Complain about a product or service

TJ Maxx

Mk of Granada Hills CA (06/24/08)
I went to the TJ Maxx store stated above to return some suits I had purchased. One of the suits was an off-white/ivory color. When I told him that I travel alot (I was gone for about 3 weeks) and I just got back from a trip so this was the only day I had time to return them, he immediately started giving me trouble. I was still within my 30 days, and I had not worn a single one (in fact, all the tags were still on and it was notable that they were brand new). He looked at the bottom of the white one and said he could not return it. When I asked why, he said it had been worn. I was livid.

Here I am, an honest person who has been going to their store for over 25 years, and this guy basically was calling me a liar. It set me off right away. In fact, I had to even look closely to view whatever it was he was talking about. There was some tiny little places where it looks like just the dust from the floor would have gotten on the rim of the pant. He refused to return/exchange. I could not believe it. Their store conditions are always dirty and anything hanging that has length, like dresses or suits, often get dirty. And today was my final day. There was no other manager on duty; everyone else sat their and refused to use their discretion and judgment to satisfy a long-time customer.

I even went down the aisle of the store and grab a few things that were hanging which touched the floor. They too had dirt marks on them. To boot, the suit is a size to large, but I had not had time to go to my tailor to see if she could alter it. Even after I showed him the other items and proved what I was saying, he refused to let me use their phone to call corporate from their office. In addition, when I did not have my cell phone on me, I asked him to call and see what hours they were open so I could document that I was there that evening, he would not do it. I went to pick up their phone to dial, and he took his finger and hung up the line.

I am still in total shock and plan to file a formal complaint until my request is met for a refund. I will not stop - this is about principle at this point. He threatened to call the LAPD if I did not leave the store. And another associate, who knew full well that this guy was acting incorrectly, back him up. I have no one, other than my mother who was with me, that can vouch for what happened. It seemed like not a single person wanted to step up and do the right thing.

I am basically out the cost of the 3 suits I wanted to return, but mainly he cost of the white one which he would not return at all.

Vijay of Schenectady NY (06/03/08)
I was not happy with the product which i purchased.i returned the product and T J maxx returned money to my Visa CARD but that money is not loaded into card. Now I don't know whom to contact. Money needs to be reloaded to my VISA CARD.

Christina of San Antonio TX (05/18/08)
My debit/credit card information was stolen from the tjmaxx system last year and I was never notified by either TJMaxx or my bank. This past week when I went to use my debit card, it was declined and the reason said lost/stolen card. I called my bank (randolph brooks federal credit union) and was informed that they cancelled my card due to the security breach. When I asked them how they learned of it they said master card had informed them. They said they had mailed out a letter on a friday and cancelled it on wednesday. (I had not opened the letter yet because I thought it was my bank statement.)

Long story short, when I asked them if my account had been used, they said there had been quite a few charges in the past ten days and named one of the locations as a Winn Dixie, which we don't have in San Antonio. I asked where is this Winn Dixie? I never used my card at a Winn Dixie, and they put me on hold and another woman came on and asked if I was disputing the Winn Dixie charges, and I told her I was trying to find out what was going on with my debit card and my account. The woman informed me there had been multiple charges in Florida ( I live in San Antonio, Texas) and that I needed to go in to one of the branches and go over my statement and fill out fraud paperwork.

I found out that my card was used in Florida for 10 days before my bank cancelled the card and over $2000 in charges so far. No one could tell me why they didn't even bother to call and ask why my card was being used in San Antonio and Miami on the same day and why someone was getting $100 at 4 different gas stations in the same day. I was so sickened by the whole situation but felt lucky that it was only $2000.

When I came home and read the letter, I was even more mad because my bank was informed over a year ago by TJ Maxx that my card information was compromised and my bank never informed me. (so it would not inconvenience my ability to use my debit card) The letter also stated that they vigilantly monitored the system for fraud. The letter was dated on April 30, 2008, and the card was cancelled on May 6, but the fraud started on April 26th! Why didn't the bank cancel it then? When I went it to the bank on may 8th, there were over 30 transactions done fraudulently, 14 of which were from April 30th on.

