Stride Rite

I worked there for 2 weeks and I am supposed to get paid weekly and it's been over 3 weeks and I still haven't gotten my check. The manager is very rude and doesn't do well under pressure. It was my third day working and it was as if she accepted me to no everything. I was doing really well doing everything I was told and she kept tell me how it's not hard as if I was stupid. The one employee would show me how do to it and be nice and id be fine but the manager has no leadership skills. When we helped a customer in a bad mood he would say mean things about the consumer to me as if she hates her job. I enjoyed the job a lot and was good with the customers but her problem.

This was our first visit to a Stride Rite store and will definitely be our last. My husband, 2 year old son and I visited the store at exactly 6:45 pm on Tuesday (8/24/10). The woman behind the counter did not even acknowledge us as we entered the store. I had to ask where the size 8 shoes were. She did not offer to size my son's foot or make any recommendations as to finding a comfortable shoe for him—nothing. I asked her if she had a size 8.5 Wide in stock. I felt as if I was totally inconveniencing her, but she went to the back and brought out a pair and sat them on the bench and walked away. She didn't offer to assist with making sure they were the right fit or anything. The shoe didn't fit as it was too small. As we left the store, I made a comment that I would have had better customer service at a Payless Shoe Source.

We exited the store and she immediately locked the door behind us and turned off the light. The store did close at 7:00, but we had exited the store before that time. I made a call to the manager the following morning to find that she was just as rude. It possibly could have been the same person. The manager failed to apologize for our experience and told me that I was probably treated that way because we entered the store 15 minutes before closing. Now, to me, that is absolutely ridiculous. It doesn't matter if I entered the store 5 minutes before closing. The open light was still on and it honestly was 6:45 when we entered. Then the manager simply said she would "take care of it" and said, "Okay, bye-bye," and hung up the phone. I told my husband about it and he attempted to call the store. When he asked for a manager, she immediately hung up on him. He didn't even have a chance to say a word or explain what he was even calling about.

I was summer shopping for my daughter and decided to go to Stride Rite for a pair of summer sandals for my daughter. The mall opens at 10am. So I was in the mall by 9:45. I waited outside of the Stride Rite store until 10am. But the store still hadn't had opened. I waited until 10:15am and the store was still closed. When the manager finally got there, it was about 10:20am. On top of the fact that I'm upset he was late, he had an attitude out of this world- real turn-off! I went to the same store about a week after and had the same problem- late and attitude!

I came to the Stride Rite store today, January 23, 2010 at around lunch time to return some slippers I bought in November, 2009. The lady at the register was the same lady that rang me up when I bought the slippers. I remember because she seemed unfriendly. The slippers were $18 each and they supposed to be gifts but I changed my mind and didn't have time to return it until after the holiday rush subsided. I had the gift receipt in the bag and I thought that everything would be fine. I came up to the register and said that I have a return. She looked at the receipt and told me that I will only get store credit, with no explanation. I accepted her remark. I was fine with it since it has been almost 3 months since I bought the shoes. I could always find something in there to buy anyway.

In some stores, if you have a receipt, you'd be in and out with no problem in less than a minute. There was no wait, I was the only customer in the register, but it took more than 10 minutes for her to process my return. I had time to look at 3 shoes and admire a little girl at the store. Finally, she told me that she will give me a store credit of $28.58. I told her that I paid full price for the slippers. I had bought the slippers as gifts and paid cash for it. I didn't want to buy something on sale because it was a gift, and I wanted to make sure that if the recipients didn't like them, they can just return them and get cash back if they like. I remembered handing the same lady 2 $20 bills. She kept insisting that the computer is telling her that I only paid $12.99 for it. The gift receipts had letters instead of numbers so no one can actually tell what it meant. I knew I had the original receipt at home but I didn't want to make another trip and I can't believe that a store could have such crappy computer system, a dishonest business, or an employee that is not processing the return properly.

