Victoria's Secret

I buy from Victoria's Secret for my company since I saw that if I register with a USA address, I can add a business name. I currently live overseas, so I registered as a company overseas. Not selling to businesses overseas but selling in USA is biased. One of my orders was cancelled without asking me and I was told that I cannot buy from them anymore. This attitude is more like for a small company, but not from Limited Brands' Victoria's Secret. I want to know if I can sue them for refusing to sell? If they don't want to sell, they might as well close their website.

I ordered 2 bathing suits, and a top, which cost $156.94. When you spend $125, you're supposed to get a free bag. I received my package all excited. I opened it up to see a huge disappointment! This is the second time this has happened, when I ordered from the catalog! I opened it to my first bathing suit, and two were okay, but they sent me my second choice bottom. Don't send a mix matching bathing suit. Send either the first choice completely, or second choice completely. I opened my next bathing suit, which I thought they got right, but no, it was 2 tops! The top was okay, but not $50 worth at all, and now amongst my disgust, I realize there Is no free bag! How hard is your job to read a paper, and match things, and the people on the phone did not even care at all. They're like, "oh we'll get it shipped to you". Shipped to me ,my **. I will never order from them again, and believe I will be sharing my story with many women.

It's so nice to read that other women don't agree with the VS commercials. I too would like to suggest that I'm 5'4", 115 lbs., and struggle every single day to feel pretty like those girls. The thing is, I'm gorgeous too. It still sucks when you're with your boyfriend, and they come on, and he stares. I'm not married, and I'm glad. With such lack of respect in society from women and these kind of companies, what's the point? It makes me feel horrible about myself. I'd also like to add that I'm only 20 years old. There are only a few women born with unnaturally long, lean, beautiful legs, and trying so hard to make myself look like that, so I can strive to be sexually attractive to a male, is killing me! I'm tired of it. Take those girls off TV. You're products are amazing, and sex is a natural thing, so why can't you sell products from just being an overall good company, instead of making your clients feel like we shouldn't eat, and we should just starve ourselves!

I bought a bra on Oct 1st which cost me $58.00 and the metal part that holds the strap in place broke so now I can't even use my bra. I'm very disappointed because when I went to take it back. The store in National City California mall Plaza Bonita and they would not take it. I had my original receipt and still they wouldn't. The staff was rude and made me feel like I was a homeless person asking for a favor. I don't think I will ever go back in the future and I will let my friends and family know about this experience.

I have purchase your VS Brillant Lip Shine Mischal several times. The problem is that after about 2-3 weeks, there is a horrible stench, and have to wipe the tip with a bacteria whip. I did bring it back, and got another, but it is doing the same thing. The thing is, I love the way it goes on. It is not sticky, and the colors are magnificent, but I am concerned why it has that smell. Please let me know if you have had anyone else complain, and what I can do to get my money back on the two I still have.

I ordered five bras (size 32 DD). The band measured 24 inches. 24 inches! What kind of nonsense is that? I will be returning them.

I went to the Victoria's secret in Woodbridge Center Mall to pick up an item I had called earlier to put on hold. So the only thing I needed to do, was to pick up the item at the register and try it on. As I went to register and asked the girl who was at the time processing a purchase for a customer, told me rudely to wait in the line (while I had nothing to purchase) to pick up my item. I waited for another girl at the register taht ended up giving me the item that I had put on hold.

Once I got to the dressing room, there was no one there to assist me. As I waited patiently, someone finally came to let me use the dressing room. As I finished trying on the item which I was happy with, I went back to the register to purchase it. I again, had to wait for an employee to ring my order up! I waited there as the employee's were unpacking shipments behind the counter.

It was ridiculous to after all the waiting, to have to wait again to actually purchase the item. Finally, after the employee put away off the the shipped items she came and rang me up. The Costumer Service was the worst that I have ever experienced at the Victoria's Secret store in Woodbridge center mall. The management team should be aware of this issue, because they are lacking major customer service skills! I will not return to purchase anything from that location! Very not pleased with their services.

I am disgusted with the VS commercials! Practically porn! My kids were watching a family show then the ** commercial came on! I was with my husband watching TV, then he started ignoring me because he was practically hypnotized by those VS models! Those commercials had gone too far, making all women feel ashamed of their bodies and men not being interested in their wives. I'm in shape and I feel horrible. I can imagine a lady with weight issues really feeling disgusted.

My teenage daughter watched it and thought it was normal. Now, she's depressed because she doesn't have a waist! This is a christian home and we do not want porn on our TV. Our husbands don't need to see this while the family is there. They will all watch him to see him staring, making mom feel awful and sad! Stop the Victoria Secret commercials now!

I am a twenty-year-old female. I am above middle class. I am 5 ft 4 inches tall and weighing 105 lbs. I have a lovely figure and face. So before anyone reads this, I want to make it very clear that I do not suffer from image or emotional issues because of my body. This hatred for the company has come from their own marketing campaigns that have come about this year. I have shopped VS for years, as a matter of fact every girl I know has. Then this year, these commercials started coming on television, not only after a certain time or on certain channels. I am watching ABC holiday shows while nearly nude women caress themselves asking men to, "kiss me, love me, and want me", "there is no other woman like me".

What is VS trying to sell here? Model women. Their flat out are brainwashing men with sex propaganda. It is disgusting and offensive. I thought I was the only one that felt that way so I polled my friends on my Facebook. Out of 200 female friends, 65% of them who are in the range from 17-35, agreed that the commercials were offensive and inappropriate. Many of them commented at the end stating they have lost interest in supporting the company. Victoria's Secret will lose its market trying to sell women as sexual objects instead of encouraging average women to feel sexy. There has never been a campaign to make women feel more uncomfortable sitting in their living rooms with their families and loved ones. Even I was home alone, I changed the channel because it makes me so uncomfortable and angry. If the words Victoria's Secret' were not listed in the commercial, it would appear as a commercial soliciting sex. They are not playboy commercials or a hustler commercial. Why is this okay? I would personally like to see this taken to the FCC.

I am increasingly offended by Victoria Secret's commercials due to their blatantly & highly sexually suggestive, verbal and visual content. Yes, I am a woman not targeted by their products because I'm middle aged and according to them, 'Past it', in terms of being able to look anything like sexually attractive in lingerie. Yes i feel fat (even though I'm a size 7) and inadequate compared to these models. I would never set foot into a Victoria Secret shop purely for this reason. Think of all the sales they are losing because of this lack of insight by the people who market their products. I suggest that if they want to increase their sales, they advertise some of their products on older, slightly plumper women (Like Dove did) and I'm sure they would get a better response.

I'm certainly not past it in wanting to look nice for my husband, but when I'm bombarded by these commercials night after night, I end up feeling unattractive and very angry. I expect there are women of all ages and sizes who feel offended and upset at these commercials. It's not just Victoria Secret either. Hair product commercials are not much better either, targeting young women with waist length thick hair. Get real for gods sake!!! It's such a small % of women you companies target, I'm surprised you make as much money as you do.

My suggestion is if these companies don't want to change -- start making commercials with gorgeous young male models advertising tight sexy boxers strutting their stuff in front of the camera, give the women some eye candy every 10 mins. every evening -- then see how the male population feel. They do it in Italy and treat this kind of advertising 50-50. Maybe then men would realize how demeaning and sexist this kind of advertising is.

They have extremely inappropriate commercials on public TV. I have to change the channel, every time Victoria's Secret commercial comes on, because my children are in the room, and they even think it's disgusting, saying things like "ewww". Keep those commercials off of public TV please. Also, is this how media portray women? Just good for pleasure? Think again!

Victoria's Secret is a great company and liberating for the sexuality of women. This site is set to discourage women and no transgender sexual would even take a look at it because they are at ease with their sexuality. This really is a misleading site. Just look at all of the lawyer ads posted all over it. It doesn't take much to see and realize this discrimination that is going on here. I am an artist and all of our lives we have seen the beauty of the spirit that emanates within all forms. I only wish that everyone could experience this and I do believe that if they can reach heaven as they can on earth, they will. Because of the light refracted in darkness, there is the spectrum of all light forms of color. That is why there are rays of light and halos.

I am very disgusted by the VS commercials. During shows I like to watch on local TV and your commercials come on, I always change the channel. Your advertising is not appropriate in any way at all for local TV. It is disgusting! I liked your merchandise but I will never buy from you again and I strongly suggest nobody else buy from you either. Keep your commercials appropriate or don't air them on the standard channels! It's disgusting!

Unfortunately, I really don't have anything nice to say about Victoria's Secret. I am especially upset with your T.V. commercials that are on during times when children are watching T.V. It is a shame that you folks think that looking sexy is so important. I'm not certain how many of your employees have children, but I would be embarrassed to tell them I work for a company that's main concern is to sell sex, so that you can sell merchandise. I am shocked at what you are allowed (legally) to display (use) women the way you do in your ads and commercials. You know that our country worries so much about $$$, maybe we should look at our morals and what we as a country are teaching our children, when we sell and display women the way you folks do. God bless America.

My husband purchased a Rapture set, that came with perfume and lotion. I used the lotion the other day, 12/4/11. Since I used the lotion on my skin, I have been to the ER, and an allergy specialist. I have been in severe pain, and have swelling of my hands, lips, and face. I am having to give myself shots of Epi pen to help me relieve the swelling. I have never had any allergic reaction to anything in my whole 35 years of living. I thought I was going to die this week after using this product. I have A+ credit, and my bills are piling up. I shop at Victoria Secret all the time. I have spent thousands in this store, and have no other complaints. I want anyone else out there to know that this may be possible for someone else. It may even cause death next time.

I hate Victoria's Secret! My mother-in-law sent me some apparel from VS for my birthday. I sent them back for exchange. I neatly typed my new merchandise on MSWord to send with their receipt. They actually credited back my gift givers credit card instead. So I get no gift this year or call my gift giver to explain what happened which will just hurt her feelings. I received no apologies from VS, no compensation for their **-up. I wrote them to cancel my account and delete me from their mailing list. I doubt they will do it or even respond.

I've had this Victoria Secret card for awhile now, and I've only used it twice. The first time I used this card because they said "great deals", "coupons", "free stuff", when you use this card. I had to learn the hard way, what a scam this credit card company is! Back in February 2011, I got a late fee of $25 bucks, finance fee, racking up the bill to 100 and something dollars. Claiming they sent the bill via e- mail, which is not true! That my spam must have deleted it, not true. I got all my bill statements through my e- mail, and it's funny how I get all my statements, but not theirs! They said they would fix this. So, they removed the 1 time late fee, and finance charge. I was happy.

I'm a loyal Victoria Secret who spend over $1,000 dollars on V.S. every year. I usually use my MasterCard not the V.S. angel card. So, I used it again, in September 2011 for the 2nd time, and again, no e bill statement from them, and this time they won't remove the late fee of $25.00 or the $3.50 finance fee because they only remove once a year. And, they claim my e mail must have deleted it, the same excuse they used back in February. Which is a lie! I spend over thousands of dollars a year with a company. A company that makes billions a year. And, they lie, rip off loyal customers. It's wrong!

I'd give them zero rating, although zero is not an available choice. Overall poor. They lost my check to a $25.00 credit card charge payment. I paid the bill at the store after being notified of the store not receiving my check. Six months later, they continue to call me at least 4-5 times a day, every day, telling me to pay. I spoke with two credit managers who told me they would take care of this issue and it still has not been resolved. I don't know why they call when they don't act upon what they promised they would do.

Victoria's Secret has cheapened and actually shrunk their basic thigh high panties. I've purchased their panties for the past 8 years or so and through those years they have actually shrunk the same size. I've used XL for all those years, and after my last shipment, I measured the crotch and it has actually been decreased 1/2", which means that it is riding higher in the buttocks area. The fit is not the same. This, obviously, will be the last year that I will purchase from them, but to not say that they have actually changed the cutting pattern is wrong. The fabric content and even the elastic bands have changed, but to make the same size smaller is wrong.

I have been a longtime customer of VS and have been getting coupons periodically from VS. I have spent thousands of dollars on the stores in my area on veracious items.

Recently, I noticed that my sister-in-law is getting better coupons than me and she barely spends money at the store. I wanted to let you know that it isn't fair for someone who barely shops at store to get better coupons. I count on my coupons or free items so I can go back to the store and use them up.

Since I have noticed that people who don't spend much money there get better coupons, I have decided to switch over to one of your competitors and will be shopping online with them. This matter does upset me deeply and today is the last day that I shop at the store! I also have a VIP card that I will be closing out. If you would like to keep me as your customer, please let me know what you can do for me.

As I was paying at the cashier, they offered a membership card for savings. Just like all the victims, I agreed to it not understanding that I was offered a credit card account. I was young at the time and I thought that the information they asked of me were required to open a "membership" and not a credit card. I really think that their way of opening accounts is a trick and is very deceiving.

I hope the word gets out and people become aware of their slick, inhumane way of making business.

At Chinook Shopping Centre in Calgary, Alberta, Victoria Secret has a large picture display on the outside of the building to advertise their store. I am writing to complain that I find it offensive and vulgar. The advertisement is very publicly displayed and lacks taste with scantily clad women in bras and panties in sexualized poses. It is advertised in a way that is not family, child, or woman-friendly and has affected my willingness to go to this mall even though previously, I would regularly go there for movies, shopping, food court, etc. I strongly believe that this advertisement is inappropriate and be taken off on the face of the building. I have intentions to continue to pursue this and would appreciate a response.

There was a protest in this neighborhood by mothers and all women who asked them to stop the pornographic content in their larger than life billboard ads that regularly feature women in sexually aggressive statements. We won and VS had to tame down their presentation. However, since that protest, they have added more and more sexually sleazy images of models to see if anyone will protest. When I spoke to the manager, she did nothing, saying, "You have to talk to the Executive Branch."

I told her I asked 50 women walking by if they were offended by their content in windows and they said of course! It's pornographic and we hate it and hope they would respect and listen to us, but nothing happened. They never stopped. In fact, they have made more and more vulgar windows. We are sick of this visual assault in this family neighborhood. I went on to tell her, "You are the manager. Can you please represent us to the Executives?" She said, "I can't do anything." I said, "We'll have to form another protest to get you to show us the respect we want for family values."

Victoria Secret is a pornographic industry, selling porn images of women like it's okay and acceptable to women who want family-safe content not vulgar ** images of women with implants pushed up to their neck by a Victoria Secret bra. All ads are racist, sexist, and demeaning to the models that are paid so well for it. No one is over 22. Most women are resigned that they cannot get them to change their approach and cover up the windows to mannequins and normal decent coverage, not this porn and porn standard of sleaze.

On December 2nd, 2010 I went to Victoria Secret to Christmas shop for my daughter who is in grad school. I had plenty of Secret Gift coupons to use and planned on getting my free tank top as well. I looked at some things online before going to the store and I asked the sales clerk at the store in Waterford Connecticut why they had extremely limited extra large sizes and not a one in cute sleep bottoms.

I was told that Victoria's Secret didn't want to be stuck with the inventory. I was told by the clerk that I could order extra large online. So I proceeded to explain how I like to see items up close and personal before purchasing the item. Also, I explained to her that many young women today are curvy and not built like 12 year-old boys. The sales clerk shrugged her shoulder when I said the store was discriminating against curvy young women.

I feel if they don't want to carry all sizes in their stores, they shouldn't have the items online either! All women want to try things on! That is the fun of it. So I am boycotting Victoria's Secret. By the way, I have been a size 5 for all of my adult life and I have been a customer for 17 years!

A young woman stayed with me for a week. She gave my address to J. Crew which gave her name and my address to Victoria's Secret. I just received a pornographic catalog in the mail. I have small children in my house. It is unacceptable that the US Postal Service should deliver pornography just because it is a business.

The catalog has no cover and is easily flipped open to show partially-clad women in explicitly sexual poses! The US Postal Service supposedly does not deliver child pornographic materials, but is willing to deliver materials which any young man could easily masturbate with or contaminate his mind with - not to mention what ideas young girls will get from such materials about how they must dress and act to be sexy. It is a disgusting material, and I am not a prude. These materials portray young women as prostitutes!

I signed up for a Victoria Secret Angel card after being bum rushed several times during my shopping trip by an associate to sign up for the card. To make my shopping experience more pleasant (and get them off of my back), I agreed. Upon receiving my Angel Card in the mail, I gave them a call to make sure it was activated, double checked the credit limit and things of that nature. Everything was fine until the young man on the phone offered me a "free" trial offer for identity theft protection to which, I declined five times! I didn't want to be rude and hang up in his face, so I told him it was okay because it was a free 30-day trial offer and I would receive a gift card for trying it even if I cancel before the 30 days were up. I placed the cancellation date in my phone's scheduler and canceled on the set date.

A month later, my account was billed for identify theft protection. Surprise, surprise. They had no record of me ever canceling. Now, I have to go through a bunch of emails back and forth to the identity theft company and this situation remains unresolved.

I signed up for a VS Angel card/credit card, after being lured by discounts and coupons exclusive to members. After 2 months, I noticed an unusual charge of $14.99 from an Identity Protection company. I called the number saying I never signed up for it and requested a courtesy credit because of this. The phone rep was respectful and sympathetic about my situation and even mentioned that they have gotten a lot of complaints about it. I will be credited back the amount but it won't be until 1-2 billing cycles.

I called VS Angel credit card customer service hotline next, explaining my situation. The phone rep was respectful but insisted that upon activating the credit card was the time I was told about signing up for this identity protection trial offer. I told him that I was never informed about this (otherwise I would have declined, and I am not the first who complained about not being informed before signing us up) and if they could help me by not charging me an interest until my account is credited.

He would not grant me the request saying he can't do that because the policy states blah, blah... I just ended the call and decided to cancel the credit card account. Under no circumstances am I allowing a company to sign me up for any trial offers without being given the chance to review the service or decline. I am very sure that if I was told about the offer I would promptly decline it.

Beware of angel card sales pitch! They performed an authorized credit check on me and put me at risk for identity theft!

I visited this store to buy some underwear as I am from a city in Canada where they do not have Victoria's Secret yet. When I went to purchase my items, the girl at the register started in on the sales pitch for the Victoria's Secret Angels "Rewards" Card. At no point in the pitch did she mention it was a credit card, and so I thought, why not, I would like to get free panties every month as I visit the US often enough. When she asked for my Social Insurance number, I hesitated, asking why they needed that information. She proceeded to tell me it was for Head Office use only and it was required to prove my identity, etc. I thought this was odd but being young and naive, I gave it to her (I know this was a mistake), and she proceeded to go through the process of collecting my information for the supposed rewards card. She then handed me the phone where someone from the World Financial Network National Bank asked me to give my estimated monthly income to her. At this point I was extremely concerned and asked her why they needed this information. She said it was for statistical purposes. I felt extremely pressured by the sales person and so I gave in, and immediately after the whole scenario occurred, I researched this card and found out it was a credit card.

They performed an authorized credit check on me! Now, I am not am complete idiot and know that this can affect my credit rating so I immediately contacted Victoria's Secret Customer Service to discuss the issue. First of all, because I am under the age of 21, it was illegal for her to submit a credit card application that was not "in writing", and it was obviously illegal for them to perform a credit check on me without my knowledge. It took me a while to get through customer service, but I did finally manage to talk to a real person, who apologized and helped me sort this out. I am still going to have to wait for the application results to come in the mail so I can either cancel the account if it was approved or have them remove the credit inquiry from my credit report if I am denied.

I am extremely angry with what happened as I was taken advantage of and put in a situation where I could (and still can be) subject to identity theft. Additionally, the girl at the desk asked me for my credit card prior to payment while collecting information for the Angel Card and she scanned it to get my information. This is extremely risky and puts me at risk for identity theft. She did not tell me she was scanning my card for information as I had to scan it myself after to make the payment! This is a company with horrible morals who will do anything to sell you something. I will never shop here again.

This credit card company is a scam. They charge you to pay your bill so it is the only bill I don't pay online. Mailed the bill early but evidently lost in mail. Paid bill again at store but still receiving statements showing bill unpaid. Warning to everyone: Do not get VS credit card! I have wasted days trying to take care of this and since it is still showing unpaid, its not over yet.

