TJ Maxx

I am writing to warn others to be price-savvy when shopping at TJ Maxx/Marshall's. I recently purchased a skin care product by Bliss called No Zit Sherlock. This was a 1.7-oz. oil-free moisturizer. TJ Maxx stated that the "original retail" was $32.99, and the TJ Maxx "discounted" price was $19.99. After purchasing the product, I went home and decided to check Sephora's website, as I had purchased the product there previously both in store and on the web. But, I didn't remember the general price. I was shocked to find that Sephora's everyday regular retail price is $19.00. This can be verified on the website. TJ Maxx/Marshall's slogan is "never pay retail." I guess this is true, because I paid more than the retail.

So, I was kind enough to go to their website and report my find to customer service. A lady named Ellen from customer service answered my email and informed me that the original price as presented to them by their "vendor" was $32.99 and thanked me for informing them of the other store's price. I then responded to her email by restating that the original price at Sephora is $19.00 and that any of you who shop at Sephora know that it is not a discount store and this was not a sale price but their "original" retail price.

I already suspected that the prices at TJ Maxx/Marshall's on designer purses were inflated, as I have purchased them much cheaper at department stores and factory outlet stores. This is just another example of buyer beware. Just because a store says "never pay retail", it doesn't necessarily mean it's true. I was a very regular customer of these stores, especially Marshall's, but after this experience, I have a hard time believing the validity of their "original" versus the "discount" pricing on any of their products and will do my shopping from now on at regular department stores and factory outlets.

Friday the 16th of March, I was shopping in a TJ Maxx store in my hometown of Brooklyn, NY Kingswood Center. 1630 East 15th St Brooklyn, NY 11229. Phone 718-336-1194. I found a cute dress that I decided to purchase. When I got home and tried my dress, I was sorry to find out it didn't fit me. I prepared my bag for return and finally, on Monday the 19th, I went to return it. To my dismay, I couldn't find my receipt. I spoke to the cashier who asked me for ID, in which I gave it to her. After checking the dress, she told me that the price tag attached to the dress doesn't match the dress. I said that this is the way I bought it and they must have priced it wrong. She was rude and embarrassed me in front of everyone saying it is not their fault. I said to her "check my credit card, check the camera of the store, I don't care but you have to help me because I am not responsible for this", but the manager was very unfriendly and didn't do anything to help me and left.

I am appalled at the service and the help. I am stuck with a dress that doesn't fit me and wasted my money because your company made a mistake. I am a customer who spends on average of $2000 a year in your store, which will stop immediately because of your dismal customer service.

Can you please tell me if it is illegal for TJ Maxx Company, their TJX rewards MasterCard company to send out an actual (not a copy) monthly statement to a customer with the customer's correct address on it and to correctly reflect the erasure of a late fee? I made my first purchase on 1/15/12 at a Marshall's store in Columbia, MO, filled out an application for a rewards MasterCard.They attempted to get in touch with me recently when I got into touch with them on 2/28/12 and spoke with a customer service representative.

I never received my first month's statement because the gentleman who transcribed my address on the application had **, with no street name. The first call center representative I spoke with on 2/28 informed me the company had no full street address so I gave I gave it to her. I was upset that I had incurred a late fee being that I never received the statement in the first place. The representative said they could remove the late fee and usually did in cases of a postal return due to insufficient/incorrect addresses. But she didn't offer this ahead of time, only in response to my complaint. She then said she would mail out a correct statement. I was worried there may not be enough turnaround time to receive the bill from her and get it mailed back by the March 16th. When I requested an amended due date, she acted like it could be done but then hesitated as if it may be a hassle. She then assured me my statement should be received in time so I agreed (thinking I'd receive everything updated. Yay!

However, when I received my bill on 3/3/12, the cover sheet had my correct address but the billing statement itself did not, plus the late fee still showed? So today, 3/5/12, I spoke with customer rep, Nicole, at a call center in Ohio. I told her I would like a correct statement mailed to me before I send in my check to make a payment and she replied it couldn't be done. I then asked to speak with her supervisor, Monica. Monica refused to send a regenerated correct bill, reflecting my full address and the erasure of the late fee (which she had confirmed, in fact, had been deleted). She said it was illegal to do this nor could she amend the due date on the statement and she wouldn't. I told her I've dealt with credit card company for years, have an excellent credit rating and it's a minor issue in my past experience to accommodate a customer this way, and that I'd even had a company offer this to me at least on one occasion. She was quite arrogant and became more strong-arm in her view.

When I commented there is something inherently wrong with their system of checks and balances, if their computer billing software doesn't recognize ** as an incomplete address and they have no employee assigned to catching this kind of error before statements are mailed out. She replied there was no way they possibly could. I am saying to myself, what kind of company is this? Why didn't the 1st customer service representative take care of this or communicate all the changes to be made to someone who could? However, a quite gracious offer from Monica, a copy of my first statement with the correct address but late fee still showing could be mailed to me in 7 to 10 days. But no worries, as they would roll forward my balance due to the April bill.

So, the company has someone hired who can enter a new address in the computer, to mail out an only half-way corrected copy of a statement, set to arrive 4 days to 1 day before the due date of March 16th? But no one in the company is allowed to generate a whole new document, a proper billing statement with all the correct information, which would seem to be the proper legal document. I guess I have no right to that? Monica then informed me an accurate billing statement would cycle out on 23rd of March for April 16th. I told her, "No, I would like an accurate billing statement sent to me now for March's bill." I then asked to speak with her supervisor and she refused, gave me her name, Tanya **, but said she doesn't take phone calls because it's internal policy and she refused to give me the call center address in Ohio (1-877-822-2015, Monica's ext. **). However, I was offered to write to an address in Florida if I had a complaint. Wonderful. So here I am, deciding to take it online in the short-term. I would appreciate any recommendations you may be able to make. Thank you.

My husband purchased a mink hat for my birthday and I tried to return it in, hoping that it was marked down some more because I wanted to buy my grandson a present for his birthday. Once I went into the store, I had the original receipt and Mrs. ** seems to become upset and said I will give you store credit. I asked her why she couldn't answer; then she gave me the money back and said yes, it's been mark down. I asked her how much; she wouldn't tell me. Then she said that it would go back into stock. I called other stores and they said people do that all the time and couldn't understand why she wouldn't let me re-buy the hat and something for my grandson. The employees looked puzzled themselves. I shop there all the time. Check my credit card (Visa). I wish to have it for the new mark down. One employee told me the other one was marked very low. Please help me in this matter. Thank you.

I returned STH without original receipt in Dekalb's TJmaxx store. They refunded $42 with a gift card .Then I bought a $10 item 12/18/2011. After this, I didn't buy anything with this card. And when I returned the item and made another purchase yesterday 12/23/2011, they told me there I only have today's refund $10 in the card. There should have about $30 left. I requested the purchase records. The manager told me there's no records. My money is missing such like this? It's a joke!

At the checkout register, I would tell the price on the item is incorrect. The clerk did not attempt to scan the item. The manager then come over, remove the tag and place another price tag on it. I tried talking to him about the item that it was marked at that price but he refuse to sell it to me at the marked price.

To answer Annie's complaint --- did you check far enough? Did you know that every county in New York has different tax rates in retail?

Clothing and shoes have one rate and non-clothing has another; even some counties in New York have no tax on clothing. You are not being charges 12% tax. You are being charged on what you buy. If you buy $25.00 in clothing, a blouse and a pair of shoes, your tax will be $1.00 at 4%. If you buy a lamp for example at $25.00, you will be charged $2.00 tax. If you buy all three items together, your tax will be $3.00 and not $6.00! If you shop in a clothing exempt county on this sale, your tax would only be on the lamp. Get with it. I'm glad that I'm not your accountant.

On Thursday, October 12, 2011, I was at TJ Maxx in Tarpon Springs, Florida shopping at the store. When I went to pay at the cashier, I was texting on my phone. I paid and I soon as I went out of the door, I remembered my phone. It was no more than one minute. When I left the register desk, there was no other customer and when I came back (one minute later), the cashier was not there. She came from the back room and she said that she didn't see my phone. I was with a friend of mine and she can prove this. Then I asked the manager to look in the video and see who took my phone.

He told me that he doesn't have the authority to look at the video. He took my information and he said that he will call me the next morning. He never did, so I went back and spoke with another manager who was informed about the situation. He said that the security hasn't come in yet and that they are waiting for him to come in and he would give me a call. It is Saturday 1:33PM and I haven't receive a call yet. I had to go buy another phone because it's my tool and I depend on it. I need someone to reply because I feel like they are playing games with me and it seems that they have something to hide. I already went to the police and they told me that if they don't do anything, come back and file a report. I am going to the Police Department later today and report the incident. I feel sorry about TJ Maxx.

