TJ Maxx

Laverne of Fairmount Heights MD (01/08/09)
I was in your bowie store shopping by the mens department and the manger and some of her employess where throwing a hard plastic ball and it hit me in the head, i recieved a cupond but i don't feel that the manger was very sorry about the incident, i suffer from migraines and i have one now i was feeling alright until that ball hit me in the head. the manger stated she wasn't sorry because she didn't do it. but she was sorry that the young man did it. first of all you shouldn't have people standing where ever the young was throwing anything. if i contiue to have these headaches i will be contacting you again this is turly unexceptable.

i have a migrain headach and i'll be down for a day.

Renu of St. Augustine, FL January 5, 2009

Renu of St. Augustine FL (01/05/09)
I bought two sweaters from T J Maxx. One was a red sweater for 19.99 and the other one a grey sweater for 9.99. After two weeks I wanted to return the red sweater. I went to the store with the reciept and the tags. They said the tag on the red sweater is the wrong tag and its actual price is only 9.99! This is when the sweater had the original tag on it and the reciept clearly said the price is 19.99.

he staff there was unbelievably rude. One cashier even imitated my accent and made faces at me. The Manager did nothing and I had to leave the store with 10.00 less than what I originally paid for the sweater. I will never ever shop at T J Maxx again.

It was a very humiliating experiencing.

Martha of Columbia, MD January 5, 2009

Martha of Columbia MD (01/05/09)
TJ Maxx has ben charging me for no apparent reason. These charges are unauthorized and it is the 4th time this has happened.. All the charges are coming from a new store in Conneticut. I am sick of it!

Sharon of Franklin, MA December 31, 2008

Sharon of Franklin MA (12/31/08)
I am a frequent shopper at TJ Maxx. I spend alot of money there. I went to return a x-mas gift (from Santa) so there was no tag on it. I had every receipt from x-mas and brought them in. I know I paid at least 12.99 and they only wanted to give me 7.99 back. As a single mom every dollar counts to me.

The woman was very polite, but not willing to help. She explained that she had to go by the price of the toy the other employee brought to her (for 7.99). I went back and got a similar toy for 14.99, but she insisted it had to be the one the TJ Maxx employee brought to her. It made no sense!! Not like I was asking for hundreds of dollars, just the 12.99 I spent on the toy.

It is always, always difficult to return at the TJ Maxx in Franklin. I drove from there to TJMaxx in Plainville where they are much easier to deal with and got my money back with no problem at all. I am not blaming the woman I dealt with, I know it is the manager at the Franklin store taking his job a little to far with his rules.

A few months ago I had the same problem with the Franklin store when I tried to return a pair of sunglasses that broke and I had the receipt and stickers for them. Once again they said I wore them so I couldn't return them. The glasses should last more than a few days!! Once again I went to the Plainville store and they exchanged the glasses for me.

I think the Franklin store needs a little more training in the customer is always right theory, especially during these hard times.

Bahram of Houston, TX December 5, 2008

Bahram of Houston TX (12/05/08)
My wife and my daughter spend about 500 to 700 a month @ this store and sometimes we don't have the money to purchase right away, so we place the merchandise in Lay Way. One of the name brand hand bag she just paid for the first time she used it shoulder strap broke and we only had the reciept from the Lay Way and I tried to explain to the manager but she treated us like thieves and was extremely rude. She did not even talk to us, I asked her for her Business card and she responded that she did not have one, I then asked for the corp. number, and again she did not have the number,

I don't know about TJ Maxx managers but I am a manager and we must have our Business cards and Corp number with us at all times. Most of all we never let a customer walk out with out trying to solve the problem. I called the customer service @ the Corp. and they contacted the Manager at the store, and she responded that the bag was used, I would be very happy to take the bag to any TJ Maxx store and maybe they can show me how the bag was used. I used to send all our newly hired employees to this store for their uniform but never again.

Yulanda of Dime Box, TX November 18, 2008

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |