I did not receive my last two pay stubs, one for the weeks June 11-24 and July 2-15 of 2010. I called the store manager on Sunday, December 4, 2010 and she told me they were mailed out at the end of July and that she can't go back into the system to recover the pay stubs that are printed out for the employees records of the direct deposits. She told me I would have to check the post office or call corporate. If these were mailed out at the end of July, I don't know how I would not have received them because we live with in walking distance of the store and post office. Yet, we received the flyers every month. I called the corporate number and there was no answer.
Consumer Complaints & Reviews
My husband and I found a suitcase which was marked down from $89.00 to $79.00. Then, it had an additional white sale sticker taped to it marked $47.00. It was what we were looking for and at a great price. We approached the counter. We were informed the sale was for a special event, it was over, and all prices are subject to review at the checkout. The sale price would not be allowed. I stated that I had worked for Tuesday Morning in the past. I said that we always had to honor stickered sale prices, even if it was one we failed to remove after the sale ended. We did so without argument. The clerk said she would ask the manager, which she did. I was told by the manager that she would not honor the price. I said that I know she has to honor it. I said that it's store policy, and I would call home office and then return for the suitcase at the sale price. The manager just smugly said "okay" and turned the sale sticker over for me to right my name on. She made no effort to call the R.M. or offer to.
I asked her to call Audrey **, the R.M., whom I am familiar with from having been employed with Tuesday Morning in the past. The manager called and told Audrey I was "demanding" the sale price. They chatted about something else for a couple of minutes. Then, the manager handed me the phone. Audrey verbally attacked me asking: "Did you demand the sale price? Are you telling the store employees what they are supposed to do?" Well, that's completely lacking in professionalism. I asked her if she was refusing to honor the clearly marked sale price. She said they were going to honor it and she backed down. I'm sure there were a few more words shared there. The store manager did honor the price without further argument and we pleasantly completed the transaction. My issue is that a regional manager should know better than to attack a customer about anything. I loved working for Tuesday Morning in the past, even though it was difficult at times. I even like Audrey, but her smart-aleck approach is unacceptable. I'm sorry to feel the need to complain.
I hope to clear some things up. Having a bad experience with an employee is not always the fault of the company. However, some things that the company does are confusing and wrong. My daughter worked for this company as a store associate for 2 years and I know that there are many flaws, but some even they have no control over.
The company buys surplus or discontinued items from other stores and warehouses. This is why "doubling" happens. Doubling is when a product comes in and over time, it goes on sale or clearance. After it goes on clearance, the company buys more of the same product and it comes in new and sells for the original high price and is not considered clearance due to it being a recent purchase by the company and sometimes in the newer editions. Rarely do they ever purchase defective merchandise, but it happens. It's close out for a reason.
As for employees, good and bad happens everywhere. Sometimes it's mood, sometimes it's what's going on with them. However, sometimes it's how you ask or why. If you haven't bothered looking for an answer yourself first and then ask, then they might be a tad grumpy when you interrupt them from a task that they must complete by the end of the day or get written up. If you tell them that they are going to do something for you rather then ask, then they have a right/option to react in whichever way they choose. Sometimes it's not the best way, but they didn't start the grudge. If you tried and looked but still can't see what you're looking for and ask politely, then a polite response is what should come back to you. All about ethics on both sides.
No, the real crime is how they treat stores and their employees. And the employees do everything: unload truck, clean and stock, organize, cashier, customer service, etc., you name it, they do it. And to make matters worse, they always cut back on the amount of time to do it all in, cutting back on spending money on wages and blaming anything that goes wrong on the employees. The job is not worth minimum wage and not worth applying for if you attend school. I'm glad my daughter quit while she did.
My mother, Nancy **, is an assistant manager and has been an employee with them for over 3 years now. They brought in a new manager, who disrespects Nancy and slandering her name on the phone and in front of customers and other staff members. Nancy has been there longer than this manager and it's a real shame to see a hard worker treated this way and spoke down to. A lot of customers have said they will not return to the store again and neither shall I. The manager, Lester, has made many comments of how Nancy is useless and worthless to staff members and customers. It disgraces me that no action has been taken and that this man is a manager. He talks to Nancy with such nasty tones and disgusting looks.