After reading all your "complaints," it seems like everyone has nothing to do all day but your hair and nails. First, you all need grammar lessons. Second, you all need to work for a living in a customer service industry. Yes, unfortunately, today's economy falls flat in offering a work or a decent wage, but it is what it is. T.J.Maxx is a discounter, which purchased merchandise from distributors or companies that do not want or need the merchandise offered at that time. Sometimes, it is not perfect, but not off enough to be seconds, that's why T.J.Maxx can sell it as a discounted price.

When "customers" shop at T.J.Maxx, it seems like the clientele came from uncivilized back country and only comes down to the city once a year and don't know how to behave in public. Back in the day, when you went shopping and you dropped something, you should pick it up, not kick it or throw it anywhere you feel like it.

Opening containers seems to be a biggie here. Every time I go into the accessory department or home goods food area, all I see are open packages left laying around. Try that in any supermarket and see how far you can get. Wait a minute, that's stealing. Opening hand lotion or face creams to "try," yuck, I don't know where your fingers have been. You spend your day cleaning up after pigs, who think you are their be all to end all. Well, guess again. Grow up, people. We are all all adults, except the ones who let their kids run amuck through the store destroying everything in sight (that's for another time).

In December 2010, I went into T.J. Maxx to Christmas shop. When I went to check out with my items, I was offered a discount if I opened a T.J. Maxx credit card account--I agreed. I gave the cashier all my current information, and I was approved, as I have always kept a credit score in the high 700 to mid 800 ranges. In June of 2011, I received a call from a collection agency that sounded like it was from India. They wanted me to make a payment to my T.J. Maxx account; saying I was severely delinquent. At that time, I did not even remember that I had a bill with T.J. Maxx. While talking with the representative from India, I found out that they had been sending the bill to an address that I lived at over five years ago. I asked them to send the bill to my correct address. They said I had made one payment, which made me confused. How did I make a payment, if they had been sending the bill to the wrong address?

It is as though they changed my correct address to my old address after the first billing or something. I am just not sure. I know that I did not give them my old address, and I have no idea why they started sending the bill to my old address. After this experience, I feel like it might be a scam to increase the bill by adding late charges to my account. The second call I got from India a few days later said that, if I would make a payment of $33 today, they would break into half my total bill of $111 from $222. I would then receive a bill for the remaining balance; that I should pay half ($39), and then the next month the last half ($39). I would be then paid in full. Of course, I agreed to that. Who wouldn't?

I feel that it was a scam also because when I finally received the bill, it was for the full amount. At first I thought maybe that bill was sent out before the half payment agreement; so, I disregarded it since I had just made a phone payment, and I waited for the next bill, which I expected to be corrected. I then got the next bill, and it was for the full amount, plus another late charge, minus the $33 I paid over the phone. Basically I was lied to about the payoff agreement, just to be tricked into making a payment over the phone. The amount due on this current bill is for $81 minimum payment at this time, which I have written a check for and I am going to mail in.

The day before yesterday I got another call from India asking me to make another payment over the phone for $81. I told her that I was not going to do that again, as they lied to me about the agreement to break the amount owed into half, and they still sent the bill for more than the full amount. It is wrong that T.J. Maxx purposely sent my bill to the wrong address for several months, and added on late charges over and over. They obviously had my correct phone number, so why didn't they call me? It is also wrong that they contract people from India to lie to customers; to trick them into making a credit card, or checking payment over the phone. I will never shop at a T.J. Maxx again. I want my account closed after I pay this bill completely.

I recently made a purchase at TJ Maxx in Elmira NY. A couple of days later, looking at my receipt, I noticed that they are charging a NY tax rate of 8% plus a local tax rate of another 4%. I looked up the tax tables here in Chemung county to see if anything has changed. Nothing has, the New York tax rate is only 4% and Chemung county is another 4% on that, thus a total of 8% should be charged on purchases.

TJ Maxx is charging an additional 4% on that 8%, thus a total of 12%. Looking at all of my other receipts from all area business, none of them are doing this. I believe there is a serious error with their tax amount that they have charged to all their customers on their purchases. I made this aware to the store manager and she said that she does not address tax issues and that it is a store policy.

I really think someone needs to follow-up with this, unless there is a provision I didn't know about in NY state or Chemung county.

Arnie

The skin on my breasts is in no way less hygienic than the skin on my stomach or armpits so why am I allowed to try on a shirt but not a bra?

If I was bra-less, would I be forbidden to try on tops since my breasts would then come into contact with the top material? I tried to ask the manager this question, but he wouldn't answer me. I told him, "You do realize that, unlike underwear, bras have no chance of exposure to bodily fluids unless someone is lactating." The whole body sweats so I can't claim that. Maybe it's just me, but it seems like discrimination against breasts.

I love TJ Maxx because of the deals I can get. My only complaint is that they put stickers on the top of their shoes! I can't ever get them completely off the shoe, so then it is sticky on the bottom of my foot! I wish they would put the stickers under the shoe! I have bought a couple of pairs of shoes that are still sticky on the bottom of my foot! They are almost unusable!

As I was shopping in TJ Maxx located at 57th and 8th Ave in New York, I picked up by the handle a Le Creuset stoneware baking pot, when the handle broke off in my hand cutting my pinkie finger deep and leaving parts of the stoneware in my hand.

I had to go the doctor, miss work and get staples in my finger. The company is not reponsive and somewhat unprofessional with this matter. My insurance took care of the medical bills, After writing a letter to the company, they said they sent out a letter to me; however, I have yet to get anything in the mail. I feel had I sued them maybe their response would be different.

I went to TJ Maxx this morning at the San Jose Blvd. location to return a shirt received as a christmas gift. I did not have the receipt. After waiting 10 minutes for Monique to go back to the men's dept. to get whatever numbers she needed, she came back to the service desk and told me that the person over there, with her back to me, would help me. I stood there an additional 10 minutes without this other person saying anything to me so I said, "Excuse me, I have to leave. Can I have my shirt back? I'll come back when I have an hour to waste!". She threw my shirt on the counter in front of me but without the 4 tags I originally gave her. She called Monique back to the register and Monique said I only gave her 3 tags (not true). Bottom line is, TJ Maxx or Marshall's will no longer get my money, nor my family's nor the congregation's! The attitudes of these people in this store is horrendous. I guess most of us have come to expect that from minimum wage employees. Good luck! I'll give the shirt to goodwill.

I went into the store at the buckhead loop to return a jade/Silver bracelet that I had the receipt for but not the ticket. It was $10 the manager rang it up for me. I brought it to the counter presented it for return and the saga begun. They called some of everybody finally a Nevell ***, manager came. He said he must have a ticket. After much ado, he took the bracelet back, with a merchandise credit. I found a scarf on clearance for $9 a cheap scarf, a hankie kind.

He followed me to the register and said that it was not $10 and voided the transaction and did not give me the money back for my return on my card. I was shocked. This store has a big tall ape looking man in there that harasses people and stands to the door. They are so rude in that joint it. I left and allowed them to keep the return money for fear that they would harass me further. I have a few other things to return there and when I do, I will not go back.

I found the perfect black dress for my birthday party. Unfortunately, somebody pulled the price tag from the dress and there was no UPC label with a coding. So I took it to the register with every intention on purchasing the dress. The cashier told me "not a problem" and she would go to the dress rack to find a dress that was comparable in style to match the price. I waited at the register for her return as she beeped her manager so that she could read out the brand name of the dress.

About five minutes later, the cashier came back with two dresses: one black and the other gray. She showed me since the black dress was similar to my dress, she would go ahead and give me the dress at the price of $19.99. I said yes, okay. That sounds reasonable. She went ahead and rang me up for the dress. So not only did offer me a dress at that price, I accepted and was willing to pay for that dress at the price. So verbally, there was an offer and acceptance that has occurred between the employee and the customer.

Then the cashier needed a tag to be printed out so that she can now attach it to my black dress. She walked over to her manager so that she can do the print out of the tag. In the meantime, she keyed in the price of $19.99 and then I swiped my ATM card, payment processing. The manager called her over in order to discuss the price she gave me. The manager refused to print the tag and said that the dress should be listed at $39.99. The cashier then walked back to me and explained that her manager will not approve the dress at $19.99. I said, "Well I'm willing to purchase this dress at the price we agreed on and not the $39.99," which is double the amount. I then told the cashier of another dress similar to mine that I just tried on that had a chiffon detail and that was also priced at $19.99.

