usidentify.com

This company is a total scam!

If you are here reading this, then you are too educated a consumer to use them. Unfortunately, I found out too late. First, they will pretend to have a "hit" on the person you are looking for to rope you into handing over your credit card number for a .95 cent trial for 3 days of service. Then when you sign-up and get onto the website you find that their information is either wrong, outdated and of no use; it's missing key info, like phone numbers or completely blank because that person opted out of having their info accessible to the likes of US Identify. So after I found their service seriously lacking, I called the number provided to cancel the next day well within 24 hours of a 3-day trial.

But you will not be met with a person, only an answering machine where you are instructed to leave your name and email address so that the service can be cancelled. Now this is on the middle of the business day! So although that raised an eyebrow that is what I did and didn't think anything else about it until I saw a $59.88 charge post to my credit card at about 2:30 in the afternoon (exactly 72 hours later from my initially providing the credit card number). I immediately called them and got the same answering machine. I called back 4 more times attempting to speak with someone before the close of business on this the third day of the trial to get this charge reversed.

Needless to say, these people are complete scammers--they have no intention of allowing you to cancel the trial. I also sent several emails, which were all ignored accept one to which they replied with a standard form letter claiming that since I did not cancel within the three-day trial they charged me for one year's service at $59.88! I will also be reporting them to the Federal Trade Commission, every consumer fraud and watchdog agency, and my State Attorney General as well as the Attorney General of their state. In this day and age, there must be some consumer safeguards for so-called "trials" after which a company socks you with an exorbitant charge. Like a company must provide a live real-time human agent to field the cancellation phone line and give you a transaction ID number to conform the cancellation. To falsely lull you into thinking that by leaving your info on an answering machine is all that is necessary to cancel a trial before any subsequent charges are made against your credit card is an illegal and deceptive practice. I hope that this post will help countless others avoid the same headaches and that this company is forced out of business for deceiving the public as they do.

I have initiated a charge-back procedure with my credit card company, which they tell me costs the company being charged-back against anywhere from $50 to $80 dollars in fees or costs to administrate the action and/or defend themselves. So there goes any profit they would have made off of me. When you figure all the ill-will created and negative publicity created by treating me and others this way, you'd think they would learn but in reality they probably get away with this garbage with over 90% of people that just take it on the chin or are too busy to fight it. It's a numbers game. I hope that if you were scammed, you will initiate a charge-back as well and get whatever satisfaction you can. I will and hope others use Twitter to tweet warnings about this company using the hash-tag number "usidentify" and warn of the scam in your tweeted message.

First of all, I wanted the deal for one month at $4.99. They took out $59.88, then when I told them one month, they wanted almost $25.00 for it. I am unable to use the site. It will not let me on it, as it keeps asking for money. They gave me a new password, and it doesn't work. It keeps wanting money. It's not the company's policy to process refunds, yet no one will call you, and only email you if they want to. They have your money, and don't care about anything else. This company should be closed down for ripping people off.

I paid for one report which was $.95. I cancelled right after running the report. I found it odd when I called the number to cancel because it was during normal business hours and I only got a "leave a message" prompt. So I did. It asked for a transaction I.D., which I did not have, but gave them all other necessary information. My name, the date, the last four of my card number.

Some number of days later, I see a charge for $59.88 on my account. Thinking this must have been an error, I e-mailed the company since there is no live person to ever speak to. I got an e-mail back telling me sorry, we didn't receive your request and per company policy there is no refunds. This is fraud! I wrote them back and told them I don't care what their policy is. When you have a message machine handling your business transactions, it's easy to say someone never called. This is wrong and I will be reporting them to the Federal Trade Commission, every consumer fraud agency, and taking it to media outlets if I have to. I'm a single mother that doesn't get child support. It's my daughter's father I was trying to find on this site to begin with. I certainly don't have an extra sixty bucks laying around for some shady company to steal. Do not use this company.

In my search they led me to believe that they had someone in the town of the person I was looking for but after I open an account, I found they really did not, I lot of trouble to go through for 95cents, now I'm trying to close that account and have not been able to yet, I do want these people to get anymore money from me.

I had a great experience with US Identify. I was able to find an Aunt I had not seen since childhood.

It was a great deal. They usually would charge $9.50 for an individual people search report but gave me a 90% discount for trying their three-day trial for unlimited searches. So for 95 cents, I got what I was looking for and I was able to get information for many more people for free! I cancelled after two days but the nice lady in customer service told me that I could still use the service for the full three days at no charge.

I am not sure why anybody is complaining. They tell you all over the website, during the sign-up process and in your email receipt about the cancellation policy. They also make it really easy to cancel. It's highly recommended.

Us Identify gives a 3-day trial period for $0.95. The website would not allow cancellation on Saturday or Sunday. Sunday was the third day. I tried the whole weekend to cancel. The company charged my card on Sunday, July 17, 2011, at 2:47pm, for $59.88. It is not fair for me, the consumer, for this company to make a charge and not allow me to cancel within three days. Their contact phone number only allows messages to be left.

I purchased a people search record off one of my Yahoo or Google searches. It was simple enough pay $.95 to purchase a record for the one individual. However, this is a scam, the company only wants your credit card so they can charge you $59.88. They add some fine print on your receipt which they say gives them justification to do charge you the money if you don't call them and cancel within three days.

I know other companies do this but usually those companies make it clear you are enrolling in their trial subscription service. This company hides it. They don't even give you a user name or password for the supposed trial offer (Isn't that fraud?).

Also reputable companies with trial offers will always refund your money if you don't want the service. USIdentify will not refund your money. You'll need to work with the credit card company to contest the charges.

USIdentify.com is a scam BEWARE.

BTW, the record I did purchase didn't have any correct data so the $.95 wasn't even worth it.

I went to the website as I was looking for other websites that would be affordable to search for friends and one of the websites I went to was: https://www.usidentify.com. When you go to that website, don't expect that you're getting a good deal. When you pull up this website, it gives you a big blank space you can type someone's name you're looking for and then once you click search, it will come up with group of names, then it will show you the discounted price but will not show you the 'real' price that's inside the Terms of Use statement.

In that Terms of Use statement, it doesn't show how many days of cancellation after a free trial. It's 'hidden' in the website, so be careful before you click by finalizing it. You're going to end up paying more than you expected. I'm fighting a dispute with the people located at 1030 E. Highway 377, Suite 110-213, Granbury, TX 76048. If you look them up at the BBB website, they have a "F" rating and not registered with the BBB. They've have few complaints on them, including mine has not been added yet because the US Identify are trying to justify their case when one of the documents they sent to my credit card company doesn't have my name charging my card to state I bought this for the price that is hidden.

I thought I was paying for one search that was charged .95 cents to me but the US Identify charged me $59.88 where I didn't see that anywhere on the website. It's not disclosed on the website to let people know upfront what would happen once they finalized their payment. Just be cautious with this company. They will fight you tooth and nail whether they are right or wrong. Case #LH12932 through Ft Worth BBB. If this US Identify have an 'F' rating, then what does this tell you and why are they still in business? Please investigate into this further. Thank you!