TJ Maxx

Adam of Papillion, NE November 21, 2009

I worked for this company for two years and quit after getting a better job. At one point I went into the store to conduct some business and was told by Matt,"You don't work here anymore so why don't you get the hell out." I was upset and told Matt off and left the store. I called the district manaager Shelia and left a message for her. I never got a call back. Shelia claims she called me back but my phone records do not show any such call. When I finally got ahold of her I tried to set up an in-person meeting as that is much more professional. Shelia refused to meet with me and insisted we talk over the phone.

As I tried to present my side of the story and ask for an apology Shelia stated that I did not leave the company on good terms. I asked her what she ment by that as I put in my two week notice when I left, was not fired, was given awards for attendance, and was never spoken to nor written up for poor job performance. Shelia responded that I should know that my job performance was lacking without being told. She steered the conversation from the way I was treated to calling me a lier for stating that I did not recieve a call back from her and then attacked my job performance with no supporting documentation.

S. of Ellgin, SC November 18, 2009

Bought a comforter in july or Aug to use in guest bedroom. Comforter has never been laundered and is comming apart @ the seams. i have no receipt so Ms. K., mgr, said I could not return the comforter. She had the rudest, most un-intelligent attitude of anyone I have ever spoke with. We plan on going onto that store @ a latter date to get a picture of her w/ our camera phone & paste it all over the web as the meanest, rudest, dumbest mgr, ever. Out 49.97 for cheap, worthless comforter i can't use!

Anne of CEDAR RAPIDS, IA November 3, 2009

My complaint is a very simple one. I put an item on layaway and two days later decided to cancel the layaway. I had to put down 10% of the total, or 10, whichever was the greater. In this case it was 10. The layaway said there was a 5 layaway fee which I was okay with. Here's what I am not okay with: If you cancel the layaway they also charge a 5 cancellation fee. When I cancelled my layaway, I was told that I would not received any money back (I literally gave that store 10) OUTRAGEOUS. Needless to say, I told them all I was done with their store and I would never shop there again!

Gity of Pleasanton , CA November 3, 2009

I am a 55 years old woman and been under chemo for more then a year for cancer treatment. Last week was my off day from chemo (10-29-09) and I decided to go out for shopping. I went to TJ.Maxx my favored store, and I had item to return. There was a two woman inside the costumer service desk and a maen out side off the counter facing the two employee and talking and laughing with them. I stopped behind him and waited for my turn. one of the Ladies said can I help yo, but at the same time, that mean that I thought was customer without turning his face point his finger to different location and told me you have to go in that line. I went to that location and waited for more then 5 minuets.

One of the cashiers called me as soon as line opened. I asked the cashier why that men send me to Wait in pouching location, he asked me if I want to talk to the manager, and I replayed yes. He called the manager and he was the same men that told me to go to this location. I looked at his badge and his name was James. I said James why you did you send me here when there was no line at the return counter, He replaid sweetheart you head to stay at this line

I told him please don't call me sweetheart am not your sweetheart, he stat laughing loudly that everybody in store stated looking at me and told me I am calling you sweetheart what are you going to do. then he told me go look at yourself in that mirror, considering that because of chemo, I do not have any eyelashes and eyebrow and I wear a heat on my bald head.

I was so ashamed, and start shaking so badly, every one was looking at me , he shouted get out off my store, get out and opened his arms around me and and I thought, if I don't leave the store, he may hit me. I left the store and set on my car for moor the half an hour to get my body stop from shaking. I never been insulted all my life and never thought some one cane be insulted because of the way they look. For rest off my life, I will never go back to TJ.Max.

Tami of Bellmore, NY October 21, 2009

I went to this location on my lunch break to purchase placemats or a tablecloth for my newly purchased dining room set.. I found a set on clearance that stated a yellow sticker price of 3.00. This was great! So I looked around for more placemats and found the same exact set and the only difference was the price of 6.50 which was a red sticker.. When I spoke to the gentleman in the Home section, he told me that it was 3.00 and just go to the register and tell them. When I went to the register, the cashier looked at both things with different prices and proceeded to the customer service desk to ask someone there about the discrepancy. Well, they stood there peeling the sticker as if I changed prices and then the cashier came back to tell me that the 6.50 was the correct price because 3.00 is too low for this.. I told her to call the Home area for a price check and sure enough, the gentleman confirmed the 3.00 price. I asked the cashier if she was going to apologize for accusing me of sticker tampering and she didn't say a word.. CUSTOMER SERVICE is so non existent nowadays.. it's really sad...

Lynn of Whitefield, ME October 3, 2009

I went into dressing room to try on clothes. I had too many, they allow 8 pieces at a time into the dressing room. The clerk asked me to place my clothing on a clothing rod so she could count each piece, as she proceeded to do this the check inside garments I guess to make sure i had not hidden anything inside the clothing. I took eight pieces in that she gave me, and left 3 pieces out in my cart in the same area that she was in. I went in tried on some clothing came back out with 3 pieces and told the clerk I was leaving 3 pieces out and taking the 3 pieces in its trade to try on, she told me she had to count them I showed her and told her she had already counted them and placed the 3 pieces on the cart and took the 3 pieces I had left out. I proceeded into the dressing room, when I came out she had called the manager and was making a complaint, to which I proceeded to explain to the manager that she had already counted my pieces and had showed the three I was bringing out to replace. I was very insulted as there was other customers in the area and felt she was accusing me of stealing. I have shopped at TJ Maxx for a very long time and each time I go into the Augusta store this perticular clerk seems to have it out for me. I understand that she needs to do her job but this seems to exceed anything that I have ever gone thru in any stores with any clerks.

Sandra of Columbia, SC September 8, 2009

This is the second time within the last six months that I've used my debit card and my identity has been stolen and I had to ask for a refund from my bank and a new card. This is too cooincidental and I would like this addressed. 250.00 was put on my credit card from someone in California. After the second transaction we were notified and the third try was declined.

Hong of Middleton, MA August 24, 2009

I am a cancer survivor with two cancers discovered in the row. After going through treatments I was really weak and was unable to wait in a long line. I bought one item today 8/24/09 and asked the manager Rick if I could get a speedy checkout because my backpain caused me not be able to stand. He refused to help me. Then I waited in a shorter return waiting line and when the cashier called me I asked if she could help me check out the item, and she said no to me too. I ended up not buying anything with anger and feeling descriminated when I left the store.

Sara of Oakland, CA August 15, 2009

TJ Maxx has a return policy that you can return merchandise w/o a receipt within 90 days. I went in to get store credit for an item and the employee - Jenn Whiting and the manager - Shan Lee would not return the item. They said it was not "in the system." However, I bought the item and tried to return it within 3 weeks --well within TJ Maxx's 90 day return period.

shirley of anderson, SC July 10, 2009

I chose a comforter set at TJMaxx and it didn't have a price tag on it so the sales rep went to the back and said she found a similar comforter set that was 109.99 and did I still want it. I said yes and took the comforter home. I went into the store aprox 2 weeks later and saw the same comforter set which I purchased for 89.99. When I asked could I get a refund for the 20.00 difference I was told that TJMaxx didn't make price adjustments. I told them that was fine and would not be back in the store. The sales rep said that was fine. To me this is not being customer friendly especially when I just heard on the news that TJMaxx is earning money whereas the finer retail stores are in the red.

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