Staples

I purchased an Epson Artisan 810 in November of 2009 from Staples on High St in Mount Holly, NJ. The printer costs $249. Because of the purchase price, I also purchased a 2-year "extended" warranty that is offered. Last week, my printer jammed and now needs service. When I called the customer service line, they advised me that my warranty expired because the extended warranty runs concurrent with the manufacturer's warranty. I asked the associate if that was correct and shouldn't the extended warranty pick up where the manufacturer's warranty ends. He agreed and asked me to fax my receipt to him, which I did.

When I called back, a different associate said that the warranty expired so I asked for a Manager. Upon speaking with the Manager on the customer service line, he advised me that there is absolutely nothing they can do and that I would be better off going to the store and purchasing another printer.

The store manager was even worse. I asked what sense it made for them to sell me an "extended" warranty that runs concurrent with the manufacturer. The response was that I got an English speaking person to talk to 24/7. That was inappropriate and knowing that I had just lost over $300 on my printer and cannot find anybody to repair it, that just angered me more. In the end, I am stuck with a broken computer that I need to either have repaired or replaced. They sell their warranty as an extended warranty, so it should do what is stated.

My HP laptop has been sent in for the same reason for repair and still is not working. The computer will not recharge the battery and will not work when plugged in to my house electricity. The first time it was sent back, stating that we needed to buy a new battery. We did and it still did not recharge and ran the battery down so that we could not use it. The repair company stated that the battery was no good, but the AC adapter was good. We received it back for the second time this morning and the work order stated that the battery was good (we sent in a new one), but the AC adapter was no good. I called late this afternoon and spoke to a rep and told him my story and didn't understand why it can't be fixed as this was going on since early December. He said they don't get a lot of complaints about this repair company and that it was not fixed the first time because my battery was no good and that the repair company doesn't have test batteries so they couldn't find out what was wrong until we sent in a new battery. I said, I was not bad at him, but that didn't sound quite right that they wouldn't have test batteries. His answer to me was "do you repair computers? So you don't know!".

His answers and attitude was not the way a customer should be treated. I called up the repair company to see if they did indeed have testing batteries, she laughed and said of course they did. I don't appreciate being spoken to like I am a fool. I can assure you that in the future, I will never buy from Staples let alone, buy an extended warranty. I have never written an email like this my whole life, but I am so upset with his attitude I thought someone should know.

I purchased tax software from Staples.com. I interpreted the promotion to be 'a combined purchase of select Quicken products and tax software with select sku's but not turbo tax'. There is no list anywhere on the site of qualifying sku's. I purchased H&R Block tax software and a case of copy paper. Since there was no list of qualifying sku's, I then proceeded to process the rebate online. Again, at no time was it ever made clear that there was a specific combination of select sku's needed to qualify.

Ultimately, my rebate was rejected because "all required products were not purchased". It would have been easy to purchase the required products if I knew what those "select sku's" were, and now that the transaction is complete, they will not allow me to purchase one of those "select sku's" to qualify. I have purchased Staples products in the past with rebates and they've always listed the qualifying sku's. This particular rebate was, in my view, intentionally misleading and deceptive because of the amount of the rebate. At this point, it is more important to me that they be penalized for this ad and be made to correct it, than me getting a rebate.

On January 18, 2012, I purchased Norton Antivirus2012 software at the Staples Store, Location: Kendall Mall 8811 SW 107 Ave. Miami, Florida. On January 23, I returned to the Staples store to return the merchandise and get a store credit. Unfortunately, after I uninstalled the Norton 360 Antivirus from the computer, the new antivirus software failed to download properly. I did bring a copy of my receipt with me and was told by the store manager, Carlos, that I couldn't get a store credit because the package was opened. The package was opened because I was planning on downloading the newer version. I told the store manager that I had to open the package in order to know whether the product was good or not. Both the manager and the staff working at the front told me that the only thing that I could do was to exchange the product for the same one. I didn't want to take the risk of exchanging it for the same version just in case it didn't work. I asked if I could exchange the merchandise that I had for the Norton 360 version instead and the store manager said no because he had to abide by the policy and regulations.

I've been a regular customer at the Staples store for several years now and this is not the first time that something of this nature happens to me. Several months ago, I invested in a new wireless printer that I bought on sale. It turned out that the printer wasn't compatible with my computer. I called the store and spoke to one of the managers and he told me that he couldn't grant me a store credit because it was after 14 days that I would have to contact the manufacturer. I'm a very busy professional and don't have a lot of time on my hands to deal with stupidity like this. The wireless printer is still sitting in my brother's room in the box and I lost $59.99. I strongly believe that the manager at Staples could have done something for me as far as given me a store credit in the amount of $39.99. As a store supervisor, he has the right to override store policy and procedures if the situation calls for it. In addition, the store manager insinuated that I was a liar several times. He didn't tell me directly, but he mentioned that I should bring my computer in for a tune up and that he would also check to see if I had installed the program correctly and of course, he wasn't going to do it for free either. He was going to charge me $29.99 on top of that. The store manager needed to make sure that I had not installed the antispyware in my computer and was coming back to get a store credit.

Why do people in this world have to judge everyone by the same standards? I walked out of the store very upset and told them that from now on, I was going to take my business elsewhere. He didn't seem to care. After I left the store, I called again and spoke to a young woman. I tried to negotiate with her and see if there was anything they could do for me and she said no. I understand that she was doing her job, but I do believe the store manager could have done something for me and he didn't. Tonight, I'm addressing a letter to Staples headquarters. I believe that I deserve a store credit in the amount of $39.99 since I did have my receipt and I did come into the store before the 14 days. Thank you for your attention in this matter and look forward to hearing back from you promptly.

The store will not accept any returns for any reason unless the item is returned within 14 days. This is incredibly frustrating. And it has deterred me from shopping at Staples. The sales managers won't even listen to the problems you're having or attempt to help you. They'll simply look at the receipt and tell you that you're stuck with the product. So if you're in the market for an electronic device--especially if it's an expensive item--avoid shopping at Staples.

I returned 10 cartridges on 12/4/2011 and purchased over $50 in HP toner when I returned the cartridges. I was supposed to receive double Staples Rewards and double Recycling Rewards (i.e. 20%) for each ink cartridge purchased and $4 for each cartridge returned per their Double Double promotion which was valid from 11/27/2011-12/17/11.

I only received 10% in Staples Rewards for the purchase of the ink cartridge and only $2 for each cartridge returned. I have sent numerous messages and e-mails since early December, and no one has bothered to contact me and nothing has been done to update my account. I am extremely frustrated with the lack of customer service and no commitment to honor their so-called promotions.

I just bought an item with a PRP added without my permission. I asked the vendor how much the item was. The tech guy told me it cost $20 something and comes with a 2-year warranty. I thought the item itself costs that much and comes with the warranty, when in fact I was paying $4.99 extra for that PRP. I did not realize this while at the store. I am going to the store tomorrow to get a refund or return it. Sleazy tactic!

I tried their UPS shipping service, but the package I wanted to ship needed a 2 inch by 2 foot long piece of tape to close the top flap down. The employee told me that if I wanted to tape it before shipping, I would need to buy a whole roll from them for $8.99. After telling him that I have shipped packages from other Staples locations before and they would tape the box lid without any hassle, he said that if I wanted him to tape it, he'd have to charge me $7 because "they don't give away free tape". I asked to speak to the manager, Neil. He walked over and told me the same thing. After telling the manager that I would file a complaint with the BBB, he just said "OK". So, I asked for his business card and walked out of the store with the package. I am extremely disappointed with this store's lack of concern and courtesy to their valued customers.

I bought an ink cartridge at Staples and when I went to install it in my printer less than 2 weeks later, I found that the ink was dry and not printing. I went back to Staples in Bethesda, MD and spoke with the manager who basically told me it wasn't their problem. He wouldn't exchange it and basically I had to eat up the worthless cartridge.

I received two notices that I had a reward. The second one was for $11 and the notice said I could l have my money mailed to me if I went on ***.com/***. I did this but was unable to find anything that told me how to do it. It looks like a big but not so funny joke.

Staples' store manager called cops to shoo away a loyal customer family on Christmas Eve (NY, Richmond Hill on 12-24-2011).

A customer's family and kids went to purchase and redeem the discount email coupon in Queens Staples Van Wyck (#0065) Store. There were plenty of Skull-candy headphones and Staples micro relay drives on the shelves. The manager refused to sell him more than one item that had 100% rewards on it. These discount emails were sent to selected customers. The store was not at all busy by any standards on Christmas Eve as there were no deals to die for.

Manager Nick refused to service this customer at all. There is no limit on how many you can buy these items, but only one of each item would get 100% rewards* as advertised. Despite explaining to the manager, he refused to honor the premier customer's request to sell him one of each. The customer told the manager that he spends thousands in Staples stores. Manager Nick thought that only one of the discounted items was allowed and ignored the customer's calls. He spent about 20 minutes in the back room then came out and moved here and there in the store.briefed the officers at the far side and then they approached this loyal customer. The officers told the customer that it is a tress-pass and if he doesn't leave, he will have

Manager Nick had called the police to shoo away this loyal customer family. Police officer Silva of precinct 102 and his partner showed up in the store. Manager Nick to spend Christmas in the Jail. The conversation ended. As the customer was leaving in dismay, Manager Nick uttered from behind "Happy Christmas" to this customer family, while smiling mischievously inside that the customer saw in his eyes. Nick had just shamed the Staples but he may not realize it. This drama happened when I was present in the store.

This person either doesn't know about the real meaning of the Christmas or he is teasing in the name of Christmas while representing a popular office retail store. Where is the customer service quality going? Many times I have found the store employees don't have knowledge about the products and deals and at other times the prices posted don't match to the ring up register price. I am sure Staples certainly doesn't want to be represented this way!

*About rewards program: Staples offers varying rewards percentage on regular to promotional or clearance items. When these rewards accumulate more than ten dollars, they send you the coupon monthly and or quarterly. They are mailed or emailed to rewards customer. Staples, like many other stores, when rewards accumulate, had this rewards program to lure customers into buying from their store. For more information go to www.staplesrewardscenter.com .

Another Title: Staples VanWyck manager called police on customer redeeming rightful discount coupons.

I ordered a computer online. When I printed out my receipt, the price said $427.23. When I received the computer, the packing slip said $724.23. I checked my account, and it was charged for $724.23. I called Staples and told them my receipt said $427.23. After 5 phone calls, I was told that there was some kind of computer fluke, and I should have never been charged $427.23, because the computer was actually $699.99. The manager told me the best they could do was to give me $160.00 credit. I said that was unacceptable. I wanted charged what the receipt said ($427.23).

I guess you cannot go by the receipt when you order something from Staples. And if there is a computer problem, the consumer suffers. I am very disappointed in Staples. I have done business with them and also with Quill who is now part of Staples for years. I know when you have a problem with Quill, they were very good about fixing it.

Staples was running a sale on an external hard drive. I checked store availability using the online tool and it said three of the stores near me had it fully in stock as opposed to low stock or no stock. I went to the store and discovered they had none in stock. They called around but none of the other stores nearby had it in stock even though the online tool continued to say it was in stock in all of these stores.

What is the point of a stock tracker if it is not accurate? I have been able to use online stock trackers at other stores and they have been reliable. I have even been able to purchase items online and reserve it at a store for pick up. In this day and age it is unacceptable for a large nationwide store to not be able to accurately track its inventory.

HP c4680 printer won't take 4"x6" glossy photo paper. No problem, I have extended warranty! Wrong. Staples warranty service said it is not their problem. As long as it takes plain paper, their warranty is worthless (12-21-12). I'm stuck with a bad printernot photo-smart as listed. It's an HP Photosmart c4680 model.

Due to ill mannered and arrogant staff, the experiences at my local Staples store have always been rather lousy at the Staples in Glen Cove, New York. This latest incident takes the cake.

I made the mistake of purchasing a Toshiba laptop C655-S5343, which turned out to be defective on 11/15/11. I purchased the laptop to replace a unit that the associate Chris supposed "threw out" a month earlier. After dropping my Asus computer off for a diagnosis, I was told it couldn't be fixed. I let the computer sit at Staples for a while, and received a letter in the mail to pick it up.

When I showed up the following week after receiving the letter, I met Chris (easy tech assoc) who told me "they had throw the computer because it was sitting around too long". His body language and demeanor (poor eye contact, looking left, hand movement, etc) told me he was lying and I suspected he took it home. Of course, I wasn't happy about this, but I decided just to leave and let it go for now.

Fast forward a month and I buy this Toshiba laptop from Chris. Chris makes me feel immediately uncomfortable as he pushes me to buy all this extra crap I do not want, like a new copy of Intuit Quick Books, a case, and he says to me "you have to buy the extended warranty or else there ain't nothing and then you need a new quick books for this machine even though it was on the old one that copy won't work." However, I told him I just wanted the computer for now please and he copped an attitude. I should have told him to jump off a bridge. I called Intuit, and they re-registered the program to the new computer so I suspect Chris was also lying about that. I took the laptop home and put it to the side until last week.

Honest to God, I powered it on, no more than three times and just let it sit on a table. Today, the ** computer would not turn on. Of course, I bring it back to Staples and Chris tells me that, verbatim "See, I told you to get the extended warranty and now it's like 30 days over and I ain't gonna do nothing with it unless it's 70 dollars diagnosis fee for me to even look at it." To add to my embarrassment, a fellow employee was hovering next to him, and his 18 year old countenance just glared at me like I was a nuisance. The least he could do would be to offer to send it back to Toshiba for me. Toshiba even pays the shipping cost. I told him his customer service skills are terrible and I would never shop there again and I will not. As I turned to exit the store, Chris had the audacity to call behind me in a mocking voice "well happy holidays and all that and enjoy your Holiday and all that then." I took about five steps forward, turned around and told me not to be such a rude condescending ** and left.

I will spread this incidence to as many people as possible. Do not waste your hard earned money at Staples. If Chris acted with this way in my office, I would terminate his employment immediately, as should Staples. Fortunately, it took me 22 minutes to create a work order with Toshiba, and they will even pay the shipping to replace the computer.

People please, save yourself the trouble and do not bring your computer here for repair and buy your computer somewhere else.

I ordered a few things on the "CyberMonday" sale at Staples (new desk, desk chair, filing cabinet, etc). I got a phone call the next day telling me one of the things (desk chair) is not in stock, so they refunded my card (no word of it on the site while buying it, in fact, it said in stock). So I said fine, I'll buy another chair. Then on the date of delivery, they sent one 60-year old man with only the filing cabinet (which weighed almost 20lbs, but he seemed to be struggling to even lift that so I had to help him).

He said, "Oh, looks like they didn't load this on the truck in Calgary so you'll have to call this 1-800 number and talk to them". I called them, they told me that it was supposed to be on a two-man truck, not a one (so now I'm getting 2 different stories). So I told the woman (Jessica, very helpful) what the driver said and immediately, she said he was lying (great). We setup a new time for next week and she said I will get a call back about this within 24 hours, which I very seriously doubt.

In April of this year (2011), I purchased an HP 8500A Premium all in one printer. I am not a heavy user, so after three months, I had only gone through 500 sheets of paper, at which point, the printer became erratic in operation, then progressed to completely nonfunctional. So I took it back to Staples to allow the Easytech to test it and determine what action to take. The final decision was to replace the unit with a "new" one. I received a reconditioned work head to replace the nearly brand new unit I turned in.

I accepted this as I just needed a working printer, assuming that reconditioned should be better than new. This unit soon failed due to another type of malfunction, at which time, I insisted on returning it for refund. Their decision was to replace this unit by invoking the expensive extended warranty (though less than eight months old) and I was sent another reconditioned with a 100-day warranty which failed in the same manner as the previous unit.

I phoned to say, "This is it!" Besides their own defensive stand, my promised call back didn't come and I called and spoke to the only competent person who admitted it was their own fault for having invoked the extended warranty and said that I should be eligible for refund by cash card or check. I would receive a call the following workday (Monday). Monday came and there was no call.

I phoned on Tuesday and was given another runaround, at which point, I lost my temper and was given over to a manager who made a cash-card only offer for the replacement price of $299.99 for a machine which I paid $349.95. I exploded! I decided not to take the offer then, but would think about it. The following day, I decided just to accept and was told that the card would arrive in seven to fourteen working days. I'll be stuck with buying from Staples, and have had $50.00 plus the price of the extended warranty stolen from me--a total of around $100.00.

On Nov. 15th, I called the local Staples store in Grants Pass Oregon as I wanted to purchase a Zoom 5341 Docsis 3.0 cable modem. I spoke with Zach and he said they did have three in stock and would hold one for me. I went into the store later in the day, and the person at the counter looked around and said they didn't have any in the store. I related what Zach told me, he went and talked to Zach, and said they did not have that item. (Very frustrating! ) This morning I called the store again, the tech said "Yes" they do have them in stock. This is very poor customer service! I will share with other people my experience at your store!

A laptop cable and stick were purchased with no cashier reminder of the absurdly short window of return with 14 days. Upon trying to return the items, the cashier said I was beyond the time limit and would have to contact the company directly. I asked for the manager, who pleaded helplessness due to mandates from above and could no longer do an override. He said if I went to the company they would refuse return and only send me back to Staples. I told him that it was deceptive to have their cashiers refer the return customers to the manufacturers when they knew it was useless. He was clearly embarrassed.

I called a Staples Customer Support manager, explained it all, and she kindly agreed to have me return the items and to send me the credit in coupons if I called her when I went to return the items the next day, so she could alert the manager. Upon calling, and in the four days since, she has vanished without a trace, and no one at Staples can identify her. This tale was repeated with two less benign CS managers, who only promised to 'look into the issue' without addressing my return in their own good time.

We have had a recurring problem with receiving our staples bill here at our office. Every time this happens (which is more often than not) we end up getting a late fee on the next bill because we didn't pay the bill on time. The only company that we have this problem with is Staples. We receive every other bill on on time here. I find it very peculiar that since I've been working here (the past 4 years), I've had this problem with Staples not sending us our bill and them saying that it was sent.

It's very upsetting that it is our word against theirs and the problem has been happening for many years now. Also I have a problem with their customer service. I have called to complain about this problem several times and all they say is , "well it was sent." Why would I waste an hour on the phone with them every other month if it's not a serious problem? Obviously there is something happening with their mail service? I really don't know but I am sick and tired of it.

This a caution to future customers about purchasing software at Staples. I purchased a copy of MacKeeper Website. When I opened the box at home, I discovered the user manual was nothing more than a stapled Xerox copy with screen shots so blurry that they were almost unreadable in many areas. I never opened the CD itself that was in the box. Then I went online and discovered the product had been discontinued, and no online user manual was available. None of this information was disclosed to me at the time of purchase.

I attempted to return the product for credit against purchase of other Staples product, but the assistant manager was inflexible, citing the policy of no software return if box was opened and only exchanges for the same product. This policy may protect them from cheats who take home software, copy it, and then attempt a return. But for a long-term customer, like my self, it has only earned my intent to avoid patronizing their business in the future.

I bought an Epson Work Horse 635, had a technician install it and paid my money. Installation was not good. They told me to go to Epson for help. I called numerous times, either I lost connection with them, or calls were never returned. The technician said that he was not familiar with Epson. I called the company for help. The manager Jim explained the situation but never got back to me. I will never use this store again. Nice in store that sells, take your money and poor service after that. Too much of passing the buck. I'm very disappointed! I will wind up going to a computer store else were to get the situation fixed. There are many problems after the technician left. He tried to get my wife's computer linked to mine, now both are messed up. I bought the Epson product at Kingman Staples store in Arizona.

