Victoria's Secret

Victoria's Secret • Angel Card • Cover Up, Victoria! • Customer Service • Disappearing Discounts • Escapes • Pricing Disputes • Wired! --- News • Post-Holiday Letdown

Victoria's Secret catalogs may have displaced Sports Illustrated's annual swimsuit edition, at least in frat houses and barber shops but at least some of Victoria's secrets aren't all that tantalizing, as the complaints in this section show.

Kristi of Mt. Hope WV (1/18/05):
I was shopping at the Crossroads Mall store in Beckley WV on 1/9/05 with a friend of mine. I purchased several items, not paying much attention to the price. I went through the check-out and while the cashier was ringing up my merchandise, I was still browsing around the register area. When she was finished she told me that my total was $127 and some odd cents. I paid with cash and was on my way.

On 1/18/05 I called and spoke to Mary again. I told her that I still hadn't received anything and that I felt like my money should be refunded immediately, had I been the one stealing in that store the police would have been called and I would have been arrested and fined. She gave me the number to their customer relations dept. I called it and got a recording saying to leave a message and they would return my call in 3-5 business days. That is ridiculous!

Kristi needs to be patient. It takes a month or two for most big companies to write a check.

Back to the top |