So the cashier walked back to the fitting room area in order to retrieve the dress that I tried on and brought it to her manager. The manager still will not approve the dress and then clarified that my dress would actually be $49.99. At this point, my patience was running thin with the cashier and the manager who were making it a very frustrating customer experience. I then told the cashier to forget about it. I didn't want the dress anymore at any price, especially not for $49.99, a price that was more than doubled what I initially had agreed on. On my way out, the manager gave me a smirk of satisfaction that I did not or could not buy the dress. I then turned around and asked if there was a customer survey available for me to take and I asked for a store number. As I exited the store, I was furious and disappointment not only about the poor customer service and poor management but because I left without the birthday dress I planned to buy and wear tonight.

have lived in the Laguna/Elk Grove area since 1999 and was a frequent shopper to TJ Maxx, maybe twice a month. This will be the last time I visit that store and I will boycott until I hear of better customer service. Not only will I use social media as a platform to exploit this location, I will make it known to all my family, friends and co-workers of this horrific customer experience. I am hurt that I was to witness that manager smirking at me. I'm not sure if she had satisfaction that she powered over me in playing the price game or that she was acknowledging the fact that I could not afford that dress.

I used to work at TJ Maxx and I progressed and passed the tests quickly. I eventually quit because I was so tired of cleaning up after greedy slobby piggish customers. People pick up clothing off the hanger and just let it fall on the floor. Somebody has to stand on their feet for five hours or more, then bend over and pick up your mess at 10 pm. The management team trusted me so I could progress to perform higher rank tasks such as assisting the jewelry counter. But I knew that keeping this job was not worth it. Even in this economic recession, I quit to find something better. I'm still looking but I know I'm on a better path than working at TJ Maxx.

So, this is my complaint. I bought a pair of stockings at TJ Maxx months after I quit my job. I bought a pair of dark gray stockings on sale for $3.00. Mind you, I totally forgot the policy that stockings can be returned. I didn't open the stockings until about six months after the purchase when I was planning on going to a formal event. I opened the package and found that the stockings had been worn before - without underwear. There was a white substance in the crotch of the stockings and the knees were discolored.

I still don't understand why TJ Maxx would have such a careless policy. While I was working there, I never saw a pair of stockings ruined as this pair was. Then again, I never saw a manager check returned pairs of stockings for any damages. I paid three dollars for a set of soiled stockings. Disgusted, I threw them out. I can't believe TJ Maxx would insult their customers enough as to put something already used and worn with someone else's crotch residue back on sale. While working there, I always saw people return dresses they wore to an event and left the tag on. It's a store for cheap and greedy people to save a buck!

I was very shocked to find out that the Infantino sling I bought about a month ago was actually the one that was recalled and never should have been on their shelf in the first place. I used this sling and was horrified when I found out that it was one of the ones that was suffocating babies. I knew just about two weeks ago that they still had these on their shelf. What if my baby would have suffocated in this thing that should never have been on their shelf?

I bought ladies shoes which badly hurt my feet and gave me red bleeding spots after one time wearing and I realized that I would not be able to wear them again. I tried to return within 30 days, with a receipt explaining the problem but the young girl there did not want to give a store credit.

I spoke to the manager and he refused too. At the same time, they sell defected, ripoff products that apparently they accepted from other customers. As a result, I lost $ 25.00 as I have nobody to give them to, they have hard material that hurt your feet. I will never go back to this cheap store with their double standard and unfair policy. Economic was not that big, $25.00, it was more emotional and unfair and showed how managers do not care and policies do not make sense.

I have made bi-weekly payments to this company without fail. I've had it set up so that they are paid regularly through my online banking system. Even though they are paid bi-weekly $20 payments equaling $40 per month, they still continue to charge me a late fee of $29. A while back, I complied with their stupid request to "bring the account up to date with a larger payment," which I did, and stil, every month on my statement, a late fee is charged. This is really frustrating. I've talked with many number of their "reps" and nothing changes! You'd think they'd be happy that they are getting money on a regular basis, but with this late fee charge every month, my balance isn't really going down. Can you help to get this resolved?

I'm a 28 year old female, I live walking distance from TJ Max I often shop, sometimes window shop. I've been living in Everett about three years since then TJ Max had open. Going there the past couple years, I figure they greet me, say hello. Instead they send out a negative vibe, and today the manager went too far, he went outside acting like he was getting the carts. As I was leaving the parking lot, he got on back of my car and wrote down my plate number. I saw him with a pen and pad on his hand. So I stopped and I asked him why did you write down my license plate number and he replied why would you think that and I said because I saw you, of course he didn't tell me the truth. So today I just got really fed up, I'm very upset. I just like to shop there. It's not very expensive. I like the quality of clothing and accessories. Please help what do I do? I just feel really violated and harassed, I can't even shop comfortable without being followed. Please help.

My credit information was stolen from TJ Maxx security breach after a purchase from December 2006. I caught online purchases made through my account in time to report the fraud and thought that everything had been handled back in January 2007. The past 6 months I have received numerous (40+) calls from Takhar Group Collection Company. My information was given to them by Double Day Book Club of an unpaid amount. The Book Club was reimbursed by my bank (US BANK) as a result of my fraud claim. Double Day did not update their info and sent my info to Takhar. After being confronted with the claim I contacted Double Day in March and closed the issue or so I thought.

This past week I began receiving an excessive amount of calls (5-8/day) with threats from Takhar reporting me to a credit bureau. I contacted Double Day again and they claim their "special service" department has taken care of the issue. Double Day has kept me as a middle man in the whole thing but gave me the information of a manager "Kim" with the badge number 135. I provided this information to "Brian" at Takhar who said he would wait to hear more from Double Day. I have been completely annoyed and bothered by both Double Day and the Takhar group by their inability to solve their problem, but ultimately this all comes back to the security breach by TJ MAXX. If anything can be done against any of these companies for their harassment and inability to fix my problem please let me know. Thanks for your time and help.

My son and I arrived at TJ Maxx and More store on 4/29/2010 at 8:32 pm. Immediately as we arrived in the store, Mr. C. started to trail my son around the store. After about 15 minutes, Mr. C. approached my son and asked can he help out with something and then called security on him.

My son was in the men's department while I was in the ladies department. After I selected the items I wanted to purchase, I proceeded to the register. I had 4 pair of jeans all with tags attached. Mr. C. came over and immediately yelled at me stating that the tag does not go with the jeans and stated that no one from the store place the tag on the jeans. They were a pair of Paige Jeans that were regularly $79.99 and reduced to $15.00. I asked could he check the machine they use to mark down items, he said "no". I asked could he pull the sticker off to see what the other sticker behind it reads in the computer when he scans it, he said "no".

As I was asking for his help on verifying the merchandise he continued to walk off several times, stating I'm not selling you these jeans. He humiliated me in front of the customers as well as employees, disrespected me by yelling. He is definitely not an asset to the company with this form of customer service, I feel as though there should be some form of disciplinary action taken place for this code of conduct. Emotional abuse, it really feels bad when someone yells at you and tell you that no one from there store made this mistake (accusing you of doing something).

I was buying chairs for my daughter's new home. It was at this point an enjoyable experience until I reached the checkouts. There the cashier promised 10% off for applying for a TJ Maxx card. I never applied for these type of cards because I am aware that each inquiry to your credit affects your credit score therefore usually reluctant only in this case it seemed to be worthwhile as I was making a big purchase and she told me the amount I would be saving by applying. I therefore then gave her my personal information and expected the discount. She also informed me the amount would be placed on my card that day only, it wasn't.

She then handed me a piece of paper showing my credit was under review and that I would be getting 10% off in the mail in approximately six weeks. I then told her I wanted the credit inquiry stopped but was told there was nothing she could do to stop it. She said I would have to call the numbers listed in the 12 pages of credit paperwork which I had to scan over to find. I called approximately three different numbers but none were answering their phone on the weekend. I then called early Monday morning to stop the application but after being transferred to six different people through TJ Maxx and Chase bank, I finally received someone who then told me the inquiry was already made but that they would stop the card.

It was enough approximately three years ago when I was a victim of the TJ Maxx credit card fraud fiasco when nearly $3000 showed up on my credit nearly eight states away but now this is reason for me to never shop at TJ Maxx again nor to use any form of Chase banking. Thoroughly disgusting!

Me and my husband were at TJ Maxx in Santa Clara on Feb 17. Our purchase comprised of a single item of $149.99. It took us about two minutes to choose the item and proceed to the billing counter. We were being helped by a guy named Tony at the counter who suggested us to open a TJ mastercard which would get us some points with every purchase we make. We agreed to open it. He opened it for us. But, by then he had already processed the transaction for our purchase with my husband's visa card (not the one we just opened).