On the evening of 20 Oct 11, I went to Staples on Coney Island Avenue here in Brooklyn with the intention of purchasing a bag for my computer. I noticed a bag for $79.99 and took it up to the register. The bag rung up at $139.99, at which point, I stopped the cashier and informed her of the correct price according to the shelf where the bag was found. I then went to the back of store where bag was found and brought the price tag for the cashier. I also informed her that there were several of the same type of bag on that shelf as well.

I brought my desktop computer for a PC tuneup. I was told I needed more memory and the tech would install it for a fee. I paid for the additional 2g of memory and the service, as well as for the tune up. I called the next day before making the 15 mile trip. I was told that it was fixed and ready. I got there and when the tech so proudly showed me how well it was running, it was worse than before. They told me to come back in a few hours. Luckily, I had errands to run. I came back and was told they were too busy to work on it. I left again and repeated the process the next day. I was told it was fixed. When I got there, it was not fixed. I waited two hours while it was being worked on. Still, it was not fixed. I got a refund but it was still not fixed. I got home, started the PC, and it was worse than when I brought it in.

Approximately three months ago, I purchased a $400.00 chair from Staples and was offered a 3 year return policy which I also purchased. Today, the chair broke, so I loaded it in my truck and brought it to the store. I was informed that I had to call an 800 number and wait for a gift card in the mail. This leaves me conducted my day to day business with half of a broken chair for the next few weeks, while I wait for Staples to mail me a gift card. I received terrible customer service in the store from two uninformed employees and one uninterested manager.

I purchased an HP laptop in the store. The salesman also sold me a two-year extend service plan by stating that it definitely covered the battery. It has been a year and a half, the battery quit and they refused to honor it. They said that their employee was mistaken. I was left to purchase a battery online (not from Staples). I intend to shop for another laptop and, this time, record what the salesman says. Then, I plan to take the recording to the state attorney general with "bait and switch" complaint. I think that Staples has a company policy to suggest the employees to lie to their customers.

I went into a Staples store on a Thursday to buy a laptop for school. I found the one I wanted, but the store was currently out of stock and by the time the next shipment of them comes in, their current sale would be over. So the person assisting me ordered one from another store nearby and told me it would be delivered to the store on Saturday and I could pick it up. Saturday came and I called the store to see if it came. The person told me that they don't get any shipments on Saturday and that the person who helped me should not have ever told me that; but he told me it was shipped out from the other store the day before and will definitely be in on Monday. Well, it's Monday and I called, and no it's not in. Now, I am seriously considering canceling my order or demanding some sort of compensation.

Me and my husband purchased two dell laptops, two extended full coverage warranties and one HP printer with extended warranty for a total price of $2243.46 on 3/28/10. One of laptops had issue with the power cord not charging the battery and the camera would not work. I took the computer to Staples and talked to CP tech, who advised me to download my pictures, backup my data then call the warranty inc. and register it and send it off for repair. When I called them (First off, my name is Jane **. They registered it as Jean **) and went the process of explaining the cam and power plug socket was lose and not connecting to power cord, 2 days later FedEx brought me the box to send it back in with an issue report to fill out.

I wrote the same two issues and did the check list. 7 days later, I had a FedEx notice to pickup my laptop package. When I got there, I almost could not even pick it up because the name was wrong. I actually had to show my light bill, with my similar name, and the correct address to even get it back. When I got home and opened it, I had a broken, no longer even working computer. Not only did they refused and denied either repair, but they killed my laptop! The invoice they sent back said "denial of physical damage to the biohazard"! Meaning, they found a bug inside the laptop and that's why no work was performed. But no reason why they killed the whole laptop!

Now, I'm left with loss of money, a dead laptop, a no-good warranty and a Staples' salesman lying to me over their full "technical support and protection plan plus (TSPPlus} warranty. I feel so cheated and used. This should not be allowed from such a big, known corporation. Never will I ever shop, even for typing paper, at such a disgraced American business! Thanks for a terrible experience with my time and money Staples!

The customer service was so bad. After spending $1,200.00 on two laptops, she just brushed me off. She was not willing to help.

They almost sold me a laptop computer in an unsealed box. They tried to sell it to me as new. The manager said it was a returned item and didn't know why it was returned. He said he didn't notice it was not sealed! I caught it at the register.

I went into the store and bought (5) five ink cartridges, $125.00. I tried to return $2.79 BIC wite-out. I was told that because I didn't have my receipt (I turned it in months ago with my expense report), the computer showed 0 credit price. The cocky, know-it-all manager, more than less, gave me the "sorry Charlie" story. This is not the first time his big shot attitude has been shared with a customer. In December, he didn't make an effort to help find a Kindle, the other store at I-96 and 28th street did.

I ordered 2 hard drives (7x6x2) online on two different dates: One in November of 2010 and the second on 8/29/11. Both hard drives were packaged in a huge box (6x12x91/2) without any cushioning whatsoever. The hard drives were free to move around in the box, hitting the cardboard box edges since there was no Styrofoam or plastic cushioning whatsoever. Since a hard drive is fragile and breaks easily, I would never accept a delivery packaged so poorly. The first time this happened, I alerted Staples of the problem and had another one sent out. It came in a same size box with one insert of a plastic bubble which still allowed hard drive to move around in an oversized box they sent it in. I kept the hard drive.

8 months later, the same exact thing occurred. I complained again to Staples Customer Service and spoke with Supervisor Renee who said they don't receive many complaints about this but would send information to warehouse quality control (again!). I shop online often. I have never had a problem with Amazon who packages their products properly or any other online retailer. Staples was out of stock on the item and also suggested I physically go to the store to return. If I had wanted to physically go to the store to purchase (which would no doubt be out of stock as item was on sale online), I would not have used Staples.com to begin with.

I just don't understand how a 13 billion dollar company can have such poor quality shipping procedures. Do they only have large boxes to ship small items in? Staples itself sells packaging insulation, so why don't they ship their own packages with it? This is unacceptable and "it's not easy!".

I ordered a $100 item. I placed the appropriate form on my door on a Thursday, August 25 for delivery. Online I read that the box could not be delivered and would be delivered the next day. Again, I put the suggested form on the door on Friday, this time on the outside storm door with magic marker stating "please leave the box" with my signature.

I got a phone call (computerized) Friday morning stating it would be delivered (unsolicited call). I checked after work and no box with an online web site message "box could not be delivered." Still no explanation as to why after a call with Beth (a supervisor).

I purchased an extended warranty on my computer from Staples for my Acer Laptop.

On June 2011, my computer would not reboot. So on June 22nd, I took it to Staples to have it repaired. I had them do a system analysis and back up all my data on the laptop. I had to mail it to Central Depot in Texas, though I live in New York City, to have it repaired. They sent it back about two weeks later and it shut down the first time I turned it on. I immediately took it to Staples and called Assurant, who underwrite their warranties from the store.

I told him that I purchased the warranty and followed the procedure but the computer is still not operating. He tells me, "If it not for us, you would not have a computer at all" I told him that I do not have a computer because it is still not working though I sent it to them. He says that it is their discretion to decide if they will replace the computer but only if Central Depot, which is in Texas, deems it unfixable.

So, I send it in again but receive it still shutting down whenever I add any type of software to the computer like iTunes, Mozilla Fox, etc. Plus, they did not tell me that they would just leave it on the porch of my sister's house if no one is home. When they send the box, you have to sign for it, but when they return the laptop, they allow FedEx to leave it without obtaining a signature. The level of disregard for the customer is unbelievable.

Now I got the computer and it is not working as I stated and it even freezes now. I called today, August 17th, and inform them of this. They try to say that they see it only as a Software issue and that they do not deal with this. I told them the box that comes up states it is a Hardware issue and for all I know is that Central Depot is set up to save Assurant money and not really help the consumer. I have no reason to lie and this is costing me time and money. They are sending another box, but I had to wait ten minutes to get a manager approval to address my issue.

Assurant has a reputation for not following through with their so-called Extended Warranty. I deserve a new computer and they know it and that is why they are doing all they can to come up with excuses not to do what they are contracted to do. I have documentation of my conversations and when I received my boxes. I am writing here, BBB and Staples Corporation because they are fraudulent in how they deal with the consumer.

I purchased two laptop cooling mats on July 07, 2011. They did not have any in store so I prepaid. They said that I would get a call on July 12th when the shipment comes in. There was no phone call so I called. I was informed that the mats were still not in and that I would be called 'next week'. Still, no call so I called again on July 22nd.

I spoke to the receiver and he said he would call me right back with information, he did not. I called again that day at 4pm. The salesperson said the manager would 'call me right back'. The manager didn't. I checked in on July 26th, I was told again that the order wasn't in yet. I called August 03, 2011 and it was explained to me that they couldn't do anything about it and that their supplier wasn't taking their calls. They suggested waiting awhile longer or they would probably just refund me my money. These people are unprofessional, incapable of maintaining their orders and I question if they did not really received my coolers on July 12th as I was originally led to believe and that they did not in fact sell my coolers on or about July 12th?

On July 15th, I presented an internet coupon to the cashier who was unable to scan the promotional coupon. The manager was called and she informed me that the coupon was a mistake. I explained that I had met all the requirements to use the coupon and that I had traveled several miles just to be able to use it. I had not received any emails indicating a mistake. The manager basically stated that it was too bad and I left the store without making any purchase.

When I got home, I contacted Staples customer service via telephone and a supervisor stated that she would send me the item any way for my trouble and travel expense which to this day I have received nothing! So not only did they refused to honor their own coupon, they lied just to get off the telephone with an unhappy customer.

I could have shopped locally as I have two other office supplies store less than a mile from my home. Staples is refusing to make good on their promises. Goodbye Staples!

On 7/03/11, I purchased a CD called Adams Contractor Forms. When I loaded it on my computer, I found out it was only able to write on the forms and there's no way could you save your work.

It is of no value to me this way. I would have never bought it I had known. It's the same as having a pad of forms.

When Staples advertises a special, you better get to the store early on the first day of the sale or you are out of luck. They stock a small amount of the "Special" and run out quickly. They do NOT issue rain checks.

Also, I obtained a Staples Rewards card. After making several purchases totaling $180, I asked when and what I could receive with that card. Basically, it amounted to a couple of dollars off on ink cartridge. I then told them what they could do with their "Rewards" card. I tried to tear it up in the store, but it is a plastic-coated paper. I then gave it to the clerk and asked that he put it through the shredder.

On March 5, 2010 I purchased from Staples Store No. 0219, North Babylon a Photo Explosion Program (a Nova Development Product). This item had two $10.00 rebates, I know because I checked with the store personnel, cashier and manager. One from Nova Development and one from Staples. I submitted my rebates on 03/12/10 along with proof of purchase receipt and product UPC code matching exactly to what is on the purchase receipt. I received one $10.00 one from Nova Development immediately but I have yet to receive the one for $10.00 from Staples.

I have called them on the phone number listed on the rebate from and I don't get to talk to any one. The tape just tells me that it is missing the UPC code but that is not true. Even when they ask me to hold on for a customer representative, they hang up while I am non hold and I don't get to any place. I have gone to the store to try to talk to the manager and she is almost rude replying that I have to call the number indicated on the rebate form because that's where the rebates are handled. I have sent repeated tracers including everything sent from the beginning, which means the rebate form, store receipt and copy of UPC code, and still don't get a reply not even to tell me why the delay.

I was encouraged to enroll in Staple Rewards, due to text ads seen in store online. I was persuaded to believe that returning ink cartridges and buying ink cartridges at the Staples Store, would make me a better consumer, ie save money on my next ink purchase. However, the time constraint and product constraints which Staples places on the coupon completely nullifies the reward.

I waited at least two full months and closer to three months, to receive the email coupon from Staples. The original action originated in April 2011. The rewards coupon arrived on June 27, 2011.

So I called staples when my printer was about just 2 weeks out of the 2 year extended warranty with an error on the screen that would not go away. The technical support manager was very rude offered me nothing, but sorry you are out of luck our grace period is 24hrs, too bad for you. Are you kidding me, 24 hours? I do not expect anything for free, but this just seemed ridiculous. If it had been a month I wouldnt have even tried, but 2 weeks, come on show a DASH of compassion.

I didnt expect a full exchange, but would have liked something, like maybe a little technical support (?!) on how to possibly resolve the issue on the screen. Maybe a partial payment on the exchange printer since it was JUST 2 weeks? I was down for options and solutions, to get this resolved in fair way, but they provided me none. ZERO.

The technical support manger treated me like I was I obnoxious, ignorant and rude (which I happen to be none of!), offering me no options. He seemed to really enjoy a little too much shutting me down too. Which felt very uncomfortable and odd. I am not loud spoken or rude, so I just felt bullied by the way he was talking to me. He was ready for a showdown to shut me down, I am not a battle of egos showdown type, so I folded. I just wanted some decent customer service.

And get this, sooooo I paid the $50 for this 2 year extended warranty @ staples.

I then call Epson figuring it's a lost cause, but why not. Epson tells me my product COMES with a 2 year warranty in CA (so why did staples sell this to me this in the first place?) And 2 they didnt even ask twice about my product being 2 weeks past warranty and replaced it, in less time than it took to jump through all of staples hoops.

So I would say staples warranties are a waste of time and money, I just got a huge headache from the experience, and the technical support manager got a huge ego trip at my expense. When I told Trent, that I was considering taking my business elsewhere from now on, he causally said " well now that's your prerogative now isnt it?"

On 02/06/10 I purchased a HP Officejet 8500 printer. At that time i also purchased a 3 year service plan. I was told that if the printer failed i could bring it into the store and receive a brand new printer. This was very important to me since I own a small accounting business and could not go more than a day or two with out my printer. My printer failed in May of 2011 and I took the printer into the store and ask for a replacement. I was informed that the policy had changed and that the corporate office would no longer allow in store replacements. After much discussion the manager said that he would break the rules and replace my printer.

After checking his inventory he found that they no longer carried that model (please note that I was also told that if they were no longer carried the model I needed I would be given the new model at no additional cost). I was offered the newer model the HP 8500A for an additional $50. I told the manager that this was unacceptable and left the store. I contacted the Corporate office only to find that they did not care about me or my small business and suggested I call customer service to get a plan replacement printer. When I spoke with the customer service department I found that the replacement printer I was offered was refurbished with only a 90 day warranty. In addition this printer would be a stripped model. So much for Staples easy button!

Printer still has not been replaced as of 06/09/2011.

Every time I walk into this outlet of Staples, I've always been confronted with questionable pricing. It seems that nothing is marked properly and things are always hiked in price from the original display advertisement in this store; e.g. bags marked at $49.99 (clearly marked at that price in displays) then I go to the counter, only to be charged $167.98. I'm not kidding. This is one example of many! I'm not the only one who gets hammered at the counter. I'm not sure what they're trying to accomplish but I have talked to many managers in trying to get them to have scanning kiosks available for the customer so they can scan the item and see what the actual price is, but so far, they refuse and say it's impossible to do that. Nothing seems to be legitimately marked or labeled at this Staples store.

I'm not sure why. I surely do not understand why every time I walk in to try and get an item, I've got to have the manager. Sometimes, they excuse the problem and give the customer the credit. Most times, it's futile and frustrating. It would just be nice to know what is going on. Over all, with pricing and the items, why is it that they're not labeled correctly and the pricing is just about 100% of the time incorrect.

I am writing this email to inform you of my experience at your Staples store on Rt73 in Berlin, NJ on 5/16/2011. A few months ago, I purchased a laptop desk (item #729375). About a week ago, I noticed the desk was leaning. Then on Sunday, I arrived home to find it had snapped in half. The smaller table remained attached to the pole while the larger table, and more importantly, my laptop, landed on the floor. This was an item I enjoyed using and intended to keep, so I no longer had my receipt or box for the desk.

I contacted the store by phone around 12:30pm on 5/16/11. The associate who answered was very friendly, said to bring the desk in, and she would "swap them out". I told her my issue with the receipt which she then told me it was "no problem, just bring your ID". Based on this information, I loaded the desk and took it back. I was very happy about the service I was promised, and intended to ask if they would just give me a credit and apply it towards a higher quality, more expensive desk. I was excited about the customer service at Staples. I would've been happy with them "swapping it out" or a store credit.

When I arrived at the store, I explained the issue to the cashier, she seemed willing to help but unsure of exactly what the sku was (I had the item # with me). She called a manager, Dominiq. I had my 4 year old with me, and she had to use the restroom so I asked the cashier to have the manager wait a minute to ensure I got to speak with her. The restroom is located right next to the registers, and the manager hadn't shown up yet. I came out of the restroom to find my desk moved to the end of the register, and the cashier yelled past the customer she was serving that she won't be returning it. I asked to see the manager.

Her suggestion after each question was that I should drive to another Staples, and they could help me. This was a lie, as she could not promise service at another Staples which she refused to provide herself. She walked out of the store before the conversation was finished. She was very brief and abrupt while speaking with me. She had a very nasty attitude, was belittling and made me very uncomfortable. She was loud, which only served to make the situation more uncomfortable as there were other customers around. At the very least she could've offered to help me take the item back out, so I didn't have to navigate the busy parking lot with a broken laptop desk and a 4 year old.

A $40 item is not worth the bad word of mouth. My family and I have spent enough money there, and have been loyal customers. Based on information from one of her employees I wasted gas, and time, just to be treated like trash. I will never, ever shop at that store again, and would even consider not shopping at staples anymore.

Honestly, the manager, Dominiq, could've spent two minutes to explain that the manufacturer should be contacted. This is the first time I have ever complained to any company, anywhere. I am just that disappointed. I would like some feedback on this issue.

Sunday, May 1, 2011, I went into Staples to buy a Garmin 1450LMT on sale for $189.00, that was advertised in the Sunday paper. When I got there to purchase it the sale person rang it up, and it showed a price of $239.00, so he called over a manager to see why it was ringing up wrong. Then that manager couldn't figure it out, so he called a second manager that looked at it and said, "well the SKU number is not the same than that on the box that was in the Ad".

Another manager got called over, so that 3 managers are trying to figure out why that GPS is not ringing up correctly. Then the 3 managers and the employee went into the back room, and 25 minutes later came out with a different model, which was of lesser quality, model 1350. It has half the feature and was not as good as the one I wanted.

Then, one manager showed me a piece of paper, told me to read it (as if I was a kid), and said this paper protects them legally, from not having to sell the item that was a misprint. The problem with what I read stated that, there were a misprint on the size of the screen, and never stated that the SKU was wrong, or that the wrong product was placed in the ad as an error.

So after wasting 25 minutes of my time, and refusing to honor their mistake, I left, and was clear that they didn't care they lost a customer over $40.00 difference in price, that they could have apologized and said, we will honor the mistake. I decided to call Staples HQ and found they have the same attitude as the store level, which is, they don't care about their customers. It was amazing talking to them, and then listening to them, telling you to read the very tiny print at the bottom of the flyer that states, Staples cannot be held liable for any misprint in their ads.

I told the lady and asked what the point is, that when I told her that it was about 3 of her high priced items. So I told her to call and train manager the managers who took 25 minutes to figure out why that item was ringing up wrong, and that they only had a flyer that states the size of the screen was wrong, and nowhere in that ad stated, that the item was wrong, or that the product SKU was a mistake.

