TJ Maxx

Yulanda of Dime Box TX (11/18/08)
Manager was rude and disrespectful. I asked to have a dress put on a hanger. She looked at me and glared and said that no hangers were available. When I told her that I would not be needing that dress, she then found a hanger. When she completed the sale, she said, Now, you're welcome! then underneath her breath, she said, I figured that. I spend approx.200 in TJ MAXX each month. I did not deserve this. When I asked for the manager at the customer service desk, I was told that the person who had behaved so poorly was a MANAGER!!!

I was treated very rudely. Manager showed no respect.

Mk of Granada Hills, CA June 24, 2008

Mk of Granada Hills CA (06/24/08)
I went to the TJ Maxx store stated above to return some suits I had purchased. One of the suits was an off-white/ivory color. When I told him that I travel alot (I was gone for about 3 weeks) and I just got back from a trip so this was the only day I had time to return them, he immediately started giving me trouble. I was still within my 30 days, and I had not worn a single one (in fact, all the tags were still on and it was notable that they were brand new). He looked at the bottom of the white one and said he could not return it. When I asked why, he said it had been worn. I was livid.

Here I am, an honest person who has been going to their store for over 25 years, and this guy basically was calling me a liar. It set me off right away. In fact, I had to even look closely to view whatever it was he was talking about. There was some tiny little places where it looks like just the dust from the floor would have gotten on the rim of the pant. He refused to return/exchange. I could not believe it. Their store conditions are always dirty and anything hanging that has length, like dresses or suits, often get dirty. And today was my final day. There was no other manager on duty; everyone else sat their and refused to use their discretion and judgment to satisfy a long-time customer.

I even went down the aisle of the store and grab a few things that were hanging which touched the floor. They too had dirt marks on them. To boot, the suit is a size to large, but I had not had time to go to my tailor to see if she could alter it. Even after I showed him the other items and proved what I was saying, he refused to let me use their phone to call corporate from their office. In addition, when I did not have my cell phone on me, I asked him to call and see what hours they were open so I could document that I was there that evening, he would not do it. I went to pick up their phone to dial, and he took his finger and hung up the line.

I am still in total shock and plan to file a formal complaint until my request is met for a refund. I will not stop - this is about principle at this point. He threatened to call the LAPD if I did not leave the store. And another associate, who knew full well that this guy was acting incorrectly, back him up. I have no one, other than my mother who was with me, that can vouch for what happened. It seemed like not a single person wanted to step up and do the right thing.

I am basically out the cost of the 3 suits I wanted to return, but mainly he cost of the white one which he would not return at all.

Vijay of Schenectady, NY June 3, 2008

Vijay of Schenectady NY (06/03/08)
I was not happy with the product which i purchased.i returned the product and T J maxx returned money to my Visa CARD but that money is not loaded into card. Now I don't know whom to contact. Money needs to be reloaded to my VISA CARD.

Christina of San Antonio, TX May 18, 2008

Christina of San Antonio TX (05/18/08)
My debit/credit card information was stolen from the tjmaxx system last year and I was never notified by either TJMaxx or my bank. This past week when I went to use my debit card, it was declined and the reason said lost/stolen card. I called my bank (randolph brooks federal credit union) and was informed that they cancelled my card due to the security breach. When I asked them how they learned of it they said master card had informed them. They said they had mailed out a letter on a friday and cancelled it on wednesday. (I had not opened the letter yet because I thought it was my bank statement.)

Long story short, when I asked them if my account had been used, they said there had been quite a few charges in the past ten days and named one of the locations as a Winn Dixie, which we don't have in San Antonio. I asked where is this Winn Dixie? I never used my card at a Winn Dixie, and they put me on hold and another woman came on and asked if I was disputing the Winn Dixie charges, and I told her I was trying to find out what was going on with my debit card and my account. The woman informed me there had been multiple charges in Florida ( I live in San Antonio, Texas) and that I needed to go in to one of the branches and go over my statement and fill out fraud paperwork.

I found out that my card was used in Florida for 10 days before my bank cancelled the card and over 2000 in charges so far. No one could tell me why they didn't even bother to call and ask why my card was being used in San Antonio and Miami on the same day and why someone was getting 100 at 4 different gas stations in the same day. I was so sickened by the whole situation but felt lucky that it was only 2000.

When I came home and read the letter, I was even more mad because my bank was informed over a year ago by TJ Maxx that my card information was compromised and my bank never informed me. (so it would not inconvenience my ability to use my debit card) The letter also stated that they vigilantly monitored the system for fraud. The letter was dated on April 30, 2008, and the card was cancelled on May 6, but the fraud started on April 26th! Why didn't the bank cancel it then? When I went it to the bank on may 8th, there were over 30 transactions done fraudulently, 14 of which were from April 30th on.

When I told my sisters about it (they also shop at Marshalls and Tjmaxx), my older sister called the bank to have them re-issue her a new card and she was informed that her account had already been flagged and they had been closely monitoring it for fraudulent activity, which she responded that they didn't monitor my account too closely because someone had used 2200 out of it so far and the bank hadn't caught it. The girl even argued with my sister about re-issuing a new card and said that if they had had to re-issue cards to everyone whose account was compromised they would have to re-issue 20,000 new cards. My sister said she thought that would be cheaper than if all those cards were used and the bank had to eat the charges. Anyway, I am very displeased with my bank and with Tjmaxx for failing to inform me that my information was stolen.

So far my account is out almost 2200.00, I spent 2 hours of my day going over my account at the bank and not getting any apologies. I spent most of the day in tears and then being mad when I found out all this could have been prevented if my bank had just issued me a new card a year ago, or even informed me about what had happened so I could have cancelled the card.

Maryanna of Peach Bottom, PA May 15, 2008

Maryanna of Peach Bottom PA (05/15/08)
i purchased a gift card, and it was lost or stolen in the mail. I called with my receit thinking if it was lost i could get a refund but i was told i needed the numbers off the card not my receit and that I would be getting a refund, I will never shop there again

Agnieszka of Staten Island, NY April 24, 2008

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