Target Stores

Target Stores • Returns • Pricing disputes • Customer service • Target Online • Security measures • Portrait studio • Target defenders --- • Target Misses Price Target, Backs Out of Sale • Ruling Against Target May Open Other Web Sites to the Blind • Target Bans the Salvation Army • Customers React to Salvation Army Ban

Their stores are big and bright and somehow more "upscale" than Wal-Mart or Kmart. But behind that chipper-looking exterior lurks a company that can be downright mean-spirited when its customers run into even the slightest problem.

Target's spiteful returns and exchanges policy, in particular, is making it the target of some pretty heated rhetoric from its former customers.

A few of the more recent complaints ...

Rafaelina of Bronx, NY November 15, 2009

I got stuck inside the store elevator. I was rescued by the firefighters after 20 to 30 mins (aprox). That was a nightmare. That is definitely negligence of the store there were employees there and saw people going into the elevator (more than allowed) and they didn't do anything about it. I am claustrophobic. I was nearly close to passing out. The staff there were not sympathetic at all.

Sheryl of South Plainfield, NJ November 9, 2009

I purchased a set of 6 ounce dessert cups with covers, and the covers don't fit! They are just slightly too small for the cups. The covers keep popping off, so the pudding I made and put into the bowls was hard and lacked full flavor.

Brandy of Robbinsville, NJ November 2, 2009

Opened a credit card account. Made two large purchases and paid them off. Apparently 40 was charged to my account. The first notice I received was from a collection agency. NO phone call, no letter, NOTHING. So my credit report shows 90 days late for a 40 purchase and a closed account. I was never notified. Damage to my credit score.

anne of olympia, WA October 23, 2009

said needed to look at my driver's license and then took it from me and scanned it. i saw no reason to do this. i felt violated that the store would tell its employees to scan customer's driver's licenses to pull all of the info from it.

Janet of Henrico, VA October 22, 2009

I purchased 2 visa gift cards and tried to buy a chair online from target that was 59 dollars with shipping and handling. They would not accept two 30 dollar gift cards. I then tried and called corporate and they said their computers couldn't handle that either. This is ridiculous because when I go to your store I can pay with two methods whether it be credit cards multiple or cash or both. It is my son's birthday and all he wanted was a new chair. This is all crazy and I will be boycotting target if something is not done within the next 24 hours. I will also let others know if you cannot help me with this.

Deborah of Oviedo, FL October 19, 2009

Today, I purchased 2 plastic medium pumpkins that you plug-in, as well as 2 plastic small pumpkins, which required 2-AA's batteries. There is a warning on the bottom of these pumpkins that reads, this product contains a chemical known in the State of CA to cause cancer or birth defects. I did not realize this warning until I got home. I will be returning all of these products and feel disgusted that Target would even consider selling a product with such a warning toward humans. Cancer took my mother 9 yrs ago and my aunt is a breast cancer survivor. The last thing I want to do is to put my family in jeopardy of a cancer-causing product that could have been avoided. I would respectfully request that all such products with this warning be removed from your stores immediately.

Bonnie of Abbeville, SC October 19, 2009

In the Target sales paper that came out today they had a Graco Literider travel system stroller for 99.00. We have looked on the internet on line Target stores. There is not one showing up for 99.00. We called several stores in the area and none of the stores seem to have one available. The add reads limited quantity and no rain checks. U would think that at least one store would have this item. One lady told us that they hadn't come in yet. Well the problem with this if there is no rainchecks then how would we be able to purchase it for the sale price when it comes in if it is after the end of the sale. It doesn't look like that there would be a sale on the item if there was none availabe on line or in the stores. This is misleading as well as false advertisement. It looks like the least they could do would be to let us have the one that is 178.00 on sale since it looks like the same thing. No one made any offers to help us. Please get in touch as soon as possible. Thanks

Donna of Downers Grove, IL October 14, 2009

I have a dispute with 303 Taxi when I used my Target Visa Card. I provided Target with info regarding this dispute, and then Target then again asked me for details which I again provided them. Then on 10-13 I eceived a letter from Target saying that I did NOT respond and therefore they were closing my dispute and the 80.00 fee would remain on my Visa account. So I phoned 3 times tonight, and each time they did not assist me properly and instead, left me hanging on the phone ( which is why I had to call 3 times.) There is supposed to be someone named Laura in the dispute dept that is working on the dispute even though they sent me a letter saying it was closed.

The dispute occurred in August because I required an emergency trip to a Chicago Hospital. I gave the cab driver the correct address, and he reassured me that he knew exactly where it was because he used to work there part time. But he then droopped me off at the wrong hospital on the wrong side of Chicago. I called a different Cab Company to then take me to the correct Hospital. I called 303 Taxi at least twice, but they never responded regarding their error, and the 80.00 charge is still on my Target Visa. Of course, the 2nd cab cost me more to finally arrive at the correct hospital. I do not know what is wrong with the personnel at Target's Customer Service, but it is enough to make me consider cancelling my Target Visa. Target's rudesness, neglect and harrassment is shocking and certainly not good for Target.

eleanor of Miami, FL October 12, 2009

I read an add in the adveristment of target newspaper on a Sunday morning re; x box for tv. went there that morning only to be told they were out of them, I said you have only been open an hour & you are sold out of them you must not have had too many, the employee said I could have a rain check then a 2nd employee said I could not.

I asked for a manager & she could see that I was a senior citizen walking with the benefit of a cane. At first she said no to the rain check & was very rude. I explained to her I had a 40 card that was sent to me (hopefully you know the card I mean) so she wrot on the ad paper I shoulg get one when they came in Plus I would be called that was over 2 months ago & I have never heard from her or anyone else,

so I am without the use of my tv, & miss it very much, as I am a widow of 28 years, in my 80s,deaf from a mugging I took 20 years ago. I still have the ad paper where she signed it with her name, that & a dollar might get me a cup of coffee.So I will never shop at another target store again.They should be more careful who they put in a managers position.

Michael of Federal Way, WA September 29, 2009

Why is my ID scanned in order for me to purchase NYQUIL? It is not stated on the item or on the shelf. Do I need a doctor to OK it also. You will not get my ID again without a better reason. I am done until I am told why my ID is required. Yes, I am upset over this and I want a reason for this practice.

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