That seemed straightforward to us but we were wrong and as this woman took up we were totally screwed.

She started working on it and after some time she came up with 3 receipts. She asked my husband to sign one of them on which it was written store copy. My husband signed it. Out of the other two receipt, one has customer copy written on it and the other was a begin return memo which are both generally given to the customer. She didn't give it to my husband and when he asked for it, she said that she could not give to us. My husband asked her that we too need to have a record of the transaction even though its been returned but we need to check our credit card statement and we need to have a customer copy for proof if required. But she simply refused to give. Me and my husband were surprised with her and stood there quietly. Now, she had to charge us on the new card we opened... After about 15 minutes of wait she said ok its done.

She presented the receipt to my husband for the signature and as my husband was going through the receipt before signing it. He saw that she had charged us twice for the single $149.99 item we had bought. He told Margaret that something is wrong and she needs to check. She picked up the receipt from the counter and flew the receipt in my husband's face (though the receipt dropped from there only and didn't land on my husband's face. If it had, I wont have stood there silently). Needless to mention, we felt really bad but my husband gestured me to ignore it.

She again got back to her system and we again waited for about 15 minutes. Then she came back to us with yes, more receipts. She said, you are all set. As my husband checked the new receipt he found that we were charged for an amount which was not at all in our purchase and more to our surprise the amount was split in two amounts. Although as I mentioned earlier, we bought only one item. Again both of us tried to tell her something is going wrong. We were also very worried for what she was charging us for:

b) Being returned all wrong amounts.

We asked her what's happening. She said "this system is acting weird. I don't know." We were taken aback by her reply. She stood there looking at those a dozen of receipts as if nothing made any sense to her. She didn't knew what to do...how to do. Apparently, she had no brain to process a straightforward transaction and I could make out it made her extremely frustrated. As time kept on passing, she called somebody to help her. The store manager Kim ** came and told her something and she started doing it on the system. As Margaret was working and Kim was looking. Kim grabbed Margaret's hand saying "what are you doing." Margaret responded "I don't know". Anticipating another potential blunder by Margaret, my husband told Kim that please make sure everything is in place now. At this Margaret whispered to Kim that "he is irritating". We heard it very clearly and I was extremely upset.

I asked Kim if there was a complaint register or somebody to whom I could report a complaint. She said they didn't had a complaint register and she was the store manager so whom am I going to report to. I was further more offended. I told them "we know what she spoke. We stood here for 1 hour at the billing counter. Margaret created all the mess. Still we waited patiently and silently. We should have been the one complaining and contrary to that it's Margaret taking out on us. She is frustrated on herself and pouring out on us. We still don't know what we have been charged for, will have to check our statement. She cant just say my husband was irritating her. My husband has only been nice and kind to her for what mess she created since she didn't knew her job."

3.We wasted more than 1 hour on the counter for am item we chose in 2 minutes. I came home wondering is it even worth going to TJ Maxx... spending money... only to be insulted by a gross employee? I have no clue how many thousands of $$ I have spent in this store which I now regret. I have faced rough employees in the same store previously but they were like not giving a proper reply to a question or something like that. nothing as compared to this. My husband is not much into shopping but accompanied me just for my happiness but I really feel bad for the poor guy. I can't stand some wreck of a woman insulting him. I wish we had never gone there.

I received a notice from M.R.S. Associates that charges to my TJMaxx Master Card had been sent to them for collection. To my knowledge, I had never activated this card. I immediately called Customer Service and spoke with James who said he would pull the account from collections and I filed a dispute on Nov. 13, '09. James informed me an answer may take 30-90 days. The reply said I had applied to receive my statements via the internet. I never received one statement. They agreed to a reduced rate to be paid. I called and spoke with Linda L. inquiring exactly what that meant. Apparently, a black mark on my credit rating would be forthcoming.

On Jan. 11, '10, I called customer service and spoke with Jane who informed me that even though I pay this "reduced" bill (which I still don't remember incurring), the mark would remain on my credit score. I said if the mark would remain there what would be the difference if I paid the total amount($192.00) or the partial amount? I was informed that it would just show the payment was made and the credit score would still show a black mark. So, I chose not to pay anything. How they can assume and do something so unjustified is beyond me. What am I able to do to correct this? I have always paid my bills and had I received any statements from TJMaxx Master Card I would have certainly been in contact with them. This supposed balance is over 1 1/2 years old!

I had two recent insulting experiences at T.J. Maxx within the past 2 weeks.

The first incident was at the Culver City location . . . the store was getting ready to close and an announcement to bring all final purchases was called. When I got up to the counter the gal (whose name I failed to get) was looking at the prices on the items I selected in a weird way. They were all sale items, and I had found some great deals, a pair of jeans for $5 and two other pair for $10 each, a shower curtain for $4.99, etc. Well, she took one of the jeans and took the tag off and went over to another worker and than came back and said I couldn't have the jeans for the price and that I had to pay the full price ($16). I said, even when it was marked down? I asked for the manager and a woman who was walking by took the jeans and said she would check the price and came back saying the jeans were not on sale, basically, backing up the cashier, because it was obvious that she was not a manager. What I got from it was that she was insinuating that I had changed the price tag. She put it in terms of "people change price tags" I told her I wasn't one of them and that I had looked hard and long to find my selections. I also told her, if someone changed the price why didn't they just buy it after going through all the hassle? I ended up walking out with nothing and told her that I was disappointed with my experience and that I would be calling weights and measures on the company.

The second incident was at the Westchester location. . . I had a return from about a month and a half ago. With receipt in hand, but no price tag on one of the items, and a manager to check on the item price and skew number I was told that they didn't match. I had two items and told them that I purchased both at the same time. The manager, Hector Hernandez, said that I had taken off the clothing tags and showed me something under the arm and I showed him the tag that was still on the item. It was a "free people" item and the tag was a tiny little metal piece with the name on it, which he seemed to fail to see or know his product (again, another false accusation toward me from another employee). I asked for the corporate information and his name and said that they need to know that their people are not properly tagging and therefore not acknowledging the product that they are selling.

I wish I was a secret shopper as I believe neither of these people are good representations of a company and are asking for their company to be sued because of their ignorance in handling customers properly.

I will also add that, I have worked in a company where the manager was suspicious and accusing everyone of stealing, and put everyone on the suspicion whether called for or not. What ended up happening was, it was his own conscious and he was reflecting what he was doing on everyone else. I think the gal in the Culver City store was doing this as I know I did nothing wrong.

A month ago I purchased a pair of Rock and Republic jeans at this store. I decided I didn't want them and wanted to exchange them for a pair of shoes I'd seen there instead but lost the receipt. I have never wore them the tags or still on them. So when I went to the store to exchange them the manager told me they couldnt exchange anything over 100 dollars (the jeans were 109.00) without a receipt. You cant be serious?? I told him thats not your policy its written plain as blue on your policy board...merchandise without receipts can be returned within 30 days of purchase with all tags attached and store credit will be given. The manager said it was some sort of new policy and it couldnt be returned.

So for some reason I felt it was because I am African American. So I asked my Caucasian co worker to go to the same store a few days later to exchange the jeans to see if the the manager was indeed being racist and I was right!!! She described the same manager who approved it and she was given store credit!! I was stun!! Very hurt...I cried!!

I worked for this company for two years and quit after getting a better job. At one point I went into the store to conduct some business and was told by Matt,"You don't work here anymore so why don't you get the hell out." I was upset and told Matt off and left the store. I called the district manaager Shelia and left a message for her. I never got a call back.

Shelia claims she called me back but my phone records do not show any such call. When I finally got ahold of her I tried to set up an in-person meeting as that is much more professional. Shelia refused to meet with me and insisted we talk over the phone.

As I tried to present my side of the story and ask for an apology Shelia stated that I did not leave the company on good terms. I asked her what she ment by that as I put in my two week notice when I left, was not fired, was given awards for attendance, and was never spoken to nor written up for poor job performance.

Shelia responded that I should know that my job performance was lacking without being told. She steered the conversation from the way I was treated to calling me a lier for stating that I did not recieve a call back from her and then attacked my job performance with no supporting documentation.

Bought a comforter in july or Aug to use in guest bedroom. Comforter has never been laundered and is comming apart @ the seams. i have no receipt so Ms. K., mgr, said I could not return the comforter. She had the rudest, most un-intelligent attitude of anyone I have ever spoke with. We plan on going onto that store @ a latter date to get a picture of her w/ our camera phone & paste it all over the web as the meanest, rudest, dumbest mgr, ever. Out 49.97 for cheap, worthless comforter i can't use!

