Target Online

Mary of santa Rosa, CA August 3, 2009

I purchased two sylvania tv/dvd combos online for my 88 year old mother. She decided about two hours later that she did not want the items because their delivery date was estimated to be Aug. 10-12. Originally we thought that it was to be delivered on Aug. 5th while I would still be in Phoenix. I learned of this when 2-3hrs after I completed the purchase so I attempted to cancel the order. I tried to do this online in my account page but was unable to do this. So I called the above customer service number, the agent told me that it was impossible to cancel as the item was in the process of being shipped. however the item was coming up on my page as not yet shipped. After speaking to 4 agents only 1 supvervisor who said they would transfer me to their supv. but instead hung up I was told that I would have to refuse the item when it was being delivered or if I missed the delivery I could return the 2 tvs to a store and after they received the items they would credit my account. This is unacceptable to me, I should not have to wait for 9 days to have a credit on my visa account and have to inconvienced my 88 year old mother with the responsibility of returning the item to a Target store, or have to stand by and wait for a delivery from a UPS person. I explained that this policy punished the consumer in every way.

JAMES of FLEETWOOD, NY June 16, 2009

My wife purchased a patio set through target.com and the shipment came at various times. When we finally received the whole set I took everything out of the boxes to find that all the hardware was missing to assemble the table. I called the company at least two and half weeks ago and was told that the screws were sent out about two weeks ago.

I am still waiting for the shipment and the table is laying against the wall in the back of the house; useless. We needed this item initially for our daughter's end of the school year party, which we held last weekend. If we do not receive these screws soon we will have to haul the entire set to Target, find a new patio set, and start the whole process over.

Josephine of Palm Harbor, FL June 11, 2009

May 2009- Ordered the Alexander patio set and 2 matching swivel rockers. The rockers arrived dusty, chipped and the seat portion was ripped. Complained and was given 2 new chairs. Table and 4 chairs arrived and the chairs were intact but the table had a serious defect in the rim surrounding the plexiglass top. This crack will eventually open up and deem the table useless. They gave me a paltry 60.00 credit. Never again will I deal with Target.

Stacey of Berlin, NJ April 21, 2009

Back at the beginning of April I wanted to purchase an outdoor patio set. I saw a really nice one at Target that I liked but knew it would never fit in my car. I went home to order it online. I went to the site and wow... patio sets were listed as a promotion with "free shipping" and "spend 125 get 15%" off. I was excited. I added all the items I wanted into my cart and went to click check out. I got to the check out and 150 shipping cost was added.

I was confused so I called the customer support where I had an individual explain that it was only select patio sets in the free shipping promotion. He talked to me like I was stupid and direct me to the *special exclusions page and pointed out at the top that there was a section that would show a promotion if it was available. He said any item you click on will show its individual promotion in the upper right hand corner when you go to the product page. I said ok, thank you. I did not order my item online because I thought 150 shipping was rediculious. I borrowed someone's truck an purchased the item from my local store. Fast forward to April 19. I went to the local store for a book. They were sold out of the book. I went home and clicked on the website and found the book I was looking for. In the upper right corner of the product item page it showed "spend 50 receive free shipping". I continued to purchase a few other items until I reached a few dollars over the 50. I check out. The next day I get the email confirmation and see that I was charged 10 in shipping. Wow 20% shipping charge and it said free shipping for orders over 50. I went back and checked to make sure every item had the "spend 50 receive free shipping" in the right hand corner like my friend a few weeks early pointed out to me. Sure enough each item had the promotion. I sent an email to customer service asking why my free shipping was not applied. The next day I received a message back thanking me for finding a Technical Error on their website. The reply stated that books come from amazon and should not have had the promotion. The technical team would look into fixing the problem. I was definitely not happy with them telling me basically oh well, we messed up, you must now pay. I called and talked to a customer service rep. He made me go to the site and showed me the same right hand corner promotion section. He also spoke to me like I was an idiot. I mentioned that the item had the promotion in the section. He put me on hold. When he came back he said that amazon products do not qualify. He found a different section that mentioned amazon products not qualifying.

I said well this is false advertisement and he claimed it was a Technical error. I was put on hold for 20 mins. His manager Subrina then got on the phone. She was just as helpless. She gave me the same story. Her manager Marsha J then got on the phone. She said that she is sorry that but it is a technical error and there is nothing she can do about it. I completely disagree. this is FALSE ADVERTISEMENT. I can't believe how horrible a store a large and well known as Target would treat their customers so poorly. I have recently moved into a new house and I have spent a huge amount of money on online purchases and catalogue orders in the past 2 months. no other experience has been as poor as the customer service I have received from Target. Its ashame how 1 horrible online experience can change a person's view of an entire store. I use to visit my local Target at least weekly. I'm gonna have to find a new place to shop.

Kristy of Maple, NC April 16, 2009

Kristy of Maple NC (04/16/09)
I ordered a necklace online in February to be sent by the beginning of March for a birthday gift to a family member. They never received it and I cancelled my order and requested a gift card be sent in place to the gift receipient. She still has not received it and no one is contacting me to let me know what is going on with the refund.

I am out 60 for an item that Target refuses to accect responsibility or even take care of the situation. I paid for goods and never received them after a month! It has been almost 2 months now and nothing!

Rhonda of San Diego, CA April 11, 2009

Rhonda of San Diego CA (04/11/09)
I got better and faster service from the old mail order catalogs. Ordered furniture a few years ago which was supposed to be here in one week. It took several phone calls and more than 6 weeks to get it. Parts were missing when it arrived. Ordered a handbag this time, thought I would give them one more try. Placed order on 4/5/09. Item listed as ships in 24 hrs and I got 3-5 day postage. My receipt said I would receive order by 4/10. Target notified UPS of the shipment on 4/6.

On 4/9 I contact target, they said the package was given to UPS but UPS must not have scanned it. Contacted who said Target never gave them the package. On 4/10 received origin scan notice from UPS (target actually gave UPS the package on 4/10). I still don't have the package. Will never shop Target online again.

Teresa of Ridge, NY April 7, 2009

Teresa of Ridge NY (04/07/09)
Target advertised an item online for an original list price of 349 which was the same price as advertised in the store, however, it was indicated online that the item was on sale for 299. Their website indicated that I could purchase the item online and save 15% on online orders over 125. Their website did not indicate that the sale price of 299 was only for online purchases.

In fact, their website gave me the choice of either adding the item to my cart or checking the nearest Target store to see if the item was in stock. Since their website indicated it was in stock at my local Target I went there that same day but when I arrived there to purchase the item I was told that the item was not on sale and that their website and store operate differently and they do not honor prices from the website. I went to the front of the store and pulled up their website and asked where that was indicated and although they agreed it was not indicated on the website, they still refused to do anything about it. As far as I'm concered this is false advertising when a retailer refuses to honor a price.

No where on their website does it say that the prices online may differ from prices in the store. I've also filed a complaint with the Federal Trade Commission in the hopes that Target will at least have to change their advertising practices. Given the size of the Target Corporation, I fear nothing will come from this and Target itself couldn't care less if they have several hundred complaints against them because they still have millions of shoppers. Its unfortunate, but true.

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