There must be something that can be done about it but instead, the employee argued and yelled at me. I must admit, I was frustrated, but I can immediately check my emotions if the other person who is supposed to be doing customer service handling the situation right. I did tell her that she is frustrating me because she was arguing instead of trying to fix it. She turned me over to the other employee that was already helping another customer. This other employee gave me the corporate number, the other employees name but also told me that the previous employee was the assistant manager so she can't really help me. As I walked away, the supposed assistant manager yelled to me "Have a nice day" in a mocking tone 3 times. Mind you there were other customers in the store. I can see that they were very uncomfortable with the situation.

I am never going back to any Stride Rite to buy anything again. I will return one last time, to get the store credit, send it right back to corporate and write them to give me my money back. If the company is incompetent enough to put someone in a customer facing and management position who is very unprofessional, they do not deserve my business, my friends business or anyone's business.

I was there 10 minutes before i could find someone.

Then the girl who i finally found to help me told me to sit here and she will measure my daughter. I got the size and now i just needed to know where the sneakers are and to find size that was a 9 extra wide for my 2 year old. I asked her if she could direct me in the right place. she said she can't she doesn't know where they are i Just had to start at the beginning of the store on the right and go all the way to the end of the store to the end. I asked her if she joking said no the company made the store like this.. SO, i looked for 45 minutes I couldn't find this size.

She pointed in a matter of 2 seconds.

Then she kept making sarcastic comments to my daughter. I finally said leave her alone don't speak to my daughter. She is not doing anything wrong. I asked my daughter to hold a pair of shoes and she took them away from my daughter and told my daughter she is putting them away. Every where we went in the store she was right behind us and making comments to my daughter. I finally yelled at the employee to BACK OFF leave us alone. THis is harrassement.

My daughter is upset. There was no manager to be found. She was yelling at me in front of my daughter and went back to putting shoes away but, claims she doesn't know where anything is in the store WHY IS SHE THERE.. Why is she treating little kids that way and disrespecting parents. Then I just grabbed sneakers went to the front to pay and no cashier there.. the cashier went back to the employee and was talking to her.. Noone ever came up to me and apologized to me or told the employee to knock it off.. The cashier came back and said NOTHING.... I said to the cashier i am so upset w/ that employee. She said nothing...

I then just asked her does she have kids and she said yes. Told me to walk out...

On December 16 I purchased a pair of Emu short style boot for my l8 month old grandson. By the 22nd of December this little shoe worn only on carpeting, tiled or finished wood floors had started to unravel leaving the threading that held it together hanging off the boot. In addition, one side of the boot had split open at the seam. There was nothing wrong with the fit of this shoe as I had my grandson with me the day of the purchase and had the salesperson fit him appropriately. Though I am a person who rarely if ever discards a receipt, as luck would have it I am unable to find this receipt even though I continue to search for it.

I was told by the same associate who fitted the shoe and rang the sale that even though she remembered me and my grandson she could not give me full credit without my receipt. I pointed out to her that prior to my coming in I called my bank for any info. they could give me on the purchase of these Emu boots. They gave me the date of purchase, the exact price paid and a transaction I.D. # The salesperson told me that though she could find me a new pair of same and have them shipped to me the value of the credit would be reduced to their now current sale price which was about 8 to 10 dollars less than I originally paid. My problem is if I accept this circumstance and for some reason the boots would actually be returned (which I doubt) I would then lose the difference noted above.

This has become a matter of principle for me as clearly this shoe needs some quality control. It is as they say in the auto industry, a lemon. The fact that I had the info. proving the purchase, was unacceptable to them. I called their Customer Service line....unacceptable...system has no way of recognizing this purchase with info. I gave them. Hard to believe, as having been in retail myself for many years, that if a bank statement is showing your company name and info. stated above it seems unrealistic and the poorest of customer service I've witnessed in a very long time.

Before leaving the mall that day I returned to Stride Rite to ask what the Regional Managers name was and a tel. number where I could reach that person. I was told by a different employee, as the woman before her that day (the one that helped me with the original sale) had left for the day and that no, they cannot give out that information and in addition, (referring to the original salesperson) I was warned about you!