The lady on the phone said, "what I can do for you is send you a $20.00 gift card to make up for the trouble that you had". I told her what she should do, which is to honor their mistake, and she said "Staples policy is, we don't honor misprint". So I told her, "then I guess you really don't care about your customers, for it is clear that you're not going to make this right for a $40.00 price difference. You would rather lose a customer and have them file a complaint against you". I couldn't believe what she said, "I am trying to make it right by sending you $20.00 gift card".

So here I am filing this complaint, with so many other people here, and I am wondering how on earth, with all of these complaints against them, that they are still in business, and it is clear that all Staples care about is, how much money they can get from consumers and that they don't care about the customers. All I wanted was for them to honnor the sale price of $189.00 for the Garmin 1450LMT, and allow me to use the $20.00 off coupon they also had in the paper, if you brought any GPS unit from them.

I am complaining because every time I purchase items at Staples, I never get the rebate saying that the bar code number is not right or something. I am still upset about my HP computer that I bought in January for $1,000 and I have never received the rebate. I sent everything that they asked for and I still did not get anything. I no longer have any confidence in Staples at all because I now see this organization as one big entity of liars, making money and that is all. Plus, it took away money that I could have paid two or three bills with.

I purchased a computer that came with a rebate. I mailed the papers immediately in December of 2010. I received a notice of an inaccurate serial number. After returning to the store immediately, they found the serial number in battery section. I mailed it back as soon as after hard drive failed. They sent a box. I mailed as directed and it was returned to me working beautifully ever since.

However, I've now misplaced the papers and have not heard a word about the rebate. This has not been a pleasant experience with the company. Please give this some attention, I shall wait to hear from them before I file any complaint.

I purchased a HP 4500 Printer, copier, fax machine in mid Dec. It jams constantly and doesn't perform. I took it back to the Staples Store in Spokane and they told me I missed the 2-week return procedure by a week. Now I have to send it back to the corporate office, but they wouldn't supply an address for shipping to this office, only an 800 number to call. I called twice last week and after 20 minutes I got caught in the phone tree maze.

Finally, I made contact the next Tuesday and was told I'd receive an e-mail message immediately which would include this super secret address. It hasn't arrived all day. I'll never go there again. There's an Office Depot up the street and I'll get my paper and office products from them. As far as office equipment, I should have bought this machine at Costco. No hassle, good service, and no phony corporate runaround.

I purchased a Compaq laptop computer from Staples in November 2008. I also purchased the extended warranty making the warranty three years. The salesperson told me that with this warranty, there was never a warranty no matter what happened to the computer--it would be fixed. I paid nearly $900 with the warranty. A couple of weeks ago, my screen was turning green color when it was opened and you had to adjust it to get the green to disappear.

I took the laptop in for repair. The warranty center called and told me that it wasn't worth fixing because it needed a mother board, so they would be buying out the computer. They offered $300 and referred to the very small printing in the warranty which indicates that they can refuse to fix a computer under warranty and buy it back on a depreciating value. Essentially, what they want to do is give me $300 and keep the computer which, we all know, they will repair and sell for $400.

When I talked to Tim, the manager at that store, he said that this doesn't happen too often but they have the right to do it. I tend not to believe that since I have no idea how much work has to be done before they deem that a buy back is necessary. Tim suggested that I would have been told about this at the time of sale. I definitely would not have taken the warranty if that were the case. It is useless.

I went today, 12/31, to look for a sleeve for my netbook. The display of the sleeves/cases showed no price identification for the whole display nor were the individual items showing the prices. I had to go to the pay line to find out that they were priced at $34.99.

I suspect that this is done deliberately so that people once in line will pay irrespective of the price. This is confirmed by my picking up a 2011 pocket calendar which normally sells for about a dollar. Again, no price on the item, but once in line, you find out that they sell for $ 5.95.This is incredible gouging and should be widely publicized as to what company Staples is.

I called staples warranty 1 866-782-9155 on 11/24/2010 to file a claim on an omnitech gps model #16788 because the screen had frozen up. I spoke with Jessie and explained the situation and referred to my 2 year extended warranty that I had purchased on 12/19/2008. After Jessie had done some trouble shooting on the phone, he informed me that they would be sending out a box for me to return the defective gps to see if it could be repaired or they would send me another one. He confirmed my address, my e-mail address, my phone number, and gave me a case # (I can't remember but can be pulled using my home phone # **).

Almost 4 weeks later, I had not received the box, so I called the warranty center again on Sunday, Dec 19, 2010. This time I spoke with Robert. I explained to Robert my previous claim and how I was supposed to receive a box, and had not received it as of yet. Robert informed me that a box had been sent on 11/26/2010 and that according to the tracking number it was delivered to the porch. I told him that no box had been delivered to my porch. I asked him who was the carrier, FedEx, Postal, UPS etc.

He told me UPS was the carrier. I asked him why I didn't receive a confirmation e-mail of the claim or tracking number i had filed, and he didn't answer. He never told me what the tracking number was so I could go and check myself. I explained to him that I receive packages from UPS all the time at my home and have never had a problem with them delivering packages.

I asked him at that point since it had already been a month since I filed the claim if he could just issue me a one time cash card and buy me out. I explained to him that I am a delivery driver and I use my gps for work. I had been borrowing one from a friend and I could not afford to wait any longer for another one. He asked me to hold to see what he could do. After a few minutes, he told me that he could not offer me a cash card at this time but that they would send out a another box.

I explained to him that this was not acceptable because as far as I knew they never sent out the first box. I asked to speak to his manager. He told me he had already spoke to his manager and that she said the same thing he just told me. I told him he wasn't listening. I repeated my request to speak to a manager. He told me that he couldn't let me speak to a manager. I told him I would handle it another way.

This morning, December 12, I went to my local Staples to purchase a sale item, a TomTom Model XXL 540TM GPS, on sale for 2 days only. The Sunday and Monday sale price is $119.99 from their 7 days of savings' in their Sunday, December 12 and Saturday, December 18, 2010 sale flyer. I arrived at 0815. The store didn't open until 0900. I was the first and only customer in the store when the doors opened. I asked for the TomTom model 540TM GPS and the clerk brought out an inferior model, the 540S. I told the manager that I wanted the better model and he said that they were sold out. I replied that the sale just started today and I was the only customer in the store so how could they be out. The manager said they didn't have any left in stock and wouldn't provide a rain check. Staples is guilty of false advertising and I will avoid them like a plague! This is why online sales have boomed and local stores like our Staples are doomed.

Staples sent me a free 24x36 color print "credit card", only to find the Bristol Street store would not honor it. No one knew what it was, even though the card was very clear and concise. Store management blamed Staples corporate for not sending emails to alert the store of the promotion. After a frustrating one hour and a call to Staples Framingham, MA corporate, they agreed it was a valid promotion and the print was made. I wrote the Staples president and suggested that the marketing manager should be fired and the store people involved in more training. Staples is good for pencils, etc., but should be avoided for special promotions as they show incredible disorganization and poor store management.

I purchased some office supplies during Black Friday. I chose to exchange 2 of the products, for a Cannon 4-n-1 PIXMA MX340 on 12/02/10 at 6:15 p.m. The sales gal who helped me with the Black Friday order who wore bright red lipstick and a new cashier were privately discussing the matter. Next, the male manager mistakenly handed her my tax id number, along with my rewards card application. I spoke up and the manager assured me the personal information would be in the office which he removed from the cashier's view and stated he would place under lock and key. Nevertheless, the manager still handed my Staples reward application on Dec. 3, 2010 to the cashier rather than the new card(s) I were given.

The next morning around 8:00 a.m. the black-haired cashier broke into the Staples office safe and obtained my confidential business and personal information. She then tried to find me on facebook as well as trade my tax exempt ID information and personal address. I have a feeling of being betrayed and not protected and wondering if the older male manager permitted this; or if the younger late teen early 20-something year old gal, was in on it with a group of older persons as it was very elaborate for her to break in like that. I had already noticed her eying my personal information attempting to memorize it which is why I spoke up to the older male manager in the first place.

I placed a Black Friday web order that was accepted by the company and a confirmation email sent to me, and a debit being made on my card. After 2 days, I get an email telling me that my order was canceled. This is a totally ridiculous, since I missed the opportunity to order the same product elsewhere and will not be receiving the product from this ridiculous company. I am sure that at least I would not like to deal with a company that cannot fulfill its commitments. Staples sucks, and their customer service sucks even more. They did not apologize, accepted the web order and did not honor the same.

I purchased the extended warranty on a printer, based on the salesperson's statements to me that if I had a problem with the printer I could bring it back to the store for an immediate replacement. As I was purchasing the printer for my home office, and did not want to be without a printer if it broke, this sounded like a reasonable option. I purchased the two year "Date-of-Purchase, Technical Support & Protection Plan" for $29.99. When I had problems with the printer six months later, and could not fix the problem using telephone tech-support, I attempted to exchange the printer at the store. The store manager refused to abide by the terms of the warranty as they had been explained to me. When I questioned the manager and a salesperson about what the salespeople were telling their customers; I was told to leave the store or be arrested.

I chose to leave the store and conduct my own investigation into what the Staples salespeople are telling customers to get them to buy the extended warranties. I posed as someone interested in purchasing a printer and visited six Staples stores in the Denver area, two in the Orlando area, and five in the Portland, Oregon area. I found that all the salespeople misrepresented what the true terms and conditions of the extended warranty were. If it had been a small percentage of salespeople misrepresenting the terms and conditions; it may have indicated improper conduct on the part of individuals. However, when the sales pitch misrepresenting the terms and conditions are detailed and consistent from Orlando to Denver to Portland; it is my opinion that this represents a pattern of a business intentionally trying to mislead or defraud its customers.

Nitin ******, the assistant manager, was using high pressure sales tactics on us. In these stores the floor staff are lunks, as was apparent, who knew virtually nothing about the equipment, and were inarticulate. It was up to Nitin to attempt to upsell you, which is his job, and to do that which he has received significant training. The question becomes when does he veer from truth to lies and pressure and unethical behavior, and it seems he committed fraud by misquoting a price difference.

His entire reason to cast doubt was spurious. First, the last minute FUD - fear, uncertainty, and doubt, classic tools of the 'I'll save you from this mistaken choice" upsell technique. Notice the lunk and manager both started by asking if we'd read the reviews, which I said we hadn't. My mistake. This is apparently the new opening to figure out which upsell technique to use. This one is based on the fear that the reviews tell you to do what they say, and aren't you stupid for not having read the reviews, so you're supposed to feel a bit dumb and that they're saving your ***.

Just as you're buying he mentioned at the last minute that this was a crummy laptop because it got bad reviews. I had to make him specify where the bad reviews were: on PC Magazine, and what the exact nature of the problem was: a jittery touchpad. He said he'd had two returned for this reason.

His solution: start it up right here. This gave him 10 minutes more time to attempt to up-sell. In that time he offered extended support and in-store support, a printer, configuration services, installation services, and software, particularly MS Office

Explaining that the HP Pavilion DM4-1160US touchpad problems were not being addressed by HP because it was just a transitional, fading model, on the way to the perfected HP Envy, he offered you that, lying when saying it is "just" $200-300 more. On Staples, HP Envy is listed as $1,049, $400 more, 1.66 times the price of what you were trying to buy before being lied to and frightened.

If you went by the reviews, you'd buy both models, depending on your budget, which both get great reviews, yet both suffer from the identical problem. His sole goal was to sell you at a higher price point and sell you more stuff. The DM4 1160us is an earlier model, and all earlier models are, on a philosophical plane, steps toward later models, presented as if it's a disaster you must avoid. When the DM4 1160US was introduced it was priced like the Envy, but now, a year or so later, it's dropped, and the newer Envy is intended to replace it.

PC Mag actually gives the DM4 1160US a very high review, with the only Con being the jittery touchpad that is not experienced by everyone, and only when trying to use multi-touch gestures, which we didn't even know it supported. You probably don't how to use, and may very well not use. And, the feature can be turned off on the control panel which ends the problem.

The HP Envy, while getting great reviews, still seems to suffer from the same touchpad issues as the DM 1160US, and some reviews say it's really just a matter of learning how/getting used to how to do multi-touch.So, his entire reason for the fear, uncertainty, doubt, and upsell were based on an issue that both machines share in their review on PC Mag! A feature which you don't need to use, and can turn off, thus ending the problem. So he misrepresented the nature and severity of the problem, and he committed fraud when he misquoted the price difference.

And he absconded with 10-15 more minutes of our time. If you keep the machine, and even if not, we should send this description out: post on some consumer sites, send to a consumer complaints oversight organizations, etc. What he did is neither unusual, nor the worst, but it seems pretty clearly fraudulent, pressured, unfair sales tactics.

I am a director of operations for a mid-sized company, located in southern California. I often purchase office supplies from Staples store #0478, located at 14345 Firestone Blvd in La Mirada, as it is just down the street from my workplace. The staff there is generally helpful and friendly. I live in the City of South El Monte and on Saturday, 10/30/10, was in need of some binders for personal use, so I went to store # 1464, located at 3542 Peck Rd. I arrived at store # 1464 just after 10:00 am. I immediately noticed a huge difference in how the store in El Monte was operated, as opposed to the store in La Mirada.

In La Mirada, there is always someone who takes a moment to greet or welcome you as you walk into the store. In El Monte, the two girls at the checkout stand looked at me as I entered but were more interested in the personal and very indiscreet conversation they were having, rather than acknowledging a customer who walked into their store and needed help. No greeting. I went to the area were binders are kept and saw that the El Monte store only had a few of the 3' binders on the shelf. I noted the part number of the 3" binder and looked up at the overstock area and saw a box marked with the additional binders I needed.

Another difference when comparing the La Mirada store to the El Monte store, is that in La Mirada, someone will usually approach you in case you need help, not in El Monte. So I went to the floor, looking for a staff member to help bring down additional binders and I came across a young man who was between aisles. As I approached the young man, I saw that he was reaching down into a shopping cart and I thought he was stocking shelves. He was in fact texting. When I asked if he could help me to get binders, he said he was on break. I thought it was interesting that since I entered the store just minutes after it opened, that an associate would already be on break. I asked the associate why he was not taking a break in the break room and he got **. I asked if there was anyone else who could help me and he said the other workers were in a morning meeting. There was nobody else on the floor.

I didn't know what to do. Part of me wanted to call a manager so that I could get the appropriate help, while another part of me didn't want to give them the business. I decided to leave but took a moment to speak to the two young ladies at the register, in order to let them know that nobody made an attempt to help me during my stay. They said they would call the same young man I already spoke to and I shared that this same young man who already told me he was on break. One of the ladies thought this was amusing. I told them that the experience at their store was not a good one and the same lady who laughed when she learned that the young man who I asked for help didn't stop texting to assist me, became **.

Whether large or small, I treat every client as if they are important. When a situation doesn't start out too well, I try to turn it into a good one, so everyone wins. I train my people to treat everyone we come across, whether it's a client or a delivery person, as if they are important. When I approached the two ladies on the way out of the El Monte store, I was hoping to be treated like a valued customer. Instead, I was made to feel like my business or the way I felt was not important. So in return, I will reward the treatment I received with no further business from the company I work for or for my personal use.

I didn't get the names of the two ladies at the front register but the one with the stinky attitude was wearing a smock from the copy area and had thick framed, black glasses. She was heavy and had black hair with braids. I didn't get the name of the young man who was texting but he was short. If anyone is interested in following this up, the store security cameras will support what I wrote. I do not want an apology. I do not want a discount coupon. I intend to drive a little further for my business office supplies and give the business to someone else.

I returned 2 ink cartridges. I was told my $6 refund would be sent in the mail in about 6 weeks. That was June 9, 2010. I waited until August to find out its status. I was told it's in the mail. I waited some more. I called again in Sept. and was given another number to call. They, "Ink Recycling Rewards", told me it's in the mail but not standard mail, as an e-mail. So, I went and looked through everything in my computer regarding Staples and all I found were sales ads. I am tired of calling. I e-mailed them and at first they could not find any information. Then, lo and behold, yeah it was sent in July and is now expired. And we do not reissue coupons. What a game! I do not like being made a fool of and that is what transpired here.

Staples appears to be famous for "fake sales". Here are a couple of examples:

I received Staples' email notices for various discounts/sales. One recent mailing advertised Norton Anti-virus for $10, starting on Saturday morning a few weeks ago. I went into the store about 10 minutes after they opened for business and surprise, they were already sold out. Odd. The store only had one or two other customers and they were in different areas of the store. None of them were carrying Norton Anti-virus. Bait and switch. A couple of weeks later, my significant other heard about a one-day sale on a set of Uniden cordless phones for a great price. She showed up at the store and once again, they were sold out. Bait and switch again? Somehow, I don't think these events are isolated incidents (i.e. the Corporate Office probably condones - encourages - this nonsense). Okay, go ahead. I'll vote with my wallet.

I purchased a Dell laptop at this Staples location, 2 years ago. At the time of purchase, they asked if I was interested in buying the extended warranty. The salesman explained, it's good to have because you get a "1-time" replacement if anything was to go wrong with the computer. Well, I never usually buy extended warranties, but that 1-time replacement line was what sold me. Anyway, in June of this year, the power on button no longer worked. In order to turn the power on, we had to take the battery out, replace the battery, and touch a media button right above the keyboard. This was annoying, but at least it was on.

With every intention of using my warranty to have it looked at before my daughter left for college, time got away and we never got around to it. Then, just about 2 weeks ago, we got a crack in the screen of the laptop. After calling the Staples warranty number, explaining the whole power issue and also explaining that the recent crack in the screen, they asked us to send it to them because it was not something they could troubleshoot over the phone. They sent us the box to send it back to them in.

Now, as much as I didn't want to send it to them, worried if it would be lost or something. I sent it out anyway, only for them to refuse to even look at it because of the physical damage, meaning the crack, they would not even attempt to fix the power on issue. But now, when I received the laptop back, it won't even go on. Leslie was the first manager I spoke to from the warranty center on behalf of Staples. She was not only rude, but at one point on the 2 1/2 hours that I was on the phone with them, I thought she was gonna hang up on me. She suggested I call the manager of the store where I purchased it. So I did.

That's when I spoke to Laura for another half hour, only to find out there would be nothing she can do. I feel like I was mislead first off because of the 1-time replacement which I was told I would have. And also, if the Staples warranty people knew they would never even attempt to fix the power issue, with also knowing that the screen was cracked, why would they ask me to send the laptop back to them? But now the computer won't go on at all and I think they should make good on it.

Do not buy extended warranties! I have a home based business, and have spent many thousands of dollars at Staples and Bureau en Gros over the past few years. Two years ago, I decided to upgrade my first laptop (an Acer which still works!), and bought a smaller HP notebook for $750 CDN. As it seems to be the sales policy, I was 'scared' into buying the extended warranty. You never know with laptops, they are really fragile and can break easily. This will replace it if anything happens. So stupidly, I purchased this extra for $150 CDN. On top of that, I also bought software and installation for another $100. I soon had to upgrade the hard drive, because it was too slow, for $80! So, this supposed small buy ended costing over $1000, plus taxes.

Last week the screen went all strange, and the keyboard became very hot. I took it back to the Bureau en Gros where I purchased it (I live in Montreal), and the salesperson immediately said, "There's something really wrong with that! Good thing you have an extended warranty. You should back up your files, too. They might be gone when we get it back". I paid $80 plus taxes!