Shopped in this store on July 26th, bought 11 items for my daughter's birthday. Had great service. As usual, the girls were very helpful and polite, the kind of service I expect when I shop there, (which I do quite often). I appreciated their help in coupon redemption and selecting items for my daughter. Last night, I returned to VS because one of the security tags was left on an item that my daughter tried to wear. We went to the mall to have the the tag removed. Carried a VS bag with the item and luckily still had the receipt.

The salesgirl at the counter was snippy and just plain rude! Never did she say sorry for the oversight of the tag and that we had to make a special trip to have it removed. We had the RUCH panty coupon which we planned to redeem after we shopped some more. I asked about the panty offered and she said "we are all out of those" in a snippy tone after she grunted and groaned asked for proof that I bought the item with the tag on it! Gave her the receipt, snatched it out of my hands studied it, took the tag off and stuffed the item back in my bag.

I was livid at her attitude and did not shop for anything at that time. I just had to leave. She was so rude and disrespectful in her words and gestures! I have never been treated that way in any of your stores. I shop at EastChase, Birmingham and Atlanta VSs. I thought you needed to be aware of the behavior of one of your girls and the lack of customer service in your EastDale store in Montgomery, AL. I am an Angel Card holder. I appreciate the many special promotions and emails I receive from VS and have always been pleased with your products and service. I will continue to shop with you but will not deal with that rude and snippy girl again!

I was asked to purchase ID protection, and shared with the lady I spoke with that being on a fixed income, I could not afford this. She said if I didn't like it, I could send it back and nothing would be charged. After cutting the card in two and sending bill back, I continued to be charged for this ID protection. I have not made any purchases on this account, but still am being billed. The bill is up to $70 with a threat of more late charges if I do not pay my account. I did not buy any merchandise and do not feel I should pay for something I didn't buy or did not want!

For my 51st birthday this year, my daughters got me two gift cards for my birthday to get bras.

I have actually never owned a good bra, as all mine were bought from Walmart or Kmart, so this was a real treat for me. Well, I got two bras - a black one and beige one, they were $40 a piece. I can't tell you the name because as soon as I put them on, it felt like either the hook was digging in my skin or the tag was scratching my skin so I removed the tags, well it turns out that it's the stitching where the bra itself meets the piece where the hooks are.

I can't wear them unless I stuff a piece of paper towel under that part of the strap. Yesterday, while out shopping, I ran into a friend and the paper fell out from under my bra and shirt. It was so embarrassing and I deserve compensation.

I was tricked into a card. I did not realize was a credit card. I used the card randomly and always tried to pay full before it was due. Sometimes impossible, because they were suppose to bill me and they never sent a bill, gave no due date for payment, nothing, and claiming I asked them to send it to me via email. Not true. I made calls frequently to ask for bills and to tell them I did not ask for the email billing. They told me each time, it was changed back to paper billing and I would from there on out receive paper bills. Not true. Then, they charged me exorbitant fees for not paying the bill on time that I could not get them to send me a bill for. There was never a bill sent to my email either and they told me it was my fault. I checked it wrong, my computer put it in the spam folder, etc. All not true.

How can a company refuse to send a bill for what you owe and, when it is due, and then charge you a late fee? The last bill wss for $57.22 and they charged a $20.00 late fee, $1.30 for something else and wanted another $10.00 to take a payment to close the account. This is not the first time this has happened. The card is shredded. I have excellent credit and cannot afford to deal with this sham company. Are there any class action suits currently filed? If not, there should be.

I asked for a certain size on an article of clothing and they gave me the wrong one. I didn't have my glasses on and I took the tags off and it was the wrong one. I purchased it and went back to tell the Mgr Katie and she just gave me a sorry and I had to purchase another one. She took no responsibility for her representatives' mistake at my cost. I'm boycotting them.

This credit card has a due date on the statement and an online account management option. I use the online option, but this month, when I got on to pay my bill due date of 7-7-10 on 7-6-10, the only way I could pay by the due date was to pay a $10.00 fee for same day processing even though it was 7-6-10. How in the world can this issuer get away with this? I find it incredibly difficult to try to figure out how to know when the payment is due when date on the statement is not what you have to follow. There is also no way to pick a due date and schedule a payment date like all my other credit cards. I am cancelling this card, but I do think this is possibly illegal behavior.

I went to the dressing room to try on some bras and swimsuits. While trying on one of the swimsuits, I pulled it down to adjust the side ties on it. When I did so, I realized that the swimsuit contained bodily fluids on it. The fluid was still damp and transferred onto the cotton thongs that I had on. I yelled at the dressing room attendant and told the cashier that I needed the corporate phone number. (I did purchase 2 bras and a pair of pants that I tried on before the swimsuit. I was in a hurry and did not have time to go to another store to try to find a similar style bra in my size, which is difficult to find.) The cashier was rude but did give me the phone number. The corporate person was pleasant but told me that I needed to speak to their claims department. The claims representative, Deanna Williams, said that they are an independent third party that is hired by Victoria's Secret; however she clearly was extremely biased in Victoria's Secret's favor.

She told me that Victoria's Secret ALWAYS checks every swimsuit and that they have never recieved a complaint like this so it is highly unlikely that this happened. She also stated that the dressing room attendant gave a different story and said that the fluid was so fresh that it was like it had just happened and that she found the swimsuit liner balled up "some where else." The claims person continued on to say that swimsuits dry quickly and that the fluid from another person would "have to be" dry before I would have tried the swim suit on. I told her to check the security cameras in the store at the time that I visited to see if the swimsuit was checked before I tried it on and to see how long I was in the fitting room and where the swimsuit went, etc, etc. She she that the burden of proof is on me to prove anything and that she will only say that she has conflicting stories and "facts" that say that every swimsuit is always checked by the store staff.

I told her that I am very concerned about my health because of this incident and am going to see a doctor to be certain that I did not contract anything from the swimsuit. She told me that it would be nearly impossible for me to contract anything and that "it is common knowledge for women to try bathing suits on that have liners" and that if she saw a swimsuit without a liner that she would not try it on. She also said that I should have worn "better" underwear that would have given me better coverage. She said that she would do nothing further and that if I want to continue to persue anything against Victoria's Secret to get an attorney and that the attorney should then be in contact with them, but that since the burden of proof is on me, I do not have any proof to prove my case any way. She then told me that she had to have my date of birth. After asking her why, she said that she just had to and that it was a government regulation to get the birth date of anyone filing a claim against a company. (She also told me earlier in the conversation that I needed to speak to her "like an adult" otherwise she would not talk to me. This was because I was very upset and disgusted and became furious when she was insisting that the bathing suit was checked and that the attendant had found the liner elsewhere.)

For the record, I am a college educated adult, not a child. She then told me that she had to have my social security number. I again questioned her about this and told her that I could not understand why it is a government regulation for me to give her my social security number. She ended up saying that she did not actually have to have if I refuse to give it to her. She also told me that if I did decide to seek an attorney and move forward with a lawsuit, that it would be highly invasive toward me and that I would not like that. She asked if I was married and said that Victoria's Secret would look at my whole medical record and determine whether I have a past history or do things that I could contract a disease from instead of their swimsuit. I told her that although I am not married, I have been in a six year monogamous relationship and a three year monogamous relationship prior and that nothing in my medical record would be embarrassing or indicate risky behaviors. She made a quiet grunt, then said that Victoria's Secret would test the swimsuit to see how long it takes to dry and that wouldn't I say that I had to have been in the dressing room at least 15 minutes, a half hour, or more? I told her that I was not timing myself and did not know how long I was in the dressing room, but that surely the store's security cameras would reveal this as well.

She also argued with me when I told her that I called my doctor immediately after leaving the store but the receptionist told me that I would have to wait to make an appointment because if I contracted something that day, it would not show up in any test that they could conduct. The claims representative told me that this was not true and that anytime something like this happens, you should always go to the doctor right away no matter what. She then admitted that she is not a doctor, but said that what the receptionist told me makes no sense because the doctor would be able to know. She then said how invasive it is for doctors to find out whether I contracted something or not. (At this point she was apparently still under the impression that I was young and unaware of how a woman gets tested for diseases.)

i just opened up and angels card and it was my first time in the store and i purchased a pair of pants and there was no tag on them and the girl was so busy she didnt mark it on the recieot which is fine because i was not planning on returning them until i got home and tried them on and did not like them. i went back to the store and another girl helped me and told me that they wouldnt sell something without a tag and she wouldnt take the return back and i told her there was no tag on them when i bought them and again she told me they wouldnt do that so she found the girl who originally helped me and she told her that she was too busy and forgot to retag the item.

so she started the return with attitude because she was wrong and she was abrupt with asking for my i.d. and angels card and never said anything when the transaction was done when i said thank you she just handed me my reciept and walked away. i also work retail and know how it is when there are cronic returners and people doing shady things but it was my second time in the store and i just opened up an angels card and she had no right to treat and embarass me like she did.

im mad about what happened and almost scared to go back into the store just incase i ever have an issue like this again. there are lots of girls who work there that were very nice to me but this particular girl really mad me mad acting the was she did.

I had a free panty cpn with 6-14-2010 expiration date. I was there at 6:45pm last night on 6-14/2010 and there was a hand written note on the store front door saying they decided to close at 6pm to prepare for an event starting the next day. Several girls were sitting on the floor near the door so i asked if I could use the cpn the next day as they were closed and 2-3 of them rudely explained to me that they were closed and that I should have known that from flyers they sent out and they would not honor my cpn the following day. One gal said you should have gotten in here before 6pm and would not let me explain that I had made a special trip to the mall for the panties. The last 2 times I got this card i bought the 5 for $25 and had planned to do this again. They were unapropriatly rude and I very much hate to do business there again.

I would respond I would like to pay the $10 minimum payment and the $10 same day fee. They would say how much would you like to pay. I would write the same thing, I do I tell you $20 and thats my payment and the charge together? So after that I tried to reach a live person on the phone, I went through every dang menu option for about 20 minutes before I finally got an option for a live person! They were closed by this point however. So I tried called my local store, I was basically told, wow thats frustrating but I can't help, you will probably get a late fee!

How am I supposed to pay my bill without a late fee? Seems to me like this whole system is setup to charge extra fees and make it impossible for someone trying to avoid a late fee hours of frustrating loops. The next day I tried the phone again and closed my account payed off the balance with a $10 charge and was told I wouldn't be charged a late fee. I'll believe that when I see it. This is bad business, I have never had these sorts of problems and there is no one to direct my complaint to on top of that! When I asked I was told that I wasn't going unheard, but really?

This is a scam, a flat out scam that no one is paying attention to, like I said before I have lots of online accounts, even local companies and I can go online anytime of the day or night and pay my bill without a same day charge or a complete run around. This is a loop hole that this company is using to make more money! Someone needs to do something about this, I can't even imaging how much they make each day with this fake $10 fee to do a same day transfer. If it cost an extra $10 to do a same day transfer every company would be doing it. Lets put some laws and regulations in front of these people so they can stop being greedy money hungry corporate snakes. I don't normally care about this but this is not the first time I have had to deal with this stupid late fee/charge for same day payment with this card.

The Customer Service is bad. I have been in the customer service area for over 8 years and Victoria Secrets need to train there people. They are rude, blunt and when you ask to them to repeat something due to their low unhappy voice they become annoyed. They did not provide me with the conformation number, I had to ask before he hung up. The $10 charge to pay over the phone is ridiculous. Every time I have called they are rude, short and sound very unhappy.

I worked with a very large company who trained their employees for 4 weeks and they had "secret callers" from the owners family members and frieds. I am sure after a few calls Victoria Secret will be very unhappy if they used secret callers as well.

While in Victoria Secret I experienced rudness, ignorance, felt yelled at and almost felt that I got a finger. Consumers get better service and quality at KMart. Yes, it was that bad! My friends have experienced the same, so it's a consistent and poor service/quality across geographies.

I have been a customer at Victoria Secret for many years. Two weeks ago when I got to work I went on the computer and there was the notification about my May statement was ready to viewed. I looked at it and then moved it under my file of bills to be paid like I do with every other bill I pay on line. About 20 minutes after that I got a call at work...never at home... about my bill being 2 months past due. I was very upset, because I am never late and I do not charge if I can't pay for it.

I was shocked that I was never notified before now, but I was also shocked to find out that they turned it over to the credit company and now a bill that was original $31.00 which turned into $81.00 with late charges was going to sit on my credit report till the year 2017. I do not understand why they did not call me first. if they had looked back at my account they would have seen that I have never been late. I firmly believe that this was done to get more money out of me.

Why would I delete 2 statements...2 months in a row? I get things from them all the time and I read them. It also would say your statement is ready to be viewed so why would I delete it. Why couldn't they have called me at home first? Leave a message if I am not there. I am very angry and think that people should be warned. I am more angry about the fact that this will sit on my credit report till the year 2017. If I didn't respond by e-mail couldn't they had sent me a notice at home?

I bought the items in February and to think that they would do this is very upsetting to me. It was $31.00 and I have never been late. I guess that doesn't count for anything with some people. My main question is shouldn't I have been notified somehow about this issue? Can they really do that to someone that fast? I want people to be informed of this so it doesn't happen to them. Thank You

April 1-30 2010 Secret Reward Card promotion at Victoria's Secret online. Secret Reward Cards are rewards that were given throughout the month of March for every purchase made in store or online. They have a minimum of $10 on the card. Restrictions on the back say they are not valid on the purchase of "gift cards." The cards may be used online or in store from April 1-30, 2010. I pooled my Secret Reward Card promotion cards with friends to give to one who is graduating, surprised her daily with e-card attacks and they cancelled all of the orders (which were placed throughout April, not just towards the end of the program. It would have given them plenty of time to notify us and the recipient. They did neither) and are saying that now that the program is over we can't use them. Only one secret reward card was used per order as per the terms and conditions.

The card doesn't say "e-gift cards" or "e-cards" aren't valid, it only mentions "gift cards." We thought honestly this was okay since e-cards come with a big restriction, It can't be used in stores, online only and the way they are advertised on the site makes it seem as if they are not standard gift cards. The terms and conditions on the back of the card should have explicitly included the exclusion of e-cards, especially since the system accepted them and they were approved. The terms are extremely misleading.

They accepted our orders, just making it reinforce the fact that we thought it was cool and never got word that they would cancel. In fact, she not only received them, but activated all of them! VS went back and took all $270! It seems suspicious that they retroactively choose to take action when the program is over, cutting the consumer off from even being able to spend the value of the cards. They had plenty of time to provide notice and did not. Only when the recipient got in touch with me to notify me that weeks after she had received and activated the e-cards, were the funds completely drained.

What a waste of: money at the VS stores to get these. It really did work as an incentive; time spent doing this and talking to them on the phone and; energy. Damages of $270, minimum of which we know of, of reward cards. Countless hours spent on the phone speaking to Victoria's Secret leading to increased anxiety and worry after how the representatives were claiming we cheated, fraud, etc. This took a huge toll on me. I don't feel comfortable shopping with them and pretty much cringe at the idea of even attempting to restore my cards. Money spent on purchases (around $450-500) that came with the secret reward cards.

Nothing got resolved. And to make matters worse, some of us got reward cards that people were not going to use from a website (where she was giving it out to the first person, us) thinking it was okay since they hadn't been used. Wrong. Turns out they had been and it just made things look that much worse for us! It's okay to give your card away but we didn't realize it would EVEN allow multiple orders with the card to go through so we thought it would be first come, first serve. Every card we had through our purchases were totally valid. This has been the worst experience and I am totally filing a BBB complaint. Better to have it down than not.

The Angel Card, which is a store card for Victoria's Secret, continues to utilize the shady and now, as of February this year, illegal practice in billing for its customers. They do not allow a payment made online to post on the due date, even if you pay at 8 a.m. All payments must be made two days prior, according to their calculations, to remain free.

A same-day payment requires a $10 fee, which is misleadingly called "Electronic Payment Fee" on the bill. This is an outrageous practice. Even the worst banks used the cutoff of 12 p.m. in the past but would still allow the payment to be processed as of the same day. Law is law. If it says I can pay by a certain date, that's what it means.

I cannot be made to pay two days prior, as what is the due date for then? That is not bringing into the picture the Credit Act of 2009, which supposedly banned all such practices for all creditors and yet they continue. I would like my complaint to add to the list of others, so that some regulatory pressure is applied to the company. I have been charged several fees described above, which I wasn't even aware off without checking my bill closely. I am waiting on their response for my request to credit all the fees back.

I was at Victoria's Secret on the night of Wednesday, April 7, 2010 at Colonie Center in Albany, NY. I was with some friends in the free makeup section. I was approached by an employee who told me to leave. When I asked why (because I didn't do anything wrong), she assaulted me by grabbing my wrist tightly, which very much so hurt. And she told me that she didn't need to give a reason and that if I didn't leave, she was going to call security. Before I left, I asked her if I could speak to her manager, and she responded by saying "I am the manager."

In November 2009, I purchased two nightgowns at your store in Eugene, Oregon for $40 with my Victoria's Secret credit card. The clerk had to call to get my account number so that I could charge the items, because I didn't have my credit card with me.

When I hadn't received the bill the next month, I called customer service to find out why. The customer service representative wasn't much help. She stated that my bill came via email. Since I hadn't received it via email or any other way, I asked her for my account number, so that I could pay it on the Victoria's Secret website. She stated that she couldn't give me the number over the phone, but I could make a payment on the phone for an additional fee of $10. I didn't want to pay the additional fee, especially because the balance of the account was only $40.

Unhappy with the outcome of this conversation, I asked her to have her supervisor contact me. All I needed was an account number or a bill with the account number on it so that I could make my payment. The supervisor never called me.

My life is fairly busy. I'm a full-time student, I work part-time, and I'm a mother of three teens. I forgot about my bill. Last Saturday, January 30, their collections department contacted me by phone to let me know my account was past due. I tried to explain to her what had happened and that I needed my account number to rectify the situation. The only assistance she had to offer me was to charge me additional fees, so that I could pay the payment online.

I asked to speak with her supervisor in an effort to get this problem resolved, but that didn't do me any good. I tried to explain the situation to the supervisor, and she told me she wasn't going to debate who I spoke with or anything else with me. I asked to speak with her manager, and she told me she could not guarantee he would return my call. My response to that was not good. I was livid at this point. You can't guarantee your manager will return a customers call? Are you kidding? She hung up on me.

Because I never received a bill and my account number wasn't available to me over the phone, I think Victoria's Secret could have made some kind of effort to help me with this situation without charging me more money. (Maybe they could have sent me another bill when I called the first time to tell them I hadn't received one.) Instead, I paid their company $82 for a $40 purchase.

My credit history proves that I am a responsible debtor. Before this incident my FICO score was 761. This is because I take my credit score very seriously. Until this, I hadn't had a late payment in over 10 years. When I wrote to request they remove the 30-day late mark from my credit report, they declined, stating it wasn't their fault.

Victoria's Secret states that they sent me e-statements. I have not received a single one. Brandy stated that it is not their fault if yahoo sends them directly to spam. It's funny how I get all their advertisement but not my statement. Apparently all my calls have been recorded. Not a single person cares about my situation. I have paid Victoria's Secret my past charges in two payments or in full, never small or minimum payment. I'm very upset the way they are quick to ruin my credit and never try to contact me with other than their advertisements. Victoria's Secret has ruined my credit.

On 11/21/2009, I had an online purchase from Victoria's Secret website. From that date, I still have not received my merchandise! I have sent them numerous e-mails requesting to trace my order. Their standard reply is that the shipping company that they cooperate with can't provide them any kind of information. At this point, I want to express my query. How can they have such an unstructured system of shipping and delivery and cause such an inconvenience to their customers?! The most maddening part of this story is that they don't "hear" the customers, they have a standard text of replying and don't provide any assistance at all! I have received the same e-mail message more than 10 times without providing me any assistance! I am not a U.S. citizen thus could you please provide me a way to protect myself? Thank you in advance for your kind assistance.

Let me first start by saying that I am a regular shopper at Victoria's Secret. I love their selection of lingerie. I am writing today 01/21/10, very disappointed -regarding an experience I had last night at my visit to Victoria's Secret. I was ready to check out when I showed the cashier my coupon for a free body scrub. The cashier (being the manager) had told me they no longer accept this coupon, because they no longer carry it and "a hacker hacked into Victoria's Secret to make this coupon". She then told me that "this hacker" had sent out several emails with this coupon code for others to use.

