I ordered a Tiffany pendant online for my wife on February 29. I got it on March 1. When I opened the UPS package (not a box but it's like glued 2 pieces of cardboard together), the pendant box, gift card, and Tiffany Care handbook all are wrinkled .I sent an email to them to complain about the poor quality box. I got a reply and they said Tiffany has recently implemented a new packaging process that is environmentally friendly. They use a variety of factors to determine the right packaging process for items. Anyway, I never ordered Tiffany again. You don't care about customers, so how come customers will care about your business?
Consumer Complaints & Reviews
Beware! I have bought from Tiffany for 3 decades, but no more. They sold me a diamond for over $10,000 which shattered internally without any trauma to the ring. My wife is bedridden and never has had this happen with any jewelry. The full lifetime warranty was a sham. They refused to repair or replace it and claimed it was worthless. I asked them to send me some more worthless settings since they included the perfectly good setting in their statement. They unsurprisingly refused.
No repair, no replacement, not even a ten dollar coupon toward my next ten thousand dollar purchase. Walmart has a better customer service policy than Tiffany. But so do Sears, Kmart, Macys, Lord & Taylor, and Costco. And none of them offer a full lifetime warranty. This never happened with their $150 items. It only happened when I was lured into spending over $10,000. Do not let this happen to you. I lost the entire value of the ring.
I bought a large diamond ring with a platinum setting from Tiffany's New York for my fiance on our engagement. We recently went to a highly qualified and respected jeweler and jewelry maker who inspected the ring. He found the setting of poor standard in that in the manufacturing process too much platinum had been removed making the diamond likely to fall out. The setting was also not big enough for the diamond. The setting had bubbles in it showing a low grade manufacturing process. Having sent the ring to Tiffany's twice. They have all but said 1. It's a fake. 2 We did the damage ourselves.
They have never admitted faulty workmanship. Nor tried to help in any way. The ring has been to them twice now. Once, they couldn't find it in their system. Now, we have it back and calls to customer services are met with an answering machine to leave a message which I do and no one has called back. I'm now looking at getting more opinions from other professional jewelers in order to build a case against Tiffany's. The jeweler who first alerted us to the problem rang Tiffany's and used professional jewelry maker terms describing the different parts of the ring and the process that had gone wrong in making it and apparently the Tiffany's expert did not understand the terminology of jewelers. This left the jeweler incredulous that such a firm employs or trains people with no knowledge of their trade.
I visited Tiffany's in Mohegan and wanted to purchase a chain with dropped hearts with "Tiffany" embossed with a tag listed $100 as the cost. The sales girl went to look for a new one and asked someone to assist. The other sales person says the tag is wrong and the correct price is $200. I asked for the item as there was no proof as to where the tag belonged nor was there another necklace with the $200 price tag. Therefore, this item was selling for $100. They refused to give it to me for the tag price. I asked for management - none. How do I know? Necklace was tagged $100 & I expected them to sell it to me as this was the only one.
I was a repeat customer to their online store. I ordered a ring as a christmas gift, it was the wrong size so, following the return centers instructions I insured it with the post office and mailed it back for an exchange. Short version, it was stolen during shipping, and 3 months later they let me know they wouldn't send a replacementer, after telling me they would. They refused to submit it to the post office so the insurance I paid for would cover it, and by the time they mailed me back the original package and I submitted it to the Post office they refused my claim because it was past the time period allowed for submitting a claim. I'm out 200+ dollars, and not very happy.
well, first off we have been billed twice each month for 5 months now. we thought first it was a mistake but it kept on happening. this is an outrage!!!!!!!!!!!!!!!!!!!!!! i deserve what i agreed to have its not our problem they need money i got only one thing to say this better stop or u can say buhbye to our accounts and im sure im not the only one to think like this
In December of 2003 I placed an order online for a mens Tiffany wrist watch with a price tag of $ 1786.13. When I received my order via mail I noticed that Tiffany had sent me the wrong watch. I immediatly called their 800# and reported the problem. They said "not a problem, just return the item back to our return department requesting a return receipt for merchandise from the U.S. Postal Service and we will sent out the correct one. I followed all the instructions that were given to me by Tiffany and now after a ( 7 ) month dispute with Tiffany and the credit card that I placed the order with ( Fleet ) I get a letter by a "dispute analyst at Fleet Visa stating..."the merchant said you mailed them back an empty box" I called them saying I have a signature and tracking # from USPS that "William" at Tiffany signed for and received my package. Plus I have a witness that saw me place the watch in the box, seal it then mail it. My bank then decided to place the original charge of $ 1786.13 back on my account after their investigation. I called my lawyer and he stated the best thing to do is to sue them in small claims court...would this be my best option or should I sue Fleet for taking the side of the merchant instead of their own customer???