Well, I went home relieved. Thinking that I would have a fixed computer or they would replace it. No way! As I am now finding out, they have decided to "buy out" my computer from me, since it's not working well, and they are willing to give me $475CDN, the depreciated value, and I had to fight for that amount! Ridiculous! Not only that, I will not receive a refund, rather a store credit, so I have no choice but to give the money back to them! So much for getting a Mac. They are con artists!

The nice customer service lady (and she really was nice) suggested, that with the prices so low now, I buy a new computer for that price. Not only do they want me to give them back my credit, but if I buy another computer, it won't include the other purchases and installations I had made. Ca-ching! They just made over $700 on me, and I have nothing to show for it. So kids, the lesson of today's story is, never buy the extended warranty!

I took my computer to them, I had a problem burning CD with iTunes. I was promised my computer back the next day before 5PM. They promised to call me before 5PM, they never called. I went to the store, they were too busy in a meeting to come out and explain to me, the customer. So I asked for my computer from another clerk in the store. She went and got it, nothing had been done. I was angry. I took it and went home. I paid money for them to do nothing. You think by now that they would have been concerned to call to resolve this problem.

I ordered a HP G72-B66US 17.3" Laptop through my Company Employee Discount program for $700.00 but after seeing that Staples had the same computer for $479.88 after discounts and in stock per their web site, I cancelled my order and decided to save money and purchase at Staples. I arrived at Staples at 7am to purchase. Only to find out they were sold out of this item for days and the sale ends the next day with no rain checks.

I explained that their web site listed the product as in stock, "low stock". He assured me he had not had one in stock for days and won't be getting more in. He also told me he doesn't control the in stock amount shown on Staples web site. After all was said and done, I decided to re-order from my company Employee discount site, to find out there special had ended leaving me without any computer and looking at not only loosing out with Staples but my employee discount.

Staples, shame on you for doing business like this; this is a pure case of bait and switch. They offer a great deal and make it a store purchase item only meaning you can't order online but must go to the store only to find out you have done all this for nothing. I can't believe a company of this size still practices business like this. If anyone has stock in this company, sell it now. Business practices like this will run you out of business eventually.

Do not trust their website or sales. I will never purchase from them again. Screw me once shame on you, screw me twice shame on me.

I brought a Compaq Presario computer and I only had two weeks to return it to the store if I needed to return it. The computer crashed the day after the 14 day warranty. Staples sells lemons. So my couple of hundred dollars were just thrown away. This was a terrible lost.

I brought a Compaq Presario computer, and I only had two weeks to return it to the store, if I needed to return it. The computer crashed, the day after the 14 day warranty. Staples sells lemons. So, my couple of hundred dollars were just thrown away. This was a terrible loss.

not only upset that HP should have better products that should not break with normal to little use, I am also really upset at Staples. They sell a service pack that costs $200.00 which supposed to cover everything-- "chip, hardware, software, but water damage"

Well, the truth is, that is a complete lie. They do not fix at store and you are buying a double-year coverage. You still have to call them to end up calling HP. This is a waste of money and time.

I bought a laptop in '09 and took insurance out. The salesperson told me I was taking out insurance in case of dropped PC. Now they tell me I have wrong insurance, it's because they sold me and told me of the wrong insurance and charged me for the wrong insurance.

I did not know about the insurance policy, I just took the salesperson's word, wrong choice. I had PC in shop a few weeks before and they charged me $129.00 but that is what I had insurance on and they did not tell me and was not suppose to charge me that much with insurance. They do not know what they are doing and you are risking your money when you trust these people.

I am stuck with a PC I dropped and they will not fix or use the insurance for repairs. This is not right and everyone needs to know not to buy from Henderson store or Staples because they do not do what they say or back up anything they do. Learn from me please, do not buy from Staples unless you want to give money away. You are great as long as you do not ask them for anything or to back up what they say they will do.

I purchased a Compact Laptop computer from Staples for my granddaughter for college. She had the computer about a month when the screen went white. She had only used it a few times because school had not started. I called Staples and was told they would not do anything because we had had it more than 14 days. I tried going through the tech support three times and they were unable to come up with a remedy.

They told me I could send it in, but it was probably something we had done to the computer and they would charge us to fix it. I contacted Staples again and Khalid, the manager, put me in touch when the Staples' president's office. We were told by them that Yvonne would call me within two days. I sat by the phone for two days awaiting her call and was not called. I have tried to get phone numbers to reach the corporate office, but have been unable to get them. A month-old computer should not quit working. I was under the impression that in CA there is an implied warranty that a product must work. We are out the $435.98 that we paid for the computer, plus the fact that the computer has not been available for use by my granddaughter.

My complaint has more to do with corporate rebates that this particular store. My rebate came in the mail as a plastic card with $20 embossed on the front. I figured it was good only at Staples and usually left it home when I went shopping. When I did try and use the card, I was told that a "$3 fee" was imposed on my rebate amount after so many days. This would happen each and every month until the balance is zero! I called the 800 number on the card and I was told it was "the law." Most likely it is the maximum pound of flesh that can be extracted by "the law." In summary, this Staples Visa Debit Rebate Card stinks. It infuriates me and I am sure many others. It's a bad policy. The MBA at Staples that started all this should be demoted. Let's go back to a paper check that can be cashed or deposited at my bank without any hassle. Hopefully, Staples cares.

There was a really good "Hot Deal" on the shelf while I was in line at the checkout! A $15 box of photo paper for 25. Wow! It seemed like that was a fabulous deal. But look for the "small print.". There wasn't any! Then I got to the checkout and she said, "You'll have to pay $15 for each (I had 4) and you'll get a rebate". I smelled a rat, but I had a great deal and I'd stood in line for a while so I switched from the 20 I had in my hand to my credit card and bought them.

I should have known it was too good to be true. What a sucker! When I got home (now the small print) it was only good for 2 of them. So good deal on two and ripoff on 2. There was no way I could do it! So I went back and the same lady was really holy about it and chastised me for fuming. Can you imagine? I don't even think she knew she was involved in a ripoff. I returned 2 and kept 2 and put in for the rebate. Now, as with all rebates, I hope and pray that a check really comes! Good Luck with Staples' "Hot Deals"!

Interested in purchasing a laptop which was advertised in the the 9/05/10 Oregonian Staples ad flyer, an hour after receiving the paper and flyer we called three local Staples before we found one that actually had one and was there in 30 minutes to check it out. We decided quickly that we wanted to purchase and tried to flag down a sales person. What we got was a new guy who was not authorized either to unlock the backroom computer vault or as it turned out to even ring it up! What he was authorized to do was give us a sales pitch on their service agreement! We repeated our decline twice and said we just wanted to buy the laptop.

Someone with the key after about 10 minutes in the store brought the laptop up to the register where we had to wait again this time for the manager to ring up the purchase. This is where the real problem started because the manager, Drew, started in on the hard sell service contract which we repeatedly declined until I finally asked if he wanted our money for the computer or not because that was all we want to buy.

At that point, Drew the manager pulled out another pamphlet and said he was required to tell us about some other add-on stuff! No, we said we are only interested in the computer - on ad nauseum - I pointed my finger at Drew and said, "then tell us about it quickly so we can ring up the computer and leave". Apparently, my pointing finger (not the one I really wanted to point) offended Drew (obviously a very sensitive guy) and he said to me "that is not OK" at which point my jaw dropped at the appalling remark and my husband said, "let's go."

Apparently Staples does not want our $550! I have since called Staples consumer complaint line and emptied both barrels on Mr. Drew. Hope I hear back that Staples has found another manager, one who would better represent their store. Whew! Absolutely the worst customer service experience ever.

This is Staples' deceptive rebate practice. I received a rebate card with an expiration date 6 months after the purchase. There was no mention of that when I made the purchase. On Staples website, it states that you can extend the expiration date but when I called the number, there was a recording that the number had changed and the new number is a 900 number which will charge $1.99 per minute when I call. I feel they cheated me, therefore, I'll never shop at Staples again.

I went in to drop off a copy job. Jodie at the copy center was socializing with 2 other employees. I was there for 20 minutes and she was not cooperative. I then was told I had to buy the paper. I went to buy the paper. The other employee stood there reading a book in front of a manager. All three are afro American. I am white and got the prejudice and disrespect. I was unable to get my job done and meet my deadline. I spoke with a manager and stated complaint.

Several months ago, I purchased a Microsoft Wireless Mobile Mouse 4000 from my local Staples Store. I am a regular customer of this store and do all my business there for my computer and paper work needs. Last night, my mouse quit working. I changed the battery, but this did not fix the problem. I call the store this morning and spoke with the manager on duty and explained my problem. He began to dictate to me company policy about returns on electronic items. I tried to explain to him that I am a regular customer of his and I would appreciate it if he could take care of my problem.

He stated he couldn't, but would have the store manager call me back when he came back in. As of this writing, I have not heard from the Store Manager. I called the corporate office and spoke with a representative, Ariel, about my problem and expected a little better customer service than I had received, which was nothing. Ariel, stated that it company policy that after 14 days, Electronic items, couldn't be returned.

I work for a Fortune 500 company as a GM and when a " regular " customer has an issue with a product that he purchased from my store, I take care of them and thank them for their business.

Unfortunately, this is not the case with the Staples company. Rest assured that I will never spend another dollar with this company. There are two other stores across the street, Best Buy and Office Depot, that sell this same product. I will take my business there and hope that their customer service is more concentrated on taking care of their "regular" customers.

Will my complaint be posted? I have not seen it posted on your pages, not this current one nor the one from 2 weeks ago, even though I was told that it would be posted within 48 hours.

Nature of Complaint: I purchased a HP laptop in July 2008 and was encouraged to buy the extended warranty. I did so and when I needed to use it this month, I was told that there is no in-home service and that I would have to send it. I cannot do without the computer for any length of time. I could have purchased the extended warranty from HP and gotten in-home service. I was told by Staples that the work had to be done in a sterile setting. HP and Dell disagree. When I told Staples this, they told me that no one promised in-home service. I then wanted to buy out of the remaining extended warranty and go with HP's and was told that I would have to pay a fee of $25. They would not waive it even though I was really misled at the purchase and encouraged to buy the extension. They said that they would rather lose me as a customer when I noted that I would not buy there anymore.

I posted this complaint before with your organization and I was told that it would be posted. It has been over 2 weeks and still no posting. I purchased an HP laptop in July 2008 from Staples. They sold me an extended warranty. This was a mistake as Staples does not come to the home to fix minor repairs. My wireless card is now defective and Staples told me that I must send the entire computer.

HP would have come to the home had I purchased the extended warranty with them. Furthermore, Staples told me this could not be done in the home. HP and Dell disagree. Furthermore, if I want to get out of the rest of my extended warranty with Staples to purchase a better warranty through HP, I must pay a fee of $25.00. I spoke to the manager and told them I was not informed of the lack of no in home service and they would not waive the cancellation fee. They said that they do not care if I bring my future business elsewhere. I cannot do without my computer for several days to send it to Staples. Staples was a bad experience.

I purchased an HP laptop in July 2008 and purchased a 4-year extended warranty. This was a mistake. The warranty does not include in-home service. If I had known this, I would not have purchased it, and instead, I would have purchased the extended warranty from HP which includes in-home service. I do not want to be without the pc for a week or more as a result of having to send it out.

When I explained this to Staples and their service technology, they said that it could not be repaired in home for a wireless problem. HP and Dell disagreed. I again phoned Staples, and I got the runaround. I could have cancelled the remaining portion of the warranty and obtain it from HP, but I would have to pay a cancellation fee which they refused to waive. When I bought the pc, they were only too much in a hurry to throw the extended warranty on me. I will no longer deal with Staples for my personal needs or my business.

I purchased a Kodak EasyShare M10931S on July 27, 2009 for my daughter's birthday present (August 8, 2009), plus the Staples Protection/Service program; cost was $129.58. We went on vacation August 2009. We followed the instructions on charging the camera; it worked for approximately 10 minutes and shut off. That was only the beginning of almost a year of run around. We tried recharging the camera and again it would work for 10 minutes and shut off. Finally in April 2010, we took the camera back to Staples (because we were told at the time of purchase that if there were any problems we could return and they would give us a new camera, the only reason to spend an extra $19.99, right?)

The manager of our local Staples told us that we would have to call a 1 800 number to trouble shoot the problem. After several hours on the phone, it was decided that we needed to send it back to United Camera in Bensenville, Ill for repair, another $11.00 for insurance and shipping. We received the camera back in time to go on vacation in mid- May 2010. We recharged and went on vacation. Again, problems with the camera, only this time we could not get the lens to retract; after about 5 or 6 minutes of trying to figure out why, the lens finally retracted. Great, the camera was working again. We went to a show only to find out that it happened again. My daughter was so frustrated and upset that we ended up buying another camera on vacation. This time it wasn't a Kodak camera for $149.00 plus tax.

All was right with the world, or so we thought. When we returned home, we called the repair center again; only after we fixed one problem, the camera would not read the SD card and we were issued another email repair code to send back. (I forgot to mention that we had to try 3 different SD cards and purchase a new one). Now, since I had already purchased a new camera on vacation, I was not willing to send it back for repair. They (the repair center) gave us a number for Kodak Customer Relations.

I called the customer relations number for Kodak (located in the Philippines). I spoke with a customer service rep who could only say that they would send me a return shipping label so the camera could go back for repair. That was not a satisfactory answer, I asked to speak to a supervisor; another 10 minutes on hold only to be told the exact same thing. It was not their policy or procedure to refund money to service the camera and maybe send us a new one. I asked to speak with a Manager, who could not be reached at the time and would have to call me back.

Again not good enough. I finally called directory assistance, got a number for Kodak in Rochester NY. When dialed, it said that the operator had given me an incorrect number. When I dialed it, I was again back in the Philippines. I hung up. My next step was Google; I found the name of the Director of Customer Relations in Rochester. She turned the case over to a manager/supervisor.

When he called me back, I reviewed all the problems that we were having and he said that he would have offered a replacement camera but since I had already paid for a new one, he would present the case to the Director of Customer Relations in their morning meeting. That was 7/8/10. I received a voicemail back stating that it was not their policy to refund money especially since the camera was close to it's one year warranty, but they could offer me a frame, printer or other Kodak products. He left a number to call back so that we may come up with a 'credible solution' and further discuss the problem. He also suggested that I should try Staples.

7/9/10 - I left 2 messages at the Kodak number and no call backs as of yet. I am truly dismayed at the lack of customer service, integrity of product and the idea of how much money can we make without standing behind our product attitude of this company. After reading several of the 26 pages of posts regarding Kodak, I will never buy another Kodak product or support anything that Kodak offers. Buyers, beware! I have also sent a BBB complaint and I am gathering documentation to send the New York State Attorney Generals office, Consumer fraud division. All this for a lousy $129.58!

Purchased this Proteva in 2003 at Staples in Sackville, NS. The on switch wasn't working properly. I returned it a few times but they moved from the area so let it go. They kept saying the switch is fine but it only worked sometimes. I just put it away and now as I moved again it's here and I took it to a computer guy here in this town last week and he says the switch is gone and it's over $ 100 to fix. I have no idea if it's worth fixing or not. I don't use it as my husband has a computer but I don't understand why I was told over and over there was nothing wrong with the switch.

Went to Staples for an office supply item. Was approached by cashier who told me they were having am 'FREE PC TUNE UP EVENT' the following Saturday & booked a time for me. My laptop was a bit slow but working fine so I figured as they could freshen it up! Their flier stated: Here's what we'll do: Boost speed & performance. Check for spyware & viruses. Optimize your hard drive. How much harm could that do I thought? WELL...Keep reading....

2 hours later I picked up my computer & was told it had some issues & suggested I use my 'restore disk'. I could save my data to a disk drive. If I knew how to do all that I wouldn't have needed them. I asked 'well is it at least running a little better than when I brought it in?' 'well yes' he said. I took it home, plugged it in & booted it up only to find they had erased my registry, my printer, my Linksey wireless, my internet connection & who knows what else. I could not access the internet even with the ethernet cable. (I have Roadrunner.)

Long story short - They said "nothing we do in our tune up would affect your PC. you must have had a virus that was activated by the tuning up process. Of course if you leave it here we can fix it for you!" I said I brought you a perfectly good, working, albeit a bit slow, computer & you damaged it & now you want me to PAY you to fix it. This must be how they drum up business - offer a FREE event, get non geeks to trust them, render their computer non working, then charge to repair it or sucker them into buying a new one.

What can a consumer do about these practices in addition to reporting them to the BBB? I Got it fixed by an expert who does ONLY computer work for the past 35 years & came highly recommended by several people & I am happy to say it now runs like a new machine. Staples should pay for that as they caused the problem in the 1st place but of course I'd probably have to pay a lawyer too to go after them. I am a retired, physically disabled consumer living on a fixed income who is very angry with a company that treats people with underhanded tactics.

I went into Staples to buy Accounting software from Sage (Peachtree) which they had advertised as free after in store rebate and mail in rebate. I mailed the appropriate documents and other items, after making copies, and they have been "lost" in the mail. I cannot resubmit my request because I no longer have the original UPC code.

On 6/8/10I purchased at Staples a HP Officejet 4500 printer wireless. The salesperson Eddie- insisted I buy the extended warranty,which I did. He never mentioned the refund policy or that I had to keep the box for 14 days in order for Staples be able to return the product. On 6/17 the printer started to malfunction- It displayed an error message. I called HP technical support and after a few troubleshooting strategies they concluded it was a factory defect and they would replace it with a refurbished printer. I refused to accepted a refurbished printer when I paid for a new printer.

I called Staples and they refused to replace the printer because I did not have the box. They told me to call the company I had purchased the warranty from and they would handle. I told them I bought the warranty from them. The guy at the Staple store just blow me off and send to the warranty company. I tried reaching them several times to no avail. At this point I feel someone took me for a ride. They took my money and on top urge me to pay a warranty that at this point I can not even get in touch on the phone with this company.

Isn't it Staples responsible to handle the matter- I paid them for the warranty- they should be able to take accountability for this problem. They sold me a defective product. I'm currently unemployed and purchased the printer to save money. I print and fax about about 10 resumes weekly was going to Staples to use these services. At the suggestion of the Staples salesman I made the sacrifice to purchase the extended warranty because he said it guaranteed the product would be replaced at no cost if it malfunctioned.

The protection plans being sold through Staples are such a waste. I have had two dealings with them that have left me totally unsatisfied with their service. The first was a desktop computer that was purchased. When I brought it in due to accidental damage to the exterior (the front of the CD drawer had been broken off when it fell off the desk) they told me not only was that not covered, but they couldn't fix it and charge me either. They said they only did internal repairs and not external ones. They acutally referred me to another retailer to get a new computer casing done. I did this, but now it voids any warranty on the computer at all.

After the computer purchase, but before the breakage incident, I bought a digital camera, and yes I bought the protection plan too. DO NOT buy a Casio camera. They are horrible. I haven't had the camera a year yet and have never dropped it or done any physical damage to it. It takes the worst pictures indoors. I have no pictures of my son's first middle school band recital. They all look either faded and dark (even with the flash) or they look like they were taken from the widow of a car on the highway (total blur and fuzziness). I call the protection plan and they tell me it is still under manufacturer's warranty. I call Casio and they tell me to reset the settings (which did nothing to help the picture). Then Casio tells me to call the repair center which will be open the next day. I call back Staples because in the flyer on the protection plan they can issue a Staples cash card for replacement. The representative tells me no they can't do that. I have to deal with the manufacturer and if they can't or won't resolve the matter I have to get it in writing from them before they will do anything. Even if this takes past the time of the warranty running out. I explained that this is not the first time I have been unsatisfied with the service of Staple's protection plans. I even told them how when I purchased a product at Best Buy that became damaged, they replaced it right there in their store with no hassles. They said they aren't Best Buy and they do things differently.

