Target - Returns & Exchanges

BetteAnne of Thornton, PA July 14, 2009

Our daughter recieved a gift that our neighbor had purchased a while back on sale for 109.00 7/9/09 apparently was the reciept expiration date. The guitar was given to our little giovanna on her B-Day 7/2/09. I, her mom, play guitar and noticed after i would tune it and then play it , the guitar did not hold a tune. Every time you play you have to tune it again. It took me a few days to notice that. I took the guitar back on 7/13/09 and to no avail they would NOT take it back and laughed at me and mocked me! I even said I would just take a store credit to buy my daughter a different gift. I will NEVER shop in Target again! Their customer service is RUDE! Can you help in any way?

Susan of Wichita, KS July 8, 2009

I went to return some makeup I didn't care for. I was told that their return policy is it has to be 'new, unopened' merchandise. I asked how are you supposed to know you don't like a product if you don't 'open' it? They just kept saying "sorry, that is our policy'. They lost a customer for 7.99. 7.99!!! This is not my first experience with their exchange policy, but it will be my last. So I told them that I am to assume that if you buy at Target, you 'own it'. They just stared at me. I then called the customer service line. You could tell the girl was reading from a sheet their 'policy'. When I would question the policy, she would start reading from the sheet again. This happened 4 times! GREAT CUSTOMER SERVICE TARGET!!(They must get this alot! Ya think?). Now my question is this.....WHY do they have a customer service department? I will take my business elsewhere. Bye bye Target! HELLO Walmart!

meeta of Peoria, IL July 6, 2009

I received an item as a gift without a gift receipt. I wanted to get it exchanged since I did not require it and I could buy something else more useful. I went to the store and they refused to do the exchange without the receipt. Moreover when they tried to scan the item, it was not found in the system. I went back home disappointed and checked online target.com. That same item was available online. So I called up target.com number and they also said that they cannot do the returns without the receipt.

Thomas of buffalo , NY June 17, 2009

I bought a 60 computer game that my brother wanted for his birthday. I found out when he tried to play the game on his computer his computer wasnt able to run the game. I tried to return the game but i was told that i cant. Now i have a game that i certainly dont want and have no use for. Im pretty pissed that thats how target treats there customers.

Bruce of Falcon Heights, MN June 13, 2009

I purchased a bicycle from Target 2 weeks ago and have ridden it twice. Both times the chain came off and bent the derailleur. I can't shift gears or ride the bike. Target won't let me return it becasue it has been ridden. The bike has a poorly designed derailleur. I want to return the bike and get my back. Then I'll go to a quality bike shop and purchase a "good" bike. Don't buy bikes at Target - they have a non-existent return policy.

George of albion, MI June 12, 2009

I bought a tv for mothersday and i lost the reciept, target would not give me a refund or exchane and the Tv has target on it so they know it came from target. I payed over 200 dallars and it was never used still inb the package. They aid they will not take back anything without the reciept if you payed cash. Now I'm stuck with a Tv my girlfriend did not want for mothersday. I still have to get her a present. I was a long time custermer of target and now I'm not.

Barbara of East Amherst, NY June 5, 2009

I went to return a swim suit recently purchased and they said I couldn't without the receipt because it was sold out stock and they no longer carried that suit. Well to my right in the store was hundreds of suits and it's the first week in June in the Buffalo area. Having been cold, I guess they still have loads of suits on the racks and the season has not really begun. This seems silly to me , but I'm sure the suit could be sold with the other 100 styles. It had it's tags and was in perfect condition. I guess I will not be shopping at Target anymore.

Heather of Wilmington, NC June 3, 2009

My daughter received a dora bathing suit today, 6/3/09. However she got the wrong size. I took the suit and the gift receipt to Target to exchange it for the right size today, 6/03/09, at 1:30 pm. I was told becuse the suit was purchased the same day I was trying to exchange it that I needed to come back on 6/4/09 or go get the original recepit for an exchange today, 6/3/09. What good is a gift recept if you can not use it. The gift recepit tells you it is good for 90 days toward a gift card and nothing else. I wasted my time and gas to go across town. I had to buy another dora swim suit so my 3 year old could go swimming. Now I have 2 suits and one dosen't fit. What good is a gift receipt you can not use the day it is issued. The manager would have done it with the credit card number or originial receipt number, but not my gift recepit. I don't get it.

Lew of Winterville, GA May 30, 2009

My wife purchased two t-shirts today, when she got home she realized they didn't fit as well as she thought and went back to exchange them. In the process the receipt flew out of the bag and out of the car. When she tried to exchange the shirts at the store, the clerk would only give her the "sale" price of the shirts towards the "purchase" of the same shirts but larger size! Apparently a few weeks earlier those shirts cost 8, now they are 10.

She ended up having to pay 2 for each shirt (2 shirts) to just exchange them! So her shirts, that were once on sale for 8, originally she paid 10, ended up costing her 12 each. Target just stole 4 from us. Had I been there I would have spoken to a manager.

Risa of Cooper City, FL May 30, 2009

Received three small gifts for our one year old daughter's first birthday, all clothing items, all under 10, all too small. Was not provided gift receipts for any of the items. Attempted an exchange, was refused because we did not have any receipts. We had this problem in the past with Target, over a year ago, regarding a 15 hair dryer.

We are now committed to taking our business elsewhere, which is unfortunate for Target, as we have spent thousands and thousands of dollars at their store in the past year, preparing for the birth of our first child. Fortunately for us, a competitor is located only blocks from our house, and they happily offer store credit. Good, honest customers should not be penalized for the actions of a few.

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