My complaint is a very simple one. I put an item on layaway and two days later decided to cancel the layaway. I had to put down 10% of the total, or $10, whichever was the greater. In this case it was $10. The layaway said there was a $5 layaway fee which I was okay with. Here's what I am not okay with: If you cancel the layaway they also charge a $5 cancellation fee. When I cancelled my layaway, I was told that I would not received any money back (I literally gave that store $10) OUTRAGEOUS. Needless to say, I told them all I was done with their store and I would never shop there again!

I am a 55 years old woman and been under chemo for more then a year for cancer treatment. Last week was my off day from chemo (10-29-09) and I decided to go out for shopping. I went to TJ.Maxx my favored store, and I had item to return. There was a two woman inside the costumer service desk and a maen out side off the counter facing the two employee and talking and laughing with them. I stopped behind him and waited for my turn. one of the Ladies said can I help yo, but at the same time, that mean that I thought was customer without turning his face point his finger to different location and told me you have to go in that line. I went to that location and waited for more then 5 minuets.

One of the cashiers called me as soon as line opened. I asked the cashier why that men send me to Wait in pouching location, he asked me if I want to talk to the manager, and I replayed yes. He called the manager and he was the same men that told me to go to this location.

I looked at his badge and his name was James. I said James why you did you send me here when there was no line at the return counter, He replaid sweetheart you head to stay at this line

I told him please don't call me sweetheart am not your sweetheart, he stat laughing loudly that everybody in store stated looking at me and told me I am calling you sweetheart what are you going to do. then he told me go look at yourself in that mirror, considering that because of chemo, I do not have any eyelashes and eyebrow and I wear a heat on my bald head.

I was so ashamed, and start shaking so badly, every one was looking at me , he shouted get out off my store, get out and opened his arms around me and and I thought, if I don't leave the store, he may hit me. I left the store and set on my car for moor the half an hour to get my body stop from shaking. I never been insulted all my life and never thought some one cane be insulted because of the way they look. For rest off my life, I will never go back to TJ.Max.

I went to this location on my lunch break to purchase placemats or a tablecloth for my newly purchased dining room set.. I found a set on clearance that stated a yellow sticker price of $3.00. This was great! So I looked around for more placemats and found the same exact set and the only difference was the price of $6.50 which was a red sticker.. When I spoke to the gentleman in the Home section, he told me that it was $3.00 and just go to the register and tell them. When I went to the register, the cashier looked at both things with different prices and proceeded to the customer service desk to ask someone there about the discrepancy. Well, they stood there peeling the sticker as if I changed prices and then the cashier came back to tell me that the $6.50 was the correct price because $3.00 is too low for this.. I told her to call the Home area for a price check and sure enough, the gentleman confirmed the $3.00 price. I asked the cashier if she was going to apologize for accusing me of sticker tampering and she didn't say a word.. CUSTOMER SERVICE is so non existent nowadays.. it's really sad...

I went into dressing room to try on clothes. I had too many, they allow 8 pieces at a time into the dressing room. The clerk asked me to place my clothing on a clothing rod so she could count each piece, as she proceeded to do this the check inside garments I guess to make sure i had not hidden anything inside the clothing. I took eight pieces in that she gave me, and left 3 pieces out in my cart in the same area that she was in. I went in tried on some clothing came back out with 3 pieces and told the clerk I was leaving 3 pieces out and taking the 3 pieces in its trade to try on, she told me she had to count them I showed her and told her she had already counted them and placed the 3 pieces on the cart and took the 3 pieces I had left out. I proceeded into the dressing room, when I came out she had called the manager and was making a complaint, to which I proceeded to explain to the manager that she had already counted my pieces and had showed the three I was bringing out to replace. I was very insulted as there was other customers in the area and felt she was accusing me of stealing. I have shopped at TJ Maxx for a very long time and each time I go into the Augusta store this perticular clerk seems to have it out for me. I understand that she needs to do her job but this seems to exceed anything that I have ever gone thru in any stores with any clerks.

This is the second time within the last six months that I've used my debit card and my identity has been stolen and I had to ask for a refund from my bank and a new card. This is too cooincidental and I would like this addressed. $250.00 was put on my credit card from someone in California. After the second transaction we were notified and the third try was declined.

I am a cancer survivor with two cancers discovered in the row. After going through treatments I was really weak and was unable to wait in a long line. I bought one item today 8/24/09 and asked the manager Rick if I could get a speedy checkout because my backpain caused me not be able to stand. He refused to help me. Then I waited in a shorter return waiting line and when the cashier called me I asked if she could help me check out the item, and she said no to me too. I ended up not buying anything with anger and feeling descriminated when I left the store.

TJ Maxx has a return policy that you can return merchandise w/o a receipt within 90 days.

I went in to get store credit for an item and the employee - Jenn Whiting and the manager - Shan Lee would not return the item.

They said it was not "in the system." However, I bought the item and tried to return it within 3 weeks --well within TJ Maxx's 90 day return period.

I chose a comforter set at TJ Maxx and it didn't have a price tag on it, so the sales rep went to the back and said she found a similar comforter set that was $109.99 and did I still want it. I said yes and took the comforter home. I went into the store approximately 2 weeks later and saw the same comforter set, which I purchased, for $89.99. When I asked, "Could I get a refund for the $20.00 difference?" I was told that TJ Maxx doesn't make price adjustments. I told them that was fine and would not be back in the store. The sales rep said that was fine. To me, this is not being customer-friendly especially when I just heard on the news that TJ Maxx is earning money whereas the finer retail stores are in the red.

I purchased a dress at the Beaver Creek Commons store in Apex, North Carolina 2 weeks ago for a wedding I was attending the following weekend. I was in a hurry and desperate to find something that would work at the time and failed to notice that the dress did not have labels on it. It did have at the T.J.Maxx price tag on it at the price of $24.99. I ended up finding another dress elsewhere that was more appropriate and brought the dress back to the store with the receipt and T.J.Maxx tag attached today. Apparently, the SKU number on the tag was showing that it was a jumpsuit and not a dress when the salesperson scanned it. She then very politely told me that she would have to contact the manager because it was not the right tag for the dress and also the dress was missing all labels. I explained to her that I bought the dress in this exact condition, without the labels and that I did notice it when I got home, but at the time I thought I was going to keep the dress. She called the manager and explained the situation, and the manager told her that she could not refund me. I asked to speak with her. The manager came and looked at the receipt and dress and said, "$24.99, no, that's definitely not right. This is a juniors dress." I explained once again that the dress had no tags (besides the T.J.Maxx price tag) when I purchased it. I had the original receipt, which matched the SKU on the tag.

The manager then told the salesperson to go ahead and refund me. She then said to me, "I would never purchase anything that didn't have the tags on it and I would have told the salesperson to make a notation of it on the receipt." Okay, excuse me, but I, the customer, am apparently responsible to make sure it is documented when staff place unlabeled, incorrectly tagged merchandise on the floor? I don't think so. I did everything right. I purchased a dress from the sales floor. I returned it in the condition I purchased it in within the allotted time period and with the correct receipt. I was penalized by basically being accused of being a shoplifter or scamming the company by "switching tags" on the merchandise when in fact this was nothing more than an employee screw up that I apparently had to pay the consequences for by being humiliated in front of a store full of people. I have no intentions of ever shopping at another T.J.Maxx store again. I have worked as a retail manager in women's clothing for 10 years. I would never treat one of my customers this way. It is unprofessional and unnecessary. Maybe T.J.Maxx should train their employees on graciously accepting returns. It seems returning items to this store is a huge hassle judging from the other entries on this page.

On June 8, 2009 at 10:30 am, I was waiting in line to purchase sheets. I noticed only one person checking out customers. There were seven people ahead of me, two behind. I asked if she could call another person to help. There was no one else. I left because I refused to stand in line 30 minutes to purchase. I went to JC Penney at the other end of the mall and spent $15 more gladly to have someone wait on me. When I got back to my car in front of TJ Maxx, the woman who had been behind me was just coming out. Please train people to work the register. If the store is going to be open, have enough of them working.

My 10 year old daughter was going to try some clothes, I was right behind her holding some undergarments (she wasnt trying) and this woman asked "arr u gowing tu trai this?" and I said "no Im waiting on her out here". The woman literaly snatched the garments out of my hands and said "ok did stay here". She didnt even look at me and kept on sorting clothes. That woman had no right to rip the clothes out of my hands.