This is twice that I have made a major purchase from Staples and bought the protection plan. And twice I have been robbed not only of my money on the product, but on the stupid replacement plan that seems like a necessity with electronics these days. Now I doubt I would even buy so much as a pencil from them, let alone ANY electronic device.

I went to this store Thurs.June 3,2010 because I was having problem getting on the internet,I have one buisness Dell laptop,One Acer Laptop and a Hp net book for traveling none would let me access the internet..I was told by one of the stores coputer people I needed another router, so I bought one and was talked into having them do the setup...So I said yes...I took the unit home and it would not work either So now I am out the cost of the router$54.99 plus $40.00 setting up fee and I bought for $9.98 a warranty plan and I am no further ahead than I was when I first went into the store...

So I go back with the Acer laptop to find out why I still was not getting onto the internet...I was told that the router was fine and there was a problem with the laptop and I needed a new windows installed and was talked into putting a Norton Virus program in it ...so I paid another $295.00 for them to put these programs into my computer...I brought the router home again..and still could not get on the internet..

Today Sat. June 5,2010 I took the router ...My HP Net book computer in ..telling them the router still was not working. This was about 12:30 pm and was told by Cory he was just about done with my Acer computer and H e would Call me in an hr.or hr. and half....I went to the store at 5:30 pm, at this time I still had not recieved a call..When I asked what the status was on these items and was told they were not done...And the tech. that was working on it " Cory " had gone home....I have my doubts whether My Acer Computer really did need all this work done....I am a very unhappy customer...

Rebate tracking # invalid. Went to store to resolve. Asst. mgr said I should call him to check on. He took all personal info & phone #. Said I should call him. I said he needs to service me by calling me. And told him he has a job because of me, the customer. He needs to call me. He said "I hope I remember to call you," very snotty. I took the time & effort to go back and check on erroneous trk # rebate. Real customer service. Attitude of guy..I would not hire him.co

Our school recently purchased a BALT Presentation Cart advertised on page 619 of the Staples 2010 Buying Guide. The item description included an "electrical assembly includes four UL/CSA-approved outlets, 25'foot cord and cord winder". The same presentation cart was also offered by a competitor at a lower price. Being a loyal customer of Staples, we decided to order the cart from them. Upon receipt of the cart, there was no electrical assembly found. When I spoke with Customer Service today, they informed me this particular item is not included with the cart. However, the catalog explicitly states that it is.

Staples will not 1) reimburse us the cost of this part, 2) will not order the part from the manufacturer 3) offer any type of merchandise credit 4) or compensate us in any way for the missing part. The only option they gave us was to return the cart and they will refund the money. Well, the cart has already been assembled and the packing materials have already been discarded. We feel that Staples should at least compensate us in some way for their error made in their catalog or there should be some type of wording n the catalog that states "items included may not be the items you receive"!!!

I suppose you can dismiss my story as simply that of an old man who is out of touch with the modern way of doing business. I remember a time when it was prized to have a personal connection to the business entities in my community. When I could walk into a store and be greeted with a hello (sometimes by name), where my patronage was valued and where a problem or complaint was dealt with person to person and not dispatched by reference to company policy.

I have been a regular customer of Staples in Ithaca for many years. Last year, I spent over $680 in this store. In the past, when the kids were in school and I was heading JJTA, I'm certain my annual purchases came to well over $1000 per year. A while ago, I purchased a 70/20 ( B/W- Color combination) printer ink packet for my Lexmark printer. I opened the package and when removing the black cartridge from my printer, I broke the belt on the printer. I decided to use the HP printer I have so tried to return the Lexmark packet. I was told by the store manager, I needed the original receipt and that there was a 14 day limit on returns. I checked with Staples complaint on the web and found out there was no time limit on returns. I was able to obtain a copy of the original receipt. I then found out that they would not accept a return unless the package had not been opened. I have given up and will not be purchasing from Staples again.

I refused to do any more business with Staples until the extremely offensive TV ads featuring a screaming idiot are stopped. Yesterday, I drove 10 miles to buy $188.00 worth of ink for my HP printer rather than buy locally from Staples. I showed Lodi, store manager, the receipt, but he said he was not going to forward my complaint. I also returned some totally useless adhesive product that is supposed to anchor vases, etc. to prevent breakage from falling, especially during earthquake tremors. It is rubber, not pliable sticky adhesive! I didn't ask for a refund and just told the manager where he could shove it.

I purchased a computer, a "Dell Inspiron 1525" 2 years ago. The Staples Warranty was supposed to start 1 year after the manufacturing warranty expired. The store has been uncooperative stating they sent a card for me to renew the warranty. This is among many of the other problems I have been having with Staples in general. I did however, speak to a manager named Nicole and she was cooperative so far. Service contract expired and the computer is not rebooting even with the software that came with the computer. The Contract Number is C118689133. The Model is a Dell Inspiron 1525.

On 02/18/2010 I purchased a Compaq computer and was offered a Norton security CD at a cost of $49.99 with an instant rebate of $40. When I went to cash out I was told that the cash register was not setup to give an instant rebate but I will be given an easy rebate and the instructions were on the receipt. The rebate claim had to be sent within 30 days after purchase date but between 02/14/2010 and 02/20/2010. The purchase date to the expiration was 2 days, which I didn't have enough time to send a claim form. Rebate was in the form of a visa prepaid card. Rebate was from the manufacturer Symantec.

On March 28, 2010, my husband and I went to Staples to buy a cartridge for our Canon printer. The cartridge was not available at the store, so it had to be ordered. We also purchased another cartridge for our fax machine, refillable ink for our cartridges and a candy bar. My husband paid cash at the cashier for all the items. The cashier gave us a receipt showing that we paid $50.22 for items purchased minus the ordered cartridge, which was $26.49 + 1.85 tax. For that item, she gave us a store form showing that we had ordered the item.

When we went to pick up on 4/5/10, Shari, a store employee, informed me that the cartridge had not been paid for. By this time, I had been 2 times to the store to pick up the cartridge. We told her we had paid for it and we produced an email form that Staples had sent to us after the purchase and in it was written under "Method of Payment: Paid in Store".

She said we needed to have a store receipt, but we had not received one except for the form that we had produced from the store that said Paid in Store, but still she told us that we had not paid for it because we didn't have a store receipt to show that we had paid, but in fact we had paid for it. She said she would review the tape. I informed her that I would like to see the tape also as I observed that the cameras didn't seem to be active. I was embarrassed and humiliated by her accusations knowing we had paid the store.

I bought a laptop for $599.98 at www.staples.com. I authorized my payment and clicked submit for the price ($599.98) as shown below. Next day, I get a payment bill of $645.43 with taxes $45.45. Typically, every company calculates and show the full amount before taking the payment. But Staples, having this cheating process or hidden charges that come after the transaction is completed. I feel like this is not right and I would like to report to authorities so no other Individual gets into these fishy tricks.

I was told to bring my computer in to be repaired on Friday. I was also told to bring it in, the night before, to ensure it would be fixed by Friday, because the tech comes in at 8:00 AM. I brought my computer in at 5:25 PM on Thursday. I came back on Friday to pick it up, and nothing was done to it. Not even the free tune up that is posted in Staples' window (store number 1177). A whole day's work was wasted, and nothing was done.

I went into a Staples store in Lake Park, Florida thinking the tech people were qualified to entrust all of my information on my laptop. Although it was not put on the order form, I was assured verbally that all of my documents, financial, programs, music, etc. would be safely backed up. Guess what? It did not happen. The manager was sympathetic but did not offer any real apology or credit. The bottom line, this was totally irresponsible and costly. I am sick. I would never recommend their services to anyone. They were unqualified in my opinion and lacked good business communications. I will never shop there again.

The Ink Drop program at Staples is a good idea. But their service is terrible. Sometimes the shipment delays were 4 weeks. And they charge an excessively premium price for the cartridges, purportedly to cover free shipping. There was a generic (phony) ink cartridge sent out to me. It did not work and was obviously a fraud. That alone is enough to cancel the service. So, after waiting weeks to receive replacement ink cartridges, I removed my Ink Drop subscription. And I called a service rep to get a cancellation confirmation number. Several days after that, the long overdue ink cartridges were suddenly sent out and my credit card (which I thought I had removed when I cancelled the ink drop subscription) was charged full bore. Avoid Staples and avoid "like the plague" their Ink Drop program. It is bad news.

I just had my 2nd Staples paper shredder quit on me. This one is model SPL826X. Both had very minimal use and both exhibited no power after they had been unplugged for a brief period (unplugging seems to trigger the failure). The first one was replaced but they are doing nothing about this last one except letting me send it in and pay for a repair. I am getting tired of having to replace these things.

On 7-13-08, I purchased a Dell laptop ($949.98) plus a 4-year extended warranty ($359.99). I dropped it off for service on 1-19-10, and have not seen it since. Phone calls and visits to the store have been useless. I check with 3 local repair centers and all they said was this is a 2-hour repair job. The whole situation is not right and I don't know where to turn.

I am so disappointed with Staples. I will never buy another thing from them again. It took them three times to ring out my order then they were to install all the programs, come out and set everything up. I purchased $3000 worth of computers on Jan 28 and still cannot print after after visits from their techs. They sold me a printer that was not ready for Windows 7, were unsure how to install a patch to correct this. Easy Tech is not easy.

You call, they send you to the insurance company that holds the warranty (repeat everything 12x), then they send an email to another company that sets your appointment after a 24-48 hour wait, then that company arranges for a tech who is a subcontractor and can come from anywhere to come out. Each time they came out and supposedly fixed the problem, I had to get on the phone and they ask, "Is it fixed?" Shouldn't they know that? Is that not why I paid them? Do they not do this for a living? After a lot of calls and irritation, I still have no satisfaction. Please go elsewhere and save yourself the aggravation. I have been out of work due to illness and my son was ill. I needed the computer and printer during this time. This company has done nothing to resolve this issue and their protocol is horrible.

I purchased an Olympus digital camera in December 2009. It was delivered to me on 12/30/09. It was a gift to my wife; she discovered six weeks later that the camera did not work (unable to focus). I called Staples on 2/12/09 to return it, and was told that "technology items can only be returned within 14 days." Staples refused to initiate a return. I lost $110 for a new camera which does not work.

I bought a Norton 2010 virus protection from Staples for $50 with a $40 rebate. After 9 weeks I get a pre-paid card form Norton. The card is printed "debit" on it. The instructions use the word "debit" twice. Also printed are the words "this is not a credit card." "Debit" does not work. No PIN number, etc. I finally found out it must be used as a "credit". After two times of trying to use it as a "debit", $13 was subtracted from the total and I cannot get it back. This is the most idiotic scheme by a "trusted" outfit that I have ever encountered. I don't want to deal with either of them ever again. I just want others to know.

After surfing Norton's website, it appears that Norton is getting wealthy with phony schemes. This is the second time I have had this kind of dealings with Norton. Never again. After several days of searching, I cannot even find an address to send the card with a complaint either to Norton (Symantec) or to MetaBank (the issuer) to complain.

I purchased a laptop from them in May of 2007 and the extended warranty for three years. It was never registered by Staples. I was told it would be and now that they can't even find a record of the purchase, the CD player has stopped working, I am being given the runaround by Staples.

When I got it back, the battery wasn't holding power and the laptop wasn't working right. I took it back to them.

They then told me that nothing was wrong with it. I took it back home. It wasn't working right the whole time, I had it back home. I took it back down. They told me to leave it overnight. After waiting a day, I was informed that it was damaged in someway. They didn't know what was damaged. They told me it would be $100 to get Windows reinstalled in it. I was under warranty, so then it was free.

I waited four days for them to install it. I had a friend go pick it up as I was sick. One of the worker's were very rude to him. They didn't install the program. They need to use the disk it came with. I didn't have it and they then told me that they could try something that would cost me $40. I was told it might not work. I worked with the laptop for a while. More issues kept popping up.

I filed a complaint with BBB. It took a month for Staples to get hold of me. After talking to the manager, they agreed to give me a new laptop. They told me that the laptops that were in the price range of the old one were opened only to put Windows 7 on them. The new laptop is cheaper than the old one and a brand I never heard of. I know my computers too. I got this computer home and found that I can't type well on this keyboard. Words are misplaced or erased. It takes me forever to type something.

I wanted to make sure this laptop had a webcam on it. I am planning to use it for family use. I used this with Yahoo and I found out that the webcam was put in wrong. It is upside down. I feel that I was given a lemon for a lemon. All I want is a working laptop. I paid for two warranties for $149.99. and two not working right laptops.

On 12-17-09, I ordered the Windows 7 Home Premium Family pack from Staples online for $162.36. The estimated delivery date was before Christmas, which was perfect since it was planned as a Christmas gift. When I checked-out and completed the order, the estimated delivery date was after Christmas.

On 12-18-09, I called Customer Service (800-782-7537) and spoke with Liz who said she would send a message to the warehouse to try to stop the shipment. Of course, my credit card was already charged and the item was shipped. Liz told me to refuse the package from UPS and then call Staples and they would credit my account. I tracked the package and it was intercepted by Staples and told to return to the shipping warehouse. I never received the package.

On 12-28-09, I called Customer Service again and spoke with Beth who said the package was back in the warehouse and waiting to be processed for a credit to my account. Beth said I should see the credit in a few days. On 1-2-10, I still had not received a credit on my account and so I called Customer Service again and spoke with Arthur who said the item was on the way back to the warehouse and he will issue the credit for me from his system and that I should see it by Wednesday (1-6-10) or Thursday (1-7-10).

On 1-7-10, I still hadn't received my credit adjustment and I called Customer Service and spoke with Dawn who told me that the credit was issued on 1-6-10 and that I should see it in a few days. I tracked the item online by UPS and discovered it was returned and delivered to the warehouse on 1-5-10 at 10:55 a.m. and signed for by Ochoa.

It is 3 weeks from the date that I canceled the order, that I never received, and I still do not have an adjustment to my credit card account for the amount of $162.36. From the timeline above, it is obvious that Beth lied to me about the item being in the warehouse and Staples lied, in general, about the item availability and shipping estimate. Here I am without my credit adjustment for 3 weeks and I never received the item in the first place.

I feel I was cheated out of $8.60 for how long if they ever send my rebate. It was deceptive and made me look foolish at the checkout stand when I told them I didn't understand what an easy rebate was. They treat people like ***.

I was looking at a product on their online store which was listed at $74.99 (the item is a PNY 1GB PC3200 DDR memory for a desktop computer). I felt this price was very expensive, so I decided to call the store to see if they would price match. I spoke to a very nice young woman, who at the time did not reveal her name. She assured me 100% that their store would price match to any place that I could find the exact same product, down to the model number. So, I went on www.newegg.com and found the exact same product for $31.99. I printed out their listing from both staples and newegg and proceeded to walk in the freezing cold to their store.

Entering the store, I walked up to customer assistance and explained my situation. He said their policy is to only match from other retail stores, not .coms. I explained what I was told and he said to speak to the manager. I then walked up to the general manager of the store who at the time was not wearing his name badge. I explained the situation and he was very sorry but could not offer me any help whatsoever, his exact words. I said I wanted to file a formal complaint against the woman who answered the phone. After explaining to him that I did not have her name, he insisted to me that he had 4 girls working the phones. So when I informed him I wanted to speak with each one, he asked me to leave the store. I obliged and left.

I purchase goods often at staples for my business I had visited Staples 3 times one week and the company check was denied the third time. I spoke with bertegy and they could (or would) not give an answer for the denial. All I was told was that the check had computerized fraud patterns. But they were very rude and could not tell me why it was denied.I think this is very crappy business and deserve an explanation as well as every one else that has experienced this treatment.

I made a purchase from Staples. The purchase was eligible for a $20 rebate if I spent $50, but had to be processed on line or mailed in. I processed it online at the Staples Easy Rebate Center on 10/3/09. The site states that it will take 4-6 weeks to process the rebate. After about 6 weeks I contacted the rebate center and they said it wasn't processed until 10/18/09 on their end so it would be another 2 weeks. Their site says nothing about 4-6 weeks from their process date, but I accept that because I have no choice.

It is now almost 10 weeks and still no rebate. I check on line and the rebate still shows as in process. I finally call them and they state the rebate won't go out until 1/9/2010 - 12 weeks after the submission date and double the longest time it is suppose to take. I asked to speak to a manager. The manager agrees to "expedite" the rebate and it will take up to 15 days to get to me.

When/if I get it I'm sure there will be more stings attached. I would suggest everyone avoid shopping at Staples for anything with a rebate attached to it. Still missing rebate.

Purchased a new HP laptop at Staples on 11/10/09. On 12/7/09 at the ripe old age of 27 days, the screen develops a flicker. I attached to an LCD projector and the projector image is fine even while the screen continues to flicker unbelievably.

I take it back to Staples and am told that because it is more than 14 days old and I didn't pay fo their extorted warranty, they won't do anythiong but fix it for a fee! ($599.00) When I point out the clear "1 year warranty" advertised on their website, they say that is the manufacturer's warranty, so it's my problem to sort out with the manufacturer.

When I call the manufacturer, I am told that they were unaware of that practice with that retailer and at 29 days the retailer could have used the manufacturer's warranty to replace the unit.

So, 29 days after spending nearly $1,000.00 on a new computer, I have to wait for HP to send me a box that I can then take to Fed Ex and then wait for HP to replace the computer. Prognosios 9 to 12 days withouththe computer I paid for.

Don't buy Computer's at Staples!

My caller ID showed 1 call on 12/3 from Ca...maybe Staples, who knows. Every other call logged had ID. No numerous calls, if any. No message, no email, which they had because they had emailed the receipt. Nothing more than so sorry nothing we can do, we tried. I have no evidence of any effort on their behalf and my card had no issue.

This is the second time around for me getting [cheated] by Staples. I hesitated to even buy another laptop from them but thought let the past go. Well here I am again with nothing but excuses. I really just want to spread the word of what seems to be Staples commitment to NO customer service with a healthy side of what seems to be lying about what happened. The gift I had planned for my Wife. Hopefully I can find something close in price before Christmas. The only harm done was to my faith in being treated fairly.

Now I only go in if I am in town already and need something they specifically handle. I do most of my shopping now at Costco, which is much more dependable.

There is no good reason for a good quality transformer to [go] out. [Their] company offers a 'one-year' warranty but our state (Maine) requires a FOUR year warranty. So, we would like to know how we get this replaced under our state's warranty.

I was looking for a Laptop with an offer that was avaliable at Staples. I went to buy one and got to know they dont accept the Bank Of America's Traveller Cheque. They asked to come next day and my product was kept safe with my name labelled on it.

Next day when I reached there, the product was sold even after it was labelled under my name. So, I asked them for solution.

Its been 2 days and there is no information about my product. i called up the store and my calls are getting transfer from one desk to other, even the Manager is not avaliable on the call and the call is put on hold for 10 mins.