I was a bit confused because I did not receive this in an email, and that I received it on the VictoriasSecret.com website. She argued with me, made faces, laughed, and even turned around to ignore me. I had only been talking with her for two minutes about the coupon, and really just wanted to know more information, not an argument. As soon as you know it, the 2 minutes turned into 5 minutes of her arguing with me and making me feel completely uncomfortable, and really embarrassed. After this experience, I'm afraid to even walk into another Victoria's Secret without being judged for using a coupon. Shame on her, especially for her lack of managerial skills!

I signed up for their credit card and agreed to get the electronic billing. This was back in December 2009. As of January 2010, I have received neither electronic statements nor paper statements, and it turns out my payment is due tomorrow! Plus it turns out the APR is 25%. I'm shredding the credit card after today. Very disappointed!

I have a current Angel card and attempted to call their customer service number to cancel it. I was repeatedly routed through a number of unhelpful automated menus but never given the option to speak to anyone. I attempted the standard "o" but was told that wasn't valid. I have been unable to get through to cancel my account and thus it currently remains on my credit report. I may have to dispute it directly with the credit reporting agencies.

I went into make 3 returns today. One had a gift receipt the other 2 did not. Due to the fact that the 2 items were purchased through the catalog, they would not exchange the 2 items. The manager Meghan was so rude to me!!!! I even said that to her. There was no need for that.

after visiting this website, I see that she is not alone in this. How can they issue a credit card to someone who does not have an income? How can they do this without informing the customer it IS a credit card? I am furious!

Your billings are not making it 2 my house and you want 2 charge me a 20 dollar late fee..i called sent check return recipt .. staff said when you recieved it , then i call and you would wave fee..this didn't happen i checked my balance at a store and it says i owe 68 bucks by the 30th of this month..i'm a wonderful customer and your gonna loss me ,, i swear if this is not corrected i will never shop again at your store and will tell everyone i no...CAN THIS BE CORRECTED !!!!!

I was signed up to a program where you send in $40 worth of receipts for gas, retail store and shipping. All gift cards are sent in $20's - so $40.00 gift card for each of these. Not one of their customer service knows about this promotion. Not one. I sent in a receipt about two months ago for groceries totalling $60.00. I called and was told I would be getting the two $20 gift cards shortly. Never got them. No one knows anything. I am being charged for this program.

I went to the store mentioned above on 12/18/09 to return an item. I had my receipt in hand when I tried to return the item. I was informed by the store clerk that she needed my ID and she was going to scan it. I questioned her on it. I wanted to know why she needed my CDL as I had a receipt. She said that it is corporate procedure and that is the only way she would take the return. I told her I was uncomfortable with giving her my CDL to be scanned because it has a lot of personal information. She said she is not going to keep my information. I asked her where the information is going. At that point she called the manager.

The manager Fillie (sp?) gave me the same song and dance about needing my CDL or she would not be able to accept my return. I reminded her that I have a receipt. She said it was corporate policy and that all VS stores do it.

She also said it was for my protection. I asked her to explain that. She just responded by saying that it was for my protection. She was becoming annoyed with me and becoming hostile towards my questions but I persisted. I asked her where the information goes. She said she is not sure but she thought some company they hire to store the information. I asked her how safe was that. She said it was very safe. I asked if she was sure of that. She just rolled her eyes and said that VS would not do anything that was not safe.

I needed to return the item but told her I felt it was a big invasion of privacy to request such personal information from me to be scanned to a third party. Who knows what they are doing with all the information gathered.

First, I am extremely concerned that my information was scanned. I did not agree to this when I purchased the item at VS. If I knew that was their policy I would have dropped the item and left the store immediately!

Second, I do not believe VS should be allowed to continue to get such personal information without the consent of the customer. Refusing to accept a return in order to get personal information is coercion at best and probably illegal. I do not consider that VS had my consent, but rather they forced me into relinquishing my ID and scanning it to a third party against my wishes as a condition to accept my return.

I feel I acted reasonable when I went to the store with an item to be returned because I had my receipt. They should not be scanning my very personal information to a third party as a condition to accept my return. Therefore, I am asking that this invasive policy and practice by VS be investigated ASAP. Thank you.

They continue to not take responsibility for the inadequacies of their accounting systems, drop the ball, penalize the consumer. Now, they are charging for me to get a bill to pay them money.

As i live in Greece i asked from them to send me my package via standard shipping which means usps air mail. My previous orders came fine with usps but this time they used ups which means having problem at the greek customs. They asked me to pay 150$ for taxes etc. I contacted victoria's secret and told them that i didn't ask to deliver via courier and they claim that they only use courier for international shipping. The economic result now that i returned the package refusing to pay customs is that i may lost all my money which is $142.99

I had placed an order online at VictoriasSecret.com back in November, one of the promotions going on at the time was to send every customer and gift card w/ their order...mine was worth 10$. So, I went online a few weeks later to use the $10 gift card I had received w/ my previous order. I placed the order and received a confirmation email. After a few days had gone by and I hadn't received a shipping notice email, I went on their website to check. Upon doing so I discovered that the item I had ordered was discontinued and my $10 gift card was not re-credited.

I wrote to VictoriasSecret.com customer service and explained to them the problem. It took them 2 days to reply to my problem and when they replied to the email all they said was "sorry that is happened to you". The issue was not resolved, so I wrote them another email. I received a reply stating that the gift card I had used was not valid because it had already been used. I didn't use the card twice, so I wrote the company back again. They are chosing not to fix THEIR mistake and blaming it on me. I am very upset w/ their service. To blame the customer for the businesses mistake.

I spoke with a Woman who is suppose to be a Supervisor. Back in late October I told her I had problems keeping up with my bill so she told me I was not to use my Victoria Secret Credit Card for the next 6 months. That they will automatically charge my Bank Account $20 dollars a month until my Victoria Secret Credit Card was paid off. I gave her all the information and they charged my Bank Account one time then cancelled payment after that.

Today, December 9, 2009 I realize they were not doing what they had told me so I called and had the run around for about an hour and a half. I spoke with 10 different people. I finally got fed up and asked for a Derrick who said he was a Supervisor but was no help at all. He told me that they can still set up $20 dollars taken from my account but I will still be charged the monthly interest rate and late fees.

I have proof of my phone calls to them and they should have proof of all my conversations with them because you are told at the beginning of a call that you are being recorded. I think this is wrong what they have done. Bad Business Pratice! Shame on them!

When checking out at Victoria's Secret I was asked if I would like an angel rewards card that would give me savings on future purchases. The girl checking me out said it would only take 30 seconds and she just needed a credit card and my social security number to verify my identity. This seemed a little extreme, but I figured it was worth it for the discounts and coupons. A week later I get a letter in the mail saying I was turned down for a Victoria's Secret credit card for which I never applied. Upon looking at my credit report I see that Victoria's Secret had made an inquiry thus negatively impacting my credit score. I already had a Victoria's Secret card years ago and I closed it in order to improve my credit score, and here they tricked me into applying for another one.

on 12/5/09 i purchased a travel bag from the Pink Collection. the removeable shoulder strap was missing on the bag, i inquired about it at the store and was advised to call customer relations. i spoke to Sean who advised me that he only deals with online purchases, and that this travel bag is not available online only in the stores so he was unable to thank me, i called again spoke to michele who advised me that yes that bag is available online and in stores. the previous person lied to me, michele says she cant help me since i purchased this item in store and she doesnt know why the store in altoona pa would tell me to call the customer relations office because there is nothing they can do.

i then called the altoona store spoke to tiffany, i explained the reson i was calling and asked if she could call other stores near by & ask if they have a bag with a shoulder strap. her response was -yes i could but i wouldnt know how to reach you, i said you could ask for my name and phone #.

then the next thing i know wendy is on the phone, the manager and i have to repeat this once again, i advised when i purchased the bag that all i would need to do is call the customer relations & they would be able to assist me, they advised they could do nothing and didnt know why i was referred there. wendy calls 2 other stores for me and advises me the bag is not availabe at either store for me to purchase.

i have had to deal with several rude victoria secret employees who apparently do not care about their customer. i can ourchase this bag on the internet for $68 + taxes and s&h. i paid $44.06 including taxes because i had coupons i used. so if i return this bag to the store and then turn around and order on the internet, i will no longer be getting the bag at $44.06 but i will be paying $68+tax + s&h. i have spent quite a bit of money over the years at the stores and on line & i am just appalled at how i have been treated.

i feel i should be able to purchase this bag on line at the discounted price that i paid in the store. the coupons i had used in the store could of also been used for an online pruchase, i have definitely changed my mind about victoria secret. this company treats the customer like they are bothering them, what ever happened to customer service.

Hi, I have giving a late fee for the amount of $20.00 on 11/16/09. I have been paying my bills on time always and I have using your business for long time and my husband order product for me by e-mail. I am very disappointed for this charge. I will be appreciated the my late fee is taking out. I will continued shopping your department store. Thank you. Again.

I do not want, nor have i asked for, ads or catalogs from this company-IT IS NOTHING BUT ***********, AND SHOULD BE AGAINST THE LAW to send junk like this through the mail! How do I get my name off this "company's" list? I have a young preteen boy that can't even go to the mailbox because he might see this stuff.

Upon arrival @ store was told that the allotment of free Tote Bags ($60.00) was gone. I have yet to be able to redeem so-called items,offered "free" with purchase, upon calling the company was told each store had a certain amount-I have never been told that "Clinque" "Estee Lauder" or any other supplies-offered by other stores were in fact depleted. If this is not wrong- it stands as a terrible way to do business. I am finished shopping at Victoria Secret.

I ordered a pair of Ugg boots along with two other items from Victoriassecret.com (official website). Upon receiving my Ugg boots I realized their appearane was very different from the Ugg boots I previously ordered. They are not suede, the sole is plastic and hard, the letters on the inner tag are not sewn in, and the fit is very different. I called Victorias Secret and they assured me that they are not counterfeit because they have a contract directly with Ugg Australia. I spoke with Ugg Australia directly and they assured me that the boots I explained to them are not the original make. I paid $140.00 for a product that I thought was real. Although they are willing to replace the boots, I am not the only person to receive these boots. Not only is it not fair, but if these boots turn out to be fake, it's definately illegal for a big company to sell these.

On July 19, I have placed an order at VictoriasSecret web site. I have paid $81.29 amount of my order by MasterCard credit card on August 17. According to VictoriasSecret policies they have to send my order in 6 weeks maximum. I have asked my order status on July 30, and I have received an email from Customer Service stating that my package has shipped via Brokers World Wide Consultants (BWW) and would be expected to arrive on or before August 14, 2009. But they did not send my order.

Then, I have asked again on August 26. At this time, they have replied my request but with apologies since my order were returned to their company on July 16, 2009 as "undeliverable". Then they have paid back my $53.30 amount for the returned merchandise, but they kept shipping and handling costs which costs around $28 without asking me. They requested me to place new order. They know my all contact information such as my mail address, my postal address, my telephone number even mobile or work, or they know my fax number.

I think they could inform me about this problem in any way. But, they did not send any information. After all these corresponding, I've sent one more email to them and I asked to send my same order or otherwise to pay back shipping and handling cost on August 31. I have written to their customer service 4 times. But, still I could not get any response from them from end of August for 2 months even they did not pay pack shipping cost to my credit card. So, please accept my complaint for this company.

Engineers up-sell to vastly larger product than needed. Salesmen then agree to RMA exchange the too-large product, promising that no new charges will be made. Company waits until new product is in-service beyond testing - and reneg on the promise of exchange, billing customer for full price for both new and returned products. Company president is smug about his ripoff scam.

I have spent several thousand dollars with Vicoria's Secret in the past 2 to 3 years. The people are rude on the phone and act like they are listening. Of every order I have placed with them (probably 15 in the past 2-3 years) they have been messed up. They will send wrong color, or forget something, or not apply my money off of free item or free shipping codes. Even though I have O.C.D and go over and over to make sure the totals, sizes, and colors are correct every time with them. So I have been overcharged several times and had paid off the amount and then there was nothing they could do about it. Then when you call back to fix THEIR mistake they are rude and have no idea how to fix it or what you are talking about. I have gotten dirty, stained items. I shop online, in store, and over the phone.

I guess if you plan on ordering over $200-1,000 worth of stuff at once they are so stupid they get confused. Gotta keep it simple with them. Then I used my dad's Black American Express card and the order had been delayed for like a week after I had placed it. Even though it is noted under my account I have used it before and went through the same problem every time with them having to talk to him even though AmEx approves it and knows. And it is noted under my Victoria's Secret account.

When I had called to see why I had not received my stuff they said it was on hold and they had to speak with him. The supervisor on the phone I spoke with said "Well, maybe you shouldn't use this card anymore since we always hold the order". I was speechless. I could not believe a company was telling a loyal customer to not use a Black card, or any card they had used and been approved for several times before not to use it to buy THEIR stuff from them. After about 10 times you think they would be a little more appreciative and not so rude. I haven't ordered since. I have probably been overcharged a few hundred dollars altogether with no proof from them, and no resolution.

i had been shoping on several occassions recently and left at home my free card for the underwear. i was told by two different victoria's secret employees that to bring them in the next time i shopped. i informed them they would be expired they then informed me that would not be a problem. i attempted this and the manager would not honor the cards.

the other issue i have is that your underwear are not standing up the way they they used to. After several washings, they fall apart and get holes in them. i have always purchased your underwear but will not any more. they are to costly for the quality. very unhappy with the product no. maybe you have changed the quality or material that has been made with.

on another note, there was an extremely helpful and courteous employee named susan who assisted my daughter and i with possibly purchasing other garmets at your store.

I purchased several bra's from Victoria's Secret and had to exchange one right away due to frayed looking seams that I knew wouldn't last long. The clerk asked if I had ID so I gave her my license which she put in a machine which extracted my information. I was annoyed they did this without permission and emailed them. They said it was to track people who return items, I guess regardless of whether it's their products inferiority or something different.

I decided to return the two after realizing the straps had very little room for adjustment and when I went I didn't have my id. She said she couldn't give me cash back but would put them back on my gift card but couldn't do it without my license. The manager came and said the same thing. How is that even legal? They didn't need my license when I bought them. The gift card was paid for with cash besides and quite frankly at this point I'd rather have the money and buy bra's at Kohl's, where they don't treat you like a criminal and ask for your license information to exchange or return items for credit or cash. Is what they're doing legal? Why do they need my license to put credit back on a gift card?

I am infuriated by this whole experience. They say it's on the back of their receipt, who reads the back of the receipt? If that is their policy, they need to put it on a big sign behind the cash register so people know when they buy something how they'll be treated if the product is inferior. Should'nt I be able to get cash back on a gift card if I can't find anything in their store I want? Thank you for any help.

The sales clerk at Victoria's secret inside the mall was quite deceiving in telling me about the "Angel" card. She asked for my social security number and before giving it to her, I asked why does she need it if this is only a card that would help me save money. The clerk stated that it was just for verification and assured me that the Angel card was NOT a credit card; however, to my dismay, this information showed up on my credit report.

I have made some contacts using the form at VictoriasSecret.com, i asked question about how many Body Lotions, Body Mist and others products i could buy in fact i asked if i could buy 200 products and make multiple orders with discount: Jennifer S. from Customer Service told me that i could make multiple BUILK orders but without discount.

So i openned one account in Victoria Secrets and use my Billing address and profile information from Brazil and my shipping address i insert 2 addresses that i have One in Miami and other in New York. So if i place order i was going to ship to one of my addresses in Miami or NewYork. So i placed two orders one about 231.xx and other about 409.xx using my amex card, and i stay checking the site if my products was shipped.

in one of the orders as the Status Saying that i was required to Call Them so i did using my Phone Cell and spoke with the Order Dept he asked me some details to confirm and told me OK WE GOT YOUR CARD AUTHORIZATION everything is fine.. this means AMEX has accept and authorized my purchase with my billing address corretly inserted of course.

After 1 hour i received one call from Customer Service to verify some informatons they asked me name,address,shipping address and phone i have confirmed everything and they ASKED me what was the purpose of my order.. i told them that i was buying to my parents and some friends that doesnt have address in USA to buy directly, she told me that she was going to ask her SUPERVISOR because that was not one little order i said ok and after 5 minutes she return to the phone and told me her SUPERVISOR was authorized the order to be ship.

After sometime i went to my account in Victoria Secrets and my 2 orders was cancelled i sent one email about the payment i made for both orders they just told me that some information about my billing address,credit card information or my shipping address was not successful verified ... but the queston is HOW THEY GOT AUTHORIZATION FROM MY AMEX CARD. i think this is a discrimination because Victoria Secrets doesnt want to Brazilians buy their products and WHAT ABOUT MY MONEY. I Still didnt get it

While walking through the Mall of Georgia on Thursday, June 25, 2009 with my Dad and my 3 children we passed Victoria Secret and I became absolutely appalled to see "Larger than Life" posters in both display windows of women in skimpy Bra and Panties!!!!!!!! I was especially disturbed because of my two younger children (8 and 12) who are boys! Who says I want them to see women in their Under Garments???!!!!!!!! It is so UNFAIR to parents who are struggling already to keep our kids as pure as possible in this unpure, anything goes world!!!

If there was a female actually walking through the mall dressed only in her Bra and Panties she would be approached by the proper authorities, I'm Sure!...So what is the difference?! If it is a Movie in question, we are warned with ratings. But, in a PUBLIC MALL FOR ALL AGES, we are bombarded with "Near *****" without warning and before we can blink, the impression is made upon our children. Victoria Secret must fix this situation. We already know what you sell...this type of display is unneccessary. Consider the children and make your display windows more FAMILY appropriate.

I purchased $88.22 worth of merchandise at 10:25 am. After getting everything home I discovered that the bronze body lotion I purchased was actually a tester. When I took it back to exchange it I was informed that unless I gave my drivers license to be swiped through a machine I would not be allowed to exchange the merchandise. This is blackmail, I had the receipt with me, it was purchased this morning. I objected and was told if I did not give her the license they would not exchange the tester for the real product. This is how identify theft occurs.

Victoria's Secret advertised their Semi-Annual sale and were promoting 10 pairs of cotton panties for $25. I have been a fan of the Semi-annual sale as well as a regular customer since I was in high school, 15 years ago. I went to my closest location, 20 miles away, on a Saturday morning and found the store was completly wiped out of the most common sizes, medium through X-large. I was told I could sift through the cotton panties that had been discounted for the semi-annual sale which were a total mess. Even though there were bins clearly marked with the sizes they should contain, none of the sizes were in the correct bins.

As I searched for any style of medium and X-large panties, I noticed these were picked over so badly that the few styles that were left were very plentiful. Did this promotion (10 for $25) sneak up on this store so quickly that they could not prepare itself? Anyway, I took advantage of the sale by settling for styles that I was not peticularly fond of. Being that I have only worn a particular 2 styles in the cotton panties, that were apparently long gone, I knew I would wear these not-so-favorites but they were obviously not my first choice. I also purchased some of the Beauty Rush products that had a sale sign that stated,"GET ONE FREE" and then, "PURCHASE 2 for $12" and "6 for $30". I took this sign to mean a total of 3 products would cost only $12 and a total of 7 products would cost $30. NOPE!

After my cashier took nearly 10 minutes flipping through her coupon code book on the side of her computer screen, she finally asked another employee about the Beauty Rush promotion and found out that the "GET ONE FREE" only applied to the purchase of 6. Do you think she would have been a little familiar with these promotions? Well, after clearing that up, I asked the cashier to redeem a coupon I had recieved in the mail for a free cotton panty and $10 off a bra purchase. She advised me that because their supply of cotton panties were so depleted, I should wait a few weeks to redeem the coupon. Needless to say, I understood. So, putting the bra I had chosen back in the drawer myself, I paid about $50 for my 10 cotton panties, 2 other pair of "Body" panties that were marked down, and my 2 Beauty Rush products.

Very seldom do I ever leave the store with so much for less than $100! Well, after one wash of the cotton panties that I haven't even worn yet, the fabric is becoming detached from the elastic band in several spots around the panties. It's not unraveling thread all the way around, but just unraveling in certain places causing holes around the elastic band. This has happened to 6 of my 10 pair. I have always washed all of my panties,all from Victoria's Secret,on the gentle cycle in my washer and allow them to air dry and I have never had a problem like this.