I enjoy shopping at TJ Max very much. Generally their customer service is not bad, but I want to complain about a specific employ. Her name is Valentino.D. She has the most bad attitude. This is my 2nd experience with her.

Im writing this only because this is not a good business statistics for TJM to not train their employs how to interact with customers. First time this lady blames me at the counter for misplaced prices tag that: I put that in the merchandise. It was 14.99$ when I got it from the hanger. At the counter she told me that It was 16.99$ & she told me I switched the tag. Why would I do that? I felt very insulted. But I let it go although this time I have to do something because I want her employer to know abt. her, & stop her from disrespecting innocent civilians.

To buy. Someone must teach this women some manners or at least a few customer services.

for the second time in two years TJ Maxx's mastercard has been compromised. I received a call at the beginning of the week asking if I had made onlines charges of over $1200. I did not. Apparently there has been a breach, and once again, TJ Maxx customers are having their identity stolen. I live in NY. Anyone else out there have this problem? Their fraud hotline told me I was not the only one who had bogus charges.

I will definitely close my TJ Maxx account. This is the second time in two years that this has happened.

I started working for tjmaxx in December 2008, basically a seasonal job part-time sales assoicate. The first incident was i requested that my check be automatically deposited into my checking account, I gave my information to Bobbie one of the Managers on staff their at tjmaxx. They have a short form to file out with your account information on it. That never happened. Partly because I think they want you first to spend it all in the store. They a convenent cash your check in the store policy.

Then they didnt pay me for a day I was sure I had worked there was some issues with my password and punch in codes, I spoke with Bobbie she said she would look into it. That was never resolved. Now I work there part-time in the evenings after working at a full time job I have been at for over 10yrs. I have never had a problem with getting my pay check or when I requested changes on my pay check, it got taken care of, But this Store #65 I believe has issues with paying there employees, There are always some issues with days not being paid. I do not understand if you punch in on a computer why are they not showing up on your pay check?

And I have heard this throughout with different people. Now Im just a part-time employee but my concern is when they continue to mess with people money and then they have to wait a full week to see it on their next paycheck. I really feel this a not right some of these people have been dealing with that for years,Im sure they want to keep their job and just dont say anything, Now its happen to me 3 weeks ago I go to tjmaxx on a friday to pick up my check and its only $16.27 I worked from 11am standing all that time to 5:30 pm. Im paid $6.00hr which Im really grateful for but, you really think this check should be $16.27, I THINK NOT.

I want to get paid the hourS I worked. Now like I said Im part-time just think of those full time employees. I think they take advantage of their employees by doing this and in someway I think makes there books look better for that time Im not sure Its just something someone should take a look at. Sincerly something worth looking into.

I love TJMAXX stores and generally have a good experience. However, today i did not. I found a pleather jacket for my son in the men's clearance. It had a red sticker price of $23.00, and was a size xl. All other sizes were marked $20.00. Regular price was $29.99, so its not like it was an extreme clearance and I was fine paying the $3 xtra for the xl. When I go to check out the girl looks at me funny and says I have to check this first. She goes to the counter for a few minutes and does something then comes back and tells me it is 29.99. Even though the red sticker clearly says $23.

So I tell her about all the others marked $20 and offered to go get one. So she tells me to go ahead. I, myself, go back and get another one. So now she has to call a manager. So we wait the ten or so minutes for the manager and when she gets there she never acknowledges me the customer, she says oh, just give it to her like I'm asking for something illegal. The red sticker price was put on by employees of tjmaxx, not by me. It was so not worth the hoopla and totally spoiled the shopping experience. I paid the $23.00, even though after that much trouble and rudeness I am considering returning it.

Both restrooms we're out of order to publicM but the employees were allowed to use.

The lack of consideration for a customer using the bathroom makes me 2nd thinks about shopping at your store. It is ridiculous to ban customers from the bathroom, when we spend hundreds of dollars in one visit. There are always other stores.. Especiallu willing to take my.money and allow acessto the bathrooms.

On Wednesday February 11, 2009 my wife & I went into TJ Maxx store in Pottstown Plaza in Pottstown PA. My wife found a necklace with 3 charms on it. A heart, a peace sign & a stone. There was only 1 there. In less than 2 weeks the necklace broke. My wife returned to the store with receipt & was told that it was not bought there. The sales person was rude to my wife & she got name of district manager. She wasnt any help either. She wanted my wife to go to other stores to try & find the necklace.

My wife & I were unaware that you are to keep jewelry tag nor where we told of any other return policy specific to jewelry. I SHOULDNT HAVE TO PROVE WHAT [they] SELL WHEN I HAVE RECEIPT IN HAND! I have nothing but a broken necklace & [they] should stand behind what [they] sell!

wasn't offered refund, exchange or credit

I joined the site to shop online, not to join a club!!!! If the site is not advaned enough to offer online shoppng then it should state that up front and not have people wsting their time subscribing to this garbage!!! I cant even find a link to unsubscribe and the contact us option doesnt even work!!! After this experience I doubt I will even go into a TJ Maxx store, if the website is deceptive, their sales and customer service probably suck as well....Stop wating peoples time, who needs to join an online forum/club/community just to shop online? I will be sure not to recommend this site to anyone else, if you dont offer online shopping then do us all a favor and get off the net!!

along with my receipt and went to return them. I went to the return desk, un packed everything and gave the very rude clerk my receipt. She informed me that she couldn't return my money because it had not been 10 days. I then reached in my purse and gave her the bank copy that showed that the check had cleared.She informed me that that was the RULE. I asked her to check with the manager. He was even ruder than she was and said oh well. The clerk said they could give me a store credit. I informed her that I would not be shopping there again and therefore would not want a store credit. She obviously could of cared less. She then acted like it was a real pain for her to help me re-wrap everything.

I now have all of these fragile things in the back of my car.

What I want from you is to be able to go to the store on Monday morning and get my cash back.

It was 13 degrees outside and icy. Now I will have to go back again and the weather is not going to get any warmer.No physical damage other than my blood pressure going sky high!

I was in your bowie store shopping by the mens department and the manger and some of her employess where throwing a hard plastic ball and it hit me in the head, i recieved a cupond but i don't feel that the manger was very sorry about the incident, i suffer from migraines and i have one now i was feeling alright until that ball hit me in the head. the manger stated she wasn't sorry because she didn't do it. but she was sorry that the young man did it. first of all you shouldn't have people standing where ever the young was throwing anything. if i contiue to have these headaches i will be contacting you again this is turly unexceptable.

i have a migrain headach and i'll be down for a day.

I bought two sweaters from T J Maxx. One was a red sweater for $19.99 and the other one a grey sweater for $9.99. After two weeks I wanted to return the red sweater. I went to the store with the reciept and the tags. They said the tag on the red sweater is the wrong tag and its actual price is only $9.99! This is when the sweater had the original tag on it and the reciept clearly said the price is $19.99.

he staff there was unbelievably rude. One cashier even imitated my accent and made faces at me. The Manager did nothing and I had to leave the store with $10.00 less than what I originally paid for the sweater. I will never ever shop at T J Maxx again.

It was a very humiliating experiencing.

TJ Maxx has ben charging me for no apparent reason. These charges are unauthorized and it is the 4th time this has happened.. All the charges are coming from a new store in Conneticut. I am sick of it!

I am a frequent shopper at TJ Maxx. I spend alot of money there. I went to return a x-mas gift (from Santa) so there was no tag on it. I had every receipt from x-mas and brought them in. I know I paid at least $12.99 and they only wanted to give me $7.99 back. As a single mom every dollar counts to me.

The woman was very polite, but not willing to help. She explained that she had to go by the price of the toy the other employee brought to her (for 7.99). I went back and got a similar toy for $14.99, but she insisted it had to be the one the TJ Maxx employee brought to her. It made no sense!! Not like I was asking for hundreds of dollars, just the $12.99 I spent on the toy.

It is always, always difficult to return at the TJ Maxx in Franklin. I drove from there to TJMaxx in Plainville where they are much easier to deal with and got my money back with no problem at all. I am not blaming the woman I dealt with, I know it is the manager at the Franklin store taking his job a little to far with his rules.

A few months ago I had the same problem with the Franklin store when I tried to return a pair of sunglasses that broke and I had the receipt and stickers for them. Once again they said I wore them so I couldn't return them. The glasses should last more than a few days!! Once again I went to the Plainville store and they exchanged the glasses for me.

I think the Franklin store needs a little more training in the customer is always right theory, especially during these hard times.