I heard a lot about good customer service in USA, and cos of one incident I had very bad feedback.

I dont know if I am sending my request to the right place, but people to know that Staples is the worst place to shop for.

Looking for a help.

A year later, July 2, 2009, an accident caused the screen, external monitor, and DVD to fail. I called Staples, who forwarded my call to Black Raven Technologies, their contracted repair service in Massachusetts. They told me they would send a prepaid UPS box and shipping instructions. It arrived shortly, and I shipped the computer. It returned within three weeks. The screen was replaced, but the external monitor jack and DVD player still didn't work.

Since I needed the computer for my work (I'm 63, my wife teaches full time to support us, and I can provided limited supplemental income at home with consulting work--using the internet). I was completing a business plan when the computer fell off the table by my chair. Once again the screen was damaged and would have to be replaced. Since the repair hadn't been completed on the previous work order, I couldn't back up my business plan in progress as well as several dozen other notes and photos. I noted this on the work/shipping order.

I sent it in Oct 2, 2009. After two weeks, I assumed it would be ready to be shipped back, but since I had to be at another address for a couple of weeks, called Black Raven Tech to let them know to send it to the new address.

I was told that was impossible..that the computer was already sent off and sold for "salvage". I told them I had never given permission for this. They then told me I could get another computer of equal value from Tiger Direct Discount for $579..or they would write a check for that amount to settle the issue.

I asked how I could talk to someone further up the 'chain". They referred me to a Staples "tech center". I got the same answer.

I told the man I didn't want the money or the computer..that it was a Vista Operating System..and not satisfactory. They also said the 4 year warranty would not be given for the replacement..even though they didn't even repair the damages covered under the warranty.

1. The work order--(Sales Rep: Krystal from Blue Raven
Technology, Wilmington MA, 01887. did not send the computer to their address, but rather to ASSURANT SOLUTIONS of Atlanta, GA.

2. Instead of the normal Send To: beside the little box with Assurant's address..it said SOLD TO. This implied to me that--without my permission--or awareness, when I sent in the computer, I gave up ownership..thus allowing Assurant (actually a large international insurance firm, that also has a computer repair division),to sell my computer to the company ANEW Solutions, STE 160 5325 FAA Blvd, Irving, TX 7501, a salvage and refurbishing firm in Texas..who would then sell to Tiger Direct Discounters. This firm would then provide me with a 'refurbished' replacement at a fraction of my computer's original value.

After six weeks and numerous calls to Staples (the President's Line--a higher priority complaint line--where I was logged in to Donna)..I faxed her a chronological account of the complaint as well as copies of the work order with the SOLD TO on the preprinted form.

My original question, "what gave Blue Raven, an agent of Staples, the right to steal my computer, then sell it to Assurant, who then sold it as salvage to ANEW Solutions, in Tex..who then resold it to a company like Tiger Direct Discounters.

I'm sure that if my computer was stolen and resold that perhaps thousands of other unwitting Staples Warranty holders have simply 'rolled over'..and accepted the terms of this 'scam'.

I hope you'll call me..I want this investigated and exposed.

From October 21 to 24 2009 Staples started a sale to trade in any laptops that have original windows xp or vista and the consumer gets $75 dollars back if they trade in their laptop for a new laptop with the new windows 7. Two computers I had interest, first one on sale the Acer net book (did not have windows 7 but manager willing to sell) $299, not in stock; second toshiba satellite net book $399, not in stock.; only one pink net book was available (which they never showed me). Staples informed that another truck was going to come in during the week and that more computers were going to be available.

Friday Oct 23, 2009, I showed up to Staples and I requested them to show me all the computers on sale and on stock, Staples once again informed me that none of the laptops on sale or netbook were available that all were sold out. Sale ended Sat Oct 24, 2009.

Today Sunday Oct 25, 2009, Staples announced another sale $75 to trade in old computer with windows xp or vista, for a new one that has windows 7. One of the laptops for sale was Acer, for $349 plus tax, which I had interest. I went to Staples again, and they claim that all computers were sold again, that none were in stock. I asked them to provide me with a copy of all the sales of the day and to prove to me that all computers were sold.

Staples did not provide the information and they mentioned that they had small quantities. They offered to order online for me at their store, but all Staples representatives dissappeared and none were willing to help and assist me with the purchase. Instead all their Staples representatives started assisting other customers. I told one of the staples rep, Im taking my business somewhere else, and he said ok. I told the manager on shift, Im leaving and he mentioned that he could help me while he was assisting some people that arrived at the store after me. I said, that he cant help me.

I went to the other staples near by in the Brooklyn area. When I requested the to show me the Acer on sale for $349 and the toshiba net book for $399, Staples did no have any on stock. I spoke with the manager of the store and he allegedly informed that all 16 computers were sold today, the first day of the sale. I lost the chance to get $75 for my old laptop and to buy an Acer computer on sale for $349.99.

I am a avid customer of Staples. I use your copy center weekly and spend on average between $ 50.00 to $ 75.00. I work with fundraisers so I am always making fliers, printing photos, enlarging items. Actually myself and others I work with are constant customers. As I said we are there weekly. I never have an issue with the staff of your copy center. However there is a manager there (Mike) who is very unprofessional and seems very annoyed when you ask for help. I dropped off an 8x10 flier to be blown up to 11x17. When I returned I was told the printer couldnt enlarge it..if I wanted to I could try on the copy machine myself. So i did. Only problem is when you go to enlarge the picture..to fit the paper you don't know what percentage to use..When i asked for assistance I was told to just "guess". Only issue is everytime I had to "guess" it charged me another $1.75.

When I approached the counter again Mike the manager was very rude and told me that I had no other choice if I wanted my enlargements. I responded that how can that be right?? To keep charging me when I don't know how to use the machine. He nastily told an associate to give me credit for two copies and that's it..That I should just deal with it. When I approached the counter again to ask for help. He didn't answer me. He was so focused on fooling around behind the counter he couldn't be bothered to answer and when he did he said"you again". I was appalled at the treatment. Not only did I have to deal with his unprofessionalism I wasted over $20.00 enlarging prints I couldn't use since I recieved no assistance. I will never go to your store again, as will my colleagues not go. Who does this man think he is. It is disgusting. If he wants to socialize he should stay home. Then he wouldn't resolve my issue. Very bad manners.

I bought Toshiba laptop spring 2007 at same time I purchased extended warranty which was 427.00. I was told during purchase the warranty covered everything. Computer hard drive crashed 09/18/09, they took computer and was able to save data onto disk (which I havent been able to view yet-no computer)I have been told a different story every time I speak with different person. After much whining on my part I was given a loaner acer which has no disk drive. I could then read emails.

After three weeks i became very anxious I was behind on my studies of Mandrian Chinese by Rosetta Stone, was down loaded on Toshiba. They downloaded about 1/2 of the first level of the language study on the loaner of the first level. I was told they downloaded two levels. They did not understand the totality of the Rosetta Stone program. Anyway I was told all they were waiting on now was the part from Toshiba and the computer laptop could be fixed in 10 minutes. It is now October 18th. I am assisting my Chinese Fiance' with her and her son's marriage visa and there has been a lot of administrative issues to deal with. They loaner is insufficient as I cannot use the 4:1 I also purchased from Staples. I just want my Toshiba up and running again.

Why am I pushed asside and given the run around instead of a straight answer? If I purchased this extensive warranty why cant I just have a new one off the self? This is the worst time in my ownership of this purchase to be without it.

It seems to me staples is in the bait ans switch business. the last 3 week i been trying to buy a laptop, each week i saw one on sale sale, at Staples.com the first 2 weeks i went to the store 2 times and both times the computer they had on sale sale they said they did not have it in stock, but they had another one similar to the one i was looking for, but it was more money,

i work at nigh i get home about 12:30AM when i got home October 2, 2009 i check on my computer at staples.com but there was nothing on sale,when i woke up, about 7:30AM i checked on staples.com. they had 2 laptops on sale, Item# 773898 for $299.00 and item # 773896 for $399.00. when i saw this i tried to buy either one of them and both where sold out, they have a link that you could check for store availability, but no store within 100 mile had any, actualy no stores in naboring states had one,

when i checked it was 7:30AM how could they sell out if Most staples stores dont open untill 8:30AM or 9:00AM, so i called customer service, and i told them the whole story and they said there was nothing they could do, they have this to me 3 weeks in a row they first 2 times I went to 4 stores in the area and all said the same thing. were out of stock but whe have a similar one, but more money. i would like staples to honor there sales, not try to bring people in there stores, to sell them a different item for more moeny.

For my needs on school assignments, I and mother went to Staples in order to buy a calculator, notes, etc. We bought some notes, which had been said to be 0.99$ for each, calculator, and some other stuffs. We paid for them and came out of the store. But when we checked the receipt, we recognized that the counter made a mistake on our price; he calculated notes as 2.99$ for each, not 0.99$. So, we came back to the store and the counter said he would check our receipt after about 2-3 minutes. Before that, however, a man, who called himself as a manager of Staples in Torrance, came to us and made us be on the waiting line. Because we did not have any fault about the mistakenly miscalculated receipt and were heard to wait only for 2-3 minutes, we told him about our situation: the mistake of counter. However, he had never tried to listen us and just forcefully made us be on the line. And, when we tried to explain one more about that, he made a rude sentence about the fact that we are foreigners; he made fun of our english speaking. Even though we, being mentally damaged about his insulting, refunded all items that we had bought, I strongly want to make complaints about the manager's way of treating his customers.

NOT TRUE TRY to get them. Why didn't they inform me on this policy change. they lied to me.There tel. numbers donot work. DISCUSTED WITH STAPLES/..

Staples.com is a very unreliable website when it comes to in-stock or out-of-stock products. I went online to their website yesterday and found this hp laptop that I really liked and I checked their in-store availability because they were out of stock on the website. I remember seeing that the product was still available at some of the locations around me, so I went to one of the stores to buy it.

After I got to the store, I spoke with an employee there and asked for the product. He looked up the product in their system and told me that this store is actually low on stock. That employee then went to check if they have the laptop in the back and returned to me with a no. He also suggested that I try a different location that was nearby (about a 25 minute drive from where I was).

But before I drove there, I decided to call to make sure they have something there, which was a very wise choice because as expected, they were out of stock too. Apparently I double checked this time online and saw the check store availability list and both stores were still listed as they were in stock for the laptop. Fortunately I didn't give up that easily, so I continued refreshing the webpage that I was on for another couple of times.

After refreshing the page, I noticed that the staples website was updated and I could actually place an order online. This time I placed an order and was a little confused as to why the delivery date changed from 1 day to 4 business days in between the time I added the item to my shopping cart and the time I was about checked out. But that was not a big deal for me so I placed the order as it is.

The problem came when I was called by a customer representative today. I did not know my order was put on hold from yesterday until I made a second order today for another item. The representative told me that my order for today did not go through because the phone number I gave them on my card was my personal contact number not the primary cardholder's number. I wasn't aware that the number I provided was a different number but I was able to give them the correct number with in seconds to fix it and allow them to put through the orders.

Now the second problem came. I asked them if my order from today was put on hold, how did the order from yesterday go through? The lady looked at all my orders and answered me that the order from yesterday was actually on hold as well. She then said the laptop I wanted is no longer in stock so my order from yesterday for that laptop cannot be fulfilled. How great is that? To find how all my time spent trying to buy this laptop has gone to waste? It wasn't a great feeling for me and I probably would never have found out that my laptop order wasn't put through had I not asked about it.

Other than that, in between the times before I was called up by a representative from staples (between the time that I placed my order yesterday to getting the call today), I had a hard time getting my tax exempt to work. I tried contacting their online customer service to make sure that I'm using the right account number for my orders. The online representative was very friendly and gave me the correct member number I had a tax exempt for.

However, after submitting my first order, I received an email in a few minutes stating that I entered the wrong account and provided me with the correct account number. The email also mentioned that I should change the number I used previously for my order to the number listed in that email. So that's exactly what I did. And as I made the changes in my account, I also took some time to track my order. What I didn't understand from the order is that all the tax exempted came back on the total amount charged.

I couldn't figure out what I taxed so I contacted the online rep again. This time she checked and told me that the tax exempt number I used previously was correct, but order was somehow changed to another account. She told me that she'll send a message to the tax dept right away and told me for future purchases, I should use the number she provided.

So I used that number again for my second order. This time the same thing happened again. The tax was exempt when I placed the order but when I tracked it, they came back again. I contacted the online rep and this other rep tells me to call the tax dept. I found out that my staples tax exempt account expired, which they say it always happens from period to period due to security purposes, and that I need to resubmit the certificates.

After this experience, I can only say that I'm very disappointed about the unreliability of the quantities listed as in-stock on the website and even in the stores. I'm also extremely unhappy that after spending all this time, I still don't have a laptop and that customer support is very inefficient. They could've called me earlier and I would've supplied them with the correct number and they could've also told me that staples has a tax exempt expiration policy where I have to resubmit the forms. Then I could spend less time trying to figure out what the problem was and less time editing my profile's account/member number.

I probably will never place another order online with staples ever again with this kind of bad experience and service.

When speaking with the General Manager, Robert, I was told that I should have made sure I spoke to the same associate and make sure that they check their system for the accurate rates. It in not the responsiblity of the customer to make sure they have the correct price. I have been in retail long nough to know that when a customer makes an inquiry, it is the company's responsibility to insure that they are given the correct information. (again, there were THREE different quotes)

I was surprised with the manager's reaction. He acted as if I was at fault and had a condesending tone. As a result, the numerous projects I have, will not be done by Staples.

Staples is the most customer UN-friendly companies I ever had to do business with. Just recently, I had business cards to print. What usually should take a day the most anymore took about 5-6 days because at Staples they don't communicate, neither among themselves nor to the customer.

Today, I had to make some copies, couldn't pay cash. They expect when you walk in there that you have all the time of the world to fit in their complicated setups. I want to make 20 copies and pay cash. Where is the problem? I ended up handing the employee 2 dollars and said this is what I owe you, take it and figure it out yourself while I'm on my way. Have you also ever noticed that nobody works their for a long time. Always different people in there.

We all went in together and bought a Gateway laptop for my son's birthday. We bought the 3 year Staples warranty b/c the manager told us that we could trade the laptop in for a replacement if anything went wrong.

A month later the operating system failed and Gateway had it for another 12 days.

A month after that the plug receiver (for the charger) broke off inside the computer. Off to Gateway again, for another 14 day round trip.

We took it to Staples and demanded that they replace it with a different laptop. I even offered to spend MORE money to buy a more expensive laptop, and to call the warranty a wash. The promised they would try to do something.

I called him again on Tuesday. He claimed to have never spoken to me on Sunday and had no idea what I was talking about. I explained everything again. He promised to call me back Wednesday after doing everything in his power to get it resolved.

I have a Staples warranty, and they want ME to ship it back to Gateway? The guy doesn't even have the decency to call himself, or to try and do something to help?

This is the worst computer I've ever had, and it's only second to the worst store I've ever experienced. Staples has lost a lot more business by their behavior than they would have lost in money by replacing this laptop. I'll never shop there again and will encourage others to do the same. My entire family and many close friends are boycotting the company from now on.

After taking my desktop in for service - a new hard drive as installed and data back-up was supposed to be performed. I had to take the unit back a few days later as most of files on the back-up disk that was provided were empty or un-openable. I was also recieving an error message that the version of windows on the drive was invalid. After a few more days I was assured that there were no more problems and I picked the unit up. Then after spending days rebuilding files and reloading software that had been wiped out - error messages began appearing again indicating that I was using a version of XP that was reported stolen.

Thanks but no thanks - and there is no chance of my using or refering Staples for future techincal support. And I will likely use SAM's for my office supplies at my business from now on.

I would advise you get out of the computer repair business unless you have trained tech's dedicated to that business - not store clerks with power-point reference manuals. (my favorite line from your "tech" regarding loading the wrong product key -"we wouldn't ever check for something like that" - priceless)

He does not want to sell laptop to because am not buying their warranty and very rude talk down on me bcos am black

on 03/07/2008 we purchased a Brother MFC-944CN Color Laser printer from Staples for $699.98 + a 2 year warranty for $54.99. The salesperson was great. He suggested we also purchase the warranty because with it we would have the option to have our product serviced once a year under the warranty. In May 2009 our machine started producing copies with black dust on the finished copy. Printing out contracts and anything in color looked terrible. We went back to the Staples store and meet with the same salesperson who sold us the machine a year earlier, he suggested we purchase a new toner cartridge and that should solve our problem. $200.00 (Toner Cartridge) later, we still have the same problem.

The salesperson then suggested we contact Assurance - which is Staples insurance company that we purchased the Warranty from. We contacted them to have a service technician come out and fix our problem. We were told by Assurance that we would be contacted within a few days for an appoinment. About four or fivr days later we received a large 55 lbs. box on our door step. It was a refurbished printer, with a sign on the box which read: "Return within 3 days to prevent additional charges". We swapped out our core machine with the refurbished core machine provided to us by Assurance.

When I set up the refurbished machine I realized the copy count was over 5,800. That's (5) times the usage of the machine we had just returned. The first few copies of papers printed were fine, but then we noticed the same original problem! We called Assurance, to complain about the same problem and we found out that they had made a major mistake. The agent Byron, told me that we should have never been sent a refurbished machine. They had made a mistake!! But since a new machine was provided, now I had to call a company called: Cybertest. This was the company who apparently was responsible for sending out the refurbished machine.

After getting in touch with Cybertest on 06/19/2009. I was told that the only thing they could do, would be to send out another refurbished machine. I explained to the agent from Cybertest that it didn't matter how many refurbished machines he sent. The problem was that we needed the machine serviced. Cybertest said that they do NOT service machines they only replace them.

So, I called Assurance back to see since they originally messed up how where they going to make it right? Well, they didn't. I was told by two different agents from Assurance on two seperate calls that they could do nothing about this despite the fact they made the error in the first place. At this point I was fumming!! I went to the staples store and spoke withe the Manager on duty - William. Who was very appologetic, but offered no assistance. Apparently his general manager Kevin was in Orlando having meeting with the Assurance people while I was in the store triing to get this resolved. I requested that he call him and have him get an Assurance rep on the phone to try and get this resolved and I was told he couldn't do that.

So, here I am - filling a complaint. This is my first bad experience with Staples, but they do not stand behind what they sell nor do they have personnel in place to effectively handle these problems. So, today I reguested that William refund me the amount of the printer and the warranty that we payed for and he said he would have to wait for his general manager to get back into town before anything, if anything could be done. He was told that on a store level there was nothing Staples could do. HELP!

I purchased three different items , all with rebates. I receceived my rebate printouts before I left the store and also my receipt. I submitted all three on the same day anfter recei nd it was the only one that I thought there was an issue with because I received a postcard saying that I was missing What I believe to be a upc seal from the packaging { very unclear both at the submitting time and again after recieving the post card? The other two,I assummed, were fine, becase I never heard anything mor about them, even after inquiring on line twice?

I only have recieved a check for the multi purpose paper for 6.29 which was the smallest amount of all three. I was expecting a total of more then 16.00 What happened to my other two rebates? sony cd-rs and Staples photo plus gloss, What happen to them? I was counting ongetting that return this month. this was for Mays rebates. I thank-you for taking car of this matter and keeping me posted A certain customer if I,m treated fairly?