When I told my sisters about it (they also shop at Marshalls and Tjmaxx), my older sister called the bank to have them re-issue her a new card and she was informed that her account had already been flagged and they had been closely monitoring it for fraudulent activity, which she responded that they didn't monitor my account too closely because someone had used 2200 out of it so far and the bank hadn't caught it. The girl even argued with my sister about re-issuing a new card and said that if they had had to re-issue cards to everyone whose account was compromised they would have to re-issue 20,000 new cards. My sister said she thought that would be cheaper than if all those cards were used and the bank had to eat the charges. Anyway, I am very displeased with my bank and with Tjmaxx for failing to inform me that my information was stolen.

So far my account is out almost $2200.00, I spent 2 hours of my day going over my account at the bank and not getting any apologies. I spent most of the day in tears and then being mad when I found out all this could have been prevented if my bank had just issued me a new card a year ago, or even informed me about what had happened so I could have cancelled the card.

Maryanna of Peach Bottom PA (05/15/08)
i purchased a gift card, and it was lost or stolen in the mail. I called with my receit thinking if it was lost i could get a refund but i was told i needed the numbers off the card not my receit and that I would be getting a refund, I will never shop there again

Agnieszka of Staten Island NY (04/24/08)
Hi I used to like shop in TJmax, but after today experience I will never go there again. I've just opened my TJmax Master Card in Marshall few days ago. I used my temprorary card in Marshall. Today I thought that I do the same. A person who worked on the register was unexerienced rude person. She did not exept my temrorary card, and gave me attitude, called me NASTY, becouse I came to register without being called? ( There was four workers behaind the counter and no costumers, I think they just take an advantage of the rule.

Then I called the manager of the store, and that person was incompetent as well, she told me that this is not TJMAX card, even though it says on the paper that I can shop there with my card. Finally,I paid cash.

I felt that a manager did not do anytink to support me, even though the worker called me nasty in front of her! I came to the store to buy someting not to arguee.

Erin of Raleigh NC (04/22/08)
TJ Maxx had a data breach that put my Visa debit card information at risk. Luckily the NCSECU - my bank was told and changed my card.

However, I had 2 months in changing my card where all of my bills were screwed up due to the change in my card. All of my EFT's were of course drafted and the card had changed and I was getting billed extra charges left and right while I tried to sort out everything in time. Once I was notified about the card, it was cancelled and I had a 10 day window where I had no control over the EFT's and could not stop and change anything until the new card came in. I was LIVID that TJ Maxx and lax security caused me all these problems. I know I was luckier than some but it cost me a fortune in fees while it got straightened out.

Vera of Shrewsbury MA (11/09/07)
I was notified in writing by TJ Maxx Company that my identification may have been jeopardized as a result of their Security Breach.

New Credit Cards had to be issued, Credit alert posted with 3 major credit reporting agencies.

Steven of Saint Peters MO (11/06/07)
Debit Card Fraud from TJX. Our card was used in December 2006 at TJ Max in St. Peters, MO and this past September 2007 we experienced ID theft, which is believed to come from the TJ Max store. The fraud was done in Morenoe Valley, CA. Who can I contact to be a part of the class action lawsuit against TJX? or is it too late. Thank you.

Stephanie of Norco CA (10/26/07)
I bought a few items from TJ Maxx on the 23rd and desided to return one of the items on the same day. I went to the store returned the item and purchased a simular item and the store needed to credit me a $1.40. So the cashier asked me to swipe my credit card so she could apply the credit. The next day as I was doing some banking online, I noticed TJ Maxx had re-submitted the original charge on the 24th for the second time. Now not only was there no credit in the amount of $1.40 but they now have tried to collect the original price two times, one on the 23rd and one on the 24th. So I called the store, asked to speak with the manager. The manager told me he couldn't do anything over the phone so I needed to come to the store.

I drove back to the store and the manager proceeded to tell me for over an hour that he couldn't see how this could ever happen and that I needed to call my bank because it is thier problem. I refused to leave until he credited me for the second charge. He refused, over and over he kept repeating that he can't make sense of this and he has been working there for six years and has never seen any thing like this before. (The store hasn't been open there for even two years.)