I am assuming one of two things contributed to this problem: the styles I chose were not manufactured in the same manner as my 2 perferred styles causing these to be even more delicate and needing even more care when washing, or Victoria's Secret companies are feeling an economic hardship as is most of the U.S. and cutting back on the quality of their products to save money. I will not be redeeming my coupon for a free cotton panty and $10 off a bra purchase. It has since expired, I believe. I feel like I was lead to believe I was, in a since, being rewarded for being a loyal customer for 15 years but now feel that Victoria's Secret was just trying to make a buck instead of a fair exchange of money for a great product.

There was a promotion for free underwear at Victoria's Secret if you became a fan of them on facebook. In small letters on the coupon, it said only underwear in bold colors, black, white, ****, or pink only, no lace, etc. So we were like "ok fair enough." The lady working there was watching us and my mom picked up this cute underwear with some lace on it because she was going to buy it anyways, and from behind, the lady working there goes "no, the coupon doesn't let you buy it. only solid colors. no lace. black, white, pink, white or **** only!" she said it with SUCH AN ATTITUDE. we didnt even want to buy anything after that. we just wanted to get out of the store.

I started shopping at Victoria's Secret about a year ago and was really glad I could find some decent garments of decent quality that fit properly for once. It's been hell ever since. Not only have every one of them broke with in a couple months [or less] time but being a card holder, I have to deal with them more than wanted. 2 months ago I made a purchase on my VS card and after it got declined since I hadn't used it in a few months, I wasn't sure if my package was going to be shipped on time so I gave them my other card over the phone instead to make sure my order got thru on time for a wedding.

Well, the lady charged both cards and sent me two packages. When I recieved both I was confused until I realized what had happened. I called them up and they told me to slap the lable on it and check the box that said I had been double packaged so that they wouldnt charge me shipping on the return. I did so and worried not for a little over a month when I had to make an exchange since one of the bras that I bought had already broke. I decided to purchase another one while I was there and when I went home to pay my balance on my card, it said I owed them money and it had intrest built on it already from the shipping they charged to me on my return of the second box I got. I figured, just call customer service explain what happened then no problem.

Well, not so much. After fighting with their monotone teleprompt for a half hour, I reached a representative and she transfered me to customer service, then they tranfered me to the card people, then they transfered me to customer service, then they transfered me to the card people, and then they transfered me to customer service, each time giving everyone all of my personal information over and over and well, you get the gist. Finally I just asked for a supervisor which is when I talked to Ruth Ann who was the nicest person I had talked to the entire time. She told me she got everything straightened up and the finance fees were waived.

Well I went back to pay off my card balance again last night around 8:20 and the charge was still there on my balance. I called up customer service again and after once again fighting with the damn monotone teleprompt lady for what seemed like forever and having it hang up on me several times finally I got thru and it told me to call back during normal business hours which were mon-sat from 8-9 pm.... well it was saturday, at 8:30 So... where's the customer service. Just to try and talk to an actual person, I called up the store pretending to buy something just so that they would let me talk to someone and of course I got an answer right away, and when I asked for a supervisor they hung up on me. I am SO fed up with them. I'm ready to drive to Ohio and bang on someones door. This is UNprofessional, UNacceptable, and straight up RIDICULOUS over 6 DOLLARS. And until thats cleared up I can't pay my current balance off because its just going to pay off the previous charges first which would clear away the listing of the 6 dollars. WORST customer service EVER. This has given me such a migrane.

Went in store with my 10 for $25 panties coupon. Drove my 20 minutes to your store with my 30 Year old daughter. The sales clerk at the intrance to the store was talking to a female about whatever. My daughter and I waited to ask where was the panties on the ccoupon located she stated they was sold out but we could still get 30% off any item. My daughter was just going to get a bra instead.

So we went to back of store in direction of bras. I stated to my daughter I wasn't going to get my other daughter the treat/underwear cause I intended to only spend 25 not 35 and I felt that wasn't a deal. I buy your bras for myself and buy for Xmas and birthdays a gift card for my daughters every year. I'm 54 years old. The sales clerk to the back I later found out here name was Elizabeth. Working on June 1st 2009 at 6:30pm. I ask here was all the panties on this coupon sold out for sure and she stated same thing as other clerk and of course I ask if they was going to give a raincheck Ha Ha and she gave me the same response as the other sales clerk. isaid will that's just wrong and she said " Well ,that's really not my problem " and walked away.

I have never had a sales clerk ever say anything even close to that to me. My daughter and I both work in customer service and would never think of saying such a thing. I waited around store while my daughter picked out her bra and to find out the girls name / I hope the clerk/cashier gave me the right name. No name tag which is poor customer srvies to begin with. I honestly believe I will not shop again at this store. There are alot of places to buy bras for this price and not take the abuse.

I sure hope she's not going to school for a business degree. I want to make clear in never raised my voice, cursed, or pointed my finger or anything to this individual.

I received a coupon for an item. When I went to purchase the item the sales lady said the entire company was out of the item and I could receive 30% off any purchace. I think this is a bait and switch. I was not offered an alternative or rain check. When I tried to contact corporate, no one could help me after making 4 calls and being on hold for a total of 30-45 min.

I had coupon for 10 pairs of panties for 25.00 dollars and another coupon for a free pair, the clerk refused to accept the coupons , i have been a customer of your for a very long time and used my victoria secret credit card to purchase things if this is the way you treat your customers , i don't care to be your customer........

When I attempted to return the item, I was informed by the manager that the store did not accept 'used' items. I had not used it at all. It was not sufficient that I informed her I never used it. It is extortion that they deem acceptable to sell me a 'used' product for the price of a new product without warning of no returns, and then decline a return. I had the original product and original receipt, which should be sufficiently enough to warrant a return.

I actually was employeed by this store i was a key holder. i was treated very disrespectful by kelly, she tried to fire me when i asked to be taken off the schedule due to an accident. i called corporate and she was suppost to call me to disquist the issue, she did twice and i called her back each time. and this happened in april of 2009. she told other managers that i wasn't responsible, when i worked another job full time (manager of another store) every time i wasn't scheduled she would call and ask me to come in for two hrs so she could go home or go to anthor store due to shortness of staff if i was so unresponsible why did i do everything she ever asked? my concern is where this store is going to end up with a head of store like her. she isn't a nice person, she has no business being in retail. when i spoke to corporate i told them every thing that i did at that store. i feel i was an asset to the company but in her eyes i wan't who she wanted me to be. still havent heard from her and the last time she called she wanted me to call her on her cell phone, no thank you, this is business, everytime i called her it was at the store and she only called me one time from the store.

I complained to the store clerk that I have spent hundreds of dollars at Victoria Secret stores and felt they should honor this coupon with a comparable item. I was told that they were not doing that. In these economic times I believe they should have honored their coupon, which they mailed to my home.

I had recently become dismayed with the decline in quality of Victoria's Secret merchandise over the past year or so. After giving it much thought, I decided to send the company a lengthy letter, detailing my loyalty to the brand since I bought my first bra at age in 2000, and how I had recently bought several pairs of panties that had utterly disintegrated after one measly wash.

It seems so trivial, but underwear is so undeniably important. I have panties from Victoria's Secret that are over 3 years old that look practically new. I felt the need to tell them of my disappointment with the brand.

Within a day, someone in customer service contacted me apologizing for the lack of quality. They also asked for my street address and name. Another day passed and I got another e-mail from another person, also apologetic, saying that there were 3 gift cards redeemable for 5 pairs of panties apiece coming in the mail for me. I understand the need for good consumer PR, but it was still a sweet gesture which I appreciate. Who knows, maybe they'll take my advice to heart.

How did **** the likes of Victoria's Secret get thrugh the cracks?

When I called they said I had a balance of $6.99 in January and they send email (I never received it) so they added $60.00 late fees. They said they sent email so they cut the late fees $30.00 but I still had to pay $61.36 (ALL LATE FEES) to get the bill out of collection agency. I told them that I wanted it to be taken off my credit report as well which they said they would do (we'll see). So, for a purchase of $40.00, I ended up paying $101.36. I filed a complaint with FTC as well.

I happen to be quite organized and to keep a lot of paperwork, which includes all the small print when I sign for anything.

When I first tried to cancel my VS credit card, I called the helpline, and the automated voice confirmed that yes my account was canceled. BUT they also stated that they could reopen it anytime I was going to a VS store, and showed appropriate ID.

That left me thinking, because if this was true that meant my account was only on some sort of hold, and so still looking like open on my credit report. So I went back to the small print, and I'd like to share with you the 9th paragraph of the credit card agreement: " HOW TO CANCEL YOUR ACCOUNT: you may cancel your account at any time. Cut each card in half and send us the pieces

with a letter telling us you want to cancel your account. This includes each card you gave to others. You still must pay the full amount you owe us."

The address of "us" is World Financial Network National Bank WFNNB - PO BOX 182685 COLUMBUS OH 43218-2685.

I sincerely hopes this can help you guys out there who wish to cancel your account! It's such manipulation on their part it's disgusting!

After being a Victoria Secret Customer for many years, I was genuinely excited when I was hired as an associate. I decided to discontinue my employment there after I requested a day off a week 1/2 before the date of, and was rejected. Instead I found two other associates to replace my shift and the manager rejected that idea as well. Of course I could not make it to work on this day and had done everything possible to cover my bases including posting a sign with the current schedule, stating that I would switch shifts with any associate.

After noticing that every possible attempt at requesting this day off was unheard, I decided to call the manager "jessie" and inform her that I could not make it in that day. She was very inconsiderate and WAS aware that I had found other people to cover my shift but did not communicate with the store manager in regards to the fact that my request to switch shifts with that associate was rejected. I nicely informed her that I was disapointed in the way management was handeling their scheduling but even more disapointed in their lack of communication with each other, being that there are four total managers in the North avenue branch.

I am not as much angry as I am disapointed that one of my favorite companies has such a lack of understanding and consideration when it comes to their employees. Two weeks after I quit, I called and spoke with one of the managers "Elspith" and requested that she mail me my check. 2 weeks later, which is tonight, I called again and requested my check be mailed. She firmly imposed on the fact that she "couldnt guarantee" when she would mail me my payroll check.

Its now been four weeks since I have not been employed there and still have not recieved compensation for time spent. Like I mentioned, I am not as angry as I am appaled at how unorganized the managers are when it comes to the associates needs. If any thing I am completely disapointed and heartbroken at how I was treated when as an employee I tried everything imaginable to handle my responsibilities as an employee. I feel compelled as a consumer/former employee to call it to someones attention that this type of behavior reflects the overall apprearence and reputation of this company. I hope that maybe my story will be heard and management can be reevaluated in the future.

I have been a customer of Victorias Secret (VSC) for over 12 years. Over this timeframe, their flexible return policy has been consistent. If you don't like something, you can return it and receive credit back to your card or merchandise credit if after 90 days from the date of purchase. There was no additional stipulation nor is there a comment that they reserve the right to deny a return in the catalog or online.

In December, I returned approximately $600 of merchandise from three separate orderes. VSC accepted some of the items and sent the remaining items back to me with a letter stating the remaining items were excessively worn or laundered. I immediately contacted them to advise them that they were certain items were washed once prior to returning as I had done with every other return. They apologized, acknowledged that they shouldve accepted it and gave me the address to return it again.

I sent the items as directed. For the second time, they accepted a couple items and returned the rest to me. This company is falsly advertising their return policy. Because I was not advised of the policy that they are now standing behind, I am left with merchandise that I cannot wear that I'm being forced to pay for.

I was about to visit new york and decided to purchase a few merchandise from Victoria's secret online so that they would be delivered to me when I'm there. Some of these items were mine and others were for family and friends. I got an email asking me to verify certain information; i.e. credit card details, order number...etc, which I totally understood and appreciated at the same time. But when I called it was a totally different story, after verifying my information, I was asked who am I buying these items for, which I answered truthfully; I was told that they will not process my orders since they were more than one and that they reviewed my history and that the current orders meet criteria that indicate it may be intended for commercial or non-personal use.

This was a false accusation and really frustrating and in addition to speaking to the employee in charge for almost 45 minutes international call. The employee was really rude and kept repeating that they have the right not to process any order they feel is not correct or suspicious. Again false accusations!!! I don't know since when has it become a right for a company/store not to approve certain purchases made by customers.

It's like going into a store and the sales people refuse to serve me or sell me merchandise. The other thing is when I sorted out the orders and asked her to process the ones that are personally mine, she told me here is what you did, I believe you just got the orders that include Medium size and saying they are yours...And again we will not process these orders since they are worth thousands of dollars and are not of the same pattern used in previous orders. She also suggested that I can go to a New York store and buy from there as they might have a different policy...what is that??

Taking into consideration that most items that are available online are not available in stores. She also asked me why did you place more than one order and not just one, and I told her that you have a special offer online which I decided to use. And her answer was it is our fault having offers online for people to use. I haven't seen such rudeness before!!!!

It's true my purchases' value were of thousands of dollars, but that's something for the bank to decide whether to authorize or not, and definitely not her. And so what if I want to spend thousands of dollars on anything; this is my decision to make, not theirs. I was really shocked since this is not the first time for me to order online at Victoria's secret, but this will be the last. No customer should be treated this way under any circumstances. At the end of the day I am paying for what I want so I deserve to get what I want.

Hello, My name is Tanya and I am a frequent customer at Victoria's Secret stores and online. However, on April 10, 2009 I was treated as if I was not worthy to even be in the store. I have a VIP Angels Card and buy a lot of merchandise any time I am at the store. On Friday, the associates (including the store's manager) at the Cordova Mall location in Pensacola, Fl, were so rude and disrespectful to my friend and I that I was in a complete shock.

It first started when we walked in the store and asked for the assistance from one of the associates. This associate completely ignored my question and when she decided to stop and answer it, she said that the lingerie I was looking for was sold out and walked away. She did not ask me if she can help me to find something similar to the product I was looking for nor did she asked me if I wanted her to check other stores for that product. I decided to shop at the store even though I was treated with disrespect.

None of the associates came to my assistance and when I picked couple of items to try on, the girl who was working at the fitting rooms completely avoided me and let customers after me into the fitting room. I am not trying to sound as if I am better than someone else, but I expect good customer service from places where I spent my money, especially in the economy like this.

Nevertheless, I waited for over 10 min for the next available fitting room. When I was directed to the open room, an associate did not ask me if I needed help. Even though I was treated once again with disrespect, I bought the items I've tried on. However, the cashier not only threw my lingerie on the floor, but also, dropped them in the oversize bag and placed a receipt inside the bag. No Thank you for shopping with us or anything like that. I left your store very disappointed.

After shopping at the mall for couple of minutes, I decided to look at my purchase from VS. The bra that I bough was a wrong size and I went back to the store to return it. However, a cashier told me that I could not return the items I just bought; she did not give me a reason why. I have experience with working in retail and I know that if I have a receipt, tags attached, and returned within at lease 30 days I am able to do the return.

I politely explained that to her, and after calling her manager, I received my money back. I spend quite a lot of money at Victoria Secret and I do not appreciate being treated like I was. I hope that the associates at that store will be notified because if they continue on providing this customer service they will loose many customers. I am a college student and many of my friends shop with me at VS, but after being treated like I was we are thinking of shopping somewhere else or at least in a different store location. Like I stated earlier, the associates at Cordova Mall, Pensacola Florida are very rude, disrespectful and are poorly trained. Thank You, Tanya Gibson

12/09/08 visited Victorias Secret and was asked if I wanted an Angels Card. I said no. The sales associate (A. Greenland CSH 741) then asked again, saying I would get benefits, a catalog and its free. I said no she asked again and I finally said OK. She got my information from my Drivers License which she already had and then asked for my SSN. I said.what is that for? I dont want a Credit Card, nor my credit run. She said no, no. its for our head office only. I got home and in my bag was The Angel Card application, which I never saw, never was informed, never signed and it indeed was for a CC.

I called the store in SB on December 10th and Cindy answered the phone. I asked to have this application canceled and she told me that I would have to come in to cancel it. I went in the same day and was told that Amy told them I would be coming in. They called the CC office and the gentleman on the phone asked my name and asked to speak to the Sales Associate. She was new and didnt know what to do, but he told her I couldnt cancel it that I would have to wait for my card or a letter. December 11th, I spoke with Heather at the VS store in Santa Barbara and told her the situation. She gave me the associates name and said that she was new and shouldnt have presented the Angels Card in such a way and she would be spoken to about it.

I was then directed to Customer Relations. I spoke with Mary at 2:04PM and she didnt seem surprised and said I would need to speak to the bank. I was transferred to Eunice at the bank. She said she had no access to cancel and I would have to find out about the status of the application and transferred me to the Application Center and I spoke to Katie who told me the application had been denied. I called corporate again and spoke to Lydia who wasnt surprised at all and asked if Mary had already contacted the bank to have letters sent to the credit reporting agencies to have the inquiry removed from my credit report. I said no. She said would take care of it and copies of the letters would also come to me. She said she was going to call the bank and then call me right back. She called back and said that the supervisor (Kathy) would have to handle the letters and that I would be hearing from Kathy and gave me Case #15516.

I did not hear from VS., so called December 23, 2008 at 10:07 and spoke with Jessica she transferred me to the supervisor and Laurie said that Kathy was at lunch and that she would call me back. December 23, 2008. Kathy called back 10:42 a.m. and said she had indeed put thru the request to have the item removed from my credit report. She had called again today, but felt she would not get anyone so close to Xmas. She said she would call me back when she heard from them. (all via voicemail). She gave me her direct #.

After four attempts to reach Kathy G. (now March 26th, 2009), she finally returned my call (2:43pm) and advises me that she has contacted the credit reporting agencies, BUT did I give the sales clerk my SSN # or did she run it off of my Drivers License? I said she asked for it and adamantly said that it was for head office purposes only. Additionally, I told Ms. G. that it is again the Fair Credit Reporting Act 616 to run credit or issue a credit card without approval. That I was never informed, never explained, never saw or signed anything pertaining to a credit card. The credit card forms were in my bag when I arrived home.

This has damaged my credit score and has caused me to spend numerous hours in follow up with Victoria's Secret not to mention stress.

When using my VS credit card, I had requested paperless billing. I never received bills online or even in the mail. Next thing I know, I receive a letter from World Finacial Bank in reference to $10.00 which they claim is deliquent. They also said that I did not make a payment since October. This is incorrect. VS was very nasty when calling to question this, as was the bank. I will never us the card again.

i specifically requested my package be delivered by united postal service as have several problems with ups..incl.a driver who delivered a notice to us that they will never. deliver without signature..during your lifetime they put..vict. secret..andrew promised that he would put no packages by ups again and double creditted my account ..i had to call ups to have the package returned..this time the woman i talked with refused to call ups..to have the second shipment returned ..would not call ups..this is very shoddy tx.. i am trying to contact corporate..offices but do not have phone..no.

I made a purchase at the Victoria's Secret store in Bellingham, Washington. The cashier asked if I would like a free product and some discounts if I apply for their credit card. I agreed and made my purchases on the card. I intended to repay it immediately. I asked the clerk if I would be able to pay in Canada and she said it would be fine. When I got home, the credit card website informed me that I was unable to pay bills online.

I contacted customer service and they said I could mail a cheque but then said I could not because I only have a Canadian bank account. I could not pay over the phone with another credit card either. The only way I could pay was to go back to the US to a store and pay there. I live more than 2 hours from the nearest location, which made it difficult. I was able to make minimum payments over the phone with my other credit card when my bill went to collections only. I was not able to reach an actual person by the phone and only got recordings when I tried to call to discuss the matter.

By paying with my credit card, I was charged an extra $10 for the courtesy as well as $20 for the late fee. As well, I never received bills before the date they were due, so I automatically received a late fee just by waiting until I had a bill. $150 in late fees and extra charges from receiving invoices after the due date and having to only make minimum payments. $50 in gas to drive back to the US to finally pay the entire bill.

I recently returned two defective items to Victoria's Secret that I got with a gift card my husband gave me for Christmas. I waited 3 weeks for a refund and never heard from them about it. They ignored my emails asking about the amount and then CHARGED me $5.99 for returning the items. I finally called them and was told that because I got a discount for spending a large amount ($260), I would not be receiving a refund AT ALL. They never contacted me to tell me this would be the case and they did not even try to give me a credit for the items returned.