On September 12, 2008 I bought an MSI Windbook Laptop. I asked Dana Smith, sales person, specifically about the warranty. I was told that the computer tech in the store was authorized to do work on this computer and I would need only to bring it to them if there was a problem.

There is now a problem. I was away when it happened and an independent tech has said (in writing) that there is a hardware problem. He couldn't be more specific because he is not authorized to take the computer apart.

Yesterday, I went to Staples. The tech agreed there is a hardware problem but they now say he is not authorized to deal with it. They said I should have bought the extended (store) warranty but after questioning the manager, I found out that the extended warranty would not have served any purpose here because it doesn't kick in until the manufacture's warranty has expired.

When I talked with the manager she said that they have a large turn over in employees and one of temporary employees must have made a mistake and she had no way of finding who the sales person was.

This was a ridiculous statements since the information was recorded on the paperwork which I had in hand at the time.

Dana Smith is a well established employee so the "temporary employee" excuse didn't hold water.

I have photos and other material on this laptop that I want retrieved. The Staple's Tech offered to do that for me for $80. This, he said, would involve removing the hard drive. This begs the question of how he planned to do this without voiding the warranty if he is not authorized by MSI to crack the seal.

The tech also told me that there was no problem for me to deal directly with MSI. All I had to do was call them on at their toll free number and they would send a postage paid box in which I could return the laptop. The number he gave me is NOT toll free. I found MSI Warranty information on the internet and it states they will pay for postage one way. I checked today with UPS regarding shipping the laptop to the California address - $135 (which is more than a used sub-notebook is worth.

I would NEVER have bought this computer except that I was told that the Staples tech was qualified to do the work I had only to return it to the store. From what I have been able to find out by talking to people who have bought other computer related equipment there, others have had the same thing happen to them.

This manager, the night manager May 25, 2009 was rude and has no idea of customer service. These boxes are "garbage" and he is trying to turn a buck. Stupidly I still bought the bubble wrap and plate cusions, I should have said ***** you ******* and went elsewhere. I have shopped at staples for 20 years but I think it is time to try Grand & Toy. His customer service turned me off and he is lucky I was polite to him, I may return the items due to management idiocy.

On April 29 my wife bought 4 cartons of diet coke on sale for $10. Staples tried to charge a $.05 per can deposit. My wife argued with 2 managers and was not charge the deposit. However when I went back 2 days later they were still charging the deposit.

I purchased an extended warranty for my Epson printer. When the printer failed, I was directed to Cybertest as they are the ones who will do the repairs etc. Staples is no longer involved. When I spoke to them I figured they would want to repair my printer, instead they sent me an old beat one that probably had been recycled. It worked poorly so the next day I sent it back. Never heard from them again.

Today I called a Staples rep who put me on hold and said take it up with Cybertest as the contract is now void. I will try calling Cybertest and I have learned my lesson. These extended warranties are a scam to put it mildly. The consequence is that I went out and bought another printer.

I purchased an extended warranty for my Epson printer. When the printer failed, I was directed to Cybertest as they are the ones who will do the repairs etc. Staples is no longer involved. When I spoke to them I figured they would want to repair my printer, instead they sent me an old beat one that probably had been recycled. It worked poorly so the next day I sent it back. Never heard from them again. Today I called a Staples rep who put me on hold and said take it up with Cybertest as the contract is now void. I will try calling Cybertest and I have learned my lesson. These extended warranties are a scam to put it mildly.

I purchased a Staples Shredder at the end of 2008. In March 2008, it started running but will not shred. I brought it to the Staples in Lakewood, where it was bought, on March 29th and was told that my receipt could not be located, to send several items to the Staples Main Address and they will assist me. I called the main office just to confirm this.

The main office advised me that the model number is wrong, they're unable to assist me, to call the Lakewood Branch for their assistance. I spoke to the same manager who spoke to me on 3/29, today. She said that she couldn't assist me. I am w/o a shredder in the meantime. Please help.

The problem is that I took my Inspiron 1150 laptop to this Staples for an Diagnostic check and a PC.Tune- up. I was not charged for the Diagnostic check because, I originally brought in an AD for a free check up to another Staples in 3av in The Bronx, which they didn't even do anything to my PC, bc they supposely didn't have charger to check it.I was told at the Baychester Staples that if I wanted a PC tune up I have to pay $69.99, I told them I didn't have any money but that as soon they checked it my husband and I will pay the $69.99. Then what ever my PC had they would ask me how much and if I wanted it Repaired.My hubby ended up giving a check.

The thing is that I was told that in 3 days, They will let me know but my PC ended up staying for about 12 days and NOTHING at all was done to it.I was Indestressed bc their first excuse was that there was a mixed up with another Identical Laptop. Everytime I called these ppl that don't know anything would Promised me that they was going to check it.

By the 12th day I was too upset and told my husband to go pick it up the only thing I was told on the phone and personally to my husband was that the Hard Drive was not working and that I needed a new charger but that all the viruses were gone and they could not do anything to it and that I wanted to fix it, It would cost about $300 dollars and that it was better off buying a new PC.Whey were not telling my any diffrent with what was wrong with it bc I told them it probably was the Hard Drive and the charger,no wonder they kept on asking me what was wrong with it instead of them telling me. My husband then took it to another location in The Bronx and was fixed in about 3 hrs.

Yes it was the hard Drive and one piece from the charger,this other person told my husband that there was NO WAY in earth they could have checked the laptop or clean any viruses at all bc the Hard drive was not working that it was scratched. My husband contacted Staples again the same day we got it fixed and was told to take it back but we didn't because we had fixed it already.These ppl also kept on hanging up the phone on my hubby because they didn't want to hear it. I feel that they should return our $69.99 dollars back bc they didn't even check my Laptop at all. I do not recommend anyone to take any of their products to Staples. I am still upset because I thought Staples is a big company with honest ppl working in it..I want my money back!!

Based on Staple's latest weekly ad, we went in to purchase a 10 ream box of multiuse paper and get one free after easy rebate. Once we entered and found the paper, we noticed there wasn't any banner/marking etc of the BOGO after easy rebate. The clerk, whose name tag wasn't visible, wasn't aware of any such promotion and after showing him the circular, he still didn't know what the easy rebate meant. No where in the ad was easy rebate explained. Nor did it mention one would have to call or go online to activate said easy rebate. Which ended up being the case.

Upon arriving home, I called customer service and was told the easy rebate meant going on line to the Staples website (good luck finding the proper link to follow as it is greyed out and at the bottom of a page!) to activate the easy rebate. Then waiting for them to refund half of the purchase price. I informed the cust. svc rep this was deceptive and, in my opinion, unethical. The ad should have spelled out what the store's definition of easy rebate is. To me, easy rebate is at the cash register...boy! was I wrong.

No major damage to my husband and I...just inconvenience and a growing dissatisfaction with Staples, where we have been doing almost exclusive business since 2006. Thankfully we have a few reams of paper remaining from our last ( and really, our last!) purchase from the local Staples. I will have to drive approx. 100 miles round trip to make purchase.

Paper Shredder model:SPL826X I have shedded 100 paper+-. STOPPED WORKING. Shredder is maybe 3 monthss old. I AM TICKED OFF. The econimy is messed up and companies are selling bogus products!!!

On 12-9-08 I submitted a request for a rebate for (2) Brother Lable Makers. The rebate offer # is 08-53286. I've checked the status of this rebate twice since Jan. 2009 and find that it tells me that a check has been printed and mailed. It is 3-20-09 and I have still not received any checks or any other form of rebate, which should total $40.00. I can't find anyone on the rebate site to contact and they have sent me no correspondences except for advertisements. Please help.

I bought the items as gifts based on an advertisment they ran in my local paper. I would not have paid full price for these items and only made the purchase based on the price with the rebate offered. I would like to have the money owed to me.

In response to Staples' advertisement, my husband & I brought our perfectly fine Toshiba laptop for free tuneup. Getting it back, the Outlook Express mail program is totally disabled. We brought it in as instructed by Mike, who had done the tune-up. He denied responsibility and said I don't know anything about software -- if I did, I wouldn't be working at Staples -- I would have a good job.

Finally he agreed to call a manager, whom we saw only after repeated lengthy disappances and other personnel to whom we had to repeat our story. We stood there waiting a total of 2-1/2 hours in all. In desperation we agreed to leave off the machine for another technician, whom they couldn't contact, to look at -- although no one can say when. We only hope they do not lose or totally wreck our computer. We wish we had never walked through the door at Staples.

Our business laptop -- we have been without access to mail program for one week (so far). Now we are without our laptop -- we don't know for how long. Today, in a store not at all busy, we were kept waiting 2-1/2 hours for service. It seems like an intentional tactic to wear down the client.

I bought a laptop computer advertised in the 3/1/2009 store circular which added a free HP Inkjet Printer with ANY laptop purchase. I bought a laptop, then was told these were out of stock, there was no guarantee they would ship to the store at all, they do not give rainchecks.

I was told by the young store clerks that if they didn't come in (I would have to contact them or keep going into the store) they would only issue $60 credit toward the purchase of another printer. The don't have any other computers in stock at this price range and jump up to $$$$ quite more of an expense up to 2 and 5x that amount. I would think there would be SOME decent protection for consumers against this type of bait and switch scheme to only give $60 in STORE CREDIT, and not having to fork out more money for a much expensive printer.

I took my computer in for a routine check and they lost it, and never followed through with replacement or compensation.

personal information lost, grad student work-thesis, banking information, insurance information, famil photos all gone forever!

I have been by office products there for a couple years. all my business cards are made there. Went in to get new cards made up. gave the clerk my card. they reconized me. told them i need cards. gave one card to go by. they looked it up on file. after i left to reprint my cards said thye would call me when there done. they did not. so i went in the store two days later. they pulled out my order and it was wrong. the print was different. the manager apoligies said he would take care of it. so i left.

they called the same day. told me they were done. so i went back in to find that they were wrong again. they told me they were having a hard time finding the same order on there computor so the manager says to are you sure you did these cards here. he says on this computor right here like i was maken it up or something. I said yes i even bought the logo here as well. so we go back thru making the cards again. i leave

they call they next day. i go in to find the cards are still wrong. so i dont know what to do at this time. i go back thru the order right from scratch an decide sisnce they cant get the old one right ill change the format. maybe thats the problem. I dont know so we get all straight. an i leave. no one calls so go in an they are still wrong. even after all that. four times they couldnt get it right.

when the clerk pulled them out i automaticly notice the print. it was so small almost needed a magnifi glass to read it. i said these are still wrong. she says would you like to come to the computor an we can redo them sir. i said no enough is enough an left .

no real damage ecept ill have to find a different place to buy my supplies an cards for my business an remember to proff all documents i get done in the future whenever i go .

Staples charged different prices for the same extended warranty plan. When checking several Staples for a $399.98 laptop, I asked about the 3-year warranty and was quoted $149.99. When I sent my son to buy the laptop & warranty, he was charged $199.99. I called Staples and sales associates and managers from each store said it was $149.99. After I told them I was charged $199.99 they said they would call back.

A manager called after talking with corporate and said it should be $199.99. He said he had quoted & charged customers $149.99 and it is the price of the laptop that sets the warranty price which the cashier enters manually. The $399.98 laptop warranty should be $149.99 but because of a Staples $30 laptop rebate it is $199.99. I called Staples corporate known as the Office of the President? and they said it should be $149.99 but never called me back (1 800 338-0252). I contacted them several times and still no response. I will not shop Staples any longer and they lost a good customer for life. This is classic bait & switch.

Over charged $50. Bait & Switch.

I went to that store to scan 3 pages normal size, the guy told me it`ll take one week, I went across the street to kinkos, it took them one minute, I sent a complain to staples they never got back to me.

I have a order that Staples is holding, and is now telling me that they will councel in 2 days if I don't agree to pay 75.00 more for the item. I bought the item and paid with a credit card. I further have received the order confirmation and shipping date, through e-mail.I have all of the confirmation e-mails to prove the transaction when through.

I just want the item sent to me.

I received a gift card instead of a refund that was promised (mail in rebate offer).

I get the chance to go back to their buy more products from them. No thank you!

Staples use to have promotion where you turn in a empty cartridge and you get a $3 off coupon. In Oct/Nov timeframe I turned in 7 empty cartridges and was given (7) $3 off coupons for total of $21. There was no start or experiation date other then note that the coupons expire in three months. when i went to use the coupons online in November, i receive error that coupons are expired. I tried to deal via chat and phone but no luck. Not a happy Staples customer.

I purchased a Compaq Presario laptop with a HD 17 screen and a webcam,and a warranty; but they sent me the wrong one, an HP; when I brough it back to the store, they said there was nothing they could do because the receipt that I had did not match the laptop! Of course, the warranty is no good either, because it is for the laptop I purchased, and not for the laptop that they sent.

Now I have a laptop that I don't want; I paid for a laptop with features that the one they sent doesn't have (web cam, 17 HD screen, more memory); my warranty is no good; total damages around $900+ conservative estimate.

I have no issue with the store personally; it is with the rebate. They stated that they mailed it and I emailed them back that I have not received it; I wanted to know when the date that they mailed it so it was not to come in the mail today. Well, it didn't come today; this was an $80 rebate; I wouldn't have purchased this item to begin with if it didn't come with the rebate. I want my rebate; that was a promise of the store.They said that they respond to all emails within 4 hours; well, it has been 24 hours and still no response from them.

Is Staples using the old bait & switch? Their Jan 4-10 2009 sales circular (which I found in my Sunday Daily News) boldly advertised Dollar days showing several office product items on sale for $1, saying this was in-store only. Their email promised the same - with only the following qualifying info: *7 days of savings! Deals valid Sunday, January 4Saturday, January 10, 2009. Your choice $1 deals: Quantities are limited. While supplies last. Limit 2 per customer. Offer valid in store only.

However when I tried to purchase one of the items at the above-listed Staples in Manhattan -- I was informed that the dollar days special only applied to Brooklyn & Queens stores, & they could only honor the sale if I had the circular. The salesclerk said this was a mistake & she was sorry it wasn't mentioned in the circular, & made mention of other people looking for the same sale. And she said they did not have any circulars in the store. I asked if this applied to all the Manhattan stores & she said yes. Nowhere in either the circular or the email does it say anything about these limitations!

At this point it was nearly closing time, with just one day before the sale was over, so there was no time for me to come back to Manhattan with the circular. As a Staples customer for many many years, I have never found Staples to limit their sales to only PART of NYC, & rarely carry the circular with me as Staples always has a huge stack of circulars in the doorway all week. How can a NYC company limit sales to only some sections of NYC - AND then not make that information available to the public? This is at best grossly misleading advertising - I would assume consumer demand & foot traffic for office products is obviously greater in Manhattan stores - but they chose to limit the sale to Brooklyn & Queens.

The intent of this sale seems only to get the customer in the store, where they end up buying the items for regular price or buying other items. While I could understand limiting sales to other nearby stores in the area, like NJ -- Brooklyn, Queens, & Manhattan are all part of the SAME CITY. New Yorkers live & work back & forth between the boroughs, & pay CITY taxes that benefit chains like Staples with tax breaks & incentives. The issue here is not the few dollars I was looking to save on binder clips - but rather, the onset of questionable business practices of a large - & growing? NYC chain, with the impact falling on NYC consumers. Please contact me if you need either the above-mentioned circular or want me to forward you the email. Thank you.

On 12/12/07 we purchased a new HP PC from Staples and added a 2 year extended warranty and tech support. Today, 11 months later, one month past the HP warranty, the monitor needs repaired or replaced. When I called Staples I was advised that the warranty I purchased only covered the computer tower, not the monitor. I believe I have been misled by staples and sold a worthless extended warranty.

Not long after we purchased the system I called for tech support and Staples advised me that their support was only for the 2nd and 3rd year so I must call HP. Which I did and HP told me that I should not have purchased an extended warranty from anyone other than the manufacturer. Staples only cared about getting an extra $99 out of us not that we had good service and were happy with the product. People need to know not to buy extended service from anyone but the manufacturer, and I am looking for a way to tell them! Thank you for listening, please spread the word!

I bought a computer and monitor from this store.I also purchased a 3 year staples technical support & protection plan for the products.Six months after the purchase the computer and monitor quit due to power surge. I contacted staples costumer service for the protection plan.They told me to have my homeowners insurance company fax them a letter of denial for this claim. Which they did.

After 3 weeks of phone calls they finally told me I would have to make a claim under the manufacturers warranty. By this time I was so frustrated I took the computer and monitor to a local repair facility which fixed the problems. Now the computer and monitor have failed again, this time outside the manufactures warranty. Once again I contacted Staples.This time they said they could not honor the claim because they never received a letter of denial from my homeowners insurance seven months ago.

I bought a 3 year protectio plan for over $150.00 which was a rip off and a fraud from the day I bought it. I have a $500.00 computer and a $ 250.00 monitor and a $150.00 3 year protection plan which are totally useless.

I walked in and I was the only customer there, both employees were standing at the front desk, I think one was a manager. I asked for help and they pointed me in a direction, I asked am I getting close but they didn't answer. I looked around some more then I went back to the desk and asked if one of them could help me, the girl showed me where to look and immediately left. I had a huge shopping list but decided to never go there again.

purchased a Staples-brand microcut shredder (with a ten-year cutter warranty) for $189.99 + tax from Staples in late May 2008 shredder cutter stopped working in early December 2008 after very light use (only emptied basket once) Staples refused to honor warranty; offered a $14.50 credit toward purchase of a new one for $189.99 now on sale for $99.99, but no credit if purchased at sale price

wasted $189, lost time, treated very unfairly

I always go to this staples that is near my house, so whenever I am in a hurry to print something I would go here and this other staples that is also on northern. I was waiting for someone to help me and it took them 10-15 mins or so just to greet me. They just greeted me but did not have any help service what so ever. Then they gave me an envelope just write my information down and I waited another 15 minutes just for them to ask me what I need and stuff. When I told them what I wanted, they have an attitude telling me that they don't have the time do print it right now and told me to wait for another hour just for them to finish another printing job.

So, I came back 2 hours later and they were looking for my envelope for literally 10 minutes. I was so worried that they lost my usb. Then they told me that they couldn't do it because it was in a pdf file. they wouldn't except it. I ALWAYS GO THERE AND PRINT MY FILES WITH PDF. I wasted the whole day just to find somewhere to print and when I do have find service they told me they were unable to do so. it is ridiculous that they said that.

Another thing was staples printing employees don't have a smile on their face, their service is horrible, they give nasty looks, and impatient attitude towards customers. This isn't the only staples that I went also the one on parsons has the same issue.

that is supposed to be my phone number came up- it was on the screen for such a short time that all I got was "424". I have followed instructions on page 3.4 of the TracFone Guide to try to gain access to MY PHONE NUMBER but get nothing on the screen except "phone number" with no numbers appearing. HOW DO I GO ABOUT FINDING WHAT MY PHONE NUMBER IS? Trying to reach a live speaking body is impossible at the 1-800 number. May I please have your reply as to how I can find my phone number so that I might begin receiving calls?

I purchased a chair from Staples in 2006 and the base is now breaking apart with the wheel mounting snapping. I've now lost two wheels. I noticed that this same company has a recall from 2004 for an identical issue with their chairs beind sold through Staples, but now the contact information given is invalid and I can't contact them. I would love a new base.

Without the wheel casters in tact on the bottom, this chair can cause damage to the carpeting in my rental. This is not good on the posture either. Can result in harm to user when another wheel caster mounting breaks.

