Target - Returns & Exchanges

Julz of Los Angeles, CA June 9, 2008

Julz of Los Angeles CA (06/09/08)
I am really upset with Targets return policy and I am/was a faithful customer that LOVED TARGET. My mother bought a blender at Target and it didn't work but she misplaced the receipt. In the mean time she used an old blender that was lent to her which worked really well. When I finally found the time to take my 62 year old mother to return her broken down blender, I was told I needed a receipt. I told them we didn't have the receipt and if they could look it up by the bank card my mother used. They tried and it didn't show up because my mom had lost the card she used when she purchased the blender. So as it turns out there is nothing they could do.

I went to 3 different Target and I go the same story, THERE IS NOTHING I CAN DO and off they sent me with a broken blender worth 35.00. Its not the money it's the fact that they changed their return policy when before Target was so cool about the returns and exchanges. Not only that but the employees are rude now, like if they are doing you the favor. Target has established a loyal consumer base and now they are taking advantage of the people that shop there. This is wrong and Target has just lost a very loyal customer, I will tell all my friends and family. Companies like this should learn that consumers have the power to make them successful and turn their backs on them. This is wrong and I am disgusted by the treatment Target has taken.

James of Newport Beach, CA June 7, 2008

James of Newport Beach CA (06/07/08)
I purchased new sonicare replacement brushes for my electric tooth brushes for approx 28. Upon arriving home I noticed I had purchased incorrect model. My sales slip was thrown away but on the next day I returned the unopened package to exchange for correct brushes. I was advised although target sticker is still on package no exchanges/refunds without receipt since December (New store policy). I feel this new policy should have been mentioned when first purchased.

I now have two replacement brushes worth 28.00 I can not use.

Pauline of Streetsboro, OH June 7, 2008

Pauline of Streetsboro OH (06/07/08)
I should have stopped shopping at Target 6 years ago after the store gave my husband and I such a hard time returning items from our ClubWed registry. Today I bought the wrong size pajamas for my baby and when I tried to exchange them without a receipt, I was told I had already maxxed out my 20 return allowance for the year. That's because my family shops at Target for nearly everything except groceries and spends thousands and thousands of dollars there every year! I was asked for my credit card instead. The clerk then proceeded to tell me the pajamas were not purchased on that credit card. She was wrong. I had just used it there, at that same store, about 3 hours earlier.

She told me there was nothing that they could do unless I found the receipt. I grew up in a union family and have always detested Wal-Mart. Well, when we walked out of Target today I told my daughter we were going to Wal-Mart. She said, But you hate Wal-Mart! Not anymore. I'm done with Target. If that store is not going to take care of its loyal customers, them I'm no longer going to be one!

Bob of La Verne, CA June 5, 2008

Bob of La Verne CA (06/05/08)
I received two copies of the same Blu-Ray disc for my birthday. One of them had a Target sticker mentioning a 90-day return policy. I had no gift receipt, but since I had other shopping to do there, I just figured I would get a store credit. Every major department store does this, so I incorrectly assumed Target would as well. I was wrong. Because the disc cost more than 20, they said there was nothing they could do without a gift receipt, and suggested I be so tacky as to go back to the person who gave it to me and ask for the receipt.

I mentioned that the disc had a sticker proving that it came from Target, at which point the manager hinted that perhaps I, a 50-year-old professional, might have counterfeited the sticker to make an extra few bucks on a disc I had stolen or purchased elsewhere. I gave them the DVD (what am I going to do with it?) and walked out.

The sad thing is that big stores like Target drove small businesses out of every town in America with lower prices and liberal return policies. Now that they have succeeded at this, they are going to start treating their customers [poorly]. Enjoy your greed, Target. I have a Wal-Mart, Costco, and Sam's Club within easy driving distance. Not necessarily better choices, but a fair return policy is a competitive advantage, and the message needs to be sent.

Katie of Tallahassee, FL June 5, 2008

Katie of Tallahassee FL (06/05/08)
My husband and I registered at Target. BIG MISTAKE! The return policy is horrible. After the wedding we were going thru our presents and got 3 of the same clock. We thought no problem we can return them and get a store credit to get something on our registry we didnt receive.

We went to customer service and they were so rude about it. They said they cant issue a store credit or refund because we didnt have a receipt. Our guest didnt keep the receipt. My husband and I brought target business and they treat us like we were a nuisance and should have known to ask for receipts. I guess I needed to include it on the invitation. We tell brides to be to steer clear of target. I wish we did.

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