He refuses to get his supervisor on the phone, refused to do anything to help me. He looked over my paper work, my two receipts and a copy of my bank statement, for over an hour.

Sara of Aaronsburg PA (09/04/07)
Here is the letter I sent to TJ Maxx customer service:

Hello, I am one of the customers whose card number was stolen or whatever. My credit card company replaced the card and I suffered no ill effects. However, twice now, in State College, PA and Williamsport, PA, I have had good checks declined by your system. I nearly always used a credit card before, but I switched to checks because of the card snafu. I buy a couple thousand dollars worth of merchandise from your company yearly (in fact, just a couple months ago I bought over 150.00 dollars worth of things from the store in Morgantown, WV, paid by check, and nothing terrible happened).

Now, I know you have a new system, but both times it was personally humiliating and without precedent or purpose. There I am, a fifty-one year old tenured college professor, who paid back all my loans for the Ph.D, and also own a thriving jewelry and antique store. I always had my ID, never spit on the floor, or otherwise showed myself to be a risk. But I go to a store, gather up 128 and 178 dollars worth of merchandise (respectively), am asked for my driver's license, the poor helpful clerk makes a phone call, and both times I am declined by your system. Both times I asked to speak to the managers, who, while apologetic, explain that there is nothing they can do (ah, corporate America), offer to hold the merchandise (what? so I can slink in later with cash to prove I have the money?), and generally I am made to feel like a potential thief. I called the number myself, where I finally talked to a person, who said their computer says it is a risky purchase (!!!!)! My check numbers are somewhere in the 900's, I have mortgages on a home and a commercial property, and am a thoroughly upstanding literature professor who does not seem to fit into any of the risky categories (I don't spend 1500 dollars in checks in a few days, which manager # 2 thought might make that computer suspicious).

Here's the thing. I know you don't need me. But, by God, I want to know what is going on. First my credit card is at risk, simply because I used it at your stores. Then when I try to make purchases with a check, I am treated like a pariah. Frankly, I have had it. You have got to explain and make it right with me. I don't care if you don't have the information to explain--you should get it. When I spoke to customer service after the first check decline, the man simply parroted what the guy at Certegy said (we don't have anymore information; all we know is that it is a risky purchase).

I also know you customer service folks work hard and don't need me either, but I burst into tears in both stores. It actually hurt my feelings that a company I have been so loyal to would treat me so badly. That's how risky I am.

There is a long term employee in the State College store who I have chatted with for several years about his family, his workday, and what he plans for holidays. He is a bit shy but a kindly man; since he did not wait on me the day my check was declined, I had to see him at the next checkout as I was sent on my way, looking embarrassed and sad that I would turn out to be a thief. Dr. Sara Postlethwaite spostlet@lhup.edu Lock Haven University Lock Haven, PA

The consequences are mostly public humiliation and defamation.

Kay of Cincinnati OH (07/30/07)
The customer service is horrible. The cashiers are very disrespectful. They throw money into your hands and do not even say Thank You. The manager is useless. I will never put my feet in the store again. The store number is 0203 I believe. The cashiers call customers bitches.

Catherine of New York NY (06/04/07)
Im hoping you will investgate the behavior and inccident that occured on June 4th 2007 at 6:20pm. I was wrongfully accussed of changing a sticker on a pair of shoes. The cost of the shoes according to the employee was $24.99 and the sticker on the shoes was 19.99. My purchase in total was $73.97 and was reimburssed in full and band from the store. THIS IS AN OUTRAGE. I have the receipt. I was escorted to a room with my 13yr old daugther and was verbally abused. the gentleman who was with him had to repeatedly tell him to calm down because his conduct in handling this situation was totally out of line. He treated us like criminals. The security guard confiscated my mothers items insisting that he was not going to give them to her his partner told him he could not do that. my mother called the police and then he inturned called the police. My mothers purchase had nothing to do with my items. Her items were given back.

The police did not wirte a report. He advied me to submit this complaint. We have been ban from the store like criminal. This is a great injustice.

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