Yesterday 8/30/11, I filled out the photo processing form and asked the clerk to review it. She was on the phone but looked at it and said it was fine. My phone number was on there. This morning, I went to pick up my photos and the clerk said they ran "basic" processing on it. The photos were of terrible quality. This clerk offered "a redo" but never mentioned I would have to pay for it! I then paid for the first set of photos.
I went back this afternoon (my third trip in 24 hours) and the photos were just as bad. This clerk (they were never the same clerks) said the machine was "dirty" and they couldn't run any more photos today for anybody because the "machine's been acting up" yet she insisted I pay for these photos too! I asked to see a manager. I got a refund for one set of photos, but not for the other. Faraz said, "I still have to charge you for the processing". Is he kidding? At this point, I didn't even want any of the photos. I just wanted to get out of there.
I left without a refund because the store manager, the guy in charge of the entire store, thought the customer ought to pay for their mistakes. What kind of a company asks for contact information but doesn't contact the customer if there's a question about their order? What company in today's economy would think it's fair to charge a customer not once but twice for crummy photos? And what kind of manager decides it's okay to do this to loyal longtime customers?
Faraz insisted that I pay the $8.01 regardless. Terrible, terrible customer service. How is it my fault that their photo processing clerks don't call customers if they have a question? How is it my fault that their machine is running "dirty"? I shouldn't have to pay for these crummy photos; photos I don't even want at this point. Why is Target accepting money for goods not properly received? This is a clear violation of consumer policy, should be investigated and should be a warning to anyone considering doing their photo processing there. Buyers, beware!
