Target - Returns & Exchanges

Laurie of Atlanta, GA June 10, 2008

Laurie of Atlanta GA (06/10/08)
Target does not properly inform customers of their return policy. I am accustomed to being able to return clothes with tags on them AND an accompanying original receipt up to 6 months after purchase. I bought 3 pairs of pants and went on travel for some time. I tried to return them 5 months later and was then told at the returns desk that it did not matter I had a receipt and that the clothes still had all the original tags. Putting a receipt expiration date on the receipt is not where customers expect to find a return policy so that is not proper notification - especially as the receipt has all this extraneous data.

Target needs to POST the return policy CLEARLY at CHECKOUT. I would have never known all the nuances of their return policy (e.g doesn't matter if you have the receipt and they may not give you the full value of the item if it has been on sale since you bought it even though you paid fullk price, nor the 2 item return a year maximum a friend just told me - without my attempted return today and sharing the story with others that made me research the details of their return policy.

Pair of jeans (30) were not able to be returned because it was after the 90 days and Target did not show them as part of their active inventory any more.

Cathy of Lyndhurst, NJ June 10, 2008

Cathy of Lyndhurst ,NJ (06/10/08)
Today, my 18 1/2 year old son, who's a US ARMY National Guard Soldier, bought himself a Star Wars LEGO set at Target, that cost 49.99. He just wanted something mindless and fun to do because he leaves a week from today for a year deployment to Iraq.

Well, he gets home tonight and sets about to build the set...and the bag numbered #1 is totally missing. Which makes the set basically worthless. So, my husband and I said we'd run out quickly to Target to make an even exchange for him. He no longer had the receipt because he said he only bought 2 beach towels and the Lego set...he didn't think he needed to keep the receipt, so he had tossed it out. PLUS, he paid cash.

I get up to the returns counter and the girl tells me that because its an item over 20.00, there is nothing she can do, saying that the computer locks her out if its over 20.00 without a receipt. I said, "But I just want an even exchange".  I got the "sorry, there's nothing I can do". So I even explained that he's leaving in a week for a year in Iraq and that by the time I contacted the Lego Company, he'd be in Iraq! She repeated there's nothing she can do.

So I walked away...mad and near tears. Then I decided to go back and speak to a manager. She got one who came out and this guy of all about 20 years old, tells me the same darn story. The guy says, "Well, that's not my problem, but I can't do anything about this without a receipt. Did he use a credit card?" I said, No, he paid cash. He says, Sorry, I can't do anything."

I use to love Target and defend them to those who hate them. But no more.

Julz of Los Angeles, CA June 9, 2008

Julz of Los Angeles CA (06/09/08)
I am really upset with Targets return policy and I am/was a faithful customer that LOVED TARGET. My mother bought a blender at Target and it didn't work but she misplaced the receipt. In the mean time she used an old blender that was lent to her which worked really well. When I finally found the time to take my 62 year old mother to return her broken down blender, I was told I needed a receipt. I told them we didn't have the receipt and if they could look it up by the bank card my mother used. They tried and it didn't show up because my mom had lost the card she used when she purchased the blender. So as it turns out there is nothing they could do.

I went to 3 different Target and I go the same story, THERE IS NOTHING I CAN DO and off they sent me with a broken blender worth 35.00. Its not the money it's the fact that they changed their return policy when before Target was so cool about the returns and exchanges. Not only that but the employees are rude now, like if they are doing you the favor. Target has established a loyal consumer base and now they are taking advantage of the people that shop there. This is wrong and Target has just lost a very loyal customer, I will tell all my friends and family. Companies like this should learn that consumers have the power to make them successful and turn their backs on them. This is wrong and I am disgusted by the treatment Target has taken.

James of Newport Beach, CA June 7, 2008

James of Newport Beach CA (06/07/08)
I purchased new sonicare replacement brushes for my electric tooth brushes for approx 28. Upon arriving home I noticed I had purchased incorrect model. My sales slip was thrown away but on the next day I returned the unopened package to exchange for correct brushes. I was advised although target sticker is still on package no exchanges/refunds without receipt since December (New store policy). I feel this new policy should have been mentioned when first purchased.

I now have two replacement brushes worth 28.00 I can not use.

Pauline of Streetsboro, OH June 7, 2008

Pauline of Streetsboro OH (06/07/08)
I should have stopped shopping at Target 6 years ago after the store gave my husband and I such a hard time returning items from our ClubWed registry. Today I bought the wrong size pajamas for my baby and when I tried to exchange them without a receipt, I was told I had already maxxed out my 20 return allowance for the year. That's because my family shops at Target for nearly everything except groceries and spends thousands and thousands of dollars there every year! I was asked for my credit card instead. The clerk then proceeded to tell me the pajamas were not purchased on that credit card. She was wrong. I had just used it there, at that same store, about 3 hours earlier.

She told me there was nothing that they could do unless I found the receipt. I grew up in a union family and have always detested Wal-Mart. Well, when we walked out of Target today I told my daughter we were going to Wal-Mart. She said, But you hate Wal-Mart! Not anymore. I'm done with Target. If that store is not going to take care of its loyal customers, them I'm no longer going to be one!

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