It's not fair for anybody to put up with it, but it seems the company is not interested at all. This so-called manager also has been disrespecting the district manager, Kathy. Recently it was brought to his attention by the fire marshal that he was blocking the sprinkles in the store and would be fined if it was not fixed. He then went on to say it was Nancy's problem and she would pay the fine and that he didn't care what anybody said. So now he is also breaking safety codes and violations. I will go to the newspaper about this if nothing is done. I don't think it is right if he is disrespecting Nancy because she is an immigrant from England and not an American citizen yet. Nancy has been depressed and the store is losing customers that love Nancy very much. It's not good for the area to have such a thing going on.
On a Saturday afternoon, I entered Tuesday Morning in Hendersonville, NC to browse and purchase some drapery but was intercepted by a rude and condescending manager, Carol, who advised me that I was not to proceed down the aisle because they were doing inventory. Inventory on a Saturday afternoon? Wow! It didn't stop there. When I asked her, "So I take it that means I can't look at your drapes." She curtly replied, "Well, you can look at them but don't touch anything and if you do, put them back where you found them." More so than her actual words, her tone with me was abrupt and dismissive. I bit my tongue on this and then walked down the aisle to look at the drapes.
The manager then followed me and asked in a harsh tone, "Did you hear what I said?" Despite the fact that I was disgusted with her behavior, I bit my tongue and said nothing, I simply walked out. I don't usually file complaints but on this particular occasion, I thought it was necessary. I contacted the corporate offices in Texas and spoke with several individuals who were very communicative, attentive to my concerns and assured me that the issue would be addressed immediately. Overall, I was impressed with the manner in which this issue was handled by corporate and I will not allow one bad apple to deter me from shopping at the chain in the future.
My son went to Tuesday Morning last week and went to go buy a mop and he couldn't find them anywhere. So he went to ask the employee where the mops are but the employee didn't respond to his question. Another person came and the employee did answer that person's question.
I think that's being racist with people. They have bad employees working there and really bad service too.
This was my first experience with Tuesday morning, but while I was impressed with the selection and the prices, I am absolutely not going back.
My husband and I went to the register to attempt to purchase $32 in goods. The top part of my husband's debit card, near the magnetic strip, is cracked but still works (we're waiting for a replacement), you just have to be careful with it. The cashier saw this and immediately just typed in the number. I instantly knew she typed in the wrong number when she said, "um, says the money's not in there." I said that this was impossible as it's a debit card that's never declined for any reason, and I knew we had more than enough money in the bank.
Instead of offering to swipe the card like one normally would, or at least trying to type the number in again, she just stands there and gives us blank stares. As we were leaving, she just said, "that's all ya got? " and that was it. I commented to my husband when we were leaving that I knew it was only because she typed in the wrong number, and I'm sure she heard, but didn't give a ** to rectify the matter.
Although I knew she was in the wrong, we checked the balance at an ATM, and yep, balance was near $800. Normally, I'm never the one to complain or make waves, but this person's utter indifference and lack of customer service skills was disgusting. This person seemed to be in the 30's age, but even a 16-year-old at Burger King would have the decency to correct their mistakes, or even acknowledge the possibility of a mistake.
We drove to the old location in Woodfin planning to make our purchase there, but found that the entire complex is closed. Again, I started out very pleased by what I found in the store, but I'm definitely not interested in going back if this is how they train their employees.
Tuesday Morning claims to sell discounted items, but last week I bought a bag of cookie cutters. The Original price was listed as $24.00. Their guaranteed 50-80% off sale price was $7.99 and there was also a take an additional 25% off ticket price sticker on the bag. The bag of cookie cutters were in a clear plastic bag with a cardboard piece stapled on top - just like you'd buy in a supermarket. But when I got home and opened the bag I saw that the cardboard piece had been turned over to hide the original price which was $9.99.
The manufacturer is Hirschberg Schutz & Co., Inc. Union, NJ 07083 and the cookie cutters were called All Occasion Trimmings. The price is printed on the cardboard piece right next to the name. So they lied about the original price and their guaranteed discount. I called Tuesday Morning at 1-800-457-0099 and told them about it. They said they need to investigate. So I'm telling you.
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They had a comforter set advertised. I purchased the same one in the advertisment but instead of being $59.00 they charged $169.99. They said if they had it in the store before the sale it would not be the sale price. They only had special ones on sale that they got in just for the sale even if the other ones they had on the shelf were the same as the sale one. It did not make sense to me. What I purchased is the excat same thing as what is pictured and described in the advertisment. I feel that they are cheating people when they do this.