The girl on the phone said You didn't really pay for them in the first place! In addition, since returning those two items, all but 2 of the other items have fallen apart as well, even though I followed the washing instructions. I have 2 teenage daughters and they and I will NEVER shop with Victoria's Secret again!

I would like for them to give me my refund amount or a credit for it and a refund for the $5.99 shipping charge as well.

I purchased items from their Marlton NJ store with my credit card. They illegally obtained my home address by this credit card transaction and shared it with their affiliates. They began to send me coupons and offers. I contacted them via phone and requested to be removed from their mailing list I never asked to receive any discounts and I prefer to be Green, I advised that Im on many DO NOT CONTACT lists (DMA org, TransUnion, etc.). The woman advised it would take 90 days (Limited cited 6-8 weeks, and Express cited 8-12 weeks).

This was about 2 years ago, starting 08.24.08 I sent Cease & Desist emails to the Limited, Express, and Victorias Secret requesting that they STOP sending everything to my home. It is now 03.03.09 and Im still receiving mailings from their companies. I feel this is harassment and I feel that my privacy was violated when they inappropriately obtained my address from my credit card transaction & now have shared my information with their affiliates.

Tonight I am sending them another request to Cease & Desist, Im writing this complaint, and a complaint with the Better Business Bureau. There are deceptive and unethical business practices here. Signing a credit card receipt for purchase should not automatically provide them any rights to utilize my information for future sales. I would have never purchased from them, had I known (via clear visual documentation) that this was their practice.

They are harrassing me, selling my personal information, wasting money, paper, the environment, and my time from shredding the documents that have my name on them.

I used a coupon with a purchase and when i returned the item they charged my credit card for the amount of the coupon. In addition to a valid restocking fee and a valid shipping charge.

This charge was debited to my account and I didn't purchase the item from them and paid interest on that fraudulent amount. They should not be allowed to charge people for the amounts of coupons they give out as incentives. In other words they charge for the luxury of using their coupons.

I was very dispointed in the bra I purchased. I would have taken it back. But do to bad weather and not enough time. Before the 30 days was up. It is very uncomfortable and the straps will not stay up. I only wore it once. And spent most of my time pulling the straps. I even tried to tighten them. When I purchased the Bra. I told the clerk I wanted a bra that the straps would stay up.

I purchased 2 bras in 2003, in 2004 I was diagnosed with lt.breast cancer. I was wearing [of their] 2 bras all this time, but did notice my breasts were always extremely itchy. I still do have the brar. Please advise.

This company filed on my credit report that i had a credit card with them but i dont and never have. I never have even been to victoria secret. I have a soon to be x wife and if she had a card from this company i am not responsible for it due to the fact that i was never notified by this company that she had applied for this credit. By law I should have been notified by this company by mail and i never was. I expect them to remove thier claim from my personal credit report.

My credit has been damaged and is costing me much more then they realize. I have had to spend time to try to contact them but keep getting handed off and am sick of this. I expect them to respond. I will contact lawyers if I need to resolve this issue.

I had bought some underwear a week ago and exchanged them for a different kind. When I tried them on I did not like the fit they were too thin and felt after I washed them they wouldn't last. I went back to the store I originially bought them from and gave the girl the receipt I was given with the exchange. She told me she had to give me a credit not my cash back which is what I bought them with. I asked her why and she was very nasty and told me I didn't have my original receipt when I returned them the first time and I most certainly did have a receipt and I also came to find out that whoever the cashier was that made the exchange did an less exchange so not only would they not give me my cash back but they gave me less money than what I paid.

I originally bought 5 for $25.00 underwear. They only gave me a refund for underwear that are 2.50 each. I did not buy 2.5 underwear and I have never seen 2.50 underwear in Victoria Secret. That girl Miranda was very nasty and defiant. All she kept saying was that I didn't have a receipt and I told her yes I did. She called another manager and she was trying to be nice but Miranda just didn't want to hear it. I told her she was calling me a liar by saying I didn't have a receipt. I am in customer service and I have never been so embarassed and disrepected in a store of any kind. I am sorry it had to come down to me complaining but when I am being honest and am called a liar it is unacceptable especially from someone who doesn't know me and doesn't know the error that was so obviously made on the previous cashier.

arrive for a friend on her birthdate I pay to be deliver 2nd day deliver the gift supost to arrive on 01/15/09 and is Monday 01/19/09 and and stil has not arrive. it may not be Victoria's Sectrets fall but since I pay Victoria's Secrtes I blame them for this.

This was a special gift card that the person was counting on, what a waste of time. it might not be a big deal as supost of other complains but I'am angry and I don't know who to go to.

Sorry if Iam out of line or use this page for this

My 18 and 19 year old daughters were shopping in the Victoria Secret store at South Hills Village in Pittsburgh, PA. One of my daughters was looking at under garments and specifically at a sale of 5 for $25. The other was looking at lotions. The daughter that was looking at the under garments asked the other if she would buy them for her and she would pay her back. Unfortunately, she was unable to find 5 pairs in her size, so she then asked my other daughter what she thought about buying just 2 for $15. They both agreed that it was not a good idea, and my daughter placed the two pairs on a counter that was close to where they were discussing this.

At that time, a sales assoicate asked my daughter if she had found five that she liked, and my daughter said no that she could not find five in her size. The sales associate then accused her of stealing five pairs and having them in her pocket. This was totally untrue and both of my daughters said no--they are right there (meaning the two pairs were placed exactly were she placed them.) The sales associate then ran into the back room. My other daughter continued to make her lotion purchase, and both of my daughters also attempted to get the associate's name. They were told they could not give any names, and another associate gave them the customer relations number to call.

Both of my daughters have held training and jobs in retail stores. Actually, they both have held jobs at the very same mall where this occured. When my daughters returned home, they both had said that this was wrong and one of the first things they had in training was to never accuse a customer of stealing because the customer could sue the store.

If there is legal action possible here, I would like to know and would consider pursuing because of this false accusation and infraction.

I was making a purchase at the counter and asked the sales clerk if I can swipe my angel's card then pay it off right there with my credit card since I didnt have enough cash to pay it off as I always do. She said yes, then swiped the card, and said that I couldn't pay it off then, but it will be billed to me. I was unhappy of the fact then.

I then received the bill a day ago after being out of the state for a month. It was being charged $20 on top of my $38.89 purchase, I called customer service and they requested a $10 processing fee to get it paid over the phone and to get the late fee off the credit bureau. There fore ended up paying $68.89 for it. As a loyal customer, I was very unhappy and unsettled about this problem from the start.

I had to pay almost 100% of my original bill when it shouldn't have being sent in the beginning since I wanted to pay it off right then.

I have paid the account fully. The account is maintained by an error in their posting of monies of which they still claim the did not recieve payment. The monies they posted was half of what the payment was made. I sent them twice copies of the monies paid. They claim they cannot find it.

Balances still due to fully paid account.

My saleslady offered me a rewards card as I was paying for my items in cash. At no point in our discussion did she refer to a credit card. I even asked her if it was like my Safeway Grocery Store card, where you receive points for purchases, and she assured me that it was just like that. So almost one month later I received a Victoria's Secret credit card and a bill for the same amount that I had already paid in cash. I called them and had the card de-activated, but without my receipt no one was able to remove the double charge.

The store manager said that it was impossible to retrieve any transaction records for the time of my purchases(how convenient). I've spoken to endless reps, sent emails, sent letters and haven't received even an acknowledgement aside from a collection's bill.

I now have a negative credit report from WFNNB in the amount of $200.00. The two bras I already paid for were about $65.00.

I took a shopping trip to the Fox Valley Mall the middle of Dec. with my daughter-in-law. The trip for us is over 100 miles one way. We purchased alot and only until we got home did we realize that the PJ bottoms had an ink tab on them. Fortunately, I was going to the Wausau Mall the following weekend, so I could have the ink tab removed then. Now, the Wausau Mall is a 50 mile trip one way. After waiting in line to check out for approx. 30 minutes I presented the PJ's with the ink tab still on and was treated rudely. They have no ink tab remover so I was out of luck.

How are you supposed to wear PJ's with an ink tab on them? And further more, why didnt an alarm go off when we left the store? I preceded to place my other articles down and walk out before I made a scene. Why does it have to be that way? I did get the ink tab off at another store in the mall. They were extremely helpful and apologized for Victorias Secret attitude. I used to enjoy ordering and shopping from V.C.

My daughter works for the company and we recently had a death in the family. My husbands grandmother passed away on sunday. That night my daughter worked an overnight shift 6pm till 6:30am doing a sale change. She was scheduled to work on Wed. eve, the funeral is at 2pm family to arrive at 1:15p. She told her manager she would open for her but she needed to be gone by 12:00p. Her manager asked how long it will take because your scheduled to close that night. Can you be back by 5pm? She told her that we have burial and dinner afterward and was going to be with the family. The manager told her that she was working with her and would expect to see her on Wed then.

I was offended, being a manager of a retailer for 23 yrs. would never ask team member to come back to work, disrespectful (in the work place). I do believe most companies have programs for this. I did contact a corporate hr person, who told me to have my daughter contact her district hr person. Who in turn let her know that she as a part-timer could take a day w/out pay, which she was ok with. But my daughter did not want this to interfere with her job and did not want to give out her name after for that reason. I told her to just do what her manager said. I find it unfortunate that if this had been a loss prevention issue it would have been taken differently. I guess it depends on what sort of "loss" were dealing with.

I received my credit card statement and an entry for 93.98 for VS SENSATIONS was made. I called my crdit card and they gave me the phone number to call at VICTORIA SECRET. I was told it was a membership service for which I was being charged. I explained I was never informed of this and did not request this and want it all cancelled. Prior to this two months ago another credit card came with an unknown charge for 109.95 for AP9VSHOME. I called about that also and had it cancelled because I never requested this. I want to know is any of this legal that VICTORIA SECRET is doing???

I was told the charges would be taken off my credit card.

I purchased a Lip Gloss and Perfume Tower for $100.00 valued at $220.00 on 12/16/08. I went home and decided to count the lip glosses just to make sure that I had 20. I only had 19 in there. So I went to Victoria's Secret the next day 12/17/08,I waited in line for about 10-15 minutes. When I got to the register I started explaining the situation to the cashier (Gabby). Gabby then told me that I had to leave her line and go to the back of another line to speak to the manager. I have worked in customer service for years, and I know that this is very poor customer service!

So I went to the manager's line and waited another 15 minutes. When I finally got up to the register I explained I was missing a lip gloss. She looked at me and said so do you just want a refund then. I said no, I want what I paid for in the first place. I feel like the manager got frustrated with me about the whole situation. I just feel like the corporate office should know what happens in their stores.

Because of the poor customer service, I will no longer shop at Victoria's Secret. I will also be spreading the word to my friends and family.

On this Dec 15 would have been three years that I've worked at Victoria's Secret; if it hadn't been for what has happened in the past 4 months. In May I left for my maternity leave, which I got the day AFTER I had my baby. I had originally spoken with my managers to leave May 1st, but ended up being scheduled because of a communication error between the managers. So I worked my last week until the day before I had my baby, I was told that I could take as much time off as I needed and that my position would still be there for me when I returned.

At 9 weeks I decided to go back, I called my manager and we discussed what days and times I would be able to work,she said she'd call when she made the schedule. A week went by, no call. 2 weeks go by, I go into the store and talk with another manager, the 1st manager was on paid time off, so she asked what my availability was and said she'd schedule me. So again another 2 weeks go by before I'm scheduled to work.

I finally go back for my first day and have to take a break after about 2 hours to pump, during that time, I was checked on twice. Which to me seemed rude, I was only in the bathroom (which by the way is against the law for me to be in there pumping) for 15 maybe 20 minutes. So I worked once a week for about a month, then coordinate with my mom when she can watch my baby and tell my managers I can work 3 days a week they say that's good.

Well for the next month, every time I went into work to check my schedule, I wasn't on there. I was written in, on the back page with only on call shifts, which basically means I'm back up if someone doesn't show up. I finally get tired of not working and ask my manager what's going on. She tells me I didn't even realize you weren't on the schedule. Which doesn't make sense to me because she edits the schedule, the whole time on my leave I was constantly in the store visiting. She offered me another management position, which I had held the previous year. So I am just confused as to why I wasn't scheduled all of the sudden. She tells me they were over staffed it doesn't make sense for new hires to get 30 hours a week over a seasoned associate. Now I am fighting them for unemployment, I have a hearing tomorrow so we'll see how that goes.

I made a purchase and was solicited by the 18 year old clerk (guessing on age, but 18 max) for an Angel's card....nothing was mentioned that it was a credit card. She said it was free and I would receive coupons and their catalog and discounts for newly released merchandise. I finally said sure and she asked for some information including my SSN. I said, why do you need that....she said oh, it just goes to our head office. I said, I don't want this to run thru the credit reporting agencies and I don't want a credit card...again she said oh it just goes to our head office, that's all.

I came home and read the information (I did not have my contacts on or glasses with me in store)and it was in fact a credit card. I tried to call the # on the pamphlet and could not reach a live person. I called the store and they advised me that I would have to come in to cancel it...but why would I want to cancel it they said...it was free. Regardless, I said, I wanted to cancel the card. I had to go back to the store to cancel it by phone and then was told by the clerk hired for the Christmas rush only (max 20 yrs old) that spoke to someone at VS credit dept. that I would now have to wait until I received a card in the mail to cancel the CC.

So now this has been run thru credit reporting (which I did not want...it weakens your FICO) and I am getting a CC I did not want. Victoria's Secret might want to NOT solicit for a CC, but drop the info in their customers bags, so they can get all legit, honest information first hand as opposed to 2nd hand info from a teenager hired part time that probably knows nothing about FICO/credit reporting agencies. An online quote from a previous employee...You were forced to sell credit

Regarding the complaint(s) about managers yelling at assistants, etc in front of customers I know that this is a fact because I am a former employee of V.S. and walked out on them because of the verbal mistreatment when I was being considered for a management position with them. I was chastised left and right for sales that I didn't push enough, and on a few occasions I was brought to tears.

I quit my job with them because I got sick of the harsh sales tactics and horrible way in which they dealt with their issues about how I sold products.

I placed an order over the internet that cost a total (including tax and shipping) of $151.66, and I received $30 off because the order was over $150. Only one sweater that cost $39 was the only thing that fit right, so I sent everything else back. With all other returns, I expected to get a return anywhere from $80 - 85 but instead got about $53. I called curstomer service and the manager, Jessie and rep Lily told me that this is how they do it. I asked them where on the website it states that you would deduct the coupon on the returns and they could not answer it. Jessie even looked on the website and said there was no such information. This is fraud.

They state that they will charge shipping and return costs and that is fine. But NO where on the website do they state that they will charge you the coupon. Also another thing that they did not do was return the tax on the returned sweaters. I inquired about this and the rep goes we don't return tax. At that point, I asked why and she said oh but we can, give me a minute to calculate this. I will not be buying from VS again. This is fraud and unprofessional. I hope that someone can go after this.

I placed an order over the internet that cost a total (including tax and shipping) of $151.66, and I received $30 off because the order was over $150. Only one sweater that cost $39 was the only thing that fit right, so I sent everything else back. With all other returns, I expected to get a return anywhere from $80 - 85 but instead got about $53.

I called curstomer service and the manager, Jessie and rep Lily told me that this is how they do it. I asked them where on the website it states that you would deduct the coupon on the returns and they could not answer it. Jessie even looked on the website and said there was no such information. This is fraud. They state that they will charge shipping and return costs and that is fine. But NO where on the website do they state that they will charge you the coupon. Also another thing that they did not do was return the tax on the returned sweaters. I inquired about this and the rep goes we don't return tax. At that point, I asked why and she said oh but we can, give me a minute to calculate this. I will not be buying from VS again.

I have been shopping at Victoria's Secret for 15 years or so and spend at least $1,000 a year between the store and catalogue. I went to Victoria's Secret at the Valley Square Shopping Center one Friday evening and purchased a $15.00 pair of slippers. After I got home I removed them from their packaging, removed the tag inside the slipper and put them on. After wearing them for about 10 minutes I decided they didn't fit well and decided to return them. I did not think this would be an issue, after all, I had the receipt.

On Saturday afternoon I went back to the store to return the mechandise. When I approached the counter the salesgirl informed me that the manager would have to look at the slippers first in order to approve my return. This struck me as odd since I had a receipt (and kept the tag). It also stuck me as odd that they needed my driver's license so they could swipe it. The manager then informed me that since I took the tag off I could not return them.

Obviously, I could not have used a pair of slippers that were in perfect condition much in less than 24 hours. I expressed my displeasure to the manager (Elizbeth, who only gave her name after being prompted several times) who explained that the policy was new and was on the back of my receipt as well as a sign (inconspiculously placed sideways on the far left side of the desk). I countered that customers who have been shopping at the store for 15 years are not going to suddenly read the back of their receipts for an updated policy.

This was a $15.00 item that was clearly unused and I planned to retag myself and take to another store. Did they really want to lose my business over this? Apparently, the staff at the Valley Square store could care less about the business VS retained. I asked to speak to the manager's superior. She gave me a customer service number and stated that I could call them; she was done with the situation (Elizabeth came across as very snotty and certainly wasn't capable of displaying professional management skills in front of her staff).

I left and called customer service and explained the situation. They reinterated the new policy and told me they would forward my complaint to a district manager. Although they could request the DM contact me, they could not promise it. I informed them that I would re-tag the item myself and return it to another store. Customer Service stated that as long as the tags were on it, that is all that mattered. Are you kidding me?

VS really needs to train the twits working in their stores to use a little common sense. Because of the experience I had while returning a $15 pair of slippers owned for less than 24 hours that were completely resalable the store has lost a longtime customer (the catalogue is supposedly separately run; they have been nothing but great). I also think that they could give their customers a warning and return as a courtesy the first time (since the policy is new - I'm sure many others are unaware). After all, isn't that what good customer service is about? Elizabeth and her staff wouldn't have a clue.

I bought two bra's Ive had them for four months and the demi bra the strap that connects to the back broke, and the other one is so uncomfortalbe it rides up the straps dont straighten out. If i wanted to waste money I would have shopped at Wal-Mart, I spent $40 or more on 1 bra you would think you would get a good bra. I would like a gift receipt or replace the two bra's that would be nice, but if not I'll just find somewhere else to spend my money.

I brought **** Bras from Victoria Secrets for many years. The bra's has given me rashes and scares from the under wirer bras. The wires brocked my breasts leaving scares a well.

scares on both brest from under wirer coming through they bras.

I own 2 Very **** demi-push-up bras from Victoria Secret, which I have worn daily over the past 3 years. (I do not wear any other bras). Since that time, I have had a series of rashes on and around my chest area and directly underneath my breasts. Large bumps, redness, extreme itching and pain have occured during these breakouts. They seem to last between 1-2 weeks at a time and become so intense that I am unable to wear a bra and I have purchased a variety of powders and creams in attempts to ease the pain.

At its worst, I have refrained from going out in public due to the constant itching and painful discomfort I feel. However, I never dreamed it could actually be my bras creating these symptoms. I was actually scared that I might have some sort of disease and have been considering seeing a Dermatologist for help. Now that I realize my Victoria Secret bras may be the culprit of these extreme rashes, I will immediately stop wearing these bras.

I am very disturbed about the possibility of my Victoria Secret bras having unhealthy materials in them and I am scared about the possibility of what other lasting effects this may have on me. Can it cause cancer or any other health issues? I hope a full investigation of Victoria Secret bras will ensue and I will stay informed on the progress of such an investigation.

At least 4 breakouts over the past 3 years while wearing my Victoria Secret bras. Extreme rash, itching, and pain in my chest and breast area during the breakouts, which last from 1-2 weeks at a time. Itching and pain in my chest area to the point of not be able to wear a bra and even not going out in public when the rashes are at their worst. I've purchased several creams and powders in attempts to minimize the itching, rash and pain, but to no avail. The only thing that seems to make it subside is time.

I received a Victoria Secret bra as a gift and I also had to go to a doctor for treatment of a rash. I just saw on the internet the lawsuit that another lady has and wanted it to be known that I also had problems.

I spent atleast $500 in treatment and analysis by a dermatologist to have the problem diagnosed.