I put a $200.00 purse on layaway.. first time user of the service. paid $100.00 down plus 17.47 tax and a $5.00 service fee, Went back to pick up within a week, the attendant told me it was not there, sorry.. What do you mean...this is a christmas present I said. How unprofessional. this is not nieman marcus thats for sure! Any way, they could of cared less about the mistake. she went on.. like it happens!!... sorry! Unacceptable in my world.

My wife and my daughter spend about $500 to $700 a month @ this store and sometimes we don't have the money to purchase right away, so we place the merchandise in Lay Way. One of the name brand hand bag she just paid for the first time she used it shoulder strap broke and we only had the reciept from the Lay Way and I tried to explain to the manager but she treated us like thieves and was extremely rude. She did not even talk to us, I asked her for her Business card and she responded that she did not have one, I then asked for the corp. number, and again she did not have the number,

I don't know about TJ Maxx managers but I am a manager and we must have our Business cards and Corp number with us at all times. Most of all we never let a customer walk out with out trying to solve the problem. I called the customer service @ the Corp. and they contacted the Manager at the store, and she responded that the bag was used, I would be very happy to take the bag to any TJ Maxx store and maybe they can show me how the bag was used. I used to send all our newly hired employees to this store for their uniform but never again.

I bought a pair of shoes on 11-15-08. They had no price or tag on them so a manager made up a price tag and placed it on the bottom of the shoe (in case I needed to return them). I forgot to save my receipt. I wore them around the house the next day and they hurt my feet. I tried to return them for a store store credit on 11-23-08 (because I no longer had my receipt). The tag was still on the bottom of the shoe, but the T.J. Maxx name was a little torn.

The manager said that it was not their merchandise because there was no other pair like it on the rack. (This was the only pair like it when I bought them.)He accused me of taking the tag off another T.J. Maxx item and placing it on the bottom of these shoes. He said that it wasn't their merchandise because their shoes have a 3 digit code on the bottom. When I told him that I wore the shoes in the house (which is how I found out that they became uncomfortable after being worn for a while) he said that it is also their policy not to allow anything to be returned if it's been worn. But how do you know if a pair of shoes will be comfortable if you don't wear them for a few hours.

You can't judge comfort by looking at a pair of shoes on the rack. I have been a T.J. Maxx customer for many years. I will never again shop at T.J. Maxx. I will caution all of my friends to avoid this company. That one $29.90 sale that the manager saved will potentially cost this company thousands of dollars in lost revenue from my family and my friends. In these difficult economic times with discount stores going bankrupt every day, I think T.J. Maxx needs to train their managers about better customer service. It doesn't matter how much you invest in marketing strategies, if your managers insult and scare away loyal customers a company is doomed for failure in this current economic climate in which we are living.

Manager was rude and disrespectful. I asked to have a dress put on a hanger. She looked at me and glared and said that no hangers were available. When I told her that I would not be needing that dress, she then found a hanger. When she completed the sale, she said, Now, you're welcome! then underneath her breath, she said, I figured that. I spend approx.$200 in TJ MAXX each month. I did not deserve this. When I asked for the manager at the customer service desk, I was told that the person who had behaved so poorly was a MANAGER!!!

I was treated very rudely. Manager showed no respect.

I entered the store to do some back to school shopping with my neice. I picked up a green pocket book which was marked down to $5 I went to the sales lady near the bags and asked her about the price and she said that that price was correct. I went to pay for the item and Carolyn the clerk called her manager Yolanda and they told me that I couldn't have that price because it was mismarked. No it wasn't and if it was I as the customer should have gotten that price because that is false advertisement. I then proceeded to ask the managers district managers name and she stated that it was Virginia. She was unable to speak with me.

During this time both Carolyn and Yolanda were unprofessional, rolled their eyes at me and made me feel so discriminated against. There are no Asians in the area of Garner and I was not only verbally attacked by them but this crazy customer behind me started yelling at me saying I was holding up the line. The manager Yolanda did nothing to calm the situation and walked away. The white female customer continued to harass me saying I was holding up the line and was getting way too angry. I told her that this matter did not concern her. She got in my face and I did cuss at her because I felt threatened. I did tell her that I was going to call the Garner Police and later while in my car I did and will have that police report to pick up tommorrow.

As I was speaking on the phone with another manager from another store I told her that both Yolanda and Carolyn were discriminating against me and treating me badly and Carolyn interjected No She Isn't. Are employees suppose to say things like that to a good loyal customer? I think not. The manager then came back and I told the assistant manager from the other store that a customer started the fight with me and Carolyn screamed no she didn't. Give me a break.

All this is on video at TJMaxx and clearly the customer behind me charged me and got in my face. This whole ordeal could have been avoided had the manager took control of the issue instead of laughing about it making me so upset. I plan on suing TJMaxx for discrimination and for false advertisement. I also asked for the sku number of the purse and Carolyn would not give that to me. This was just clearly racial discrimination as well as poor management. Please help me with this issue. Physical damage is the customer behind me getting in my face so irrate she looked to hit me. Feeling completely belittled and discriminated against.

I was not permitted to return a purse, although I had the receipt and the hang-tag was attached and it was purchased from this store. Adrian questioned the cost of the purse, he questions everything, even what the posted policy states. The manager, Yvonne, stated loudly for all to hear that the purse was this, that and the other, she had never seen the purse, as soon as she touched the hang-tag it fell off. Adrian stated to me, "this ain't no $129 bag."

After much discussion Yvonne stated loudly for all to hear that she would contact New York to confirm whether the purse did in fact cost $129.99. I returned to the store the next day, purse, receipt and hang-tag in hand, was told the buyer had not returned the call to verify the price, I could not return the purse, I should leave my telehone number, Yvonne would contact me and tell me what the buyer said. The implication was that I had switched tags! Who treats customers like that? Absolutely no consequences other than rude, loud, unnecessary conversations. I promptly went to TJ Maxx-Temple City, returned the purse, no questions asked. As of today, Yvonne has not contacted me.

I went to the TJ Maxx store stated above to return some suits I had purchased. One of the suits was an off-white/ivory color. When I told him that I travel alot (I was gone for about 3 weeks) and I just got back from a trip so this was the only day I had time to return them, he immediately started giving me trouble. I was still within my 30 days, and I had not worn a single one (in fact, all the tags were still on and it was notable that they were brand new). He looked at the bottom of the white one and said he could not return it. When I asked why, he said it had been worn. I was livid.

Here I am, an honest person who has been going to their store for over 25 years, and this guy basically was calling me a liar. It set me off right away. In fact, I had to even look closely to view whatever it was he was talking about. There was some tiny little places where it looks like just the dust from the floor would have gotten on the rim of the pant. He refused to return/exchange. I could not believe it. Their store conditions are always dirty and anything hanging that has length, like dresses or suits, often get dirty. And today was my final day. There was no other manager on duty; everyone else sat their and refused to use their discretion and judgment to satisfy a long-time customer.

I even went down the aisle of the store and grab a few things that were hanging which touched the floor. They too had dirt marks on them. To boot, the suit is a size to large, but I had not had time to go to my tailor to see if she could alter it. Even after I showed him the other items and proved what I was saying, he refused to let me use their phone to call corporate from their office. In addition, when I did not have my cell phone on me, I asked him to call and see what hours they were open so I could document that I was there that evening, he would not do it. I went to pick up their phone to dial, and he took his finger and hung up the line.

I am still in total shock and plan to file a formal complaint until my request is met for a refund. I will not stop - this is about principle at this point. He threatened to call the LAPD if I did not leave the store. And another associate, who knew full well that this guy was acting incorrectly, back him up. I have no one, other than my mother who was with me, that can vouch for what happened. It seemed like not a single person wanted to step up and do the right thing.

I am basically out the cost of the 3 suits I wanted to return, but mainly he cost of the white one which he would not return at all.

i shop at tj max fequently . i bought at lwast 4-6-bathing suits for my daughters. we went on a cruise last week and brand new suit i just bought before we went,faded all over my daughters body the 1st time she wore it. i did take it back and thought for sure they would make it good, said no he had no way to prove how old it was. i don,t intend to ever step foot in that srore again. !!!!!

I purchased 3 pair of sandals at the end of season. I put one pair on and it broke.I did not save my reciept but this is a store I shop in alot.on the bottom of the shoe they wrote 30.00 in grey metallic pen. When my daughter tryed to return for store credit. They were nasty and rude. They stated they changed policy and they dont care who we are they refused to speak on phone. I belive this store is prejudice and because we are afro - american we were treated with total disregard.This is a store I loved,for my children and my grandchildren. What a total letdown.

