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Carollyne of Bakersfield, CA April 23, 2006
Carollyne of Bakersfield CA (04/23/06)
I have been a loyal Target shopper for many years now, however I will never shop there again. In March I purchased 3 bathing suits, 2 for myself and one for my 8 month old baby. I tried on the 2 for me but did not strip my baby down and try the suit on her. I returned home and about a month later I decided I did not like one of the suits I purchased for myself and the one I purchased for my baby was way to small even though it was marked 12 months. I went to the customer service desk and told the associate that I would like to exchange the two items.
She asked if I had the receipt to which I replied that I did not, however all the tags and protective liners were on and in place. The associate asked for my drivers license which I gave her and she began the return. She then stated that she could only return the childs bathing suit because their policy is 2 returns within a 365 day period. I was shocked! I have spent a lot of money in that store, just recently over 200.00 in one visit. I am a single mother of three and I work hard for my money. I also only return things for legitimate reasons and I resent being made to feel like I was ripping them off because I have exchanged a couple of items in the last year. I have never asked for money back it has always been a request for an exchange. Christina of Genoa, IL April 20, 2006
Christina of Genoa IL (04/20/06)
I understand the exchange policy but the Isaac Mizrahi shoes that I bought are UNWEARABLE. I do not require a refund but a credit would be nice. Receipt in hand, on 4/18/06 Customer Service at the new Hoffman Estates, IL location off Higgins Rd. let me know that I would get neither because the shoes had been worn. I actually put them on my feet, walked into work, and took them off again because I was in agony. Perhaps if enough people complain about these shoes they will do something about this policy.
Another point: The new Customer Service folks and the "manager" Melissa. They're not very nice and don't even know that this brand is manufactured by TARGET! I called the (800)303-0308 number to complain to the manufacturer, was given reference #1-1103780308, transferred to another number and talked to 2 people. I used my whole lunch hour just to be told that they couldn't help me because Target manufactures this brand. What a racket. My plan is to get rid of my Target Visa, stop shopping there and tell EVERYONE I know to do the same since this is how cardholders are treated. The shoes are JUNK and there's nothing I can do about it! Jamie of Gig Harbor, WA April 20, 2006
Jamie of Gig Harbor WA (04/20/06)
I had bought a set of cougar golf clubs for 119.00 on 4-12-06. On 4-17-06 I had taken them to a driving range with a co-worker to test them out. I swung at the ball with a wood and the head of the wood snapped and flew with the ball onto the driving range and had to be retreived by a worker. I could not beleive it. I went home to get my receit and could not find it. I paid cash. I took the set to "customer service" They brought it up on the computer and saw that it was rung up and that cash was paid. But would not exchange it because it was over 100.00 dollars. They said I now needed to contact the makers because of the 1 year warranty.
So I did. They won't help me because of no receipt of course. But they will send me a replacement for 12.99 + shipping and handling if I send them a Picture of the piece or send the piece at my cost. I feel there was no customer service and I got a bum deal. Jennifer of Gainesville, VA April 10, 2006
Jennifer of Gainesville VA (04/10/06)
I had purchased an XBOX 360 along with a game. Two days later the XBOX started to freeze up, so instead of dealing with the hassle of getting it fixed I decided to take it back along with the game. I know that returning games that have been opened is not allowed but the game system had scratched the game and I was however returning the XBOX. The customer service people told me that they could not return the game but could exchange it for another one. How much sense does that make when I'm returning the XBOX system?
I asked for a gift card in the amount of the game they told me no and that I could call the 1-800 # but they would tell me the same thing. Maureen of Jupiter, FL March 27, 2006
Maureen of Jupiter FL (03/27/06)
I for years have raved about how Target is my favorite store. I now have to let everyone know how disappointed I am in Target's return policy. I had returned a Christmas present without a receipt and was told to find something in the housewares department for 14.37 or more which I was completely fine with. I found a mirror for 79.99 and purchased it. When I got home the mirror did not match the vanity so I took the mirror back WITH the receipt and was told I had to find something in housewares now for 85.19!!!!!
I figured they must be wrong since I had the receipt for the mirror. But they said since the purchase was tied to a no receipt return they cannot overide the computer. I don't understand why they're making me make a purchase an item in a specific department but was fine with it for the 14.97 that I had no receipt. But to make me spend another 70.82 which I HAD a receipt is ridiculous!! To top it all off they would not give me a gift card for the amount even for their Housewares department and said I had to buy something THAT day or take the mirror home and bring it back another time.
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