First I was paying for magazines, I never ordered. Almost every month I had to call and get the charges taken off. Now there was a problem with the on line banking and it didn't go through. This is about 20.00. Which I never missed a payment and I have always been on time. On the phone though I treated as a scum of the earth. And I have spent over 3,ooo from them. I wanted my account closed. My account will be payed off in less then 10 days. But they are reporting me to the credit report agencies. My credit will be hurt by 20.00?

They added 70.00 to my account. I am losing sleep because they are hurting my credit. I was nothing but a good customer and now I have been having a headache for 10 days. And been very sad an hurt about this.

VS Chula Vista Mall : San Diego California Store Manager : Saree Few minutes ago my mother was going to purchase several items at the aforementioned store. She was looking for a specific item , which I had seen on their web page. The salesperson didn't know about the existence of this bra and she called the manager. I was on the phone waiting for her to answer so I could explain what we were looking for.

However, she refused for some minutes, when she finally answered the call (I was calling from Mexico). The manager was very rude on the phone and told me that she didn't know what I was looking for and that I must have been confused because obviously I cannot understand English. Her attitude was defensive from the beginning but then it turned aggressive as you can see by her last statement. I have purchased VS in stores all around the US and I have always encountered really nice and good mannered sales people. It is a shame that this person is the manager of the store in which we will not shop again.

I bought their underwear on Feb. throught their official website, and few hours later I decided to cancel it. But the subscription from them was not cancelled when I cancelled the underwear(actually I dont even know I subscribe their something). So they charge me 14.95$ every month until I checked my credit card statement today.

When I called them, the supervisor zu was very inpolite, and she just describe that she will cancel my subscription and return my fee for this month. After she finished what she said, she just wanted to hang up the phone. I was very angry for her unrespection, so I asked her that I need to talk to your manager. She said she is supervise and there is no one else I can talk. And she said Victoria Secret and Victoria Secret Home are different company, so when I bought a item from Vetoria Secret, they did the subscription for Victoria Secret Home, and now they said they are different company.

I bought their underwear on Feb. throught their official website, and few hours later I decided to cancel it.

But the subscription from them was not cancelled when I cancelled the underwear(actually I dont even know I subscribe their something). So they charge me 14.95$ every month until I checked my credit card statement today. When I called them, the supervisor zu(ID: 15382) was very inpolite, and she just describe that she will cancel my subscription and return my fee for this month. After she finished what she said, she just wanted to hang up the phone.

I was very angry for her unrespection, so I asked her that I need to talk to your manager. She said she is supervise and there is no one else I can talk. And she said Vetoria Secret and Vetoria Secret Home are different company, so when I bought a item from Vetoria Secret, they did the subscription for Vetoria Secret Home, and now they said they are different company. cheatting company!!!!!!!!!!!

When I would go into a Victoria's Secret store, they would hand me the phone and told me to talk to the representative on the phone regarding my mailing address. Everytime, I confirmed it was right but yet, I never received any billing but received all other promotions. So, I decided to switch to online billing...only to discover VS was doing this to me again! I have not seen a single statement. I checked online on a whim, and to my suprise, I was asked to verify my email address..not one or twice but THREE seperate times. Then finally, they charged me a late fee of $20 and of course I am shocked seeming I was never sent a bill!

I went ahead and paid it so I didn't inquire anymore fees. I called them after I had time and the phone customer representative manager was VERY unprofessional and rude. Damien Giammarco, the manager, proceeded to tell me I was irresponsible for not paying my bill on time and so on. I asked me what he can offer to rectify the situation. He was less helpful than the representative I had spoken to. She offered me $100 worth of cupons and he said he doubts she offered me that! So, he implied that I was lying. I asked him that if I had a charge on my account, then they would have been able to apply a credit, he just kept denying... I ended up crying because he was just a nasty being that was condescending.

I bought 4 bras (not onsale) 2 months ago. I have beenm using their bras for 3 years now, and according to the instructions of a sales associate, I always wash them in a mesh bag. One of the bras quickly began to lose shape , even around edges and around the cup. I did not keep my receipt dure to the fack that i have never had a problem before. I took the bra back to the same store and the mamager looked at me like I was crazy and told me I had not washed it properly. When questioned about why it only happened to one bra, she still refused to make it right. I tlod her I would no longer be shopping there and that she could throw the piece of trash where it belongs. I will never set a foot in one of their stores again. A perfect example of the pooest vustomer service I have ever seen!!

I am out $40.00.....

When I was shopping at the Victoria's Secret in Santa Monica, I was approached by a woman who asked if I would be interested in getting an Angel Card. She explained that my purchases would earn me points on the card, which I could redeem later for discounts, etc. She NEVER ONCE mentioned that this was a credit card, and I didn't realize it until the purchase had already gone through and it was too late. I never would have taken the card had I known it was a credit card, as I refuse to pay the outrageous interest rates these companies charge for their cards.

After I received my first invoice, I called to ask about the fact that I'm in Canada and the invoice is in US Funds - so how do I pay this? I was told to inscribe US FUNDS on my cheque and that they would then convert the amount to US funds themselves. I sent them a cheque and almost four weeks later they still hadn't cashed it. I called to see if they had received my cheque and was told that they had no record of receiving anything. The woman told me not to worry, that I'd be receiving another invoice soon and to just send a cheque to pay that one.

I then received another invoice and noticed that they had initially charged me a $20.00 late charge, but had removed it (I'm guessing they did this after my phone call inquiring about the first cheque). I sent another cheque for the full balance ... and GUESS WHAT?? - they not only cashed that cheque, but also cashed my first cheque! I haven't called them yet about this situation. I can imagine how long it's going to take before I get my money back. I can promise you though that I will be cancelling my account with them as soon as I've received the money they owe me, and I WILL NEVER STEP INTO ANOTHER VICTORIA'S SECRET STORE and any store related to them EVER AGAIN!!

My bank account is overdrawn and my bank has charged me an extra fee because of it.

On Thursday 10/23/08 I was at work, and the shoppers looked a little bit suspicious so I asked one of them if they needed any help with something, she quickly responded with an attitude saying no! I then decided to call my manager over, when she got in my face and pushed my. . . then the other girl grabbed my and started punching me in my side. One of the employees was in that day just shopping, and had to jump in while the other two female continued to hit me! The cops and security came in to break it up. This has been a ongoing problem, and the managers don't seem to have it under control for the safety of the employees!

My manager at the Victoria Secret's in Boston, MA told me to go into another area of the store to fix the merchandise. Some of the managers are not aware of my illness, and at times I feel like she talks down to me, and is'nt considerate to my health, and has no knowledge about it. When she insisted I go in the other department, where the two suspicious shoppers was, thats when everything started. After that no one asked my if I needed to go to the hospital or if I wanted to go home. Instead they made me stay (while in pain on the side of my ribs), and work the rest of my shift. This is not the way to treat an employee, especially if they have some type of disability. The option was never open for me to go to the hospital.

Right now I'm afraid to work the evening shift, and on the floor with the manager. All the employees know many times people would try to steal, and all they say is it happens all the time! There should be a better way to fix this issue! It happens too often and there should be something done about it!

I purchased some undergarments and two bras from Victoria's Secret on 10/20/08. I returned the bras on 10/22/08 (to the same store) for a refund. Upon stating to the cashier that I had a return I was immediately asked for my State ID. I asked (about 3 times) why he needed my ID. I was told that that is what they needed when someone makes a return.

The cashier stated that they need a State ID when a person makes returns so as to prevent/track frequent returns. He said that if I ever worked in sales I would know what he was talking about. He proceded to put my ID in some type of machine that was behind the counter. I'm not at all certain about the purpose of the machine. Since my purchase was made with a credit card he swiped my card to return the money to my card. He then gave me a receipt. This is the first time that I have had to produce my state ID to return an item.

This experience has left me feeling like some kind of criminal. I feel like my privacy was violated. There has to be something wrong or illegal about this. I really do not plan on shopping at Victoria's Secret in the future. This is simply outrageous and demeaning.

We were just making chit-chat, and before I knew it, I was following her around the place while she had her back to me while she re-organized shelves and etc, which I thought was extremely rude. And then at the checkout counter, I encountered her again, and she tried to charge me $27 instead of $20, because the bra I picked didn't have a price tag on it. I had brought her a similar bra in black and the price was $20. Basically, I've never had a good shopping experience there. Never positive, only negative or neutral.

Waste of my time when she couldn't figure out the price.

FYI ~ The Manager at Victoria's Secret in Wall Township is awful! I shop there frequently & have heard the way she talks to her girls in front of customers & it is a disgrace. I asked one of the girls when I was in there the other day what her name was. I only got the first name, Debbie. She is very rude & not very nice to her customers either.

The man there said I could only complain about the products or in the store service. So, who do you complain to about the World Financial Network National Bank that is running the credit card? Being directed to Customer Service at the same Credit Card with the bad service only gets you hours on the phone being misdirected, hung up on, being told your last 4 digits of your social security number aren't yours and being told you are LYING by the confrontational Outsourced representatives in India who would rather defend that they are right to the death than actually provide good customer service and fix any mistakes, or actaully direct you to the proper person who will.

Who do you complain to about them? According to the Victorias Secret Complaint Line, you should complain to the Bank about the Bank! So, exactly who is going to do something about that complaint? No one! Because someone at the actual Victorias Secret Store in Ohio needs to be available to take that complaint that the Bank and the Outsourcing are terrible enough for a person to want to cancel their card and stop shopping there. That isn't even an option on the mechanical recording one gets when you try to cancel your card. Bad Service!

Fees that shouldn't have been there.

This store has serious personnel issues. While I am generally treated very well or at least appropriately at other locations, I have consistently been treated poorly at the Superstition Springs Mall location in Mesa, Arizona. Sunday 9/15/2008 was no exception. I went into this store with my niece poised to put several hundred dollars on my Angels Charge Card and was completely ignored by staff. I stayed almost 20 minutes, not one of these young ladies bothered to come out from behind the counter. No one approached me. In fact, not one employee even bothered to come out to the floor.

Instead, they were all behind the counter chit chatting except for the two who were just leaning against the counter looking bored. I attempted to get assistance with the makeup counter, with all good intentions of buying a whole new collection of makeup for myself and a second for my niece. I was obviously frustrated by my inability to find what I need but couldn't get anyone to acknowledge or assist me although one of the girls who appeared obviously bored was watching me off and on, she would look away anytime I would attempt to get her assistance.

After being ignored for a grand total of nearly 30 minutes of this treatment, which I've come to expect from this location, I decided to take my money elsewhere and spent several hundred dollars with one of their competitors instead, where I was treated very nicely and will absolutely be shopping again.

I was overcharged for a product. when I got home (45 min. away) I called a let the manager know she basically said it was tough luck and I was probaably trying to scam her. I had the same day receipt. I asked her if we could do all this over the phone ( people place phone orders all the time! Scam?) since I live so far away. She laughed at me and said I was trying to scam her. I let her know I like the product, I just want to pay what the tag said (reg. price $22.50 sale $9.99) I asked who her higher up was and she said there was no higher up than her.

I hung up, after the last 3 weeks spending over $350.00 there, I was not treated nice and was treated instantly like I was trying to scam her. There was nothing resolved except for hurt feelings. I was nice and very polite and she was rude and not professional at all. I would like to see her fired. I love that store, but I'm not spending my money there anymore to pay her wages.

Typically every year my mother in law buys me and my husbands cousins gift cards to Victoria Secret. What a great gift... Well, this year it turned very sour. In Dec 07 my mother in law purchased these cards from a store in Illinois, St. Clair Square in Fairview Heights to be exact. Just yesterday I went to use my card to make an online purchase. I live in Burbank Ca, and now is the time to pick up swim suits at a great deal on line. Well, when I used my card, the card was not recognized... Hmm...

When I called customer service on the back of the card, I was told the card had been used in the same store it was purchased in and the card was redeemed on June 9th 08. I explained to the man that I was not in that town at the time, my card had never been out of my hands and it had never even been removed from the glued backing of the gift card packaging. So how is this possible... Well, this is clearly a case of INTERNAL GIFT CARD FRAUD!!!!

I called my husbands cousin and she had the same problem with her gift card. What I'm most disappointed about is that when I called the store for their DISTRICT MANAGER'S contact info I was told they can not give that out. I'm actually a retail DISTRICT MANAGER and I know quite well if there is an upset customer demanding the number you can give it out. My intentions at that point were to be good retail partners and alert this DM that he may have a case of internal theft going on.

The customer service dept tells me it may take up to 6 weeks to resolve my dispute on this gift card. So let me ask you this- Is this company that big that they have enough customers to survive sales and allow one unhappy customer to wait 6 WEEKS??!!! Please!!!!!!! I work retail, get it together Victoria Secret! Not only was it my card, my husband's cousin as well.

I have such a bad taste in my mouth that I was not treated with more respect. Customer concerns are to be treated with the highest level of priority. That's how one builds satisfied loyal shoppers. I must say I'm disgusted by what has happened and the results of the time frame I have to wait. I will not longer shop at Victoria Secret. They have just proven to me that they are too big and too busy to care about the consumers that put them there... Sad...

I went to the store to buy a gift for my roomate. I went to the store bought a couple of things and was looking to get a pair of boy shorts underware that she likes. Spandex lycra type of material. The girl told me to go to the corner of the store she would radio ahead to have someone help me. I heard her say it as I walked away. I went over there where she said and I stood for about 15 mins. and no one came to help me.

I came back today to return one thing she did not like and got something else for her. I got the manager, told her my story. I have been around different types of retail for the last 20 years through work delievering and I have yet to see things handeled this poorly. From where I was only 5 feet from the person. She only seem to helpe and paid attention to the younger girls and women. I don't know what else to say other than that.

Tell or give me a good reason why I should ever come back to [their] store and give my bussiness again.

I received an Angel Card when purchasing items at Victoria Secret. The clerk asked if I wanted to save money and gave me a credit card. I paid this first balance in full. The next time I used the card I did not receive a bill. I had moved so I called them to change my address. I did have a balance and paid on the account at this time. The customer service rep asked if I wanted to receive it electronically and asked if I wanted a free credit report...I said sure. I had no balance on this account after this. I have never...received any online billing on this account.

A few months later I received a phone call saying I was past due. I had not used the card. The representative said the charge was insurance on the account that I agreed to. They also said that it was an outside service that did this and they probably sent me something for free. I cancelled this immediately but still had to pay 10.00 plus 19.23 in late fees. After this the account was at -0- balance. This was in May, 2008.

In July, I attempted to use the card. There was no balance on it and it was denied. I called Victoria's Secret again and they said because I have been late, they were not willing to issue credit. I closed the account but was left with a very bad taste in my mouth.

First, they were not clear it was a credit card at the store, 2nd I was conscientous in calling the company when I hadn't received a statement when I moved, then I was roped into an insurance charge which I would never agree to, and promised a free credit report sent and never received. 3rd I have never received an online bill. This was set up to come to my work email so it is check everyday. 4th My credit limit went to -0- with no notification when I was late on the insurance charge.

I received an Angel Card when purchasing items at Victoria Secret. The clerk asked if I wanted to save money and gave me a credit card. I paid this first balance in full. The next time I used the card I did not receive a bill. I had moved so I called them to change my address. I did have a balance and paid on the account at this time. The customer service rep asked if I wanted to receive it electronically and asked if I wanted a free credit report...I said sure. I had no balance on this account after this. I have never...received any online billing on this account. A few months later I received a phone call saying I was past due.

I had not used the card. The representative said the charge was insurance on the account that I agreed to. They also said that it was an outside service that did this and they probably sent me something for free. I cancelled this immediately but still had to pay 10.00 plus 19.23 in late fees. After this the account was at -0- balance. This was in May, 2008. In July, I attempted to use the card. There was no balance on it and it was denied. I called Victoria's Secret again and they said because I have been late, they were not willing to issue credit. I closed the account but was left with a very bad taste in my mouth.

First, they were not clear it was a credit card at the store, 2nd I was conscientous in calling the company when I hadn't received a statement when I moved, then I was roped into an insurance charge which I would never agree to, and promised a free credit report sent and never received. 3rd I have never received an online bill. This was set up to come to my work email so it is check everyday. 4th My credit limit went to -0- with no notification when I was late on the insurance charge.

I've been buying V.S. bras and panties for years. My favorite collection has been the Second Skin Satin collection (now only available on line). It seems over the years that the quality has gone down hill. I know that the wash instructions say to hand wash and drip dry. BUT FOR YEARS I've been able to throw them in a lingerie bag, wash, and even throw them in the dryer and they've stood the test. Until recently, they can no longer handle the dryer. I've found that after a few washes (like 3) in a lingerie bag, and laying flat to dry, doesn't hold either.

My bras are losing the elasticity on the band and coming apart! I know what the label says and I know what I've been doing for years - as do many other ladies...the quality is just not the same. For the money I'm paying, I would think these bras should last a few washings in a lingerie bag and air dry...they are not handling this well. Anyone else having this trouble? I've since switched to the Leggs, Hanes, and Bali stores in the malls as V.S. has become too expensive for the quality I've been receiving lately.

This is just another situation that confirms how poorly a Million dollar company trains it's Managers. My daughter has worked for VS for two months this summer and she is constantly telling me stories about how employees are dissatisfied with their job (my only conclusion is that they're there for the discount)I'm confused as to why they schedule workers 2 or 4 hours a day here and there, and have 5 managers at this store all who DO NOT communicate with each other.

This recent incident put me over the top. My daughter was scheduled to work and when she arrived the Manager called her behind the register and told her that her shoes were not in uniform code(keep in mind she has been working there for 2 months). She asked my daughter, Would you wear those to a wedding? Huh? Are you kidding me?!! What does that have to do with anything? Her opinion is Gospel? None the less, my daughter was just about to suggest walking over to a store in the Mall and picking up a proper work shoe when she decided to just send her home.

As she's checking my daughters purse before she leaves she says with a Big Smile HAVE A GREAT DAY! Oh, I'm sure she will having drove all that way to work that provides for her spending money when she's away to school. If anything ,she has learned how the retail world operates, and just because you make Manager doesn't mean you're competent.

No damage, just dealing with incompetent managers

I ordered several hundred dollars worth of clothes from their on-line catalog. The clothes, when they finally arrived (well after I had completely forgotten ordering them!) were all the wrong size (too small, not what I ordered!) & also made of very cheap materials.

I went back to the online catalog to check & sure enough, two or three of the pieces of clothing that I bought were advertised as being made of cotton or silk (I cannot wear synthetic materials, so I am always very careful about ordering!)but they came to me made out of cheap synthetics & sewn together very poorly, with exposed seams. Very disappointing! I have never & will never order anything from them again.

I returned the poorly made items with a concisely written complaint stating that I was embarrassed that an American company was selling products so obviously made in third world countries; it took over six months to see a credit on my statement, and I don't believe I was ever fully credited for the amount that I had spent, but it took so long I lost track, which I'm sure is their idea.

My daughter Visited a Victoria Secrets store in Los Angeles. She was induced to open a credit account but did not make a purchase. She gave my address and phone number at the time because she was in the middle of moving and did not know her new address. Since then we have received a statement each month with charges appearing for services she never received. Each month now there is a late payment fee of $20. The balance is now $143.73

I have called the company and they removed some of the charges and closed the account. But each month we still get the statement and the balance is going up each month with late payment fee and interest at 22%. The company World Financial Bank harrasses me every month with several calls to my home and cell phone numbers. They will not remove these charges. I think their charges are fraudulent and their phone calls are illegal. Do we have any legal way of resolving this matter?

Presumably this is damaging my daughters credit rating. We do not wish to pay for something we have not had.

Expensive bras ripped at straps after only 3 months..we were told to hand wash (we always do) and not to wear them so much. No credit or refund would be given!

2 $35 bras that can't be worn

I quit over the phone because I got a great year round teaching opportunity, and the manager yelled at me on the phone, asking if I enjoyed being terminated. I encourage everyone to boycott the store, as I ave been on the inside, and know it is a store from hell. I also e-mailed my complaints to HR, and never received a response. Emotionally damaged

During the school year I work for a major school district, so during the summer I knew I would be bored so got a job at Victoria's Secret. I was hired, and was promised AT LEAST 20-40 hours a week. I continuously got call in shifts, and rarely got a shift. A manager grabbed my purse out of my hands to check if I stole anything, and actually opened my wallet, and went through all of my bills. THIS IS ILLEGAL. They can ask me to move my stuff, but when they touch any of my posessions, it becomes illegal. Also I hurt my back at work, told a manager, and filed no workers comp, or anything.

the workers are terribly rude, and the entire time I worked on the floor, the girls were talking about every different customer in the store. I quit over the phone because I got a great year round teaching opportunity, and the manager yelled at me on the phone, asking if I enjoyed being terminated. I ave been on the inside. I also e-mailed my complaints to HR, and never received a response.

