Target - Returns & Exchanges

Don of blairstown, NJ July 19, 2009

I thought I would add to the complaints about targets return policy with a few of my bad experiences with target. Recently me an my girlfriend bought a set of pots and pans. We had them for a little over a month b4 we even used them because we were moving to a new place. About a week after using the set, we found that the large sauce pan was defective and cracked on both sides at the handles. My girlfriend called target to make sure we could bring it back and she had the hardest time with them. She talked to more then 3 people before some one said she could exchange it and spent over an hour on the phone. We had the receipt and it was purchased with a target card, but they said we needed the box and all original packaging. That's bull! Their return policy says that about internet purchases not in store purchases. What rubbish.

2 years ago Christmas my girlfriend bought me a digital camera that 2 days later dropped in price 50. She went to get the difference as per their 30 policy on price changes. She had the receipt, it was 2 days after she bought it, and again she had used her target card. She was in the store for 2 hours arguing with the store team members. They did not want to give her the difference even though its their policy. Finally when she was just going to return the item, they offered to give her the difference back.

A year or 2 before that I had purchased a radar detector. I barely had it a month before it started to work intermittently. There was something wrong with the plug, then the bracket the hooked to the window to hold it, just stopped locking to the radar detector on its own. It was in the window and I had barley touched it accept to turn it on and of. One day while accelerating the detector ended up in my lap. When I went to return it I did not have the receipt, I could not find it. I had purchased it with a debit card, but because I was recently issued a new card after I had purchased the radar detector because it was expired they could not find my purchase in their system, and refused to take it back. I got stuck with a piece of junk that I couldn't even use.

Jamie of Philadelphia, PA July 17, 2009

I recently bought four bras from Target. They were the "Xhileration" brand - the very same garments I have bought numerous times - so I had no reason to expect a problem with them. They were all on hangers labeled 36B - my size. When I got home, I tossed them into the appropriate clothing drawer and forgot about them. A week later, I'd worn two of the bras with no problem, but discovered the other two were 32B, despite Target employees labeling them 36B. By then, the tags were gone. I spent half an hour looking for the receipt with no luck, but I wasn't worried, since Target has posted a sign that says they can use your credit card to look up your receipt. Apparently not. This did not work when I presented the only card I use. Despite the fact that only Target sells this brand of bras and everyone from the trio of customer service clerks to the store manager could see that they were on the wrong hanger, they refused to refund my money.

Furthermore, the manager was hugely dismissive and rude to me, cutting me off as I protested that it wasn't fair for me to have to pay for mistakes made by Target employees. The rudeness and lack of caring was so much more hurtful than losing the money - but I also felt robbed of 20. I have spent thousands of dollars at Target and have always encouraged my friends to shop there. No more. They've lost me. I donated the brand new bras to a charity. Meanwhile, I'll get new ones elsewhere.

claudia of Seabrook, TX July 14, 2009

I tried to exchange one of the red Target brand "reusable" bags, which tore completely on the bottom after the SECOND use. I was treated like a criminal for even thinking about exchanging a 99cent item without a receipt. Since they did not have a UPC # for the item to tie it to my credit card purchase, they decided the easiest thing was to remind me that the bag was reusable but meant to fail. I can understand that simplistic attitude from the very ignorant and lazy young lady at the customer service counter, but hearing that from an adult manager was unnerving. I will be stopping my shopping at this overpriced store that pretends to be what is not, at least in WalMart they don't pretend they are an upscale store. It is a shame that your corporate site does not even have a place to file complaints.

BetteAnne of Thornton, PA July 14, 2009

Our daughter recieved a gift that our neighbor had purchased a while back on sale for 109.00 7/9/09 apparently was the reciept expiration date. The guitar was given to our little giovanna on her B-Day 7/2/09. I, her mom, play guitar and noticed after i would tune it and then play it , the guitar did not hold a tune. Every time you play you have to tune it again. It took me a few days to notice that. I took the guitar back on 7/13/09 and to no avail they would NOT take it back and laughed at me and mocked me! I even said I would just take a store credit to buy my daughter a different gift. I will NEVER shop in Target again! Their customer service is RUDE! Can you help in any way?

Susan of Wichita, KS July 8, 2009

I went to return some makeup I didn't care for. I was told that their return policy is it has to be 'new, unopened' merchandise. I asked how are you supposed to know you don't like a product if you don't 'open' it? They just kept saying "sorry, that is our policy'. They lost a customer for 7.99. 7.99!!! This is not my first experience with their exchange policy, but it will be my last. So I told them that I am to assume that if you buy at Target, you 'own it'. They just stared at me. I then called the customer service line. You could tell the girl was reading from a sheet their 'policy'. When I would question the policy, she would start reading from the sheet again. This happened 4 times! GREAT CUSTOMER SERVICE TARGET!!(They must get this alot! Ya think?). Now my question is this.....WHY do they have a customer service department? I will take my business elsewhere. Bye bye Target! HELLO Walmart!

meeta of Peoria, IL July 6, 2009

I received an item as a gift without a gift receipt. I wanted to get it exchanged since I did not require it and I could buy something else more useful. I went to the store and they refused to do the exchange without the receipt. Moreover when they tried to scan the item, it was not found in the system. I went back home disappointed and checked online target.com. That same item was available online. So I called up target.com number and they also said that they cannot do the returns without the receipt.

Thomas of buffalo , NY June 17, 2009

I bought a 60 computer game that my brother wanted for his birthday. I found out when he tried to play the game on his computer his computer wasnt able to run the game. I tried to return the game but i was told that i cant. Now i have a game that i certainly dont want and have no use for. Im pretty pissed that thats how target treats there customers.

Bruce of Falcon Heights, MN June 13, 2009

I purchased a bicycle from Target 2 weeks ago and have ridden it twice. Both times the chain came off and bent the derailleur. I can't shift gears or ride the bike. Target won't let me return it becasue it has been ridden. The bike has a poorly designed derailleur. I want to return the bike and get my back. Then I'll go to a quality bike shop and purchase a "good" bike. Don't buy bikes at Target - they have a non-existent return policy.

George of albion, MI June 12, 2009

I bought a tv for mothersday and i lost the reciept, target would not give me a refund or exchane and the Tv has target on it so they know it came from target. I payed over 200 dallars and it was never used still inb the package. They aid they will not take back anything without the reciept if you payed cash. Now I'm stuck with a Tv my girlfriend did not want for mothersday. I still have to get her a present. I was a long time custermer of target and now I'm not.

Barbara of East Amherst, NY June 5, 2009

I went to return a swim suit recently purchased and they said I couldn't without the receipt because it was sold out stock and they no longer carried that suit. Well to my right in the store was hundreds of suits and it's the first week in June in the Buffalo area. Having been cold, I guess they still have loads of suits on the racks and the season has not really begun. This seems silly to me , but I'm sure the suit could be sold with the other 100 styles. It had it's tags and was in perfect condition. I guess I will not be shopping at Target anymore.

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