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Their stores are big and bright and somehow more "upscale" than Wal-Mart or Kmart. But behind that chipper-looking exterior lurks a company that can be downright mean-spirited when its customers run into even the slightest problem.
Target's spiteful returns and exchanges policy, in particular, is making it the target of some pretty heated rhetoric from its former customers.
A few of the more recent complaints ...
Denisha of Richton Park IL (08/27/08)
I started working for target in June 2007 at minimum wage ($7.50 per hr). After I receive my first pay check they were paying me only $7.00 per hr. I went to Human Resources to inform them and they told me it would be adjusted. After several attemps they still did not adjust and everyone was putting it on others and they were very rude and unprofessional with me whtn I approached them about it. My concern is they did not care that I wasn't getting paid properly.
I quit Target and only gave (2) days notice because I needed to start another job so I could pay my bills. The problem came up after I grarduated when I applied for a Pharmacy Technician position with the Pharmacy at Target in Tinley Park, IL. Target is listing me as a no-rehire, and consequently the position I was applying for they would not hire me. I feel this is unfair because technically Target was not paying me to work, so I had no choice but to quit to start another job so I could take care of my expenses.
Maria of Lake Hopatcong NJ (08/27/08)
Target has been calling me every day for the three months on past due amounts. I paid my Target card late, on Aug. 18 with a payment of $50. The company has been calling me EVERY DAY since telling me that my account is overdue and they are reporting it to the credit bureau. I charged $300 on the card.
I received three phone calls today, Aug. 25. Two on my cell and one at home. The people demand payment and will not leave me alone. Despite all of this harassment, no one seems to have a record that I have called to complain and that I find this behavior illegal.
Sara of Woodland Hills CA (08/19/08)
I usually brag about how I love Target, but since I registered for my baby there that has all changed. I am now telling everyone, NEVER to register at Target! There is zero benefit to registering with you. The store did not do it's part is updating the registry to reflect purchased gifts, and therefor I received multiples of the same item again and again. I received 6 of the same blanket, 3 of the same teething blanket, 3 of another blanket, 5 of the same receiving blanket and the list continues.
The return policy is horrible, and is a hassle. It is really frustrating! I can't return items with out a gift receipt after making two returns and there is a dollar limit too! That is ridiculous. The registry in itself should be the receipt. It's not like I get cash back....I only get store credit...so Target still gets it's money. A very disappointed and once loyal customer
Not duplicate, but multiple items received at baby shower that can not be returned!
Ricardo of Laredo TX (08/19/08)
A MAGANA 26 Great Divide Mountain Bike purchased April 01, 2008. in same month during a very limited test ride failed rear break and some left turning problem because the handle bar on a non trick bike such as a BMX turn 360 degrees and pull the breakline wiring compromising the rear break. Unable to stop properly. Crashed and broke the left clavicle. Surgery required to put back pieces together and hold with a steel plate. Broekn rib and abrasions.
The owners manual did not warn about such a potential problem. Dynacraft was told and a interview granted by telephone with the people Dynacraft designated. It is a concern that despite the fact this problem and defect is visible on bike nobody bothers to send a representative from anyhwere to look at the design of bike and advise other owners of this potential problem with their bike.
In over 25 years of active tennis playing state ranked #5 in singles in 1988-89, private pilot, police academy cadet qualified firearms day and night, licensed motorcycle rider since 1980 and over 30,000 miles on a motorcycle the worst injury in any of those activities was scratches. In just 10 minutes or less the bike issue changed my life and quality of it. Note that a helmet and or reflective gear would not change outcome. It is strictly breaking compromise due to bike defect.
The bike is new. Purchased new. Assembled free by a bike professional. Insurance is not sending timely someone to view bike rather wants statements and is asking questions that are intended and designed on prior litigation or news reports /articles of previous fines. Disturbing that the actions Bike designees are defensive posturing attempting to look for shared negligence. Design is sloppy and can kill. I was inches close to breaking neck. Neck injury present. Medically diagnosed.
Loss of income 4 months and counting. Teaching profession. Surgery Orthopaedic steel plate clavicle (left). Second surgery planned in one year to remove plate. Pain is moderately severe to severe two-three times a week unbearable. Uncertain why it hurts as much as does. Pain managed. Medical bills over $24,000. to date. Changed my life. Neck injury and spasm. Arm tingling and numbness at times. Dizziness. Spots in sight.