Emotionally damaged

This was the biggest mistake of my life. I felt like a thief. The manager was loud and I work in PR and I have never been talk down in front of people like that. I think the only thing she knew how to say was I am the manager. If there is any way to find a gift card for $50.00 in Sara Gail H's name that's where she put her 5 pairs of panties for $25.00 on gift card. I wish there was a way to look it up. You can only imagine how I felt I don't think I can ever go in that store again. The last words she said to me was "I'm not getting fired over two pairs of panties." My last question was "Where does it say if there is a sensor left on and you don't have a receipt you're out of luck?" No response!

Hello, I recently attempted to return a bra to Victoria Secret in Paramus, NJ - orig. receipt, not used, tags attached, although I knew the purchase was 6 months ago. The associate looked over the receipt and then asked for my drivers license. She proceeded to enter in all the information from my license for the next 5 minutes. Out came a report from their parent co. (Limited Brands)agency, TRE (Return Activity Report, Irvine CA).

First parag. listed a date problem. On the second paragraph it stated this decision is also based in part on return info provided by this report. I was given a 1 day exchange option - which was fine. I am not a frequent shopper of any of their brands. But I asked the manager why, if I was over the time frame did then I need to give all the info over from my license? The manager said for all returns now, they're asking for licenses.

I then spoke to a consumer rep from the FTC and they said that this practice on returns will become more and more prevalent on regular returns at retailers because people have been taken advantage of the system. TRE has no website, and has a recorded message on my return report. My main question: with everything happening now against identity theft, where is the protection to consumers when on a regular return (as predicted going forward), you'll be asked to give licenses that include name, addr and DOBirth? Did they not hear about the TJ Maxx hackers massive identity theft problem? It seems this apparently growing retail policy is going against the grain of consumer identity protection. I'd appreciate your input. Thank you.

On June 25th at about 11:15 a.m., I went into Victoria Secret to purchase two bras. An employee gave me the items I requested. When I arrived at the counter to pay for the merchandise, the sales clerk looked perplexed, and sought the assistance of another employee. She then came back to continue to ring up the purchases. I asked her if there were a problem, and she said no. She took my credit card, swiped it, and as I began to sign the credit card receipt, I noticed that the ticket price on the items were not the same prices charged to my credit card. The 2 items were marked $49.50 each, but my credit card reflected $100.

I asked why I was charged .50 more per item than the ticket price indicated. She told me the items were marked incorrectly, and should have been $50 apiece, instead of $49.50 apiece as they were marked. I told her that was not my responsibility. I said, as a consumer, I should only pay what the ticket price indicates. She seemed befuddled, and didn't know what to do. Then Ms. Melisa, whom she had spoken to previously, came over to explain that the items had been improperly ticketed, and that they should have been priced at $50. I again said that was not my problem, and that I would only pay the price that was on the ticket. And that she should give me a credit for the items. I suggested it might be easier to start the transaction again.

She said she would void the items, but that I could not have a receipt. I told her that was preposterous! I tried to explain to her that since my credit card had been swiped, this meant a transaction had occurred. I explained that I needed some kind of receipt to prove I never received the items, and that the transaction was voided. She said it is not the policy of Victoria Secret to give any kind of receipt for items that have been voided.

I then asked her how does won prove they never received the merchandise. She said,I'm voiding the purchase, that's enough. I told her I understood what she was saying, but that I wanted something in hand to prove that I did not purchase the items. I tried to explain to her that computers and make mistakes, or crash, and if that happens it may not record the items as having been voided. I told her everywhere I've shopped, I'm given some kind of receipt. Her response was, If these places do give these so called receipts, I've nerver heard of that.

It was then I told her, Melisa, that I was not leaving the store until she xeroxed the void receipt for me. She reluctantly did so. But it took almost 15 minutes for her to return. I called Victoria Secret's cumtomer service. I spoke with a representative who said it is not their polic to give receipts for transactions that are marked as voided. Again, I tried to explain that once a credit card is swiped, a transaction has occurred, and that the customer needs something in writing to prove he/she never received the merchandise. I tried to explain to the rep., that if the purchase was a cash transaction that would make sense. The customer would get the money back, and it's as if nothing transpired. But, once the credit card is swiped, a transaction has occurred. She called me a couple of time to find out more about what had transpired.

After speaking with the customer rep. several times, on July 5th, I receive a letter of apology, and a $25 gift card as a way of acknowledging that the manner in which I was treated, is not standard operating procedure for Victoria Secret. The letter stated they were sorry I was treated in this manner, and that they hoped the $25 gift card would make amends. I am most grateful for the letter, and I accept the $25 gift card because we all make mistakes. However, I don't want other consumers to be treated in this manner. So, I'm hoping you can speak with Victoria Secret corporate headquarters to ensure that these policies do not continue. Thank you.

I recently had a charge on my debit card for 109.95.. Victoria's Secret Home charged me 109.95 for some sort of program they said I signed up for a year ago.. I have no idea what it was or what it was for.. I think it is terrible that they can do this.. I guess it is some sort of club where you get a discount at certain stores.. The man I spoke with said I must have signed up when I placed a Victoria Secret order online last year..

VS Home took 109.95 out of my checking account overdrawing my account by $20!! I called and they tried to send me some discounts at stores and I was insistent on getting a refund.. Eventually, I got my money back but I had to get pretty upset..

When I placed in online order to Victoria's Secret in December of 2005 There was a link in the order which somehow gave you a trial membershipwith a travel company by the name of Victoria's Escapes. Apparently if you did not cancel after the trial period you were charged $99.95 for an annual membership in 2006, then in 2007 that fee increased to $109.95. Because I always seem to be carrying a balance on my Angel Card (a practice I am sure the retailer counts on for this type of fraud) I didn't notice the charges until 2008 when I started paying down my bill. I called Victorias Secret because I felt they were responsible for letting an unauthorized 3rd party charge my account but they sent me to Victoria's Escape.

At that time Victorias Escapes stated they would only remove the most recent $109.95 as the other charges were past. I asked them at that time if they had any record of my using my so called membershipand they stated no the membership had not been used but they would not remove the charges. I have patiently waited to pay my VS Angel card down to an amount that equals the 99.95 and 109.95 (209.95) so that I can formally dispute the charges and not pay the existing balance.

If the card were MC or AX it would be considered fraud and the charges would be investigated. Why is World Financial Bank which handles the card exempt from the same practices as other charge cards? Charges and finance charges totaling over $210.00

I purchased an Angels bra at VS Knoxville store after Christmas. In April 2008 one of the straps tore loose from the cup. I did not have the receipt, but was only wanting to exchange so I thought it would not be a problem, since the bra was clearly damaged. I took the bra to the Knoxville West Town Mall and the sales girl at the register, after a series of questions, told me without a receipt she could not exchange it.

I asked to speak to the Mgr. The Mgr was actually snotty about the situation (maybe reacting to my attitude), but she pointed to paper at the register and said that it was company policy that all returns must have the tags and a receipt. I was only wanting to exchange and she still said that I needed the tags attached and a receipt. This particular bra is not a discontinued item it is still available on their racks. VS does not stand behind their products. This bra is clearly a poor workmanship/quality and they will not let me make an exchange?

Angels bra worn for approximately 3 months is damaged and can not be worn and VS will not exchange. Basically I have wasted the $40.

I purchased two swim suits same type different colours. I recived them at different types due to them not having them in stock. When I did get them the on piece was the wrong size. I decided not to keep them as well the one colour was see through. I called was informed where to send them and I had my mtoher inlaw mail them off. She unfortunatly did not keep the reciet from the post office. I had called a few times to see if they had arrived so I could get a credit or cash back.

Over a month has passed and they can not locate them. I am now out over 80.00. And all they said was it is my responsibility to have had a reciept that they had been mailed. I am a good customer and order often from them. I will no longer order or purchase from them one because of this and two the quality is very poor! I had purchased a dress worth $45, the quality is that of maybe a $ 15 dress if that. Poor customer service..I will nto order from there and inform all others not to.

I am out the cost of the clothes as well as the cost I paid to ship the clothes back.

First off prior to this issue i loved Victoria's Secret, and their credit card was by far my favorite one. I have had it for over a year and had no complaints previously. I am only 19 and my credit score is already in the 700's so this concerns me and I do not want to be charged for financing charges which are also ridiculously high 22.8%! However, I can thank VS for my good credit score because I shopped their every month practically and paid my bills promptly as I do all my credit cards.

About 2 months ago I opened up my VS bill and knew it would only be about $40 because I purchased a swim suit online. I was shocked to see a balance of over $200! There was a charge of $193 made in VA!! I LIVE IN WI! I called customer service thinking it was identity theft and it turns out a credit card was not even used in the purchase/ VA Store, and it was NOT identity theft. I was informed that a customer came into the VA store and asked the cashier to look up their account and over the secure credit line the cashier got that customer's account number and SIMPLY ENTERED IT WRONG and just my luck it got charged to MY ACCOUNT!

THIS IS RIDICULOUS because the cashier must enter the account number twice and verify their information by asking for a driver's license AND the customer has to sign electronically and under the signature line is the first and last name of the person's account which happened to be MY ACCOUNT, so that customer KNEW they were getting away with not paying for their $193 purchase and that someone else was! It just shows VS employees are incomepeent and not revieved well enough before hired or maybe the training program is slacking.

I was extrememly mad about this situation but tried to stay calm but with finals around the corner I did not need more stress in my life! I can't even remember how many numbers I had to call, how many times I got transferred it was a mess! The part I was mad about what THEY COULD NOT JUST TAKE IT OFF MY ACCOUNT I HAD TO WRITE A LETTER DISPUTING IT! Last time I checked this issue is not even close to being my fault so now I have to waste my time?

So I wrote the stupid letter and mailed it in thinking once they get it then the charge will be taken off MY Account. I get a letter saying it will take 60 days! I got through to Lee E. the district manager who called me first and I did not return her call the same day because she called while I was in class.. I called her back and left her two voice messages she did not get back to me for 2 weeks so I called and left her a voice message at her office mailbox. THEN she called me back and apologized and was VERY sincere and nice and was sorry she had not called me because she was in conferences. She said she would send me a 30% off coupon which came in the mail shortly ha what a joke only 30% for what I went through! She also said she would speed up the process but I opened up my most recent bill and the charge is still on there!

Every time I will get my bill this will stress me out knowing I have a somewhat high balance on my account that I don't need to pay but yet it won't go away! So I called up Lee again and she got back to me very promptly and said she had contacted whoever it was to try and get that charge removed off my account. I have no problem with her, she is been the best she can be and I realize she has no control over the credit card part of victoria's secret. This is just crazy how this unfortunately happened to me and I AM BEING PUNISHED and i am a valued customer, I spend all my money at VS! NOT ANYMORE!

I informed her as soon as I pay what I owe I am canceling and never shopping there again! Plus with financing charges that high if i really wanna shop their I can use cash or open up an entirely diff. credit card with normal interest rates. DON'T trust VS because if their silly error can even happen it WILL happen to someone else! I believe for how much I spend at that store more action should have been taken NOT 60 days later!

I was told this would not hurt my credit score but I am sure even if they take off the $193 charge I am still being charged for interest!! AND credit card companies are probably looking at my account seeing i have a large balance that is not being paid off, and I am known for paying off all my bills promptly as soon as I receive them, so this is really hurting me for no reason! I am ready to complain to the business bureau!

I am not complaining about Lee the district manager, if anything I would be complaining about the incompetent cashier that created this problem AND whoever is in charge of the credit card because 60 days is outrageous! Lee has done everything she can I hope to think and she has been very nice about the situation.

This firm has harassed my wife for at least three months making 2 to 5 calls per day regarding a collection for Victoria Secret (TX). Victoria Secret sold a trial for a service that they alleged could be cancelled w/o cost. This is a bogus program to bill monthly and add late fees despite attempting to cancel by phone and by mail. This collection agency (misrepresenting themselves as a bank) call in the morning and evening and on week ends. My wife is presently suffering from Crohn's Disease and the annoyance perpetrated has exacerbated the symptoms. If there exists a Federal law prohibiting this behavior we are willing to pursue and cooperate with any legal action that can be taken.

Last Thurs. 4/17/08 I purchased a new Angel's Air bra and I washed it last night and one of the cups has two odd bumps in it. I took it back to the store today with my receipt and they told me that because I had washed it that it was not returnable. They did not offer to replace it or anything.

I currently own 7 Very **** Victoria's Secret Bras as well as approx 30 pair of underwear and have NEVER had a problem with any of them, all have been washed numerous times. I was floored that they would not replace this considering I purchased it only a week ago. I don't want my money back, I just want a bra that is wearable. With the economy in the shape it's in I'm appalled that anyone treats their customers this way, expecially loyal ones. The price of this bra was $48.00.

I have a bra that is unwearable after 1 week that cost me $48.00 less a $10.00 off coupon.

I went in to the store was fitted for my bras, when I went home and wore the bra, the bra was rubbing on my back and leaving two sore spots, on my back and hurting, I have bought bras there before and was able to wear them without any problems. I asked to exchange the bras and they said I could not, now, how and why should I pay for two bras that I cannot wear or forced to wear hurt and rubbing on my back it does not make any sense.

They automatically charged a canceled credit card to renew a membership which I had no previous knowledge of. They send out a flier explaining that you have to call to cancel the membership and sure enough they charged me for renewing the membership and I would have no way of knowing but the credit card company called to ask why I hadn't paid the bill. This is a very shady way of doing business. Normally I just throw this kind of mail in the trash immediately without reading it as I'm sure others do so there are probably a ton of customers out there who were charged without their knowledge.

I called customer service and I will be refunded in two days. This is so annoying. We have enough going in our lives that we shouldn't have to call to avoid being charged for something we didn't sign up for.

My credit card balance didn't add up.There was a $10.95 shipping charge I was not told about, online they took $10.00 credit away from me because of a source code offer I was told I couldn't use on clearance merchandise. But I added up what I'd bought,[$7.89 finance charge?]paid the $10.95, and I stll owe almost $30.00.

When asked about my balance,the rep.'s were different then before. I'm no accountant, but there is something wrong. The gift cards and special offers have cost me alot more than I knew. I was sad, because I'm too embarrassed to call again. Has anyone complained about them? I usually just pay whatever, and don't think about it, but I'm tired of it.

I called in December 2007 to my Victoria's secret customer service. The representative offer me the identity protector service that I refused at the beginning and she told me she was going to mail me the information about it and then I will sign for it. I never received any information. On my January statement, there was a charge of $12.99 made on 01/12/08. I receive my statement probably on the 12th of February, if not later. As soon as I saw my statement I called and canceled it. I shouldn't even have to do this call because I NEVER SIGN FOR IT.

Now, I received my February statement and I have a charge for another month on 02/12/08 and the credit made on 02/22/08. I called one more time and they told me they can only refund the charge one time. First, I never sign for this program. Second, they shouldn't push people to sign for the 30 days trial because that is exactly what is going to happen. People called it and canceled and then ended up that you did it for last month but you were charge for the next month already. You ended up paying one month even if you don't want the service. I refuse to pay for a service that I never wanted in the first place. I said NO at the begining and the representative pushed me until I had to say send me the information and I will review it. Also, I want to make sure I won't get any new charge again.

I recently read the article about customers having had bad experiences at Victoria's Secret. I would just like to say that as a past employee of the store, I made it my job to make sure that all of the women that I waited on felt comfortable and happy with their experience. I am sorry for the experience that some of these women have had and hope that it does not give other Vickie's employees a bad name as I was always happy to help as were my fellow coworkers. We are all not snotty girls that were rude in high school. Please keep that in mind.

My only complaint is that I have purchased underwear here for the quite a few years. I purchased 5 pair in December, and 2 pair have already disintegrated. The waist bands have literally fallen apart. I just wanted someone to know. I do not buy the most expensive underwear that they sell--but more than I would spend elsewhere. I am so disappointed this time; I don't know if I will continue. Both my daughters wear this same line - but I don't know if they will continue either.

In late Dec. 2007 I purchased 10 of the Pink collection panties for $25 from the Victoria's Secret store at Coastal Grand Mall in Myrtle Beach, SC while I was on vacation. I wore two of the pairs and decided they were not comfortable, so I exchanged the remaining 8 pairs for a different size in the Pink collection at the store in Columbiana Centre in Columbia, SC. I then wore two of those pair and decided those were uncomfortable also, so I went to the store with the remaining six pair to get some help on finding the right thing. I live over an hour away from the store so by this time is was Feb. 12th, but I still had all of my original receipts. A very helpful sales associate explained to me that the Pink collection is for juniors and that I probably wanted the Cotton collection. By this time both collections were 5 for $25 and I was told that both collections had been 10 for $25 when I purchased mine in late Dec.

I was told store by the store manager that even thougth both collections were 10 for $25 when I orginally bought them and both collections were 5 for $25 on that day, and I had all of my receipts, I could not exchange the Pink collection for the Cotton collection at the same rate. I could get the six Pink collection, but not the Cotton collection.

I got fed up and requested my cash back, which they did, but what I wanted was the merchandise, which was priced the same, at the price my reciept showed I paid for it.

I just can't believe that Victoria's Secret would rather a customer leave the store with money than the merchandise that I clearly wanted and they should clearly want to move. I mean what is the mark up in the stuff anyway? I think this is a very poor business decision on the part of Victoria's Secret. Their customer left unhappy and they basically lost this sale and previous sales from me. No one can convince me that their company would lose money by letting me exchange from one collection to another that is priced the exact same way. This is ridiculous. I really think their company should reconsider this stupid policy if they want to keep their customers happy. I don't plan to shop at Victoria's Secret anymore and this comes from a someone who has been a customer for over 15 years.

I could not get merchandise for the price I originally purchases it for with a receipt because I wanted a different collection that was the exact same price.

I applied for a credit card Dec 22, 2007. I was happy to receive a limit of 350 dollars but the store branch employee entered my information wrong, causing a chain reaction that will deeply impact my credit score. I called customer service twice and I was unable to update my account, for that matter, I was considered fraud.

Today I was told that I was too risky by cranky customer service representatives, therefore, my account was closed. The customer service reps realized that I was trying to update my account but kept treating me like a criminal. I kept telling the representatives, but I gave up. I don't know what to do?

I never had a bad experience with the customer service of Victoria's Secret until today. When I was looking through a sale bin of lip-shimmers (pallette, non-liquid), a sales representative came and asked if I need any help. I said no and she went away. Now in that particular bin, there were already some of the products lying around, out of their boxes, before I even touched them. I did take a few out of their boxes, but then I put them back. I decided to continue browsing the store, but then decided to come back to that lip-shimmer bin and intended to buy one. I then noticed that there were 2 types of colors. Since I wanted to buy one, I wanted to make sure that I picked the correct box with the correct product in it (because people did mix them up); and since I also noticed that some people did use some of the products for trial (even those that were inside their boxes), I wanted to make sure I wouldn't get the one that had been used as trial.

The same lady came up to me and I asked her, just to make sure, whether they only have those two types of colors. She looked at me with the rudest look on her face, and said why I couldn't just read the tiny labels on the boxes. She practically didn't answer my question and instead, she looked at me like I was an idiot (for not reading the labels). She continued by saying, I don't know how many colors there are. But you don't have to take everything out of the boxes and not put them back. I was appalled. She actually accused me of doing something that I didn't do. Still in shock, I told her it wasn't me who did so, but she still had disbelief look on her face. I asked her if she was accusing me, she said no, and I told her she actually HAD done so. I was so mad I didn't think of explaining the reason why I looked through so many boxes. I went out of the store without getting any apologies from her. A good sales representative should have at least said sorry for a wrong accusation and after an obvious discomfort of a customer. Her attitude was very rude, unprofessional, and disrespectful. I ended up not buying the product and planning NOT to ever go back to that downtown SF store again.

