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Target Portrait Studio

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Valerie of Wethersfield CT (3/8/04):
Back in December 2002, we took our daughter to the Target Portrait Studio for Birthday/Christmas pictures. One of the pictures she took was with Clifford and she LOVES Clifford. When we saw the samples, that was one of the pictures we ordered. When the pictures came back, the picture had Clifford cut off so we picked another picture (the person at the time told me we couldn't switch pictures but she would LET me since there was something wrong with the picture).

In early February 2004, I went back to see if they could try to redo it just in case whoever processed the picture cut it off by mistake and I was told I would have something by February 22nd. It's now March 8th and I've left two messages at the Target store with no answer. It seems whenever I call Target, it's not THEIR responsibility because this area is a separate contractor but my reasoning is that since they are IN the Target Store, I expect the same level of service from them as I do from Target.

It's more of a sentimental issue - we can't go back to the day my daughter turned 2 and if I would have seen that the picture was cut off in the preview (the picture was fine in the preview), we could have redone it then.

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