Marjorie of Thomaston CT (08/19/08)
On 8/18/08 at 8:24 p.m., I was contaced via an 800# by a man who, in turn, quickly switched me to a woman after saying, here she is. The woman refused to give a name and said that she was calling regarding my late account. Upon my attempt to explain that I had been robbed in my own home a few months ago and have been doling out dribs and drabs so everyone is happy until I can get back on track, she began yelling at me at such an audible range that a neighbor of mine heard it on the couch across the room from me.
When I said, excuse me Miss, she became enraged calling me a deadbeat and telling me she'd reduce my $75.00 bill to $125. When I tried to explain again, she said, lady, you have no intention of paying the bill and I've offered you a good price to settle this but you're too set in your ways. Again, my neighbors jaw dropped. Then, she said, you have no intention of paying this bill do you? to which I replied, not to someone with your attitude. I had been robbed a few months back. I had a balance of $75.00. I had just sent a payment.
Because my entire economical world was wiped out in a night, I called every one of my creditors and explained a little bit. I spoke with a gentleman as recently as 2 weeks ago saying I may have to claim bankruptcy because the situation is so bad. I don't owe much to anyone but it's very hard to be paying for all the medication that I have to take and divy out the remainder between everyone.
I have never been shreiked at or spoken to in such a matter in my life and I certainly don't appreciate it. Deadbeat? Very nice way to treat someone. How dare [they] have someone call me and say these things to me! [Target is] supposed to be such a wonderful store and so child friendly. I am reporting this incident to the BBB in [their] area as well as Connecticut.
I have pennies for the next 6 months to a year and what little monies I DO have go to my rent and car right now so that I can fix this problem. I was told that [they] would work with me and that I could pay the $75.00 that I owed. My attorney told me to notify creditors and see if they would settle. I only owed you $75.00 to begin with. Calling and insulting me is not the way to get any money. I read over 80 similar cases on the web when I tried to look for this site.
Scott of Greenville SC (07/24/08)
We purchased some earrings for my 11 year old daughter. Earring Style # ER17082CTG. ID538461_XL08_17A7_I Dist. by Target Corp. ( Made in China). The problem ahppened later that evening, my duaghter saying to me, Look dad the earings are turning my fingers red. I am not sure why the paint was coming off, not in pieces but in a film residue. The conmplait is not against Target, this Earring product needs to be looked at for Human Hazard (Piant).
The item cost $7.99 + tax, and my duagther figures where red for a couple of days. Not sure if lead is present.
Dianne of Baxter MN (07/13/08)
I have a disease Called Celiac and iam allergic to almost every medication and i almost died last year so i ended up seeing a natural dr and ex pharmacist (of 30 years in arizona) for a total of over 2.5 months out of pocket,cost over 65,000 Well,i have to deal once in a while with a older presc that doesnt have bad affect on my liver like all the new ones do and all the side effects and i have to take a page full of holistic drops,supplements and thryroid,adrenal,sleep meds as was so sick i would have died. i have b 12 shots,2 times a month,i had to have over 75 nutrient I.vs and i have to be very careful with food as i can get very ill.
Well i got a presc for my spouse for his male Hormones as he tested low and i asked Randy on phone about if its a synthetic or man made creme or how its made and he chuckled basically and he said we have gone over this before Meaning of course his drugs are always better then a natural Dr would know,(even though my Dr quit Pharmacy due to the fact that he knew what drugs did to people) and he saved my life and is brilliant!
well,i went in today and i asked Randy if this Testosterone my husband needs is the same as what my natural pharmacy can compound and he shook his head,smirked,giggled ,or laughed in my face and said Well,i dont know what else he would basically use as it would have to be the same thing and i went off on him big time and i said i almost died last year,i have severe allergies and you think its a joke because iam asking you about a natural compound so my husband doesnt have to worry about the side effects or that he may get prostate cancer?He laughed in my face!
And i was fuming at him,now maybe if this kid had 30 years of pharmacy behind him i would have understood but he had me almost in tears and i told him that if thats how he keeps treating his customers that i will go elsewhere as he has no idea the kind of hell i have gone thru and that my liver metabolizes drugs differently and can be very toxic to me (Tests actually done at Mayo in Mn)and i told him id pay copay and just to fill it as i was walking around store fuming.I think this smart alec Pharmacist thinks because hes a pharmacist he knows all!I think its time to change pharmacies!
Lin of Garland TX (07/07/08)
I live in Texas which in case your not aware is in the UNITED STATES OF AMERICA. I do not appreciate going into my local stores, and merchanidise is geared to foreign nationalities. While shopping at the Garland store on Centerville Rd, Garland, Tx. and went by the electronic dept. and ALL of their tv's were on spanish speaking stations. I have to tell you I am seriously thinking of not shopping Target any longer. I will take my business to stores that cater to Americans first......