Senate Bill 250 passed, which makes it California law for all consumers to be able to receive a refund for the remaining amounts of their gift cards if the amount is under $10, beginning January 1, 2008. I went into a Victoria secret store, made a purchase with my gift card, and then requested the remaining balance, which was only $0.34, to be refunded to me. What else could I possibly buy to use up the remaining balance without forcing myself to spend more? Nothing! The cashier declined my request, saying matter-of-factly, they don't do that. The other sales associate present jumped in and reaffirmed my cashier's statement. They said another customer had asked for their gift card balance to be refunded earlier, and was also denied.

I informed them that it was California law for them to refund the remaining balance and I presented a news article staing the new law and bill. They disregarded the article and didn't even read it, giving me snobby attitude and the impression that they were right and that was the final say. I asked to speak with their manager and waited for another 10 minutes for the manager to show up.

The manager was downloaded on the situation and took my atricle to read, after which she told me they didn't have a gift card refund policy and she didnt know how to do it even if she could because their registers weren't set up to do so. They didn't have the training to do so and corporate didn't tell them they needed to abide by a customer's request to refund their gift cards. I had no other choice but to leave, angry with the rude and snobby associates, 20 minutes of my time wasted, and with my useless giftcard in hand. I called their corporate to file a complaint and after 2 weeks of calling them again and again, I finally got to speak with a representative who reviwed my case. Apparently, Victoria's Secret reps are well aware of the terrible customer service and the rude associates, because one I spoke with said she had heard that complaint many times that day. In attempt to settle my complaint, the rep offered to give me a $10 giftcard. She informed me even if I went to the store again to request cashing out my balance, I would still be refused. So, basically, all my time and effort translates into nothing. They still don't abide by California law and did not seem to care at all. I am frustrated and angered by Victoria's Secret and would not be a customer again.

Remaining gift card balance still on card. Angered!

I received a Rapture gift set for Christmas and wanted to exchange, but I couldn't find the receipt, so I did the exchange anyway and got credited for $24.75, and purchased a Body By Victoria fragrance for $49.00 so I had to pay a difference of $26.25 including tax. I felt I was credited much less than what was paid, so I went home to find the receipt and I found the receipt and went back to the store in Del Amo on January 7, 2008, 11:30 AM to speak with the manager, she scanned the the original gift receipt and the paid amount for the Rapture gift set was for $49.50. I asked if I could get credited for the amount that I overpaid on the exchange that I made and was told that, since I didn't have the receipt, It's YOUR PROBLEM, for not having the receipt at the time of the return. I was very upset at what she told me, and what was more upsetting was that she didn't even try to think of a way to help my situation. It's like she's saying it's your loss, too bad. I was at a lost for words.

What was more confusing was that they needed the original item Rapture gift set so that they can scan it, but I told them I returned the item and how could I have the item, and it's plainly stated on the receipt, I have two receipts now the original gift receipt and the return/exchange receipt. I know I should have looked for the receipt more carefully before making the return, but I did find the receipt and I feel that I should be credited accordingly, it's not that the amount is huge but it feels like I've been cheated, and the person who got me the gift has thrown money away. I want to know what happens to the extra money you get from the customers when this kind of situation occurs? What I need from Victoria's Secret is the $26.25 that I have overpaid because the return and exchange should have been an even exchange.

The consequences is that I was overcharged $26.25 when the exchange should have been an even one.

I bought their signature underwear at 5/$25 a few weeks ago. The quality was so poor that after just 1 wash, the seams fell apart on 2 pairs of underwear. I brought them back for an exchange, and the manager was extremely rude. She insisted that one of the underwear was sold at least 1 year ago because she didn't recognize the style. The underwear was new and never been worn, but she handled it with a pen and looked disgusted. I will never shop at VS again. They don't stand behind their products.

I bought a $50.00 gift card for my girlfriend for Christmas on 12/5/07. I gave it to her when I made it home from work on New Years. She went to the mall the next morning to go shopping with it and when she went to check out the girl told her there was only $5.61 balance on it and the girl was extremely rude and said that it was used. My girlfriend was very upset and I am as well. I was looking for the receipt but can't find it at this time. It is the only thing I have purchased from there and I pulled up my bank statement. There is the $50.00 pulled from my account on 12/05/07 from them. There is no possible way that someone could have got their hands on the card because when I bought it, I left for work and had it in my wallet. I work in a very secluded place that even cell phones do not work and there is nothing around for hours of driving. When I drove home, the first thing we did was have Christmas that night and the next morning she left for the store to go shopping. They messed up and then were rude to us.

I was searching through the bins for my bra size. I kept making eye contact with different associates to let them know that I needed assistance when they got a moment. One by one they scurried off. Finally a manager named Patty was walking by, so I told her that I could use some assistance. I told her that I could not seem to find my size. I then asked if she could assist me. She told me that if they have any they should be in the bins that I was already digging through. She didn't even ask my size. She then turned around and walked away. I had a similar incident with a store manager in Cherry Hill. Her name was Michelle. I honestly couldn't tell you which of the two was more rude. I have decided that not only has their staffing taken a serious decline in quality but so has their product. I purchased some underwear 5/$25 only to find that the quality at the dollar store is comparable. I told my family to never purchase a gift card for me from VS again. I will not set foot in this store ever again.

I was forced to purchase things I didn't need with my gift card because they don't stock bras in my size which is what I got the gift for. This is not the first time I have been brushed off by a Victorias Secret employee. I have found it very uncomfortable to have to ask for help from the very rude and unhelpful people every time I go into this store. I wouldn't have to ask for help if they carried my size in all of the bras like all of the other sizes. They tell me that they only carry my size in 2 of their bras. My size is 32B.

I was in this store today and I was very upset. I work as a retail mgr. As I was purchasing my items. The mgr. of the store approached the assistant and loudly said she needed to speak to her. They then proceeded to the front of the store less then 10 feet from me. The mgr. then started to yell at the assistnat in front of a very crowded store. I heard everything, it was about a sale that wasn't properly set up. I was more upset because I am a retail mgr. and I would never speak in that way to my employees. I would treat them with respect. Besides I would have never spoken to my employee on the sales floor in front of everyone. Not only that, but the associates were apologizing to me about the manager's behavior. Another women returning an item said to all of us how horrified she was as well. I just hope that the manager gets some kind of disciplinary action.

Last night I made a purchase at Victoria's Secret for goods totaling $124.36. One of my purchases was a gift card in the amount of $35. When I got home from shopping and emptied my purchases from Victoria Secret, I realized that the cashier had not placed my gift card in the bag. She did not hand it to me, of that I am certain. I assumed the card would be in the bag with the rest of my purchases. I was upset to learn of this oversight and called the Victoria Secret immediately where the mishap occurred. After being placed on hold numerous amounts of time I was told that the cashier had left for the evening and the only thing I could do was call card services. (which I immediately did). When I called Card Services they informed me that I would have to wait 4 weeks to have my money refunded, which is utterly ridiculous. I was then told if I had a problem with that I could call the customer service hotline to make a complaint (which I did and they were closed). Following three telephone calls, I'm frankly at the end of my patience. What could have been a relatively simple problem has, through this company's poor policy and customer service, grown into something that is costing me a substantial amount of grief.

It's the holiday season with all the grief of rushing out to find gifts this incident is frustrating. This shows that customer service is not as important as the company getting money.

After visiting the Victoria's Secret store at the Kennedy Mall in Dubuque, IA, I will not go back there again. Not to say I was not warned before going in there to shop by friends and co-workers. I have shopped there before on occasion and never encountered any problems. In the past, the employees never went out of their way and always left me be. My last visit on Wednesday, December 12, 2007, proved my comrade's frustrations. I can say now I am one of those who had a bad experience. When I walked in the store, I was approached by a clerk who asked if I needed any help. I said, No thanks I am just browsing. She went away. I stayed near the counter looking at make-up, perfumes and lotion. I intended on using a $10 incentive I had received as part of my rewards for having the Victoria Secret Angel credit card and for spending so much money with their store.

I brought one tube of lotion priced at $9.50 to the counter and presented my card. There were two clerks behind the counter at this time. She had doubts if I could buy something for just ten dollars without using my Angels card. The other clerk encouraged me to purchase more lotion, trying to up sell me, to purchase three tubes of lotion and said it would be a better deal and they make nice gifts. I declined and said just the one tube would be fine. I got cold stares from both clerks. The clerk rang up my purchase and did not say anything. I stood there expecting to be handed a receipt. She said rudely, "You are all set," with this look on her face as if to say Go away. I felt like I was only two inches tall and the in crowd. They did not want me around because I was not any good for them. I walked out of the store not feeling rewarded for shopping there, put punished for expecting something in return for the business I gave them.

I will not shop at that Victoria's Secret store in the future. I will not support a store that has poor customer service, much less a store that treats their customers in such a way to make them feel bad about themselves.

A friend and I decided to go into Victorias Secret; I have always wanted to get something from there. The manager ignored me and so did the other sales clerk. I had to help myself; I had questions that I got no assistance with. When I checked out, the sales person was very rude. I spent $45 on a bra, but I won't go back again because since I looked like I didn't have money, I was treated horribly. The manager was there being a part of the rude treatment. It is store number 524. I was there on 11/30/07 at 6:15 p.m.

This is the worst I have ever felt on a shopping trip. I will continue buying my $5 bras at the dollar stores....

Over the last few years I have noticed a decrease in the overall quality of product from Victoria's Secret. Unfortunately the prices have increased over the last few years as well. In the spring I purchased over $200 in bras and panties. These were not part of a clearance sale and were purchased from the regular store stock. I do take care in laundering. Purchases made in the past have held up for years with proper care. I purchased several bras form the store and within a short time they were no longer wearable. My racer backBody bra clasp broke after only wearing it twice. It was never laundered and they would not take it back. The Body demi cup bras I purchased had the underwire poking through after a few wears as well. When I asked an associate if she could provide some insight she suggested that I had gained weight since the purchase and my cup size could have changed. She didn't say this nicely. I had never met this associate and I am still the same size I was when I made the purchase and the size is a correct size. I'm not a big person, but the comment was still inappropriate. The darker cotton panties seems to fade quickly. I will have to research and start wearing other brands until they can focus on quality again.

I had several hundred dollars worth of bras that had to be thrown away. I had bras that cost well over $30 that were only worn twice before failing. The associate in the store did not offer appropriate customer service.

I purchased a fifty dollar bra that was beautiful. After a month, the gold bra strap attatchments were discolored and looked incredibly cheap. I am disappointed in the quality of this product.

This past week my wife received a "free gift--No purchase necessary card" for her Birthday from Victoria Secret. I stopped by and presented the card for the free gift. I explained to the Manager that I had been there two weeks ago and made a birthday purchase, and this would be something extra for her. I was told that the Florida Mall Store was not participating in the give-away as it was advertised...that they DID HAVE THE BAGS, but were only using them when a purchase was made and the card could only be used NOT AS ADVERTISED, but for a 10% discount.

The consequences were PURE FRUSTRATION, I felt Victoria Secret used dishonest and fraudulent advertising by sending the card, saying that there was a Birthday Gift waiting and then not honoring the card. It was as if they JUST WANTED YOU TO GO TO THE STORE. The Manager said she didn't know who would honor the card because no list of the stores for that card was furnished by Corporate. They need to know that it leaves a bad taste with their 'base' customers. They have certainly lost me!

I am so disappointed in the decreased quality of product after over 20 years of buying 80% of my lingerie at Victoria Secret. I went to my local VS store to purchase 5/$25 of a pantie that used to be 5/$19 and better quality. I always wash panties before wearing, and followed the label instructions perfectly. The new panties, with new style elastic on the waist & legs and no tag are a full 1-inch shorter than my old, identical style panties. I will return them to the store, and hope I don't get too much aggravation. They have forgotten about those of us over forty who were responsible for Victoria Secret's success. What a shame!

I ordered a 2 piece brown patterened bathing suit for a vacation. They sent me the correct top and a bottom piece was the wrong size and color. I also ordered $38 worth of skin cream and was supposed to receive a free beach bag with the purchase.

When I called VS I expected to be sent the correct bathing suit bottom and the beach bag, with an apology for the inconvenience. Instead I was told they had no beach bags left and there was nothing they could do, no other free gift they could even give me. They told me I would have to reorder the bottom, pay for it, and get a refund only when they received the returned, wrong item.

Their mistakes are becoming my hassel.

In August of 2006 I made a payment on my Victorias Secret card as I usually did. In October of 2006 I noticed two withdrawls from my bank account of$10 each. At the time I did not know that it was VS that was debiting my account so I asked the bank to return those into my account. A couple of weeks later I notice two more withdrawals of $10. I went online to check my bank account and noticed there were three to four withdrawls each month since August, each for $10, plus with each withdrawal they were charging me a bank fee of $7.

I contacted VS and they told me I authorized the payments. When I denied that they told me they would have to search for the call and give me a call later. That was the end of November and they never returned my calls. Each time I call there are no notes about my previous calls.

My bank account has been charged three more times with the same amounts. To date I have over $150 of fees, and no one is willing to help me.

I'm very disappointed with the quality of their underwear now. Before, the waist bands were thick & sturdy - now they are super thin. And the material is paper thin.

I used to look forward to getting my underwear there,,,,,not anymore. I have a friend who feels the same way.

Sorry Victoria..there's no secret anymore. Why pay for something that isn't worth the price & the name.

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I am writing this complaint for my daughter, who now lives in China. Because of this, I am dealing with Victoria Secret. Here is the story: my daughter was browsing in V.S. in Willow Grove, PA. A salesperson asked her if she would like to open a credit card. She hesitated and said, yes. As she was filling out the application, the salesperson was taking down her personal information; bank account, license number, et. As it turns out, her purchases were put on the new V.S. credit card, which within a few weeks-WAS REJECTED. (My question right now is: What company allows a customer to put purchases on a brand new credit card without checking his/her credit first????? ) My daughter said that she was under the impression that the charges were put on her debit card. TEN months go by before we get a bill and now the bill is double the original charge! When I first got the letter from the collection agency I immediately called to settle this. It's an ongoing pain.

At the register I was asked if I had a Victoria Secret Credit Card and I said no. The saleslady asked if I would like to apply for one and I said no, that I already had too many. She said I could get free coupons, if I gave her a little information. I repeated that I did not want to apply for a credit card. She said, "no, this is just to receive coupons on your birthday and other sales". So I said ok, not knowing she put my name in for a credit card.

I received a letter from World Financial Network National Bank thanking me for my recent application for a Victoria Secret credit card and telling me that I was denied.

Now this goes on my credit report, and messes up my credit.

I opened a Victoria Secret credit card and when I changed addresses I informed BOTH Victorias Secret and the post office. My bill NEVER got sent to my new address and I assumed I had a zero balance.

Years later come to find out I have a $12 balance that has ruined my otherwise perfect credit score. When I contacted VS they said there was nothing they could do.

I discovered today that I was $109.95 short in my bank account, so I called my bank because I couldn't figure out what it was. Well, come to find out when I purchased a $18 top 3 years ago from the victoria secrets catalogue they signed me up for a 30-day opt out free trial membership without me knowing. They took out $109.95 as the membership fee. I haven't purchased anything for 3 years and had no idea that I was even enrolled. Apparently they have taken out this amount for the last 3 years!

I received a $75 gift card from Victoria's Secret to use for online purchases. When I tried to make a purchase I was told that I had to use my personal credit card for the purchase and the card would be reimbursed. The person who purchased the gift card has already paid the $75 for me to use. Why should I be expected to use my personal credit card?

I received a piece of mail from Victoria's Secret Escapes, but I didn't look at it closely because it looked like a promotion. Later that day I looked at the charges on my credit card and discovered an unexpected charge of $99.95 from AP9*VSESCAPES 877-500-5792 CT.

I am very on top of what I purchase, and I knew that that was not something I bought. Then I remembered the junk mail I got, or what I thought to be junk mail. So I called the number, and sure enough, I was enrolled in a program I HAD NEVER SIGNED UP FOR!

I have made MANY a purchase online, and I am VERY careful about signing up for bogus things, especially one that costs a hundred dollars! They told me at VE Escapes that I had opted in for it on my last purchase. TOTAL LIE.

Victoria's Secret is a HUGE, extremely successful company. My question is, why do they need to be pulling such a scam? I feel betrayed by Victorias Secret and I no longer purchase their products.

I purchased some underwear and perfume from this Knoxville store. I live over an hour away from any of their stores. When I pulled the underwear out of the bag at home, I noticed a small hole where the cotton pulled away from the leg elastic. I called the online hotline who directed me to call the store. The store personnel said the only remedy would be to bring them back for an exchange. It would not be cost effective, nor timely for this solution. I explained that to the saleslady, but there were no alternative - even my suggestion to mail the undies and a copy of the receipt from 2 days ago. They mail things all the time, seems it would have been more choices to remedy my problem. Please make yourself aware that price doesn't always equal quality.

I am stuck with pricy underwear that have a defect because VS will not accept these back through their online service and I must be present to return them to a store that's located over an hour away from me.

I was denied for credit during the last few months and wondered why. When I checked my credit report I discovered that a charge from Victorias Secret of approx $181 was unpaid and was written off.

In Jan, 2001 I ordered an item that was incomplete so I sent the item back and received a statement with a balance of $0. That summer I recieved a post card stating that the missing items would be shipped soon. That was the last thing I ever heard from Victorias Secret, except for their catalogs. I never received any statments saying that I owed anything and credit checks never once reported any collections or write offs.

I contacted Victorias Secret in Mar of 2006 and the representative acknowledged that they had sent the bill to the wrong address, but they said regardless I still owed the $181. I paid the balance by phone to stop my credit from dropping, but I never purchased any items and the last statement I had was a balance of $0 approx 5 years ago.

I bought a Victoria's Secret PINK robe in December-Jan 2004-2005. While wearing the robe and striking a match to light cigarett the robe caught fire!

I was shopping at the Crossroads Mall store in Beckley WV on 1/9/05 with a friend of mine. I purchased several items, not paying much attention to the price. I went through the check-out and while the cashier was ringing up my merchandise, I was still browsing around the register area. When she was finished she told me that my total was $127 and some odd cents. I paid with cash and was on my way.

The next morning I happened to glance at my receipt and noticed that the total balance due was only $90.07 and that the cashier had put in there that I paid with the exact amount due. Thinking that this was just an honest mistake I called and spoke to the manager. I asked her if any of her registers were over in cash from the day before. She put me on hold for about 4 minutes and came back and said no. I told her what had happened and gave her information from my receipt. She said that she needed to speak with the manager that had been on duty the day that all of this took place and she would call me back. The next day they called me back and said that they were going to refund my $35 per their district manager, however they didn't know when they would be able to cut the check. They also informed me that they were aware that there has been a problem in this store.

On 1/18/05 I called and spoke to Mary again. I told her that I still hadn't received anything and that I felt like my money should be refunded immediately, had I been the one stealing in that store the police would have been called and I would have been arrested and fined. She gave me the number to their customer relations dept. I called it and got a recording saying to leave a message and they would return my call in 3-5 business days. That is ridiculous!

I placed an order from their catalog almost 2 years ago and the items I wanted weren't available yet, they were placed on backorder in which you aren't supposed to be billed until you receive your items. Well I never received any items and I didn't think about because at the time I wasn't billed yet.

So I went to use my Victoria Secret credit card at their store in Oxford Valley Mall in Phila, PA and it was declined I asked why but the salesgirl didn't know so I let it go and used a different card. On my last statement my balance on my card was $60 which I paid off right away.

About a month later I received my next statement which said I owed them $336 which I never even spent there.

I called to get it straightened out , they said it was from my catalog orders that were once backordered, that were supposedly sent to me but which I never received. They had no verification that I received my orders because I never signed for any which I had done in the past when I ordered from them before.

They told me they would investigate the amount and find out what happened. Well, all they did was feel that I was responsible for the amount and should have to pay it. I dealt with them on the phone constantly being sent to talk to one person after another, basically they never did the investigation and they are trying to screw me now by saying I have to pay it even though I know it's their mistake and now it could cost me over $400 and they sent it to a collection agency.

If they had done the job they were supposed to I wouldn't have this problem now.

Kristin needs to send a certified, return receipt requested, letter to the collection agency saying she disputes the charge and reciting the above history. That should settle it.