I was not happy with the product which i purchased.i returned the product and T J maxx returned money to my Visa CARD but that money is not loaded into card. Now I don't know whom to contact. Money needs to be reloaded to my VISA CARD.

My debit/credit card information was stolen from the tjmaxx system last year and I was never notified by either TJMaxx or my bank. This past week when I went to use my debit card, it was declined and the reason said lost/stolen card. I called my bank (randolph brooks federal credit union) and was informed that they cancelled my card due to the security breach. When I asked them how they learned of it they said master card had informed them. They said they had mailed out a letter on a friday and cancelled it on wednesday. (I had not opened the letter yet because I thought it was my bank statement.)

Long story short, when I asked them if my account had been used, they said there had been quite a few charges in the past ten days and named one of the locations as a Winn Dixie, which we don't have in San Antonio. I asked where is this Winn Dixie? I never used my card at a Winn Dixie, and they put me on hold and another woman came on and asked if I was disputing the Winn Dixie charges, and I told her I was trying to find out what was going on with my debit card and my account. The woman informed me there had been multiple charges in Florida ( I live in San Antonio, Texas) and that I needed to go in to one of the branches and go over my statement and fill out fraud paperwork.

I found out that my card was used in Florida for 10 days before my bank cancelled the card and over $2000 in charges so far. No one could tell me why they didn't even bother to call and ask why my card was being used in San Antonio and Miami on the same day and why someone was getting $100 at 4 different gas stations in the same day. I was so sickened by the whole situation but felt lucky that it was only $2000.

When I came home and read the letter, I was even more mad because my bank was informed over a year ago by TJ Maxx that my card information was compromised and my bank never informed me. (so it would not inconvenience my ability to use my debit card) The letter also stated that they vigilantly monitored the system for fraud. The letter was dated on April 30, 2008, and the card was cancelled on May 6, but the fraud started on April 26th! Why didn't the bank cancel it then? When I went it to the bank on may 8th, there were over 30 transactions done fraudulently, 14 of which were from April 30th on.

When I told my sisters about it (they also shop at Marshalls and Tjmaxx), my older sister called the bank to have them re-issue her a new card and she was informed that her account had already been flagged and they had been closely monitoring it for fraudulent activity, which she responded that they didn't monitor my account too closely because someone had used 2200 out of it so far and the bank hadn't caught it. The girl even argued with my sister about re-issuing a new card and said that if they had had to re-issue cards to everyone whose account was compromised they would have to re-issue 20,000 new cards. My sister said she thought that would be cheaper than if all those cards were used and the bank had to eat the charges. Anyway, I am very displeased with my bank and with Tjmaxx for failing to inform me that my information was stolen.

So far my account is out almost $2200.00, I spent 2 hours of my day going over my account at the bank and not getting any apologies. I spent most of the day in tears and then being mad when I found out all this could have been prevented if my bank had just issued me a new card a year ago, or even informed me about what had happened so I could have cancelled the card.

i purchased a gift card, and it was lost or stolen in the mail. I called with my receit thinking if it was lost i could get a refund but i was told i needed the numbers off the card not my receit and that I would be getting a refund, I will never shop there again

Hi I used to like shop in TJmax, but after today experience I will never go there again. I've just opened my TJmax Master Card in Marshall few days ago. I used my temprorary card in Marshall. Today I thought that I do the same. A person who worked on the register was unexerienced rude person. She did not exept my temrorary card, and gave me attitude, called me NASTY, becouse I came to register without being called? ( There was four workers behaind the counter and no costumers, I think they just take an advantage of the rule.

Then I called the manager of the store, and that person was incompetent as well, she told me that this is not TJMAX card, even though it says on the paper that I can shop there with my card. Finally,I paid cash.

I felt that a manager did not do anytink to support me, even though the worker called me nasty in front of her! I came to the store to buy someting not to arguee.

TJ Maxx had a data breach that put my Visa debit card information at risk. Luckily the NCSECU - my bank was told and changed my card.

However, I had 2 months in changing my card where all of my bills were screwed up due to the change in my card. All of my EFT's were of course drafted and the card had changed and I was getting billed extra charges left and right while I tried to sort out everything in time. Once I was notified about the card, it was cancelled and I had a 10 day window where I had no control over the EFT's and could not stop and change anything until the new card came in. I was LIVID that TJ Maxx and lax security caused me all these problems. I know I was luckier than some but it cost me a fortune in fees while it got straightened out.

New Credit Cards had to be issued, Credit alert posted with 3 major credit reporting agencies.

Debit Card Fraud from TJX. Our card was used in December 2006 at TJ Max in St. Peters, MO and this past September 2007 we experienced ID theft, which is believed to come from the TJ Max store. The fraud was done in Morenoe Valley, CA.

Who can I contact to be a part of the class action lawsuit against TJX? or is it too late.

Thank you.

I bought a few items from TJ Maxx on the 23rd and desided to return one of the items on the same day. I went to the store returned the item and purchased a simular item and the store needed to credit me a $1.40. So the cashier asked me to swipe my credit card so she could apply the credit. The next day as I was doing some banking online, I noticed TJ Maxx had re-submitted the original charge on the 24th for the second time. Now not only was there no credit in the amount of $1.40 but they now have tried to collect the original price two times, one on the 23rd and one on the 24th. So I called the store, asked to speak with the manager. The manager told me he couldn't do anything over the phone so I needed to come to the store.

I drove back to the store and the manager proceeded to tell me for over an hour that he couldn't see how this could ever happen and that I needed to call my bank because it is thier problem. I refused to leave until he credited me for the second charge. He refused, over and over he kept repeating that he can't make sense of this and he has been working there for six years and has never seen any thing like this before. (The store hasn't been open there for even two years.)

He refuses to get his supervisor on the phone, refused to do anything to help me. He looked over my paper work, my two receipts and a copy of my bank statement, for over an hour.

Here is the letter I sent to TJ Maxx customer service:

Hello, I am one of the customers whose card number was stolen or whatever. My credit card company replaced the card and I suffered no ill effects.

However, twice now, in State College, PA and Williamsport, PA, I have had good checks declined by your system. I nearly always used a credit card before, but I switched to checks because of the card snafu. I buy a couple thousand dollars worth of merchandise from your company yearly (in fact, just a couple months ago I bought over 150.00 dollars worth of things from the store in Morgantown, WV, paid by check, and nothing terrible happened).

Now, I know you have a new system, but both times it was personally humiliating and without precedent or purpose. There I am, a fifty-one year old tenured college professor, who paid back all my loans for the Ph.D, and also own a thriving jewelry and antique store. I always had my ID, never spit on the floor, or otherwise showed myself to be a risk. But I go to a store, gather up 128 and 178 dollars worth of merchandise (respectively), am asked for my driver's license, the poor helpful clerk makes a phone call, and both times I am declined by your system.
Both times I asked to speak to the managers, who, while apologetic, explain that there is nothing they can do (ah, corporate America), offer to hold the merchandise (what? so I can slink in later with cash to prove I have the money?), and generally I am made to feel like a potential thief.

I called the number myself, where I finally talked to a person, who said their computer says it is a risky purchase (!!!!)! My check numbers are somewhere in the 900's, I have mortgages on a home and a commercial property, and am a thoroughly upstanding literature professor who does not seem to fit into any of the risky categories (I don't spend 1500 dollars in checks in a few days, which manager # 2 thought might make that computer suspicious).

Here's the thing. I know you don't need me. But, by God, I want to know what is going on.
First my credit card is at risk, simply because I used it at your stores.
Then when I try to make purchases with a check, I am treated like a pariah.

Frankly, I have had it. You have got to explain and make it right with me. I don't care if you don't have the information to explain--you should get it. When I spoke to customer service after the first check decline, the man simply parroted what the guy at Certegy said (we don't have anymore information; all we know is that it is a risky purchase).

I also know you customer service folks work hard and don't need me either, but I burst into tears in both stores. It actually hurt my feelings that a company I have been so loyal to would treat me so badly. That's how risky I am.

There is a long term employee in the State College store who I have chatted with for several years about his family, his workday, and what he plans for holidays. He is a bit shy but a kindly man; since he did not wait on me the day my check was declined, I had to see him at the next checkout as I was sent on my way, looking embarrassed and sad that I would turn out to be a thief.

Lock Haven, PA

The consequences are mostly public humiliation and defamation.

The customer service is horrible. The cashiers are very disrespectful. They throw money into your hands and do not even say Thank You. The manager is useless. I will never put my feet in the store again. The store number is 0203 I believe. The cashiers call customers bitches.

The police did not wirte a report. He advied me to submit this complaint. We have been ban from the store like criminal. This is a great injustice.