Jennifer of Mansfield TX (07/03/08)
I bought a gong from the home department to put in my Kindergarten classroom as a symbol of peace and as an attention getter. I turned the gong around and in big red letters it says WARNING: THIS PRODUCT CONTAINS A CHEMICAL KNOWN TO CAUSE CANCER, BIRTH DEFECTS, AND OTHER REPRODUCTIVE PROBLEMS! Their website brags about how much they care about the community, environment, quality of their products. If so, why do I feel like I would be putting a classroom full of Kindergartners at harm with this product!?
Product warning label claims to possibly cause cancer and other extreme health issues!
Amber of New York NY (07/01/08)
I bought a feather pillow 2 weeks ago. I realized it smelled like chicken poop. I tried washing it but it the smell did not go away and since it would not dry, it made my whole whole stink up like chickens. I tried returning it but they said i had washed it so they wouldnt take it back. I showed a new one from the store and told them to smell this-- it smelt just as bad. Why are the selling smelly pillows. Can I get bird flu?
Made my house stink like chicken poop and i got a blister on my ear. I went to the doctors today to look at it. I took pictures too. It was disgusting.
Giovanni of Chicago IL (06/18/08)
I wanted to buy a bicycle that was advertised in the weekly circular that the store sends out (dated to end June21 2008) and that is also displayed in their add window inside the store. The bicycle is advertised for $78. I've been going to the store everyday enquiering about the bicycle which for some mysterious reason doesn't seem to be on the shelfs. This situation I find very suspicious given the fact that all the other non sale bicycles are all well shelf stacked.
No one in the store has any answers as to when the bike will be in. I also went to a Target store by the place I work and guess what. No bikes either. I aslo contacted the stores customer service and the answer I received was Oh, I don't know When I asked to speak to a manager the customer service clerk wanted to to walk across the store and some how find him by my self. I said well if that's your idea of customer service then never mind and I'll take my money some where else. The whole situation leaves me wondering if the whole advertising of a good sale is just a way of getting customers in to buy some other non sale items.
Well this situation of course leaves me very frustrated with the store. Not to mention wondering what other poor customer that drove all the way to the store might go through also. Gas these days is not cheap.
Heather of Mt Sinai NY (05/17/08)
My husband was in a car accident a year ago that has left him disabled. Before the accident we were avid shoppers at Target stores. Since teh accident however this is now impossible. Every target store that we have tried to shop in has either faulty or dead motorized carts for handicapped consumers. On one such visit we entered the store ready to shop only to find 5 carts all parked near a series of outlets, all the carts were inoperable because they were not charged, despite being parked near functioning outlets NONE of the carts were plugged in.
When you finally are able to track down an associate they explain to you that the shoppers forget to plug them back in. Since when is it the responsibility of a disabled individual to bend down and plug in a cart?
The reason I am writing today is because I am furious over an incident that happened to us yesterday. When we entered the store we were faced with the usual dead carts, I asked to speak with a store manager ( Lorraine) I explained to her my dismay that now after having walked all the way into the store my husband and I would not be able to shop together as planned because of the inoperable carts, she apologized and said they were working on a system to make sure the carts were plugged in, she then sent another manager Theresa to bring us a cart she assured me was in working order ( as this was something we had experienced a few times before, a cart that appears to be fully charged only to break down and leave my husband stranded in the middle of the store with no one to help him).
My husband and I took this cart and shopped together for about 45 minutes, seperating to go to different sections of the store. While I am shopping in the ladies shoe section I hear a teenage girl who works at Target giggling into her walkie talkie that she needs assistance from someone because a crippled guy has a broken cart and needs help. I cannot tell you how hurtful and callous it is to call someone who is coming into your store to spend their hard earned money something so deragatory.
Upon hearing this I went on a search for my husband where I had to help him myself. All this took about 15 minutes, upon exiting the store with our purchases my husband and I passed the offensive teenager and her 2 other co-workers laughing and giggling on a broken cart. I hope that those young girls as well as those in charge of customer relations at Target never have to use a cart for more than just the humiliation and amusement of a disabled person.
My husband and myself were not only embarrassed but my husband had to then walk from the middle of the store because the cart was broken. Then he had to pass a bunch of selfish little girls giggling at his mis-fortune.
Cynthia of Albany NY (05/10/08)
I have a credit card with Target, but lately like most consumers are living from one pay check to the next. Although I have not been able to catch up to the minimum balance due, I have been making some monthly payment ($50 minimum). In the past, I have always paid them more than the minimum.
