Target - Returns & Exchanges

Brenda of Sparta, NJ August 28, 2009

I received a bathroom set 2 rugs 2 bath towels 2 hand towels, that did not match my bathroom everything still had ALL the tags, everything was still on the shelf and in stock. All I wanted was to return them for an even exchange such a small request (without a receipt), and was told I could with my drivers license, up to 70 in an exchange without a receipt, the total was 78.61. They gave me an exchange for all but ONE towel, and I would have to come back another day to return it.

So I went back several days later figuring it was at total for a day Again I was told your over your return limit but I could have a friend return the towel with a different drivers license ID and they could exchange it. Not only am I inconvienced, I now have to inconvience my friends! I left the store with my towel aggravated at the most ridicules set of rules I have ever encountered.!! And also when I have shopped I find I must scrutinize the registar for sale items most of the time it comes up regular price! I always though Target was a great store to shop but I will rethink shopping there from now on.

alan of charlotte, NC August 24, 2009

I tried to return a 99 desk hutch. I am PCS'ing overseas (military) and it did not fit. My receipt got packed with my household effects, so JUST LIKE THE SIGN SAYS, I brought in the item and the credit card that I used to purchase it. They said their system did not show that card (I only OWN two cards and they checked both). They refused to grant me a store credit. They said that it had been reduced to 79 and I said that was fine.

But they subsequently refused to issue a credit for that amount as well...instead they directed me to the "customer relations" phone center, which I would guess from the accent, was located in India somewhere. I spent over an hour on the phone in conversations with different "managers" all of who claimed that no one in Target could help. Well, I would say that they WON'T help, and they certainly did NOT. SO I went to Walmart and bought my 500 LCD TV there instead.

BJ of Moorpark, CA August 14, 2009

I work for Allstate and we buy products to give to our employees for reward purposes. I was given a Eddie Bauer fold up chair. I returned the chair for store credit, was told by and employee, i needed a receipt, that was it and they could exchange it no problem. Went back to my work to get the Allstate receipt. Returned to Target, was told by Cladia that could not return because its been more than 90 days, and she was rude.

Ask to speak to head store manager. Magen came. told her I was told by her employee of Target to go get receipt and it would be exchanged. Told her employee told me they dont sell the product anymore, but still would be no problem. I ask Magen to overied there policy since I was told to got get my reciept by an Target employee. Magen said she could not. Magen said she was sorry for being told the wrong thing, but there is nothing she can do.

Jill of Sevenfields, PA August 11, 2009

I returned, within two days and with a reciept, a toy G.I. Joe Headset for my son. It was labeled ages 5 and up and no 5 year old would be able to figure this toy out. We put it all back in the box but because it had a disk (which we didn't even know about because we could not figure out the actual headset, and I am 43 years old!) they would not refund my money. I wanted to talk to the manager but the customer service girl said she was busy and for me to call.

I did so right at the store. They were no help which I went back in to talk to the manager again. she was there this time and said she could only give me an exact exchange. I said there is nothing wrong with it and she said do you want another or not? The tone she used scared my son and made me feel very uninvited in this store. I figured my only option was to give it to an older kid in the neighborhood so I opted to get one that wasn't opened. The manager yelled across the way as I was walking to get another one that she was going to open the one I bring back! Which made me feel and look like a low life.

When I got back, the same customer service girl gave me all my money back and took my credit card and gave me the headset. (she gave my credit card back too, no reciept) I told her that she gave me everything and then she called another girl over and asked what she should do. I started to tell this girl I only wanted to return it and she said, the manager already told her. I asked to see the manager and she said she was too busy...again.

Anyway, I'm not sure if I am getting this on paper right, but the manager made me feel very uninvited in this store, she scared my son. He left saying he hates Target. I will not visit this store in the near future. There are others in the area. I have a post void quest copy reciept which I'm not sure what this is for and they took back a reciept for credit to my credit card. They were very unclear in what they were doing. I am very frustrated with this store and we are stuck with a 42.00 headset that is NOT for a 5 year old. I understand the policy on electronics, but this was supposed to be a TOY for a 5 year old and the manager at this store, had no manners in front of me or my son. No manager should be too busy for a customer and a manager should treat a customer with courtesty and respect or at least give them the time of day!

Debbie of canton, GA August 9, 2009

We purchased an outdoor patio set (marlton) by Smith & Hawkin at the Woodstock Ga store. After opening the box several pieces were split. We exchanged the pieces.After about 4 months of the furniture sitting on my screened porch the wood has splintered and split again.When I called the store and spoke to a mgr she said she had to call me back because she did not know how to handle the problem.Of course no call back, I called again and got another so called mgr.Who then told me because it was over 90 days there was probably nothing they could do that I needed to call customer service in Minneapolis or smith & hawkin.

Customer Service told me to mail pictures and they would take a look at them. If they decided to do anything they would possibly give me a gift card. I can't even replace the furniture because it is a seasonal item and they no longer have outdoor furniture. I asked if they could credit my Target card which is how I paid for it,at least I could get something somewhere else. I was told no!Why would I want an over 800.00 gift card I need patio furniture! If this was purchased at Home Depot or Lowes there would never be this problem . They have the worst return policy of all retail stores and their customer service is pathetic. Be very cautious of any big purchases, they do not stand behind the products they sell and if it seasonal you are just out of luck even if the merchandise is defective!

