the notes. I sat on hold for over 15 minutes until I decided to contact their corporate offices. Every time I asked to speak to a manager or legal department or someone live about the problem, I was directed to a voicemail. Finally about 20 minutes after the initial call with Teresa, she called me back to tell me that she spoke to corporate and a refund was being issued today.

I'm not going to hold my breath. I was promised this multiple times already. I'm now filing complaints with the NJ Attorney General's office and the FTC, as their company is basically defrauding me by taking money and not delivering the promised goods. I am majorly displeased with this company. And when their direct competitor GNC is so easily accessible, I'm hard-pressed to find a reason not to take my business there. Their company's lack of customer service, ability to package a shipment to protect against damage, and overall fraudulent financial procedures are next of kin to criminal

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In response to your email, our records indicate that item CL-1546 is on backorder until approximately 04/25/10. However, please be advised that this date is not guaranteed and is subject to change. Once the item becomes available, it will ship out and should arrive within 3-6 business days

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They will not give me the next level manager's contact information or name, so tomorrow, I am going to place a call.

They are giving me a total run-around, so sending a complaint directly to their business development (sales) vp should get their friggin attention!!!

I, Carol went to return the thyroid support due to my husband had a side effect taking it. My ATM card was a different number than my husbands but the same bank acc. I was told it may not do the transfer cause my card number was different. I was told I could try and see. I swiped my card and had to enter the pin. He told me it didn't go thru. I saw on the ATM pad the amount of $14.98. I said their is $14.98 showing on the pad. He said again it didn't go thru try again. I did the same thing the second time and again $14;98 came up. I thought it had credited my acc. He said no that my husband would have to come in with his card.

My husband went back on 10-31-09 to do the return. My husband had to swipe his card twice and enter his pin once cause he said it didn't go thru. He also had to sign his name to the ATM pad one time and once on a receipt. He left and that afternoon he was online checking his banking and found the Vitamin shoppe had done a debit on my card of $66.90. I did not purchase anything I was trying to return the supplement. We both went back to the store ask for the manager, to our surprise it was the man who did our transactions.

We informed them they did not credit our acc. but did a debit of $66,90 when we didn't purchase anything. He said it was the corporate office that did it and he would have to get a hold of them. Of course being a Saturday they were closed. Well I knew there headquarters had nothing to do with my bank in Calif. He took my name and phone number and called me Monday Nov. 2nd 09 and asked if the bank removed the $66.90 from my acc. I said no and my bank on Sat told us to destroy our ATM cards and we would be issued new ones in 10 days plus we were charged $10.00 overdraft cause of what they did. We never have overdrafts. Also the amount of $21.66 did not go back as credit on our acc.. The manager called me the second time on 11-2-09 to give me a phone number at their corporate office. I had already contacted them with my complaint. I also made a report with the bank. Now they owe us $66,90+21.66+10.00=$98.56

I ordered three products on 2/8/2007. My credit card was charged on the same day, but to date, I have only received two of the three items. I am still waiting for the Vegan Rice Protein Vanilla

After taking a Creatine supplement named, "Crea-Glu Tech", I noticed a wieght gain. This prompted me to take a closer look at the "Supplement Facts" information on the label.

It states a calorie count of 125 from: Carbohydrates = 16 grams, Protein = 2 grams.

This adds up to 72 calories only. Where are the other calories coming from? The fat content is listed as 0. E-mails to the company merely brushed me off telling me that they would get back to me.