Lately, the company has been calling me on an average of every 2-3 days trying to force me to make payments over the phone. I have told them several times that I will not pay a processing fee to make a payment over the phone; I make all my payments at the store. They say that they can set up a payment plan, but you most make a payment on the same date every month; which is a promise I cannot make at this time. What are my rights as a consumer for the continous phone calls I receive from the company? I have told them that the constant phone calls fall under the category of harrassment and that I will be writing to you and my local Attorney General.
Keitra of Doraville GA (05/07/08)
My 1 year old fell out of the shopping cart and Target doesn't seem to care about anything except if my family intends to file a claim against them. I am a stay-at-home Mom caring for three children under the age of five. Target is one of the few stores that provided my family with a pleasurable and safe shopping experience until recently. The kids always search for the bus shopping cart when we arrive at ANY Target store. This cart usually accomodates two older kids in a large red attachment and one smaller child in their standard cart. My five and three year olds buckled themselves in but when I tried to place my one year old in his seat, I found a plastic covering preventing his legs from going through the leg holes. I checked all the other carts,they were the same so I placed him in the basket. As I was paying, my son fell out of the cart onto the hard tile floor. He received a cut over his eye. As I consoled him, the manager approached us and asked if I could make sure that the older children were seated! Because I didn't want to assume that he saw what happened, I explained.
He did not write an incident report.I have since learned that this is a Target policy. He did not offer to call the paramedics.He did not ask about my son. He did not offer an apology. When I asked why this Target placed a plastic covering over the child seat he said it was because this was a high risk store! I have spoken to several Target representatives and no one seems to be interested in actually fixing the issue. As a customer I expect a consistant and SAFE experience. If I had not found the same extra large cart in ever Target store(including the one that my son fell in),I could have made other arrangements for my childrens. My main concern is Safety. It should be Target's as well. Not if we are going to sue them. I would like anwers. Solutions not excuses. Target has everything excecpt for compassion and responsibility. I am very dissapointed that our favorite store doesn't care about us.
My son has a cut over his eye and Target will miss the $8000 that my family spends there annually.
Gail of Bedford OH (05/06/08)
I received a Target replacement card in May 2007 after my original card expired. The new card expires in July 2010. I have been a card member since July 2004. I always handled my account responsibily, never missed a payment, and paid my account on time, and in full. Because I waited until April 2007 to activate the card, when I called the toll free number on the card to activate the new card, I was told that I had not purchased anything on my card since August 2006 and that Target decided to cancel my card without any warning, even though they issued me a card in May 2007, and I never heard anything more from them until I went to activate my new card.
I was told that the new card that I was issued was not any good even though Target nevery tried to contact me to warn me about closing the account. Because I had a credit limit of 12,500, when they closed my account without my knowledge ... my FICO score experienced a huge drop. Target told me that the only way that I could get another card would be to re-apply as if I was a new customer applying for credit for the first time. This would of course cause another FICO penalty for opening a new account.
My credit score dropped because of Target closing my account. I am trying hard to use my cards responsibly, and maintain an excellent credit rating. My credit score can also be penalized if I have too many accounts open at the same time. When I cannot afford to run up my accounts, I stop spending. When I have money again, I use my credit cards responsibly and spend within reasonable limits. Target (as a credit card issuer) should be more willing to work with their customers who use their credit responsibly and always pay their bills on time.
Instead, Target did significant damage to my credit score because I only use my credit cards when I can do so responsibly. Target should have sent me a warning letter that they planned to close my account if the inactivity continued. They made no effort to do anything except send me a card that I could not use any more. The truth is that credit card users get punished when they spend too much, AND when they try to handle their dept and credit card usage responsibly.
Eric of Manalapan NJ (04/28/08)
My Credit card balance was $1,570.41. It was due March 22, 2008. March 21, 2008 the balance was paid off (payment made in the store with a check - I have the receipt). In the beginning of April I received a statement with $7.47 payment due. What am I being charged for? I didn't make any purchases.
There was no economic damage to me; however, if they charge all their customers a fee after a card is paid off - they are ripping of the public.
Holly of Jonesborough TN (04/14/08)
I received a bill for a Target credit card purchase of $43.08 on around Feb. 21,2008. I paid by phone when I received the bill, using my checking routing number information. I assumed the bill was paid in full. On April 14,2008, I was notified by mail that my payment did not go through.