A shredder stopped working and the manual said I could return to store for repair. The 2nd mgr I spoke with told me they did not participate in this unless I bought an extended warranty. When I showed him in writing, the warranty, he repeated that they do not participate. He said I would have to mail it to the company and most people can't be bothered with the long wait, so why don't I just buy a new one?

I emailed the company about my problem and received no response other than an automated acknowledgement of receipt of the mailo. I threw the shredder away and will never shop at Staples again.

I went to get new business cards created, and the clerk (Copy & Print)was extremely rude and said she could not help me with no explanation. She walked off and ignored me without a explanation.

I did not want to do business there again. I went to a nearby Kinkos.

I ordered $500 of Staples gift card (5 gift cards with $100 on each of them) between August 20 - September 18th, 2008. After a few weeks all the balances went to zero without any purchase being made. I called Staples and they claimed to not know how that happened even though they confirmed that no one had made purchases on my card. They also confirmed that I previously had a balance of $500 ($100 each) on my gift cards and now there was zero.

No explanation was given to me other than to send the card back and that it is against company policy for the customer representatives to comment on wheter others are suffering from the same problem.

I gave out 3 of these Staples gift cards to business associates and I experienced the embarrassment of them contacting me and saying I gave them zero balance cards. I had to explain that I didn't know anything about the reasons why. My reputation was dented because of this. I am very angry with the evasiveness of Staples on this matter.

i purchased approx 185.00 in merchandise at the Staples in Hyannis, Massachusetts. I submitted my appropriate rebate form and haven't received my 25$ dining certificate. I have call 5 times to determine the delay. They have all my info and they keep stalling and telling me they will resubmit my request. It's been almost four months and no satisfaction. I think there is a SCAM going on. thanks

I was the receipient of terrible customer service from a clerk and a supervisor named Vitaliv in the Pinole Staples Store Copy Center. I addition to being spoken to rudely, I believe I was grossly overcharged for my copies. When I attempted to get clarification, Vitaliv informed me the charges are what they are. The facts: I used to use the self service copy are for the monthly copies I make for my preschool class. One day, one of the copy center employees who was ringing me up told me that it would be cheaper for me to have them make the copies because of the copy volume discount. From then forward, I dropped my copies off at the copy center and had them do it.

Today, I was charged closed to $200 for copies, when I normally pay no more than $75 or so. When I asked for clarification, the on-site supervisor, Vitaliv, informed me that the charges are what they are. (He was already upset with me because I had complained about misinformation I'd received today from Tina, another employee. After Vitaliv walked away - the clerk who was ringing me up (who was very kind and patient) informed me that I didn't get the volume discount because of the manner in which I handed over the originals. Because I handed the originals to them in different file folders, they treated each of the 8 file folders of originals as a seperate job instead of grouping them. Had I known that, I would have kept my file folders and just handed them the stack of originals.

Additionally, the clerk ringing me up was puzzled about additional charges that I was being billed. The comment made was I don't know what this person did here. The manager on duty, Vitaliv, clearly didn't care and other than being hostile was no help. I think #1 I should be given an apollogy for the poor costomer service I received #2 I should be given the volume discount for the copies. There is no way I should have have to pay more for the copies than if I were going to do them myself. If the Pinole Staples Store cares about their reputation, they should make an effort to make this right.

I still need to have the remaining copies done for the month at the advertised discounted price.

I bought my gps form staple $399.99 and i bought extended warrentes $44.99. It was working fine since when i bought but some time may2008 it gives me some problems and i send for repair, gps send back after 2 weeks by ups,ups left box out side and some how the box was littlebit wait but when i opend it looks fine and it was working fine but after week problems comes back and i send back for repair but this time it was not repair and i called staples and ask why you did not fixed then,

they have different answer. they told me it was water damage there for the warrenty does not covers, It completly false and lies, it is not true because i kept always my car glove box. This company people are not give good service.

took computer to have it clean. tech broke something in computer

store accept responiablity but will take 2 weeks (7 to 10 business days) to fix. i require computer for work i am home baseed i need a computer to earn a living

Staples' weekly flyer of 8/10/08 lists a sale on a Jabra Bluetooth headset, model BT125 (with picture shown). The model is listed as BT125/BT2010, suggesting the sale is good for either item, however the BT125 is a better model than the BT2010.

Upon arriving at the store, I was informed that they don't actually have the BT125s at all; they only have the BT2010s available, and I was reminded by the manager that the ad indicates the sale is for one or the other. This tactic is known as bait-and-switch and is possibly illegal.

Inconvenience. There are probably consumers who have purchased the BT2010 on the assumption it was the same product or because they didn't want to waste the trip.

I had my Psp with a broken screen shipped through their UPS shipping center. It was shipped to PsprepairService-Lynn Brown, Oklahoma city,ok, I bought $200 worth of insurance. I called them when i tracked the package and found out it was left at the door. The receiver never received my package as far as I was told after I filled a claim and faxed in the claim and receipt on 6/09/08. They told me that their investigation was complete and that it will take 7-8 weeks until I will receive my check.

On 8/8/08 I called to find out where my check was, only to be told that I will not receive a check because my package was found by the receiver and if the receiver never let me know that it was found it wasn't their fault. Psp's left there for over 30 days are considered lost and they can be kept (ahem,stolen). I asked for proof that the receiver found my package but was laughed at. Staples is just trying to rip me off. Both Staples and PspRepairService are the winners here and I am the loser !

The Psp was a birthday present to my daughter and she has been heartbroken without it not to mention that I lost the $216 that I paid for it and not I'll have to spend an additional $216 to replace it. Why does Staples think that I bought insurance for it ?

This happened in November 2007, but I still felt like complaining. I followed the instructions for a Staples mail-in rebate and sent my packing slip for Microsoft Office 2007 and the barcode. I found out that there was no UPC and that the product was not on the receipt. I believe I read the description of the rebate correctly and that I did not need to send anything else, however I have no evidence of my rebate being correctly mailed.

The following is the status of my rebate. $14.95 Rebate on the Combined Purchase of Carbonite Online PC Backup - 3 Month Subscription (SKU 664261) and Select Tax Software,Vista,Office,PC or EMT Service at Staples Submission Type: MAIL-IN Status Date: 11-08-2007 Status Detail: Invalid. Invalid Reason: All required products were not submitted Staples Tech Services Missing UPC Product not found on receipt

bought desktop at queensbury, and all other office supplies had problems with it, dropped it off there in nov 07, after 10-15 days, (and no phone calls) said could not fix it brought it saratoga..... said it was fixed after 15+ days, returned to office with it still didn't work, brought it back and has been there ever since 7 months! have called and called saratoga store, (CAN PULL PHONE RECORDS), either tech not in, or he dosnt get message we called had to buy another desktop in 07, because it was tax time for end of year.

run a business WOULD NEVER treat my custermors the way i am being treated. had to buy another descktop to be able to do year end billing. had to purchase new quickbooks 07 to do taxes been without desktop for months, have alot of info, billing, etc., that had to be into new quickbooks....had to start all over again, had to pay secretary all over again

I purchased Microsoft "One-Note" for $99.99 on 4/14/08. I never opened the package. I tried to return this item to the local Staples store in Nanuet, NY on 6/26/08. The Assistant Manager refused to refund my money saying that software had to be returned within 14 days. I flipped the receipt to the back and asked him to find, on the receipt where it says that there is a 14 day limit on software returns. There is no limit.

He then tried to point out that software actually falls under the "technology" category and that there is a 14 day limit on returns. However, the receipt places "Software" in it's own category and there is no time limit to return unopened software. Undaunted, he pointed out that the software was opened. I replied that I never opened it. He said it was open. I replied that I never opened it. He suggested that someone else in my house perhaps opened it - I replied this is not true, never mind the fact that it was totally unprofessional to bring my personal life into the conversation. He flatly refused to refund my money. He said Staples would never sell opened software! I asked for a store credit, he refused. He gave me Staples Customer Service number to call. I called Customer Service and was transferred to the "Office of the President". I spoke to a customer service rep who took down the facts and told me he would call the store and get back to me. I will wait a few days to follow-up. I also disputed the charge with Visa.

I am mortified that an assistant manager did not believe that I never opened the package. I've purchased most of my business supplies from Staples and this is the first time I've had a problem. The problem, however, is trust, which is very important to me. If Staples cannot trust my honesty, I will take my business elsewhere.

I have a very small business and I was offered a saving on my purchases of ink,paper and copies with a program called Staples Rewards.This morning I drove to the Kitty Hawk Staples and bought one cartridge of ink taking with me 3 empty ones which they have been paying $3.00 each against the purchase of new printer ink.I was told that that they had changed this recently and now it was directly to my Rewards account.

Needless to say when I got home I checked my Rewards account and discovered that I had joined in July 7th 2005 and although I had bought my ink and new printer there I had never received a check from them ever. Also that they had without notice to me, and proberly everyone else,changed the rules. The lady I talked to, Jessica, said they may have put some signs in the stores bur she really didn't know for sure.

They knew by my small orders that I was a very small customer and they would seem to have arranged that their Rewards programme would not benefit me and other like me. I really hate being scammed and I wish to do something about it.

I was in the market for a new laptop, being that my company has an account with Staples, I went there searching to upgrade my current laptop, I was looking at the HP's and Zack (associate) was educating me about the different features on each model. He was most helpful, then Kyle (the Store Manager) was most rude, telling me not to take Zack's time, so I left the store.

Because of this Manager's rude and unprofessional attitude, I will take my business elsewhere, resulting in a sale of $900, that Staple's will not get, and my Company will close its account with Staple's and move it to a more customer friendly office store.

On 11/25/07, I purchased Turbo Tax software for 99.99 plus tax. I did not used it since it turned out that it was the wrong software to begin with. On 12/02/07, I went back to the store to return this purchase and the cashier refused to accept it because the box was opened. I explained to her that I didn't open the box because I didn't need to use it. She refused to hear any of my reason. The manager was contacted and again he just told me the box is opened and you can't returned it. After he said this he walked away while I was still talking to him. This was one of the worse experience since I am suppost to take this lost of $108.00 for something that I had nothing to do with

Presently. I am taking a lost of $108.61 and not to mentioned the humilation that that manager (Bruce Camplan) made me experience when he walked away while I was still talking to him.

Staples.com had advertised an online Early Bird Special for Friday, November 23rd at 3am (PST) for a Compaq laptop. I was online at 3am, ordered the laptop and received an order confirmation (#9177785376). This morning (Monday, November 26th) I received an Email from Staples.com that the item was sold out and that my order would not be processed. After some further investigation, I discovered that apparently Staples.com put Early Bird items up for sale earlier than the advertised time, and therefore sold out of the items before the scheduled time. I have sent an Email to Staples.com stating that I still expect my order to be processed, either with the same laptop at a later date or a comparable replacement.

No economic or physical damage to me has resulted. I am just a consumer who believes that businesses have no right to false advertise and expect not to be taken to task for it. I would very much appreciate any help or advice you can offer on this situation. Thank you for your time.

I had a recent death in my family and I was in dire need of printing out 400 copies of funeral programs. I discovered that I could have my copies the same day. I rushed over, dropped off my disk, and was informed by the young lady at the copy center that my programs would be ready between 6 and 7 pm. I told her it was important, so she noted that they would give me a call when they were done.

At around 8 pm, I assumed they probably forgot to call me. I was wrong. They forgot to make the copies! (They discovered this after walking around in circles for an hour) When I asked why they weren't made, I couldn't even get a straight answer, let alone an apology! Don't employees have to go through training anymore? At least have the decency to give me a call and let me know there was a problem (if there even was one) so I can make other arrangements. My confidence in Staples is shot.

While completing a transaction at a Staples store, I found my vehicle had been towed from the parking lot. I approached store manager on duty that day, and was told that supposedly, one of the occupants of my vehicle was seen by a security guard, leaving Staples parking lot and going across the street to do business there. Staples manager advised me to call tow company, contracted by their landlord. I parked the vehicle at designated Staples parking for shopping only area, and walked (both of us) across the street to shop. Economic loss is as follows: 1. I demand a refund for my purchase at Staples $2.41 2. Since I was a Staples customer at the time of tow, I think I am legible for the unnecessary tow expense of $100.00 3. My vehicle's lower bumper part is damaged as a result of non-professionally performed tow procedures. It is Saturday, March 3, 6:10pm and I am unable to obtain damage estimates. Approximately $700.00 to $1000.00 tow company had absolutely no comment on this issue, since the driver, who towed my vehicle, is not here. Suddenly disappeared???? I have in my possession both Staples and tow company's original receipts.

I ordered a flat screen monitor online. They gave me a delivery date. After the delivery date came and went I called. They stated no one was home at delivery time. They said they would re-deliver. I waited 4 days and called the company. They said they attempted to deliver, which was not true since I was home these 4 days ALL DAY. They then said the box was damaged and undeliverable which was not true either, since another phone call revealed the monitor was sent back to the warehouse and then resold. It’s been 2 weeks, no monitor and no refund.

I purchased computers from this store about a month ago. I called immediately after placing the order for rebates. I have over $1000 coming back to me, if ever they stop being rejected.

I don't know why there is no response, other than I will get back with you and like clockwork nothing ever happens.

December '05 I purchased a I/O Magic 4GB Micr from Staples and filled out the rebate form online immediately. I opened the package to use the flash drive but it did not work so I returned it and got a new one. I kept the original packaging from the first one and got an exchange receipt.

The next day I got a e-mail from the Staples rebate center stating I had returned the item and it no longer quailifed for the rebate. I wrote back and explain that I had exchanged it for a new one. They told me to fax or mail the receipt with the exchange information. I faxed and mailed the requested documentation.

I still have not heard from them. I am totally dissatified with Staples' rebate services.

I purchased a computer system from Staples Office supply on 10-07-02. I was told by salesman Misha that the computer would be delivered to the store within 5 to 7 days. When I checked the shipping status on-line, I was informed that it would not be received at the store until 10-25-02. I called the store to cancel my order and get a refund. I was informed that I "could not" cancel an order. The only way this could be handled, according to the store manager, was to refuse the order when it arrived at the store. The computer would be returned and I would be issued a refund.

In total my money would be tied up for over 6 weeks. I could have walked in another store and walked out with a computer in hand had I known this would take so long. They (Staples) keep referring to the order and a "specially made system" however I was not given any options or choises in the matter. The system was listed on their in store computer as a package deal. I have called the Presidents office (10-18-02) for assistance and was again told that there was no way to cancel the order although the item has not yet been shipped to the store. Joe Tomaski also refused to put me on hold so that I could wait for his supervisor to assist me. "Their system will not allow me to put you on hold" I was told.

Additionally, I was also informed that I would still have to pay a $75.00 the shipping charge and a 15% "restocking charge" -- can they charge me for that even though I do not want to accept the merchanise? This sounds rather illegal to me. I called far enough in advance to cancel the order before they had shipped it and even if I refuse delivery I still have to pay to "restock" the item? AND have to wait another 4-6 weeks to get my money back!!! Can I charge them a service charge for holding my money for so long?

I have been without a computer-- that I use in my investigative work as an investigator for the Juvenile Court of Fulton County, GA.-- for over 6 weeks already, my money has been tied up way too long already and I can not get any help from Staples.

I recently purchased a "Build your own Proteva" computer. There are two things that I have a problem with: 1) The wireless combo that came with the system, I wanted the optical mouse, but when ordered there was no specific information given whether the combo came with the optical mouse or not, so I had to wait till the package arrived and until I got home, then did I find out that the mouse was not optical, and I had to go through the whole process of waiting another week and then exchanging that product and then paying even more to make up the difference. Considering the package I bought was in the higher end models of computers, I think the higher cordless freedom combo should be offered and included with the package.

As well, considering wireless/remote means convenience, I don't understand why any packages comes with they keyboard without volume control, I think that defeats the purpose of REMOTE. What's the point of having a remote when you have to get up and control the volume?

2)5.1 speaker system, I thought the 5.1 speaker system comes with 5 satellites and 1 subwoofers as do most other speaker system does. What came with mine was 4 satellites and 1 subwoofer. 3)This is just a suggestion, I actually wanted a different colour computer other then the typical whitish tower, I wanted black, and now, considering my optical combo is black, they don't really match, but that's not too important.

I am employed as a Computer Consultant for Staples and have been for a year. First off I would like to say that although some of your submitters have had problems with the Proteva company, it is not Staples' responsibility to service their machines. If you take the 2 minutes it takes to read the introductory screen of the kiosk, you will learn that ALL warranty issues with Proteva are to be dealt with by Proteva. There is even a number there for you to call. Consider yourselves very lucky that you did in fact receive service from the very helpful and courteous Tech Associates at your local Staples.

You bought a computer from a mail order company and THEY are responsible for its service. When you buy a new car you don't bring it back to the dealer for service nor do you harrass your real estate agent when your toilet won't flush. I am sick and tired of customers who are too lazy to do the work to get their machines serviced. You bought a machine and are therefore responsible for its upkeep, just like a car or house.

To address your complaints regarding rebates, here are a few tips.

All manufacturers WILL honour their rebates provided you follow a few simple guidelines and keep a few rules in mind. 1) Read ALL the instructions - if you send the rebate request to the wrong address you will not get your rebate. If you fail to include the ORIGINAL UPC (cut out from the box) and a REGISTER PRINTED copy of the receipt (ask the cashier for one) you will not get your rebate. Most importantly... PRINT NEATLY. Do you honestly think any company is going to hire a handwriting specialist in order to decipher your hieroglyphics so that they can give YOU money? I think not.

Here is a foolproof procedure for receiving your rebate:

Cut out the entire UPC code from the box (If there are more than one as is usually the case, cut them ALL out or ask your Sales Associate which one to include... He/She might even circle it for you.)

Write the mailing address and your address NEATLY on an envelope and place the appropriate postage on it as well. Then put the receipt, UPC, and completely filled out photocopy of the rebate form into the envelope.

Mail it. Wait 2 - 8 weeks for your rebate to arrive in the mail and you should be pleasantly surprised. Consider this your recipe for a speedy rebate return. Follow the recipe carefully just as you would any other recipe.

No real damage was incurred through the injustices caused towards Staples' Sales Associates except the constant harrassment we recife daily from people who refuse to read manuals or forms. Staples continues to be the largest and fastest growing office supply retailer in North America and will continue to be so despite the misdirected complaints found on this webpage.

Let's assume that Trevor is just a naive and pompous young man and try to look past his bluster. Some of what he says has merit and it certainly is a good idea to write clearly, etc. However, he is dead wrong when he states that filing the rebate request properly will always result in receiving a rebate. There are many documented cases of companies willfully -- even gleefully -- failing to pay rebates.

We're also puzzled by Trevor's assertion that a purchase at Staples is a "mail order" purchase. Gee, we would have thought it was a retail purchase. We'll bet Staples management would too. We're similarly perplexed by Trevor's odd claim that we don't take cars back to the dealer for service. On what part of the moon does he reside?

Personal note to Trevor ... If you plan to make a career of setting others straight, you might want to look up the proper spellings of "receive," "courteous" and "decipher," just to name a few. Maybe you could try the spell checker on one of those mail-order computers you guys sell?

There's probably a disclaimer somewhere in the Staples brochure but if William really wants to make trouble, he could file a complaint against Staples with the state Attorney General and also with the Federal Trade Commission, which regulates truth in advertising regulations. Staples should stop being petty, swallow hard and deliver the safe.