Luana of Saint Ann, MO August 5, 2009

Less than a month ago, I purchased a Circo Hop Schotch Rug, 79.99, cash, from the Target store in Bridgeton, MO on St. Charles Rock Road. Prior to going to the store, I spoke with Matt (Manager) and explained that the rug was raveling around the edges and that I would like a merchandise credit. I told him that the person in household said that the item was out-of-stock. I also told him that I had misplaced the receipt and did not think about it, because I intended to keep the rug. He told me to come in and start the return process with my drivers license.

Once I arrived at the store, I was told by Denise, another manager on duty (Matt was not available), that they could not locate the necessary numbers to process the return since they no longer had it in stock. I stated that I knew better and that there must be a way to look it up. I then looked up the item on the internet and found that it was still an available item online and got the numbers.

The returns person double-checked the item in stock but stated that they still could not return the item, because it was over 75.00. I call Denise and let her know about the situation: the she could have looked up the item and that now I am being told the rug is 5.00 too expensive to return. She held her ground and would not return the item.

I then contacted customer service and at least got courtesy but still no help. They were going to refund the item but could not locate the manufacturer information. The customer has nothing to do with the manufacturer information and should not be punished it Target does not have it.

I feel as though I have been given the "run around" and that my intellect and integrity have been insulted. I am asking only for merchandise credit--I realize without a receipt that I cannot get my money back unless the manufacturer will refund it. I felt as if they came up with any excuse that they could think of to intimidate me. I do not want a lawsuit - just a merchandise credit.

madeleine of thousand Oaks, CA August 1, 2009

I bought a Nintendo DS for my son. When I opened it, it was a beat up, used, older model. I immediately returned to the store only to be treated like a criminal by the extremely dense manager and others at the customer service desk. Obviously, someone at the store is swapping out the new ones and selling them or whatever. All I wanted was what I had purchased an hour before but was treated like dirt and robbed of 130.00.

The consequence is that I was basically accused of stealing in front of my young son and they took my 130.00 for which I got exactly 0 merchandise.

Don of blairstown, NJ July 19, 2009

I thought I would add to the complaints about targets return policy with a few of my bad experiences with target. Recently me an my girlfriend bought a set of pots and pans. We had them for a little over a month b4 we even used them because we were moving to a new place. About a week after using the set, we found that the large sauce pan was defective and cracked on both sides at the handles. My girlfriend called target to make sure we could bring it back and she had the hardest time with them. She talked to more then 3 people before some one said she could exchange it and spent over an hour on the phone. We had the receipt and it was purchased with a target card, but they said we needed the box and all original packaging. That's bull! Their return policy says that about internet purchases not in store purchases. What rubbish.

2 years ago Christmas my girlfriend bought me a digital camera that 2 days later dropped in price 50. She went to get the difference as per their 30 policy on price changes. She had the receipt, it was 2 days after she bought it, and again she had used her target card. She was in the store for 2 hours arguing with the store team members. They did not want to give her the difference even though its their policy. Finally when she was just going to return the item, they offered to give her the difference back.

A year or 2 before that I had purchased a radar detector. I barely had it a month before it started to work intermittently. There was something wrong with the plug, then the bracket the hooked to the window to hold it, just stopped locking to the radar detector on its own. It was in the window and I had barley touched it accept to turn it on and of. One day while accelerating the detector ended up in my lap. When I went to return it I did not have the receipt, I could not find it. I had purchased it with a debit card, but because I was recently issued a new card after I had purchased the radar detector because it was expired they could not find my purchase in their system, and refused to take it back. I got stuck with a piece of junk that I couldn't even use.

Jamie of Philadelphia, PA July 17, 2009

I recently bought four bras from Target. They were the "Xhileration" brand - the very same garments I have bought numerous times - so I had no reason to expect a problem with them. They were all on hangers labeled 36B - my size. When I got home, I tossed them into the appropriate clothing drawer and forgot about them. A week later, I'd worn two of the bras with no problem, but discovered the other two were 32B, despite Target employees labeling them 36B. By then, the tags were gone. I spent half an hour looking for the receipt with no luck, but I wasn't worried, since Target has posted a sign that says they can use your credit card to look up your receipt. Apparently not. This did not work when I presented the only card I use. Despite the fact that only Target sells this brand of bras and everyone from the trio of customer service clerks to the store manager could see that they were on the wrong hanger, they refused to refund my money.

Furthermore, the manager was hugely dismissive and rude to me, cutting me off as I protested that it wasn't fair for me to have to pay for mistakes made by Target employees. The rudeness and lack of caring was so much more hurtful than losing the money - but I also felt robbed of 20. I have spent thousands of dollars at Target and have always encouraged my friends to shop there. No more. They've lost me. I donated the brand new bras to a charity. Meanwhile, I'll get new ones elsewhere.

claudia of Seabrook, TX July 14, 2009

I tried to exchange one of the red Target brand "reusable" bags, which tore completely on the bottom after the SECOND use. I was treated like a criminal for even thinking about exchanging a 99cent item without a receipt. Since they did not have a UPC # for the item to tie it to my credit card purchase, they decided the easiest thing was to remind me that the bag was reusable but meant to fail. I can understand that simplistic attitude from the very ignorant and lazy young lady at the customer service counter, but hearing that from an adult manager was unnerving. I will be stopping my shopping at this overpriced store that pretends to be what is not, at least in WalMart they don't pretend they are an upscale store. It is a shame that your corporate site does not even have a place to file complaints.

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