Additional charges of $45.00 had been added to the bill. When questioned about these additional charges, the customer service representative said I had been contacted by phone and mail previously. There were no messages from Target on my phone, nor did I receive a previous letter to my knowledge. The supervisor refused to remove the $29.00 return fee even though it was clear that an honest attempt had been made to pay on time. My checking account had sufficient funds to pay the bill. Had I been informed right away, I would have been able to correct any mistakes made in payment. Despite an excellent credit history with no previous late payments, the supervisor insisted that I pay the $29.00 late payment fee. This card will be cancelled and Target has just lost a loyal customer for life.
Maria of Slidell LA (04/05/08)
Target's card (credit/debit) swipe machines are unreliable at this store. Management's solution is to swipe the cards in the register itself, which again is unreliable. Their next solution is for the customer to produce cash or write a check. It is not common place for customers to have large amounts of cash on their person/even a check in today's technology world. The customer is left with the option of writing a check or canceling their purchase. Customers writing a check find themselves in a situation where they have to wait 7-10 days for the check to clear or take a store credit; if they have a return. In the mean time Target gets the benefit of gaining interest at the customers expense. I found the manager to be rude and very unprofessional. She approached with an attitude to begin with and before the conversation was over she turned her back and walked away.
I will take my business elsewhere, since the practice of this store is NOT consumer friendly. This is not a unique case; therefore Target Corporation will lose business as other customers begin to realize this tactic.
Jane of New York NY (03/12/08)
The packaging on a baby's Dwell night light states that there are materials that have been found to cause cancer and birth defects. Could you imagine using these materials in any product, let alone one for a baby's room?
I emailed Target that I want a refund but have not yet heard back.
Michael of Burlington NJ (03/09/08)
My daughter and I purchased a Polaroid camera (digital). We had problems with another brand camera's LCD display cracking. Before purchasing this camera we inquired of the salesperson if a cracked LCD would be covered under warranty. We were told that it would IF we PURCHASED a $20 insurance package. We were TOLD by the sales representative that such damage would be covered and that we would be given a loaner while repairs were made (I use the camera for internet pictures).
Unfortunately, the LCD cracked. I did NOT drop it or smack it. It JUST cracked. My daughter and I spent over 3 hours making calls and talking with Target associates in the Burlington Township store, who insisted that the insurance policy was void because, according to them, this was done through physical abuse. My daughter is 26 and no small children come into the house. THERE WAS NO ABUSE! I am now stuck without a camera when I need it (My next sale is March 17th and I need pictures). I have a $100 camera and a three year warranty ($20) that is of no use.
I am on limited income and my daughter is unable to work due to Still's disease. I am committed to a sale on March 17th (advertised, mailings etc.) and I am unable to show my products which affects the number of people who come to my auction sales. I have $500 invested in each auction. It is uncertain how lack of photos will affect the sale.
Angella of Port Huron MI (03/03/08)
It is impossible to get through to anybody to find out what to do about an outfit that I couldn't get off my 3 month old son. The zipper was stuck and I couldn't get it down to get it off of him. I had three numbers given to me by Target. I called them only to be told that they had no number to give me to contact Circo and to go look up guangdond myself. I should not have to call china to find out information on products here in the U.S. What would of happened if I really had to get this sleeper outfit off my baby in an emergency and couldn't and he was hurt? Who would I contact then? I have spent the last 2 1/2 hours trying to contact somebody to resolve this matter and have gotten no where.
Paula of Phoenix AZ (02/15/08)
Target has a policy of no customer paging. They don't even consider the circumstances of the need to find someone. We don't page customers, no sorry, no offer to put an annoucement on the walkie talkies that all the floor personnel carry (apparently just for their amusement). I will not go back for fear of getting separated from my family again and not being offered some sort of help. Heaven forbid my granddaughter became lost and having to endure this attitude.
Carol of Lemon Grove CA (01/12/08)
I purchased 3 children's plastic cups, and the handles broke off and sharp plastic pieces were left. The cups have animal faces: a frog, monkey and lady bug. The manufacturer is Bollie Sunny/Patch made in China.
Erika of Nashua NH (01/04/08)
My daughter received a gift card for Target from her great-grandmother in Florida. Today, we went to the store to pick out a toy for her that would be her Christmas gift from her great-grandmother. At the register, I was told that the gift card was no good and probably wasn't scanned at the register when it was purchased. They expect me to get the receipt from my husband's grandmother down in Florida to prove that the card was purchased. It floors me that Target refuses to take responsibility for their own mistake. Of course at the register, I can't tell my two-year-old that she can no longer have the new toy she just picked out because the store will not accept the gift card that was sent to her. So, I have to buy the toy for her, and I'm stuck with this useless gift card.
