Staples EasyTech

I was having trouble with my desktop computer so I took it to an EZ tech for it to be fixed on May 9,2011.

After looking over the computer, the tech told me it needed to be sent to the factory because they couldn't fix it. The tech, Patrick ** shipped the computer on May 15,2011. I was charged $299.99 for its delivery.

I was told the PC would be ready on May 29,2011 but it was not the case.

I brought them a copy of my protection plan so the store manager asked me to call them. I called the people who deal with the protection plans and I was asked to fax the receipts, the protection plan, and the repair charges. A representative called that he has received the fax and they will pay for the service that was provided.

It took almost a month to get the computer back but no refund was given. I talked to Josh who said they are not going to refund the money.

When I finally got it back, the PC would not connect to the keyboard or monitor. I took it back to Staples to find out what was wrong.They said it could have something to do with the monitor. Staples said they would replace the monitor.

After a week, no monitor, no e-mail, or phone call. I am still waiting to receive a monitor.

When I noticed my computer was slowing down and was taking longer to open web pages, I thought it might have got a virus. I took it down to the Staples Easy Tech to have them remove it for me. In a few days I received a call from them telling me that my computer was too old to be repaired and recommended that I purchase a new one. After all, they would be able to make me a great deal! I asked what about all of my photos on my old computer and they said they also could recover, backup, and reinstall them to whatever new computer that I purchased for an additional charge. He gave me a final price of $1350 for the laptop and additional service. With this being a lot more than my budget permitted, I reluctantly paid the $150 diagnosis fee and took my old dinosaur home.

While at home I researched the internet and found another service like Easy Tech and called to ask for a second opinion. The technician at Secure Remote Support was a nice young man who explained to me why my computer was slow and offered solutions to help re-energize its performance. He recommended more RAM memory, a new video card and optimizing the Windows Operating System. I had him quote me a price and it ended up being just under $300 for everything including the labor to install. I quickly took him up on the offer and sent the computer in to their repair department. In 5 days he had it back to me and it performed faster and opened web pages right away instead of the 5 or 10 minutes it took before. It was faster than when I brought it home from the store. I couldn't believe the difference. And it saved me $1000. It really shows you the guerilla sales tactics and lack of compassion at Easy Tech is not the way to gain more customers. I will be headed to secureremotesupport.com for any and all my computer repair issues in the future. Easy Tech needs to work on their approach.

Over spring break last year, I took my laptop computer with me on vacation. In retrospect, this was probably a poor decision. From Airport Security man handling it, to it being a losing contestant in bumper cars in the overhead compartment, to my normal abuse of it. Somewhere along that route, my display screen got cracked. Not exactly a good thing and even worse for a college student with an unhealthy addiction of Facebook and video games. When I arrived home from vacation, I went in search of a company that would be able to repair it both within my poor, broke, college student budget and provide some sort of warranty.

In my searching a company that kept popping up was Staples' Easy Tech. I took it into their local location and chatted up the technicians there. The conversation covered their prices, warranties, and of course the up sell. The price appeared to be much higher than when I had spoken to them on the phone and they kept pestering me to purchase a new machine. Being a broke college student, I couldn't afford to "just purchase a new one." So, I took my broken computer home with me. After a few days of the broken machine just sitting there, and a few days of me borrowing a friend's laptop I started my quest again for a fix to my issue.

I came across a company called secureremotesupport.com. They offered to have a tech come out and fix it, or to send it in with a 24 hour turnaround time. I chose to have it repaired in shop (price break if I sent it in). It was back to me within 4 days with a new screen, and it was all cleaned up. There also used to be an annoying fan noise that had quit whirring also. I'm very pleased that Secure Remote Support received my business and am glad that Easy Tech pushed me towards another company to repair my ailing laptop. I won't be considering Easy Tech again and am very unhappy with the experience. I had to seek out another business that didn't make me feel like they were trying to bilk me out of all my money.

EasyTech. I was told it was an excellent resource for computer repair and network security services. Boy was I misled. I paid them come out and optimize and old workstation desktop computer and to help me with my network security. When I had called and requested the service, I was told it would only take an hour and a half. 2 hours later, the technician seemed to be confused and didn't appear that he knew what he was doing. He had made about 4 calls to someone at his "office" in what I assume was him asking "what do I do next? " It became painfully obvious he was new at this.

I politely asked him about the status of the service because I had to pick up my son from baseball practice soon. He said it wouldn't be much longer. This was not the case. His inadequacy at this made me late to pick up my son and I had to ask him to leave because I couldn't have a stranger in my home while I was gone. When I got home, I called the store and asked about having someone more qualified to come out and finish the job. I was then told there would another charge because I interrupted the last technician.

What?! Are you serious? Upon hearing this, I became irritated and frustrated because had the first tech knew what he was doing this wouldn't be necessary. At that point, I hung up the phone and started calling other services. I settled on secure remote support.com to manage Easytech's failure. It took less than an hour and they were complete with the service. Easytech really needs to train the personnel better.