TJ Maxx

SANDY of creston, IA May 31, 2009

My 10 year old daughter was going to try some clothes, I was right behind her holding some undergarments (she wasnt trying) and this woman asked "arr u gowing tu trai this?" and I said "no Im waiting on her out here". The woman literaly snatched the garments out of my hands and said "ok did stay here". She didnt even look at me and kept on sorting clothes. That woman had no right to rip the clothes out of my hands.

Bibha of saugus, CA May 8, 2009

I enjoy shopping at TJ Max very much. Generally their customer service is not bad, but I want to complain about a specific employ. Her name is Valentino.D. She has the most bad attitude. This is my 2nd experience with her. I’m writing this only because this is not a good business statistics for TJM to not train their employs how to interact with customers. First time this lady blames me at the counter for misplaced prices tag that: I put that in the merchandise. It was 14.99 when I got it from the hanger. At the counter she told me that It was 16.99 & she told me I switched the tag. Why would I do that? I felt very insulted. But I let it go although this time I have to do something because I want her employer to know abt. her, & stop her from disrespecting innocent civilians. Today she insulted me again, I wanted to return one pencil heal sandal because I couldn’t walk in them. I bought them last week & in return I wanted to purchase another sandal which was comfortable for me. The one I was returning was 10 on clearance & the one I was about to buy was 39.99. She told me very rudely that you used this sandal & I’m not going to return it. The people who shop at TJM they must have seen that items which are on clearance not really shiny they sometime look little old, so if that pencil heal sandal was looking little dull it was not because of me but because I bought it from clearance. No matter how many times I tried to explain her that she was not listening to me & she told me “I know very well people like you” . Why anyone would behave so rudely. Every month I spent at least 150-250 at TJM. I don’t deserve this kind of behavior. She spoiled my evening even I didn’t buy the other sandal which I was about To buy. Someone must teach this women some manners or at least a few customer services.

Ellen of Merrick, NY April 13, 2009

Ellen of Merrick NY (04/13/09)
for the second time in two years TJ Maxx's mastercard has been compromised. I received a call at the beginning of the week asking if I had made onlines charges of over 1200. I did not. Apparently there has been a breach, and once again, TJ Maxx customers are having their identity stolen. I live in NY. Anyone else out there have this problem? Their fraud hotline told me I was not the only one who had bogus charges.

I will definitely close my TJ Maxx account. This is the second time in two years that this has happened.

Gwinderlon of Inglewood, CA March 29, 2009

Gwinderlon of Inglewood CA (03/29/09)
I started working for tjmaxx in December 2008, basically a seasonal job part-time sales assoicate. The first incident was i requested that my check be automatically deposited into my checking account, I gave my information to Bobbie one of the Managers on staff their at tjmaxx. They have a short form to file out with your account information on it. That never happened. Partly because I think they want you first to spend it all in the store. They a convenent cash your check in the store policy.

Then they didnt pay me for a day I was sure I had worked there was some issues with my password and punch in codes, I spoke with Bobbie she said she would look into it. That was never resolved. Now I work there part-time in the evenings after working at a full time job I have been at for over 10yrs. I have never had a problem with getting my pay check or when I requested changes on my pay check, it got taken care of, But this Store #65 I believe has issues with paying there employees, There are always some issues with days not being paid. I do not understand if you punch in on a computer why are they not showing up on your pay check?

And I have heard this throughout with different people. Now Im just a part-time employee but my concern is when they continue to mess with people money and then they have to wait a full week to see it on their next paycheck. I really feel this a not right some of these people have been dealing with that for years,Im sure they want to keep their job and just dont say anything, Now its happen to me 3 weeks ago I go to tjmaxx on a friday to pick up my check and its only 16.27 I worked from 11am standing all that time to 5:30 pm. Im paid 6.00hr which Im really grateful for but, you really think this check should be 16.27, I THINK NOT.

I want to get paid the hourS I worked. Now like I said Im part-time just think of those full time employees. I think they take advantage of their employees by doing this and in someway I think makes there books look better for that time Im not sure Its just something someone should take a look at. Sincerly something worth looking into.

Davina of Muldrow, OK March 26, 2009

Davina of Muldrow OK (03/26/09)
I love TJMAXX stores and generally have a good experience. However, today i did not. I found a pleather jacket for my son in the men's clearance. It had a red sticker price of 23.00, and was a size xl. All other sizes were marked 20.00. Regular price was 29.99, so its not like it was an extreme clearance and I was fine paying the 3 xtra for the xl. When I go to check out the girl looks at me funny and says I have to check this first. She goes to the counter for a few minutes and does something then comes back and tells me it is 29.99. Even though the red sticker clearly says 23.

So I tell her about all the others marked 20 and offered to go get one. So she tells me to go ahead. I, myself, go back and get another one. So now she has to call a manager. So we wait the ten or so minutes for the manager and when she gets there she never acknowledges me the customer, she says oh, just give it to her like I'm asking for something illegal. The red sticker price was put on by employees of tjmaxx, not by me. It was so not worth the hoopla and totally spoiled the shopping experience. I paid the 23.00, even though after that much trouble and rudeness I am considering returning it.

Larry of Nashville, TN March 17, 2009

Larry of Nashville TN (03/17/09)
Both restrooms we're out of order to publicM but the employees were allowed to use.

The lack of consideration for a customer using the bathroom makes me 2nd thinks about shopping at your store. It is ridiculous to ban customers from the bathroom, when we spend hundreds of dollars in one visit. There are always other stores.. Especiallu willing to take my.money and allow acessto the bathrooms.

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