I never want to step foot in another Target store again, however if this problem is ever resolved I will have this gift card to use which is their way of forcing me back into their store. Target already has the money for the gift card, and now they are refusing to honor it. I think it is a scam. In addition, the customer service at Target is terrible. All they can say is there is nothing we can do. It is their mistake, but there is nothing they can do. When I was at the register today, the cashier said, "This gift card isn't working." They are telling me to call a phone number. I had to say, "Well, can you call the number?" She seemed to think I would be completely OK with the fact that they were not honoring my brand new gift card.
Basco of Pleaston NE (01/04/08)
In a nutshell, I spent thousands of dollars a year at Target. I can say with 100% accuracy that I am in a socio-economic group vastly out earning any Target store manager. Ironically, after spending about $300 at Target.com on my son, I drove down the street to Target to EXCHANGE a vacuum filter that I purchased a few months back when I bought groceries. Anyway, the store manager looked me up and down like I was from the slum or something because I was dressed down. In any case, no more of my money goes to Target.
Wayne of Youngstown OH (01/02/08)
On Sept 12, 2007 I went to the Target pharmacy in Niles OH. I asked to have a VALID, LEGAL prescription filled. The pharmacist on duty refused to fill the script because it was for pain medication. He claimed that he would have to talk to the prescribing physician in person and that couldn't be done until the next day. I was in excruciating pain with a toothache and was TURNED AWAY! I went to a supermarket and had the same script filled immediately. I complained to Target via email. They called me on the phone and said they would look into the complaint. It is now 3 months later and I have yet to hear from them.
I suffered BIG TIME until I was able get the pain medication I needed.
Ryan of Concord NC (12/22/07)
I wanted to purchase several hundred 4x6 pictures. Their website states they sell them for 0.15 cents. Since this was the lowest price I found in my area, I went ahead and spent several hours uploading 282 pictures. On the last page of the ordering process the price changed from 0.15 cents to 0.20 cents. I called the store and spoke to the manager and he said, "I am sorry, I don't know what to tell you. I have no control over it or know who to tell you to call."
I never would have started uploading pictures to this site if it would have been honest about how much it would cost per picture. I also would have thought that the manager might offer some advice. Isn't it illegal to advertise one price and then charge something else? Now I will go to the other website that claimed they would sell me pictures for 0.19 cents and start uploading pictures there. Five hours of my time is wasted and now my father's Christmas gift is in jeopardy.
Kimberly of Brooklyn NY (12/16/07)
I went in today to buy some holiday party supplies and was initially struck by the lack of sales associates out on the floor, and also by the fact that the down escalator was not working. Maybe that should have been a sign, but I grabbed the stuff I need and went to ring out, using my debit card. When the transaction cleared the cash register scrolled out a blank receipt. The cashier's response was, Well, are you planning on returning anything? As if that's the only reason someone would want a receipt! I told her that I simply needed a receipt, and could she call a manager over to see what we could do to get one. The manager, had the same attitude as the cashier, she said that if I really wanted a receipt (as thought this were an unreasonable request) they would have to redo the whole transaction, but I wouldn't see a credit for the voided transaction for 48 hours, and I would just have to take their word for it that it would work out, because I had no receipt!
The whole thing was too ridiculous. I decided to just return everything, and forget it. I was then sent to Guest Services where I was told that the reason the receipt didn't print properly was that the charge hadn't actually been made to my card. I said, Fine, but can I get some documentation that I am actually returning this merchandise to your custody. Again, no luck. Well, needless to say, it is now 8:00 p.m., and a charge for $130 just hit my account. When I called Target I was told that they can't do returns within 24 hours, and whoever I dealt with today should have told me that. But, even though it was their mistake in every conceivable respect, I need to go down to that store again to get the charge credited back to my card. Assuming I'm able to at all, since they provided me NO DOCUMENTATION OF EITHER THE PURCHASE OR THE RETURN! I can't deal with Target anymore.
As of this minute, I'm out $130. I'm talking with my credit card company to try to put a stop on the payment.
Melissa of Cincinnati OH (11/23/07)
I went to my neighborhood Target Store on Friday 11/23/07, the day after Thanksgiving. I went for 4 things in the advertisement; I got there 2 minutes after the doors opened, and all 4 things were sold out on a two-day sale.
I went to K-Mart; it cost me money and time--and cost Target about $225.
Babara of Glassboro NJ (11/15/07)
My daughter registered with Baby Registry at Target and consequently made up her list of items and quantities. She received multiple duplicates and quantities larger than the number she requested. Even though her registry lists the items as being fulfilled she still received multiples of the same item. When she attempted to request an exchange (not a return), she was informed of the new return policy which will not allow her to make any exchanges or returns on items unless she has the gift receipt. Several of these items did not come with a gift receipt.
