Sports Authority

Hollis of Denver, CO August 13, 2009

Took Tennis Rack to get it restrung. Filled out paperwork with tech and he promised it would be done by 12:30pm the next day. Called the next day in the afternoon, employee told me they lost my paperwork and my racket had not been worked on. Contacted customer service and was given a bunch of excuses (new employee I spoke with on the phone, tech not in until 1pm, brand new 72 hour service turn around policy that was unwritten on the forms i filled out). She said the store manager said the racket would be done by 6pm (that's 5 hours to string a racket) !!! Customer service did not offer refund and it was just bad customer service.

Christina of Jenks, OK August 1, 2009

We used an online gift certificate to order football cleats for our son. The online gift cert. can not be redeemed in stores. We received our order in a timely manner, only one problem, we did not receive the correct item. We ordered an Under Armor size 4 1/2 youth boys' football cleat. We received a woman's size 9 tennis shoe. I have no idea what the brand was, mountain something. I could understand if the size was wrong or maybe the color or something simple like that but the entire shoe was completely wrong. The shipping list on top of the box even reflected what the item should have been. Do they not cross examine themselves when they package these things. I almost feel it was done on purpose to delay the delivery of what I originally ordered.

That was just the first of my problems. I immediately called the customer service number on the box and explained my situation. I was told a bin check would have to be done meaning they would have to make sure my item was in stock and that their stock was in order and that it would take 48 hours, in the meantime i would need to return the incorrect item. I was so upset by this time. I demanded to know more about this bin check and why the heck would it take 48 hours. I also demanded that my returned item be expideted out. They agreed to that but of course i got no where with them as far as moving it along faster, I kept getting the same story. So the next day we returned the other shoe.

The day after that we called back, they informed us this was an isolated incident and their warehouse was now corrected and they would ship out our item as soon as they received the other. We waited two more days they still hadn't received it and they are now telling us when they do they will credit our gift cert and we would need to go online to place the order again. I was fuming. Why can't you just send out my corrected item I kept asking, but kept getting the story about how their "process" works. It has now been two weeks and they apparently still have not received my returned item in order to credit my gift cert and I was told they have 14 from time of receipt to issue the credit but they would email the warehouse to put a rush on informing them that the item was received in. I will let you know if and when we ever get our cleats, by the way, football has already started.

I will NEVER order from them again nor will I visit their store. This has been the absolute worst shopping experience of my life and i'm so amazed at how customer satisfaction means nothing anymore.

Michael of Watchung, NJ July 24, 2009

Purchased a golf club (driver) at tent clearance sale (7/13/2009). Upon very first use, the driver fractured. Returned to store and was told that this is between me and the club manufacturer and that Sports Authority would not accept the return or be responsible. This is the last that Sports Authority has seen of me -- unlike McArthur, I shall not return!

Daniel of Falls Church, VA April 7, 2009

Last month (3/2009) I went to the Sports Authority in Springfield Mall (Springfield VA) and asked to use the handicapped dressing room since my wheelchair will not fit in the other dressing room. When a sales person unlocked the door the room was full of shelving. I called the headquaters to complain and they had the ditrict manager called me to apologised and promese that will never happen again.

 On 4/5/2009 I went to the Sports Authority in Potomac Mills Mall (Woodbridge, VA), was going to buy several shorts and t-shirts, I ask to use the handicapped dressing room and I was told that I will have to wait because the manager likes to put the extra stock in there. when the sales associate open the door the room was full with shooping cards full with clothes and the were pile of clothes on the the floor. I'm calling the headquaters again now.

I didn't buy anything at this store but I did a Modell's and the Nike store.

Mary of Allentown, PA February 22, 2009

Shopped in the store for well over an hour selecting and trying on apparel. When checking out I intended to pay with a credit card. Total sum of 216.00 The cashier asked for my driver's license as well. I've shopped in the store many times and was never asked to produce a license with picture in order to use a credit card. On this particular day, I was not carrying my license. I did , however, have a bank debit card with my signature. Also had a car insurance card with sig. and license number.

After calling the manager, the cashier told me, the credit card would not be accepted without a picture ID. The manager said I should use the debit card. My issue is: 1. This was never a policy before. 2. It was not advertised with their credit card user policy. 3. I spend a good part of my afternoon in the store selecting apparel of which I was not allowed to purchase..huge waste of my time. 4. Offense at being told to use the debit card. Does this mean that a person without a picture license is prohibbited from using a credit card at this store? If so..this needs to be advertised! I have excellent credit and am outraged at this treatment. Not to mention, the manager failed to appear in person when I requested to speak with him/her.

1. Loss of time 2. Personal offense at treatment 3. Discriminatory treatment as a result of not having a drivers license on hand.

Carolyn of Brandon, FL December 28, 2008

The day after Thanksgiving I purchased a Halex Lexington BT heckler dartboard from Sports Authority in Brandon, Fl becasue of the heckler feature. On Christmas day we set it up only to discover NONE of the sound worked so this dart board is completely usely to us. Sat 12/27/08 I tried to exchange it at the store and they had none is stock so one of the associates called all the stores in the area only to find out they were all sold out.

I ask about them returning it to the vendor and this RUDE department Mgr. spoke up stating this was against policy that I would need to do this myself. I ask if they could order me one in and he again rudely stated this was against store policy. I immediatley ask for the General office phone number and the general mgr's name and it took him 10 minutes to give me this information, but he again rudely told me I would have to call that number to find out what the general managers name. I called the number and they wanted my life history. Why would they need my place of employment, work #, work address, my home information for a complaint.

They said someone would be back to me within 2-3 days. I think if you purchase a product from a company and it was defect from the very beginning they should be responsible for the return and replacement of this item. I used to be in retail and know this is how we did it and the store I worked at still handles their customers this same way. The Department manager was rude and his body language showed that he did not care about the customers and definently did not want to be at work.

I went online to find this item and don't see that anyone has it, so I'm assuming this is a closed out item that was not mentioned in the ad.

Sally of Kalkaska, MI February 21, 2008

I purchased on online gift certificate from Sports Authority on 12/06/2007. When it did not arrive by 2 weeks after Christmas, I called Customer Service. They offered to send a replacement card and cancel the first card. After 2-3 weeks, no card had arrived, and I called them a 2nd time, asking for a refund instead. They had no record of my first call, refused the refund, but told me that they would send a new card right out. After another 2-3 weeks, still no card. I called them a 3rd time. This time, they offered to credit my credit card. I'm still waiting to see if they are finally true to their word this time.

Linda of Morganville, NJ January 3, 2008

On Sunday 12/30/07 Sports Authority advertised on the front page of their circular, which started 12/30/07, a Nordictrack elliptical machine for 399.00. I tried to order it online at 2am on the 30th, but you could not. When you clicked BUY IT NOW, it just took you to a page with elliptical trainers but that one was not even in the bunch. I went into the Hazlet store on Jan 1st, and as the man saw me looking at the floor model he approached me and said, "Don't fall in love with this one because I have none in stock, nor have we had any in more than a month, and there are none in the district.  If you look at our inventory it says we have 3 but we do not, I don't know why it says that."  I asked if they would be getting them in, and he said, "I don't know." I asked about rainchecks, he said, NO, substitutions? NO. Can I buy the floor model, NO. So why do they advertise a product they do not have, not only in that store but in the eastern district. Isn't that false advertising? I really liked that machine. It had all the features I wanted. What does someone do about this? I cannot afford a more expensive machine.

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