What kind of company as large as Target will not at least give a gift card for the merchandise or and even exchange for a different size?
She is devastated with the fact that if the registry had worked properly perhaps she would have received other items on the list that she could use and not several of just one item. She tried all day to reach someone at Target who would at least talk with her, and no one would even give her the time of day--just kept repeating the same answer over and over again. What will it take for Target to answer for their stupid policy and make a change?
Kim of Albertson NC (11/15/07)
I have several prescriptions for pain from my doctor. I have been getting them filled with no problem until I took my prescription to Target, and the pharmacist would not fill it for me. He said I could buy it over the counter. I told him that it was prescribed by my doctor and that I was on workers comp. He still wouldn't fill it for me, so I left and had it filled at another store. When I called the corp. office they agreed with him. This was the first time I had ever shopped in Target. I don't think I will ever go back there again.
I was very embarrassed in front of other customers. I needed to take that medicine for my pain and had to stay in pain until I got to Walmart where the pharmacist had no problems filling my prescription.
Brenda of Billings MT (10/31/07)
I purchased some vinyl puppy toys at Target, and my dog choked on a chunk of paint that peeled off the top of one of the toys. (It was a package of four squeak toys: a shoe, a football, a bone and a fire hydrant.) The paint peeled off the fire hydrant.
The dog is okay; I just don't want any other dog to choke.
Karen of Desoto TX (10/05/07)
When shopping at my local Target, I noticed an endcap displaying makeup. One of the products was named Sexy Motherpucker. I talked to the guest relations people and they said they had no control of the items stocked and actually said they had been told by corporate that the makeup had to be displayed on an endcap. Because Target is a family store AND the display was very prominent, I emailed customer service with my objection. The reply was less than satisfying. The said they were sorry I was offended, but that they have guests with diverse tastes and interests and they felt they needed to have items like that. I routinely take my 11 and 15 year old daughter to Target. Now I will think twice before I shop there.
Allison of Denver CO (06/24/07)
My account was converted into a one-click setting without my knowledge or consent. Because of this, I apparently ordered a $200 armoire that I don't even have room for. I had to return it to the store myself which was very difficult. Have now been told that I have to eat the $77 UPS shipping charge, as this was my mistake.
Ashley of Riverview MI (06/10/07)
My mother and I went into the store with our pomeranian/poodle mix, Chauncey. He had just finished his grooming and we didn't want to leave him in the car in 80 degree weather especially since we were only there for a Starbucks run. When we entered, we were greeted kindly and got a few compliments from employees and customers on how well-behaved our little dog was.
There was one customer who was shocked that a dog was being allowed in the building. We ignored some of his comments and left him to attend to his children.
We got our drinks and I was curious to see if a DVD I wanted was available, but before we could even leave the Starbucks area, that customer was walking towards us with an employee (not a manager) in tow.
The employee said that we had to leave and that it was the second dog they've ever had in the store. We complied despite there being NO sign on the entrance stating that dogs were not allowed in the store.
We were in the store for maybe five minutes and we treated like we had stolen an object. I have contacted Target Corporate and ask them to make their policy toward pets be made visible and known to their general public.
Marcia of Rockwell City IA (04/04/07)
I was purchasing what I thought was the musical Phantom of the Opera because it was in the Musicals section of the DVD's. When I brought it home to play it, it was NOT the musical. When I attempted to return it, I found the musical of Phantom in the drama section and the drama of Phantom with little music in it, in the Musical section. Of course I couldn't return it, because it was already opened.
Bonnie of Santa Paula CA (03/31/07)
I bought several plush dog toys for my dog, specifically squirrels and possums. I didn't realize that the squeakers in the toys are round and smooth and easily swallowed. My dog neeeded $10,000 worth of gastrointestinal surgery to save her life. She would have died a horrible death and as it is, she has lost over 2 feet on intestine. These squeakers need to be taken off the market.
Hugo of Las Vegas NV (02/27/07)
I bought three $25 gift cards for my niece’s and nephews. When they tried to use them two had zero balance one had $1.98. I returned cards to see what I could do since I had the receipt of when I bought them. I talked to customer service in the store and there manager only to find out they had been used online fraudulently and there policy is there’s nothing they could do and that I was out the $75 I spent on the cards. I called with the customer service number on the back of the cards and was told the same thing they told me one was used fraudulently.
J. of Newbury Park, CA (10/23/06)
I am a frequent shopper at Target. I use to like the selection of greeting cards, but now have noticed how offensive they have become. There were pictures of a naked woman in full site of children. There were other humorous cards that were vulgar and crude.
Is it Target's policy to have objectionable products that should be X-rated in most stores. I wish they would stop using filthy and degrading merchandise.
Rick of Hidden Valley Lake, CA (06/28/06)
I ordered a five piece table set from Target.com. The item took two weeks to arrive from Chicago and it was discovered that the table top had been cracked in the shipment. I refused the shipment.
The order was replaced and took another two weeks to arrive. The item arrived today and the original (broken) table top had been sent all the way back to Chicago, only to be repackaged and sent back to me in California. It was the same broken table top. A full refund is still pending.
Laura of San Francisco, CA (06/18/06)
I purchased 5 items (weighing about 1 ounceeach) online for $11.99. After I completed my transaction, a $34.95 shipping fee was added! How can this be possible? Plus tax was added to this shipping fee.
I contacted customer service, and was told to just refuse delivery. This is not right.
Diane of Boynton Beach FL (03/22/06)
Everytime I use Target for my photo needs, I have a problem. It is supposed to be one hour prints when you go online throug Yahoo. It is NEVER 1 hour. I am lucky if I get my pictures in 5 hours. I was at this store three times this week. They cannot find my pictures, the machine is broken, they are short staffed. This is unacceptable! I take a lot of photos, and other than the problems I have had with the photo dept., I have only had good experiences at Target. I hope this matter will be looked into.
Kathy of Champaign IL (03/01/06)
This evening my family and I went to the local Target store. I picked up two large bags of Meow Mix. One of the bags had a hole, and I asked the cashier if she had scotch tape to cover the hole. The cashier rudely said NO, but the customer service desk probably did. This made me angry because young people in this country treat the people who pay their wages like an inconvenience; however, the management allows this type of behavior to occur.
The cashier was more interested in conversing with the patrons behind me instead of focusing on the customer being waited on. Is customer service a thing of the past? I attempted to notify Target customer service of this issue online, but at their website there is not a heading or subheading for customer service. I guess that is pretty self explanatory. I checked every heading just to make sure. I think it is very obvious Target does not believe in customer service or customer satisfaction.
Chelsea of Hasbrouck Heights NJ (02/22/06)
My mother often sent me Target gift cards since I longer live with my parents. I could use them for tolietries and other items since Target has such a wide variety of product. I had never had a problem using these gift cards until January 16th when I visited a Target store in Hackensack. I had a five dollar gift card that was given to me through a promotion in Target. I purchased a DVD and was given the five dollar gift card. I decided to finally use that particular gift card that day. I know for a fact that it was the gift card given to me through that promotion since my mother always used gift cards that featured flowers.
When I went to check out, the five dollar gift card did not register. I explained that I had received the gift card through the DVD promotion and even had the receipt. The cashier pulled over a manager. The manager then went into a back room for at least fifteen minutes. When the manager came back, she told me that I had used the card on a past visit. She then proceeded to tell me what I had purchased that day, what credit card I had used, and what I was wearing on that particular evening. I was completely aghast. I brought up the fact that I had used a fifteen dollar gift card that day and that the gift card I was rightfully given through Target was only for five dollars.
She told me that it was definitely that gift card that had been used and to pay for my purchases or leave. I could not believe that I had been profiled as a scam artist. I will never shop at a Target store ever again, nor will any of my family or friends.
Melissa of Beaverton OR (02/09/06)
On February 7, 2006, I tried to make a purchase totaling $76.43. My debit card was declined, so they tried to run it as credit. It also declined. I knew I had the funds available at the time of the purchase, but the cashier said that the machine had not been working correctly. I left the store, and made my purchases at a different store. I checked my bank statement the following morning and noticed that the amount $76.43 was debited from my account from the Target store. I called the store, and was told by the "operator" to call their 800 customer service department. I called the 800 number and spoke with Frenchetta. She told me that she would get a message to their "bank card services" person, and that it would take up to two business days for someone to contact me.
I also called the store back and spoke with Mike Zook the store manager. He said he would do some research and call me back. He never returned my call, so I called back and he told me that according to their records, my card was declined and the transaction was voided. I explained that I could bring in my bank statment showing the debit from Target, but there was nothing he could do. In the meantime I have filed a fraud complaint with my bank, but they informed me that it can take up to 10 days to resolve this, and since Target obviously made the error, they should take care of it.
Today is February 9, and I called back the customer service for Target. They informed me very rudely that I haven't waited the two days for someone to call me back and hung up on me. All I want is my $76.43 that was stolen from me by the Beaverton Target store.
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